FY 2023/24 QUARTERLY REPORT – 2nd Quarter Ended December 31, 2023 January 25, 2024
Santa Clara Convention Center FY 2023/24 2nd Quarter Report Page 1 of 17
Table of Contents
2nd Quarter Highlights ................................................................................................... 2 Strategic Highlights ................................................................................................... 2 Financial Highlights ................................................................................................... 3 Event Highlights ......................................................................................................... 3 Operational Highlights ............................................................................................... 4 Other Noteworthy Highlights .................................................................................... 4 Financial Summary ....................................................................................................... 5 Financial Results ....................................................................................................... 5 Event Statistics .......................................................................................................... 7 Event Revenue ........................................................................................................... 7 Partners ...................................................................................................................... 7 Indirect Expenses ...................................................................................................... 8 Previous Fiscal Year Comparison ............................................................................ 9 Other Activities ............................................................................................................ 10 Key Performance Indicators (KPIs) ........................................................................... 11 Forecast ...................................................................................................................... . 12 FY 2023/24 Capital Improvement Projects (CIP) ....................................................... 13 Community Involvement ............................................................................................. 15
Santa Clara Convention Center is strategically located in the heart of Silicon Valley, a prime location for conventions, trade shows and exhibitions. The Santa Clara Convention Center is minutes from hotels, restaurants, Levi’s Stadium, California’s Great America Theme Park, and many of the largest and most influential technology companies in the world, with easy access to freeways and Norman Y.
Mineta San Jose International Airport and only 45 miles south of San Francisco. The Convention Center features 100,000 square feet of exhibit space, a 22,400 square foot ballroom, 31 breakout rooms and a 607-seat theater and attracts over 350,000 visitors annually. The facility is an integral economic component of Santa Clara, generating economic benefits through attendee direct and indirect spending and sustaining over 500 local jobs.
For more information, visit www.santaclaraconventioncenter.com.
Santa Clara Convention Center FY 2023/24 2nd Quarter Report Page 2 of 17
2nd Quarter Highlights
This quarterly report covers fiscal operations of the Santa Clara Convention Center for the second quarter ended December 31, 2023. This report is unaudited and, therefore, subject to change.
61,071
Total Attendance
56 Total Events
$5,535,047
Total Revenue
Strategic Highlights
Oak View Group (OVG 360) continues to be actively involved with the City and its partners at the Silicon Valley/Santa Clara DMO, Inc dba Discover Santa Clara ® (the
DMO) and the Santa Clara Tourism Improvement District (SCTID). The OVG General Manager (GM) participated in the interview for a new Board Member. As a Board Member/Officer of the DMO, the OVG 360 GM remained engaged in various activities of the organization including the finalization of the financial SOP’s and training of the Administrative Services Manager (ASM) to take over payroll duties.
OVG 360 continued an elevated level of involvement in a wide array of activities, spanning partner meetings, contract evaluations, and union changes. OVG 360 in concert with the Teamsters changed its local from 853 to 2785 to provide better coverage for events at the Santa Clara Convention Center. OVG 360 met with its partners, Levy (Food & Beverage), Encore (Audio Visual) and Smart City (IT) to explore upcoming event opportunities while concentrating on enhancing operational processes and revenue-generating strategies. Notably, capital projects were a key focus, involving discussions about the digital signage project, the need for an electrical contractor, the beginning of a full electrical assessment of the facility and plans to issue additional RFP’s and RFB’s for facility maintenance. OVG 360, along with Levy, Smart City, and Encore, continued utilizing the booking policy and actively sought new business opportunities aimed at attracting impactful events to the facility. The dedicated sales efforts of the Center team resulted in the booking of 39 events in the quarter, with 6 of them classified as new business. OVG 360 continued to monitor event load and potential revenue throughout the quarter. All employees were brought back in accordance with California’s Rehiring and Retention Law.
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Financial Highlights
After a better than anticipated first quarter, the SCCC saw business continue to trend upward in the second quarter. Gross revenue October through December was $5,535,047 representing 141.84% of the overall budget for revenue. Conversely, expenses totaled $4,672,472, 119.99% of the budgeted expenses for the quarter, resulting in an overall profit of $862,575 for Q2.
Event Highlights
Fifty-six events took place during the quarter, two less than the budgeted number of 58.
Three events rescheduled their dates in Q2, four events were canceled due to either a reduction in registration numbers or other reasons within the quarter. A total of 33 clients did not move forward with their proposals.
In October, over 1,500 attendees gathered for Snowflake's two-day Data Cloud World Tour. Business leaders explored the latest innovations in Snowflake's Data Cloud while holding meetings and holding educational sessions. November brought the four-day RISC-V Summit to the SCCC, drawing over 1,500 participants to explore technological breakthroughs, engineering milestones, and case studies of the industry. Attendees also visited a trade show to see the newest offerings from RISC-V members. Capping the year, the SCCC held the Global Semiconductor Alliance Awards Celebration in December before 1,500 guests. Dubbed "The Oscars of the Semiconductor Industry," the event honored outstanding achievements and leadership in the field.
Snowflake Data
Cloud World Tour
RISC‐V Summit
GSA Awards
Celebration
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Operational Highlights
As mentioned above, a total of 56 events occurred in the second quarter, with 22 in October, 20 in November, and 14 in December.
The OVG 360 GM continued to monitor event load and staffing levels based on business quantity at the Center. Throughout the quarter, the Center experienced staff turnover, leading OVG to offer and hire a new Event Manager. Consequently, employee levels fluctuated between 31 and 32.
The OVG GM conducted weekly meetings with Levy’s GM to discuss ongoing operations and CIP projects.
The OVG GM collaborated with Levy’s GM and Levy corporate to address scenarios related to the cancellation of a large group and requested liquidated damage fees. The OVG 360 GM, Director of Events, and Human Resources extended an offer for the Event Manager position, which was accepted. The new employee began work in October.
OVG 360 collaborated with the City and SCPD to review and strategize security and overall operations for a high-profile event at the SCCC in November. The OVG 360 GM submitted a request to the City for a budget add for FY 2024/25.
This request included the addition of funds to address the increased insurance costs and funds to replace the Center’s antiquated booking software.
Other Noteworthy Highlights
In Q2, the OVG 360 Senior Director of Sales represented the City and the Center at the TEAMS and IMEX trade shows alongside the DMO to explore new business opportunities.
OVG 360 hosted 22 site tours for potential future events at the Convention Center. The OVG 360 GM completed manual entry of all events from October 2021-June 2023 into the “Glide Path” model and sent to JLL, the City’s former consultant, for review and processing.
OVG 360 GM and OVG 360 Senior Vice President met with City leadership to present Sponsorship/Advertising opportunities for the City through a partnership with OVG.
OVG 360 conducted a meeting with Local 2785, the new Teamsters local for the Center, to review the existing Letter of Understanding, extending the members' Collective Bargaining Agreement until June 30, 2024.
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Financial Summary
Financial Results
In FY 2023/24, the second quarter followed its historical pattern of a strong start gradually tapering off toward the holiday season. Notably, October, originally projected as the most profitable month in the first half, exceeded expectations by an impressive margin of over $60,000. Surprisingly, November, initially expected to incur a $13,000 loss, turned out to be the standout performer, yielding a profit exceeding $565,000, mainly due to the success of two new events. Despite December resulting in a loss, it exceeded anticipated losses by over $200,000. As a result, OVG 360 and its partners achieved a gross revenue of $5,535,047 during the quarter, surpassing the budgeted amount by $1,632,601. The net income for Q2 reached $862,575, surpassing the budgeted income by $854,047, compared to the anticipated $8,528.
Financial Summary – 2nd Quarter Ended December 31, 2023 Projected in Budget Actual Difference
Gross Revenue $3,902,446 $5,535,047 $1,632,601 Total Expense 3,893,918 4,672,472 (778,554) Net Income $8,528 $862,575 $854,047
Total expenses for the quarter were $4,672,472 or 778,554 more than the budgeted amount of $3,893,918. There was $117,793 of other revenue recognized in Q2 primarily from cancelation fees and interest income.
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Income Statement
SANTA CLARA CONVENTION CENTER
QUARTERLY GROSS INCOME STATEMENT
For the Six Months Ending December 31, 2023
QUARTER 2 TO DATE YEAR TO DATE
BUDGET ACTUAL VARIANCE BUDGET ACTUAL VARIANCE
Number of Events 58 56 (2) 109 113 4 Number of Event Days 131 131 ‐ 267 264 (3) Attendance 62,391 61,071 (1,320) 128,255 133,101 4,846 Event Revenue
Rental $1,013,863 $915,052 ($98,811) $1,958,478 $1,787,841 ($170,637) Services 38,612 102,618 64,006 76,959 192,860 115,901 IT/Telecom 216,107 361,351 145,244 484,333 639,878 155,545 Food & Beverage 2,055,801 2,743,144 687,343 3,885,363 4,016,491 131,128 Electrical 111,757 207,950 96,193 143,736 517,716 373,980 Audio Visual 427,927 1,087,139 659,212 606,367 1,742,604 1,136,237 Total Event Revenue 3,864,067 5,417,254 1,553,187 7,155,236 8,897,390 1,742,154 Event Expenses
Services ‐ 31,659 (31,659) ‐ 53,616 (53,616) IT/Telecom 159,919 245,719 (85,800) 358,406 435,117 (76,711) Food & Beverage 1,741,709 1,947,067 (205,358) 3,352,068 3,101,598 250,470 Electrical 78,230 147,905 (69,675) 100,615 382,051 (281,436) Audio Visual 286,711 873,277 (586,566) 406,266 1,322,547 (916,281) Total Event Expenses 2,266,569 3,245,627 (979,058) 4,217,355 5,294,929 (1,077,574) Net Event Income (Loss) 1,597,498 2,171,627 574,129 2,937,881 3,602,461 664,580 Other Revenue 38,379 117,793 79,414 76,759 197,913 121,154 Total Net Event & Other Revenue 1,635,877 2,289,420 653,543 3,014,640 3,800,374 785,734 Indirect Expenses
Executive 115,997 77,171 38,826 218,818 152,447 66,371 Finance 122,865 105,308 17,557 233,223 182,274 50,949 Event Services 141,482 100,508 40,974 272,271 202,822 69,449 Sales/Marketing 123,498 97,930 25,568 231,558 180,498 51,060 Operations 745,507 725,653 19,854 1,427,433 1,300,442 126,991 Overhead 378,000 320,275 57,725 755,999 596,507 159,492 Total Indirect Expenses 1,627,349 1,426,845 200,504 3,139,302 2,614,990 524,312 Net Operating Income 8,528 862,575 854,047 (124,662) 1,185,384 1,310,046 Other Income/(Expense)
Net Income $8,528 $862,575 $854,047 ( $124,662) $1,185,384 $1,310,046
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Event Statistics
There were 56 events scheduled in Q2 with $5,417,254 in revenue and $3,245,627 in expenses. ‘Conventions’ and ‘Trade shows’ generated the largest amount of revenue in the quarter.
Event Revenue
Event Net Revenue – 2nd Quarter Ended December 31, 2023 Event Types Gross Revenue Cost of Sales Net Revenue
Banquets $1,218,307 $878,607 $339,700
Meetings 70,872 22,437 48,435
Consumer Shows 267,437 89,767 177,670
Trade Shows 574,598 319,934 254,664
Conventions 2,954,602 1,831,031 1,123,571
Special Events 114, 426 36,233 78,193
Miscellaneous Events - - -
Sporting Events 217,012 67,618 149,394
Totals $5,417,254 $3,245,627 $2,171,627
This quarter, there was a profit of $2,171,627. Revenues generated were higher than anticipated due to increased partner activity. Event expenses were slightly over budget due to the increase in event revenue for the quarter.
Partners
Partner Revenue – 2nd Quarter Ended December 31, 2023
Partner Gross
Revenue
Cost of
Sales
Net
Revenue
Levy Restaurants $2,743,144 $1,947,067 $796,077
Smart City (IT services) 361,351 245,719 115,632
ENCORE-AV (AV services) 1,087,139 873,277 213,862
Electrical 207,950 147,905 60,045
Totals $4,399,584 $3,213,968 $1,185,616
Partner revenue for Q2 was $4,399,584. The cost of sales was $3,213,968 for a net profit of $1,185,616.
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Indirect Expenses
Total indirect expenses were $1,426,845 for the quarter.
Departments Expense Description Indirect Cost
Executive Senior personnel $77,171
Marketing Sales and marketin g related 97,930
Finance Finance and Human Resources 105,308
Events Staffin g to manage events 100,508
Operations
Engineering, building services, security, and
all other related expenses to operate the
buildin
g
725,653
Overhead Non-departmental expenses 320,275
Transition Costs Costs related to the transition to OVG - Totals $1,426,845
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Previous Fiscal Year Comparison
When compared to the same quarter of the previous fiscal year, the number of actual events that took place were the same; however, FY 2023/24 saw a seven day increase.
While the number of events stayed the same, the decreased attendance is usually indicative of the type of events that took place. For example, consumer/public shows generate more attendance than sporting events and in FY 2023/24, there were more sporting events during this time frame than consumer/public shows.
Financially, there was significant improvement with a net operating gain of $862,575 in the current quarter compared to a net operating gain of $357,738 in 2 nd quarter of FY 2022/23.
Quarter 2 Comparison
Quarter ended December 31, 2023 Quarter ended December 31, 2022
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Number of Events 58 56 (2) 101 56 (45)
Number of Event Days 131 131 0 196 124 (72)
Attendance 62,391 61,071 (1,320) 52,540 80,959 28,419
Gross Revenue $3,902,446 $5,535,047 $1,632,601 $3,990,335 $3,664,200 ($326,135) Total Expense $3,893,918 $4,672,472 ($778,554) $3,764,452 $3,306,462 $457,990 Net Income $8,528 $862,575 $854,047 $225, 883 $357,738 $131,885
YTD Comparison
YTD ended December 31, 2023 YTD ended December 31, 2022
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Number of Events 109 113 4 166 107 (59)
Number of Event Days 267 264 (3) 341 233 (108)
Attendance 128,255 133,101 4,846 92,540 127,024 34,484
Gross Revenue $7,231,995 $9,095,303 $1,863,308 $6,112,933 $6,422,061 $309,128 Total Expense $7,356,657 $7,909,919 $553,262 $6,593,514 $5,711,806 $881,708 Net Income ($124,662) $1,185,384 $1,310,046 ($480,581) $710,255 $1,190,836
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Other Activities
OVG 360 worked in partnership with the Hyatt Santa Clara when a water main broke in the shared courtyard between the properties. The teams were able to locate the turn off and minimize the damages to the courtyard and meeting areas surrounding.
The OVG 360 GM, as a Board Member/Officer (Treasurer) attended the following meetings regarding DMO business:
o Met with Kirsh & Company, the DMO accounting agency, to review and finalize the DMO’s Financial SOPs.
o Met with the Board Chair and the CEO to review and provide results of the CEO’s goals for FY 2022/23.
o Met with representatives of Bridge B ank, the DMO’s new banking partner to discuss and implement the setting up of its new account. o Met as part of the Nominating Committ ee to interview a potential new board member.
o Met with the Administrative Servic es Manager (ASM) to begin training on processing DMO payroll.
OVG 360 met with the City, the DMO and JLL to discuss and review outstanding projects that needed to be completed by JLL prior to the end of the calendar year.
OVG 360’s management team also met to review and prepare its event folders for a sales audit scheduled by the City and JLL in December.
Working in conjunction with Levy, the DMO, and the City the sales team reconfirmed its prospect goals for FY 2023/24. OVG 360’s goal for the year is to average 220 active business prospects throughout FY 2023/24. As of the end of the second quarter, OVG 360’s sales team is actively working 131 sales prospects. The sharp decline in prospects for this December is due to a change in how we track lost business opportunities. Previously prospects were updated to reflect event dates for the following year instead of labeling them as "Lost." This allowed the team to continue pursuing them as opportunities. However, after redefining “Lost Business” with the DMO, OVG updated the lead tracking procedures and those prospects that went past the potential event dates are now marked as lost. So, while the lower number of prospects seems to reflect worse business conditions, it will likely result in keeping the prospects fresh for the sales managers. It will also lead to improved accuracy in prospect reporting. OVG 360 will continue to put an emphasis on prospecting and generating leads for Priority 3 business aiming to convert 20% of those prospects into tentative
1 business. Of those tentative events, OVG 360 strives
to reach a conversion rate of 20% into definite2 business throughout the fiscal year.
1 A tentative is defined as having dates held and/or proposals issued to the client. 2 A definite is realized when a client signs its Use License Agreement for an event at Convention Center.
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Key Performance Indicators (KPIs)
Gross revenue was $5,535,047 and net income was $862,575 for Q2. Through the second quarter, the event mix shows the Convention Center hosted eleven of its targeted P3’s, twenty of its P4 goal and 81 of its P5 mark.
Priority 1 (P1) event – Large mult i-day convention and/or conference that utilizes all venue space at the Convention Center, utilizes significant venue services such as food and beverage, audio-visual and information technology, and draws a substantial number of out-of-town visitors that stay in multiple Santa Clara hotels.
Based on projected combined building spend and peak hotel room nights booked, has an 18+ month booking window.
Priority 2 (P2) event – Primarily large multi-day conven tion and/or conference that utilizes most of the venue space at the Convention Center, utilizes venue services such as food and beverage, audio-visual and information technology, and draws out of town visitors that stay in multiple Santa Clara hotels. Based on projected combined building spend and peak hotel room nights booked, has a 12 – 18 month booking window. Priority 3 (P3) event – Multiple or single day event t hat utilizes space at the Convention Center. Attendance and out of town visitors are less than for a P1 or P2. Examples of P3 events may include trade shows, consumer shows, smaller conventions/conferences, and sporting events. Based on projected combined building spend and peak hotel room nights booked, has a 9 – 12 month booking window. Priority 4 (P4) event – Typically a one- or two-day ev ent that utilizes space at the Convention Center. Attendees are primarily local. Special events (e.g., graduations), smaller meetings and/or smaller trade and consumer shows are examples of P4 events. Based on projected combined building spend and peak hotel room nights booked, has a 6 – 9 month booking window.
Priority 5 (P5) event – Usually a single day event. Exampl es of P5 events are banquets, galas, other social type events and meetings. Based on projected combined building spend and peak hotel room nights booked, has a 0 – 6 month booking window.
Performance Measures
2023/24
Target YTD NOTES
$15,663,770 $9,095,303
2. Net Income $104,174 $1,185,384
26,591 11,549
4. Economic Impact $24,444,969 $24,626,994
85% - Reported at year-end
0.5% 0.00%
10 1.0% 0.88%
21 15.0% 9.73%
33 11
19.5% 17.70%
43 20
64.0% 71.68%
141 81
Total Events 220 113
7. Community Benefit
21 60% 0% Reported at year-end
20% 0% Reported at year-end
220 252 Average for the year of P3, P4, P5
OVG Venue Management – Santa Clara Convention Center
8. Number of Prospects (active) (non-cumulative)
Percent of Center employees that volunteer in the communit y Percent of small, local and M/WBE businesses/vendors
Number of collaborative, community-based events hosted at the Center Percent of P5 Events
Number of P5 Events
6. Event Mix at the Convention Center (consumed)
Percent of P1 Events
Number of P1 Events
Percent of P4 Events
Number of P4 Events
Percent of P3 Events
Number of P3 Events
Percent of P2 Events
Number of P2 Events
5. Customer Service Survey Results (overall satisfaction)
3. Number of Room Nights Consumed
1. Convention Center Gross Revenue
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Forecast
SANTA CLARA CONVENTION CENTER
ROLLING FORECAST
FY 2023/2024
ACTUAL YTD PROJECTED TOTAL ORIGINAL
Jul ‐ Dec Jan ‐ Jun PROJECTED BUDGET VARIANCE FY 2024 FY 2024 FYE 6/30/24 FYE 6/30/24
# OF EVENTS 113 94 207 220 (13)
DIRECT EVENT INCOME $ 2,131,846 $ 2,010,771 $ 4,142,617 $ 4,348,664 $` (206,047) ANCILLARY INCOME 1,470,615 831,646 2,302,261 1,872,840 429,421 TOTAL NET EVENT INCOME 3,602,461 2,842,417 6,444,878 6,221,504 223,374 OTHER INCOME 197,913 100,000 297,913 163,770 134,143
EXECUTIVE 152,447 227,855 380,302 437,636 57,334 MARKETING 182,274 262,653 444,927 466,447 21,520 FINANCE 202,823 286,627 489,450 547,041 57,591 EVENTS OPERATIONS 180,499 260,582 441,081 463,116 22,035 OPERATIONS 1,300,442 1,857,180 3,157,622 2,854,867 (302,755) OVERHEAD 596,505 988,925 1,585,432 1,511,997 (73,433) TRANSITION COSTS ‐ ‐ ‐ ‐ ‐ INDIRECT EXPENSES 2,614,990 3,883,822 6,498,812 6,281,104 (217,708)
OPERATING NET INCOME (LOSS) 1,185,384 (941,405) 243,979 104,170 139,809 NET INCOME (LOSS) $ 1,185,384 $ (941,405) $ 243,979 $ 104,170 $ 139,809
The Center operated at a profit of $1,185,384 through Q2 as a result of higher audio- visual and electrical revenues. For the remainder of FY 2023/24, revenues are projected at a $941,405 loss resulting in an overall profit of $243,979 for the fiscal year. If these projections hold, the Center will exceed its budgeted profit of $104,170 by $139,809.
While this number is fluid, OVG 360 anticipates that the projected profit will continue to increase in the coming months due to new business bookings scheduled in the year and for the year.
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FY 2023/24 Capital Improvement Projects (CIP)
CIP Project Updates
OVG 360 issued a revised memo addre ssing the ongoing challenges with the Air Wall System in the Grand Ballroom.
OVG 360 finalized its agreement with Kitchell to conduct a comprehensive Electrical Assessment of the Convention Center.
Following the withdrawal of OV G 360's original electrical contractor for the Digital Signage project, an RFB was issued; however, OVG did not receive any responsible bidders. Under the City's guidance, OVG reached out to electrical contractors directly for quotes, and OVG 360 is in discussion with a potential electrical contractor.
OVG 360 GM, working with the City’s C ontract Administrator, prepared and presented an updated 5-year Capital Plan. The full list was reorganized based on project priority.
Levy successfully completed the Refri geration Project for the Main Kitchen, upgrading all refrigerators and freezers.
OVG 360 operations team conducted a tw o-day walkthrough of the Center’s electrical system in collaboration with the Kitchell contractor. Council approved the allocation of $90, 000 for a roof assessment. The RFB will be released in Q3.
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CIP Project Budget
Proj. # Project Name Phase CITY/OVG 360
REV ISED BUDGET
LEV Y TOTAL BUDGET Actual Exp. Balance
003 Convention Center HVAC - BMS System Completed FY 2019/20 $ 20,450 $ - $ 20,450 $ 20,450 $ - 004 Convention Center HVAC Portable A/C Units Completed FY 2020/21 $ 75,350 $ - $ 75,350 $ 75,350 $ - 005 Convention Center Security System Completed FY 2021/22 $ 172,831 $ - $ 172,831 $ 172,831 $ - 006 Convention Center Lobby Roof (Glass
Pyramids) Assessment and R epair
Completed FY 2021/22 $ 479,300 $ - $ 479,300 $ 479,300 $ - 008 Convention Center Interior Digital Signage
and D isplay System
Implementation $ 1,035,386 $ - $ 1,035,386 $ 813,205 $ 222,181 009 Convention Center Interior Paint Completed FY 2021/22 $ 648,052 $ - $ 648,052 $ 648,052 $ - 012 Convention Center Riding Vacuum Purchase Completed FY 2019/20 $ 31,238 $ - $ 31,238 $ 31,238 $ - 013 Convention Center Carpet Replacement Completed FY 2021/22 $ 1,509,869 $ 241,856 $ 1,751,725 $ 1,751,725 $ - 014 Balance - Contingency (E lectrical - $ 137,524 $ - $ 137,524 $ 34,474 $ 103,050 015 Kitchen/Tech Café/Stand B Planning $ - $ 1,757,065 $ 1,757,065 $ 297,872 $ 1,459,193 016 R oof Assessment Planning $ 90,000 $ - $ 90,000 $ - $ 90,000 TOTAL $ 4,200,000 $ 1,998,921 $ 6,198,921 $ 4,324,497 $ 1,874,424
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Community Involvement
OVG 360 employees continued to volunteer for the Academy of Travel & Tourism program at Milpitas High School as mentors and judges. This program is a small learning community that focuses on Hospitality, Tourism, and Recreation in partnership with local businesses.
OVG 360 organized a "Warm Coat Drive" in November for the Opening Doors organization's Operation REACH. This initiative aims to provide assistance to homeless individuals seeking support services in the downtown business corridor. Our mobile unit helps homeless residents find emergency shelter, clothing, showers, laundry service, meals, medical services, case management, employment training, and more.
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The OVG 360 team hosted the 2 nd Annual Frosty Fest in partnership with Levy and other SCCC partners. Over 1,200 people registered for the event; 32% of which were residents of Santa Clara. Frosty Fest featured activities such as gingerbread man cookie decorating, arts and crafts, games, a scavenger hunt throughout the SCCC, and performances by local groups, including the Santa Clara City Library, Montage Dance, the New Ballet of San Jose, the Salvation Army, Palo Alto Players, and more. The event brought together residents for an evening filled with festive joy and community spirit.
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Santa Clara Convention Center
5001 Great America Parkway
Santa Clara, CA 95054
Tel: (408) 748-7000
www.santaclaraconventioncenter.com
General Manager: Kelly Carr