PLANNING AND BUILDING
Must-Have Should-Have Nice-to-Have
• Budget, accounting, and asset management
• Records Management
• Building inspections
• Enforcement of building codes
• Fire safety regulations
• Permit services
• Commercial enforcement
• Residential and neighborhood enforcement, rental
enforcement
• A
gency and customer support services
• Cannabis regulatory program
• Historic preservation program
• Housing production analytics and reporting to the State • Compliance with the California Environmental Quality Act (CEQA)
• Ge
neral Plan compliance
• Land use permit compliance (e.g., issuance of development permits when required by State law)
• Policy, contracts, and grants oversight
• Quality of Life Team/Vacant property
enforcement
• GIS analytics and services
• Neighborhood support services (Com-link
support) and neighborhood initiatives
programs outside of environmental justice
efforts prescribed by the General Plan
• Major development project webpage content
posting and maintenance
• Multilingual and translation services
• Neighborhood reviews for historically sensitive
neighborhoods
• Human Resources-related services, such as
onboarding/offboarding, salary step memos,
recruitment tracking, payroll, leave of absence
tracking, etc.
• Information desk staffing that is solely funded
by the Planning and Building Agency
• Records specialist
• Providing paper copies of responses to public
records requests, e.g. provide online/digit
al
lin
ks only.
• Eliminate all paper records through
implantation of new land management system
• Over-the-counter plan checking services
EXHIBIT 4
COMMUNITY DEVELOPMENT
Must-Have Should-Have Nice-to-Have
• Arts and Culture Commission to comply with SAMC and provide recommendations to City Council – SAMC Chapter 2, Article IV, Division 8, Section 2-550 to 2-553
Parking Meters, Parking Lots and Parking Structures to provide parking for older properties and their businesses that were not planned with sufficient parking – (SAMC: Chapter 36, Article VIII – Parking MetersArts and Culture Commission to comply with SAMC and provide recommendations to City Council - SAMC Chapter 2, Article IV, Division 8, Section 2-550 to 2-553 • Economic Development
• Homeless Outreach Services
• Art Funding - graffiti arts
program, artist grant program,
arts & culture programs, art walk,
mural restoration, and other arts
initiatives
• Youth employment program
• Downtown Santa Ana, Chamber
of Commerce, and other
community sponsorships
LIBRARY
Must-Have Should-Have Nice-to-Have
• Student Success Cards – In California, local libraries and school districts are legally required to establish partnerships and create “Student Success Cards” ensuring every third-grader has access to a public library card by 2026 (SB 321, SB 1329).
• Facility operations – basic building maintenance (HVAC, plumbing, electrical), basic tree and landscape maintenance, basic janitorial services, utilities (power, water, internet)
• Safety & compliance – provide and maintain life safety systems (fire alarms, emergency lighting), ADA accessibility, basic safety policies and procedures
• Patron account software – Integrated Library System (ILS) and public catalog to maintain patron account confidentiality by law, internet access for staff, and core technology support (hardware, network) • Collections – basic physical collections (books and media) • Staffing – minimum professional and support staffing to deliver basic public and administrative services
• Governance – required to report to advisory/governing board or commission, per the State Education code
• Internet & technology compliance – Federal e-rate and CIPA compliance (internet filtering if public computers are provided) • Security – basic contracted security
services
• Collections & resources – regularly
updated collections reflecting
community needs, and digital
collections (eBooks, audiobooks,
databases)
• Technology & facilities – public
computers/printers/copiers,
equipment replacement cycle
(computers, printers), wi-Fi upgrades
and sufficient bandwidth
• Staffing & service quality – adequate
staffing levels to reduce service gaps,
ongoing staff training and
professional development
• Programs & core engagement – basic
youth and early literacy
programming, digital literacy, and
basic learning support. Basic
recreational style programming for
all ages.
• Outreach – basic outreach to schools
and community partners
• Enhanced staffing (additional staffing) –
expanded hours, outreach, and customer
service
• Enhanced collections – expanded multilingual
and culturally responsive collections, and
special collections
• Local history room – curated collections,
specialized programming, and a dedicated
public facing space
• Library of things – non-traditional lending
(technology kits, tools, games, park passes,
hot spots, and computers)
• Expanded programming – STEAM, maker,
arts, virtual programming, cultural
programming, live tutoring services, author
talks, book clubs, multilingual programming,
and special events
• Marketing & promotion – robust promotional
content (newsletters, videos, social media),
branded materials and storytelling about
library impact
• Community engagement – bookmobile, pop-
up services, and teen centers (El Salvador and
Garfield)
• Facility enhancements – improved
furnishings, study rooms, maker
spaces/media labs, library self-service kiosks,
and flexible community spaces
• Technology/Digital Services – RFID/self-
checkout technology, security gates, scanning
and mobile printing
• Security – integrated camera systems
HUMAN RESOURCES
Must-Have Should-Have Nice-to-Have
• Personnel Records
• Workers Compensation and General Liability Programs and Insurance
• Employee Benefits
• Labor Relations
• Bargaining Group MOUs
• Equal Employment Opportunity Commission and Civil Rights Department Investigations
• Provide safety supplies/PPE
• Ergonomic testing
• Minimum HR staff levels
• Safety Training
• Training Tracking
• Personnel Board and Secretary
• Salary Schedules
• Job Descriptions
• Bi-lingual testing
• Leaves administration program
• Performance Evaluations
• Disaster Preparedness Training
• AED machines
• 3rd party consultant to provide
disability interactive process
professional services under the ADA
and Fair Employment and Housing Act
• Insurance Review Program
• Class and Comp Program
• Security badges
• Applicant tracking system
• Recruitment advertising
• Internal employees who are certified in
providing Ergonomic evaluations and
recommendations
• Certificate of insurance (Third party
vendors) – required verification of
insurance coverage
• Insurance broker that can provide short
term insurance certificates for vendors at a
reasonable price.
• Staff development and training
• Worker’s Comp Case accelerated process
• General Liability claim accelerated process
• Highly functioning HR Information System
• Learning Management System
• HR Monthly Newsletter
• Internship program
• Mentoring program
• Employee appreciation and recognition
PUBLIC WORKS
Must-Have Should-Have Nice-to-Have
• Debt payments for purchase of streetlights
• Quality of Life Team (QOLT) Clean-Up Contract – contracted services to clean up homeless encampments
• Quality of Life Team (QOLT) Public Works Support – City Public Works staff supporting homeless encampment clean- up operations
• Streetlight pole Improvements – lighting installation in underlit areas
• Alley improvement program
• Sidewalk repair
• Traffic calming
• Pavement maintenance
• Pothole repair services
• Park maintenance enhancements
• Armed security for parks
• Park Facilities Personnel
• Street Tree Maintenance (Tree Trimming)
• Santa Ana Regional Transportation (SARTC) Center subsidy and maintenance
• Fleet operating supplies
• Median Landscaping
• Crossing Guard
• Engineering salaries for review of plan
checks and permits
• Protected bike lane sweeping program
• PWA Graffiti Abatement Service
Enhancement (Graffiti Removal)
• Bus shelter maintenance
FINANCE
Must-Have Should-Have Nice-to-Have
• Treasury support for revenue receipts and banking
• Minimum level of revenue and tax collections
• Vendor invoice processing
• Payroll processing and reporting to comply with law and MOU’s • Purchasing requirements necessary to comply with restricted funding
• General ledger accounting and financial reporting required by law and restricted funding
• Budget preparation to comply with City Charter
• Debt management to comply with debt covenants
• Support Measure X Oversight Committee to comply with ballot measure
• Proactive revenue and tax collection support
to maximize receipts
• Auditing and account analysis
• Ability to invest idle funds in compliance
with state law
• Dedicated software systems to support
functionality
• Long-term financial planning
• Mail and copy room services
• Budget public communications
• Award-winning financial documents
PARKS, RECREATION, AND COMMUNITY SERVICES
Must-Have Should-Have Nice-to-Have
• Charter-required recreation funding – Santa Ana Charter Section 607 requires the City to budget funding for public recreation programs equal to at least six cents per $100 of assessed property value based on the prior fiscal year
• Minimum facility operations and maintenance
• Senior Transportation, Cooling and Heating Centers, and Emergency Center Operations
• Permits and licenses - Required issuance of permits and enforcement of park use regulations
• Park utility costs
• Animal well-being program
• Animal food and medication
• Zoo veterinarian
• Pest control program
• Zoo facility maintenance
• Overnight security for the Zoo
• Visitor services and operations staff
• Staff uniforms for the Zoo (to meet MOU requirements) • Records Retention
• Congregate Meal Program for Seniors
• Health and Wellness Initiatives
• Zoo tree trimming
• Conservation program
• Public education staffing and programs
• Public volunteer programs
• Recreation program registration and facility reservation system
• Landscape maintenance
• Staff training program
• Community engagement
• Staff uniforms
• Enhanced Part-time staffing
• Cultura Magazine
• Santiago Creek ECO Center
• Butterfly Exhibit
• Complimentary Parking
• Resident Free-Days
• Community Special Events
• Senior Services Programming –
excursions and activities at the
Senior Center
• Summer Programming – day camps,
aquatics program, and other
summer activities
• After-school youth & teen
programs/services
• Contracted recreation classes (e.g.,
karate, art, dance
• Athletic facilities
CITY MANAGER’S OFFICE
Must-Have Should-Have Nice-to-Have
• City Charter
• City municipal code
• Administrative leadership
• Budget oversight/preparation
• Implementation of council decisions
• Legal compliance
• Legislative affairs
• Policy research
• Communications team for transparency
• Citywide strategic planning
• Council aides
• Business expositions
• Sister City
• Public engagement events
• Leadership training
CITY CLERK
Must-Have Should-Have Nice-to-Have
• Process Public Records Requests in compliance with the California Public Records Act (CPRA) (Government Code §§ 7920.000–7931.000)
• Conduct elections and related services as (CA Elections Code)
• Prepare and distribute Council Meeting Agendas and
Minutes (Government Code §§ 54950–54963)
• Claims Intake and Processing as required under the
Government Claims Act (Government Code §§ 810 -996.6.)
• Publication and Noticing of Ordinances and Hearings
(Government Code § 36933)
• Support for City Boards and Commissions (Gov. Code
§§ 54950–54963)
• Records Management and Retention as required by
Gov. Code § 34090 (retention of city records), and
CPRA access requirements (Gov. Code §§ 7920.000 et
seq.)
• Voter Education and Engagement
• Lobbyist Registration Program as mandate by Political Reform Act’s intent (Gov. Code §§ 81000–81013)
• Contracts Management and Insurance Compliance:
Gov. Code § 23005 (general authority of local
agencies)
• Commissions
• Public searchable documents
database
• Streaming council meetings
• Automated PRA requests
• Electronic agenda management
system
Police Department
Must-Have Should-Have Nice-to-Have
Office of the Chief of Police:
• Overall oversight of department operations
• Policy creation, revision & compliance
• Budget approval & strategic planning
Internal Affairs Unit
• Misconduct investigations
• Policy compliance
• SB 2 Reporting and Compliance
Crime Prevention
• Special events permitting
Public Relations
g
Field Operations/Patrol
• Citywide patrol and emergency response
• Preliminary investigations
Field Operations/ Operations Division:
Directed Patrol
QOLT
Nothing
• Leadership & organizational direction
• Interdepartmental coordination
• Early intervention
• Use of force tracking and review
• Police plan check
• Interdepartmental coordination
• Medi Media relations & crisis communications
• Community policing/engagement and problem solving
• Patrol Vehicles
• Radios
• Computers
• Community policing/engagement and problem solving
• Patrol support and emergency response
• Mental health support
• Public relations and engagement
• Community policing/engagement
and problem solving; app response
• Homeless-related cleanup
coordination
• Patrol support; homeless-related
issues
Must-Have Should-Have Nice-to-Have
School Resource Officer (SRO) Program
PAAL
Psychological Evaluation Response Team (P.E.R.T.)
Community Engagement
Nothing
Probation Task Force/AB109
• Community policing/engagement and problem solving
• Crime Prevention
• Interagency engagement & cooperation
• Rehabilitation and reduction of recidivism
Homeland Security Grant/UASI
• UASI Grant Management
• Grant-funded assets and resources
Emergency Operations Center:
• Emergency/Disaster planning and response
• Major operations coordination and response
• Emergency services grant administration
Air Support Unit:
• Community policing/engagement and problem solving
• Mental health support
• Training & support
• City-wide camera management
• Event operations and support
• Citywide patrol and emergency response support
• Area searches/officer safety
• Community policing/engagement
and problem solving
• On-campus emergency response
and crime prevention
• School support (school-funded,
contractually required)
• Community engagement/outreach
• Crime prevention
• Community policing /engagement /
outreach and problem solving
• Crime prevention
• Interagency engagement and
cooperation
• Community Engagement
• Community engagement and
outreach
Must-Have Should-Have Nice-to-Have
K9 Unit:
o
SWAT (ancillary assignment):
Animal Control:
o
Downtown Business Directed Unit:
No
Field Operations/Traffic Division:
Motors
Collision Investigation Unit
• Major/Fatal traffic collision investigation
• Follow-up traffic-related criminal investigations (hit & run, etc.)
Collision PSO
Parking Control Unit
O
• Citywide patrol and alarm response
• Violent Criminal Apprehension
• Missing Persons Searches
• Citywide emergency response and support
• High-risk incidents and warrants
• Critical incident response and support
• Enforcement of animal-related laws and regulations
• Citywide vicious and injured animal response
• Patrol support and emergency response
• DUI checkpoints and enforcement
• Citywide emergency response and support
• Traffic collision investigation and support/ Traffic
enforcement/public safety
• Case preparation for prosecution
• Minor traffic collision investigations
• Traffic collision support
• Supplemental traffic control
• Parking enforcement
• Community Engagement
• Community Engagement and
Outreach
• Public education
• Community policing/engagement
and problem solving
• Special event support
• Community engagement and
education
• Special event support
• Community engagement and
education
• Special event support
• Community engagement and
education
• Special event support
• Community engagement and
education
Must-Have Should-Have Nice-to-Have
Investigations/CAP (Crimes Against Persons):
Homicide Unit
• Follow-up hate crime investigations and DOJ reporting • Homicide investigations
• Follow-up felony assault investigations
• Follow-up kidnapping investigations
• Case preparation for prosecution
Cold Case Unit
• Follow-up homicide investigations (cold case)
• Case preparation for prosecution
Missing Persons & Aggravated Assaults
• Follow-up missing persons investigations
• Follow-up assault investigations
• Case preparation for prosecution
• DOJ Validations
Gang Suppression Unit
• Gang-related investigations
Court Liaison Unit
• Case review and submission
• Coordination of court appearances/Liaison w/DA’s Office and City Attorney’s Office
• Subpoena processing
Investigations/SID (Special Investigations Division)
Career Criminal Apprehension Unit and US Marshall’s Task Force
• Complex criminal investigations targeting career criminals & organized crime
• Evidence analysis and warrant service
• Support for homicide investigations
• Evidence analysis
• Support for assault investigations
• Evidence analysis
• Community engagement and problem-solving
• Gang activity suppression
• Case preparation for prosecution
• Expert court testimony
• Warrant preparation and service
• Surveillance and surveillance support
• Fugitive apprehension
• Evidence analysis and warrant service
• Expert court testimony
• Case preparation for prosecution
• Interagency coordination
• Case follow-up for filing
Must-Have Should-Have Nice-to-Have
Vice Unit, Orange County Regional Computer Forensics
Laboratory (OCRCFL), and Orange County Human Trafficking Task Force (OCHTTF)
• Suppression and investigation of vice-related crimes
(prostitution, gambling, and narcotics)
Narcotics Unit & Regional Narcotics Suppression Program Task Force (RNSP TF)
• Suppression and investigation of major narcotics-related crimes
• Expert court testimony
Investigations/CID (Criminal Investigations Division)
Robbery and Assault Unit
• Robbery investigation
• Misdemeanor assault investigation
Special Crimes (Child Abuse, Sexual Assault, Domestic
Violence, and Sex Registrant Units
• Child and elder abuse investigations
• Sexual assault investigations
• Domestic violence investigations and victim support
• Sex registrant registration and compliance verification • Restraining order violations
• Internet crimes against children
Property Crimes (Auto Theft, Burglary, and Economic Crimes Units)
• Auto theft-related investigations Sexual assault
investigations
• Burglary and theft investigations
• Surveillance and surveillance support
• Interagency coordination
• Expert court testimony
• Case preparation for prosecution
• Computer forensics
• Human trafficking investigations
• ABC related investigations and organized retail theft • Interagency Cooperation
• Surveillance and surveillance support
• Interagency coordination
• Patrol support and emergency response
• Interagency Cooperation and surveillance support
• Warrant preparation and service
• Case Prep for Prosecution
• Interagency Cooperation and surveillance support
• Warrant preparation and service
• Expert court testimony
• Case preparation for prosecution
• Warrant preparation and service
• Interagency coordination and support
• Case preparation for prosecution
• Warrant preparation and service
• Community Engagement
• Interagency Cooperation
• Community outreach and
Engagement
Must-Have Should-Have Nice-to-Have
• Economic crimes investigations (ID theft, check fraud, credit card fraud/theft, embezzlement, financial elder
abuse, and counterfeiting)
• Vandalism, arson, animal abuse, and hate crime
investigations
Crime Analysis Unit
• Jeanne Clery stat submission
Forensic Services
• Critical incident analysis and review Crime scene
processing/evidence collection
Administration/Human Resources
Human Resources/Background Investigations/Recruitment
Section
• Hiring and recruitment
• Background investigations
• Provides stats for community requests, monthly
meetings
• Provide end-user assistance in acquiring and
implementing information system solutions and
software infrastructure.
• Assists Investigations Bureau with call detail record analysis, cellphone tower dumps, social media returns,
sexual assault case linking, etc.
• Suspect work-ups; social media leads
• Assists with public records requests
• Collect, clean and disseminate data
• Tracks ghost guns, NIBIN hits; enter cold cases into
FBI’s VICAP
• Assist in identifying and addressing emerging crime
patterns
• Collection and submission of DNA evidence
• Expert court testimony
• Lab processing of collected evidence - critical to
identifying suspects and prosecution efforts
• Fingerprint analysis
• Firearm analysis/Ballistics
• Case preparation for prosecution
• Technical skillset maintenance
• Interagency coordination and support
Must-Have Should-Have Nice-to-Have
• Personnel management (workers comp, transfers,
complaints, etc.)
• Promotional exam administration
Administration/Training
Training, Field Training Program, and Academy Support
• Administration and coordination of POST-mandated
training
• Administration and coordination of field training for new officers
Administration/Administrative Support Division
Fiscal Unit and Central Distribution Center (Equipment) & Facilities Unit
• Budget administration
• Payroll
• Payments
• Procurement and distribution of required supplies and equipment
• Building and property maintenance
Administration/Communications
Dispatch and TRU
• 911 and non-emergency call taking
• Dispatching field units
• PRR; processing of call recordings
• Monitor National Crime Information Center (NCIC)
Teletype/ California Law Enforcement Telecommunications System (CLETS) entries
Administration/Records Division
Records Unit and Evidence Unit
• Report Storage and Management
• Critical incident analysis and review
• Tracking and analysis of uses of force, pursuits and
officer-related traffic collisions
• Monthly firearms qualifications (Range)
• Coordination of Academy-based training
• Coordination and administration of in-house training
courses
• Housekeeping and cleaning services
• Telephonic reports
• E-Reports (online reporting system)
• Tactical Dispatch Team (ancillary)
• Monitoring officer safety
• Records support for patrol and investigations
• Records support for PRA and 1421 material
• Community Outreach and
Engagement
• Recruitment Events
Must-Have Should-Have Nice-to-Have
• Evidence/stored property disposition
• National Incident-Based Reporting System/Uniform Crime Reporting (NIBRS/UCR crime) reporting compliance
• Secure storage of evidence
• Maintaining chain of custody
Administrative/Information Services Division
Information systems and Computer Services
Jail Administration
• Booking and intake operations including identification, medical screening, classification, and documentation-
• Transfers and transportation to county facilities, courts, and other jurisdictions
• Jail records management including warrants, court orders, custody documentation, and releases
• Facility operations including fire systems, emergency procedures, and security systems
• Jail Contracts-Medical, JMS, Food Services, various vendors. (Compliance with Title 15 regulations, PREA standards, ADA requirements, and mandated inspections)
• CAD/RMS administration
• Digital evidence management
• Software management
• Cybersecurity
• Computer and tech support
• Ongoing correctional staff training and professional
development
• Enhanced inmate management system
• Preventative facility maintenance and operational
support services-infrastructure
• Adequate staffing levels to maintain safe supervision ratios and reduce operational risk
• Technology modernization and
automation tools improving
efficiency and reporting
• Educational partnerships related to
correctional services
• Facility improvements that enhance
workspace or operational efficiency
beyond minimum requirements