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Att 3 - Business Feedback

San Mateo City Council
April 1, 2024

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Att 3 - Business Feedback
Meeting
April 1, 2024
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San Mateo City Council
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Text extracted from the city's file for reading and search. Open the original on sanmateo.primegov.com. That file is the official record.

Business Feedback about the Pedestrian Mall
B Street Between 2nd & 3rd Avenues
1 Meet Fresh

Sufficient indoor seating and there is not enough business to warrant the need for outdoor seating area.
2 Heere Tea Has existing table and chairs on the street. Current outdoor seating is sufficient. Will wait to see if there is need for improvements to their outdoor dining. 3 Potato Guys (Not open
yet)
Will keep existing outdoor dining area. Not interested in a platform in the near future. 4 Pacific Catch Sufficient indoor seating. Updated their outdoor area with new planters in the last 12 months and will keep the current outdoor area in the near term. 5 NY Pizza Outdoor seating is sufficient. Owner has expressed interest in updating their outdoor area, but no immediate plans to execute.
6 Eddy's Bar Owner is not interested in any outdoor use. 7 Blue Bottle Coffee Current sidewalk dining is sufficient. Corporate/HQ doesn't want to apply for parklet because they want alignment for outdoor dining for all of their locations and the existing indoor seating is sufficient. Additionally, outdoor dining needs more staff to manage the parklet because the seating can get messy and moved around. 8 Thai Elephant Due to the conditions of the street (location of the planter and sewer next to the restaurant), it is not effective for them to install or apply for outdoor dining inside the pedestrian mall. Owner is interested in exploring a parklet along 2nd Avenue. Thai Elephant also have concerns about odors around the downtown that can make their outdoor dining location unpleasant. Street closure has not impacted their business. 9 Fire Wings Has existing tables and chairs on the street. Has a flexible setup which is able to shortened for public events. Expressed interest in potentially improving the space with a platform later in the year.
10 Eye Works (Service) Outdoor dining isn’t allowed because it is a retailer/optometrist. 11 Bonchon Has existing tables and chairs and is not looking to do anything different in the near future.
12 OsinBBQ (Not opened yet) Will open summer 2024. Ownership expressed an interest in outdoor dining but likely not looking at building the space until the business is opened. 13 Victor's shoe repair
(Service)
Outdoor dining area used by The Barrel Bistro and Wine Bar. Owner shared difficulty in clients picking up or dropping off shoes. Requested staff look at drop off and pick up areas close by to mitigate the issue.
14 Las Amigos Imports
(retailer)
Outdoor dining area used by The Barrel Bistro and Wine Bar. Owner shared difficultly for loading and unloading goods.
15 The Barrel Wine and Bistro Owner has received a permit for outdoor dining. Construction pending. 16 Tong Sui Has existing tables and chairs. Not interested in making changes. 17 San Mateo Liquor store
(Retailer)
Outdoor dining area used by Urban Momo. Likes and supports the street closure. 18 Urban Momo Has existing tables and chairs. Parklet platform is currently under construction. 19 Peets Has existing tables and chairs. Management have no interest in improving outdoor dining area. Existing setup is sufficient for their needs.

Number of Service users

2 11%
Number of Retailer users

2 11%
Number of Food establishments 15 79%
Percent of food establishment with outdoor/sidewalk dining 11 73% Business Feedback about the Pedestrian Mall
B Street Between 1st & 2nd Avenues
1 Fanoli (Retailer) Outdoor dining is not allowed because they are a retailer. 2 Bamboo drinks Indoor seating is sufficient ownership is not interested in outdoor dining as most clients order takeout.
3 Palor 151 (Service) Outdoor dining is not allowed because they are a personal service business. 4 Glamor Nails (Service) Outdoor dining is not allowed because they are a personal service business. 5 Impressions branding store
(Service)
Outdoor dining is not allowed because they are an engraving and custom branding company.
6 Zhang Liang Malatang Owner expressed they have sufficient indoor seating needs and the business has a patio along Main Street if they need to expand outdoors. 7 Curry House Pizza (Not open
yet)
Anticipated opening May/June. Ownership has expressed interest in outdoor dining and have spoken to staff about the permit. Currently going through their ABC license.
8 Curry Up Now Owner has expressed interest to rebuild parklet. No formal application yet. Owner has expressed the closed street has negatively affected their business revenue. 9 A Squared Wine Bar Recently opened. New owners want to focus on internal service before bringing it outdoors.
10 Philz Sufficient indoor seating and patio seating in front of their businesses. Not interested to improve outdoor dining.
11 Orange Theory (Gym) (Personal
Service)
Outdoor dining is not allowed because they are fitness studio. 12 Old Town Sushi

Ownership does not want outdoor dining due to the potential ADA lawsuits and additional employees needed to manage outdoor space. Owner have expressed interest to reopen the street for additional parking. Owners like the outdoor and special events.
13 Smoke Shop (Retailer) Outdoor dining is not allowed because they are a retailer. 14 Yi Fang New ownership as of 2/1/2024. New owners have expressed interest having outdoor dining area or utilizing the existing street furniture or sidewalk seating for additional seating.
15 Kajiken Approved parklet permit Jan 2024. Construction pending. 16 Performance Golf (Gym)
Service
Manager supports the closed street and art mural. Working with DSMA to do regular programming on the pedestrian mall to help activate the street. 17 Metro (Retailer) Outdoor dining is not allowed because they are a retailer. 18 Revolution Salon (service) Outdoor dining is not allowed because they are a personal service company. 19 Somi Somi Not interested in outdoor dining. Do not have enough employees to keep the area clean.
20 Urban Ritual Removed their outdoor dining area because it was being used by Somi Somi customers and Somi Somi didn't participate in keeping the area clean. 21 Fogbird Existing outdoor dining is sufficient for now. Supporter of the street closure, special events and street art mural.
22 KOJA Originally, they were not a supporter of the street closure because they believed the closure contributed to the lack of foot traffic and vacancies. Additionally, most of their business are to go. They have changed their opinion about the street closure since Somi Somi, Zhangliang Malatang, and Kajiken opened their doors.

Owner is currently changing their operations to a full service restaurant and expressed interest to have outdoor dining when they change their business model. 23 Mountain Mikes Sufficient indoor seating. Most of the business is take out and pick up business. 24 Porter House Approved parklet permit January 2024. Platform pending construction.

Number of Service users

6 25%
Number of Retailer users

3 13%
Number of Food establishments 15 63%
Percent of food establishment with outdoor/sidewalk dining (including construction pending locations)
4 27%
Business Feedback about the Pedestrian Mall
North B Street Between Baldwin and Tilton Avenues
Magdali's Owner likes the street closure. Limited English.

Neelam Liquors Owner dislikes the closure. The closure doesn't help business. Deliveries are more difficult due to street closure.

La Huerta Mentioned to staff that Prometheus surveyors didn't come inside their business. They have had no impact for business due to street closure on B Street.

Torito Market Owner likes the street closure. Limited English.

Barber shop Owner likes the street closure. Limited English.

Alvarado Tax and
Accounting
The street closure has had limited effect on their business, because they are a hybrid office use.

Arcos bakery New business owner that recently opened. No impact from the street closure.

Velocitek No comment. Visited business two separate times.

Puento law No response after reaching out via email.

Video Loco Didn't talk to Prometheus surveyors. No impact for business due to street closure. The biggest impact is that they must talk to clients on how to navigate around the street closure. Supports the closure.

La pinata Talked to the Prometheus surveyors. Shared directly that there has been no difference on business revenue before or after the closed street. Supports the closure.

PIASC Italian club The street closure has had some parking and circulation impact, but enjoys having the street closure because it builds a sense of community.

Mi Rancho Talked to the Prometheus surveyors. Didn't fully understand the purpose of the survey and was confused about who sponsored the survey. Shared that they didn't like the white barren water walls before it was decorated because it looked like a construction site. Has seen no difference for revenue from the street closure.

Pupuseria El Salvador Does not support the closure. Had many complaints about the City unrelated to the street closure.

Emily salon No comment. Visited business two separate times.

Check store/Cannan
Express
Like the street closure. Does not want B Street closed in front of their store.

Las Pencas 2 No problem with the street closure. Business is doing well.

Cricket No comment. Visited business two separate times.

Medicina alternative Seen no difference on revenue from street closure. Limited English Snacks Seen no difference on revenue from street closure. Owner has issues with the sidewalk peddlers on the sidewalk. No comments about the street closure.

Smoke Shop Street closure doesn't affect business.

Taqueria Los Primos #2 Talked to the Prometheus surveyors. No negative impact to revenue due to the street closure.

Their customers have gotten used to the street closure and can find them without a problem.

Business Feedback about the Pedestrian Mall
B Street between Baldwin and 1st
Wursthall No comment on street closure.

Joy Sushi Gross sale 30-50% after street closure. Owner does not support the closure or closure between Baldwin to 1st Ave.

O’Neil’s Irish Bar Pedestrian Mall closure does not affect business either way.

Jeffry's Hamburgers Street closure does affect business. Would like the street closure to be reopened.

Ox noodles Want the street reopened. Parking is not easy to find. The open street would increase traffic and more people will head over to their business and discover their business.

H&R Block No impact to business from street closure.

Maison Salon Likes the closed streets because it helps build a sense of community. Wants to see more beautification on the closed streets and more events to bring people downtown.

Donut Delite Does not like the street closure. Reduced business revenue since the street was closed.

B Street between 3rd and 4th
B Street Books Supports the street closure for community building, special events, and public space.

Wants the City Council to provide more time to see how the space is used after the improvements are made.

Indigo Rug Likes the street closure. Supports the closure for community building.

CORE No impact from B Street closure.

Pancho Villa Taqueria Does not support the B Street closure because it is a reminder of Covid. No impact on revenue.

Scandinavian Designs Neutral about the Pedestrian Mall closure.

Izakaya Ginji Neutral about the Pedestrian Mall closure. No impact to business. Currently has sufficient indoor and sidewalk dining and not interested in a parklet.

T Mobile No impact to business.

B Street & Vine Does not support the pedestrian mall and want the street reopened. Think it is unfair that their block is not part of the closure. The business has existing patio dining and sufficient indoor dining. Cannot have parklet on B Street because of the location of the planters and sewer.

Deja Vue Juice Bar Owner want more events because events are great and bring people Downtown. Request the city open the street during the day and closed the street during the weekends and evenings to allow for traffic.

North B Pizza No impact from B Street closure. They want more parking for delivery orders.

B Street between 4th and 5th
Tomatina Neutral about the street closure. Business is slow.

Pokeatery Neutral about the street closure. Want to see their location attract more foot traffic.

Bay Homes and Linens Neutral about the street closure.

Susan's Salon & Spa Neutral about the street closure. Business is down 60% since pandemic.

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