Police Department
www.santa-ana.gov/pd
Item # 20
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
August 4, 2026
TOPIC: Police Rotational Towing and Storage Services
AGENDA TITLE
Agreements with B&D Towing, Inc., Greater Southern California Towing, Inc., MetroPro Road Services, Inc., and Standard Enterprises, Inc. dba TO’ and MO’ Towing for Police Rotational Towing and Storage Services (Specification No. 26-057) (General Fund)
RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with the following vendors for an initial one-year term from September 1, 2026 through August 31, 2027, with provisions for four, one-year renewal options to provide police rotational towing and storage services on an as-need basis (Agreement Nos. A-2026-XXX):
Vendor Location
B&D Towing, Inc. Santa Ana, CA
Greater Southern California Towing, Inc. Santa Ana, CA
MetroPro Road Services, Inc. Costa Mesa, CA
TO’ and MO’ Towing Santa Ana, CA
GOVERNMENT CODE §84308 APPLIES: Yes
DISCUSSION
The Santa Ana Police Department routinely encounters the need to have vehicles towed or stored for a variety of reasons, depending upon private sector partners skilled in the area of towing operations to accomplish this objective. The City currently contracts with four tow companies to provide necessary towing services on a rotational basis. Towing services may include, but are not limited to: towing vehicles from public or private property at the direction of Police employees, owner’s request for a tow made via the Police Department, the storage of vehicles, the secure storage of vehicles containing evidentiary value, debris clean-up and removal, recovery services, and administrative oversight of vehicles in the custody of the contractor.
A new procurement process was initiated since all current tow agreements will terminate on August 31, 2026.
Police Rotational Towing and Storage Services
August 4, 2026
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Request for Proposals (RFP) No. 26-057 was issued on May 5, 2026 on the City’s online bid management and publication system. A summary of vendor participation and results is as follow:
282 Vendors Notified
36 Santa Ana vendors notified
20 Vendors downloaded the RFP packet
5 Responsive proposals received
4 Responsive proposals received from Santa Ana vendors
Proposals were solicited, opened on June 2, 2026, and evaluated. Five proposals were submitted by the RFP deadline and were determined to be responsive to the specifications and met the City's requirements. An evaluation committee reviewed and rated the proposals according to the criteria listed in the RFP.
Staff recommends awarding agreements to B&D Towing Inc., Greater Southern California Towing Inc., MetroPro Road Services, Inc., and TO’ and MO’ Towing (Exhibits 1-4).
Based on the operational needs of the Santa Ana Police Department, companies that achieved a score of 95 points or higher during the evaluation process were considered.
This threshold ensures that the selected vendors have demonstrated the highest level of qualifications, experience, and ability to meet the Department’s service expectations.
Additionally, the current model utilizing four tow companies has proven to be effective and efficient in meeting the City's towing demands, maintaining response times, and ensuring quality service.
Local Outreach Efforts
The Purchasing Division advertised this project on the City’s online bid management and publication system, which directly notified 36 Santa Ana vendors. Additionally, Purchasing staff performed supplemental outreach by personally contacting recommended local vendors by telephone and email to notify them of the bidding opportunity, provide registration instructions, and other general information about the bidding process. Twenty vendors downloaded the RFP and four submitted a bid for consideration.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Police Rotational Towing and Storage Services
August 4, 2026
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Storage Vehicle Release fees will be deposited in the General Fund Vehicle Release Charge revenue account (no. account 01114002-53400). Towing fees are paid directly to the tow companies by the vehicle owner.
EXHIBIT(S)
1. Agreement with B&D Towing, Inc.
2. Agreement with Greater Southern California Towing, Inc.
3. Agreement with MetroPro Road Services, Inc.
4. Agreement with TO’ and MO’ Towing
Submitted By: Robert Rodriguez, Police Chief
Approved By: Alvaro Nuñez, City Manager