Ibarra, Evelyn
From: Rick <[email protected]>
Sent: Wednesday, 20244:25PM
To: eComment
Subject: ConditionalusepermitNo. 2022-06
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
November20, 2024
We, RichardFrostandKarylFrost, the homeownersof SantaAna, ca 92706, a residencewithinthe 1000-footradiusof 2221NorthHeliotropeDrivewishto expressourNOvotein regardto the conditionalusepermitNo. 2022-06.
We canbe reachedat or by mail.
Thankyou,
RichardFrostandKarylFrost
1 Ibarra, Evelyn
From: [email protected]
Sent: AM
To: eComment
Subject: CITYCOUNCIL, GENERALPUBLICCOMMENT
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
Thisistoinformcitizensoftheon-goingmismanagementofOCAnimalCare. a)
VoiceofOC
CountyManagersResponsiblefortheAnimalShelter’sDeclineareTurningTheirBackontheCommunity https://voiceofoc.org/2024/11/boyer-county-managers-responsible-for-the-animal-shelters-decline-are- turning-their-back-on-the-community/
Countymanagersandtheanimalshelterdirectorarestallinganddelaying. They’renotapplyingthe shelter’sStrategicPlan. Theywanttothrowit awayandwastetaxpayermoneyona “new” plan, to coveruptheirownfailure. Theyareturningtheirbackoncommunitystandards. b)
OCRegister
2024ElectionResults: JanetNguyenonherwaytobecomingnextFirstDistrictSupervisorinOrange County
https://www.ocregister.com/2024/11/07/janet-nguyen-on-her-way-to-becoming-next-first-district- supervisor-in-orange-county/
Excerpt:
AnotherpriorityforNguyenisholdingtheOCAnimalCaresheltertoahigherstandard, shesaid. Shehas longbeenvocalabouttheshelter’spolicies. InAugust, abillauthoredbyNguyenpassedmakingit best practiceforshelterveterinarianstomakenotationsonanimalmedicalchartsforinjuredanddiseased animalsalongwitheuthanasiacriteria.
Thesearethethingsthatthecountyrefusedtodo, andwehadtoforcethemtodosowithabill,” Nguyensaid. “Weneedtolookatwhatprogramsareavailablefortheresidents. Neuteringadogisvery expensivethesedays. Arewegivingopportunitiesforresidentstocomeinandworkwiththecounty? Therearesomanythings, butIcan’t answerthesequestionsuntilweauditandseewhattheproblem is.”
c)
Patch (OrangeCounty)
OCCountyOfficialsAreFailingOurFurryFriends
https://patch.com/california/orange-county/oc-county-officials-are-failing-our-furry-friends-nodx 1 Ibarra, Evelyn
From: AlexBrown <[email protected]>
Sent: Sunday, November
To: eComment
Subject: citycouncilPUBLICCOMMENToncountyANIMALSHELTER
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
InthemostrecentOCBoardofSupervisorsmeeting, aPublicCommentdocumentshowsthatOC AnimalCarereceivedaFREEofferonitsStrategicPlan, fromareputablenationalorganization. Instead ofacceptingthisfreeoffer, thecountyisplanningtogiveabigcontract, ATTHECITIES’ EXPENSE! Citiespaymorethan90% ofthecostsofOCAnimalCare. Tellthecountytoacceptthefreeofferand spareCITYTAXPAYERStheunnecessaryexpense. It’sYOURmoneythey’rethrowingaround. Haven’t weseenenoughsuspiciouscontracts?
ReadthepubliccommentfromtheOCBoardofSupervisors:
http://cams.ocgov.com/Web_Publisher_sam/Agenda11_19_2024_files/images/6_2- 11192024_9862197.PDF
1 Ibarra, Evelyn
From: WGifford <[email protected]>
Sent: Monday,
To: eComment
Subject: CityCouncilPublicComment, OrangeCountyAnimalCare Attachments: Career-Timeline-Table-v2-1-scaled.webp
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
StartfromthisshockingpieceaboutdiscrepanciesintheexperienceandqualificationsoftheOCanimalshelterdirector:
https://voiceofoc.org/2024/09/mavrovouniotis-the-oc-animal-shelter-director-is-all-image-and-no-substance WecheckedSchmidt’sclaimsagainstnewsoutlets, organizationalnewsletters, andpublishedstatistics. Wefound majordiscrepancies. "
ThenlookattheweirdbehaviorofMonicaSchmidtandCymanthaAtkinson:
https://voiceofoc.org/2024/11/boyer-county-managers-responsible-for-the-animal-shelters-decline-are-turning-their- back-on-the-community/
WhatI’mcuriousaboutistheroleofCountySupervisorKatrinaFoley.
Foley’sdistrictiscoastalOrangeCounty. SanClemente, DanaPoint, NewportBeach, LagunaBeach, Irvine, theyallhave theirownanimalshelters.
WhyisFoleysoexcitedaboutfoistinganunqualifieddirectorontherestofthecounty? AreweOKwiththis?
1 Ibarra, Evelyn
From: ClaudioBornancini <[email protected]>
Sent: Wednesday, November
To: eComment; Penaloza, David; Bacerra, Phil; Vazquez, Benjamin; Lopez, Jessie; Amezcua, Valerie; Phan, Thai; Hernandez, Johnathan; Nunez, Alvaro Subject: Let'skeepmakingSantaAnaagoodplacetolive.
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
Congratstoallofyouwhowerechosentocontinueinyourseats! Yougotthesupportofyourneighborsandthat's somethingtoapplaud.
Withtheelectionsbehindourbacks, it'stimetolookaheadandkeeptacklingproblems, somebiggerthanothers.
HereisalistofwhatIcameup:
RemovemeasureXtax
Whenimplemented, nobodyexpectedaninflationofthemagnitudewesawinthelast4years. Atthispoint measureXdirectlyaffectsthepoorestamongus- fromthesinglemom, tothefamilywhocanbarelymakeit to theendofthemonth.
TranslationoftheMySantaAnaAppintoSpanish.
Afewmonthsagoit wasdiscussedinacouncilmeeting, andpromisedbyapersonIsincerelydon't rememberor recognize.
Limitfireworksdays
Limitingtheavailabledaystolightfireworksto2daysbefore, thedayof, and1dayafter4thofJuly, Christmas andNewYear'sDaywillhelptheSAPDandneighbors.
SantaAnaresidentstohavepriorityatcitycouncilmeetings
Let'sgiveresidents (provenwithID) prioritytospeakatSantaAnacouncilmeetings (inperson, viaphone, or conferencecall). Also, allowthoseSantanerostwicetheamountoftimecomparedtothosefromoutoftown, anonymousorunabletodemonstratetheyliveintheCity (3minutesforresidents, 1.5minutesforvisitors).
Protectcurrentundocumentedneighbors!
Itisonlyamatteroftimetoseeawaveofundocumentedimmigrantscomingfromotherstates, followedby Federalagentscatchinganddeportingeverybodyunderthesun. Let'spleasepreparetolimittheamountof peoplewecanacceptsowedon't getlamigrainourbackyarddeportingourneighbors.
Banlittlemotorcycles
Youallhaveprobablyseenthosetinybikesbeingdrivenuncarefullyinmajorstreets. PleasedirecttheSAPDtoact accordingly. Thosemotorcyclesaredangerous...
ProhibitrunningotherraceswhileworkingintheSantaAnapublicspace Ifamayor, councilmember, citymanager, orsimilarpositionwantstorunforadifferentseat (evenatCounty, StateorFederallevel), let'shavethatpersonresignhis/hercurrentposition.
MakeRealPageandsimilarservicesillegaltouse.
RealPageisaserviceforrentalpropertiesandrealestatethatpushesforhigherrentsandpropertyvalues. They arenowbeingsuedbytheFederalgovernment. 1
https://youtu.be/srEPmu57eIY?si=am1v1Mr6IMjJVKht
LimitcompaniesinvestedbyVanguard, BlackRockandStateStreettodobusinessinSantaAna Thesecompaniesarealsoinparttheculpritofrentalandhousepricesskyrocketing. Ibelievethatanybusiness thatcountswithinvestmentsfromanycompanythathasmorethan $500millioninassetsshouldbelimitedin receivingmoneyfromtheCityofSantaAna.
Thanks!
ClaudioBornancini | Chair
https://flowerpark.santa-ana.city/
2 Ibarra, Evelyn
From: Lopez, Jessie
Sent: Wednesday, November27, 20249:21AM
To: eComment
Subject: Fwd: TZC
Beginforwardedmessage:
From: RyanFriesen < com>
Date: November27, 2024at4:05:17AMPST
To: "Amezcua, Valerie" <[email protected]>, "Lopez, Jessie" <[email protected]>, Penaloza, David" <[email protected]>, "Phan, Thai" <[email protected]>, "Hernandez, Johnathan" <[email protected]>, "Bacerra, Phil" <[email protected]>, "Vazquez, Benjamin" <[email protected]>
Subject: TZC
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsor links.
DearMayorAmezcuaandMembersoftheCityCouncil,
MynameisRyanandIamwritingasahomeowner (andlandlord) intheTransitZoningCodeareato stronglyurgeyoutomakepermanentthebanonindustrialuseswithinmyneighborhood. Thehealth andsafetyofourcommunityisatoppriorityformeandmywife, andtheindustrialusesinthezoneare incompatiblewiththequalityoflifewewant.
SantaAnaisagreatplacetoliveandwork, butlitterandwaste, chemicalpollutiononthestreets, and airpollutionarekeyindicatorsthatindustrialneighborsarenotbeinggoodstewards.
Metalrecyclersandwastedumpshavetheirplace, justnot200feetawayfromanelementaryschool andaneighborhoodpark. Thesetypesofindustries, thoughessential, needtobeplacedoutsideofthe residentialandtransit-orienteddevelopmentzoneweareworkingtobuild. TheCityCouncilhastwice agreedunanimouslythatindustrialusesinthiszonehaveplacedaninequitableenvironmentaland healthburdenonthoseofusintheLoganandLacyneighborhoods. TheGeneralPlanadoptedbythe CityCouncilin2022compelsyoutoaddresstheseinequitiesbypermanentlybanningindustrialusesin theTransitZoningCode.
Pleasedonotallowoutsidebusinessintereststooverridetheconcernsoftheapproximately10,000 residentswholivehereanddealwiththesehealthandsafetyconcernseveryday.
Sincerely,
RyanFriesen
HomeownerinWard6
1 Ibarra, Evelyn
From: VictorDMendez <[email protected]>
Sent: Saturday, November
To: JL; eComment
Subject: Re: CityofSantaAnaOrdinance
Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
Pretty good.
I understand you sent it to all other CMs.
Youjust also send to [email protected]. Thisensuresit is part of the public record.
VICTORDMENDEZ
Wecannotbecomewhatwewantbyremainingwhatweare."
OnSat, Nov30, 2024at6:42PMJL < wrote:
Soundsgoodtome. Here'sthefinalonthelettertoJLoetal:
DearJLo:)
WeunderstandthatyouhavesomeconcernsregardingtheproposedEncampmentOrdinancewhichwould affectourwardhereat2222E. 1stStreet. WeunderstandthatoverreachbySAPDisoneconcern. Manyofus hereatMetroEastSeniorApartmentsthinkthelanguageof thisproposedOrdinanceshouldbechangedto allowPolicediscretiontosendacitedoffendertojail onlyafterthe3rdincident. Onthe1stand2ndcitation theindividualshouldberemandedtoSocialServiceFacilities. Afterall SantaAnahassome600+ bedsto thosein needandwebelievethathomelessnessisnotacrime!
However, weareavulnerablepopulationundulyburdenedbythehomelessinvadingourMetroEastSenior campus, busstopsandsurroundingbusinesses. Welivewiththedailyimpactof drugs, prostitution, filth and encampmentonourdoorstepandin ourhallways. WelikethattheproposedOrdinanceoffersSocialServices tothosepersonswhocouldsoobviouslybenefitfromshelterandahotmealandleadtosaferlife surroundings forweelderlyaswellasthechildrenof FirstPointgoingto/fromschool.
Wewouldappreciateyourbestadviceandeffortin balancingtheinterestsof all partiessothatwewill not becomeadditionallyaffectedbyothercities' restrictionsonencampments. Everyonedeservesaplacetolive off thestreets. If SantaAnahasnofairEncampmentOrdinance, thenouralreadydiresituationwill onlyget worsehereatMetroEastandthroughoutthecity.
1 PleasehelpustocreateafairEncampmentOrdinancefor EVERYONEin ourcommunity.
Thankyouverymuchfor yourassistancein representingourconcerns, Seniorsof MetroEast
OnSat, Nov30, 2024at6:37PMVictorDMendez < wrote:
you take the first cut - I think your frame of referenceis very effective. It coverswhat it needsto do, but with some nuance.
I will then edit for a draft final and if we agree, we can roll it out next week.
VICTORDMENDEZ
Wecannotbecomewhatwewantbyremainingwhatweare."
OnSat, Nov30, 2024at6:20PMJL < wrote:
Okay, greatadvice, Victor. Areyouwritingthepetition? Who'son1stwhat'son2nd...justissueadivision oflabortothoseofuswillingtohelp. Remember, I'lltakethe6thfloorpetitionsignaturesrequests.
Thanksforyourgoodwork!
OnSat, Nov30, 2024at6:16PMVictorDMendez < wrote:
Excellentand very balanced - I like it; however, we have capacityfor 600 beds ( I cannot verify this number) in our City Shelter, but we do not have them all available.
We may have only 5 at this time.
Youcan mention we have several other local shelters in Santa Ana ready to help.
CheckTyposand some grammatical errors.
I would change "advice" to "effort".
She offers a meeting - take it.
I would incorporate the tone and content of the letter into the petition.
VICTORDMENDEZ
Wecannotbecomewhatwewantbyremainingwhatweare."
2 OnSat, Nov30, 2024at5:57PMJL < wrote:
Thisiswhatwehavesofar:
DearJLo:)
IunderstandthatyouhavesomeconcernsregardingtheproposedEncampmentOrdinancewhichwould affectourwardhereat2222E. 1stStreet. WeunderstandthatoverreachbySAPDisoneconcern. Many ofushereatMetroEastSeniorApartmentsthinkthelanguageofthisproposedOrdinanceshouldbe changedtoallowPolicediscretiontosendacitedoffendertojailonlyafterthe3rdincident. Onthe1st and2ndcitationtheindividualshouldberemandedtoSocialServiceFacilities. AfterallSantaAnahas some600bedsavailabletothoseinneedandwebelievethathomelessnessisnotacrime! However, weareavulnerablepopulationundulyburdenedbythehomelessinvadingourMetroEast Seniorcommunity, busstopsandsurroundingbusinesses. Welivewiththedailyimpactofdrugs, prostitution, thilthandencampmentonourdoorstepandinourhallways. Welikethattheproposed OrdinanceoffersSocialServicestothosepersonswhocouldsoobviouslybenefitfromshelterandahot mealandleadtosaferlifesurroundingsforweelderly.
Wewouldappreciateyourbestadviceinbalancingtheinterestsofallpartiessothatwewillnotbecome additionallyaffectedbyothercities' restrictionsonencampments. Everyonedeservesaplacetoliveoff thestreets. IfSantaAnahasnofairEncampmentOrdinanceouralreadydiresituationwillonlygetworse hereatMetroEast.
PleasehelpustocreateafairEncampmentOrdinanceforEVERYONEinourcommunity.
Thankyouverymuchforyourassistanceinrepresentingourconcerns, SeniorsofMetroEast
OnSat, Nov30, 2024at5:52PMJL <
toJLofromSeniorsandwillsendit to
othercouncilmembersaswell. Sometimesit'sgoodtooffertheoppositionanopeningto negotiations. IthinkthiscouldhelptheMayor'sposition. I'llsendacopytoyoushortly.
Thepetitionneedn't mentionanythingotherthanwhatyou'vealreadystated--thisisaseparateissue.
OnSat, Nov30, 2024at5:17PMVictorDMendez < wrote:
We should just stipulate support the ordinanceand let the Councilwork out the languagethat is supported by a majority.
There will be a lot of discussionwithin Councilon this and this ordinanceis far from final. Btw, this is an ordinancethat was drafted by Santa Ana PD.
It is doubtful that the languagethat was proposedwill becomethe final ordinance.
Right now, the Mayor, who has been by our side for two years, could use some support. 3
Perhapsthe petition puts something in about encouragingproductive discussions to provide an effective policy.
VICTORDMENDEZ
Wecannotbecomewhatwewantbyremainingwhatweare."
OnSat, Nov30, 2024at4:48PMJL < wrote:
Victor,
AftersimplifyingyourrequesttoMetroEastresidents, Irereadtheproposedordinancewith opposition ( Jessieetal) inmind. Thelanguagestipulatingthatit'sthePoliceOfficer'schoicetosend thecampingoffendertojailorCityFacilitiescouldbemodifiedtoallowOfficerdiscretiononlyafter the2ndor3rdoffense--thismaybemoreacceptabletosomecouncilmembersandthepublic.
In youropinion, howcanwe, ormyself, bestintroducesuchalanguagechangetothisproposal? Inan efforttobuildconsensus, it'sgoodtolistentoopponents' concernsandaddressanyimbalanceof interests. WhileIfullysupporttheSAPD, evenSuperiorCourtJudgeshaveconcernsaboutpunitive behavioroftheirforceattimes.
OnSat, Nov30, 2024at1:53PMVictorDMendez < wrote:
Jen -
Attachedis the subject ordinance. It is quite prescriptive, but the scopecan best be summarizedin the following 4 componentsof the ordinance:
1. PROHIBITSCONDUCTTHATINTERFERESWITHPUBLICRIGHTSOFACCESSTOPUBLICPROPERTYTO ADDRESSCHANGESINLAWBROUGHTABOUTBYCITYOFGRANTSPASS, OREGONV. JOHNSON, ET.
AL., 144S. Ct. 2202 (2024)
2. Defines Publicrights-of-wayorright-of-wayas anyplaceofanynaturewhichisdedicatedforuse bythegeneralpublicforpedestrianandvehiculartravel, andincludes, butisnotlimitedto, astreet, sidewalk, curb, crossing, intersection, parkway, highway, boulevard, road, roadway, tunnel, bridge, thoroughfareoranyothersimilarpublicway, orautilityeasementinwhichtheCityhasaninterest.
3. Anindividualcan be chargedwith a violationbut inlieuofbeingtakentojail, may, attheelection ofthecitingpoliceofficerandwithconsentoftheindividual, betakentoafacilityprovidingsocial servicesrelatedtomentalhealth, housing, and/orsubstanceabusetreatment.
4. Itshallbeunlawfulforanypersontocamp, occupycampfacilitiesorusecampparaphernaliainthe followingareas, exceptasotherwiseprovided:(a) Anystreet; (b) Anypublicparkinglotorpublic area, improvedorunimproved;(c) AnyLandscapedArea;(d) Anypublicrights-of-way;(e) Anypublic plaza;(f) TheCivicCenter;(g) Anymedian;(h) Anypark.
Let me know what else you need.
4 VICTORDMENDEZ
Wecannotbecomewhatwewantbyremainingwhatweare."
5 Ibarra, Evelyn
From: SeniorResidentsofMetroEast <[email protected]> Sent: Saturday, November30, 20247:
To: eComment
Subject: CopyofaLettertoOurWardRepresentative, CouncilMember, JessieLopez Attention: Thisemailoriginatedfromoutsideof Cityof SantaAna. Usecautionwhenopeningattachmentsorlinks.
DearJLo:)
WeunderstandthatyouhavesomeconcernsregardingtheproposedEncampmentOrdinancewhichwould affectourwardhereat2222E. 1stStreet. WeunderstandthatoverreachbySAPDisoneconcern. Manyofus hereatMetroEastSeniorApartmentsthinkthelanguageof thisproposedOrdinanceshouldbechangedto allowPolicediscretiontosendacitedoffendertojail onlyafterthe3rdincident. Onthe1stand2ndcitation theindividualshouldberemandedtoSocialServiceFacilities. Afterall SantaAnahassome600+ bedstothose in needandwebelievethathomelessnessisnotacrime!
However, weareavulnerablepopulationundulyburdenedbythehomelessinvadingourMetroEastSenior campus, busstopsandsurroundingbusinesses. Welivewiththedailyimpactof drugs, prostitution, filth and encampmentonourdoorstepandin ourhallways. WelikethattheproposedOrdinanceoffersSocialServices tothosepersonswhocouldsoobviouslybenefitfromshelterandahotmealandleadtosaferlife surroundings forweelderlyaswellasthechildrengoingto/fromschool.
Wewouldappreciateyourbestadviceandeffortin balancingtheinterestsof all partiessothatwewill not becomeadditionallyaffectedbyothercities' restrictionsonencampments. Everyonedeservesaplacetoliveoff thestreets. If SantaAnahasnofairEncampmentOrdinance, thenouralreadydiresituationwill onlygetworse hereatMetroEastandthroughoutthecity.
PleasehelpustocreateafairEncampmentOrdinanceforEVERYONEin ourcommunity.
Thankyouverymuchfor yourassistancein representingourconcerns, Seniorsof MetroEast
1 Arevalo, Evelyn
From: Michael Mavrovouniotis <
Sent: Monday, December 2, 2024 5:41 PM
To: eComment
Subject: CITY COUNCIL, GENERAL PUBLIC COMMENT
Attachments: OCACStrategic Plan ExecutiveSummary.pdf
Attention: This email originated from outside of City of SantaAna. Use caution when opening attachmentsor links.
Your city is badly served by OC Animal Care( the county shelter)& OC Community Resources( the county agency that mismanages the shelter).
This information, including two short attachments, is being placed in the Public Record for the benefit of the citizens.
These agencies, OCAC& OCCR, have claimed the animal shelter needs a new Strategic Plan. But we already have a perfectly good plan, approved unanimously by the Board of Supervisors in 2018. The existing plan is nowhere to be found on county websites. I' m attaching the file:
OCAC Strategic Plan Executive Summary. pdf
and you can accessthe complete plan via this web link:
OCAC Strategic Plan 052218( 004). pdf
The Strategic Plan slide presentation used by OCAC& OCCR can be played online:
https: Hprezi. com/ view/ NtAxepFT5Xo3oXealcWC6/
After you start, you hit the space bar to advance.)
I' m attaching a key slide from this presentation:
Slide from presentation. jpeg
The slide shows that success is measured via monthly reports. The shelter is not producing these monthly reports at all. That' s what failure looks like.
Why do OCAC& OCCR want to waste money on a new contract? Because they' re failing to deliver on the existing plan, that' s why.
This city and its citizens deserve better. Get more information on OCShelter. com 1 Measur ' in
Live - release ra
is
Monthly metri
Quarterly track
is
Monthly financ
CIC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
Vision: A safe, compassionate community for all.
Mission: To provide refuge and care for animals, foster the human- animal bond and promote safety in our community.
Strategic Priority 1: Animal Care, Enrichment, and Placement
1. Every animal in the shelter a) One hundred percent of all dogs qualified ( retention met, receives daily, varied healthy, friendly) are in daily playgroups. ( Small dogs by enrichment. Summer 2018; large dogs by Fall 2018 with occasional playgroups before then, as staffing permits).
b) 100% of dogs are provided in- kennel enrichment tailored for their needs daily by June 2018.
c) Every adoptable cat is taken out of its housing unit for enrichment at least three times per week by Summer 2018. d) 100% of cats receive appropriate enrichment tailored for their needs daily and are housed in portalized or large cages by Fall 2018.
2. Every animal' s care and a) Every" must" outlined in Association of Shelter Veterinarians status is tracked in order to ASV) Guidelines for Standards of Care in Animal Shelters is demonstrate ongoing, daily implemented and occurring at OCAC by Spring 2019. care and comfort during
b) 100% of" should and ideally' ASV Guidelines for Standards of their stay.
Care in Animal Shelters practices are implemented by
Summer 2021.
c) 100% of animal enrichment activities tracked by Fall 2018.
3. Options for moving animals a) Average length of stay ( LOS) of 8 days for most" Fast Track" quickly through the system animals and 15 days for most " Slow Track" animals by to live outcomes are January 2019. Animals may stay beyond this LOSbut all maximized. efforts are made to decrease roadblocks to movement of animals to live release.
b) 75% of medical animals ( any animal under veterinary care at OCAC) placed for public adoption while undergoing
treatment.
c) Increase number of fosters able to house animals with medical conditions by 50% by Summer 2018.
d) Length of stay for cats with upper respiratory infections is reduced by 20%, as cats recover quicker through targeted medical fosters.
1 OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
4. More animals that enter a) Live release rate for dogs will remain over 90%.
CCAC are saved annually. b) Underage kitten transfers will increase by 10% by December 2018.
c) Live release for cats will increase by at least 5% each year with a target of 85% or higher by December 2020.
d) Live release rates for kittens will increase to at least 70% by the Spring of 2019. Staff will evaluate annually and adjust up as needed.
e) Owner requested euthanasia for dogs and cats decreases to 2% of intake by 2019 ( and is monitored).
f) Owner surrenders for dogs and cats are increasingly referred to our diversion program instead of shelter intake. A
baseline for this metric will be recorded at the end of 2018 and shall increase by 10%. This metric will be evaluated annually to determine next target.
5. Reunite more lost pets with a) Increase RTO ( Return to Owner) rate for dogs to 45% and their owners. RTO for cats to 5% by December 2019. b) Licensing compliance of 60% or greater by 2019.
c) Increase TNR ( Trap- Neuter- Return) rate for cats to 20% by 2019. ( Numbers will be evaluated at the end of 2018; if we have significantly increased our TNR cats by that time, this metric may be increased.)
2 1) OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
Strategic Priority 2: Stakeholder Engagement and Marketing
1. Make the adoption process a) Adopter satisfaction of at least 85% as captured in post- customer- friendly, easy and adoption surveys.
efficient. b) Streamline adoption process so that it only takes 10 minutes at the window to complete a customer' s transaction by Fall 2018, as measured by periodic time studies, or by using potential new technology.
c) Assess the visitation process and implement a new, more customer- friendly process by Fall 2018, as captured in feedback from customer surveys.
d) 80% of requested visits with adoptable animals are
accommodated within 15 minutes of request, as measured
by periodic time studies, or by using potential new
technology.
2. Adoption Partners are a) Conduct yearly survey showing a 10% increase in satisfaction engaged and relationships annually by adoption partners to at least 85% by 2020. enhanced. Utilize the survey conducted by JVR in Fall 2016 as the baseline for rate of satisfaction.
3. Volunteers are engaged in a) Increase volunteer engagement by 50% by February 2019. almost every aspect of b) Increase training provided for all key areas of volunteer shelter operations to provide involvement by 25% by February 2019 needed support to achieve
c) Create a tiered infrastructure for volunteer engagement OCAC goals.
whereby current volunteers have written position
descriptions and schedules by Fall 2018.
d) Expand volunteer program to include additional
responsibilities and duties to support staff and animals by Summer 2018.
4. Public feels welcome at the a) All staff receives comprehensive customer service training— shelter, has a positive refresher for current staff, onboarding for new staff by experience, and clear ways Spring 2019.
b) 75% of enrichment items are received through direct to help. donations or the Amazon Wishlist by Summer 2019. c) A fund specifically devoted to helping owners reclaim their lost pets is created by 2019, with at least$ 50,000 annually to help shelter animals be reunited with their families. 3 1) OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
5. The Community has access a) Proactive, consistent social media messaging increases to increased information followers on Facebook page by 10% by December 2018. sharing and transparency to b) New feature ( i.e. before and after story, adoption happy increase understanding and ending, highlighted program, etc.) on social media every support for OCAC. month by June 2018.
c) Transparency to the public is offered through sharing and posting of monthly animal outcomes as well as progress
towards goals on OCAC website by Fall 2018.
6. Contracting cities recognize a) OCAC retains all current contract cities and these cities the great service provided report a satisfaction rate of 75% or higher with services by by OCAC and want to be January 2019.
part of it. b) Non- Contract cities recognize the positive impact OCAC has on the community and request to join our program by
January 2020.
7. Engage the veterinary a) Partnership with veterinary hospital groups implemented by community to encourage Fall 2018 to ensure veterinary aftercare of animals following the relationship between adoption, decreasing returns by 5% at the end of 2019. vets and shelter animals.
b) Continue engagement at Veterinary Medical Association forums for sharing ideas and increased partnership between private veterinarians and the shelter, as demonstrated by more veterinarians represented at shelter events.
4 1) OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
Strategic Priority 3: Culture and Organizational Development
1. OCAC departments a) Roundtable meetings between the sections are held every communicate consistently month by August 2018.
and understand each other' s
goals.
2. Goals are defined within a) 90% of staff report that they are informed and understand departments and each their role by Fall 2018.
person understands their
role in the goals.
3. Staff are highly trained and a) 90% of staff report they are informed and understand their report they are informed and roles and demonstrate that they consistently follow policies understand their roles. and procedures by Spring 2019.
b) Each staff member has a defined job description with measurable goals.
c) Performance reviews conducted annually to determine that staff follow written SOP's, and progress meetings held every 6 months.
d) Annually review program protocols and written SOP's, with staff training by Fall 2019.
4. Visitors and customers of a) All staff is trained on excellent customer service and are OCAC have professional and given the tools to succeed by Summer 2018 respectful interactions with b) Customer complaints decrease 25% and positive reviews on all staff. Yelp, Google increase by 50% by January 2019. c) By Fall 2018, staff create a system to respond and attempt to resolve any complaints or negative reviews on Google and Yelp.
d) Create a comprehensive Customer Service training program and Policy& Procedure ( P& P) for all staff, with specifics for each area by Spring 2019.
S. Create a positive a) Create cultural agreement for all staff and volunteers by Fall organizational culture, which 2018.
encourages cooperation and b) All staff and volunteers are trained on the cultural customer service for staff agreement that guides their service at the shelter by and volunteers.
December 2018.
5 OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
Strategic Priority 4: Fiscal Stewardship and Sustainability
1. Increase revenues from dog a) Licensing compliance of 60% or greater by 2019. licensing in OCAC's service
areas
2. Increase volunteer a) Enhance volunteer engagement by providing more engagement to assist with structure and resources to support volunteers in their work daily shelter duties and through elevation of volunteer leaders by July 2018. events b) Increase number of active volunteers by 50% in 2019.
3. Engage in fundraising a) Establish a fundraising initiative by 2019 that generates campaign to increase donor funds to enable OCAC to support and expand current base, and an increase of operations.
donations to the shelter
4. Complete fee study to gather a) Bring recommendations from the Auditor/ Controller fee a more accurate estimate of study to Board of Supervisors for implementation in 2018. costs for program services
S. Investigate alternative dog a) Investigate and if appropriate bring to the Board for license tag programs to consideration a revenue- based dog tag system to reduce lower costs and encourage calls reuniting animals with their owners by 25%. increased compliance
6 1) OC Animal Care Strategic Plan 2018
OC Animal Care Executive Summary
Strategic Priority 5: New Shelter On- Boarding
1. OCAC staff prepare and a) Regular meetings set with roles and responsibilities execute a smooth transition identified by October 2017 Completed. from the old shelter to the b) Comprehensive move plan developed by November 2017. new shelter.
Completed.
c) Move accomplished by( one month post construction
completion— Estimated March 2018). Completed.
2. OCAC staff develops new a) Work flows developed based on blue prints by( 3 months protocols and work flows for before move) Completed.
new shelter. b) Protocols drafted for new shelter by( 2 months before move), finalized by 12 months after move in, revised as needed after move in.
3. OCAC staff plays an active a) Awesome grand opening for volunteers, contract cities, role in planning and community and Board members. Completed. participating in the new b) Clear the old shelter adoption event held prior to move to shelter grand opening. extensively reduce the number of animals needing to be moved to new facility 1 week prior to scheduled move.
Completed.
c) Tours planned and conducted at and after opening
4. OCAC staff plans tour of new a) Tailored tours developed and scheduled by two months shelter to engage after move for following groups: grand opening, media, vet stakeholders community, contract cities, volunteers, ACCOC, rescue partners.
7 Arevalo, Evelyn
From: Mayra Martinez <
Sent: Monday, December 2, 2024 10:00 PM
To: eComment
Subject: RE: City of Santa Ana Council Meeting Tuesday December 3rd Attention: This email originated from outside of City of Santa Ana. Use caution when opening attachments or links.
Good evening,
Hope this email finds you well. I am a 40 year resident of the City of SantaAna. I resideby the Diamond district. A family member of mine hasbeen dealing with a disturbed neighbor who hasrepeatedly harassedher to the point of physically assaultingher. My aunt is a 60 year old woman who hascontributed to this community since shearrived to SantaAna. I am saddenedto seethat not much hasbeendoneto protect her from this individual. I would like to think that the City of SantaAna, especially our community leaderswant their residentsto feel prideful about the city they live in. I'm suremy family member is not the only resident that is or hasdealt with a unpleasantneighbor. We needto take thesetype of situations seriously to prevent further harm to any parties involved. I kindly askthe council to implement a zero tolerance plan to those who intimidate and cause harm to our fellow Santa Ana community members.
I appreciate your attention to my pleading today.
Best regards,
Mayra Martinez
1 Flores, Dora
From: BrianMora <[email protected]>
Sent: Tuesday,
To: eComment
Subject: StephanieMendez (MotherAssault)
Attention: ThisemailoriginatedfromoutsideofCityofSantaAna. Usecautionwhenopeningattachmentsorlinks.
Hello,
I’mvoicingmyfrustrationwiththeunaddressedassaultcaseagainstthemotherofadearfriendStephanieMendez.
She’sbeenpatientlyawaitingaresolutionoraresponseforherviolentneighborwho’shasattackedheronseveral occasions. ThisisunjustandunfairthatthecommunityshouldfeelthreatenedandunsafeinthecityofSantaAnawith nosupport. Pleaseassistwithprovidingthenecessaryhelpandsupportforthisfamily. Theyaregoodpeople, I’ve knownthemsinceIwasayouth. Theymeannoharmandareattheirwitsend. Ihavehopethatyouguyswilldothe rightthingforthecommunity.
BrianMora
SentfrommyiPhone
1 Flores, Dora
From: [email protected]
Sent: PM
To: eComment
Subject: PublicCommentsforCityCouncilMeeting12/3/24
Attention: ThisemailoriginatedfromoutsideofCityofSantaAna. Usecautionwhenopeningattachmentsorlinks.
PostandmakepublicCityof SantaAnaandSantaAnaPoliceDepartmentpolicyonnepotismand/or conflictof interestpoliciesin havingalegallymarriedspousesuperviseanotherspouse; director indirectdirect supervisioninsamedepartment. PostandmakepubliclimitedpersonnelCityrecordsconfirmingor denying thecurrentActingSantaAnaChiefof PoliceRobertRodriguezislegallymarriedto andin effectsupervises SantaAnaPoliceDispatcherRachelRodriguez (directlyor indirectlydirectlybythechainof command), andas such, isviolatingitsownwrittenpoliciesandbestpracticesof humanresourcesmanagementandcompromise of confidentialinformation.
2 Flores, Dora
From: [email protected]
Sent: 19PM
To: eComment
Subject: PublicCommentsforCityCouncilMeeting12/3/24
Attention: ThisemailoriginatedfromoutsideofCityofSantaAna. Usecautionwhenopeningattachmentsorlinks.
ProvidetheCity'spersonnelactionconfirmationto investigateallegationsof misconductagainstSantaAna PoliceDeputyChiefEnrique (Henry) Esparzaonmultipleallegationsandclaimsof sexualharassment, creating ahostileworkenvironmentandcreatinganuncomfortable, targetedworkplaceenvironmentfor multiple employees (targetingfemaleandmalesubordinates) inviolationof federal / statelaw, andCity / Police Departmentpolicies; priorto hisresignation/retirementdateof December12, 2024. TheCityisonwritten noticeof Esparza'simpendingresignation/retirementandisobligatedto investigateclaimsagainsthim, conductedin thecourseandscopeof hisemployment, includingmultiplewitnessintimidationincidents. The City'sActingPoliceChiefRobertRodriguezandtheDirectorof HumanResourcesarebothonwrittennoticeof Esparza'sgrossmisconduct. TheCityhassignificantliabilitywiththisknownemployee, involvingmultiple allegationsof misconductin theworkplacebywayof hispositionof access, authorityandinfluence. 3