Santa Ana City Council
August 5, 2025

AGREEMENT WITH GRAVITON CONSULTING SERVICES, INC. TO PROVIDE

ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM AND ORACLE SYSTEM

INTEGRATION SERVICES
THIS AGREEMENT is made and entered into on this 5th day of August, 2025 by and between Graviton Consulting Services, Inc., a Nevada corporation (“Consultant”), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (“City”).

RECITALS
A. The City issued Request for Proposal (“RFP”) No. 23-132, by which it sought consultants to provide Enterprise Resource Planning (ERP) system and Oracle System Integration Services.

B. Consultant submitted a responsive proposal that was among those selected by the City.

Consultant represents that it is able and willing to provide the services described in the scope of work that was included in RFP No. 23 -132, which is incorporated herein by reference.

C. Consultant represents that it is able and willing to provide such services to the City.

D. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field.

NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows:

1. SCOPE OF SERVICES
Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Scope of Services - Exhibit A, attached hereto and incorporated by reference.

2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Compensation - Exhibit B. The total amount to be expended dur ing the term of this Agreement shall not exceed $ 4,798,915.00, which is comprised of the following: (1) a base amount of $4,362,650.00; and (2) a 10% contingency in the amount of $436,265.00 for additional and as -needed services to be exercised at City’s sole discretion. City agrees to compensate Consultant for any services provided from August 1, 2025 to the effective date of this Agreement.

b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House (ACH) transfers. Consultant agrees to execute the City’s standard ACH Vendor Payme nt Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant’s account(s) with financial institutions.

Payment need not be made for work which fail s to meet the standards of performance set forth in the Recitals which may reasonably be expected by City.

3. TERM

This Agreement shall commence on the date first written above and terminate on June 30, 2028, unless terminated earlier in accordance with Section 15, below.

4. INDEPENDENT CONTRACTOR

Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an emp loyer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar ta xes relating to employees and shall be responsible for all applicable withholding taxes.

5. OWNERSHIP OF MATERIALS

This Agreement creates a non -exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other doc uments or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement (“Documents & Data”). Consultant shall require all subcontractors to agree in writing that City is granted a non -exclusive and perpetual license for any Documents & Data the sub contractor prepares under this Agreement.

Consultant represents an d warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City’s sole risk.

6. INSURANCE

Consultant shall procure and maintain for the duration of the contract insurance aga inst

claims for sec urity breaches, system failures, injuries to persons, damages to software, and damages to property (including computer equipment), theft, or other misuse of Customer’s data, infringement of intellectual property, invasion of privacy and breach of data, which may arise from or in connection with the performance of the work hereunder by Consultant, its agents, representatives, or employees.

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:

1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 general aggregate.

2. Technology Professional Liability Errors and Omissions Insurance (E&O): appropriate to the Consultant’s profession and work hereunder, with limits not less than $2,000,000 per occurrence and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Consultant in this agreement and shall include, but not be limited to, claims involving business interruption, damage to or destruction of electronic information, and alteration of electronic information. The policy shall provide coverage for Consultant’s failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information “property” of Customer in the care, custody, or control of Consultant.

3. Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering code 1 (any auto, with limits no less than $1,000,000 combined single limits.

4. Workers’ Compensation (W/C): as required by the State of California, with statutory limits, and Employer’s Liability insurance with limits of no less than $1,000,000 per accident, policy, employee, for bodily injury or disease.

If Consultant maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage, Customer requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to Customer.

Other Insurance Provisions
The above required insurance policies are to contain or be endorsed to contain the following provisions:

1. City of Santa Ana, its City Council, its officers, officia ls, employees, agents, and volunteers are to be covered as additional insureds, under Consultant’s CGL and E&O policies, with respect to any liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, equipment, and personnel furnished in connection with such work or operations.

2. Consultant’s Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteer s for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement.

3. For any claims related to this contract, Consultant’s insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it.

4. A severability of interest provision must apply for all the additional insureds, ensuring that Consultant’s insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer’s limits of liability.

5. Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, no n-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non -renewal due to non - payment of premium.

6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Information Technology Department, 20 Civic Center Plaza, M-42, Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate.

Self-Insured Retentions
Self-insured retentions must be declared to and approved by Customer. Customer may require Consultant to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention.

Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to Customer.

Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:

1. The retroactive date must be shown and must be before the date of the contract.

2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work.

3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Consultant must purchase “extended reporting” coverage for a minimum of three (3) years after completion of work.

Verification of Coverage
Consultant shall furnish Customer with original Certificates of Insurance includi ng all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not

waive Consultant’s obligation to provide them. Customer reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.

Subcontractors
Consultant shall require and verify that all subcontractors mainta in insurance meeting all the requirements stated herein.

Special Risks or Circumstances
Customer reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

Failure to Maintain Insurance Coverage
If Consultant, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract, the same shall be deemed a material breach of Agreement. Customer, at its sole option, may terminate this Agreement at any time and obtain damages from Consultant resulting from said breach.

7. INDEMNIFICATION

Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant’s services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent r equired by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant.

8. INTELLECTUAL PROPERTY INDEMNIFICATION

Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States’ letters patent, trademark, or copyright infringement, including costs, contained in the work product

or documents provided by Consultant to the City pursuant to this Agreement.

9. RECORDS

Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accu rate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement.

10. CONFIDENTIALITY

If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information ex cept in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. “Confidential Information” shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the oth er party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City.

11. CONFLICT OF INTEREST CLAUSE

a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement.

b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City’s Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement.

c. The section also prohibits the awarding of an y agreement, contract, grant, or any

amendment to those awards, to any former full -time employee for one-year from date of employee separation except for any CalPERS retiree as authorized by City Council resolution

d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement.

The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above. If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement.

e. Consultant covenants that none of its directors, officers, emp loyees, or agents shall participate in selecting or administrating any subcontract supported (in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to a ny individual, as defined in subsections (b) and (c) above.

12. NON-DISCRIMINATION

Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical condit ions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations.

13. EXCLUSIVITY AND AMENDMENT

This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein.

14. ASSIGNMENT

Inasmuch as this Agreement is intended to secure the specialized services of Consultant,

Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City’s ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City.

15. TERMINATION
This Agreement may be terminated by the City upo n thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohi bited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate.
b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement.

16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.

17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement.

18. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement.

19. NOTICE

Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or ot her telegraphic communication in the manner provided in this Section, to the following persons:

To City:

City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956

With courtesy copies to:

Chief Technology Innovations Officer, IT Department
City of Santa Ana
20 Civic Center Plaza
Santa Ana, California 92701

To Consultant:

Greg Catanzano
Chief Executive Officer
Graviton Consulting Services
8801 Folsom Blvd, Suite 120
Sacramento, CA, 95826

A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) day s after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded.

20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney’s fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn.

b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written.

ATTEST: CITY OF SANTA ANA
Jennifer L. Hall
City Clerk
Alvaro Nunez
City Manager

APPROVED AS TO FORM RECOMENDED FOR APPROVAL
SONIA R. CARVALHO
City Attorney
By
Jonathan T. Martinez
Assistant City Attorney
Jack Ciulla
Chief Technology Innovations Officer
Information Technology Department
GRAVITON CONSULTING SERVICES, INC.

Greg Catanzano
Chief Executive Officer
Graviton Consulting Services, Inc.

EXHIBIT A

SCOPE OF SERVICES

Exhibit A Scope of Work

Oracle Cloud Implementation
For
City of Santa Ana, CA

Exhibit A Scope of Work – Graviton Consultant Agreement 2 1 Document Control

Date Author Version Comments
05/05/2025 Greg Catanzano 0.1 Initial Draft
05/14/2025 Greg Catanzano 0.2 Updates to Graviton Staffing Plan 05/22/2025 Greg Catanzano 0.3 Incorporation of City Feedback 06/03/2025 Greg Catanzano 0.4 Accounting for Changes to Teller Schedule 06/08/2025 Greg Catanzano 0.5 Removing Teller References From SOW 06/09/2025 Greg Catanzano 1.0 Final Version
6/9/2025 Jack Ciulla 1.1 Added Contingency Amount
Exhibit A Scope of Work – Graviton Consultant Agreement 3 2 Contents
1 DOCUMENT CONTROL ................................ ................................ ................................ ..............2 2 CONTENTS ................................ ................................ ................................ ............................... 3 3 ORACLE CLOUD IMPLEMENTATION SCOPE ................................ ................................ ................6

3.1 ORACLE CLOUD APPLICATIONS ........................................................................................................... 6

3.2 DATA CONVERSION SCOPE ................................................................................................................ 9

3.3 INTERFACE SCOPE .......................................................................................................................... 11

3.3.1 Oracle Integration Cloud (OIC) ........................................................................................... 12

3.4 REPORTING SCOPE ......................................................................................................................... 13

3.5 BUSINESS PROCESS MAPS AND USE CASES ......................................................................................... 13

3.5.1 Business Process Maps ....................................................................................................... 15

3.5.2 Use Cases ............................................................................................................................ 18 4 ORACLE CLOUD IMPLEMENTATION APPROACH ................................ ................................ ....... 20

4.1 PROJECT MANAGEMENT TRACK ....................................................................................................... 24

4.1.1 Project Management Tools ................................................................................................ 24

4.1.2 Project Management Track Deliverables ........................................................................... 26

4.2 BUSINESS PROCESS TRACK ............................................................................................................... 31

4.2.1 Conference Room Pilots ..................................................................................................... 31

4.2.2 Testing ................................................................................................................................ 33

4.2.3 Business Process Track Deliverables ................................................................................... 36

4.3 CEMLI TRACK ............................................................................................................................... 43

4.3.1 CEMLI Categories ............................................................................................................... 43

4.3.2 CEMLI Cycles ....................................................................................................................... 51

4.3.3 CEMLI Track Deliverables ................................................................................................... 52

4.4 CHANGE MANAGEMENT TRACK ........................................................................................................ 57

4.4.1 Change Management Tools ............................................................................................... 57

4.4.2 Stakeholder Communication Production ............................................................................ 59

4.4.3 Change Management Track Deliverables .......................................................................... 60

4.5 TRAINING TRACK ............................................................................................................................ 64 Exhibit A Scope of Work – Graviton Consultant Agreement 4 4.5.1 End User Training Tools ...................................................................................................... 64

4.5.2 Training Content Production .............................................................................................. 66

4.5.3 Training Track Deliverables ................................................................................................ 68 5 ORACLE CLOUD IMPLEMENTATION TIMELINE................................ ................................ .......... 72

5.1 PHASE 1 HCM IMPLEMENTATION TIMELINE ....................................................................................... 73

5.1.1 Phase 1 HCM Critical Path .................................................................................................. 73

5.1.2 Phase 1 HCM Schedule ....................................................................................................... 73

5.2 PHASE 2 ERP IMPLEMENTATION TIMELINE ......................................................................................... 75

5.2.1 Phase 2 ERP Critical Path .................................................................................................... 75

5.2.2 Phase 2 ERP Schedule ......................................................................................................... 75 6 ORACLE CLOUD IMPLEMENTATION STAFFING ................................ ................................ ......... 77

6.1 PROJECT ROLES ............................................................................................................................. 77

6.1.1 Graviton Project Roles ........................................................................................................ 77

6.1.2 City Project Roles ................................................................................................................ 79

6.2 PHASE 1 HCM PROJECT TEAM ......................................................................................................... 82

6.2.1 Phase 1 HCM Graviton Project Team Organization Chart ................................................. 82

6.2.2 Phase 1 HCM Graviton Staffing Plan .................................................................................. 83

6.2.3 Phase 1 HCM City Staffing Plan .......................................................................................... 84

6.3 PHASE 2 ERP PROJECT TEAM ........................................................................................................... 85

6.3.1 Phase 2 ERP Graviton Project Team Organization Chart ................................................... 85

6.3.2 Phase 2 ERP Graviton Staffing Plan .................................................................................... 86

6.3.3 Phase 2 ERP City Staffing Plans .......................................................................................... 87 7 ORACLE CLOUD IMPLEMENTATION COST ................................ ................................ ................ 88

7.1 IMPLEMENTATION COST SUMMARY .................................................................................................. 88

7.2 IMPLEMENTATION PAYMENT SCHEDULE............................................................................................. 88

7.2.1 Phase 1 HCM Implementation Payment Schedule ............................................................. 90

7.2.2 Phase 2 ERP Implementation Payment Schedule ............................................................... 91

7.3 GRAVITON IMPLEMENTATION SERVICES RATE CARD............................................................................. 92 8 ORACLE CLOUD IMPLEMENTATION ACCEPTANCE ................................ ................................ .... 93 Exhibit A Scope of Work – Graviton Consultant Agreement 5 8.1 DELIVERABLE OR SERVICE ACCEPTANCE .............................................................................................. 93

Exhibit A Scope of Work – Graviton Consultant Agreement 6 3 Oracle Cloud Implementation Scope
The Graviton project team will collaborate with the City of Santa Ana (City) project team members to implement the Oracle Cloud applications to meet the City requirements documented in RFP No. 23- 132 for Enterprise Resource Planning (ERP) System, Including Implementation Services. The Oracle Cloud applications will be implemented by the Graviton project team in a manner consistent with the Graviton proposal response, proof of concept demonstrations, and request for clarification response.

Appendix A of this Statement of Work (SOW) includes the Graviton/Oracle response to the City requirements to RFP No. 23-132 Appendix A – Requirements. Implementation of the Oracle Cloud solution will result in a significant transformation of City business processes. Through this transformation, the City’s objectives include, but are not limited to, the following:
• Provide a single, comprehensive and integrated solution to manage the City’s financial and human resource furnctions:
• Reduce or eliminate the need for redundant data entry; • Reduce or eliminate the need for manual input when preparing the annual budget and financial statements;
• Provide an up-to-date, user friendly and intuitive user interface to promote system use and productivity;
• Streamline business processes to take advantage of best practices through automation, integration, and workflows;
• Provide interface capabilities with third-party sytems used for permitting, water billing, business license, the zoo, recreation, dog license, and others; • Improve and provide necessary reports and access to data through inquiry or drill down capabilities; and
• Provide a vendor self-service portal and an employee self-service portal.

To ensure a successful project, the Graviton team will develop a detailed project scope including specific application features, configurations, extensions, integrations, conversions, and recommendations for changes in city business processes. The detail scope will be finalized as part of the Project Scope deliverable to be developed, reviewed, and approved at the conclusion of the build stage of the implementation. Following the City’s review and approval of the Project Scope deliverable, the project team will implement change control processes to manage implementation scope for the remainder of the project. Those change control processes will be documented in the Project Management Plan deliverable to be completed during the plan stage of implementation. The initial scope of Oracle Cloud Applications to be implemented, data to be converted, and interfaces to be developed, based upon the City RFP and Statement of Work discussions is listed in the sections below.

3.1 Oracle Cloud Applications
The graphic below depicts two implementation phases – Phase 1 HCM and Phase 2 ERP. The Graviton project team will lead the City through these implementation phases. For both Phase 1 HCM and Exhibit A Scope of Work – Graviton Consultant Agreement 7 Phase 2 ERP, Graviton will follow the five stage Gravtion implementation methodology defined by this Statement of Work. Graviton will direct the project team in the completion of all deliverables and milestone for each of the five implementation stages - Plan, Design, Build, Test, and Deploy. Following each project phase go-live, Graviton will provide production support services to the City.

Graphic: Multi-Phase Implementation

The table below identifies the City requirements, that will be implemented in each project phase, and the corresponding Oracle Cloud applications that will be configured and deployed to meet those requirements. The completed Appendix A - Requirements from Graviton’s proposal represents the scope of City requirements to be implement by Graviton, with the following two exceptions: 1) the City will continue to use NeoGov for recruiting, and 2) the City will continue to use Questica for budget development. Graviton will develop the required integrations with NeoGov and Questica rather than implement Oracle Cloud to meet those recruiting and budget development requirements.

Table: Phase 1 HCM Scope of Oracle Cloud Applications
No. Oracle Cloud Products Functionality SKU
Phase 2 HCM
1 Oracle Fusion Human Capital
Management Base Cloud Service

3.1 Core HR

3.2 Position Control

3.3 Recruitment**

3.4 Onboarding

3.5 Employee Master File

3.6 Benefits Administration

3.7 Leave Administration

3.8 Learning Management and Certification

3.9 Performance Reviews

3.10 Personnel Actions

3.11 Employee Self-Service

3.12 Pay Administration (Salary Management)

3.13 Time and Attendance

3.14 Payroll

3.15 Separation/Off Boarding
B85800
2 Oracle Fusion Human Resource Help
Desk Cloud Service

3.1 Core HR

3.14 Payroll

B87388
3 Oracle Fusion HCM Communicate
Cloud Service

3.1 Core HR

B95499

uild est eploy esignPlanC esign
esign uild estPlan eploy
Exhibit A Scope of Work – Graviton Consultant Agreement 8 No. Oracle Cloud Products Functionality SKU
Phase 2 HCM
4 Oracle Fusion Talent Management
Cloud Service

3.9 Performance Review

3.11 Employee Self-Service
B94925
5 Oracle Fusion Time and Labor Cloud
Service

3.7 Leave Administration

3.12 Pay Administration (Salary Management)

3.13 Time and Attendance
B75365
6 Oracle Fusion Learning Cloud Service 3.8 Learning Management and Certification

3.11 Employee Self-Service
B85242
7 Oracle Fusion Learning Connect
Cloud Service

3.8 Learning Management and Certification B95657
8 Oracle Fusion Risk Management
Cloud Service

3.1 Core HR B91085
9 Oracle Fusion Payroll Cloud Service
for United States

3.12 Pay Administration (Salary Management)

3.14 Payroll

3.8 Learning Management and Certification

3.9 Performance Reviews
B110322
10 Oracle Fusion Workforce
Compensation Cloud Service

3.9 Performance Reviews

3.12 Pay Administration (Salary Management)
B109620
11 Oracle Fusion HCM Analytics* 1.4 Reporting and Analysis B98137 *As of the drafting of this SOW, Oracle Analytics are optional until the City makes a final determination on its reporting, analytics, and historical data conversion strategy. **The City has elected to not implement Oracle HCM for Recruiting. Where Graviton had previously indicated in its proposal response that Oracle Cloud would be implemented to meet a City recruitment requirement (RFP No. 23-132 Appendix A – Requirements), the plan now is Graviton to develop the necessary integrations for the City to use NeoGov for recruitment and to integrate with Oracle HCM for hiring and onboarding.

Table: Phase 2 ERP Scope of Oracle Cloud Applications
No. Oracle Cloud Applications Functionality SKU
Phase 2 ERP
1 Oracle Fusion Enterprise Resource
Planning Cloud Service

2.1 General Ledger (G/L)/Accounting

2.3 Vendor Management

2.4 Budgeting*

2.7 Accounts Payable

2.8 General Billing (Accounts Receivable)

2.9 Fixed Asset Management

2.10 Cash Receipts

2.11 Project and Grant Accounting

2.12 Bank Management and Reconciliation
B91084
2 Oracle Fusion Procurement Cloud
Service

2.2 Procurement/Purchasing

2.3 Vendor Management

2.5 Contract Management
B91086
3 Oracle Fusion Supply Chain
Execution Cloud Service

2.6 Inventory Mangement B91064
4 Oracle Fusion Document Recognition
Cloud Service

2.7 Accounts Payable B86841
Exhibit A Scope of Work – Graviton Consultant Agreement 9 No. Oracle Cloud Applications Functionality SKU
5 Oracle Fusion Risk Management
Cloud Service

2.1 General Ledger (G/L)/Accounting

B91085
6 Oracle Enterprise Data Management
(EDM) Cloud Service

2.1 General Ledger (G/L)/Accounting

B91920
7 Fusion ERP Analytics** 1.4 Reporting and Analysis B91150 *The City has elected to not implement Oracle EPM for Planning and Budgeting. Where Graviton had previously indicated in its proposal response that Oracle Cloud would be implemented to meet a City Budgeting requirement (RFP No. 23-132 Appendix A – Requirements), the plan is for Graviton to develop the necessary integrations for the City to use Questica for Planning and Budgeting and to integrate with Oracle ERP to seed the budget ledger in GL and enforce budgetary control (control budgets). **As of the drafting of this SOW, Oracle Analytics are optional until the City makes a final determination on its reporting, analytics, and historical data conversion strategy.

In addition to the Oracle Cloud applications listed above, the following Oracle services are included in the City’s agreement:
• B84490 Oracle Additional Test Environment for Oracle Fusion Cloud Service (2) • B86668, B86669 Oracle Cloud Priority Support for SaaS • B88206 Oracle PaaS and IaaS Universal Credits
The Graviton and City roles in the configuration of these Oracle Cloud applications are detailed in Section 4 Implementation Approach.

3.2 Data Conversion Scope
Graviton will complete the required data conversion development to meet the City’s requirements listed Appendix A - ERP Requirements of the Graviton proposal. The project team will determine a final scope of data conversions at the conclusion of the build stage of the implementation, and that final scope will be documented in the Project Scope deliverable. At this time the anticipated scope of data conversion will include the following data conversion requirements by project phase.

Table: Phase 2 HCM Scope of Data Conversion
Exhibit A Scope of Work – Graviton Consultant Agreement 10 Conversion includes images/document files attached to the above data sets.

Table: Phase 2 ERP Scope of Data Conversion
Conversion includes images/document files attached to the above data sets.

The number of years of data history to be converted into the Oracle Cloud Applications for the above requirements will be dependent on the availability and accessibility of data in the City’s legacy systems. The Graviton team will provide the City with Oracle pre-defined conversion templates, and will collaborate with the City in the mapping of the City’s legacy data to those Oracle pre-defined templates. Graviton will take the lead, with assistance from The City, in extracting the legacy data No. Data Description
Phase 2 HCM Data Conversions
1 Pay Rate Tables/Earning Codes Current and Historic
2 Accrual Balances/Leave, furlough, comp,
vacation, etc.

Current and Historic
3 Employee Master Data Current and Historic
4 Employee Job Status Current and Historic
5 Job Data Master / History Current and Historic
6 Benefits Elections At time of conversion
7 Position Table Current and Historic
8 Position History Current and Historic
9 Performance Evaluation/Step Information Employee performance review results, Next review cycle 10 Employee Events HR training records
No. Data Description
Phase 2 ERP Conversions
1 General Ledger Journal Entries/Transactional data and beginning balances 2 Vendor Master Files All Active Vendor Master Files
3 Customer Data General Billing Active Customers
4 Outstanding Accounts Receivable
Balances
Accounts receivable accounts with open balances
5 Assets All available assets
6 Deposits All deposit data
7 Budget Data Current/Past 5-year budget summary
8 Purchasing pen P ’s
9 Project Costing/Allocations Historical data necessary to be able to properly close and capitalize projects that will be active at Go-Live
10 Accounts Payable Invoices 5 years (TBD)
11 Accounts Payable Check History 5 years, any uncleared (TBD) 12 ACH & Wires Payment History, 5 Years
13 Contracts 5 years, any active (TBD)
14 Inventory All current inventory items
Exhibit A Scope of Work – Graviton Consultant Agreement 11 based upon those templates. In the event there are limitations to the amount of historical data that may be converted into the Oracle SaaS solution, due to the availability or accessibility of that data, the Project team will convert the historical data using the approach defined by Section 4.3.1.6.1 Historical Data Conversion.

The Graviton and City roles in the conversion of data is detailed in Section 4 Implementation Approach.

3.3 Interface Scope
Graviton will complete the required interface development to meet the City’s requirements listed in the RFP No. 23-132 Appendix A – Requirementsof the Graviton proposal. The project team will determine a final scope of interfaces by the conclusion of the build stage of the implementation, and the final scope will be documented in the Project Scope deliverable. At this time the anticipated scope of interfaces will include the following interface requirements by project phase.

Table: Phase 1 HCM Scope of Interfaces

Table: Phase 2 ERP Scope of Interfaces
RFP ID Solution Name Functional Description Interface Data Required Phase 1 HCM Interfaces
CalPERS Open Enrollment / Benefits Employee benefits enrollment selections

4.5.10 Office 365 Productivity N/A

4.5.11 NeoGov Insight Online Job Applicant Tracking Applicant details

4.5.13 NeoGov OHC Online Hiring Center Requisition and hire approval workflow, including hiring manager
activities such as reviewing
candidate applications

4.5.19 Target / Vector
Solutions
Employee Training Management Employee training management details
Adminsure Workers’ Compensation claims
management
Employee identity and
employment information
In-Time ISE PD Scheduling/Timekeeping Valid COA fields
Timekeeping data to payroll
Questica Budgeting System Salary Information
CalPERS Employee Retirement Contributions Payroll Deductions RFP ID Solution Name Functional Description Interface Data Required Phase 2 ERP Interfaces

4.5.1 CivicRec Activity and site reservations Revenue, Fees collected Exhibit A Scope of Work – Graviton Consultant Agreement 12 *The City team will examine the Oracle Contracts module as part of Phase 2 ERP. If the City procedes with the implementation of the Contracts module, then the Agreements interface may not longer be required. During the Phase 2 ERP Design Stage, the project team will make a final determination and then update the interface scope accordingly in the Project Scope deliverable.
**There are several sub systems at the City that track revenue and payments. It is not yet determined if the these sub systems will integrate with Teller only or they will integrated with Oracle General Ledger as well as Teller. During the Phase 2 ERP Design Stage, the project team will make a final determination and then update the interface scope accordingly in the Project Scope deliverable.

During the Build stage of implementation, the project team will determine the appropriate Oracle tools for developing each interface. The City has licensed Oracle Integration Cloud for complex integrations. However, there are native tools and pre-built integrations available to the project team that may be utilized for less complex interfaces.

The Graviton and City roles in the development of these interfaces is detailed in Section 4 Implementation Approach.

3.3.1 Oracle Integration Cloud (OIC)
The Oracle Cloud SaaS products include several integration tools that will handle many of the City’s required interfaces. However, the project team anticipates the more complex integrations will benefit from using the more robust Oracle Integration Cloud (OIC) solution. OIC is part of the Oracle Platform as a Service (PaaS) suite of products. The project team will provision OIC and other PaaS products by utilizing Oracle Universal Credits, which the project team has included in the Oracle PaaS Ordering Document. The City will contract for 26,000 universal credits on an annual basis. These universal

4.5.3 Agreements* Contracts Tracking Contract details

4.5.4 Business License (HdL) Business License Tax Processing and Management
Business License details and
payment transactions

4.5.5 Accela Property Information & Tracking,
Permitting, Inspections, Occupancy, Code
Enforcement
Invoices, assessments, deposits,
fees – including payments
received

4.5.6 Bank Interface Inbound/Outbound check information Checks issued Checks cleared

4.5.9 Laserfiche Document Management Finance and Treasury documents

4.5.16 enQuesta Utility Billing & Customer Information
Management
Utility billing details
Questica Budgeting System Multiple interfaces
Pay System** Inbound payment transactions Payment transactions Exhibit A Scope of Work – Graviton Consultant Agreement 13 credits appear as SKU-B88206 – Oracle PaaS and IaaS Universal Credits in the Cloud Services Ordering Document.

Using the City’s universal credits, the Graviton project team will provision the PaaS products needed to complete the development and deployment of the City’s integration solutions. For the City, we anticipate provisioning 2 units of OIC (production and non-production) as well as 2 Oracle CPUs of Oracle Database Cloud Service to build our solutions. Currently, we plan on provisioning the following:
• SKU-B89639 – Oracle Integration Cloud Service – Standard Edition – 2 units (5k messages per hour) – approximately 12,439 units annually. The SKU-B89639 is found under the category of Enterprise Integration Cloud Services in the Cloud Services Ordering Document. • SKU-B88293 – Oracle Database Cloud Service – Standard Edition – General Purpose – 2 OCPUs - approximately 4,204 units Annually. The SKU-B88293 is found under the category of Data Management Cloud Services in the Cloud Services Ordering Document • SKU-B91445 – Oracle Cloud Infrastructure – Block Volume (Gigabyte Storage Capacity per Month) – 0 units Annually. The SKU-B91445 is found under the category of Storage Cloud Services in the Cloud Services Ordering Document.

These SKUs will require approximately 16,643 (64%) of the annual universal credits in the Cloud Services Ordering Document. The City may elect to use the remaining universal credits to provision more units, provision other PaaS and IaaS products, or do nothing at all and not get charged for the unused universal credits.

3.4 Reporting Scope
Graviton will design, develop, and test default dashboards for all City user roles for 150 essential City custom report requirements. During implementation the project team will determine which of the 150 custom report requirements will be completed during Phase 1 HCM and which requirements will be completed during Phase 2 ERP.

The 150 report requirements will be implemented using the reporting tools available in the Oracle SaaS applications. If the City moves forward with the Optional Oracle Fusion Analytics Implementation Services described in section 7.1, Graviton will include the additonal reporting tools availabe in Oracle Fusion Data Analytics to complete the 150 custom report requirements.

In designing City reporting, Graviton assumes the City will support efforts to transition from traditional paper reports to dashboards and analytics where practical. Graviton also assumes the City will support efforts to consolidate custom report requirements into fewer reports, where practical, to reduce the City’s burden of managing too many custom reports.

3.5 Business Process Maps and Use Cases
To determine the optimal design and implementation scope for the City, Graviton team members will lead the City project team members to define the City’s future state business processes through iterative cycles of business process map and use case development. This includes presenting best practices, options for configurations, and the impact of each. For the City’s major business processes Exhibit A Scope of Work – Graviton Consultant Agreement 14 and use cases for each of the City’s business processes to be implemented. Business process maps will will be developed and maintained by Graviton, and will provide the City with a graphical depiction of its integrated business processes. Likewise, use cases will be developed and maintained by Graviton, and will serve as written descriptions of how users will perform the organization’s business processes in the Oracle Cloud applications, with granular step-by-step instructions for performing those business processes.

The Graviton team will first review the City’s existing business requirements includes in RFP No. 23- 132 for Enterprise Resource Planning (ERP) System, Including Implementation Services as well as business process flows created by SDI Presence during the RFP development. Those requirements will be input into the Graviton business process deliverables. Where Graviton created business process maps are inconsistent with City requirements, Graviton will provide recommendations and the City will make decisions on a path forward.

Business process maps and use cases will be introduced by Graviton during the Plan stage and will be continuously updated and added to by Graviton over the course of implementation. Use cases will become the basis for test scenarios. Business process maps and use cases will also be the foundation upon which job aids and training content are developed to support knowledge transfer and end user training.

Through the completion of the Business Process track implementation activities, the Graviton project team will be continuously refining the business processes via updates to existing business process maps and use cases. The project team will also create new business process maps and use cases to reflect business processes that may be unique to the City. Business Process Maps and Use Cases will be developed by Graviton with input from the City project team. The graphic below depicts the life cycle of business process maps and use cases during implementation.

Graphic: Business Process Map and Use Case Development Life Cycle Exhibit A Scope of Work – Graviton Consultant Agreement 15 In the Plan stage of implementation an initial inventory of business process maps and use cases will be established using out of the box Oracle Cloud application business processes. In the design stage, the Graviton team will conduct Business Process Familiarization demonstrations of the Oracle Cloud applications to expose City project team members to the capabilities of the Oracle Cloud applications.

In the design stage, Graviton will conduct Conference Room Pilot 1 work sessions, demonstrating Oracle Cloud applications capabilities with City specific data and configuration.

In the Build stage the project team will conduct the Conference Room Pilot 2 and Conference Room Pilot 3 work sessions, incorporating design decisions made through the iterative implementation process and the configurations, reports, integrations, and conversions (CEMLIs) being completed by the CEMLI team of project team resources. CEMLI stands for configuration, extension, modification, localization, and integration. Graviton has also added the category Data Conversion.

The iterative process of conducting three Conference Room Pilots solidifies the design and build of the Oracle Cloud applications. The project team will then move into the test stage where the City’s business processes, reflected in the comprehensive inventory of use cases, become the basis for test scenarios to be executed as acceptance criteria for both the system test and user acceptance test formal test cycles. Upon completion of the test stage, the project team will move into the deploy stage of the project knowing the organization’s business processes have been thoroughly analyzed, designed, built, and tested through this comprehensive implementation process.

3.5.1 Business Process Maps
Business process maps provide a graphical depiction of the integrated business processes. Business process maps will be introduced during the Plan stage and will be continuously updated and added to over the course of implementation.

Business process maps will be incorporated by Graviton into job aids and training content to highlight the business process changes to be implemented at the City. Business process maps also support

Exhibit A Scope of Work – Graviton Consultant Agreement 16 knowledge transfer and the transition to operations. The following graphic shows a sample Oracle Cloud Expenses module business process map to be created and maintained by the Graviton team members throughout the project. The project team leverages Miro for online collaboration in the development of business process maps.

Exhibit A Scope of Work – Graviton Consultant Agreement 17 Graphic: Sample Business Process Map

The Graviton and City roles in the creation and maintenance of Business Process Maps is detailed in Section 4 Implementation Approach.

Exhibit A Scope of Work – Graviton Consultant Agreement 18 3.5.2 Use Cases
Use cases are the key work products in the business process workstream. Use cases will be introduced during the Plan stage and will be continuously updated and added over the course of implementation.

The table below provides a representative sample list of use cases for the Oracle Cloud Expense module. The Graviton project team will provide a similar list for each ERP and HCM module as a starting point for the development of City specific use cases.

Functional requirements traceability and scope management will be further defined in the Project Management Plan deliverable. Minimally the requirements traceability matrix included in the Project Scope and Project Closeout deliverables will provide a reconciliation of use cases and the functional requirements they correspond to.

Table: Sample List of Use Cases

Author: Gautam Chaudhary
Creation Date: 1/13/2023
Use Case ID Use Case Description CRP1 CRP2 CRP3
Supporting Info Y
EX01 Employee
EX01.01 Request Spend Authorization and Submit for Approval Y Y EX01.02 Request Cash Advance and Submit for Approval Y Y EX01.03 Enter an Expense Report with Expense type as 'Travel - Hotel' Y Y EX01.04 Enter Expense Report with Expense type 'Per Diem -Daily' Y Y EX01.05 Enter Expense Report with Expense Type 'Mileage' Y Y EX01.06 Enter Expense Report, Attach Spend Authorization, and Submit for Approval Y Y EX01.07 Enter Expense Report as a Delegate N Y
EX01.08 Split Allocation N Y
EX01.09 Create Expense Report from Spreadsheet Y Y
EX01.10 Enter Expense Report using Corporate Card Charges from Bank N EX02 Expense (Manager / Supervisor)
EX02.01 Approve/Reject Spend Authorization Y Y
EX02.02 Approve/Reject Expense Report Y Y
EX02.03 Approve/Reject Cash Advance Y Y
EX03 Expense Audit Manager
EX03.01 Audit Expense Report and Transfer to Payables for Reimbursement Y Y EX03.02 Audit Cash Advance and Transfer to Payables for Reimbursement Y Y EX04 Payments Processing (AP Payment Supervisor - Finance) EX04.01 Paying a Cash Advance Y Y
EX04.02 Paying the Expense Report Y Y
EX04.03 Create an Expense Report Against a Cash Advance Y Y EX05 Reports (Manager / Supervisor)
EX05.01 Expense Dashboard N Y
EX05.02 Custom Reports N N
EX06 Configuration( Financials application Administrator) EX06.01 Expense Template Definition N N
EX06.02 Add/Modify Expense Type N N
EX06.03 Create Expense Policy N N
EX06.04 Update Mileage Rate N N
EX07 Email Receipts
EX07.01 Create Expense Report from Email Receipts Y Y
EX08 Corporate Cards
EX08.01 Load Corporate Card Bank File N N
EX08.02 Corporate Card Assignment & Transaction Validation N N EX08.03 Payment for Corporate Card Transactions N N
EX09 Chatbot
EX09.01 Chatbot N N
EX10 Reports
EX10.01 OTBI - Reports Y
List of Delivered Reports Y
Oracle Cloud ERP Implementation
Expense Use Cases
Exhibit A Scope of Work – Graviton Consultant Agreement 19 The graphic below depicts a sample Oracle Cloud Expense module use case, illustrating the granular level of detail to be included in each individual use case, including step-by-step instructions for executing the corresponding transaction or configuration item. The project approach will be to start with use cases provided by Graviton that depict the delivered Oracle Cloud best practices. Through the course of implementation Graviton will work with City project team members to identify those City requirements not covered by the delivered use cases. Graviton will then add new use cases or modify the existing use cases to ensure all City business processes are documented as use cases.

Graphic: Sample Use Case

The Graviton and City roles in the creation and maintenance of Use Cases is detailed in Section 4 Implementation Approach.

EX01.02
General
Instructions,
Prerequisites,
and/or
Dependencies
Step # Page Screen/ Location Step Details
1 Login to Oracle Cloud
2 Home Page Top-left corner of the screen From the Main Home Workspace click on Navigator (burger icon on left corner of the
screen)
3 Top-left corner of the screen Go to Me and Click on Expenses icon 4 Travel and Expenses
Page
Left side of the screen Four icons will be found on the left side of the screen. Click on Cash Advance icon.
5 Cash Advances Page Top of the screen Click on the Request Cash Advance button 6 Request Cash Advance
Page
Centre of the screen Enter requested cash advance amount 7 Centre of the screen Enter Purpose of cash advance request 8 Centre of the screen Select Advance Type Travel from dropdown 9 Centre of the screen Enter Start and End Date of the travel 10 Centre of the screen To attach supporting documents, click on + sign next to Attachments. Choose the file to be
attached & select appropriate Type and
Category of the document. Click Ok
11 Top -right corner of the screen Click on Save
12 Top -right corner of the screen Click on Submit
13 Cash Advances Page End of Procedure
Request Cash Advance and Submit for Approval
Exhibit A Scope of Work – Graviton Consultant Agreement 20 4 Oracle Cloud Implementation Approach
The implementation of Oracle Cloud for the City of Santa Ana, CA will be conducted over two implementation phases – Phase 1 HCM and Phase 2 ERP. Within each phase, the tasks and activities are organized into five implementation stages: Plan, Design, Build, Test, and Deploy. The Graviton project team will lead the City project team through the completion of the tasks and deliverables included in each stage of implementation, allowing the project team to deliver upon the scope of implementation defined by this SOW.

Graphic: Oracle Cloud Implementation Stages

The structure of the Oracle Cloud implementation methodology is based largely on racle’s Unified Method (OUM), with accommodations for improved decision making, focus on operational knowledge transfer, development of business process centric end user training, and an alignment of project tasks with change management best practices. Early and frequent exposure of City project team members and stakeholders to the Oracle Cloud applications and its native best practice business processes improves the speed and accuracy of decision making.

Graphic: Graviton Oracle Cloud Implementation Methodology

Design Build Test DeployPlan
Oracle Cloud Implementation Stages

Exhibit A Scope of Work – Graviton Consultant Agreement 21 The graphic above depicts the Graviton Oracle Cloud implementation methodology. Across the top, left to right, the methodology includes five stages of implementation – Plan, Design, Build, Test, and Deploy. The left most column lists the implementation tracks – Project Management, Business Process, CEMLI, Change Management, and Training – indicating the project team resources primarily responsible for facilitating completion of the implementation tasks within the implementation track.

Lastly, the boxes within the implementation tracks represent individual milestones and deliverables that will be completed by the project team over the course of implementation.

For the implementation of Oracle Cloud at the City of Santa Ana, the deliverables above are organized into a work breakdown structure with each deliverable assigned a number. The work breakdown structure numbering system will include three levels. Level one identifies the project phase. Level two identifies the implementation track. Level three is the deliverable. The work breakdown structure number will be associated with the deliverable both in this Statement of Work as well as in each of the project management work products including the Smartsheet project schedule and SharePoint folder structure. The deliverable number will be included in status updates and invoices. The graphics below depict the work breakdown structure numbering system for each project phase.

Exhibit A Scope of Work – Graviton Consultant Agreement 22 Graphic: Phase 1 HCM Work Breakdown Structure (WBS) Numbering System

Exhibit A Scope of Work – Graviton Consultant Agreement 23 Graphic: Phase 2 ERP Work Breakdown Structure (WBS) Numbering System

Exhibit A Scope of Work – Graviton Consultant Agreement 24 4.1 Project Management Track
The project management track within the Graviton implementation methodology includes those tasks required to plan for and manage the Oracle Cloud implementation. The Graviton Oracle Cloud implementation approach is built upon project management best practices outlined in the Project Management Body of Knowledge (PMBOK). This includes project management processes such as scope management, risk management, quality management, and resource management. The Graviton project management team will perform these project management duties continuously through the life of the project, adhering to the standards established by the City approved Project Management Plan deliverable.

In addition to performing the day-to-day project management duties, the project management track includes five deliverables spanning the five Graviton implementation stages. Graviton will be responsible for developing these deliverables, while the City will have the authority to approve these deliverables. The five project management deliverables are depicted in the graphic below.

Graphic: Project Management Track Deliverables

The priority of project management will be to coordinate the execution of the implementation plan, exercising each of the project management processes as required by the project. To this end, the Graviton project manager will collaborate with City project leadership to plan for and manage the Oracle Cloud implementation process.

4.1.1 Project Management Tools
The Graviton project manager will ensure the project team is following the project management processes defined by the project management plan. Graviton will incorporate the following project management tools into the project to support the City and the project team in this effort. • SharePoint – The project’s secure repository to store, organize, share, and access project deliverables, work products, and supporting documentation. The dedicated SharePoint site will be provided by Graviton for the City during implementation. • Smartsheet – he project’s secure cloud-based project management system includes dashboards, views, and workflows to record and present project schedule and status.

Graviton will license Smartsheet for the project and will make the software available to the City project team members.

Exhibit A Scope of Work – Graviton Consultant Agreement 25 • OneNote – A Microsoft Office 365 application, OneNote is the project team’s tool to set meeting agendas and record meeting notes. Graviton will work with the City to ensure City project team members are able to access the Graviton managed Microsoft Office 365 OneNote application.
• Miro – The project’s cloud-based visual collaboration tool, Miro is leveraged to develop business process maps, mind maps, and other system and project related diagrams. Graviton will license Miro for the project and will make the software available to the City project team members.
• Adobe Captivate – An authoring tool, Adobe Captivate is used by the project team to develop communications and eLearning video content. Graviton will license Adobe Captivate for the project and will make the software available to the Graviton project team members. • LearnUpon – he project’s cloud-based learning management system delivers eLearning content to end users and serves as an operations support knowledge base. Graviton will license LearnUpon for the project and will make the software available to the City project team members. The use of LearnUpon is optional and subject to further planning of end user training activities.

Project management team members will use SharePoint, Smartsheet, and OneNote tools daily. The project team’s use of those tools is documented in greater detail below.

4.1.1.1 SharePoint – Project Collaboration Tool
Graviton will provide access to a dedicated SharePoint site for the City and the project team. The SharePoint site aligns with the implementation plan stages, tracks, and deliverables to create a tool for information repository and collaboration on implementation tasks and deliverables. The specific use of the SharePoint site will be determined by the City and Graviton project managers and will be documented in the Project Management Plan deliverable. The dedicated SharePoint site will be provided by Graviton for the City during the plan stage of the project and will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of project artifacts from the project’s SharePoint site to the City’s network or a City SharePoint site.

4.1.1.2 Smartsheet – Project Management Tool
Schedule management is a foundational project management process outlined in the Project Management Plan deliverable.

To ensure project team access and collaboration, Graviton will use Smartsheet software as the standard tool for
establishing and maintaining project schedules. Graviton will also leverage Smartsheet for project management processes such as quality management and risk management. The Graviton project manager will establish and manage the risk log, issues log, decision log, and change log using the Smartsheet software. Smartsheet will also be used by Graviton to record and managed test cycle issues. Graviton will license Smartsheet for the project and will make the software available to the City project team members. The specific use of Smartsheet for managing the project schedule will be determined by the City and Graviton project managers and will

Exhibit A Scope of Work – Graviton Consultant Agreement 26 be documented in the Project Management Plan deliverable. Smartsheet will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of the project schedule from Smartsheet to the City’s network or a City Smartsheet license.

4.1.1.3 OneNote – Meeting Agendas and Notes
Office 365 OneNote will be used as the project notebook, storing agendas and notes for all standard recurring meetings as determined by the City and Graviton project managers and documented in the Project Management Plan deliverable. A single City project management notebook will be maintained. For each series of recurring meetings, a section will be created in the notebook. For each individual meeting a page will be added to the corresponding section.

The OneNote project management notebook will be established by Graviton for the City during the Plan stage of the project and will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of the City project management notebook content to the City’s network or a City OneNote notebook.

4.1.2 Project Management Track Deliverables
The Graviton project team will follow a daily, weekly, and monthly project management cadence, where standing project management meetings and status updates are conducted, and project management artifacts including the project schedule, RAID (Risks, Actions, Issues, Decision) log, and OneNote project notebook are maintained in accordance with this Statement of Work and the Project Management Plan deliverable to be completed during the Plan stage of implementation. These recurring project management duties are requirements in the completion of the monthly project management fees listed in section 7.2 Implementation Payment Schedule.

In addition to the recurring Graviton project management duties, there are five project management track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding project management deliverables that will be completed. Each deliverable will be included in the project schedule.

Graphic: Project Management Track Deliverables

Exhibit A Scope of Work – Graviton Consultant Agreement 27 The table below lists the project management track deliverables, the deliverable acceptance criteria, the City’s role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approve the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the Plan stage of the project.

Exhibit A Scope of Work – Graviton Consultant Agreement 28 Table: Project Management Track Deliverables
Deliverable Acceptance Criteria WBS ID City Role Graviton Role Project
Management Plan

The project management plan deliverable
establishes the project management
processes to ensure the project team
functions with effectiveness and efficiency
throughout the project. The project
management plan will define the tools and
processes for scope management, schedule
management, quality assurance, risk and issue
management, resource management, and
communications management for the project.

The project management plan deliverable will
include the project schedule. The project
schedule will be developed in Smartsheet and
will include, but is not limited to, tasks,
assigned resources, start dates, and end dates.

1.1.1 Phase 1 HCM

The City will assist Graviton
in the completion of the
Project Management Plan
deliverable. The City will
actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Project Management Plan
deliverable. Graviton will
plan, facilitate, and execute
deliverable tasks. Graviton
will be responsible for
generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products
for approval.

Project Scope

The project scope deliverable lists the use
cases to be achieved through the Oracle Cloud
implementation process. The deliverable will
identify the corresponding CEMLI, including
configurations, reports, integrations, and
conversions, that will be deployed to meet the
project scope. Upon completion of the project
scope deliverable, the project team will
institute change control to manage the
addition or removal of use cases and
corresponding CEMLI to the scope of the
project.

The Project Scope deliverable will include the
first installment of the Requirements
Traceability Matrix with functional
requirements mapped to Use Cases, CEMLI
development items, etc.

1.1.2 Phase 1 HCM

2.1.2 Phase 2 ERP
The City is responsible for
assisting Graviton in the
completion of the Project
Scope deliverable. The City
will actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Project Scope deliverable.

Graviton will plan, facilitate,
and execute deliverable
tasks. Graviton will be
responsible for generating
deliverable content,
incorporating City feedback,
and submitting deliverable
work products for approval.

Test Plan

The test plan deliverable is a detailed plan to
complete system test, user acceptance test,

1.1.3 Phase 1 HCM

2.1.3 Phase 2 ERP
The City is responsible for
assisting Graviton in the
Graviton is responsible for
leading the project team in
Exhibit A Scope of Work – Graviton Consultant Agreement 29 Deliverable Acceptance Criteria WBS ID City Role Graviton Role and payroll validation test cycles (HCM Only).

For each test cycle, the test plan will define
the test cycle entrance criteria, test
environment, test methods and procedures,
scope of test scenarios, test schedule, test
participants, test issue reporting, and test exit
criteria.
completion of the Test Plan
deliverable. The City will
actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.
the completion of the Test
Plan deliverable. Graviton
will plan, facilitate, and
execute deliverable tasks.

Graviton will be responsible
for generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products
for approval.

Cutover Plan

The cutover plan deliverable is developed in
Smartsheet and will include step-by-step
instructions for completing the production
cutover, including application configuration
management, data conversion sequencing,
department assigned tasks, and
communication channels for providing status
and coordinating joint tasks.

1.1.4 Phase 1 HCM

2.1.4 Phase 2 ERP
The City is responsible for
assisting Graviton in the
completion of the Cutover
Plan deliverable. The City
will actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Cutover Plan deliverable.

Graviton will plan, facilitate,
and execute deliverable
tasks. Graviton will be
responsible for generating
deliverable content,
incorporating City feedback,
and submitting deliverable
work products for approval.

Project Closeout

The project closeout deliverable formally
closes the project and marks the transition to
an operational state. The project closeout
deliverable records the completion of the
implementation tasks included in the project
schedule and the log of risks, actions, issues,
decisions, and changes. Any tasks that have
been deferred or canceled by the project
management team will be identified. The
deliverable provides records of the submission
and acceptance of each of the project
deliverables. Lastly, the project closeout
deliverable serves as a traceability report
where the City’s requirements are mapped to

1.1.5 Phase 1 HCM

2.1.5 Phase 2 ERP
The City is responsible for
assisting Graviton in the
completion of the Project
Closeout deliverable. The
City will actively participate
in deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Project Closeout deliverable.

Graviton will plan, facilitate,
and execute deliverable
tasks. Graviton will be
responsible for generating
deliverable content,
incorporating City feedback,
and submitting deliverable
work products for approval.

Exhibit A Scope of Work – Graviton Consultant Agreement 30 Deliverable Acceptance Criteria WBS ID City Role Graviton Role use cases, which in turn are mapped to
successfully executed test scenarios.

Exhibit A Scope of Work – Graviton Consultant Agreement 31 4.2 Business Process Track
The activities included in the business process track will define the City’s future state business processes, providing the foundation upon which the CEMLI, change management, training, and project management track implementation tasks are planned and executed. The business process track will establish the scope of business processes to be implemented. Those business processes will be configured, analyzed, and updated repeatedly through iterative formal review cycles. Multiple cycles of testing will be conducted where validation of the business processes serves as the acceptance criteria for the system. For Phase 2 ERP the business process track includes eight deliverables spanning the five Graviton implementation stages as depicted in the graphic below. For Phase 1 HCM, Payroll Validation Test serves as the ninth business process track deliverable.

Graphic: Business Process Track Deliverables

The success of implementation will be measured by how effective the City transitions to the best practice business processes that are native to the Oracle Cloud applications. The steps required to complete this transition are at the core of the business process track.

4.2.1 Conference Room Pilots
Included in the business process track are three Conference Room Pilots. The Conference Room Pilot deliverables will be critically important in determining how the Oracle Cloud modules will be configured to meet the City’s requirements and how the City’s future state business processes will be updated. For each Conference Room Pilot the project team will conduct a series of work sessions to review City use cases and business processes identified during the plan and design stages. The Conference Room Pilot environment will be seeded with configuration and development assigned to the corresponding CEMLI Cycles. City and Graviton project team members will exercise the Oracle Cloud modules by unit testing the inventory of planned use cases and business processes. From the Cloud Business Process Familiarization deliverable through completion of the third Conference Room Pilot, the project team will continuously revise and test use cases, business processes, and CEMLIs. At the conclusion of each Conference Room Pilot, use cases and business processes will be updated to reflect City feedback and decisions. Subsequent Conference Room Pilots will be planned and the required CEMLI additions and updates identified.

Graphic: Conference Room Pilots

Exhibit A Scope of Work – Graviton Consultant Agreement 32 As stated above, the Conference Room Pilots will include continuously revised use cases and business processes. The table below shows the planned progression of business processes, configurations, extensions, integrations, and data conversions across the Business Process Familiarization and Conference Room Pilot deliverables.

Table: Conference Room Pilots Approach
CEMLI Business Process
Familiarization
Conference Room
Pilot 1
Conference Room
Pilot 2
Conference Room
Pilot 3
Business
Processes
Oracle Base Business
Processes
Core End-to-End
Business Processes
Core End-to-End
Business Processes
Non-Core Business
Processes
Open Business
Processes
Revised Core and
Non-Core Business
Processes
Configuration Initial Configuration Configuration
Revisions
Subset of Workflows
and Approvals
Configuration
Revisions
Workflows and
Approval Revisions
Application Security
Extension Delivered Reports Delivered Reports Subset of Report Development
Integration Delivered
Integrations
Delivered
Integrations

Subset of Interface
Development
Data
Conversion
Subset of Definitional
Data
Subset of Definitional
Data
Complete Set of
Definitional Data
Subset of
Transactional Data
Historical Data
Archive
Subset of Historical
Data

Exhibit A Scope of Work – Graviton Consultant Agreement 33 4.2.2 Testing
The project team will complete unit testing, system testing, user acceptance testing, and payroll validation testing (Phase 1 HCM). The graphic below depicts the five stages of the Oracle Cloud implementation methodology and the points in which the test plan will be delivered, and the test cycles executed.

Graphic: Testing Approach

Exhibit A Scope of Work – Graviton Consultant Agreement 34 4.2.2.1 System Test
System test is the formal testing of the complete system highlighted by integrated business processes supported by converted data, 3rd party system integration, and reporting. The steps to initiating and completing the system test cycle are depicted in the process diagram below. These steps will be updated as agreed upon by the project management team and documented in the Test Plan deliverable. In addition, the Test Plan deliverable will establish the system test entrance and exit criteria. System test scenarios will be developed by Graviton based upon use cases, end-to-end test scripts, and interfaces, and tracked in the Smartsheet test tracking sheets.

Graphic: System Test Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 35 4.2.2.2 User Acceptance Test
User acceptance test is the formal testing of the complete system by the City’s project team members and designated end users. User acceptance test will test the complete system and will be highlighted by completed end user security and workflows, converted data, 3rd party system integration, and reporting. The steps to initiating and completing the user acceptance test cycle are depicted in the process diagram below. These steps will be updated as agreed upon by the project management team and documented in the Test Plan deliverable. In addition, the Test Plan deliverable will establish the user acceptance test entrance and exit criteria. The user acceptance test variables, including entrance and exit criteria, will be established by the test plan deliverable. User acceptance test scenarios will be developed by Graviton based upon use cases, executed by the City’s testers, and tracked in the Smartsheet test tracking sheet.

Graphic: User Acceptance Test Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 36 4.2.2.3 Payroll Validation Test
Payroll validation testing is the formal testing of the gross and gross-to-net payroll calculation for the employee population. The purpose of the test is to run payrolls for multiple payroll periods, for a full population of City personnel. The results are electronically validated against the legacy system payroll output. Differences are reconciled and issues identified and resolved until only agreeable differences remain. The test is repeated until the City agrees the Oracle Cloud HCM system is correctly calculating the City’s payroll.

The City and Graviton project management team and payroll leads will determine the payroll validation test steps. These steps will be documented in the Test Plan deliverable.

4.2.3 Business Process Track Deliverables
There are nine business process track deliverables to be completed over the course of implementation.

The graphic depicts the implementation stages and the corresponding business process deliverables that will be completed. Each deliverable will be included in the project schedule.

Graphic: Business Process Track Deliverables

The table below lists the business process track deliverables, the deliverable acceptance criteria, the City’s role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approve the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project.

Exhibit A Scope of Work – Graviton Consultant Agreement 37 Table: Business Process Track Deliverables
Deliverable Acceptance Criteria WBS ID City Role Graviton Role Chart of Account
Design
This deliverable will be the first installment of
the Chart of Accounts design document. The
COA design document will encompass both
General Ledger and Projects Chart of Account
design.

2.2.0 Phase 2 ERP The City will review
deliverable content,
provide feedback, and
approve deliverable work
products.

Graviton will be responsible
for generating deliverable
content and submitting
deliverable work products
for approval.

Business Process
Maps and Use
Cases

An inventory of business process maps and use
cases representing a comprehensive set of
Oracle Cloud best practice business processes
will be initiated during the plan stage and
maintained throughout the completion of the
project. Business process maps are swim lane
diagrams depicting integrated business
processes across stakeholders. Use cases will
include step-by-step sequence of tasks to
complete the associated business process.

Business process maps and use cases will evolve
over the life of the project with new business
process maps and use cases added, and existing
business process maps and use cases updated at
each step in the business process track.

Completed business process maps will become
the basis for application security and workflows,
as well as business process overviews to be
included in end user training content.

Completed use cases will become the basis for
both system and user acceptance test scenarios
as well as end user training content.

1.2.1 Phase 1 HCM

2.2.1 Phase 2 ERP
The City will review
deliverable content,
provide feedback, and
approve deliverable work
products.

Graviton is responsible for
assembling and submitting
the Business Process Maps
and Use Cases deliverable.

Graviton will be responsible
for generating deliverable
content and submitting
deliverable work products
for approval.

Cloud Business
Process
Familiarization

Graviton’s project team members will perform
an initial demonstration of Oracle Cloud
applications for the purpose of familiarizing the
City's project staff with the native business
processes included with the software. These
sessions will be the City project team members’

1.2.2 Phase 1 HCM

2.2.2 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the Cloud Business Process
Familiarization sessions.

Designated City project
Graviton is responsible for
preparing and leading the
Cloud Business Process
Familiarization sessions.

Graviton will generate work
session content and ensure
Exhibit A Scope of Work – Graviton Consultant Agreement 38 Deliverable Acceptance Criteria WBS ID City Role Graviton Role first look at the Oracle Cloud applications after
project initiation. At the conclusion of the cloud
business process familiarization sessions,
business process maps and use cases will be
reviewed and updated to reflect information
gathered. Lastly, the scope of configurations,
reports, integrations, and conversions (CEMLIs)
to be included in Conference Room Pilot 1 will
be identified and assigned to CEMLI Cycle 1.
team members will
participate in the sessions
and provide feedback in
accordance with the
project communications
processes established by
the Project Management
Plan deliverable.
all required topics are
included in the appropriate
work sessions. Graviton will
record the Cloud Business
Process Familiarization
sessions, making them
available to all project team
members upon submission
of the deliverable.

Conference Room
Pilot 1

Conference Room Pilot 1 (CRP1) is a series of
work sessions planned for and managed by
Graviton with active City participation
throughout. The Oracle Cloud applications,
inclusive of configurations, reports, integrations,
and conversions completed as part of CEMLI
Cycle 1, are exercised by the project team
members during live sessions to review core
end-to-end business processes. In each session,
Graviton project team members will provide an
overview of the Oracle Cloud applications and
business process maps, and then demonstrate
use cases in the non-production system. During
the sessions, City project team members will
follow along by executing the use cases in the
non-production system. City project team
members will continue to execute use cases
following the sessions and will record the
results. Graviton will conduct “ ffice Hours”
support sessions to assist City project team
members to complete the use cases and address
any questions that arise. At the conclusion of
CRP1, new use cases to be added and existing
business process maps and use cases to be
updated are identified, reflecting the project
team’s findings from CRP1. Lastly, the scope of
configurations, reports, integrations, and

1.2.3 Phase 1 HCM

2.2.3 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the Conference Room Pilot
1 work sessions. City
project team members will
participate in their
assigned Conference Room
Pilot 1 work sessions and
follow up office hours
sessions. City project team
members will execute their
assigned use cases in the
designated non-production
environment and record
their results and feedback
in the Conference Room
Pilot 1 results Smartsheets,
in accordance with the
project management
processes defined by the
Project Management Plan
deliverable.

Graviton is responsible for
preparing and leading the
Conference Room Pilot 1
work sessions. Graviton will
generate work session
content and ensure all
required topics are included
in the appropriate work
sessions. Graviton will
record the Conference Room
Pilot 1 work sessions,
making them available to all
project team members upon
submission of the
deliverable. Graviton will
conduct follow up office
hours sessions to provide
support to City team
members. At Conclusion of
Conference Room Pilot 1
work sessions, Graviton
team members will identify
the additions and updates to
be included in CEMLI Cycle

2. Exhibit A Scope of Work – Graviton Consultant Agreement 39 Deliverable Acceptance Criteria WBS ID City Role Graviton Role conversions to be included in Conference Room
Pilot 2 are identified and assigned to CEMLI
Cycle 2.

Conference Room
Pilot 2

Conference Room Pilot 2 (CRP2) is a series of
work sessions planned for and managed by
Graviton with active City participation
throughout. The Oracle Cloud applications,
inclusive of configurations, reports, integrations,
and conversions completed and unit tested as
part of CEMLI Cycle 2, are exercised by the
project team members during live sessions to
revisit core business processes and review non-
core end-to-end business processes including
approvals, more complex business rules,
business processes integrated with 3rd party
systems, etc. CRP2 is highlighted by the
introduction of integrations and converted
definitional data. In each session, Graviton
project team members will provide an overview
of the changes completed during CEMLI Cycle 2
and any corresponding business process map
updates. During the sessions, City project team
members will follow along by executing the use
cases in the non-production system. City project
team members will continue to execute use
cases following the sessions and will record the
results. Following the sessions, Graviton will
conduct “ ffice Hours” support sessions to
assist City project team members to complete
the uses cases and address any questions that
may arise. At the conclusion of CRP2, new use
cases to be added and existing business process
maps and use cases to be updated are
identified, reflecting the project team’s findings
from CRP2. Lastly, the scope of configurations,

1.2.4 Phase 1 HCM

2.2.4 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the Conference Room Pilot
2 work sessions. City
project team members will
participate in their
assigned Conference Room
Pilot 2 work sessions and
follow up office hours
sessions. City project team
members will execute their
assigned use cases in the
designated non-production
environment and record
their results and feedback
in the Conference Room
Pilot 2 results Smartsheets,
in accordance with the
project management
processes defined by the
Project Management Plan
deliverable.

Graviton is responsible for
preparing and leading the
Conference Room Pilot 2
work sessions. Graviton will
generate work session
content and ensure all
required topics are included
in the appropriate work
sessions. Graviton will
record the Conference Room
Pilot 2 work sessions,
making them available to all
project team members upon
submission of the
deliverable. Graviton will
conduct follow up office
hours sessions to provide
support to City team
members. At the conclusion
of Conference Room Pilot 2
work sessions, Graviton
team members will identify
the additions and updates to
be included in CEMLI Cycle

3. Exhibit A Scope of Work – Graviton Consultant Agreement 40 Deliverable Acceptance Criteria WBS ID City Role Graviton Role reports, integrations, and conversions to be
included in Conference Room Pilot 3 are
identified and assigned to CEMLI Cycle 3.

Conference Room
Pilot 3

Conference Room Pilot 3 (CRP3) is a series of
work sessions planned for and managed by
Graviton with active City participation
throughout. The Oracle Cloud applications,
inclusive of configurations, reports, integrations,
and conversions completed, and unit tested as
part of CEMLI Cycle 3, are exercised by the
project team members during live sessions to
revisit open business process decisions, review
business processes with security applied, and
focus on advanced reporting and the user
interface. CRP3 is highlighted by the
introduction of priority reporting and converted
transactional data. In each session, Graviton
project team members will provide an overview
of the changes completed during CEMLI Cycle 3
and the corresponding business process map
updates. During the sessions, City project team
members will follow along by executing the use
cases in the non-production system. City project
team members will continue to execute use
cases following the sessions and will record the
results. Graviton will conduct support sessions
to assist City project team members to complete
the use cases and address any questions that
may arise. At the conclusion of CRP3, new use
cases to be added and existing business process
maps and uses cases to be updated are
identified, reflecting the project team’s findings
from CRP3. Lastly, the scope of configurations,
reports, integrations, and conversions to be
completed prior to the completion of system

1.2.5 Phase 1 HCM

2.2.5 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the Conference Room Pilot
3 work sessions. City
project team members will
participate in their
assigned Conference Room
Pilot 3 work sessions and
follow up office hours
sessions. City project team
members will execute their
assigned use cases in the
designated non-production
environment and record
their results and feedback
in the Conference Room
Pilot 3 results Smartsheets,
in accordance with the
project management
processes defined by the
Project Management Plan
deliverable.

Graviton is responsible for
preparing and leading the
Conference Room Pilot 3
work sessions. Graviton will
generate work session
content and ensure all
required topics are included
in the appropriate work
sessions. Graviton will
record the Conference Room
Pilot 3 work sessions,
making them available to all
project team members upon
submission of the
deliverable. Graviton will
conduct follow up office
hours sessions to provide
support to City team
members. At the conclusion
of Conference Room Pilot 3
work sessions, Graviton
team members will identify
the additions and updates to
be included in CEMLI Cycle

4. Exhibit A Scope of Work – Graviton Consultant Agreement 41 Deliverable Acceptance Criteria WBS ID City Role Graviton Role test are identified and assigned to CEMLI Cycle

4. System Test

System test is the formal testing of the complete
system highlighted by integrated business
processes supported by converted data, 3 rd
party system integration, and advanced
reporting. The system test variables, including
entrance and exit criteria will be established by
the test plan deliverable. System test scenarios
will be developed based upon use cases, end-to-
end test scripts, and interfaces. System test
scenarios will be executed by project team
members, and tracked in the Smartsheet system
test results tracking sheets.

1.2.6 Phase 1 HCM

2.2.6 Phase 2 ERP
The City will review System
Test results and provide
approval of the deliverable
work products.

Graviton is responsible for
leading the project team in
the completion of System
Test. Graviton will prepare
the system test
environment. Graviton will
plan, facilitate, and execute
system test scenarios in
accordance with the
corresponding approved
Test Plan deliverable.

Graviton will record the
System Test results in
Smartsheet. Graviton will
address system test issues
and coordinate regression
testing of system test
scenarios as needed.

User Acceptance
Test

User acceptance test is the formal testing of the
complete system by the City's project team
members and end users. User acceptance test
will test the complete system and will be
highlighted by completed end user security and
workflows, converted data, 3rd party system
integration, and advanced reporting. The user
acceptance test variables, including entrance
and exit criteria, will be established by the test
plan deliverable. User acceptance test scenarios
will be developed based upon use cases,
executed by the City's representatives, and
tracked in the Smartsheet user acceptance test
results tracking sheet.

1.2.7 Phase 1 HCM

2.2.7 Phase 2 ERP
The City is responsible for
participating in the
completion of User
Acceptance Test. The City
will execute user
acceptance test scenarios
in accordance with the
corresponding approved
Test Plan deliverable. The
City will record the user
acceptance test results in
Smartsheet.

Graviton will be responsible
for leading the User
Acceptance Testing.

Graviton will prepare the
user acceptance test
environment. Graviton will
address open issues and
coordinate regression
testing of user acceptance
test scenarios as needed.

Graviton will administer
Smartsheet in support of the
User Acceptance Test.

Exhibit A Scope of Work – Graviton Consultant Agreement 42 Deliverable Acceptance Criteria WBS ID City Role Graviton Role Payroll Validation
Test

Payroll validation test is the formal testing of the
racle Cloud HCM system’s gross pay and gross-
to-net pay calculation for the City employee
population. The purpose of the test is to run
payrolls for multiple payroll periods, for a full
population of City personnel, and to validate the
gross and gross-to-net pay calculations against
the legacy production payroll results for the
same payroll periods. The results will be
electronically validated against the legacy
system payroll output. Differences are
reconciled and issues identified and resolved
until only agreeable differences remain. The test
is repeated until the City agrees the Oracle
Cloud HCM system is correctly calculating the
City’s payroll.

2.2.8 Phase 2 ERP The City is responsible for
participating in the
preparation of the payroll
validation testing. The City
is responsible for
extracting legacy payroll
information to be used in
the electronic comparison
of payroll results, including
a payroll register in .csv
format. The City team
members will execute the
payroll validation test
under the direction of
Graviton. The City will
participate in the
reconciliation of payroll
validation test results, and
in the resolution of issues
identified during payroll
validation testing.

Graviton is responsible for
leading the project team in
accordance with the
corresponding Test Plan
deliverable, to complete the
Payroll Validation Test.

Graviton will prepare the
payroll validation test
environment. Graviton will
facilitate the reconciliation
of payroll validation test
results and take the lead in
the resolution of issues
identified during payroll
validation testing.

Production Support

Production support is the period following go
live where project team members take the lead
in supporting the Oracle Cloud production
applications. Production support will be
provided in accordance with operational
procedures documented in the operations
transition plan. By the conclusion of the
production support period, project team
members will transition all operational
responsibility to the designated City resources in
accordance with the operations transition plan.

1.2.9 Phase 1 HCM

2.2.9 Phase 2 ERP
The City is responsible for
leading City staff in
transitioning the Oracle
Cloud system to an
operational state. The City
will take the lead in the
resolution of Level 1 help
desk issues and will
support Graviton in the
resolution of Level 2 and
Level 3 help desk issues, as
defined by the Operations
Transition Plan deliverable.

Graviton will support the
City in transitioning the
Oracle Cloud system to an
operational state. Graviton
will take the lead in the
resolution of Level 2 and
Level 3 help desk issues as
defined by the Operations
Transition Plan deliverable.

Graviton will facilitate the
resolution of open system
issues identified during the
production support period.

Exhibit A Scope of Work – Graviton Consultant Agreement 43 4.3 CEMLI Track
The CEMLI track includes those tasks required to design, build, unit test, and deploy the Oracle Cloud application configuration as well as the conversion, integration, and reporting to meet the City’s requirements as defined by the Project Scope document. The CEMLI track includes seven deliverables spanning the five implementation stages as depicted in the graphic below.

Graphic: CEMLI Track Deliverables

The wide range of application configuration and development activities to be performed during the City’s Oracle Cloud application implementation will reside within the CEMLI track. CEMLI stands for configuration, extension, modification, localization, and integration. Graviton has also added the category Data Conversion.

4.3.1 CEMLI Categories
For each category of CEMLI the project team will follow Oracle Unified Method (OUM) best practices in the completion of the individual CEMLIs. he project team’s implementation approach for addressing each category of CEMLI is documented below.

Exhibit A Scope of Work – Graviton Consultant Agreement 44 4.3.1.1 Configuration
The CEMLI category, Configuration, refers to those objects within the Oracle Cloud applications standard functionality that are available during implementation and operations to change the behavior of the applications. Configuration is the primary CEMLI category to be managed by the project team to meet the City’s business requirements. Configuration includes all functional setup tasks completed using the setup and maintenance pages or using implementation projects.

The steps to initiating and completing the Oracle Application configuration within each CEMLI cycle are depicted in the process diagram below.

These steps will be updated as agreed upon by the project management team and documented in the CEMLI Plan deliverable.

Graphic: Application Configuration Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 45 4.3.1.2 Extension
The CEMLI category, Extension, refers to custom code that is developed from scratch to interact with the Oracle Cloud applications to provide added functionality. For this project, extensions are limited to the development of reports using the Oracle Transactional Business Intelligence (OTBI), as well as bolt-on application features required to meet the City’s interface requirements using Oracle PaaS (Oracle Integration Cloud).

Any further extensions that would serve as bolt-on application features, would require the approval of both the City and Graviton project management.

The steps to initiating and completing the development of Extensions within each CEMLI cycle are depicted in the process diagram below. These steps will be updated as agreed upon by the project management team and documented in the CEMLI Plan deliverable.

Graphic: Extension Development Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 46 4.3.1.3 Modification
The CEMLI category, Modification, refers to changes to the standard Oracle Cloud product functionality.

Modifications will only be performed by Oracle product development. Requests for modifications are initiated via Oracle service request and must first be accepted by Oracle before development begins.

Upon completion of development and testing, modifications are made available as part of the Oracle Cloud quarterly updates.

4.3.1.4 Localization
The CEMLI category, Localization, refers to the maintenance of the system to accommodate requirements that apply to specific countries or regions. An example of localizations are changes to accommodate updates to payroll tax calculations. In the case of the City, Localizations include Federal, State, City, and Local payroll tax calculations. Localizations will only be performed by Oracle product development. In the case of localization CEMLIs, Oracle will apply this category of changes on a regular basis as part of the Oracle Cloud quarterly updates.

Exhibit A Scope of Work – Graviton Consultant Agreement 47 4.3.1.5 Integration
The CEMLI category, Integration, refers to inbound and outbound integrations between the Oracle Cloud applications and third-party systems.

Integrations may be open interfaces with validation and load programs; standards-based interfaces such as XML Gateway, EDI, and EFT; Oracle published public APIs; integration with Microsoft Excel; and message-based integrations. For complex integrations, Graviton will use Oracle Integration Cloud (OIC) which is included in the Oracle PaaS toolset.

The steps to initiating and completing the development of inbound and outbound integrations within each CEMLI cycle are depicted in the process diagrams below. These steps will be updated as agreed upon by the project management team and documented in the CEMLI Plan deliverable.

Graphic: Outbound Interface Development Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 48 For each outbound integration Graviton and the City will determine the integration method to be used. As stated earlier, integrations may be open interfaces with validation and load programs; standards-based interfaces such as XML Gateway, EDI, and EFT; Oracle published public APIs; integration with Microsoft Excel; and message-based integrations.

For each inbound integration Graviton and the City will also determine the integration method to be used.

Graphic: Inbound Interface Development Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 49 4.3.1.6 Data Conversion
Graviton has also established the CEMLI category of Data Conversion. Data conversion includes the extraction, transformation, and loading of legacy system transactional and setup data into the Oracle Cloud applications. Like integrations, Graviton will use Oracle tools such as HCM Data Loader, ADFDI (Application Development Framework Desktop Integration) and FBDI (File Based Data Import) to complete the data conversion implementation requirements.

The steps to initiating and completing the development of data conversion programs within each CEMLI cycle are depicted in the process diagrams below. These steps will be updated as agreed upon by the project management team and documented in the CEMLI Plan deliverable.

Graphic: Data Conversion Development Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 50 4.3.1.6.1 Historical Data Conversion
As of the drafting of this SOW the scope of historical data has been defined. However, the solution for historical data conversion is not finalized. The City will perform additional analysis on the following options for converting and housing historical data.
• Simpler Systems
• Oracle Fusion Data Intelligence (FDI)
The project team will look to the City to make a determination for the historical data solution by the end of 2025. At that time the project team will conduct the necessary planning in order to incorporate the required implementation tasks into the Oracle Cloud implementation plan.

Exhibit A Scope of Work – Graviton Consultant Agreement 51 4.3.2 CEMLI Cycles
Included in the CEMLI track are five CEMLI Cycles. CEMLI Cycles represent the method by which the Graviton team will manage configuration and development for the Conference Room Pilots and test cycles. For each Conference Room Pilot, the system test deliverable, and the user acceptance test deliverable, the project management team will determine the configurations, extensions, integrations, and conversions that must be available for the project team to conduct the unit testing of the planned use cases. The required CEMLIs will be assigned to the corresponding CEMLI cycle and managed to be available in time for the Conference Room Pilot or test cycle that requires the CEMLI. The CEMLI Cycle deliverables will include the completed configuration and development as well as unit testing of the assigned CEMLIs in a non-production environment. It is anticipated that later CEMLI cycles will address the more complex CEMLI configuration and development.

Graphic: CEMLI Cycles

Exhibit A Scope of Work – Graviton Consultant Agreement 52 4.3.3 CEMLI Track Deliverables
There are seven CEMLI Track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding technical deliverables that will be completed. Each deliverable will be included in the project schedule.

Graphic: CEMLI Track Deliverables

The table below lists the CEMLI Track deliverables, the deliverable acceptance criteria, the City role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable.

Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approved the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project.

Exhibit A Scope of Work – Graviton Consultant Agreement 53 Table: CEMLI Track Deliverables
Deliverable Acceptance Criteria WBS ID City
Role Graviton Role
CEMLI Plan

In Oracle Cloud Implementation CEMLI
stands for configuration, extension,
modification, localization, and integration.

For the City, this will include Oracle Cloud
application configuration, reporting,
extensions, integrations, and data
conversions. The CEMLI plan will layout the
project team’s approach to completing each
CEMLI category including standards for
specifications, development, and unit testing.

The CEMLI plan will identify preferred tools
and establish guidelines for utilizing
environments in the completion of CEMLIs.

1.3.1 Phase 1 HCM

The City will assist Graviton
in the completion of the
CEMLI Plan deliverable. The
City will actively participate
in deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the CEMLI
Plan deliverable. Graviton
will plan, facilitate, and
execute deliverable tasks.

Graviton will be responsible
for generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products for
approval.

CEMLI Cycle 1

CEMLI Cycle 1 is the first of five cycles of
CEMLI configuration and development. Upon
completion of Oracle Cloud business process
familiarization, the project team will
determine the configurations, reports,
integrations, and conversions to be available
for Conference Room Pilot 1 and assign those
items to CEMLI Cycle 1. Graviton will
schedule and conduct discovery sessions to
interview City team members. Discovery
sessions will be organized by business area.

The configuration/development and unit
testing of each of those CEMLIs required for
Conference Room Pilot 1 will serve as
acceptance criteria for CEMLI Cycle 1.

1.3.2 Phase 1 HCM

2.3.2 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the CEMLI Cycle 1 discovery
sessions. City project team
members will participate in
the discovery sessions as
assigned, providing input and
decision-making regarding
business process,
configuration, and
development design. City
project team members will
complete assigned action
items in accordance with the
Project Management Plan
deliverable.

Graviton is responsible for
completing the CEMLI Cycle 1
configuration and
development tasks to
prepare the City
environment for Conference
Room Pilot 1. Graviton will
facilitate discovery sessions
and assign actions as
required to meet the CEMLI
Cycle 1 goals. Graviton will
update use cases, business
process maps, and other
project documentation as
required for Conference
Room Pilot 1.

CEMLI Cycle 2

CEMLI Cycle 2 is the second of five cycles of
CEMLI configuration and development. Upon
completion of Conference Room Pilot 1, the
project team will determine the

1.3.3 Phase 1 HCM

2.3.3 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the CEMLI Cycle 2 discovery
Graviton is responsible for
completing the CEMLI Cycle 2
configuration and
development tasks to
Exhibit A Scope of Work – Graviton Consultant Agreement 54 Deliverable Acceptance Criteria WBS ID City
Role Graviton Role
configurations, reports, integrations, and
conversions to be available for Conference
Room Pilot 2 and assign those items to CEMLI
Cycle 2. Graviton will schedule and conduct
discovery sessions to interview City team
members. Discovery sessions will be
organized by business area. The
configuration/development and unit testing
of each of those CEMLIs required for
Conference Room Pilot 2 will serve as
acceptance criteria for CEMLI Cycle 2.
sessions. City project team
members will participate in
the discovery sessions as
assigned, providing input and
decision-making regarding
business process,
configuration, and
development design. City
project team members will
complete assigned action
items in accordance with the
Project Management Plan
deliverable.
prepare the City
environment for Conference
Room Pilot 2. Graviton will
facilitate discovery sessions
and assign actions as
required to meet the CEMLI
Cycle 2 goals. Graviton will
update use cases, business
process maps, and other
project documentation as
required for Conference
Room Pilot 2.

CEMLI Cycle 3

CEMLI Cycle 3 is the third of five cycles of
CEMLI configuration and development. Upon
completion of Conference Room Pilot 2, the
project team will determine the
configurations, reports, integrations, and
conversions to be available for Conference
Room Pilot 3 and assign those items to CEMLI
Cycle 3. Graviton will schedule and conduct
discovery sessions to interview City team
members. Discovery sessions will be
organized by business area. The
configuration/development and unit testing
of each of those CEMLIs required for
Conference Room Pilot 3 will serve as
acceptance criteria for CEMLI Cycle 3.

1.3.4 Phase 1 HCM

2.3.4 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the CEMLI Cycle 3 discovery
sessions. City project team
members will participate in
the discovery sessions as
assigned, providing input and
decision-making regarding
business process,
configuration, and
development design. City
project team members will
complete assigned action
items in accordance with the
Project Management Plan
deliverable.

Graviton is responsible for
completing the CEMLI Cycle 3
configuration and
development tasks to
prepare the City
environment for Conference
Room Pilot 3. Graviton will
facilitate discovery sessions
and assign actions as
required to meet the CEMLI
Cycle 3 goals. Graviton will
update use cases, business
process maps, and other
project documentation as
required for Conference
Room Pilot 3.

CEMLI Cycle 4

CEMLI Cycle 4 is the fourth of five cycles of
CEMLI configuration and development. Upon
completion of Conference Room Pilot 3, the
project team will determine the remaining
configurations, reports, integrations, and
conversions to be available for System Test

1.3.5 Phase 1 HCM

2.3.5 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the CEMLI Cycle 4 discovery
sessions. City project team
members will participate in
Graviton is responsible for
completing the CEMLI Cycle 4
configuration and
development tasks to
prepare the City
environment for System Test.

Exhibit A Scope of Work – Graviton Consultant Agreement 55 Deliverable Acceptance Criteria WBS ID City
Role Graviton Role
and assign those items to CEMLI Cycle 4.

Graviton will schedule additional discovery
sessions, as required, to complete CEMLI
Cycle 4. The configuration/development and
unit testing of the remaining CEMLIs required
for System Test will serve as acceptance
criteria for CEMLI Cycle 4.
the discovery sessions as
assigned, providing input and
decision-making regarding
business process,
configuration, and
development design. City
project team members will
complete assigned action
items in accordance with the
Project Management Plan
deliverable.

Graviton will facilitate
discovery sessions and assign
actions as required to meet
the CEMLI Cycle 4 goals.

Graviton will update test
scenarios and other project
documentation as required
for System Test.

CEMLI Cycle 5

CEMLI Cycle 5 is the fifth of five cycles of
CEMLI configuration and development. Upon
completion of System Test, the project team
will determine the remaining configurations,
reports, integrations, and conversions to be
available for User Acceptance Test and assign
those items to CEMLI Cycle 5. Graviton will
schedule additional discovery sessions, as
required, to complete CEMLI Cycle 5. The
configuration/development and unit testing
of the remaining CEMLIs required for User
Acceptance Test will serve as acceptance
criteria for CEMLI Cycle 5.

1.3.6 Phase 1 HCM

2.3.6 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the CEMLI Cycle 5 discovery
sessions. City project team
members will participate in
the discovery sessions as
assigned, providing input and
decision-making regarding
business process,
configuration, and
development design. City
project team members will
complete assigned action
items in accordance with the
Project Management Plan
deliverable.

Graviton is responsible for
completing the CEMLI Cycle 5
configuration and
development tasks to
prepare the City
environment for the User
Acceptance Test. Graviton
will facilitate discovery
sessions and assign actions
as required to meet the
CEMLI Cycle 5 goals.

Production Cutover

The production cutover deliverable is the
transition of Oracle Cloud Applications and
data from the non-production environment
to the production environment. The
deliverable marks the successful completion
of each task included in the previously
submitted and approved cutover plan
deliverable.

1.3.7 Phase 1 HCM

2.3.7 Phase 2 ERP
The City is responsible for
assisting Graviton in the
completion of the Production
Cutover deliverable. The City
will actively participate in the
production cutover process
in accordance with the
Graviton is responsible for
leading the project team in
the completion of the
Production Cutover
deliverable. Graviton will
plan, facilitate, and execute
deliverable tasks in
accordance with the
Exhibit A Scope of Work – Graviton Consultant Agreement 56 Deliverable Acceptance Criteria WBS ID City
Role Graviton Role
approved Cutover Plan
deliverable.
approved Cutover Plan
deliverable.

Exhibit A Scope of Work – Graviton Consultant Agreement 57 4.4 Change Management Track
The change management track includes the strategies, tasks, and deliverables to facilitate the organizations transition from its legacy systems and existing business processes to the Oracle Cloud applications and the future state business processes that will be implemented as a result. The change management approach combines methods to communicate the importance of change, project processes and tools to identify and document change, and programs to assist City departments to understand and prepare for change. The change management track includes five deliverables spanning the five Graviton implementation stages as depicted in the graphic below.

Graphic: Change Management Track Deliverables

The project’s change management approach includes three complementary work streams:
communications, department readiness and operations transition.

The purpose of the communications workstream is to ensure the City’s stakeholders, departments and users have the information required for successful implementation of the Oracle Cloud application and business processes. The communications work stream will identify and categorize the stakeholders for project communication purposes and provide direction for the “who, what, when and where” details for the communications messages.

The department readiness workstream includes tools and methods to review and assess the readiness of individual departments for implementation. In the department readiness workstream the project team will document the applications and business process changes and develop readiness work plans for departments to track their progress in adapting to the changes.

The operations transition workstream is designed to guide the City in its transition from implementation to an operational state, with specific and detailed recommendations for post implementation operations and maintenance support. This is necessary for the City’s organization to effectively support the new Oracle Cloud system at go-live and beyond.

4.4.1 Change Management Tools
The Change Management Track includes the following implementation tools to aid the project team with the three change management work streams described above: communications, department readiness, and operations transition.

Exhibit A Scope of Work – Graviton Consultant Agreement 58 4.4.1.1 Change Log
From the start of the project, team members will capture changes and their anticipated impact on City stakeholders in a change log. For all changes documented in the Change Log, the project team will include recommended actions. The changes included in the change log will also serve as the foundation upon which department readiness workplans will be developed and monitored. Graviton will leverage Smartsheet for the change log. The specific use of Smartsheet for the purpose of recording and managing changes will be determined by the City and Graviton project managers and will be documented in the Project Management Plan and Change Management Plan deliverables.

4.4.1.2 Communications Authoring
Graviton will develop video communications using Adobe Captivate as the authoring tool. The specific use of Adobe Captivate for developing communications will be determined by the City and Graviton project team members and will be documented in the Communications Plan deliverable. Adobe Captivate will be administered by Graviton project team members though completion of the Project Closeout deliverable.

4.4.1.3 Department Work Plans
Department readiness encourages City departments to become fully engaged with the Oracle Cloud project, complete specific tasks and activities required for implementation, and assess departmental readiness for go-live. Department work plans will be developed as part of the department readiness activities. Department work plans identify, document, and provide specific engagement and completion activities for the departments to address to be ready to use and adopt the new Oracle Cloud system and related business processes. Graviton will use Smartsheet as the standard tool for establishing and monitoring department work plans. The departments themselves will be responsible for recording the status of their departmental tasks in the work plans.

4.4.1.4 Operations RASCI Chart
The purpose of the Operations Transition Plan will be to provide the City with detailed recommendations for post implementation operations and maintenance support. A critical component of the Operations Transition Plan is identifying City staff who will fill the operations and maintenance roles. The Operations Transition Plan will include operational roles and responsibilities listed as a RASCI (Responsible, Accountable, Supports, Consulted, Informed) chart. This RASCI chart will provide detailed direction regarding “who does what” for supporting the racle Cloud applications after implementation.

The RASCI chart will be drafted during the build stage, maintained throughout implementation, and then finalized with the City’s transition to operations and maintenance.

Exhibit A Scope of Work – Graviton Consultant Agreement 59 4.4.2 Stakeholder Communication Production
The steps to complete the production of stakeholder video communications in support of the Change Management Communications Workstream are depicted in the process diagram below. These steps will be updated as agreed upon by the project management team and documented in the Communications Plan deliverable.

Graphic: Stakeholder Communications Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 60 4.4.3 Change Management Track Deliverables
For each implementation phase, there will be 5 change management track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding change management deliverables that will be completed. Each deliverable will be included in the project schedule.

Graphic: Change Management Deliverables

The table below lists the change management track deliverable, the deliverable acceptance criteria, the City’s role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approved the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project.

Exhibit A Scope of Work – Graviton Consultant Agreement 61 Table: Change Management Track Deliverables
Deliverable Acceptance Criteria WBS ID City Role Graviton Role Change
Management Plan

The purpose of the Change Management Plan
is to define the approach, methods, tools,
resources, and schedule for the
communications, department readiness, and
operations transition workstreams within the
Change Management Implementation track.

The Change Management Plan will be
completed during the design stage of the
project.

1.4.1 Phase 1 HCM

The City will assist Graviton
in the completion of the
Change Management Plan
deliverable. The City will
actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Change Management Plan
deliverable. Graviton will
plan, facilitate, and execute
deliverable tasks. Graviton
will be responsible for
generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products
for approval.

Communications
Plan

The Communications Plan is completed during
the Design stage, and describes the approach
and methods used to create and manage
communications to ensure the City
stakeholders and users have the information
required for successful implementation of the
Oracle Cloud applications and business
processes. The project team will perform a
stakeholder analysis to identify the groups and
individuals that are involved with or impacted
by the implementation of the Oracle Cloud
applications. The Communications Plan then
establishes the structure for communications
as well as the “who, what, when and where”
details for the communications.

1.4.2 Phase 1 HCM

The City will assist Graviton
in the completion of the
Communications Plan
deliverable. The City will
actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the
Communications Plan
deliverable. Graviton will
plan, facilitate, and execute
deliverable tasks. Graviton
will be responsible for
generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products
for approval.

Change Impact
Analysis

The purpose of the Change Impact Analysis
deliverable is to document the major changes
and impacts to City departments and
stakeholders resulting from the
implementation of the Oracle Cloud systems.

Project team members will begin tracking

1.4.3 Phase 1 HCM

2.4.3 Phase 2 ERP
The City will assist Graviton
in the completion of the
Change Impact Analysis
deliverable. City project
team members assist
Graviton with identifying
Graviton is responsible for
leading the project team in
the completion of the
Change Impact Analysis
deliverable. Graviton will
gather the recorded changes
Exhibit A Scope of Work – Graviton Consultant Agreement 62 Deliverable Acceptance Criteria WBS ID City Role Graviton Role changes during the design stage. Those
changes will culminate in a Change Impact
Analysis deliverable being submitted during
the build stage.

Graviton will provide the templates, tools, and
direction for the Change Impact Analysis. All
project team members will be tasked with
recording change and change impacts
throughout implementation.
changes throughout
implementation. The City
will assist Graviton in
determining the impact of
those changes on City
departments and
stakeholders. Following its
submission, the City will
review deliverable content,
provide feedback, and
approve deliverable work
products.
and will develop an impact
analysis. Graviton will
review the impact analysis
content with the City and
will incorporate City
feedback before submitting
the deliverable for approval.

Department
Readiness

Department work plans will be developed
during the Build stage and updated through
the deploy stage. Prior to the conclusion of
the test stage the project team will assess
department readiness for implementation.

Department readiness will be measured by
reviewing the progress of individual
departments against their corresponding
department work plans along with outreach to
some or all departments as required. The
Department Readiness Assessment deliverable
will be completed during the test stage of the
project.

Graviton will develop department workplans
in Smartsheet, and the City will assign the
workplans to the departments and gather
status.

1.4.4 Phase 1 HCM

2.4.4 Phase 2 ERP
The City is responsible for
leading City staff in the
coordination of Department
Readiness tasks. The City
will distribute Graviton
developed department work
plans and will coordinate the
gathering of status with the
City departments. The City
will escalate issues and risks
to departments and will
facilitate project team
support of those
departments.

Graviton will support the
City in the completion of the
Department Readiness
deliverable work products.

Graviton will facilitate the
planning of the deliverable,
actively participating in the
deliverable related work
sessions and complete
assigned deliverable related
tasks.

Operations
Transition Plan

Critical to the project will be the eventual
transition of the system administration and
support into a steady state operational model.

The purpose of the Operations Transition Plan
deliverable is to provide the City with specific
and detailed recommendations for post

1.4.5 Phase 1 HCM

The City is responsible for
assisting Graviton in the
completion of the
Operations Transition Plan
deliverable. The City will
actively participate in
Graviton is responsible for
leading the project team in
the completion of the
Operations Transition Plan
deliverable. Graviton will
plan, facilitate, and execute
Exhibit A Scope of Work – Graviton Consultant Agreement 63 Deliverable Acceptance Criteria WBS ID City Role Graviton Role implementation operations and maintenance
support. The Operations Transition Plan
incorporates best practices for enterprise
system governance, business ownership, data
management, stakeholder roles and structure,
help desk and user support, and change
request intake and decision making. The
Operations Transition Plan will include
operational roles and responsibilities listed as
a RASCI (Responsible, Accountable, Supports,
Consulted, Informed) chart.
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.
deliverable tasks. Graviton
will be responsible for
generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products
for approval.

Exhibit A Scope of Work – Graviton Consultant Agreement 64 4.5 Training Track
The training track includes the deliverables and tasks to complete the training requirements to support the organizations’ transition to the racle Cloud applications. he transition to cloud-based systems requires a greater emphasis on end user training due to both the system and business process changes that will be implemented. The project team will implement a blended learning end user training program for the City. The training track includes three deliverables spanning the five implementation stages as depicted in the graphic below.

Graphic: Training Track Deliverables

End user training activities are initiated during the build stage of the project. The timing is due to the availability of a mature set of business process maps and use cases, where the business process track has completed Conference Room Pilot 3. The inventory of use cases will be leveraged in the development of the end user training plan, where the project team defines the users that need to be trained, the business processes they are to be trained on, when training will be delivered, and how the training will be conducted.

Following the development of the end user training plan, the focus will shift to the development of training content. The approach to training content will be to take a subset of use cases in a designated end user training course, and leveraging the step-by-step instructions within the use case, develop job aids and training content.

The final step in the deployment of the training program is the delivery of end user training. For core users, Graviton will deliver in person classroom training. For casual end users, Graviton will deliver online learning, which will allow users to take online, self-paced, on demand training. On demand training can be taken repeatedly by the end user before and after go-live.

4.5.1 End User Training Tools
Graviton will provide the following end user training tools to support the City and the project team in the development of an effective end user training program.

4.5.1.1 End User Training PDF Job Aids: Microsoft Word
Graviton will develop end user training job aids in PDF. Job aids are step-by-step end user instructions that include screen shots, navigation, and written steps for completing online transactions in the Oracle Cloud system. Graviton uses Microsoft Word to expedite screen captures as Graviton project team

Exhibit A Scope of Work – Graviton Consultant Agreement 65 members record transactions. Those screen captures become the job aids that are edited in Microsoft Word and then ultimately published as PDF documents. The specific use of Microsoft Word for developing job aids will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable.

4.5.1.2 End User Training Video Content: Adobe Captivate Graviton will develop end user training video content and job aids in SCORM 1.2 compliant format. Graviton leverages Adobe Captivate as our authoring tool. Adobe Captivate will transition training content from basic PowerPoint format to interactive videos with voice over and recorded webcam content. All Graviton developed end user training content will be owned by the City. Graviton will ensure the City has access to all training content throughout implementation and will transition all training content to the City by the conclusion of the project.

The specific use of Adobe Captivate for developing training content and job aids will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable. Adobe Captivate will be administered by Graviton project team members though completion of the Project Closeout deliverable.

4.5.1.3 Learning Management System (LMS): LearnUpon
The City will leverage Oracle Learning wherever possible to complete the End User Training program. Until such time as Oracle learning is implemented, Graviton will provide an optional LearnUpon learning management system (LMS) for the City’s implementation of racle Cloud. This LMS is optional. The LMS will allow for the improved organization and administration of the blended Learning training program for the City, including course development, blending instructor-led and eLearning courses, managing LMS users, and providing reports to the project team on training progress. The specific use of the LMS will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable. LearnUpon will be administered by Graviton project team members through completion of the Project Closeout deliverable. Graviton would provide LearnUpon for the City’s use during the project and for one year following the project go-live. The Project Closeout deliverable would establish a plan for transitioning administration of LearnUpon from Graviton project team members to City project team members.

Exhibit A Scope of Work – Graviton Consultant Agreement 66 4.5.2 Training Content Production
Graviton produced end user training content will include both job aids and training videos. The steps to complete the production of these types of end user training content in support of the Training implementation track are depicted in the process diagrams below. These steps will be updated as agreed upon by the project management team and documented in the End User Training Plan deliverable.

Graphic: Job Aid Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 67 Graphic: Training Video Process Diagram

Exhibit A Scope of Work – Graviton Consultant Agreement 68 4.5.3 Training Track Deliverables
For each implementation phase, there will be 3 training track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding training deliverables that will be completed. Each deliverable will be included in the project schedule.

Graphic: Training Track Deliverables

The table below lists the training track deliverable, the deliverable acceptance criteria, the City’s role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable.

Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approved the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project.

Exhibit A Scope of Work – Graviton Consultant Agreement 69 Table: Training Track Deliverables
Deliverable Acceptance Criteria WBS ID City Role Graviton Role End User Training
Plan

The approach to end user training will be to
deploy a blended learning program including
both on demand and instructor-led training.

The end user training plan will detail each
variable required to implement the eLearning
program. The plan will establish training
courses based on the use cases developed by
the project team during the design and build
stages. The training courses and
corresponding use cases will be the basis for
the end user training curriculum. For each
training course the end user training plan will
list the planned City attendees. Lastly, all
learning management system configuration
and administration decisions to deploy the
blended learning program will be defined.

1.5.1 Phase 1 HCM

2.5.1 Phase 2 ERP
The City will assist Graviton
in the completion of the End
User Training Plan
deliverable. The City will
actively participate in
deliverable related work
sessions and complete
assigned deliverable related
tasks. The City will review
deliverable content, provide
feedback, and approve
deliverable work products.

Graviton is responsible for
leading the project team in
the completion of the End
User Training Plan
deliverable. Graviton will
plan, facilitate, and execute
deliverable tasks. Graviton
will be responsible for
generating deliverable
content, incorporating City
feedback, and submitting
deliverable work products for
approval.

End User Training
Content

End User Training Content will consist of job
aids and end user training videos. Job aids
are the equivalent of desktop procedures
that reflect the step-by-step processes
documented in the use cases which are
developed and maintained by the Graviton
project team. Job aids will serve as
operational documents to be referenced by
the City's users following the project’s
transition to an operational state. In addition
to job aids, the project team will develop end
user training videos that are also based upon
the step-by-step processes documented in
the use cases. End user training videos will
elaborate on the business processes captured
in the use cases by incorporating additional
process flows and narratives.

1.5.2 Phase 1 HCM

2.5.2 Phase 2 ERP
The City is responsible for
identifying the Job Aids and
Training Videos to be
developed by the Graviton
team. The City will actively
participate in the
development of end user
training content by providing
feedback to the Graviton
team and where appropriate.

The City will approve all end
user training content prior to
it being made available to
City users.

Graviton is responsible for
leading the project team in
the completion of the End
User Training Content
deliverable. Graviton will
plan, facilitate, and execute
the creation of Job Aids and
Training Videos as defined by
the End User Training Plan
deliverable. Graviton will
review end user training
content with the City,
addressing feedback by
updating the content
accordingly.

Exhibit A Scope of Work – Graviton Consultant Agreement 70 Deliverable Acceptance Criteria WBS ID City Role Graviton Role

The Graviton project team will develop 50 job
aids and 10 end user training videos for
Phase 1 HCM. The Graviton project team will
develop 75 job aids and 15 end user training
videos for Phase 2 ERP. If the City
determines that additional training
documentation is needed, additional support
will be managed in accordance with the
Oracle Cloud Implementation scope
management process to be documented in
the Project Management Plan deliverable.

The project management team will
document the job aids and end user training
videos to be produced in the End User
Training Plan deliverable. All job aids and end
user training videos are the property of the
City and will be transitioned to the City no
later than the completion of the Project
Closeout deliverable.

End User Training

In the blended learning training approach,
end user training is delivered in both an
online on-demand format and an in-person
instructor led format. Graviton will be
responsible for ensuring the delivery of
online on-demand training by administering
the optional Graviton learning management
system (LMS), and for ensuring designated
users have access to the Graviton LMS and
corresponding content is being delivered in
accordance with the End User Training Plan.

Graviton will be responsible for delivering in-
person instructor-led training. Graviton will
administer the LMS to support the instructor-
led training.

1.5.3 Phase 1 HCM

2.5.3 Phase 2 ERP
The City is responsible for
coordinating City team
members’ participation in
the end user training
program. City end users will
complete their assigned
courses in accordance with
the End User Training Plan
deliverable. Online training
attendees will complete
assigned LearnUpon learning
management system
courses, and in-person
training attendees will
Graviton is responsible for
administering the LearnUpon
learning management system
to support the end user
training program. Graviton
will provide the required
support to ensure City end
users are assigned the
correct courses and that all
content is available as
defined by the End User
Training Plan deliverable.

Graviton will deliver in-
person training as defined by
Exhibit A Scope of Work – Graviton Consultant Agreement 71 Deliverable Acceptance Criteria WBS ID City Role Graviton Role complete the assigned
scheduled classes.
the End User Training Plan
deliverable.

Exhibit A Scope of Work – Graviton Consultant Agreement 72 5 Oracle Cloud Implementation Timeline
The graphic below provides a summary level project schedule, showing the two implementation phases and the five implementations stages as described in the Implementation Approach section of this Statement of Work.

Graphic: Summary Timeline

The kick-off date, go-live date, and end date for each implementation phase is listed in the table below.

Table: City Implementation Phase Schedule
*Phase 2 ERP will kickoff the Chart of Account Redesign effort August 4, 2025. However all other Phase 2 ERP activities will not start until January 2, 2026.

The timeline for each stage is based upon the critical path deliverables and milestones. Those critical path deliverables and milestones are depicted in the graphic below.

Graphic: Graviton Methodology Critical Path

In the sections that follow the critical path timeline and detailed schedule are defined for both Phase 1 HCM and Phase 2 ERP.

uild est eploy esignPlanC esign
esign uild estPlan eploy

Project Phase Phase Kick-off Date Go-Live Date Phase End Date Phase 1 HCM September 1, 2025 January 1, 2027 March 26, 2027 Phase 2 ERP July 7, 2025* July 1, 2027 October 1, 2027
Exhibit A Scope of Work – Graviton Consultant Agreement 73 5.1 Phase 1 HCM Implementation Timeline
Phase 1 HCM is scheduled to start September 1, 2025, and end March 26, 2027. Phase 1 HCM includes a go-live of January 1, 2027. The go-live will follow a sixteen-month implementation. Graviton will provide production support services for three months after go-live. This Statement of Work includes a Gantt chart depicting the Phase 1 HCM critical path, as well as an initial Phase 1 HCM project schedule.

5.1.1 Phase 1 HCM Critical Path
The Phase 1 HCM critical path deliverables are seventeen business process and CEMLI implementation track deliverables required to prepare the Oracle Cloud applications for the City’s Phase 1 HCM go-live.

The critical path deliverables are the basis for the Phase 1 HCM timeline. The project management, change management, and training implementation track deliverables are scheduled in relation to the Phase 1 HCM critical path deliverables and milestones they are dependent on.

Graphic: Phase 1 HCM Critical Path Gantt Chart

5.1.2 Phase 1 HCM Schedule
At Phase 1 HCM initiation, a detailed project schedule will be created in Smartsheet and will be available for collaboration with all Graviton and City project team members. Maintenance of the project schedule will be a recurring task that is defined in the Project Management Plan deliverable to be completed in the first weeks of the project phase. The table below represents the initial schedule of deliverables for Phase 1 HCM. The schedule is the basis for the Graviton Phase 1 HCM staffing plan and implementation services costs.

Table: Phase 1 HCM Schedule

Exhibit A Scope of Work – Graviton Consultant Agreement 74 ID Task Name Duration Start Finish
Phase 2 - HCM 410d 09/01/25 03/26/27
Stage 1 - Plan 30d 09/01/25 10/10/25

1.1.1 Project Management Plan 20d 09/01/25 09/26/25

1.2.1 Requirements/Use Cases/BPMs 20d 09/15/25 10/10/25 Stage 2 - Design 80d 10/13/25 01/30/26

1.2.2 Business Process Familiarization 20d 10/13/25 11/07/25

1.3.1 CEMLI Plan 20d 10/13/25 11/07/25

1.3.2 CEMLI Cycle 1 40d 11/10/25 01/02/26

1.2.3 Conference Room Pilot 1 20d 01/05/26 01/30/26

1.4.1 Change Management Plan 20d 12/08/25 01/02/26

1.4.2 Communications Plan 20d 01/05/26 01/30/26
Stage 3 - Build 130d 02/02/26 07/31/26

1.3.3 CEMLI Cycle 2 40d 02/02/26 03/27/26

1.2.4 Conference Room Pilot 2 20d 03/30/26 04/24/26

1.3.4 CEMLI Cycle 3 40d 04/27/26 06/19/26

1.2.5 Conference Room Pilot 3 20d 06/22/26 07/17/26

1.1.2 Project Scope 20d 07/06/26 07/31/26

1.1.3 Test Plan 20d 07/06/26 07/31/26

1.4.3 Change Impact Analysis 20d 07/06/26 07/31/26

1.5.1 End User Training Plan 20d 07/06/26 07/31/26
Stage 4 - Test 120d 07/20/26 01/01/27

1.3.5 CEMLI Cycle 4 25d 07/20/26 08/21/26

1.2.6 System Test 40d 08/24/26 10/16/26

1.3.6 CEMLI Cycle 5 20d 10/19/26 11/13/26

1.2.7 User Acceptance Test 20d 11/16/26 12/11/26

1.2.8 Payroll Parallel Test 100d 07/27/26 12/11/26

1.1.4 Cutover Plan 20d 11/16/26 12/11/26

1.5.2 End User Training Content 60d 09/21/26 12/11/26

1.5.3 End User Training 30d 11/23/26 01/01/27

1.4.4 Department Readiness 30d 11/23/26 01/01/27
Stage 5 - Deploy 70d 12/21/26 03/26/27

1.3.7 Production Cutover 10d 12/21/26 01/01/27

1.4.5 Operations Transition Plan 20d 01/04/27 01/29/27

1.2.9 Production Support 60d 01/04/27 03/26/27

1.1.5 Project Phase Closeout 20d 03/01/27 03/26/27
Exhibit A Scope of Work – Graviton Consultant Agreement 75 5.2 Phase 2 ERP Implementation Timeline
Phase 2 ERP is scheduled to begin August 4, 2025, and end October 1, 2027, with a July 1, 2027, go-live.

Phase 2 ERP will be a twenty three-month implementation followed by three months of support. This Statement of Work includes a Gantt chart depicting the Phase 2 ERP critical path, as well as an initial Phase 2 ERP project schedule.

5.2.1 Phase 2 ERP Critical Path
The Phase 2 ERP critical path deliverables are seventeen business process and CEMLI implementation track deliverables required to prepare the Oracle Cloud applications for the City’s Phase 2 ERP go-live.

The critical path deliverables are the basis for the Phase 2 ERP timeline. The project management, change management, and training implementation track deliverables are scheduled in relation to the Phase 2 ERP critical path deliverables and milestones they are dependent on.

Graphic: Phase 2 ERP Critical Path Gantt Chart

5.2.2 Phase 2 ERP Schedule
At Phase 2 ERP initiation, a detailed project schedule will be created in Smartsheet and will be available for collaboration with all Graviton and City project team members. Maintenance of the project schedule will be a recurring task that is defined in the Project Management Plan deliverable to be completed in the first weeks of the project phase. The table below represents the initial schedule of deliverables for Phase 2 ERP. The schedule is the basis for the Graviton Phase 2 ERP staffing plan and implementation services costs.

Table: Phase 2 ERP Schedule

Exhibit A Scope of Work – Graviton Consultant Agreement 76 ID Task Name Duration Start Finish
Phase 3 - ERP 565d 08/04/25 10/01/27
Pre-Implementation Tasks 130d 08/04/25 01/02/26

2.2.0 Chart of Account Design 130d 07/07/25 01/02/26
Stage 1 - Plan 40d 01/05/26 02/27/26

2.1.1 Project Management Plan 20d 01/05/26 01/30/26

2.2.1 Requirements/Use Cases/BPMs 20d 02/02/26 02/27/26 Stage 2 - Design 80d 03/02/26 06/19/26

2.2.2 Business Process Familiarization 20d 03/02/26 03/27/26

2.3.2 CEMLI Cycle 1 40d 03/30/26 05/22/26

2.2.3 Conference Room Pilot 1 20d 05/25/26 06/19/26
Stage 3 - Build 150d 06/22/26 01/15/27

2.3.3 CEMLI Cycle 2 40d 06/22/26 08/14/26

2.2.4 Conference Room Pilot 2 25d 08/17/26 09/18/26

2.3.4 CEMLI Cycle 3 40d 09/21/26 11/13/26

2.2.5 Conference Room Pilot 3 25d 11/16/26 12/18/26

2.1.2 Project Scope 20d 12/21/26 01/15/27

2.1.3 Test Plan 20d 12/21/26 01/15/27

2.5.1 End User Training Plan 20d 12/21/26 01/15/27
Stage 4 - Test 140d 12/21/26 07/02/27

2.3.5 CEMLI Cycle 4 30d 12/21/26 01/29/27

2.2.6 System Test 40d 02/01/27 03/26/27

2.3.6 CEMLI Cycle 5 20d 03/29/27 04/23/27

2.2.7 User Acceptance Test 20d 04/26/27 05/21/27

2.1.4 Cutover Plan 20d 04/26/27 05/21/27

2.5.2 End User Training Content 60d 03/01/27 05/21/27

2.5.3 End User Training 30d 05/24/27 07/02/27

2.4.4 Department Readiness 30d 05/24/27 07/02/27
Stage 5 - Deploy 75d 06/21/27 10/01/27

2.3.7 Production Cutover 10d 06/21/27 07/02/27

2.4.5 Operations Transition Plan 20d 07/05/27 07/30/27

2.2.8 Production Support 65d 07/05/27 10/01/27

2.1.5 Project Phase Closeout 20d 09/06/27 10/01/27
Exhibit A Scope of Work – Graviton Consultant Agreement 77 6 Oracle Cloud Implementation Staffing
Implementation of the Oracle Cloud modules for the City will require close collaboration between Graviton and City project team members. This Oracle Cloud Implementation Staffing section describes the Graviton and City project teams that will complete the implementation of Oracle Cloud for the City.

The project roles of both Graviton and City project team members are defined. In addition, a Graviton project team organization chart and staffing plan, as well as a City staffing plan are included for each project phase.

6.1 Project Roles

6.1.1 Graviton Project Roles
The Graviton project team includes Oracle Cloud experienced consultants that have the versatility to perform project tasks across the project management, business process, technical, change management, and training implementation tracks. However, the primary role of each position in the Graviton organization chart is described in the table below.

Table: Graviton Project Roles
Project Role Description
Project Manager The Graviton’s project manager will oversee the project’s execution and will be accountable for its success. The Graviton project manager will also participate in the steering committee and Leadership meetings with the City to ensure that any feedback from the City is properly addressed. The Graviton project manager will manage the day-to-day task assignments for the project team. The Graviton project manager will ensure project management best practices are being followed including ongoing risk management activities.

The Graviton Project Manager will will be responsible for completing the following work products:
• Project Management Plan
• Project Scope
• Test Plan
• End User Training Plan
• Cutover Plan
• Project Closeout
Associate Project Manager The Graviton Associate Project Manager is a member of the Project Management Team reporting to the Graviton Project Manager. The Graviton Associate Project Manager will administer the Graviton project management tools including SharePoint, Smartsheet, OneNote, Miro, Adobe Captivate, and LearnUpon. The Graviton Associate Project Manager will be responsible for maintaining the project schedule , project smartsheets, and project Miro board.

Solution Architect Graviton will assign a solution architect to Phase 1 HCM and two Solution Architects to Phase 2 ERP. The solution architects will be responsible for overseeing the functional and technical design, and for ensuring the Oracle Cloud modules and corresponding CEMLI development will meet the City’s goals as stated in this S W.

Exhibit A Scope of Work – Graviton Consultant Agreement 78 Project Role Description
Business
Process Consultants
Graviton business process consultants will bring Oracle Cloud application expertise to the project team and will work on the work products and deliverables listed in this SOW through the life of the project. They will be responsible for the following work products and deliverables:
• Business Process Maps and Use Cases
• Business Process Familiarization
• Conference Room Pilot 1
• Conference Room Pilot 2
• Conference Room Pilot 3
• System Test
• User Acceptance Test
• Payroll Validation Test
• End User Training
• Production Support
CEMLI Developers Graviton CEMLI developers bring expert knowledge in the Oracle Cloud tools that will be utilized for CEMLI development including OTBI, Oracle PaaS, OIC, etc. CE MLI Developers will develop the following CEMLI Track work products and deliverables listed in this SOW:
• CEMLI Plan
• CEMLI Cycle 1
• CEMLI Cycle 2
• CEMLI Cycle 3
• CEMLI Cycle 4
• CEMLI Cycle 5
• Production Cutover
CEMLI Business Analysts Graviton CEMLI Business Analysts bring Oracle Cloud configuration expertise. CEMLI Business Analyst resources will develop the following work products and deliverables listed in this SOW:
• CEMLI Cycle 1
• CEMLI Cycle 2
• CEMLI Cycle 3
• CEMLI Cycle 3
• CEMLI Cycle 4
• System Test
• End User Training Content
• Production Cutover
• Production Support
Change Management Lead The Graviton Change Management Lead will be responsible for working with project team members to facilitate the completion of the change management track work products including the following:
• Change Management Plan
• Communications Plan
• Change Impact Analysis
• Department Readiness Plan
• Operations Transition Plan
Exhibit A Scope of Work – Graviton Consultant Agreement 79 6.1.2 City Project Roles
The City project team includes experts in City business processes, City legacy systems, and City organizational considerations. City project team members will participate in project activities across implementation tracks. However, each City project team member will be assigned a primary project role, which can be described in the table below.

Table: City Project Roles
Project Role Description
Steering Committee The City Steering Committee will be responsible for providing the strategic direction for the project and serving as the escalation point for project Risks, Actions, Issues, and Decisions which the project team is unable to resolve itself. The Steering Committee will meet on a regular basis to review the project progress summary, change management status, active project tasks, and future project tasks. The Steering Committee agenda, timing, and participants will be documented in the Project Management Plan deliverable.

Project Manager The City Project Manager will be responsible for leading City project team members in the completion of their assigned project tasks; ensuring City team members follow the project management processes defined by the Project Management Plan deliverable.

The City Project Manager will facilitate City decision making. The City Project Manager will schedule and facilitate Steering Committee and Leadership Update meetings. The City Project Manager will assist the Graviton Project Manager in the completion of the following Project Management deliverables in accordance with the deliverable definitions included in this Statement of Work.
• Project Management Plan
• Project Scope
• Test Plan
• Cutover Plan
• Project Closeout
Functional Leads City Functional Leads are experts in City integrated business processes. City Functional Leads are authorized by City executive team members to make Oracle Cloud configuration decisions based upon the information and guidance provided by their Graviton project team counterparts. City Functional Leads will support CEMLI development, providing business process requirements related to data conversions, interfaces, configuration, security, workflow, and reporting. City Functional Leads will participate in work sessions related to the following project deliverables in accordance with the deliverable definitions included in this Statement of Work. • Business Process Familiarization
• CEMLI Cycle 1
• Conference Room Pilot 1
• CEMLI Cycle 2
• Conference Room Pilot 2
• CEMLI Cycle 3
• Conference Room Pilot 3
• System Test
Exhibit A Scope of Work – Graviton Consultant Agreement 80 Project Role Description
• User Acceptance Test
• Payroll Validation Test
• End User Training
• Production Support
Subject Matter Experts City Subject Matter Experts are key stakeholders in the City, who are experts in both City-wide and department-specific business processes. City Subject Matter Experts are encouraged to actively provide feedback to both the Project Management team as well as the City and Graviton Functional team. As required, City Subject Matter Experts will support CEMLI development by providing business process expertise to the development resources. City Subject Matter Experts will receive knowledge transfer as they actively participate in work sessions related to the following project deliverables in accordance with the deliverable definitions included in this Statement of Work.
• Cloud Business Process Familiarization
• CEMLI Cycle 1
• Conference Room Pilot 1
• CEMLI Cycle 2
• Conference Room Pilot 2
• CEMLI Cycle 3
• Conference Room Pilot 3
• CEMLI Cycle 4
• System Test
• CEMLI Cycle 5
• User Acceptance Test
• Production Support
City Subject Matter Experts must also be able to provide insight into depart ment specific requirements. The following functional areas require the City to assign subject matter experts for affected departments.
• Human Resources – Subject Matter Experts are required to provide expertise on subjects the City HR Lead requires assistance with.
• Time and Attendance – Subject Matter Experts are required to provide department time and attendance requirements and approval workflows. • General Ledger/Accounting – Subject Matter Experts are required to bring additional perspective and expertise to accounting related design discussions including chart of accounts and financial reporting.
• Projects and Grants – Subject Matter Experts are required to provide department project and grant requirements including grant reimbursement, project reporting, and data conversion.
• Procurement/Purchasing – Subject Matter Experts are required to provide department specific procurement requirements including requisition approvals and contracts.
• Inventory Management – Subject Matter Experts are requred to provide department specific inventory requirements including item set up and inventory related business processes.

Technical Developers City Technical Developers bring expert knowledge in the City legacy systems for the purpose of supporting the Oracle Cloud CEMLI development. City Developers will take Exhibit A Scope of Work – Graviton Consultant Agreement 81 Project Role Description
an active role in the completion of interfaces and data conversion. They will also participate in and provide support as needed for reporting, security, workflow development, and configuration efforts in accordance with the development processes documented in this Statement of Work. Those processes will be further defined by the CEMLI Plan deliverable. City Technical Developers will participate in the completion of the following deliverables in accordance with the deliverable definitions documented in this SOW:
• CEMLI Plan
• CEMLI Cycle 1
• CEMLI Cycle 2
• CEMLI Cycle 3
• CEMLI Cycle 4
• CEMLI Cycle 5
• Production Cutover

Exhibit A Scope of Work – Graviton Consultant Agreement 82 6.2 Phase 1 HCM Project Team
The Phase 1 HCM project team organization chart and staffing plans for Graviton team members, as well as a staffing plan for City team members, are included below.

6.2.1 Phase 1 HCM Graviton Project Team Organization Chart The Graviton project team is organized by implementation track. Team members that align with an implementation track are generally responsible for the completion of work products in that implementation track.

Graphic: Graviton Phase 1 HCM Project Team Organization Chart

Exhibit A Scope of Work – Graviton Consultant Agreement 83 6.2.2 Phase 1 HCM Graviton Staffing Plan
The Graviton Phase 1 HCM staffing plan indicates resource participation by week for the duration of the Oracle Cloud HCM Implementation. Resource participation aligns with the five implementation stages and critical path deliverables.

Graphic: Phase 1 HCM Graviton Staffing Plan

Individual Graviton resource participation listed in the graphic above represents the best estimates at this time. It will be at the discretion of the Graviton Engagement Manager to adjust resource participation as required by the project. The City has the right to review and approve or deny any key Graviton staff. If it is determined that a Graviton project team member is not performing, the City has the right to request a replacement. Where changes to Graviton staff are required, the Graviton and City project managers will determine the appropriate transition of resources

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Phase 1 HCM
Stage 1 - Plan
Stage 2 - Design
Stage 3 - Build
Stage 4 - Test
Stage 5 - Deploy
Resource Role Hours
Project Management
Greg Catanzano Project Manager 1,290 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 10 10 10 10 5 5 5 5 Dhrumil Dwivedi Associate Project Mgr 1,290 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 10 10 10 10 5 5 5 5 Ray Hirte Change Manager 592 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 Business Process
Vineet Srivastava Solution Architect - HCM 1,050 10 10 10 10 10 10 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 10 10 15 15 15 15 Sree Jangiti Payroll 1,450 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 25 25 25 25 25 25 25 25 25 20 20 10 10 10 10 5 5 5 5 Vimal Chandran Human Resources/Learning 1,450 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 25 25 25 25 25 25 25 25 25 20 20 10 10 10 10 5 5 5 5 Alicia Ponce Benefits 1,450 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 25 25 25 25 25 25 25 25 25 20 20 10 10 10 10 5 5 5 5 Logan Krall Time & Absence 1,450 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 25 25 25 25 25 25 25 25 25 20 20 10 10 10 10 5 5 5 5 CEMLI
Saunak Patel Technical Lead 1,180 10 10 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 20 20 10 10 10 10 10 10 5 5 5 5 Bala Cheeterala Developer 1,180 10 10 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 20 20 10 10 10 10 10 10 5 5 5 5 Nishant Rai Developer 1,200 10 10 10 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 10 Jammy Gupta Business Analyst 1,200 10 10 10 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 10 Parul Gaekwad Business Analyst 1,200 10 10 10 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 10 Rajnandini Chouhan Business Analyst 1,200 10 10 10 10 10 10 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 10 10 10 10 10 10 10 10 17182
PMP
Stage 2 - DesignStage 1 - Plan
CEMLI Cycle 2
Stage 3 - Build
CRP1CEMLI Cycle 1BPFReq/UC/BPM CRP3 PC
Stage 5 - Deploy
Production Support
Phase 2 HCM Stage 4 - Test
CEMLI Cycle 3CRP2 UATCEMLI5System TestCEMLI Cycle 4
Exhibit A Scope of Work – Graviton Consultant Agreement 84 6.2.3 Phase 1 HCM City Staffing Plan
The City Phase 1 HCM staffing plan indicates resource participation by week for the duration of the Oracle Cloud HCM Implementation. Resource participation aligns with the five implementation stages and critical path deliverables.

Graphic: Phase 1 HCM City Staffing Plan

Individual City resource participation listed in the graphic above represents the best estimates at this time.

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Phase 1 HCM
Stage 1 - Plan
Stage 2 - Design
Stage 3 - Build
Stage 4 - Test
Stage 5 - Deploy
Role Hours
Project Manager 1,392 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 HR Lead 1,048 8 8 8 8 16 16 16 16 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 Benefits Lead 1,048 8 8 8 8 16 16 16 16 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 Time and Absence Lead 1,048 8 8 8 8 16 16 16 16 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 Payroll Lead 1,048 8 8 8 8 16 16 16 16 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 Performance Lead 572 4 4 4 4 8 8 8 8 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 Learning Lead 572 4 4 4 4 8 8 8 8 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 HR SMEs (4) 524 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 Time and Absence SMEs (10) 524 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 Developer 960 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 Developer 960 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 Developer 960 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 10656
Stage 1 - Plan Stage 2 - Design Stage 3 - Build Stage 4 - Test Stage 5 - Deploy UAT PC Production SupportCRP2 CEMLI Cycle 3 CRP3 CEMLI Cycle 4 System Test CEMLI5PMP Req/UC/BPM BPF CEMLI Cycle 1 CRP1 CEMLI Cycle 2 Exhibit A Scope of Work – Graviton Consultant Agreement 85 6.3 Phase 2 ERP Project Team
The Phase 2 ERP project team organization chart and staffing plan for Graviton team members, as well as a staffing plan for City team members, are included below.

6.3.1 Phase 2 ERP Graviton Project Team Organization Chart The Graviton project team is organized by implementation track. Those team members that align with an implementation track are generally responsible for the completion of work products in that implementation track.

Graphic: Graviton Phase 2 ERP Project Team Organization Chart

Exhibit A Scope of Work – Graviton Consultant Agreement 86 6.3.2 Phase 2 ERP Graviton Staffing Plan
The Graviton Phase 2 ERP staffing plan indicates resource participation by week for the duration of the Oracle Cloud ERP Implementation. Resource participation aligns with the five implementation stages and critical path deliverables.

Graphic: Phase 2 ERP Graviton ERP Staffing Plan

Individual Graviton resource participation listed in the graphic above represents the best estimates at this time. It will be at the discretion of the Graviton Engagement Manager to adjust resource participation as required by the project. The City has the right to review and approve or deny any key Graviton staff. If it is determined that a Graviton project team member is not performing, the City has the right to request a replacement. Where changes to Graviton staff are required, the Graviton and City project managers will determine the appropriate transition of resources.

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Phase 2 ERP
Pre-Implementation Tasks
Stage 1 - Plan
Stage 2 - Design
Stage 3 - Build
Stage 4 - Test
Stage 5 - Deploy
Resource Role Hours
Project Management
Greg Catanzano Project Manager 1,410 6 6 6 6 6 6 6 6 4 4 4 4 4 4 6 6 6 6 6 6 6 6 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 10 10 10 10 5 5 5 5 Dhrumil Dwivedi Assistant Project Manager 1,410 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 10 10 10 10 5 5 5 5 Ray Hirte Change Manager 592 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 Business Process
Sirosh Sridharan Solution Architect ERP 1,052 10 10 10 10 10 10 10 10 10 10 10 10 8 8 8 8 8 8 10 10 10 10 8 8 8 8 8 8 8 8 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 Gautam Chaudhary Solution Architect PPM 800 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 5 5 5 5 Farah Zekria Procurement/Contracts/IN 1,450 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 10 10 10 10 5 5 5 5 Ankush Lal General Ledger/CB/FA 1,450 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 10 10 10 10 5 5 5 5 Renjith Mathew Payables/Expenses 1,450 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 10 10 10 10 5 5 5 5 Zoe Kunhart Projects/Grants 1,450 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 10 10 10 10 5 5 5 5 Sayani Bose AR/Billing/CM 1,450 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 15 15 25 25 25 25 25 15 15 15 15 15 15 25 25 25 25 25 25 25 25 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 10 10 10 10 5 5 5 5 CEMLI
Dinesh Krishnan Technical Lead 1,180 20 20 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 10 20 20 20 20 10 10 10 10 5 5 5 5 Adriana Haddad Developer 1,180 20 20 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 10 20 20 20 20 10 10 10 10 5 5 5 5 Sarthak Mode Developer 1,092 20 20 20 20 20 20 20 20 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 20 20 10 10 10 10 10 20 20 20 20 20 20 10 10 10 10 10 10 10 10 20 20 20 20 10 10 10 10 10 10 10 10 12 12 10 10 10 10 12 12 12 12 Divya Pande Business Analyst 1,200 10 10 10 10 10 10 8 8 8 8 8 8 8 8 8 8 10 10 10 10 10 10 8 8 8 8 8 8 8 8 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Ritambhara Shrivastava Business Analyst 1,192 8 8 8 8 20 20 20 20 20 20 20 20 12 12 12 12 20 20 20 20 20 20 20 20 12 12 12 12 12 20 20 20 20 20 20 20 20 12 12 12 12 12 20 20 20 20 20 20 12 12 12 12 12 12 12 12 20 20 20 20 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Murtaza Sultan Business Analyst 1,192 8 8 8 8 20 20 20 20 20 20 20 20 12 12 12 12 20 20 20 20 20 20 20 20 12 12 12 12 12 20 20 20 20 20 20 20 20 12 12 12 12 12 20 20 20 20 20 20 12 12 12 12 12 12 12 12 20 20 20 20 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 19550
Stage 3 - BuildStage 2 - Design
System Test CEMLI Cycle 5 PCUAT Production Support
Stage 5 - DeployStage 4 - Test
CRP1 CEMLI Cycle 2 CRP2 CEMLI Cycle 3 CRP3 CEMLI Cycle 4PMP Req/UC/BPM BPF Stage 1 - PlanPre-Implementation
Chart of Accounts Design CEMLI Cycle 1
Phase 3 ERP
Exhibit A Scope of Work – Graviton Consultant Agreement 87 6.3.3 Phase 2 ERP City Staffing Plans
The Phase 2 ERP City staffing plan indicates resource participation by week for the duration of the Oracle Cloud HCM Implementation. Resource participation aligns with the five implementation stages and critical path deliverables.

Graphic: Phase 2 ERP City Staffing Plan

Individual City resource participation listed in the graphic above represents the best estimates at this time.

Apr-26 May-26 Jun-26Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jul-27 Aug-27 Sep-27Jan-27 Feb-27 Mar-27 Apr-27 May-27 Jun-27Jul-26 Aug-26 Sep-26 Oct-26 Nov-26 Dec-26Jan-26 Feb-26 Mar-26 Santa Ana
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Phase 2 ERP
Pre-Implementation Tasks
Stage 1 - Plan
Stage 2 - Design
Stage 3 - Build
Stage 4 - Test
Stage 5 - Deploy
Role Hours
Project Manager 1,780 6 6 6 6 6 6 6 6 4 4 4 4 4 4 6 6 6 6 6 6 24 24 24 24 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 General Ledger/Accounting 1,368 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 Procurement/Purchasing 1,176 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 Accounts Payable/Expenses 1,176 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 Billing/Accounts Receivable 1,176 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 Project and Grant Accounting 1,176 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 16 16 16 16 16 16 16 16 16 16 24 24 24 24 24 24 24 24 24 24 24 24 24 Fixed Assets 640 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Cash Management 640 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Inventory Management 640 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Genereal Ledger/Accounting SME (4) 688 6 6 6 6 4 4 4 4 4 4 4 4 4 4 4 4 6 6 6 6 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Procurement/Purchasing SME (6) 592 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Projects and Grants SME (10) 592 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Inventory Management SME (4) 592 4 4 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 4 4 4 4 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 4 4 4 4 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 Developer 1,056 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 Developer 1,056 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 Developer 1,056 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 16 16 16 16 8 8 8 8 8 16 16 16 16 8 8 8 8 8 8 8 8 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 15404
Pre-Implementation Stage 1 - Plan Stage 2 - Design Stage 3 - Build Stage 4 - Test Stage 5 - Deploy Production SupportCEMLI Cycle 2 CRP2 CEMLI Cycle 3 CRP3 CEMLI Cycle 4 System TestChart of Accounts Design PMP Req/UC/BPM BPF CEMLI Cycle 1 CRP1 CEMLI Cycle 5 UAT PC Exhibit A Scope of Work – Graviton Consultant Agreement 88 7 Oracle Cloud Implementation Cost
The Graviton project team will complete the Oracle Cloud implementation for the City following the implementation scope, implementation approach, implementation timeline, and implementation staffing outlined in this SOW. The sections below list the corresponding Graviton implementation costs.

The implementation services will be performed on a fixed price basis.

7.1 Implementation Cost Summary
The table below summarizes the implementation services costs to complete the Oracle Cloud implementation for the City. Implementation Services will be billed on a fixed price basis. The Graviton implementation costs do not include the Oracle Cloud SaaS fees.

Table: Implementation Cost Summary

The totals above include planned travel expenses for Graviton team members. For each project phase the corresponding travel costs have been included in the payment schedule. Graviton and the City project managers will agree to those points during each project phase where Graviton consultants’ onsite attendance is required.

7.2 Implementation Payment Schedule
The tables below represent the payment schedule for the implementation of Oracle Cloud for the City.

For each payment, the table lists the estimated completion date and amount. There are two categories of payments: deliverables and milestones. Deliverable payments will be ready to bill upon completion of the corresponding deliverable and approval from the City that the deliverable meets the acceptance criteria documented in this Statement of Work. Project management milestone payments will also be billed monthly and will meet the deliverable acceptance criteria listed in deliverable 2.1.1 Project Management Plan.

The deliverable approval process is defined in section 8 of this Statement of Work.

The City and Graviton agree that a single invoice will be submitted to the City at the end of each month of the project. he invoice will include a line item for that month’s corresponding project management milestone payments as well as line items for each deliverable or milestone that was approved during that month.

Phase Description Total
Phase 1 HCM Human Capital Management Implementation $1,799,270 Phase 2 ERP Enterprise Resource Planning Implementation $2,178,670 Optional Oracle Fusion Analytics Implementation Services $84,710 Optional Cardon Solutions Implementation Services $300,000 Sub Total $4,362,650
10% Contingency $436,265
$4,798,915
Exhibit A Scope of Work – Graviton Consultant Agreement 89 Exhibit A Scope of Work – Graviton Consultant Agreement 90 7.2.1 Phase 1 HCM Implementation Payment Schedule
The table below lists the Phase 1 HCM implementation payments with target completion date and deliverable amount.

Table: Phase 1 HCM Implementation Payment Schedule

No. WBS ID Deliverable
Estimated
Completion
Date
Amount
Phase 1 HCM
1 1.0.1 Project Management Month 1 09/30/25 $25,000.00
2 1.2.1 Requirements, Use Cases, BPMs 10/10/25 $17,934.51 3 1.0.2 Project Management Month 2 10/31/25 $40,000.00
4 1.2.2 Business Process Familiarization 11/07/25 $56,550.28 5 1.0.3 Project Management Month 3 11/30/25 $40,000.00
6 1.0.4 Project Management Month 4 12/31/25 $40,000.00
7 1.3.2 CEMLI Cycle 1 01/02/26 $136,976.34
8 1.2.3 Conference Room Pilot 1 01/30/26 $80,635.49
9 1.0.5 Project Management Month 5 01/31/26 $40,000.00
10 1.0.6 Project Management Month 6 02/28/26 $40,000.00 11 1.3.3 CEMLI Cycle 2 03/27/26 $131,740.42
12 1.0.7 Project Management Month 7 03/31/26 $40,000.00 13 1.2.4 Conference Room Pilot 2 04/24/26 $71,210.85
14 1.0.8 Project Management Month 8 04/30/26 $40,000.00 15 1.0.9 Project Management Month 9 05/31/26 $40,000.00 16 1.3.4 CEMLI Cycle 3 06/19/26 $134,881.97
17 1.0.10 Project Management Month 10 06/30/26 $40,000.00 18 1.2.5 Conference Room Pilot 3 07/17/26 $65,974.93
19 1.0.11 Project Management Month 11 07/31/26 $40,000.00 20 1.3.5 CEMLI Cycle 4 08/21/26 $83,567.61
21 1.0.12 Project Management Month 12 08/31/26 $40,000.00 22 1.0.13 Project Management Month 13 09/30/26 $40,000.00 23 1.2.6 System Test 10/16/26 $142,421.69
24 1.0.14 Project Management Month 14 10/31/26 $40,000.00 25 1.3.6 CEMLI Cycle 5 11/13/26 $76,237.32
26 1.0.15 Project Management Month 15 11/30/26 $40,000.00 27 1.2.7 User Acceptance Test 12/11/26 $49,220.00
28 1.0.16 Project Management Month 16 12/31/26 $40,000.00 29 1.3.7 Production Cutover 01/01/27 $36,653.80
30 1.0.17 Project Management Month 17 01/31/27 $40,000.00 31 1.2.8 Production Support 03/26/27 $50,264.79
$1,799,270.00
Exhibit A Scope of Work – Graviton Consultant Agreement 91 7.2.2 Phase 2 ERP Implementation Payment Schedule
The table below lists the Phase 2 ERP implementation payments with target completion date and deliverable amount.

Table: Phase 2 ERP Implementation Payment Schedule
No. WBS ID Deliverable
Estimated
Completion
Date
Amount
Phase 2 ERP
1 2.2.0 Chart of Accounts Design 01/02/26 $58,840.81
2 2.0.1 Project Management Month 1 01/31/26 $15,000.00
3 2.2.1 Requirements, Use Cases, BPMs 02/27/26 $15,467.90 4 2.0.2 Project Management Month 2 02/28/26 $15,000.00
5 2.2.2 Business Process Familiarization 03/27/26 $74,145.19 6 2.0.3 Project Management Month 3 03/31/26 $50,000.00
7 2.0.4 Project Management Month 4 04/30/26 $50,000.00
8 2.3.2 CEMLI Cycle 1 05/22/26 $123,327.61
9 2.0.5 Project Management Month 5 05/31/26 $50,000.00
10 2.2.3 Conference Room Pilot 1 06/19/26 $89,524.03
11 2.0.6 Project Management Month 6 06/30/26 $50,000.00 12 2.0.7 Project Management Month 7 07/31/26 $50,000.00 13 2.3.3 CEMLI Cycle 2 08/14/26 $147,064.52
14 2.0.8 Project Management Month 8 08/31/26 $50,000.00 15 2.2.4 Conference Room Pilot 2 09/18/26 $60,103.63
16 2.0.9 Project Management Month 9 09/30/26 $50,000.00 17 2.0.10 Project Management Month 10 10/31/26 $50,000.00 18 2.3.4 CEMLI Cycle 3 11/13/26 $147,064.52
19 2.0.11 Project Management Month 11 11/30/26 $50,000.00 20 2.2.5 Conference Room Pilot 3 12/18/26 $60,103.63
21 2.0.12 Project Management Month 12 12/31/26 $50,000.00 22 2.3.5 CEMLI Cycle 4 01/29/27 $59,212.10
23 2.0.13 Project Management Month 13 01/31/27 $50,000.00 24 2.0.14 Project Management Month 14 02/28/27 $50,000.00 25 2.2.6 System Test 03/26/27 $149,293.34
26 2.0.15 Project Management Month 15 03/31/27 $50,000.00 27 2.3.6 CEMLI Cycle 5 04/23/27 $56,314.64
28 2.0.16 Project Management Month 16 04/30/27 $50,000.00 29 2.2.7 User Acceptance Test 05/21/27 $67,570.17
30 2.0.17 Project Management Month 17 05/31/27 $50,000.00 31 2.0.18 Project Management Month 18 06/30/27 $50,000.00 32 2.3.7 Production Cutover 07/02/27 $97,919.08
33 2.0.19 Project Management Month 19 07/31/27 $50,000.00 34 2.2.8 Production Support 10/01/27 $92,718.85
$2,178,670.00
Exhibit A Scope of Work – Graviton Consultant Agreement 92 7.3 Graviton Implementation Services Rate Card
The table below lists the Graviton rates to be used if Graviton and the City agree to expand the scope of Graviton services beyond those fixed price implementation services included in this Statement of Work.

The hourly rates for each Graviton project team position are included.

Table: Graviton Rate Card

Graviton Position Hourly Rate
Solution Architect $175.00
Project Manager $175.00
Functional Consultants (onshore) $150.00
Technial Developer (onshore) $135.00
Technical Developer (offshore) $35.00
Business Analyst (offshore) $35.00
Change Management Lead $135.00
Exhibit A Scope of Work – Graviton Consultant Agreement 93 8 Oracle Cloud Implementation Acceptance
The City will have an opportunity to review and either (a) accept or (b) reject the Services and Deliverables as set forth in this S W (“ cceptance Process”). If City rejects, the City will provide Graviton with a written description of the rejection. Graviton and the City will review the rejection and agree on a resolution to the rejection. As part of such Acceptance Process, Graviton and City will (a) act reasonably, taking into account the specifications of the Services and (b) not withhold acceptance of Services for minor or insubstantial variations, as agreed to by both parties, to meet specifications unless such variations materially and adversely impact City’s use of the Services. City’s use of the Services shall not be deemed an Acceptance. City will not owe Graviton any compensation for the correction of Services as part of the Acceptance Process.

8.1 Deliverable or Service Acceptance
Acceptance by the City is required for all Deliverables identified in this SOW. Graviton shall deliver completed Deliverables for review and approval. Deliverables shall be accepted or rejected within five (5) business days from the time of submittal for acceptance unless mutually agreed to another timeline.

The Deliverable Acceptance Process is described below.
1) Submission of Deliverables - The Graviton Project Manager, or designee, will prepare a Deliverable Acceptance email and forward with the respective Deliverable to the City Project Manager, or designee, for consideration.
2) Assessment of Deliverables - The City representative(s) will determine whether the Deliverable meets the requirements as defined in this SOW, that the Deliverable is complete, and that the Deliverable is free from errors.
3) Acceptance / Rejection - After reviewing, the City will either accept the Deliverable (by providing an email reply stating the City approves the deliverable) or will provide a written reason for rejecting it to the Graviton team. If feedback from multiple City representatives is received, then the City Project Manager, or City designee, will consolidate that feedback before delivering it to the Graviton team.
4) Correction of Service Deliverables – Graviton will correct in-scope problems found with the service deliverable and will address the correction of out-of-scope changes according to the Change Management Process. Graviton will submit a schedule for making changes to the service deliverable within three (3) business days of receiving a rejected Deliverable Acceptance email.

Once Graviton corrects all previously identified in-scope problems, the Deliverable will go through the acceptance process again. The Deliverable will be deemed accepted when City provides an email reply stating the City approves the deliverable. 5) Monitoring and Reporting - The Graviton project team will track Deliverable acceptance.

Updates on Deliverable acceptance will be discussed in the project management status meeting.

Deliverable acceptance issues that cannot be resolved will be elevated to the Project Steering Committee.

EXHIBIT B

COSTS - FEE PROPOSAL

EXHIBIT B

COMPENSATION
Fee Proposal including hourly rates if applicable
The tables below represent the payment schedule for the implementation of Oracle Cloud for the City. For each payment, the table lists the estimated completion date and amount.

Phase 1 HCM Implementation Payment Schedule
No. WBS ID Deliverable
Estimated
Completion
Date
Amount
Phase 1 HCM
1 1.0.1 Project Management Month 1 09/30/25 $25,000.00
2 1.2.1 Requirements, Use Cases, BPMs 10/10/25 $17,934.51 3 1.0.2 Project Management Month 2 10/31/25 $40,000.00
4 1.2.2 Business Process Familiarization 11/07/25 $56,550.28 5 1.0.3 Project Management Month 3 11/30/25 $40,000.00
6 1.0.4 Project Management Month 4 12/31/25 $40,000.00
7 1.3.2 CEMLI Cycle 1 01/02/26 $136,976.34
8 1.2.3 Conference Room Pilot 1 01/30/26 $80,635.49
9 1.0.5 Project Management Month 5 01/31/26 $40,000.00
10 1.0.6 Project Management Month 6 02/28/26 $40,000.00 11 1.3.3 CEMLI Cycle 2 03/27/26 $131,740.42
12 1.0.7 Project Management Month 7 03/31/26 $40,000.00 13 1.2.4 Conference Room Pilot 2 04/24/26 $71,210.85
14 1.0.8 Project Management Month 8 04/30/26 $40,000.00 15 1.0.9 Project Management Month 9 05/31/26 $40,000.00 16 1.3.4 CEMLI Cycle 3 06/19/26 $134,881.97
17 1.0.10 Project Management Month 10 06/30/26 $40,000.00 18 1.2.5 Conference Room Pilot 3 07/17/26 $65,974.93
19 1.0.11 Project Management Month 11 07/31/26 $40,000.00 20 1.3.5 CEMLI Cycle 4 08/21/26 $83,567.61
21 1.0.12 Project Management Month 12 08/31/26 $40,000.00 22 1.0.13 Project Management Month 13 09/30/26 $40,000.00 23 1.2.6 System Test 10/16/26 $142,421.69
24 1.0.14 Project Management Month 14 10/31/26 $40,000.00 25 1.3.6 CEMLI Cycle 5 11/13/26 $76,237.32
26 1.0.15 Project Management Month 15 11/30/26 $40,000.00 27 1.2.7 User Acceptance Test 12/11/26 $49,220.00
28 1.0.16 Project Management Month 16 12/31/26 $40,000.00 29 1.3.7 Production Cutover 01/01/27 $36,653.80
30 1.0.17 Project Management Month 17 01/31/27 $40,000.00 31 1.2.8 Production Support 03/26/27 $50,264.79
$1,799,270.00

Phase 2 ERP Implementation Payment Schedule
No. WBS ID Deliverable
Estimated
Completion
Date
Amount
Phase 2 ERP
1 2.2.0 Chart of Accounts Design 01/02/26 $58,840.81
2 2.0.1 Project Management Month 1 01/31/26 $15,000.00
3 2.2.1 Requirements, Use Cases, BPMs 02/27/26 $15,467.90 4 2.0.2 Project Management Month 2 02/28/26 $15,000.00
5 2.2.2 Business Process Familiarization 03/27/26 $74,145.19 6 2.0.3 Project Management Month 3 03/31/26 $50,000.00
7 2.0.4 Project Management Month 4 04/30/26 $50,000.00
8 2.3.2 CEMLI Cycle 1 05/22/26 $123,327.61
9 2.0.5 Project Management Month 5 05/31/26 $50,000.00
10 2.2.3 Conference Room Pilot 1 06/19/26 $89,524.03
11 2.0.6 Project Management Month 6 06/30/26 $50,000.00 12 2.0.7 Project Management Month 7 07/31/26 $50,000.00 13 2.3.3 CEMLI Cycle 2 08/14/26 $147,064.52
14 2.0.8 Project Management Month 8 08/31/26 $50,000.00 15 2.2.4 Conference Room Pilot 2 09/18/26 $60,103.63
16 2.0.9 Project Management Month 9 09/30/26 $50,000.00 17 2.0.10 Project Management Month 10 10/31/26 $50,000.00 18 2.3.4 CEMLI Cycle 3 11/13/26 $147,064.52
19 2.0.11 Project Management Month 11 11/30/26 $50,000.00 20 2.2.5 Conference Room Pilot 3 12/18/26 $60,103.63
21 2.0.12 Project Management Month 12 12/31/26 $50,000.00 22 2.3.5 CEMLI Cycle 4 01/29/27 $59,212.10
23 2.0.13 Project Management Month 13 01/31/27 $50,000.00 24 2.0.14 Project Management Month 14 02/28/27 $50,000.00 25 2.2.6 System Test 03/26/27 $149,293.34
26 2.0.15 Project Management Month 15 03/31/27 $50,000.00 27 2.3.6 CEMLI Cycle 5 04/23/27 $56,314.64
28 2.0.16 Project Management Month 16 04/30/27 $50,000.00 29 2.2.7 User Acceptance Test 05/21/27 $67,570.17
30 2.0.17 Project Management Month 17 05/31/27 $50,000.00 31 2.0.18 Project Management Month 18 06/30/27 $50,000.00 32 2.3.7 Production Cutover 07/02/27 $97,919.08

No. WBS ID Deliverable
Estimated
Completion
Date
Amount
33 2.0.19 Project Management Month 19 07/31/27 $50,000.00 34 2.2.8 Production Support 10/01/27 $92,718.85
$2,178,670.00

Optional Services
1 Optional Oracle Fusion Analytics Implementation Services $84,710.00 2 Optional Cardon Solutions Implementation Services $300,000.00