FY 2023/24 QUARTERLY REPORT – 3rd Quarter Ended April 30, 2024 April 25, 2024
Santa Clara Convention Center FY 2023/24 3rd Quarter Report Page 1 of 16
Table of Contents
3rd Quarter Highlights ............................................................................................. 2 Strategic Highlights ............................................................................................. 2 Financial Highlights ............................................................................................. 3 Event Highlights ................................................................................................... 3 Operational Highlights ........................................................................................ 4 Other Noteworthy Highlights .............................................................................. 4 Financial Summary ................................................................................................. 5 Financial Results ................................................................................................. 5 Event Statistics…………………………………………………………………………7
Event Revenue ..................................................................................................... 7 Partners ................................................................................................................ 7 Indirect Expenses ................................................................................................ 8 Previous Fiscal Year Comparison ...................................................................... 9 Other Activities ...................................................................................................... 10 Key Performance Indicators (KPIs) ..................................................................... 11 Forecast ................................................................................................................. 12 FY 2023/24 Capital Improvement Projects (CIP) ................................................. 13 Community Involvement ....................................................................................... 15
Santa Clara Convention Center is strategically located in the heart of Silicon Valley, a prime location for conventions, trade shows and exhibitions. The Santa Clara Convention Center is minutes from hotels, restaurants, Levi’s Stadium, California’s Great America Theme Park, and many of the largest and most influential technology companies in the world, with easy access to freeways and Norman Y. Mineta San Jose International Airport and only 45 miles south of San Francisco. The Convention Center features 100,000 square feet of exhibit space, a 22,400 square foot ballroom, 31 breakout rooms and a 607-seat theater and attracts over 350,000 visitors annually. The facility is an integral economic component of Santa Clara, generating economic benefits through attendee direct and indirect spending and sustaining over 500 local jobs.
For more information, visit www.santaclaraconventioncenter.com.
Santa Clara Convention Center FY 2023/24 3rd Quarter Report Page 2 of 16
3rd Quarter Highlights
This quarterly report covers fiscal operations of the Santa Clara Convention Center for the third quarter ended March 31, 2024. This report is unaudited and, therefore, subject to change.
123,606
Total Attendance
52 Total Events
$4,198,314
Total Revenue
Strategic Highlights
Oak View Group (OVG) maintains active involvement with the Silicon Valley/Santa Clara DMO, Inc., also known as Discover Santa Clara®, and the Santa Clara Tourism Improvement District (SCTID). Serving on the Nominating Committee, the OVG General Manager (GM) participated in interviews for two potential new Board Members. Additionally, as a Board Member/Officer of the DMO, the OVG GM contributed to various organizational activities, including financial preparations and training for the transition of payroll duties to the DMO’s accounting firm. Throughout the quarter, OVG remained highly engaged in diverse activities, such as partner meetings, contract evaluations, union adjustments, and capital projects. Two new bids/proposals for capital projects were issued, and estimated pricing was submitted for restroom renovations at the Center to align with upcoming events in 2026, including Super Bowl LX and the FIFA World Cup.
Collaborative efforts with partners, including Levy (Food & Beverage), Encore (Audio Visual), and Smart City (IT), focused on exploring event opportunities and refining operational processes and revenue strategies. Together, a "Sporting Events" package was developed for future bookings. OVG, in coordination with its partners, continued to implement the booking policy while actively pursuing new business ventures to attract significant events to the facility. The dedicated sales efforts of the Center team led to the booking of 70 events during the quarter, 19 of which were identified as new business. OVG continued to monitor event load and potential revenue throughout the quarter. All employees were brought back in accordance with California’s Rehiring and Retention Law.
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Financial Highlights
After a better than anticipated first and second quarter, the SCCC saw business continue to trend upward in the third quarter. Gross revenue, January through March, was $4,198,314 representing 119.55% of the overall budget for revenue.
Conversely, expenses totaled $3,821,187, 105.01% of the budgeted expenses for the quarter, resulting in an overall profit of $377,127 for Q3.
Event Highlights
Fifty-two events took place during the quarter, one less than the budgeted number of 53. Two events rescheduled their dates in Q3, three events were canceled due to either a reduction in registration numbers or other reasons within the quarter. A total of 19 clients did not move forward with their proposals.
In January, over 4,000 attendees gathered for the Aspire Tour, a new client of the SCCC. Aspire is an event aimed at motivating business leaders and entrepreneurs to chase and achieve their goals. February brought the California Conference for Women (CCFW) to the SCCC, drawing over 3,500 participants. The CCFW provides connection, motivation, inspiration, and skill building for thousands of women each year. Influential experts including the former Prime Minister of New Zealand Jacinda Arden and actor Viola Davis spoke to attendees. Capping the quarter, the SCCC held the US Futsal Northwest Regional Championships in March. Over 6,000 players, coaches and guests attended this annual event.
US Futsal NW Championship March 2024 Aspire Tour January 2024
California Conference for Women March 2024
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Operational Highlights
As mentioned above, a total of 52 events occurred in the third quarter, with 13 in January 14 in February, and 25 in March.
Throughout the quarter, the GM monitored event load and staffing levels at the Center, responding to fluctuations driven by staff turnover. Five Event Manager candidates, one Event Coordinator candidate, and multiple part-time Security candidates were interviewed, resulting in staffing levels ranging between 31 and 32 employees.
Collaboration between OVG and the Hyatt was strengthened with the initiation of a new weekly Operations meeting, fostering enhanced partnership between the two entities.
An addendum with Smart City, the Center's exclusive IT provider, was issued and executed by the GM, extending their services until June 30, 2024. Memos addressing patron inquiries about food and beverage options at select events were provided to the City by the GM in conjunction with the Levy team. The Center's Credit Card payment policy was updated by the GM for improved facility operations.
Other Noteworthy Highlights
GM reviewed and updated the SOP for City and partner events and issued it to staff.
OVG hosted 28 site tours for potential future events at the Convention Center. The GM researched and gathered information on partnerships between Convention Center Management Companies and Destination Marketing Organizations (DMOs) in other destinations. This research served as a foundation for proposing a strategic direction for Santa Clara. Attendance by the GM at the Levy "Teaching Kitchen" graduation event held at the Center demonstrated ongoing engagement with partner activities. Strategic discussions on business development funds and marketing efforts for the Super Bowl and FIFA events took place between the OVG GM, the City, and the DMO.
Collaborative efforts between the GM and the Operations Manager included meetings with the Convention Center's vertical transportation repair and maintenance company to review the current agreement and assess the level of preventative maintenance being conducted.
The GM initiated the drafting of a new policy governing deliveries at the SCCC to enhance operational efficiency and security protocols.
Santa Clara Convention Center FY 2023/24 3rd Quarter Report Page 5 of 16
Financial Summary
Financial Results
In FY 2023/24, the third quarter mirrored its traditional pattern of a sluggish start progressively increasing the event load until the end of the quarter. January, despite registering an overall loss, exceeded the budgeted loss by nearly $75,000.
February emerged as the most lucrative month of the quarter, yielding a profit of over $340,000, surpassing the anticipated budget by over $500,000. While March generated a profit, it fell short by about $100,000 from what was projected, primarily due to lower than anticipated Food and Beverage revenue. Consequently, OVG and its partners achieved a gross revenue of $4,198,314 during the quarter, surpassing the budgeted amount by $686,513. The net income for Q3 amounted to $377,127, in contrast to the anticipated loss of $126,944, thereby exceeding the budgeted income by $504,071.
Financial Summary – 3rd Quarter Ended March 31, 2024
Projected in
Budget
Actual Difference
Gross Revenue $ 3,511,801 $ 4,198,314 $ 686,513 Total Expense 3,638,745 3,821,187 (182,442) Net Income ($ 126,944) $ 377,127 $ 504,071
Total expenses for the quarter were $3,821,187 or $182,442 more than the budgeted amount of $3,638,745. There was $83,528 of other revenue recognized in Q3 primarily from cancelation fees and interest income.
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Income Statement SANTA CLARA CONVENTION CENTER QUARTERLY GROSS INCOME STATEMENT For the Nine Months Ending March 31, 2024 QUARTER 3 TO DATE YEAR TO DATE BUDGET ACTUAL VARIANCE BUDGET ACTUAL VARIANCE Number of Events 53 52 (1) 162 165 3 Number of Event Days 134 132 (2) 401 396 (5)
Attendance 55,049 123,606 68,557 183,304 256,707 73,403 Event Revenue
Rental 923,197 1,016,045 92,848 2,881,675 2,803,886 (77,789) Services 38,156 113,639 75,483 115,115 306,499 191,384 IT/Telecom 306,837 229,573 (77,264) 791,170 869,451 78,281 Food & Beverage 1,642,394 1,583,727 (58,667) 5,527,757 5,600,218 72,461 Electrical 164,958 438,302 273,344 308,694 956,018 647,324 Audio Visual 393,753 733,500 339,747 1,000,120 2,476,104 1,475,984 Total Event Revenue 3,469,295 4,114,786 645,491 10,624,531 13,012,176 2,387,645 Event Expenses
Services - 20,985 (20,985) - 74,601 (74,601)
IT/Telecom 227,060 156,110 70,950 585,466 591,227 (5,761) Food & Beverage 1,517,948 1,531,514 (13,566) 4,870,016 4,633,112 236,904 Electrical 115,471 326,120 (210,649) 216,086 708,171 (492,085) Audio Visual 263,814 531,057 (267,243) 670,080 1,853,604 (1,183,524) Total Event Expenses 2,124,293 2,565,786 (441,493) 6,341,648 7,860,715 (1,519,067) Net Event Income (Loss)
1,345,002
1,549,000
203,998
4,282,883
5,151,461
868,578
Other Revenue
42,506
83,528
41,022
119,265
281,441
162,176 Total Net Event & Other
Revenue
1,387,508
1,632,528
245,020
4,402,148
5,432,902
1,030,754
Indirect Expenses
Executive 102,821 84,897 17,924 321,639 237,344 84,295 Finance 110,358 95,103 15,255 343,581 277,377 66,204
Event Services 133,288 73,707 59,581 405,559 276,529 129,030 Sales/Marketing 108,060 81,531 26,529 339,618 262,029 77,589 Operations 681,926 824,674 (142,748) 2,109,359 2,125,116 (15,757) Overhead 377,999 95,489 282,510 1,133,998 691,996 442,002 Total Indirect Expenses 1,514,452 1,255,401 259,051 4,653,754 3,870,391 783,363 Net Operating Income
(126,944)
377,127
504,071
(251,606)
1,562,511
1,814,117
Net Income
(126,944)
377,127
504,071
(251,606)
1,562,511
1,814,117
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Event Statistics
There were 52 events scheduled in Q3 with $4,114,786 in revenue and $2,565,786 in expenses. ‘Conventions’ and ‘Sporting Events’ generated the largest amount of revenue in the quarter.
Event Revenue
Event Net Revenue – 3rd Quarter Ended March 31, 2024
Event Types Gross Revenue Cost of Sales Net Revenue
Banquets $109,545 $77,809 $31,736
Meetings 286,313 $161,316 124,997
Consumer Shows 191,722 $74,092 117,630
Trade Shows 155,974 $61,817 94,157
Conventions 2,769,326 $1,992,335 776,991
Special Events 166,230 $45,536 120,694
Miscellaneous Events - - -
Sporting Events 435,676 $152,881 282,795
Totals $4,114,786 $2,565,786 $1,549,000
This quarter, there was a profit of $1,549,000. Revenues generated were higher than anticipated due to increased AV/Electric activity. Event expenses were slightly over budget due to the increase in event revenue for the quarter.
Partners
Partner Revenue – 3rd Quarter Ended March 31, 2024
Partner Gross
Revenue
Cost of
Sales
Net
Revenue
Levy Restaurants $1,583,727 $1,531,514 $52,213
Smart City (IT services) 229,573 156,110 73,463
ENCORE-AV (AV services) 733,500 531,057 202,443
Electrical 438,302 326,120 112,182
Totals $2,985,102 $2,544,801 $440,301
Partner revenue for Q3 was $2,985,102. The cost of sales was $2,544,801 for a net profit of $440,301.
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Indirect Expenses
Total indirect expenses were $1,255,401 for the quarter.
Departments Expense Description Indirect Cost
Executive Senior personnel $84,897
Marketing Sales and marketing related 81,531
Finance Finance and Human Resources 95,103
Events Staffing to manage events 73,707
Operations
Engineering, building services, security, and
all other related expenses to operate the
building
824,674
Overhead Non-departmental expenses 95,489
Transition Costs Costs related to the transition to OVG - Totals $1,255,401
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Previous Fiscal Year Comparison
When compared to the same quarter of the previous fiscal year, the number of actual events was one more than FY 22/23; however, FY 2023/24 saw a sixteen-day increase in the number of event days. While the number of overall events stayed nearly the same, there was an increase in overall attendance, which is usually indicative of the type of events that took place. For example, consumer/public shows generate more attendance than meetings or banquets and in FY 2023/24, there were two very large consumer/public shows, the Silicon Valley Auto Show, and the Bay Area Travel Show.
Financially, there was an improvement in gross revenue, however expenses were higher which led to a lower net operating gain of $377,127 in the current quarter compared to a net operating gain of $543,497 in 3rd quarter of FY 2022/23.
Quarter 3 Comparison
Quarter ended March 31, 2024 Quarter ended March 31, 2023
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Projected
in Budget
Actual Budgeted
Overage /
(Underage)
Number of Events 53 52 (1) 104 51 (53)
Number of Event Days 134 132 (2) 205 116 (89)
Attendance 55,049 123,606 68,557 42,300 80,600 38,300
Gross Revenue $3,511,801 $4,198,314 $686,513 $3,603,992 $3,754,579 $150,587 Total Expense $3,638,745 $3,821,187 ($182,442) $3,521,344 $3,211,082 $310,262 Net Income ($126,944) $377,127 $504,071 $82,648 $543,497 $460,849
YTD Comparison
YTD ended March 31, 2024 YTD ended March 31, 2023
Projected in
Budget
Actual Budgeted
Overage /
(Underage)
Projected in
Budget
Actual Budgeted
Overage /
(Underage)
Number of Events 162 165 3 270 158 (112)
Number of Event Days 401 396 (5) 546 349 (197)
Attendance 183,304 256,707 73,403 134,840 207,624 72,784
Gross Revenue $10,743,796 $13,293,617 $2,549,821 $9,716,925 $10,176,640 $459,715 Total Expense $10,995,402 $11,731,106 ($735,704) $10,114,858 $8,922,888 $1,191,970 Net Income ($251,606) $1,562,511 $1,814,117 ($397,933) $1,253,752 $1,651,685
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Other Activities
OVG engaged in multiple discussions with the City, Levy, and the DMO throughout the quarter to review the current Booking Policy and explore potential future modifications.
OVG, in collaboration with the DMO’s marketing team created, approved, produced, and installed new “No Outside Food & Beverage” signage for the facility.
OVG, in order to retain a lucrative piece of business, replaced the previous air conditioning unit in the Box Office with a new model.
OVG staff reviewed, produced, and returned Santa Clara County’s request for the Center’s Possessory Tax report.
The GM met with the Marketing Manager of Puesto Restaurant to explore potential advertising opportunities at the SCCC. OVG is currently assessing signage locations and costs, pending discussion with its Contract Administrator before finalizing any agreements.
Working in conjunction with Levy, the DMO, and the City, the sales team reconfirmed its prospect goals for FY 2023/24. OVG’s goal for the year is to average 220 active business prospects throughout FY 2023/24. As of the end of the third quarter, OVG’s sales team is actively working 109 sales prospects. The decline in prospects for this quarter is due to a change in how OVG tracks lost business opportunities. Previously prospects were updated to reflect event dates for the following year instead of labeling them as "Lost." This allowed the team to continue pursuing them as opportunities. However, after redefining “Lost Business” with the DMO, OVG updated the lead tracking procedures and those prospects that went past the potential event dates are now marked as lost. So, while the lower number of prospects seems to reflect worse business conditions, it will likely result in keeping the prospects fresh for the sales managers. It will also lead to improved accuracy in prospect reporting. OVG will continue to put an emphasis on prospecting and generating leads for Priority 3 business aiming to convert 20% of those prospects into tentative1 business. Of those tentative events, OVG strives to reach a conversion rate of 20% into definite2 business throughout the fiscal year.
1 A tentative is defined as having dates held and/or proposals issued to the client. 2 A definite is realized when a client signs its Use License Agreement for an event at Convention Center.
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Key Performance Indicators (KPIs)
Gross revenue was $4,198,314 and net income was $377,127 for Q3. Through the third quarter, the event mix shows the Convention Center hosted nineteen of its targeted P3’s, twenty-eight of its P4 goal and 117 of its P5 mark.
Priority 1 (P1) event – Large multi-day convention and/or conference that utilizes all venue space at the Convention Center, utilizes significant venue services such as food and beverage, audio-visual and information technology, and draws a substantial number of out-of-town visitors that stay in multiple Santa Clara hotels. Based on projected combined building spend and peak hotel room nights booked, has an 18+ month booking window.
Priority 2 (P2) event – Primarily large multi-day convention and/or conference that utilizes most of the venue space at the Convention Center, utilizes venue services such as food and beverage, audio-visual and information technology, and draws out of town visitors that stay in multiple Santa Clara hotels. Based on projected combined building spend and peak hotel room nights booked, has a 12 – 18 month booking window.
Priority 3 (P3) event – Multiple or single day event that utilizes space at the Convention Center. Attendance and out of town visitors are less than for a P1 or P2. Examples of P3 events may include trade shows, consumer shows, smaller conventions/conferences, and sporting events. Based on projected combined building spend and peak hotel room nights booked, has a 9 – 12 month booking window. Priority 4 (P4) event – Typically a one- or two-day event that utilizes space at the Convention Center.
Attendees are primarily local. Special events (e.g., graduations), smaller meetings and/or smaller trade and consumer shows are examples of P4 events. Based on projected combined building spend and peak hotel room nights booked, has a 6 – 9 month booking window.
Priority 5 (P5) event – Usually a single day event. Examples of P5 events are banquets, galas, other social type events and meetings. Based on projected combined building spend and peak hotel room nights booked, has a 0 – 6 month booking window.
Performance Measures2023/24 TargetYTD NOTES$15,663,770 $13,293,617 2. Net Income$104,174 $1,562,511 26,591 13,6434. Economic Impact$24,444,969 $41,470,606 85% -Reported at year-end0.5% 0.00%1 01.0% 0.61%2 115.0% 11.52%33 1919.5% 16.97%43 2864.0% 70.91%141 117Total Events220 1657. Community Benefit2 160% 0%Reported at year-end20% 0%Reported at year-end220 209Average for the year of P3, P4, P55. Customer Service Survey Results (overall satisfaction)3. Number of Room Nights Consumed1. Convention Center Gross RevenueOVG Venue Management – Santa Clara Convention Center8. Number of Prospects (active) (non-cumulative)Percent of Center employees that volunteer in the communityPercent of small, local and M/WBE businesses/vendorsNumber of collaborative, community-based events hosted at the Center Percent of P5 EventsNumber of P5 Events6. Event Mix at the Convention Center (consumed)Percent of P1 EventsNumber of P1 EventsPercent of P4 EventsNumber of P4 EventsPercent of P3 EventsNumber of P3 EventsPercent of P2 EventsNumber of P2 Events
Santa Clara Convention Center FY 2023/24 3rd Quarter Report Page 12 of 16
Forecast
SANTA CLARA CONVENTION CENTER
ROLLING FORECAST
FY 2023/2024
ACTUAL YTD PROJECTED TOTAL ORIGINAL
Jul - Mar Apr - Jun PROJECTED BUDGET VARIANCE FY 2024 FY 2024 FYE 6/30/24 FYE 6/30/24
# OF EVENTS 165 73 238 220
18 DIRECT EVENT INCOME $3,314,009 $1,146,985 $4,460,994 $4,348,663 $112,331
ANCILLARY INCOME
1,837,452
559,267
2,396,719
1,872,840
523,879
TOTAL NET EVENT
INCOME
5,151,461
1,706,252
6,857,713
6,221,503
636,210
OTHER INCOME
281,441
65,000
346,441
163,770
182,671
EXECUTIVE
237,344
118,672
356,016
437,636
81,620
MARKETING
277,377
138,689
416,066
466,447
50,381
FINANCE
276,529
138,265
414,794
547,041
132,247
EVENTS OPERATIONS
262,029
131,015
393,044
463,116
70,072
OPERATIONS
2,125,116
1,062,558
3,187,674
2,854,867
(332,807)
OVERHEAD
691,996
345,998
1,037,994
1,511,997
474,003
INDIRECT EXPENSES
3,870,391
1,935,197
5,805,588
6,281,104
475,516 OPERATING NET INCOME
(LOSS)
1,562,511
(163,945)
1,398,566
104,169
1,294,397
NET INCOME (LOSS) $1,562,511 ($163,945) $1,398,566 $104,169 $1,294,397
The Center operated at a profit of $1,562,511 through Q3 as a result of higher food and beverage, audio-visual and electrical revenues. For the remainder of FY 2023/24, revenues are projected at a $163,945 loss resulting in an overall profit of $1,398,566 for the fiscal year. If these projections hold, the Center will exceed its budgeted profit of $104,169 by $1,294,397. While this number is fluid, OVG anticipates that the projected profit will continue to increase in the fourth quarter due to business still booking in the year and for the year.
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FY 2023/24 Capital Improvement Projects (CIP)
CIP Project Updates
OVG completed the RFP process for the Roof Assessment project. This project was awarded in the third quarter and the assessment will begin at the beginning of Q4.
City Council approved the allocation of an additional $125,000 for the Digital Signage project and OVG finalized an agreement with a local electrical contractor.
In preparation for FY 2024/25 project implementation, the GM prepared, reviewed, and issued an RFP for the replacement of the Grand Ballroom air walls. The system is antiquated and is in desperate need of replacement.
Proposals were submitted at the end of the third quarter and a decision on the selected proposer will be made at the beginning of Q4. In preparation for FY 2024/25 project implementation, the GM prepared, reviewed and issued an RFP for a new Booking System Software system at the SCCC. Project is anticipated to be awarded in Q4.
The GM and staff prepared estimates for a “refresh” of the Convention Center restrooms in the original building and Great America Wing. Estimates were forwarded to the City for review.
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CIP Project Budget
Proj. # Project Name Phase CITY/OVG 360REVISED BUDGETLEVY TOTAL BUDGET Actual E xp.Balance003 Convention Center HVAC - BMS System UpgradeCompleted FY 2019/20 $ 20,450 $ - $ 20,450 $ 20,450 $ - 004 Convention Center HVAC Portable A/C UnitsCompleted FY 2020/21 $ 75,350 $ - $ 75,350 $ 75,350 $ - 005 Convention Center Security SystemCompleted FY 2021/22 $ 172,831 $ - $ 172,831 $ 172,831 $ - 006 Convention Center Lobby Roof (Glass Pyramids) Assessment and RepairCompleted FY 2021/22 $ 479,300 $ - $ 479,300 $ 479,300 $ - 008 Convention Center Interior Digital Signage and Display SystemImplementation $ 1,160,386 $ - $ 1,160,386 $ 828,107 $ 332,279 009 Convention Center Interior PaintCompleted FY 2021/22 $ 648,052 $ - $ 648,052 $ 648,052 $ - 012 Convention Center Riding Vacuum PurchaseCompleted FY 2019/20 $ 31,238 $ - $ 31,238 $ 31,238 $ - 013 Convention Center Carpet ReplacementCompleted FY 2021/22 $ 1,509,869 $ 241,856 $ 1,751,725 $ 1,751,725 $ - 014 Balance - Contingency (Electrical Implementation $ 137,524 $ - $ 137,524 $ 67,744 $ 69,780 015 Kitchen/Tech Café/Stand BP lanning $ - $ 1,757,065 $ 1,757,065 $ 420,542 $ 1,336,523 016 Roof AssessmentP lanning $ 90,000 $ - $ 90,000 $ - $ 90,000 TOTAL $ 4,325,000 $ 1,998,921 $ 6,323,921 $ 4,495,339 $ 1,828,582
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Community Involvement
In February, OVG organized a "Socks and Shoes
Drive" for the Opening Doors organization's Operation
REACH which provides assistance to homeless
individuals seeking support services in the downtown
business corridor. The mobile unit helps individuals find emergency shelter, clothing, showers, laundry service,
meals, medical services, and more. The OVG team
donated over 60 pairs of shoes and socks for the
program.
In March, the OVG Senior Director of Sales
and the Levy Director of Sales volunteered
with The Princess Project – Silicon Valley.
The Princess Project is a non-profit,
volunteer-run organization that provides free
Prom/ Graduation dresses and accessories
to teens in the Bay Area.
The OVG Director of Events received the
following thank you card from the event
planner of the Project Cornerstone – YMCA
Breakfast that was hosted at the Center in
March.
Santa Clara Convention Center FY 2023/24 3rd Quarter Report Page 16 of 16
Santa Clara Convention Center
5001 Great America Parkway
Santa Clara, CA 95054
Tel: (408) 748-7000
www.santaclaraconventioncenter.com
General Manager: Kelly Carr