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April 18, 2023
• Background
• Current Cleanup Campaign
Item No. 2 - 23- 11 71
Cleanup Campaign
Alternatives and
Community Survey
Results
City Council Meeting
April 18, 2023
Item: No. 2 - 23-1171
• Bulky Waste Collection Programs in Other Cities
• Community Engagement and Survey Results
• Conclusions
POST MEETING MATERIAL 1
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Background
• Solid waste services - 47,000 households (23,561 accts.) • Cleanup Campaign (CUC) conducted since 1961
-Approximately 5,000 - 6 ,000 tons collected annually
• 33,000 households participate in CUC
• 14,000 households do not participate in CUC
- Inadequate space for set-outs and collection
- Do not pay monthly $6.28 charge
Background
• May 25, 2021 - City Council directed staff to:
- Hire a consultant
- Identify alternatives to current CUC format
- Conduct a customer survey
- Report results to Council
• R3 Consulting Group (R3) hired to:
-Analyze programs used by other cities
- Estimate cost of potential alternatives
- Identify advantages/disadvantage of alternatives
- Conduct a customer survey
2 Current Cleanup Campaign
5 • One Month Program
• City divided into 4 collection areas
• Debris placed on street (unlimited amount)
- C&D debris required to be contained in a bulk bag
- $25/cy charge assessed for C&D setouts over 1 cy
• Collection performed by:
- DPW Staff & As Needed resources
- Trucking Companies
- County Services for HHW
- MTWS appliance/tire/yardwaste/recyclables pick up
• Cost - $2.5 million funded by $6.28/mo. rate
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8 • Other communities providing similar service
- Campbell, Citrus Heights, Inglewood, and Central Contra Costa County SWMA • Advantages:
- Access to transportation not necessary
- Lowest outreach efforts required
- High program satisfaction rate
- Less illegal dumping
- Lower cost alternative
• Disadvantages:
- Others outside the City dumping
- Material in street
- DPW staff reprioritized for the month
- One event per year
Bulky Waste Collection
Programs Used in Other Cities
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10 On-Call Collection
• Scheduled collection by appointment
• Convenient for customers to schedule when
they need service(~ 2-3 weeks)
• Flexibility on options
- Bulky items only/ debris bags I combination
- Limited or unlimited number of appointments
• MTWS Current Program
- $148.51 per pickup paid by customer
- 145 customers have utilized service over last 2 yrs
- Only 5 of 106 HOAs have authorized this service
On-Call Collection
• Communities providing on-call collection service:
- San Jose, Mountain View, Palo Alto, Milpitas, Los Altos, Oakland, San Francisco, Vallejo , Fairfield, San Rafael and joint power authorities in San Mateo and Contra Costa counties • Cost Estimate (one collection per year):
- $10.00- $11.20 per month at 80-90% participation rate - $5.00 - $ 5.60 per month at 40-45% participation rate • Advantages:
- Access to transportation not necessary
- Available all year
- Less dumping from non-residents
- Lower impact to DPW staffing
• Disadvantages :
- HOA permission needed
- Potential for higher costs 10
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12 • Residents drop off material at a waste
facility at no cost
- Amount of material is limited
- Residency verified
• City currently offers 2 disposal days at
the Mission Trail Transfer Station per year
- No added charge for drop off
- Limited to 7 cy of material
- 206 residents per event on average
- New agreement or amend current
agreement to expand service
• Communities providing drop-off service:
- Oakland, Fairfield, Vallejo
• Cost Estimate (one drop off per year):
- $1.50 - $2.45 per month at 40% - 45% participation
- $3.00 - $4.90 per month at 80% - 90% participation
• Advantages:
- Program accessible to all residents, including higher density multi-family dwellings - Available throughout the year
- Less illegal dumping
- Low impact to DPW staffing
- Lowest cost
• Disadvantages:
- Residents need access to transportation
- Additional effort to outreach customers to participate 11 12
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14 Debris Box Events
• Debris boxes placed in neighborhoods or at a single
designated location
• Customers transport and unload their materials
• Events are labor-intensive to plan, set-up and require substantia l public outreach
• Number of events per year can vary, but service would not be provided to entire community annually
(more frequent events= higher costs)
• Neighboring cities have moved towards on-call
collection and away from debris box events
• May require outside resources to establish a program
Debris Box Events
• Communities conducting limited Debris Box Events:
- Milpitas, San Jose, San Francisco , San Rafael , Berkeley • Cost Estimate:
- $3.50 - $3.90 per month if neighborhood provided an event once in five years - $17.30 - $19.50 per month if provided annually to each neighborhood • Advantages:
- Program accessible to all residents , including high density multi-family - Less illegal dumping
• Disadvantages:
- Residents need access to transportation
- Limited availability
- Highest staffing level requirements, impact to DPW staffing , and cost 1• 7 15
16 Program Comparison
Characteristics
Transportation limitations
Easily available to high-density
dwelling residents
Discourages dumping from Non-
residents
Available year-round
Common ly used in other jurisdict ions
Monthly cost at 80-90% participation
Outreach needed
Impacts on current DPW staffing
On-call
collection (1)
No
No
Yes
Yes
Yes
$10.00 - $11 .20
Medium
Low
Drop-off (1)
Yes
Yes
Yes
Yes
Yes
$3.00 - $4.90
Low
Low
Annual debris
box
Yes
Yes
Yes
No
No
$17.30 - $19.50
High
High
No
No
No
No
No
$6.28
Low
High
Community Engagement and
Survey Results
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Community Engagement
• Three community meetings held
- April 20, 2022 (2 meetings) and April 25, 2022 (1 meeting) - Approximately 65 residents attended the three meetings • Demonstrated strong support for the CUC
- Participants voiced concerns about changes to the program - Participants gave positive feedback on scavenging
• Like having items scavenged from their pile and enjoy scavenging • Complaints about scavenging during CUC
• Feedback from meetings informed survey development
- Survey question included to gauge community's feelings on scavenging Customer Survey
• Topics
- Familiarity with current CUC
- Program usage and satisfaction
- Preference for alternatives
- Participation in Citywide Garage Sales, Environmental Days and County HHW Program
• Mailed to all 23,561 residential accounts
- 5,169 completed surveys received (21.9% response rate) - Higher than anticipated response rate (10%)
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Survey Findings
• Use of CUC program to dispose of the following items:
- 90% Small items
- 78% Bulky items
- 60% Yard trimmings
- 34% C&D waste
• Participation rates in other City sponsored disposal events - 12% Twice-a-year Citywide Garage Sale
- 19% Recology Environmental Days (2 per year)
- 60% Santa Clara County Household Hazardous Waste Program Survey Preferences
Residents that currently participate in the CUC ranked the four collection program options for bulky items as follows:
1. Participate in a City-organized pre-scheduled collection at my property ( current CUC format)
2 . Schedule an on-call collection at my property throughout the year when needed
3. Schedule an appointment for drop-off at City-designated location when needed
4. Participate in a pre-scheduled debris box drop-off event at City designated location
** Residents that don't pa1ticipate in CUC prefered #2
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22 100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Are you aware the City of Santa Clara has a CUC program?
94.08%
4.54% 1.38%
Yes No I don't know 21
Survey Results
How often does your household participate in the CUC?
100.00%
90.00% 87.41%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00% 5.49% 3.00% 4.10%
0.00%
Annually Every 2 to 3 years Less than every 3 years Have never participated 22 11 23
24 Survey Results
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
During the CUC program, do you salvage materials that have been set out by other residents to be reused in your home?
70.52%
29.48%
Yes No
Survey Results
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
If your household participates in the CUC program, do you mind if others salvage items that are set out for collection?
82.07%
14.77%
3.16%
23 Yes No NIA - doesn't receive CUC services 2◄
12 100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
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Are you satisfied with the current format of the CUC
program?
86.16%
9.27%
4.57%
Yes No NIA - doesn't receive CUC services 2s
Conclusions
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• Current Hybrid approach is optimal and desired by residents - Includes pick-up (CUC/on call collection) and drop-off options - Increased promotion of existing programs to expand use • MTWS on-call collection program
• Disposal Days at MTTS (no additional charge)
• Recology Environmental Days
• Citywide Garage Sales
• City could add more disposal days at MTTS
-Additional cost incorporated into customer rates
- Council would need to direct staff to negotiate and approve a separate agreement or amendment with MTWS
City of
Santa Clara
The Center of What 's Possible
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