April 18, 2023 Item No. 2 - 23-1171
Cleanup Campaign
Alternatives and
• OF Community Survey
CITY 00000000000. Results
1852
THE MISSION CIN City Council Meeting
April 18, 2023
Item: No. 2 - 23-1171
1 City of
Santa Clara
The Center of What's Possible
Agenda
• Background
• Current Cleanup Campaign
• Bulky Waste Collection Programs in Other Cities
• Community Engagement and Survey Results
• Conclusions
2 2
POST MEETING MATERIAL 1
City of
Santa Clara
The Center of What's Possible
Background
• Solid waste services - 47,000 households (23,561 accts.) • Cleanup Campaign (CUC) conducted since 1961
- Approximately 5,000 - 6,000 tons collected annually
• 33,000 households participate in CUC
• 14,000 households do not participate in CUC
- Inadequate space for set-outs and collection
- Do not pay monthly $6.28 charge
3 City of
Santa Clara
The Center of What's Possible
Background
• May 25, 2021 - City Council directed staff to:
- Hire a consultant
- Identify alternatives to current CUC format
- Conduct a customer survey
- Report results to Council
• R3 Consulting Group (R3) hired to:
- Analyze programs used by other cities
- Estimate cost of potential alternatives
- Identify advantages/disadvantage of alternatives
- Conduct a customer survey
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2 City of
Santa Clara
The Center of What's Possible
Current Cleanup Campaign
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City of
Santa Clara
The Center of What's Possible
Current CUC
• One Month Program
• City divided into 4 collection areas
• Debris placed on street (unlimited amount)
- C&D debris required to be contained in a bulk bag
- $25/cy charge assessed for C&D setouts over 1 cy
• Collection performed by:
- DPW Staff & As Needed resources
- Trucking Companies
- County Services for HHW
- MTWS appliance/tire/yardwaste/recyclables pick up
• Cost - $2.5 million funded by $6.28/mo. rate
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3 City of
Santa Clara
Current CUC
• Other communities providing similar service
- Campbell, Citrus Heights, Inglewood, and Central Contra Costa County SWMA • Advantages:
- Access to transportation not necessary
- Lowest outreach efforts required
- High program satisfaction rate
- Less illegal dumping
- Lower cost alternative
• Disadvantages:
- Others outside the City dumping
- Material in street
- DPW staff reprioritized for the month
- One event per year
7 City of
Santa Clara
The Center of What's Possible
Bulky Waste Collection
Programs Used in Other Cities
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City of
Santa Clara
The Center of What's Possiblo
On-Call Collection
• Scheduled collection by appointment
• Convenient for customers to schedule when
they need service (~ 2-3 weeks)
• Flexibility on options
- Bulky items only / debris bags / combination
- Limited or unlimited number of appointments
• MTWS Current Program
- $148.51 per pickup paid by customer
- 145 customers have utilized service over last 2 yrs
- Only 5 of 106 HOAs have authorized this service
9 City of
Santa Clara
The Center of What's Possible
On-Call Collection
• Communities providing on-call collection service:
- San Jose, Mountain View, Palo Alto, Milpitas, Los Altos, Oakland, San Francisco, Vallejo, Fairfield, San Rafael and joint power authorities in San Mateo and Contra Costa counties • Cost Estimate (one collection per year):
- $10.00 - $11.20 per month at 80-90% participation rate - $5.00 - $ 5.60 per month at 40-45% participation rate • Advantages:
- Access to transportation not necessary
- Available all year
- Less dumping from non-residents
- Lower impact to DPW staffing
• Disadvantages:
- HOA permission needed
10 - Potential for higher costs
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City of
Santa Clara
The Center of What's Possible
Drop-Off
• Residents drop off material at a waste
facility at no cost
- Amount of material is limited
- Residency verified
• City currently offers 2 disposal days at
the Mission Trail Transfer Station per year
- No added charge for drop off
- Limited to 7 cy of material
- 206 residents per event on average
- New agreement or amend current
agreement to expand service
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City of
Santa Clara
The Center of What's Possible
Drop-Off
• Communities providing drop-off service:
- Oakland, Fairfield, Vallejo
• Cost Estimate (one drop off per year):
- $1.50 - $2.45 per month at 40% - 45% participation
- $3.00 - $4.90 per month at 80% - 90% participation
• Advantages:
- Program accessible to all residents, including higher density multi-family dwellings - Available throughout the year
- Less illegal dumping
- Low impact to DPW staffing
- Lowest cost
• Disadvantages:
- Residents need access to transportation
- Additional effort to outreach customers to participate 12 12 6
City of
Santa Clara
The Center of What's Possible
Debris Box Events
• Debris boxes placed in neighborhoods or at a single
designated location
• Customers transport and unload their materials
• Events are labor-intensive to plan, set-up and require substantial public outreach
• Number of events per year can vary, but service would not be provided to entire community annually
(more frequent events = higher costs)
• Neighboring cities have moved towards on-call
collection and away from debris box events
• May require outside resources to establish a program
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City of
Santa Clara
The Contero hate Possible
Debris Box Events
• Communities conducting limited Debris Box Events:
- Milpitas, San Jose, San Francisco, San Rafael, Berkeley • Cost Estimate:
- $3.50 - $3.90 per month if neighborhood provided an event once in five years - $17.30 - $19.50 per month if provided annually to each neighborhood • Advantages:
- Program accessible to all residents, including high density multi-family - Less illegal dumping
• Disadvantages:
- Residents need access to transportation
- Limited availability
- Highest staffing level requirements, impact to DPW staffing, and cost 14 14 7
City of
Santa Clara
The Center of What's Possible
Program Comparison
On-call Annual debris CUC
Characteristics Drop-off (1)
collection (1) box (current)
Transportation limitations No Yes Yes No
Easily available to high-density No Yes Yes No
dwelling residents
Discourages dumping from Non- Yes Yes Yes No
residents
Available year-round Yes Yes No No
Commonly used in other jurisdictions Yes Yes No No
Monthly cost at 80-90% participation $10.00 - $11.20 $3.00 - $4.90 $17.30 - $19.50 $6.28 Outreach needed Medium Low High Low
Impacts on current DPW staffing Low Low High High 15
15 City of
Santa Clara
The Center of What's Possible
Community Engagement and
Survey Results
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8 City of
Santa Clara
The Center of What's Possible
Community Engagement
• Three community meetings held
- April 20, 2022 (2 meetings) and April 25, 2022 (1 meeting) - Approximately 65 residents attended the three meetings • Demonstrated strong support for the CUC
- Participants voiced concerns about changes to the program - Participants gave positive feedback on scavenging
• Like having items scavenged from their pile and enjoy scavenging • Complaints about scavenging during CUC
• Feedback from meetings informed survey development
- Survey question included to gauge community's feelings on scavenging 17 17
City of
Santa Clara
The Center of What's Possible
Customer Survey
• Topics
- Familiarity with current CUC
- Program usage and satisfaction
- Preference for alternatives
- Participation in Citywide Garage Sales, Environmental Days and County HHW Program
• Mailed to all 23,561 residential accounts
- 5,169 completed surveys received (21.9% response rate) - Higher than anticipated response rate (10%)
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9 City of
Santa Clara
The Center of What's Possible
Survey Findings
• Use of CUC program to dispose of the following items:
- 90% Small items
- 78% Bulky items
- 60% Yard trimmings
- 34% C&D waste
• Participation rates in other City sponsored disposal events - 12% Twice-a-year Citywide Garage Sale
- 19% Recology Environmental Days (2 per year)
- 60% Santa Clara County Household Hazardous Waste Program 19 19
City of
Santa Clara
Survey Preferences
Residents that currently participate in the CUC ranked the four collection program options for bulky items as follows:
Participate in a City-organized pre-scheduled collection at my property (current CUC format)
Schedule an on-call collection at my property throughout the year when needed
3. Schedule an appointment for drop-off at City-designated location when needed
4. Participate in a pre-scheduled debris box drop-off event at City- designated location
** Residents that don't participate in CUC prefered #2
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10 City of
Santa Clara
the Contero What, Possible
Survey Results
Are you aware the City of Santa Clara has a CUC program? 100.00% 94.08%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00% 4.54%
1.38%
0.00%
Yes No I don't know 21
21 City of
Santa Clara
The Center of What's Possible
Survey Results
How often does your household participate in the CUC?
100.00%
90.00% 87.41%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00% 5.49% 3.00% 4.10%
0.00%
Annually Every 2 to 3 years Less than every 3 years Have never participated 22 22 11
City of
Santa Clara
The Center of What's Possible
Survey Results
During the CUC program, do you salvage materials that have been set out by other residents to be reused in your home?
80.00%
70.52%
70.00%
60.00%
50.00%
40.00%
29.48%
30.00%
20.00%
10.00%
0.00%
23 Yes No
23 City of
Santa Clara
The Center of What's Possible
Survey Results
If your household participates in the CUC program, do you mind if others salvage items that are set out for collection?
90.00% 82.07%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00% 14.77%
10.00% 3.16%
0.00%
Yes No N/A - doesn't receive CUC services 24
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City of
Santa Clara
The Center of What's Possible
Survey Results
Are you satisfied with the current format of the CUC
program?
100.00%
90.00% 86.16%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
9.27%
10.00% 4.57%
0.00%
Yes No N/A - doesn't receive CUC services 25
25 City of
Santa Clara
The Center of What's Possible
Conclusions
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13 City of
Santa Clara
The Center of What's Possible
Conclusions
• Current Hybrid approach is optimal and desired by residents - Includes pick-up (CUC/on call collection) and drop-off options - Increased promotion of existing programs to expand use • MTWS on-call collection program
• Disposal Days at MTTS (no additional charge)
• Recology Environmental Days
• Citywide Garage Sales
• City could add more disposal days at MTTS
- Additional cost incorporated into customer rates
- Council would need to direct staff to negotiate and approve a separate agreement or amendment with MTWS
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City of
CITY
1852 Santa Clara
THE MISSION CITY
The Center of What's Possible
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