Information Technology
www.santa-ana.org/IT
Item # 15
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 3, 2026
TOPIC: Software Maintenance and Support for Human Resource and Payroll System
AGENDA TITLE
Amendment to Agreement with Governmentjobs.com Inc. dba NEOGOV for Software Maintenance and Support (Non-General Fund)
RECOMMENDED ACTION
Authorize the City Manager to execute Amendment No. 11 to Contract No. 980603 to increase the total not to exceed of the agreement with Governmentjobs.com Inc. dba NEOGOV for software maintenance and support services by $101,329 and extend the term for a one-year period beginning April 1, 2026 through March 31, 2027 (Agreement No. A-2026-XXX).
GOVERNMENT CODE §84308 APPLIES: Yes
DISCUSSION
The City currently processes payroll and performs Human Resources management functions using the Personality Payroll and Human Resources software system which was originally purchased from High Line Corporation in 1998 (Agreement No 980603).
High Line Corporation was recently acquired by Governmentjobs.com Inc. dba NEOGOV. The system is used to maintain personnel information, record time and attendance, process payroll, administer benefits, administer training and development, control positions, and forecast personnel costs. The system's employee and manager self-service portal is used by approximately 1,500 City employees to access their pay stubs, benefits, leave accrual balances, salary information, training, and other employee information.
The annual agreement provides for software maintenance and support, including mandatory payroll tax table and form updates. An agreement renewal is required in order to receive regular software updates that allow the City to continue to process payroll that complies with Federal and State tax and labor laws. Maintaining legal requirements for payroll processing is extremely critical for continued operations. This amendment benefits the City by maintaining the ownership of the perpetual licenses
Software Maintenance and Support for Human Resource and Payroll System March 3, 2026
5 5
9 5
purchased through the original agreement and obtaining product support without having to transition to a subscription model. The amount of the maintenance and support renewal is $81,329, which represents a 0.82% increase from last year.
The agreement also includes an optional not-to-exceed amount of $20,000 to engage with NEOGOV for emergency professional services, if needed. Professional services are sometimes required for advanced troubleshooting or with assistance in complicated configuration changes required for payroll changes to ensure that employee payroll is calculated accurately and on time.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funding is available in the current FY 2025-26 budget. Future fiscal year funding will be included in the proposed budgets for City Council consideration. Estimated amounts expended per fiscal year are shown in the table below.
Fiscal
Year
Accounting Unit
- Account No.
Fund
Description
Accounting Unit –
Account No.
Description
Amount
2025-26 10920141-62306 Information
Technology
Enterprise Systems–
Software Maintenance
& Support
$81,329
2025-26 10920141-62300 Information
Technology
Enterprise Systems–
Contract Services
$2,000
2026-27 10920141-62300 Information
Technology
Enterprise Systems–
Contract Services
$18,000
Total
$101,329
EXHIBIT(S)
1. NEOGOV Amendment
Submitted By: Jack Ciulla, Chief Technology Innovations Officer Approved By: Alvaro Nuñez, City Manager