RESPONSE FILE FOR LIBRARY SECURITY
SERVICES – PROPOSAL # LS-26-27-07
This document and proposal are submitted in full alignment with RFP No. LS-26-27-07 (Library Security Services). Addendum No. 1, issued by the City on September 4, 2026, has been reviewed and is acknowledged and incorporated into this submission. We confirm complete compliance with the Sample Contract (Section D) and the City of Santa Clarita Terms and Conditions, with no exceptions or deviations. This proposal remains valid and effective through January 9, 2027 (120 calendar days after the September 11, 2026 RFP closing date), reflecting the Option 1 and Option 2 staffing schedules specified for the three Library branches (Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia).
Submission Date: September 11, 2026
Presented to:
City of Santa Clarita
Attn: Jaclyn Abston / Procurement
23920 Valencia Boulevard, Suite 120
Santa Clarita, CA 91355
Submitted electronically via BidNet
Presented by:
American Global Security, Inc.
9410 Topanga Canyon Blvd, Ste 202
Chatsworth, CA 91311
Phone: (818) 350-1000 ext. 1001
Email: [email protected]
City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc.
Table of Contents
Proposal Response to City of Santa Clarita Library Security Services — RFP No. LS-26-27-07 Cover Letter Page 1
1.1.1. Introduction Page 2
1.1.2. References Pages 3-4
1.1.3. Work History Page 5
1.1.4. License Page 6
1.1.5. Guards and Field Supervisors Pages 7-14
1.1.6. Off-site Personnel Pages 15-17
1.1.7. Equipment Pages 18-19
1.1.8. Training Plan Pages 20-24
1.1.9. Uniforms Page 25
Cost File (submitted separately)
Required Forms (submitted separately)
All signed addendums (submitted separately)
General Attachments (submitted separately)
www.americanglobalsecurity.com 9410 Topanga Canyon Blvd, Suite 202 Chatsworth, CA 91311
[email protected] BSIS PPO License No. 120021 CA Corporation No. 3990140
Federal Tax ID No. 81-5470758
SAM UEI No. W5GLPGF2C933
September 11, 2026
Jaclyn Abston / Procurement
City of Santa Clarita
23920 Valencia Boulevard, Suite 120
Santa Clarita, CA 91355
Subject: Letter of Transmittal – Library Security Services (RFP No. LS-26-27-07) Dear Ms. Abston,
1. Firm Identification & Legal Structure
American Global Security, Inc. (AGS) respectfully submits this proposal in response to RFP No.
LS-26-27-07. AGS is incorporated under the laws of the State of California.
2. Designated Point of Contact
The designated primary contact for notification of evaluation decisions, interview scheduling, and coordination of contract negotiations is:
Name & Title: Sulaiman Abdul Wali, Chief Executive Officer Address: 9410 Topanga Canyon Blvd, Suite 202, Chatsworth, CA 91311 Telephone: (818) 350-1000 ext. 1001 | Email: [email protected] We acknowledge that the City of Santa Clarita will use this designated email address for critical project communications and selection notices.
3. Authorized Negotiators & Proposal Validity
The following individual is authorized to participate in negotiations on behalf of AGS and to approve extensions to the proposal validity period during the 120-day period following submission:
Sulaiman Abdul Wali, Chief Executive Officer | (818) 350-1000 ext. 1001 | [email protected]
Sincerely,
Sulaiman Abdul Wali
Chief Executive Officer
(877) 482-7343 (818) 900-6665 Dispatch: Fax:
1 40% fewer after-hours vandalism/trespassing
incidents; 25% fewer disturbances at a
transit-hub account.
Proven results Guards who stay Compliance that runs itself 0% turn over at one account, ~11% at two
others — fewer coverage gaps, fewer retraining costs.
City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc.
1.1.1. Introduction
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation:
Completeness only — no scored criterion; Explicit Agency Instructions: “A general introduction and description of the proposing company shall be provided. The format of the introduction is at the discretion of the respondent.” 27 years in business. 9 library facilities understanding guard today. No new capability being tested here.
AGS already runs the service Santa Clarita needs.
Library security is a standing AGS specialty: 9
active library facilities across 5 municipalities —
Glendale (4), Inglewood (2), Fontana, Victorville,
Camarillo.
Jo Anne Darcy Canyon Country, Old Town
Newhall, and Valencia need daily on-site security
— 85 / 44 / 44 incidents in the past 12 months,
not occasional coverage.
The Return
Cost of Waiting
years in business
27 library facilities under contract
— 5 CA cities
9 drop in after-hours vandalism,
comparable city account
40%
guard turnover, comparable
city account
0%
Full, itemized pricing is submitted separately in
the Cost File, as required. The return: fewer
coverage gaps, less staff time chasing
paperwork, no surprises.
Award targeted 2026-09-22; service starts 2026-
11-01. AGS guards are trained and credentialed
before assignment — no ramp-up delay.
Why AGS
Guard Card expirations flagged 90 days out;
scheduling auto-blocks on a lapsed
credential.
AGS's Fit
The Need
About AGS
Founded 1999, incorporated 2017 —
Chatsworth, California
State-licensed private security firm serving
California municipalities
Full-service: uniformed guards, patrol,
dispatch, and credential/compliance
management
2 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.2. References
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Experience with Similar Services (primary), 10% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Respondent must provide at least three references where the company has provided, or currently provides, onsite security services for similar facilities, preferably from public agencies.” AGS's Library Security Track Record
AGS has successfully provided this exact service — unarmed, fixed-post library security — for public agencies like the City of Santa Clarita before, and does so currently: nine public library and civic-library facilities across five California municipalities, on the same fixed-post, unarmed model the City is requesting for its three branches.
City of Glendale — 4 branches: Casa Verdugo Library, Brand Library and Art Center, Central Library, Pacific Park Library.
Guards trained in AGS's Community Outreach Module de-escalate patron situations and have earned praise from library management.
Since AGS took over patrol routing, after-hours vandalism and trespassing calls have dropped an estimated 40%, and reported disturbances at the co-located Metrolink Station have fallen 25%; overnight park vandalism has also declined.
Contract in place since November 2020 (5+ year term), 50+ officers daily across 40+ locations citywide, ~12% guard turnover.
The City's own reference letter confirms AGS provides security at "City Hall, Central and Brand Libraries, the utility yard, parks and other municipal locations," and states AGS's officers "have demonstrated professionalism, punctuality, and flexibility," concluding the City is "confident in their ability to provide dependable security guard services".
City of Inglewood — 2 active branches: Morningside Library, Imperial Branch Library.
Guards trained in the same Community Outreach Module support patron experience at these branches alongside library and park patrols and event support. 18 officers citywide, ~11% turnover.
City of Camarillo — Public Library (single-site, unarmed).
Upon award, AGS retained the library's long-tenured incumbent officer through its standard vetting process with zero disruption to service.
100% transition retention of the incumbent officer, 5 officers, 0% turnover.
Formal References (Section C form): The three formal public-agency references submitted with this proposal are Glendale, Inglewood, and Camarillo.
Full Contract List: For the complete list of current and recent contracts similar in nature to this Scope of Work — including facilities beyond the three formal references above — see 1.1.3, Work History.
3 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc. 4 May 8, 2025
CITY OF GLENDALE, CALlFORNrA
• Public Work~
1\dministr.ttion
To Whom It May Concern,
633 E. Droodw.iy. Suite 209
Glendale, CA 91206-4310
·1cl.lBl8J S-18-3900 Fax <818)5¥,-2207
glendalooi.gov
This letter is written in reference to American Global Security (AGS), who has served as the contracted security provider for the City of Glendale under a multi-year contract since November l, 2020.
AGS currently provides unarmed security guard services at several of our public facilities, including City Hall, Central and Brand Libraries, the utility yard, parks and other municipal locations.
Scope of Services:
General protection and patrol services
- Access control of ingress and egress to buildings
Inspection tours
Customer service
As needed security guard services and services for special events Reports and records preparation.
Their officers have demonstrated professionalism, punctuality, and flexibility. AGS also maintains responsive communication with our staff and is proactive in addressing safety or staffing needs.
Contract Summary:
Term: S years
Approximate Contract Value: $4M
Locations Covered: Over 40 sites
We are satisfied with AGS's performance and are confident in their ability to provide dependable security guard services
Sincerely,
~ ---- Shea Eccleston-Banwer
Public Works Administrator
City of Glendale, Public Works Department
[email protected]
(818) 548-3900
City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc.
1.1.3. Work History
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Experience with Similar Services (primary), 10% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “List all recent and current contracts held by the proposing company that are similar in nature to the City’s Scope of Work for a period of no less than three years.” The City's Scope of Work calls for one unarmed, fixed-post security guard at each of three public library branches — Jo Anne Darcy Canyon Country Library, Old Town Newhall Library, and Valencia Library.
Company Tenure
AGS has provided security services since May 1999 and has operated as a California corporation since incorporation on February 2, 2017 (CA Corporation No. 3990140). AGS holds active BSIS Private Patrol Operator (PPO) License No. 120021. This tenure exceeds the RFP's three-year workhistory minimum.
Current Library Security Contracts — Directly Comparable Experience AGS currently provides unarmed, fixed-post security guard services at 9 public library facilities across 5 California municipalities. All listed contracts are active as of this proposal.
Municipality Library Facility Status
Glendale Casa Verdugo Library Active
Brand Library and Art Center Active
Central Library Active
Pacific Park Library Active
Inglewood Morningside Library Active
Imperial Branch Library Active
Fontana Lewis Library & Technology Center Active
Victorville James L. Cox Public Library Active
Camarillo Camarillo Public Library Active
For the outcome metrics and narrative behind these accounts, see 1.1.2, References.
Broader Municipal Fixed-Post Security Experience — Recent and Current, 3+ Years Beyond the library-specific assignments above, AGS has operated continuously in municipal, fixedpost public-facility security environments since 2019.
City of Glendale — citywide municipal security contract held since 2019, renewed multiple times, covering 30+ parks and public facilities.
City of Carson — full multi-site staffing achieved within five days of contract award, with 100% service-hour coverage from day one.
City of Inglewood, City of Camarillo, City of Victorville, and City of Frisco, Texas — active municipal fixed-post contracts, among others
City of Pomona — security across 34 parks, public libraries, homeless shelters, and transit centers.
5 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc.
1.1.4. License
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation:
Respondent's Qualifications (primary), 10% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Respondent must submit a copy of a current Private Patrol Operator’s License issued by the California Department of Consumer Affairs with its proposal.” Figure: BSIS Private Patrol Operator License No. 120021, valid until 05/31/2027 6 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.5. Guards and Field Supervisors
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Staff and Equipment Resources (primary), 25% weight; Respondent's Qualifications (secondary, per-guard), 10% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Respondent must submit photos and background, including a California Guard Card, on all employees who may provide security services to any Library branch with its proposal. Should staff have any concerns with prospective guards, all concerns will be discussed prior to award. The City reserves the right to regulate all guards submitted by the respondent.” AGS will partner directly with Santa Clarita Library administrators during project onboarding to select and finalize the roster of primary guards and Field Supervisors. We maintain a continuous feedback loop with City leadership, conducting periodic post-order reviews and honoring immediate reassignment requests to ensure every officer remains an ideal fit for the library environment.
Operational Guarantees & Personnel Documentation
100% Direct W-2 Employment: AGS guarantees that no subconsultants or independent contractors will be used. All security services will be conducted solely by direct AGS employees, for whom we hold complete operational responsibility and accountability.
Complete Credentials Provided: On the following profile cards, the City can review a current photograph, background summary, verified California Guard Card (under BSIS License #PPO120021), and specialized training certificates for every guard and Field Supervisor proposed for this contract.
Post Structure and Coverage
Locations: Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia libraries.
Staffing Model: Dedicated unarmed officer per branch assigned to a single, fixed post.
Patrol Monitoring: Hourly GPS/RFID-verified checkpoint patrols with weekly reporting to the City.
Closing Escort (Option 1): Integrated into daily shift schedules (~30 mins) at no additional cost.
Staffing Depth: 5-guard roster (3 fixed posts, 2 dedicated to relief and backfill coverage).
Guard Qualification Standard
Direct Employment Guarantee: AGS guarantees that no subconsultants will be used. All work will be conducted solely by our direct employees, to whom we hold complete responsibility and accountability for the quality and integrity of the delivered services. 7 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
License: Valid California Security Guard License (Guard Card) required for every guard, under AGS's California BSIS License #PPO120021.
AGS Baseline Standards(exceed RFP minimums):
Age 18+, high school diploma or equivalent, active CPR/First Aid/AED certification.
At least one of: 3+ years as a security guard at comparable locations; 1+ year honorably-discharged U.S. military service; 2+ years as a police officer; or a POST/criminal-justice/homeland-security credential paired with relevant experience.
Clear incident logging, professional public communication, radio/monitoring equipment operation, and the ability to remain attentive for a full shift.
Hiring, Vetting, and Credentialing Process
Background screening: DOJ/FBI fingerprint-based criminal history checks, national and state criminal history review, sex offender registry and watchlist screening, and employment/education verification.
Pre-assignment drug screening: 6-panel screening completed prior to placement.
Scenario-based competency evaluation: candidates are assessed on realistic situations — alarm response, patrol observation, incident documentation, coordination with emergency responders — before being approved for assignment.
Site-specific matching: for public-facing posts, AGS uses a competency-based interview that specifically probes de-escalation with vulnerable or unhoused populations, incident documentation discipline, and handling of simultaneous, competing on-site situations.
Ongoing credential monitoring: Guard Cards and certifications are tracked in AGS's TeamXpress system, which issues a 90-day advance expiration alert and blocks noncompliant guards from scheduling until retraining is complete.
Regional Team Coverage AGS's proposed guards and Field Supervisors are drawn from across the greater Los Angeles region, giving the contract a geographically distributed team rather than a single-location workforce.
In the event of a missed clock-in, dismissal, or unprepared guard, AGS's 24/7 Dispatch Center mobilizes this distributed team alongside its broader pool of pre-vetted standby guards to place a qualified replacement on-site within the City's required one-hour window.
8 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Field Supervisors Proposed for This Contract
Three regional Field Supervisors are assigned to this contract, providing overlapping field oversight and built-in coverage continuity.
See Section 1.1.6, Off-site Personnel, for a full description of field-supervision activities. 9 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Security Guards Proposed for This Contract
10 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
BSIS Screenshots (Taken September 9, 2026)
11 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc. 12 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc. 13 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc. 14 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.6. Off-site Personnel
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Staff and Equipment Resources (primary), 25% weight; Thoroughness/Approach (secondary), 25% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Describe the activities of the designated contract manager, support, and supervisor personnel.” AGS will designate four named off-site personnel to perform dedicated contract management and field-supervision functions, backed 24/7 by our central dispatch operations and AGSTrac® mobile technology platform.
Contract Manager — Christian Mable
Single Point of Contact: Serves as the dedicated executive contact for the City Contract Coordinator and Library Branch Administrators for all contract-level administration and reporting.
Proven Public Sector Experience: 5+ years of security operations management (Overton Security, OnGuard Security, GardaWorld, Allied Universal); current relationship lead for the City of Glendale (primary proposal reference), City of Upland PD, and City of Malibu.
Mandatory Quarterly Reviews: Attends all required quarterly performance meetings with City staff to evaluate operations, review incident trends, and optimize service delivery.
Compliance & Records Management: Audits daily activity logs, submits weekly incident reports, and maintains updated California Guard Cards, background verifications, and 8- hour pre-assignment training records for all assigned W-2 personnel.
Support Personnel — 24/7 Dispatch Center + AGSTrac® / TeamXpress Continuous Shift Tracking: Provides 24/7 real-time monitoring of guard movements, checkpoint completion, and immediate emergency dispatch.
Geofenced Clock-In Verification: Uses a 100-meter GPS radius to confirm guards are physically on-site at Jo Anne Darcy Canyon Country, Old Town Newhall, or Valencia libraries prior to shift commencement.
1-Hour Backup Guarantee: Automated missed clock-in alerts trigger 24/7 Dispatch to immediately mobilize pre-vetted standby guards, guaranteeing a replacement within 1 hour if a guard is absent or dismissed as unprepared by Library staff. 15 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Supervisor Personnel — Patris Aleksanian, Rudy Perez, Mehran Radpour Unannounced Field Audits: Conducts 6+ unannounced physical site visits per week across all three library branches (minimum 2 visits/week per branch).
Quality Assurance Inspections: Audits guard uniform standards, active communication devices (phones/tablets), daily activity log entries, and strict enforcement of the Library Code of Conduct (LCOC).
De-Escalation & Safety Coaching: Ensures guard adherence to the City's strict non-physical altercation policy, reinforcing diplomatic, non-violent de-escalation techniques.
Meal & Rest Period Relief: Coordinates field relief schedules to ensure continuous post coverage during all required guard break periods without leaving any library unattended.
Incident Response — Public Library 5-Step Process
STEP 2:
ALERT
STEP 3:
RESPONSE
STEP 4:
ESCALATION
STEP 1:
DETECTION
STEP 5:
RESOLUTION
AGS applies its official 5-Step Incident Response Process tailored specifically to municipal library facilities:
Step 1 (Detection): On-site guard identifies an operational or security incident via direct observation, patron/staff report, or AGSTrac® checkpoint alert.
Step 2 (Alert): Guard immediately notifies the Branch Administrator and 24/7 Dispatch via company-issued communication devices.
Step 3 (Response): Guard executes diplomatic de-escalation and LCOC enforcement protocols to stabilize the situation while avoiding physical altercation.
Step 4 (Escalation): If specialized intervention is required, the guard/supervisor immediately contacts the Santa Clarita Valley Sheriff’s Station / First Responders (911) per established protocol.
Step 5 (Resolution): On-site personnel secure the area, restore normal library operations, and generate a comprehensive AGSTrac® incident report for City review. 16 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Branch-Specific Patrol Emphasis
Because each Library branch differs in size, layout, and activity level, AGS's on-site guards and Field Supervisors tailor their patrol routine within each fixed post to match the specific facility:
Jo Anne Darcy Canyon Country Library (17,000 sq. ft.; 100,026 annual patrons; 44 reported security incidents in the past 12 months) — the smallest footprint in the system. Patrol focus is on the single-story main floor, public entrances, restrooms, and the adjacent exterior parking lot.
Old Town Newhall Library (30,100 sq. ft.; 224,056 annual patrons, the highest of the three branches; 85 reported security incidents in the past 12 months, nearly double the other branches) — the largest and busiest facility. Its multi-level layout calls for more intensive foot patrols covering stairwells, interior reading spaces, courtyards, restrooms, and the exterior perimeter and parking areas.
Valencia Library (23,966 sq. ft.; 158,133 annual patrons; 44 reported security incidents in the past 12 months) — a mid-sized civic center facility. Patrol routine follows a systematic hourly rotation through interior aisles, study zones, corridors, restrooms, and exterior access points.
This branch-by-branch approach ensures each guard's patrol technique and attention are proportioned to that facility's actual square footage, patron volume, and incident history, rather than one generic routine applied across all three Libraries. 17 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.7. Equipment
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Staff and Equipment Resources (primary), 25% weight; Thoroughness/Approach (secondary), 25% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Respondent must provide a list of any and all proposed equipment, including but not limited to any communication devices, electronic patrol equipment, or other related items that may be used to perform required duties.” Equipment
AGS equips each security officer with essential tools to ensure they can fulfill their duties effectively and maintain reliable communication. The equipment provided includes:
Communication
Equipment
2-Way Radios: Enable efficient communication with on-site teams and the Dispatch Center for seamless coordination.
Company-Issued Cellphone: Used for direct communication, incident reporting, and real-time updates via AGSTrac®.
Company Tablet: Supports AGSTrac® and essential tools for streamlined reporting.
Standard Security
Equipment
Flashlight: Ensures visibility during night patrols.
Reflective Safety Vest: Enhances officer visibility, especially in low-light areas.
Security Utility Belt: Holds essential equipment securely.
Company Headgear: Maintains a professional and unified look.
Equipment Not Included for This Assignment
AGS maintains a broader equipment catalog for armed and mobile-patrol contracts. The items below are not proposed for this assignment, since the RFP calls for unarmed guards on a fixed post with no vehicle patrol or screening function [RFP / Supplier Responsibilities, Clauses 4.1,
4.4–4.4.3]:
Body-worn cameras — not proposed for this assignment; not required under the RFP's stated equipment scope [RFP / Supplier Responsibilities, Clauses 4.1, 4.4–4.4.3].
Firearm — armed-tier only; this contract is unarmed [Supplier Responsibilities, Clause 4.1].
Pepper spray, baton, handcuffs — armed-tier only.
Metal detector wand — no screening function specified in this RFP.
Patrol vehicles/bicycles — single fixed-post guard per branch, not a mobile patrol.
SiteWatch mobile AI surveillance trailers — an outdoor/perimeter tool, not a fit for a single indoor post.
18 Sample Patrol Report
City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc. Reference: Section B / Supplier Responsibilities, Clause 6.3; Explicit Agency Instructions: "A sample of the contractor's potential or proposed report shall be included in the submission for this solicitation." 19 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.8. Training Plan
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Staff and Equipment Resources (primary), 25% weight; Thoroughness/Approach (secondary), 25% weight [Q&A Set 01 / Q8, Q9, Q46];
Explicit Agency Instructions: “Respondent must provide an outline of the proposed training plan for all guards and field supervisors that will work at any Library branch.”
AGS Training Framework: Specialized Library Security & Public Safety
Public libraries require a specialized security approach that balances safety and deterrence with an open, welcoming civic environment. American Global Security (AGS) has structured its security training program to address municipal risk, legal compliance, and community trust across our five-phase, 224-hour curriculum. All guards deployed to the City of Santa Clarita’s library branches receive comprehensive instruction tailored specifically to public library operations, customer service, and de-escalation.
Phase Focus Duration Hours
Phase 1 Orientation & BSIS Guard Card Certification Days 1-3 24 hours Phase 2 Core Security Skills & Legal Boundaries Days 4-10 48 hours Phase 3 Emergency Response & Facility Patrols Days 11-16 48 hours Phase 4 Community Engagement, LCOC & De-Escalation Days 17-22 48 hours Phase 5 Advanced Library Scenarios & Supervisory Evaluation Days 23-30 56 hours Total Comprehensive Library Security Curriculum 30 days 224 hours 20 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Legal Liability & Civil Exposure
Unarmed security personnel operating in public facilities must understand the exact legal scope of their authority to protect the City from civil liability and administrative exposure.
Powers of Arrest & Use of Force: BSIS-compliant training defining the exact legal boundaries of citizen’s arrest, detention limits, and legal liabilities under California law.
Strict Non-Intervention Altercation Policy: Guards are explicitly trained to use verbal presence, diplomatic conflict resolution, and de-escalation techniques. Under no circumstances will guards physically engage, fight, or forcibly attempt to physically remove individuals from the premises; officers will maintain distance, contact emergency services, and await law enforcement assistance.
Observation & Report Writing: Officers receive rigorous training on generating clear, objective, and legally defensible incident reports using the AGSTrac® system.
OSHA Workplace Violence Prevention: Guards complete OSHA-aligned training to recognize early indicators of disruptive or aggressive behavior, mitigating risks before escalation occurs.
Public Safety & Emergency Management
In the event of an emergency or facility threat, AGS personnel are trained to act decisively to safeguard patrons, library staff, and municipal property.
Facility Evacuation & Emergency Response: Comprehensive instruction on managing fire evacuations, earthquake response, facility lockdowns, and emergency alarm monitoring across all three library branches.
First Aid, CPR & AED Certification: All assigned personnel maintain current Red Cross/American Heart Association certifications to deliver immediate medical assistance prior to first responder arrival.
Law Enforcement Coordination: Structured protocols for establishing immediate liaison with the Santa Clarita Valley Sheriff’s Station and local fire authorities during critical incidents.
Terrorism & Suspicious Package Response: Training in threat recognition, identification of unattended items or suspicious behavior, and execution of site-specific bomb threat protocols.
21 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Public Interactions, Community Trust & Library Scenario Management AGS officers serve as approachable extensions of library staff. Training emphasizes maintaining a safe environment while upholding the Santa Clarita Library Code of Conduct (LCOC).
Mandatory Pre-Assignment Library Training: Prior to deployment, every guard completes a minimum of eight (8) hours of supervisor-led, site-specific instruction focused on public relations, LCOC enforcement, and written reporting.
Santa Clarita Library Code of Conduct (LCOC) Enforcement: Scenario-based instruction equips guards to address policy infractions diplomatically without escalating conflict.
Unattended Minors: Protocol training for identifying lost or unattended children, maintaining continuous observation, ensuring child safety, and coordinating with library staff or local authorities per City policy.
Sleeping & Unresponsive Patrons: Guidelines for conducting gentle, respectful verbal welfare checks to verify a patron's well-being without physical contact, balancing patron dignity with safety standards.
Food, Drink & Noise Violations: Diplomatic verbal communications designed to gain voluntary compliance with library rules while preserving a quiet, comfortable learning environment for all visitors.
De-Escalation & Behavioral Health Awareness: Non-violent conflict resolution is the mandatory default response. Guards complete specialized modules on tone control, body language, active listening, and interacting empathetically with unhoused individuals or patrons experiencing mental health crises.
Customer Service & Cultural Competency: Training covers disability assistance, neurodiversity awareness, and polite wayfinding to reinforce a welcoming civic space.
Scenario Module Visual Trigger Core Protocol Goal
Unattended Minors Unaccompanied young child Continuous visual observation & staff coordination
Sleeping Patrons Unresponsive patron Non-contact verbal welfare check Food / Noise Rule infractions Diplomatic dialogue for voluntary compliance
Behavioral Health Mental health crisis / Distress Non-violent de-escalation & empathetic communication
Customer Service Wayfinding / Accessibility needs Polite assistance & neurodiversity awareness
22 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Workplace Safety & Facility Operations
Security operations are structured to prevent accidents, eliminate physical hazards, and ensure safe access across all library facilities.
Injury & Illness Prevention Program (IIPP): Rigorous safety protocols covering environmental hazard recognition, slip/trip prevention, and personal safety.
Interior & Exterior Foot Patrols: Training on conducting structured foot patrols inside reading rooms, stacks, restrooms, hallways, stairwells, exterior perimeters, and adjacent parking lots across the Jo Anne Darcy Canyon Country, Old Town Newhall, and Valencia branches.
Heat Illness & Ergonomics: Annual safety instruction focusing on hydration, outdoor patrol rotations, and physical wellness during warm weather periods.
Operational Performance & Technology Integration
AGS reinforces accountability through continuous technological tracking and field supervision.
AGSTrac® GPS/RFID Real-Time Patrol System: Officers are trained to operate companyissued smart devices, scanning fixed interior and exterior RFID/NFC checkpoint tags to record real-time location data and patrol verification.
Hourly Facility Checks: Routine procedures for inspecting doors, restrooms, stairwells, and emergency exits every hour, generating automated digital logs.
Closing Escort Procedures: Standardized protocols for assisting library staff during branch closing, including full facility sweeps and accompanying staff to their vehicles approximately 30 minutes after closing.
1-Hour Replacement SLA Preparedness: Backfill and relief guards complete the identical 30-day training curriculum, ensuring rapid deployment within 60 minutes if a primary guard is absent or dismissed.
23 City of Santa Clarita – RFP No. LS-26-27-07 | American Global Security, Inc.
Leadership & Supervisory Oversight
Dedicated supervision ensures field operations adhere strictly to City standards and contract specifications.
Field Supervisor Coaching: Field supervisors conduct unannounced site audits, verify AGSTrac® patrol logs, review daily activity reports, and evaluate guard professionalism.
Quarterly Performance Review Alignment: Supervisor curricula align with the City's quarterly performance review schedule to proactively implement operational enhancements at no cost to the City.
Remedial Training Protocol: Any performance gap identified by library administration or AGS supervisors triggers mandatory 48-hour remedial retraining or immediate post reassignment.
Adapting to Changing Conditions
Continuous Curriculum Refreshers: Guards complete mandatory annual BSIS refresher courses and updated site-specific training modules covering any revised Library Code of Conduct policies.
Strictly Unarmed Service Model: Training is 100% focused on unarmed public safety, deescalation, and diplomatic verbal intervention.
Training Administration & Compliance
Zero Cost Commitment: All basic, site-specific, and refresher training is fully funded by AGS and included in the standard hourly billing rate.
Audit-Ready Documentation: Complete employee training records—including certifications, dates, instructor signatures, and exam scores (minimum 80% passing grade required)—are maintained in digital personnel files and available to City administrators upon request.
State-Certified Instructors: Courses are conducted by BSIS-certified trainers, while CPR/AED modules are taught by certified Red Cross/American Heart Association instructors.
24 City of Santa Clarita | RFP No. LS-26-27-07
American Global Security, Inc
1.1.9. Uniforms
Reference: Section B / RESPONSE FORMAT AND SELECTION CRITERIA / 1. Response Format / 1.1. RESPONSE FILE; Evaluation: Staff and Equipment Resources (nominal), 25% weight [Q&A Set 01 / Q8, Q9, Q46]; Explicit Agency Instructions: “Provide a photo or a mockup composite of the proposed uniforms.” Uniform standards and issued equipment are designed to promote a professional appearance, visibility, and deterrence appropriate for a public library setting. Each AGS security officer is issued three (3) full sets of uniforms upon hire, tailored to their specific role and assignment.
AGS uniforms and equipment are regularly inspected for quality and appearance, and any damaged item is replaced immediately at no cost to the officer. Guards who do not maintain proper grooming or a serviceable uniform are relieved from post until appropriately equipped — the same standard applies if a client raises a concern about a guard's appearance.
Shirt: Black or white, short or long sleeve, with logo shoulder patches and a standard collar.
ID & Badge: Photo ID and a company-issued metal badge worn on the chest.
Belt: Leather basket-weave duty belt.
Pants: Black cargo pants.
Footwear: Professional black security boots.
Optional: Black tie, body camera, radio.
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