AGREEMENT WITH INVENGO AMERICA CORPORATION DOING BUSINESS AS "MAINTENANCES VICESTOR THE SANTA ANA PUBLIC LIBRARY
THIS AGREEMENT is made and entered into this 19th day of March, 2024 by and
RECITALS
A. City desires to hire a Contractor having special skill and knowledge in the field of security gates and Radio Frequency Identification (RFID) equipment for the installation of new equipment and maintenance of existing equipment at the Santa Ana Public Library.
B. Contractor represents that Contractor is able and willing to provide such services to the City.
C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows:
SCOPE OF SERVICES
a. Contractor shall perform, during the term of this Agreement, the tasks and obligations, including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Contractor's Proposal attached hereto as Exhibit A and incorporated by reference, which includes but is not limited to the installation to two (2) security gates for the Delhi Library Branch as well as maintenance support services for new and existing equipment. b. Contractor will conduct the delivery and installation of all equipment identified in Exhibit A. Hardware will be delivered, installed, tested, and commissioned by the Contractor's Installation Team, which includes RFID experts and qualified electricians who are familiar with RFID-specific exclusion zone and placement guidelines.
Contractor will manage all delivery logistics including delivering and placing all RFID equipment into installation sites confirmed by City staff in writing. c. Contractor's terms and conditions in Exhibit A are incorporated by reference with the exception of items d, e, and h, wherein the City shall have forty-five (45) days to pay all invoices instead of thirty (30) days.
COMPENSATION
a. City agrees to pay, and Contractor agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit A. The total amount authorized during the term of this Agreement, including any extension period(s), shall not exceed Forty Thousand, Two Hundred Eleven Dollars and Eighty-Six Cents ($40,211.86). This sum is comprised of (1) a base amount of $30,131.86 and (2) a contingency in the amount of $10,080 for additional services at the City's sole discretion. b. City shall pay 50% of the quoted costs of the RFID project prior to the commencement of the RFID project within forty-five (45) days of receipt of a proper invoice and shall pay the remaining 50% of the quoted costs within forty-five (45) days of the date that the Parties agree that the RID project is complete and hardware installed and upon City's receipt of a proper invoice for the balance. City will be invoiced separately for the software and hardware service support plan and any use of contingency funds. c. Payment by City shall be made within 45 days (forty-five) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures.
Payment need not be made for work, which fails to meet the standards of performance set forth in the Recitals, which may reasonably be expected by City. d. This Agreement contemplates compensation for services rendered on and after March 15, 2024.
TERM
This Agreement shall commence on March 19, 2024 for a three (3) year term until March 15, 2027, unless terminated earlier in accordance with Section 15, below.
INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes.
RESERVED
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall maintain a. Minimum Scope and Limit of Insurance
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and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 aggregate.
(2) Automobile Liability, ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with a limit no less than $1,000,000 per accident for bodily injury and (3) Workers' Compensation. As required by the State of California, with Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.
(4) Broader Coverage. If the Contractor maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City. b. Other Insurance Provisions
The above required insurance policies are to contain or be endorsed to contain the following provisions:
volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf Born C 2080, C 202, CO 28 59; or a 20 3% had C 2037 If a later 3, or CG 20 38; and CG 2037 if a latel
edition is used).
(2) Waiver of Subrogation. Contractor's insurance company(ies) agree(s) to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which may arise from work performed by Contractor under thi Agreement. This provision applies regardless of whether or not the City ha:
received a waiver of subrogation endorsement from the insurer, (3) Primary Coverage. For any claims related to this contract, the Contractor's insurance coverage shall be primary and any insurance or self-insurance maintained by City, its City Council, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute A severability of interest provision must apply for all th 4) Severobil insured, enserihi that intractor insurance shall apply separatel to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability.
(5) Notice of Cancellation. Insurance policy(ies) herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment.
(6) Certificate Holder. The Certificate Holder on each Evidence of the Insurance certificate shall be: City of Santa Ana, 20 Civic Center Plaza, Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate.
c. Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than A: VII, unless otherwise acceptable to the City.
d. Verification of Coverage. Contractor shall furnish the City with original Certificates of Insurance including all required amendatory endorsements (or copie of the applicable policy language effecting coverage requiredby this clause) and copy of the Declarations and Endorsement Page of the CGL policy listing allpolicy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them.
The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.
e. Special Risks or Circumstances. City reserves the right to modify these requirements, including limits, based on the nature of therisk, prior experience, insurer, coverage, or other special circumstances.
INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Contractor, its subcontractors, agents, employees, or other persons cting on its behalf which relates to the services described in section 1 of this Agreement; and (2 rom any claim that personal injury, damages, just compensation, restitution, judicial or equitabl hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
employees against any and all liability, including costs, for infringement of any United States' or documents provided by Contractor to the City pursuant to this Agreement.
RECORDS
Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. , Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement.
10. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the
11. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement.
12. DISCRIMINATION
Provider shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Provider affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein.
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transter, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other consultants retained by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the fact that payment need not be made for work, which fails to meet the standard of performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
19. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and torney's fees, for any injuries or damages to City in the event that such authorit or power is not, in fact, held by the signatory or is withdrawn b. This Agreement may be signed in counter parts.
C. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement.
20. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication ir the manner provided in this Section, to the following persons:
To City:
City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714-647-6956
With courtesy copies to:
Library Services Agency
Attention: Executive Director
City of Santa Ana
20 Civic Center Plaza (M-75)
P.O. Box 1988
Santa Ana, California 92702
To Contractor:
Invengo America Corp. dba FE Technologies
536 Silicon Drive, Suite 100
Southlake, TX 76092
[email protected]
A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written.
ATTEST: CITY OF SANTA ANA
Jennifer L. Hall Thomas R. Hatch
City Clerk Interim City Manager
APPROVED AS TO FORM:
SONIA R. CARVALHO CONTRACTOR:
City Attorney
By:
Brandon Salvatierra
Deputy City Attorney
RECOMMENDED FOR APPROVAL:
VALENTI
Brian Sternberg
Executive Director
Library Services
EXHIBIT A
www.fetechgroup.com FE Technologies - RFID Your Way
LIBRARY RFID
PROPOSAL FE Technologies
RFID your way
Santa Ana Public Library
For: Lynn Nguyen
Prepared by: Al Skinner
Email: [email protected]
Mobile Mobile: (817) 659-4708
Date: 09-Feb-2024
-FE Technologies
RFID cur way
www.fetechgroup.com FE Technologies - RFID Your Way
Pricing Quotation
Library Live I Maintenance (Year
Code Product Quantity Price Delivery Install Annual Total License 2 Onwards)
RFID Gates
LIB-180- DESIGNER Clear 2 0 1
PIX-US ate FM -47 in $5,009 $0 so $48 $5,009.00 $399
LIB-191- WIDE Des Clear 2 Col 1 $5,569 $48
PIX-US Gate FM-63 inch $5,569.00 $443
PRO- Contingency 1 $10,080 so So $10,080.00
002
PRO. Annual Maintenance & $938.00
003 Library Live License 2 $1,876.00 $o
(New) Plyr.
PRO- Annual Maintenace 3 $4,073.00
004 (Existing Equipment) $o $o $12,219.00
Minimum Onsite Install $1,800.00 $1,800.00
Fee
Minimum Delivery Fee $1,748.00 $1,748.00
Sub Total (Taxable) $20,658.00 $96.00 $842.00
Tax $1,910.86
Total $96.00 S40,211.86 $842,00
Price Quoted Above Include Sales Tax. Delivery Charges Quoted Are An Estimate Only. Final Shipping Costs Are To Be Billed Upon Delivery. All Prices Are in USD.
Warranty & Support Levels: GOLD - 9am-5pm Weekday Support. Parts And Onsite Included. Phone, Onsite Support And Remote Support Are Included In The Package.
FE Technologies will extend coverage period (pro-rated) by number of months the Main Library and the New Hope Branch will be closed.
The Main Library (Annual Maintenance) is $2,500.00 per year or $208.33 per month.
The New Hope Branch (Annual Maintenance) is $1,573.00 per year or $131.08 per month. - FE Technologies
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PRICING TERMS AND CONDITIONS
On acceptance of this quotation, the following payment terms will apply: - a. Prices are excluding Sales Tax.
b. Prices are valid for 60 days from the date of this quotation. This is due to the volatility of exchange rates. c. Delivery charges in the quote is estimated and is subject to change d. Payment of 50% of the total quoted costing is required prior to the commencement of the RFID project (excluding any applicable annual maintenance fees) and is due 30 days from invoice issue date. e. The remaining 50% will be invoiced within 30 days of the scheduled completion date and is due 30 days from invoice issue date. If the agreed installation timeframes in the contract cannot be met by the library, payment of this invoice is still required to FE Technologies on the date that the delivery originally planned.
f. In the event that a delay is made by the library then FE Technologies reserve the right to charge for the warehousing of the equipment.
Library also accepts to pay the full balance of the equipment if this happens. g. Any ad hoc items will require a separate purchase order, and payment is due 30 days from invoice issue date. h. The final payment of any product is due 30 days from final delivery. i. Non-standard security gate installation will incur an additional cost of $1,750.00 A standard gate installation is a gate with a Standard Floor Ramp. See Smart Library™ Security Gate System - Architect Information Pack. j. Hardware delivery (excluding Sorters, ATL, Display Lockers, Laptop Dispensers): 11-13 weeks from date of order (Note: Freight prices are based on standard door-to-door delivery. Extra freight charges may apply if delivery is difficult due to complex unloading conditions.) Hardware delivery for Sorters, ATL, Display Lockers, Laptop Dispensers: 18-21 weeks from date of order (Note: Freight prices are based on standard door-to-door delivery. Extra freight charges may apply if delivery is difficult due to complex unloading conditions.) Some products have options and variations available - their codes (listed in the pricelist above) are as follows (multiple combinations of the below options can be purchased):
i. Self Loan Station - LIB-101-XXX
ii. Self Loan Station with DVD Unlocker - LIB-101-DXX
Self Loan Station with Chip & Pin - LIB-101-XEX
Self Loan Station with Coin Acceptor - LIB-101-XXC
m. If you wish to accept this quotation, return a signed copy of this form or a Purchase Order can be issued. n. In the case of building sites, if a second installation visit is required by FE Technologies the library will be required to pay an additional o. FE Technologies normal project plan provides for a technician who will complete the entire hardware and software installation in one trip. In the instance where a second trip is required due to a direct request from the customer or their nominated agent (building contractor), a charge of $1000 will be added to recover the additional travel and accommodation costs. p. Any building works required for the installation of equipment is not included. Refer to the libraries responsibilities as described in the architect packs supplied for each product.
4. Mobile Retrospective Encoders are provided for the agreed period without a rental charge. Any extension to the agreed period shall be charged at $600 per month per Mobile Retrospective Encoder r. Library hold the responsibility to look after the Mobile Retrospective Encoder crate when it is at library premise. An additional cost of $600.00 will incur if the crate is damaged or lost.
s. In the event that the library has under estimated the library collection size for outsourced conversion and tagging, the library will be required to pay for any additional outsourced conversion and tagging costs at the rate quoted in the Proposal. t. For contracts longer than 12 months FE Technologies reserves the right to alter/increase prices of products due to changes caused by availability of components, supply chain issues and inflation as listed by the Producer Price Index of inputs to the Manufacturing Industry.- https://www.bls.gov/ppi/
-FE Technologies
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Signature & Title Date
LIBRARY LIVE
Lil Gates & REID Circulation
CLOUD DATA STORAGE
In Count Out Count Issues Rotums
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Live is a Cloud-based
dashboard application that
lets library staff view and report
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conditions of the FE
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• Alerts
suite of RFID equipment at your
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staff's fingertips at any given
time.
FEATURES
Library Live includes the ability for staff to instantly view statistics via a web browser including:
• Security Gates traffic reports and library capacity alerts • Security Gate alarms
• Circulation Transactions
• Alerts for connectivity status
• Events notification
Statistics can also be filtered to a library group or single branch.
Library Live stores transactional data in the Cloud so there's no requirements for a local database or your IT staff to manage storage.
FE Technologies uses Microsoft Azure to host Library Live. Azure is a highly trusted, secure platform so your data is kept safe at all times. Microsoft Azure is hosted locally, not offshore and conforms to privacy regulations.
-FE Technologies
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www.fetechgroup.com FE Technologies - RFID Your Way
And finally, an automatic database backup gives you piece of mind and removes this requirement from your IT staff.
BENEFITS FOR THE LIBRARY
• Instant visibility of library statistics
• Alerts for operating conditions that require attention Data held in the Clou so no requirement for library IT staff to manage storage or backups Safe, secure with highly-regarded Microsoft Azure local hosting
SUPPORT AND CUSTOMER CARE
Maintenance for all of FE Technologies' RFID products including hardware and software is provided free of charge for the first 12 months with our Warranty and Support Agreement. FE Technologies Customer Care Centre is staffed by experienced Technical Support Officers who are supported by a large research and development team and a quality assurance process that is audited annually for compliance with quality standard ISO9001:2008.
FE TECHNOLOGIES IS RENOWNED FOR ITS SUPPORT SERVICES. IN FACT, OUR SUPPORT
TEAM IS FAR GREATER THAN THAT OF ANY OF OUR COMPETITORS AND ASSISTED BY A
DAILY OPEN WORK TICKETS REPORT AND A GRAPH SHOWING OUR CURRENT CUSTOMER SATISFACTION RATING. ALL OUR STAFF HAVE A VESTED INTEREST IN SEEING OUR CUSTOMERS HAPPY!
TWO WAYS OF LOGGING SUPPORT TICKETS
Local dedicated call center
SALES: TEL +1-888-278-1824 OPTION 1
SUPPORT: TEL +1-888-278-1824 OPTION 2
ME
FE Technologies
www.fetechgroup.com FE Technologies - RFID Your Way
Online Support Portal: TICKETS.FETECHGROUP.COM
•FE Technologies
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Technologies Service Portal
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WARRANTY & SUPPORT LEVEL:
9am-5pm weekday support. Parts and onsite included. Phone, onsite support and remote support are included in the package
•FE Technologies
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www.fetechgroup.com FE Technologies - RFID Your Way
OUR TEAM
"We are ready to capture great ideas and transform them into amazing solutions that solve your problems. We are driven by creating experiences that deliver results for your business and for your customers.
ANDREW POWELL
DIRECTOR, GENERAL MANAGER
Andrew Powell is the Director of the company. Andrew has several years' experience in management and production, and extensive experience in RFID technology especially during FE Technologies fledgling days. Andrew steers the operations of the company towards greater efficiencies and enhanced productivity.
PETER FERENDINOS
DIRECTOR OF SALES
Peter's focused and driven management of the sales and marketing team since inception has seen FE Technologies gain a strong foothold Australia, New Zealand and South East Asia. Peter leads a sales and marketing team that is focused on job specialization which has led to huge efficiencies in our sales process, which in turn leads to real win-win in delivering relevant RFID solutions to libraries.
SCOTTY GAGE
VP OF SALES - US
Scotty has been working with libraries in the USA creating solutions that make a difference since 2013. His passion for helping libraries do more and having a greater impact on communities has led him to be one of the most successful Business Development Executives in the Industry. Scotty also has had success in building and leading Sales teams to be successful in various industries.
DUSTIN LAMM
SR. BUSINESS DEVELOPMENT EXECUTIVE - CENTRAL US
Dustin has been serving the library industry for well over 18 years. Dustin has a wealth of knowledge and experience when it comes to improving circulation management having worked in both the ILS and RFID realms. Dustin is based in our growing Texas office where he will look after the RFID sales of the Central US.
•FE Technologies
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AL SKINNER
SR. BUSINESS DEVELOPMENT EXECUTIVE-WESTERN US
Al has been working in the RFID sphere for libraries for over 20 years and brings a library centric experience to the team at FE Technologies. His consultive approach in working with many libraries to create successful strategies to reap the benefits of RFID and Automated Materials Material's Handling Solutions, puts him in an ideal position to help libraries in the Western US.
DYLAN BREHM
PROJECT COORDINATOR US
Dylan Brehm joins the team as Project Coordinator and will be responsible for managing our new installations across the US. Dylan brings a wealth of experience in administrative project management, high level customer service and relationship management, and a proven attention to detail across a range of tasks. Dylan has a Bachelor of Business Administration in Marketing and is available to all our new customers to assist them through each milestone of their RID projects.
•FE Technologies
RED our way
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JARRED STEENVOORDEN
RESEARCH AND DEVELOPMENT MANAGER
Jarred heads up the FE Technologies Research and Development Team and is behind our innovative software across our entire suite of RFID equipment. Jarred and his team are responsible for developing new software, including enhancements, new features and bug fixes. Software developer using C# on Microsoft Dot Net, HTML, Java, PHP, MySQL. Develops Web applications and point of sale software. Jarred leads the concept through to market process for the team for new products.
CLINT AGUSTSSON
HARDWARE DEVELOPMENT MANAGER
Clint has 15 years IT experience and has hands on involvement in the development of the FE Technologies Library system. Clint heads up the Hardware Team in the R&D lab. Clint is often a point of contact for escalated work tickets that require development work and is also in charge of the creation of new products and enhancements. Clint's and his team are responsible for hardware development and enhancement, compatibility and software integration. Clint has a expertise in automated materials handling.
CYNAN MCWILLIAM
SUPPORT MANAGER
Cynan is an integration specialist with 18 years of experience across Asia Pacific. Recently returning from a ten year in Hong Kong providing sales and technical support for Post Production and Broadcast customers across Asia. Prior to that he had similar postings in Bangkok and Wellington. He brings extensive workflow, networking and technical knowledge to the team. Cynan heads up the team and is a point of escalation for any unresolved issues.
JUSTIN MEISCH
TECHNICAL SUPPORT - US
Justin is an experienced technician with a customer service first mindset and a history of leadership. He has a wide range of experience with troubleshooting and building computers. •FE Technologies
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MICHAEL DOTSON
TECHNICAL SUPPORT - US
Michael joins our ever-growing Technical Support Team as a Technical Support Officer. He will be performing technical support and assisting with installations where his background in IT and Security Systems will be highly valued. Michael has a Bachelors Degree in Information Security Systems and an Associates degree in Computer networking. Michael will be on-hand to help our customers with any service and support requirements, and looks forward to meeting our library customers around the country.
ERIC ROE
TECHNICAL SUPPORT - US
Eric is an IT professional who has been in the industry for over a decade with customer service experience. He has knowledge in hardware setup, repair, and diagnostics with complementary experience in application support and creation. Eric stays up to date on modern technology with certifications in most major computer such as Cisco, Microsoft, and Amazon.
KYLIE HERNANDEZ
SALES COORDINATOR
Kylie is the sales coordinator in our US branch, assisting all our US BDE (Business Development Executive) in all the sales documentation. She is soft spoken and bubbly and experienced. Feel free to reach out to Kylie if you need any help!
-FE Technologies
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CLIENTS
FE Technologies customers are invited to our User Group - an independently run group of FE Technologies Users who meet annually and conduct training, share information on products and software and are in close contact with our R&D department to share ideas for upgrades, enhancements and new products.
Here is a selection of our valued customers:
•Altadena VIRGINIA BEACH PUBLIC
LIBRARY I LIBRARY
Libraries
Benbroof
STARK
TEXAS
L
CITY OF
H Hennepin County santa clara EULESS
county
Library library district
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ISAS OTY. KANSAS
PUBLIC LIBRARY BCPL
Libraries
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