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On track Apr 27, 2026
Basic Life Support 2025/2026
Task progress
33%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.1.1 Develop strategies to ensure public safety response times and services can meet the needs of future development and increased…
Department
Fire Department
Fiscal Year
FY2025/2026
Basic Life Support 2025/2026 - Apr 27
Summary
Hired 6 employees and placed Ambulance 51 into service on 1/2/2026. BLS unit provided 23 transports in first month.
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Next steps
Will continue to analyze effectiveness of PLS Pilot at the 3 and 6 month milestone ----------------------------------------
Complete May 20, 2026
Implement Data-driven Deployment Models
Task progress
100%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.1.2 Implement data-driven deployment
models to enhance emergency medical services and improve Fire Department response… Department
Fire Department
Fiscal Year
FY2025/2026
Implement Data-driven Deployment Models - May 20
Summary
We have reviewed the materials furnished by ESCI. We plan to utilize it in forward planning based on the projected high density development and predicted call volume increase anticipated based on new mid and high rise structures in the community. ----------------------------------------
Next steps
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On track May 22, 2026
Implement Enhanced Wildfire Risk Mitigation
Task progress
75%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.1.3 Implement an enhanced fire code compliance program, emphasizing education before enforcement.
Department
Fire Department
Fiscal Year
FY2025/2026; FY2026/2027
Implement Enhanced Wildfire Risk Mitigation - May 22
Summary
The ember resistant vent replacement program has launched with success and high levels of interest compared to the Grant program. New BBQ safety areas and wind protected BBQs have been installed at City parks and educational signage is developed. ----------------------------------------
Next steps
Continue to expand the Vent replacement program and consider other direct replacement programs. Launch developed engagement campaigns for low engagement parcels. ----------------------------------------
On track May 3, 2026
PAAC Community Involvement Strategies
Task progress
80%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.1.4 Identify and implement strategies to foster more community involvement to increase trust between law enforcement and the com…
Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
Police Advisory & Accountability Committee Project Delivers Four Major Milestones Summary
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Summary
The project has made significant progress with four major milestones completed during FY 25-26.
Key accomplishments include:
• ✓ Assess effectiveness of the Police Advisory & Accountability Committee - The 2025 Annual Report was approved by the PAAC at their January 21, 2026, meeting. • ✓ Present Annual Report to City Council - Approved at the March 2, 2026, City Council meeting.
• ✓ Facilitate a Police Advisory & Accountability Committee Workshop - Workshop held on January 10, 2026.
• ✓ Redevelop Police Department Training Plan - Completed ----------------------------------------
Next steps
During FY 26-27, the primary focus will be on community engagement to strengthen public participation in accountability processes.
Key upcoming milestone:
• Conduct Community Outreach to Increase Participation at Police Advisory & Accountability Committee Meetings - Due June 30, 2027, currently in progress to increase
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community representation in public meetings
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See Details
On track May 18, 2026
Reduce Priority Emergency Response Times
Task progress
50%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.2.1 Reduce emergency response times of
Priority 1 police calls.
Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
Reduce Priority Emergency Response Times - May 18
Summary
• Implemented first 2 drones
• Re-assigned FTE police officer
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Next steps
• Call type analysis and day/time occurrence of calls requires more analysis • Further analysis is in progress on evaluating differential Police response. ----------------------------------------
Complete May 18, 2026
Identify Funding for SAFE Program
Task progress
100%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.2.2 Identify funding to ensure sustainability
and expansion of the Specialized Assistance for
Everyone (SAFE) program.
Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
Identify Funding for SAFE Program - May 18
Summary
• Grant funding has been approved and will fund training for officers, SAFE Team, and partial SAFE Team Funding (CIT)
• We are currently in the process of submitting monthly reimbursement requests through the state. The funding is good through FY’26 -‘27. • Funding is currently unavailable for long-term funding ----------------------------------------
Next steps
1. SAFE Team work continues daily and they are consistently handling 8.5% of overall call volume on Calls For Service.
2. SAFE Team and corresponding annual funding is a part of our operations.
3. SRPD will continue to assess options for securing additional funding that will allow us to expand the SAFE program.
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See Details
Complete May 18, 2026
CPTED - Crime Prevention Through Environmental Design
Task progress
100%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.2.3 Integrate safety and crime prevention
through environmental design (CPTED) elements in all infrastructure development and… Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
CPTED - Crime Prevention Through Environmental Design - May 18 Summary
• CPTED Reviews have been completed for various city projects and continue/ongoing. ----------------------------------------
Next steps
• SRPD is proactively assessing Capital Improvement Projects as part of regular operations to evaluate public safety impacts ----------------------------------------
On track May 19, 2026
Conduct Driving Education and Enforcement
Task progress
87%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.2.4 Reduce dangerous driving behavior and
the number of collisions resulting in injury through education and enforcement efforts.
Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
Conduct Driving Education and Enforcement - May 19
Summary
• Department staffing reallocated/increased staffing to traffic unit. • Grant for 2026-2027 submitted. Next update likely in September/October • 2025-2026 grant implemented. Grant objectives continue until October. On-track, confident this will be "complete" in October.
• Traffic safety classes are scheduled and will be ongoing • Phase 1 of Implementing New Speed Limit Law (AB43) is complete and we are collaborating with DPW on the next phase • Reimplemented Joint Enforcement Operations with Novato, Central Marin - work is ongoing
• Coordinating traffic calming location review in cross-departmental meetings. Regular and ongoing collaboration, including Traffic Team Committee Meetings ----------------------------------------
Next steps
• Work is continuing as part of regular operations
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On track May 18, 2026
Drone as First Responder
Task progress
50%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.2.5 Assess and utilize technology solutions
to improve public safety systems and response
times.
Department
Police Department
Fiscal Year
FY2025/2026; FY2026/2027
Drone as First Responder - May 18
Summary
• SRPD implemented 2 drones as first providers significantly reducing response times ----------------------------------------
Next steps
• We will be implementing 2 additional drones by end of calendar year 2026. ----------------------------------------
On track Apr 27, 2026
Carnegie Re-Use Planning
Task progress
33%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.3.4 Initiate a public planning process related to the preservation of the historic Carnegie Library for ongoing civic, community, or com…
Department
Library and Recreation
Fiscal Year
FY2026/2027
Carnegie Re-Use Planning - Apr 27
Summary
Schedule Update: Project is on schedule to start by December 2026, as required by Measure P.
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Next steps
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On track Apr 14, 2026
Pickleweed Branch Renovation
Task progress
79%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.4.1 Complete the Pickleweed Library and
Pickleweed Preschool renovation.
Department
Library and Recreation
Fiscal Year
FY2025/2026; FY2026/2027
Pickleweed Branch Renovation - Apr 14
Summary
On track for completing construction in July, current timeline risk is furniture lead times, which are TBD.
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Next steps
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Off track Apr 14, 2026
Pickleweed Preschool Portable Replacement
Task progress
83%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.4.1 Complete the Pickleweed Library and
Pickleweed Preschool renovation.
Department
Library and Recreation
Fiscal Year
FY2025/2026; FY2026/2027
Pickleweed Preschool Portable Replacement - Apr 14
Summary
Due to challenges coming to terms on a direct purchase agreement for the portables, the project timeline has slipped and a Summer 2026 construction schedule is no longer feasible.
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Next steps
Incorporate portable procurement into the construction bid package. Release project for bid in late summer/early fall.
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On track May 13, 2026
Evaluate Enhanced Library and Recreation Programs
Task progress
0%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.5.1 Evaluate library and recreation programs
to identify opportunities for improvements in
service delivery and enhanced program offer…
Department
Library and Recreation
Fiscal Year
FY2026/2027
Evaluate Enhanced Library and Recreation Programs - May 13 Summary
Work starting in FY2026/2027
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On hold May 5, 2026
Evaluate North San Rafael Library Services
Task progress
0%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.5.2 Evaluate Library Services in North San
Rafael.
Department
Library and Recreation
Fiscal Year
FY2026/2027
Evaluate Enhanced Library Services - May 5
Summary
Scheduled to begin FY27 Q3-Q4.
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On track May 26, 2026
Establish Mobile Vending Ordinance
Task progress
83%
Council Priority Area
E: Quality of Life
Goals and Objectives
E.6.1 Revise the Street Food Vending Ordinance and develop an implementation, enforcement, and communications plan.
Department
Community and Economic Development
Fiscal Year
FY2025/2026
Establish Mobile Vending Ordinance - May 26
Summary
San Rafael adopted a comprehensive Mobile Vending Program to balance public health, safety, and local entrepreneurship. It features a three-prong approach: establishing a permitting process with operating rules, strengthening cross-jurisdictional enforcement, and providing support services to help vendors legalize their businesses.
The city has implemented the following measures and guidelines:
• Permit Requirements: Vendors must obtain both a City business license and a Mobile Vending Permit from the Community and Economic Development Department. • Operating Zones: Vending is restricted to commercial and industrial zones. Strict buffers are enforced to prevent vendors from blocking business entrances, transit stops, schools, and farmers' markets.
• Time, Place, and Manner: Operations are restricted to the hours of to
. Vendors must maintain a litter-free area (including grease and byproducts), provide enough sidewalk space for ADA accessibility, and use their own trash containers. • Enforcement Measures: The City collaborates with the Marin County Environmental Health Services and Police Department to conduct compliance sweeps. Penalties for non-compliance include fines (up to
for repeat offenders) and the impounding of food and equipment. • Support and Education: The City has funded community-based organizations to provide bilingual technical assistance to help existing vendors navigate compliance and permitting.
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Priority Area F: High Performing
Government
FY2025/2026 Status Update
Progress on goals and objectives reflects the achievement of project milestones connected to each objective.
Many projects are connected to programs that are ongoing and rolled into City operations. An achievement of 100% in a goal or objective means that all milestones in projects identified to support that goal or objective have been achieved in this year. In some cases, additional projects may be added in subsequent years of this strategic plan to support goals and objectives.
Visit the City of San Rafael website to find more details and a list of all Goals and Objectives in this priority area.
View this chart online on the City’s website.
Work Plan Project Updates
The following pages include updates on specific projects identified to support goals and objectives in this priority area.
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F.1 Establish metrics for data.dr ...
F2 Innovate Oty systems and o ...
F.3 Implement comprehensive ...
F.4 Develop and implement pr ... -
0% 20% 40%
F.1.1 Create annual work: plans for each CrtyCouncil Pri .. .
F.1.2 Enhance the performance management system th .. .
F.1.3 lmp ement a citywide community relationship man .. .
F.2.1 Evaluate, identify, and imp1ement technology solut .. .
F.2.2 Create and lmp1ement a citywide strategic commu .. .
F .2.3 Update the City's website to enhance content, tun .. .
F.2.4 Update and Lmp1ement city-wide records retention .. .
F.2.5 Support and exprore regional partnerships and "nt .. .
F.2.6 Arlafyze and ident ify revisions to the municipal co .. .
F.2.7 Evaluate placing tre City Charter on the ballot tot .. .
F.3.1 Develop a timeline and take steps to renewexistin .. .
F.3.2 Explore strategies and initiatives a·med at increa:si .. .
F 3.3 Identify and secure new revenue sources to addres .. .
F.3.4 Continue to evaluate and update the master fee sc .. .
FA.1 Dedicate resources toward continuous culture buil. ..
FA.2 Develop and implement innovative recruitment an .. .
F.4.3 Develop and implement an enhanced professioRal .. .
F.4.4 Promote holistic employee wellbeing through wor .. .
F.6.4 Evaluate policies and enforcement mechanisms to .. . 0%
60% 80% 100%
progress
20% 40%
Progress
Progress Remaini. ..
56%
60%
progress
80%
e Progress Complet e
Progress Remaining
100%
Priority F: High Performing Government
On track May 11, 2026
Citywide Work Planning
Task progress
83%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.1.1 Create annual work plans for each City
Council Priority Area to track progress and revise as necessary when reprioritization is need… Department
City Manager
Fiscal Year
FY2025/2026; FY2026/2027; FY2027/2028
Citywide Work Planning - May 11
Summary
• Provided mid-year update to Council in March 2026
• Migrated work plan, Goals and Objectives project updates into Asana • Staff have provided updates to FY2025/2026 updates in Asana and added FY2026/2- 027 projects in Strategic Plan portfolio
• Digital has built integrations with PowerBI for public-facing dashboards showing Strategic Plan progress
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Next steps
• Preparing for City Council update
• Continue use of Asana for Strategic Plan updates at next Mid-Year Review. ----------------------------------------
On track May 14, 2026
Performance Management
Task progress
83%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.1.2 Enhance the performance management
system that supports tracking progress towards City Council’s Goals and Objectives.
Department
Digital Service
Fiscal Year
FY2025/2026; FY2026/2027; FY2027/2028
Performance Management - May 14
Summary
• Gathered data for new metrics
• Created new framework for priority area dashboards
• Drafted narratives for new metrics
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Next steps
• Presenting FY2025/2026 performance metrics update to Council in June 2026 ----------------------------------------
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On hold May 14, 2026
Citywide Responsiveness and CRM Discovery
Task progress
10%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.1.3 Implement a citywide community relationship management (CRM) solution to improve tracking and responsiveness to community… Department
City Manager
Fiscal Year
FY2026/2027; FY2027/2028
Citywide Responsiveness and CRM Discovery - May 14
Summary
• This project is on hold until we fill a vacant position in Digital to lead the project • Team is focusing resources on delivering website project ----------------------------------------
Next steps
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On track May 5, 2026
ERP Phase II - HRM/Payroll
Task progress
22%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Finance
Fiscal Year
FY2025/2026; FY2026/2027
ERP Phase II - HRM/Payroll - May 5
Summary
Upcoming Sessions A series of onsite and remote configuration sessions are scheduled through July, covering deduction and benefit master setup, accrual tables, advanced pays and deductions, job class master, position control, and employee master imports. Two small batch parallel testing sessions on June 25 and July 23 are pending confirmation.
Action Items The week of May 4th involves the project team working on work location codes, division and risk codes, and pay type code tables. Heather Rowden from Krisch is actively reviewing and completing pay entries. A larger set of items tied to upcoming configuration sessions are due by May 18 and June 8. Our Tyler PM is coordinating with the conversion team on a payroll transition question related to the switch from semimonthly to biweekly pay. Readyform requirements (logo, address, and signature) are still being reviewed internally.
Key Decisions Pending The team needs to confirm the number of years of historical data for conversion (three years is the most common approach), finalize the stakeholder presentation format and audience, and review whether Time and Attendance should be incorporated. An outstanding project change order extending the HRM timeline to January 2026 has been sent for signature.
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Next steps
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On track May 14, 2026
Fair Political Practices Software
Task progress
75%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
City Clerk
Fiscal Year
FY2026/2027
Fair Political Practices Software - May 14
Summary
• Schedule Update: Project on schedule
• Training in progress
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Next steps
• Campaign filer communication
• Go Live
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On track May 18, 2026
Governance, Risk, Compliance
Task progress
68%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Digital Service
Fiscal Year
FY2025/2026; FY2026/2027
Governance, Risk, Compliance - May 18
Summary
• Assessed the City's cybersecurity posture and evaluated adherence to the National Institute of Standards and Technology (NIST) Cybersecurity Framework across all applicable functions. Established a baseline cybersecurity profile for the City of San Rafael and outlined roadmap for cybersecurity improvements.
• Formalized a suite of 18 Citywide Information Security Policies that establish governance expectations and operational requirements for the protection of City data, systems, and technology assets in partnership with relevant City stakeholders. All policies are grounded in the NIST framework and tailored to reflect the City's organizational structure, workflows, and risk tolerance. • Began coordination with Office of Emergency Services to support Continuity of Operations Plan. • Started inventory of critical IT systems and networks for inventory and business continuity.
• Identified specific critical systems for the development of incident response plans. ----------------------------------------
Next steps
• Working with Xantrion team to develop a formal Cybersecurity Business Continuity Plan that defines strategies and procedures to sustain essential City services and operations during and following a cybersecurity-related disruption. • Develop a Cybersecurity Disaster Recovery Plan (DRP) that documents technical strPage 3 / 17 -
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ategies and procedures for restoring critical IT systems, applications, and data following a cybersecurity incident or significant disruption.
• Develop a Cybersecurity Incident Response Plan that establishes a structured, repeatable framework for detecting, containing, eradicating, and recovering from cybersecurity incidents affecting City systems and data. The plan includes incident classification criteria, escalation procedures, roles and responsibilities, and post-incident review processes.
• Aiming to schedule table-top exercises in FY2026/2027 in coordination with Xantrion and regional Homeland Security representative to test incident response procedures. ----------------------------------------
Complete May 4, 2026
ERP Phase 1a Financials
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Finance
Fiscal Year
FY2025/2026
ERP Phase 1a Financials - May 4
Summary
• City of San Rafael went live with Financial modules on July 1, 2025. • Accounts payable, cashiering, contracting, and other Finance modules have been in production all year
• Reporting module and CUBES launched in Spring 2026
• City Budget module is being used for FY2026/2027 budget ----------------------------------------
Next steps
• City team is preparing to launch ACH payments, and purchasing card module • Phase 2 of ERP: Human Resource Management and Payroll is in configuration and aiming for launch in early 2027
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On track May 5, 2026
OpenGov Software Transition
Task progress
98%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
OpenGov Software Transition - May 5
Summary
OpenGov has been fully implemented for CED Building Permits, Planning Permits, Code Enforcement, Fire Permits, and Public Works permits. After the 2/23 go-live, staff have been "swivel chair" operating in OpenGov and TRAKiT for permits pulled pre-2/23. Staff has diligently worked to update and close out any open permits in TRAKiT.
The project team has been working with Deborah Yacobellis and all impacted stakeholders
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Community and Economic Development
Fiscal Year
FY2025/2026
to identify the best approach for data migration on all closed and current records.
Field staff have been utilizing cell-enabled iPads for on-site inspections.
New IT peripherals have been ordered to help support a modernized CED front desk activities on the 3rd Floor.
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Next steps
• Complete first export of historical TRAKiT data for all closed permits • Migrate over all open permits into OpenGov in advance of the June 30th deadline • While TRAKiT will no longer be supported by CentralSquare (TRAKiT vendor), we will still have access to the software until we physically disable/un-rack the server. ----------------------------------------
On hold May 4, 2026
AI Search and Chat
Task progress
80%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Digital Service
Fiscal Year
FY2025/2026
AI Search and Chat - May 4
Summary
• Conducted vendor analysis and selection with cross-departmental team. • Identified preferred chat vendor.
• Considering alternative solution after learning more about agentic AI solutions packaged with CRM platforms ----------------------------------------
Next steps
• Including AI chat in requirements for CRM solution to allow for more scalable growth of AI chat agents with end-to-end services and integrations with enterprise platforms, email, and phone services.
• Moving this into CRM project
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Complete May 4, 2026
AI Training 2025
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Digital Service
Fiscal Year
FY2025/2026
AI Training 2025 - May 4
Summary
• Adopted AI Policy and conducted initial Citywide training sessions on AI best practices and policy.
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Next steps
• Identifying training opportunities for enterprise AI tools in 2026/2027 ----------------------------------------
On track May 14, 2026
Trusted System (Records Management)
Task progress
52%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
City Clerk
Fiscal Year
FY2025/2026
Trusted System (Records Management) - May 14
Summary
• Project Schedule: Project on schedule
• City Clerk's software implementation/integrations in progress ----------------------------------------
Next steps
• Bring Human Resources into Laserfiche
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Complete May 4, 2026
AI Policy
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.1 Evaluate, identify, and implement technology solutions, including artificial intelligence, which streamline and improve internal… Department
Digital Service
Fiscal Year
FY2025/2026
AI Policy - May 4
Summary
• The City's Artificial Intelligence (AI) Acceptable Use Policy was approved in Fall 2025 by Data Governance Committee.
• AI Policy and list of approved AI vendors/platforms is provided on the employee website
• Digital rolled out the policy with Citywide training
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Next steps
• We are piloting enterprise AI throughout the organization and conducting vendor analysis when Departments request AI- tools
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On track Apr 28, 2026
Citywide Communication San Rafael
Task progress
95%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.2 Create and implement a citywide strategic communications plan that improves public messaging, combats misinformation, enh… Department
City Manager
Fiscal Year
FY2025/2026; FY2026/2027; FY2027/2028
Citywide Communication San Rafael - Apr 27
Summary
We have created a calendar of major proclamations, events, and annual communications.
Additionally, I am tracking incoming communications requests, key policy items, and other content on a centralized comms calendar. The calendar will be used to post regular updates to various comms channels.
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Next steps
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On track May 18, 2026
Develop City style guide
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.2 Create and implement a citywide strategic communications plan that improves public messaging, combats misinformation, enh… Department
City Manager
Fiscal Year
FY2026/2027
Develop City style guide - May 18
Summary
• Scoping style guide improvements for including in FY2026/2027 work plan ----------------------------------------
Next steps
• Work beginning in FY2026/2027
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On track May 19, 2026
Data-Driven Decision Making
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.2 Create and implement a citywide strategic communications plan that improves public messaging, combats misinformation, enh… Department
City Manager
Fiscal Year
FY2026/2027
Data-Driven Decision Making - May 19
Summary
This project is targeted to begin in the fall. Preliminary data collection has begun for social media pages and email newsletters.
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Next steps
Confirming data that will be collected, and scoping the progress. ----------------------------------------
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Complete May 8, 2026
Communications Roadmap
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.2 Create and implement a citywide strategic communications plan that improves public messaging, combats misinformation, enh… Department
City Manager
Fiscal Year
FY2025/2026
Communications Plan Project Complete: All Milestones Achieved Summary
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Summary
This project — focused on developing and implementing a Communications Plan for the City of San Rafael — has been completed. All milestones and tasks across every phase of the project have been marked complete, culminating in the roadmap being finalized and implementation beginning. Key points include:
• All four Council Work Plan milestones have been completed: ✓ Evaluate Current Process and Communications Protocols, ✓ Develop Communications Plan Roadmap, ✓ Design Improvements to Process, and ✓ Implement Communications Plan. • @John Stefanski completed the ✓ Final review of comms roadmap, which was the last major drafting task, completed in early March 2026.
Next steps will be to continue the implementation of recommendations outlined in the roadmap.
On track May 14, 2026
Universal Design Website Project: Council Milestones
Task progress
57%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.3 Update the City’s website to enhance
content, functionality, accessibility and customer experience.
Department
Digital Service
Fiscal Year
FY2025/2026; FY2026/2027
Universal Design Website Project: Council Milestones - May 14 Summary
• Built out the test version of the new website, allowing staff to review navigation, functionality, and overall structure.
• Collaborating with departments to review and organize content for clarity, accuracy, and easier access to City services.
• Beginning coordination on the front-end design, including layout, visual style, and accessibility to ensure the site is user-friendly and compliant with federal accessibility standards.
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Next steps
• Develop and implement a user testing plan with residents and staff to evaluate usability and common service tasks.
• Incorporate feedback from testing to refine navigation, content, and design before final development and launch.
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On track May 4, 2026
San Rafael Police Website (.Gov)
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.3 Update the City’s website to enhance
content, functionality, accessibility and customer experience.
Department
Police Department
Fiscal Year
FY2026/2027
San Rafael Police Website (.Gov) - May 4
Summary
• The Digital team is focusing on migration of existing City website in Summer 2026 • Police Department is identified for migration in Fall 2026 ----------------------------------------
Next steps
• Once the main City site launches in Summer 2026 the Digital team will work with the Police Department in migrating content to a new Police Department section of the City website in Fall 2026
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Complete Feb 11, 2026
Universal Design Website Project Administration
Task progress
66%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.3 Update the City’s website to enhance
content, functionality, accessibility and customer experience.
Department
Digital Service
Fiscal Year
FY2025/2026; FY2026/2027
Universal Design Website Project Administration - Feb 11 Summary
This phase of the website project focused on preparation work that was completed in December 2025. This included review of other website vendors, auditing of current website content, and deciding on the appropriate approach. We ultimately decided to stay with our current vendor, ProudCity, with a new content strategy focused on action oriented pages. As not all of the milestones initially listed on this project were completed, they were transferred to the Implementation project.
Next steps
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On track May 14, 2026
Records Management Program Policy
Task progress
71%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.4 Update and implement city-wide records retention schedules and Public Records Act related policies and systems.
Department
City Clerk
Fiscal Year
FY2025/2026; FY2026/2027
Records Management Program Policy - May 14
Summary
• Project on schedule
• City Council adopted policy
• Scheduled staff training
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Next steps
• Hold staff training
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Complete May 14, 2026
Records Management Quotes/Selection
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.4 Update and implement city-wide records retention schedules and Public Records Act related policies and systems.
Department
City Clerk
Fiscal Year
FY2025/2026
Records Management Quotes/Selection - May 14
Summary
• Project completes
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Next steps
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On track May 14, 2026
Records Retention Schedules
Task progress
93%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.4 Update and implement city-wide records retention schedules and Public Records Act related policies and systems.
Department
City Clerk
Fiscal Year
FY2025/2026; FY2026/2027
Records Retention Schedules - May 14
Summary
• Project on schedule
• Scheduled staff training of adopted schedules
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Next steps
• hold staff trainings
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On track May 4, 2026
Regional Partnerships for Efficiency
Task progress
75%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.2.5 Support and explore regional partnerships and intergovernmental collaborations to seek efficiencies in service delivery.
Department
City Manager
Fiscal Year
FY2025/2026; FY2026/2027
Project Remains On Track
Summary
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Summary
Key accomplishments include:
• Participate in meetings for GGBHTD and review project to ensure they meet City standards. - Staff have participated in all planned meetings; the project has been delayed, so participation will continue.
• ✓ Discuss Marinwood Fire Shared Services Agreement - Staff have discussed the agreement with representatives from Marinwood
• ✓ Participate in meetings with Transportation Authority of Marin (TAM) - 580/101 to ensure alignment withy City Standards and Procedures - Staff have participated in all planned meetings pertaining to this project.
• ✓ Present to Council Finance Subcommittee - In lieu of a presentation to the Finance Subcommittee, a discussion about fire services was brought to the Council on May 4. • ✓ Negotiate San Rafael Sanitation District Separation Agreement - Staff has worked with SRSD to complete negotiations on a draft separation agreement ----------------------------------------
Next steps
• Staff plans to bring a revised shared services agreement with Marinwood Community Services District before the end of FY 25-26.
• Staff has notified affected labor groups about the proposed San Rafael Sanitation District Separation Agreement.
• Staff plans to bring the Separation Agreement to the City Council before the end of FY 25-26.
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See Details
On track Apr 2, 2026
Tax Measure Strategies
Task progress
62%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.3.1 Develop a timeline and take steps to
renew existing tax measures requiring voter
approval.
Department
Finance
Fiscal Year
FY2025/2026; FY2026/2027
Tax Measure Strategies - Apr 2
Summary
Staff are in the process of scheduling a kickoff with FM3 and TeamCivX for the November 2026 Ballot Measure work. Staff are also coordinating with CalCities to stay abreast of any developments regarding the Howard Jarvis Initiative slated for the November 2026 Election
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On track Feb 25, 2026
Strengthen Sales Tax Base
Task progress
50%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.3.2 Explore strategies and initiatives aimed at
increasing overall sales tax revenues by attracting new sales tax generating entities, diversi… Department
Community and Economic Development
Fiscal Year
FY2025/2026; FY2026/2027
Strengthen Sales Tax Base - Feb 25
Summary
Next steps
➔
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On track May 19, 2026
Identify & Secure New Revenue
Task progress
33%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.3.3 Identify and secure new revenue sources to address the insufficient funding available to address services needs for growing pop… Department
Finance
Fiscal Year
FY2025/2026; FY2026/2027
Identify & Secure New Revenue - May 19
Summary
Staff are working with the Marin Community Foundation to establish a Field of Interest Fund to support the 350 Merrydale Interim Shelter and future affordable housing project (see Objective D.1.4.
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Next steps
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On track May 19, 2026
Public Safety Impact Fees
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.3.4 Continue to evaluate and update the
master fee schedule, development impact
fees, and other fees as necessary to ensure full…
Department
Finance
Fiscal Year
FY2025/2026; FY2026/2027
Public Safety Impact Fees - May 19
Summary
Staff are working with Keyser Marston consultants to establish a Public Safety Impact Fee. ----------------------------------------
Next steps
The Public Safety Impact Fee is tentatively scheduled for the City Council meeting on August 17, 2026.
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On track May 19, 2026
Update Master Fee Schedule and Development Impact Fees
Task progress
80%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.3.4 Continue to evaluate and update the
master fee schedule, development impact
fees, and other fees as necessary to ensure full…
Department
Finance
Fiscal Year
FY2025/2026; FY2026/2027
Update Master Fee Schedule and Development Impact Fees - May 19 Summary
At the May 12, 2026 meeting, the City Council Finance Subcommittee received a report outlining staff recommendations related to the update of the City's Traffic Mitigation Fee.
At their May 18, 2026 meeting, the City Council held a public hearing to introduce an ordinance amending the City's Park and Recreation Facilities Fee, Park Dedication and In-Lieu Fees and a Resolution adopting a park nexus study, and adopting updated charges for the Park and Recreation Facilities Fee, and adopting updated Park Dedication Requirements and Park Dedication and In-lieu Fees.
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Next steps
The City Council continued the public hearing for the Parks related fees to the June 15, 2026 City Council meeting. The Traffic Mitigation Fee is tentatively scheduled for the same meeting.
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On track May 8, 2026
Employee Recognition Improvements
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.4.1 Dedicate resources toward continuous
culture building through enhanced employee
recognition, comprehensive onboarding, and…
Department
Human Resources
Fiscal Year
FY2026/2027; FY2027/2028
Employee Recognition Improvements - May 8
Summary
• March 2026: received feedback and direction from CMO on updates to the Team and Employee of the Quarter and Year program
• Will continue to coordinate with new CM for any preferred updates • Streamlined the process for scheduling the celebration gatherings ----------------------------------------
Next steps
• Continuing to build participation in the committee
• Collaborating with the Fun Committee on attendance at award gatherings ----------------------------------------
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Complete May 8, 2026
Recruitment and Retention Strategies
Task progress
100%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.4.2 Develop and implement innovative recruitment and retention strategies that address recruitment, retention, and advancement… Department
Human Resources
Fiscal Year
FY2025/2026
Recruitment and Retention Strategies - May 8
Summary
• Recruitment Guidelines and Toolkit completed and presented to Director team in autumn 2025
• With early 2026 hiring freeze it has not been rolled out to hiring managers; planning to do so in late May/early June 2026 as hiring freeze is lifted • AB 2561: Local Public Employees: Vacant Positions reporting for 2026 was presented at the May 4, 2026 Council Meeting and staff report. On track for subsequent years reporting.
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Next steps
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On hold May 26, 2026
Professional Development 2025/2026
Task progress
0%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.4.3 Develop and implement an enhanced
professional development and training program that includes learning management, inn… Department
Human Resources
Fiscal Year
FY2027/2028
Professional Development 2025/2026 - May 26
Summary
• Project deferred due to staff absence and hiring freeze. ----------------------------------------
Next steps
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On track May 8, 2026
Policies: Remote Work
Task progress
40%
Council Priority Area
F: High Performing Government
Goals and Objectives
F.4.4 Promote holistic employee wellbeing through work-life balance initiatives and supportive workplace policies.
Department
Human Resources
Fiscal Year
FY2025/2026; FY2026/2027
Policies: Remote Work - May 8
Summary
• April 29, 2026 - RWP is with City Manager for Final Review. ----------------------------------------
Next steps
• Will need to inform the bargaining units
• will need to roll out to staff
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Priority Area G: Equity, Access, Belonging
and Opportunity for All
FY2025/2026 Status Update
Progress on goals and objectives reflects the achievement of project milestones connected to each objective.
Many projects are connected to programs that are ongoing and rolled into City operations. An achievement of 100% in a goal or objective means that all milestones in projects identified to support that goal or objective have been achieved in this year. In some cases, additional projects may be added in subsequent years of this strategic plan to support goals and objectives.
Visit the City of San Rafael website to find more details and a list of all Goals and Objectives in this priority area.
View this chart online on the City’s website.
Work Plan Project Updates
The following pages include updates on specific projects identified to support goals and objectives in this priority area.
Priority G: Equity, Access, Belonging and Opportunity for All On track Feb 25, 2026
Evaluate/Revise ADA Program
Task progress
0%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.1.1 Evaluate and revise the Americans with
Disabilities Act program and policies as necessary.
Department
Community and Economic Development
Fiscal Year
FY2025/2026; FY2026/2027
Evaluate/Revise ADA Program - Feb 25 Summary
Project was deferred based on overestimated
capacity. Starting work in fiscal year 2026/2027
On track May 7, 2026
Pilot Systems for Coordinated Engagement
Task progress
78%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.2.1 Develop an inclusive, resident led
community engagement program to bring all
members of the community into the decision…
Department
City Manager
Fiscal Year
FY2025/2026
Pilot Systems for Coordinated Engagement - May 7
Summary
Twice a month cross-departmental Engagement Team meetings were launched this spring with staff involved in community engagement across the City. The goals are to:
o provide peer-support and knowledge sharing on engagement strategies, implementation, and evaluation o stay updated on engagement activities happening at the City and with Partner Agencies o increase coordination of engagement related communications and planning of activities o identify ways we can address engagement fatigue and communicate progress over time
An internal tracking system of upcoming community engagement is currently being piloted at the Engagement Team meetings
Three listening sessions (2 in English, 1 in Spanish) have been conducted with community based organizations, community leaders, neighborhood groups/HOAs, and business associations to provide updates on improvements made around communications, engagement, and language access as well as to solicit feedback on what strategies are preferred by community members.
Presentations were conducted in Spanish on the Collective Plans in Action report findings to Voces del Canal and El Consejo, which included a discussion of how the City can continue to improve how we report out on implementation progress after an engagement process is complete.
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Next steps
Develop an Engagement Hub on the website so that it's easy for community members to have a one-stop-shop for information on public meetings and opportunities to give public input.
Develop calendar to track upcoming outreach and engagement activities so that staff can better coordinate.
Ongoing meetings with Canal Alliance and Canal Promise Partnership to coordinate upcoming community engagement. ----------------------------------------
On track May 18, 2026
Change.org Engagement Coordination
Task progress
0%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.2.1 Develop an inclusive, resident led
community engagement program to bring all
members of the community into the decision…
Department
City Manager
Fiscal Year
FY2026/2027
Change.org Engagement Coordination - May 18
Summary
• Held kick off conversation with Change.org on proposal to engage San Rafael residents to gather input on high-interest community topics and policy. • Work will be led by Change.org and include regular coordination with City team ----------------------------------------
Next steps
• Change.org team will be reaching out with more complete scope of work for proposed engagement beginning in Summer 2026
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Complete May 8, 2026
Create Outreach and Engagement Guide/Planning Tool
Task progress
100%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.2.1 Develop an inclusive, resident led
community engagement program to bring all
members of the community into the decision…
Department
City Manager
Fiscal Year
FY2025/2026
Outreach and Engagement Guide: Project Complete
Summary
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Summary
The project to develop an outreach and engagement guide is now complete. The work progressed through a structured series of phases — from initial research and drafting, through multiple rounds of stakeholder feedback, to final revisions and the creation of a centralized resource hub for staff.
Key points include:
• Research & Scoping (early 2025): The project began with foundational research,
including reviewing external engagement examples and building out an outreach and piloting timeline. An initial draft of the Community Engagement Playbook was completed, followed by soliciting feedback from the City Manager's office. • V2 Draft & Preparation (May–July 2025): The planning worksheet was built out, City Manager feedback was integrated, and a second draft of the guide and worksheet was finalized by late July 2025. Supporting resources — including a stakeholder list concept, a resource brainstorm list, and a citywide events calendar — were developed in parallel. • Staff Engagement & Feedback Rounds (August–November 2025): The guide was presented to ACMs, senior staff, and the City Manager's office in August 2025, followed by a Directors presentation in mid-September 2025. Feedback was collected from the DEIB Committee by late September, engagement staff from CED and DPW by late October, and additional staff reviewers through November 2025. A Mid-Level Manager meeting was held by late October 2025, and all staff feedback was fully integrated by early February 2026.
• Final Revisions & Completion (late 2025–February 2026): Remaining editorial tasks — including removing acronyms from the guide — were completed by the end of 2025.
A planning template was created and staff feedback integration was formally marked complete on February 4, 2026.
• Centralized Resource Hub (April 2026): The content of the guide was shared to the employee website for ease of access. The new webpages include an overview of the City's engagement strategies, roles and responsibilities, as well as tools such as planning templates and a stakeholder list.
• Community Engagement (April 2026): Three community engagement sessions were held, including sessions with nonprofit and education partners, a session with community members facilitated in Spanish, and a session with HOA and neighborhood association representatives. These meetings will inform the strategies implemented to support high quality outreach and engagement in the future.
On track May 4, 2026
Establish Stipend Policy
Task progress
50%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.2.2 Establish a citywide stipend policy to
ensure that all community members can participate in civic life and are compensated for… Department
Finance
Fiscal Year
FY2025/2026
Draft Policy Milestone Completed - Project On Track
Summary
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Summary
The project remains on track. Key points include:
• ✓ Benchmark Stipend Programs - This task was completed • ✓ Draft Policy - This milestone was achieved, marking significant progress on this deliverable
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Next steps
The next steps are to present the item to the Finance subcommittee. ----------------------------------------
On track May 4, 2026
Language Access Plan
Task progress
68%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.2.3 Develop and implement the City’s Language Resource Access Plan to improve multilingual engagement practices.
Department
City Manager
Fiscal Year
FY2025/2026; FY2026/2027
Language Access Plan - May 4
Summary
This project supports the development and implementation of a comprehensive Title VI Non-discrimination Plan and Language Access Plan to ensure equitable service delivery, meaningful access to decision-making, and compliance with federal civil rights requirements. The team has drafted Title VI and Language Access planning documents, conducted a language access survey and focus group, implemented language interpretation software, and gathered staff feedback.
Key accomplishments include:
• Conduct a Program and Services Assessment for Title VI (Non-discrimination) Plan - Completed
• Draft the Title VI Policy Statement - Completed
• Draft the Title VI Plan - Completed
• Complete Language Access Plan Needs Assessment - Completed • Conduct Language Access Plan Community Engagement. - Completed • Implement Language Interpretation Tools Software - Completed • Solicit Feedback from staff - Completed
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Next steps
The next steps are as follows.
• Engage Labor Partners as needed
• Circulate the Draft Title VI and Language Access Plans • Present the Drafts to the City Council for Review and Adoption ----------------------------------------
On hold May 20, 2026
DEIB Roadmap
Task progress
0%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.1 Develop and implement a strategic roadmap to guide the City’s work to achieve equitable outcomes for all community members.
Department
City Manager
Fiscal Year
FY2026/2027
DEIB Roadmap - May 20
Summary
• This project will begin in fall of 2026-27
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Next steps
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On hold May 11, 2026
Integrate Equity data into CIP process
Task progress
25%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.2 Develop and implement a policy that
ensure equitable distribution of public resources and infrastructure improvements across all… Department
Public Works
Fiscal Year
FY2025/2026; FY2026/2027
Integrate Equity data into CIP process - May 11
Summary
Research on benchmarked equity metrics was completed. The Bike and Pedestrian Master Plan prioritization formulas were updated to integrate MTC's Equity Priority Communities metric in the project prioritization process.
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Next steps
Explore opportunities to integrate equity metrics into the prioritization criteria for upcoming DPW plans such as the Building and Facility Plan and ADA Transition Plan. This step is needed before integrating equity metrics into the CIP scoring rubric in order to increase alignment between DPW plans and the CIP ranking process. ----------------------------------------
On track May 14, 2026
Expand Candidate Diversity (BCC)
Task progress
53%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.3 Expand on the City’s strategic approach
to ensure diversity of candidate pools when
recruiting candidates for boards, commissions,…
Department
Human Resources
Fiscal Year
FY2025/2026
Expand Candidate Diversity (BCC) - May 14
Summary
• Project on schedule
• Worked with Hispanic Chamber of Commerce on class project ----------------------------------------
Next steps
• Gather year over year data collection
• Review class project data points
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On hold May 20, 2026
Expand DEIB Training
Task progress
0%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.4 Expand employee, appointed, and elected officials training related to policies that ensure equitable outcomes for the community.
Department
City Manager
Fiscal Year
FY2026/2027; FY2027/2028
Expand DEIB Training - May 20
Summary
• The City has been conducting exisiting DEIB training, and this project will expand training opportunities
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Next steps
• This work will begin in spring 2027.
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On track May 11, 2026
Develop Equity and Climate Justice Lens
Task progress
59%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.5 Develop guidance and train staff in methods for incorporating equity and climate justice lens into the development of programs,… Department
Sustainability
Fiscal Year
FY2025/2026; FY2026/2027
Develop Equity and Climate Justice Lens - May 11
Summary
A mock of up a Climate Justice Toolkit and Assessment has been developed along with guidance and resources for staff organized by activity type (Policy, Program, Project) and Department.
Feedback has been solicited from the DEIB Committee, Library and Recreation, Long Range Planning, Short Range Planning, and Housing divisions to help inform the content and definition of scope and application. This work is also connected with Objective G.3.2 as we explore opportunities with DPW to integrate an equity and climate justice lens into the CIP prioritization process.
A one-page summary of the Climate Justice framework was developed to share with staff in April at the Citywide Lunch and Learn.
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Next steps
Next steps focus on refining the scope and application of the Climate Justice Toolkit and Assessment.
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On hold May 14, 2026
Digital Equity Planning
Task progress
84%
Council Priority Area
G: Equity, Access, Belonging
Goals and Objectives
G.3.6 Address the digital divide by pursuing
broadband equity projects, improving neighborhood Wi-Fi, and coordinating with the Cou… Department
Digital Service
Fiscal Year
FY2026/2027; FY2027/2028
Digital Equity Planning - May 14
Summary
• Digital identified costs for full replacement of aging Canal Wi-Fi network • Team will focus on creating presentation to Council on options for FY2026/2027 budget ----------------------------------------
Next steps
• Identify fiscal impact of digital equity programs
• Provide recommendation to Council
• Present to Council in FY 2026/2027
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Key Indicators & Performance
Metrics
The City of San Rafael has identified key indicators and performance metrics for each priority area and its related objectives to track progress toward defined goals.
Dashboards and data insights for these metrics are publicly available on the City’s Performance Metrics webpage and are updated annually as part of the strategic planning process.
Economic Development and Neighborhood Vitality
Metrics
View these metrics and insights on the City website
Mobility and Infrastructure Metrics
View these metrics and insights on the City website
Sustainability and Resilience Metrics
View these metrics and insights on the City website
Quality of Life, Safety, and Wellbeing Metrics
View these metrics and insights on the City website
Housing and Homelessness Metrics
View these metrics and insights on the City website
High Performing Government Metrics
View these metrics and insights on the City website
Equity, Access, Belonging and Opportunity For All
Metrics
View these metrics and insights on the City website