Exhibit 2 — Santa Ana City Council, March 18, 2025

Streamlined Annual
PHA Plan
(HCV Only PHAs)
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 03/31/2024

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Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, including changes to these policies, and informs HUD, families served by the PHA, and members of the public of the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families Applicability. The Form HUD-50075-HCV is to be completed annually by HCV-Only PHAs. PHAs that meet the definition of a Standard PHA, Troubled PHA, High Performer PHA, Small PHA, or Qualified PHA do not need to submit this form. Where applicable, separate Annual PHA Plan forms are available for each of these types of PHAs.

Definitions.
(1) High-Performer PHA – A PHA that owns or manages more than 550 combined public housing units and housing choice vouchers, and was designated as a high performer on both the most recent Public Housing Assessment System (PHAS) and Section Eight Management Assessment Program (SEMAP) assessments if administering both programs, or PHAS if only administering public housing. (2) Small PHA - A PHA that is not designated as PHAS or SEMAP troubled, that owns or manages less than 250 public housing units and any number of vouchers where the total combined units exceed 550.
(3) Housing Choice Voucher (HCV) Only PHA - A PHA that administers more than 550 HCVs, was not designated as troubled in its most recent SEMAP assessment and does not own or manage public housing.
(4) Standard PHA - A PHA that owns or manages 250 or more public housing units and any number of vouchers where the total combined units exceed 550, and that was designated as a standard performer in the most recent PHAS and SEMAP assessments. (5) Troubled PHA - A PHA that achieves an overall PHAS or SEMAP score of less than 60 percent. (6) Qualified PHA - A PHA with 550 or fewer public housing dwelling units and/or housing choice vouchers combined and is not PHAS or SEMAP troubled.

A. PHA Information.

A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093
PHA Plan for Fiscal Year Beginning: (MM/YYYY): 07/2025 PHA Inventory (Based on Annual Contributions Contract (ACC) units at time of FY beginning, above) Number of Housing Choice Vouchers (HCVs) 3,142
PHA Plan Submission Type: Annual Submission Revised Annual Submission Availability of Information. In addition to the items listed in this form, PHAs must have the elements listed below readily available to the public.

A PHA must identify the specific location(s) where the proposed PHA Plan, PHA Plan Elements, and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally, the PHA must provide information on how the public may reasonably obtain additional information of the PHA policies contained in the standard Annual Plan but excluded from their streamlined submissions. At a minimum, PHAs must post PHA Plans, including updates, at the main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official website.

PHA Consortia: (Check box if submitting a joint Plan and complete table below) Participating PHAs PHA Code Program(s) in the Consortia Program(s) not in the Consortia No. of Units in Each Program
Lead HA:

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Plan Elements.

B.1

Revision of Existing PHA Plan Elements.

a) Have the following PHA Plan elements been revised by the PHA since its last Annual Plan submission?

Y N
Statement of Housing Needs and Strategy for Addressing Housing Needs.

Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions.

Financial Resources.

Rent Determination.

Operation and Management.

Informal Review and Hearing Procedures.

Homeownership Programs.

Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements.

Substantial Deviation.

Significant Amendment/Modification.

(b) If the PHA answered yes for any element, describe the revisions for each element(s):

The Housing Choice Voucher Program Administrative Plan will be updated to comply with the Housing Opportunity Through Modernization Act of 2016 (HOTMA) when the PHA implements HOTMA.

B.2

New Activities. – Not Applicable

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B.3

Progress Report.

Provide a description of the PHA’s progress in meeting its Mission and Goals described in its 5-Year PHA Plan.

Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community.

Objective # 1: Utilize 100% of the Annual Budget Authority provided by HUD for each CY.  SAHA utilized 99.2% of our Annual Budget Authority provided by HUD for CY 2024. It would have been 104.6% but SAHA received $2,746,823 in set-aside funds at the end of CY 2024.

Objective # 2: Apply for new funding opportunities for additional vouchers.  In July 2024, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04.
 In December 2024, SAHA received $2,746,823 in CY 2024 HAP Set-Aside funds, including $2,366,312 for project-based vouchers and $380,511 for HUD-VASH.

Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance.

Objective # 1: Expand the number of active participants in the Family Self-Sufficiency Program.  SAHA has 139 active participants in the Family Self-Sufficiency Program as of January 2025. The number of active participants in the Family Self-Sufficiency Program increased by 10 new participants. Specifically, 129 families were enrolled in January 2024 and 139 families were enrolled by January 2025. The number of mandatory slots for SAHA also decreased to 55. In addition, as of December 2024, the percent of families enrolled over mandatory slots is equal to 253%, and a total of 68% of active participants have an escrow account balance in the program.
 SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition, SAHA also provided an annual calendar to all of our participants with a Story of Success for each month.

Objective # 2: Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program.  During this Fiscal Year, there were two (2) participants who graduated from the Family Self-Sufficiency Program as of January 2025.

Goal # 3: Ensure the accuracy, integrity and compliance of all voucher program operations.

Objective # 1: Retain High Performer SEMAP status.
 SAHA was certified as a High Performer for FY 23-24. The final SEMAP score for the fiscal year ending 6/30/2024 is 97%. SAHA audited a total of 425 randomly selected files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 36 files. This is equal to twelve (12) times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 50 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections.

Goal # 4: Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords.

Objective # 1: Communicate on a regular basis with active landlords by providing information on key program updates.  SAHA sent a monthly electronic Landlord Newsletter to our active landlords. Each newsletter provided key program updates and information for landlords.

Objective # 2: Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program.
 SAHA renewed and maintained an active membership with the Orange County Apartment Association.

Goal # 5: Provide equal opportunity, affirmatively further fair housing and provide regular training on fair housing for staff, owners and participants.

Objective # 1: Provide an annual mandatory training for all Housing Authority staff.  On August 22, 2024, SAHA held an annual Fair Housing Training for all Housing Division employees. This annual training is required for all employees.

Objective # 2: Provide information on fair housing to owners and participants.  SAHA provided information on fair housing to owners and participants.

Goal # 6: Provide information on the Violence Against Women Act (VAWA) of 2013 to active participants and owners to ensure protection for Victims of Domestic Violence, Dating Violence, Sexual Assault, or Stalking.  SAHA provided information on VAWA to all program applicants, participants and landlords.

B.4

Capital Improvements. – Not Applicable

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B.5

Most Recent Fiscal Year Audit.

(a) Were there any findings in the most recent FY Audit?

Y N N/A

(b) If yes, please describe:

C. Other Document and/or Certification Requirements.

C.1

Resident Advisory Board (RAB) Comments.

(a) Did the RAB(s) have comments to the PHA Plan?

Y N

(b) If yes, comments must be submitted by the PHA as an attachment to the PHA Plan. PHAs must also include a narrative describing their analysis of the RAB recommendations and the decisions made on these recommendations.

Three Resident Advisory Board meetings were held on February 5, 2025 with 39 HCV participants who receive assistance from the Housing Authority. The meetings were conducted in three languages: English, Spanish, and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board in English, Spanish and Vietnamese. The 39 members of the Resident Advisory Board provided input for the development of the 5-Year Plan.

SAHA also conducted a survey for all of HCV participants. The survey was e-mailed to all active HCV participants who have provided their e-mail address to our staff. A total of 16 responses were received to the survey.

Staff analyzes all of the recommendations from the Resident Advisory Board and survey responses by: 1) considering the feasibility of each recommendation; 2) discussing as a team how SAHA could implement each recommendation; and 3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by the Housing Authority.

C.2

Certification by State or Local Officials.

Form HUD 50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan.

C.3

Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan.

Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed, must be submitted by the PHA as an electronic attachment to the PHA Plan.

C.4
Challenged Elements. If any element of the PHA Plan is challenged, a PHA must include such information as an attachment with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public. (a) Did the public challenge any elements of the Plan?

Y N

If yes, include Challenged Elements.

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Affirmatively Furthering Fair Housing (AFFH).

D.1

Affirmatively Furthering Fair Housing (AFFH).

Provide a statement of the PHA’s strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5). Use the chart provided below. (PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH, the PHA is not obligated to complete this chart. The PHA will fulfill, nevertheless, the requirements at 24 CFR § 903.7(o) enacted prior to August 17, 2015. See Instructions for further detail on completing this item.

Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal

Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal

Fair Housing Goal:

Describe fair housing strategies and actions to achieve the goal

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Instructions for Preparation of Form HUD-50075-HCV
Annual PHA Plan for HCV-Only PHAs
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A. PHA Information. All PHAs must complete this section. (24 CFR §903.4)

A.1 Include the full PHA Name, PHA Code, PHA Type, PHA Fiscal Year Beginning (MM/YYYY), Number of Housing Choice Vouchers (HCVs), PHA Plan Submission Type, and the Availability of Information, specific location(s) of all information relevant to the public hearing and proposed PHA Plan.

PHA Consortia: Check box if submitting a Joint PHA Plan and complete the table. (24 CFR §943.128(a))

B. Plan Elements. All PHAs must complete this section. (24 CFR §903.11(c)(3))

B.1 Revision of Existing PHA Plan Elements. PHAs must:

Identify specifically which plan elements listed below that have been revised by the PHA. To specify which elements have been revised, mark the “yes” box. If an element has not been revised, mark “no."

Statement of Housing Needs and Strategy for Addressing Housing Needs. Provide a statement addressing the housing needs of low-income, very low-income and extremely low-income families and a brief description of the PHA’s strategy for addressing the housing needs of families who reside in the jurisdiction served by the PHA and other families who are on the Section 8 tenant-based assistance waiting lists. The statement must identify the housing needs of (i) families with incomes below 30 percent of area median income (extremely low-income); (ii) elderly families (iii) households with individuals with disabilities, and households of various races and ethnic groups residing in the jurisdiction or on the public housing and Section 8 tenant- based assistance waiting lists. The statement of housing needs shall be based on information provided by the applicable Consolidated Plan, information provided by HUD, and generally available data. The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. Once the PHA has submitted an Assessment of Fair Housing (AFH), which includes an assessment of disproportionate housing needs in accordance with 24 CFR 5.154(d)(2)(iv), information on households with individuals with disabilities and households of various races and ethnic groups residing in the jurisdiction or on the waiting lists no longer needs to be included in the Statement of Housing Needs and Strategy for Addressing Housing Needs. (24 CFR § 903.7(a)).

The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. (24 CFR §903.7(a)(2)(i)) Provide a description of the ways in which the PHA intends, to the maximum extent practicable, to address those housing needs in the upcoming year and the PHA’s reasons for choosing its strategy. (24 CFR §903.7(a)(2)(ii))

Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions. A statement of the PHA’s policies that govern resident or tenant eligibility, selection and admission including admission preferences for HCV. (24 CFR §903.7(b))

Financial Resources. A statement of financial resources, including a listing by general categories, of the PHA’s anticipated resources, such as PHA HCV funding and other anticipated Federal resources available to the PHA, as well as tenant rents and other income available to support tenant-based assistance. The statement also should include the non-Federal sources of funds supporting each Federal program, and state the planned use for the resources. (24 CFR §903.7(c))

Rent Determination. A statement of the policies of the PHA governing rental contributions of families receiving tenant-based assistance, discretionary minimum tenant rents, and payment standard policies. (24 CFR §903.7(d))

Operation and Management. A statement that includes a description of PHA management organization, and a listing of the programs administered by the PHA. (24 CFR §903.7(e)).

Informal Review and Hearing Procedures. A description of the informal hearing and review procedures that the PHA makes available to its applicants. (24 CFR §903.7(f))

Homeownership Programs. A statement describing any homeownership programs (including project number and unit count) administered by the agency under section 8y of the 1937 Act, or for which the PHA has applied or will apply for approval. (24 CFR §903.7(k))

Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. A description of any PHA programs relating to services and amenities coordinated, promoted, or provided by the PHA for assisted families, including those resulting from the PHA’s partnership with other entities, for the enhancement of the economic and social self-sufficiency of assisted families, including programs provided or offered as a result of the PHA’s partnerships with other entities, and activities subject to Section 3 of the Housing and Community Development Act of 1968 (24 CFR Part 135) and under requirements for the Family Self-Sufficiency Program and others. Include the program’s size (including required and actual size of the FSS program) and means of allocating assistance to households. (24 CFR §903.7(l)(i)) Describe how the PHA will comply with the requirements of section 12(c) and (d) of the 1937 Act that relate to treatment of income changes resulting from welfare program requirements. (24 CFR §903.7(l)(iii)).

Substantial Deviation. PHA must provide its criteria for determining a “substantial deviation” to its 5-Year Plan. (24 CFR §903.7(r)(2)(i))

Significant Amendment/Modification. PHA must provide its criteria for determining a “Significant Amendment or Modification” to its 5-Year and Annual Plan.

If any boxes are marked “yes”, describe the revision(s) to those element(s) in the space provided.

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B.2 New Activities. This section refers to new capital activities which is not applicable for HCV-Only PHAs.

B.3 Progress Report. For all Annual Plans following submission of the first Annual Plan, a PHA must include a brief statement of the PHA’s progress in meeting the mission and goals described in the 5-Year PHA Plan. (24 CFR §903.11(c)(3), 24 CFR §903.7(r)(1))

B.4 Capital Improvements. This section refers to PHAs that receive funding from the Capital Fund Program (CFP) which is not applicable for HCV-Only PHAs

B.5 Most Recent Fiscal Year Audit. If the results of the most recent fiscal year audit for the PHA included any findings, mark “yes” and describe those findings in the space provided. (24 CFR §903.7(p))

C. Other Document and/or Certification Requirements.

C.1 Resident Advisory Board (RAB) comments. If the RAB had comments on the annual plan, mark “yes,” submit the comments as an attachment to the Plan and describe the analysis of the comments and the PHA’s decision made on these recommendations. (24 CFR §903.13(c), 24 CFR §903.19)

C.2 Certification by State of Local Officials. Form HUD-50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan. (24 CFR §903.15). Note: A PHA may request to change its fiscal year to better coordinate its planning with planning done under the Consolidated Plan process by State or local officials as applicable.

C.3 Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Provide a certification that the following plan elements have been revised, provided to the RAB for comment before implementation, approved by the PHA board, and made available for review and inspection by the public. This requirement is satisfied by completing and submitting form HUD-50077 ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed.

Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed must be submitted by the PHA as an electronic attachment to the PHA Plan. This includes all certifications relating to Civil Rights and related regulations. A PHA will be considered in compliance with the certification requirement to affirmatively further fair housing if the PHA fulfills the requirements of §§ 903.7(o)(1) and 903.15(d) and: (i) examines its programs or proposed programs; (ii) identifies any fair housing issues and contributing factors within those programs, in accordance with 24 CFR 5.154; or 24 CFR 5.160(a)(3) as applicable (iii) specifies actions and strategies designed to address contributing factors, related fair housing issues, and goals in the applicable Assessment of Fair Housing consistent with 24 CFR 5.154 in a reasonable manner in view of the resources available; (iv) works with jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement; (v) operates programs in a manner consistent with any applicable consolidated plan under 24 CFR part 91, and with any order or agreement, to comply with the authorities specified in paragraph (o)(1) of this section; (vi) complies with any contribution or consultation requirement with respect to any applicable AFH, in accordance with 24 CFR 5.150 through 5.180; (vii) maintains records reflecting these analyses, actions, and the results of these actions; and (viii) takes steps acceptable to HUD to remedy known fair housing or civil rights violations. impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with the local jurisdiction to implement any of the jurisdiction’s initiatives to affirmatively further fair housing; and assures that the annual plan is consistent with any applicable Consolidated Plan for its jurisdiction. (24 CFR §903.7(o)).

C.4 Challenged Elements. If any element of the Annual PHA Plan or 5-Year PHA Plan is challenged, a PHA must include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public.

D. Affirmatively Furthering Fair Housing (AFFH).

D.1 Affirmatively Furthering Fair Housing. The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5) that states, in relevant part: “To implement goals and priorities in an AFH, strategies and actions shall be included in program participants' … PHA Plans (including any plans incorporated therein) …. Strategies and actions must affirmatively further fair housing ….” Use the chart provided to specify each fair housing goal from the PHA’s AFH for which the PHA is the responsible program participant – whether the AFH was prepared solely by the PHA, jointly with one or more other PHAs, or in collaboration with a state or local jurisdiction – and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan. If there are more than three fair housing goals, add answer blocks as necessary.

Until such time as the PHA is required to submit an AFH, the PHA will not have to complete section D., nevertheless, the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3) enacted prior to August 17, 2015, which means that it examines its own programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintain records reflecting these analyses and actions. Furthermore, under Section 5A(d)(15) of the U.S. Housing Act of 1937, as amended, a PHA must submit a civil rights certification with its Annual PHA Plan, which is described at 24 CFR 903.7(o)(1) except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document.

This information collection is authorized by Section 511 of the Quality Housing and Work Responsibility Act, which added a ne w section 5A to the U.S. Housing Act of 1937, as amended, which introduced the Annual PHA Plan. The Annual PHA Plan provides a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and member s of the public for serving the needs of low- income, very low- income, and extremely low- income families.

Public reporting burden for this information collection is estimated to average 6.02 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. HUD may not collect this information, and respondent s are not required to complete this form, unless it displays a currently valid OMB Control Number.

Privacy Act Notice. The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality EXHIBIT 2

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Certifications of Compliance with
PHA Plan and Related Regulations
(Standard, Troubled, HCV-Only, and
High Performer PHAs)
U.S. Department of Housing and Urban Development
Office of Public and Indian Housing
OMB No. 2577-0226
Expires 3/31/2024

PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations including PHA Plan Elements that Have Changed
Acting on behalf of the Board of Commissioners of the Public Housing Agency (PHA) listed below, as its Chair person or other authorized PHA official if there is no Board of Commissioners, I approve the submission of the 5-Year Plan and Annual PHA Plan, hereinafter referred to as “the Plan”, of which this document is a part, and make the following certification and agreements with the Department of Housing and Urban Development (HUD) for the PHA fiscal year beginning July 1, 2025, in connection with the submission of the Plan and implementation thereof:

1. The Plan is consistent with the applicable comprehensive housing affordability strategy (or any plan incorporating such strategy) for the jurisdiction in which the PHA is located (24 CFR § 91.2).

2. The Plan contains a certification by the appropriate State or local officials that the Plan is consistent with the applicable Consolidated Plan, which includes a certification that requires the preparation of an Analysis of Impediments (AI) to Fair Housing Choice, or Assessment of Fair Housing (AFH) when applicable, for the PHA's jurisdiction and a description of the manner in which the PHA Plan is consistent with the applicable Consolidated Plan (24 CFR §§ 91.2, 91.225, 91.325, and

91.425).

3. The PHA has established a Resident Advisory Board or Boards, the membership of which represents the residents assisted by the PHA, consulted with this Resident Advisory Board or Boards in developing the Plan, including any changes or revisions to the policies and programs identified in the Plan before they were implemented, and considered the recommendations of the RAB (24 CFR 903.13). The PHA has included in the Plan submission a copy of the recommendations made by the R esident Advisory Board or Boards and a description of the manner in which the Plan addresses these recommendations.

4. The PHA provides assurance as part of this certification that:
(i) The Resident Advisory Board had an opportunity to review and comment on the changes to the policies and programs before implementation by the PHA;
(ii) The changes were duly approved by the PHA Board of Directors (or similar governing body); and (iii) The revised policies and programs are available for review and inspection, at the principal office of the PHA during normal business hours.

5. The PHA made the proposed Plan and all information relevant to the public hearing available for public inspection at least 45 days before the hearing, published a notice that a hearing would be held and conducted a hearing to discuss the Plan and invited public comment.

6. The PHA certifies that it will carry out the public housing program of the agency in conformity with title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d-2000d—4), the Fair Housing Act (42 U.S.C. 3601-19), Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), title II of the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), and other applicable civil rights requirements and that it will affirmatively further fair housing in the administration of the program. In addition, if it administers a Housing Choice Voucher Program, the PHA certifies that it will administer the program in conformity with the Fair Housing Act, title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, title II of the Americans with Disabilities Act, and other applicable civil rights requirements, and that it will affirmatively further fair housing in the administration of the program.

7. The PHA will affirmatively further fair housing, which means that it will take meaningful actions to furt her the goals identified in the Assessment of Fair Housing (AFH) conducted in accordance with the requirements of 24 CFR § 5.150 through 5.180, that it will take no action that is materially inconsistent with its obligation to affirmatively further fair housing, and that it will address fair housing issues and contributing factors in its programs, in accordance with 24 CFR § 903.7(o)(3 ).

The PHA will fulfill the requirements at 24 CFR § 903.7(o) and 24 CFR § 903.15(d). Until such time as the PHA is required to submit an AFH, the PHA will fulfill the requirements at 24 CFR § 903.7(o) promulgated prior to August 17, 2015, which means that it examines its programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintains records reflecting these analyses and actions.

8. For PHA Plans that include a policy for site-based waiting lists:
 The PHA regularly submits required data to HUD's 50058 PIC/IMS Module in an accurate, complete and timely manner (as specified in PIH Notice 2011-65);
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 The system of site-based waiting lists provides for full disclosure to each applicant in the selection of the development in which to reside, including basic information about available sites; and an estimate of the period of time the applicant would likely have to wait to be admitted to units of different sizes and types at each site;  Adoption of a site-based waiting list would not violate any court order or settlement agreement or be inconsistent with a pending complaint brought by HUD;
 The PHA shall take reasonable measures to assure that such a waiting list is consistent with affirmatively furthering fair housing; and
 The PHA provides for review of its site-based waiting list policy to determine if it is consistent with civil rights laws an d certifications, as specified in 24 CFR 903.7(o)(1).

9. The PHA will comply with the prohibitions against discrimination on the basis of age pursuant to the Age Discrimination Act of 1975.

10. In accordance with 24 CFR § 5.105(a)(2), HUD’s Equal Access Rule, the PHA will not make a determination of eligibility for housing based on sexual orientation, gender identify, or marital status and will make no inquiries concerning the gender identification or sexual orientation of an applicant for or occupant of HUD-assisted housing.

11. The PHA will comply with the Architectural Barriers Act of 1968 and 24 CFR Part 41, Policies and Procedures for the Enforcement of Standards and Requirements for Accessibility by the Physically Handicapped.

12. The PHA will comply with the requirements of Section 3 of the Housing and Urban Development Act of 1968, Employment Opportunities for Low-or Very-Low Income Persons, and with its implementing regulation at 24 CFR Part 135.

13. The PHA will comply with acquisition and relocation requirements of the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 and implementing regulations at 49 CFR Part 24 as applicable.

14. The PHA will take appropriate affirmative action to award contracts to minority and women's business enterp rises under 24 CFR 5.105(a).

15. The PHA will provide the responsible entity or HUD any documentation that the responsible entity or HUD needs to carry out its review under the National Environmental Policy Act and other related authorities in accordance with 24 CFR Part 58 or Part 50, respectively.

16. With respect to public housing the PHA will comply with Davis-Bacon or HUD determined wage rate requirements under Section 12 of the United States Housing Act of 1937 and the Contract Work Hours and Safety Standar ds Act.

17. The PHA will keep records in accordance with 2 CFR 200.333 and facilitate an effective audit to determine compliance with program requirements.

18. The PHA will comply with the Lead-Based Paint Poisoning Prevention Act, the Residential Lead-Based Paint Hazard Reduction Act of 1992, and 24 CFR Part 35.

19. The PHA will comply with the policies, guidelines, and requirements of 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Financial Assistance , including but not limited to submitting the assurances required under 24 CFR §§ 1.5, 3.115, 8.50 , and 107.25 by submitting an SF-424, including the required assurances in SF-424B or D, as applicable.

20. The PHA will undertake only activities and programs covered by the Plan in a manner consistent with its Plan and will utilize covered grant funds only for activities that are approvable under the regulations and included in its Plan.

21. All attachments to the Plan have been and will continue to be available at all times and all locations that the PHA Plan is available for public inspection. All required supporting documents have been made available for public inspection along with the Plan and additional requirements at the primary business office of the PHA and at all other times and locations identified by the PHA in its PHA Plan and will continue to be made available at least at the primary business office of the PHA.

22. The PHA certifies that it is in compliance with applicable Federal statutory and regulatory requirements, including the Declaration of Trust(s).

Housing Authority of the City of Santa Ana CA093
PHA Name PHA Number/HA Code

5-Year PHA Plan for Fiscal Years 2025 – 2030
Annual PHA Plan for Fiscal Year 2025 – 2026
I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802).

Name of Executive Director Name Board Chairman
Michael L. Garcia Mayor Valerie Amezcua
Signature Date Signature Date
EXHIBIT 2
___________________________________________________________________________________________________________

Page 3 of 3 ends

The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of inf ormation are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure compliance with PHA Pla n, Civil Rights, and related laws and regulations including PHA plan elements that have changed.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instruction s, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of infor mation. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

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Certification by State or Local U. S Department of Housing and Urban Development Official of PHA Plans Consistency Office of Public and Indian Housing with the Consolidated Plan or OMB No. 2577-0226 State Consolidated Plan Expires 3/31/2024
(All PHAs)
Certification by State or Local Official of PHA Plans
Consistency with the Consolidated Plan or State Consolidated Plan I, Valerie Amezcua, Mayor for the City of Santa Ana, certify that the 5-Year PHA Plan and Annual PHA Plan of the Housing Authority of the City of Santa Ana (CA093) is consistent with the Consolidated Plan and the Analysis of Impediments (AI) to Fair Housing Choice or Assessment of Fair Housing (AFH) as applicable to the City of Santa Ana pursuant to 24 CFR Part 91 and 24 CFR § 903.15.

Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State Consolidated Plan and the AI:

The 5-Year PHA Plan and Annual PHA Plan (“Plan”) is consistent with the community development needs and market conditions stated in the Consolidated Plan and the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing because the Plan is consistent with the objectives, outcomes, and needs identified in the Plan Needs Assessments and citizen participation process. It also seeks to address the needs identified in the in the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing for the City of Santa Ana.

I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, i s true and accurate. Warning: HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penal ties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802)

Name of Authorized Official: Title:

Mayor Valerie Amezcua Mayor, City of Santa Ana

Signature: Date:

The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S.

Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to th e collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure consistency with the consolidated plan or state consolidated plan.

Public reporting burden for this information collection is estimated to average 0.16 hours per year per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the co llection of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number.

EXHIBIT 2
This space for filing stamp only

OR#:

O R A N G E C O U N T Y R E P O R T E R

~ SINCE 1921 ~

600 W. Santa Ana Blvd., Suite 205, Santa Ana, California 92701-4542 Telephone (714) 543-2027 / Fax (714) 542-6841

PROOF OF PUBLICATION

(2015.5 C.C.P.)

State of California )
County of Orange ) ss
Notice Type:

Ad Description:

I am a citizen of the United States and a resident of the State of California; I am over the age of eighteen years, and not a party to or interested in the above entitled matter. I am the principal clerk of the printer and publisher of the ORANGE COUNTY REPORTER, a newspaper published in the English language in the City of Santa Ana, and adjudged a newspaper of general circulation as defined by the laws of the State of California by the Superior Court of the County of Orange, State of California, under date of June 2, 1922, Case No. 13,421. That the notice, of which the annexed is a printed copy, has been published in each regular and entire issue of said newspaper and not in any supplement thereof on the following dates, to-wit:

Executed on: 10/10/2004
At Los Angeles, California
I certify (or declare) under penalty of perjury that the foregoing is true and correct.

Signature

O R A N G E C O U N T Y R E P O R T E R
~ SINCE 1921 ~
600 W SANTA ANA BLVD STE 812, SANTA ANA, CA 92701
(714) 543-2027 (714) 542-6841
OR 3890646

ABIGAIL ALCALA

CITY OF SANTA ANA/CITY CLERK
20 CIVIC CENTER PLAZA M-30
SANTA ANA, CA - 92701

GPN - GOVT PUBLIC NOTICE
PH Notice - 5YR Annual Plan - English
I am a citizen of the United States and a resident of the State of California; I am over the age of eighteen years, and not a party to or interested in the above entitled matter. I am the principal clerk of the printer and publisher of the ORANGE COUNTY REPORTER, a newspaper published in the English language in the city of SANTA ANA, county of ORANGE, and adjudged a newspaper of general circulation as defined by the laws of the State of California by the Superior Court of the County of ORANGE, State of California, under date 06/20/1922, Case No. 13421. That the notice, of which the annexed is a printed copy, has been published in each regular and entire issue of said newspaper and not in any supplement thereof on the following dates, to-wit:
01/31/2025
01/31/2025
ORANGE
!A000007016003!
Email

NOTICE OF PUBLIC HEARING

BEFORE THE CITY COUNCIL OF THE

CITY OF SANTA ANA, CA
The City of Santa Ana encourages the
public to participate in the decision-
making process. The following notice
is being provided so that you can ask
questions, make comments, and stay
informed about projects that might be
important to you. We encourage you to
contact us prior to the Public Hearing if
you have any questions.

NOTICE IS HEREBY GIVEN
- The Santa
Ana Housing Authority will hold a Public
Hearing to receive public testimony and
will take action on the item described
below. Decision on this matter will be
final.

Proposed Action:

The Housing Authority
of the City of Santa Ana will conduct a
public hearing to consider the Fiscal Year
2025 - 2030 5-Year Plan and Fiscal Year
2025 – 2026 Annual Plan for the Housing
Authority of the City of Santa Ana
(CA093). The Housing Authority is
required to hold a public hearing to
discuss and hear public comments on the
5-Year Plan and Annual Plan prior to
submission to the U.S. Department of
Housing and Urban Development (HUD).

A minimum of a 45-day notice of this
public hearing is required by the federal
regulations. Pursuant to the Quality
Housing and Work Responsibility Act of
1998 (Public Law 105-276), the Housing
Authority of the City of Santa Ana is
required to prepare a 5-Year Plan and
Annual Plan.

The 5-Year Plan for Fiscal Year 2025 -
2030 provides details about the Housing
Authority's mission, goals, and objectives,
and the progress the Housing Authority
has made in meeting the goals and
objectives described in the Housing
Authority's previous 5-Year Plan. The
Annual Plan provides details about the
Housing Authority's immediate operations,
program participants, programs, and
services, and the Authority's strategy for
handling operational concerns,
participants' concerns and needs, and
projected programs/services for Fiscal
Year 2025 - 2026. The Annual Plan also
examines long-range and short-range
strategies to address needs as identified
by the Resident Advisory Board.

Meeting Time and Date
– This matter will
be heard on Tuesday, March 18, 2025 at
5:30 p.m. or as soon thereafter as the
matter may be heard, in the City Council
Chamber, 22 Civic Center Plaza, Santa
Ana, CA 92701. Members of the public
may attend this meeting in-person or
join via Zoom. For the most up to date
information on how to participate virtually
in this meeting, please visit
https://www.santa-ana.org/agendas-and-
minutes/.

Written Comments:

If you are unable to
participate in the meeting, you may send
written comments by e-mail to
[email protected] (reference the
Agenda Item # in the subject line) or mail
to Jennifer L. Hall, City Clerk, City of
Santa Ana, 20 Civic Center Plaza – M30,
Santa Ana, CA 92701. Deadline to submit
written comments is 4:00 P.M. on the day
of the meeting. Comments received after
the deadline may not be distributed to the
Housing Authority but will be made part of
the record.

Where To Get More Information
- All
staff reports regarding any item on this
agenda are available for public ins pection
in the City Clerk's Office during regular
business hours and posted on the City's
website the Tuesday prior to the Council
meeting at: www.santa-ana.org/agendas-
and-minutes.

Who To Contact For Questions
- Should
you have any questions, please contact
Judson Brown, Housing Division
Manager, at (714) 667-2241 or you can
send an email to [email protected].

Si tiene preguntas en español, favor de
llamar al 714-647-6520.

Nu cn liên lc bng ting Vit, xin
in thoi cho Kristie Ha s (714) 667-
2206.

If you challenge the decision on the above
matter, you may be limited to raising only
those issues you or someone else raised
at the public hearing described in this
notice, or in written correspondence
delivered to the Housing Authority of the
City of Santa Ana at, or prior to, the public
hearing.

Jennifer L. Hall, CMC
City Clerk
Publish Orange County Reporter - Legals
Section
Date: January 31, 2025
1/31/25
OR-3890646#
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Resident Advisory Board Meetings
Date: Wednesday, February 5th, 2025
Time: 2:00PM — 3:00PM
Location: Santa Ana Housing Authority
20 Civic Center Plaza
Santa Ana, CA 92701
Take A Survey!
Scan the QR Code to the right
or go to:
www.surveymonkey.com/r/
PFN7VLS
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Reuniones del Consejo Asesor de Residentes
Fecha: miércoles, 5 de febrero del 2025
Hora: 2:00PM a 3:00PM
Lugar: Autoridad de Vivienda de Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
¡Tome una encuesta!
Escanee el Código QR a
la derecha o visite:
www.surveymonkey.com/r/
PFN7VLS
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Cơ Quan Quản Lý Nhà Ở Santa Ana
Kế Hoạch 5 Năm

Cơ Quan Quản Lý Nhà Ở Thành Phố Santa Ana đang chuẩn bị năm (5) năm tài chánh Kế Hoạch Hàng 2025-2030 để trình lên Bộ Phát Triển Nhà và Đô Thị Hoa Kỳ. Những người tham gia Chương trình Phi ếu Chọn Nhà được mời tham dự Cuộc Họp của Ban Cố Vấn Cư Dân và/hoặc hoàn thành một cuộc khảo sát ngắn (xem Mã QR hoặc liên kết bên dưới) để hỗ trợ và đưa ra các đề nghị liên quan đến việc phát triển Kế Hoạch 5 Năm.

Các Cuộc Họp của Ban Cố Vấn Cư Dân

Ngày: Thứ Tư, ngày 5 tháng 2, 2025
Giờ: 2:00 chiều — 3:00 chiều
Địa điểm: Cơ Quan Quản Lý Nhà Ở Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
NẾU QUÝ VỊ MUỐN THAM GIA CU ỘC HỌP NÀY, XIN VUI LÒNG
TRẢ LỜI BẰNG CÁCH G ỌI SỐ (714) 667 -2229. ĐÂY SẼ LÀ MỘT CUỘC HỌP TRỰC TIẾP

Tham Gia Khảo Sát !
Xin hãy quét mã QR bên phải
hoặc truy cập:
www.surveymonkey.com/r/PFN7VLS

EXHIBIT 2

CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org

Resident Advisory Board Meeting Agenda
February 5, 2025

I. Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan

Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)

Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs?

2. What recommendations do you have to more effectively address your housing needs?

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3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?

Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures?

Rent Determination

5. What recommendations do you have to change or improve our rent determination policies?

Operation and Management

6. What recommendations do you have to change or improve our Operation and Management?

Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self -Sufficiency Program?

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8. What recommendations do you have to encourage and motivate more assisted- families to join our Family Self-Sufficiency Program?

Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?

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CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org

Orden del día de la Reunión del Consejo Asesor de Residentes 5 d e febrero del 2025

I. Bienvenida y presentaciones
II. Explicación del propósito y la función del Consejo Asesor de Residentes (24 CFR 903.13)
III. Explicación del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3)
IV. Explicación de la actualización del plan administrativo del Programa de Vales de Elección de Vivienda y su relación con el Plan Quinquenal 2025-2030

Recomendaciones del Consejo Asesor de Residentes sobre los artículos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7)

Necesidades de vivienda y estrategia para abordar las necesidades de vivienda

1. ¿Cuáles son sus necesidades de vivienda y cuáles calificaría como sus tres necesidades de vivienda principales?

2. ¿Qué recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda?

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3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, ¿qué cree que debería hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad?

Elegibilidad, selección y admisiones

4. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de elegibilidad, selección y admisiones, incluidos los procedimientos de desconcentración y de listas de espera?

Determinación de renta

5. ¿Qué recomendaciones tiene para cambiar o mejorar nuestras normas de determinación de la renta?

Operación y gestión

6. ¿Qué recomendaciones tiene para cambiar o mejorar nuestra operación y gestión?

Autosuficiencia familiar

7. ¿Qué recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar?

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8. ¿Qué recomendaciones tiene para animar y motivar a más familias asistidas a unirse a nuestro programa de autosuficiencia familiar?

Progreso para cumplir nuestra misión

9. ¿Cómo podemos mejorar nuestro progreso para cumplir nuestra misión y apoyar mejor sus necesidades de vivienda?

10. ¿Tiene alguna otra recomendación para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad?

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THÀNH PHỐ SANTA ANA
THẨM QUYỀN NHÀ Ở SANTA ANA
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org

Chương Trình Họp Ban Cố Vấn Cư Trú
Ngày 5 t háng 2, 202 5

I. Chào Đón và Giới Thiệu
II. Giải thích về Mục Đích và Chức Năng của Ban Cố Vấn Cư Trú (24 CFR 903.13) III. Giải thích về Kế Hoạch 5 Năm của Cơ Quan Thẩm Quyền Nhà ở (24 CFR 903.3) IV. Giải Thích về Cập Nhật Kế Hoạch Hành Chánh Chương Trình Phi ếu Lựa Chọn Nhà Ở và nó Liên Quan đến Kế Hoạch 5 Năm Như thế Nào

Đề Nghị của Ban Cố Vấn Cư Trú về các Vấn Đề trong Kế Hoạch 5 N ăm của Cơ Quan Thẩm Quyền Nhà Ở Santa Ana: (24 CFR 903.7)

Nhu Cầu Nhà Ở và Sách Lược Giải Quyết Nhu Cầu Nhà Ở

1. Nhu cầu nhà ở của quý vị là gì và hãy cho biết ba nhu cầu nhà ở hàng đầu của quý vị?

2. Quý vị có những đề nghị gì để giải quyết hiệu quả hơn nhu cầu nhà ở của mình?

3. Là nhà cung cấp dịch vụ hỗ trợ nhà ở lớn nhất trong cộng đồng của chúng ta, theo quý v ị, SAHA nên làm gì để giải quyết nhu cầu nhà ở trong cộng đồng của chúng ta?

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Tính đủ điều kiện, lựa chọn và chấp nhận

4. Quý vị có những đề nghị nào để thay đổi hay cải thiện các chính sách về tính đủ điều kiện, lựa chọn và chấp nhận của chúng tôi, bao gồm các thủ tục phân quyền và danh sách chờ?

Xác Định Tiền Thuê Nhà

5. Quý vị có đề nghị gì để thay đổi hay cải thiện chính sách xác định tiền thuê nhà của chúng tôi?

Điều Hành và Quản Lý

6. Quý vị có đề nghị gì để thay đổi hay cải thiện việc Điều Hành và Quản Lý của chúng tôi?

Gia Đình Tự Lực (Family Self-Sufficiency)

7. Quý vị có những đề nghị gì để thay đổi hay cải thiện Chương Trình Gia Đình T ự Lực của chúng tôi?

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8. Quý vị có những đề nghị gì để khuyến khích và thúc đ ẩy thêm nhiều gia đình đư ợc hỗ trợ tham gia Chương Trình Gia Đình Tự Lực của chúng tôi?

Tiến Trình Hoàn Thành Sứ Mệnh của Chúng Tôi

9. Làm thế nào chúng tôi có th ể cải thiện tiến trình c ủa mình để hoàn thành s ứ mệnh của mình và hỗ trợ tốt hơn nhu cầu nhà ở của quý vị?

10. Quý vị có đề nghị nào khác để cải thiện chương trình và dị ch vụ của chúng tôi cho quý v ị, chủ nhà và cộng đồng của chúng ta không?

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2025 ANNUAL PLAN RSVP LIST
NAME PHONE Language SIGNATURE
1 FRANK LUNA 714-720-4918 ENGLISH
2 GINA DONG 714-266-9060 VIETNAMESE
\
3 PABLO !TURBIDE MARTINEZ 714-661-7602 SPANISH f1
4 DANIEL PARRA 949-613-1262 ENGLISH
5 LOUISE GAISER/FEDERICK LEROY 949-359-1185/562-298-0494 ENGLISH 2025
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TY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org
Resid
ent Advisory Board Meeting Agenda
February 5, 2025
I.

Welcome and Introductions
II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13)
III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan
Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)
Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? - Affordability, accessibility and safety
- New Developments with improvements for disabled & impaired individuals - Appliance upgrades: counter tops, buttons, brail, blinker lights, etc.. - Buildings that are all ADA accessible
- Senior Complexes with walk in showers, slip resistant

2. What recommendations do you have to more effectively address your housing needs? - Better communication: no one answers phone, no email reply - Frustration with calling endless agency list
- Requesting board be formed OR suggestion box, to provide feedback to housing authority - More collaboration/ options on accessibility, quality, safety, affordable housing options - More compassion from staff & open minded
- Increase occupancy standards
English Session Staff Notes
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- More in person appointments & meetings

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increase affordable housing
Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentrating and waiting list procedures? - Fair eligibility procedures, agree with prioritizing live/work preference Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? - More details regarding 40% calculation
- Lower 40% of income towards rent requirement
Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? - Better communication & friendlier staff
- In person appointments
- Different formati on options for submitting Rx Packet (via online portal) - Staff does not answer phone or return calls
Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self-Sufficiency Program?
-
-
-

8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program?
- Better presentation explaining incentives and providing examples What are the benefits of the program, how will joining affect my participation in housing.

Clear communication of program specifics.

Provide more resources in the newsletter.

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Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- More information meetings, quarterly & zoom options

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
- Enhance d communication
- More resources , published on website
- Rental database ‘slumlords’ list
- Better voucher briefing – coaching for first time apartment searching EXHIBIT 2
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Consideration to the payment of each table I have 2 years We are really well
Spanish session translated by
Monique Lorenzana and Vivian Lopez.

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Consider low income housing
I liked the low income that I had before the rent
The rent is fine
Nothing
I am glad for the program's support
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I really like how much they help people
Everything is really well, thank you for the help
Thank you for the help that you give
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We are fine for the bedroom or the apartment which is spacious and there no problems.

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For me everything is fine, clear, and easy.

For me everything is fine
Everything is fine
I like the program it is really good
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I feel very good where I live, it's very quiet, there are no problems, it's a very clean place.

None
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For me the waiting list was not so difficult, I had the opportunity and luck in a few years. they last long and I waited for them but mine was soon 3 years. And I feel happy and grateful.

I like the program, it is very interesting
For me everything is very well
In my opinion everything is fine on my income and as you have your rules.

EXHIBIT 2
Yes, it was excellent, I am very happy with all the services and the rules. I feel very happy and grateful for this help and with the apartment I am in.

Yes, we should have more meetings like this one so people can come and get together EXHIBIT 2
Yes, we agree or like the privacy
(We are fine) we are fine
EXHIBIT 2

The answers are
consolidated from the
Vietnamese’s resident
advisory board meeting
group. Translated by
Katie Ho.

CITY OF SANTA ANA

SANTA ANA HOUSING AUTHORITY
20 Civic Center Plaza ● P.O. Box 22030
Santa Ana, California 92702
(714) 667-2200
www.santa-ana.org

Resident Advisory Board Meeting Agenda
February 5, 2025

Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17)

Housing Needs and Strategy for Addressing Housing Needs

1. What are your housing needs and what would you rank as your top three housing needs? - A safe living environment
-A location that is within walking distance to public transportations, market, Vietnamese community -A home that has all the necessary appliances, a community that provides a variety of amenities

2. What recommendations do you have to more effectively address your housing needs? -Higher rental assistance payment and/or higher utility allowance & payment standard - Have more newly constructed, affordable buildings for elderly & disabled participants in the city -Increase enforcement on rent stabilization measures to ensure rent are reasonable & affordable -No comments. We are satisfied with the current assistance provided by SAHA

EXHIBIT 2

3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community?
- Increasing the availability of subsidized units for low-income, elderly, disabled participants -Putting a stop or cap on rent increases
-Offering more accessible programs to receive financial assistance for first-time homebuyers -Reducing the housing assistance waiting list period & lower the qualification standards for eligibility

Eligibility, Selection, and Admissions

4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? - Streamlining the application process because the waiting list period is too long. -Increasing the unit searching period due to the housing market’s limited availability.

Rent Determination

5. What recommendations do you have to change or improve our rent determination policies? -Increase the payment standard amount
-Increase subsidized amount
-Ensure that participants pay an affordable & fair portion towards housing costs -The inspection approval process should be shortened and simplified.

Operation and Management

6. What recommendations do you have to change or improve our Operation and Management? -Offer more attractive incentives for the landlord to participate in the program -Have a fund to assist with the unit’s annual maintenance to ensure safe & sanitary living space. -No change- We are happy with the operation and management of SAHA

Family Self-Sufficiency

7. What recommendations do you have to change or improve our Family Self -Sufficiency Program?
-Assisting with additional fund for those who are able to purchase a home(mobile home for example)
EXHIBIT 2

-Expanding services offering, such as, savings programs for elderly participants

8. What recommendations do you have to encourage and motivate more assisted -families to join our Family Self-Sufficiency Program?
- Catering the program so that it’s approachable for the elderly participants as well

Progress to Fulfill Our Mission

9. How can we improve our progress to fulfill our mission and better support your housing needs?
- Expand the live/work reference to the adjacent cities. -Increase on the rental assistance payment or payment standard -Focus more on new community developments for seniors.

10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community?
-Getting in contact with the assigned housing specialist could be difficult sometimes -Increase on monthly rental assistance payment
-Assist with security deposit
-Increase landlord’s participation in the program

EXHIBIT 2
Responses from Vietnamese Session.

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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Saturday, January 25, 2025 1:48:35 PMSaturday, January 25, 2025 1:48:35 PM Last Modiﬁ
ed:Last Modiﬁ ed: Saturday, January 25, 2025 1:57:01 PMSaturday, January 25, 2025 1:57:01 PM Time Spent:Time Spent: 00:08:2600:08:26
IP Address:IP Address: 76.246.229.976.246.229.9

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Aﬀordable rent places that accept housing and nice place to live Aﬀordable rent
Help more people
Keep people updated
Help people even if they don't have money
None
None
Help with looking for jobs
More things to help people
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Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? No I dont
Ÿ

ENGLISH
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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Sunday, January 26, 2025 11:24:03 AMSunday, January 26, 2025 11:24:03 AM Last Modiﬁ
ed:Last Modiﬁ ed: Sunday, January 26, 2025 12:00:50 PMSunday, January 26, 2025 12:00:50 PM Time Spent:Time Spent: 00:36:4700:36:47
IP Address:IP Address: 104.28.85.111104.28.85.111

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1.- hacer mas viviendas para ancianos.

2.- considerar las aplicaciones de retirados.

Todo está trabajando bien.

Pedir mas ayuda al gobierno federal para michas familias quenecesitan vivienda Proveer mas vivienda para tantas familias, ancianos y especialmente retirados que no les alcanza el pago de retiro Esta bien que todos nos responsabilisemos, hasta donde es posible con lo que nos toca aportar.

Todo está bien
Ninguna, el que puede estudiar, para mejorar, es bueno que lo haga.

Ninguna
Pedir mas ayuda en el gobierno federal
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Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Ninguna, solo agradecemos a Dios por su servicios y ayuda. Dios les bendiga.

ENGLISH
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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Sunday, January 26, 2025 1:30:55 PMSunday, January 26, 2025 1:30:55 PM Last Modiﬁ
ed:Last Modiﬁ ed: Sunday, January 26, 2025 2:11:58 PMSunday, January 26, 2025 2:11:58 PM Time Spent:Time Spent: 00:41:0200:41:02
IP Address:IP Address: 76.175.164.6076.175.164.60

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Providing training on how to self-advocate, along with a more thorough and in-depth understanding of how the voucher program works, would greatly beneﬁt clients. This should include details on the yearly review process, how approvals or denials are determined, and the steps to appeal in case of a denial. These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information.

Providing training on how to initiate the portability process and oﬀering a basic understanding of the funds needed to budget for a move would be invaluable. This knowledge would empower clients to plan eﬀectively and make informed decisions, reducing stress and ensuring a smoother transition during the relocation process.

To alleviate some of the stress recipients feel due to time limitations in ﬁnding housing once a voucher is awarded, it would be beneﬁcial to inform clients about city and county programs that assist with transitional housing. If this is not immediately seen as a need, it should be seriously considered to help clients make informed decisions when choosing a place, ultimately aiding in the maintenance of stable housing. Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads. Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information.

Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs. This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions.

Rent determination should be based on the client's net pay rather than their gross income. This approach would more accurately reﬂect their actual take-home pay, ensuring that housing costs are aﬀordable and aligned with their ﬁnancial reality.

N/a
N/a
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What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Providing assisted families with access to job resources, higher education certiﬁcate programs, and skill-building workshops is crucial for empowering them to increase their earning potential. These opportunities not only foster self-suﬃciency but also motivate individuals to achieve greater ﬁnancial stability and independence, ultimately enabling them to grow out of the program and take on the ﬁnancial obligations on their own.

By listening and considering how recipients' feedback is directly impacted by their access to housing, basic necessities, and community resources.

N/a
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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, January 27, 2025 5:53:25 AMMonday, January 27, 2025 5:53:25 AM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, January 27, 2025 6:38:41 AMMonday, January 27, 2025 6:38:41 AM Time Spent:Time Spent: 00:45:1500:45:15
IP Address:IP Address: 74.213.254.10274.213.254.102

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At this time 1)re-enroll in the mercy house program. 2)to complete in entirety the cards given for furniture and household goods. 3)would like to be justiﬁed for small infractions at my apt.because(and I know this is no excuse)of acquaintances that show up at my door because they have no place to go.thank you
Mercy house and I need to keep in touch more during the month and year round.im saying this to clarify an issue,people show up at my door whom I haven't invited over and few are mentally questionable and they can't reason, and have been caught in our dumpsters looking for valuables.i can say this that I(being of sound mind) have not agreed that they can go thru anything at my apartment.im trying to better myself with this new chance at life and become a model tenant and citizen at this 2nd chance of changing my life for the better.thank you It would help if we could keep in contact more often
If the clients can do it,they should be looking for housing units themselves so the weight isn't solely on the caseworker.

My SSI and SSDI have lowered because the state says I'm making more income and the only money I've earned is thru SSI AND SSDI.i haven't had extra income in past 2 years and the rent keeps going up here at my aprtments This question may be a hit and miss since I don't really know the policies of OPERATION AND MANAGEMENT but maybe a monthly questionnaire to see how we ourselves are coping with our new responsibilities and that may help SAHA with their decision making I don't really think this pertains to me since I'm living single but maybe I could be some kind of counsel to family groups since I did grow up in a family which does have respect and morals
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Q9
How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or afraid to talk to a representative because they think the matter will escalate Ok.....I have had a couple of rite ups (and I know I'm not perfect) but I haven't been the reason for these rite ups because of the acquaintances that show at my door but I would like for you to address the issue and talk with me about the matter ,and I am bettering myself in this program,please call to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the travisty.thank you very much.DANIEL PARRA/949-613-1262.

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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, January 27, 2025 7:49:57 AMMonday, January 27, 2025 7:49:57 AM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, January 27, 2025 7:57:08 AMMonday, January 27, 2025 7:57:08 AM Time Spent:Time Spent: 00:07:1100:07:11
IP Address:IP Address: 174.251.164.169174.251.164.169

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Having my above neighbor to stop smoking
Curfew from 9:00 to 7:00 in the morning
Heavy more security than that what we have not having them sitting in their car all the time watching TV or listening on their phone I don't care about that
I don't know and I hope I'm not one of them lol
Management is okay
Stop giving me notes on my door saying I did not pay rent which I did Please no children or babies on our campus
Heavy dress code they all look like gangsters and a better hygiene Edit Delete Export
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2/20/25, 9:45 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Just tighten up the security
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ENGLISH
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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, January 27, 2025 2:32:56 PMMonday, January 27, 2025 2:32:56 PM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, January 27, 2025 2:57:25 PMMonday, January 27, 2025 2:57:25 PM Time Spent:Time Spent: 00:24:2900:24:29
IP Address:IP Address: 77.111.246.4577.111.246.45

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The City should ask the voucher recipients if they are happy or having any problems in the place they're living To check on the voucher recipients once a month if everything is going well with safety and if they feel comfortable To have more workers to visiting the voucher recipients for any needs The waiting list should have less restrictions and less time for the waitings No suggestion
No suggestions
The City should work closely with all housing program personnel Some people are scared to apply for housing because of the time it takes to get in the program means the waiting list it takes too long Work all together fast and accuracy
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Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? The City should work more closely with landlords and the community for the safety of the tenant Ÿ

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Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, January 27, 2025 2:51:03 PMMonday, January 27, 2025 2:51:03 PM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, January 27, 2025 4:09:53 PMMonday, January 27, 2025 4:09:53 PM Time Spent:Time Spent: 01:18:4901:18:49
IP Address:IP Address: 75.27.244.14875.27.244.148

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Landlords transparency with hud tenants and double check by Housing. 2. Rent increase every year to tenants and added unexplain charges 3. Why yearly, 2yrs re-examinations with clients before fair housing is need??? What my answer to 1st question 3rd answered, to keep landlords from using the rights to use the rules of tenants and landlords for their on gain and not reexamine yearly-2 also
That's somewhat hard to say I had domestic violence,disabled. Single person no kids steady worker but homeless do not have chance to be housed and rebuild their life also. There's alot out there. But I believe you're doing good work. Thank you To help singles no children with steady income or job opportunities to receive housing maybe do not need change??? Changing the rent yearly instead of 2 year period if can make it that far and 6 months of bank statements??? Who really can say? What are you able to do in operation and management,hands on with each and client case manager diﬀerent then housing specialist to keep Landlord's from not giving tenant's any changes made to move-in,lease from and lease to dates and why before changes made??? I don't know I have yet to enroll in this program? Hopefully I will be able to participate with the oﬀer I tell people all the time when asked about it, I say everyone's situation is diﬀerent and even you hear waiting list long is to go anyway sign up or talk to case manager for assistance
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How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I don't know what progress for all the above but to listen to familiar complaints and go accordingly. Thank you No recommendations that I have already express already keep up your services for me,your landlords our community. Thank you Ÿ

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About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Tuesday, January 28, 2025 4:56:00 PMTuesday, January 28, 2025 4:56:00 PM Last Modiﬁ
ed:Last Modiﬁ ed: Tuesday, January 28, 2025 5:03:59 PMTuesday, January 28, 2025 5:03:59 PM Time Spent:Time Spent: 00:07:5800:07:58
IP Address:IP Address: 45.49.178.2445.49.178.24

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Food , furniture, utilities help
Nothing my case manager is excellent

5. **Resident services

6. **Advocacy and Policy**:

7. **Public Engagement
Less time
Idk
Nothing
Nothing.

Nothing
Edit Delete Export
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2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Don’t know
No
Ÿ

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:46 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Wednesday, January 29, 2025 10:01:54 AMWednesday, January 29, 2025 10:01:54 AM Last Modiﬁ
ed:Last Modiﬁ ed: Wednesday, January 29, 2025 10:08:54 AMWednesday, January 29, 2025 10:08:54 AM Time Spent:Time Spent: 00:06:5900:06:59
IP Address:IP Address: 76.33.73.11476.33.73.114

Page 1 ends

Food, money(bills), and cleaning supplies.

List if food banks and groups that are willing to help with the house bills.

N/A
N/A
N/A
N/A
N/A
N/A
N/A
Edit Delete Export
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2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? N/A
Ÿ

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Thursday, January 30, 2025 5:26:37 PMThursday, January 30, 2025 5:26:37 PM Last Modiﬁ
ed:Last Modiﬁ ed: Thursday, January 30, 2025 5:42:28 PMThursday, January 30, 2025 5:42:28 PM Time Spent:Time Spent: 00:15:5000:15:50
IP Address:IP Address: 76.32.69.19776.32.69.197

Page 1 ends

Eﬃciency, safety, fair housing
Proper training to really facilitate the people in need. Listening skill, PROBLEM SOLVERS. One size does not ﬁt ALL Provide incentives to corporations for participating in the program, Tier Tax Beneﬁts based on how many units they allow. Eminent Domain on dope motels and the city can have its own real estate department as new housing developments using green materials renewable energy based technology Elderly, women with children, veterans
Cost analysis on rent rates based on the gdp, cost of living, tax incentives for renters becoming buyers, more grants based on usages Better communication more ACCOUNTABILITY , being more educated in the position employees hold.

Need to read more about the program
Become more visible they free medias, to the target demographic with multiple cross campaigns Do your job, be better leader ship. Training, critical thinkers Edit Delete Export
Ÿ
2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Treat people with RESPECT AND COURTESY . Be if SERVICE and not Attitude Ÿ

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, February 03, 2025 5:49:13 PMMonday, February 03, 2025 5:49:13 PM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, February 03, 2025 6:05:07 PMMonday, February 03, 2025 6:05:07 PM Time Spent:Time Spent: 00:15:5300:15:53
IP Address:IP Address: 172.58.118.203172.58.118.203

Page 1 ends

Aﬀordable Housing for people with chronic illness. 1) Aﬀordable 2) Safe Environment 3) Empathetic Housing Workers Meet with housing worker in-person to discuss and go over documents More housing workers’ who are accesible in-person and more workshops to go over forms Include more communities for only people with disabilities and chronic illness that include exercise facilities and ﬁrst ﬂoor only Increase amount of rent so that we can choose to live in safer communities especially for the elderly and disabled/chronic ill Workers’ who can meet in-person and are empathetic, caring and will listen to our needs Don’t Know
Don’t Know
More workshops and in-person meetings
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2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Employ more workers’ who are empathetic, caring, respond to calls/emails in a timely manner and conduct in-person meetings! Ÿ

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:47 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Monday, February 03, 2025 10:33:50 PMMonday, February 03, 2025 10:33:50 PM Last Modiﬁ
ed:Last Modiﬁ ed: Monday, February 03, 2025 10:41:29 PMMonday, February 03, 2025 10:41:29 PM Time Spent:Time Spent: 00:07:3800:07:38
IP Address:IP Address: 174.243.147.206174.243.147.206

Page 1 ends

1. More assistance with electrical bills/costs.

2. More living area options, other cities ect..

3. More assistance with personal products and necessities, ie. Toilet paper, garbage bags.

I personally don't have any ideas, I wish I had more input for you.

People that are homeless currently and are waiting to be housed, they should have classes to teach them how to clean how to get back into mainstream society.

The people that don't want to make an eﬀort shouldn't even be on a list the shelters are ﬁlled with elderly people that need to be housed! Elderly women should be housed ﬁrst since they suﬀer the most as do handicap people mentally and physically people like that should be housed ﬁrst.

I feel that there's always room for improvement but as of now I've been very happy with operation and management everything goes by very quickly and as long as I keep things up on my end it goes very smoothly.

I don't have anything to oﬀer because that's not a program I have any interaction with.

I think your programs are very are very good.

Edit Delete Export
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2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Well seems like you started out pretty well as long as people maintain their residents I think your numbers will be perfect.

I've been extremely appreciative of the services you have provided and have really no complaints! I'm just happy I'm not homeless anymore! Ÿ

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Tuesday, February 04, 2025 7:25:59 PMTuesday, February 04, 2025 7:25:59 PM Last Modiﬁ
ed:Last Modiﬁ ed: Tuesday, February 04, 2025 7:33:43 PMTuesday, February 04, 2025 7:33:43 PM Time Spent:Time Spent: 00:07:4400:07:44
IP Address:IP Address: 76.170.23.11476.170.23.114

Page 1 ends

I already have an apartment.

Better pest control and more responsive maintenance
Keep doing what you are doing
Ensure U.S. citizens have priority and that prospective tenants don't have a history of being loud and destructive They're ﬁne, but I wish there was less paperwork
More responsive management to problem tenants.

It's ﬁne as is.

Make them more aware of the program's existence
Focus on doing your best to ensure eligible people get into the program.

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? More social opportunities relevant to residents.

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:48 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Wednesday, February 05, 2025 2:16:17 PMWednesday, February 05, 2025 2:16:17 PM Last Modiﬁ
ed:Last Modiﬁ ed: Wednesday, February 05, 2025 3:04:09 PMWednesday, February 05, 2025 3:04:09 PM Time Spent:Time Spent: 00:47:5100:47:51
IP Address:IP Address: 172.58.116.151172.58.116.151

Page 1 ends

A clean and quiet environment for which righteousness dwells. Although I am waiting for a new heavens and a new earth in which righteousness dwells. The Second Epistle of PETER-Chapter-3-Vers-13-Holy Bible.

I can do all things through Christ who strengthens me. The Epistle of Paul the Apostle to the PHILIPPIANS-Chapter-4-Verse-13-Holy Bible. "You shall love your neighbor as yourself." Verse-10-Love does no harm to a neighbor; therefore love is the fulﬁllment of the law. The Epistle of Paul the Apostle to the ROMANS-Chapter-13-Verse-10-Holy Bible.

Discernment is mandatory.

Be fair with everyone.

For we walk by faith, not by sight. The Second Epistle of Paul the Apostle to the CORINTHIANS-Chapter-5-Verse-7-Holy Bible.

Jesus and I have been requesting assistance regarding our books we have written. Our ﬁrst book, The Sheep and The Goats-16916192629-For I neither received it from man, nor was I taught it, but it came through the revelation of Jesus Christ. The Epistle of Paul the Apostle to the GALATIANS- Chapter-1-Verse-12-Holy Bible.
"He who is not with Me is against Me, and he who does not gather with Me scatters abroad. The Gospel According to MATTHEW-Chapter-12-Verse-30- Holy Bible. We are seeking the lost sheep. Shalom!!!!
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2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Seek ﬁrst the kingdom of God and His righteousness, and all these things shall be added to you. The Gospel According to Matthew-Chapter-6-Verse- 33-Holy Bible.

Blessed are the merciful, For they shall obtain mercy. The Gospel According to MATTHEW-Chapter-5-Verse-7-Holy Bible.

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)? Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Thursday, February 06, 2025 9:15:46 AMThursday, February 06, 2025 9:15:46 AM Last Modiﬁ
ed:Last Modiﬁ ed: Thursday, February 06, 2025 9:29:23 AMThursday, February 06, 2025 9:29:23 AM Time Spent:Time Spent: 00:13:3600:13:36
IP Address:IP Address: 74.62.13.17174.62.13.171

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rent fair, comfortable place, homes with patios
rent fair, have all the services available, accommodate conditions Everyone have the access to apply without restrictions.

Everyone have the opportunity to apply without restrictions. be more ﬂexible with the community. Policies being more basic to the community be more conscious with the community
open to the community
people from the community needs more help specially the elder people to obtain more information.

Be more enrolled and out in the ﬁeld with the community to hear the needs Edit Delete Export
Ÿ
2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? The landlords needs to be more ﬂexible also rents fair. Fix the property.

ENGLISH
About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice • Copyright © 1999-2025 SurveyMonkey • Do not sell or share my personal information 2/20/25, 9:49 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2
Q1
What are your housing needs and what would you rank as your top three housing needs? Q2
What recommendations do you have to more eﬀectively address your housing needs? Q3
As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community?
Q4
What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures?
Q5
What recommendations do you have to change or improve our Rent Determination Policies? Q6
What recommendations do you have to change or improve our Operation and Management? Q7
What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suﬃciency Program)?

COMPLETECOMPLETE
Collector:Collector: Mobile LinkMobile Link (Web Link)(Web Link) Started:Started: Tuesday, February 18, 2025 8:58:02 AMTuesday, February 18, 2025 8:58:02 AM Last Modiﬁ
ed:Last Modiﬁ ed: Tuesday, February 18, 2025 9:30:09 AMTuesday, February 18, 2025 9:30:09 AM Time Spent:Time Spent: 00:32:0600:32:06
IP Address:IP Address: 104.28.85.110104.28.85.110

Page 1 ends

My top 3 housing needs
1 more non smoking friendly apartment communities / buildings 2 more apartments close to shopping centers
Make luxury apartments more aﬀordable so that single person like myself will qualify to move in Make luxury apartment buildings start out lower for single family one bedrooms have more availability if the rent is above 2500 I won't qualify because the ones below the cap go extremely fast
I'm almost 55 yrs old in 3 years from 2025 I'm interested in non smoking environment too many apartment communities have a non smoking near the buildings but tenants don't follow rules and I have to breathe in second hand smoke from my upstairs apartment above a garage of tenant below I poking forward to relocating to Santa Ana from Fullerton in near future I was homeless for many years my organization I was enrolled in applied for housing back in march of 2021 I received my housing voucher in 2022 of June but had no luck ﬁnding a place I didn't make enough money or I didn't have the assistance through mercy house to help me ﬁnd a place to live my voucher had expired and I ended up ﬁnding myself place in mental hospital for no reason we need better communication between these non proﬁts and their clients when receiving there voucher I could have found apartment more quickly instead of becoming frustrated and allowing it to expire also I know tenants on housing vouchers outside of Santa Ana are forced out with rent increases making them homeless again we need less of that to happen especially for seniors and disabled clients like myself Give clients more selections by allowing approval of moving into more expensive rent caps if client willing to pay more out of there portion if I make 1500 monthly I can aﬀord to pay up to 500 out of pocket and still live comfortably or the rent is 2800 and my cap is 2475 I would be more than willing to pay the diﬀerence in cost
Have more qualiﬁed housing specialist that return phone calls and emails I have reached out many times but get no response back if housing clients can't express there concerns we tend to give up on housing and go back to being homeless or just renting a room from a complete stranger I'm interested in joining the housing plus program not sure what changes are needed at this time Edit Delete Export
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2/20/25, 9:50 AM SurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent 2/3 EXHIBIT 2

Q8
What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- suﬃciency?
Q9
How can we improve our progress to fulﬁll our mission and goals? Q10
Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Go out advocate to the areas like shelters get people on board while on waiting list or have a voucher but haven't yet found place to live advertise at local apartment commmunities that accept housing vouchers Have better communication skills between housing specialist and there clients and have more aﬀordable apartments that accept housing vouchers so we have opportunity to move into newer not older apartments Have landlords upgrade there communities when over 20 plus years where I live right now it's inconvenient for me when taking public transportation it's a 30 minute walk to nearest bus stop if they landlords would make it so lest pest spiders termites bed bugs roaches my patio fence upstairs is rotting do to termite even my wooden ﬂoors are also becoming damaged Ÿ

Santa Ana City CouncilMarch 18, 2025

Santa Ana City Council
March 18, 2025