Rev. 03/2023
CITY OF SANTA CLARA, CALIFORNIA
CLASS SPECIFICATION
TITLE: ELECTRIC PROGRAM MANAGER (JOB CODE 424)
DEPARTMENT ACCOUNTABLE TO FLSA STATUS
Electric Varies Exempt
DescriptionCLASS SUMMARY
Under general direction, incumbents manage an operational or administrative program or service area in the Electric Utility (Silicon Valley Power). Responsibilities range to include administrative duties, planning, developing, implementing, evaluating, and managing the program or service area. Incumbents supervise staff assigned to a program or service area and serve as the subject matter expert in their assigned specialty. Performs related work as assigned.
This is a management position in the unclassified service responsible for managing the multimillion dollar customer-focused programs or project management in the following areas:
• Public Benefit concentration: The incumbent performs administrative and promotional duties entailing the development and supervision of special state mandated community-wide program activities.
• Fiber Optics and Networks concentration: The incumbent performs administrative duties entailing the areas of fiber optics, dark fiber leasing, and communication delivery to internal and external customers.
• Maintenance and Project Planning concentration: The incumbent performs maintenance project planning for utility assets and/or provides intra-City program support for departments, such as Public Works- Traffic Engineering or Water and Sewer Utilities. • Systems and Project Management concentration: The incumbent is responsible for the concurrent management of one or more complex projects as part of the utility's technology program.
• Generation concentration: The incumbent is responsible for the power plant processes and equipment, including operations and maintenance practices and procedures
This class requires a demonstrated ability to work well with management, professional and administrative support employees in the Electric Department and with customers, professionals, managers, and all City Departments.
As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values.
DISTINGUISHING CHARACTERISTICS
The Electric Program Ma nager is a management classific ation, that has responsibility for overseeing a primary operational or administrative program within the Department. Incumbents typically are responsible for supervising subordinate supervisors and may manage external contracts assigned to the program or service area. Incumbents may have influence on administrative direction in assigned specialty. The Electric Program Manager is distinguished from Electric Division Manager in that the latter has responsibility for multiple operational or core service functions of a department . The Electric Program Manager is distinguished from ELECTRIC PROGRAM MANAGER (JOB CODE 424)
subordinate supervisory staff in that the lat ter has responsibility to oversee a professional and administrative staff, generally are assigned to projects or programs with lesser responsibility in terms of costs, resources, and impact to organization, and assigned to less complex assignments.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE
• Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; andAND • Three (3) years experience in leading, supervising, managing, and coordinating City or customer related programs, project management, or building facilities management, or writing, developing or administering safety or environmental compliance standards; orOR
• Generation/Substation/Transmission and Distribution/System Operations Specialties:
concentration- Five Three(35) years of experience in a lead, orsSupervisory, or senior role performing work, including but not limited to a Shift Supervisor, Engineer, Operations Manager, or O&M Manager, Lead Technician, or Foreperson, in a power plant environment
ACCEPTABLE SUBSTITUTION
• For Generation/Substation/Transmission and Distribution/System Operations Specialties additional years of experience in a role equivalent to but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years.
• For Generation/Substation/Transmission and Distribution/System Operations Specialties:
Two (2) years of experience working in a role equivalent to but not limited to a Control Room Operator, Electric Utility Technician, Engineer or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience coordinating customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years.
LICENSES/CERTIFICATIONS
Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment.
DESIRABLE QUALIFICATIONS
• An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable.
• When assigned to Systems and Project Management, a concentration: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable.
ELECTRIC PROGRAM MANAGER (JOB CODE 424)
• When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable.
• When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable.
OTHER REQUIREMENTS
• Must be able to perform all of the essential functions of the job assignment. • Systems and Project Management incumbent and Generation Iincumbents will may be subject to initial and periodic comprehensive background checks and fingerprinting • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis.
TYPICAL DUTIES
This description may not include all the duties listed below, nor do the examples cover all duties that may be performed.
Under general direction, the incumbent will:
• Duties may include, but are not limited to, the following. • Plan, develop, implement, evaluate, and mManage an assigned program or core department service area; and participate in the identification, development, and implementation of programs to benefit retail customers and the City; • Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management;
• Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed;
• Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies;
• Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue;
• Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area;
ELECTRIC PROGRAM MANAGER (JOB CODE 424)
• Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; •
• Public Benefit concentration: focusing in the areas of energy efficiency, renewable energy, low income services, and research and development of new energy technologies.
Develops, implements, and monitors renewable resources, research and development of potential programs, and low-income programs consistent with existing statutes and regulations.
• Fiber Optics and Networks concentration: focusing in the areas of fiber optics, dark fiber leasing, and communication delivery to internal and external customers. • Maintenance and Project Planning concentration: focusing on asset management, forecasting, planning and tracking short term and long term maintenance and construction activities, reporting on activities and budgeting time and materials for maintenance and construction activities.
• Systems and Project Management concentration: focusing on delivering information, communication, network, and technology systems to internal customers and supporting external customer service, by establishing time lines, requirement documents and managing resource allocation.
Generation concentration: Under general direction-
• Oversee the daily operations of the power plant as well as monitor for efficiency and safety ensuring that all applicable regulatory requirements are followed Set the standard for safety & integrity by adhering to all applicable safety standards, environmental standards & treatment of employees
• Effectively and efficiently supervise the development and direction of the Operations team to drive value and productivity to benefit retail customers and the City • Issues operating instructions for economic dispatch, ensure optimum water balance is maintained and supervise the plant chemistry program
• Responsible for O&M and major maintenance spending as well as the plants' efforts to achieve reliability & performance metrics
• Ensure that all department staff under your direction are compliant with all local, State and Federal safety regulations, including but not limited to OSHA and CALOSHA, in addition to conformance with all City safety policies & procedures • Ensure compliance with all applicable local, State, and Federal Environmental regulations, included but not limited to BAAQMD, local CUPA, EPA and CalEPA in addition to conformance with all City environmental policies and procedures • Contribute towards the maintenance aspects of the O&M budget, with Profit & Loss accountability
• Provide technical leadership in energy solutions and makes suggestions for the energy consumption of the plant
• Monitor departmental performance against goals to ensure that progress is being made and that corrective action is taken if necessary
ELECTRIC PROGRAM MANAGER (JOB CODE 424)
• Analyze and report on the daily, monthly and annual operations of the power plant • Prepare forecasts of short and long term needs (on labor, performance and spare parts) •
• For all concentrations:
• Conduct research and perform analyses to make recommendations to management related to program design
• Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects;
• May select, manage, train, and evaluate staff assigned to programs and projects. • Prepare forecasts of short and long term needs
• Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status;
• Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Make recommendations for program/project modification to increase effectiveness • Develop and maintain electronic databases for tracking program status and funds • Maintain and monitor contract and program budgets and participate in the preparation of the division budget
• Maintain current knowledge of external program trends and legislation to ensure necessary compliance;
• May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals;
• Develop, implement and evaluate marketing and educational materials to present to internal and external customers;
• Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; , including electronic spreadsheets and word processing software;
• Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of:
Specifically by concentration area:
Generation concentration:
• Local, State and Federal Laws related to environmental, safety, health, electrical system constructions, maintenance, inspection, and NERC regulations pertaining to Generation facilitiesElectric Utilities;
• Maintenance and project planning strategies
ELECTRIC PROGRAM MANAGER (JOB CODE 424)
• Best practice utility maintenance and project planning strategies and methods; • Electric department contract methodologies
• Cost-benefit and return on investment analysis for proposed programs
Public Benefit concentration
• Energy efficiency methods and principles
• Residential, commercial, and industrial energy audits and equipment • Renewable resources and low income programs
• Basic understanding of Electric Utility economics, methodologies and principles;
Fiber Optic concentration
• Fiber optic construction methods and principles
• Fiber optic contract methodologies
• Business-to-business marketing
• State and Federal laws related to communication services • Product development and new business development techniques
Maintenance and Project Planning concentration
• Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies
• Asset management fundamentals
• State and Federal laws related to construction, maintenance and inspections
Systems and Project Management concentration:
• Use of Pproject management tools and methodologies, including workload planning and budgeting;
• Perform cost-benefit and return on investment analysis for proposed programs • Defining information system application requirements now and in the future • Program management
• Project and workload planning
• Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies;
• Principles and practices of customer service;
• Research methods and statistical analysis;
• Principles and practices of management, employee supervision, training, and performance evaluation;
• Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; • Computer applications such as Microsoft Word, Access, Excel, and PowerPoint; and • Office safety practices, procedures and standards.
Ability to:
• Develop, implement, and monitor programs and projects; • Conduct Eeffectivlye problem solve with various teams and management to improve and ELECTRIC PROGRAM MANAGER (JOB CODE 424)
streamline processes;ing
• Supervise staff in compliance with applicable Memorandum of Understandings • Evaluate Analyze situations, identify problems, and exercise sound independent judgment within established guidelines;
• Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Use personal computers and applicable software
• Develop and maintain electronic databases;
• Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and by using correct English grammar, spelling, and punctuation
• Understand, follow, provide, and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations;
• Develop and conduct effective public relations programs on energy conservationassigned specialty;
• Speak effectively before large groups of people;
• Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision;
• Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties.
SUPERVISION RECEIVED
Works under the general supervision of the Director of Electric Utility, Assistant Director of Electric Utility, Electric Division Manager, or other manager as assigned.
SUPERVISION EXERCISED
Provides supervision for professional, technical, and other support staff as assigned.
CONFLICT OF INTEREST
Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager’s Directive 100.
CLASSIFICATION HISTORY
Established 10/2010; Rev. 01/2018; Rev. 03/2023