11/6/25 Draft Good Neighbor Policy – Proposed
Interim Shelter Program at 350 Merrydale Road
Introduction
This draft Good Neighbor Policy is being shared for community input.
If approved, the interim shelter program at 350 Merrydale Road would provide onsite programming, supportive services, and property management. As with the Sanctioned Camping Area, the City would be committed to being a responsible and collaborative neighbor.
This Draft Good Neighbor Policy would work in coordination with a Code of Conduct, which every shelter participant would have to review and sign before transitioning into the shelter.
Together, these documents establish shared expectations to maintain a safe, respectful, and positive environment--both inside the site and throughout the broader neighborhood.
Guiding Values
1. Responsiveness to the community: The City aims to maintain open communication with neighbors, respond to concerns in a timely manner, and adjust operations as appropriate based on community feedback.
2. Collaboration: Program operations should be informed by collaboration with local residents, community organizations, service providers, and public agencies.
3. Accountability: Track measurable outcomes such as housing placements, service connections, and reductions in unsheltered homelessness in the surrounding area.
4. Coordination: Operations would be in coordination with Marin County’s Coordinated Entry System, local outreach teams, service providers, and public safety partners to ensure seamless care and proactive engagement.
Safety and Security Practices
• Onsite staff present 24 hours a day, 7 days a week, 365 days a year • Participant entry and exit monitored through check-in and check-out procedures • No public drop-in access or loitering permitted outside the property • Regular exterior site walks conducted to maintain cleanliness and ensure no disruptive activity
• Strict adherence to public health and safety guidelines • Prompt City response to concerns raised by participants, neighbors, or community partners
• Active management of this policy and code of conduct.
Participant Expectations
All participants would be required to acknowledge and sign both the Good Neighbor Policy and Code of Conduct. These documents outline behavioral expectations for participants onsite and in the surrounding area. Key expectations include:
• Treating neighbors, staff, and fellow participants with respect. • Observing quiet hours during evening and morning periods. • Smoking only in designated outdoor areas and disposing of cigarette butts properly. • Keeping pets leashed and cleaning up pet waste immediately. • No disruptive behavior, loud music, or nuisance activity onsite or in the surrounding area.
Continued participation is contingent upon adhering to program guidelines. Failure to do so would result in removal from the program.
Community Engagement
• Designated City point of contact provided (email and phone number) to respond to neighborhood questions or concerns during business hours. • After hours, 911 will dispatch either SAFE or public safety as appropriate. • Regular updates provided on the City website and by email, with channels maintained for ongoing community input.
• Concerns raised by neighbors documented, addressed, and followed up on in a timely manner.
350 MERRYDALE RD. INTERIM
SHELTER PROJECT
WELCOME TO THE
COMMUNITY
INFORMATION SESSION!
Osher Marin JCC
Hoytt Theater
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e ¡BIENVENIDOS A LA SESIÓN INFORMATIVA DE
LA COMUNIDAD!
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
350 MERRYDALE RD. INTERIM
SHELTER PROJECT
WELCOME TO THE
COMMUNITY
INFORMATION SESSION!
Osher Marin JCC
Hoytt Theater
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e ¡BIENVENIDOS A LA SESIÓN INFORMATIVA DE
LA COMUNIDAD!
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
350 MERRYDALE RD. INTERIM
SHELTER PROJECT
WELCOME TO THE
COMMUNITY
INFORMATION SESSION!
Osher Marin JCC
Hoytt Theater
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e ¡BIENVENIDOS A LA SESIÓN INFORMATIVA DE
LA COMUNIDAD!
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
350 MERRYDALE RD. INTERIM
SHELTER PROJECT
WELCOME TO THE
COMMUNITY
INFORMATION SESSION!
Osher Marin JCC
Hoytt Theater
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e ¡BIENVENIDOS A LA SESIÓN INFORMATIVA DE
LA COMUNIDAD!
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
WELCOME TO THE
COMMUNITY
INFORMATION
SESSION!
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e ¡BIENVENIDOS A LA SESIÓN
INFORMATIVA DE LA COMUNIDAD!
350 MERRYDALE RD.
INTERIM SHELTER PROJECT
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
OVERFLOW PARKING
Church of Jesus Christ
of Latter-Day Saints
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e
ESTACIONAMIENTO ADICIONAL
350 MERRYDALE RD.
INTERIM SHELTER PROJECT
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
OVERFLOW PARKING
Church of Jesus Christ
of Latter-Day Saints
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e
ESTACIONAMIENTO ADICIONAL
350 MERRYDALE RD.
INTERIM SHELTER PROJECT
PROYECTO DE REFUGIO PROVISIONAL EN 350
MERRYDALE RD.
SHARE YOUR THOUGHTS
COMPARTA SUS IDEAS
350 MERRYDALE RD. INTERIM SHELTER PROJECT
PROYECTO DE REFUGIO PROVISIONAL EN 350 MERRYDALE RD.
For f u t u r e upd a t e s , v i s it Cit yof S a nRa f a e l .or g / m e rr y d a l e Pa r a f u t u r a s a c t u a l i z a c i o n e s , v i s it e Cit y o f S a nRa f a e l . o r g /me rr y d a l e Interim Bedrooms
Note: The ADA complaint rooms are 85 sq feet each