____________________________________________________________________________________
FOR CITY CLERK ONLY
Council Meeting: _______________________
Disposition: ___________________________
Agenda Item No: 4.a
Meeting Date: March 16, 2026
SAN RAFAEL CITY COUNCIL AGENDA REPORT
Department: City Manager
Prepared by:
Daniel Cooperman, Community Svcs. Div. Dir.
Nguyen Pham, Senior Management Analyst II
City Manager Approval: ______________
TOPIC: ENCAMPMENT RESOLUTION FUND ROUND 3 GRANT AND 350 MERRYDALE
INTERIM SHELTER PROJECT UPDATE
SUBJECT: ENCAMPMENT RESOLUTION FUND ROUND 3 GRANT AND 350 MERRYDALE
INTERIM SHELTER PROJECT UPDATE AND DISCUSSION REGARDING THE PROPOSED OPERATIONAL FRAMEWORK.
RECOMMENDATION: Staff recommends that the City Council receive the project update and provide direction regarding the operational framework for the 350 Merrydale Road Interim Shelter, including the revised Participant Code of Conduct and Good Neighbor Policy.
BACKGROUND:
Homelessness remains a significant challenge across the United States, and in San Rafael. The U.S.
Department of Housing and Urban Development’s 2024 Annual Homelessness Assessment Report (AHAR) found that 771,480 individuals experienced homelessness during the January 2024 Point-inTime count — an 18% increase from 2023 and the largest one-year rise ever recorded. California accounts for 187,084 of those individuals, with 66% unsheltered and chronic homelessness up 74% since 2017. The 2024 Marin County Point-in-Time Count identified 1,090 individuals experiencing homelessness countywide, with 788 unsheltered. San Rafael had 326 individuals experiencing homelessness — 264 unsheltered — representing more than one-third of the County's unsheltered population. Notably, 39% of the County's homeless population cited economic issues as the cause of their homelessness, up from 31% in 2022, and 62% had resided in Marin County prior to becoming homeless.
To address the lack of housing supply and affordable housing in San Rafael, the City has adopted homelessness and housing specific goals, policies, and programs. For example, in June 2025, the San Rafael City Council adopted a Three-Year Strategic Plan for Fiscal Years 2025-2028 that includes Priority Area D: Housing and Homelessness: Facilitate new housing development, assist in ensuring housing stability, support a “Housing First” model, and implement strategies that reduce homelessness.
Furthermore, Strategic Plan Priority Area D includes the following goals and objectives:
• Goal D.1: Collaborate with the County of Marin and other community partners to implement comprehensive strategies that prevent and reduce homelessness.
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ο Objective D.1.1: In collaboration with the County of Marin, explore the implementation of a housing-focused interim shelter program, supported by robust case management services to assist in transitioning unhoused community members into permanent supportive housing, or other permanent housing solutions; and ο Objective D.1.4: Strategically increase and secure additional funding sources by leveraging key partnerships that will support additional programs that reduce homelessness; and
• Goal D.2: Advance the development of new housing across all affordability levels to meet the state’s regional housing needs allocation (RHNA) requirements as outlined in the City’s Housing Element, ensuring diverse, sustainable, and equitable housing opportunities for all residents.
In 2024, the City and County of Marin jointly applied for and received an Encampment Resolution Fund Round 3 grant award of $5,999,241 to support efforts to resolve the Mahon Creek Path Area Encampment. Specifically, the City and County have utilized these funds to establish the Sanctioned Camping Area (SCA) and are planning to use the remaining funds to establish a limited-term interim shelter at 350 Merrydale Road.
Sanctioned Encampment Area (SCA)
The Sanctioned Camping Area (SCA), which began operations in October 2024, has served as a structured alternative to unmanaged encampments in the city. The SCA has several elements that differentiate it from other camping areas. The City's SCA addresses safety and security, through gates, fencing, security guards and fire prevention (e.g., placement of fire extinguishers and regular inspections); living and meeting spaces, through specified tent sizes, temporary and housing/outreach staff storage units, and meeting space canopies; and sanitation, though portable restrooms with handwashing stations, garbage pick-up and designated smoking and pet use areas. In addition, the City's SCA receives housing-based case management and outreach services (via the County of Marin), weekly showers, SAFE Team, and has a code of conduct.
Since the project opened and through December 31, 2025, the SCA has had the following participant outcomes:
• 7 individuals exited to permanent housing;
• 9 individuals exited to alternate shelter, institutional settings, or other destinations; • 49 individuals remained actively engaged in housing search and case management; and • 16 individuals moved out of the encampment setting during the reporting period.
Income stabilization and benefit enrollment outcomes have been similarly strong:
• 35 individuals increased income through employment or public benefits; • 30 individuals maintained income while actively engaged in employment search or benefit acquisition;
• 53 individuals secured public benefits such as Medi-Cal or CalFresh; and • 17 participants sought residential treatment, with 100 percent successfully placed into treatment programs
Beyond quantitative outcomes, the SCA demonstrated several key operational lessons:
• Stabilization in a managed environment increases engagement in housing navigation and service planning.
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• Structured case conferencing between City, County, and nonprofit partners improves coordination and continuity of care.
• Peer support and weekly Town Hall meetings strengthen accountability and communication within interim housing settings.
• Culturally responsive services, including Spanish-language case management, improve trust and equitable access to services
These outcomes demonstrate that structured interim housing settings improve engagement, coordination, and pathway development toward permanent housing. The future 350 Merrydale Road Interim Shelter will build directly upon these lessons while providing private, non-congregate units, enhanced infrastructure, and expanded operational capacity. Upon opening of the Merrydale Interim Shelter in Fall 2026, the City anticipates closing the SCA in stages and restoring Mahon Path to full public use.
350 Merrydale Road Interim Shelter
On November 17, 2025, the City Council declared a shelter crisis pursuant to Government Code Section 8698, approved a grant agreement with the County of Marin, and authorized acquisition of 350 Merrydale Road for development of a limited-term, 65-unit interim shelter, to be followed by a permanent affordable housing development. Following these approvals, the City completed acquisition of the property and initiated consultant engagement, site planning, operational framework development, and community outreach. To support timely project delivery, on February 17, 2026, the City Council approved professional services agreements with Swinerton Management & Consulting and LCA Architects to support project design, permitting, utility coordination, and construction oversight under a Design-BidBuild delivery approach, with City staff retaining overall project oversight and decision-making authority.
This report provides a project update regarding the development of a Program Operational Framework, as well as implementation progress, timelines, and community engagement efforts to date.
ANALYSIS
Proposed Operational Framework
The Interim Shelter model builds upon the operational framework and lessons learned from the City’s Sanctioned Camping Area (SCA) program. While the SCA has served as a structured alternative to unmanaged encampments, it operates as a temporary, outdoor setting where participants reside in tents along the Mahon Creek Path. The 350 Merrydale Road Interim Shelter represents the next step in the City’s response strategy by transitioning individuals into a more stable, non-congregate environment designed to support housing navigation and improved health and safety outcomes with participants residing in private, lockable cabins.
The Interim Shelter operations will build upon the programmatic structure established through the City’s Sanctioned Camping Area (SCA), incorporating key lessons learned to strengthen staffing, oversight, and program performance. Similar to the SCA, the Interim Shelter will operate under a formal agreement between the City and a qualified service provider responsible for day-to-day operations, participant engagement, and on-site service coordination. Core staffing components—such as a program manager, case management staff, and trained support personnel—will be maintained, with enhanced on-site coverage tailored to the increased scale, indoor setting, and service expectations of the Interim Shelter model. Based on SCA experience, particular emphasis will be placed on consistent staffing presence, clear supervisory structure, and defined roles related to safety, conflict resolution, and participant accountability.
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City oversight at 350 Merrydale will mirror and expand upon the framework used at the SCA. Lessons learned from SCA operations—including the importance of a clear code of conduct, graduated enforcement protocols, neighborhood communication channels, and data tracking—are directly informing program design at the Interim Shelter.
In addition, operational practices refined at the SCA—such as structured participant agreements, consistent documentation of incidents, regular interdepartmental coordination meetings, and clear escalation pathways for program violations—will carry forward to ensure program stability and accountability. The Interim Shelter model allows the City to apply these insights in a facility-based setting that provides greater structure, improved health and sanitation conditions, and continued access to supportive services. Collectively, this approach ensures continuity with proven elements of the SCA while thoughtfully adapting operations to meet the scale, complexity, and community expectations associated with the 350 Merrydale Interim Shelter.
The Proposed Operational Framework consists of (1) a Unified Good Neighbor Policy and Participant Code of Conduct, (2) additional safety and accountability measures, and (3) consistency with Low-Barrier Navigation Center and Housing First Framework principles.
Unified Good Neighbor Policy and Participant Code of Conduct A Good Neighbor Policy and Code of Conduct are foundational operational documents that establish clear expectations for program participants, staff, and, where applicable, visitors at City-supported shelter and temporary housing programs. These policies are designed to promote safety, accountability, and respectful engagement both within the program and in the surrounding neighborhood.
A Good Neighbor Policy outlines expectations for how program participants interact with the surrounding community. It addresses issues such as loitering, noise, litter, trespassing, and respectful conduct toward neighbors and local businesses. The purpose of the policy is to minimize neighborhood impacts, foster positive relationships, and reinforce that participation in a City-supported program carries shared responsibility for maintaining community standards.
A Code of Conduct governs behavior within the program site itself. It establishes rules related to safety, prohibited items (e.g., weapons), violence or threats, substance use, quiet hours, guest policies, cleanliness standards, and compliance with staff direction. The Code of Conduct also defines enforcement procedures, including graduated interventions, documentation requirements, and circumstances that may result in suspension or dismissal from the program. Clear standards ensure fairness and consistency in enforcement while prioritizing participant and staff safety.
Together, the Good Neighbor Policy and Code of Conduct help balance compassion with accountability.
They are essential tools for maintaining program integrity, protecting public trust, and ensuring that Citysupported shelter programs operate in a manner consistent with community standards and City Council policy direction.
Over the last four months, staff have been working with the County of Marin, Marin County Lived Experience Advisory Board, and the neighboring community to develop a unified Participant Code of Conduct and Good Neighbor Policy (GNP/COC) (Attachment 1). The document has evolved through multiple rounds of community engagement and formal review by the Homelessness Subcommittee.
The unified format reflects community feedback requesting a single, consolidated document rather than separate policies. The document is intentionally structured in three integrated parts:
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- Part I – Program Participant Code of Conduct
- Part II – Good Neighbor Policy, and
- Part III – A Unified Accountability and Response Framework, which applies to violations of either part of the document.
This structure aims to provide clarity, consistency, and transparency in both operations and enforcement.
Following a series of community meetings and the February 19, 2026, Homelessness Subcommittee meeting, staff incorporated several refinements to strengthen clarity, objectivity, and alignment with Housing First principles. Primary concerns included:
• Policy Enforcement: Earlier draft versions included separate four- and five-step enforcement processes depending on the type of infraction. In response to community feedback requesting a clearer and more consistent model, staff adopted a unified three-step graduated accountability framework for minor infractions, while preserving immediate safety intervention authority for major infractions.
• Terminology and Alignment with Existing Regulations: The revised document includes a definitions section and refines language that could be interpreted subjectively. Terms such as “aggressive behavior” are now described in relation to observable conduct posing a safety concern. Expectations are tied to measurable standards wherever feasible. Quiet hours are explicitly aligned with Chapter 8.13 of the San Rafael Municipal Code, including reference to objective decibel standards, to reduce ambiguity.
• Substance Use: As a low-barrier facility, the Interim Shelter does not require sobriety, treatment participation, income verification, or program completion as a condition of entry. However, possession, distribution, or use of substances that create a safety risk, violate applicable law, or disrupt shelter operations may be addressed through the Accountability Framework. This approach maintains alignment with Welfare and Institutions Code Section 8255 while establishing conduct standards necessary to maintain operational stability and safety. • Policy Applicability: The revised document clarifies that expectations apply not only onsite but also when conduct in surrounding areas is attributable to an identifiable participant and creates specific impacts, such as obstructing public access, interfering with transit operations, or disrupting adjacent properties. This revision shifts language from broad restrictions to behaviorbased standards tied to observable impacts.
Following the Subcommittee meeting, staff further refined the Participant Code of Conduct and Good Neighbor Policy to incorporate the feedback received. Revisions included clarification of terminology, refinement of language that could be interpreted subjectively, alignment of noise provisions with Municipal Code standards, and the addition of a definitions section identifying key terms used throughout the document. The revised unified Good Neighbor Policy and Code of Conduct, including the definitions section, is attached to this staff report for City Council review and discussion, with most recent changes included in green font.
Safety and Accountability Measures
In addition to policy refinements, the operational framework incorporates enhanced safety and response measures, including:
• A “Who Do I Call?” guide providing clear 24/7 contact and response protocols; • An on-site Fire Department Emergency Medical Technician (EMT) team based at 350 Merrydale to support incident response at the program as well as throughout the community; SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 6
• A dedicated police workspace to enhance coordination between program staff and SRPD’s Special Operations Unit who regularly works with the City’s unhoused community; • Regular site and neighborhood walks by site operators to ensure oversight and enforcement of the Good Neighbor Policy; and
• Launch of a SeeClickFix online reporting tool for non-emergency concerns related to the Interim Shelter and homelessness-related issues.
These elements are intended to ensure clear communication, timely response, and accountability for both program participants and the surrounding community.
Consistency with Low-Barrier Navigation Center and Housing First Framework Consistent with the City Council's November 17, 2025 authorization, the 350 Merrydale Road Interim Shelter is designed to operate as a "low-barrier navigation center" aligned with the Housing First framework reflected in Welfare and Institutions Code Section 8255. This model prioritizes immediate access to shelter and housing stabilization without imposing prerequisites for admission. Individuals are not required to be sober, participate in treatment, demonstrate income, or have completed any prior service programming — meaning they need not have finished counseling, job training, or similar structured programs before being admitted. Participation in supportive services remains voluntary, and access to shelter is not conditioned on financial situation, criminal record, or treatment compliance.
The Interim Shelter program will operate under a harm reduction framework grounded in evidence-based practices commonly used in shelter and supportive housing settings nationwide. Harm reduction is a practical, person-centered approach that recognizes the complex health and behavioral challenges often experienced by individuals exiting homelessness. Rather than requiring immediate abstinence as a condition of participation, harm reduction strategies focus on reducing risks, improving safety, increasing engagement in services, and supporting incremental progress toward stability and permanent housing.
This approach is widely recognized as an effective model for increasing program retention, reducing returns to unsheltered homelessness, and improving long-term housing outcomes.
Under this framework, participation in the Interim Shelter is contingent upon compliance with the program’s Unified Code of Conduct and Good Neighbor Policy. This consolidated document establishes clear behavioral standards both within the shelter and in the surrounding neighborhood. The Unified Code of Conduct addresses on-site expectations, including zero tolerance for violence, threats, harassment that creates a safety risk, possession or use of weapons, and criminal activity. It also outlines policies related to substance use, prohibited items, quiet hours, cleanliness, guest access, compliance with staff direction, and engagement in case management services. Enforcement procedures are clearly defined and include documentation requirements, progressive interventions, and, when necessary, suspension or dismissal for serious or repeated violations.
The Good Neighbor Policy component governs participant conduct in the surrounding community. It addresses loitering, litter, trespassing, public disturbances, noise, and respectful engagement with nearby residents and businesses. The policy reinforces that participation in the program carries a shared responsibility to maintain community standards and minimize neighborhood impacts.
The harm reduction framework does not equate to an absence of rules. Rather, it pairs clearly articulated expectations with structured, graduated responses that prioritize safety, accountability, and continued engagement whenever possible. Evidence-based practices embedded in the program design include trauma-informed care, housing-focused case management, consistent documentation of incidents, coordinated care planning, and data-driven performance monitoring. Together, these components create SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 7
a structured, service-oriented environment that promotes stability, protects public safety, and advances the City’s objective of transitioning participants to permanent housing as efficiently as possible.
This approach maintains full alignment with best practices and the housing first requirements outlined in the ERF3 grant and the low barrier navigation center model.
Conclusion and Next Steps
Staff is seeking feedback on the proposed operational framework outlined in this report and in Attachment
1. After this, staff will finalize these administrative policy documents and share them with the selected site operator.
The project schedule anticipates the completion of design and construction documents by early Spring 2026, with the construction bidding for site work and installation scheduled to occur shortly thereafter.
City Council award of the construction contract is anticipated for the July 20, 2026, City Council meeting.
In parallel with these activities, staff will finalize the shelter operator agreement, complete staffing and emergency response coordination protocols, and formalize participant intake and transition procedures The Interim Shelter is anticipated to open in phases in Fall 2026, at which time the SCA will be closed in and Mahon Path returned to public use.
Staff will also continue pursuing state, federal, and philanthropic funding sources to address the approximately $4 million needed to sustain operations beyond June 2027. A discussion on the planned approach to fundraising is tentatively scheduled for the April 16, 2026, Homelessness Subcommittee meeting.
COMMUNITY OUTREACH:
Community engagement efforts began with an October 2025 webinar, a December 2025 community meeting, a January 2026 Town Hall, and a January 26, 2026, neighborhood walkabout, in addition to ongoing email correspondence and direct outreach, meetings, and phone calls with adjacent residents and businesses. These meetings generated feedback focused on clarity, safety standards, enforcement consistency, off-site expectations, and reporting mechanisms.
In addition to neighborhood engagement, staff conducted listening sessions with participants at the Sanctioned Camping Area to gather feedback regarding transition opportunities to the Interim Shelter and operational expectations. Input from both community members and program participants informed revisions to the proposed site plan, unified Participant Code of Conduct and Good Neighbor Policy, including clarification of off-site expectations, consolidation of enforcement processes, and development of clear reporting pathways.
Community engagement will continue throughout project implementation. Prior to program opening, the City will provide updated operational materials, maintain public reporting tools, and continue coordination with neighborhood stakeholders to support a successful transition to Fall 2026 operations.
FISCAL IMPACT:
The total estimated cost for 350 Merrydale Interim Shelter project, including property acquisition and Year 1 operations is approximately $10.5 million. The project is supported through multiple funding sources.
The City and County jointly received a $5,999,242 Encampment Resolution Fund Round 3 (ERF-3) grant from the State of California, primarily to address the Mahon Creek Path encampment and establish the Sanctioned Camping Area (SCA). As of February 20, 2026, the City’s portion of the ERF-3 allocation is approximately $3.6 million, of which $1.5 million has been expended, and $1.1 million has been SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 8
encumbered for SCA operations and 350 Merrydale Interim Shelter project-related consultant contracts, including Swinerton Management & Consulting and LCA Architects. The County administers the remaining ERF-3 funds for case management and supportive services. Any remaining ERF-3 funds may be used to support transition activities associated with the 350 Merrydale interim shelter.
The County of Marin has also provided an $8 million grant to the City for the 350 Merrydale Interim Shelter project. Of this amount $7.0 million supported property acquisition, with the remaining $1 million to be provided once the City places the order for the procurement of shelter cabins. The remaining costs beyond the County grant will depend on the timing of shelter opening, final operating costs, and the amount of ERF-3 funding remaining, net of ERF-3 funds required to support the Sanctioned Camping Area prior to the shelter opening. The County has indicated it will match the City’s contributions toward interim shelter operations on a dollar-for-dollar basis through June 2027. Continued operation beyond June 2027 will require additional public or private funding, and staff will continue pursuing grant and fundraising opportunities to support operations through June 30, 2029.
OPTIONS:
The City Council has the following options to consider on this matter:
1. Receive the implementation update and provide direction regarding the operational framework for the 350 Merrydale Road Interim Shelter, including the revised unified Participant Code of Conduct and Good Neighbor Policy.
2. Direct staff to make specific modifications to the operational framework or policy language and return to the City Council with revised documents for further consideration.
3. Receive the report and provide no additional direction.
RECOMMENDED ACTION:
Staff recommends that the City Council receive the project update and provide direction regarding the operational framework for the 350 Merrydale Road Interim Shelter, including the revised Participant Code of Conduct and Good Neighbor Policy.
ATTACHMENTS:
1. Good Neighbor Policy and Code of Conduct
350 Merrydale Road Interim Shelter:
Participant Code of Conduct and
Good Neighbor Policy
Introduction
The 350 Merrydale Road Interim Shelter provides interim housing, onsite services, and supportive programming in a structured and managed environment. The site is staffed 24 hours a day, seven days a week. The Interim Shelter Program is intended to support participants while also ensuring safety, accountability, and respectful integration with the surrounding neighborhood.
This document establishes the expectations, responsibilities, and accountability framework for participation in the Interim Shelter Program. It applies to all program participants and describes how the program operates both within the shelter site and in relation to the surrounding community.
To provide clarity and transparency, this document is organized into two distinct but connected parts:
Part I: Program Participant Code of Conduct
Governs participant behavior, safety, and operations within the shelter site and in connection with shelter-related activities.
Part II: Good Neighbor Policy
Establishes expectations for how program participants, staff, and the shelter operator interact with the surrounding neighborhood and how the City of San Rafael and County of Marin engage with community members.
COMPLIANCE WITH BOTH PARTS IS A CONDITION OF PARTICIPATION IN THE INTERIM SHELTER PROGRAM.
Violations of the Program Participant Code of Conduct or the Good Neighbor Policy are addressed through the unified framework described in this document. This approach is designed to promote consistent, fair handling of expectations related to both on-site conduct and neighborhood impacts, with appropriate due process.
Day-to-day implementation and monitoring of participant expectations is carried out by the shelter operator. City staff provide oversight and coordination, including review of reported concerns and involvement when issues require escalation or interagency response. 350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
Part I - Program Participant Code of Conduct
Purpose: The Program Participant Code of Conduct establishes clear expectations to maintain safety, dignity, and respect within the shelter site and surrounding environment connected to shelter operations.
1. Core Expectations
All participants are expected to:
• Treat fellow program participants, staff, service and site providers, neighbors, and members of the public with respect and dignity.
• Follow directions from program staff / Site Operator related to safety, program operations, and site management.
• Conduct themselves in a manner that does not disrupt the safety, stability, or functioning of the shelter community.
2. Safety, Violence, and Weapons
The following behaviors pose serious safety concerns and will result in immediate safety intervention and potential program exit:
• Violence, attempted violence, or threats of violence toward any person. • Harassment, intimidation, or aggressive behavior that creates a safety risk. • Possession, use, or display of weapons of any kind.
• Criminal activity occurring on the Interim Shelter property or in areas directly adjacent to the site that is attributable to an identifiable individual. Law enforcement may be contacted as appropriate.
3. Assigned Units and Residency Rules
Each participant is assigned a specific interim shelter unit. • Units may not be shared, transferred, or occupied by anyone not approved to participate in the program.
• Participants may not maintain tents or encampments in San Rafael while enrolled in the Interim Shelter Program.
• Personal belongings must be stored inside the assigned unit or designated storage areas only.
• Items stored outside these permitted areas may be removed 48 hours after the first notice.
4. Entry, Exit, and Site Access Protocols
• Participants must follow site check-in and check-out procedures. • No public drop-in access is permitted.
350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
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• Visitors are allowed only with prior site operator staff approval, within designed hours, and must follow all program rules.
• Participants may not engage in conduct outside the Interim Shelter property, including along the SMART pathway or in neighboring residential or commercial areas, that obstructs public access, creates safety concerns, interferes with transit operations, or disrupts the reasonable use of adjacent properties.
5. Cleanliness and Property Care
Participants are responsible for:
• Keeping their assigned unit clean, orderly, and sanitary. • Respecting shared spaces and common areas.
• Properly disposing of trash and personal waste.
• Damage to property or repeated failure to maintain basic cleanliness may result in corrective action.
6. Quiet Hours
Quiet hours are in effect between 10:00 PM and 7:00 AM. During quiet hours:
• Noise must be kept to a minimum.
• Music, phone use, and conversations must not disturb others • Noise levels during quiet hours must comply with the City of San Rafael Municipal Code Chapter 8.13. “Noise,” including the nighttime residential limits in Table 8.13‑1 (approximately 50 dBA for intermittent sounds and 40 dBA for continuous sounds at nearby residential property lines). For reference, 50 dBA is roughly comparable to the sound level of a quiet conversation or a quiet office or home environment.
7. Fire Safety and Prohibited Items
For safety reasons, the following are not permitted:
• Open flames or candles.
• Smoking outside designated areas.
• Gasoline, propane, butane, torches, or flammable chemicals. • Unauthorized heaters, generators, or cooking equipment.
8. Smoking, Alcohol, and Substances
• Smoking is permitted only in designated outdoor areas. • The Interim Shelter does not require sobriety as a condition of participation. However, possession, distribution, or use of substances that create a safety risk, violate applicable law, or disrupt shelter operations will be addressed through the Accountability Framework.
• On-site and off-site supportive services, including counseling and referrals, are available to participants who request assistance.
350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
9. Pets and Service Animals
• Approved pets must remain under the owner’s control at all times. • Pets must be leashed outside the unit, and pet waste must be cleaned up and properly disposed of to maintain site cleanliness.
• Animals that exhibit behavior posing a safety concern, such as biting, attempting to bite, or repeated threatening behavior toward people or other animals, may be evaluated for continued eligibility to remain onsite.
• Participants must follow leash and control rules both on-site and when walking pets offsite.
10. Health and Wellness Requirements
Participants may be required to:
• Participate in health or wellness screenings.
• Follow public health guidance during outbreaks or emergencies.
Refusal to comply may affect continued participation.
11. Relationship to the Good Neighbor Policy
In addition to the expectations set forth in this Program Participant Code of Conduct, participants are required to comply with the Good Neighbor Policy contained in Part II of this document.
Compliance with both Part I and Part II is a condition of participation in the Interim Shelter Program. Violations of either may result in corrective action, up to and including removal from the program, consistent with the Program Accountability and Response Framework described later in this document.
Part II – Good Neighbor Policy
1. Purpose, Intent and Goals
The City of San Rafael and County of Marin are committed to ensuring that the Interim Shelter at 350 Merrydale Road operates safely, respectfully, and in a manner that positively integrates with the surrounding neighborhood.
This Good Neighbor Policy establishes shared expectations for program participants, staff, the shelter operator, and community members. It focuses on how the Interim Shelter Program interacts with the surrounding community and how concerns are addressed in a transparent, coordinated, and accountable manner.
The goals of the Good Neighbor Policy are to:
350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
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1. Maintain peaceful, safe, and clean neighborhoods for both program participants and surrounding residents and businesses, and address any safety concerns related to the operation of the Interim Shelter in coordination with appropriate public safety partners.
2. Facilitate communication among community partners, including the City of San Rafael, County of Marin Health and Human Services, transit agencies, and other service providers.
3. Maintain clear, accessible points of contact and resolution for addressing community concerns or disputes.
4. Foster mutual respect for community members and protection of public and private property.
5. Encourage active participation of shelter operators in sustaining the neighborhood’s cleanliness, safety, and vitality.
6. Maintain compliance with applicable property maintenance standards that preserve community character and quality of life.
7. Provide accountability for criminal or disruptive behavior, including cooperation with law enforcement when necessary.
8. Maintain accessible, publicized contact information—available 24/7—for community inquiries or concerns.
9. Convene periodic meetings with community partners, including nearby residents and businesses, to review operations, share updates, and address emerging issues.
10. Notify neighbors of significant program or facility changes in advance and seek community input where appropriate.
11. Document and review concerns or complaints to provide timely and effective follow-up and corrective action.
2. Guiding Values
The Good Neighbor Policy is guided by the following values:
• Responsiveness: Maintain open communication with neighbors and adjust operations based on feedback.
• Collaboration: Partner with residents, community organizations, and public agencies to foster shared understanding.
• Accountability: Measure and report outcomes such as housing placements and reductions in unsheltered homelessness and hold the County of Marin, City of San Rafael and its service providers accountable to the community. • Coordination: Align program operations with Marin County’s Coordinated Entry System, outreach teams, and public safety partners. Services offered at the site are reserved exclusively for participants in the Interim Shelter Program.
3. Safety and Security Practices
To support neighborhood safety and program accountability:
1. Site operator staff conduct regular site walks and neighborhood walks to monitor conditions, maintain cleanliness, and identify concerns.
2. Lighting and security systems are maintained to support visibility and promote safety. 350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
3. Contracted staff members follow their agency’s standard emergency protocols, including immediate contact with Police, Fire, or SAFE when necessary.
4. The shelter complies with health and safety requirements established by the City and County, including fire safety and public health standards.
5. Concerns raised by residents, neighbors, or community partners are reviewed and addressed in a timely and appropriate manner.
6. Safety and security practices are implemented by the shelter operator as part of day-today operations. City staff work closely with the operator to support consistent application of safety protocols, including coordination, review of reported concerns, and involvement when issues require escalation or interagency response.
7. The City and shelter operator are committed to ensuring that program participants are treated with dignity and respect. Harassment, intimidation, or targeting of program participants by any individual will not be tolerated. Concerns related to participant safety will be reviewed and addressed in coordination with appropriate public safety or community partners, consistent with applicable law.
4. Community Engagement and Complaint Resolution Practices A designated City contact (email and phone) is available during business hours to address neighborhood concerns.
i. Email: [email protected]. This email is monitored by Community Services Staff during normal business hours.
ii. Phone: 415-256-5565 (Daniel Cooperman, Community Services Division Director Direct Line)
2. A 24-hour contact number is maintained for urgent matters. Outside of normal business hours, calls are directed to SAFE or law enforcement as appropriate. All complaints are documented, investigated, and resolved with timely follow-up, consistent with confidentiality requirements.
a. SRPD Non-Emergency Line: 415-485-3000.
b. In case of emergency call 9-1-1.
3. The City maintains an updated webpage with program information, performance data, and meeting schedules.
4. Periodic community meetings will be held to review neighborhood concerns, share updates and address emerging issues.
5. The City and County encourage coordination with neighborhood watch programs and community associations to enhance safety and communication.
6. The City maintains a Community Contact & Response Guide (“Who Do I Call?”) outlining reporting pathways and appropriate points of contact.
7. The City will also utilize the SeeClickFix reporting tool to allow community members to submit non-emergency concerns such as cleanliness or maintenance issues. The tool is expected to be available by mid-March 2026.
350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
Accountability and Response Framework
Parts I and II of this document establish expectations for participation in the Interim Shelter Program and for interaction with the surrounding neighborhood. When violations of these expectations occur, they are addressed through a single, unified response framework. This framework applies to all violations of the Program Participant Code of Conduct and the Good Neighbor Policy and is designed to promote safety, accountability, consistency, and due process.
Violations of the Program Participant Code of Conduct (Part I) or the Good Neighbor Policy (Part II) are addressed through the response framework described below. The nature, severity, and frequency of the behavior are considered when determining the appropriate response.
Day-to-day implementation and monitoring of participant expectations is carried out by the shelter operator. City staff provide oversight and coordination, including review of reported concerns, consultation with the operator and County partners, and involvement when issues require escalation or interagency response.
All accountability actions will be documented.
Minor Infractions
Minor infractions are behaviors that do not pose an immediate safety risk but disrupt shelter operations or negatively impact the surrounding community. Examples may include noise disturbances, disrespectful communication, failure to follow site rules, or other low-level behaviors.
Minor infractions are addressed through a progressive response, which includes:
Step 1: Verbal Warning
• Site Operator discusses the behavior with the participant. • Expectations under the Code of Conduct and Good Neighbor Policy are reviewed. • The participant is given an opportunity to share their perspective.
Step 2: Written Warning and Corrective Action Plan
• If behavior continues, the Site Operator issues a written warning. • A Corrective Action Plan may be implemented, which can include increased check-ins with Site Operator, City staff, security, or case managers. • The goal is behavior change and continued participation in the program.
Step 3: Removal from the Program
• If non-compliance persists despite corrective efforts, the participant may be exited from the program. When feasible, Site Operator staff will provide notice and coordinate transition support with service partners.
350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
Major Infractions
Major infractions are behaviors that pose a safety risk or involve serious violations, including but not limited to violence or threats of violence, possession or use of weapons, serious criminal activity, destruction of property, harassment, or behavior creating an immediate safety concern.
Major infractions result in immediate action, including:
Step 1: Immediate Safety Intervention
• The Site Operator takes appropriate and timely safety measures to protect participants, staff, and the surrounding community.
• Security or law enforcement may be contacted when appropriate. • The participant may be temporarily separated or placed on temporary suspension if a cooling-off period is necessary.
• When feasible, referrals to short-term services, including medical or behavioral health support, may be provided.
Step 2: Incident Review and Determination
• The Site Operator documents the incident.
• Shelter leadership, in coordination with City staff, reviews the incident as soon as practicable.
• A determination is made regarding suspension, conditional return, or program exit.
Step 3: Program Exit (If Warranted)
• For serious safety-related incidents, a participant may be exited from the program without prior warnings.
• When appropriate and safe, Site Operator staff will provide information about alternative service connections.
Re-Entry Consideration
In limited circumstances and at the discretion of program leadership, a former participant may request future consideration for re-entry. Decisions are based on demonstrated behavior change, engagement with services, and risk assessment.
Throughout the process, the Site Operator works with participants to address concerns, support positive behavior change, and encourage continued participation in the program. Exiting participants to unsheltered homelessness is not the goal of this program. In most cases where a program exit is necessary, the Site Operator will make reasonable efforts to coordinate a warm handoff to appropriate service providers or work with City and County partners to identify alternative shelter or placement options, based on availability and individual circumstances. __________________________________________________________________________________________ 350 Merrydale Road Interim Shelter
Participant Code of Conduct and Good Neighbor Policy
Rev. 02/2026
Acknowledgment and Agreement
By signing below, I acknowledge that:
I have received and reviewed the Interim Shelter Program Participant Code of Conduct and Good Neighbor Policy for the 350 Merrydale Road Interim Shelter.
The expectations and requirements set forth in Part I (Program Participant Code of Conduct) and Part II (Good Neighbor Policy) have been explained to me.
I understand that compliance with both parts of this document is required to remain in the Interim Shelter Program.
I understand that violations of the Code of Conduct or the Good Neighbor Policy may result in corrective action, up to and including removal from the Interim Shelter Program, consistent with the Program Accountability and Response Framework described in this document.
Participant Name (Printed): ______________________________________ Signature: ______________________________________
Date: ______________________________________