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RTC 25-125
caresolace
Calming the Chaos of Mental Health Care
City of Santa Clara, CA
Santa Clara January 28, 2025
The Center of What's Possible
Private Sator Associaros of
The Uaited Sate Conference of Maron
carer solace
Care Solace is a hub, a front door, to all mental health and social United States Conference of Mayors services in a municipality. Business Council 2024 Best Practices Report Ne connect all residents to the support they need, and w lavigate the associated chaos of specialization, insurance Mayors and Businesses eligibility, and availability.
Driving Economic Growth
We make access to mental health care and social services easy, inclusive, and dignified.
Mayor Lori Stone shares the Murrieta referral card.
POST MEETING MATERIAL
1 1/28/2025 Item # 5
Our Services
500+ Care Companions™
Departments, agencies, employees, residents connect igi through a dedicated city QR code, or with a single call or text. Our Care Companion team is available 24/7/365 in 923 21M 47% 50% 200• languages to coordinate care. intentore Pathways
Call a Care Companion
Warm Handoff®
Communities use our proprietary software to easily
submit referrals. We navigate the mental health Employees care system and report on impacts.
Scan a QR code Mental Health Care
Providers
First Responders
Care Match™ Self-Serve Tool
For an anonymous pathway to care, your residents
and employees can utilize Care Match, our self-
serve tool, to find verified providers on their own. CrS Access the Care Match
Social Services
673K Verified Providers Justice
Care Solace has the largest network of verified mental Systers health providers in the US, as well as social services in each community.
Call a Care Companion Community-Based
Organizations
Counselors
Care Solace access to care
Resident needs help, but doesn't
1 know where to begin.
Call a Care Companion
Resident accesses Care Solace from
2 the city's website.
Scan a QR code
Resident can search for help on their own
3 using Care Match or call a Care Companion
who will provide personalized support.
Care Solace will match the resident with Access the website customized resources, coordinate care
4 and closes the loop for the city through
reporting.
2 1/28/2025 Item # 5
The Care Match
24/7(385 Mental Hearn Care Cooro nador
Service for Demo City Roeldents Process
We Are on Your Side Every Stey
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Custom Engagement &
Communication Strategy
Communications Workshops
Our Care Solace in-house team of Coeuricoten, postioning, and chamels of experts work alongside you.
Communications Calendar Communication Mediums
for awareness and employee emails, newsletters, webinars, posters, flyers, and more. engagement
3 1/28/2025 Item #5
Examples: Flyers and Signage
Encuentra la
ayuda que
necesitas.
Esta bien
(888) 515-7881
pedir ayuda
...
Encuentra la
ayuda que
necesitas.
Cómo funciona: ab, sis vilui 24/7/365
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(888) 515-7881
Call (888) 515 7H81
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Encuentra la
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care solace care/solace (888) 515-7881
Example Business Review
4 1/28/2025 Item # 5
Data, Gender, Age
Gender Age
Female
50.6%
53.4%
845 Service requests 47.1%
Male
URL, QR, phone 45.4%
2,718 Services Provided
Calls, emails, text messages
3 days
Time to match
8 days to booking
16 days to appointment 12%
12%
Adolescents Young Adults Adults (26-59) Seniors (60+)
(13-17) (18-25)
Ethnicity & Language
White
415%
Hispanic
30.7%
Languages of service
English 95.83%
Spanish 4.17%
Other Black
8.8% 8.69. Asian
6.09 N/A
3.6% Native
0.79c
5 1/28/2025 Item # 5
Service Requests by Zip Code
I Percent by zp
92562
92563
92595
92592
10 20 30 40 50
Service Referrals & Requests Over Time
(number)
I Service Request (QR, URL, Phone)
3000
2500
2000
1500
1000
500
March April May June August September October November
July
6 1/28/2025 Item # 5
Services Provided Over Time
(number)
I Services Provided
12000
10000
8000
6000
4000
2000
June Juty August September October November
Mar Apr May
Time to Match and Time to Appoint Over Time
(days)
Time to Match Time to Appointment
10 4
2 March April May June July August September October November 7 1/28/2025 Item #5
Insurance Types
Public 54.3%
Health Plan of San Joaquin (Medi-Cal) (Medicaid) Insurance Medi-cal
No Insurance - Sliding Scale Private 27.2%
Self Pay Insurance
Kaiser Permanente
Kaiser Permanente (HMO) No Insurance 16%
Medicaid
Kaiser Permanente (Medicaid)
Unknown 2.4
I Don't Know Insurance
Health Net (Medicaid)
Anthem Blue Cross Military 0.1
Insurance
%
Referring Entities
Percent of Requests
% of Requests
100
80 60 Most referrals are coming
via the city QR code.
40 20
8 1/28/2025 Item #5
Mental Health Category by Age
Gen Alpha & Gen Z Millennial Gen X
Annicty Anxiosy 53.0%
Anxicty 23.4%
Depression 50.0%% Depression 54.5%
62.8%
frauma & Stress 25.4% Trauma & Stress 33,3%
traumas Stress 11.7%
Disruptive 102% Disruativa 2,% Disruptive 0.0%
ADMD 5.1%
Couple/ Family Counseling 19.0% Coupie; Family Counseing 21.2% Couple/Family Coursering 3.3%
Suicidal Ideation and Suicidai Ideation and
Suicidal Ideatior. and 16.7% Self-Harm 26.7%
Self Harm 11.2%
ossessive Compulsive l2296 Obsessive Compulse |0.8% Obsessive Campulsivel 1.5%% Feeding & Eating 1.7% Feeding & Earing 140% Frading 3 Eating 4,5% Signiar 3.0% Biasiar 7.2% Bipolar 4,5%
autiem 0.0% Autise: 00%
Schizophrenia 0.096 Schizophrenia l0996 schesshrenia laos Mental Health Category Observations
City of Murrieta Riverside County
]a02%
"Ankicty 286%
Depression 36.0%
Depression 51.7%
28.2%
Trauma & Stress 17.9%
Disruptive 16.0%
Disruptive 5.6%
ADHO 10.5%
ADHO 4.2%%
Couple Family 12.2%
Couple / Famil 8.7% Counseling
cunseline
Caesation and
Suicidal ideation and Self-Harm: 192%
12.19 Seif Harm
Obsessive 3.9%
bsessive |14 Compulsive
ampulsive
Feoding & Eating 13.390
Feedings Eating 4.0%
Bipolar 2.8%6
16.1%
Avtism29%
Autism 0,0%
Schirephrenia 0,0%6 Schizophrenia |0z%
9 1/28/2025 Item # 5
Mental Health Category by Ethnicity
White Hispanic
Anxiety 29.0% Anxiety 49.6%
$3.6% Depression 58.0%
Depression
22.5% 28.2%
4.3% Disrupt w 16.9%
ADHD 3.6% доно 3.8%
Couple/Family 10.1% Couple / Family 17.6%
Counsaling
Counseling
Salcidal Ideation and Such condonate
15.2% 25.2%
Self-Harm
Observe 3.19
Compulsive
Feeding & Eating 7.2% Feeding S Eating 161%
Bipotar 5.1% Bipolar 15.1%
Autism 0.0% Autism 0.0%
Schizophrenia |0.0% Schiehrenia 0.0%
Mental Health Category by Ethnicity
African American Asian
Anxiety 43.9% Anxiety (14.2%
48.9% Depression 65.7%
Depression
137896 Traums a stress 45%
Trauma & Sproce
Disruntive 4.4% Disruptive 17.5%
AOND |11.1% AUHO 4.5%
Coupla / Family uple/Family 2:
13.3%
incolina
Counseling
Suicidal Ideation and 22.2% icidal ldeation and o.
Self Marm
Obsessive 0.0%% Obsessive 10.7
Compulsive ompulsive
Feeding & Eating 22% Feeding stating 1.5%6
Bipolar 4.4% @polar 7.5%
Autism/0.0% Autism 0.0%
Schizophrenia |0.096 Schizoptrenis 0.0%
10 1/28/2025 Item # 5
Treatment Types
November referrals by category
5,3%
53%
Individual Therapy:
8.2%
Assessment: 35
November
0.8% Intensive Outpatient: 11
1.2% • Individual Therapy
• Psych Assessment Psychiatry: 29
• Intensive Outpatient
• Psychiatry Inpatient Care: 3
8 Inpatient
• Partial Hospital Partial Hospitalization: 2
• Hospitalization
13.9% • Interventionist Hospitalization: 2
• Applied Behavioral Analysis
@ Medical Detox Interventionists: 11
12% Applied Behavioral Analysis: 3
Medical Detox: 11
16.7% Self Harm and Suicidal Ideation: 25
Social Services Request Types
77.8%
61.1%
Service Type
Percent of total service requests by service type category. The sum of the percentages may add up to be greater than 100% because clients may choose multiple service type categories when requesting services. Service requests
38.9%
were only counted towards the total count if they had at least one definable service type.
Housing Healthcare Food
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Example cases
45 year old female 37 year old female 54 year old male
City resident City resident City resident
Caucasian Hispanic Native American
Zip code: 95207 Zip code: 95210 Zip code: 95207
Anxiety, Trauma & Stress Alcohol Abuse, Anxiety, Depression Depression, Trauma & Stress Aetna Insurance Blue Cross No insurance
Living in difficult situation with Client experiencing anxiety, stress, Client experiencing depression, emotional abuse. Long term trauma and was in search of assistance with trauma and stress. Lost his job. and stress because of the substance abuse. Care Solace Didn't think it was possible to obtain relationship. Tried finding therapist matched resident with therapy and a care without insurance. Care Solace on her own, (57 calls) but was treatment center. matched him same day with unsuccessful. Care Solace matched therapist willing to assist with her with 12 available providers. Client booked appointment on her sliding scale. Appointment was Appointment was booked within 7 own. booked 8 days later. days.
corer solace + City of
Santa Clara
Care Solace will serve as a centralized hub, a front door, to all mental health and social services.
All residents and employees will have access to the support they need through a phone call to a Care Companion or through Care Match QR/URL where they can search on their own.
Care Solace will navigate the associated chaos of specialization, insurance (or lack thereof), eligibility, and availability on behalf of the resident or employee.
Data and trends will be provided monthly to provide the city with insights on the needs of its communities.
Care Solace will ensure that access to mental health care and social services is easy, inclusive, and dignified. 12