City Manager’s Report and
Operational Dashboard
September 10, 2025
City Manager’s Report and Operational
Dashboard
September 10, 2025
84 90
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
In-City Incidents
FY 24-25 FY 25-26
84 78
-10
40 90
140
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Out-of-City Incidents
FY 24-25 FY 25-26
Fire
Fiscal Year 24-25 Total: 1,080 Current Fiscal Year-to-Date Total: 174 Fiscal Year 24-25 Total: 994 Current Fiscal Year-to-Date Total: 162 City Manager’s Report and Operational
Dashboard
September 10, 2025
0 2
0 1
2 3
4 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Cardiac Arrests
FY 24-25 FY 25-26
0 0
0 1
2 3
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Emergency Medical Services - Return of Spontaneous
Circulation
FY 24-25 FY 25-26
Fire
Fiscal Year 24-25 Total: 14 Current Fiscal Year-to-Date Total: 2 Fiscal Year 24-25 Total: 2 Current Fiscal Year-to-Date Total: 0 City Manager’s Report and Operational
Dashboard
September 10, 2025
0:01:09 0:01:10
0:00:00
0:00:43
0:01:26
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: EMS Turnout
FY 24-25 FY 25-26
0:01:40 0:01:17
0:00:00
0:01:26
0:02:53
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Perentile Response Time: Fire Turnout
FY 24-25 FY 25-26
0:06:12 0:06:31
0:02:53
0:07:12
0:11:31
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
90th Percentile Response Time: Overall Response
FY 24-25 FY 25-26
The San Marino Fire Department has adopted the National Fire Protection Association (NFPA) 1710 standards for response time reporting. NFPA standards represent aspirational goals for Fire Departments. By measuring response in percentiles rather than averages, the Fire Department is able to more accurately measure performance of responding units. The time reported as the 90th percentile turnout or response time means that 90% of incidents were as fast, or faster, than the reported time.
Fire
Fiscal Year 24-25 Response Rate: 1 min 3 sec Current Fiscal Year Response Rate: 1 min 9 sec Fiscal Year 24-25 Response Rate: 1 min 16 sec Current Fiscal Year Response Rate: 1 min 28 sec Fiscal Year 24-25 Response Rate: 6 min 2 sec Current Fiscal Year Response Rate: 6 min 22 sec Turnout Time - the amount of time after dispatch for firefighters to don safety equipment and start vehicle response.
Overall Response Time - the total amount of time it takes to respond to an incident, from initial dispatch to arriving on scene.
City Manager’s Report and Operational
Dashboard
September 10, 2025
5 4 0
5 10
15 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Residential Burglaries
FY 24-25 FY 25-26
9 9
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Larcenies
FY 24-25 FY 25-26
Police
Fiscal Year 24-25 Total: 79 Current Year-to-Date Total: 9 Fiscal Year 24-25 Total: 113 Current Year-to-Date Total: 18 Burglary - the act of entering a premise with the intent of committing a felony or stealing property.
Larceny - the unlawful removal of property. Any person who feloniously steals, takes, carries, leads or drives away the personal property of another is guilty of larceny theft by either misdemeanor of felony larceny.
City Manager’s Report and Operational
Dashboard
September 10, 2025
129 129
0 100
200
300
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Traffic Citations Issued
FY 24-25 FY 25-26
1 0 3
5 10
15 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Community Meetings
FY 24-25 FY 25-26
Fiscal Year 24-25 Total: 1,619 Current Year-to-Date Total: 258 Fiscal Year 24-25 Total: 63 Current Year-to-Date Total: 4 Police
City Manager’s Report and Operational
Dashboard
September 10, 2025
90 77
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Building Permits Issued
FY 24-25 FY 25-26
5 3
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Tree Removal Permits Issued
FY 24-25 FY 25-26
4 3
0 10
20 30
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Business Licenses
FY 24-25 FY 25-26
Community Development
Fiscal Year 24-25 Total: 988 Current Year-to-Date Total: 167 Fiscal Year 24-25 Total: 49 Current Year-to-Date Total: 8 Fiscal Year 24-25 Total: 80 Current Year-to-Date Total: 7 City Manager’s Report and Operational
Dashboard
September 10, 2025
0 2
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Permits Issued
FY 24-25 FY 25-26
3 4
0 5
10 15
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
ADU Applications Submitted
FY 24-25 FY 25-26
57 54
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Open Code Enforcement Cases
FY 24-25 FY 25-26
Community Development
Fiscal Year 24-25 Total: 34 Current Year-to-Date Total: 2 Fiscal Year 24-25 Total: 54 Current Year-to-Date Total: 7 Fiscal Year 24-25 Average per Month: 71 Current Year-to-Date Average per Month: 56 City Manager’s Report and Operational
Dashboard
September 10, 2025
61 33
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Programs Offered
FY 24-25 FY 25-26
12602
3514
0 5,000
10,000
15,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Participants
FY 24-25 FY 25-26
27 29
0 20
40 60
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Rental Bookings
FY 24-25 FY 25-26
Community Services
Fiscal Year 24-25 Total: 720 Current Year-to-Date Total: 94 Fiscal Year 24-25 Total: 35,707 Current Year-to-Date Total: 16,116 Fiscal Year 24-25 Total: 346 Current Year-to-Date Total: 56 City Manager’s Report and Operational
Dashboard
September 10, 2025
15,875 16,829
0 10,000
20,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Library Circulation Total
FY 24-25 FY 25-26
14,175 15,142
1,700 1,687
0 5,000
10,000
15,000
20,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2024-25 Library Circulation Breakdown
In-Person Digital
Fiscal Year 24-25 Total: 167,719 Current Year-to-Date Total: 32,704 Community Services
City Manager’s Report and Operational
Dashboard
September 10, 2025
$1,449,398 $1,384,033
$0
$5,000,000
$10,000,000
$15,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Revenues
FY 24-25 FY 25-26
$6,124,364
$2,736,603
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Expenses
FY 24-25 FY 25-26
$139,407
$179,584
$0
$100,000
$200,000
$300,000
$400,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overtime Expenses
FY 24-25 FY 25-26
Finance
Fiscal Year 24-25 Total: $40,596,077 Year-to-Date Total: $2,833,431 Fiscal Year 24-25 Total: $46,255,179 Year-to-Date Total: $8,860,966 Fiscal Year 24-25 Total: $1,761,786 Year-to-Date Total: $318,991 City Manager’s Report and Operational
Dashboard
September 10, 2025
$15,519,219
$13,084,337
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
General Fund Balance at End of Each Month
FY 24-25 FY 25-26
$29,036,784
$27,945,761
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000
$40,000,000
$45,000,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Overall Cash Balance in the Bank at End of Each Month
FY 24-25 FY 25-26
Finance
City Manager’s Report and Operational
Dashboard
September 10, 2025
99 98
90 100
110
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Full-Time Employees (112 budgeted)
FY 24-25 FY 25-26
64 65
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Part-Time Employees
FY 24-25 FY 25-26
Fiscal Year 24-25 Average: 105 Current Year-to-Date Average: 99 Human Resources
Fiscal Year 24-25 Average: 58 Current Year-to-Date Average: 65 Fiscal Year 24-25 Average: 6.1% Current Year-to-Date Average: 12.1% City Manager’s Report and Operational
Dashboard
September 10, 2025
59 55
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (Total Open)
FY 24-25 FY 25-26
1 0
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Claims (New)
FY 24-25 FY 25-26
34 31
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Workers' Comp Cumulative Days Off (in month)
FY 24-25 FY 25-26
Human Resources
Fiscal Year 24-25 Average: 65 Current Year-to-Date Average: 57 Fiscal Year 24-25 Total: 34 Current Year-to-Date Total: 1 Fiscal Year 24-25 Total: 672 Current Year-to-Date Total: 65 City Manager’s Report and Operational
Dashboard
September 10, 2025
79% 75%
0%
50%
100%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Performance Evaluation Completion Rate
FY 24-25 FY 25-26
Fiscal Year 24-25 Average: 68% Current Year-to-Date Average: 77% Human Resources
City Manager’s Report and Operational
Dashboard
September 10, 2025
51 42
0 50
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Maintenance Service Requests Opened
FY 24-25 FY 25-26
6% 6%
0%
5%
10%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Fleet Out of Service More Than 3 Business Days
FY 24-25 FY 25-26
Fiscal Year 24-25 Average: 5.3% Current Year-to-Date Average: 6.0% Fiscal Year 24-25 Total: 603 Current Year-to-Date Total: 93 Parks & Public Works
90% 88%
70%
80%
90%
100%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
% Service Requests Closed Within 5 Business Days
FY 24-25 FY 25-26
Fiscal Year 24-25 Average: 91% Current Year-to-Date Average: 89% City Manager’s Report and Operational
Dashboard
September 10, 2025
14 12 0
10 20
30 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Encroachment Permits Issued
FY 24-25 FY 25-26
Capital Projects in Design 2
Capital Projects in Construction 3
Fiscal Year 24-25 Total: 168 Current Year-to-Date Total: 26 4 3
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Public Works Afterhours Staff Call Outs
FY 24-25 FY 25-26
Fiscal Year 24-25 Total: 39 Current Year-to-Date Total: 7 Parks & Public Works
City Manager’s Report and Operational
Dashboard
September 10, 2025
43 45
0 20
40 60
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Public Record Requests Received
FY 24-25 FY 25-26
6 6
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Average Time to Respond to Public Records Requests (days) FY 24-25 FY 25-26
4 0
0 2
4 6
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Claims Received
FY 24-25 FY 25-26
City Manager’s Office
Fiscal Year 24-25 Total: 388 Current Year-to-Date Total: 88 Fiscal Year 24-25 Average: 8 Current Year-to-Date Average: 6 Fiscal Year 24-25 Total: 19 Current Year-to-Date Total: 4 City Manager’s Report and Operational
Dashboard
September 10, 2025
10 0
0 10
20 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Proclamations and Certificates Prepared
FY 24-25 FY 25-26
3 2
2 1
0 1
0 0 1 2 3 4
City Manager's Office
Finance
Human Resources
Community Development
Parks & Public Works
Fire
Police
Community Services
# of Agenda Items by Department
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Fiscal Year 24-25 Total: 63 Current Year-to-Date Total: 10 City Manager’s Office
City Manager’s Report and Operational
Dashboard
September 10, 2025
0 3
0 5
10 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Film Permits Processed
FY 24-25 FY 25-26
1 3
0 2
4 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Special Event Permits Processed
FY 24-25 FY 25-26
City Manager’s Office
Fiscal Year 24-25 Total: 36 Current Year-to-Date Total: 3 Fiscal Year 24-25 Total: 17 Current Year-to-Date Total: 4 City Manager’s Report and Operational
Dashboard
September 10, 2025
0 50
100
150
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
New Weekly Briefing Monthly Sign Ups
FY 24-25 FY 25-26
4,383
7,130
9,724
6,193
0 2,000
4,000
6,000
8,000
10,000
12,000
Facebook Instagram
Social Media Reach
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
0 1,000
2,000
3,000
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
LinkedIn Impressions
FY 24-25 FY 25-26
City Manager’s Office
Current Year-to-Date Average: 25
Current Year-to-Date Average: 3,970