1 AMENDMENT NUMBER 3 TO THE MASTER PRODUCT AND
SERVICES AGREEMENT DATED OCTOBER 12, 2017
This amendment ("Amendment") modifies the Master Product and Services Agreement between the City of Santa Clara ("City") and Intergraph Corporation through its Hexagon Safety, Infrastructure & Geospatial Division (“Hexagon”), dated October 12, 2017 (the "Master Agreement").
WHEREAS, Hexagon and the City executed the Master Agreement on October 12, 2017;
WHEREAS , Hexagon and the City executed Amendment Number 1 to the Master Agreement on December 2, 2019, which, among other things, modified Orders 1 and 2 under the Master Agreement ;
WHEREAS, Order Number 2 provided for Maintenance Services for five years following the conclusion of the Subsystem Extended Warranty Period and is set to end on November 30, 2024;
WHEREAS, Hexagon and the City executed Amendment Number 2 to the Master Agreement on September 13, 2023, which extended the validity of the Master Agreement through the conclusion of Order 2, November 20, 2024 ("Master Agreement as Amended"); WHEREAS , the Parties desire to again ex tend the term of the Master Agreement to facilitate additiona l Maintenance an d Support S ervices an d Orders thereunder ; WHEREAS, the Parties also desire to update the City’s existing I/CAD 9.4 system to the 2H2023 release;
NOW THEREFORE, in consideration of the mutual promises hereof, and the mutual obligations in the Master Agreement as Amended and as further amended herein, the City and Hexagon agree to the following:
1. Section 5.1 is del eted and replaced with the following:
The Term of this Agreement shall begin on the Effective Date and remain in effect until November 30, 2029, or until the Agreement is earlier terminated pursuant to a section below.
2. Exhibit I to the Agre ement is here by added and is attached hereto and labeled as Order Number 3 ADDITIONAL MAINTENANCE SERVICES .
3. Exhibit J to the Agreement is hereby added and is attached hereto and labeled as Order Num
ber 4 2H2023 UPDATE FOR I/CAD 9.4 .
2 4. The City an d Hexagon each ratify and confirm the terms, conditions, obligations and undertakings set forth in the Master Agreement as Amended , and except as modified hereby, all other terms and conditions of the Master Agreement as Amended , including the specifically incorporated elements of the Contract, shall remain in full force and legal effect.
In W
itness Whereof, the Parties have entered into the Agreement as of the date stated herein:
City of Santa Clara
Authorized Signature
Printed Name
C
ity Manager
Title
Date
Intergraph Corporation
Authorized Signature
T
iffany Taylor
Printed Name
A
mericas Finance Director
Title
Date
A
pproved as to Form:
City Attorney
1 EXHIBIT I
ORDER NUMBER 3
ADDITIONAL MAINTENANCE SERVICES
S
ubject to that certain Master Agreement (the “Master Agreement”) between Intergraph Corporation doing business as Hexagon Safety and Infrastructure (referred to in this Order 3 as “Contractor”, “Intergraph”, and “Hexagon”) and the City of Santa Clara (“Customer” or the “City”), this Order Number 3 (“Order 3”) specified the term and pricing for Maintenance Services for the System following the end of Order Number 2.
1. S
ubject Matter. As Order 3 is solely for Maintenance Services, it is governed by the Master Agreement and more particularly Exhibit C (Hexagon’s U.S. Maintenance Terms and Conditions for Software) thereto.
2. Ter
m. Under Order 3, each Subsystem will be supported for a total of five (5) years following the conclusion of Order Number 2.
3. Pricing. Pricing for Order 3 is set forth in Hexagon Quote 2024-60235 attached to this Exhibit.
4. M
odifications. As other Orders that include additional Software are made pursuant to this Master Agreement, Order 3 will be correspondingly modified without the need for its own separate Change Order to account for the additional software being maintained not
withstanding anything else to the contrary as reflected in the Order and through s
ubsequently issued Quotes for Maintenance Services.
5. A
uthorization of Services. By executing the Master Agreement, the parties have s
imultaneously entered and agreed to Order 3 for which no further documentation is needed for the Authorization of Services as provided in Section 3 of Exhibit C to the M
aster Agreement. For clarification, approximately 90 days prior to the end of an annual Coverage Period, Hexagon will provide a Quote and invoice for the Maintenance S
ervices to be provided for the ensuing calendar year, in accordance with the pricing t
erms set forth in Quote 2024-60235. Aside from payment of the applicable invoice in ac
cordance with the Master Agreement, the parties are not required to execute the Q
uote or perform other actions that would be typically part of a contract formation or renewal process and are otherwise described in Section 3 of Exhibit C to the Master Agreement.
This quotation has been prepared for:
Santa Clara Police Department
Saskia Lagergren
Communications Operation Manager
1990 W
alsh Ave
Santa Clara CA 95050
United States
Ship To:
Santa Clara Police Department
Saskia Lagergren
Communications Operation Manager
601 El Camino Real
Santa Clara California 95050
United States
Bill To:
Santa Clara Police Department
Saskia Lagergren
Communications Operation Manager
1500 W
arburton Ave.
Santa Clara California 95050
United States
Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph W
ay
Madison, Alabama 35758 USA
Tel: (256) 730-2000
RenewalQuotation
Renewal Configuration Listing
USD
Line Base Part Description Begin End Service
Level
Month
s
Qty Monthly Price Extended Net Price
1 IPS0004BCK I/Informer CC - Backup License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 2 IPS0004RDT I/Informer CC - Redundant License 12/01/2024 11/30/2025 PRM 12 1 $316.92 $3,803.04 3 IPS0004TRN I/Informer CC - Training License 12/01/2024 11/30/2025 PRM 12 1 $453.58 $5,442.96 4 IPS0002TST I/Dispatcher CC - Test License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 5 IPS0004 I/Informer CC 12/01/2024 11/30/2025 PRM 12 1 $453.58 $5,442.96 6 IPS0009TST I/Mobile Data Terminal NL - Test
License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
7 IPS0012 I/Page NL 12/01/2024 11/30/2025 PRM 12 1 $411.11 $4,933.32 8 IPS0012BCK I/Page NL - Backup License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 9 IPS0012RDT I/Page NL - Redundant License 12/01/2024 11/30/2025 PRM 12 1 $287.52 $3,450.24 10 IPS0015 I/Tracker - I/CAD NL 12/01/2024 11/30/2025 PRM 12 1 $512.28 $6,147.36 11 IPS0015RDT I/Tracker - I/CAD NL - Redundant
License
12/01/2024 11/30/2025 PRM 12 1 $360.41 $4,324.92
12 IPS0015TST I/Tracker - I/CAD NL - Test License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 13 IPS0051 I/CADLink CC 12/01/2024 11/30/2025 PRM 12 1 $206.51 $2,478.12 14 IPS0053 I/Fire Station Printing CC 12/01/2024 11/30/2025 PRM 12 1 $210.06 $2,520.72 15 IPS0053TST I/Fire Station Printing CC - Test
License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
16 IPS0004TST I/Informer CC - Test License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 17 IPS0008 I/Push To Talk NL 12/01/2024 11/30/2025 PRM 12 1 $206.51 $2,478.12 18 IPS0008BCK I/Push To Talk NL - Backup License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph W
ay
Madison, Alabama 35758 USA
Tel: (256) 730-2000
19 IPS0008RDT I/Push To Talk NL - Redundant
License
12/01/2024 11/30/2025 PRM 12 1 $143.76 $1,725.12
20 IPS0009 I/Mobile Data Terminal NL 12/01/2024 11/30/2025 PRM 12 1 $906.15 $10,873.80 21 IPS0009TRN I/Mobile Data Terminal NL - Training
License
12/01/2024 11/30/2025 PRM 12 1 $906.15 $10,873.80
22 IPS0080 Mobile for Public Safety CC 12/01/2024 11/30/2025 PRM 12 56 $24.30 $16,329.60 23 IPS1183 Intergraph Remote Content
Management CC
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
24 IPS0009MRC I/MDT for Intergraph Mobile
Responder- Comp
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
25 IPS3042-BCK EdgeFrontier Runtime Engine -
Backup License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
26 IPS3042DEV Xalt - Integration Developer Engine
NL
12/01/2024 11/30/2025 PRM 12 1 $321.99 $3,863.88
27 EFCUSTOM16 EF IF to TabletCommand Services 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 28 ESCROW Escrow 12/01/2024 11/30/2025 PRM 12 1 $55.83 $669.96 29 IPSCUSTOM04 Custom Services for I/Informer to
CJIC
12/01/2024 11/30/2025 PRM 12 1 $1,019.89 $12,238.68
30 IPSCUSTOM04 Informer Nested Queries 12/01/2024 11/30/2025 PRM 12 1 $609.50 $7,314.00 31 IPSCUSTOM04 Informer Transactions for Mobile
Responder
12/01/2024 11/30/2025 PRM 12 1 $203.16 $2,437.92
32 IPS1184 I/Map Editor for ArcGIS CC 12/01/2024 11/30/2025 PRM 12 1 $83.03 $996.36 33 IPS0048BCK I/FRMS-CADlink CC - Backup
License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
34 IPS0009RDT I/Mobile Data Terminal NL -
Redundant License
12/01/2024 11/30/2025 PRM 12 1 $634.85 $7,618.20
35 IPS1128UG ProQA Paramount I/CAD Interface
CC - Upgrade Only
12/01/2024 11/30/2025 PRM 12 3 $8.68 $312.48
36 IPS0048 I/FRMS-CADlink CC 12/01/2024 11/30/2025 PRM 12 1 $206.51 $2,478.12 37 IPS0042I I/NetViewer CC 12/01/2024 11/30/2025 PRM 12 5 $41.31 $2,478.60 38 IPS3042 EdgeFrontier Runtime Engine 12/01/2024 11/30/2025 PRM 12 1 $429.25 $5,151.00 39 IPS0042IBCK I/NetViewer CC - Backup License 12/01/2024 11/30/2025 PRM 12 5 $0.00 $0.00 Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph W
ay
Madison, Alabama 35758 USA
Tel: (256) 730-2000
40 PSA1018 InterCAD CAD Xalt Interface 12/01/2024 11/30/2025 PRM 12 1 $167.08 $2,004.96 41 IPS0001HA I/Executive for High Availability 12/01/2024 11/30/2025 PRM 12 1 $1,503.50 $18,042.00 42 IPS0001HATRN I/Executive for High Availability -
T
raining License
12/01/2024 11/30/2025 PRM 12 1 $1,503.50 $18,042.00
43 IPS0001HATST I/Executive for High Availability -
T
est License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
44 IPS0002TRN I/Dispatcher CC - Training License 12/01/2024 11/30/2025 PRM 12 3 $339.16 $12,209.76 45 IPS0045ITST I/NetDispatcher CC - Test License 12/01/2024 11/30/2025 PRM 12 5 $0.00 $0.00 46 IPS0004CAC I/CAD Message Ste for CA State
Switch CC
12/01/2024 11/30/2025 PRM 12 1 $646.92 $7,763.04
47 PSA1026TST Axon CAD Xalt Interface - Test 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 48 IPS3206 Intergraph Mobile Responder Server
CC - I/CAD
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
49 IPS3204 Intergraph Mobile Responder Client
CC - I/CAD
12/01/2024 11/30/2025 PRM 12 100 $8.72 $10,464.00
50 IPS0015MRC I/Tracker NL for Intergraph Mobile
Responder- Comp
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
51 IPS0048RDT I/FRMS-CADlink CC - RDT License 12/01/2024 11/30/2025 PRM 12 1 $144.77 $1,737.24 52 IPS3042-TST EdgeFrontier Runtime Engine - Test
License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
53 IPS0035NC I/Backup - (No Charge) 12/01/2024 11/30/2025 PRM 12 2 $0.00 $0.00 54 IPS0045I I/NetDispatcher CC 12/01/2024 11/30/2025 PRM 12 5 $102.46 $6,147.60 55 IPS0053BCK I/Fire Station Printing CC - Backup
License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
56 IPS2305C HxGN OnCall Analytics - Dispatch
Advantage NL 4 Core Comp
12/01/2024 11/30/2025 PRM 12 1 $917.41 $11,008.92
57 IPS0082 Map Administration Utility CC 12/01/2024 11/30/2025 PRM 12 1 $205.51 $2,466.12 58 IPS0051RDT I/CADLink CC - Redundant License 12/01/2024 11/30/2025 PRM 12 1 $144.77 $1,737.24 59 IPS0051BCK I/CADLink CC - Backup License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 60 IPS0045IBCK I/NetDispatcher CC - Backup
License
12/01/2024 11/30/2025 PRM 12 5 $0.00 $0.00
Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph W
ay
Madison, Alabama 35758 USA
Tel: (256) 730-2000
61 EFCUSTOM16 EdgeFrontier CAD-to-CAD Interface 12/01/2024 11/30/2025 PRM 12 1 $270.69 $3,248.28 62 PSA1026 Axon CAD Xalt Interface 12/01/2024 11/30/2025 PRM 12 1 $182.08 $2,184.96 63 IPS0002 I/Dispatcher CC 12/01/2024 11/30/2025 PRM 12 16 $339.17 $65,120.64 64 IPSCUSTOM04 Custom Services for I/Informer to
CLETS/NCIC
12/01/2024 11/30/2025 PRM 12 1 $609.50 $7,314.00
65 IPS3042-RDT EdgeFrontier Runtime Engine -
Redundant License
12/01/2024 11/30/2025 PRM 12 1 $300.70 $3,608.40
66 IPS0001HABCK I/Executive for High Availability -
Backup License
12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00
67 IPS0042ITST I/NetViewer CC - Test License 12/01/2024 11/30/2025 PRM 12 5 $0.00 $0.00 68 IPS0048TST I/FRMS-CADlink CC - Test License 12/01/2024 11/30/2025 PRM 12 1 $0.00 $0.00 69 PSA1033 CA AB-953 Automated Reporting 12/01/2024 11/30/2025 PRM 12 1 $303.45 $3,641.40 70 IPS2307 HxGN OnCall Analytics - Power
V
isuals CC
06/01/2025 11/30/2025 PRM 6 1 $0.00 $0.00
$303,123.84
Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph W
ay
Madison, Alabama 35758 USA
Tel: (256) 730-2000
Summary
USD
Maintenance Total
$303,123.84
Total Price*:
$303,123.84
Total Cost for 5 year Renewal $1,675,014.24
Total Renewal Year One
Total Renewal Year Two
Total Renewal Year Three
Total Renewal Year Four
Total Renewal Year Five
$334,209.24
$350,919.48
$368,472.72
*Tax included in this quotation is an estimate only. Final tax billed will reflect the applicable tax rates at time of sale as required by law.
Notes:
Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph Way
Madison, Alabama 35758 USA
T
el: (256) 730-2000
$318,288.96
$303,123.84
This Quote is provided pursuant to and governed by those certain terms and conditions set forth in the Master Agreement, incorporated herein.
If maintenance is not purchased at the same time as you purchase products listed in this quotation, you may purchase the maintenance for the products at a later date; however reinstatement or upgrade fees shall apply.
Customer:
Santa Clara Police
Department
Quote Number:
2024-60235
Quote Date:
06/05/2024
Expiration Date:
12/01/2024
QuotationIssuedBy
Intergraph Corporation
305 Intergraph Way
Madison, Alabama 35758 USA
T
el: (256) 730-2000
1 EXHIBIT J
ORDER NUMBER 4
2H2023 UPDATE FOR I/CAD 9.4
Subject to that certain Master Agreement (the “Master Agreement as Amended”) between Intergraph Corporation doing business as Hexagon Safety and Infrastructure (referred to in this Order 4 as “Contractor”, “Intergraph”, and “Hexagon”) and the City of Santa Clara (“Customer” or the “City”), this Order Number 4 (“Or der 4”) describes the services and software that will be provided to update the City’s I/CAD 9.4 system to the 2H2023 v ersion subject to the Statement of Work for Services for 2H2023 Update for I/CAD 9.4 attached to this Exhibit, as well as the terms and conditions which govern the relationship between the parties during the Order 4 Term. Unless otherwise defined, terms that are defined in the Master Agreement shall have the same meaning herein.
Statement of Work 1
Santa Clara Police Department
Statement of Work
for
Services for 2H2023 Update for I/CAD 9.4
PRESENTED TO:
Thusitha Jayawardana
PRESENTED BY:
Tammy Heaton
Vice President, Account Management & Customer Support
Hexagon Safety, Infrastructure, & Geospatial division
305 Intergraph Way
Madison, AL 35758 USA
Phone: (336) 414-6087
Email: [email protected]
May 8, 2024
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 2
TABLE OF CONTENTS
Introduction ........................................................................................................................... 3 Purpose ................................................................................................................................. 3 Project Deliverables ............................................................................................................. 4
1. 2H2023 Update in Test Environment for I/CAD 9.4 ........................... 7
2. 2H2023 Update in Training Environment for I/CAD 9.4 ................... 12
3. Testing of 2H2023 Update for I/CAD 9.4 .......................................... 13
4. Addressing Defects from the Testing Period .................................... 15
5. 2H2023 Update in Production Environment for I/CAD 9.4 ............... 16 Acceptance Criteria ............................................................................................................ 20 Schedule .............................................................................................................................. 20 Contract Price ..................................................................................................................... 20 Terms of Payment ............................................................................................................... 20 Terms and Conditions ........................................................................................................ 20 Approval Signatures .......................................................................................................... 21 ATTACHMENT A — SOFTWARE covered UNDE R MAINTENANCE .............................. 22 ATTACHMENT B — GLOSSARY OF TERMS .................................................................... 26 ATTACHMENT C — ESTIMATED PROJECT TIMELINE ................................................... 28
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 3
INTRODUCTION
This statement of work (“SOW” or “Statement of Work”) together with the Quote, is an Order made pursuant to and governed by the Master Agreement (as defined in the section below entitled “Terms and Conditions”), entered into by and between the City of Santa Clara (“Customer”) and Intergraph Corporation doing business through its Hexagon Safety & Infrastructure division (“Hexagon”) (collectively, the “Agreement”).
PURPOSE
The SOW guides the Activities associated with updating Customer’s CAD system to Upgraded Version (as defined below) (the “Project”). It documents Project implementation requirements, identifies each major Task within the implementation process, sets expectations for each Party, and identifies the criteria by which a Task will be considered complete.
Unless specifically noted within this SOW, all software shall be the standard COTS product.
The SOW includes and incorporates the following Attachments:
z Attachment A – List of Covered Products
z Attachment B – Glossary of Terms
z Attachment C – Project Timeline
z Attachment D – Bill of Materials for Subscriptio
n Licenses - I/CAD Maintenance Release Update
T
he remainder of this section details Project deliverables and Project assumptions related to the Project cost, schedule and scope.
Each task identified in the SOW includes the following, as necessary: Task Description, Task Deliverables, Task Prerequisites and Assumptions, Hexagon/Customer Team Participation and Responsibilities, and Task Acceptance Criteria. The Tasks defined in the SOW may not be listed chronologically, and the actual Project implementation tasks and timelines will follow the Project Schedule, unless otherwise noted.
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 4
PROJECT DELIVERABLES
z Implementation services, as specified in this SOW.
GENERAL ASSUMPTIONS
Agreement and Schedule Assumptions
z Execution of and Hexagon’s performance under this SOW is contingent and predicated upon Custome
r having a valid Support Contract with Hexagon prior to starting the Project and throughout th
e Project.
z Hexagon’s willingness to provi
de the Services in this SOW is predicated upon its understanding of Customer’s current Hex
agon software (the “System”), and its configurations are based upon config
urations Hexagon made for Customer during the latter of the initial implementation of the System or th
e most recent upgrade to the System. Configuration changes made by Customer are not inclu
ded in the scope of this SOW and will be the responsibility of the Customer to update. z Hexagon shall have timel
y access to Customer Project staff. Customer shall make additional personnel a
vailable on a priority basis, as needed, to provide subject matter expertise to complete this Project.
z Custome
r shall have at least one (1) System Administrator, technical resource(s), and Subject Matter Expert
(s) available to perform and/or support all Customer Responsibilities and timely respon
d to Hexagon requests.
z Customer shall provide Hexagon with contact information for a Customer resource to resolve any issues that should ari
se from Hexagon’s access of Customer’s System during working and non- working hours.
z Custome
r shall provide Hexagon, upon request, with access to all data, documents, plans, reports, dia
grams, and analyses related to the scope of work and responsibilities of this Project. z Unle
ss otherwise noted in this SOW, all Documentation, if any, provided by Hexagon under this SOW will only be COTS Docum
entation and delivered electronically.
z All Hexagon
personnel performing remote tasks will be identified and vetted, to the extent intended to address CJIS requireme
nts, prior to commencement of those remote tasks.
z Any Service Request (CASE) that is set to Waiting on Customer (WOC) will automatically be closed after 1
0 business days if the customer does not update the service request.
Project Assumptions
z Customer has reviewed the SOW and acknowledges and agrees that only those Covered Products li
sted in Attachment A will be updated under this SOW and all Software Products not listed in Attachment A will not be updated under this Order, z Covered Products listed in Attachment A will be updated to the I/CAD 9.4 2H2023 Maintenance Rele
ase (“Upgraded Version”) version or be compatible therewith. z For travel t
o perform Services in addition to what is included in this scope, a Change Order will be required.
z Hexagon software maintenance begi
ns upon cutover to production use, if applicable.
z Custome
r is on I/CAD 9.4 version (“CAD Current Version”).
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 5
z Customer is on MPS 9.4 version (“MPS Current Version” and collectively with CAD Current Versi
on, the “Current Version”).
z This SO
W does not include Services for changes to the Current Version if any of the following apply:
z Changes that
were not performed by Hexagon;
z Changes that were made outside or not recorded in the contract governing impleme
ntation of Customer’s Current Version;
z Changes that
are not covered by Customer’s current Support Contract.
Hard
ware and Software Assumptions
z All Software will be electronically delivered.
z Custome
r shall have current backups of their existing environments. z This Project
contemplates installing the Upgraded Version on new Customer hardware. System Access/CJIS Assumptions
z Upon Customer request, Hexagon personnel may undergo a criminal background check consisting of biographical i
nformation necessary to initiate an NCIC query and fingerprinting. To the extent Customer requires Hexagon personnel to undergo such criminal background check,
Custome
r shall arrange for such criminal background check and fingerprinting and be responsible for all costs associ
ated with the criminal background check and fingerprinting. Any remote personnel sh
all only be required to provide biographical information necessary to initiate a NCIC query and a fingerpri
nt card completed by any law enforcement agency.
z Customer shall grant Hexagon personnel system administrator level access with unique log-in credential
s to all servers, networks, databases, and workstations that will be involved in the Project
z SecureLi
nk is the remote access solution used by Hexagon. If Customer desires for Hexagon to utilize an alte
rnate method and/or process for remotely working on their System, such alternate method and/or process shall be mutually agreed upon prior to this SOW being executed. Such alternate m
ethod and/or process may impact the original level of effort and Project Schedule quoted for thi
s update, which in turn may require a Change Order to modify. z Customer shall provide unrestricted system and VPN access via SecureLink to Hexagon developers and implem
enters who will need to have access to multiple infrastructure platforms at the same tim
e.
z Custome
r shall provide Hexagon personnel individualized system access credentials and shall provide Hexagon’s authorized resources VPN access twenty-four (24) hours a day, seven (7) days a week for the duratio
n of the Project.
z Per CJIS security policy, custome
rs who wish to access U.S. national databases using mobile devi
ces must use data encryption that is FIPS 140-2 certified and meets other CJIS requirements.
Custome
r shall ensure that their data communications infrastructure and devices comply with CJIS and applicable State requirements.
Third-Party Assumptions
z Custome r will make every best effort to schedule and coordinate third-party technical resources in such a way a
s to ensure that a negative impact to the overall Project Schedule does not occur.
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 6
z Customer shall maintain, in good working order, all third-party systems that will integrate with Hexagon Software or on which the Hexagon Software depends as part of this Project, except for those
systems that are included as Hexagon subcontractors.
z Customer shall be responsible for the operation and timely availability of external systems or third-part
y software necessary for the execution of the Project.
z If a delay in the Project is caused by a third-party vendor, Hexagon services not covered in this SOW may be required at additional costs.
Santa Clara Police Dep
artment
Services for 2H2023 Update for I/CAD 9.4
Statement of Work 7
PROJECT SERVICES
1. Virtual Server Creation
Task Description
This task is for creation and configuration of the project VMs. It includes the creation of the VMs, setting server names and IPs, joining them to the domain and adding the Hexagon CAD Admin groups to the local admins groups of the servers to provide the implementers the required access for the rest of the Project.
Task Deliverables
z Server configuration docu
mentation
z Ability to login to the various VMs
Task Prer
equisites
z Customer must have available virtual environment resources for staging of project VMs z VPN credenti
als and client (if needed) must be provided to the Hexagon Project Manager z Not required i
f Customer is using SecureLink
z Complete the Server name, IP Address and Service account template provided by Hexagon Task Assumptions
z All work being performed
by Hexagon that requires physical access to the equipment will be perfo
rmed on site, and those tasks that do not require physical access may be performed remotel
y at Hexagon’s discretion
z New servers will be created/provided for the sole purpose of the Project defined by this SOW and will not serve other roles
z Acce
ss to the vCenter server via Power CLI is required by the Hexagon staff to script the creation of the VMs
Hex
agon Team Responsibilities
Hexagon shall:
z Import VM Templates to vCenter, create the VMs, assign them the required CPU, memory, and disk space to compl
y with the Public Safety System Specifications document z Assign the IP Addresses to the VMs
z Join the VMs to the domain
z Apply current
Windows updates if Internet connectivity or access to another repository for update
s is available
z Configure Hexagon Licensing Servers
z Provi
de spreadsheet with server names, IPs, and passwords utilized z Provide updated Visio document showing servers, applications installed, names, and IPs
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Customer Team Responsibilities
Customer shall:
z Provide domain level credentials for the vCenter server and join servers to the domain z Provi
de assistance with resolving issues related to network connectivity and/or remote access z Answer oth
er configuration questions as needed
Task Acceptance Criteria
This Task is c
onsidered complete when the Server Configuration Documentation has been delivered to Customer.
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2. SQL AlwaysOn Configuration
Task Description
This task is for creation and configuration of the SQL AlwaysOn Availability group and the underlying Windows Failover Cluster.
Task Deliverables
z Hexagon - Functional SQL AlwaysOn Availability Group
z Customer – Names and IPs associated with the cluster and AlwaysOn availability group.
Task Prerequisites
z Database servers for the project are created and joined to the domain. z SQL Service account created, and credentials provided to the Hexagon implementer. z SQL Cluster AD Objects must be pre-staged
z VPN credentials and client (if needed) must be provided to the Hexagon Project Manager z Not required if Customer is using SecureLink
Task Assumptions
z This work will be performed remotely unless the Hexagon implementer happens to be onsite for other tasks.
z Customer is using SQL Enterprise
Hexagon Team Responsibilities
Hexagon shall:
z Create the Failover Cluster and SQL AlwaysOn Configuration Customer Team Responsibilities
Customer shall:
z Create the SQL Service account meeting the following requirements. z It must be a domain level account
z It should have a complex password
z The password should be set to never expire (This doesn't mean that you can't change it but that it needs to be done in a controlled fashion.)
z The account needs full control of the AD Computer objects that will participate in the cluster z The account should be a local admin on the DB Servers in the cluster z Pre-stage the Active Directory SQL cluster objects
z Reference article https://technet.microsoft.com/en-us/library/dn466519.aspx z Create the cluster object
z Grant the service account full control
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z Disable the account
z Pre-stage the AlwaysOn Listener
z Reference Article http://stackoverflow.com/questions/13717574/sql-availability-group-listener- creation-fails
z Create the object
z Grant the cluster computer object full control of the listener object z You can disable it, but it is not required.
z Provide the cluster name and IP Address(es) to Hexagon. Multiple IPs are required if the cluster spans subnets.
z Provide the AlwaysOn Listener Name and IP to Hexagon. Multiple IPs are required if the cluster spans subnets.
z Provide assistance with resolving issues related to network connectivity and/or remote access z Answer other configuration questions as needed
Task Acceptance Criteria
This Task is considered complete when the SQL AlwaysOn configuration is complete and staged on the server(s) that will become the production system upon Cutover.
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3. 2H2023 Update in Non-production ancillary Environment for I/CAD 9.4 Task Description
Hexagon resources will provide remote services to install the Upgraded Version of the Covered Products in Customer’s non-production ancillary environment.
Task Deliverables
z Staging of Upgraded Version in the non-production ancillary environment Task Prer
equisites and Assumptions
z Remote access enabled on all servers for the Hexagon users account(s). z Custome
r will have dedicated representatives scheduled and available for contract by Hexagon resou
rces during testing and working on Defects.
z Hexagon resource will onl
y install the Upgraded Version.
z All Services a
re performed remotely.
Hex
agon Team Participation and Responsibilities
z Install the Covered Products in Attachment A.
Custo
mer Team Participation and Responsibilities
z Verify all Covered Products listed in Attachment A are accounted for in the provided checklist. z The Customer has p
rovided Hexagon with a full backup of their existing production database or given permission for
Hexagon to take the backup on the Customer’s behalf.
z Once the full backup of I/CAD database is complete, it will be used for the update activity. The Custome
r must track any changes made to the (current) Production environment. The Customer is then re
sponsible for replicating said changes in the non-production database once the upgrade is complete.
Task Acceptance Criteria
This
Task is complete when the Upgraded Version for the Covered Products listed in Attachment A have been installed in the Customer’s non-production ancillary environment.
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4. 2H2023 Update in Training Environment for I/CAD 9.4
Task Description
Hexagon resources will provide remote services to install the Upgraded Version of the Covered Products in Customer’s training environment.
Task Deliverables
z Staging of Upgraded Version in the training environment Task Prerequisites and Assumptions
z Remote access enabled on all servers for the Hexagon users account(s). z Customer will have dedicated representatives scheduled and available for contract by Hexagon resources during testing and working on Defects.
z Hexagon resource will only install the Upgraded Version. z All Services are performed remotely.
Hexagon Team Participation and Responsibilities
z Install the Covered Products in Attachment A.
Customer Team Participation and Responsibilities
z Verify all Covered Products listed in Attachment A are accounted for in the provided checklist.
Task Acceptance Criteria
This Task is complete when the Upgraded Version for the Covered Products listed in Attachment A have been installed in the Customer’s training environment.
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5. Testing of 2H2023 Update for I/CAD 9.4
Task Description
During this Task, Customer will conduct internal testing of the Upgraded Version and its configuration in a timely manner and report any Defects back to Hexagon via Hexagon’s CRM tool within ten (10) business days of receiving notification from Hexagon that the Upgraded Version is ready for testing.
Hexagon resources make commercially reasonable efforts to ensure prior configurations are carried forward to the Updated Version. That effort notwithstanding, Defects can appear after upgrading the software.
During update configuration testing, and as a result of Customer being the only party that can fully understand all associated workflows, site-specific configuration decisions, and product customizations as they apply to Customer's operation, Customer is solely responsible for making sure the I/CAD and MPS Subsystems are acceptable and ready for production use. If the Customer desires additional Services from Hexagon to further configure or modify the Upgraded Version, those Services may be quoted for a fee.
Nothing in Hexagon’s responsibilities herein modifies the Version Limitations or n-1 support framework provided in the Support Contract. Consequently, if the Upgraded Version is outside of the support framework, resolution of Defects may be limited or unavailable.
Task Deliverables
z Defect Trending Report
Task Prerequisites and Assumptions
z The following items must be complete and fully deployed prior to beginning this task:
z Upgraded Version has been installed in Test Environment.
Hexagon Team Participation and Responsibilities
z Will provide up to thirty-two (32) hours of support over the course of the twenty (20) days of Customer testing period. If additional hours are needed, a change order will be required to add services for support.
z Address Blocker Defects and answer functionality questions. z Respond to Defects in a timely manner according to the Project Schedule and assigned timeframes for addressing errors as set forth in the Customer’s existing maintenance and support agreement.
Customer Team Participation and Responsibilities
z Customer will conduct update configuration testing with remote support from Hexagon resources. z Customer will file an CASE in the CRM tool for all Defects encountered as part of testing. CASEs must contain all information required to reproduce the Defect being reported. Defects should not be reported until they can be reproduced and the steps to reproduce are documented. CASEs may be filed upon the occurrence of any of the following events, which is not an exhaustive list:
z Defects
z Anomalies
z Questions
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z All CASEs filed as part of the configuration testing for the update must have a summary that begins with “UPDATE:” Th
is requirement is intended to ensure the Defect is properly routed to the Hexagon resource a
ssigned responsibility for addressing Defects.
z Respond in a
timely manner to inquiries from Hexagon resources assigned to work on addressing Defe
cts.
z Complete Update Configuration Testing within twenty (20) calendar days from the date upon whi
ch Hexagon notifies Customer the Upgraded Version is ready for testing (“Testing Period”). Task Acceptance Criteria
This Task is considered complete upon completion of the Testing Period.
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6. Addressing Defects from the Testing Period
Task Description
During this Task, Hexagon resources will review Defects filed by Customer as a result of Customer testing conducted in the Update Configuration Testing task. Hexagon will address Blocker Defects encountered during or prior to the Testing Period a n d answer functionality questions Customer has submitted.
Permissive Defects shall not preclude completion of the project or be a condition for completion of any Task and will be supported in accordance with the Customer’s existing Support Contract.
Addressing Defects is very much a team effort. Hexagon will rely on Customer to report detailed and accurate information about the Defects encountered, which shall include, but not be limited to:
z A complete and accurate description of the Defect;
z A complete workflow description that allows the Defect to be reproduced, including any variables required such as unit ID, event locatio
n, event type, personnel, date, time etc.
z The nam
e and contact information for the person reporting the Defect.
Hexagon res
ources will be scheduled to address Defects noted in Attachment B after the Upgraded Version has been configured in the Test environment and documented in the mutually agreed upon Project Schedule.
Task Deliverables
z CASE List
Task Prerequisites and Assumptions
z Remote access enabled on all servers for the Hexagon users account(s). z VPN credenti
als and client (if needed) provided to the Hexagon Project Manager. z Not required if Customer is using SecureLink.
z All work for this task will be conducted remotely.
z Custome
r will have dedicated representatives scheduled and available for contract by Hexagon resou
rces during testing and working on errors.
z All Defects
will be tracked via Hexagon’s CRM tool.
z Requests for new configuration or testing conducted outside of the Testing Period may require a Change Order to add additi
onal scope/level of effort and modify the Project Schedule accordingly.
Hex
agon Team Participation and Responsibilities
z Address Blocker Defects recorded in the CRM tool and respond in a timely manner and in accordance
with the Project Schedule
Custo
mer Team Participation and Responsibilities
z Ensure adequate detail is available to aid Hexagon as it addresses Defects recorded by Customer in the CRM tool
z Respond to Hexagon questions a
nd requests for information in a timely manner.
Task Acceptance Criteria
This Ta
sk is complete when the Hexagon implementation team has addressed all valid Blocker Defects.
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7. Cutover to Production Use
Task Description
During this task the production system will Cutover to the Upgraded Version. The Cutover to production use is the culmination of the tasks that comprise this SOW. During the Cutover process, the following tasks will be completed:
z Production use of the Current Version will be stopped. Downtime is generally less than four (4) hours. Interface downtime can b
e far longer depending on circumstances surrounding third-party avail
ability, required connections to third-party vendors, and availability of the Hexagon Product Cente
r/developer support
z If new hardware was p
urchased to run the upgraded I/CAD system:
z The database will be cleaned of all test data
z The num
ber tables between old version and new version will be synchronized to avoid any gaps in event
and/or case numbers
z Operators ma
y connect to and begin using the upgraded system
The CA
D and MPS Subsystems will be absent of any historical unit and event data until the backfill of data has been completed.
The Current Version I/CAD database will be upgraded again to the Upgrade Version to capture the entire event and unit history data generated since the full Subsystem backup was taken for the I/CAD Database Upgrade task.
Task Deliverables
z On-site Cutover support by Hexagon resources
Task Prerequisites
z Agreement by and between Hexagon and Customer that Cutover can proceed (“Cutover Comm
encement Agreement”)
Task Assumptions
z Hexagon's Project Manager will direct the following activities:
z Verify softwar
e configuration is ready for live Cutover
z Work
with Customer to ensure third-party vendors are available for support during Cutover, if needed
z Coordin
ate addressing of post Cutover P1 errors with Customer and Hexagon z Be on site du
ring the week of Cutover
z Hexagon will
have a Project Manager, a CAD Implementer, and a CAD Interface/Mobile Implementer on site for the week of Cutover
z Cuto
ver will take place on the day and time designated by Customer but will occur no later than Tuesda
y of the week designated for Cutover
z If Cutover cannot take pl
ace due to issues within the control of Customer and/or Customer’s vendor(
s), there may be a cost associated with re-scheduling the upgrade Cutover
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Hexagon Team Responsibilities
Hexagon shall:
z Stop all I/CAD and I/CAD interface related services on the existing (old) version of I/CAD, thus shutting d
own access to the old System
z Synchronize the number table entries between the old System and the new System, ensuring no event or case numbers are skipped and verifying that no System level numbers are or will be duplicated
z Start all the I/CAD and I/CAD interfa
ce services on the upgraded System
z Notif
y Customer that the upgraded I/CAD system is ready for production use Custo
mer Team Responsibilities
Customer shall:
z Use the unit summary command to print off lists of the units currently logged on and their statuses z Use the even
t chronology command to print an event chronology for every open event (pending or active)
z Cancel all
pending events with a disposition code to be determined by Customer, and a comment that states “
CLOSED FOR CAD UPGRADE”
z Clear all units from active events with a disposition code to be determined by Customer, and a comm
ent that states “CLEARED AND CLOSED FOR CAD UPGRADE”
z All operators must sign out of the Hexagon applications they are using and exit the application z Stop all use o
f the existing (old) version of I/CAD including all I/Dispatcher, I/Calltaker, NetViewer, NetDi
spatcher, Mobile for Public Safety, and other interfaces Task Acceptance Criteria
This Task is complete when the Customer has Cutover to the Upgraded Version.
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8. Test/Training Server Update
Task Description
This task is for configuring the Test/Training server utilizing copy of the Production VM. Only those products on the Customer’s maintenance agreement that have applicable license types, i.e. test and/or training licenses, or new product(s) with applicable licenses being purchased as part of this upgrade will be configured for test/training server. This task does include the setup of the VMs, setting server names and IPs, joining them to the domain and adding the Hexagon CAD Admin groups to the local admin groups of the servers.
Task Deliverables
z Updated Server configuration documentation, which includes: (i) a spreadsheet with server names, IPs and pa
sswords utilized and (ii) an updated Visio document showing servers, application
s installed, names, and IP addresses (collectively, “Server Configuration Documentation”)
Task Prer
equisites
z Customer must have available virtual environment resources for staging of project VMs z VPN credenti
als and client (if needed) must be provided to the Hexagon Project Manager z Not required i
f Customer is using SecureLink
z Compl
ete the Server name, IP Address and Service account template provided by Hexagon.
Task Assumptions
z New se
rvers will be created/provided for the sole purpose of the Project defined by this SOW and will not serve other roles
z Acce
ss to the vCenter server via Power CLI is required by the Hexagon staff to script the creation of the VMs
Hex
agon Team Responsibilities
Hexagon shall:
z Configure Hexagon Test/Training Servers for products on Maintenance or purchased as part of this Upgrade
Custo
mer Team Responsibilities
Customer shall:
z Clone the designated VMs, assign them the required CPU, memory, and disk space to comply with the Public Safety System Specifications document
z Assign the IP Addresses to the VMs
z Join the VMs to the domain
z Apply current
Windows updates if Internet connectivity or access to another repository for update
s is available
z Provide assistance with resolving issues related to network connectivity and/or remote access z Answer oth
er configuration questions as needed
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Task Acceptance Criteria
This Task is complete when the VMs for the Test/Training servers have been configured and Server Configuration Documentation has been delivered to the Customer. Server documentation includes two documents: a spreadsheet that lists server names, IPS, and passwords as appropriate, and a Visio document that shows the servers with the Hexagon applications installed on each server.
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ACCEPTANCE CRITERIA
The software and services shall be considered as accepted with either written acceptance by the Customer or upon installation of the Hexagon I/CAD 9.4 2H2023 Update in the production environment, whichever comes first. Prior to acceptance, defects shall be addressed by Hexagon in accordance with the framework set forth in the Statement of Work.
Note: If a delay in final acceptance is caused by another vendor or Customer’s inability to provide required deliverables and lasts for more than 30 days after delivery by Hexagon, Customer agrees to provide written acceptance of the Hexagon software and services.
SCHEDULE
Scheduling of Hexagon’s services will occur: (1) upon receipt of this executed document, (2) receipt of Customer’s purchase order (if applicable), and (3) if Customer has no past due payments to Hexagon.
Hexagon and Customer will determine a mutually agreeable schedule for completion of the deliverables as described in this SOW.
CONTRACT PRICE
Pricing for the SOW is in accordance with Hexagon’s Quote to which this SOW is attached.
TERMS OF PAYMENT
Payment for this SOW will be due according to the following payment schedule:
PAYMENT MILESTONE PAYMENT PERCENTAGE
Upon execution of SOW $83,467.21
Upon acceptance as defined in Section: Acceptance Criteria $83,467.21 Total Amount $166,934.42
Payment terms are set forth in the Master Terms.
TERMS AND CONDITIONS
This Quote is an Order made pursuant to that certain Master Agreement dated October 12, 2017 by and between the City of Santa Clara (“Customer”) and Intergraph Corporation, doing business through its Hexagon Safety & Infrastructure division (“Hexagon”).
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ATTACHMENT A — SOFTWARE COVERED UNDER
MAINTENANCE
Contract: Master Agreement Executed 10/12/17
PART NUMBER DESCRIPTION QUANTITY
PSA1002 ASAP CAD Xalt Interface 1
PSA1026 AXON CAD Xalt Interface 1
PSA1026TST AXON CAD Xalt Interface - TEST 1
IPSCUSTOM04 CAD Custom Interface (I/Informer to CLETS/NCICCLETS/NCIC) 1 IPSCUSTOM04 CAD Custom Interface (I/Informer Query into Legacy RMS) 1 IPSCUSTOM04 CAD Custom Interface (I/Informer to CJIC) 1 IPSCUSTOM04 CAD Custom Interface (Informer Nested Queries) 1 IPSCUSTOM04 CAD Custom Interface (Informer Transactions for Mobile Responder)
1 GSPX5006C I/Incident Analyst CC w/GeoMedia Advantage CC 1 IPS2305C HXGN OnCall Analytics – Dispatch Advantage 1
IPS0035NC I/Backup 1
IPS0004CAC I/CAD Message Suite for CA State Switch CC 1 IPS0051 I/CADLink CC 1
IPS0051BCK I/CADLink CC – Backup License 1
IPS0051RDT I/CADLink CC – Redundant License 1
IPS002 I/Dispatcher CC 16
IPS002TST I/Dispatcher CC – Test License 1
IPS002TRN I/Dispatcher CC – Training License 3
IPS0001HA I/Executive for High Availability 1
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IPS0001HABCK I/Executive for High Availability – Backup License 1 IPS0001HATST I/Executive for High Availability – Test License 1 IPS0001HATRN I/Executive for High Availability – Training License 1 IPS0052 I/Fire Station Alerting CC 1
IPS0052BCK I/Fire Station Alerting CC – Backup License 1 IPS0053 I/Fire Station Printing CC 1
IPS0053BCK I/Fire Station Printing CC – Backup License 1 IPS0053TST I/Fire Station Printing CC – Test License 1
IPS0053TRN I/Fire Station Printing CC – Training License 1 IPS0048 I/FRMS – CADlink CC 1
IPS0048TST I/FRMS – CADlink CC – Test License 1
IPS0048BCK I/FRMS – CADlink CC – Backup License 1
IPS0048RDT I/FRMS – CADlink CC – Redundant License 1
IPS0004 I/Informer CC 1
IPS0004TST I/Informer CC – Test License 1
IPS0004BCK I/Informer CC – Backup License 1
IPS0004TRN I/Informer CC – Training License 1
IPS0004RDT I/Informer CC – Redundant License 1
IPS1184 I/MAP Editor for ArcGIS CC 1
IPS0009MRC I/MDT for Mobile Responder - Comp 1
IPS0009 I/Mobile Data Terminal NL 1
IPS0009TST I/Mobile Data Terminal NL – Test License 1
IPS0009RDT I/Mobile Data Terminal – Redundant License 1 IPS0009TRN I/Mobile Data Terminal – Training License 1
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IPS00451 I/NetDispatcher CC 5
IPS00451TST I/NetDispatcher CC – Test License 5
IPS00451BCK I/NetDispatcher CC – Backup License 5
IPS00421 I/NetViewer CC 5
IPS00421TST I/NetViewer CC – Test License 5
IPS00421BCK I/NetViewer CC – Backup License 5
IPS0012 I/Page NL 2
IPS0012BCK I/Page NL – Backup License 1
IPS0012RDT I/Page NL – Redundant License 1
IPS0008 I/Push to Talk NL 1
IPS0008BCK I/Push to Talk NL – Backup License 1
IPS0008RDT I/Push to Talk NL – Redundant License 1
IPS0015 I/Tracker – I/CAD NL 1
IPS0015ABCK I/Tracker – I/CAD NL – Additional Back License 1 IPS0015A I/Tracker – I/CAD NL – Additional License 1
IPS0015ARDT I/Tracker – I/CAD NL – Additional Redundant License 1 IPS0015ATST I/Tracker – I/CAD NL – Additional Test License 1 IPS0015ATRN I/Tracker – I/CAD NL – Additional Training License 1 IPS0015RDT I/Tracker – I/CAD NL – Redundant License 1
IPS0015TST I/Tracker – I/CAD NL – Test License 1
IPS0015MRC I/Tracker NL for Mobile Responder – Comp 1
IPS1168C Incident Analyst CC - Comp 1
PSA1018 InterCAD CAD Xalt Interface 1
IPS2300A Intergraph Insight Explorer – 5 Concurrent Users 1
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IPS3204 Mobile Responder Client CC – I/CAD 100
IPS3206 Mobile Responder Client Server CC – I/CAD 1
IPS1183 Remote Content Management CC 1
IPS0082 Map Administration Utility CC 1
IPS0080 Mobile for Public Safety CC 56
IPS1128UG ProQA Paramount I/CAD Interface CC – Upgrade Only 3 IPS0028A RapidSOS for I/CAD – Essentials 1
IPS3042DEV Xalt – Integration Developer Engine NL 1
IPS3042BCK Xalt – Integration Runtime Engine NL – Backup License 1 IPS3042RDT Xalt – Integration Runtime Engine NL – Redundant License 1 IPS3042TST Xalt – Integration Runtime Engine NL – Test License 1 IPS3042 Xalt – Integration Runtime Engine NL 1
EFCUSTOM16 Xalt Custom Development Services 1
EFCUSTOM16 Xalt Custom Development Services 1
EFCUSTOM16 Xalt Custom Development Services 1
PSA1033 CA AB-953 Automated Reporting 1
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ATTACHMENT B — GLOSSARY OF TERMS
Unless otherwise defined herein all capitalized terms shall have the definition ascribed to the term as set forth in the Master Terms, regardless of the existence of a Master Agreement. “Blocker Defect” means a Level One Defect as defined in the chart below.* “CJIS” means most recent Criminal Justice Information Services Security Policy published by the Federal Bureau of Investigation.
“Customer Responsibilities ” means (1) those specific tasks and obligations identified in the SOW as being the responsibility of the Customer and (2) those obligations, not stated in the SOW, but which would otherwis e be reasonably consid ered as being Customer obligations and responsibilities.
“Customer Project Manager” means a single duly-authorized Customer representative with the authority and/or responsibility to: (1) approve deliverables , changes, invoices, and other official Project documents; (2) allocate and schedule the necessary Customer res ources and facilities required to work on and support the Project; (3) communic ate with Hexagon’s Project Manager; (4) coordinate any necessary efforts performed by Customer’s third-party vendors; and (5) provide a single point of contact for coordination with the Hexagon Project Manager. “Hexagon Project Manager ” means Hexagon’s resource who s hall be responsible for the following: (1) maintaining Project communications with the Cus tomer Project Manager; (2) managing the efforts of the Hexagon staff and coordinating Hexagon’s activities with the Customer Project Manager; (3) conducting any meetings (if applicable) with the Customer Project Manager; and (4) preparing and submitting Project changes to the Customer Project Manager, as necessary “NCIC” means the National Crime Information Center.
“Network Infrastructure” means the provision of adequate network and internet c onnectivity to provide sufficient operational bandwidth for the operat ion of the System in a manner consistent with the Product System Specific ations together with all indust ry-standard network security, monitoring, and protection.
“Permissive Defects” means a substantially failed test that would correspond to a Lev el Two, Three or Four Error as defined in the chart below*, if the Defect occurred in a live environment.
“Project Assumptions” means assumptions about the SOW. Changes in any of the assumptions will affec
t the scope, schedule, and/or cost of the Project.
“Project Team” means the applicable Core Team and other res ources assigned to provide information or services in connection with the Project, or applicable part thereof. “Subject Matter Expert” or “SME” means a person(s) who has particular k nowledge about a specific topic(s).
“System Administrator(s)” means a person or persons having the appropriate education, training, and/or experience in information technology to provide first tier support of the System.
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“Upgraded Version” means the new version of I/CAD and MPS the Customer will operate as a result of completion the tasks set forth in the SOW.
*
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ATTACHMENT C — ESTIMATED PROJECT TIMELINE
Task Name Duration Business Days
Since Start
I/CAD Maintenance Release Update 65.25 days 0 days
2H2023 Update in Test Environment for I/CAD 9.4 32 days 10.25 days Virtual Server Installation 7.25 days 10.25 days
Configure Securelink for Remote Access 0 days 10.25 days Database Upgrade 0.25 days 17.5 days
GUI Upgrade 5 days 17.75 days
COTS Interface Upgrade 16.25 days 22.75 days
MPS Build Update 3.25 days 39 days
2H2023 Update in Training Environment for I/CAD 9.4 14.25 days 0 days Testing of 2H2023 Update for I/CAD 9.4 10 days 42.25 days Customer conducts functional testing (10 business days) 10 days 42.25 days Addressing Defects from the Testing Period 15 days 42.25 days 2H2023 Update in Production Environment for I/CAD 9.4 8 days 57.25 days Data Refresh 1 day 57.25 days
Readiness Review 3 days 58.25 days
Cutover to Production Use 4 days 61.25 days
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Attachment D - Bill of Materials for Subscription
Licenses -I/CAD Maintenance Release Update
The following subscription Test licenses will be utilized during the I/CAD Maintenance Release update project. The subscription Test licenses will be valid for up to a twelve (12) month period during the project. These subscription Test licenses are solely for nonproduction use and their inclusion creates no entitlement to them outside of this stated purpose.
The subscription Test licenses will remain on Customer’s non-production ancillary environment for the duration of the I/CAD Maintenance Release update project, the conclusion of which, Hexagon will discontinue the subscription.
Part # Description Quantity
IPS0035TSTSU I/Backup NL - Subscription - Test License 1 IPS0001HATSTSU I/Executive for High Availability - Subscription - Test License 1 IPS0002TSTSU I/Dispatcher CC - Subscription - Test License 16 IPS0004TSTSU I/Informer CC - Subscription - Test License 1 IPS0008TSTSU I/Push To Talk NL - Subscription - Test License 1 IPS0009TSTSU I/Mobile Data Terminal NL - Subscription - Test License 1 IPS0012TSTSU I/Page NL - Subscription - Test License 1
IPS0015TSTSU I/Tracker - I/CAD NL - Subscription - Test License 1 IPS0015ATSTSU I/Tracker - I/CAD NL - Additional Subscription - Test 1 IPS0028ATSTSU RapidSOS for I/CAD - Essentials - Subscription - Test License 1 IPS0035TSTSU I/Backup NL - Subscription - Test License 1 IPS0042ITSTSU I/NetViewer CC - Subscription - Test License 5 IPS0045ITSTSU I/NetDispatcher CC - Subscription - Test License 5 IPS0048TSTSU I/FRMS-CADlink CC - Subscription - Test License 1 IPS0051TSTSU I/CADLink CC - Subscription - Test License 1 IPS0052TSTSU I/Fire Station Alerting CC - Subscription - Test License 1 IPS0053TSTSU I/Fire Station Printing CC - Subscription - Test License 1 IPS0080TSTSU Mobile for Public Safety CC - Subscription - Test License 56 IPS0082TSTSU Map Administration Utility CC - Subscription - Test License 1 IPS1128UGTSTSU
ProQA Paramount I/CAD Interface CC - UPG Only -
Subscription - Test License 1
IPS1183TSTSU
Intergraph Remote Content Management CC - Subscription - Test License 1
IPS1184TSTSU I/Map Editor for ArcGIS CC - Subscription - Test License 1
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IPS2305TSTSU
HxGN OnCall Analytics - Dispatch Advantage NL 4 Core -
Subscription - Test License 1
IPS3042-TSTSU
Xalt - Integration Runtime Engine NL - Subscription - Test License 1
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