Information Technology
www.santa-ana.org/IT
Item # 13
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 3, 2026
TOPIC: SolarWinds Maintenance and Support Renewal
AGENDA TITLE
Purchase Order Contract to CDW Government LLC for SolarWinds Maintenance and Support Renewal (Specification No. 26-009) (Non-General Fund)
RECOMMENDED ACTION
Award Purchase Order Contract to CDW Government LLC, for SolarWinds Maintenance and Support Renewal for a three-year term, beginning December 18, 2025 and expiring December 17, 2028, in a total amount not to exceed $101,570.
GOVERNMENT CODE §84308 APPLIES: No
DISCUSSION
The Information Technology (IT) Department is responsible for the management, support, and operational integrity of the City’s two primary data centers located at City Hall and the Santa Ana Police Department (SAPD). Together, these facilities house the City’s most critical technology infrastructure and represent the largest concentration of network, server, and computer systems that enable essential municipal services and daily operations.
SolarWinds is an IT infrastructure monitoring and management platform that provides centralized visibility into an organization’s networks, servers, applications, databases, and cloud services. It continuously monitors system performance, availability, and health, alerting IT staff to issues before they impact business operations. The platform aggregates performance metrics, logs, and alerts into a single dashboard, allowing teams to quickly identify bottlenecks, outages, and security or configuration problems.
The City has been using the Solar Winds platform for more than 20 years and purchases the subscription through a value-added reseller that provides maintenance and support. CDW-G, a value-added reseller, has been providing the software to the City since 2023.
SolarWinds Maintenance and Support Renewal
March 3, 2026
5 5
9 3
Santa Ana Municipal Code, Section 2-807(d), authorizes the City to purchase against contracts from any public agency utilizing a competitive bid process. The Sourcewell Agreement No. 121923-CDW with CDW Government LLC (Exhibit 1), for technology products and services was awarded as a result of open, competitive bidding and meets the City’s requirement.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funding is available in current FY 2025-26 budget. Funding for subsequent fiscal years will be included in proposed budgets for City Council consideration.
Fiscal Year Accounting Unit
- Account No.
Fund
Description
Accounting Unit –
Account No. Description
Amount
2025-26 10920140-66511 Information
Technology
Network &
Telecommunications –
Computer Software
Subscriptions
$30,664
2026-27 10920140-66511 Information
Technology
Network &
Telecommunications –
Computer Software
Subscriptions
$33,910
2027-28 10920140-66511 Information
Technology
Network &
Telecommunications –
Computer Software
Subscriptions
$36,996
Total $101,570
EXHIBIT(S)
1. Sourcewell/CDW Agreement
Submitted By: Jack Ciulla, Chief Technology Innovations Officer Approved By: Alvaro Nuñez, City Manager