Lyngsoe Systems Inc. Tel. +1 646.693.8850
1664 Bowmans Farm Road, Suite 109 [email protected] Frederick, MD 21701, USA www.lyngsoesystems.com
Service Agreement
for
Crowell Public Library
March 13, 2026
Laura Corbin
Service Director
646.693.8846
[email protected]
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.” INTRODUCTION 3
EQUIPMENT 3
HOTLINE SERVICE 4
HOTLINE 4
PART TO SITE 4
SPARE PARTS SERVICE 5
EXTENDED PARTS WARRANTY 5
PRICE SHEET 6
COMMERCIAL CONDITIONS 7
PRICES 7
TERMS OF PAYMENT 7
TERMINATION OF AGREEMENT 7
BREACH 7
LIMITATION OF LIABILITY 7
FORCE MAJEURE 8
CONFIDENTIALITY 8
CONTRACT SHEET 9
APPENDIX 1 10
HOURLY RATES 10
NORMAL HOURS/OVERTIME 10
TRAVEL EXPENSES 10
HOTEL AND MEAL ALLOWANCES 10
APPENDIX 2 11
RETURNED GOODS FORM 11
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
INTRODUCTION
This service agreement covers the after sales services and conditions agreed between Lyngsoe Systems (hereafter called “Lyngsoe Systems” or “Contractor”) and Crowell Public Library (hereafter called the “Customer” or “Owner”).
EQUIPMENT
The site-specific equipment covered in this agreement includes the following:
SITE 1
Equipment included in this site:
6 x StaffStations,
1 x GateTracker
1 x Security Gate
1 x SelfCheck
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
HOTLINE SERVICE
The hotline can be used when assistance from an experienced Lyngsoe Systems engineer is required.
If the hotline is contacted, a hotline report of this call is sent to the Customer after the issue is resolved.
HOTLINE
If a Customer is unable to remedy a problem that renders the system not functional, the Lyngsoe Systems Hotline can be contacted 24 hours a day.
Within 30 minutes of receiving the call, hotline engineers will start troubleshooting the system and supporting the Customer. This will be done by telephone and VPN connection. Establishing a VPN connection to the Customer will be done prior to initial equipment installation but according to Lyngsoe Systems specifications outlined in the project phase.
Hotline is not available on 24th, 25th and 31st December and 1st January unless other arrangements are made.
PART TO SITE
In the case where a system part, which is not in the spare parts kit, is needed and the customer is covered by Lyngsoe Systems extended parts warranty the process is outlined below.
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
SPARE PARTS SERVICE
EXTENDED PARTS WARRANTY
Lyngsoe Systems have included in this agreement extending the initial parts warranty covered in the original Lyngsoe Systems Terms and Conditions.
If at any time during the initial or extended warranty period a part should fail under the conditions of the original Lyngsoe Systems Terms and Conditions and it is not part of the supplied spare parts package Lyngsoe Systems will ship a part to site as soon as possible. This will be done on mutual agreement that the failed part will be shipped back to Lyngsoe Systems as soon as the new one is installed with a completed Returned Goods Form (Appendix 2). Failure to ship back the failed part will result in Lyngsoe Systems invoicing the customer for the new part.
Exception to this will be when Lyngsoe Systems requests that the failed part not be shipped back. No charges will be incurred by the Customer under this scenario.
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
PRICE SHEET
January 1, 2026 – December 31, 2026 Software
Item Quantity
SSA Total USD 1,684
January 1, 2026 – December 31, 2026 Hardware
SLA Total USD 2,311
Total Due
SSA Total USD 1,684
SLA Total USD 2,311
Total USD 3,995
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
COMMERCIAL CONDITIONS
PRICES
All prices are exclusive of all applicable taxes and duties. The Customer shall pay any taxes, however designated or levied, based on such charges, or upon this Support Agreement, or the products or services provided hereunder, or shall reimburse Vendor for any taxes paid by Vendor in respect of the foregoing, exclusive of taxes based on the net income of Vendor. If Customer desires to waive Vendor’s obligation to pay taxes for goods sold to Customer, Customer will provide to Vendor such a waiver under separate cover.
Unless otherwise stated or informed by the customer prevailing wages doesn’t apply in connection with deliveries and services provided under this agreement. LYNGSOE does not have knowledge of which contracts are subject to Prevailing Wages requirements.
Inflation adjustment. Lyngsoe Systems can, at its reasonable discretion, increase fees in Exhibit 1 or other annexes to this Agreement once per calendar year for inflation, measured by the greater of (i) the annual change in the U.S Consumer Price Index from the prior 12-month period; or (ii) 1% per individual fee or in the aggregate without triggering any of the termination provisions in this Agreement. Lyngsoe Systems will issue a fee adjustment notice at least 90 days prior to the effective date of the fee change. Client acknowledges that any inflation adjustment, should it occur, does not constitute a breach, modification, amendment, or addendum to or of the terms of this Agreement.
Appendix 1 maybe updated during the term of the agreement if it is a multi-year agreement. If it is updated during the term Lyngsoe Systems will be supply it to the customer by 31st January each year.
TERMS OF PAYMENT
The annual price is invoiced in advance once a year.
Any further goods and/or services covered herein shall be invoiced after delivery and/or performance.
All payments are net cash no later than 30 days after invoice date.
TERMINATION OF AGREEMENT
Both parties can terminate the agreement for convenience and without penalty provided that (1) written notice is provided at least 1 months in advance of the termination date and (2) the party initiating termination is not in material breach of any covenant hereunder.
BREACH
Material breach by one party obviates the other’s corresponding duty of counter-performance and shall allow immediate termination without notice by the non-breaching party.
LIMITATION OF LIABILITY
The liability of Contractor, its agents, employee, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of obligations under the Contract Documents, or the design, manufacture, sale, delivery, installation or use of equipment or materials or the condition of other services hereunder irrespective of the theory upon which any claim may be based, including, without limitation, breach of the Contract Documents, breach of warranty or tort (including negligence), indemnity, strict liability or otherwise (i) shall in no event include consequential, indirect, special or similar damages including, but not limited to, loss of profits or revenue, or loss of business, and Owner hereby irrevocably waives any right it may have to any damages in excess of actual and incidental, and (ii) shall in no event exceed in the aggregate 100% of the Contract Sum. This limitation of liability shall prevail over any conflicting or inconsistent provisions contained in the Contract Documents except where such conflicting or inconsistent provisions provide a more restrictive remedy.
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
FORCE MAJEURE
Neither Owner nor Contractor shall be liable for any failure to perform any of their respective obligations under the Contract Documents when such failure is caused by or results from (1) strike or other work stoppages blacklisting, boycott, or sanctions, however incurred; (2) acts of God, public enemies, authority of law (including the withdrawal of any governmental authorization required to carry out the terms of the Contract Documents), embargo, quarantine, riot insurrection, a declared or undeclared war, state of ware or belligerency or hazard or danger incidental thereto; or (3) the inability of any person to obtain any equipment, machinery, or material required for the Work, or the inability to make the Work Site available to Contractor in accordance with the Contract Documents, through no fault of Owner or Contractor.
CONFIDENTIALITY
Information, data and drawings embodied in this proposal are strictly confidential and are supplied on the understanding that they will be held confidentially and not disclosed to third parties without the prior written consent of Lyngsoe Systems.
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.”
CONTRACT SHEET
This agreement has been made between
Crowell Public Library
1890 Huntington Dr,
San Marino, CA 91108
(In this document called the Customer)
And
Lyngsoe Systems Inc.
1664 Bowmans Farm Road
Suite 109
Frederick, MD 21701
(In this document called Lyngsoe Systems)
Signature
Laura Corbin
Service Director
Signature
3/13/2026
Date Date
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.” APPENDIX 1
HOURLY RATES
Valid from January 1, 2026 to December 31, 2026
Hourly Rates (USD) Normal Hours Overtime Hours Travel Hours Holiday Hours Service Engineer 220.00 330.00 180.00 330.00
Software Engineer 310.00 460.00 180.00 460.00
NORMAL HOURS/OVERTIME
Normal hours are from 08.00 am to 4.30 pm Local Time
Overtime is after 4.30 pm on weekdays, Saturdays/Sundays and holidays according to USA calendar.
TRAVEL EXPENSES
Car expenses are charged according to invoice
Other expenses are charged according to invoice
HOTEL AND MEAL ALLOWANCES
Hotel expenses are charged according to invoice
Allowances are charged according to current per diem rates NOTE:
• All prices exclusive of hotel and travel allowances.
• All prices exclude transport costs and travel time.
“Use or disclosure of proposal data is subject to the restriction(s) on the confidentiality page of this proposal.” APPENDIX 2
RETURNED GOODS FORM
Goods returned by: Customer Lyngsoe Other
Site name: Project number:
Address:
Goods are returned
because of:
Claim - flaw on goods Warranty
Repair/replacement of the
goods
Other
State reason for
return:
(State serial no.,
model and error
code if such shows)
Lyngsoe part
number:
Part Name:
Serial number:
Date of failure:
Date of shipment:
Shipping information:
Please send this form via email to:
A COPY OF THIS FORM MUST ALSO BE
ATTACHED TO THE GOODS.
Please send parts to:
Laura Corbin
Lyngsoe Systems Inc.
1664 Bowmans Farm Road Suite 109
Frederick, MD 21703