ADDENDUM NO. 2 TO MASTER SERVICES AGREEMENT NO. 23507
MCCi SERVICES ORDER
Pursuant to Master Services Agreement No. 23507 ("Agreement"):
This Order, designated as Addendum No. 2, is entered into as of _________________, (“Order Effective Date”), by and between MCCi and Client and is hereby incorporated into the Agreement and made a part thereof. If there is any conflict between a provision of the Agreement and this Order, the Order will control. Any capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. This Order supersedes any previous quotes or proposals received. Use of pre -printed forms, including, but not limited to, email, purchase orders, shrink-wrap or click- wrap agreements, acknowledgements, or invoices, is for convenience only, and all unilaterally issued and/or pre -printed terms and conditions stated thereon, except as specifically set forth in this Order, are void and of no effect.
IN WITNESS WHEREOF, the parties hereto have caused this Addendum No. 2 to be executed by their respective duly authorized representatives as of the Addendum Effective Date.
MCCi, LLC CITY OF SAN PABLO (“Client”)
Signed: __________________________ Signed: ___________________________
Name: ___________________________ Name: ____________________________
Title: ____________________________ Title: _____________________________
Date: ____________________________ Date: _____________________________
PRICING: MCCi SERVICES
3717 Apalachee Parkway, Suite 201
Tallahassee, FL 32311
850.701.0725
850.564.7496 fax
Bill to: Arturo Castillo
[email protected]
Ship to: Arturo Castillo
[email protected]
cc AP Contact: [email protected]
Client Name: City of San Pablo Quote Date: March 19, 2026 Client Address: 1000 Gateway Avenue, San Pablo, CA 94806
Quote Number: 40818
Order Type: Services
Service Description: Qty. Unit Cost Total
MCCi PROFESSIONAL SERVICES - STATEMENT OF WORK
City of San Pablo - Template Consolidation, Workflow Development and Repository Clean Up
Please see detailed Exhibit A: Statement of Work (SOW). 1 $23,400.00 $23,400.00
Professional Services Subtotal 1 $23,400.00
ECS Gold Support Agreement Client Discount (Legacy) 1 $5,200.00 ($5,200.00)
GRAND TOTAL - ONE-TIME SERVICES $18,200.00
TOTAL LASERFICHE PROJECT COST $18,200.00
All Quotes Expire 30 Days from Quote Date
This is NOT an invoice. Please use this confirmation to initiate Client’s purchasing process.
SALES TAX
Sales tax will be invoiced where applicable and is not included in the fee quote above.
REMOTE SERVICES
All services will be performed remotely unless noted otherwise. All Services pricing assumes the Client will grant MCCi secure unattended access.
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BILLING TERMS
MCCi will invoice Client as follows:
Product/Service Description Timing of Billing
Professional Services:
Statement of Work
Defined in Statement of Work
MCCi ASSUMPTIONS
TECHNICAL SUPPORT
Clients may contact MCCi support via MCCi’s Online Support Center, email ( [email protected]), or telephone 866-942-0464. Support is available Monday through Friday (excluding major holidays) from 8 am to 8 pm Eastern Time.
PROFESSIONAL SERVICES
CHANGE ORDER PROCESS
Any deviations from the contract will be documented in a Change Order that Client must execute.
CONFIGURATION ASSISTANCE
Many of MCCi’s packages list remote configuration assistance for up to a certain number of days. This is based on total days, not business days.
TRAVEL
MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon.
SCHEDULING
All rates are based on normal business hours, Monday through Friday from 8 am to 5 pm local time. If scheduling needs to occur after business hours, additional rates may apply.
LIMITED LIABILITY
If the Master Agreement is silent on each party’s limited liability, or there exists no master agreement, except for breach of any intellectual property right, or end user terms of use, and/or license agreement, liability is limited to the amount of dollars received by MCCi directly associated with this Order in the twelve (12) months prior to the date of the Claim. If the applicable agreement provides for a limitation of liability, then such limitation applies to the greatest extent allowed.
THIRD PARTY PRODUCTS
MCCi does not warrant third-party products procured on behalf of Client. If there are any product warranties provided by a third -party/manufacturer, any remedy should be requested directly from third -party and MCCi has no liability associated therewith. Clients are required to comply with third -party’s terms and conditions, including any end -user license agreement or acceptable use policy..
PRE-EXISTING INTELLECTUAL PROPERTY (IP)
The following products noted below are deemed Pre -existing IP as defined in the Master Agreement and are not considered “Works Made for Hire” and as such all rights, title or interest remains with MCCi. Client shall retain a non - exclusive, royalty -free, wo rld-wide, license to use the product(s) as such product(s) is integrated into the solution purchased from MCCi and for the term of the applicable subscription(s) by Client. ▪ Laserfiche PowerPack by MCCi
▪ Laserfiche EnerGov Integration by MCCi
▪ Laserfiche Neogov Integration by MCCi
▪ GoFiche Suite for Avante/Rio/Subscription
▪ Common Web Service API for Laserfiche
▪ GovBuilt software
CLIENT SOLUTION CUSTOMIZATIONS
Client may also choose to customize their system internally without MCCi’s help. MCCi is not responsible for any damage caused by the user’s customization of the system not performed by MCCi. MCCi will not be held responsible for correcting any problems th at may occur from these customizations. Routine updates as provided by software manufacturers may affect any customizations made by entities other than MCCi. If MCCi’s help is required to correct/update any customizations made by any entity other than MCCi, appropriate charges will apply.
CLIENT INFORMATION TECHNOLOGY ASSISTANCE
For MCCi to excel in providing the highest level of service, Client must provide timely access to technical resources.
Client must provide adequate technical support for all MCCi installation and support services. If Client does not have “in-house” technical support, it is Client’s responsibility to make available the appropriate Information Technology resources/consultant when needed.
FEES
Client acknowledges their pre-approval for any Order Expenses, defined below, quoted, and will reimburse Company for all reasonable out-of-pocket travel, living and other ancillary expenses paid or incurred by Company in connection with the Services (“Orde r Expenses”). If relevant, and provided to Company, Company will make commercially reasonable efforts to conform to Client’s expense policy. If a dispute occurs regarding Company’s invoicing of Order Expenses not in conformity with Client’s expense policy and greater than five (5) percent of a specific invoice, such dispute will be subject to investigation and correction; otherwise, Client agrees to reimburse Company for the full amount of expenses invoiced.
Client acknowledges that the price of the license and/or subscription for the use of a third -party licensed product is subject to increases during the term of the license and/or subscription or at the time of renewal. If Company is reselling a license and/or subscription of a third-party product to Client, then Company will provide Client at least 15 days prior to written notice (an email will be sufficient) of an increase in the price of the license and/or subscription.
If Client does not agree to pay such increase in the license and/or subscription, Client must provide written notice to Company within 15 days of the date of the notice of such increase. Upon receipt of such notice, Company will cancel Client’s license and/or subscription to the third-party licensed product.
In all events, Client shall be liable for full payment for Services and/or Deliverables and reimbursement of Company's expenses incurred through the effective date of termination. If Client cancels or suspends this Addendum, pursuant to the Agreement and o nly if allowed hereunder, between completed milestones, Company will invoice Client for a pro-rated share of the completed portion of each milestone(s) for Deliverables performed through the date of such termination or delay. If Services are resumed or Del iverables continued, Company will recommence invoicing as applicable.
WARRANTY
Company warrants that all Services shall be performed by personnel with relevant skill sets and familiarity with the applicable subject matter, in a professional, competent, and workman -like manner.
Company’s delivery of a Deliverable to Client shall constitute a representation by Company that it has conducted a review of the Deliverable and believes it meets the written specifications, if any, set forth in this Addendum. Client shall then have the right to conduct any review of the Deliverable as Client shall deem necessary or desirable. If Client, in its reasonable discretion, determines that any submitted Services or Deliverable does not meet the specifications, set forth in the hereunder, Client sh all have five (5) business days after Company’s submission to give written notice to Company specifying the deficiencies in reasonable detail. Company shall use reasonable efforts to promptly cure any such deficiencies. After completing any such cure, Company shall resubmit the Deliverable for review as set forth above. Notwithstanding the foregoing, if Client fails to reject any Deliverable within five (5) business days, such Deliverable shall be deemed accepted.
COMPANY DOES NOT WARRANT THAT THE SERVICES OR DELIVERABLES WILL BE UNINTERRUPTED OR ERROR -FREE, PROVIDED THAT COMPANY SHALL REMAIN OBLIGATED PURSUANT TO THIS SECTION. IF THE SERVICES FAIL TO
CONFORM TO THE FOREGOING WARRANTY IN ANY MATERIAL RESPECT OR TO THE SPECIFICATION SET FORTH IN THIS ORDER, CLIENT’S INITIAL REMEDY WILL BE FOR COMPANY, AT ITS EXPENSE, TO PROMPTLY USE COMMERCIALLY REASONABLE EFFORTS TO CURE OR CORRECT SUCH FAILURE. UPON FAILURE OF THE FOREGOING, CLIENT’S REMEDIES, AND COMPANY’S ENTIRE L IABILITY, AS A RESULT OF SUCH FAILURE, SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH IN THE MASTER SERVICES AGREEMENT . THE FOREGOING WARRANTY IS EXPRESSLY
CONDITIONED UPON (I) CLIENT PROVIDING COMPANY WITH PROMPT WRITTEN NOTICE OF ANY CLAIM THEREUNDER PRIOR TO THE EXPIRATION THEREOF, WHICH NOTICE MUST IDENTIFY WITH PARTICULARITY THE NON -CONFORMITY; (II) CLIENT’S FULL COO PERATION WITH COMPANY IN ALL REASONABLE RESPECTS RELATING THERETO, INCLUDING, IN THE CASE OF MODIFIED SOFTWARE, ASSISTING COMPANY TO LOCATE AND REPRODUCE THE NON-CONFORMITY;
AND (III) WITH RESPECT TO ANY DELIVERABLE, THE ABSENCE OF ANY ALTERATION OR OTHER MODIFICATION OF SUCH DELIVERABLE BY ANY PERSON OR ENTITY OTHER THAN COMPANY. COMPANY ALSO DOES NOT WARRANT ANY THIRD- PARTY PRODUCTS PROCURED ON BEHALF OF CLIENT. IF THERE ARE ANY PRODUCT WARRANTIES PROVIDED BY THE
MANUFACTURER OF THE PRODUCT, ANY REMEDY SHOULD BE REQUESTED DIRECTLY FROM MANUFACTURER AND COMPANY HAS NO LIABILITY ASSOCIATED THEREWITH.
EXCEPT AS EXPRESSLY PROVIDED IN THIS ORDER OR THE AGREEMENT, COMPANY DOES NOT MAKE OR GIVE ANY
REPRESENTATION OR WARRANTY, WHETHER SUCH REPRESENTATION OR WARRANTY BE EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A P ARTICULAR PURPOSE OR ANY REPRESENTATION OR WARRANTY FROM COURSE OF DEALING OR USAGE OF TRADE.
In the event that Client asserts any claim for warranty services hereunder and such claim relates to any matter that is mutually determined by the Parties not to be Company’s responsibility hereunder (including any problem with Client’s computer hardware or software that was not caused by any Services performed by Company), Client shall pay Company for all costs incurred for all evaluation, correction or other services performed by Company relating to such claim on a time and materials basis at Company’s then-standard rates.
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Exhibit A:
Statement of Work
City of San Pablo
City of San Pablo - Template Consolidation, Workflow Development and Repository Clean Up
Issued: December 9, 2025
Valid for 30 days
STATEMENT OF WORK (“SOW”)
This Statement of Work (including appendices hereto, the (“SOW”) is part of Client’s Master Agreement with MCCi (the “Master Agreement”) and will serve as an Exhibit to the Order. If there is any conflict or inconsistency between the provisions of this SOW and the Master Agreement, the provisions of the Master Agreement shall apply unless the discrepancy is specifically called out within this SOW in which case this SOW shall control solely with respect to such conflict or inconsistency. All capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Master Agreement. In consideration of the foregoing and of the mutual covenants and promises set forth herein, MCCi and Client agree as follows:
BACKGROUND
The goal is to establish efficient records management for the City Attorney, City Clerk, Community Development Departments. This effort will work to clean up the repository to consolidate multiple templates into one dynamic template for each department as needed. An auto-file workflow will be employed to assist in filing documents to the repository and applying a standardized naming convention. The solution will leverage Laserfiche Workflow to reprocess the existing documents and for go-forward processing.
PROJECT OBJECTIVES
• Consultations: Work sessions will be used to meet with the departments to develop the file plans to update the repository.
• New template development: Develop new templates for the City Clerk’s office to consolidate multiple templates used for administration type documents into one template for more efficient filing, improved repository organization and easier searching.
• Workflow development: An auto-file workflow for each department will be developed to assist users with go-forward scanning/importing to auto-file documents to their proper folder location and assign a naming convention.
• Reprocess existing documents: The auto-file workflow will be replicated and modified as needed to reprocess the documents en masse to apply the new template and transfer the metadata and apply the naming conventions. The existing folder structure will be retained. o City Attorney – 2,568 documents
o City Clerk – 34,195 documents
o Community Development Department – 48,437 documents
• Training and Support: MCCi will develop core workflows, then provide training on the use of the auto -file workflow with documentation and be managed by professional project management.
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PROJECT STAKEHOLDERS
GENERAL INFORMATION
PROJECT NAME PROJECT MANAGER MCCI SINGLE POINT OF CONTACT Server Migration & Laserfiche
Upgrade to Version 12 for San
Joaquin County
TBD Josh Luna
MCCi SOW PREPARATION INFORMATION
NAME TITLE EMAIL PHONE NUMBER
Chad Rodriguez Chief Technology
Officer [email protected] (850) 701-0725
CLIENT DECISION MAKER
NAME TITLE EMAIL PHONE NUMBER
Arturo Castillo Administrative
Services Director [email protected] 510-215-3021
CLIENT PROJECT STAKEHOLDERS
NAME TITLE EMAIL PHONE NUMBER
Arturo Castillo Administrative
Services Director [email protected] 510-215-3021
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MILESTONES & DELIVERABLES
CLIENT DELIVERABLES
• Supply access to necessary systems, user accounts, and any required integrations. • Approve final workflow designs and configurations prior to deployment.
MCCi DELIVERABLES
• Develop new auto-file workflows for the three departments to improve repository organization and searching.
• Reprocess the existing documents for the three departments as needed to consolidate the templates and metadata and apply naming conventions.
• Provide detailed requirements and feedback during workflow reviews. • Participate in testing and validation of workflows to ensure alignment with project requirements. • Perform quality assurance testing to verify workflow functionality and compliance. • Deliver documentation for workflow parameters and details.
EXCLUSIONS
• The folder structure appears to be sufficient so reprocessing documents to a new folder structure is not needed. The auto-file workflow will utilize the existing folder structure. • Ongoing maintenance, support, or training beyond initial deployment. • Custom integrations with third-party systems
• Data migration from legacy systems
• Hardware, software licensing, or infrastructure upgrades.
ASSUMPTIONS
• The client will provide timely feedback and approvals to maintain project momentum. • Access to the Laserfiche environment will be granted without delays. • All workflows will comply with current legal standards based on provided requirements; any regulatory changes post-approval may require additional scope.
• Project relies on standard Laserfiche capabilities; advanced custom scripting will be evaluated if needed.
EXCLUDED
GENERAL
▪ MCCi is not responsible for assigning an external URL for any web-based platform/software module. ▪ MCCi is not responsible for creating or maintaining a backup and recovery plans. ▪ MCCi is not responsible for creating training documentation. ▪ MCCi is not responsible for final testing including, but not limited to configuration changes made by Client’s team prior to system Handoff.
▪ Except where specifically noted, no custom coding is included; configuration work is restricted to the capabilities associated with the out-of-the-box solution.
▪ MCCi is not responsible for anything not expressly included in this SOW.
SOW ASSUMPTIONS
The following assumptions serve as the basis for this SOW. Any service or activity not described in this SOW is not included in the Scope of services to be provided. Variations to the following may impact the SOW’s cost and/or schedule justifying a Change Order (defined below).
DELIVERABLE ACCEPTANCE CRITERIA
MCCi‘s completion of a Deliverable to Client shall constitute that MCCi has conducted its own review and believes it meets Client’s requirements. Client shall then have the right to conduct its own review of the Deliverable as Client deems necessary. If Client, in its reasonable discretion, determines that any submitted Deliverable does not meet the agreed upon expectations, Client shall have five (5) business days after MCCi’s submission to give written notice to MCCi specifying the deficiencies in reasonable detail. MCCi shall use reasonable efforts to promptly resolve any such deficiencies. Upon resolution of any such deficiencies, MCCi shall resubmit the Deliverable for review as set forth above. Notwithstanding the foregoing, if Client fails to reject a ny Deliverable within five (5) business days, such Deliverable shall be deemed accepted.
GENERAL
▪ Client agrees that the work schedule described herein represents MCCi’s current best estimate and is subject to possible change due to circumstances beyond MCCi’s direct control and/or new or additional information discovered during the course of the project. Further, Client understands and acknowledges that MCCi’s ability to meet such work schedule is dependent upon, among other things, the accuracy of the assumptions and representations made by Client, the timeliness of Client business decisions, and the performance of Client and Client’s vendor personnel in meeting their obligations for this project and in accordance with this SOW. ▪ If either party identifies a business issue during the project, MCCi and Client must jointly establish a plan to resolve the issues with a potential impact analysis of timeline and budget within five (5) business days of identification.
▪ Any necessary business decision resulting from the identified business issues must be made by Client within five (5) business days from request.
▪ Client shall provide MCCi accurate data throughout the requirements gathering process. ▪ Client is responsible to ensure that adequate hardware/infrastructure is in place and capable of handling the extra resources that may be required to support the Business Process Configuration, related software, etc. ▪ Any additional software licensing needs related to this service/process configuration have not been considered or included as part of this SOW. Client is responsible for ensuring that the required software licensing is available.
▪ If the Services require MCCi to access or use any third party software products provided or used, Client warrants that it shall have all rights and licenses of third parties necessary or appropriate for MCCi to access or use such third party products and agrees to produce evidence of such rights and licenses upon the reasonable request of MCCi and to indemnify, hold harmless and defend MCCi from and against any claims, actions, demands, lawsuits, damages, liabilities, settlements, penalties, fines, costs an d expenses (including reasonable attorneys’ fees) to the extent arising from MCCi’s access to or use of such third party products. ▪ Client will maintain primary contacts and project staff for the duration of the project, as a change in staff may result in a Change Order for time spent by MCCi on retraining, reeducating, or changes in direction. ▪ Client will ensure that all Client’s personnel who may be necessary or appropriate for the successful performance of the Services will, on reasonable notice: (i) be available to assist MCCi’ personnel by answering business, technical and operational questions and providing requested documents, guidelines and procedures in a timely manner; (ii) participate in the Services as reasonably necessary for performance under this SOW; and (iii) be available to assist MCCi with any other activities or tasks required to complete the Services in accordance with this SOW.
▪ The Post-Implementation Configuration Assistance is intended to incur no more than 10 hours over the 30 -day period. This assistance is intended to aid in transitioning Client to MCCi Support.
▪ All Services pricing assumes the Client will grant MCCi unattended access to the required infrastructure for the project. Unattended access requires the following:
▪ Either a VPN connection with proper credentials or installation of on -demand remote access software utilized by MCCi.
▪ Connections that can be made by an assigned MCCi Project Team without intervention from the Client from the hours of 8:00 AM ET to 8:00 PM ET.
▪ A Windows Domain account assigned exclusively to the assigned MCCi Project Team, with passwords provided, that has administrative access to all infrastructure being serviced for purposes of the project. ▪ A Windows Domain account, and complete access to that account including the password, for the service account to be used with any installed software products. ▪ Failure to provide this access will result in a Change Order increasing the cost to Client and timeline of the project.
▪ Projects enter “On-Hold” status when (i) Client requests a delay in starting a new project, or (ii) Client is unresponsive for more than 15 business days during an active project. On -Hold status will remain until a new project start date is mutually agreed upon, or until Closed. MCCi may elect to Close the project due to project remaining On-Hold for more than 35 business days.
▪ Projects that are Closed prior to completion, will be billed for any progress made to date and the MCCi project team will no longer be assigned to the project. Billing for progress made to date is based on the number of hours worked or the estimated percentage of the project that has been completed, whichever is greater.
Subsequently, a new order is required to restart a Closed project, and to have new MCCi project resources assigned.
▪ Client will provide a single point of contact responsible for coordinating communications and scheduling amongst Client stakeholders.
▪ MCCi will conduct a project kickoff call with Client to set objectives and review systems/processes used. ▪ Google Chrome or Chrome Microsoft Edge is installed on all Laserfiche servers. ▪ TLS 1.2 is configured on all Laserfiche servers.
▪ Firewall ports will be opened for and unattended remote access on all necessary servers will be granted to MCCi.
▪ All services will be performed Monday – Friday, 8 am to 5 pm EST. ▪ MCCi will only provide recordings of trainings or meetings if requested in advance. Requested recordings will be available through the Training Center for Laserfiche. ▪ Client will acquire, install, and setup TLS certificates that meet application requirements. ▪ Purchase of Managed Cloud services may cover some of these assumptions/deliverables. ▪ Client will ensure previously agreed upon scheduled trainings are attended by their staff. For cancellations or rescheduling, the minimum notice period requirement to avoid penalties is 2 calendar weeks prior to the training date. Penalties: (i) Regardless of the notification time period, if the training was to be in person and MCCi has incurred non-refundable travel expenses, client will reimburse MCCi accordingly, and (ii) If client cancels or reschedules training within 7 calendar days and no less than 4 8 hours from the training date, the client will forfeit half of the allotted training time, or be assessed a fee equal to 50% of the training package purchased, or (ii) If the client cancels or reschedules the training within 48 hours of the training date, or is a no show on the training date, the training package purchased will be charged in full and forfeited by the client.
GENERAL TESTING DEFINITIONS
▪ Alpha Testing – Defined as internal acceptance testing performed by the project team prior to releasing the product or configuration to the Client
▪ Basic Deployment Testing – Defined as testing to ensure that the crucial functions of the system are operating properly, and that the deployment is stable
▪ Beta Testing – Defined as the testing performed to verify functionality and fulfillment of user requirements ▪ User Acceptance Testing – Defined as testing performed by the Client’s users to verify and accept the implemented functionality or deployment
GENERAL EXCLUSIONS
▪ MCCi is not responsible for assigning an external URL for any web-based platform/software module. ▪ MCCi is not responsible for creating or maintaining backups, backup plans or recovery plans. ▪ MCCi is not responsible for creating training documentation. ▪ MCCi is not responsible for final testing including, but not limited to, configuration changes made by Client prior to system handoff.
▪ Except where specifically noted, no custom coding is included; configuration work is restricted to the capabilities associated with the out-of-the-box solution.
LIMITED LIABILITY
If the Master Agreement is silent on each party’s limited liability, or there exists no master agreement, except for breach of any intellectual property right, or end user terms of use, and/or license agreement, liability is limited to the amount of dollars received by MCCi directly associated with this Order in the six (6) months prior to the date of the Claim. If the applicable agreement provides for a limitation of liability, then such limitation applies to the greatest extent allowed.
INSTALLATION
▪ Client shall be responsible for setting up, testing, configuring, and otherwise managing users and user group security, privileges, feature rights, and access rights. ▪ Client shall provide support for any API-related configurations and integrations being developed by its team or third parties.
▪ Client shall identify users participating in the business processes and ensure that appropriate user licensing has been acquired/assigned to them based on their role. ▪ MCCi’s technical team will be provided unattended remote access to Client’s applicable servers during the duration of the project outlined in this SOW.
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ROLES & RESPONSIBILITIES
PROJECT MANAGER, CERTIFIED
Responsible for planning, organizing, managing, controlling, and facilitating communicating all phases of the project.
Will work with project resources to ensure accurate scoping and timely delivery of project. Senior Project Manager will be PMP Certified or equivalent experience.
PROJECT MANAGER
Responsible for planning, organizing, managing, controlling, and facilitating communicating all phases of the project.
Will work with project resources to ensure accurate scoping and timely delivery of project.
SYSTEM ENGINEER
Responsible for integrating project technical aspects and making information relatable to non -technical personnel.
Will work through each phase of the given system and process, from plan along with expansion to validation and operation, on measurable risk assessment, regularly concentrating on performance, testing, scheduling, and budgets.
DEVELOPER
Responsible for the design, development, coding, testing, and debugging of applications.
SOLUTIONS ARCHITECT
Responsible for evaluating a client’s business needs and determining how MCCi can support them by leveraging our expertise and technology solutions.
SENIOR SOLUTIONS ARCHITECT
Responsible for evaluating a client’s business needs and determining how MCCi can support them by leveraging our expertise and technology solutions. Senior Solutions Architects have 6+ years of experience in this role.
SOLUTIONS ENGINEER
Responsible for evaluating a client’s business needs and determining how MCCi can support them by leveraging our expertise and technology solutions.
PROJECT COORDINATOR
Responsible for facilitating projects through communication, documentation, scheduling, and other coordination activities.
PROGRAM MANAGER
Responsible for overseeing overall engagement and relationship success through project review, resource management and assistance, stakeholder escalation, roadmaps, and other program management activities.
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BILLING SCHEDULE
FIXED FEE BILLING SCHEDULE
MCCi will bill Client based on the schedule defined below and will bill for actual out of pocket expenses incurred on a monthly basis.
MCCi will initiate the first billing upon completion of the Project Kickoff. Incremental billing will be done based on the project's completion progress reaching 25% (Progress Bill 1), 50% (Progress Bill 2), and 75% (Progress Bill 3) respectively. Any pending billing will be invoiced upon completion of the SOW.
If either the Client or MCCi cancels any or all services in accordance with the Master Agreement, MCCi may invoice Client for a pro -rated share of the uncompleted work/milestone(s) for services actually performed through the effective date of such termination.
BILLING SCHEDULE INVOICE AMOUNT
Kick Off $1,820.00
Progress Bill 1 $4,550.00
Progress Bill 2 $4,550.00
Progress Bill 3 $4,550.00
Project Close - Final Acceptance $2,730.00
Total: $18,200.00
PROCESS & ESCALATION
CHANGE ORDER PROCESS
A Change Order is defined as a modification to the original contract price to complete Deliverables outlined in the SOW or a revised SOW to describe work required to fulfil the SOW. As this project progresses, it may be necessary to amend this SOW. Client understands that any change to this initial SOW will affect the fee and may extend the project completion date. If changes are required, Client will send a written request to MCCi outlining the requested change(s).
MCCi will assess the change(s) and provide Client with a formal Change Order request. This Change Order will include the details of the scope change, as well as any additional cost that may be necessary in order to implement the same.
It may be necessary to halt work on this project while Client reviews the Change Order request. After reviewing and approving the Change Order request, Client must return a signed copy to MCCi before work may proceed on the project.
ISSUE ESCALATION
Client may use the following contact information for resolution and escalation of any unresolved issues and tasks.
MCCi will acknowledge escalations in writing and include steps toward resolution.
NAME RESPONSIBILITY/ROLE CONTACT NUMBER EMAIL
Victor D’Aurio Chief Operating Officer 850-701-0725 ext. 1604 [email protected]