AMENDMENT NO. 2 TO THE AGREEMENT FOR SERVICES
BETWEEN THE
CITY OF SANT A CLARA, CALIFORNIA AND
APPLIED POWER TECHNOLOGIES, INC.
exhibit a - scope of services
Amended april 30, 2021
The Services to be performed for the City by the Contractor under this Agreement are set forth below.
1. Contractor agrees to furnish all personnel, transportation, labor, equipment, permits and licenses and any other item of expense necessary to support the City's Electrical Power Monitoring System (EPMS).
1.1. Contractor will be provided with remote access to the City's EPMS required for proactive monitoring of system.
1.2. Contractor will maintain system if City upgrades to newest version.
1.3. The City's power monitoring system currently consists of 45 licensed devices communicating with the power monitoring server. No additional devices may be added as part of this service contract. Substitution of existing devices also is not part of the service contract. Any changes to the existing system shall be defined in a separate Amendment scope of work as a project.
2. The Services to be performed for the City by the Contractor under this Agreement are to provide maintenance, repair and support, to the Integrated Object Network (ION) server in the Electric Department as listed below:
2.1. Contractor will assist as needed via telephone in diagnosis of any customer problems or EPMS monitored events on equipment during normal business hours (Mon-Fri 8am - 5pm Pacific Time),
2.2. Application support for the power monitoring software.
2.3. Assist as needed to troubleshoot any devices that have stopped communicating.
2.4. Scheduled monthly service to maintain customer's Power Monitoring Expert (PME) server and system.
2.4.1. Both on site and remote Service and support visits for EPMS with service reports that goes beyond the meter/device to the network and server.
2.4.2. Provide Application support for the power monitoring software.
Amendment No. 2 to Agreement/Applied Power Technologies Rev. 10/25/19
2.4.3. Monthly health report including recommendations for corrective actions identified.
2.4.4. Analytical reports and subscriptions inventoried and supported that go beyond the meter/device to the network and server.
2.4.5. Provide monthly health report on system
2.6 Application Service Maintenance
2.4.5.1. Verify service pack level and update if needed
2.4.5.2. 2.4.5.3.
Run Diagnostic and review for repeating service
issues
Update inventory of software and hardware
2.7 System Management Tasks
2.7.1 System Management
2.7.1.1 2.7.1.2
2.7.1.3 2.7.1.4
Ensure all diagrams are up to date
Verify logs and reports accessible from the web
Ensure all frameworks are working
Add/remove users as certified and/or requested.
2.7.2 Device Maintenance
2.7.2.1 2.7.2.2
2.7.2.3 2.7.2.4
Ensure all devices are properly configured
Review alarms and communications
Verify device data logging
Define any required firmware upgrades
2.7.3 Reports Management
2.7.3.1 2.7.3.2
2.7.3.3 Ensure all reports are saved in the proper location Test virtual share to ensure reports are accessible
Verify all automatic reports are saved correctly
2.7.4 Automation Maintenance for Modified Information Technology Industry Council.(MITIC) Notification
2.7.4.1 Assumes customer updates the existing MITIC
notification by service commencement date in 2021.
If customer chooses not to update MITIC notification,
or add requested disk space to the existing power
monitoring server, APT will be limited to providing
only a 'best available effort' to perform the following:
Amendment No. 2 to Agreement/Applied Power Technologies Rev. 10/25/19
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2.7.4.2 2.7.4.3
Generate test notifications to test distribution lists
Ensure automation logs are up to date
2.8 Application Management Tasks performed by City
2.8.1 Microsoft Windows Operating System Service
2.8.1.1 Verify service pack level and update if needed
2.8.1.2 Verify Windows Services are being monitored by SVP System Support
2.8.1.3 Microsoft Updates installed by SVP System Support.
2.8.2 Microsoft SQL Database Management
2.8.2.1 2.8.2.2
Verify service pack level and update if needed
Confirm Database Manager tasks are set and
functioning
2.8.2.3 Copy the customer database to an external drive provided by SVP System Support
2.8.2.4 SQL Updates installed by SVP System Support
2.9 Hardware and software support on the server, including OS, SQL database, and Browser is provided by SVP System Support.
2.10 Verification of proper communication of the metering system including switches and gateways is provided by SVP System Support. 3 Exclusions: Services do not include:
3.1 PME annual software assurance for software updates since the power monitoring server is not being upgraded during this service period. If the server is upgraded during the service period, this service will be included.
3.2 Does NOT include additional device licenses or new functionality Amendment No. 2 to Agreement/Applied Power Technologies Rev. 10/25/19