February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
Homeless Services Division Quarterly Report
The Homeless Services Division along with our partners, have a comprehensive approach to addressing homelessness. We focus on outreach, provide access to services and shelter, partner with the Housing Division and continuously create space for innovative programs to reduce and prevent homelessness.
Current Financial Condition
Homeless Housing Assistance and Prevention (HHAP)
The primary source of funding for homeless service programs is the Homeless Housing Assistance and Prevention (HHAP) block grant, originating from the California Interagency Council on Homelessness (CAL ICH). Funds support regional coordination and expand/develop local capacity to address the immediate homeless challenges in our community. The City is utilizing HHAP funding for the following eligible expenditure activities:
- Outreach and Coordination
- Delivery of Permanent Housing
- Strategic Planning
- Services coordination
- Construction and Operation of the Navigation Center
- Administrative costs
1%
25%
7%
60%
1%
6%
HHAP Grant
Services coordination
Outreach
Permanent Housing
Navigation Center Operations
Strategic Planning
Administrative
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February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
Permanent Local Housing Allocation (PLHA)
The City of Santa Ana receives State PLHA funding from the California Department of Housing and Community Development (CA HCD). PLHA provides for housing-related projects and programs that assist in addressing unmet housing needs of our community. Expenditures under The City's 5-year plan has allocated the following:
- Construction, Operation, and Purchase of the Navigation Center - Administrative Costs
SMART Outreach
The SMART program provides outreach and engagement teams, seven (7) days a week to address non- emergency outreach focused on providing services, addressing mental health, connecting clients to housing and helping people out of homelessness.
Outreach Contacts 1,508
Case Management 1,519
Street Exits 181
Calls Dispatched 2,316
Housing Exits 10
5%
95%
PLHA Grant
Administrative
Construction, Operation, and
Purchase
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February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
Jail Release Program – SMART
Recognizing the gap in our system to assist individuals being released from the City’s jail to the streets, the new Jail Release Program was created. Upon request from the City’s Jail, City Net’s case managers meet with homeless neighbors at the jail upon exit to develop a plan that will include services aimed to end the individual’s homelessness.
Total referrals for the Jail Release Program: 163
Total number of clients that refused services during the intake processing: 121 SMART
Outreach
Served Clients
(Oct 29 - Dec 2023)
Accepted Service 42
Mental Health 1
Substance Abuse Services 3
Shelter Follow-Up/ Call Back 12
Housing Services Referral 2
Taken to Shelter 4
Reconnection/Diversion Services 1
Other 18
Navigation Center Program Updates
The City works closely with Illumination Foundation on operation and referral procedures as well as resource suggestions.
Activities/Services - Q2
Illumination Foundation
Medical Group
Recreational Activities
Mariners Church Alcoholics Anonymous
Monthly Baptism Services OC Social Services
Stress Reduction Parenting Classes
Santa Ana WORK Center
on-site services
Day Habilitation Programs to maximize independence
City staff assisted in connecting one (1) individual to Disneyland for employment. This resulted in a new relationship with Disneyland to implement an employment opportunity program for shelter guests.
Navigation Center guest participated in Bless Fest, an off-site program for Thanksgiving.
Each Navigation Center guest had the opportunity to receive free medical, dental, EXHIBIT 1
February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
dermatological, vision, haircuts, manicures, make- up, clothing, legal and childcare services. Each guest also received a new backpack stocked with personal hygiene items, toiletries and scripture reminders.
Together with Illumination Foundation, City staff donated gift cards and toys for each adult and child at the Navigation Center for the Christmas holiday. Santa Claus, helped to distribute each gift, warming the hearts of many.
Individuals Housed
During this quarter, a total of 20 individuals found permanent housing, and six (6) of these individuals were guests at the Navigation Center and found permanent housing through either Permanent Supportive Housing, Housing Choice Voucher, Illumination Foundation’s Micro Community or Renting a room without a subsidy.
During this quarter fourteen (14) City residents experiencing homelessness (n ot guests at the Navigation Center), found permanent housing through the Housing Authority’s programs of Emergency Housing Voucher (EHV), Veterans Affairs Supportive Housing (VASH), Foster Youth to Independence (FYI) and Project -Based Voucher (PBV.)
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February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
Emergency Solutions Grant Program
The City awards Emergency Solutions Grant program funds annually to non- profit homeless service providers. In this fiscal year, funds are utilized for SAPD street outreach and engagement, a Domestic Violence emergency shelter, to rapidly rehouse homeless individuals and families, and to prevent families/individuals from becoming homeless.
During this quarter, organizations have worked diligently to enroll and deliver services to our residents. Quantitative data is shown below.
Organization Name Project Name Served Clients
(Oct – Dec 2023)
Santa Ana Police Department HEART Program
Outreach
28 Illumination Foundation Rapid Re-Housing 0
Illumination Foundation Homeless Prevention 3 individuals / 1 household
Interval House Domestic Violence
Shelter
20 WISE Place Steps to
Independence
2 Staff has continued to serve the community in the following ways throughout Q2:
• Reviewed and made continuous improvements to the layout, content, and forms on the Homeless Services webpage for easier access and understanding. • Fielded Homeless Hotline calls and emails from the public and provided information, referrals and education to business owners, residents and individuals experiencing homelessness.
• As a requirement of State funding, Homeless Services staff held focus groups including individuals experiencing homelessness to provide feedback on bridging the gap in racial and gender equity for homeless programs. • Contracted with two non- profit organizations to address gang prevention and intervention.
Quality of Life (QOLT) Selected Summaries
• Customer Service Requests were opened and submitted with Caltrans to address homeless hot s pots on their properties. Caltrans properties continue to receive complaints from the surrounding businesses and residents.
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February 6, 2024
OCTOBER – DECEMBER 2023
City of Santa Ana – Quarterly Report
Second Quarter of FY 2023-2024
• Orange County Public Works Service Requests – Orange County Flood Control (OCFC) Channel property immediately behind the property at 2100 S. Fairview has had significant trespassing issues with the development of encampments.
This area is within close proximity to the County’s Yale Navigation Center and immediately south of the Kenneth Mitchell Child Development Center/ Kenneth E.
Mitchell School at Fairview and Harvard. The grassy area (2000 S. Fairview) has attracted daytime and nighttime activity from those individuals who leave items in the bushes and enter the OCFC Channel.
• QOLT continues to provide support to Union Pacific on clean-up efforts as the City considers additional measures.
QOLT and City Net routinely contact individuals on the Caltrans, Union Pacific railroad and OCFC Channel property to offer homeless outreach services. These services include mental health, domesti c violence, substance abuse related services as well as shelter.
Many unhoused individuals are found to be service resistant.
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