City Manager’s Report and
Operational Dashboard
May 8, 2024
City Manager’s Report and Operational
Dashboard
May 8, 2024
105
92 97
80 114
95 77 80
102
81 0
20 40
60 80
100
120
140
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
In-City Incidents
FY 22-23 FY 23-24
86 93 97
81 75
103
83 76 74 72
0 20
40 60
80 100
120
140
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Out-of-City Incidents
FY 22-23 FY 23-24
Fire
Fiscal Year 22-23 Total: 1,120 Current Fiscal Year-to-Date Total: 923 Fiscal Year 22-23 Total: 1,146 Current Fiscal Year-to-Date Total: 840 City Manager’s Report and Operational
Dashboard
May 8, 2024
1 1 1
0 4
1 0
2 1 1
0 1
2 3
4 5
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Cardiac Arrests
FY 22-23 FY 23-24
0 0 0 0
1 1
0 0 0 0
0 1
2 3
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Return of Spontaneous Circulation FY 22-23 FY 23-24
Fire
Fiscal Year 22-23 Total: 19 Current Fiscal Year-to-Date Total: 12 Fiscal Year 22-23 Total: 4 Current Fiscal Year-to-Date Total: 2 City Manager’s Report and Operational
Dashboard
May 8, 2024
0:01:08 0:01:07 0:01:11 0:01:18 0:01:14 0:01:17 0:01:26 0:01:38 0:01:06 0:00:49
0:00:00
0:00:43
0:01:26
0:02:10
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: EMS Turnout
FY 22-23 FY 23-24
0:01:35 0:01:46 0:01:40 0:01:31 0:01:50 0:01:31
0:01:02
0:02:00
0:00:47
0:01:14
0:00:00
0:00:43
0:01:26
0:02:10
0:02:53
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Perentile Response Time: Fire Turnout
FY 22-23 FY 23-24
0:06:12 0:06:43 0:07:06 0:06:16 0:06:18 0:05:45 0:05:11 0:05:15 0:05:23 0:05:41 0:02:53
0:07:12
0:11:31
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: Overall Response
FY 22-23 FY 23-24
The San Marino Fire Department has adopted the National Fire Protection Association (NFPA) 1710 standards for response time reporting. NFPA standards represent aspirational goals for Fire Departments. By measuring response in percentiles rather than averages, the Fire Department is able to more accurately measure performance of responding units. The time reported as the 90th percentile turnout or response time means that 90% of incidents were as fast, or faster, than the reported time.
Fire
Fiscal Year 22-23 Response Rate: 59 sec Current Fiscal Year Response Rate: 59 sec Fiscal Year 22-23 Response Rate: 1 min 15 sec Current Fiscal Year Response Rate: 1 min and 21 sec Fiscal Year 22-23 Response Rate: 5 min 59 sec Current Fiscal Year Response Rate: 5 min and 59 sec Turnout Time - the amount of time after dispatch for firefighters to don safety equipment and start vehicle response.
Overall Response Time - the total amount of time it takes to respond to an incident, from initial dispatch to arriving on scene.
Verdugo Dispatch changed the way
the times were calculated, resulting
in an overall adjustment of times as
of the 2/14/24 report.
City Manager’s Report and Operational
Dashboard
May 8, 2024
5 8
4 4
8 12
3 6
4 12
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Residential Burglaries
FY 22-23 FY 23-24
7 7 6 7
9 16 15
5 7 7
0 5
10 15
20 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Larcenies
FY 22-23 FY 23-24
Police
Fiscal Year 22-23 Total: 65 Current Year-to-Date Total: 66 Fiscal Year 22-23 Total: 117 Current Year-to-Date Total: 86 Burglary - the act of entering a premise with the intent of committing a felony or stealing property.
Larceny - the unlawful removal of property. Any person who feloniously steals, takes, carries, leads or drives away the personal property of another is guilty of larceny theft by either misdemeanor of felony larceny.
City Manager’s Report and Operational
Dashboard
May 8, 2024
262
168 186 164
234 219
300
226
280
220
0 100
200
300
400
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Traffic Citations Issued
FY 22-23 FY 23-24
2 4
7 8
5 2
0 1
3 5
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Community Meetings
FY 22-23 FY 23-24
Fiscal Year 22-23 Total: 2,061 Current Year-to-Date Total: 2,259 Fiscal Year 22-23 Total: 22 Current Year-to-Date Total: 37 Police
City Manager’s Report and Operational
Dashboard
May 8, 2024
92 91
70 104
62 54 64 56
73 77
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Building Permits Issued
FY 22-23 FY 23-24
5 7
7 11
5 3 3 4
6 0 3
5 10
15 20
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Tree Removal Permits Issued
FY 22-23 FY 23-24
2 2 2
4 2
4 1
4 5
6 0
2 4
6 8
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Business Licenses
FY 22-23 FY 23-24
Community Development
Fiscal Year 22-23 Total: 905 Current Year-to-Date Total: 743 Fiscal Year 22-23 Total: 87 Current Year-to-Date Total: 54 Fiscal Year 22-23 Total: 35 Current Year-to-Date Total: 32 City Manager’s Report and Operational
Dashboard
May 8, 2024
3 5
2 4
3 0
3 2 13
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Permits Issued
FY 22-23 FY 23-24
1 1 0
6 4 4
2 6
1 2
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Applications Submitted
FY 22-23 FY 23-24
82 105 105 87
65 83 81
97 63 85
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Open Code Enforcement Cases
FY 22-23 FY 23-24
Community Development
Fiscal Year 22-23 Total: 41 Current Year-to-Date Total: 26 Fiscal Year 22-23 Total: 52 Current Year-to-Date Total: 27 Fiscal Year 22-23 Average per Month: 69 Current Year-to-Date Average per Month: 85 City Manager’s Report and Operational
Dashboard
May 8, 2024
53 22
54 61
42 31
76 43
71 57
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Programs Offered
FY 22-23 FY 23-24
10836
2159 1,709 3,306
999 2,282 912 1,191 2,489 1,758
0 5,000
10,000
15,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Participants
FY 22-23 FY 23-24
25 19
30 38
28 26
18 13
23 33
0 10
20 30
40 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Rental Bookings
FY 23-24
Community Services
Fiscal Year 22-23 Total: 609 Current Year-to-Date Total: 510 Fiscal Year 22-23 Total: 32,065 Current Year-to-Date Total: 27,641 Current Year-to-Date Total: 253
City Manager’s Report and Operational
Dashboard
May 8, 2024
10,588 11,052 10,075 9,915 11,284 10,677 12,308 10,591 11,638 12,062
0 5,000
10,000
15,000
20,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Library Circulation Total
FY 22-23 FY 23-24
9,369 9,756 8,995 8,858 10,160 9,621 11,096
9,391 10,468 10,810
1,219 1,296
1,080 1,057
1,124 1,056
1,212
1,200
1,170 1,252
0 2,000
4,000
6,000
8,000
10,000
12,000
14,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2023-24 Library Circulation Breakdown
In-Person Digital
Fiscal Year 22-23 Total: 139,989 Current Year-to-Date Total: 110,190 Community Services
City Manager’s Report and Operational
Dashboard
May 8, 2024
$107,342
$1,753,659
$245,823 $1,063,216$1,413,020
$9,713,652
$4,448,189
$2,221,326 $2,878,897
$560,725
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Revenues
FY 22-23 FY 23-24
$5,024,667
$2,818,718
$4,167,689
$2,218,894
$2,574,296
$2,773,144
$2,547,812
$2,016,976
$2,975,654
$2,205,766
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Expenses
FY 22-23 FY 23-24
$83,280
$129,118
$172,397
$140,343 $153,925 $167,547 $180,162 $153,563
$240,201
$128,573
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overtime Expenses
FY 22-23 FY 23-24
Finance
Fiscal Year 22-23 Total: $35,311,777 Year-to-Date Total: $24,405,849 Fiscal Year 22-23 Total: $38,790,100 Year-to-Date Total: $29,323,618 Fiscal Year 22-23 Total: $1,466,556 Year-to-Date Total: $1,549,109 City Manager’s Report and Operational
Dashboard
May 8, 2024
$15,392,335
$14,160,299
$11,859,613
$7,120,318
$6,300,434
$14,778,975
$16,439,176
$16,624,515
$14,473,047
$13,079,265
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
General Fund Balance at End of Each Month
FY 22-23 FY 23-24
$37,767,669
$35,768,971
$33,101,058
$31,780,272
$30,580,470
$37,040,167
$39,144,993
$38,952,594
$38,348,721
$42,767,631
$30,000,000
$32,000,000
$34,000,000
$36,000,000
$38,000,000
$40,000,000
$42,000,000
$44,000,000
$46,000,000
$48,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overall Cash Balance in the Bank at End of Each Month
FY 22-23 FY 23-24
Finance
City Manager’s Report and Operational
Dashboard
May 8, 2024
109 108 109 108 107 106 104 101 103 104
80 90
100
110
120
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Full-Time Employees (112 budgeted)
FY 22-23 FY 23-24
68 68
40 46 45 46 44 44 47 48
0 20
40 60
80 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Part-Time Employees
FY 22-23 FY 23-24
Fiscal Year 22-23 Average: 99 Current Year-to-Date Average: 106 Human Resources
Fiscal Year 22-23 Average: 46 Current Year-to-Date Average: 50
2.7% 3.6% 2.7% 3.6% 4.5% 5.4%
7.1%
9.8%
8.0% 7.1%
0%
5%
10%
15%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Full-Time Position Vacancy Rate
FY 22-23 FY 23-24
Fiscal Year 22-23 Average: 8.24% Current Year-to-Date Average: 5.46% City Manager’s Report and Operational
Dashboard
May 8, 2024
56 60 66 65 63 70 71 66 68 66
0 20
40 60
80 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (Total Open)
FY 22-23 FY 23-24
1 7
3 2 2
5 8
2 3 3
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (New)
FY 22-23 FY 23-24
72 123
72 50 51 59
154
83 102 122
0 50
100
150
200
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Cumulative Days Off (in month)
FY 22-23 FY 23-24
Several COVID-19 Exposure cases caused a spike in Workers’ Comp Cumulative Days Off in January 2024.
Human Resources
Fiscal Year 22-23 Average: 59 Current Year-to-Date Average: 65 Fiscal Year 22-23 Total: 45 Current Year-to-Date Total: 36 Fiscal Year 22-23 Total: 492 Current Year-to-Date Total: 888 City Manager’s Report and Operational
Dashboard
May 8, 2024
80% 71% 68% 67% 67% 60% 54% 54%
80% 85%
0%
50%
100%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Performance Evaluation Completion Rate
Fiscal Year 2023-24
Current Year-to-Date Average: 69%
Human Resources
City Manager’s Report and Operational
Dashboard
May 8, 2024
60 89
49 54 43
30 37 46
51 34
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Maintenance Service Requests Opened
FY 22-23 FY 23-24
7%
3% 4%
6% 5% 5% 5% 4% 4% 5%
0%
5%
10%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Fleet Out of Service More Than 3 Business Days
FY 22-23 FY 23-24
Fiscal Year 22-23 Average: 4.8% Current Year-to-Date Average: 4.8% Fiscal Year 22-23 Total: 619 Current Year-to-Date Total: 493 Parks & Public Works
86% 87%
90% 91%
88%
93% 94%
91% 92% 94%
75%
80%
85%
90%
95%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Service Requests Closed Within 5 Business Days
FY 22-23 FY 23-24
Fiscal Year 22-23 Average: 86% Current Year-to-Date Average: 91% City Manager’s Report and Operational
Dashboard
May 8, 2024
1 1 1 1 1
2 4
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Customer Service Surveys Received
FY 22-23 FY 23-24
Capital Projects in Design 4
Capital Projects in Construction 2
Fiscal Year 22-23 Total: 8 Current Year-to-Date Total: 11 0%
50%
100%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Customer Survey Rating of Good/Superior
FY 22-23 FY 23-24
Fiscal Year 22-23 Average: 79% Current Year-to-Date Average: 100% Parks & Public Works
City Manager’s Report and Operational
Dashboard
May 8, 2024
22 21
26 23 16
16 35
30 35 38
0 10
20 30
40 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Public Record Requests Received
FY 22-23 FY 23-24
9 7 7 8 7
10 5 6 7 7
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Average Time to Respond to Public Records Requests
FY 22-23 FY 23-24
4 1
0 1
0 0 0 0
1 0
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Claims Received
FY 22-23 FY 23-24
City Manager’s Office
Fiscal Year 22-23 Total: 276 Current Year-to-Date Total: 262 Fiscal Year 22-23 Average: 8 Current Year-to-Date Average: 7 Fiscal Year 22-23 Total: 14 Current Year-to-Date Total: 7 City Manager’s Report and Operational
Dashboard
May 8, 2024
2 55
3 1 1 0 0
7 7 7
0 20
40 60
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Proclamations and Certificates Prepared
FY 22-23 FY 23-24
1 2
3 1
2 1
1 1
3 3
3 2
4 5
4 4
2 1
3 2
2 1
4 5
2 5
2 1
4 3
4 1
1 4
2 3
6 3
1 3
1 2
4 1
2 1
City Manager's Office
Finance
Human Resources
Community Development
Parks & Public Works
Fire
Police
Community Services
# of Agenda Items by Department (FY 22-23)
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Fiscal Year 22-23 Total: 70 Current Year-to-Date Total: 83 City Manager’s Office
City Manager’s Report and Operational
Dashboard
May 8, 2024
3 7 8 7 5
2 6 4
8 9
0 5
10 15
20 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Film Permits Processed
FY 22-23 FY 23-24
3 1
2 3
0 0
1 1
2 4
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Special Event Permits Processed
FY 22-23 FY 23-24
City Manager’s Office
Fiscal Year 22-23 Total: 92 Current Year-to-Date Total: 59 Fiscal Year 22-23 Total: 16 Current Year-to-Date Total: 17 City Manager’s Report and Operational
Dashboard
May 8, 2024
77 78
12 9
43 20
60 7
24 20
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Weekly Briefing Monthly Sign Ups
FY 23-24
9,000
11,000
9,500
8,700
6,100
7,300
4,300
7,500
10,000
9,100
9,900
11,000
4,300
6,400
4,100
7,300
5,700
8,300
6,097 6,050
0 2,000
4,000
6,000
8,000
10,000
12,000
Facebook Instagram
Social Media Reach
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
City Manager’s Office
Current Year-to-Date Average: 35