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AGREEMENT FOR STREET OUTREACH, ENGAGEMENT AND DETOX SERVICES FOR UNHOUSED INDIVIDUALS BETWEEN KINGDOM CAUSES, INC.
DBA CITY NET AND CITY OF SANTA ANA
THIS AGREEMENT is made and entered into on this 20th day of October, 2026 by and between Kingdom Causes, Inc. dba City Net, a California nonprofit corporation (“Consultant”), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (“City”).
RECITALS
A. On May 28, 2026, the City issued a Request for Proposal No. 26-068A (“RFP”), by which it sought a consultant to provide street outreach, engagement and detox services for unhoused individuals in Santa Ana. The RFP is incorporated herein as if set forth in full.
B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that it is able and willing to provide services described in the scope of work that was included in the RFP.
C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in RFP Scope of Services - Exhibit A, and the Consultant’s Proposal - Exhibit B, both attached hereto and incorporated by reference.
Consultant shall comply with all Federal requirements detailed in the City’s RFP (Exhibit IV), also attached hereto as Exhibit C.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Compensation - Exhibit D. The total amount to be expended during the entire term of this Agreement shall not exceed $7,000,000, which is inclusive of any extensions.
b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made EXHIBIT 1
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through Automated Clearing House (ACH) transfers. Consultant agrees to execute the City’s standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant’s account(s) with financial institutions.
Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City.
3. TERM
This Agreement shall commence on December 17, 2026 for a one (1) year term with the option for the City to grant up to one 1-year extension, exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 15, below.
4. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an independent Consultant and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement (“Documents & Data”). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City’s sole risk.
6. INSURANCE
Insurance requirements are attached hereto as Exhibit E.
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7. INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant’s services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States’ letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Consultant to the City pursuant to this Agreement.
9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement.
10. CONFIDENTIALITY
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If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. “Confidential Information” shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City.
11. CONFLICT OF INTEREST CLAUSE
a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement.
b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City’s Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement. c. The section also prohibits the awarding of any agreement, contract, grant, or any amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any CalPERS retiree as authorized by City Council resolution
d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement.
The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above. If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement.
e. Consultant covenants that none of its directors, officers, employees, or agents shall participate in selecting or administrating any subcontract supported (in whole or in part) EXHIBIT 1
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by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b) and (c) above.
12. NON-DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein.
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City’s ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Consultants retained by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems EXHIBIT 1
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appropriate.
b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons:
To City:
City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
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With courtesy copies to:
Executive Director,
Community Development Agency
City of Santa Ana
20 Civic Center Plaza (M-25)
P.O. Box 1988
Santa Ana, California 92702
To Consultant:
A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded.
20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney’s fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement.
[signatures on following page]
Contracts
Attn: Brad Fieldhouse; CEO
675 N. Euclid Street #485
Anaheim, CA 92801
Tel.: (714) 904-0167
With copy to: [email protected]
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EXHIBIT 1
EXHIBIT A
SCOPE OF SERVICES
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CITY OF SANTA ANA
Consultant shall perform services as set forth below.
I. Scope of Services
A consultant hired pursuant to this RFP shall be responsible for providing enhanced homeless street outreach, engagement, case management, and referral services to primarily benefit individuals experiencing homelessness within the City of Santa Ana. Consultant shall be able to provide the below services in English, Spanish, and Vietnamese.
II. Contractor Responsibilities
Tasks the awarded Contractor shall be responsible for include, but are not limited to the following:
A. Outreach teams shall meet individuals experiencing homelessness where they are located and provide supportive wraparound services designed to connect individuals to shelter, treatment, and long-term housing opportunities within the City of Santa Ana.
B. The Contractor shall conduct eligibility screening and provide referrals to appropriate services including, but not limited to:
i. Emergency shelter programs
ii. Recuperative care programs
iii. Detoxification and substance use treatment programs iv. Crisis stabilization units
v. Behavioral health services
vi. Medical health facilities
vii. County behavioral health and social service programs C. Outreach teams shall provide field-based case management services for individuals who are unable or unwilling to immediately enter shelter or treatment.
D. The Contractor shall utilize best practice engagement models including:
i. Progressive engagement
ii. Motivational interviewing
iii. Trauma-informed care
iv. Strength-based service delivery
These practices shall be used to build trust and facilitate client acceptance of services.
E. The Contractor shall assist individuals in exiting homelessness by facilitating placement into appropriate programs including:
i. Emergency shelter
ii. Transitional housing
iii. Permanent supportive housing
iv. Rapid rehousing
v. Family reunification
vi. Detoxification and substance use treatment programs EXHIBIT 1 –
SCOPE OF SERVICES
City of Santa Ana RFP No. 26-068A Page 12 of 44 EXHIBIT 1
CITY OF SANTA ANA
F. The Contractor shall designate a program manager or point-of-contact responsible for coordination with City staff and public safety agencies.
G. The Contractor shall be capable of receiving referrals and diverted calls for service from City law enforcement and other City departments.
H. The Contractor shall respond to service requests submitted through the City’s community reporting systems and call lines.
I. Contractor shall provide suggested response times as part of their proposal.
J. Outreach services shall be available outside of standard business hours.
Minimum Hours of Operation
i. Seven days per week
ii. Monday through Friday- 7:00 AM to 7:00 PM
iii. Saturday and Sunday- 10:00 AM to 6:00PM
iv. Including City holidays, at the discretion of City leadership K. The Contractor shall provide live dispatch or call center support during minimum hours of operation and be capable of:
i. Coordinating outreach team deployment
ii. Tracking field activities
iii. Recording and monitoring calls
iv. Maintaining real-time operational awareness
The dispatch system shall be capable of generating real-time and historical data reports on outreach activities and service outcomes.
L. The Contractor shall provide or coordinate access to the following program components:
i. Street Outreach and Engagement: Field-based outreach services focused on engagement, rapport building, and connecting individuals experiencing homelessness to services and housing resources.
ii. Housing Navigation: Assistance with accessing shelter, housing programs, and supportive housing opportunities including document readiness and housing placement support.
iii. Substance Use Disorder Services: The Contractor shall incorporate a substance use disorder outreach component that includes:
• Screening and assessment of substance use disorders
• Brief interventions and motivational engagement
• Referrals to detoxification and treatment programs
• Assistance accessing residential or outpatient treatment • Coordination with treatment providers for intake and placement Evidence-based screening tools such as Screening, Brief Intervention, and Referral to Treatment (SBIRT) or comparable models should be utilized when appropriate.
City of Santa Ana RFP No. 26-068A Page 13 of 44 EXHIBIT 1
CITY OF SANTA ANA
iv. Detoxification and Treatment Referrals: The Contractor shall establish working relationships with detoxification and substance use treatment providers to facilitate timely placement of clients into:
• Withdrawal management programs
• Medical detox services
• Residential treatment programs
• Outpatient treatment services
Outreach staff shall assist clients with program enrollment, insurance verification, and intake coordination when necessary.
v. Clinical and Behavioral Health Support: The Contractor shall provide access to licensed clinical professionals or behavioral health specialists capable of addressing mental health and co-occurring conditions.
vi. Transportation Services: Transportation assistance shall be provided to support client access to shelter, detox programs, treatment facilities, medical appointments, and other services.
vii. City Jail Release Coordination: The Contractor shall coordinate outreach and service linkage for individuals experiencing homelessness who are released from the City jail when appropriate.
viii. Emergency Medical and Behavioral Health Referrals: The Contractor shall provide referrals to emergency medical and behavioral health services when immediate care is required.
ix. Data Collection and Reporting: All outreach activities and service outcomes must be documented and reported in accordance with City and Continuum of Care data requirements.
x. Family Bridge Program: The Family Bridge Motel Component is designed to provide immediate, short-term, non-congregate shelter for families experiencing homelessness who are engaged through street outreach efforts. This component serves as a critical bridge between unsheltered homelessness and permanent housing placement.
M. REPORTS AND DELIVERABLES
All services shall be monitored and evaluated regularly to ensure effectiveness and alignment with program goals.
Program performance will be measured using outcomes identified in this RFP. i. The Contractor shall provide:
• Monthly reports
• Quarterly performance reports
• Annual program reports
ii. Reports shall include performance metrics such as:
• Number of individuals engaged
• Referrals to shelter and housing
• Detox and treatment referrals
• Successful program placements
• Program expenditures
City of Santa Ana RFP No. 26-068A Page 14 of 44 EXHIBIT 1
CITY OF SANTA ANA
iii. The Contractor shall enter all required data into the Homeless Management Information System (HMIS) and maintain accurate records of services provided. iv. The Contractor shall provide data required for State and Federal reporting as requested by the City.
M. STAFFING / TEAM MODEL
The Contractor shall maintain a minimum of three two-person outreach teams operating in the field at all times during program hours.
i. Team composition should include staff trained in outreach, case management, and substance use engagement when possible.
ii. Staffing levels may be adjusted during the contract period based on program needs and City direction.
iii. The Contractor shall ensure staff receive appropriate training including:
• Trauma-informed care
• De-escalation techniques
• Substance use engagement strategies
• Safety protocols for field outreach
N. Outreach staff shall wear identifying badges or uniforms while conducting field operations.
O. COORDINATION AND PARTNERSHIPS
i. The Contractor shall coordinate and collaborate with relevant regional service systems including:
• The Orange County Continuum of Care
• Behavioral health providers
• Social service agencies
• Housing providers
• Nonprofit organizations serving individuals experiencing homelessness ii. The Contractor shall participate in regular coordination meetings with City staff and other service providers as required.
iii. The Contractor shall participate in the Coordinated Entry System (CES) to ensure individuals experiencing homelessness are connected to appropriate housing resources.
iv. The Contractor shall coordinate with housing authorities and service providers to assist clients in becoming document-ready for housing opportunities.
City of Santa Ana RFP No. 26-068A Page 15 of 44 EXHIBIT 1
EXHIBIT B
PROPOSAL
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2 SERVICES PROVIDED
City Net’s specialty is working with people experiencing homelessness and housing instability, with a long track record of success in connecting people with the services they need to exit the street. It does so through the following activities:
• Multi-Disciplinary Response Teams
• Daily Street Outreach & Engagement
• Law Enforcement Partnership
• Case Management
• Homeless Services Outreach Phone Line
• Non-Congregate Shelter Operation
• Interim Bridge Housing Operation
• Housing Navigation
• Veteran Housing Services
• Rapid Re-housing
• Transportation Services
• Tenant-based Rental Assistance
• Reunifications
• Data Management
• Census Coordination
• Community Coordination
• Live Computer-Aided Dispatch
• Benefits Specialization
• Community App/Email Responsiveness
• CalAIM CalOptima Community Supports Provider
The following are more detailed explanations of the core services our organization provides.
Outreach Engagement
Outreach Engagement is one of the visible services City Net provides, and case managers are trained to follow best practices in a professional manner. Before beginning outreach engagement, case managers must pass 80 hours of case management training which includes, but is not limited to: rapport building, whole-person care, implicit bias, mental health and behavioral health first aid, trauma-informed care, harm reduction, housing first principles, deescalation, motivational interviewing, progressive engagement, and housing retention services. Case Managers are aware that it can take between 8-10 engagements before an outreach contact agrees to services and continues to visit clients with patience until they are ready to engage, meeting individuals experiencing homelessness where they are located and providing supportive wraparound services designed to connect them to shelter, treatment, and
long-term housing opportunities within the City of Santa Ana.
Case Management
Case management activities assess housing and service needs and arrange, coordinate and/or monitor the delivery of individualized services. Specific activities include:
• Assessment and intake using HMIS
• Conducting initial evaluations including verifying and documenting eligibility • Counseling
• Developing/securing/coordinating services
• Helping obtain Federal, State, and local benefits
• Monitoring and evaluating program participant progress in particular programs • Providing information and referrals to other providers • Developing an individualized housing stabilization plan that leads to the attainment of any of the following:
o Emergency shelter
o Transitional housing
o Permanent supportive housing
o Rapid rehousing
o Family reunification
o Detoxification and substance use treatment programs
o Stable permanent housing
Supportive Services
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3 Supportive services may include providing access to and assistance in obtaining:
• Medicaid/Medi-Cal
• Women, Infants and Children (WIC)
• Food Stamps/CalFresh/EBT
• Federal-State Unemployment Insurance Program
• Social Security Disability Insurance (SSDI)
• Supplemental Security Income (SSI)
• General Relief (GR)
• Other mainstream resources such as housing, health, social services, employment, education services, and youth programs that an individual or family may be eligible to receive Landlord Engagement
Landlord engagement involves housing navigators and case managers reaching out to private landlords in the community to advocate for clients to be matched to housing opportunities. Specific activities include:
• Educate private landlords on the Rapid Re-Housing program’s policies and protocols • Provide information regarding City Net’s landlord incentive programs and the benefits of participation • Advocate for clients’ housing needs
• Match clients to specific units with landlords who have a shared interest • Provide a hotline number to call for emergencies
• Create a line of communication for when new units become available Housing Navigation
Housing Navigators have the responsibility of properly matching clients to housing units. These matches require the following activities:
• Conducting Housing Needs Assessment
• Creating Housing Budget
• Completing housing applications
• Addressing and overcoming any potential barriers to housing (no/low credit, criminal charges, lack of rental history, etc.)
• Introducing landlord to client
• Introduction to the neighborhood so the client can assess access and transportation to daily errands and supportive services
Housing Documentation
A large part of case management involves providing proper documentation to move through the housing process.
City Net case managers assist clients in obtaining the following documents needed to be housed:
• Signed HMIS Release of Information and Confidentiality Agreement • Copy of ID, Social Security Card, DD-214 (if applicable) • Homeless or Chronic Homeless Verification
• Disability verification (if applicable)
• Proof of income
• Hand-written signed copy of the lease
• Lead-based paint disclosure form
• VAWA form
• W-9
• HSQ Inspection
• Client budget
• Individualized Action Plan (IAP)
• Individualized Stability Plan (ISP)
• Receipts of rental payment
• Copy of voucher (if applicable)
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4 • Request for Tenancy Approval (if applicable)
• Rent Reasonableness form
• Duplication of Benefits form
Substance Use and Disorder Services
City Net currently utilizes the SBIRT assessment process, which stands for Screening, Brief Intervention, Referral, and Treatment, for its case managers to use while engaging with clients and potential clients on the streets. It has used the VI-SPDAT in the past, and is open to utilizing other screening tools and other assessments, including the SBIRT, for its work in connecting clients to the proper services. City Net creates options for unhoused, low-income individuals to receive substance use treatment that they otherwise would not receive or be able to navigate to find care.
In our Monthly Data Dashboards, the outcomes we currently measure are individuals engaged (including their realtime locations when engaged), assessments completed, referrals made to community organizations or detoxification and treatment programs (see more below), housing placements, and linkages to substance use or behavioral health treatment.
Our organization has established experience and readiness in implementing standardized screening tools to identify and document substance use disorders in alignment with funder requirements. To ensure compliance, we utilize the evidence-based SBIRT. Staff are trained and certified in SBIRT for health and behavioral health professionals, with certifications maintained in personnel records. Screening is conducted using validated tools, including the AUDIT for alcohol use and the DAST for drug use, which are completed collaboratively with clients and securely stored in the client record within our data system. Case managers document all required SBIRT components—screening results, brief interventions, and referrals—in detailed case notes, and service transactions are entered to support reporting and monitoring. This structured process ensures consistent use of screening tools, data integrity, and full alignment with contractual and reimbursement requirements.
Detoxification and Treatment Referrals
City Net has established working relationships with detoxification and substance use treatment providers to facilitate timely placement of clients into:
• Withdrawal management programs
• Medical detox services
• Residential treatment programs
• Outpatient treatment services
Outreach staff shall assist clients with program enrollment, insurance verification, and intake coordination when necessary. City Net pays for clinical care for clients through these established partnerships for detox and residential care and two months of sober living transitional housing.
City Net also has an LCSW on staff assisting with provision of care.
We currently partner with Lighthouse for detoxification and substance use treatment services, specifically the following:
• Withdraw Management/Detox
• Residential Treatment
• Partial Hospitalization
• Intensive Outpatient
• Sober Living
The team also coordinates referrals to other providers, including College Hospital, Roque Center, Phoenix House, and other community-based treatment programs based on client needs. The Lighthouse referral process includes client engagement, direct coordination with Lighthouse, completion of the DAST-10 assessment, enrollment, transportation and enrollment to both SMART/OPS programs, detox services, residential treatment, and transition EXHIBIT 1
5 to sober living with intensive outpatient support. We are also collaborating with the CalOptima team to support treatment access and continuity of care.
Emergency Health
City Net will refer homeless neighbors to emergency health services to the extent that other customary emergency health services and treatments are unavailable or inaccessible to the homeless neighbor. An example of emergency health services to which City Net will refer homeless neighbors is outpatient treatment of urgent medical conditions by licensed medical professionals in community-based settings (e.g., streets, parks, and campgrounds) to those eligible participants unwilling or unable to access emergency shelter or an appropriate healthcare facility. City Net may assist healthcare professionals in the case management aspects of the following activities:
• Assessing health problems and developing treatment plans • Assistance in understanding health needs
• Providing directly or assisting in obtaining appropriate emergency medical treatment • Providing medication and follow-up services
Specifically, for both emergency health and mental health needs, our outreach staff coordinate with the Street Medicine team, a mobile service from CalOptima Health. When a client is identified as needing medical services, the team contacts Street Medicine to provide assessment, treatment, and linkage to ongoing care.
Emergency Mental Health
City Net will refer homeless neighbors to emergency mental health services to the extent that other customary emergency mental health services and treatments are unavailable or inaccessible to the homeless neighbor. An example of emergency health services to which City Net will refer homeless neighbors is outpatient treatment of urgent mental health conditions by licensed professionals in community-based settings (e.g., streets, parks, and campgrounds) to those eligible participants unable or unwilling to access emergency shelter or an appropriate mental health care facility. City Net may assist mental healthcare professionals in the case management aspects of the following activities:
• Crisis intervention
• Prescription of psychotropic medications
• Explanation of the use and management of medications
• Combinations of therapeutic approaches to address multiple problems City Jail Release Coordination
City Net will coordinate outreach, assessment, and service linkages for individuals experiencing homelessness who are being released from the Santa Ana City Jail, as appropriate. Upon receiving a request, staff will follow the caller’s directions regarding where and how to locate the individual. Individuals may be waiting outside the facility or in the lobby, and callers may provide identifying information to support a timely response. If the individual cannot be located outside, staff may coordinate with front desk personnel to determine whether the individual remains at or near the facility.
During designated assignments conducted in partnership with the Santa Ana Police Department, City Net staff may be permitted to meet with individuals in the jail’s secure vehicle-access area while they are being processed. Staff will engage each individual, assess their immediate needs and interest in assistance, and offer connections to appropriate resources. When an individual accepts services, City Net will complete applicable referrals and facilitate service linkages or warm handoffs. If the individual declines assistance, staff will provide or leave a City Net outreach card whenever feasible so the person can request support following release. All coordination will be conducted in accordance with facility procedures, law-enforcement direction, client choice, and staff access permissions.
Family Bridge Program
EXHIBIT 1
6 City Net will utilize the Family Bridge Motel Component to provide immediate, short-term, non-congregate shelter for families experiencing homelessness who are engaged through street outreach efforts.
Transportation
Within budgetary constraints, the SMART Team would provide a roving transportation team to include the following services, ensuring that our street outreach and engagement teams would be able to continue providing timely response to calls for service without taking the time away from the field:
• Transporting unsheltered people to interim shelters, emergency health facilities, emergency mental health facilities, detox programs, treatment facilities, medical appointments, and/or other service facilities
• Provision of public transportation for participants
• Transportation costs (bus tickets, gas, minor car repairs, etc.) to assist homeless neighbors to relocate out of the region, provided they have permanent housing there. • Assisting program participants to use public transportation Multidisciplinary Teams
We currently have a contract with the City of Santa Ana to provide a Multidisciplinary Homeless Response Team (SMART) and a live computer-aided dispatch system that responds to diverted community line calls, City app, and/or community outreach request email addresses. These communication channels divert service requests from Santa Ana’s 911 and law enforcement agencies to our multidisciplinary team, which consists of case managers and street outreach specialists, with the ability to access/consult/ partner with LCSW clinicians and/or Drug & Alcohol Counselors. SMART provides quick responses to non-emergency homeless outreach service calls in real-time at locations where people experiencing homelessness are. Besides coordinating outreach team deployment, they track field activities, record and/or monitor calls and maintain real-time operational awareness.
The Dispatch Team and Data Team compile and report data on all calls/emails/app requests including request times, response times, contacts, engagements, positive exits, etc. Data from the Dispatch System can provide realtime data and metrics, historic data and reports, staff actions and interactions in the public, and monitoring, and are overseen by a Call Center Supervisor.
Client Screening, Eligibility, and Referrals
We use the Homeless Management Information System (HMIS) intake form to assess client’s needs and determine their eligibility for services and referrals to partnering agencies in the region. We work with clients with urgency to fill out applications and provide time-sensitive support.
We develop an individualized housing plan for each participant enrolled in Housing Services. Goals are established based on meeting the unique needs of each client. This may include obtaining eligibility documentation for housing projects through the CES or obtaining vital documentation for referrals through the Housing Authorities within Orange County. We assess a client's needs based on each interaction. For example, clients who express they suffer from mental health issues that impede their ability to live independently are connected to a county clinic/resource for mental health services as part of their goal.
Once clients are screened for eligibility, they are connected to a benefits specialist and case manager. Our team of case managers and benefits specialists are also trained in intimate partner violence training, crisis intervention training, and practice client-centered and a trauma-informed approach in assessing client’s barriers and offering support to their unique needs.
All clients engaged in the field or a referral are thoroughly screened as applicable fits for the program. The screening tool gathers thorough information about each client's situation that aids us in determining eligibility for resources within the area:
• Emergency shelter programs
• Recuperative care programs
EXHIBIT 1
7 • Detoxification and substance use treatment programs • Crisis stabilization units
• Behavioral health services
• Medical health facilities
• County behavioral health and social service programs
Clients who do not meet the eligibility criteria are still engaged in intensive case management services. Using a client-centered approach, we meet clients exactly where they are, develop a comprehensive care plan, and determine reachable goals. The access to these services allows for continued engagement of our clients whether that be using our computers to assist in an enrollment or applications, using our phones to make necessary appointments, or utilizing our vans to take them to said appointments.
Our supervisors regularly meet with their case managers to review cases, hear summaries, and address issues. Our Senior-level staff are responsible for overall project compliance with management, operations, and public safety standards. The Program Supervisor is responsible for directing all street outreach and engagement, case management and housing navigation activities, staff management/ supervision, and project coordination. The Program Supervisor will also engage in direct services as needed in these categories to ensure that all programmatic goals and objectives are met within the operational framework of the project.
Data Collection and Reporting
City Net will track unduplicated individuals, outreach engagements, referrals/linkages, and housing placements using a structured data workflow tied to HMIS/CES and internal performance monitoring. Case Managers will complete intake and ongoing data collection in the field, documenting client demographics, needs, eligibility factors, and service interactions so records are complete, timely, and usable for reporting and system coordination—including data entry into HMIS and the County Coordinated Entry System (CES) per protocol. Each client will be tracked as an individual record to ensure counts remain unduplicated, and staff will log each outreach contact and meaningful interaction as an engagement event. When a client is connected to services, staff will document referrals and warm handoffs to partners (medical care, behavioral health, counseling, substance use treatment, benefits, etc.), capturing the type of linkage and the outcome of that connection.
City Net has substantial experience implementing and managing clear, measurable outcome measures for street outreach and homeless services, supported by strong supervision and a dedicated data function. At the program level, our supervisors are responsible for systematically monitoring productivity, compiling outcomes into accurate and clear reports, and ensuring services align with contract requirements and performance expectations. This is reinforced through routine check-ins, case conferencing, coaching, and performance reviews, which keep staff focused on engagement quality, service delivery consistency, and measurable progress toward client goals. In addition, City Net’s Data & Compliance Director leads our impact measurement and reporting systems, managing data collection and integrity, producing monthly dashboards, and developing reporting outputs for customer reporting and grant compliance—translating data into meaningful performance stories and actionable trends.
Applied to the City of Santa Ana program, this experience means the outreach team will track results using consistent HMIS/CES documentation practices and standardized service workflows, while leadership and the Data Team continuously monitor performance, validate data quality, and provide outcome reporting that demonstrates progress in engagements, referrals, linkages, and housing-focused results.
For the purposes of this contract, we will be producing Monthly reports, Quarterly performance reports, and Annual program reports. The monthly dashboard reports we produce for our contracts highlight both statistical and anecdotal evidence of program activities and outcomes.
Team Staffing
City Net will maintain a minimum of three two-person outreach teams operating in the field at all times during program hours. They will all receive and be expected to wear City Net-branded uniforms, appropriate for all weather conditions. The teams will consist of staff trained in outreach, case management, and substance use EXHIBIT 1
8 engagement when possible. Staffing levels may be adjusted during the contract period based on program needs and City direction.
We have a training curriculum for all our staff, regardless of their position. Some topics apply to everyone, and some courses are relevant to only certain positions. Each team member is required to go through the curricula assigned to their role within a designated time frame, with incentives available to those who finish their assignments expeditiously. The entire current course catalog is below, but this list is growing and dynamic:
Introduction to Case Management
First Touch and Building Rapport
Encampment Safety
HMIS and Data
Program Trackers
Required Documentation
Case Notes
Setting Boundaries
Assessment and Intake
Client-Centered Care
Housing First
Paths to Housing
Motivational Interviewing
Anti-Human Trafficking
HIPAA
Trauma Informed Care
Narcan/Naloxone
Harm Reduction
Goal Planning
Public Health
De-escalation
Working with SUD's
Working with SMI
Hoarding
Domestic Violence
Families and Children
Mandated Reporting
Enrolling in Medi-Cal
Whole Person Care/Cal-Aim
Increase Income
Transitional Aged-Youth
Cultural Competency
Suicide/Homicide Assessment
Training
Stages of Change
Interim Housing Values
Housing Assessments
Rapid Rehousing
Bridge Housing
Daily Operations
Emergency Protocols
Group Dynamics
Termination of Services
Housing Documentation
Workplace Hazards and OSHA
Development and Story Telling
CPR and First Aid
Operations
Coordination and Partnerships
City Net is committed to collaborative activities and as such, places a strong emphasis on forming relationships with other emergency shelter providers, essential services providers, homelessness prevention and Rapid Rehousing assistance providers, other homeless assistance providers, and mainstream service and housing providers:
• Lighthouse
• Street Medicine (CalOptima Health)
• College Hospital
• Roque Center
• Phoenix House
• Be Well or other sobering, substance use, or mental health providers • Recuperative care programs
• CAT, PERT, ER, EMS
• CARE Court
• The Orange County Continuum of Care
• Behavioral health providers
• Social service agencies
• Nonprofit organizations serving individuals experiencing homelessness • Carnegie Navigation Center/Illumination Foundation
We also participate in regular coordination meetings with City staff and other service providers as required.
EXHIBIT 1
9 Estimated Deliverables for 2027
Deliverable Recommendation
Client Interactions 5,000
Client Enrollments 2,000
Positive Client Exits 1,000
Permanently Housed 50
Exit to treatment 50
Calls Dispatched 8,000
EXHIBIT 1
EXHIBIT C
FEDERAL REGULATIONS
EXHIBIT 1
CITY OF SANTA ANA
a. Federal Regulations – Recipient must comply with the government cost principles, uniform administrative requirements and audit requirements for federal grant program housed within Title 2, Part 200 of the Code of Federal Regulations.
b. Debarment and Suspension – As required by Executive Orders 12549 and 12689, and 2 CFR §200.214 and codified in 2 CFR Part 180, Recipient must provide protection against waste, fraud, and abuse by debarring or suspending those persons deemed irresponsible in their dealings with the Federal government. c. Audit Records – With respect to all matters covered by this agreement all records shall be made available for audit and inspection by CITY, the grant agency and/or their duly authorized representatives for a period of three (3) years from the date of submission of the final expenditure report by the City of Santa Ana. For a period of three years after final delivery hereunder or until all claims related to this Agreement are finally settled, whichever is later, Recipient shall preserve and maintain all documents, papers and records relevant to the services provided in accordance with this Agreement, including the Attachments hereto. For the same time period, Recipient shall make said documents, papers and records available to City and the agency from which City received grant funds or their duly authorized representative(s), for examination, copying, or mechanical reproduction on or off the premises of Recipient, upon request during usual working hours. d. Reports – Recipient shall provide to City all records and information requested by City for inclusion in quarterly reports and such other reports or records as City may be required to provide to the agency from which City received grant funds or other persons or agencies. e. Section 504 of the Rehabilitation Act of 1973 (Handicapped) – All recipients of federal funds must comply with Section 504 of the Rehabilitation Act of 1973 (The Act). Therefore, the federal funds recipient pursuant to the requirements of The Act hereby gives assurance that no otherwise qualified handicapped person shall, solely by reason of handicap be excluded from the participation in, be denied the benefits of or be subject to discrimination, including discrimination in employment, in any program or activity that receives or benefits from federal financial assistance. The Recipient agrees it will ensure that requirements of The Act shall be included in the agreements with and be binding on all of its contractors, subcontractors, assignees or successors. f. Americans with Disabilities Act of 1990 – (ADA) Recipient must comply with all requirements of the Americans with Disabilities Act of 1990 (ADA), as applicable. g. Political Activity – None of the funds, materials, property, or services provided directly or indirectly under this agreement shall be used for any partisan political activity, or to further the election or defeat of any candidate for public office, or otherwise in violation of the provisions of the "Hatch Act". h. No Lobbying – Recipient will comply with all applicable lobbying prohibitions and laws, including those found in the Byrd Anti-Lobbying Amendment (31 U.S.C. 1352, et seq.), and agrees that none of the funds provided under this award may be expended by the Recipient to pay any person to influence, or attempt to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with any federal action concerning the award or renewal of any federal contract, grant, loan, or cooperative agreement.
EXHIBIT 4 –
FEDERAL REGULATIONS
City of Santa Ana RFP No. 26-068A Page 29 of 44 EXHIBIT 1
CITY OF SANTA ANA
i. Non-Discrimination and Equal Opportunity – Recipient will comply, and all its contractors (or subrecipients) will comply, with Title VI of the Civil Rights Act of 1964, as amended; Section 504 of the Rehabilitation Act of 1964, as amended; Subtitle A, Title II of the Americans with Disabilities Act (ADA) (1990); Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended; Drug Abuse Office and Treatment Act of 1972, as amended; Comprehensive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act of 1970, as amended; Section 523 and 527 of the Public Health Service Act of 1912, as amended; Title VIII of the Civil Rights Act of 1968, as amended; Department of Justice Non-Discrimination Regulations, 28 CFR Part 42, Subparts C, D, E, and G; and Department of Justice regulations on disability discrimination, 28 CFR Part 35 and 39. In the event a Federal or State court, Federal or State administrative agency, or the Recipient makes a finding of discrimination after a due process hearing on the grounds of race, color, religion, national origin, sex, or disability against a recipient of funds, the Recipient will forward a copy of the findings to CITY which will, in turn, submit the findings to the Office of Civil Rights, Office of Justice Programs, U.S. Department of Justice.
If applicable, recipient will comply with the equal opportunity clause in 41 C.F.R. 60-1.4(b) in accordance with Executive Order 11246 as amended by Executive Order No. 11375. j. Equal Employment Opportunity – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Executive Order 11246 of September 24, 1965, entitled “Equal Employment Opportunity,” as amended by Executive Order 11375 of October 13, 1967, and as supplemented in Department of Labor regulations (41 CFR chapter 60), as applicable. k. Public Contracts Code – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the California Public Contract Code Section 10295.3, as applicable. l. Copeland “Anti-Kickback” Act – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Copeland “Anti-Kickback” Act (40 U.S.C. 3145) as supplemented in Department of Labor regulations (29 CFR Part 3), as applicable. m. Davis-Bacon Act – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Davis-Bacon Act (40 U.S.C. 3141-3144 and 3146-3148) as supplemented by Department of Labor regulations (29 CFR Part 5), as applicable. n. Work Hours and Safety – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of Sections 103 and 107 of the Contract Work Hours and Safety Standards Act (40 U.S.C. 3702 and 3704) as supplemented by Department of Labor regulations (29 CFR Part 5), as applicable. o. Clean Air Act –
(1) The contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. § 7401 et seq. (2) The contractor agrees to report each violation to CITY and understands and agrees that the CITY will, in turn, report each violation as required to assure notification to the Federal Emergency Management Agency, and the appropriate Environmental Protection Agency Regional Office. (3) The contractor agrees to include these requirements in each subcontract exceeding $150,000 financed in whole or in part with Federal assistance provided by FEMA.
City of Santa Ana RFP No. 26-068A Page 30 of 44 EXHIBIT 1
CITY OF SANTA ANA
p. Energy and Conservation – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Energy Policy and Conservation Act (42 U.S.C. 6201), as applicable. q. Waste Disposal – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act, as applicable.
r. Patent Rights – Recipient agrees that the Department of Homeland Security shall have the authority to seek patent rights for any process, product, invention or discovery developed and paid for with funding through this Agreement based on the requirements of 37 CFR§ 401 and any other implementing regulations, as applicable.
s. Copyright – Recipient may copyright any books, publications or other copyrightable materials developed in the course of or under this Agreement. However, the federal awarding agency, State Administrative Agency (SAA) and City reserve a royalty-free, non-exclusive, and irrevocable license to reproduce, publish or otherwise use, and to authorize others to use, for federal government, SAA and/or City purpose:
(1) the copyright in any work developed through this Agreement; and (2) any rights of copyright to which the subcontractor purchases ownership with support through this grant. The Federal government’s, SAA’s and City’s rights identified above must be conveyed to the publisher and the language of the publisher’s release form must ensure the preservation of these rights.
t. Equal Employment in Construction Contracts – Pursuant to Equal Employment Opportunity requirements of 41 C.F.R. 60-1.4(b) in accordance with Executive Order 11246 as amended by Executive Order No. 11375, as to any construction contract thereunder, if applicable, during the performance of this contract, the contractor agrees as follows:
(1) The contractor will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed, and that employees are treated during employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to the following:
Employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause.
(2) The contractor will, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. (3) The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This City of Santa Ana RFP No. 26-068A Page 31 of 44 EXHIBIT 1
CITY OF SANTA ANA
provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.
(4) The contractor will send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment.
(5) The contractor will comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. (6) The contractor will furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation to ascertain compliance with such rules, regulations, and orders.
(7) In the event of the contractor's noncompliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, this contract may be canceled, terminated, or suspended in whole or in part and the contractor may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise provided by law. (8) The contractor will include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (8) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontractor or vendor. The contractor will take such action with respect to any subcontract or purchase order as the administering agency may direct as a means of enforcing such provisions, including sanctions for noncompliance.
u. Prohibition on Certain Telecommunications and Video Surveillance Services or Equipment – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements under Uniform Guidance 2 CFR §200.216. Recipient will comply with FEMA Policy 405-143-1, Prohibitions on Expending FEMA Award Funds on Covered Telecommunications Equipment or Services (Interim), which prohibits grant recipients and subrecipients from obligating or expending loan or grant funds to procure or obtain, extend or renew a contract to procure or obtain, or to enter into a contract (or extend or renew a contract) to procure or obtain equipment, services, or systems that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.
City of Santa Ana RFP No. 26-068A Page 32 of 44 EXHIBIT 1
CITY OF SANTA ANA
As described in Public Law 115-232, section 889, covered telecommunications equipment:
(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities).
(2) For the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities).
(3) Telecommunications or video surveillance services produced by such entities or using such equipment.
(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of the National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country. v. Domestic Preferences for Procurements/Subcontracts – Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements under Uniform Guidance 2 CFR §200.322.
Recipient shall comply with the federal and recipient standards in the award of any subcontracts. For purposes of this Agreement, subcontracts shall include but not be limited to purchase agreements, rental or lease agreements, third party agreements, consultant service contracts and construction subcontracts.
Recipient shall ensure that the terms of this Agreement with the CITY are incorporated into all Subcontractor Agreements. The recipient shall submit all Subcontractor Agreements to the CITY for review prior to the release of any funds to the subcontractor. The recipient shall withhold funds to any subcontractor agency that fails to comply with the terms and conditions of this Agreement and their respective Subcontractor Agreement.
(1) Recovered Materials
Recipient shall make maximum use of products containing recovered materials that are EPA-designated items unless the product cannot be acquired competitively within a timeframe providing for compliance with the contract performance schedule; Meeting contract performance requirements; or at a reasonable price.
Information about this requirement, along with the list of EPA-designated items, is available at EPA’s Comprehensive Procurement Guidelines webpage: https://www.epa.gov/smm/comprehensive-procurementguideline-cpg-program.
The Contractor also agrees to comply with all other applicable requirements of Section 6002 of the Solid Waste Disposal Act.
(2) Domestic Preference for Procurements
City of Santa Ana RFP No. 26-068A Page 33 of 44 EXHIBIT 1
CITY OF SANTA ANA
Recipient should, to the greatest extent practicable, provide a preference for the purchase, acquisition, or use of goods, products, or materials produced in the United States. This includes, but is not limited to iron, aluminum, steel, cement, and other manufactured products.
For purposes of this clause:
Produced in the United States means, for iron and steel products, that all manufacturing processes, from the initial melting stage through the application of coatings, occurred in the United States.
Manufactured products mean items and construction materials composed in whole or in part of nonferrous metals such as aluminum; plastics and polymer-based products such as polyvinyl chloride pipe; aggregates such as concrete; glass, including optical fiber; and lumber. w. Termination for Cause and Convenience – Should recipient fail for any reason to comply with the contractual obligations of this agreement within the time specified by this Agreement, the CITY reserves the right to terminate the Agreement, reserving all rights under state and federal law. x. Contractual/Legal Remedies for Breach of Contract – Should recipient fail for any reason to comply with the contractual obligations of this Agreement and/or willfully, knowingly or negligently breach any term, condition or requirement of the agreement, City may impose sanctions including but not limited to damages (liquidated damages and or penalties) and /or any other remedy available pursuant to the Agreement of the laws then in effect.
y. Conflict of Interest - In the event a conflict of interest is identified, disciplinary action shall be determined and imposed based on the severity of the violation and may include, but is not limited to, written warnings, suspension, mandatory ethics training, reassignment of duties, or termination of employment. All disciplinary action taken/imposed, will be documented and handled in accordance with applicable federal, state and local employment laws.
City of Santa Ana RFP No. 26-068A Page 34 of 44 EXHIBIT 1
EXHIBIT D
COMPENSATION
EXHIBIT 1
Title/Role Misc.
Hourly
Wage
Annual
Amount FTE
# of
Staff Item Total
Category
Total
Program Manager $56.15 40 52 1 $116,792.00
Regional Director $68.00 12 52 0.3 $42,432.00
Program Field
Supervisor $47.50 40 52 2.2 $217,360.00
Case Managers O&E $37.00 40 52 8 $615,680.00
Case Managers Drug and Alcohol $40.00 40 52 8 $665,600.00 Dispatch Supervisor $45.00 20 $52.00 0.5 $46,800.00
Dispatch Staff $35.00 40 $52.00 4 $291,200.00
Data Analyst $36.00 40 $52.00 1 $74,880.00
Finance and Billing $55.00 24 $52.00 0.6 $68,640.00
Human Resources $44.00 16 $52.00 0.5 $36,608.00
Operations $44.00 16 $52.00 0.5 $36,608.00
Staffing Vacancy
Modifier -$188,071.00
26.6 $2,024,529.00
$220,800.00
$135,000.00
$112,320.00
$62,520.00
$140,000.00
$269,516.90
$940,156.90
$2,964,685.90
$485,000.00
$48,500.00
$533,500.00
$3,498,185.90
Total SMART Program Not To
Exceed Contract Amount
Materials, Services and Supplies
DeMinimus Rate (10%)
Total O & E Program Cost(s)
DeMinimus Rate (10%)
Santa Ana SMART Outreach and Engagement, Dec 17, 2026 - Dec 16, 2027 Substance Abuse Treatment Services
Total Substance Use Disorder Program
Substance Use Disorder Program
Total O&E Personnel Cost(s)
Total Personnel and O&E Program Costs
Whatever it Takes (RRH, Emergency Shelter for Families, Family Re-Unification, Bus Passes, document fees, work clothing, etc..)
Program Costs
Client/Staff Travel
Project Office
Computing and Telecommunications
EXHIBIT 1
EXHIBIT E
INSURANCE REQUIREMENTS
EXHIBIT 1
Consultant shall procure and maintain for the duration of the agreement, the following insurance coverages:
MINIMUM SCOPE AND LIMIT OF INSURANCE
Consultant shall maintain limits of insurance coverage in the following minimum amounts and shall be at least as broad as:
• Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 aggregate.
• Sexual Abuse or Molestation Liability (SAML): If the CGL policy referenced above is not endorsed to include affirmative coverage for sexual abuse or molestation, Consultant shall obtain and maintain a policy covering Sexual Abuse and Molestation with a limit of no less than $1,000,000 per occurrence or claim.
• Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with combined single limits of $1,000,000. In the event Consultant does not maintain commercial automobile liability insurance, City will accept evidence of personal automobile insurance, provided that such policy is endorsed for business use and provides coverage with a minimum limit of $1,000,000. Required policy limits can be met with primary and umbrella/excess insurance policies.
• Workers’ Compensation (WC): As required by the State of California, with statutory limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident, per employee, per policy for bodily injury or disease. This requirement can be waived if Consultant has no employees. Consultant attests that its workers’ compensation coverage extends to all persons who will be working with the City under the agreed scope of services.
If Consultant maintains broader coverage and/or higher limits than the minimums shown above, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City.
Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:
1. CGL, SAML and AL policies: City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, equipment, and personnel furnished in connection with such work or operations.
2. CGL, AL, and WC policies: Insurance company(ies) agrees to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant for City.
EXHIBIT 1
3. All required insurance policies: For any claims related to this contract, Consultant’s insurance coverage shall be primary and any insurance maintained by City, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it.
4. All required insurance policies: A severability of interest provision must apply for all the additional insureds, ensuring that Consultant’s insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer’s limits of liability.
5. Each insurance policy required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment.
6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Executive Director, Community Development Agency, 20 Civic Center Plaza, P.O. Box 1988, M-25, Santa Ana, CA 92701. The name and location of event should be included in the Description of Operations section of each certificate.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City. City may require Consultant to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention.
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to City.
Verification of Coverage
Consultant shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive Consultant’s obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.
Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:
1. The retroactive date must be shown and must be before the date of the contract or the beginning of work.
2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work.
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3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Consultant must purchase “extended reporting” coverage for a minimum of three (3) years after completion of work.
Subcontractors
Consultant shall require and verify that all sub-contractors maintain insurance meeting all the requirements stated herein, and Consultant shall ensure that City is an additional insured on insurance required from sub-contractors.
Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.
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