Response to
Request for Proposals
City of San Marino
Transportation Services
March 28, 2024, 5:00 pm
TAS
MISSION SCHOOL TRANSPORTATION : chestarame
Mission School Transportation
201 W. Sotello Street
Los Angeles, CA 90012
SCHOOL BUS
MST
MISSION SCHOOL TRANSPORTATION
March 21, 2024
Kristin Shigenaga, Management Analyst
City of San Marino, Community Services Department
1800 Huntington Drive
San Marino, CA 91108
Via email: [email protected]
Re: Bus Transportation Services
Dear Ms. Shigenaga,
Mission School Transportation, Inc., a member of the Student Transportation of America ("STA") family of companies, is pleased to present this proposal in response to the City of San Marino's Request for Bids for Bus Transportation Services for the Community Services Department. We view this proposal as a unique opportunity to continue a partnership that brings not only management expertise and cultural leadership, but a focus on passenger safety, well-being and community involvement that is distinctly unmatched in the industry. We feel extremely confident in our ability to meet and exceed the requirements of the City by drawing upon our years of experience and longstanding culture of compassion, caring and customer service.
Please let me know if you have any questions concerning our bid. I can be reached at (323) 513-5330. We look forward to the possibility of continuing to work with the City of San Marino as your trusted transportation provider.
Regards,
four kille
James Lasky
Director of Business Development
201 Sotello Street • Los Angeles • CA 90012
Phone: 323-225-7000, Ext. 8001 • Fax: 805-856-1571
MST
AISSION SCHOOL TRANSPORTATION
EXECUTIVE SUMMARY
Mission School Transportation, Inc. ("MST'") is pleased to present this proposal in response to the Request for Proposals for Transportation Services from the City of San Marino ("City"). We view this proposal as a unique opportunity to foster a partnership that brings not only transportation management expertise and cultural leadership, but a focus on passenger safety, well-being and community involvement that is distinctly unmatched in the industry. We feel extremely confident in our ability to meet and exceed the requirements of the City by drawing upon our years of experience and our longstanding culture of compassion, caring and customer service.
As the City of San Marino's transportation partner, and in compliance with the RFP, we are making an offer to provide safe, reliable transportation servics with a fleet of well maintained school buses.
Benefits of a Partnership with Mission School Transportation, Inc. • Access to the experience and market advantages of a member of the fastest growing and most progressive school transportation provider in the country. • A unique company culture that fosters a sense of family and pride. • Direct support from Mission School Transportation's California Vice President of Operations, Cameron Nazemzadeh, and Operations Manager, Chris Karopian. • Innovative opportunities for our employees to broaden their skill set and strengthen their knowledge.
• Leadership teams with expertise in the areas of Safety, Special Needs, Operational Best Practices, Routing, Maintenance and Management, including cultural change and change management.
City of San Marino Proposal Page 1
MST
MISSION SCHOOL TRANSFORTAFION
Safety Regulations & Training Programs
• Our Safety Leadership Program highlights how the Operations Manager's leadership and involvement in reducing unsafe practices has incredible influence across their local team. • All new drivers undergo a 40-hour classroom instruction and behind-the-wheel training course, endorsed by the National Association of Pupil Transportation (NAPT). • We hold monthly safety meetings with all employees to cover safety-related issues such as accident awareness and prevention, defensive driving techniques, transporting Special Needs students and more.
• We conduct annual Safety Review and Compliance Audits at our locations to monitor safety compliance, record keeping and adherence to all applicable Federal and State regulations.
• Our student safety and behavior management program is based on understanding and compassion; we believe that drivers can make a positive difference in the lives of the children they transport.
• Employees have access to our innovative, web-based employee learning and development programs.
• Managers are provided with development workshops focused on effectiveness and operational functions, including topics such as driver retention and team building.
Fleet Management & Maintenance
• All vchicles are equipped with Synovia™ Solutions GPS systems, two-way radios and Child Check-MateR systems.
• We maintain a 10% ratio of spare vehicles to ensure full operational efficiency in the event of a breakdown, accident or repair.
• All buses are maintained to OEM and Company standards which adhere to a strict Preventive Maintenance program.
• All mechanics will be certified, and will receive regular in-service training to help remain current with vehicle manufacturer standards.
City of San Marina Proposal Page 2
MISSION SCMOOL TRANSPOPTATON
Employee Administration
• MST has an experienced General Manager to be responsible for the overall operations of the transportation provided to the City. This individual has substantial experience with transportation operations and operational efficiency improvement. • MST also has experienced supervisors in the areas of Maintenance, Dispatch, Safety and Training.
• We offer a competitive wage package to all drivers in an effort to improve driver retention, morale and service levels.
Employecs have the opportunity to participate in a health insurance and benefits package.
Incentive rewards are provided throughout the year, including awards for safe driving, attendance, employee appreciation events and tcam-building activities.
We thank you for the opportunity to participate in the Request for Proposal process, and look forward to renewing our partnership with the City of San Marino.
Sincerely,
Jamds Lasky
Director of Business Development
City of San Marino Proposal Page 3
MAST
AESSISYSENOOL BRANEN
BACKGROUND AND EXPERIENCE
Mission School Transportation, Inc. was founded in 2014 as a wholly owned subsidiary of Student Transportation of America, Inc., the parent company, which was formed in 1997 when the founder and original CEO, Denis Gallagher, purchased Santa Barbara Transportation Corp, a 400-bus transportation company. A third-generation entrepreneur, he wanted to draw on his family's deep roots in the transportation industry to start a new company with a simple business plan built on principles he learned from his grandfather and father whose original family transportation business dates back to 1922: taking care of your employees, customers and the communities where you opcrate translates into success - operationally and financially.
Since its founding. STA has remained dedicated to developing and nurturing a unique company culture that focuses on three groups of critical stakeholders - employees, customers and communities. We are committed to being there for our employees and fostering a sense of family, pride and empowerment with employees that are happy to come to work. STA is committed to providing our customers with safe, reliable and cost-effective transportation. We treat our customers as valued members of our family. Our success in meeting and being responsive to our customers' needs is best demonstrated through our proven track record of retaining and renewing our contracts.
Over the years, STA has steadily grown by successfully obtaining contracts through school district bids, and by the successful conversions of district and contractor-operated fleets into STA-operated transportation systems. In 2011, STA joined the NASDAQ as a publicly held corporation and in 2018 STA was taken private by our senior management team and the largest, longest-tenured shareholder of 16 years, Caisse de depot et placement du Quebec, or "CDPQ". CDPQ is a long- term institutional investor with net assets of almost $400 billion. This partnership gives our Company access to greater resources to allow us to spend more time with our employces and customers, and to improve upon the safe opcrations we already have as well as in creating new technologies that will improve operations and efficiency for our customers.
City of San Marino Proposal Page 1
MST
UISSIONSCHIGOL TRANSPORTATION
STA is the parent company of 40 locally-operating subsidiaries. We currently partner with more than 325 school districts in 24 states, and our 18,500 employees operate more than 16,000 vehicles across North America, providing safe, on-time transportation to our customers while ensuring the workplace satisfaction and happiness of our team members.
Mission School Transportation began opcrations in the State of California in January, 2014, when STA purchased the assets of another transportation provider in Southern California that went bankrupt. MST operales from terminals located in the eastern area of Los Angeles and in Long Beach. With approximately 400 employees, Mission School Transportation provides daily home- to-school Special Needs transportation services to Alhambra Unified School District, Los Angeles Unitied School District, Long Beach Unified School District and Torrance Unified School District.
Mission School Transportation will begin providing home-to-school student transportation services to Pasadena Unified School District in July, 2022. Additionally, MST provides as-needed extracurricular and charter trip services to many school districts including Pasadena Unified School District and San Gabriel Unified School District. MST also provides charter trip services to Los Angeles Department of Transportation, Los Angeles Department of Recreation and Los Angeles County Department of Recreation. In the past, we have also provided services to the City of San Marino and the City of Pasadena.
City of San Marino Proposal Page 2
MST
MISSION CHOCE TAANSPORTATION
Our pricing for the City of San Marino is
outlined on the pricing sheet of this proposal. NSpring St Mission School Transportation operates these
nack Shack
services from a large, state of the art facility that Delissay Mesnagers:
is centrally located near downtown Los Angeles
in close proximity to the 5, 10, 101 and 110 NSpring St frceways. Our facility consists of seven acres S
of fenced, lighted and paved parking and a
modern six bay bus maintenance facility as well
as office space and propane and diesel fueling Fio Charging Station facilities for buses.
201 Satello St Los
Angeles, CA 00012
Our fleet of school buses is well maintained by
our own certified technicians and is one of the
youngest fleets in the Los Angeles area. Our 72 Maugha
- 82 passenger bus fleet is an average of less
than 8 years old. We also have a very green
fleet. Ninety percent (90%) of our buses in Los
Angeles operate on either propane or
compressed natural gas, both of which are clean burning fuels. All of our 72 - 82 passenger buses are air conditioned and equipped with seat belts, GPS systems and Child Checkmate systems that require the driver to walk the interior of the bus to check for sleeping passengers before the bus can be tured off and parked.
Operating a large fleet of buses that travel millions of miles each year, we are sometimes involved in lawsuits or litigation. No open lawsuit is of a scope or magnitude that would impair in any way MST's ability to provide services as outlined in this proposal and the RFP.
City of San Marino Proposal Page 3
MISSION SCHOOL TRANSPORTATION
SERVICE TEAM
The Operations Manager oversees all drivers and full-time transportation staff. This individual is responsible for the overall operations of Mission School Transportation for the City of San Marino, including the coordination of MST's services and operations, and will work with City officials.
The Operations Manager will have full autonomy to make their own decisions about the operations and functionality of the terminal, and will be available to the City via mobile phone line 24 hours a day, 7 days a week. Our Operations Manager will have direct access to STA's Vice President of Operations for CA, Cameron Nazenzadeh, as well as our Sr. Vice President, Kirk Wilkie, who will both make themselves available for any issues in which their assistance may be needed. Additionally, all Mission School Transportation Management will maintain an "Open Door" policy with City administrators, and will be available for any discussions or presentations the City may request.
Mission School Transportation also believes that the Operations Manager and, in addition, all of the staff are critically important to the success of the services provided. The Operations Manager is the leader of the MST team that must work together to achieve the goal of providing safe, dependable and on-time pupil transportation.
The organizational chart below shows the staffing for the MST/Los Angeles operation that will service the City.
VICE PRESIDENT OF
OPS - CA
OPERATIONS
MANAGER
CHARTER, PAYROLL SAFETY & DISPATCH FLEET PRIVATE SCHOOLS
TRAINING MAINTENANCE ATE
& BILLING MANAGER
COORDINATORS SUPERVISOR MANAGER COORDINATOR
TRAINERS,
RECRUITERS, DISPATCHERS FLEET TECHS
CREDENTIALS
COMPLIANCE
DRIVERS
City of San Marino Proposal Page 1
MST
MISSION SCHCOL TRAMSPORTATION
An organizational chart for the Western Region staff is included below. The Operations Manager reports to the VP - CA Operations who reports to the Senior VP - Operations for the Western Region. Other Regional staff support the local staff in their areas of responsibility.
The On-Site Operations Manager reports directly to the Vice President - CA Operations, Cameron Nazemzadeh.
Kirk Wilkie will have an advisory role in Operations
Jacob Ortiz will have a advisory roles in Safety & Training Brian Urwin will have an advisory role in Vehicle Maintenance Cameron Nazemzadeh - Vice President of CA Operations
Cameron has responsibility for the Operations of all STA locations in California. He oversees 15 properties and over 2,000 employees and is responsible for all operational and financial aspects of those locations. Cameron has a B.A. in Business Administration and over 13 years of high level transportation management experience.
Kirk Wilkie - Senior Vice President of Operations
Kirk has 30 years of transportation and leadership experience. As the Senior Vice President and Chief Financial Officer for Durham School Services, he led the annual operating plan development and monitored all aspects of business performance for more than $500 Million in revenue. As President of MV Transportation, Kirk was responsible for the leadership and management of an 18-state territory. As Senior Vice President with STA, he holds responsibility for all of the business activity for more than 50 operating locations, over 4,000 employees and more than $300 Million in revenue.
Deb Daly - Regional Director of Financial Operations
Deb has responsibility for all financial matters, audit and accounting practices, policies and procedures in the western region. Deb has a BS in Accounting from West Chester University She has been with STA for 6 years and has 18 years of financial experience.
Jacob Ortiz- Area Director of Safety,
Hired by STA in 2018, Jacob is a U.S. Navy veteran and has twenty years of transportation and 2202
City of San Marino Proposal Page 2
MST
MISSION SCHOOL TRANSPORTATION
Steve Allen - Regional Director of Human Resources
Steve has more than 33 years of extensive hands-on human resources experience. Areas of expertise include handling employee relations issues, labor relations, change management and culture establishment. He has worked within the consulting and manufacturing environments providing all types of HR support.
SA VICE PRESIDENT
KIRK WILIGE
MICHELLE SWIFT
BE AREA FLEET
NIPERIORA
MAINTENANCE
SUPERVISOR JUAN
VIDR:0
City of San Marino Proposal Page 3
MSE
MISSION SCHOOL TRANSPORTATION
EXPERIENCE AND REFERENCES
Mission School Transportation is proud to offer the following refcrences to the City of San Marino.
PASADENA U.S.D. 2019 - PRESENT
740 W. Woodbury Road, Pasadena, CA 91103 Trip Buses
Gary Turner, Transportation 661-802-6880
Email: [email protected]
Extracurricular transportation
CITY OF LOS ANGELES 2014 - PRESENT
Department of Transportation, Charter Bus Program 100 Trip buses S. Main Street, Los Angeles, CA 90012 213-928-9774
Laura Downing, Charter Program Manager
Email: [email protected]
Charter Bus Transportation
CITY OF PASADENA 2017-2020
100 N. Garfield Ave., Rm N255, Pasadena, CA 91101 Trip buses Enrique Arroyo, Management Analyst 626-744-3934
Email: [email protected]
Recreation Department buses
SAN GABRIEL U.S.D. 2017- PRESENT
408 Junipero Serra Drive, San Gabriel, CA 91776 Trip Buses Melissa Hernandez, Purchasing Supervisor 626-451-5429
Email: [email protected] Extracurricular
transportation
ALHAMBRA U.S.D. 2020 - PRESENT
1515 W. Mission Road, Alhambra, CA 91803 35 Route Buses Tara Baldridge, Transportation Manager 626-943-3590
Email: [email protected]
Special Needs transportation
City of San Marino Proposal Page 1
MISSION SCHOOL TRANSPORTATION
CONTACT PERSON
Mission School Transportation's point of contact for this proposal is:
James Lasky, Director of Business Development
Mission School Transportation
201 Sotello Street
Los Angeles, CA 90012
Office: (323) 421-7923
Mobile: (323) 513-5330
Email: [email protected]
James Lasky is authorized to submit this proposal to the City of San Marino and is authorized to negotiate a resulting contract.
If awarded a contract with the City, Mission School Transportation will comply with the requirements of the RFP except as outlined in our attached cover letter regarding the type and capacity of buses that are able to be offered.
Our team is available at any time to meet with the City staff to explain our proposal and our continuing vision for providing transportation services in the City. We look forward to a partnership with the City of San Marino.
City of San Marino Proposal Page 1
City of San Marino RFP for Transportation Services
EXHIBIT A - PROPOSAL PRICE SHEET
Name of Company: Mission School Transportation, Inc.
Address: 201 Sotello Street, Los Angeles, CA 90012
Business Phone: (323) 225-7000
RFP Contact Person: James Lasky
Title: Director of Business Development
Business Phone: (323) 513-5330 Email Address: [email protected] Person Submitting Bid (if different):
Title:
Signature of Person Submitting Bid:
Contract Pricing
Summer Day Camps/Field Trips
Total Cost:
Hourly Rate: OR Daily Rate: $720.00 for the first 5 hours or part thereof Excess Hourly Rate: $100 after the first five hours
The rate for "additional transportation services" beyond the Scope of Work detailed in this RFP.
Additional transportation services are not guarantee. Based on a passenger bus capable of transporting an average of sixty (60) passengers at one time. If hourly rate varies for weekends or after hour time frames, please include all varied per hour rates.
Issued March 7, 2024 Page 9
City of San Marino Proposal Due Date: March 28, 2024 5 PM
REQUEST FOR PROPOSAL FOR TRANSPORTATION SERVICES, ADDENDUM I
ADDENDUM NUMBER I TO REQUEST FOR PROPOSALS
FOR TRANSPORTATION SERVICES
Date: March 7, 2024
A. This Addendum shall be considered part of the proposal documents for the above-mentioned RFP as though it had been issued at the same time and shall be incorporated integrally therewith. Where provisions of the following supplementary data differ from those of the original proposal documents, this Addendum shall govern and take precedence.
Except as described below, the original RFP document remains unchanged. The documents are modified and/or clarified as follows:
1. Page 1 of the RFP "Submit Proposals To" is revised to read as follows:
City of San Marino
Community Services Department
Attention: Kristin Shigenaga, Management Analyst
Subject: Transportation Services RFP
1800 Huntington Drive, San Marino, California 91108-2639 [email protected]
2. Section VII: Submittal Requirements of the RFP is revised to read as follows:
The deadline for questions is March 21, 2024, 5 PM (PST) .
All questions and their respective responses will be posted on the City of San Marino's official website within two (2) working days from the day they are received. Questions will be accepted via email to:
Kristin Shigenaga, Management Analyst, Community Services Department
[email protected]
Subject: "RFP TRANSPORTATION SERVICES QUESTION"
The deadline for RFP responses is March 28, 2024, 5 PM
(PST). Submissions will be accepted via email and must be submitted electronically before the deadline. Please submit a single PDF document via email to:
Kristin Shigenaga, Management Analyst, Community Services Department
[email protected]
Subject: "RFP TRANSPORTATION SERVICES - [VENDOR NAME]."
ADDENDUM I
City of San Marino Proposal Due Date: March 28, 2024 5 PM
REQUEST FOR PROPOSAL FOR TRANSPORTATION SERVICES, ADDENDUM I Submittals not received on or before the specified deadline stated above will not be accepted (no exceptions). The City reserves the right to request follow-up information or
clarification from vendors in consideration. Vendor is
responsible to ensure delivery by the date and time
included.
ADDENDUM I