City Manager’s Report and
Operational Dashboard
November 13, 2024
City Manager’s Report and Operational
Dashboard
November 13, 2024
83 90
80 103
0 20
40 60
80 100
120
140
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
In-City Incidents
FY 23-24 FY 24-25
80 72
88 77
0 20
40 60
80 100
120
140
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Out-of-City Incidents
FY 23-24 FY 24-25
Fire
Fiscal Year 23-24 Total: 1,088 Current Fiscal Year-to-Date Total: 356 Fiscal Year 23-24 Total: 974 Current Fiscal Year-to-Date Total: 317 City Manager’s Report and Operational
Dashboard
November 13, 2024
1 0 0
1 0
1 2
3 4
5 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Cardiac Arrests
FY 23-24 FY 24-25
0 0 0 0
0 1
2 3
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Return of Spontaneous Circulation FY 23-24 FY 24-25
Fire
Fiscal Year 23-24 Total: 13 Current Fiscal Year-to-Date Total: 2 Fiscal Year 23-24 Total: 2 Current Fiscal Year-to-Date Total: 0 City Manager’s Report and Operational
Dashboard
November 13, 2024
0:01:09 0:00:55 0:01:07 0:01:07
0:00:00
0:00:43
0:01:26
0:02:10
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: EMS Turnout
FY 23-24 FY 24-25
0:01:20 0:01:07 0:01:12 0:01:10
0:00:00
0:00:43
0:01:26
0:02:10
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Perentile Response Time: Fire Turnout
FY 23-24 FY 24-25
0:05:59 0:05:50 0:05:58 0:05:45
0:02:53
0:07:12
0:11:31
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: Overall Response
FY 23-24 FY 24-25
The San Marino Fire Department has adopted the National Fire Protection Association (NFPA) 1710 standards for response time reporting. NFPA standards represent aspirational goals for Fire Departments. By measuring response in percentiles rather than averages, the Fire Department is able to more accurately measure performance of responding units. The time reported as the 90th percentile turnout or response time means that 90% of incidents were as fast, or faster, than the reported time.
Fire
Fiscal Year 23-24 Response Rate: 59 sec Current Fiscal Year Response Rate: 1 min and 4 sec Fiscal Year 23-24 Response Rate: 1 min 21 sec Current Fiscal Year Response Rate: 1 min and 12 sec Fiscal Year 23-24 Response Rate: 6 min 2 sec Current Fiscal Year Response Rate: 5 min and 53 sec Turnout Time - the amount of time after dispatch for firefighters to don safety equipment and start vehicle response.
Overall Response Time - the total amount of time it takes to respond to an incident, from initial dispatch to arriving on scene.
City Manager’s Report and Operational
Dashboard
November 13, 2024
2 5
7 6
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Residential Burglaries
FY 23-24 FY 24-25
10 13
9 7
0 5
10 15
20 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Larcenies
FY 23-24 FY 24-25
Police
Fiscal Year 23-24 Total: 76 Current Year-to-Date Total: 20 Fiscal Year 23-24 Total: 103 Current Year-to-Date Total: 39 Burglary - the act of entering a premise with the intent of committing a felony or stealing property.
Larceny - the unlawful removal of property. Any person who feloniously steals, takes, carries, leads or drives away the personal property of another is guilty of larceny theft by either misdemeanor of felony larceny.
City Manager’s Report and Operational
Dashboard
November 13, 2024
279
185
254
133
0 100
200
300
400
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Traffic Citations Issued
FY 23-24 FY 24-25
1 3
13 8
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Community Meetings
FY 23-24 FY 24-25
Fiscal Year 23-24 Total: 2,892 Current Year-to-Date Total: 851 Fiscal Year 23-24 Total: 47 Current Year-to-Date Total: 25 Police
City Manager’s Report and Operational
Dashboard
November 13, 2024
91 89 79
108
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Building Permits Issued
FY 23-24 FY 24-25
5 3
6 5
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Tree Removal Permits Issued
FY 23-24 FY 24-25
4 4
0 8
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Business Licenses
FY 23-24 FY 24-25
Community Development
Fiscal Year 23-24 Total: 906 Current Year-to-Date Total: 367 Fiscal Year 23-24 Total: 72 Current Year-to-Date Total: 19 Fiscal Year 23-24 Total: 43 Current Year-to-Date Total: 16 City Manager’s Report and Operational
Dashboard
November 13, 2024
4 3 3
2 0
2 4
6 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Permits Issued
FY 23-24 FY 24-25
4 5
4 4
0 2
4 6
8 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Applications Submitted
FY 23-24 FY 24-25
71 88 96 86
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Open Code Enforcement Cases
FY 23-24 FY 24-25
Community Development
Fiscal Year 23-24 Total: 29 Current Year-to-Date Total: 12 Fiscal Year 23-24 Total: 29 Current Year-to-Date Total: 17 Fiscal Year 23-24 Average per Month: 90 Current Year-to-Date Average per Month: 85 City Manager’s Report and Operational
Dashboard
November 13, 2024
140
30 80
38 0
50 100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Programs Offered
FY 23-24 FY 24-25
13752
2149 1,566 3,052
0 5,000
10,000
15,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Participants
FY 23-24 FY 24-25
18 17
34 44
0 20
40 60
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Rental Bookings
FY 23-24 FY 24-25
Community Services
Fiscal Year 23-24 Total: 677 Current Year-to-Date Total: 288 Fiscal Year 23-24 Total: 32,095 Current Year-to-Date Total: 20,519 Fiscal Year 23-24 Total: 336 Current Year-to-Date Total: 113 City Manager’s Report and Operational
Dashboard
November 13, 2024
17,448
12,797 12,138
15,498
0 5,000
10,000
15,000
20,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Library Circulation Total
FY 23-24 FY 24-25
16,107
11,410 10,877
14,343
1,341
1,387 1,261
1,155
0 2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
20,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2024-25 Library Circulation Breakdown
In-Person Digital
Fiscal Year 23-24 Total: 136,309 Current Year-to-Date Total: 57,881 Community Services
City Manager’s Report and Operational
Dashboard
November 13, 2024
$1,284,376
$1,709,047
$1,084,946 $357,107
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Revenues
FY 23-24 FY 24-25
$3,552,775
$2,808,824 $2,613,930 $2,499,069
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Expenses
FY 23-24 FY 24-25
$395,994
$173,099
$137,717 $178,413
$0
$100,000
$200,000
$300,000
$400,000
$500,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overtime Expenses
FY 23-24 FY 24-25
Finance
Fiscal Year 23-24 Total: $35,488,577 Year-to-Date Total: $4,435,475 Fiscal Year 23-24 Total: $35,549,089 Year-to-Date Total: $11,474,598 Fiscal Year 23-24 Total: $1,783,078 Year-to-Date Total: $1,022,940 City Manager’s Report and Operational
Dashboard
November 13, 2024
$18,487,834
$15,966,323
$11,092,470
$9,407,115
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
General Fund Balance at End of Each Month
FY 23-24 FY 24-25
$36,964,578
$35,175,659 $34,035,332
$31,883,773 $30,000,000
$32,000,000
$34,000,000
$36,000,000
$38,000,000
$40,000,000
$42,000,000
$44,000,000
$46,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overall Cash Balance in the Bank at End of Each Month
FY 23-24 FY 24-25
Finance
City Manager’s Report and Operational
Dashboard
November 13, 2024
106 106 106 106
95 100
105
110
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Full-Time Employees (112 budgeted)
FY 23-24 FY 24-25
60 64 57 60
0 20
40 60
80 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Part-Time Employees
FY 23-24 FY 24-25
Fiscal Year 23-24 Average: 106 Current Year-to-Date Average: 106 Human Resources
Fiscal Year 23-24 Average: 52 Current Year-to-Date Average: 60
5.4% 5.4% 5.4% 5.4%
0%
5%
10%
15%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Full-Time Position Vacancy Rate
FY 23-24 FY 24-25
Fiscal Year 23-24 Average: 5.5% Current Year-to-Date Average: 5.4% City Manager’s Report and Operational
Dashboard
November 13, 2024
78 70 59 62
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (Total Open)
FY 23-24 FY 24-25
5 4
2 5
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (New)
FY 23-24 FY 24-25
24 35 43 53
0 50
100
150
200
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Cumulative Days Off (in month)
FY 23-24 FY 24-25
Human Resources
Fiscal Year 23-24 Average: 66 Current Year-to-Date Average: 67 Fiscal Year 23-24 Total: 42 Current Year-to-Date Total: 16 Fiscal Year 23-24 Total: 1,034 Current Year-to-Date Total: 155 City Manager’s Report and Operational
Dashboard
November 13, 2024
80% 74% 71% 69%
0%
50%
100%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Performance Evaluation Completion Rate
Fiscal Year 2023-24 Fiscal Year 2024-25
Fiscal Year 23-24 Average: 71% Current Year-to-Date Average: 71% Human Resources
City Manager’s Report and Operational
Dashboard
November 13, 2024
50 58 60
43 0
50 100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Maintenance Service Requests Opened
FY 23-24 FY 24-25
5%
4%
5% 5%
0%
2%
4%
6%
8%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Fleet Out of Service More Than 3 Business Days
FY 23-24 FY 24-25
Fiscal Year 23-24 Average: 4.9% Current Year-to-Date Average: 4.8% Fiscal Year 23-24 Total: 583 Current Year-to-Date Total: 211 Parks & Public Works
88%
91% 90%
93%
80%
85%
90%
95%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Service Requests Closed Within 5 Business Days
FY 23-24 FY 24-25
Fiscal Year 23-24 Average: 91% Current Year-to-Date Average: 90% City Manager’s Report and Operational
Dashboard
November 13, 2024
17 15 12 16
0 10
20 30
40 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Encroachment Permits Issued
FY 23-24 FY 24-25
Capital Projects in Design 2
Capital Projects in Construction 1
Fiscal Year 23-24 Total: 170 Current Year-to-Date Total: 60 3 6
4 2
0 2
4 6
8 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Public Works Weekend Staff Call Outs
FY 23-24 FY 24-25
Current Year-to-Date Total: 15
Parks & Public Works
City Manager’s Report and Operational
Dashboard
November 13, 2024
43 33 36
20 0
20 40
60 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Public Record Requests Received
FY 23-24 FY 24-25
8 8 8 9
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Average Time to Respond to Public Records Requests
FY 23-24 FY 24-25
1 1
3 0
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Claims Received
FY 23-24 FY 24-25
City Manager’s Office
Fiscal Year 23-24 Total: 341 Current Year-to-Date Total: 132 Fiscal Year 23-24 Average: 7 Current Year-to-Date Average: 8 Fiscal Year 23-24 Total: 9 Current Year-to-Date Total: 5 City Manager’s Report and Operational
Dashboard
November 13, 2024
5 2 2
17 0
20 40
60 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Proclamations and Certificates Prepared
FY 23-24 FY 24-25
2 2
1 2
0 0
0 2
4 0
5 0
0 1
3 6
1 3
0 1
0 City Manager's Office
Finance
Human Resources
Community Development
Parks & Public Works
Fire
Police
Community Services
# of Agenda Items by Department
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Fiscal Year 23-24 Total: 96 Current Year-to-Date Total: 26 City Manager’s Office
City Manager’s Report and Operational
Dashboard
November 13, 2024
4 7
3 8
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Film Permits Processed
FY 23-24 FY 24-25
1 2
3 2
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Special Event Permits Processed
FY 23-24 FY 24-25
City Manager’s Office
Fiscal Year 23-24 Total: 74 Current Year-to-Date Total: 22 Fiscal Year 23-24 Total: 20 Current Year-to-Date Total: 8 City Manager’s Report and Operational
Dashboard
November 13, 2024
26 35
15 14
0 10
20 30
40 77 78 12 9 43 20 60 7 24 20 21 22
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Weekly Briefing Monthly Sign Ups
FY 24-25
11,136
8,129 7,657
5,826
6,468
4,037
5,299
7,761
0 2,000
4,000
6,000
8,000
10,000
12,000
Facebook Instagram
Social Media Reach
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
City Manager’s Office
Current Year-to-Date Average: 23