Contractor Agreement - CSC - CAO signed - signed — Santa Ana City Council, May 6, 2025

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CONTRACTOR AGREEMENT WITH CONTEMPORARY SERVICES

CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES

TO THE CITY OF SANTA ANA
THIS AGREEMENT is made and entered into on this 6th day of May, 2025 by and between Contemporary Services Corporation, a California corporation (“Contractor ”), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (“City”).

RECITALS
A. On
December 3, 2024, City issued Request for Proposal (“RFP”) No. 24-138, by which it sought to retain a Contractor having special skill and knowledge in the field of special event security services for the City’s Parks, Recreation, and Community Services Agency.

Contractor submitted a responsive proposal that was among those selected by the C ity.

Contractor represents that it is able and willing to provide such services described in the Scope of Work that was included in RFP No. 24-138.

C. I
n undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field.

NO
W THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows:

1. S

COPE OF SERVICES
C
ontractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in the Scope of Services - Exhibit A, attached hereto and incorporated herein, and as further described in Contractor ’s Proposal - Exhibit B, attached hereto and incorporated herein.

2. CO

MPENSATION
a. C
ity neither warrants nor guarantees any minimum or maximum compensation to Contractor under this Agreement. Contractor shall be paid only for actual services performed under this Agreement at the rates and charges identified in Contractor ‘s Fee Proposal – Exhibit C , attached hereto and incorporated herein . The total compensation for services provided under the Agreement , including any extension periods, shall not exceed $500,000.00.
b. P
ayment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Contractor agree that all payments due and owing under this Agreement shall be made

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through Automated Clearing House (ACH) transfers. Contractor agrees to execute the City’s standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Contractor ’s account(s) with financial institutions.

Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City.

3. TER
M
This Agreement shall commen ce on May 6, 2025 and end on May 5, 2028, with the option for the City to grant up to two (2), one (1) year extensions, exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 16, below.

4. P

REVAILING WAGES
C
ontractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., (“Prevailing Wage Laws”), which require the payment of prevailing wage rates and the performance of other requirements on “public works” and “maintenance” projects. If the services being performed are part of an applicable “public works” or “maintenance” project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws.

5. I

NDEPENDENT CONTRACTOR
C
ontractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes.

6. O

WNERSHIP OF MATERIALS
T
his Agreement creates a non -exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement (“Documents & Data”) , unless

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disclosure of such records is protected by the attorney -client privilege, attorney work product doctrine, and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act. Contractor shall require all subc ontractors to agree in writing that City is granted a non- exclusive and perpetual license for any Documents & Data the sub contractor prepares under this Agreement.

Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that an y such use not within the purposes intended by this Agreement shall be at City’s sole risk.

7. INSURANCE

Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors.

MINIMUM SCOPE OF INSURANCE

Coverage shall be at least as broad as:

• Commercial General Liability (CGL) : Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 aggregate.
• Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with combined single limits of $1,000,000.
• Workers’ Compensation (W/C) : as required by the State of California, wit h statutory limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident, per employee, per policy for bodily injury or disease. This requirement can be waived if Vendor has no employees.

If the Contractor maintains broade r coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City.

Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Status
The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an

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endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used).

Primary Coverage
For any claims related to this contract, the Contractor’s insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officer s, officials, employees, and volunteers. Any insurance or self -insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor’s insurance and shall not contribute with it.

Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City.

Waiver of Subrogation
Contractor hereby grants to City a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance.

Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. The City and Contractor hereby agree and acknowledge that this waiver of subrogation provision and any endorsement reflecting a waiver of subrogation issued by any of Contractor’s insurers sha ll not apply or be enforceable against Contractor or any of Contractor’s insurers if the incident or accident necessitating payments by Contractor or Contractor’s insurers was caused by the sole negligence of the City and/or its employees, agents, contractors, or service providers.

Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City.

Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City.

Claims Made Policies
If any of the required policies provide claims-made coverage:

1. The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

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3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purcha se “extended reporting” coverage for a minimum of five (5) years after completion of work.

Verification of Coverage
Contractor shall furnish the City with original certificates and amendatory endorsements or copies of the applicable policy language effe cting coverage required by this clause. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.

Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

8. INDEMNIFICATION

Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, whic h may arise from the sole negligent operations of the Contractor , its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement .

Contractor shall not indemnify, defend or hold harmless the City from and against any liability, cost or expense arising out of the negligence or willful misconduct of the City or the independent acts of third parties not affiliated with Contractor. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including reasonable fees regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor ’s services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.

9. INTELLECTUAL PROPERTY INDEMNIFICATION

Contractor shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States’ letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Contractor to the City pursuant to this Agreement.

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10. RECORDS

Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement, unless disclosure of such records is protected by the attorney -client privilege, attorney work product doctrine, and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act.

11. CONFIDENTIALITY

If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. “Confidential Information” shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City.

12. CONFLICT OF INTEREST CLAUSE

Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement.

13. NON-DISCRIMINATION

Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all

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applicable federal, state and local laws and regulations.

14. EXCLUSIVITY AND AMENDMENT

This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor . The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein.

15. ASSIGNMENT

Inasmuch as this Agreement is intended to secure the specialized services of Contractor , Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City’s ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City.

16. TERMINATION

This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate.
b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement.

17. WAIVER

No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, ri ght or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.

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18. JURISDICTION - VENUE

This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement.

19. PROFESSIONAL LICENSES

Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its ina bility to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement.

20. NOTICE

Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons:

To City:

City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, California 92702
Fax: 714- 647-6956

With courtesy copies to:

Executive Director
Parks, Recreation, and Community Services
City of Santa Ana
20 Civic Center Plaza
P.O. Box 1988
Santa Ana, California 92702

To Contractor:

Contemporary Services Corporation
Mark Glaser
Executive Vice President, Operations

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17101 Superior St.

Northridge, CA 91325

A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, dul y registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded.

21. CALIFORNIA AIR RESOURCES BOARD COMPLIANCE

Contractor shall comply, and shall ensure all subcontractors comply, with all applicable requirements of the most current version of the regulations imposed by California Air Resources Board (“CARB”) including, without limitation, all applicable terms of Title 13, California Code of Regulations Division 3, Chapter 9 and all pending amendments (“Regulation”).

Throughout the Project, and for three (3) years thereafter, Contractor shall make available for inspection and copying any and all documents or information associated with Contractor’s and its subcontractors’ fleets including, without limitation, the Certificates of Reported Compliance (“CRCs”), fuel/refueling records, maintenance records, emissions records, and any other information the Contractor is required to produce, keep or maintain pursuant to the Regulation upon two (2) calendar days’ notice from the City.

Contractor shall be solely liable for any and all costs associated with compliance with the Regulation as well as for any and all penalties, fines, damages, or costs associated with any and all violations, or failures to comply with the Regulation. Contractor shall defend, indemnify and hold harmless the City, its officials, officers, employees and authorized volunteers free and harmless from any claims, liabilities, costs, penalties or interest arising out of any failure or alleged failure to comply with the Regulation.

22. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney’s fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement.

[signatures appear on following page]

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SIGNATURE PAGE TO CONTRACTOR AGREEMENT WITH CONTEMPORARY

SERVICES CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES

TO THE CITY OF SANTA ANA

IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written.

ATTEST CITY OF SANTA ANA

Jennifer L. Hall Alvaro Nunez
City Clerk City Manager

APPROVED AS TO FORM CONTRACTOR:

SONIA R. CARVALHO
City Attorney

By:

Jonathan T. Martinez By:

Assistant City Attorney Title:

RECOMMENDED FOR APPROVAL

Hawk Scott
Executive Director
Parks, Recreation, and Community Services Agency

Timothy Pagano
Deputy Director
Mark Glaser -Corp

EXHIBIT A

SCOPE OF SERVICES

CITY OF SANTA ANA

Contractor shall perform services as set forth below.

A. Contractor General Requirements

1. Provide Security Services for City Special Events, including but not limited to Tet, Santa Ana Fun Run, Egg-Cellent Adventure, 4th of July, Chicano Heritage Festival, Fiestas Patrias, Movies in the Park, Concerts in the Park, etc.

2. Contracted security services will include a specific number of guards, post locations, and security hours per event, which will be determined by Santa Ana Police Department and City Special Event staff.

3. Contracted security services will be required to submit a quote for approval from Special Events Staff before the event.

4. Contractor must be able to provide Security Guards for as-needed assignments within 24 hours of notification from City Representative.

5. The contractor should be prepared to provide on-call security guards as needed by the City or reduce service levels as determined at the City’s sole discretion.

6. Orientation time is billable for no more than thirty (30) minutes. When multiple guards are required, only the security guard supervisor will be paid for the orientation time.

7. Keep an updated and approved Security Guard list, which must include, but not limited to:
a) Full Name: First, Middle, Last
b) Photo: Current, face
c) Address: Residence
d) Phone Numbers: Contact
e) Security Guard Registration: current
f) CA driver’s licenses: current
g) Experience: at least 12 months prior work experience as a registered security guard

8. Do not place any guards at any posts unless that guard is on the approved security guard list.

9. The City shall have the right to require the removal and replacement of the Contractor’s staff assigned to this contract. The City is not required to provide any reason, rationale or additional factual information if it elects to request any specific key personnel be removed from performing services under the awarded contract. The City shall review and approve the appointment of the replacement for the Contractor’s personnel. Said approval shall not be unreasonably withheld.

10. At City’s sole discretion, City may allow a security guard, who is removed from post assignment, to be reassigned only after said security guard has been fully retrained or received additional training at Contractor’s sole expense and to City’s satisfaction.

EXHIBIT I

SCOPE OF SERVICES
City of Santa Ana
RFP No. 24-138

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CITY OF SANTA ANA

B. Contractor Staff Responsibilities & Requirements
Contractor’s staff general responsibilities and requirements include, but are not limited to the following:

1. Maintain direct communication with stakeholders such as City staff and Santa Ana Police Department.

2. Have the ability to share contact information such as a work-cell phone or radio.

3. Provide a positive and enforcement presence to deter negative activity and to promote safety at City Events.

4. Monitor, observe, and report illegal activities, suspicious activities, and provide assistance to Santa Ana Police Department, residents, and City staff.

5. Visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage at City Events.

6. Contact Santa Ana Police Department when necessary upon observance of suspicious behavior or criminal activity.

7. Submit daily activity reports within six hours of prior security shift, noting any security incidents, suspicious activities, or calls to Santa Ana Police Department.

8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or street-legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties.

9. Supervisor Requirements
At minimum, Supervisor responsibilities and requirements include the following:
a) Must have training and supervisory experience commensurate with the requirements as specified herein.
b) Ensure that all posts have an approved security guard at all times and for the duration required.
c) Ensure that the Contractor provides an approved security guard for any late, absent or dismissed security guards.
d) Act as the liaison between City and Contractor regarding all issues pertaining to security guard and performance.
e) Act as the liaison between City and contracted guards in regards to check-in, duties, breaks, rotating staff, etc.
f) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as specified herein and respond to any such inquiries in a timely manner while implementing appropriate resolution actions.

10. Security Guard Requirements
At minimum, Security Guards responsibilities and requirements include the following:
a) English & Spanish language skills required.
b) Must abide by all requirements as specified herein and by all applicable legal requirements.
c) Must abide by all applicable California Bureau of Security and Investigative Services requirements.

City of Santa Ana
RFP No. 24-138

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CITY OF SANTA ANA

d) Must wear the appropriate uniform at all times while performing duties as specified herein.
e) Shall report to work on time and work the entire duration of assigned shift, as scheduled.
f) Shall perform all of the Post Orders and Pass Downs as applicable. g) Shall perform duties in a professional manner at all times, including appropriate behavior and attitude, well-maintained appearance including, but not limited to:
i. Covering up inappropriate tattoos
ii. No jewelry except wedding ring and/or watch may be worn. h) Exhibit competent command of the English language and efficiency in communicating with the public.

C. Uniforms
Contractor must furnish and replace uniforms and identifying apparel items as needed at its own cost to staff assigned to this contract as follows:

1. Clean and well-maintained matching soft uniforms for each event security guard including but not limited to:
a) Jacket;
b) Shirt;
c) Pants;
d) Shoes;
e) Raingear (as-needed basis for inclement weather);
f) Personal Protective Equipment (disposable face mask, hand sanitizer, etc.)

2. Appropriate identification badges, patches, or screen prints easily visible to City Staff and all visiting patrons.

3. Sufficient quantity of each item above to allow each security guard to have an appropriate number of change outs: shirts and pants on a per shift basis; shoes on an as-needed basis.

4. Ensure that all uniforms are clean and well pressed and always look professional.

Uniforms with tears and excessive wear and/or color fading shall not be acceptable and must be replaced by Contractor.

5. Security guards are not to substitute any of the above uniform articles.

6. Any security guard who reports to their assigned post and does not have the appropriate uniform must be immediately (within 1 hour) replaced with a guard that has the appropriate uniform.

D. Equipment
Contractor must furnish and replace required equipment as needed at its own cost to staff assigned to this contract as follows:

1. Cell phones or radios to facilitate on-site communication between guards, supervisor, City staff and Santa Ana Police.

2. Transportation car, golf cart, and/or electric vehicle (optional): Transportation vehicle will be used predominantly for security guards to patrol the area more efficiently and may be used to transport goods and/or people for urgent or sensitive matters at City Events.

City of Santa Ana
RFP No. 24-138

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CITY OF SANTA ANA

E. Reports

1. Submit activity reports from the prior security shift within six hours, in the method required, and on the forms required by the City.

2. All reports must include any pertinent information or backup documentation with your reports, including date, time, persons (if applicable) involved, location, etc.

3. General: Report immediately, verbally and in writing as soon as practically possible taking safety into consideration; especially concerning issues that may require immediate action to avoid potential escalation. If possible, take photos of the observation or interaction and attach to email, text, and written reports.

4. Safety, Injury, or Damage: any impending, occurring, or potential hazards, incidents, or accidents that have harmed, are harming, or could likely harm persons, animals, plants, property, environment, or the like.

5. Public Nuisances: any observations of any public nuisances.

6. Work Performance Delays: anything that is or could potentially delay or prevent work from being performed within the designated times and locations.

7. Follow up Activities: all action items from the above section, which may have been verbally reported, but a written report was not possible at the time; and all action items as required by City Representative.

F. Legal & Best Practice Requirements

1. Contractor must be self-informed, abide by, and comply with all, current and applicable, local, county, state, federal and other legal requirements and best practices at all times.

2. Shall not cause, allow to be caused, or permit the continuance of any violation of any legal requirements or best management practices.

3. Shall be responsible and bear all associated costs should any work be performed in contrary to any laws, ordinances, codes, rules, or regulations.

4. Contractor must provide all labor, supervision, materials, tools, supplies, equipment and the like required to perform services as specified herein at its own expense.

5. Contractor must perform and comply with all work per these specifications, according to all applicable and acceptable industry standards, of the highest quality commensurate with the required service.

6. Contractor must comply with and be fully responsible at all times for being up-to-date regarding all applicable legal requirements in accordance with the attached specifications.

G. Rates
Contractor to submit hourly rates, overtime rates, holiday rates for guards and supervisors.

City of Santa Ana
RFP No. 24-138

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EXHIBIT B

CONTRACTOR’S PROPOSAL

Contemporary Services CorporationContemporary Services Corporation The Leader in Crowd Management ®The Leader in Crowd Management ® Proposal to:Proposal to:

City of Santa AnaCity of Santa Ana
forfor Security Services Security Services
Due: January 7, 2025 | 4:00PM PSTDue: January 7, 2025 | 4:00PM PST Submitted to:

Monique Leon
Parks, Recreation & Community Services Supervisor
City of Santa Ana - Parks, Recreation and Community
Services
20 Civic Center Plaza
Santa Ana, CA 92701
Submitted by:

Mark Glaser
Executive Vice President, Operations
Contemporary Services Corporation
17101 Superior St.

Northridge, CA 91325
[email protected]
1 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

Dear Monique Leon, Parks and Recreation & Community Services Supervisor:

I am pleased to present this proposal from Contemporary Services Corporation (“CSC”) to the City of Santa Ana. CSC is a California incorporated company with branch offices throughout the United States and has extensive operations in California. Established in 1967, CSC’s experience and expertise are unparalleled. Its long-term and esteemed clientele base is a testament to CSC’s strong history of reliability, honesty, and performance. No matter how large or small of an event or venue, CSC is committed to your success, as well as to providing a safe and enjoyable experience for all event patrons.

CSC’s national and local structure has allowed for an experienced and dedicated team that will meet your requirements and continuously strive to exceed your expectations. Our ambassadors understand the importance of patron safety combined with the delivery of exceptional guest services. CSC’s national training program continues to exceed industry standards. All managers and key personnel hold certifications for National Incident Management System (NIMS), Incident Command System (ICS) and Module 1 of Trained Crowd Manager (TCM).

CSC has over 60,000 active and trained team members nationally, and currently provides crowd management services for over 200 stadiums, arenas, and theaters, 110 universities and scholastic institutions, and 50 convention centers including:
• Anaheim Convention Center (Anaheim, CA)
• Renegade Racing (Orange County, CA)
• Capistrano Unified School District (Orange
County, CA)
• The Observatory (Santa Ana, CA)
• Boots in the Park (Fresno, CA)
• The Kia Forum (Inglewood, CA)
In addition, CSC services 7 NFL teams, 6 NHL teams, 5 MLB clubs, 4 MLS clubs, and 4 NBA teams.

CSC has extensive experience performing screening services utilizing metal detection devices.

Nationally, CSC annually screens over 60 million guests and employees at major venues and events including NFL, NBA, MLB, NHL, several MLS and NCAA clients, golf tournaments, festivals, and many other entertainment events. These services extended to numerous Super Bowls, which have been designated as a National Special Security Event (NSSE). This is an event of national or international significance deemed by the Department of Homeland Security to be a potential target for terrorism and therefore requires an enhanced degree of scrutiny on security procedures.

Included in this proposal is an overview of our Qualifications, Experience, References, Management Team, Training, Cost Proposal and other information demonstrating why CSC is the best qualified partner for the City of Santa Ana. If you have any questions concerning this proposal, please don’t hesitate to contact me. We look forward to a successful partnership with you and your team.

Sincerely,
Mark Glaser
Executive Vice President, Operations
Contemporary Services Corporation
17101 Superior Street 303.808.5987
Northridge, CA 91325 [email protected] om
January 7, 2025
A Cover Letter

OF CONTENTSOF CONTENTS
A Cover Letter 1
B Services Provided 5
C Agreement Statement 7
D Firm and Team Experience 10
E Proposed Work Plan 18
F References 21
G Cost Proposal 23
Appendix 24
A Proposer’s Certification & Proposal Item Pricing A 1
B References A2
C Proposer’s Statement A 3
D Non-Collusion Affidavit A 4
E Non-Lobbying Certification A 6
F Non-Discrimination Certification A 7

3 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

STATEMENTSTATEMENT

OF QUALIFICATIONSOF QUALIFICATIONS

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 4 CSC Culture in Service
Our mission is to enthusiastically
provide guests with a friendly,
service-focused approach
that will safely maximize their
enjoyment of the event.

Our vision is to create and
maintain the most highly
respected, professional, service-
focused staff in the industry.

Our purpose is to provide
PROFESSIONAL service that
enhances the event experience
for all guests who patronize our
clients’ facilities.

5 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

B Services Provided
A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit I - Scope of Services.

RESPONSE:RESPONSE: CSC has more than 50 years of experience in the security, guest services, and crowd management industry. This experience allows CSC to provide highly trained and skilled personnel for any requirements as listed in Exhibit I - Scope of Services.

In addition when needed, CSC Orange County can receive support, both staff and logistical resources, from other CSC branches including San Bernardino, Los Angeles, and San Diego. Since CSC training is standardized throughout the company, outside staff integrate seamlessly with staff from the local office.

As shown below, the City of Santa Ana can be assured that your events will be filled with well- trained, highly knowledge staff that are familiar with your policies and procedures as well as your management team.

Staffing & Workforce – Building the Team
Solid plans and effective management are im -
portant, but it is the Event Services workforce
that reflects the capabilities, culture and level of
commitment of the entire organization. It is for
this reason that CSC places such a strong em -
phasis on the recruitment, administration, train -
ing and support of this large group of personnel.

Recruitment & Selection
Focuses on managing and coordinating the pro-
cesses to identify, attract, select, and assign labor
to the various positions in the Security Services
operation.
• Recruitment – Being a large user of paid
hourly staff, CSC’s involvement would be -
gin at the planning stages to ensure prop-
er coordination and development of la -
bor sources, applicant data management,
screening processes, placement proce-
dure, candidate communication and re -
tention.
• Staff Selection – Strategy and process to
select staff from the identified pool. This
process may be a mix of individual inter -
views, group interviews, data analysis or
recommendations from a third party (e.g.,
seconded positions)
Staff Demand Analysis
• Working closely with management, this
function involves determining the optimal
size of the Event Services workforce across
all areas of the event.
• Staff Estimation – Combining predeter -
mined scope, staffing standards (Staff to
Supervision ratios of 10 to 1 – relevant to
area of responsibility) and base venue as -
sumptions to review current staff demand
and budget estimates
• Peak Headcount Dot Plans – Using staffing
standards and site analysis review to de -
termine the peak number of staff required
in each venue. These plans will be tailored
to each phase of the operation and type
of shift.
• Shift Strategies and Staff Pooling – Using
venue schedules and dot plans to create
blank schedules, taking into consideration
the optimal way to structure shifts, super -
vise groups and redeploy personnel across
all Event Services duties. This process will
refine the staff estimations and maximize
the utilization of the workforce.

Staff Scheduling
This process involves the merging of the staff de-
mand and staff supply efforts.
• Schedule Building – Utilizes the staff
demand that has been previously deter-
mined
• Workforce Availability – Confirming the
availability of the workforce for specific
shifts
• Rostering – Assigns staff to shifts, creat-
ing individual work rosters. This process is
reliant on a computer-based scheduling
system provided by CSC/ProtaTECH.

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 6 • Roster Change Management – The ongo-
ing management of changes to the initial
rosters. It is not uncommon to average
one change per individual.

The following describes CSC’s approach to orga -
nizing and delivering Event Services. Operations
Management drives the detailed planning and
delivery of Event Services across the entire event
project, with a particular emphasis on efficacy
and consistency.

These are key processes and outputs of this effort:

Operations Management Meetings
• Regular meetings with other departments
and management, in accordance with
operating structures.

Event Timelines & Schedules Coordination
• Coordination of Phases of Operations
• Coordination of Daily Run Sheet
preparation & Integrated Daily Run Sheet
• Coordination of Venue Timeline (Day by
Day Schedule)
Planning Analysis
• Review of Venue Plans for Event Services &
related departments
• Review of other departmental plans
connected to the Event Services role
• Review of policies and procedures. Special
attention on site access and spectator
restricted actions.

Operational Documentation
• Event Operations Plans and Operational
Worksheets
• Policies & Procedures
• Event-time Reporting & Briefing
Documentation
• Post-Event Evaluation Reports
Other Projects related to Event Services
Operations
• Contingency Planning
• Coordination of Security Services duties
related to Venue Emergency Response
Plans
• Event Services Communication
involvement & reporting
CSC employs a number of strategies and processes
to ensure effective operations and achieve high
levels of service to customers and stakeholders,
including:

Daily Staff Briefings
• Staff are briefed at every shift on the most
up-to-date venue information, relating
to a variety of issues including weather,
transport, crowd numbers and changes to
post instructions.

Post Prioritization
• Post Prioritization plans, which were devel-
oped during the planning phase, are imple-
mented to ensure staff is suitably allocated
to cover the venue needs on any particular
shift.

Redeployment and Post Rotation
• Staff retention is critical; rotation and re -
deployment are built into the plan to keep
staff interested in their role.

Field Support Operations
The Field Support Team handles a myriad of
needs and helps keep staff motivated. Their
tasks include:
• Distribution of documents, maps and
reports for staff
• Distribution of equipment and supplies to
team members
• Paid staff sign in and sign out
• Deployment of personnel into operational
teams and positions on site
Event Debriefing
• Event debriefing sessions are conducted to
maintain regular feedback loops and con -
stantly improve operations during event-
time.

7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

C Agreement Statement
Proposal shall include a statement outlining your concurrence or reference to concerns previ- ously submitted with any and all provisions as contained in EXHIBIT II - Sample Agreement of this RFP (if any).

RESPONSE:RESPONSE: CSC’s proposed exceptions to the Sample Agreement are listed below and on the following pages.

The following serves as Contemporary Services Corporation’s (CSC) Exceptions to the City of Santa Ana Request for Proposal for Security Services for City Special Events (RFP#24-138).

Deletions to the text of the Solicitation are noted with a strikethrough. Additions to the text of the Solicitation are noted by italicized and underlined text. Explanations for revisions or clarifications are noted in italicized text.

T ext not referred to or included herein is deemed acceptable and unmodified.

RFP Page 13 of 33
R. OWNERSHIP OF DOCUMENTS
The City has permanent ownership of all directly connected and derivative materials produced under this contract by the Contractor. All documents, reports and other incidental or derivative work or materials furnished hereunder shall become and remains the sole property of the City and may be used by the City as it may require without additional cost to the City.

Contractor shall provide the City copies of documents upon its request at any time. None of the documents, reports and other incidental or derivative work or furnished materials shall be used by the Contractor without the express written consent of the City.

Notwithstanding this provision, however, City acknowledges and agrees that materials, reports, and other documentation of any kind generated with the ordinary course and scope of CSC’ s business operations (including but not limited to event file documentation, incident reports, personnel files, etc.), and communications and documents are subject to attorney-client privilege and attorney work product privileges and are not subject to disclosure. The City further acknowledges that documents classified as trade secrets (including but not limited to training materials and operational procedures) under the Uniform Trade Secret Act and California Uniform Trade Secret Act are excluded from disclosure under this provision.

CSC respectfully requests that the language above be added to this provision, to ensure that documentation prepared in the ordinary course and scope of its business operations remain its business records. This practice would be consistent with the maintenance of CSC’ s independent contractor relationship with City. Further, CSC reserves to the right to exclude protected as trade secrets under the Uniform Trade Secrets Act and the California Uniform Trade Secret Acts (Cal. Civil Code § 3426- 3426.11) as these documents were developed through the years of investment by CSC to create and maintain policies and procedures that are the industry standard and for which other companies would need years of time and dedicated financial resources to duplicate.

EXHIBIT II

SAMPLE AGREEMENT
RFP Page 21 of 33

5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement (“Documents & Data”). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 8 Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data.

Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City’s sole risk.

See explanation directly above.

6. INSURANCE
* * * *
Additional Insured Status
The City, its officers, officials, and employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations and subject and limited to the indemnification obligations of the Agreement. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used).

Primary Coverage
For any claims related to this contract, the Contractor’s insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials and employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials or employees, or volunteers shall be excess of the Contractor’s insurance and shall not contribute with it.

CSC respectfully requests the foregoing changes. CSC’ s insurer requires that any agreement to list other parties as additional insured on CSC’ s policies must be subject to the indemnification provisions of that agreement. Further, CSC does not additional insure volunteers.
* * * *
Waiver of Subrogation
Contractor hereby grants to City a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer.

CSC is not able to waive subrogation as to its worker’ s compensation policy under the terms of its current policy coverages.

Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City.

CSC insurance policies are structured with self-insured retentions and deductibles: workers comp- deductible $500,000; general liability- SIR $250,000; professional- SIR $250K. 9 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. * * * *
RFP Page 22 of 33

7. INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the sole negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. Consultant shall not indemnify, defend or hold harmless the City from and against any liability, cost or expense arising out of the negligence or willful misconduct of the City or the independent acts of third parties not affiliated with Consultant. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including reasonable fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor’s services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.

CSC respectfully requests the foregoing changes. CSC believes that indemnification should be tied to a level of culpable conduct for which CSC should, in fairness, be held responsible. CSC should not be responsible for the sole negligence or willful misconduct on the part of third parties that are not associated with CSC.

RFP Page 23 of 33

9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement..

Notwithstanding this provision, however, City acknowledges and agrees that materials, reports, and other documentation of any kind generated with the ordinary course and scope of CSC’ s business operations (including but not limited to event file documentation, incident reports, personnel files, etc.), and communications and documents are subject to attorney-client privilege and attorney work product privileges and are not subject to disclosure. City further acknowledges that documents classified as trade secrets (including but not limited to training materials and operational procedures) under the Uniform Trade Secret Act excluded from disclosure under this provision.

CSC respectfully requests that the language above be added to this provision, to ensure that documentation prepared in the ordinary course and scope of its business operations remain its business records. This practice would be consistent with the maintenance of CSC’ s independent contractor relationship with City. Further, CSC reserves to the right to exclude protected as trade secrets under the Uniform Trade Secrets Act as these documents were developed through the years of investment by CSC to create and maintain policies and procedures that are the industry standard and for which other companies would need years of time and dedicated financial resources to duplicate.

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 10 D Firm and Team Experience
RESPONSE:RESPONSE: Contemporary Services Corpora-
tion (CSC) is recognized worldwide as the pio -
neer and expert in the crowd management field.

CSC developed the concept of peer group secu-
rity techniques, and through over five decades
of continual refinement and evolution, CSC has
successfully remained the leader in the crowd
management and event security industry.

CSC has a history of delivering exceptional ser -
vices for events and venues from as small as one
guest to multi-day events hosting hundreds of
thousands. This broad experience has enabled
CSC to build a knowledgeable group of profes -
sionals with expertise in every crowd manage -
ment application. In addition, CSC’s internation-
al network of managers and experts allows for
an interactive flow of knowledge and resources
to each client.

Experience
CSC has delivered services for every type of
entertainment and sporting event, including
34 Super Bowls, 9 World Series, 4 MLB All-Star
Games, 10 NCAA Men’s Final Four, 5 annual
College Bowl Games, 4 NHL Finals, 8 NBA Finals,
10 Olympic Games, 5 Presidential Inaugurations,
4 Papal Visits, and 2 FIFA World Cups.

Other relevant experience includes:
• Formula 1 Grand Prix
• PGA Championship
• New York City Marathon
• Coachella Valley Music and Arts Festival
CSC also handles and manages some of the
largest concert tours in the nation including U2,
Tim McGraw, Rihanna, The Rolling Stones, Jay-Z
and Beyoncé, Guns N’ Roses, and Taylor Swift.

CSC’s team of experienced managers effectively
recruit, vet, hire, and train ambassadors who will
represent both you and your venue and event in
a professional manner.

Its management team, corporate infrastructure,
support, training, and quality supervision are
what set CSC apart from other crowd manage -
ment companies. CSC has found that investing
its revenue and resources back into clients’ pro-
grams assures long-term success over short-term
profits. Success is based on the continual focus
of quality and innovation within the following
four key areas: knowledgeable and experienced
management, high quality workforce, world-
class training, and cutting-edge technology.

CSC’s investment in systems, tools, and person -
nel come together in a service designed to meet
the needs of each client.

Employee Owned Company
In January 2019, CSC became an ESOP (Em -
ployee Stock Ownership Plan). Being part of an
ESOP company can provide unique rewards for
employees. Participants in the plan can receive
significant retirement benefits at no monetary
cost to them. Research also shows ESOP compa-
nies are more productive, faster growing, more
profitable, and have lower turnover. In addition,
an ESOP is a great way to enhance the compa -
ny’s ability to recruit and retain their workforce.

Workforce
Continual and forecasted recruitment, training,
& execution of crowd management services
for venues and events is the core competency
of CSC. To accomplish this, we have aggressive -
ly honed our recruiting. We have made heavy
investment in technology to improve our online
Hiring Portal, creating a true paperless environ -
ment and streamlining the onboarding process
.

With its existing team of outstanding event man-
agers, as well as targeted workforce recruitment
and selection, CSC continually has access to the
most qualified event staff available. These out -
standing team members will ultimately be re -
sponsible for contributing to the safety of your
venue as well ensuring that every guest has an
enjoyable event experience.

Training
CSC’s event knowledge and expertise is dissem -
inated to its staff through world-class training
solutions. To ensure that team members are
Proposal shall include a profile of the firm’s experience including the following:
i. A gener al description of the firm, including size and number of employees working di- rectly with the City on this agreement.

11 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. prepared for any situation, all trainings are con-
tinually refined and focused to meet both client
and guest expectations. All CSC staff members
undergo an extensive orientation and receive
ongoing training throughout the course of em -
ployment. Guest services programs are also con-
tinually updated in response to industry needs,
and CSC has received high grades from secret
shoppers, NBA Audits, and NFL “best practices”
personnel at facilities across the country. Addi -
tionally, CSC has improved its practices through
the development of training materials for multi -
ple Olympic Games.

Occupational Health & Safety
CSC maintains a full time operation to guide
employees in identifying and correcting work-
place issues before they cause an illness or inju -
ry. Its goal is to be proactive in nature to ensure
workplace safety, and reduce hazards. Routine
training and Best Practices provides CSC with
the tools needed to maintain a safe working en -
vironment and an efficient response if an illness
or injury occurs in the workplace.

Qualifications
As events become more high profile and com -
plex, it is imperative to partner with a crowd
management and event security firm who will
not only meet your particular requirements, but
who will also be a strategic partner to help man-
age and reduce your risks. CSC received “Des -
ignation” and “Certification” under the U.S. De-
partment of Homeland Security’s SAFETY Act
(Support Anti-terrorism by Fostering Effective
Technologies Act). More information on CSC’s
SAFETY Act and what it means to the City of
Santa Ana can be found under the SAFETY Act
section.

Local Operation
CSC’s Orange County branch has a robust staff -
ing base, consisting of 8 full-time employees and
over 650 part-time employees who can assist
with the City of Santa Ana agreement.

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 12 As events become increasingly more high-pro -
file, deterrence and defense against potential
acts of terrorism require well-trained and man -
aged personnel to implement complex security
procedures. More than ever, today’s events rely
on the abilities of security service providers to
deliver an excellent customer experience while
managing and mitigating risks to the public. CSC
understands this and has taken steps to protect
its clients from litigation and liability arising from
such acts.

On July 18, 2013, the U.S.

Department of Homeland
Security (DHS) awarded
CSC the “Designation” level
of SAFETY Act coverage for
Event Security Services, of -
ficially approving CSC’s core competencies as a
Qualified Anti-Terrorism Technology (QATT). This
coverage provides legal liability protections to
venue ownership where CSC provides its Event
Security Services. Core competencies include
physical screening, access control, and crowd
management.

On April 20, 2017, after continued enhance -
ments to its processes, DHS awarded CSC the
“Certification” level for Event Security Services.

As described on the DHS SAFETY Act web site,
the Services are a “
suite of safety and security
services designed, in part, to deter, detect, dis -
rupt, respond to, and mitigate Acts of Terrorism.

The services are deployed at: arenas, stadiums,
performing arts venues, convention centers, race
tracks, etc., and outdoor festivals, concerts, and
golf tournaments. The Technology is a set of core
activities invariable across all deployments, and a
set of enhanced, customer-driv-
en activities not necessarily
suitable at all venues or event
types.” With the Certification,
CSC was placed on the official
SAFETY Act Approved Technol -
ogies List.

CSC received these recognitions by DHS after a
very thorough evaluation of our policies, training
procedures, and operations. DHS made several
site visits to venues where CSC provides security
services and was complimentary of the profes -
sionalism and effectiveness of our workforce. CSC
representatives spent countless hours on the
phone, in meetings and face-to-face with DHS
officials demonstrating to them that CSC is not
a “traditional” guard service. CSC is proud to be
the first crowd management company to have
received SAFETY Act Designation and Certifica-
tion for Event Security Services.

What this means for the CSC client
Under this coveted award, when a Technology is
Designated as a QATT, the Seller of the QATT (i.e.,
CSC) is granted limited liability for third-party
claims arising out of the deployment of the QATT
with respect to an “Act of Terrorism” (as defined
in the SAFETY Act and the implementing regu -
lations).
“Through our 54 year history, we have always remained progressive and contemporary with societal changes and event needs. Working with DHS, we identified training methods and operational plans that could be modified to better meet the overall safety objectives. We believe that giving our clients this peace of mind sets us far apart from any of our competitors. Not only that, our ESOP employees/owners can also rest assured since this mitigates chances of catastrophic loss and protects the company’s future in the event of worst-case scenarios. And in our business, we are especially aware of the need to be prepared for anything- and this shows exactly that.” Damon Zumwalt
CSC Founder and CEO
SAFETY Act

13 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

The most important thing for our clients and po-
tential clients to know is that according to DHS’s
published Regulations (see language below),
CSC becomes the sole entity that can be sued for
third-party injuries associated with the services it
provides, effectively shielding our clients from lia-
bility. In other words, if an Act of Terrorism occurs
at a locale where CSC is deployed, any third-party
lawsuits alleging shortcomings of CSC’s covered
services can only be brought against CSC, thus
immunizing the client from lawsuits that they
might otherwise face in the absence of CSC’s
SAFETY Act Designation/Certification.

6 CFR Part 25 (§ 25.7 Litigation Management
(d), Page 33166, excerpt): [emphasis added]
[Note, CSC is defined as the “Seller”]
(d) There shall exist only one cause of
action for loss of property, personal
injury, or death for performance or non-
performance of the Seller’s Qualified Anti-
Terrorism Technology in relation to an Act
of Terrorism. Such cause of action may
be brought only against the Seller of the
Qualified Anti-Terrorism Technology and
may not be brought against the buyers, the
buyers’ contractors, or downstream users
of the Technology, the Seller’s suppliers or
contractors, or any other person or entity.

Additionally, having CSC as
your event security services
provider can significant-
ly ease the burden on a
venue’s own SAFETY Act
application. Rather than
having to provide lengthy
narratives and provide ef-
fectiveness data about in-
ternal or an unknown third-party’s security poli -
cies and procedures, the venue can describe its
oversight and quality assurance of CSC and refer-
ence CSC’s Certified services.

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 14 RESPONSE:RESPONSE: Addresses for CSC’s nearest branch office and headquarters office may be found below.
ii. Firm’s nearest address serving the City of Santa Ana and headquarters address.

Local Office
CSC - Orange County
1439 W. Orangewood Avenue
Orange, CA 92868
Headquarters Office
Contemporary Services Corporation
17101 Superior Street
Northridge, CA 91325
RESPONSE:RESPONSE: CSC’s proposed Project Manager/Principal Agent is Alan Wagner. iii. Name and contact information of the supervising Project Manager/Principal Agent, to be assigned to the agreement. The Project Manager/Principal Agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited to an interview.

RESPONSE:RESPONSE: Resumes for key personnel may be found on the following pages. iv. Resumes for all key staff proposed describing relevant experience. 15 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

Key Personnel
Alan Wagner
Hiring, Recruiting, and Event Manager
Alan began his CSC career in
December of 2012 working as
Event Staff for the Orange County
Branch. As a guard he performed
tasks such as guest services, access
control, response team, searches, perimeter
security, equipment watch, and executive
escorts. Soon After in May he was promoted
to supervisor. In this new role, Alan instructed,
coached, and evaluated event for numerous
vents across southern CA. In 2016 Alan was
promoted to Event Manager. Alan has worked
with clients form the planning stages giving
recommendations related to security and crowd
management, providing estimates, scheduling
of staff, event logistics needs, make deployments
and dot maps, managing the event, maintaining
proper documentation, post event debrief with
management team and client.

Alan has worked:
• Angel Stadium: supervising staff while
coordinating with state and local law
enforcement as well as the F.B.I. and Secret
Service for President Barack Obama’s visit to
Angel Stadium in 2014 where he delivered
the commencement speech at UC Irvine’s
50th anniversary ceremony, Super Motocross,
Monster Truck Jams.
• Anaheim Convention Center: President Donald
Trump’s visit to the Anaheim Convention
Center in 2016, WonderCon, VidCon, Natural
Products Expo, Keller Williams National
Conference, US International Volleyball
Tournaments, Cheer/Dance Competitions,
Wooden Legacy Basketball Tournaments,
D23, Latin Dances, Jiu Jitsu Tournaments and
many more events and conventions.
• Cal State Fullerton: PASA Friendship Games,
Spring Concerts, Wooden Legacy Basketball
Tournaments.
• Local High Schools: Basketball, Football,
Proms/Formals, Carnivals, Graduations, Back
to School nights, special events and parking
details.
• The Great Park in Orange County: OC Soccer
Club games at the stadium and Anaheim
Ducks events at the ice rink
• City of Newport Beach: Newport Beach
Ambassador
• City of BullHead, AZ: Manager for Memorial
Parks north and south at Bull Head City River
Regatta.

Alan has also assisted other CSC branches with
numerous events including managing Coachella
Valley Music and Arts Festival, Stagecoach
Festival, Self Help Festival, Hard Summer Music
Festival, VIP Escorts at MLB Fan Fest, Formula 1,
Nascar, etc…
Alan accomplished his CSC career while holding
a full-time position working for Anaheim Union
High School for 22 years as a Plant Manger
working at multiple Jr. High and High School
sites. As a Plant Manger he oversaw day-to-day
operations, dealing with the public, setting up
and ensuring smooth running of events, maintain
accurate records of inventory, maintenance,
payroll, and assisting with the master calendar.

In 2022, Alan took a full time position with CSC
Orange County as Hiring, Recruiting and training
Manager where he has successfully hired
upwards of 750 employees.

Alan is skilled with Microsoft Office, Internet
Research, Read Blueprints and Schematics.

Alan also has certificates and completed training
in the following:
• FEMA IS-015: Special Events Contingency
Planning for Public Safety Agencies
• FEMA IS-100: Introduction to Incident
Command System, ICS-100
• FEMA IS-200: ICS for Single Resources and
Initial Action Incidents
• FEMA IS-700: National Incident Management
System (NIMS) An Introduction
• FEMA IS-800: National Response Framework,
An Introduction
• FEMA IS-906: Workplace Security
Awareness
• FEMA IS-907: Active Shooter: What You Can
Do
• FEMA IS-914: Surveillance Awareness: What
You Can Do
• AWR-334 - ITAC: Introduction to the Terrorist
Attack Cycle
• AWR-335 - RSBI: Response to Suspicious
Behavior and Items
• Trained Crowd Manager (TCM)

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 16 Gabriel Rivera
Branch Manager - Orange County
Gabriel began his CSC career
in 1998-2005 as a part-time
employee for the Los Angeles
Branch. In 2000 he was promoted
to supervisor where he participated
in numerous events across the LA county such as
worked 2000 Democratic National Convention,
The Academy Awards, Soul Train Awards, SAG
Awards, The Grammys, The Emmy Awards, USC
football, UCLA football, Oakland Raiders Games.

In 2005-2011 he transferred to the for the Orange
County Branch as a supervisor while holding a
FT job in Operations/Security at Angel Stadium.

Gabriel completed a 20-year career as a security
professional and coached his son’s football
team all through his high-school years. Gabriel
restarted his CSC career in 2015, working part
time for the Orange County branch where he
swiftly ascended through the ranks, showcasing
exemplary leadership and organizational skills.

His dedication and competence led to promotion
as an Area Director and subsequently was offered
the full-time position of Angels Venue Manager
to oversee CSC’s operation at Angel Stadium
in 2021. Gabriel took on the role and he has
participated ensuring seamless operations and
unparalleled crowd management experiences.

Over the last 2 Years, Gabriel has participated
in the security operations for major events at
Angels Stadium including: CSULB Graduations
2021-2023, UCI Graduations, the 2002 World
Series, 2010 MLB All Star Game, Monster Jam,
Supercross, Rolling Stones and of course Major
League Baseball.

Other events worked: 2022 Superbowl, 2024
Superbowl, Numerous concerts, Summer
Sanitarium, Coachella Festival, Raves, EDC, Day n
Night Festival, 2016 Donald Trump presidential
campaign, numerous soccer games, U2 concert,
Concert KIIS FM, Wango Tango, Ozzfest, KROQ
Weenie Roast, Metallica Concert, Wondercon,
Vidcon, E3, WWE, WWF, Car Show, Low Riders
Super Show, Rosebowl Game. National College
Championship game.

CSC Out-of-town events: Seattle Seafair, Seattle’s
Rock n Roll Museum opening, Denver Mile high
stadium concert with the following acts in one
night: KID ROCK / SYSTEM OF A DOWN / KORN
/ POWERMAN 5000 / Metallica. Park City Utah
for a concert during the 2002 Winter Olympics.

Wisconsin with Los Dells Festival and many more.

Gabriel possesses a diverse skill set, including
proficiency in Microsoft Office and Internet
Research, coaching skills, and mastery in the art
of de-escalation.

Gabriel’s commitment to excellence and his
comprehensive skill set makes him an invaluable
asset in ensuring the safety and success of any
event he manages.

Certifications and Trainings:
• FEMA IS-015: Special Events Contingency
Planning for Public Safety Agencies
• FEMA IS-100: Introduction to Incident
Command System, ICS-100
• FEMA IS-200: ICS for Single Resources and
Initial Action Incidents
• FEMA IS-700: National Incident Management
System (NIMS) An Introduction
• FEMA IS-800: National Response Framework,
An Introduction
• FEMA IS-906: Workplace Security
Awareness
• FEMA IS-907: Active Shooter: What You Can
Do
• FEMA IS-914: Surveillance Awareness: What
You Can Do
• AWR-334 - ITAC: Introduction to the Terrorist
Attack Cycle
• AWR-335 - RSBI: Response to Suspicious
Behavior and Items
• DHS-FEMA MGT-466 Sport and Special
Event Enhanced Risk Management and
Assessment
• NSI: National SAR Initiative
• Trained Crowd Manager (TCM)
• Disney Screening
• MLB Fan Screener Training
• GST: Guest Services Training
• ESS: Event Screening Specialist
• Anti-Harassment Training for CA Managers-
AB1825

17 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

Tania De La O
Branch Manager - Orange County
Tania began her CSC career in
2002 working as an Event Staff
for the Los Angeles Branch. After
a year of service and being well
acquainted with venues such as
The Rose Bowl, LA Sports Arena, LA Memorial
Coliseum, and Hollywood Bowl as well as several
others, she was promoted to field supervisor.

In 2004, Tania became part of the CSC security
management team at Dodger Stadium where
she assisted with game day security operations.

The same year Tania graduated from Cerritos
College with an A.A. in Business Administration
and a minor in accounting, and by the end of
Baseball season she became an assistant in the
Los Angeles Branch payroll/billing department.

In 2005, Tania was invited to form part of
the management team in the newly opened
Orange County Branch. There she became the
Payroll/Billing Manager for Orange County as
well as the San Diego and San Bernardino
branches. In addition to supporting the branch
administratively, Tania continued to acquire
experience in the field as a supervisor at
Verizon Wireless Amphitheater, San Manuel
Amphitheater, National Orange Show, and as
a manager during such events as Coachella/
Stagecoach Music and Arts Festival, Bullhead
City River Regatta, and Electric Daisy Carnival.

In 2014, Tania was promoted to Assistant Branch
Manager where she assisted in the overall the
recruiting/hiring, scheduling and operations
departments.

A year later in 2015, Tania was promoted
to Branch Manager for the Orange County
branch. She immediately was instrumental in
CSC’s contract with Disneyland Resort for the
implementation of the guest screening services
project for their U.S. parks, making CSC the first
outside contractor to provide such services for
Disney.

As a Branch Manager, Tania is responsible for the
overall office administration and field operations
including recruiting, hiring and training of staff
as well as planning, scheduling and managing
events. Tania is also responsible for maintaining
current clients which include Angels Baseball,
City National Grove of Anaheim, and Anaheim
Convention Center to name a few.

Certifications and Trainings:
• AWR 334 ITAC: Introduction to the Terrorist
Attack Cycle
• AWR 335 RSBI: Response to Suspicious
Behavior and Items
• FEMA IS-15.B: Special Events Contingency
Planning for Public Safety Agencies
• FEMA IS-100.B: Introduction to Incident
Command System, ICS-100
• FEMA IS-106.12: Workplace Violence
Awareness
• FEMA IS-200.B: ICS for Single Resources and
Initial Action Incidents
• FEMA IS-700.A: National Incident Management
System (NIMS) An Introduction
• FEMA IS-800.B: National Response
Framework, An Introduction
• FEMA IS-906: Workplace Security
Awareness
• FEMA IS-907: Active Shooter: What You Can
Do
• FEMA IS-914: Surveillance Awareness: What
You Can Do
• Trained Crowd Manager (TCM)
• T.E.A.M. Trainer
• Disney Institute for Disney’s Approach to
Employee Engagement

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 18 E Proposed Work Plan
Proposal shall include a statement demonstrating the firm’s understanding of the Scope of Ser- vices.

Additionally, proposed work plan shall include Proposers’:
i. Anticipat ed approach to performing services as specified herein.

RESPONSE:RESPONSE: Quality Guest Service is an attitude that is ingrained in every aspect of our organiza - tion. However, we recognize it begins and ends with our people. Our philosophy is to deliver a con - sistent, premium service level through excellent foundation plans, quality staff training, and regular performance monitoring, including feedback from our clients and their customers.

We focus on Service and Safety above all else - CSC delivers security operations that are sensitive to customer comfort while still being disciplined about security integrity. For example, our organization’s position as the primary supplier of Event Services to Olympic Games Organizing Committees over the past 18 years has grown because we have developed and implemented a service delivery model that exceeds the standards typically provided in the security industry. As part of CSC’s continuing commitment to guest service, our services will include:

1. Guest Service as a Central Principle in the Mission of the Event Security Team. Our goals to achieve this are:
• Providing a safe and enjoyable guest experience from entry to exit of an event. • Applying these principles to all: guest, key stakeholders, and other security entities. • Strive to create a unique guest experience; we know that customer satisfaction is based on loyalty, identity with the facility, and relationships. Special interactions keep guests coming back!

2. Policies and Procedures, which Incorporate Guest Service Benchmarks • Using our current best practice methods, we can adjust our Policies and Procedures to reflect both key stakeholders needs and guest service elements. • Using specific instructions within procedures, which emphasize the levels of guest service expected as well as methods of achieving those levels, through personal action on the job.

3. Training Modules Designed for Positive Customer Service Outcomes • We provide all our staff with a Guest Services module as part of standard training. While this is highly effective, our success has been achieved by taking an extra step, which is to include the guest service elements in ALL our training materials.

4. Evaluation and Feedback Systems Which Include Built–in Key Performance Indicators for Guest Services
• Measuring guest satisfaction and engagement is central to our performance manage - ment system. We communicate with our clients, integrating with their own guest sat - isfaction systems, or utilizing our own methods, such as “Mystery shopper” evaluations, self-evaluation and peer/leader evaluation. Staff performance is reviewed by our venue leadership every day, as well as at more formal ‘official’ review cycles.

RESPONSE:RESPONSE: CSC does not have any special concerns or suggestions for the evaluation committee at this time.
ii. Suggestions or special c oncerns the evaluation committee should take into consider- ation (if any).
19 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

RESPONSE:RESPONSE: CSC’s implementation plan and general daily event operations are listed below. iii. Description o f deliverables and implementation plan. Proposer shall submit a general description of the deliverables, implementation plan, and timeline.

Standard Event Day Operation Outline

1. Employee Access Control consists of:
a. Positive identification and
credentialing of CSC personnel.
b. Audited distribution and collection
of CSC’s security uniform (i.e., shirts and
jackets)
c. Verification and validation of
accreditation devices for access to
restricted areas.

All employees arriving at the event venue
enter through the designated employee
entrance where they and their personal
property are searched by CSC ESOs. The
search techniques, may vary from venue to
venue, but typically include screening with a
metal detector and a search of any property
(bag search) they are attempting to carry into
the facility. After screening, venue employees
report to a specific sign-in area where their
employee I.D. is verified and they are issued
an event shirt with a unique serial number
and temporary, event-specific credentials (e.g.
wristband or paper hang tag). CSC employees
must have all three forms of accreditation to
exit the sign-in area and must display these
items at all times while they are inside the
venue.

While in the sign-in area, CSC employees also
receive event information and training aides
such as timelines, maps and emergency
response procedures.

2. General Event Briefing – The CSC Event
Manager gathers all hands for the general
event briefing. This briefing is typically
held about 1 hour before the venue opens
to the public. Regardless of the event, this
briefing follows a standard checklist that
covers specific details in six broad categories
and reviews the event materials (maps,
event timelines, hot sheets, etc.) that were
distributed to each employee during the sign
in process. The general event briefing covers
the following topics:
a. Guest Services Event Goals
b. Event / venue information
c. General event timeline
d. Important locations
e. Venue policy and procedure
f. Emergency procedures
g. Questions and comments
This briefing concludes with an overview of
the emergency response procedures. Portions
of this briefing may be assigned to other
individuals or included within written post
orders or other training aides. If necessary, this
briefing may be delivered to separate shifts
which are common for very large events that
span several operational periods (12 hours).

Employees who arrive late and do not attend
this briefing are held in the sign-in area until
they can be briefed about the event. At the
conclusion of this briefing CSC Supervisors
assemble the employees assigned to their
deployment and move to their assigned area
of responsibility as a group.

3. Supervisor Briefings – Immediately after
the general event briefing, CSC Supervisors
assume responsibility for the CSC personnel
assigned to them in what is commonly
referred to as “a deployment”. Supervisors
record the name, CSC ID number, uniform
serial number, and equipment assigned to
each individual on a deployment sheet and
a duplicate. After leaving the briefing area,
supervisors take their assigned employees
on a tour of the supervisor’s assigned area
of responsibility (AOR). Supervisors provide
a more detailed briefing that is appropriate
for their area of responsibility. They also
review venue policy and procedure, explain
break procedures, and demonstrate specific
skills and other event specific training
(EST) assigned by the CSC Event Manager.

The supervisor briefing concludes with a
“brief back” and skill demonstration where
individual CSC employees are asked to answer
questions about their post responsibilities
and demonstrate specific skills such as bag
search or checking credentials.

4. Post Briefings – After briefing their deployment,
each supervisor posts the CSC personnel

This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 20 assigned to them. During this process the
supervisor explains the specific purpose
and responsibilities and the evacuation
instructions for each post. In particular,
supervisors point out the post-stander’s safety
and security responsibilities within the larger
event. They review the written post orders
with each individual Team Member to ensure
they understand the responsibilities of their
post and know what to expect during the
event.

5. Post Inspections – After assuming responsibility
for their post, each CSC employee is responsible
for conducting an inspection of his or her post
to identify any hazards or unsafe conditions.

These inspections include walking emergency
exits and paths of egress to confirm they are
open, accessible and free from obstructions.

The pre-event inspection must be completed
before the venue opens to the public. Any
problems identified during this inspection are
reported to the supervisor who relays them to
the Unified Command Post for action. Once
all CSC supervisors have reported “staffed and
ready”, the venue can be opened to the public
at the direction of the client.

6. Ingress Gates– Most venues open their en -
trances 60 – 120 minutes before the event
begins. The nature of the event will deter -
mine the density of the crowd at opening.

For example, concerts and other events that
use General Admission (GA) seating, where
people can sit in any available seat, will typ -
ically have heavy ingress at opening. Howev -
er, sports events have a very light ingress at
opening and heavy ingress just before the
game begins. During ingress, CSC personnel
are concentrated in and around the venue’s
entrances. Physical security, access control,
crowd management, and guest services are
the focus during this time and, depending
on the policies and procedures established
by the client, CSC is conducting security in -
spections of people and property entering the
venue. Supervisors have demonstrated the
proper search techniques and reviewed re-
sponse procedures for prohibited, illegal, and
suspicious items during their briefing so now
they assist with the searches or help resolve
problems as they arise as they monitor their
posts.

7. Ingress Interior/Building Circulation-Concur-
rent with gate screening, the interior staff will
be tasked with further welcoming, directing
and servicing the guest at the interior posts
through seating assistance and answering
guest questions. Additionally, these team
members are an important safety compo-
nent providing “eyes and ears” for observation,
reporting, and response initiation of any inci -
dents.

8. Incident Response – Any large sports or
entertainment event generates a number of
different incidents. Most of these incidents
are relatively minor and are quickly resolved.

However, spectator violence, severe weather,
a fire, or the collapse of a railing or temporary
structure can quickly create an incident that
requires CSC to relocate spectators. CSC
personnel in the area are typically the first
resources on the scene of these events and
they follow the basic response procedures
they have learned through training.

9. Egress – Preparation for egress begins approxi-
mately 30 minutes before the end of the event
or earlier dependent upon crowd departure.

The CSC Event Manager, in coordination with
the client, law enforcement, and the Unified
Command Post, repositions CSC personnel at
“exit posts” to facilitate egress. Teams of CSC
employees are positioned at stairwells, esca -
lators, ramps, venue exits, and other common
choke points to monitor and facilitate crowd
movement. After the egress of the crowd, CSC
Supervisors direct a search of their assigned
areas of responsibility (AORs) for people who
are still inside the building. This search pro -
vides important training on how to search the
venue during an emergency and it also helps
identify maintenance issues and other haz -
ards that must be corrected before the next
event. Egress is often a critical time of the
event as law enforcement units have typically
been reassigned to traffic management posts
outside of the venue and the responsibility for
crowd movement falls to CSC.
21 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

F References
RESPONSE:RESPONSE: CSC’s references may be found in Attachment B.

Attachment B - References shall be submitted for similar projects performed for state and/or similar government clients.

PROPOSALPROPOSAL

23 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

Role 2025-2027 Overtime Double Time
Event Manager $41.50 $62.25 $83.00
Supervisors $36.40 $54.60 $72.80
Event Staff $34.00 $51.00 $68.00
CSC bases its rate structure, found above, on factors that allow it to provide the following:
• Top Rated Liability insurance
• Workers' Compensation
• Prevailing Market Wages
• Equipment (Radios, Uniforms)
• Staff Incentive Programs
• Proper IRS Reporting
• Payroll Taxes
• Comprehensive Training
• Licensed Personnel
Utilization of CSC’s developed, web-based sched-
uling and data management program allows for
proper, accurate and timely accounting of staff
pay. The utilization of a professional payroll ser -
vice guarantees that all applicable taxes are cor-
rectly calculated, withheld and paid within the
state and federal guidelines. The above rates also
result in the ability to pay a competitive wage in
the marketplace. In addition, they result in prop-
erly trained, motivated employees who will ef -
fectively contribute to your service goals.

We know it is difficult to draw direct comparisons
between companies that provide varying exper-
tise, depth of services, efficiency, and operation -
al plans. Therefore, we welcome any questions,
information exchange, or further discussion that
may assist you in making your decision.

G Cost Proposal

CERTIFICATIONSCERTIFICATIONS

A1
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

A Proposer’s Certification & Proposal Item Pricing

CITY OF SANTA ANA
Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit I ) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal.

PROPOSER’S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals . Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions.
__________________________________________________________________________________

LEGAL NAME OF COMPANY PHONE AND FAX NUMBER S
__________________________________________________________________________________

BUSINESS ADDRESS
__________________________________________________________________________________

PRINTED NAME OF AUTHORIZED AGENT TITLE
__________________________________________________________________________________

SIGNATURE OF AUTHORIZED AGENT DATE E- MAIL ADDRESS
__________________________________________________________________________________

FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE)
__________________________________________________________________________________

CITY OF SANTA ANA BUSINESS LICENSE NUMBER
(PLEASE PROVIDE IF AVAILABLE, BUT NOT REQUIRED UNTIL AND IF AN AWARD IS MADE TO PROPOSER.) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.

PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.

ATTACHMENT A
PROPOSER’S CERTIFICATION, PROPOSAL PRICING
City of Santa Ana RFP No. 24-138 Page 27 of 33
Contemporary Services Corporation 818-885-5150
17101 Superior Street, Northridge, CA 91325
Mark Glaser EVP, Operations
[email protected]/7/2025
95-2832166

A2
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

B References

CITY OF SANTA ANA
List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the ri ght to contact each of the references listed for additional information regarding your firm's qualifications.

REFERENCE

Customer Name:_________________________Contact Individual: ____________________________ Address: ________________________________Phone Number:
_______________________________ EMAIL: ____________________________________ Contract Amount: ________________________Year: ______________________________________ Description of supplies, equipment, or services provided:
__________________________________________________________________________________

REFERENCE

Customer Name:_________________________Contact Individual: ____________________________ Address: ________________________________Phone Number:
_______________________________ EMAIL: ____________________________________ _____________
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.

PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.

ATTACHMENT B

REFERENCES
City of Santa Ana RFP No. 24-138 Page 28 of 33
Anaheim Convention Center Robert Helmy
800 W Katella Ave
Anaheim, CA 92802
714-765-8943
[email protected]
Access Control, Guest Services, and Security Services provided 2007 to Present
City National Grove of Anaheim Jordan Harding
2200 E Katella Ave
Anaheim, CA 92806
714-712-2700
[email protected]
2004 to PresentContract Amount: ________________________Year: _________________________ Description of supplies, equipment, or services provided:

Access Control and Security Services provided__________________________________________________________________________________

REFERENCE

Customer Name:_________________________Contact Individual: ___________________________ Address: _________________________________Phone Number:
__________________Buena Park, CA 90622_____________ EMAIL: _____________________________ Contract Amount: ________________________Year: 2022 to Present ______________________________________ Description of supplies, equipment, or services provided:

Access Control and Security Services provided
$450,000 Annually
$120,000 Annually
$34,000 Annually
Sergeant Sergio Lepe
714-562-3958
[email protected]
Silverado Days Festival
7225 El Dorado Drive

A3
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

C Proposer’s Statement

CITY OF SANTA ANA
Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto.

Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City’s legal holidays), or the funds, check, draft, or proposer’s bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer’s bond substituted in lieu thereof shall be returned to the undersigned.

Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed.

All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP.

Firm________________________________________________________________________________ Signed and Printed Name: ______________________________________________________________ Title ________________________________________________________________________________ Date
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.

PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.

ATTACHMENT C
PROPOSER’S STATEMENT
City of Santa Ana RFP No. 24-138 Page 29 of 33
Contemporary Services Corporation
Mark Glaser
EVP, Operations
1/7/2025

A4
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

D Non-Collusion Affidavit

A5
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

A6
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

E Non-Lobbying Certification
F Non-Discrimination Certification

CITY OF SANTA ANA
The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that:
(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersign ed shall complete and submit Standard Form -LLL, "Disclosure of Lobbying Activities," in conformance with its instructions.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.

The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such subrecipients shall certify and disclose accordingly.

Signed:

Title:

Firm:

Date:

THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.

PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.

ATTACHMENT E

NON-LOBBYING CERTIFICATION
City of Santa Ana RFP No. 24-138 Page 31 of 33
1/7/2025
Contemporary Services Corporation
EVP, Operations
A7
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

F Non-Discrimination Certification

CITY OF SANTA ANA

The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows:

1. The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause.

2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers’ representatives of the Consultant’s commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment.

4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor.

5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rul es, regulations, and orders.

1. In the event of the Consultant’s non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law.

2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract

ATTACHMENT F

NON-DISCRIMINATION CERTIFICATION
City of Santa Ana RFP No. 24-138 Page 32 of 33
A8
This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission.

CITY OF SANTA ANA
or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States.

8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter.

Signed:

Title:

Firm:

Date:

THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.

PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.

City of Santa Ana RFP No. 24-138 Page 33 of 33
EVP, Operations
Contemporary Services Corporation
1/7/2025

EXHIBIT C

CONTRACTOR’S FEE PROPOSAL
Fee Proposal including hourly rates if applicable

PROPOSALPROPOSAL

G Cost Proposal

Santa Ana City CouncilMay 6, 2025

Santa Ana City Council
May 6, 2025