AGREEMENT WITH AM-TEC TOTAL SECURITY, INC. FOR VIDEO
SURVEILLANCE SERVICES AT THE SANTA ANA ZOO
THIS AGREEMENT is made and entered into on this 17TH day of March, 2026 by and etween Am-Tec Total Security, Inc., a California corporation ("Contractor"), and the City of 'anta Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City").
RECITALS
A. On June 9, 2025, the City issued Request for Proposal No. 25-082 ("RFP") seeking to tain a Contractor having expertise and experience in designing, providing, installin laintaining, and monitoring security camera system:
B. Contractor submitted a responsive proposal and represents that it is able and willing to provide such services to the City per the scope of work detailed in the RFP, and attached hereto as Exhibit A to the Agreement.
C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Contractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Scope of Services - Exhibit A, attached hereto and incorporated by reference.
2. COMPENSATION
a. City agrees to pay, and Contractor agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit B attached hereto and incorporated herein. The total amount to be expended during the initial term of this Agreement shall not exceed $231,138. Any remaining balance of the above referenced "not-to-exceed" amount may be subject for use during any optional extension term, per Section 3 below.
Contractor understands that any increase to the compensation amount listed here is subject to approval by the City Council of the City of Santa Ana b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Contractor agree that all payments due and owing under this Agreement shall be made through Automated Clearing House (ACH) transfers. Contractor agrees to execute the
City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Contractor's accounts) with financial institutions.
Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City.
TERM
This Agreement shall commence on March 17, 2026 and continue through March 31, 2029 with the option for the City to grant up to two (2) one (1) year extension(s), exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 17, below.
PREVAILING WAGES
Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws.
5. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an independent Contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes.
OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement ("Documents & Data'"). Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk.
INSURANCE
Insurance requirements are attached hereto as Exhibit C.
INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
9. INTELLECTUAL PROPERTY INDEMNIFICATION
Contractor shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Contractor to the City pursuant to this Agreement.
10. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, , documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement.
11. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City.
12. CONFLICT OF INTEREST CLAUSE
a. Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement.
b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City's Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Contractor or have any other direct or indirect financial benefit or interest in this Agreement. c. The section also prohibits the awarding of any agreement, contract, grant, or any amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any CalPERS retiree as authorized by City Council resolution
d. The Contractor must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement.
The Contractor warrants that it is not now aware of any facts which conflict with the
prohibitions defined above. If the Contractor hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement.
e. Contractor covenants that none of its directors, officers, employees, or agents shall participate in selecting or administrating any subcontract supported (in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b) and (c) above.
13. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by irst class or certified mail, postage prepaid, or sent by fax or other telegraphic communication ir the manner provided in this Section, to the following persons:
To City: City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714-647-6956
Executive Director
Parks, Recreation, and Community services Agency
City of Santa Ana
20 Civic Center Plaza (M-23)
P.O. Box 1988
Santa Ana, ÇA 92704
To Contractor: Am-Tec Total Security Inc.
4075 Schaefer Ave.
Chino, CA 91710
Attn: Ruth Torok, CEO
A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
14. NON-DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Àgreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations.
15. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein.
16. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City.
17. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor Compensation for all servollo performed by Contractor prior to receipt of such notice of a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work products) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate.
Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement.
18. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
19. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement.
20. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
21. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement.
[signature page to follow]
SIGNATURE PAGE TO AGREEMENT WITH AM-TEC TOTAL SECURITY, INC. FOR
VIDEO SURVEILLANCE SERVICES AT THE SANTA ANA ZOO
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written.
ATTEST: CITY OF SANTA ANA
Jennifer L. Hall Alvaro Nuñez
City Clerk City Manager
APPROVED AS TO FORM:
SONIA R. CARVALHO AM-TEC TOTAL SECURITY
City Attorney INC.
Ruth Torok
By: Ruth Torok (Feb 21, 2026 06:21:35 PST)
Jonathan T. Martine: By: Ruth Torok
Assistant City Attorney Title: President
RECOMMENDED FOR APPROVAL:
Hawk Scott
Executive Director
Parks, Recreation, and Community Services Agency
EXHIBIT A
SCOPE OF SERVICES
CITY OF SANTA ANA
EXHIBIT I
SCOPE OF SERVICES
Contractor shall perform services as set forth below.
The City is seeking a qualified firm that has expertise and experience in designing, providing, installing, maintaining, and monitoring security camera systems. The City is particularly interested in a firm that has experience in assisting municipalities or similar large commercial customers with any technical issues that may arise. Contractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment. and incidental customary work required to fully and adequately complete the installation, monitoring, and maintenance of security cameras at the Zoo and ECO Center. There are two installation/new equipment parts to this project:
1) Enhancement of access control at the Santa Ana Zoo, and 2) Installation of a new camera system at the Santiago Park ECO Center.
In addition to supplying and installing system enhancements at the Zoo, and supplying/installing the new system at ECO Center, the firm must provide both facilities with a multi-year monitoring and maintenance contract. The zoo's existing video surveillance system is capable of capturing and recording images day and night. Said images provide the details needed for the successful prosecution of security investigations. In addition to post-event investigations and forensics, the video surveillance system is used for live remote monitoring and audio communication; live monitoring takes place mostly after-hours. The new system installed at ECO Center, and additional components installed at zoo, must meet these standards.
CONSTRUCTION METHODS
During installation, work must be performed by Contractor between the hours of 7:00am-5:00pm, Monday - Friday.
Contractor is responsible for running power from existing sources to camera or speaker locations as needed.
Contractor is responsible for ensuring guest safety during installation. Zoo and ECO Center staff and visitors can be directed away from the immediate work area with caution tape or temporary barricades. Contractor is responsible for meeting industry best practices to ensure installation is safe.
ZOO
A. Provide and install 2N IP Force intercom (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) at perimeter gate https://www.2n.com/en-US/products/intercoms/2n-ip-force/ B. Provide and install 2N Indoor View (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) for connectivity to the perimeter gate https://www.2n.com/en- US/products/indoor-stations/2n-indoor-view/
C. Provide necessary equipment to install and link these devices for proper functioning D. Install one Dell UltraSharp 43 4K USB-CHub Monitor - U4323QE (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) in the zoo office and set the display up to show a constant CCTV feed of the cameras being monitored at the zoo E. Include 10% contingency for replacement of equipment as it ages over the course of the contract.
F. Maintain equipment as follows:
1. Service Provider will test - at least once per day - all equipment (cameras, speakers and related gear) needed for providing the remote live video monitoring service; a remote test will satisfy this requirement.
When a failure or performance degradation is detected, Service Provider will inform the Santa Ana Zoo within two hours of discovering the problem; a service visit will take place within 24 hours of detecting a problem and said problem will be repaired within 72 hours of its detection. This type of repair time will require that Service Provider keep an inventory of replacement cameras and parts.
Training for City staff on the use of the video surveillance system is considered an integral part of the maintenance services. When video surveillance system is first installed, Service Provider will conduct training for City staff (not to exceed 1 hour). After this first training session related to initial system City of Santa Ana RFP No. 25-082 Page 20 of 40
CITY OF SANTA ANA
commissioning, service provider may be asked to provide training for new hires from time to time. Those training sessions generally will be limited to one per quarter and will not exceed four training sessions If the video management system requires installing and enabling client software in the PCs of City Staff, those software installations will be considered a part of the maintenance services. When first installed client software may be installed in as many as 10 PCs. Thereafter, service provider may be asked to install and enable client software as new personnel is hired or new PCs are purchased. These software installations will be considered a part of the maintenance services if these installs do not exceed 10 per calendar year.
G. Provide video monitoring services as follows:
The remote live video monitoring service will be activated or armed every day (365 days a year) at 6pm and will be disarmed or deactivated at 4am the following day. During the hours the system is active or armed, it is expected that any human intrusion in the vicinity of the camera locations will be detected by the system and that system in turn will create an alert at the monitoring center. Upon generation of this alert it is also expected that a 'pre-recorded' or live' message will be played over the loudspeaker informing the intruder that they have been detected, and urging the intruder to leave the premises.
2. Once an intruder has been detected and an audio message (talk down) has been delivered, the monitoring center will follow a pre-established protocol that may include calling on-site security, City staff, or City police, or any combination of the aforementioned There are many technologies and methods for remote live video monitoring. These may include on-site analytics appliances, on-board camera analytics, camera motion detection, sensors tied to camera inputs, or simply trained personnel watching live video streams, or combinations of some, or all, of these technologies.
Provide methods, technologies and solutions you will use to perform remote live video monitoring
5. Provide additional technology, product, or process that would be needed in order to support addressing staff on-site during camera monitoring hours.
6. Furnish daily incident reports which will include: description of incidents, video and audio clips, steps taken during the incidents, and final resolution.
7. Guarantee the following service levels:
a. Monitoring center responding officer will actively engage with intruder (response) within 30 seconds. During a 24-hour period, this maximum 'response time' (of 30 seconds) will be met at least 92.5% of the time.
b. Monitoring center officer will perform a voice down (LIVE or CANNED) within 30 seconds of detection
ECO CENTER
A. City will provide an internet circuit for the security system. Contractor to provide all equipment and supplies required to establish/maintain secure connection.
B. Install the following equipment (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) at the ECO Center:
a. Qty. 3 - AXIS M4308-PLE (camera)
b. Qty. 1 - AXIS P3265-LVE 9 mm (camera)
C. Qty. 3 - AXIS P3265-LVE-3 (camera)
d. Qty. 2 - AXIS P3737-PLE (camera)
Qty. 1 - AXIS P4707-PLVE (camera)
f. Qty. 1-AXIS S2224 (recording)
g. Qty. 1 - AXIS T91A64 Corner Bracket (accessories)
h. Qty. 3-AXIS -AXIS Pole Pole Mount mm (accessories)
i. Qty. 1 - AXIS T91H61 Wall Mount (accessories)
j. Qty. 2 - AXIS T94N01D Pendant Kit (accessories)
k. Qty. 1 - AXIS T94R01B Corner Bracket (accessories)
I. Qty. 1 - AXIS TP1001-E Wall-and-Pole Mount (accessories) City of Santa Ana RFP No. 25-082 Page 21 of 40
CITY OF SANTA ANA
m. Qty. 1 - AXIS TP4601-E Conduit Back Box (accessories) C. Provide necessary equipment as required to install and link these devices for proper functioning D. Include 10% contingency for replacement of equipment as it ages over the course of the contract.
E. Maintain equipment as follows
1. Service Provider will test - at least once per day - all equipment (cameras, speakers and related gear) needed for providing the remote live video monitoring service; a remote test will satisfy this requirement.
When a failure or performance degradation is detected, Service Provider will inform the Santa Ana Zoo within two hours of discovering the problem; a service visit will take place within 24 hours of detecting a problem and said problem will be repaired within 72 hours of its detection. This type of repair time will require that Service Provider keep an inventory of replacement cameras and parts.
2. Training for City staff on the use of the video surveillance system is considered an integral part of the maintenance services. When video surveillance system is first installed, Service Provider will conduct training for City staff (not to exceed 1 hour). After this first training session related to initial system commissioning, service provider may be asked to provide training for new hires from time to time. Those training sessions generally will be limited to one per quarter and will not exceed four training sessions per year.
3. If the video management system requires installing and enabling client software in the PCs of City Staff, those software installations will be considered a part of the maintenance services. When first installed, client software may be installed in as many as 10 PCs. Thereafter, service provider may be asked to install and enable client software as new personnel is hired or new PCs are purchased. These software installations will be considered a part of the maintenance services if these installs do not exceed 10 per calendar year.
F. Provide video monitoring services as follows:
1. The remote live video monitoring service will be activated or armed every day (365 days a year) at 6pm and will be disarmed or deactivated at 4am the following day. During the hours the system is active or armed, it is expected that any human intrusion in the vicinity of the camera locations will be detected by the system and that system in turn will create an alert at the monitoring center. Upon generation of this alert it is also expected that a 'pre-recorded' or 'live' message will be played over the loudspeaker informing the intruder that they have been detected, and urging the intruder to leave the premises.
2. Once an intruder has been detected and an audio message (talk down) has been delivered, the monitoring center will follow a pre-established protocol that may include calling on-site security, City staff, or City police, or any combination of the aforementioned
3. There are many technologies and methods for remote live video monitoring. These may include on-site analytics appliance, on-board camera analytics, camera motion detection, sensors tied to camera inputs, or simply trained personnel watching live video streams or combinations of some, or all, of these technologies.
4. Provide methods, technologies and solutions you will use to perform remote live video monitoring services.
5. Provide additional technology, product, or process that would be needed in order to support addressing staff on-site during camera monitoring hours.
6. Furnish daily incident reports which will include: description of incidents, video and audio clips, steps taken during the incidents, and final resolution.
7. Guarantee the following service levels:
Monitoring center responding officer will actively engage with intruder (response) within 30 seconds. During a 24-hour period, this maximum 'response time' (of 30 seconds) will be met at least 92.5% of the time.
Monitoring center officer will perform a voice down (LIVE or CANNED) within 30 seconds of detection
City of Santa Ana RFP No. 25-082 Page 22 of 40
CITY OF SANTA ANA
02750E1
02750D1.
02220.01, ° 0
ТУР
000000
0000000
- 02750.01
10 0282081
(E) DRINKING
FOUNTAN
VEFINAL POOL AREA-
(E) PAVED
MALK/BIKE PAT
RS 9242
(8)31-6 (E) DIRT PATH
MEMORY LANE 02820.810
(E) METAL
NOT PAR POST
POST-CO
SIOEM WATER MICE
SE BROK
MONITORING CENTER
An ACO license is required for this RFP and UL827-certified monitoring facilities are required for this RFP. The security of the Zoo is of paramount importance to the City of Santa Ana. The proposed video surveillance system and related services will assist with post-event security investigations, forensics, while also providing live remote monitoring, and audio communication services after hours. Live monitoring may lead to police dispatch by the central station providing monitoring services. Police dispatch by a central station based on electronic signals and alerts is the classic definition of an alarm or intrusion detection system; consequently, The City has decided to impose alarm system requirements on this project and that includes an ACO license for the Proposer and UL827 certification for the central station to be used by the Proposer. Independent of the logic used to arrive at these requirements (ACO license or UL827 certification), it is important to note that the City, at its discretion, can impose requirements if it deems that such requirements will result in improved security and efficacy for this project. ACO licensing and UL827 certification attest to a number of desirable factors:
A. Alarm company personnel must undergo a criminal history background check by CA Department of Justice.
B. Alarm company owners/manager must pass licensing examination.
C. Central Stations that are UL listed have demonstrated to Underwriter's Laboratories that they meet or exceed required safety and reliability standards. This certification attests to the fact that the central station is a trusted and reliable source for alarm monitoring.
City of Santa Ana RFP No. 25-082 Page 23 of 40
EXHIBIT B
COMPENSATION
CITY OF SANTA ANA
ATTACHMENT A
PROPOSER'S CERTIFICATION, PROPOSAL PRICING
Item No. Material or Service Type Location Description Cost All materials and
equipment necessary to
1 All material/equipment Santa Ana Zoo enhance and maintain |$7477.66 zoo's current security
camera system
2 Sales tax Santa Ana Zoo Tax on materials $686.48
Installation service for
3 Installation Santa Ana Zoo all new system $13,680.00
equipment
Lump sum of Items 1-
4 Subtotal Santa Ana Zoo $21,844.14
10% contingency for
replacement of equipment Santa Ana Zoo $816.41
5 as it ages over the course
of the contract
Monthly fee for live-and- $56.13 first camera
alarm-activated video $19 ea additional camera
6 Live monitoring Santa Ana Zoo monitoring Monday = $702.13 for 34 cameras through Sunday,
6:00pm - 4:00am
Quarterly standard Quarterly service for all $1,750.00
7 Santa Ana Zoo
preventive maintenance zoo camera equipment
8 Hourly service call rates Santa Ana Zoo $150 standard, $172.50 wknd/nights; $205 holiday 9 Data retrieval rates Santa Ana Zoo 50 (provided at no cost) All materials and
$24,962.00
equipment necessary to
10 All material/equipment EcoCenter install new security camera system at
EcoCenter
11 Sales tax EcoCenter Tax on materials $2287.97
Installation service for $22,440.00
12 Installation EcoCenter all new system
equipment
Subtotal Lump sum of Items $49,689.97
13 EcoCenter 10-12
10% contingency for $2,725.00
14 replacement of equipment EcoCenter
as it ages over the course
of the contract
Monthly fee for live-and- $56.13 first camera
alarm-activated video $19 ea additional camera
15 Live monitoring EcoCenter monitoring Monday =$246.13 for 10 cameras through Sunday,
6:00pm - 4:00am
City of Santa Ana RFP No. 25-082 Page 31 of 40
CITY OF SANTA ANA
Quarterly service for all
Quarterly standard EcoCenter EcoCenter camera $1,750.00 16 preventive maintenance
equipment
17 EcoCenter $150 standard, $172.50 wknd/nights; $205 holiday Hourly service call rates
18 Data retrieval rates EcoCenter $0 (provided at no cost) 19 Total Cost
Certification- I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit I) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal.
PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions.
Am-Tec Total Security Inc. 909-573-4678; 909-627-1757
LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS
4075 Schaefer Ave. Chino, CA 91710
BUSINESS ADDRESS
JosephPallas Operations Manager_
PRINTED NAME OF AUTHORIZED AGENT TITLE
Josoph Pallas 01/26/26 [email protected]
SIGNATURE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS
45-3975628 974571
FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE)
CITY OF SANTA ANA BUSINESS LICENSE NUMBER
(PLEASE PROVIDE IF AVAILABLE, BUT NOT REQUIRED UNTIL AND IF AN AWARD IS MADE TO PROPOSER.)
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
City of Santa Ana RFP No. 25-082 Page 32 of 40
4075 Schaefer Ave, Chino, CA, 91710
AM'TEC 800-609-2527
Website: www.amtecsecurity.com
SECURITY Email: [email protected]
ACO 4498 CSLB 974571
CUSTOMER ESTIMATE NO. 6440
Santa Ana Zoo Created Date: 7/14/2025
1801 E Chestnut Ave Daid For: 30 bays 7/16/2025
Santa Ana CA 92701
Site: Santiago Park ECO Center
Salesperson: Jeffrey Torok
Axis Camera System:
Camera Equipment:
1-24 channel video server, 3-12MP fisheye camera, 4-2MP dome cameras, 2-5MP × 4 lens multi sensor, 1-5MP x 2 lens multi sensor camera, 2-IP speakers, and mounting hardware.
Total $21,302.08
Incl. Tax of $1,803.61
Camera Network:
This section is for 2 wireless bridges for cameras located off main building, UPS power for power that charges off light at night, and POE switches.
Total $3,214.94
Incl. Tax of | $272.20
1 .
Camera Cable and Conduit:
Necessary camera cable, NEMA boxes, conduit, fittings, electrical; and data ends for the 10 cameras. $1,668.51
Incl. Tax of [ $141.27
Installation:
AM-TEC will install a complete camera system using Axis cameras, Axis server, and Axis Camera Station Pro.
AM-TEC will install all conduit, cable, wireless, electrical power, programing, and provide training: 21,120.007 Inci. Tax of i
Camera Monitoring:
Video Equipment:
This is the necessary equipment to monitor 12 cameras using video analytics to send video to the central station for police dispatch. This equipment is a one time cost.
Total | $837.31
Incl. Tax of $70.89
Installation:
AM-TEC will install 12-channels of vide equipment for up to 12 cameras, POE switch, patch cables, program cameras into video monitoring system, and setup notifications/alerts for customer.
Total D $1,320.00
Incl. Tax of | $0.00
4075 Schaefer Ave, Chino, CA, 91710
AM'TEC 800-609-2527
Website: www.amtecsecurity.com
SECURITY Email: [email protected]
ACO 4498 CSLB 974571
CUSTOMER ESTIMATE NO. 6440
Monthly Monitoring Cost:
This section is the cost of $37.13 per month for all cameras plus $19.00 per month per camera.
Video monitoring for 10 cameras:
Site cost $37.13
10 cameras $19.00 × 10 = 190.00
Total cost per month for 10 cameras = 227.13 per month
With 10 cameras you would get 30 alarm events included per month. It would be extremely rare to go over that many in a single month outside in a secured area.
Total $227.13
Incl. Tax of $0.00
:
:
=.. -
• Please respond to [email protected] with a Labor $22,440.00 • Please verify ta your anal are riel ore recede Materials $24,962.00 Total $49,689.97
• Note that any unexpected condition or exception beyond the Incl. Tax of $2,287.97 standard scope of installation will/may require a change order.
4075 Schaefer Ave, Chino, CA, 91710
AMTEC 800-609-2527
Website: www.amtecsecurity.com
SECURITY Email: [email protected]
ACO 4498 CSLB 974571
CUSTOMER ESTIMATE NO. 6432
Santa Ana Zoo Created Date: 7/10/2025
1801 E Chestnut Ave Date 7/16/2025
Santa Ana CA 92701 /alid For 30 Day(s)
Site: 1801 E Chestnut Ave Santa Ana
Salesperson: Jeffrey Torok
Command Center:
Equipment:
This section is for a high end video workstation, Dell monitor, monitor mounts, HDMI cables, Milestone software, and microphone for downtalk to speakers.
Total $3,148.10
Incl. Tax of $266.54
Installation:
AM-TEC will install all video equipment, workstation, software, and provide training.
Total $3,960.00
Incl. Tax of $0.00
Gate Intercom System
Equipment:
This is the 2N door station, master station, radios, switches, conduit and cable for communication from gate to Zoo office.
Total $3,511.871
Incl. Tax of | $297.34
Installation:
AM-TEC will install a new 2N intercom on the gooseneck on the outside of the gate, connect intercom to open gate, reuse the existing reader, pull necessary cable, setup point-to point wireless to integrate intercom into the zoo's network, install the master station on the desk in the Zoo office, and provide training.
Incl. Tax of $0.00
Camera Monitoring:
Video Equipment:
This is the necessary equipment to monitor 24 cameras using video analytics to send video to the central station for police dispatch. This equipment is a one time cost.
Total $1,448.04]
Incl. Tax of l $122.60
Installation:
AM-TEC will install 24 channels of vide equipment for 24 cameras, POE switch, patch cables, program cameras
4075 Schaefer Ave, Chino, CA, 91710
AM-TEC 800-609-2527
Website: www.amtecsecurity.com
SECURITY Email: [email protected]
ACO 4498 CSLB 974571
CUSTOMER ESTIMATE NO. 6432
into video monitoring system, and setup notifications/alerts for customer.
Total $1,320.00
Incl. Tax of $0.00
Monthly Monitoring Cost:
This section is the cost of $37.13 per month for all cameras plus $19.00 per month per camera.
Example if you want 20 cameras monitored:
Site cost $37.13 :
20 cameras $19.00 × 20 = 380
Total cost per month for 20 cameras = 417,13 per month 3.::
With 20 cameras you would get 60 alarm events included per month. It would be extremely rare to go over that many in a single month,
$56.13
Incl. Tax of $0.00
• Please respond to [email protected] with a Labor $13,680.00 • Please verily with your cal a yuri if you wil require a Materials $7,477.66 Total $21,844.14
• Note that any unexpected condition or exception beyond the Incl. Tax of $686.48 standard scope of installation will/may require a change order.
EXHIBIT C
INSURANCE REQUIREMENTS
Insurance Requirements
Contractor shall procure and maintain for the duration of the agreement, the following insurance coverages:
MINIMUM SCOPE AND LIMIT OF INSURANCE
Contractor shall maintain limits of insurance coverage in the following minimum amounts and shall be at least as broad as:
• Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 aggregate.
• Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with combined single limits of $1,000,000. In the event Contractor does not maintain commercial automobile liability insurance, City will accept evidence of personal automobile insurance with existing limits, which can be lower than $1,000,000. • mis, an Comployer Dality insured by this at of Cas ran 51,00 alu por accident, per employee, per policy for bodily injury or disease. This requirement can be waived if Vendor has no employees.
• Professional Liability Insurance (PL): with limits no less than $1,000,000 per occurrence or claim, and $2,000,000 aggregate.
If Contractor maintains broader coverage and/or higher limits than the minimums shown above, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City.
Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:
1. CGL, Professional Liability, and AL policies: City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Permittee including materials, parts, equipment, and personnel furnished in connection with such work or operations.
2. All required insurance policies: Insurance company(ies) agrees to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Contractor for City.
3. All required insurance policies: For any claims related to this contract, Contractor's insurance coverage shall be primary and any insurance maintained by City, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it.
4. All required insurance policies: A severability of interest provision must apply for all the additional insureds, ensuring that Contractor's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability.
5. Each insurance policy required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment.
6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Parks, Recreation, and Community Services Agency, 20 Civic Center Plaza, M-23, Santa Ana, CA 92701. The name and location of the project or event should be included in the Description of Operations section of each certificate.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City. City may require Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention.
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to City.
Verification of Coverage
Contractor shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements to Entity before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.
Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:
1. The retroactive date must be shown and must be before the date of the contract or the beginning of work.
2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work.
3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Company must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work.
Subcontractors
Contractor shall require and verify that all sub-contractors maintain insurance meeting all the requirements stated herein, and Contractor shall ensure that City is an additional insured on insurance required from sub-contractors.
Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.