Santa Fe Springs City Council
March 3, 2026

• FiberOptic Internet $11,475 per month
• Back-Up Internet System 6,350
• Phone Service (VOIP) 7,250
• Cybersecurity & Management Services 6,900
• Frontier (analog phone services) 1,275
$33,250 per month
These monthly annual costs are projected to be $33,250 per month. The City will, however, incur onetime up-front implementation costs of $135,000. The projected $2,350,000 contract costs incorporate monies for contingencies and annual inflationary cost increases.

Due to the elimination of unnecessary analog phone lines, the City can enhance and upgrade its phone and internet services, install a back-up internet delivery system and save approximately $5,750 per month.

Additional IT Staffing Resources - Given the various technology upgrade taking place, the City has been limited in its ability to implement changes (and address day-to-day IT issues) due to limited IT staff.

Staff is requesting to add additional IT support staff, either by increasing the Supplemental Support Contract with IBE or by hiring temporary IT staff (or a combination of both).

A portion of the cost increase will be offset by the $5,750 in month savings. The FY 25-26 net staffing costs will not exceed $50,000. The FY 26-27 net budgetary impact will be $125,000. This is not a request to add a full-time position to the City payroll (or equivalent), but rather a request to add needed staff to help manage various IT upgrades taking place over the next year.

BACKGROUND
On November 12, 2024, City Council approved Phase 1 of the initiative to modernize and upgrade the City’s IT Infrastructure by authorizing a multi-year agreement with IBE Digital. The contract was comprised of three critical components:

1. IT Infrastructure (servers and software) - $1.0 Million

2. New Workstations - $950,000

3. Cybersecurity Upgrades & Support Services - $2.25 Million The balance of the contract included project implementation, staff support & contingency. Services related to “Phase 1” were completed during Spring/Summer 2025. The recent upgrades addressed the most critical areas that affected the City's IT infrastructure. However, additional “Phase 2” upgrades are required to modernization the City's phone and data network.

The City currently operates a hybrid VOIP (Voice Over Internet Protocol), which is reliant upon antiquated copper phone lines to provide phone service to its facilities. The City would like to convert to a fiber optic internet and phone service and employ a back-up internet system based on fixed-point microwave technology.

CITY COUNCIL AGENDA REPORT – MEETING OF MARCH 3, 2026
Approve Professional Services Agreement with the City’s Phone and Data Services

DISCUSSION
The City currently relies on Spectrum ELAN to provide data services across City facilities, with traffic centralized through City Hall. The existing “hub and spoke” configuration leverages a Fortinet FortiGate firewall, which is subject to a single point of failure. If internet service to City Hall is disrupted, all City facilities will be without internet (and not have access to many programs used on a daily basis – such as Tyler Munis).

Moreover, the City utilizes a single cable internet data service provider, Spectrum/Charter. In the past recent months, they have experienced multiple outages, which have impacted productivity. Reliance on a single source and provider of internet data services (i.e., lack of redundancy) has the potential to significantly impact the City’s ability to fully operate and assist its citizens in a disaster or key public event.

The existing phone service configuration primarily consists of analog lines, trunks supporting an Avaya IP Office system, and associated annual licensing fees. The existing solution is heavily dependent on on‑premises equipment and lacks built‑in redundancy, creating potential reliability and resiliency concerns.

To address the City’s phone and data service needs, Staff requests authorization to enter into an agreement with IBE Digital to change our internet data provider and to purchase and install a new Voice over IP (VoIP) phone system as well as a backup internet/data system.

Benefits of implementing this project include:
• Enhanced Features: Voicemail-to-email, call forwarding, and mobile integration • Scalability: Easy addition or removal of lines without hardware changes. • Improved Customer Service: Advanced call routing and management features • Data Protection: Automated, redundant backups protect against data loss • Disaster Recovery: Rapid restoration capabilities minimize downtime • Improved Regulatory Compliance: data retention and security • Business Continuity: Ensures operations can continue during system failures IBE Digital assisted in implementation of Phase I of the City’s IT infrastructure program, and consequently developed a very robust understanding of the City's IT needs. City staff would like to proceed with IBE Digital to implement Phase 2.
• IBE is listed as an authorized dealer for the following purchasing cooperatives - Sourcewell, Omnia Partners, and TIPS USA, which have been incorporated into the City’s PSA. • Legal Counsel has reviewed the agreements and determined that items and services had been procured through a public competitive process.

The City Council should authorize an exception to the RFP bidding process pursuant to the municipal code section 34.18B, which will expedite the fulfillment of these critical IT needs while remaining in compliance with local procurement requirements.

CITY COUNCIL AGENDA REPORT – MEETING OF MARCH 3, 2026
Approve Professional Services Agreement with the City’s Phone and Data Services

ITEM STATUS:

APPROVED: ☐
DENIED: ☐
TABLED: ☐
DIRECTION GIVEN: ☐
____________________________
City Clerk, Maribel Garcia

ENVIRONMENTAL
N/A

SUMMARY/NEXT STEPS
It is requested that the City Council authorize the City Manager to execute a multi-year agreement with IBE to provide the items and services necessary to upgrade the City’s phone and data services.

Approving this agreement will ensure Staff have the resources required to provide the community services most efficiently and effectively.

ATTACHMENT(S):

A. PSA IBE – Voice
B. PSA IBE – Data

VOICE VIDEO MEETINGS

CHAT/SMS FILE COLLABORATION ARCHIVING

CONTACT CENTER
Prepared for:

Provided by:

A Leading, Proprietary, AI-Powered Cloud Communication, Collaboration, and Productivity Platform with Advanced Security & Compliance Confidential Service
Proposal for Business Cloud
Communications Solutions
City of Santa Fe Springs
11710 Telegraph Rd
Santa Fe Springs, CA
90670-3658, United States
IBE
[email protected]
562-921-0202
2/3/2026
• PHONE SYSTEM AND HARDWARE: Cloud-based phone service offering 100+ enterprisegrade calling features and excellent network call quality and uptime. System configuration and call reporting managed from a single web-based portal with built-in Spam Call Protection. A variety of plug-and-play devices available, pre-configured to cater to your business needs.
• MOBILE + DESKTOP APPS: Our UC App transforms smartphones and computers into essential collaboration tools with calls, chats, texting, video meetings, advanced voicemail features, and presence awareness.
• VIDEO MEETINGS: Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant for transcriptions and meeting insights.
• CHAT + SMS: Real-time internal chat with direct, private and public channels, as well as convenient SMS communication with customers.
• AI ASSISTANT: Increased productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.

Best-in-Class Business Features:

UNIFIED COMMUNICATIONS (UC) PLATFORM
All Your Business Communications – Integrated, Efficient, and Reliable Wherever work takes you, a better way to communicate needs to come, too. With our intelligent UC platform, a full office communications suite goes wherever you go.

BUSINESS

INTELLIGENC E TEAM CHAT

AND SMS
VIDEO

MEETINGS

BACKUP AND

COLLABOR ATION
FILES

PHONE SYSTEM

CONTACT CENTER

ARCHIVIN G
1 Our UC platform
combines a featurerich business phone system with video meetings, chat, business texting, contact center, file
sharing, and more, with integrated mobile and
desktop apps that allow for wherever, whenever
communication. And with our UC, they are all
available on one integrated, secure, reliable, and
easy-to-use platform.

Draft quote ID 53515-6 Page 2 of 27

ADVANCED CUSTOMER COMMUNICATIONS
Resolving customer needs at scale takes a solution that can help you 2 work intelligently to effectively meet customer expectations. • FILE MANAGEMENT: Seamless file access across devices with user control, real-time backup, quick recovery, and up to 200 GB per user of file storage. • TRIPLE SHIELD SECURITY: Protection for users and data from potential cyber threats with our secure datacenters, certified security team, encryption, password management, and 2FA.

Have continual historical access to your company’s last 30 days of UC calls, video meetings, texts, chats, SMS, and Contact Center communications free as part of your UC and CC solution https://go.serverdata.net/30-days-free-archiving/ ALL UC & CC LICENSES INCLUDE 30-DAYS
• SMART CALL QUEUES: Send inbound calls to a queue rather than a busy signal.

Communicate current wait times and their position in the queue to reduce dropped calls. • ADVANCED HUNT GROUPS: Assign groups of employees to manage inbound calls and set up automated call distribution to quickly connect customers wit h employees • REAL-TIME DASHBOARDS: Track live performance data against your service level agreement (SLA) including total active calls, calls in queue, average hold and handle time • CALL MONITORING & REPORTS: Let managers monitor customer calls, whisper to the employee, and take over a call. Use historical reporting to track employee and call performance.

Customer Communications Included with our UC Platform:

Our AI-powered customer experience solution helps businesses of all sizes drive more responsive, informed, and engaging customer interactions. Connect with customers across the communication channels they prefer, using our easy-to-use solution for customer care professionals, supervisors, and administrators – anywhere, any time.

Draft quote ID 53515-6 Page 3 of 27
Before the Interaction
Prepare for success with smart tools that proactively manage engagement and reduce friction. • OMNICHANNEL COMMUNICATIONS: Support voice, webchat, SMS, email, and WhatsApp from one interface.
• AUTOMATED CUSTOMER OUTREACH: Deliver proactive notifications and follow-ups via text, email, or voice
• SELF-SERVICE VOICE & AI CHAT: Allow customers to resolve requests like hours, balances, and payments without agent involvement.
• CRM INTEGRATIONS: Connect to your system of record to inform call routing and personalize interactions.
• INTELLIGENT CONTACT ROUTING: Route customers to the right person based on their input and business rules.

During the Interaction
Empower agents and supervisors with AI-driven tools that enhanc e live interactions and optimize outcomes.
• SINGLE APP FOR ALL COMMUNICATIONS: Let frontline employees manage customer conversations and team collaboration in one interface.
• AI AGENT ASSIST: Real-time transcription, live sentiment analysis, and instant access to business-specific knowledge via a chat-based assistant
• MICROSOFT TEAMS EMBEDDED SOLUTION: Seamlessly deliver Contact Center capabilities within the Teams interface.

After the Interaction
Unlock valuable insights and maintain compliance
with automated analysis and archival tools.
• AI TRANSCRIPTION & REDACTION:

Post-call automation of transcripts and
redaction of sensitive data (PII, PHI, PCI)
for compliance.

AI-POWERED CUSTOMER INTERACTIONS

WITH CONTACT CENTER
We enhance the customer experience at every stage—before, during, and after the interaction—with AI-powered tools that boost responsiveness, personalization, and efficiency.
3 Draft quote ID 53515-6 Page 4 of 27
ADD ARCHIVING FOR UC AND CONTACT CENTER 4 Protect your organization’s interactions, and leverage intelligence. • AUTOMATED DATA CAPTURE: Captures and
retains call records, voicemails, chats, SMS
messages, video meetings, emails and more
without administrative or user action.
• FAST, POWERFUL CONTEXTUAL SEARCH:

Indexes both content and metadata using
dozens of properties for fast and easy searching.
• SEAMLESS INTEGRATION WITH UC AND
CC PLATFORMS: Designed to be deployed
in minutes to enable compliant retention of
employee and consumer UC and Contact Center
communications.
• RETENTION: Stores data for as long as the business case requires with retention options ranging up to 10 years.
• REGULATIONS AND COMPLIANCE: Supports HIPAA, FINRA, and MiFID II compliance programs with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4. • SECURITY: Securely stores and encrypts data in transit and at rest with multi-factor authentication and role-based access control (manager/personal access) to protect access and limit export to authorized users.
• EDISCOVERY AND LITIGATION SUPPORT: Apply legal hold to override retention periods and utilize workflow and export features for all case documents. • DATA RESIDENCY: Complies with US, Canadian, and European geographic data center location requirements.

Best-in-Class Business Features:
1525A_UnIPN_US_051325
Archiving captures, retains, and provides powerful search across employee and customer chats, phone calls, meetings, voicemails and more, so you can quickly find information when its needed.

Draft quote ID 53515-6 Page 5 of 27
Summary of services Customer total
Description One-time Monthly
Services
Unified Communications Services $840.00 $5,533.69
Equipment Free Free
Shipping $936.42
Professional services & other items
Install
Programing and Training $10,000.00
TIPS-USA Contract Number
210101
Subtotal $11,776.42 $5,533.69
Surcharges & Other fees $1,436.33
Estimated taxes $266.43 $275.78
TOTAL $12,042.85
One-time
$7,245.80
Monthly
Prepared for
City of Santa Fe Springs
11710 Telegraph Rd
Santa Fe Springs, CA
90670-3658, United States
Provided by
IBE
[email protected]
562-921-0202
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Details
Main location 11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
80 $18.99 $1,519.20
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
80 Free Free Free
Local Number Porting Fee 280 $3.00 $840.00
Auto Attendant (additional)
Greets callers and provides call routing options. For calls forwarded outside of the network, includes 1,000 minutes of outbound local calls per month.
1 $4.99 $4.99
Hunt Group (additional)
Delivers calls to defined groups of users with routing rules. All calls forwarded outside of the network are charged per use. 1 $3.99 $3.99
Resource Line (pay per use)
Used to enable common area phones such as conference or lobby phones, all outbound calls are charged pay per use. 2 $5.99 $11.98
Fax Line
Used to enable fax machines, unlimited outbound local fax calls.
10 $25.25 $252.50
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
80 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $227.03 Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Customer total
Description Quantity Unit price One-time Monthly
Taxes & Fees
Surcharges & Other fees — — $457.24
Estimated taxes — — $266.43 $87.84
Total - Main location $1,333.46 $2,337.74
Activity Center 11155 Charlesworth Rd, Santa Fe Springs, California 90670-2852 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
6 $18.99 $113.94
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
6 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
6 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $19.36 Taxes & Fees
Surcharges & Other fees — — $29.82
Estimated taxes — — $6.28
Total - Activity Center $19.36 $150.04
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Fire Headquarters 11300 Greenstone Ave, Santa Fe Springs, California 90670-4619 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
34 $18.99 $645.66
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
34 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
34 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $105.63 Taxes & Fees
Surcharges & Other fees — — $168.98
Estimated taxes — — $28.92
Total - Fire Headquarters $105.63 $843.56
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Firestation 2 8634 Dice Rd, Santa Fe Springs, California 90670-2512 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
3 $18.99 $56.97
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
3 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
3 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $17.66 Taxes & Fees
Surcharges & Other fees — — $14.91
Estimated taxes — — $3.86
Total - Firestation 2 $17.66 $75.74
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Firestation 3 15517 Carmenita Rd, Santa Fe Springs, California 90670-5609 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
3 $18.99 $56.97
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
3 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
3 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $17.66 Taxes & Fees
Surcharges & Other fees — — $14.91
Estimated taxes — — $3.86
Total - Firestation 3 $17.66 $75.74
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Firestation 4 11736 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
3 $18.99 $56.97
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
3 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
3 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $17.66 Taxes & Fees
Surcharges & Other fees — — $14.91
Estimated taxes — — $3.86
Total - Firestation 4 $17.66 $75.74
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Gus Velasco Neighborhood Center 9255 Pioneer Blvd, Santa Fe Springs, California 90670-2380 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
22 $18.99 $417.78
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
22 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
22 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $59.82 Taxes & Fees
Surcharges & Other fees — — $109.34
Estimated taxes — — $19.22
Total - Gus Velasco Neighborhood Center $59.82 $546.34
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Heritage Park 12100 Mora Dr, Santa Fe Springs, California 90670-3759 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
9 $18.99 $170.91
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
9 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
9 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $25.43 Taxes & Fees
Surcharges & Other fees — — $44.73
Estimated taxes — — $8.71
Total - Heritage Park $25.43 $224.35
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Municipal Services Yard 12636 Emmens Way, Santa Fe Springs, California 90670-3942 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
32 $18.99 $607.68
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
32 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
32 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $86.52 Taxes & Fees
Surcharges & Other fees — — $159.04
Estimated taxes — — $27.30
Total - Municipal Services Yard $86.52 $794.02
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Police Services Center 11576 Telegraph Rd, Santa Fe Springs, California 90670-3110 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
24 $18.99 $455.76
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
24 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
24 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $77.12 Taxes & Fees
Surcharges & Other fees — — $119.28
Estimated taxes — — $20.83
Total - Police Services Center $77.12 $595.87
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Town Center Hall 11740 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
15 $18.99 $284.85
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
15 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
15 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $49.29 Taxes & Fees
Surcharges & Other fees — — $74.55
Estimated taxes — — $13.56
Total - Town Center Hall $49.29 $372.96
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Aquatic Center 10145 Pioneer Blvd, Santa Fe Springs, California 90670-3712 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
5 $18.99 $94.95
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
5 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
5 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $19.04 Taxes & Fees
Surcharges & Other fees — — $24.85
Estimated taxes — — $5.48
Total - Aquatic Center $19.04 $125.28
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Betty Wilson Center 11641 Florence Ave, Santa Fe Springs, California 90670-4353 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
2 $18.99 $37.98
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
2 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
2 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $17.30 Taxes & Fees
Surcharges & Other fees — — $9.94
Estimated taxes — — $3.05
Total - Betty Wilson Center $17.30 $50.97
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Clarke Estate 10211 Pioneer Blvd, Santa Fe Springs, California 90670-3714 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - Clarke Estate $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Lake Center Athletic Park 11641 Florence Ave, Santa Fe Springs, California 90670-4353 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - Lake Center Athletic Park $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Lakeview Park 11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - Lakeview Park $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Library 11700 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
30 $18.99 $569.70
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
30 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
30 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $83.84 Taxes & Fees
Surcharges & Other fees — — $149.10
Estimated taxes — — $25.68
Total - Library $83.84 $744.48
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Little Lake Park 11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - Little Lake Park $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Los Nietos Park 11143 Charlesworth Rd, Santa Fe Springs, California 90670-2852 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
3 $18.99 $56.97
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
3 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
3 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $17.66 Taxes & Fees
Surcharges & Other fees — — $14.91
Estimated taxes — — $3.86
Total - Los Nietos Park $17.66 $75.74
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

SFS Athletic Fields 9720 Pioneer Blvd, Santa Fe Springs, California 90670-3254 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - SFS Athletic Fields $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

Santa Fe Springs Park 10068 Cedardale Dr, Santa Fe Springs, California 90670-3515 Customer total
Description Quantity Unit price One-time Monthly
Unified Communications Services
Elevate Pro
Includes advanced Cloud PBX with unlimited local and longdistance calling, calls to 33 countries, connection of up to 5 phone devices, including mobile and desktop apps, Chat, SMS/MMS (500 included, overage rates apply), File Sharing (50 GB/user), CRM integrations, AI capabilities, Advanced Hunt Groups and Queuing, Video Meetings (up to 100 participants) and 30-days Archiving.
1 $18.99 $18.99
Archiving: 30 Days Retention
For access to 30 days of historical UC data for the lifetime of the account
1 Free Free Free
Equipment
Yealink T44W
An IP desk phone with a 2.8-inch color LCD, dual Gigabit Ethernet ports, built-in Wi-Fi and Bluetooth and two USB ports.

Includes 8 physical line keys with up to 21 DSS keys.
1 Free Free Free
Shipping
11710 Telegraph Rd, Santa Fe Springs, California 90670-3658 — — $15.90 Taxes & Fees
Surcharges & Other fees — — $4.97
Estimated taxes — — $2.24
Total - Santa Fe Springs Park $15.90 $26.20
Draft quote ID 53515-6
Notes:
• Your first bill may look different than other bills. It may include: (1) one-time fees and prorated charges for new services added during the prior month, (2) full charges for the next month, (3) applicable usage charges, as well as (4) associated taxes and fees. • Hardware provided on promotion is amortized over a 12-month period. Penalties on hardware for early cancellation of an account are calculated based on the percentage of the term remaining at the time of cancellation. • Shipping charges may be estimates only and are subject to change. Actual shipping charges will be calculated at the time the order is placed.
• Taxes and fees are based on service address and can differ by address.

INITIAL ORDER FORM
Initial Order Form: Elevate IBE Page 1 of 23
This Initial Order Form is a binding agreement between I Copy, Inc. (“IBE”) and MELA Counseling Services Center, Inc, (“Customer” or “You”) (together the “Parties”), for the purchase of the Services, licenses, and products listed herein. This Initial Order Form is subject to the terms and conditions specified in the applicable Master Services Agreement (“MSA”) between the Parties.

Capitalized terms not defined herein shall have the same meanings as set forth in the applicable MSA between the Parties.

Service Provider
Service Provider IBE
Address 11266 Monarch St STE B
City, State & Zip Code Garden Grove, CA 92841
Country USA
Customer
Service Provider City of Santa Fe Springs
Address 11710 E. Telegraph Road
City, State & Zip Code Santa Fe Springs, CA 90670
Country USA
Service Commitment Period
Start Date Porting Date – TBD
Initial Term 60 Months
Renewal Term
Following the expiration of the Initial Term, this Agreement shall automatically continue on a month-to-month basis unless either Party provides written notice of termination at least thirty (30) days prior to the end of the then-current month.

Payment Schedule Monthly Payment

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INITIAL ORDER FORM
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IN WITNESS WHEREOF, the Parties have executed this Initial Order Form above through their duly authorized representatives.

City of Santa Fe Springs IBE
By: By:

Name: Name:

Title: Title:

Date: Date:

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 1 of 16
This Master Service Agreement (this “MSA”) is
entered into between the service provider
(“Company”) and customer (“You”). This MSA is
effective as of the last date of signature below.

You are not required to purchase voice services
from Company nor from any of its affiliates. If
You elect to purchase voice services under this
MSA, please be advised of the following: (i)
voice services will be provided through
Company’s affiliate; (ii) Your acceptance of, and
agreement to, the terms of this MSA also
constitutes your acceptance and
acknowledgement of, and agreement to, (A) the
important disclosures, notices and disclaimers
contained in Attachment 1 to this MSA related to
enhanced 911 (E911) calling and service and
(B) the terms of the Schedule(s) and related
documents provided or made available to You
by Company’s affiliate; and (iii) the terms and
conditions of this MSA will apply to the services
you receive from Company’s affiliate as well as
the terms and conditions in Company’s affiliate’s
Schedules and related documents. If You
instead choose to purchase voice services
through an unrelated third party, this MSA will
not govern the provision of any services
provided by such third party, and such thirdparty-provided voice services are used at Your sole risk and pursuant to the terms and
conditions you enter into with such third party.

Any of the following actions constitutes Your
agreement, without limitation or qualification, to
be bound by, and to comply with, the terms of
this Agreement: (i) registering for Service on
Company’s web page and selecting "I Accept"
as part of the registration process, or (ii)
ordering Service from Company’s personnel and
providing them with Your credit card number or
other billing information.

You agree to be bound by all of the terms and
conditions of (i) this MSA and (ii) the following:
• Company’s Privacy Policy (the “Privacy
Policy”);
• Company’s Service Level Agreements
for all of Company’s Services that may
be sold hereunder (each, a “Service
Level Agreement” or “SLA”);
• Company’s Acceptable Use Policy
(“AUP”); and
• Company’s Schedules (as defined
below)
• All of the above referenced documents
(i.e., this MSA, the Privacy Policy, the
SLAs, the AUP and the Schedules) are
collectively referred to as the
“Agreement.”
Each of the foregoing is expressly incorporated
herein by reference and may be amended or
updated from time-to-time by Company. Current
copies of the MSA, Privacy Policy, SLAs, AUP,
and product schedules are located at
http://serverdata.net/legal.

DEFINITIONS. For the purposes of this MSA, the
following definitions apply:
“Access Information” means information that
alone or together with other information, can
provide access to any portion of Your Account,
including but not limited to, Your Account
number, login names, passwords, credit card or
other financial information, security questions
and their respective answers, and any other
similar information. For the avoidance of doubt,
Your Access Information will include any similar
information for each of Your Users.
“Account” means the account created with
Company in connection with this Agreement that
relates to Your purchase of and subscription to
Services and the use of Services by You and
Your Users.
“Administrative User” means any of Your
employees, consultants, independent
contractors or customers to whom You grant
administrative permission to access the Services
in accordance with Company’s entitlements and
procedures and this Agreement (where
“administrative permission” includes, but is not
limited to, the right to create, modify and delete
User accounts, as well as the right to access
and modify Your billing information and other
functionality available through Company’s
administrative control panel).
“Applicable Law” means any applicable foreign,
federal, state, provincial or other laws, rules,
regulations or interpretations of relevant
Governmental Authorities or self-regulatory
bodies.

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 2 of 16
“Beta Offerings” means any portion of the
Services offered on a “beta” basis, as
designated by Company, including but not
limited to, products, plans, services, and
platforms.
“Data” means all data submitted by Your Users
to Company in connection with the Services,
including all content, material, IP and similar
addresses, recordings, messages, software,
Account Information and Account-related
settings.
“Governmental Authority” means a government,
regulatory organization, self-regulatory
organization, court of competent jurisdiction or
similar body.
“Company Parties” means Company’s affiliates
(including parents and subsidiaries), vendors,
licensors and partners, and its officers,
employees, agents and representatives.
“PHI” means (a) for customers in the United
States, Protected Health Information (as such
term is defined in the Health Insurance
Portability and Accountability Act of 1996 and
the rules and regulations promulgated
thereunder, as each may be amended from time
to time) and (b)for customers in Canada,
personal health information (as such term is
defined in the applicable federal, state and
provincial privacy legislation relating to personal
health information and the rules and regulations
promulgated thereunder, as each may be
amended from time to time) that is individually
identifiable health information.
“Schedule(s)” means documents (including the
Service-specific product schedules located at
http://serverdata.net/legal and the order
documentation generated through Company’s
administrative control panel) that specifically
describe the Services used by You under this
Agreement, including product descriptions, the
currency to be used for billing and payment,
pricing, and other terms. Each Schedule shall be
deemed a part of and incorporated into this
Agreement.
“Services” means Company’s unified
communications, hosting and other services,
software and products, as such services,
software and products that are offered by
Company from time- to-time in its discretion and
subscribed to, purchased by, or used by You as
set forth in a Schedule; provided, however, that,
notwithstanding the foregoing, the term
“Services” shall not include Company’s web
hosting offering, which offering is governed by a
separate Web Hosting Service Agreement
between You and Company.
“Third-Party Service” means any service or
product offered by a party that is not Company.
“User” means any of Your employees,
consultants, independent contractors or other
individuals to whom You grant permission to
access the Services in accordance with
Company’s entitlements procedures and this
Agreement (including Administrative Users and
end users).
“You” and “Your” means the individual or entity
on whose behalf this Agreement is accepted.

1. SCOPE; ACCESS; SECURITY.

1.1. Access to Services. Subject to and in
accordance with the terms of this Agreement,
including any Schedules, Company grants You a
non-exclusive, non-sublicensable,
nontransferable, non-assignable, revocable
license for the term of this Agreement to access
and use the Services. Services may only be
used by Your Users for internal business
purposes only. You agree to comply with the
terms and conditions of this Agreement,
including any Schedules, and with all applicable
Company procedures and policies that further
define use of the Services. You acknowledge
and agree that the actions of any of Your Users
with respect to the Services will be deemed to
be actions by You and that any breach by any of
Your Users of the terms of this Agreement,
including any Schedule, will be deemed to be a
breach by You.

1.2. Account Information and Ownership. You
acknowledge that Your failure to timely update
Your Account information, including authorized
Administrative Users, can result in unauthorized
personnel having access to Your Account and
potentially doing harm to You. Accordingly, You
agree to maintain accurate Account information

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 3 of 16
by providing updates to Company promptly, but
no later than three (3) business days, when any
of Your Account information requires change,
including any relevant Account contact
information. Failure by You, for any reason, to
respond within three (3) business days to any
inquiries made by Company to determine the
validity of information provided by You will
constitute a material breach of this Agreement.

You acknowledge and agree, and expressly
consent, that in the event of any dispute
regarding access to or legal ownership of any
Company account or any portion thereof,
including Your Account, Company will resolve
such dispute in its sole discretion. In addition, in
the event of such a dispute, Company may
immediately suspend, alter or terminate any
relevant account, including Your Account, or any
portion thereof. You will reimburse Company for
any legal fees and other fees incurred with
respect to any dispute regarding control or
ownership of Your Account or Your Data or the
same of another Company customer. You
acknowledge and agree that (i) the legal owner
of all Data on the Account is You (the
counterparty to this Agreement) and not any
individual User, including any Account contact
registered with Company, regardless of any
administrative designation (e.g., Administrator,
Billing Contact, Owner, etc.); (ii) You will provide
Company with any documentation it reasonably
requests to establish ownership and rights to
Your Account and any related Data; and (iii) any
User identified as an Administrative User with
respect to Your Account has the authority to
bind You to any amendments, modifications or
acknowledgements regarding this Agreement or
otherwise relating to the Services.

1.3. Account Security and Activity. You
acknowledge and agree that You are solely
responsible for (i) maintaining the confidentiality
and security of Your Access Information, and (ii)
all activities that occur in connection with Your
Account, whether initiated by You, by others on
Your behalf or by any other means. You will
notify Company immediately of any
unauthorized use of Your Account, Access
Information or any other actual or potential
breach of security. You acknowledge and agree
that Company will not be liable for any loss that
You may incur as a result of any party using
Your Access Information, either with or without
Your knowledge and/or authorization. You
further agree that You may be held liable for
losses incurred by Company, any Company
Party, or another party due to any party using
Your Access Information. Company strongly
recommends that You keep Your Access
Information in a secure location, take
precautions to prevent others from accessing it
and change it when necessary to maintain its
confidentiality and security. Company
specifically disclaims all liability for any
activity in Your Account, whether authorized
by You or not.

1.4. Failure of a Line Test. With respect to voice
services, if a specific site fails a “VOIP line test”
as part of the installation process, and You are
unable or unwilling to upgrade the data circuit,
router, switch, or faulty component responsible
for the failure, Company reserves the right to
cancel the order for such site.

2. TERM AND TERMINATION.

2.1. Term. This Agreement shall be effective
from Your acceptance of this Agreement (or a
previous version of Company’s service
agreement) and shall continue until the
expiration or termination of all Schedules
(“Agreement Term”). When You purchase
Services from Company, a Schedule will be
created specific to such purchase, setting forth
the contract term and other terms and conditions
with respect to such purchase. The term of each
Schedule (“Schedule Term”) shall be an initial
term with a duration to be agreed to by You and
Company (e.g., one month, one year or some
other mutually agreed-upon period) (a “Schedule
Initial Term”), followed by renewal periods with a
duration to be agreed to by You and Company
(a “Schedule Renewal Term”). Termination of
this Agreement shall not relieve either party from
fulfilling its obligations prior to such termination.
a. Monthly Plan Schedule Term. For a Monthly
Plan with Company, the Schedule Initial Term is
the period from the date of Your acceptance of
the Schedule through the remainder of that
calendar month. The Schedule Renewal Term
for a Monthly Plan is defined as one (1) calendar
month beginning at the end of the Schedule
Initial Term and each subsequent calendar
month thereafter.

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 4 of 16
b. Annual Plan Schedule Term. For an Annual
Plan with Company, the Schedule Initial Term is
the period from the date of Your acceptance of
the Schedule through the remainder of that
calendar month and continuing through the next
twelve (12) calendar months (for example, an
Annual Plan that begins April 14th will continue
until April 30th of the following year), unless the
parties have agreed in writing to a longer term. A
Schedule Renewal Term for an Annual Plan is
defined as the twelve-month period beginning at
the end of the Schedule Initial Term and each
subsequent twelve-month period thereafter.
c. Automatic Renewal. Each Schedule will
renew automatically at the end of the thencurrent Schedule Term for a Schedule Renewal Term unless terminated in accordance with this
Agreement by either You or Company.

2.2. Termination by You.
a. Monthly Plan. For a Monthly Plan, You may
terminate any Schedule for any reason by
following the termination procedure located
within the Account section of the administrative
control panel prior to the beginning of any
Schedule Renewal Term. If You terminate a
Monthly Plan prior to the end of the then- current
Schedule Term, Company will not be required to
refund to You any fees already paid, unless
otherwise set forth in the applicable Schedule.
b. Annual Plan. For an Annual Plan, You may
terminate any Schedule for any reason by
following the termination procedure located
within the Account section of the administrative
control panel at any time. If such a termination is
effective prior to the end of the then-current
Schedule Term, You will incur a fee that is equal
to the lesser of (i) six (6) months of the Minimum
Package Fee from the end of the calendar
month during which such termination occurs;
and (ii) the Minimum Package Fee for the
remainder of the then- current Term. The
“Minimum Package Fee” is the monthly charge
for Your base package excluding any additional
items that You have purchased along with such
base package. The early termination fee is not a
penalty. It is an estimate of liquidated damages
suffered by Company as a result of Your early
termination of the Services.
c. Refunds/Fees for Termination by You. Fees
for non-recurring Services and set up fees will
not be refunded. Any fees previously waived,
discounts, or rebates applied may be reinstated
if You terminate the account during the
Schedule Term or if You breach this Agreement,
including any Schedule.

2.3. Termination by Company.
a. 15-Day Termination. Company may terminate
this Agreement or any Schedule for any reason
by providing fifteen (15) calendar days’ notice. If
Company terminates this Agreement pursuant to
this Section 2.3(a), then all Schedules will
terminate at the end of the fifteen (15) day notice
period. If Company terminates any Schedule
pursuant to this Section 2.3(a), then (i) for a
Schedule with a Monthly Plan, if the effective
termination date occurs prior to the end of the
then-current Schedule Term, Company will
refund (or refrain from charging You) the pro
rata monthly fees for the month in which
Services terminate and (ii) for a Schedule with
an Annual Plan, Company will refund (or refrain
from charging You) the monthly fees for the
month in which Services terminate. For
Schedules with either a Monthly Plan or an
Annual Plan, if Company terminates this
Agreement, including any Schedule, pursuant to
this Section 2.3(a), Company will not charge
You monthly fees for any month following the
month in which Company terminates this
Agreement, including any Schedule.
b. Immediate Termination. Company may
terminate this Agreement, including any
Schedule, (or suspend Your Account)
immediately and without prior notice for any of
the following reasons:
1) Any material breach of this Agreement,
including any Schedule, by You, as determined
by Company in its sole discretion, including, but
not limited to, failure to make any payment when
due, violation of the AUP or any other Company
policy or procedure applicable to the Services as
notified to You from time to time, which remains
uncured beyond thirty (30) days’ notice by
Company; or
2) If Your use of the Services results in, or is the
subject of, actual or potential legal action or
threatened legal action, against Company or any
of its affiliates, vendors, partners,
representatives or customers, without

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 5 of 16
consideration for whether such actual or
potential legal action or threatened legal action
is eventually determined to be with or without
merit.
c. Termination or Suspension of Users. In lieu of
terminating or suspending Your entire Account,
Company may suspend Your Account or
terminate or suspend individual Users.
d. No Refunds; Further Payment Due. If
Company terminates this Agreement, including
any Schedule, pursuant to Section 2.3(b), (i)
Company will not refund to You any paid fees
and (ii) You will be liable for any payment that
would have been due had You terminated
pursuant to Section 2.2.

2.4. Following Termination. Termination will not
cancel or waive any fees owed to Company or
incurred prior to or upon termination. You agree
that Company may charge such unpaid balance
to Your Account on file or otherwise bill You for
such unpaid balance. Upon termination, You
must promptly uninstall all software provided by
Company in connection with the Services. All of
Your Data will be irrevocably deleted promptly
(as soon as fourteen (14) calendar days)
following the termination of this Agreement or
the applicable Schedule, including but not
limited to, databases, contacts, calendars, email, website content, and any Data hosted by Company. It will be solely Your responsibility to
secure all necessary Data from Your Account
prior to termination. Company will not be
responsible or otherwise liable for any loss of
Your Data or any damages arising from the
deletion of Your Data following termination of the
Services.

3. FEES, BILLING, TAXES, CHARGES.

3.1. Fees. The fees initially charged upon
ordering any Service will be effective for the
applicable Schedule Initial Term and each
Schedule Renewal Term, provided, that
Company will have the right to increase these
fees at any time upon thirty (30) calendar days’
notice to You. If You do not agree with such fee
increase, You will have the right to terminate the
applicable Schedule immediately upon notice
received within thirty (30) calendar days of date
of notice of the fee increase. All payments made
to Company shall be in US Dollars (or any other
currency as may be permitted in the applicable
Schedule(s)).

3.2. Billing and Payment Arrangements.

Company will bill You monthly for all established
and recurring fees, and any applicable one-time
fees in that month, including but not limited to
interest, check paying program fees and
returned check fees. Pro rata billing may occur
throughout the course of a billing cycle for
feature add-ons that You enable on your
Account during any given month.

3.3. Payment by Automated Means.
a. You may view and print an invoice for Your
Account using the administrative control panel
made available to You. On or about the first (1st)
day of each month, Company will apply the
current monthly charges to Your automated
payment method, the relevant information of
which You entered on the billing information
page in the administrative control panel.

Payment by automated means includes any
form of automated payment accepted by
Company from time- to-time, including credit
card, debit card, direct debit or other means.
b. You must provide Company with valid
automated payment information as a condition
to receive or use the Services. You are
responsible for and agree to update Company
with any changes to Your billing and/or
automated payment information (e.g. new or
updated credit card, credit card expiration date
or other payment account information). By
providing Company with the automated
payment information, You authorize
Company to charge Your automated
payment account for any amounts arising
from or relating to the Services without
further authorization from You. It is Your
responsibility to keep Your automated payment
information up-to-date. If charges to Your
automated payment account fail, Company will
email a warning to Your Account billing contacts.
c. If Company is unable to successfully process
Your payment by automated means by the
seventh (7th) calendar day of the month for
which the payment is due, Your payment will be
considered late and not paid in full. Company
may suspend or terminate Your Account in
accordance with Section 2.3(b)(i) for failure to
timely pay in full. Late payments are subject to a

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 6 of 16
late-payment charge of the greater of (i) interest
calculated at the lesser of (x) eighteen percent
(18%) per year and (y) the maximum amount
permitted by law and (ii) twenty-five dollars
($25). Such interest will accrue daily from the
due date until the date of actual payment of the
overdue amount, whether before or after
judgment. You will pay the interest immediately
on demand. You will pay all collection costs
incurred by Company (including, without
limitation, reasonable attorneys’ fees).

3.4. Payment by Check.
a. If You apply for and are accepted into
Company’s check paying program, Company
will issue You an invoice within the first five (5)
calendar days of each calendar month. Each
invoice will include an invoice processing fee of
twenty-five dollars ($25). Payment by check
must be received by the fifteenth (15th) calendar
day of each month. Acceptance into and
continued participation in Company’s check
paying program will be at Company’s sole
discretion.
b. Should Your check not be honored, a check
fee of the lesser of (i) fifty dollars ($50) and (ii)
the maximum amount permitted by law, will be
charged to Your Account. In addition, Company
may require You to pay by cashier’s check or
money order.
c. If Company does not receive payment by the
fifteenth (15th) calendar day of the month for
which the payment is due, Your payment will be
considered late and not paid in full. Company
may suspend or terminate Your Account in
accordance with Section 2.3(b)(i) for failure to
timely pay in full. Late payments are subject to a
late-payment charge of the greater of (i) interest
calculated at the lesser of (x) eighteen percent
(18%) per year and (y) the maximum amount
permitted by law and (ii) twenty-five dollars
($25). Such interest will accrue daily from the
due date until the date of actual payment of the
overdue amount, whether before or after
judgment. You will pay the interest immediately
on demand. You will pay all collection costs
incurred by Company (including, without
limitation, reasonable attorneys’ fees).

3.5. Fees for Excess Use. You agree to monitor
and maintain Your Accounts within all Companyspecified limits and in a manner that does not disrupt the activities of Company and other
Company customers and users. If Your usage
exceeds the limits for Your Account or may
disrupt the activities of other Company
customers, You agree that Company may
immediately, in its sole discretion, (i) charge You
for such excess usage via Your automated
payment account, or by invoice if You have been
accepted into Company’s check paying
program, (ii) upgrade You to a plan or increase
the limits on Your Account to address this
excess usage, and/or (iii) suspend Your Account
or terminate Your Account upon notice To You.

Usage and associated charges for excess usage
will be determined based solely upon
Company’s collected usage information. Unused
monthly allotments will not accrue or carry over
from one month to any other month. Upon any
upgrade or increase on the limits of Your
Account, You will be responsible for the new
costs and fees.

3.6. Taxes. In addition to Company’s charges,
You will be liable for all taxes, governmental
fees and assessments related to fees and
charges charged to You under this Agreement
or otherwise in respect of Your use of the
Services. Company will bill you for any sales,
usage or other taxes that apply with respect to
(i)the Services that You purchase and (ii)the
jurisdiction of Your billing address (or, as
required, any other relevant business locations).

3.7. Fees for Additional Services. You agree to
pay Company’s then-current rates and
expenses, including the cost of Company’s
vendors, for any requests related to information
retrieval, subpoenas, consulting and advisory
services, or similar work.

3.8. Bill Disputes. You will notify Company of
any dispute relating to charges billed to Your
Account by submitting a Billing Dispute
Notification Form (available through Company’s
customer service) to Company within thirty (30)
days of the date the disputed charges appeared
on Your Account. The existence of a dispute will
not relieve You from paying any and all amounts
billed hereunder. You waive all rights to dispute
any charges not disputed by written notice as
required above.

3.9. Electronic Billing and Documentation. All
billing and other documentation regarding the

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 7 of 16
Services may be provided electronically
(“Electronic Documentation”). You acknowledge
and agree that You are able to view all
Electronic Documentation and consent to
receiving Electronic Documentation and decline
to receive hard copies of any such materials.

You agree to receive all such communications in
the English language.

4. USE OF THE SERVICES.

4.1. Internal Use. You will use the Services for
Your own internal business, non-residential and
non-personal use. You acknowledge and agree
that You will not allow any third party, including
Your vendors and service providers, to access
or use the Services unless such third party is
allowed access for the purpose of providing
authorized customer support services or in
connection with Your appropriate use of the
Services for Your own business purposes.

4.2. Restricted Activities. You will not (i) use any
Service for any purpose outside the Service’s
intended scope, features, and function set, (ii)
use any Service for third-party training, (iii) use
any Service as an application service provider or
service bureau, unless You have entered into a
separate written agreement with Company to
provide such services, (iv) use any Service for
timesharing or rental, (v) use any Service to
design software or other materials or services
with similar or competitive functionality for any
purpose, including distribution to third parties,
(vi) except with respect to Your Data, duplicate
any portion of the Services or display, distribute,
publish, or otherwise disclose any Service; (vii)
use any of the Services to interface with any
other service or application that is outside the
scope of intended use; (viii) decompile,
disassemble, or otherwise reverse engineer any
portion of the Services; (ix) make any
modification or interface to any Service that is
not specifically authorized by Company without
prior written consent of Company; (x) resell or
sublicense any portion of the Services, and any
purported resale or sublicense will be void; and
(xi) store, maintain, or use on or through the
Service any PHI, unless a formal Business
Associate Agreement (in a form acceptable to
Intermedia in its sole discretion), if required by
applicable law, has been executed between
Company and You. You may not access the
Services for purposes of monitoring their
performance, availability, or functionality, or for
any other benchmarking or competitive
purposes, without Company’s prior written
consent. You may not, without Company’s prior
written consent, access the Services if You are a
direct competitor of Company.

4.3. Applicable Law. You acknowledge and
agree that access and use of the Services may
be restricted or limited as a result of Applicable
Laws and that You will not use, or allow the use
of the Services in contravention of, and will
comply with, any Applicable Law. You represent
that (i) You and Your Users are not named on
any Government Authority list of persons or
entities prohibited from receiving exports, and (ii)
You will not permit Users to access or use
Services in violation of any export embargo,
prohibition or restriction. You acknowledge and
agree that that it is Your sole responsibility to
use the Services in a lawful manner.

5. YOUR DATA; FEEDBACK.

5.1. Submission of Your Data. Any Data You
provide to Company in connection with the
Services must comply with the AUP. Attempting
to place or transmit, or requesting placement or
transmission, of Data that does not comply with
the AUP will be a material breach of this
Agreement. Company may, in its sole discretion,
reject or remove Data that You have used or
attempted to use with respect to the Services.

Any Data used with respect to the Services by or
through You will be free of any and all malicious
code, including without limitation, disabling
devices, drop dead devices, time bombs, trap
doors, trojan horses, worms, computer viruses
and mechanisms that may disable or negatively
impact the Services or Company’s servers. You
hereby represent and warrant to Company that
You have the right to use any patented,
copyrighted, trademarked, proprietary or other
material in connection with Data that You use,
post, or otherwise transfer or transmit with
respect to the Services.

5.2. Public Disclosure of Data. You are solely
responsible for ensuring that You do not
accidentally make any private Data publicly
available. Any Data made public may be publicly
accessible through the internet and may be
crawled and indexed by search engines or other

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 8 of 16
third parties. By making any Data publicly
available on any of the Services You affirm that
You have the consent, authorization or
permission, as the case may be from every
person who may claim any rights in such Data to
make such Data available in such manner.

5.3. Data Takedown. By making any Data
publicly available in the manner aforementioned,
You expressly agree that Company will have the
right to block access to or remove such Data
made available by You, if Company receives
complaints, inquiries or notices concerning any
illegality or infringement of rights in such Data.

You expressly consent to determination of
questions of illegality or infringement of rights in
such Data by the agent designated by Company
for this purpose.

5.4. Filtering. Company may employ various
filtering methods to reduce unwanted content,
such as SPAM e-mail, from reaching Your
Company Account. You acknowledge and agree
that such methods may prevent legitimate
content from reaching Your Account and that
Company will not be liable therefor.

5.5. Control. Company is not obligated to
exercise control over the content of information,
including Your Data, passing through
Company’s network except any controls
expressly provided in this Agreement.

5.6. Feedback. Any feedback, suggestions,
testimonials, endorsements, information or
materials conveyed to Company by You or Your
Users in connection with the Services shall be
collectively deemed “Feedback.” You agree to
grant and hereby grant to Company a nonexclusive, perpetual, irrevocable, royalty free, worldwide license (with the right to grant and
authorize sublicenses) to make, have made,
use, import, offer for sale, sell, reproduce,
distribute, modify, adapt, prepare derivative
works of, display, perform, and otherwise exploit
such Feedback without restriction.

6. CONFIDENTIALITY AND PRIVACY.

6.1. Confidential Information. “Confidential
Information” is all confidential information
disclosed by a party (“Disclosing Party”) to the
other party (“Receiving Party”), whether orally
or in writing, that is designated as confidential or
that reasonably should be understood to be
confidential given the nature of the information
and the circumstances of disclosure. Your
Confidential Information will include Your Data.

Company’s Confidential Information will include
the Services (and any portion thereof), the terms
and conditions of this Agreement and any
Schedules, and all related Service order forms,
as well as Company’s business and marketing
plans, technology and technical information,
product plans and designs, and business
processes disclosed by Company. Confidential
Information will not include any information that
(i) is or becomes generally known to the public
without breach of any obligation owed to the
Disclosing Party, (ii) was known to the Receiving
Party prior to its disclosure by the Disclosing
Party without breach of any obligation owed to
the Disclosing Party, (iii) is received from a third
party without breach of any obligation owed to
the Disclosing Party, or (iv) was independently
developed by the Receiving Party. The
Receiving Party may disclose Confidential
Information to the extent required to comply with
binding orders of governmental entities that
have jurisdiction over it; provided however that,
to the extent legally permitted by law to do so,
the Receiving Party gives the Disclosing Party
reasonable written notice to allow the Disclosing
Party to seek a protective order or other
appropriate remedy and discloses only such
Confidential Information as is required by the
governmental entity. You acknowledge that
Company, and its licensors, retain all intellectual
property rights and title, in and to, all of their
Confidential Information and/or other proprietary
information. This shall include, but not be limited
to: products, services, and the ideas, concepts,
techniques, inventions, processes, software or
works of authorship developed, embodied in, or
practiced in connection with the Services
provided by Company hereunder.

6.2. Protection of Confidential Information.

Except as otherwise permitted by this
Agreement or in writing by the Disclosing Party,
(i) the Receiving Party will use the same degree
of care that it uses to protect the confidentiality
of its own confidential information of like kind
(but in no event less than reasonable care) not
to disclose or use any Confidential Information
of the Disclosing Party for any purpose outside
the scope of this Agreement, and (ii) the

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 9 of 16
Receiving Party will limit access to Confidential
Information of the Disclosing Party to those of its
employees, contractors and agents who need
such access for purposes consistent with this
Agreement and who are bound by confidentiality
obligations at least as protective of Disclosing
Party and its Confidential Information as the
provisions of this Agreement.

6.3. Use and Disclosure by Company.

Notwithstanding the foregoing, Company may
use or disclose Your Data (i) as expressly
permitted in writing by You, and (ii) as expressly
provided in this Agreement, including (a) in
accordance with the Privacy Policy (as if such
Data were “Information” as defined under the
Privacy Policy), and (b) to access Your Data to
provide the Services or prevent or address
service or technical problems, or at Your request
in connection with customer support matters.

You expressly consent to the foregoing use and
disclosure.

7. BETA OFFERINGS.

The SLAs do not apply to any Beta Offerings.

Notwithstanding anything else set forth in this
Agreement, Company does not make any
representations or warranties regarding any
Beta Offering or the integrity of any data stored
in connection with any Beta Offering. You are
strongly discouraged from using any Beta
Offering in connection with sensitive data.

Company may, in its sole discretion, change or
terminate any Beta Offering without notice and
does not represent or warrant the result of any
such action. Company may, in Company’s sole
discretion, convert any Beta Offering to a paid
service upon notice to You . To avoid incurring
increased charges following such a conversion,
You must terminate (i) the individual converted
service (if possible) by contacting Company as
directed in the conversion notice, or (ii) if You
subscribe to no other services under Your
Account, the entire Account, pursuant to Section
2 of this MSA.

8. LIMITED WARRANTY; LIMITATION ON LIABILITY;
THIRD-PARTY SERVICES.

8.1. Limited Warranty; Limitation on Liability.

Company provides the Services and any related
products on an “as is” basis, except as
otherwise specifically set forth in the applicable
SLA.

You expressly agree that use of the Services is
at Your sole risk. To the fullest extent permitted
by applicable law, Company and the Company
Parties expressly disclaim all warranties of any
kind, whether express, implied, statutory, or
otherwise, oral or written, including, but not
limited to the implied warranties of
merchantability, fitness for a particular purpose
and non-infringement. You hereby agree that the
terms of this Agreement, including any
Schedule, will not be altered due to custom or
usage or due to the parties’ course of dealing or
course of performance under this Agreement,
including any Schedule. Company and
Company Parties will not be liable for any direct,
indirect, incidental, special, punitive or
consequential damages (including but not
limited to damages for lost profits, business
interruption, loss of programs or information, and
the like) in connection with any claim arising
under or in connection with this Agreement or
the Services provided hereunder, regardless of
whether Company or any Company Party has
been advised of such damages or their
possibility. Some jurisdictions do not permit
exclusion or limitation of liability for all types of
damages (including the province of Quebec), so
the preceding exclusions may not apply to all
parties; in such jurisdictions, and only such
jurisdictions, the liability is limited to the fullest
extent permitted by law. Company will not be
liable for any harm that may be caused by Your
access to application programming interfaces or
the execution or transmission of malicious code
or similar occurrences, including without
limitation, disabling devices, drop dead devices,
time bombs, trap doors, trojan horses, worms,
viruses and similar mechanisms. You agree that
the total liability of Company and any Company
Party and Your sole remedy for any claims (i)
regarding the Services for which a remedy is set
forth in the applicable SLA is limited to the
credits set forth in such SLA; and (ii) regarding
the Services, other than those specifically
described in clause (i) of this Section 8.1, is
limited to the lesser of (a)One Thousand Dollars
($1,000) and (b) the prior one (1) month of
Service fees paid under this Agreement by You
to Company.

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 10 of 16

8.2. Other Liability. None of the Company
Parties is responsible to You for any warranty
provided by Company.

8.3. Third-Party Services. Company may link to
or offer Third-Party Services on Company’s
website or otherwise through the Services. Any
purchase, enabling, or engagement of ThirdParty Services, including but not limited to implementation, customization, consulting
services, and any exchange of Data between
You and any Third-Party Service, is solely
between You and the applicable Third-Party
Service provider and is subject to the terms and
conditions of such Third-Party Provider.

Company does not warrant, endorse or support
Third-Party Services and is not responsible or
liable for such Services or any losses or issues
that result as Your use of such services. If You
purchase, enable or engage any Third-Party
Service for use in connection with the Services,
You acknowledge that Company may allow
providers of those Third-Party Services to
access Your Data used in connection with the
Services as required for the interoperation of
such Third-Party Services with the Services.

You represent and warrant that Your use of any
Third-Party Service signifies Your independent
consent to the access and use of Your Data by
the Third-Party Service provider, and that such
consent, use, and access is outside of
Company’s control. Company will not be
responsible or liable for any disclosure,
modification or deletion of Data resulting from
any such access by Third-Party Service
providers.

9. OWNERSHIP AND CONTROL.

9.1. No Transfer. Except for rights expressly
granted in this Agreement, including any
Schedules Company does not transfer any
intellectual or other property or proprietary right
to You. All right, title, and interest in any Service
provided to You, including without limitation any
copyright, trade secret and vested or potential
trademark and patent rights, is solely the
property of Company and its vendors and
licensors. As between You and Company, all
materials distributed by Company in connection
with the Services will at all times remain the
property of Company, and upon the request of
Company or upon termination of this Agreement
or any Schedule, You will promptly return any
and all such materials.

9.2. Control. Company will have sole and
complete control over, and reserves the right at
any time to make changes to, the configuration,
appearance, content and functionality of the
Services. In addition, Company reserves the
right, at any time, without prior notice, to the
exercise of its sole discretion to suspend or
terminate any Service for the protection of the
security and integrity of the Services or other
business, technical or financial considerations
as determined by Company.

9.3. Feedback License. Company will have a
royalty-free, worldwide, transferable,
sublicensable, irrevocable, perpetual license to
use or incorporate into the Services any
suggestions, enhancement requests,
recommendations or other feedback provided by
You and Your Users to Company or any
Company Party.

10. INTELLECTUAL PROPERTY PROTECTION.

Company will, at its own expense, defend or at
its option settle, any claim brought against You
by a third party on the issue of infringement of
any copyright, patent, or trademark of that third
party, in each case by the “Company
Technology,” as defined below in this Section
10; provided that You provide Company with (a)
prompt written notice of such claim; (b) control
over the defense and settlement of such claim;
and (c) proper and full information and
assistance to settle and/or defend any such
claim. In the event of any claim for which
Company may be obligated to defend or settle in
accordance with this Section 10, Company may
at its sole option and expense, either: (i) procure
the right to use the Company Technology as
provided herein, (ii) replace the Company
Technology with other non-infringing products
with equivalent functionality; (iii) suitably modify
the Company Technology so that it does not
infringe, or (iv) terminate this Agreement.

Company assumes no liability for infringement
claims arising from: (1) any combination of the
Company Technology with products or
technology not provided by Company, if the
infringement would not have occurred if the
Company Technology had not been so
combined; (2) any modification of the Company

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 11 of 16
Technology, in whole or in part, by anyone other
than Company, if the infringement would not
have occurred but for such modification; (3) use
by You of any Company Technology after
Company notifies You that continued use may
subject You to such claim of infringement; (4)
any proprietary or intellectual property rights not
expressly identified in this Section 10; or (5) any
non-United States proprietary or intellectual
property rights. “Company Technology” means
the software of Company which is delivered to
You in connection with Your use of the Services.

This Section 10 sets forth the entire liability and
obligations of Company, and Your exclusive
remedy, with respect to any actual or alleged
infringement of any intellectual property or
proprietary right by the Services. The terms of
this Section 10 are subject to the limitations of
Section 8.

11. HARDWARE, EQUIPMENT, AND SOFTWARE.

Unless purchased from Company or one of its
affiliates pursuant to a separate written
agreement, You are responsible for and must
provide all hardware, software, services and
other components necessary to access and use
the Services. Company makes no
representations, warranties, or assurances that
third party hardware, software, services and
other components will be compatible with any
Service. Company reserves the right to change
or upgrade any equipment or software that it
uses to provide the Services without notice to
You. Company will install security patches,
updates, upgrades and service packs
(“Updates”) as it determines in its sole
discretion, and reserves the right, but not the
obligation, to roll back any Updates. Updates
may change system behavior and functionality
and as such may negatively affect the Services
used by You. Company cannot foresee nor be
responsible or liable for service disruption or
changes in functionality or performance due to
Updates. Company is not responsible or liable
for issues that may arise from incompatibilities
between Your Data and use of the Services and
any Update or hardware or software change or
configuration, regardless of whether
discretionary or requested.

12. INDEMNIFICATION.

You agree to defend, indemnify, save, and hold
Company and the Company Parties harmless
from any and all demands, liabilities, losses,
costs, and claims, including reasonable
attorneys’ fees, asserted against them that may
arise or result from Your use of the Services,
Your breach of this Agreement (or any
Schedule), or Your negligence or willful
misconduct.

13. MODIFICATION OF TERMS.

Company may update, amend, modify or
supplement the terms and conditions of this
Agreement, including any Schedules, any SLAs,
the AUP and the Privacy Policy, from time to
time by giving You notice. Such changes will
take effect immediately. Any such modification
may be made without the consent of any third
party beneficiaries of this Agreement. You can
review the most current version of this
Agreement at any time at:
(http://www.serverdata.net/legal/). Your
continued use of Your Account or the
Services after Company posts a new version
of the Agreement will be conclusively
deemed to be acceptance by You of any
such new version.

14. MISCELLANEOUS.

14.1. Governing Law; Jurisdiction; Forum;
Attorneys’ Fees. This Agreement will be
governed by and construed in accordance with
the laws of the State of California without regard
to its conflicts of laws or its principles. Any claim
or suit arising out of or relating to this Agreement
will be brought exclusively in any court of
competent jurisdiction located in Santa Clara
County, California. In any action to enforce this
Agreement, including, without limitation, any
action by Company for the recovery of fees due
hereunder, You agree to pay Company’s
reasonable attorneys’ fees and costs in
connection with such action if Company prevails
in such action. You agree to waive the right to
trial by jury with respect to any proceeding
related to or arising out of this Agreement.

14.2. Written Communications and Notice. You
accept that communication from Company may
be electronic. Company may contact You by email or provide You with information by posting notices on Company’s website or to Your

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 12 of 16
Account. You agree to receive all such
communications in the English language. You
agree to this electronic means of communication
and You acknowledge that all contracts, notices,
information and other communications that
Company provides to You electronically are
acceptable and effective as notice. Except as
otherwise specified in this Agreement, all
notices, permissions and approvals hereunder
will be in writing and will be deemed to have
been given (i) immediately upon personal
delivery, (ii) the second (2nd) business day after
mailing, (iii) the second (2nd) business day after
sending by confirmed facsimile, or (iv) the first
(1st) business day after sending by email or, if
from Company to You, online posting. Notices to
You shall be written in English and may be
addressed by Company to any e-mail address,
postal address or facsimile number registered
with Company, or through means of online
posting through the Services. Notices to
Company that are not expressly authorized by
administrative control panel under this
Agreement shall be written in English and
mailed to Company.

14.3. Authority, Age and Capacity. The
individual accepting this Agreement on behalf of
You represents and warrants that he/she has
the authority to bind You to this Agreement. You
hereby represent and warrant that each User
has reached the older of (i) the age of eighteen
(18) and (ii) the age of majority in the User’s
jurisdiction, and that You are not subject to a
limitation on Your ability to enter into this
Agreement.

14.4. Severability. If any one or more of the
provisions contained herein will, for any reason,
be held to be invalid, illegal, or unenforceable in
any respect, such invalidity, illegality, or
unenforceability will not affect any of the other
provisions of this Agreement, and this
Agreement will be construed as if such
provision(s) had never been contained herein,
provided that such provision(s) will be curtailed,
limited, or eliminated only to the extent
necessary to remove the invalidity, illegality, or
unenforceability.

14.5. Waiver. No waiver by either party of any
breach by the other party of any of the
provisions of this Agreement will be deemed a
waiver of any preceding or succeeding breach of
this Agreement. No such waiver will be effective
unless it is in writing signed by the parties
hereto, and then only to the extent expressly set
forth in such writing.

14.6. Remedies. The rights and remedies of the
parties hereunder shall not be mutually
exclusive, i.e., the exercise of one (1) or more of
the provisions hereof shall not preclude the
exercise of any other provision hereof. The
parties acknowledge, confirm and agree that
damages may be inadequate for a breach or a
threatened breach of this Agreement and, in the
event of a breach or threatened breach of any
provision hereof, the respective rights and
obligations hereunder shall be enforceable by
specific performance, injunction or other
equitable remedy. Nothing contained in this
Agreement shall limit or affect any rights at law
or statute or otherwise for a breach or
threatened breach of any provision hereof, it
being the intent of this provision to clarify that
the respective rights and obligations of the
parties shall be enforceable in equity as well as
at law or otherwise.

14.7. No Assignment. No benefit or duty of You
under this Agreement will, without the consent of
Company, be subject in any manner to
anticipation, alienation, sale, transfer,
assignment, pledge, encumbrance or charge,
and any attempt to do so will be void. Company
may assign this Agreement without Your
consent and without notice.

14.8. Fair Interpretation, Headings. This
Agreement reflects terms that are mutually
agreeable to the parties. This Agreement will be
interpreted fairly in accordance with its terms
and without any strict construction in favor of or
against either party based on draftsmanship of
the Agreement or otherwise. The headings and
captions used in this Agreement are used for
convenience only and are not to be considered
in construing or interpreting this Agreement.

14.9. Force Majeure. Except for monetary
obligations, neither party shall be liable to the
other for failure or delay in the performance of a
required obligation hereunder if such inability or
delay is caused by reason of Force Majeure
Event. “Force Majeure Event” is any cause
beyond a party’s reasonable control or
anticipation, including, without limitation, acts of

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 13 of 16
war, acts of god, terrorism, earthquake,
hurricanes, flood, fire or other casualty,
embargo, riot, sabotage, labor shortage or
dispute, governmental act, insurrections,
epidemics, quarantines, inability to procure
materials or transportation facilities, failure of
power, restrictive governmental laws or
regulations, condemnation, acts of third parties,
failure of the Internet or other reason that is
beyond a party’s reasonable control or
anticipation.

14.10. Survival. The preamble, “Definitions” and
Sections 2,3,4,5,6,8,9,10,12,13 and 14 of this
MSA will survive termination.

14.11. Independent Parties. Notwithstanding
anything to the contrary herein, it is
acknowledged, confirmed, and agreed that You
shall be, and shall be deemed to be, an
independent entity for all intents and purposes,
including, without limitation, federal taxation.

You shall pay all expenses in connection with
performing Your obligations hereunder and shall
not incur any indebtedness on behalf of
Company in connection with such expenses.

Neither party shall have or hold itself out as
having any right, authority nor agency to act on
behalf of the other party in any capacity or in any
manner, except as be specifically authorized in
this Agreement.

14.12. Entire Agreement; Third Party
Beneficiaries. This Agreement, including any
Schedules, constitutes the entire agreement for
provision of the Services to You and supersedes
all other prior agreements and understandings,
both written and oral, between You and
Company with respect to the Services. You
understand and agree that (i) Company and You
may include, as the sole third-party beneficiaries
of this Agreement, the Company Parties, and (ii)
in the event of any breach of this Agreement,
including any Schedule, such Company Parties
shall have all rights and remedies available to
them as if they were parties to this Agreement,
including claiming the benefit of Section 8 of this
MSA.

14.13. Counterparts. This Agreement may be
executed in one or more counterparts, each of
which will be deemed an original, but which
collectively will constitute one and the same
instrument.

14.14. Language. The parties confirm that they
have requested that this Agreement and all
related documents be drafted in English.

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 14 of 16
Attachment 1
Enhanced 911 Service - Disclosures, Notices and Disclaimers IMPORTANT: EMERGENCY 911 CALLING INFORMATION
This document provides very important information about emergency 911 calling using the Internet phone service of Company, including as part of Company’s Unified Communications and Cloud PBX services.

This document also describes the steps that you, as a customer of this service (“You”), should take to ensure Your safety and the safety of Your employees and visitors.

Capitalized terms used in this document but not otherwise defined have their respective meanings set forth in the Master Service Agreement between You and Company. Note that this document is incorporated into the terms of Your Master Service Agreement and creates a legally binding obligation on You.

Dear Customer:

Emergency 911 Services (including Enhanced 911 or “E911”) provided by Company differ from the emergency calling services provided by a traditional telephone company. These differences may have an adverse impact upon the ability or timeliness of 911 responders to respond to or assist You or others in the event of an emergency. In addition, due to limitations on technology at the applicable emergency center, the location reported by Company to the public safety dispatcher for Your telephones may not include a user’s specific location within a business premise. For this reason, it is important that You carefully follow the instructions below.

As part of the process of subscribing to our voice services, You provide us with the street address, city, and state (“Service Address”) where You will be using Your Company voice service.

Many of our customers have access to either basic 911 or E911 service depending on their service location.
• If You are a customer located in an area where the applicable emergency center offers E911 service, then, when You dial 911, Your telephone number and registered address are sent by Company to the emergency center, where public safety dispatchers have access to this information in order to send help and call You back if necessary. • However, if You are a customer located in an area where the applicable emergency center only offers basic 911 service, then, when You dial 911, the emergency center is not equipped to automatically receive Your telephone number and address, and public safety dispatchers answering the call may not be able to access Your telephone number and/or registered address.

Therefore, in this situation, You must be prepared to supply this information on the call. Until You supply the public safety dispatchers with Your phone number and address, the dispatcher may not be able to send help, and they may not be able to call You back if the call is disconnected or dropped.

For the purposes of 911, and to ensure safety of You, Your employees, and Your visitors, You must register with Company the physical location where each user will utilize our service with that phone line. We will register the physical location or Service Address that You provide as part of subscribing to our service. Please note that it is Your responsibility to confirm the accuracy of Your Service Address upon initial registration, and upon any further changes, additions, or transfers of phone numbers. You can do this by using Your online account portal. In addition, it is Your obligation to require each user to provide Company with their specific location within Your premises in the event of an emergency. When You move Your device to another location, You must

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 15 of 16
update Your registered address. It is also Your responsibility to require each user to update Company promptly when such user changes the physical location to which service is provided. If You (or Your users) do not update location information, Your 911 calls may be directed to an emergency center near Your old address (instead of the new location), which may result in 911 responders being delayed in responding, or unable to respond, to the reported emergency. You may register only one 911 location at a time for each phone line. To be clear, You and Your users must re-register the Service Address with Company each time the Service Address changes. Please note that this is standard and customary practice for any Internet-based voice service, and it is designed to keep You, Your employees, and Your visitors safe in case of an emergency.

In addition, with Company’s Unified Communications service, You have the ability to connect Your voice service to multiple devices and endpoints. Please note the following important service limitations with regard to the use of such devices or endpoints:
• Note that You must register (or instruct Company to register) the correct E911 address for each separate device within the Company portal (e.g., home phone, office phone, etc.). • Emergency/911 calls are not supported from Company’s Unified Communications mobile application. Therefore, the Unified Communications mobile application should not be used for E911 emergency calls. If You or Your users need to make an emergency/911 call using a mobile phone, do not use Company’s Unified Communications mobile application. Rather, You (or Your user, as applicable) should use the mobile phone’s native dialer instead.

Enhanced 911 service over the Internet has several limitations. Such limitations, including those discussed above, may prevent You from making emergency calls and include but are not limited to any of the following:
o Loss of electrical power
o Loss of Internet connection for any reason
o Termination of Your account by your broadband ISP or by Company o Defective or misconfigured customer premises equipment or software o Network congestion
o Delays from updating Your registered Service Address
o Non-voice equipment, such as security systems and medical monitoring equipment o Relocating the equipment outside of the United States, which is prohibited by the MSA “Master Service Agreement” and applicable product schedules o Simultaneous use of one line with multiple pieces of equipment o The failure of the emergency response center to answer Your calls o Failures of third parties responsible for routing 911 calls You should advise all of Your employees, invitees, guests, visitors, and every other person who visits Your facility and/or who may make calls using the service of the limitations described above.

In some cases, emergency calls may not be routed to the designated emergency center in Your area. Rather, an emergency call may be routed to an alternative emergency center that may not have access to any or all of Your registered Service Address information. Consequently, a user should be prepared to provide sufficient information with respect to their physical location to a public safety dispatcher. This method may delay the dispatch of emergency personnel to the user’s location. If the emergency call is disconnected for any reason prior to the time the user has provided a location and callback number, emergency personnel will have no way to contact the user or determine the user’s identity or location, and the user should immediately redial 911.

It is important that You place the stickers shipped with the phones purchased from Company, or the label (accessible in the document entitled “E911 Notifications” found on

MASTER SERVICE AGREEMENT
MSA: Intermedia Unite / IBE Digital Page 16 of 16
www.serverdata.net/legal under the heading “Unified Communications”) for phones You supplied yourself, next to all devices which use the Company service, including all session initiation protocol (“SIP”) telephones, analog telephone adapters and telephones attached to an analog telephone adapter having the capability of connecting to our service, as well as all computers having softphone software installed. The sticker or label should be conspicuously located near or on each device so that a caller can easily see it. Failure to situate a sticker or label near or on each device may result in a caller not knowing that he/she may not be able to reach 911 in the event of an emergency.

You acknowledge and agree that if You are not comfortable with the limitations of Company’s 911 service, that You should always have an alternative means of accessing emergency service. To ensure that You and Your Users have access to emergency services, You acknowledge and accept that it is Your sole responsibility to purchase, from a third-party separately from Company, traditional wireless or landline telephone service as a backup means of completing emergency calls. If the Service is used in a home office environment, it is not intended to be used for personal, residential, nonbusiness or nonprofessional commercial use. A home office user must provide alternative arrangements for residential emergency calls.

To check Your 911 activation status, log in to Your account or dial support from Your Company phone.

IN WITNESS WHEREOF, the Parties have executed this Master Services Agreement above through their duly authorized representatives.

City of Santa Fe Springs I Copy Inc. DBA IBE Digital
By: By:

Name: Name:

Title: Title:

Date: Date:

PREPARED FOR:

AGENT:

DATE PREPARED: 2/4/2026
PREPARED BY: CB
EXPIRES ON: 3/21/2026
TERM: 36 Months
oh hell y
Agreed to on behalf of Customer by:

Name:

Title:

Authorized Signature:

Date:

NHC Document: SOA - Service Order Addendum -v1
The signatory below represent and warrants his or her authority to execute, deliver and perform this Agreement on behalf of the Company named below. New Horizon shall be entitled to rely on any apparent or implied authority of such sinatory, which shall result in a binding and enforceable agreement between New Horizon and the Company. Installation shall mean the date when NHC tests and turns up your service and we notify you that your service is ready for use.

City of Santa Fe Springs
Sandler

SERVICE ORDER ADDENDUM
Please see the following pages for details
Proposed Monthly Recurring Charges Proposed Non-Recurring Charges $17,879.85 $0.00
Terms and Conditions
1) Terms of Service: By signing this Service Order Addendum (“SOA”) with New Horizon Communications Corp. (“NHC”), the Customer agrees to incorporate the SOA, the accompanying Master Service Agreement, any Addendum to the Master Service Agreement, and NHC’s online Terms of Service ("TOS") posted at https://nhcgrp.com/terms-of-service. The order of preference for the interpretation of the provisions of each of these documents is set forth in paragraph one of the TOS. 2) The quotes for pricing of services set forth in this SOA is valid for 45 days from the date of this SOA. The prices and charges set forth in this SOA does not include taxes, fees and surcharges (if applicable), any additional equipment, cabling or pre-installation work, added features (including unknown features on assumed services), shipping, optional features, or services that may have been added at the customer’s request prior to installation and billing. Fees and surcharges are set forth at https://nhcgrp.com/terms-of-service. 3) An address must be supplied and validated by RBOC/ILEC database. NHC is not responsible for an unvalidated address that doesn't match the location resulting in an inaccurate quote. 4) Distance, Location Site Survey & Buildouts/Cabling: Pricing and install intervals are based on the requested building location and available facilities. Additional costs for build-out and/or cabling may apply with some requested services (for example Broadband, GPON, and Ethernet type services). 5) If the solution is designated as Customer Self Installation, the Customer is solely responsible for completing all on-site installation. NHC will provide remote support as reasonably necessary. Should the Customer request an on-site visit by an NHC technician, all associated costs will be the Customer’s responsibility and will be charged in accordance with the rates and terms outlined in the NHC Terms of Service.
6) Confidential and Proprietary: The SOA is provided to the Company listed above and may not be disclosed or forwarded to any other party without the express written consent of NHC.

CUSTOMER AUTHORIZATION:

Please Note:
· Upon completion of the agreed-upon amortization schedule, the amortized Non-Recurring Charges (“NRCs”) shall automatically be removed from all future invoicing.

Agreed to on behalf of New Horizon Communications by:

Name:

Title:

Authorized Signature:

Date:

City of Santa Fe Springs
Sandler
2/4/2026
36 Months
CB
3/21/2026
30 *Circuits subject to site survey. Includes estimated construction cost if available at time of quote. Actual construction cost may differ based on post-order site survey* *Circuits include /29 IP block

MRC NRC
Totals $11,475.00 $0.00
IPCAC2M IPADRES2M
DATASU2M
LOC NAME Address City State Zip Description Underlying Provider SKU Circuit IP Coordinated Access Charge IPs Total MRC Circuit NRC
SFS Park 10068 CEDARDALE DR SANTA FE SPRINGS CA 90670 20M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $328.00 $58.00 $0.00 $386.00 $0.00 Clarke Estate 10225 JERSEY AVE SANTA FE SPRINGS CA 90670 20M DIA Spectrum-RFQ# 0511681442 IPCT2M148A $395.00 $70.00 $0.00 $465.00 $0.00 Little Lake Park 10900 PIONEER BLVD SANTA FE SPRINGS CA 90670 20M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $328.00 $58.00 $0.00 $386.00 $0.00 Los Nietos 11143 CHARLESWORTH RD SANTA FE SPRINGS CA 90670 20M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $328.00 $58.00 $0.00 $386.00 $0.00 Los Nietos 11155 CHARLESWORTH RD SANTA FE SPRINGS CA 90670 200M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $547.00 $97.00 $0.00 $644.00 $0.00 FS HQ 11300 GREENSTONE AVE SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $1,178.00 $208.00 $0.00 $1,386.00 $0.00 PSC 11576 TELEGRAPH RD SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $826.00 $146.00 $0.00 $972.00 $0.00 Santa Fe Springs 11641 FLORENCE AVE SANTA FE SPRINGS CA 90670 200M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $547.00 $97.00 $0.00 $644.00 $0.00 City Hall 11710 TELEGRAPH RD SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $826.00 $146.00 $0.00 $972.00 $0.00 FS 4 11736 TELEGRAPH RD SANTA FE SPRINGS CA 90670 200M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $547.00 $97.00 $0.00 $644.00 $0.00 Hertiage Park 12100 MORA DR SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $826.00 $146.00 $0.00 $972.00 $0.00 MSY 12636 EMMENS WAY SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $826.00 $146.00 $0.00 $972.00 $0.00 FS 3 15517 CARMENITA RD SANTA FE SPRINGS CA 90670 200M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $547.00 $97.00 $0.00 $644.00 $0.00 FS 1 8634 DICE RD SANTA FE SPRINGS CA 90670 200M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $547.00 $97.00 $0.00 $644.00 $0.00 GVNC 9255 PIONEER BLVD SANTA FE SPRINGS CA 90670 1G DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $826.00 $146.00 $0.00 $972.00 $0.00 Santa Fe Springs 9720 PIONEER BLVD SANTA FE SPRINGS CA 90670 20M DIA Frontier-PNUM EIAV007NHZ300897. IPCT2M050A $328.00 $58.00 $0.00 $386.00 $0.00

SERVICE ORDER ADDENDUM
EXPIRES ON:

PREPARED FOR:

AGENT:

DATE PREPARED:

QUOTED TERM
PREPARED BY:

City of Santa Fe Springs
Sandler
2/4/2026
36 Months
CB
3/21/2026

MRC NRC
Totals $123.85 $0.00
5G200FW037 5G100FW037 5GPRM151 5GSTD151 WSTATICIP U-233-VP PMBR1FW12 CRW18505GR WNRC LOC NAME Address City State Zip Description Underlying Provider 5G 200Mb 5G 100Mb Premium 5G Internet Air
Standard
5G Internet
Air
Wireless
Static IP
Unlimited
Data
Peplink
MAX BR1
Support
CradlePoint
W1850 5G
Adapter
Total MRC
Wireless
Data Setup
Charge
Total NRC
Little Lake Park 10900 PIONEER BLVD SANTA FE SPRINGS CA 90670 Standard 5G FWA AT&T $99.95 $0.00 $0.00 $18.95 $4.95 $123.85 $0.00 $0.00

SERVICE ORDER ADDENDUM
EXPIRES ON:

PREPARED FOR:

AGENT:

DATE PREPARED:

QUOTED TERM
PREPARED BY:

City of Santa Fe Springs
Sandler
2/4/2026
36 Months
CB
3/21/2026
28 *Circuits subject to site survey. Includes estimated construction cost if available at time of quote. Actual construction cost may differ based on post-order site survey* *Circuits include /29 IP block

MRC NRC
Totals $6,281.00 $0.00
IPCAC2M IPADRES2M NHCPMPRGM1
DATASU2M
LOC NAME Address City State Zip Description Underlying Provider SKU Circuit IP Coordinated Access Charge IPs Stack Management Total MRC Circuit NRC SFS Park 10068 CEDARDALE DR SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 Los Nietos 11143 CHARLESWORTH RD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 Los Nietos 11155 CHARLESWORTH RD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 FS HQ 11300 GREENSTONE AVE SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 PSC 11576 TELEGRAPH RD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 Santa Fe Springs 11641 FLORENCE AVE SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 City Hall 11710 TELEGRAPH RD SANTA FE SPRINGS CA 90670 100M/100M Fixed Wireless Earthlink-OneRing IPCT2M153A $640.00 $113.00 $12.00 $38.00 $803.00 $0.00 FS 4 11736 TELEGRAPH RD SANTA FE SPRINGS CA 90670 30M/30M Fixed Wireless GeoLinks IPCT2M163A $218.00 $39.00 $34.00 $291.00 $0.00 Hertiage Park 12100 MORA DR SANTA FE SPRINGS CA 90670 20M/20M Fixed Wireless GeoLinks IPCT2M163A $129.00 $23.00 $34.00 $186.00 $0.00 MSY 12636 EMMENS WAY SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 FS 3 15517 CARMENITA RD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless Earthlink-OneRing IPCT2M153A $581.00 $103.00 $12.00 $696.00 $0.00 FS 1 8634 DICE RD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00 GVNC 9255 PIONEER BLVD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless Earthlink-OneRing IPCT2M153A $581.00 $103.00 $12.00 $696.00 $0.00 Santa Fe Springs 9720 PIONEER BLVD SANTA FE SPRINGS CA 90670 50M/50M Fixed Wireless GeoLinks IPCT2M163A $312.00 $55.00 $34.00 $401.00 $0.00

SERVICE ORDER ADDENDUM
EXPIRES ON:

PREPARED FOR:

AGENT:

DATE PREPARED:

QUOTED TERM
PREPARED BY:

MASTER SERVICE AGREEMENT
NHC SALES: Max Howell
PARTNER: Sandler 11/30/2021
DATE PREPARED: 1/27/2026
Phone:

Email:

Country:

Date: Date:

NHC Document: MSA - Master Service Agreement - v12.6.21 Street Address:

City:

ZIP:

Julio Morales
11710 E Telegraph Rd [email protected]
US
Santa Fe Springs
90670
State: CA
Corporate Name:

Business Name (DBA):

City of Santa Fe Springs
City of Santa Fe Springs
Company and Billing Information
Main Contact Name:
562-868-0511
Agreed to on behalf of NHC by:

Authorized Representative: By signing the Agreement, you acknowledge you have the authority to enter into the Agreement on the Customer’s behalf.

Agreed to on behalf of Customer by:

This Master Service Agreement (“MSA”) is entered into between New Horizon Communications (“NHC” or "Company") and Corporate Name Company referenced above, further referred to as “Customer”. As defined herein, the term “Agreement” refers to this MSA, any Addendum to the MSA ("Addendum"), NHC's standard terms and conditions referred to as the Terms of Service (TOS) available at https://nhcgrp.com/termsof-service, and all Service Order Addendum(s) (“SOA”). The Agreement is fully binding and enforceable as of the date the SOA is/are signed by both parties (the “Effective Date(s)”). To become effective, this Agreement must be: (1) signed by an authorized Customer representative; (2) signed by an authorized NHC representative; and (3) Customer must enter into a SOA. This Agreement is effective in all electronic or physical forms, which all will be considered original and all constitute the Agreement. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement. A signed copy of this Agreement delivered by email or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original signed copy of this Agreement.

Terms and Conditions
Authorizations
I hereby authorize my Agent access to view my New Horizon Communications invoice. (initials) _____ Do not release any of my company information (including my customer service record) to requesting carriers or third-party vendors without prior notification and/or my consent. (initials) ______ %%dateSigned%%
Name: %%fullName::last%%
Title: %%title::last%%
%%signHere::last%%
Authorized Signature
%%dateSigned::last%%
Name: %%fullName%%
Title: %%title%%
%%signHere%%
Authorized Signature

1 562.921.0202
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www.ibedigital.com
11266 Monarch St
Garden Grove, CA
Citywide Redundant Internet and SD-WAN Firewall
Implementation
All information enclosed within this document is confidential and may not be disseminated to any party other than the addressee without the express, written consent of IBE Digital Date: 2/3/2025
Principal Consultant: Matt Abshire
2 562.921.0202
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www.ibedigital.com
11266 Monarch St
Garden Grove, CA
Table of Contents

1. Overview.....................................................................................................................3

2. Proposed Solution .......................................................................................................3

3. Deliverables Review and Acceptance............................................................................4

4. Assumptions................................................................................................................4

5. Client Responsibilities...................................................................................................5

6. Risks and Dependencies...............................................................................................6

7. Schedule ......................................................................................................................6

8. Change Orders..............................................................................................................6

9. Investment...................................................................................................................7

10. Terms and Conditions of Service...................................................................................7

11. Order Summary and Acceptance ................................................................................10 3 562.921.0202
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1. Overview
Background
The City of Santa Fe Springs currently operates a pseudo hub-and-spoke ELAN network connecting 16 ancillary sites to City Hall via fiber. This configuration has experienced multiple outages due to fiber issues, impacting operations across the city’s facilities.

To enhance network resilience and minimize downtime, the city intends to deploy a new primary and secondary ISP at each site and implement a basic SD-WAN solution using FortiGate firewalls. This design will allow for automatic failover and load balancing between the primary ISP connection and the secondary ISP, ensuring continuous connectivity.

Design
• Install appropriately sized FortiGate firewalls at each of the 16 sites. • Configure SD-WAN to utilize both new ISP connections. • Enable automatic failover and traffic steering based on link health. • Centralized monitoring and management via FortiManager.

2. Proposed Solution
Phase 1: Planning & Design
• Selection of FortiGate models per site.
• ISP coordination and provisioning.
• Finalization of SD-WAN design and policies.

Phase 2: Procurement & Staging
• Acquire FortiGate devices and necessary licenses.
• Pre-configure firewalls with base SD-WAN settings.
• Test configurations in a lab environment.

Phase 3: Deployment
• Install FortiGate firewalls at each site.
• Connect and test secondary ISP.
• Implement SD-WAN configuration and failover testing.
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Phase 4: Optimization & Handoff
• Monitor performance during an initial stabilization period and make reasonable adjustments to SD-WAN policies as required to validate functionality. Ongoing optimization beyond the stabilization period is out of scope and subject to a change order.
• Provide city IT staff basic management and troubleshooting overview. • Provide documentation and support resources.

Project Closure
• Update the Guidebook with new hardware and/or services. • Client project sign-off.

Areas Out of Scope / Engagement Restrictions
• Applications/services not explicitly defined in the statement of work.

3. Deliverables Review and Acceptance
Review of Deliverables
Client must review any “Draft” deliverable referenced above and provide any comments or feedback regarding that draft to IBE Digital in writing within 14 days of receipt of the draft by End User. Any comment or feedback not provided to IBE Digital in writing within this time frame will be considered outside the scope of this Project. Any material change to the deliverable must be requested in writing by Client to IBE Digital upon receipt of the initial draft.

Acceptance of Deliverables
Final versions of deliverables are deemed accepted by Client unless expressly rejected by Client in writing, detailing the basis for such rejection, within 14 days of delivery by IBE Digital. Deliverables will be deemed complete when all sites demonstrate successful primary/secondary ISP failover and SD-WAN routing as defined in the approved design.

4. Assumptions
General Project Assumptions
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• Change control procedures, including change request submittal and representation, will be managed by Client with input from IBE Digital. Delays in change control requests and approval for production changes could impact project timelines. • IBE Digital will provide subject matter experts to work on the outlined objectives. IBE Digital resources will work in the Client environment and work with Client to provide services. IBE Digital resources may require privileged security access rights to the production environments and will be responsible for production changes as required to perform outlined work.
• IBE Digital is not responsible for bugs or feature limitations. Developing custom code to address solution limitations and/or managing Fortinet support cases is out of scope.
• Product features or services not documented in this agreement are out of scope unless agreed by both Client and IBE Digital.

Specific Project Assumptions
• All sites have physical space and power available for firewall installation. • Secondary ISP will be provisioned and active prior to firewall deployment. • City Hall will remain the central monitoring point unless otherwise specified. • FortiGate models will be sized based on bandwidth and user count per site.

5. Client Responsibilities
• Client will provide people and/or resources necessary to enable successful completion of this project.
• Client will identify a resource that will act as the primary contact for this project. IBE Digital will communicate project status, system requirements, issues, etc. to this individual.
• Client will provide IBE Digital with remote access accounts to required resources for accessing and supporting the project.
• Client will provide IBE Digital with a reasonably suitable workspace that has network connectivity and phone sets while onsite.
• Client will provide computing resources with access to production and test systems to facilitate the needs of the project.
• Client acknowledges that IBE Digital will require information from Client in order for IBE Digital resources to be fully utilized and to perform the services in the schedule and estimated days outlined herein. Client agrees that it is responsible for ensuring 6 562.921.0202
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that IBE Digital is provided with such information in a timely manner to avoid delay or additional costs to Client which may result.
• Coordinate with ISPs for timely provisioning of secondary connections. • Client will provide access to all sites for installation and testing. • Client will ensure availability of local IT staff for coordination and support. • Client will review and approve design and implementation plans.

6. Risks and Dependencies
• Delays in ISP provisioning could impact deployment timelines. • Incompatibility or performance issues with existing ELAN infrastructure. • Limited on-site IT resources may affect installation scheduling. • Configuration errors could lead to temporary network disruptions.

7. Schedule
Estimates are based upon IBE Digital’s current understanding of the project scope, the client’s readiness and timeline, minimum resource days utilized per month and past experience in executing these types of projects. Both parties acknowledge that aspects beyond IBE Digital’s control may affect its ability to do so and that IBE Digital will not be penalized for any reasonable changes to the estimated schedule that may result.

Further, IBE Digital shall bear no liability or otherwise be responsible for delays in the provision of services or any portion thereof occasioned by Client failure to timely complete Client tasks or adhere to Client schedule. Client agrees that delays by Client in completion of tasks and scheduling could result in IBE Digital’s inability to utilize resource days as planned, increased resource days required to complete the project and result in additional costs to Client.

8. Change Orders
Any items not specifically addressed by this document will be addressed by a change order process and will be billed the same pricing structure agreed upon and outlined in this Statement of Work. In the event of a change in scope, you will be notified prior to the billing of any additional services. 7 562.921.0202
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9. Investment
Investment Breakdown
Service
Project Services $102,375
Estimated Hours to Complete: 455
Estimated Business Hours: 455
Estimated After Hours: 0
Business Hours Rate: $225
After Hours Rate: $250
Hardware / Software $21,708.88
Please Refer to Quote 40665 for more detail
Sales Tax $2,333.70
Total Project Investment $126,417.58
All prices are exclusive of any applicable sales or use taxes, and shipping costs.

Sourcewell Contract # 112124-KON

10. Terms and Conditions of Service
By executing this Schedule of Services, Client agrees to purchase the services designated above and further agrees that the services shall be subject to the following Terms and Conditions of Service.

1. Fees and Payment: Client agrees to pay all fees specified in this Schedule. Payment terms are net 30 days from date of invoice. Client shall be responsible for all applicable taxes arising from the services. IBE Digital may suspend service if Client has failed to pay any undisputed invoice within fifteen (15) days of the due date. Undisputed invoices not paid by the due date may be subject to a monthly service charge which is the lesser of one and onehalf percent (1.5%) per month or the highest rate allowed by law. 8 562.921.0202
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2. Limited Warranty: (a) IBE Digital warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services shall be performed in a professional manner in accordance with generally applicable industry standards. IBE Digital sole liability (and Client’s exclusive remedy) for any breach of this warranty shall be for IBE Digital to re-perform any deficient services,or, if IBE Digital is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. IBE Digital shall have no obligation with respect to a warranty claim: (i) if notified of such claim after the Warranty Period or (ii) if the claim is the result of third-party hardware or software failures, or the actions of Client or a third party. (b) THIS SECTION 2 IS A LIMITED WARRANTY AND SETS FORTH THE ONLY WARRANTIES MADE BY IBE DIGITAL. IBE MAKES NO OTHER WARRANTIES, CONDITIONS

OR UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE

AND HARDWARE PROVIDED OR INSTALLED BY IBE DIGITAL HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER’S WARRANTY.

3. COMPENSATION FOR HIRING OTHER PARTY’S EMPLOYEES: During the term of this Schedule and for twelve (12) months thereafter, if either party retains the services (whether as an employee, independent contractor or otherwise) of any employee of the other party (or ex-employee within six (6) months of the employee’s termination of employment) who was directly involved in the provision of Services hereunder, the hiring party shall pay to the other party as reasonable compensation for the loss of the employee the sum of One Hundred Thousand Dollars ($100,000).

4. LIMITATION OF LIABILITY: (A) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL,

SPECIAL,OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INTERRUPTION OF

SERVICES, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED

EXPENSE OF USE), WHETHER IN AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT

LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. IBE DIGITAL SHALL NOT BE RESPONSIBLE FOR PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. (B). EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IBE DIGITAL’S AND ITS SUBCONTRACTOR’S TOTAL AGGREGATE LIABILITY TO CLIENT ARISING OUT

OF SERVICES PERFORMED UNDER THIS SCHEDULE, REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH

LIABILITY MAY BE BASED, SHALL NOT EXCEED THE TOTAL PAYMENTS MADE BY CLIENT TO IBE DIGITAL FOR THE SERVICES IN QUESTION IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.

5. Confidential and Proprietary Information: (a) Each party agrees that all know-how, business, technical and financial information it obtains (as a “Receiving Party”) from the disclosing party (as a “Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure.

Except as may be necessary to perform its obligations under this Schedule, the Receiving Party will hold in confidence and not use or disclose any of the Disclosing Party's Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a 9 562.921.0202
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regulation, law or court order. (b) Any templates, schematics, processes or technical documentation provided by IBE Digital shall be deemed Confidential Information and proprietary information of IBE Digital without any marking or further designation. Client may use such information solely for its own internal business purposes. IBE Digital shall retain all rights to the aforementioned, which shall be returned to IBE Digital upon termination of the applicable Schedule. (c) IBE Digital shall maintain the confidentiality of protected health information in its possession or under its control in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act.

6. Independent Contractor: IBE Digital and Client shall at all times be independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties.

Neither party shall have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.

7. Assignment: This Schedule may not be assigned by either party without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. No consent shall be required where an assignment is made (i) pursuant to a merger or change of control or (ii) to an assignee of all or substantially all of the party’s assets. Any purported assignment in violation of this section shall be void.

8. Complete Understanding; Modification: This Schedule, as well as any applicable terms of service posted at www.allcovered.com/terms, shall constitute the full and complete understanding and agreement between Client and IBE Digital and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. Any waiver, modification or amendment of any provision of this Schedule shall be effective only if in writing and signed by both parties.

9. Waiver and Severability: Waiver or failure by either party to exercise in any respect any right or obligation provided for in this Schedule shall not be deemed a waiver of any further right or obligation hereunder. If any provision of this Schedule is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Schedule shall continue in full force and effect.

10. Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligation under this Schedule, except for a failure to pay fees, if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, power outages, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.

11. Counterparts. This Schedule may be executed in any number of counterparts and each fully executed counterpart shall be deemed an original. The parties agree (a) that facsimile or electronic signature shall be accepted as original signatures; and (b) that the Schedule, or any document created pursuant to the Schedule, may be maintained in an electronic document storage and retrieval system, a copy of which shall be considered an original. In any legal proceeding relating to the Schedule, the parties waive their right to raise any defense based on the execution of the Schedule in counterparts or the delivery of such executed counterparts by copy, facsimile, or electronic delivery.
10 562.921.0202
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11. Order Summary and Acceptance
By executing this Statement of Work, City of Santa Fe Springs agrees to purchase the services designated above subject to the preceding Terms and Conditions of Service. _____________________________________________________________ City of Santa Fe Springs
Signature:

Name: {{_es_signer1_fullname }}
Title: {{_es_signer1_title }}
Date: {{_es_signer1_date }}
_____________________________________________________________________ IBE Digital
Signature:

Name: {{_es_signer2_fullname }}
Title: {{_es_signer2_title }}
Date: {{_es_signer2_date }}
_____________________________________________________________________ 1 562.921.0202
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www.ibedigital.com
11266 Monarch St
Garden Grove, CA
Schedule of Services – Managed Unified Threat Management (MUTM)
All information enclosed within this document is confidential and may not be disseminated to any party other than the addressee without the express, written consent of IBE Digital Date: 2/3/2025
Principal Consultant: Matt Abshire
2 562.921.0202
[email protected]
www.ibedigital.com
11266 Monarch St
Garden Grove, CA
Table of Contents

1. Introduction ...................................................................................................................3

2. Scope of Services.............................................................................................................3

3. Schedule of Services........................................................................................................9

4. Terms and Conditions of Service ....................................................................................10

5. Order Summary and Acceptance ...................................................................................12 3 562.921.0202
[email protected]
www.ibedigital.com
11266 Monarch St
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1. Introduction
As part of the City of Santa Fe Springs’ ongoing Information Technology Modernization Project, the City is implementing Citywide redundant internet connectivity, managed firewall security, and supporting cybersecurity services to improve reliability, eliminate single points of failure, and strengthen network security across all facilities.

Under this initiative, Fortinet FortiGate firewalls will be installed at designated City sites. These firewalls will provide network routing and DHCP services and deliver Next Generation Firewall (NGFW) and Unified Threat Management (UTM) security capabilities to inspect, protect, and log network traffic. The overall solution supports secure site-to-site connectivity, automatic failover, and visibility across the City’s network environment.

This Scope of Services defines IBE Digital’s responsibilities specifically related to the ongoing monitoring, management, support, and reporting of the Fortinet FortiGate firewalls under the Managed Unified Threat Management (MUTM) service. Deployment, installation, and initial configuration of the firewalls are addressed under a separate scope of work. The services described below apply following deployment and acceptance of the firewall infrastructure and are intended to ensure stable operations, consistent security posture, and continued cybersecurity support.

2. Scope of Services
Unified Threat Management
Unified Threat Management (UTM) is a technology that provides multiple layers of security at a single point on the network, leveraging Next Generation Firewall (NGFW) devices. UTM defensive capabilities include web filtering, DNS filtering, antivirus, and VPN support.

The IBE Managed Unified Threat Management (MUTM) service provides centralized UTM management, logging, and reporting on supported Fortinet NGFW devices.

The IBE FortiManager Platform is used to administer the customer’s NGFW devices. The Fortinet Single Sign On Agent is optionally installed on all domain controllers to provide additional information in reporting, such as username instead of IP address, and to allow for firewall policies to be targeted at AD users and groups. No additional software or agents are installed on workstations or servers. This service is managed centrally by the IBE MUTM team, enabling consistent implementation and operational standards, while leveraging the IBE Remote Support Center for 24x7 incident triage. 4 562.921.0202
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Upon completion of deployment this service includes IBE Advanced Network Device Monitoring service for each FortiGate firewall explicitly enrolled in the IBE Managed UTM Service.

To qualify for this service, the customer must meet these prerequisites:
• Network includes one or more FortiGate firewalls capable of running a version of FortiOS that is compatible with the IBE FortiManager Platform
Customer Responsibilities:

The customer is responsible for:
• Providing broadband internet connection, with adequate circuit bandwidth, obtained through a local Internet Service Provider (ISP)
• Static public IPv4 address(es) on at least one WAN interface on each NGFW, provided by an ISP
• Customer provided firewalls must be eligible and activated with Fortinet support. If support previously lapsed, Fortinet may require additional payment.

Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE MUTM team
o Standard Support Hours apply for escalations to the IBE MUTM team o 24x7 availability applies to triage and incident intake only. Configuration changes and remediation are performed during MUTM Standard Support Hours unless otherwise agreed.
• Standard Support Hours
o Monday thru Friday 8am to 5pm Pacific Time (CT), excluding public holidays observed by IBE
o Non-critical MUTM incidents, escalated or assigned to the IBE MUTM Team, will be worked to resolution during these MUTM Standard Support hours o Predefined maintenance and change windows will be scheduled outside of MUTM Standard Support Hours
Customer Entitlements
List of Entitlements:

1. 24x7 Incident Triage

2. MUTM Configuration
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3. MUTM Management

4. MUTM Reporting

5. MUTM Support

6. Fortinet UTP Licensing
Entitlement Breakdowns
24x7 Incident Triage
• In Scope:
o Triage of customer requested MUTM issues or questions ▪ Incident creation
▪ Customer entitlement verification
▪ Basic troubleshooting and remediation
o Escalation to the MUTM team
• Out of Scope:
o Triage of single user connectivity support requests
o Triage of endpoint VPN client/app support requests
o Triage of WAN interface support requests
o Triage of FortiSwitch or FortiAP support requests
o Triage of SSL/SSH decryption support requests
• Service Level:

IBE Incident Support Service Levels
o Service Level Objectives for the IBE Remote Support Center, including response and assignment targets
MUTM Configuration
• In Scope:
o Configuration of the firewall to support the customer’s overall network environment as required
o Internal routing tables and Site-to-Site VPN setup, as well as the firewall policies included therein
o Advanced features such as Dynamic Routing (OSPF, BGP, etc) ▪ The MUTM team will work with the appropriate network engineering team to implement as necessary.
o End user VPN connectivity configuration
▪ Configuration of the FortiGate VPN to allow customer-approved users secure, remote access to their network.
▪ Integration of Fortinet-Supported 2FA or supported customer-supplied Authentication for MFA:
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• LDAP
• RADIUS
• TACACS+
• SAML
o Fortinet Single Sign On Agent (FSSO) Configuration
▪ Facilitates authentication of Active Directory Domain users for Firewall and VPN.
▪ Enables IP to user mapping which allows for user and group-based policy configuration, as well as per user logging and reporting. o Certificate Installation and Configuration
▪ Installation of certificates and service configuration as appropriate (certificate procurement excluded)
• Out of Scope:
o Initial configuration of physical or virtual firewall which is performed during an onboarding project
o SDWAN Configuration/Monitoring (without additional service offering) o SSL/SSH Decryption
o WAN Interface Configuration
o FortiSwitch and FortiAP Configuration
o Certificate procurement
• Service Level:
o The MUTM team will address MUTM configuration incidents within MUTM Standard Support Hours based on severity and impact:
▪ Critical incident with very high impact
• Same business day response
• After hours availability
▪ Major incident with significant impact
• Same business day response
▪ Minor incident with low impact
• Three business day response
MUTM Management
• In Scope:
o Management of enrolled devices utilizing Fortinet’s FortiManager platform o Management of Security Profiles for services included in the Fortinet “UTP” bundle subscription
▪ Web Filtering, DNS Filtering, Antivirus, IDS/IPS, etc. o Firewall Policies
▪ Policy review, backup, and Best Practice analysis
o Firmware Management
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▪ Version tracking for potential vulnerabilities, verification prior to deployment, and updates applied following vendor recommendations ▪ Firmware Stability Testing - validated in both virtual and physical environments before deploying to live customer environments. ▪ See Appendix B for update schedule and definitions
o Health, Configuration and Best Practice Reviews
▪ See Appendix C for detailed descriptions and schedules o Centralized Logging and Storage utilizing Fortinet’s FortiAnalyzer solution ▪ Extended Log storage capabilities – 90 days for immediate analysis ▪ Log archival for 365 days allowing for extended analysis when required • Out of Scope:
o Management of end user access accounts
o FortiSwitch and FortiAP management
o SSL/SSH decryption
o WAN interface configuration
o FortiSwitch and FortiAP Management
• Service Level:
o The MUTM team will address MUTM configuration incidents within MUTM Standard Support Hours based on severity and impact:
▪ Critical incident with very high impact
• Same business day response
• After hours availability
▪ Major incident with significant impact
• Same business day response
▪ Minor incident with low impact
• Three business day response

MUTM REPORTING
• In Scope:
o Standard reporting bundle
▪ See Appendix D10 for detailed reports and schedules
o Schedules can be adjusted to meet customer requirements o Example reporting content includes:
▪ Web filtering and Traffic Categorization
▪ System Events: Administrative logins and changes
▪ Security Events: AV, IPS, Policy, etc.
• Out of Scope:
o Report customization is limited to modification of existing parameters in the set of standard reports. (e.g. adjusting the day or time for a report to run.) • Service Level:
o MUTM reporting delivered on a standard weekly/monthly schedule ▪ Frequency and schedule determined during onboarding
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MUTM Support
• In Scope:
o Customer support from IBE Fortinet Network Security Expert (NSE) certified engineers
o Central point of communication and accountability for escalated Fortinet Firewall support
▪ Manage escalations to vendor support team as needed for bug fixes or defects
▪ Initiate RMA processes when required
o Support of all in scope items previously defined for these Customer Entitlements:
▪ MUTM Configuration
▪ MUTM Management
▪ MUTM Reporting
• Out of Scope:
o End User Support
▪ VPN client installation and support
▪ Management of End User Access Accounts
▪ Single user connectivity issues
o WAN Interface Support
o FortiSwitch and FortiAP Support
o Issues beyond the firewall (WAN routers, switches, cabling, etc) o 24x7 IBE MUTM service support (24x7 Fortinet direct support is included) o Onsite Support
• Service Level:
o The MUTM team will coordinate support responses for escalated issues within MUTM Standard Support Hours based on severity and impact:
o Critical incident with very high impact
• Same business day response
• After hours availability
o Major incident with significant impact
• Same business day response
o Minor incident with low impact
• Three business day response
Fortinet UTP Licensing
• In Scope:
o Necessary licensing for Fortinet support and UTM features to be enabled on small, medium, or large FortiGate firewall models that are contracted for the IBE MUTM service
o 24x7x365 Fortinet support entitlement
o Fortinet “UTP Bundle” feature set
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• Out of Scope:
o Fortinet UTP licensing for custom FortiGate firewall models o Additional add-on options
o Fortinet SD-WAN Orchestrator License
• Service Level:
o Fortinet UTP licensing renewed annually

3. Schedule of Services
IBE Digital shall provide enterprise-grade Managed Unified Threat Management (MUTM) services for the City of Santa Fe Springs in accordance with this Schedule of Services.

Covered Devices:
• Managed UTM Service – Small UTM Device: 10
• Managed UTM Service – Medium UTM Device: 6
Only FortiGate firewall devices explicitly enrolled under this Schedule are eligible for MUTM services.

Term of Service:

The services described herein shall be provided for an initial term of sixty (60) months, commencing on the effective date set forth in the applicable Order Summary, unless earlier terminated in accordance with the Terms and Conditions of Service or the applicable Master Services Agreement.

Total Monthly Fee of: $6,891
Fees are based on device information provided at signature. Adjustments may occur upon written notice if device counts or classifications change. All prices exclude applicable taxes. • Additional charges may apply for the recovery of devices from virus infections if Client fails to follow IBE’s reasonable security recommendations.

Additional Fee Details:
• Monthly support fee for each additional Managed UTM Service for a small sized UTM device:
$358.45
• Monthly support fee for each additional Managed UTM Service for a medium sized UTM device:
$551.05
• Beginning on the first anniversary of the contract commencement date and on each anniversary thereafter during the Initial Term and any Renewal Term, the monthly fees set forth in this Schedule shall automatically increase by six percent (6%). Such adjustment reflects increases in labor, licensing, and operational costs and shall not require further approval or amendment to this Schedule.
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Client agrees to purchase the additional services designated above subject to the terms and conditions of the existing Schedule of Services
This Schedule is issued pursuant to Sourcewell Contract No. 112124-KON

4. Terms and Conditions of Service
By executing this Schedule of Services, Client agrees to purchase the services designated above and further agrees that the services shall be subject to the following Terms and Conditions of Service.

1. Fees and Payment: Client agrees to pay all fees specified in this Schedule. Payment terms are net 30 days from date of invoice. Client shall be responsible for all applicable taxes arising from the services. IBE Digital may suspend service if Client has failed to pay any undisputed invoice within fifteen (15) days of the due date. Undisputed invoices not paid by the due date may be subject to a monthly service charge which is the lesser of one and onehalf percent (1.5%) per month or the highest rate allowed by law.

2. Limited Warranty: (a) IBE Digital warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services shall be performed in a professional manner in accordance with generally applicable industry standards. IBE Digital sole liability (and Client’s exclusive remedy) for any breach of this warranty shall be for IBE Digital to re-perform any deficient services,or, if IBE Digital is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. IBE Digital shall have no obligation with respect to a warranty claim: (i) if notified of such claim after the Warranty Period or (ii) if the claim is the result of third-party hardware or software failures, or the actions of Client or a third party. (b) THIS SECTION 2 IS A LIMITED WARRANTY AND SETS FORTH THE ONLY WARRANTIES MADE BY IBE DIGITAL. IBE MAKES NO OTHER WARRANTIES, CONDITIONS

OR UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE

AND HARDWARE PROVIDED OR INSTALLED BY IBE DIGITAL HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER’S WARRANTY.

3. COMPENSATION FOR HIRING OTHER PARTY’S EMPLOYEES: During the term of this Schedule and for twelve (12) months thereafter, if either party retains the services (whether as an employee, independent contractor or otherwise) of any employee of the other party (or ex-employee within six (6) months of the employee’s termination of employment) who was directly involved in the provision of Services hereunder, the hiring party shall pay to the other party as reasonable compensation for the loss of the employee the sum of One Hundred Thousand Dollars ($100,000).

4. LIMITATION OF LIABILITY: (A) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL,

SPECIAL,OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INTERRUPTION OF

SERVICES, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED

EXPENSE OF USE), WHETHER IN AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT

LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. IBE DIGITAL SHALL NOT BE RESPONSIBLE FOR PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. (B). EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL 11 562.921.0202
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MISCONDUCT, IBE DIGITAL’S AND ITS SUBCONTRACTOR’S TOTAL AGGREGATE LIABILITY TO CLIENT ARISING OUT

OF SERVICES PERFORMED UNDER THIS SCHEDULE, REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH

LIABILITY MAY BE BASED, SHALL NOT EXCEED THE TOTAL PAYMENTS MADE BY CLIENT TO IBE DIGITAL FOR THE SERVICES IN QUESTION IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.

5. Confidential and Proprietary Information: (a) Each party agrees that all know-how, business, technical and financial information it obtains (as a “Receiving Party”) from the disclosing party (as a “Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure.

Except as may be necessary to perform its obligations under this Schedule, the Receiving Party will hold in confidence and not use or disclose any of the Disclosing Party's Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a regulation, law or court order. (b) Any templates, schematics, processes or technical documentation provided by IBE Digital shall be deemed Confidential Information and proprietary information of IBE Digital without any marking or further designation. Client may use such information solely for its own internal business purposes. IBE Digital shall retain all rights to the aforementioned, which shall be returned to IBE Digital upon termination of the applicable Schedule. (c) IBE Digital shall maintain the confidentiality of protected health information in its possession or under its control in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act.

6. Independent Contractor: IBE Digital and Client shall at all times be independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties.

Neither party shall have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.

7. Assignment: This Schedule may not be assigned by either party without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. No consent shall be required where an assignment is made (i) pursuant to a merger or change of control or (ii) to an assignee of all or substantially all of the party’s assets. Any purported assignment in violation of this section shall be void.

8. Complete Understanding; Modification: This Schedule, as well as any applicable terms of service posted by IBE, shall constitute the full and complete understanding and agreement between Client and IBE Digital and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. Any waiver, modification or amendment of any provision of this Schedule shall be effective only if in writing and signed by both parties.

9. Waiver and Severability: Waiver or failure by either party to exercise in any respect any right or obligation provided for in this Schedule shall not be deemed a waiver of any further right or obligation hereunder. If any provision of this Schedule is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Schedule shall continue in full force and effect. 12 562.921.0202
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10. Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligation under this Schedule, except for a failure to pay fees, if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, power outages, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.

11. Counterparts. This Schedule may be executed in any number of counterparts and each fully executed counterpart shall be deemed an original. The parties agree (a) that facsimile or electronic signature shall be accepted as original signatures; and (b) that the Schedule, or any document created pursuant to the Schedule, may be maintained in an electronic document storage and retrieval system, a copy of which shall be considered an original. In any legal proceeding relating to the Schedule, the parties waive their right to raise any defense based on the execution of the Schedule in counterparts or the delivery of such executed counterparts by copy, facsimile, or electronic delivery.

12. Term and Renewal: This Schedule of Services shall commence on the effective date set forth in the applicable Order Summary and shall continue for the initial term specified therein. Following the Initial Term, this Schedule shall automatically continue on a month-to-month basis unless either party provides written notice of termination at least thirty (30) days prior to the end of the then-current month.

5. Order Summary and Acceptance
By executing this Statement of Work, City of Santa Fe Springs agrees to purchase the services designated above subject to the preceding Terms and Conditions of Service. _____________________________________________________________ City of Santa Fe Springs
Signature:

Name: {{_es_signer1_fullname }}
Title: {{_es_signer1_title }}
Date: {{_es_signer1_date }}
_____________________________________________________________________ IBE Digital
Signature:
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www.ibedigital.com
11266 Monarch St
Garden Grove, CA
Name: {{_es_signer2_fullname }}
Title: {{_es_signer2_title }}
Date: {{_es_signer2_date }}
_____________________________________________________________________