CITY OF SAN MATEO
RESOLUTION NO.__(2026)
JOB SPECIFICATION UPDATES POLICE DEPARTMENT
WHEREAS, pursuant to the San Mateo Municipal Code Section 2.57.030(d), approval of new classifications and related job specifications, salary schedules, compensation changes, elimination or reinstatement of positions, reallocation of positions, reclassifications, and revisions of job specifications must be approved by City Council Resolution; and
WHEREAS, the proposed changes as detailed below are in response to Police Department’s request to convert a vacant Crime and Intelligence Analyst position to a Real Time Information Center (RTIC) Coordinator position within the Police Department; and
WHEREAS, the job specification for Real Time Information Center (RTIC) Coordinator is attached here as Exhibit A; and
WHEREAS, amended Crime and Intelligence Analyst to Real time Information Center (RTIC) Coordinator job specification is attached here as Exhibit B; and
WHEREAS, the employee association representing the impacted classification has been informed of the proposed change and has not brought forth any objections or concerns.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF SAN MATEO, CALIFORNIA, HEREBY RESOLVES that:
1. Reclassification of a vacant position is not subject to CEQA because it can be seen with certainty that they will not cause a physical change in the environment.
2. Job Specification for Real Time Information Center (RTIC) Coordinator is approved and attached as Exhibit A.
REAL TIME INFORMATION CENTER COORDINATOR
DEFINITION
Under general direction, oversees the operational and administrative functions of the Real Time Information Center (RTIC), ensuring the seamless integration of technology, personnel, and processes, responsible for strategic planning, decision making, comprehensive reports, and fostering a collaborative environment, playing a pivotal role in enhancing public safety through effective surveillance, data analysis, and coordinated response efforts.
DISTINGUISHING CHARACTERISTICS
The RTIC Coordinator is a non-sworn classification responsible for overseeing all RTIC operations. This role manages resources, develops and implements training requirements, and ensures the RTIC is functioning effectively. This position provides technical and functional oversight of RTIC to ensure the delivery of timely, accurate real-time intelligence to support field operations and departmental decision-making. The RTIC also participates directly in RTIC operations during peak periods, coordinates scheduling and staffing, and represents the City in related initiatives. Work requires a high level of independent judgment, technical expertise, and the ability to collaborate effectively with sworn personnel, specialized units, and external partners.
SUPERVISION RECEIVED AND EXERCISED
Receives directions from the Police Technical Services Administrator. Does not exercise direct supervision over professional staff.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
Efficiently manages resources, including personnel, budget, and technology, to enhance the overall effectiveness of the center.
Develops training programs and ensures the continuous professional development of personnel assigned to the RTIC.
Produces complex reports and bulletins for the Police Department to develop strategies and tactics to effectively prevent and control crime.
Assists the Police Department with real-time information sharing; utilizes video feeds, intelligence databases, and other systems as needed.
Assists operations and management personnel in planning the deployment of resources for the
City of San Mateo
Real Time Information Center Coordinator
prevention and suppression of criminal activity.
Creates and maintains informational databases; uses complex databases and software applications utilized by the RTIC.
Participates in operations with specialized units to provide real time intelligence through radio communication and other authorized communication platforms.
Coordinates the scheduling of the RTIC, ensuring coverage when applicable.
Acts as an operator for the RTIC during peak operation times.
Monitors the performance of operators assigned to the RTIC for compliance with policies, procedures, and relevant laws.
Develops and implements work related procedures to satisfy requirements of local, state, and federal laws.
Represents the City in interdepartmental, interagency task forces, community, and professional meetings as required; makes presentations as necessary.
Testifies in court.
Performs other related duties as assigned.
QUALIFICATIONS
Knowledge of:
• Methods of identifying essential information.
• Investigative and identification methods and techniques. • The methods and procedures of operating radio transmitting and receiving equipment. • Specialized computer software including Computer Aided Dispatch, video systems, and intelligence systems.
• Federal, state, and local laws, as they relate to the essential functions of this position. • Standard office practices, procedures, methods, and equipment. • Organizing, maintaining, and retrieving data from electronic files.
Ability to:
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Use independent reasoning to solve complex problems.
• Prioritize and make fast and accurate decisions.
City of San Mateo
Real Time Information Center Coordinator
• Effectively communicate orally, verbally and in writing with coworkers, law enforcement personnel, supervisors, and to the public.
• Work with restricted law enforcement documents and highly confidential information. • Establish and maintain cooperative working relationships with those contacted in the course of work.
• Attend work and perform duties on a regular and consistent basis.
EXPERIENCE AND TRAINING GUIDELINES
Any combination equivalent to experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain knowledge and abilities would be:
Experience:
Three (3) years of experience with a law enforcement agency that includes the operation of transmitting and receiving radio equipment. Two (2) of those years must include experience with crime intelligence, investigations, and/or emergency dispatch.
Training:
Equivalent to a bachelor’s degree from an accredited college or university is highly desirable.
License or Certificates:
Possession of Part 107 certificate (Remote Pilot Certificate) to fly drones with the Police Department’s drone team within the first year of employment.
Required Special Qualification:
Must successfully complete a thorough law enforcement background investigation.
ADA SPECIAL REQUIREMENT:
Essential duties require the following physical abilities and work environment:
Ability to work in a standard office environment.
ADOPTED CC:
BARGAINING UNIT: MANAGEMENT UNIT
FLSA EXEMPT
PERFORMANCE APPRAISAL: MANAGEMENT
PRE APPT-MEDICAL: NO
SAFETY SENSITIVE: NO
REQUIRED HARASSMENT PREVENTION TRAINING: NON-SUPERVISORY City of San Mateo
Real Time Information Center Coordinator
DOT: NO
FORM 700: NO
JOB CODES: 2602
CRIME AND INTELLIGENCE ANALYST
REAL TIME INFORMATION CENTER COORDINATOR
DEFINITION
To perform analysis of the underlying reasons and causes of crime; examine criminal activities to identify crime series, patterns, and trends; identify investigative leads by determining related cases and potential suspects; forecast occurrences of crime; disseminate analytical findings to departmental personnel and others; works in special projects outside the area of specialization with considerable independence; and to do related work as required.
Under general direction, oversees the operational and administrative functions of the Real Time Information Center (RTIC), ensuring the seamless integration of technology, personnel, and processes, responsible for strategic planning, decision making, comprehensive reports, and fostering a collaborative environment, playing a pivotal role in enhancing public safety through effective surveillance, data analysis, and coordinated response efforts.
DISTINGUISHING CHARACTERISTICS
The Crime and Intelligence Analyst is a non-sworn classification primarily responsible for conducting complex crime analyses.
The RTIC Coordinator is a non-sworn classification responsible for overseeing all RTIC operations. This role manages resources, develops and implements training requirements, and ensures the RTIC is functioning effectively. This position provides technical and functional oversight of RTIC to ensure the delivery of timely, accurate real-time intelligence to support field operations and departmental decision-making. The RTIC also participates directly in RTIC operations during peak periods, coordinates scheduling and staffing, and represents the City in related initiatives. Work requires a high level of independent judgment, technical expertise, and the ability to collaborate effectively with sworn personnel, specialized units, and external partners.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from higher level departmental sworn or administrative management personnel. the Police Technical Services Administrator. Does not exercise direct supervision over professional staff.
EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following:
City of San Mateo
Crime and Intelligence Analyst
Analyze and determine trends in criminal activity, identify criminal offenders, trends, and patterns of crime; convey this information in various formats to appropriate department personnel.
Compile, analyze, correlate, and evaluate data from crime, intelligence and arrest reports, law enforcement databases and other sources, looking for patterns and trends.
Study offender and victim characteristics and methods of operation.
Analyze dates, times, geography, and environment of crimes to forecast date, time, and location of next crime in a series.
Summarize and analyze qualitative and quantitative data using calculations such as frequencies, percent changes, cross-tabulations, variation, and correlation.
Produce complex reports and bulletins for the police department to develop strategies and tactics to effectively prevent and control crime.
Manage date available to the public via the department’s data transparency webpage including evaluating, recommending, and implementing content and design improvements to increase effectiveness and efficiency; perform routine updates of data provided on the site.
Assists operations and management personnel in planning the deployment of resources for the prevention and suppression of criminal activity.
Establish criminal profiles that include prior crimes and criminal relationships as well as criminal organizations.
Develop crime-mapping analysis of geographic data from police reports, calls for service, and other sources.
Create and maintain informational databases; use complex databases and software applications such as geographic information systems (GIS) mapping tools.
Develops and implements work related procedures to satisfy requirements of local, state, and federal laws.
Represent the City in interdepartmental, interagency task forces, community, and professional meetings as required; make presentations as necessary.
Efficiently manages resources, including personnel, budget, and technology, to enhance the overall effectiveness of the center.
Develops training programs and ensures the continuous professional development of personnel assigned to the RTIC.
City of San Mateo
Crime and Intelligence Analyst
Produces complex reports and bulletins for the Police Department to develop strategies and tactics to effectively prevent and control crime.
Assists the Police Department with real-time information sharing; utilizes video feeds, intelligence databases, and other systems as needed.
Assists operations and management personnel in planning the deployment of resources for the prevention and suppression of criminal activity.
Creates and maintains informational databases; uses complex databases and software applications utilized by the RTIC.
Participates in operations with specialized units to provide real time intelligence through radio communication and other authorized communication platforms.
Coordinates the scheduling of the RTIC, ensuring coverage when applicable.
Acts as an operator for the RTIC during peak operation times.
Monitors the performance of operators assigned to the RTIC for compliance with policies, procedures, and relevant laws.
Develops and implements work related procedures to satisfy requirements of local, state, and federal laws.
Represents the City in interdepartmental, interagency task forces, community, and professional meetings as required; makes presentations as necessary.
Testifies in court.
QUALIFICATIONS
Knowledge of:
Methods of identifying essential information.
Organizing, maintaining, and retrieving data from electronic files.
Research methods as they apply to crime analysis.
Statistical analysis techniques.
Collecting, interpreting, and evaluating narrative and statistical data pertaining to public safety matters and translating these results into coherent, well-written reports with effective recommendations.
City of San Mateo
Crime and Intelligence Analyst
Data processing to produce bulletins and reports including graphics such as charts, maps, pictures, and diagrams; electronic matrixes and spreadsheets; statistical formulae including frequency, percentages, percentage change, sum, average, standard deviation, regression analysis, forecasting and correlations.
Planning, organizing and prioritizing responsibilities so that projects and reports are completed in a timely and accurate manner.
Performing highly complex analyses utilizing current industry standard methodologies.
Federal, state, and local laws as they relate to the essential functions of this position.
Using independent reasoning to solve complex problems.
Standard office practices, procedures, methods, and equipment.
Specialized computer software, GIS, and crime analysis applications. Investigative and identification methods and techniques. The methods and procedures of operating radio transmitting and receiving equipment. Specialized computer software including Computer Aided Dispatch, video systems, and intelligence systems.
Federal, state, and local laws, as they relate to the essential functions of this position. Standard office practices, procedures, methods, and equipment. Organizing, maintaining, and retrieving data from electronic files.
Ability to:
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Use independent reasoning to solve complex problems.
Prioritize and make fast and accurate decisions.
Effectively communicate orally, verbally and in writing with coworkers, law enforcement personnel, supervisors, and to the public.
Work with restricted law enforcement documents and highly confidential information. Establish and maintain cooperative working relationships with those contacted in the course of work.
Attend work and perform duties on a regular and consistent basis.
Operate personal computer with proficiency including spreadsheet expertise and familiarity with law enforcement software.
Perform cross tabulations, create charts and graphs, export objects to other applications.
City of San Mateo
Crime and Intelligence Analyst
Work with restricted law enforcement documents and highly confidential information.
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Combine separate pieces of information to form specific answers to problems or conclusions.
Effectively convey information to others in presentation form and effectively respond to audience inquiries.
Communication information and ideas in writing and make recommendations in narrative form that are objective, succinct, pertinent, articulate and relevant.
Be self-motivated, perceiving departmental need and performing analysis on own initiative.
Sit at a desk and use a computer and telephone effectively.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Attend work and perform duties on a regular and consistent basis. Ability and willingness to testify in court.
Experience and Training Guidelines
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Two years of progressively responsible experience performing analytical, crime analysis or intelligence related work, preferably in a law enforcement agency.
Three (3) years of experience with a law enforcement agency that includes the operation of transmitting and receiving radio equipment. Two (2) of those years must include experience with crime intelligence, investigations, and/or emergency dispatch.
Training:
Equivalent to a bachelor’s degree from an accredited college or university is highly desirable.
City of San Mateo
Crime and Intelligence Analyst
Equivalent to a Bachelor’s Degree from an accredited college or university with major work in statistical analysis, public administration, administration of justice, criminal justice, or a closely related field; OR
Any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
License or Certificate:
Possession of a valid Class C California Driver’s License.
Possession of a certification in Crime and Intelligence Analysis from an accredited college or university and/or a POST certificate in Advanced Concepts in Criminal Intelligence, at the time of application, are highly desirable.
A valid certification in Crime and Intelligence Analysis within twelve (12) months of appointment is required.
Possession of Part 107 certificate (Remote Pilot Certificate) to fly drones with the Police Department’s drone team within the first year of employment.
Required Special Qualification:
Must successfully complete a thorough law enforcement background investigation.
ADA Special Requirement:
Essential duties require the following physical abilities and work environment:
Ability to work in a standard office environment.
ADOPTED CC: 8-15-22
BARGAINING UNIT: MANAGEMENT UNIT
FLSA: EXEMPT
PERFORMANCE APPRAISAL: MANAGEMENT
PRE APPT-MEDICAL: NO
SAFETY SENSITIVE: NO
REQUIRED HARASSMENT PREVENTION TRAINING: NON-SUPERVISORY DOT: NO
FORM 700: NO
JOB CODES: 2602