DOWNTOWN
SANTAANA
CLEAN & SAFE TEAM
PROPOSAL
PREPARED FOR
CITY OF SANTA ANA
PREPARED BY
DTSA SERVICES
EXHIBIT 2
DTSA SERVICES PROPOSAL
FOR DOWNTOWN SANTA ANA
CLEAN & SAFE TEAM
RESPONSE TO RFP NO. 25-097
Primary Contact
Jose Romo, General Manager
Phone
714-612-9227
Email
[email protected]
Company Address
201 E. 4th Street
Santa Ana, CA 92701
EXHIBIT 2
TABLE OF CONTENTS
➔ Statement of Qualifications
➔ Cover Letter
➔ Services Provided
➔ Agreement Statement
➔ Firm and Team Experience
➔ Proposed Work Plan
➔ Cost Proposal
➔ ExhibitA
➔ Exhibit B
➔ Exhibit C
➔ Exhibit D
➔ Exhibit E
Pages 4-5
Pages 6-10
Pages 12-13
➔ Certifications/ Attachments A-F / Budget Worksheet Pages 18-25 ➔ Letters of Recommendation Pages 26-35
EXHIBIT 2
STATEMENT OF QUALIFICATIONS
We are a small, minority-owned, local Downtown Santa Ana company. Our team is composed of hardworking individuals dedicated to the cleanliness, upkeep, security oversight, and event services of Downtown Santa Ana.
For over 12 years, we have developed extensive knowledge of the area, and have cultivated trusted relationships with Downtown Santa Ana stakeholders.
As a member of the International Downtown Association, we stay current with the latest trends and continuously enhance our services to better serve the community.
Our team is experienced and exclusively focused on Downtown Santa Ana. This focus enables us to effectively assess and respond to the needs of local businesses and residents quickly and effectively.
DTSA Services team members also serve as Ambassadors of Downtown Santa Ana, providing ongoing guidance and support to all in a shared effort to create and ensure a positive experience essential for customer and visitor retention. Several team members have also completed Travel Santa Ana's Santa Ana Enthusiast Tourism Academy, further strengthening their knowledge of the city's cultural assets and enhancing their ability to represent the community with pride.
The DTSA Services team is committed to making Downtown Santa Ana a clean, vibrant, and safe environment for residents, employees, customers, and visitors alike.
Established in 2009, we bring over 50 years of combined team experience in Downtown Santa Ana and are deeply invested in its success, as well as in its continued growth.
Our unique approach, steadfast loyalty, and deeply-rooted dedication to this community make us the ideal candidate to continue delivering these critical services in Downtown Santa Ana.
Primary Contact
Jose Romo
General Manager
714-612-9227
[email protected]
201 E. 4th Street
Santa Ana, CA 92701
01 EXHIBIT 2
SERVICES
August 11, 2025
Savannah Spicer, Economic Development Specialist I
City of Santa Ana - Community Development Agency
20 Civic Center Plaza
Santa Ana, CA 92701
Dear Ms. Spicer,
201 E. 4th Street
Santa Ana, CA 92701
[email protected]
714.612.9227
Building upon our longstanding commitment and service to the City of Santa Ana, DTSA Services is pleased to present a proposal to provide Clean & Safe Team services in Downtown Santa Ana. Our company brings unique expertise and deep-rooted experience in the area, making us ideally suited to deliver these essential services.
Over the years, we have managed a broad range of services in Downtown Santa Ana, consistently delivering high-quality results. The current scope offers a focused service area where our team can apply deep operational knowledge and community relationships for maximum impact.
DTSA Services is a DBA of Romo Enterprises Inc., a California corporation. We are proudly headquartered in Downtown Santa Ana and have provided Clean and Safe services to this area for the past twelve years.
Beyond our extensive experience, our team has strong ties to the community. Six of our employees are Santa Ana residents, three of whom live within the Downtown area. As General Manager of DTSA Services, I oversee the daily operations of our Clean & Safe Team. Our office-equipped with an employee rest area, cleaning equipment, supplies, and an enclosed storage and waste container unit-is centrally located in the heart of Downtown Santa Ana. This allows us to respond quickly and effectively within our service area.
Through our years of service, we have developed unparalleled historical knowledge of the area and its operations and built strong relationships with a wide range of stakeholders, including local businesses and residents. I believe it is critical to foster these bonds to encourage long-term community involvement in the maintenance and beautification of the district. Downtown Santa Ana is an evolving area, and the selected service provider must understand its unique challenges and dynamics. With the OC Streetcar scheduled to begin operations later this year, Downtown Santa Ana will soon be at the center of increased activity and attention, making our services more essential than ever.
As our name suggests, DTSA Services is committed to serving Downtown Santa Ana. We believe the enclosed proposal presents a comprehensive service plan that will continue to uplift the area, and we look forward to the opportunity to continue working with the City of Santa Ana for the betterment of our community.
Sincerely,
Jose Romo
General Manager
02 EXHIBIT 2
SERVICES PROVIDED
Downtown Santa Ana, the county seat and urban heart of Orange County, is a vibrant center rich in culture and history. Its walkable streets offer an ideal setting for shopping, exceptional dining, a thriving arts community, and a vibrant evening scene filled with diverse programming and entertainment. An integral part of delivering a desirable environment to guests and local businesses is ensuring that our Downtown area is clean and safe for all to enjoy. DTSA Services takes pride in having been a member of the business community and in having provided these critical services for the past twelve years.
While long-standing businesses continue to prosper, Downtown Santa Ana is constantly changing. A growing evening scene and new art galleries have boosted the area's commerce by extending business hours into the evening. The Downtown area is also experiencing a significant housing boom, with approximately 3,000 people living in the area. Within a few years, the number of residents will increase substantially.
With our understanding of Downtown Santa Ana's current Clean & Safe Team needs, we will provide the following services:
• Staffing: Provide the required level of experienced staff daily. • Security Guard Oversight: Daily supervision of security guards. • Litter Maintenance: Perform daily removal of litter and waste from all exterior surfaces, including sidewalks, curbs, and tree grates.
• Clean Alleys: Remove trash, waste, excrement, and other debris on a daily basis. • Clean and Empty Trash Cans: Replace trash can liners five times per day and wipe down trash cans.
• Clean Outdoor Benches, Bollards, and Light Poles: Wipe down outdoor furniture and amenities daily.
• Clean Parklets: Remove litter and waste daily. Light power wash as needed. • Special Events: Litter Clean-Up Maintenance: Provide cleaning services during and after City- approved events.
• Special events: Street Closures: Provide street closure services for City-approved events. • Power Wash Services: Power wash sidewalks and alleys following a specific schedule. • Equipment, Supplies & Facilities: Maintain and supply all necessary equipment, including waste and recycling containers, cleaning supplies, service vehicles, and storage facilities.
In addition to the services required on the Request for Proposal, DTSA Services will conduct the following assessment:
• Daily Downtown Area Needs Assessment: Building on our current practices, DTSA Services will conduct a daily walkthrough inspection of Downtown Santa Ana to identify and report issues such as vandalism, homeless encampments, and abandoned property to the appropriate City of Santa Ana departments. When vandalism is observed, DTSA Services will promptly notify the Santa Ana Police Department and the affected business owners.
AGREEMENT STATEMENT
DTSA Services has read and reviewed the Sample Agreement of this Request for Proposals No. 25-097 for the Downtown Santa Ana Clean & Safe Team. We concur with all provisions contained in Exhibit Ill - Sample Agreement.
SERVICES 03
EXHIBIT 2
FIRM AND TEAM EXPERIENCE
DTSA SERVICES MISSION STATEMENT:
To provide a Clean and Safe environment with efficient, prompt, and professional seNice for the enjoyment of Downtown Santa Ana residents, employees, customers, and visitors.
DTSA Services began providing cleaning services in Orange County in 2009 and was selected to provide Clean & Safe services in Downtown Santa Ana in 2014. DTSA Services is located in Downtown Santa Ana (201 E. 4th Street, Santa Ana, CA 92701) and provides the following services:
• Litter pick-up and maintenance
• Clean and empty all public trash cans as part of routine service • Clean outdoor benches, bollards, and light poles
• Clean parklets and minor repairs
• Power wash services
• Security guard oversight
• Traffic control plans
• Special event street closures and logistical services • Special event litter clean-up during and after events • Consulting services
MEET OUR TEAM
The Ambassadors of Downtown Santa Ana
DTSA Services employees take pride in serving as ambassadors to Downtown Santa Ana visitors. In addition to ensuring the cleanliness and upkeep of the area, our team members provide directions, answer questions, and warmly greet everyone they encounter. DTSA Services currently employs nine dedicated staff members focused exclusively on maintaining Downtown Santa Ana.
DTSA Services team members have the knowledge to contact SMART when needed. The Santa Ana Multi-Disciplinary Response Team (SMART) dispatches outreach workers, case managers, substance abuse professionals, mental health clinicians, nurse practitioners and plain-clothes private safety officers for non-emergency homeless-related issues.
04 EXHIBIT 2
PROJECT MANAGER
JOSE ROMO
General Manager
Jose Romo is dedicated full-time to overseeing the team members of the Downtown Santa Ana Clean & Safe
program.
Jose emigrated to Orange County in 1985 and made
Santa Ana his home. He attended Santa Ana College and
California State University, Fullerton. In 1991, he had an opportunity to work in Downtown Santa Ana and never left the area.
Jose has been part of the fabric of Downtown Santa Ana
for over 30 years. Starting as a store manager for five years, Jose then took on the challenge and responsibility of being a business owner and consultant. Jose owned three retail stores on 4th Street in Downtown Santa Ana until the early 2010s before deciding to focus his time on the cleaning services business he started in 2009. In 2014, Jose's company was selected to provide Clean & Safe Team services to Downtown Santa Ana.
Jose has created relationships with most of the 700 current Downtown Santa Ana business owners and many residents, including the HOA presidents. Jose responds to all calls for service personally and follows up with individuals who requested the service. Jose visits colleagues, neighbors, and members of his community frequently to ensure constant and clear communication regarding the Clean and Safe needs of Downtown Santa Ana. He also attends local community meetings and gives a report of the team's activities.
Jose understands the current Clean & Safe needs of Downtown Santa Ana. Community members know they can call him at any time and trust that issues will be resolved within minutes. Through hard work, responsiveness, and consistent results, Jose has earned the trust of the Downtown Santa Ana community.
Jose is a firm believer in teamwork and builds highly successful teams. As a testament to his leadership, most of the DTSA Services team members are tenured employees. Every day, Jose spends time with his employees, briefing them on any issues and assisting them in their routines. Jose has never had staffing problems, a feat that he attributes to his belief in paying employees above the industry average and treating them with respect and gratitude.
As a member of the International Downtown Association, Jose has engaged with downtown leaders nationwide, sharing his experiences and gaining insights into effective Clean and Safe approaches from other cities.
Jose is excited about the opportunity to continue providing services to Downtown Santa Ana. Jose is also ready and willing to make any necessary changes to the services or team schedules as the needs of Downtown Santa Ana continue to grow and evolve.
SERVICES 05
EXHIBIT 2
PROPOSED WORK PLAN
DTSA Services has read and reviewed the Scope of Services in the Request for Proposals No. 25-097 for the Downtown Santa Ana Clean & Safe Team. We are fully prepared and capable of delivering all requested services.
Anticipated Approach
DTSA Services is ready to begin providing Clean & Safe services on or about March 1, 2026. The following outlines the deliverables and the implementation plan.
Description of Deliverables and Implementation Plan
1. Staffing
DTSA Services will deploy a team of experienced personnel, many of whom are proud local residents. This team, equipped with proper uniforms, equipment, and supplies, will ensure the cleanliness and safety of Downtown Santa Ana. Sufficient staff levels will work daily from 7:00 AM to 9:00 PM and will respond to any calls for service within 5-10 minutes.
The DTSA Services manager will be on-site full-time from 8:00 AM to 5:00 PM, Monday through Saturday, and will respond in person within five minutes to any calls for service. This immediate response ensures prompt issue resolution and provides a visible, reliable presence. The manager will also be accessible after hours in case of emergency or urgent matters.
The DTSA Services manager will:
• Participate in the planning stages of all Downtown Santa Ana events and provide logistical support. • Attend all required meetings at City Hall or other designated locations.
The manager is based in a leased Downtown Santa Ana office and supervises the team daily. He is also present during all downtown events and personally oversees cleanup and street closure operations.
DTSA Services staff will always be ready to distribute flyers promoting the City of Santa Ana's programs, events, and initiatives.
2. Security Guard Oversight
The DTSA manager brings extensive experience in supervising the Downtown Santa Ana security team.
DTSA Services will be responsible for procuring, hiring, compensating, and overseeing a security guard company for the duration of the contract. The security guard schedule will follow the hours and staffing levels outlined in the Scope of Services.
DTSA Services will provide the following security oversight services:
• Develop and adjust security guard schedules as needed. • Assign patrol zones.
• Meet with security guards daily and brief them on the previous day's developments. • Provide instructions for follow-up actions.
• Identify priority areas requiring attention.
• Walk the district daily to monitor performance.
• Review and follow up on daily reports.
• Serve as the ongoing point of contact for merchants requesting security services. • Communicate directly with businesses, residents, event organizers, and other DTSA members on security needs.
• Coordinate with Downtown Santa Ana police officers on any incidents. The team will follow a strict protocol, including immediate reporting to the police and thorough documentation for future reference.
06 EXHIBIT 2
• Share community feedback regarding security guard performance with the City Project Manager. The team will actively seek, consider, and incorporate community input to continuously improve services. • Maintain effective relationships with all security personnel. The team will foster a positive working environment through regular team meetings, open communication channels, and recognition of individual contributions.
• Act as an intermediary between the Downtown Santa Ana community and the contracted security guard company.
• Ensure continuous communication between security guards and DTSA SAPD officers. • Coordinate, secure, and compensate additional or on-call security guards for special events or emergencies, with prior approval by the City.
3. Litter Maintenance
DTSA Services divides Downtown Santa Ana into the following three zones:
• 4th Street and Alleys.
• 1st Street to 3rd Street.
• North of 4th Street to Santa Ana Blvd.
DTSA Services team members provide daily coverage in two shifts. • Shift 1: 7:00 AM to 4:00 PM.
• Shift 2: 4:00 PM to 9:00 PM.
• The holidays observed are: Thanksgiving Day, Christmas Day, and New Year's Day.
Each team member is assigned to a specific area and is responsible for removing trash, boxes, cans, papers, food waste, and excrement from sidewalks, curbs, and tree grates. All litter and waste will be removed from the area and taken to the contractor's waste containers. • Cleaning is conducted daily from 7:00 AM to 9:00 PM.
• The first shift cleans assigned areas three times daily; the second shift cleans assigned areas twice daily.
DTSA Services is committed to environmental responsibility. We will exclusively use environmentally safe and eco-friendly cleaning products during all cleaning activities. This commitment ensures that our services not only maintain cleanliness but also contribute to the preservation of our environment.
4. Clean Alleys
DTSA Services assigns a dedicated litter maintenance team member to clean all alleys within the Downtown Santa Ana district. Each alley will be thoroughly serviced at least three times per day, with additional cleanings conducted as needed based on activity levels or conditions. Cleaning duties include the removal of trash, waste, shopping carts, pallets, leaves, and excrement to ensure that all alleys remain safe, clean, and accessible. DTSA Services is committed to maintaining a high standard of cleanliness and will monitor alley conditions regularly to respond proactively to any sanitation needs. All alleys identified in the Scope of Services will be cleaned daily.
5. Clean and Empty Trash Cans
Litter maintenance team members will deliver comprehensive daily trash can maintenance by emptying City-owned trash cans, sanitizing lids, and removing all garbage, waste, and liners. Each trash can will be cleaned at least five times daily. Fresh liners will be inserted into each container after emptying. All trash containers will be thoroughly cleaned using a germicidal detergent solution and a clean cloth or rag.
Under no circumstances will containers be allowed to overflow. Regardless of volume, any container emitting foul odors or showing signs of pest infestation will be immediately emptied and cleaned.
Collected trash and waste will be transported and disposed of in the contractors' waste containers.
6. Clean Outdoor Benches, Bollards, and Light Poles
Benches, bollards, and light poles will be cleaned daily by the litter maintenance team members during their routes. DTSA team members will remove all waste, food remains, excrement, posters, flyers, and other debris. The immediate area surrounding the object will be cleaned in the same manner. 07 EXHIBIT 2
7. Clean Parklets
A DTSA Services team member will be assigned to clean all parklets indicated in the scope of services starting at 7:00 AM daily. Responsibilities include litter and waste removal, as well as wiping down the parklet structures. Light power washing will be performed on an as-needed basis by the DTSA Services manager.
8. Special Events: Litter Clean-Up/Maintenance
DTSA Services will provide litter clean-up services during and after special events. In coordination with the City of Santa Ana and event producers, we will conduct an assessment of the type, size, and expected attendance of the event to determine staffing needs. Our manager will assign a minimum of two team members per event block. DTSA Services will provide litter clean-up and maintenance for up to five City-approved events annually designated by the project manager. On-call clean-up, subject to City approval, shall be provided following special events that do not provide adequate clean-up.
9. Special Events: Street Closures
DTSA Services will implement all street closures using City-approved Traffic Control Plans. When requested, we will develop and submit new plans for review and approval by the City's Traffic Engineer to ensure full compliance with local and state regulations. Our team has extensive experience both designing traffic control plans and executing safe, large-scale street closures for public events.
The DTSA Services Manager will coordinate directly with event organizers at least three months in advance to provide logistical support and review the proposed layout. Coordination will also include a meeting with the City's Parking Meter Supervisor to confirm required No Parking signage. DTSA Services will provide complete street closure services for up to five City-approved events annually designated by the project manager.
Our responsibilities will include the full setup and safe installation of traffic control infrastructure, including:
• Water-filled K-rails
• Pedestrian steel barricades
• Street closure signs
• Traffic cones
• A-frames
• Regulatory and directional signage
Streets will be fully closed and secured by 6:00 AM on the day of each event. All equipment will be installed with safety and visibility as top priorities to ensure the protection of event attendees, staff, and the general public. Street closure removal will begin after all vendors have exited the area, typically between midnight and 2:00 AM. DTSA Services will promptly remove, inventory, and return all equipment to the designated storage area in an organized and secure manner. Our crew will operate with professionalism and discretion, keeping noise levels minimal, particularly after 10:00 PM. The City of Santa Ana will provide water access at designated locations to support event-related needs.
10. Power Wash Services
DTSA Services will provide power washing in Downtown Santa Ana seven days a week, Monday through Sunday, from 4:00 AM to 10:00 AM, following a designated schedule and route, as well as on an as needed basis. This service will include all sidewalks, alleys, and the 2nd Street Promenade within the defined scope of services area map. All service areas will be power washed at least once monthly, with additional service provided based on operational needs or special requests. Power washing in residential zones will begin at 8:00 AM. The cleaning process will target and remove embedded materials such as chewing gum, oil, grime, dirt, and other surface contaminants. All work will be performed in accordance with current industry standards.
The City will provide access to water at designated locations throughout Downtown Santa Ana. DTSA Services reserves the right to subcontract power washing operations if needed. 08 EXHIBIT 2
11. Equipment, Supplies & Facilities
a. DTSA Services currently maintains the following equipment:
• Two 4-cubic-yard waste containers
• One 4-cubic-yard recycling container
The above containers are presently kept in a clean, safe, and enclosed leased space location at 201 E. 4th Street in Downtown Santa Ana.
b. DTSA Services recom mends that the City of Santa Ana allocate additional funds under the service agreement to support the purchase of essential equipment needed to maintain high-quality service in the Downtown area.
• Replacement of 36 Trash Can Containers - estimated at $58,000.00 Most of the Downtown Santa Ana trash can containers are 30+ years old. The proposed 36 new trash containers will replace the existing old ones. The new trash can containers have a side door for easier access. and the lid is bolted to the container. The new trash cans will eliminate the current need to replace chains. cables, and padlocks that secure the lids, which are regularly vandalized. The investment to update trash cans will improve sanitation, modernize the streetscape, and enhance the area's attractiveness for residents, businesses, and visitors for at least 20 years. See Exhibit C, map of the existing locations of the old trash can containers recommended for replacement.
Replacing Downtown Santa Ana's outdated trash receptacles is a practical and highly visible improvement with long-term community benefit. It will help public cleanliness. beautify our public realm. and reinforce the City's commitment to a safe, clean, and vibrant downtown. • Replacement of 24 Water Wall Barriers (K-rails) - estimated at $10,500.00 We recommend that the City of Santa Ana invest in replacing the aging K-rails currently used to restrict vehicular access and safeguard attendees during community events in Downtown Santa Ana. These barriers are critical to public safety and the smooth operation of city-run and permitted events. Updating the K-rails will improve safety performance and enhance the overall presentation and professionalism of Downtown events.
During the pandemic, the existing K-rails remained outdoors for an extended period, resulting in widespread wear and tear. Several units were vandalized, and some are now unfit for continued use.
Downtown Santa Ana hosts a diverse calendar of public events throughout the year, including Artwalk, cultural celebrations, festivals, and open-air markets. Replacing the damaged K-rails represents a practical infrastructure investment with both functional and aesthetic benefits that support the City's ongoing commitment to a clean, safe, and welcoming public realm. • Replacement of Electric Utility Vehicle - estimated at $30,000.00 The Downtown Santa Ana 2002 GEM electric utility vehicle has experienced multiple mechanical failures over the past year and is currently undergoing repairs at the City Yard. Due to its age and condition, additional maintenance issues are anticipated in the near future.
Replacing the vehicle is a practical and forward-looking investment. A new electric utility vehicle would provide reliable, daily service to the Downtown area and support the continued delivery of Clean & Safe operations for many years to come.
c. DTSA Services waste containers are serviced daily by Republic (City's contracted trash hauler) at our expense. DTSA Services does not use the City's trash dumpster. d. DTSA Services has a truck available daily from 7:00 AM to 9:00 PM for transporting bags full of trash to waste containers.
e. DTSA Services currently leases a conveniently located, clean, enclosed, and secure storage space in Downtown Santa Ana to store cleaning equipment and supplies. Additionally, DTSA Services provides an exclusive rest area with dedicated restrooms for team members. 09 EXHIBIT 2
RECOMMENDED OPTIONAL SERVICES
DTSA Services recommends the following new service for the benefit of the Downtown Santa Ana community.
Dog Waste Bags and Dispensers at $26,400.00 per year
Downtown Santa Ana is home to a growing number of residents, including many dog owners, as well as frequent visitors who bring their pets. DTSA Services recommends that the City of Santa Ana invest in the purchase and installation of dog waste bag dispensers throughout the Downtown area.
While many pet owners act responsibly, the lack of readily available waste disposal supplies has contributed to an increase in pet waste in public areas-particularly on sidewalks, tree grates, and alleys. Installing dog waste bag dispensers in Downtown Santa Ana is a practical investment in public cleanliness, environmental health, and community livability.
DTSA Services will provide up to twelve (12) dog waste bag dispensers to be installed by the City. See Exhibit D, map of Proposed Locations. DTSA Services will supply up to 150 rolls per month, with 200 bags per roll, to ensure dispensers remain stocked.
The DTSA Services team will maintain the dispensers, keeping them clean and replenished. In the event of damage or theft, DTSA Services will provide one replacement per quarter at no cost. Any additional dispenser replacements will be available at a rate of $150 per dispenser. The City will be responsible for providing and installing any necessary signage. See Exhibit E, signage used in the City of Santa Ana parks.
Litter Maintenance for the Santa Ana Skate Spot
We are excited to see a new skate park coming to Downtown Santa Ana-an energetic and inclusive space that will bring the community together and celebrate youth culture. The Santa Ana Skate Spot is currently under construction and expected to open in the coming weeks. DTSA Services will include litter maintenance for the skate park as part of our expanded service offering.
Minor Repairs of the DTSA Parklets
DTSA Services offers to conduct minor repairs of the parklets. Our manager will report to the City Project Manager any significant repairs that are needed.
Additional Notes:
DTSA Services has the full-time staffing capacity to meet all outlined service needs. We can scale staffing levels appropriately to accommodate the evolving demands of Downtown Santa Ana.
DTSA Services proudly supports the right of its employees to unionize.
SERVICES 10
EXHIBIT 2
COST PROPOSAL
Year 1
Year 2
Year 3
$
e ts: Cle n St eet Cl s $
s $
$
$
Total Initial Cost Year 1 $
Contract Years
$
$
$
Base Cost
6,
3,362
30, 1
228,0 2
23 ,52
59,160
Base Cost
Total
1,009,785
1,009,785
1,060,274
5%CPI 10% Annual
Contingency Amount
Not applicable on 1st
$ 100,979 $ 1,110,764 year
$ 50,489 $ 106,027 $ 1,166,301
$ 53,014 $ 111,329 $ 1,224,617
Total $ 3 ,079,844 $ 103,503 $ 318,335 $ 3,501,682
Funds to be used at the sole discretion of the City of Santa Ana.
Revised with added contingency
SERVICES 11
EXHIBIT 2
EXHIBIT A
COST PROPOSAL EXPLANATION
1) LITTER PICK-UP & MAINTENANCE
The proposed cost includes all labor, equipment, materials, and cleaning supplies to perform the required services. 2) CLEAN PARKLETS
The proposed cost includes all labor, equipment,
and supplies for daily parklet cleaning.
3) SPECIAL EVENTS: CLEAN-UP AND STREET CLOSURES
The proposed budget will cover the cost of providing
cleaning services for special events designated by the City of Santa Ana as assigned by the project manager.
The budget will also include full support for street closure operations related to these events. DTSA Services will
implement all closures using water-filled K-rails and in accordance with approved Traffic Control Plans provided to the City.
Streets will be properly secured, and safety measures will be in place to protect attendees, staff, and the general public throughout each event.
SERVICES 12
EXHIBIT 2
EXHIBIT A
COST PROPOSAL EXPLANATION CONTINUED
4) POWER WASH
a. See attached Exhibit B for the power wash schedule.
b. Spot or sectional power washing will be performed as necessary in areas identified during routine litter maintenance routes.
c. All special power wash requests will be completed within 24 hours of receipt.
5) SECURITY GUARDS & OVERSIGHT
The proposed budget includes one security guard
per shift, along with supervisory oversight, as
outlined in the Scope of Services schedule.
6) EQUIPMENT
The Proposed budget will cover the cost to provide all
equipment and supplies needed to perform the services
outlined in the Scope of Services.
SERVICES
13 EXHIBIT 2
EXHIBITB
POWER WASH FREQUENCY SCHEDULE
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SERVICES 14
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EXHIBITC
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EXHIBITE
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SERVICES 17
EXHIBIT 2
CITY OF SANT A ANA
ATTACHMENT A
PROPOSER'S CERTIFICATION, PROPOSAL ITEM PRICING
Certification -1 certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit 1) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal.
PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Qualifications. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions.
DTSA Services 714-612-9227
LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS
201 E. 4th Street Santa Ana, CA 92701
BUSINESS ADDRESS
Jose Romo General Manager
PRINTED NAME OF AUTHORIZED AGENT TITLE
August 1, 2025 [email protected]
SIGNATURE OF AUTHORIZED AGENT
20-8484050
FEDERAL ID NUMBER (IF APPLICABLE)
DATE E-MAIL ADDRESS
CONTRACTOR LICENSE NUMBER
(IF APPLICABLE)
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP
No. 25-097 Downtown Santa Ana Clean & Safe Team 18
EXHIBIT 2
CITY OF SANT A ANA
ATTACHMENT B
REFERENCES
List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required . The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications.
REFERENCE
Customer Name: Downtown I nc. Contact Individual: Ryan Chase Address: 204 E. 4th Street Phone Number: 949-292-1404
Santa Ana, CA 92701 EMAIL: ryanlylechase@g mail.com
Contract Amount: $500 , 000 I year Year: 2014 - 20 22
Description of supplies, equipment, or services provided:
Downtown Santa Ana Clean and Safe Team Services
REFERENCE
Customer Name: __ c_ity_o_f_S_a_n_ta_A_n_a ___ Contact Individual: ___ J_u _lie_C_a_s _tr _o _____ _ Address: 20 Civic Center Plaza Phone Number: ___ 7_14_- _6_7 _3 _-3_6_1 _9 ____ _ -------------- Santa Ana, CA 92701 EMAIL: ___ j_ca_ s_ t_ro_ 5_ @_ s _a _nt_a_-a_ n_ a_._o_rg ___ _ Contract Amount: __ $_2 _,
8_ 2_4_,_6_1 o _____ Year: ____ 2_ 0_ 2_3_- _2 _0 2_6 ________ _ Description of supplies, equipment, or services provided:
Downtown Santa Ana Clean and Safe Team Services
REFERENCE
Customer Name:Santa Ana Business Councilcontact Individual: Claudia Arellanes ------------ Address: ___ 4_0 _0 _E_ . _4_th_S_tr_e_et _____ Phone Number: ___ 7_1_4 _- _7 4_3_- _6_ 3_42 ____ _ Santa Ana, CA 92701 EMAIL: claudiaarellanes55 @hotmail.com ---------------- Contract Amount: $500 , 000 I year Year: ____ 20_1_ 4_- _2 _0 2_ 2 ________ _ Description of supplies, equipment, or services provided: Downtown Santa Ana Clean and Safe Team Services THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP No. 25-097 Downtown Santa Ana Clean & Safe Team
19 EXHIBIT 2
CITY OF SANTA ANA
ATTACHMENT C
PROPOSER'S STATEMENT
Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto.
Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otheiwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned.
Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed.
All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP.
Firm DTSA Services
�
Sign._e_d_a-nd-P-ri-nt_e_d_N_a_m_e_: =�======--'�-::::-=...,...--4---:f:�==================�===D==.S==e.._====R==o=m===o=== Title ___ G_e_n_e _ra_l_M_ a_ n_a_g_e_r _________________________ _ Date August 1, 2025
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP No. 25-097 Downtown Santa Ana Clean & Safe Team
20 EXHIBIT 2
CITY OF SANTA ANA
ATTACHMENT D
NON-COLLUSION AFFIDAVIT
(Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA
In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal.
Note: The above non-collusion affidavit is part of the proposal. Signing this proposal on the signature portion thereof shall also constitute signature of this non-collusion affidavit. Proposers are cautioned that making a false certification may subject the certifier to criminal prosecution.
Signed &27 �---,
State of Cf( , County of _....;D;:;...;...r_,rn.�j-+--< _________________ _ §_µbscribed and sworn to (or affirmed) before me on this I �:r day of �,t , 201,� by :;L� � «.,:w , proved to me on the basis of satisfactory evide'rfceto be the person(s) who appeared before me.
Notary Public Seal
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP No. 25-09 7 Downtown Santa Ana Clean & Safe Team 21 EXHIBIT 2
�
�
CITY OF SANT A ANA
ATTACHMENT E
NON-LOBBYING CERTIFICATION
The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that:
(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure of Lobbying Activities," in conformance with its instructions.
This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.
The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such sub
�
shall certify and disclose accordingly.
Signed: :-s:bs 'C;:::::....,___
Title: General Manager
Firm: DTSA Services
Date: August 1, 2025
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP No. 25-097 Downtown Santa Ana Clean & Safe Team 22
EXHIBIT 2
CITY OF SANT A ANA
ATTACHMENT F
NON-DISCRIMINATION CERTIFICATION
The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows:
1. The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause.
2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment.
4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor.
5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders.
1. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law.
2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract RFP No. 25-097 Downtown Santa Ana Clean & Safe Team 23
EXHIBIT 2
CITY OF SANTA ANA
or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States.
8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter.
Signed: � )
Title: General Manager
Firm: DTSA Services
Date: August 1, 2025
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP No. 25-097 Downtown Santa Ana Clean & Safe Team 24
EXHIBIT 2
CITY OF SANTA ANA
BUDGET WORKSHEET
Litter Pick-Up & Maintenance 416,745.00
Clean Parklets 43,362.00
Special Events: Clean U p & Street Closures 30,941.00
Power Wash Services 228,052.00
Security Guards & Oversight 231,525.00
Equipment & Supplies 59,160.00
Contract Years
Year1
Year2
Year3
Year 4 (pending
a roval
Yea r 5 (pending
approval)
Total
Total Initial Cost Year 1 $1,009,785.00 -
1,009,785.00
1,009,785.00
1, 060 ,274.25 53,013.71
1, 113 ,287.96 55,664.40
1, 168 , 952.36 58,447.62
5,362,084.57 217,614.98
Signature of Authorized Agent:--=========='..-b,)'--�::::::::....---- Date: Aujv · + t l, '2-02.�
RFP No. 25-097 Downtown Santa Ana Clean & Safe Team
1,009,785.00
1,060,274.25
1,113,287.96
1,168,952.36
25 EXHIBIT 2
7-31-2025
Savannah Spicer
City of Santa Ana
�ff�f!{t�?
---- SINCE 1985 ----
Community Development Agency
20 Civic Center Plaza
Santa Ana CA 92701
To Whom It May Concern,
I am writing to provide my full recommendation for Downtown Santa Ana Services as they seek renewal of their contract with the City of Santa Ana. T have worked with Jose Romo the owner of DTSA Services, on different projects for the last 30 plus years. Over the course of our working relationship, I have found Mr. Romo and his team to be highly professional dependable, and committed to delivering quality service.
DTSA Services has consistently met or exceeded our expectations in maintaining downtown Santa Ana safe and clean. Their res ponsiveness to requests, attention to detail, and adherence to safety standards have played a vital role in keeping our properties clean, functional, and welcoming to the public.
Their staff is courteous well-trained , and always ready to go the extra mile. I have confidence in their ability to continue serving our city with the same high level of dedication and excellence.
For these reasons I strongly suppo1t the renewal of their contract.
Please feel free to contact me at [email protected] should you require any additional information.
Regards,
fVvuMUcl,-�
Teresa Said ivar
CEO/Gema logist
223 West 4th Street • Santa Ana, CA 92701 • P (714) 834-9277 www.teresasjewelers.com
26 EXHIBIT 2
THE FRIDA CINEMA
LOGAN CROW
Executive Director
323-428-7411
[email protected]
305 E. 4th Street #100
Santa Ana, CA 92701
Savannah Spicer
Economic Development Specialist I City of Santa Ana - Community Development Agency 20 Civic Center Plaza
Santa Ana, CA 92701
RE: Endorsement of DTSA Services for the Downtown Santa Ana Clean & Safe Team Dear Ms. Spicer, and/or To Whom It May Concern:
I am writing to offer my strongest possible endorsement of Jose Romo and DTSA Services, and their proposal to continue leading the City of Santa Ana's Downtown Clean & Safe Initiative.
Jose and his team have been indispensable partners to The Frida Cinema, the non-profit arts organization and movie theater for which I serve as Executive Director, and to our greater Downtown community. For over a decade, they've shown up with consistency, care, and a boots-on-the-ground understanding of the unique needs of our urban core. I am sure I speak for so many in our community when I say that DTSA Services isn't just a vendor - they're neighbors, collaborators, and some of the most visible and valuable ambassadors of Downtown Santa Ana.
In a cultural district like ours, where residents, business owners, artists, and visitors converge, the tone of a place is set by its streets. Jose and his team understand this. From first-time visitors feeling welcome and safe, to longtime locals feeling proud to live in, work in, and welcome guests to their community, DTSA Services' work directly impacts how people experience Downtown Santa Ana. The importance of clean, safe, and welcoming public spaces cannot be overstated, and DTSA Services has long established itself as an institution that delivers those results day in and day out. Further, beyond their track record of excellent service, what sets DTSA Services apart is their human approach. Jose is deeply known and respected in this community, and that shows in the way his team operates - responsive, professional, and with a sincere investment in seeing our Downtown thrive.
I respectfully urge the City of Santa Ana to continue working with DTSA Services. They've earned our trust, and they continue to earn it through action, presence, and performance. Downtown Santa Ana deserves a team that knows this district and community as more than just a contract, and DTSA Services is that team.
Thank you for your consideration.
oga row
Executive Director & Founder
The Frida Cinema
THEFRIDACINEMA.ORG
ENRICHING, CONNECTING, AND EDUCATING COMMUNITIES THROUGH THE ART OF CINEMA 27 EXHIBIT 2
EXHIBIT 2
July 28, 2025
Savannah Spicer, Economic Development Specialist 1
City of Santa Ana-Community Development Agency
City of Santa Ana, CA 92701
Dear Ms. Spicer,
My name is Kim Tapfer, and I am the property manager and part owner of the First National Bank Building on 4th and Main (the building with Shoe Palace as its ground floor tenant). I have had the pleasure of interacting with Mr. Romo over many years in his capacity as the head of DTSA Services (the Clean and Safe team for Downtown Santa Ana). Mr. Romo and his team from DTSA Services are always professional, extremely responsive and very competent.
Mr. Romo and DTSA Services are an indispensable asset to the downtown community, a most incredible ambassador of our great city. Over these last several years Mr. Romo and DTSA Services have personally helped me deal with a myriad of issues that arise from time to time in the downtown: from safety concerns, to cleanliness issues, to city events, to general information or any support I might need. Mr.
Romo and the team from DTSA Services are always available, polite and incredibly helpful.
Mr. Romo is excellent at running DTSA Services (the Clean and Safe team) and has proven to be faithful to this position over many years. Regardless of how challenging the situation, Mr. Romo and his team at DTSA Services have always conducted themselves with the utmost of professionalism. Mr. Ramo's knowledge and understanding of the Downtown is invaluable, his dedication to our Downtown community unparalleled and his calming presence could never be replaced.
I urge the City of Santa Ana to select Jose Romo and DTSA Services for Downtown's Clean and Safe team.
Sincerely,
Kim Tapfer
President
Miller-Burg-duPont Inc.
106 W. 4th St., Suite 211
Santa Ana, CA 92701
29 EXHIBIT 2
August 4, 2025
S & A Management
129 W. Wilson St. Ste 100
Costa Mesa, CA 92627
Savannah Spicer, Economic Development Specialist I
City of Santa Ana - Community Development Agency
20 Civic Center Plaza
City of Santa Ana, CA 92701
RE: Clean & Safe - DTSA Services
Savannah-
The pwpose of this letter to vouch for the character and competency of Jose Romo (DTSA Services), both as a person and an operator. I have known and worked with Jose for over 30 years, and he is a man of high integrity and conviction. And beyond his outstanding work ethic, he loves and is passionate about Downtown Santa Ana. Jose works 6 days per week and is accessible 24/7, many of the merchants even have his direct cell phone number. Jose and his DTSA Services team have done a great job and gone above and beyond operating the clean and safe program over the years and would like to see their efforts continue moving forward. I could not think of a better fit or a more knowledgeable person to oversee these efforts than Jose.
Any questions please don't hesitate to reach out.
Thank you
L c::;::2_,::;.__.--____
Ryan Chase
Longtime Downtown Santa Ana Property Owner
30 EXHIBIT 2
• •·
he modern local
Savannah,
227 N Broadway
Santa Ana, CA 92701
714.352.2225 (m) * 714.352.2242 (f)
My name is Jeffrey Jensen (JJ) with Chapter One in beautiful Downtown Santa Ana. I am writing this letter in support of Jose Romo and his awesome team with Downtown's Clean & Safe program. Jose and his team know the downtown well and go out of their way to make the downtown as clean and safe as they can. The team is accessible and will clean something up asap if needed. They know the hot spots of where debris is going to be the next day from certain nights or events and where the riff raff hangs out and keeps them moving.
I am in full support of having Jose and his clean & safe teams contract renewed. If anything, we need to figure out having security 24 hours in the downtown and not just till 10pm.
If you have any questions, please feel free to contact me.
Jeffrey Jensen
(714 )814-3845
31 EXHIBIT 2
Eric Hansen
Rhodes Jewelry and Loan Inc.
106 E 4th St
Santa Ana, CA 92701
(714) 558 -0111
August 6, 2025
To the City of Santa Ana Community Development Agency,
I am writing to express my strong support for the continued services provided by DTSA Services in Downtown Santa Ana
As the owner of Rhodes Jewelry and Loan on 4th Street, J have seen firsthand the positive impact that the DTSA Services learn has on our community. Their commitment to cleanliness, maintenance, and public beautification has significantly improved the quality oflife and business environment in the downtown area.
Their crew works hard day in and day out-cleaning sidewalks, removing graffiti, emptying trash bins, and maintaining the overaU appearance of our shared public spaces.
These efforts help make Downtov-m Santa Ana safer, more welcoming, and more enjoyable for visitors, residents, and locaJ business owners alike.
I sincerely appreciate the City's ongoing support for these services, and I encourage the Community Development Agency to continue investing in and e>..l)anding the DTSA Services program. Their work is not only essential, it's transformative for our city.
Thank you for your time and continued commitment to our community.
Sinc
�
l
j
1 �(}.wcl�w, Inc
32 EXHIBIT 2
August 1, 2025
Savannah Spicer
City of Santa Ana
Community Development Agency
20 Civic Center Plaza
Santa Ana, CA 92701
Dear Ms. Spicer,
A State Farm™
Eddie Quillares Agency
415 N Broadway, Santa Ana, CA, 92701
(714) 617-7150 I [email protected]
I am writing to offer my enthusiastic support for Jose Romo and DTSA Services to continue providing Clean and Safe Team Services in Downtown Santa Ana. I have had the pleasure of working alongside Jose Romo and have witnessed firsthand the measurable impact his work has had on our community.
Jose Romo and DTSA Services have consistently delivered high-quality services to the Downtown community. These efforts have significantly improved the cleanliness, safety, and overall experience in our shared public spaces.
Jose Romo and DTSA Services bring a thoughtful, proactive, and professional approach to maintenance and safety in our downtown community. The DTSA Services team is dependable, responsive to community concerns, and committed to continuous improvement. Their service not only enhances public perception but also helps make our neighborhoods more active and enjoyable places to work and live. Additionally, Mr. Romo has assisted me in having successful events in Downtown Santa Ana, such as the DTSA Tamai Festival. This event would not be possible without him and his team.
I am confident that awarding this contract to Jose Romo and his team will result in the highest standard of service and a lasting positive impact on the community. Please do not hesitate to contact me should you require any further information or a more detailed reference.
Sincerely,
33 EXHIBIT 2
August8, 2025
Savannah Spicer
City of Santa Ana Community Development Agency
20 Civic Center Plaza
Santa Ana, CA 92701
Good Morning,
My name is Sheila Anderzunas and I have been working in Downtown Santa Ana in several capacities. I was the Project Manager for 4th Street Market from construction being open for almost 4 years. I have owned my own small business that ran out of 4 th Street Market for another 4 years, and I am currently working at Alta Baja Market.
I have come to call DTSA my home away from home. I have known Jose Romo and the DTSA Services team for over 1 0 years. The work they do is so beneficial to the downtown area. Because they care. The team takes pride in their work and in their city.
Additionally, they go above and beyond the scope of just "emptying trash cans". Mr.
Rome's team steps in when there are problems with loiterers, transient people causing disturbances and other instances where the local businesses, shoppers and city visitors are in harm's way or otherwise negatively affected.
The team actively communicates with the local businesses concerning events, street closures, and other items that affect our businesses. They ensure that these events, etc run smoothly, safely and aid in being beneficial to our businesses.
Additionally, we have come to know Mr. Roma's team personally. We watch their children grow up, graduate and lead productive lives.
Keeping Mr. Roma's team to continue to provide Clean and Safe services would be not only be beneficial to the downtown area, but it would also keep the faith of our neighbors that the c ity really needs.
Thank you fo r your time and consi deration,
Sheila Anderzunas
34 EXHIBIT 2
August 5, 2025
Savannah Spicer, Economic Development Specialist f
City of Santa Ana
Good afternoon Savannah,
My name is Delilah Snell, ownerofAlta Baja Market and a long -time advocate and business owner in Downtown Santa Ana. I am also a resident of this wonderful city.
I am writing to you because I think it is of extreme importance to keep Jose Roma's Clean and Safe team, and many of us feel they are an essential part of downtown.
As a business owner and a person who cares for this city personally and professionally, I have seen Jose's team work to care for the downtown not as a "job" but as a place that needs attention that few can manage. This i.s simply special and so important to this diverse and complicated area. Over the years, Mr. Romo and his team have kept the ares looking its best and have done such a good job that the idea that their future is under discussion is preposterous.
I have known Mr. Ramo's work in downtown for over 20 years. His team's work exemplifies what makes the area great - especially now, Just some of the ways over the years that Jose and his team have p roven to be. a valuable asset:
- Immediate cleaning of trash or deafing with loiterers - Letting other business owners know of the disturbances that affect Downtown Santa Ana and beyond.
- Serving .as de facto security whenever there are p roblems, - Serving as the eyes, ears, and brains to anticipate problems before they happen.
As someone who is here every day, this team shows CARE. This cannot be teplicated easily, and it would be a detriment to the downtown to replace this team. Keeping Mr.
Ramo's team win keep the good faith of your downtown, which is so desperately needed these days.
Thank you foryottr time, and I'd be happy to discuss this more in person.
Sfncere.
�
ty
!..
, �t::l::JR.,--
Delilah Snell
Alta Baja Market
201 E. 4th Street 1 Suite 201
[email protected]
35 EXHIBIT 2
SERVICES
PROUDLY PROVIDING
CLEAN AND SAFE SERVICES IN DOWNTOWN SANTAANA
EXHIBIT 2