GOLF SERVICES MANAGER
DEFINITION
To plan, direct, organize, coordinate, and supervise municipal golf course operations through subordinate supervisionand staff, including course maintenance, ground conditionss, and facilities, whileand activitiesensuring compliance with regulatory requirements;. to aAdministers and manage concessionaire contracts and activities, and ensureensuring all that contract provisions are metconsistently met; and other. ; to supervise grounds and facilities maintenance activities through subordinate supervision; and to do related related work as requiredduties as assigned.
SUPERVISION RECEIVED AND EXERCISED
General Receives general direction is provided by from the director or designeeParks and Recreation Director.
Direct supervision is provided to office support staff and maintenance supervisory staff; indirect supervision is provided to maintenance staff. Exercises direct supervision over professional, administrative, , and maintenance staff.
EXAMPLE OF DUTIES - Depending upon assignment, duties may include, but are not limited to, the following:
Oversee all golf course daily functions, activities, operations, and maintenance, and staff.
Develop standards of quality service for division staff and ensure the development and implements implementation of goals, and objectives, and standards for the division.
Assist in developing and negotiating concessionaire and food and beverage contracts; administer contracts, audit and review revenues and expenditures all financial tranastionstransactions; and ensure that contract provisions are being met for pro-shop, restaurant, banquet facility, and related activities.
Plan, supervise, through subordinate supervision, lead, and review all maintenance activities for golf course maintenance, including but not limited to parking lots, equipment use and storage,
irrigation systems, trees, ponds, wells, bunkers, tees, fairways . and greens and associated systems.
Prepare and authorize work orders, prioritize work and review work in progress and upon through completion, ensure that work meets accepted standards and requirements; resolve contract problems. Prepare and authorize work orders; prioritize tasks; monitor and review work through completion and ensure compliance with standards and requirements.
Plan and implement, in partnership with department project manager or other city departments, upon approval, short- and long-term renovation of course grounds and facilities; and analyze alternatives and determine whether such renovation should be done by City or contractor staff.
Best approach that is fiscally prudent. Plan and implement approved short- and long-term renovations to course grounds and facilities in collaboration with the department project manager and other City departments; evaluate alternatives and recommend the most cost-effective and fiscally responsible approach
Participate in the development of specifications for capital improvements and equipment purchase; administer contracts for course improvements and maintenance services.
Direct the selection, supervision and work evaluation of division staff and provide for their training and development.
Resolve public concerns and complaints tinelytimely regarding golf course facilities and functions; and confer with concessionaires regarding their services and ensure that standards are set for maximum public participation and enjoyment.
Prepare and administer the division's budget, including appropriate budgetary controls.
Ensure compliance of all division activities with applicable codes, regulations and guidelines with city policies, and related federal, state, and local laws, codes and regulations.
Review golf course charges andexpenditures, revenues, fees and pro shop financial transactionsfees and ensuringe that they are appropriate in the currentand within current area market trends.
Enforce on-site City ordinances regarding the safe and proper use of golf course facilities.
Coordinate facilities and golf course maintenance activities with appropriate staff of other City departments and ensure completion.
Authorize and direct the maintenance and repair of golf course upkeep equipment while following all required procurement procedures.
Coordinate and oversee the design and renovation of golf course facilities and grounds.
Authorize and direct the maintenance and repair of golf course upkeep equipment.
Prepare and direct the maintenance of accurate records, files and reports related to the work of the unitdivision.
Administer and monitor all technology reincluding hardware and software selected by the City to manage golf activities. Implement procedures and training for City staff and contracted end- users- Administer, maintain, and support all golf operations technology, including but not limited to POS systems, reservation software, self-service kiosks, credit card processing equipment, and related hardware/software; ensure system integration, develop operating procedures, and provide training and technical support to City staff and contracted users.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of golf course management and operations.
Serve as a liaison for assigned functions with other City departments, divisions and outside agencies; provides staff support to commissions and committees.
QUALIFICATIONS
Knowledge of:
Principles and practices of municipal golf course maintenance and administration.
Methods, materials, equipment, tools, and techniques used in the maintenance and repair of golf course grounds and facilities.
Principles and practices of contract negotiation and administration, particularly in a public agency setting.
Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
Principles and practices of administration and budget management.
Turf and plant diseases and pests, including appropriate control and eradication measures.
Accurate Rrecord keeping principles and practices.
Safety principles, practices and equipment related to the work.
Techniques for dealing with the public, in person and over the telephoneeffectively interacting and communicating with the public.
Ability to:
Oversee and evaluate work activities to ensure efficient and effective operations.Plan, organize, supervise, review and evaluate the work of others.
Train and develop staff.others in policies and procedures related to the work.
Plan, organize, coordinate, and direct the improvement, maintenance and repair of golf turf and related facilities.
Analyze, review, and audit business operations and concessionaire agreements to ensure compliance, accountability, and operational effectivenessReview and audit business activities and concessionaire contracts.
Read and interpret plans and specifications.
Prepare clear and concise reports, correspondence, and other written materials.
Develop and implement effective organizational frameworks, including goals, policies, and accountability measures. Develop and implement goals, objectives, policies, work standards and management controls.
Establish and maintain effective working relationships with those contacted in the course of the work.
Experience and Education:
Any combination equivalent to experience and training that would like provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Four years of administrative and/or supervisory experience in golf course operations and maintenance. Experience in turf management and course renovation is desirable.
Training:
Equivalent to graduation from a four-year college or university with major course work in horticulture, agronomy, or a field related to the work. Additional experience in golf course management, turf maintenance or a related field may be substituted for the education on a year-for-year basis.
Licenses and Certifications:
Possession of, or ability to obtain, an appropriate, valid driver's license.
Must possess a valid California Driver's license.
Possession of a Pest Control Advisor's certificate issued by the State of California within one year of appointment is desirable. Possession of any professional certificates in golf maintenance, agronomy or golf management is highly desirable.
ADA Special Requirement:
Essential duties require the following physical abilities and work environment:
Ability to sit, stand, walk, kneel, stoop, drive, and lift 50 pounds, exposure to outdoors, chemicals, pesticides, dust, and mechanical hazards.
ADOPTED CC: 4-12-81
REVISED CC: 12-16-85, 7-18-94, 5-20-02, 7-20-268-17-26 FORMER TITLES: GOLF SUPERINTENDENT
BARGAINING UNIT: MANAGEMENT
FLSA: EXEMPT
PERFORMANCE APPRAISAL: MANAGEMENT
DOT: NO
PRE APPT-MEDICAL: YES
SAFETY SENSITIVE: NO
REQUIRED HARASSMENT PREVENTION TRAINING: SUPERVISORY
FORM 700: YES JOB CODE: 2160
ABOLISHED:
PARKS AND LANDSCAPE MANAGER
DEFINITION
Under direction, plans, organizes and directs all activities of the Park for the beautification, improvement and maintenance of the City's parks, landscaping, urban forest, playgrounds, public facilities, open space areas, and medians. Performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Parks and Recreationdirector or designee.
Exercises direct supervision over supervisory, professional, maintenance, and administrative support staff.
EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following:
Plan and organize the work to staff responsible for the development, improvement and maintenance of parks, landscaped medians, urban forests, playground areas, public facility landscaping and open space areas.
Inspect and review work in progress and upon completion and resolve work problems.
Receive and review bids from contractors; award contracts within policy guidelines; and monitor performance.
Develop program goals, content and standards of quality; and ensure implementation of goals and objectives.
Review and advise on new park and park redevelopment plans, including irrigation.
Coordinate park maintenance and improvement activity with other City departments and with outside agencies.
Fully utilize the computerized work systems in accordance with work flow processes.
Respond to questions, complaints and emergency calls and take appropriate course of action.
Prepare and administer the Park Division budget.
Prepare and supervise the maintenance of a variety of records and reports.
Direct the selection, supervision and work evaluation of staff and provide for their training and development.
Research plant materials, diseases and pests; assess growth habits and soil requirements.
Respond to community concerns as required.
Ensure compliance of activities to pertinent codes, regulations and guidelines; especially SB2126-Agricultural Pest Control Advisor requirements.
Perform related duties as assigned.
MINIMUM QUALIFICATIONS
Knowledge of:
Principles and practices of municipal park management, horticulture, landscaping, and urban forestry.
Current methods, materials, equipment, tools and safety practices used in the maintenance of parks and urban forests.
Irrigation materials, methods, and design concepts.
Tree planting and maintenance.
Plant and tree diseases and pests, including approved control and eradication methods and chemicals.
Principles and practices of administration, budget and personnel management.
Safety practices related to the work.
Principles and practices of contract preparation and administration.
Personal computer applications.
Ability to:
Acquire a thorough knowledge of Department and Division policies and regulations; and of applicable City policies, programs and regulations.
Acquire a thorough knowledge of applicable local, State and Federal laws and regulations.
Effectively plan, organize, coordinate, and direct the development, improvement, maintenance, and repair of parks, urban forests, and other open space areas.
Review organizational and administrative problems; recommend and implement effective courses of action.
Ability to use computers and handheld electronic devices in the course of work.
Communicate clearly and concisely, orally and in writing.
Develop and implement goals, objectives, policies, work standards and management controls.
Maintain proper records and prepare accurate reports.
Establish and maintain effective working relationships with those contacted in the course of work.
Read and interpret construction plans and specifications.
Experience and Training Guidelines
Any combination equivalent to experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Four years of increasingly responsible administrative and supervisory experience in park management and urban forestry.
Training:
Equivalent to a Bachelor's degree from an accredited college or university with major coursework in park management, landscape architecture, arboriculture or horticulture.
License or Certificates:
Possession of a valid California Driver's License.
Possession of a certificate as an Arborist by the International Society of Arborists is desirable.
ADA Special Requirement:
Essential duties require the following physical abilities and work environment:
Ability to work in a standard office and field environment, including exposure to inclement weather; and ability to work extended hours and respond to emergency situations.
ADOPTED CC: 4-12-81
REVISED CC: 12-16-85, 6-17-91, 5-20-02, 4-04-07, 3-06-17, 8-21-17 FORMER TITLES:
BARGAINING UNIT: MANAGEMENT UNIT
FLSA: EXEMPT
PERFORMANCE APPRAISAL: MANAGEMENT
DOT: NO
PRE APPT MEDICAL: NO
SAFETY SENSITIVE: NO
REQUIRED HARASSMENT PREVENTION TRAINING: SUPERVISORY
FORM 700: YES JOB CODES: 2250
ABOLISHED: