PATTY TSO-LUI
OBJECTIVE: To seek a staff service manager supervisory position where I can apply analytical and fine management skills.
ST
RENGTHS AND SKILLS:
• Extensive experience in working with people with disabilities. • Good decision making and conflict management.
• Great management and leadership.
• Good customer service and problem solving.
EX
PERIENCE:
9/19/22-present DEPAMENT OF REHABILITATION-Anaheim, CA
STAFF SERVICES MANAGER II
• Plan, directs, coordinate an entire district operation. • Participate in hiring decision for all district staff. • Develop and implement district strategic plan.
• R eview, monitor cooperative programs and administrative contracts. 4/
2015 – 9/16/22 DEPARTMENT OF REHABILITATION – Anaheim, CA
STAFF SERVICES MANAGER I
• Provide direct supervision and support to the VRMOD Team. • Approve casework and conduct caseload review.
• Complete performance reviews and hiring staff.
1/2009 – 4/2015 MOBILITY EVALUATION PROGRAM – Bell, CA
PROGRAM ADMINISTRATOR
• Managed and monitored all MEP staff and program performance. • Oversaw the inventory and disposition of surplus state-owned vehicles. • Administered MEP contracts and inter-agency agreements. 8/
2000 – 12/2008 DEPARTMENT OF REHABILITATION – Anaheim, CA
REHABILITATION SUPERVISOR
• Provided on-going casework supervision.
• Conducted quarterly work service meetings with community partners. • Served as supervisor liaison contact with contract vendors. 12/
1995 – 8/2000 DEPARTMENT OF REHABILITATION – Upland, CA
SENIOR REHABILITATION COUNSELOR
• Maintained caseload of more complex and challenging cases. • Provided training and consultations to other counselors. • Participated in district training committee and district SOD review team.
EDUCATION:
6/1995 Cal State University-Los Angeles – Los Angeles, CA M.S. IN REHABILITATION COUNSELING
8/1988 Cal State University-Los Angeles – Los Angeles, CA B.S. IN REHABILITATION COUNSELING
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