Public Works Agency
www.santa-ana.org/pw
Item # 23
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
September 16, 2025
TOPIC: Water System Mapping and Software Services
AGENDA TITLE
Agreement with iWater, Inc. for Water System Mapping and Software Services (Non- General Fund)
RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with iWater, Inc. to provide water system mapping and software services, for an amount not to exceed $1,750,000, for a three-year term beginning September 16, 2025 and expiring September 15, 2028, with provisions for two, one-year extensions (Agreement No. A-2025-XXX).
GOVERNMENT CODE 84308 APPLIES: Yes
DISCUSSION
The Public Works Agency Water Resources Division (PWA) operates and maintains the City’s water and sanitary sewer systems. The water system is comprised of approximately 480 miles of water main, 21 groundwater wells, seven pump stations, 10 reservoirs with a storage capacity of 49 million gallons, four pressure regulating stations, and seven connection points to Metropolitan Water District. The system has an average daily demand of 30 million gallons from its roughly 45,500 metered service connections.
PWA has been actively upgrading its infrastructure digital mapping and asset management system to improve and strengthen the City’s asset management capabilities and currently uses iWater, Inc.’s infraMAP (infraMAP) software application for mapping and cataloging the City’s sewer and water system infrastructure and assets. The infraMAP software is also utilized across the multiple sections that comprise the Water Resources Division to schedule work tasks, record system updates, and serve as the system of record for many documents. The proposed agreement with iWater, Inc. allows PWA to expand the scope of services to include GIS mapping updates, ongoing software and hardware maintenance and support, integration with cloud-based systems through the infraMAP application, and on-site geodatabase support. These enhancements will significantly improve field data collection and strengthen back-office operations by integrating existing data with modern cloud-based tools.
Water System Mapping and Software Services
September 16, 2025
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On April 22, 2025, PWA released Request for Proposals (RFP) No. 25-030 for qualified firms to provide water system mapping and software services of the entire water distribution system and sources of supply. The RFP was advertised on the City’s online bid management and publication system, PlanetBids, with proposals due on May 22, 2025. System records indicate a total of 216 vendors were notified, with 30 vendors downloading bidding documents, and one proposal received.
Staff recommends awarding an agreement (Exhibit 2) to iWater Inc. for digital water mapping services, computer hardware configuration and installation, professional on- call services, and system service support. Due to the specific requirements outlined in the RFP, including remote and on-site support of the iWater, Inc.-developed infraMAP software, iWater, Inc. is uniquely qualified within the industry to provide the requested services.
Since 2009, the City has maintained an agreement with iWater, Inc. for digital water mapping services, computer hardware configuration and installation, professional on- call services, and system service support of infraMAP software. The scope of services has evolved over the years to include GIS mapping updates, continual software and hardware maintenance and support, cloud-based systems integration with deployment of the infraMAP-NOW application, and on-site support for both office and field staff. iWater has consistently performed satisfactory work throughout each agreement. This agreement will ensure continuity of service in order for the City to utilize these essential operational resources. iWater’s proposal demonstrates the firm has the necessary technical expertise and capacity to complete the scope of work identified in the RFP.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with the action.
FISCAL IMPACT
Funding is available in the Fiscal Year 2025-26 budget and funding for subsequent fiscal years will be included in the proposed budgets for City Council consideration. A breakdown of the funding is provided in the table below.
Fiscal Year Accounting
Unit-Account
#
Fund
Description
Accounting Unit,
Account Description
Amount
Contract (3-Year Term)
06017645-
62300
Water
Admin/Engineering,
Contract Services -
Professional
$160,0002025-26
06017645-
66511
Water
Water
Admin/Engineering,
$190,000
Water System Mapping and Software Services
September 16, 2025
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2 5
Fiscal Year Accounting
Unit-Account
#
Fund
Description
Accounting Unit,
Account Description
Amount
Computer Software
Subscriptions
06017645-
62300
Water
Admin/Engineering,
Contract Services -
Professional
$160,0002026-27
06017645-
66511
Water Water
Admin/Engineering,
Computer Software
Subscriptions
$190,000
06017645-
62300
Water
Admin/Engineering,
Contract Services -
Professional
$160,0002027-28
06017645-
66511
Water Water
Admin/Engineering,
Computer Software
Subscriptions
$190,000
Optional Two-Year Extension
06017645-
62300
Water
Admin/Engineering,
Contract Services -
Professional
$160,0002028-29
06017645-
66511
Water Water
Admin/Engineering,
Computer Software
Subscriptions
$190,000
06017645-
62300
Water
Admin/Engineering,
Contract Services -
Professional
$160,0002029-30
06017645-
66511
Water Water
Admin/Engineering,
Computer Software
Subscriptions
$190,000
Total $1,750,000
EXHIBITS
1. RFP No. 2025-030
2. Agreement with iWater, Inc.
Water System Mapping and Software Services
September 16, 2025
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Submitted By: Rudy Rosas, P.E., Acting Executive Director – Public Works Agency Approved By: Alvaro Nuñez, City Manager