KATHY JUMPER
[email protected]
LinkedIn
EXECUTIVE MANAGEMENT
REVENUE OPTIMIZATION -- MERGERS & ACQUISITIONS -- STRATEGIC PLANNING -- MULTILEVEL OPERATIONS – VISION
EDUCATION
M.B.A. Master of Business Administration; University of Nevada, Las Vegas Postgraduate ABA Executive Banking School; Georgetown University BS Bachelor of Science; University of Phoenix
PROFESSIONAL EXPERIENCE
8/2023 – Current President & CEO
Orange County’s Credit Union ($3.0B) Santa Ana, CA
Strategic leadership: Working with Board of Directors and Executive Team to establish and achieve long range goals Driving our Mission: Maximizing the fulfillment of community needs with new levels of affordable housing funding Scaling Growth: Building from the ground up with high-impact ROI growth strategies and new strategic partnerships Chief Retail Officer 10/2018 – 8/2023
Members1st Federal Credit Union ($7B) Mechanicsburg, PA Built high performing team of 750+ associates which grew revenue from $58M to $125M and assets from $4B to $7B Develop and implement enterprise strategies and short-term initiatives including culture evolution, market expansion, product development, service and sales model
Backoffice Operations (EFT, Loan Servicing, ATM, Research and Development, Branch Operations, Enterprise QA), Retail Banking (60 Branches), Digital Engagement, Business Intelligence, Wealth Management, and Contact Center Create modernized operational performance by building CU culture, reengineering processes, and delivering technology Chair loan and deposit strategy ESC and ALCO voting member. Monthly reporting to the Board of Directors NAFCU Payments and Cyber Committee
Senior Vice President/ Chief Operations Officer 10/2012 – 10/2018 InTouch Credit Union ($1.1B) Dallas, TX
Leadership of Retail Banking, Marketing, Operations, Business Lending, Card Services, and Call Center Strategic development and execution. Signature achievements: Led member delivery transformation to incorporate efficient electronic delivery channels, led transformation of member contact centers, and streamline member services processes; restructured delivery and operational automation Spearheaded the development, communication and implementation of effective growth strategies Initiated, led, implemented 4 mergers
Member of the Audit, M&A, and ALCO committee. Monthly reporting to the Board of Directors EXHIBIT 1
KATHY JUMPER Page 2
Senior Vice President/Retail Executive, NW Ohio 03/2010 – 3/2012 Fifth Third Bancorp, NW Ohio ($117B) Ohio
Led a $3.5B retail operation with 450 employees. Responsible for Retail Banking, Small Business Banking, and Preferred Banking. Delivered sustained growth and year over year market share growth Set policies, controls, and systems for operational strength and efficiency Applied experience in process improvement: analyzing processes, benchmarking, best practices, and redesigns. Responsible for strategic planning and execution of program strategy and policy Served on the ALM and Loan committees. Delivered monthly performance report to the Board of Directors Executive Vice President/Chief Operating Officer 04/2008 – 02/2010 Capitol Bancorp/1st Commerce Bank (1st Commerce Bank is part of Capitol Bancorp a $5B financial institution.) Nevada Executive Vice President/ Retail Banking, 04/2004 – 04/2008 Colonial Bank(Colonial Bank, NV a $2.5B affiliate; subsidiary of Colonial Group a $27B financial institution.) Nevada Vice President/Market Manager 11/1999 – 4/2004
Assistant Vice President/Branch Manager 10/1996 – 11/1999 Nevada State Bank ($8B affiliate; subsidiary of Zion's Bancorp a $55B financial institution.) Nevada
COMMUNITY LEADERSHIP
2022 American Banker Most Powerful Women in Credit Unions NAFCU Regulatory and Cyber Committee; 2019 to current Branch of the Future and Customer Contact Week speaker 2020 to current Frisco Economic Development; Board Member; 2016-2018
Komen North Texas “Big Wig” and Grant Reviewer 2016 & 2017 Plano Symphony; Board Member; 2016-2018
Lucas County Library District; Board Member; 2011-2012 Lucas County Workforce Investment; Board Member; 2011-2012 Make a Wish; Board Member; 2011-2012
Nellis Air Force Base – Honorary Commander 2007-2010
Henderson Economic Division; Board Member/Foundation Board; 2007-2010 Henderson Library Board; Board Member; 2006-2010
EXHIBIT 1