Police Department
www.santa-ana.org/pd
Item # 30
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
December 2, 2025
TOPIC: Video Surveillance System Upgrade and Maintenance and Repair Services
AGENDA TITLE
Agreements with Convergint Technologies LLC for Video Surveillance System Upgrade and Maintenance and Repair Services and Appropriation Adjustment (Specification No. 25-109A) (General Fund & Non-General Fund – UASI, DOJ)
RECOMMENDED ACTION
1. Authorize the City Manager to execute an agreement with Convergint Technologies LLC to provide video surveillance system upgrade and Customer Support Program, in an amount not to exceed $3,043,768 for a term beginning December 2, 2025 and expiring December 1, 2028, with provisions for two, one-year extensions (Agreement No. A-2025-XXX).
2. Authorize the City Manager to execute an agreement with Convergint Technologies LLC to provide maintenance and repair services, in an amount not to exceed $95,593, for a term beginning December 2, 2025 and expiring December 1, 2028, with provisions for two, one-year extensions (Agreement No. A-2025-XXX).
3. Approve an appropriation adjustment to recognize $220,000 of prior-year fund balance in the U.S. Department of Justice Asset Forfeiture Funds and appropriate same to the Contract Services expenditure account. (Requires five affirmative votes) GOVERNMENT CODE §84308 APPLIES: Yes
DISCUSSION
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In 2008, the City of Santa Ana contracted with a vendor to design and build a complete video security system for the Police Administration Building and the Orange County Civic Center. The Orange County Civic Center is located in the center of Santa Ana (County Seat) and houses key federal, state, county, and local governmental facilities.
After conducting a comprehensive site vulnerability assessment, a gap in the protection capabilities of the Historic Downtown District and Police Detention Facility was identified, and funds were used to enhance the physical security of both areas. The current integrated video security system provides law enforcement, and agencies at all levels of government, the ability to maintain real-time situational awareness within the area, and increases their capability to support investigations through the review of stored video.
Currently, there are approximately 835 cameras, including seven Code Blue Help Points, comprising the City's system. This includes cameras in the following locations:
SAPD Administration Building, Civic Center footprint, Santa Ana Regional Transportation Center (SARTC), Historic Downtown District, City Jail Facility, City libraries, Roosevelt Community Center, Garfield Community Center, Jerome Community Center, City Police Athletic & Activity League (PAAL) centers, six city parks/bicycle trails, and numerous pole cameras at various locations throughout the City. The existing system is an over-arching network of camera and software subsystems that are federated. This means that though they each have some autonomy, they are all connected to the Police Department's dedicated data center, which houses the main control servers. The overall system has repeatedly demonstrated its value in proactive policing efforts, city liability mitigation, critical infrastructure safety and security, criminal and administrative investigations, and within the courts.
The City's current agreement with Siemens for the maintenance of the system is set to expire on December 31, 2025. In order to ensure maintenance services continue uninterrupted, the Police Department issued Request for Proposals (RFP) No. 25-109A on August 6, 2025 on the City’s online bid management and publication system. A summary of vendor participation and results is as follows:
1,006
4 58
5 1
Vendors notified
Santa Ana vendors notified
Vendors downloaded the RFP packet
Responsive Proposals received
Responsive Proposal received from Santa Ana vendor
Proposals were solicited, opened on September 3, 2025, and evaluated. Five proposals were submitted by the RFP deadline and were determined to be responsive to the specifications and met the City’s requirements. The proposals were evaluated and scored by a committee according to the criteria identified within the RFP, including Background, Qualifications & Experience (25%), Key Personnel / Proposed Staffing Video Surveillance System Upgrade and Maintenance and Repair Services December 2, 2025
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(20%), Technical Approach / Methodology (25%), Cost Proposal (25%), and Organization/Completeness of Response (5%).
Staff recommends awarding agreements to the highest-ranked firm, Convergint Technologies LLC (Convergint).
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CUSTOMER SUPPORT PROGRAM & MAINTENANCE
Convergint Technologies, LLC (Convergint) was the most responsive, capable, and cost-effective respondent. Convergint will perform regular maintenance on all system components, including preventative maintenance, quarterly inspections, and testing on all covered equipment. Convergint will also provide real-time 24/7 systems integrity/ compliance monitoring and diagnostic reporting of system components (servers and storage, core network, and edge network components), and repair and support services for the cameras, servers, video surveillance system network components, software, and extended warranty "repair and replacement." Many of the cameras are positioned in elevated locations. Convergint will provide boom trucks and other equipment required to service hardware components in elevated locations. This agreement also provides video archiving, maintaining compliance with California Government Code §34090.6.
The agreement stipulates that maintenance costs for all five years are contingent upon Urban Areas Security Initiative (UASI) grant funding. Staff will seek City Manager approval to add years 4 through 5 of maintenance services once UASI grant funding has been recognized, appropriated, and allocated for this project.
PROJECT SYSTEM ENHANCEMENTS
Convergint system enhancements include new servers necessary to run the system.
High-resolution video footage, inclusive of audio, shall be retained for a minimum of 365 days (one year). High resolution is defined as a minimum of 1920x1080 (1080p) at 15 frames per second (fps). For the Santa Ana City Jail specifically, video retention shall extend to two years, with the second year stored at a reduced resolution or using compression.
Convergint will provide and install ten (10) new cameras at the City of Santa Ana PAAL Center, located at 300 S. Figueroa Street. Convergint will provide and install five (5) new cameras at the City of Santa Ana Centennial Park Regional Training Facility, located at 3000 W. Edinger.
Convergint will provide one site visit per location for ongoing projects to meet with the City and/or General Contractor to review project progress. Convergint will provide programming and configuration services to integrate the installed cameras with City provided Milestone recorders. Upon completion of the Citywide Initial Assessment, Convergint reserves the right to adjust the camera count, placement, and overall system design to best meet the City's security requirements.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funding is available in the current FY 2025-26 budget and funding for subsequent fiscal years will be included in the proposed budget for City Council consideration:
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Fiscal
Year
Account Unit –
Account #
Fund
Description
Accounting Unit,
Account Description
Amount
FY 25-26 01114420-
62300 General Fund Police Field Operations,
Contract Services $ 300,000
FY 25-26 01114475-
62300 General Fund Police Jail Operations,
Contract Services $ 22,000
FY 25-26 12514491-
62300 OES UASI
UASI CAL OES
Anaheim, Contract
Services
$ 133,921
FY 25-26 16614450-
62300
US DOJ Asset
Forfeiture
US Dept. of Justice
Asset Forfeiture,
Contract Services
$ 518,226
FY 25-26 01117651-
62300 General Fund
Parks Maintenance
Service Enhancement,
Contract Services
$ 310,174
FY 25-26 01111110-
62300 General Fund Library Administration,
Contract Services $ 112,961
Total $1,397,282
From FY 2026-27 onward, the annual expenditure is anticipated to be $400,000 between the Police Department, Santa Ana Jail, Public Works/Parks Maintenance, and the Library. The amounts above are estimates only and are subject to change. The accounting units may also change, pending any unanticipated/non-warrantied repairs.
However, the maximum aggregate amount of the expenditures will not exceed $3,139,361 over the term of the agreements, including all allowable extension periods.
EXHIBIT(S)
1. Agreement with Convergint Technologies LLC for Video Surveillance System Upgrade and Customer Support Program
2. Agreement with Convergint Technologies LLC for Unscheduled Maintenance and Repair Services
Submitted By: Robert Rodriguez, Police Chief
Approved By: Alvaro Nuñez, City Manager