FOR THE COUNCIL MEETING OF NOVEMBER 15, 2022
COUNCIL AGENDA REPORT
TO: City Council
FROM: City Manager
Prepared By: Chief Deputy City Clerk
SUBJECT: BLOCK GRANTS ADVISORY COMMITTEE APPOINTMENTS
RECOMMENDATION:
That the City Council make one appointment to the Block Grants Advisory Committee.
BACKGROUND:
Vacancies currently exist on the Block Grants Advisory Committee. For these vacancies, a Notice has been posted as required by State law, and additional Notices have been provided on the City's website and through media resources. It is the policy of the City Council, per No. 88-2 adopted May 17, 1988, to appoint residents of the City.
DISCUSSION:
BLOCK GRANTS ADVISORY COMMITTEE
This 15 -member committee assesses the community's needs, conducts public workshops and hearings, reviews applications for funding, and makes recommendations to the City Council for the allocation of funds under the Community Development Block Grant (CDBG) Program and the HOME Investment Partnerships Program. Applicants should have an understanding of housing and community development needs and a knowledge of or background in providing human services to the community. The members are nominated by individual Councilmembers, appointed by the Mayor, and confirmed by the City Council. The Committee meets on the second Monday of each month at 5:30 p.m. in the Community Development Department's Conference Room.
Three vacancies exist on the committee. One new application is available for consideration.
New Applicants
Audrey Bustamante
Councilmember Waterfield will have the opportunity to make one nomination to fill an unexpired term ending in July 2024.
Impact to the Community:
Having members of the public serve on the City's Advisory Bodies provides a positive impact on the community, enabling the City to obtain input from all segments of the community and ensures that the community receives information regarding the activities of the City's boards, committees, and commission
RHONDA M. WHITE, CMC
Chief Deputy City Clerk
Attachment — Application
City of Santa Maria
APPLICATION FOR APPOINTMENT TO CITY COMMITTEES
Received Date: October 25, 2022
Application Type: Block Grants Advisory Committee
FIRST NAME: Audrey}
LAST NAME: Bustamante
CA -22-017
PRIMARY RESIDENCE: 1054 Pershing St , Santa Maria , CA, 93458 PHONE: 8053635056
EMAIL ADDRESS: [email protected]
YEARS OF RESIDENCY: 5 REGISTERED, VOTER: ❑✓ Yes ❑ No
EMPLOYER: Radisson Hotel Santa Maria
ARE YOU RELATED TO A CITY OF SANTA MARIA EMPLOYEE, ELECTED OFFICIAL, OR COMMISSION/COMMITTEE/BOARD MEMBER:
ARE YOU AT LEAST 18 YEARS OF AGE: ❑p Yes ❑ No
EDUCATIONAL High School Diploma, Billing and Coding certification at trade school BACKGROUND:
CIVIC OR COMMUNITY None in Santa Maria, but I volunteered in Tucson Arizona for the angels for INVOLVEMENT/GROUP animals non-profit organization providing shelter food and water to MEMBERSHIPS: homeless animals and educating residents on animal safety and health.
REFERENCES:
Name
Etta Waterfield
Address
0 Yes M No
Telephone Occupation
GENERAL QUESTIONS:
Have you ever attended a meeting of the Commission/Committee/Board for to which you are applying? If so, how many?
No
What is your understanding of this City Commission/Committee/Board? To provide ongoing input into policies and issues affecting the future of the community.
Have you previously served, or do you currently serve, on a Santa Maria Commission or Committee? If yes, which one(s) and for what period of time?
No
SUPPLEMENTAL QUESTIONS:
Do you own real property in the City of Santa Maria? No If applying for, and are appointed to, the Appeals Board, Block Grants Advisory Committee, Library Board of Trustees, Planning Commission, Recreation and Parks Commission, or Measure U Citizens' Oversight Commission, you will be required to fill out a Form 700, Statement of Economic Interests, which identifies certain details of your financial interests beginning with the immediate 12 -month period prior to your
THIS DOCUMENT AND ALL ATTACHMENTS ARE AVAILABLE FOR PUBLIC INSPECTION
appointment and annually on or before April 1 of each year thereafter. Please confirm that you have read Fair Political Practices Commission (FPPC) Form 700 Reference Pamphlet ( http://www/fppc.ca.gov/Form700.html) and the City's Conflict of Interest Code ( https://cityofsantamaria.civicweb.netlfilepro/documents/24608) and you agree to file the required FPPC Form 700 Statements of Economic Interest, as required by the Political Reform Act and/or the City's Conflict of Interest Code. Once filed, the Form 700, Statement of Economic Interests, is a public document and available for inspection upon request.
IAGREE x❑
I agree that all of the information contained in my responses to the questions on this application are true and accurate to the best of my knowledge.. l further agree that, by checking the box below and submitting this application, online -or otherwise, I am affixing my digital signature to this form as of the date submitted.. l'also •agree that if appointed; I will serve on the Commission/Committee/Board for which I have submitted this application. I understand that this document and all its attachments are available for public inspection upon request.
IAGREE
Audrey pustamante , October 26, 2022
THIS DOCUMENT AND ALL ATTACHMENTS ARE AVAILABLE FOR PUBLIC INSPECTION
2022-06 -
Current
Audrey
Bustamante
Sales And Marketing
Summary
To secure a position as a team player in a people
orientated organization where I can maximize my
strong communication and organizational skills,in a
challenging environment.
Work History
Director of Sales and Marketing
Radisson Hotel Santa Maria , Santa Maria, CA
• Cultivated and maintained.strategic alliances
with key partners and vendors.
• Captured and completed sales with
customer -savvy quotes, proposals,and contract
management strategies.
• Achieved dramatic sales increase by skillfully
managing relationships and proactive sales
approaches.
• Connected with prospects through trade shows,
local -area networking.
• Worked diligently to resolve unique and recurring
complaints, promoting loyalty and enhancing
operations.
• Resolved customer issues quickly to close deals
and boost client satisfaction.
• Reviewed customer service agreements for terms
and conditions pricing and accuracy.
• Met with clients, delivering.presentations and
educating on product and service features and
offerings.
• Closed sales deals using strong negotiation and
persuasion skills.
• Established and cultivated solid business
Contact
Address
1054 W Pershing St Santa
Maria California, 93458
Phone
8053635056
E-mail
audreybustamante2627@gm
ail.com
Skills
Bilingual
•••••
Upper intermediate
Microsoft Excel
•••••
Intermediate
Microsoft Word
Photoshop
•••••
Advanced
•••••
Intermediate
Proper Enunciation
•••••
Advanced
• 40 WPM/10 Key by touch
•••••
Advanced
Exceptional Vocabulary
•••••
Advanced
Over 10 years customer
service experience
•••••
Advanced
Creativity
•••••
relationships with new or existing customers. Advanced
2021-04- • Catering Manager
2022-06
2020-07 -
2021-02
•
Radisson Hotel Santa Maria , Santa Maria, CA
• Met with clients to outline desired goals and
prepared quotes for overall catering costs.
• Promoted catering packages with most profitable
outcomes without sacrificing client desires.
• Hired and trained both permanent and temporary
staff members.
• Designed catering packages to increase sales
and customer experience.
• Worked with chefs.to plan menus according to
client needs and budgets.
• Motivated staff to perform at peak efficiency and
quality.
• Reduced financial inaccuracies by using the
Caterease system while verifying receipts.
Front Office Coordinator
Cali Dental
As a front office coordinator job duties
included but were not limited to
attending to patients on the phone and in
person greeting patients, registering new
patients according to established office
protocols, assisting patients to complete
all necessary forms and documentation,
verifying and updating patient
information, informing patients of dental
office procedures and policy, moving
patients through appointments as
scheduled, entering all relevant patient
information into data system, maintaining
patient records in compliance with
privacy and security regulations,
answering and managing incoming calls,
responding and complying to requests for
information, scheduling patient
appointments, confirming upcoming
appointments and recalls according to
Direct sales
Coaching and mentoring
Menu development -
Event planning proficiency
Caterease proficiency
office protocol, checking daily
appointment schedule, arranging patient
charts for next day appointments, fill in
cancellations and no-shows,organizing
referrals to other medical specialists,
dispatching lab work appropriately,
collecting payments from patients at time
of treatment, informing patients of
financial treatment plan options,
maintaining a professional, sanitized
reception area all while safeguarding
patient privacy and confidentiality.
2019-05 - •
2020-07
2017-12-
2019-05
•
Guest Service Representative
Radisson Hotel Santa Maria
As a guest service representative, duties included
checking in guests in high call volume, fast paced
face-to-face environment. ensuring requests were
met with accurate billing. Other duties included the
ability to handle and resolve confrontational guest
situations provided excellent customer service,
tourism information, completion of end of shift
reports, reading through logs to determine'day's
events in order to bestaccommodate all guests,
respond to guest inquiries in a timely, friendly and
efficient manner, provide driving and/or walking
directions to guests to local destinations, ensured a
high level of product knowledge of the hotel,
including, but not limited to, directions, hours of
outlet operation, hotel services, hotel events and
local and community events and attractions as well
as assisting fellow team members and other
departments wherever necessary to maintain
positive working relationships
Proctor Test Administrator
Prometric
As a proctor test administrator duties
include greeting candidates testing,
checking proper identification, check -in
test takers and follow testing rules and
regulations, monitor test takers, and assist
in administering computer -based exams
in a professional environment. Other
duties include maintaining testing
facilities, being alert and present while
observing at all times, having a positive
attitude, all while -being able to work
under time sensitive timelines.
2016-10 -
2017-09
iQor
Sprint Credit/Fraud Management Representative •
As a Credit Customer Representative I assisted
telesales representatives as well as store sales
representatives in verifying credit applications for
new phone service. I verified the identity of each
new customer by going over all information on
application before running their credit for new
services. Other duties included determining whether
or not an account qualified for additional lines of
service for phones or tablets and assisting sales
representatives with fixing any general errors
associated with creating new accounts. As a Fraud
Management representative I investigated forgery
and theft within customers' accounts such as
fraudulent orders, insurance claims, hacked online
accounts, spoofing, and scam calls. I tracked and
monitored the customers activity that came through
the customers' online accounts identifying and
tracing any suspicious or high -risk transactions,
determining if there is improper activity involved: If
fraud was in fact suspected and detected, I verified
the customers identity, re secured their accounts by
assisting them with resetting their pin and security
answer, deleted any online profiles associated with
the fraudulent activity and created fraud cases for
our corporate office to further investigate.
2013-05 - • La Mesa RV
2016-07 Website Photo Coordinator/ Customer Service
Representative
As a Website Photo Coordinator I over saw twelve
photographers in nine to twelve locations across the
country depending on the seasons. I maintained
website photos for the company, editing photos with
Photoshop, along with an assistant, and directing
photographers on how to achieve the perfect photo
for our customers, and filling in, in the absence of my locations photographer. I was also part of our
Internet Sales team, answering internet phone calls
and directing customers on where the product is
located and getting them with appropriate sales
personnel to answer any additional questions about
the product. Data entry was also required, entering
leads sent from manufactures into our follow up
program and assigning customers to sales personnel
in their area to help with product sales. I served as a liaison between customer support team,
management, service and customer to improve
customer service and business productivity. I
analyzed customer complaints and provided
appropriate corrective actions. I assisted directly on
routing customers to the appropriate personnel for
assistance. I ensured customer satisfaction by
meeting customer needs in a courteous and timely
manner. With our follow up program, I tracked
follow-up and helped resolve customer's outstanding
issues in a timely fashion
2012-04 -
2013-05
Subway
Opener
Arrived to open at 5am and began bread and prep
for the day. Managed crew throughout morning and
lunch rush. Rang up all salesmans on cash register,
properly and accurately handled money, and other
types of payment received for products sold.
Provided prompt, courteous customer service.
Performed housecleaning duties necessary to
maintain store cleanliness and basic upkeep and/or
cleaning of all equipment in the store. Assisted in
maintaining proper bread and other product levels
and shift reports. Controlled merchandise, cash
shortages, and other selling expenses. Performed all
duties with minimal supervision.
2010-07 -
2010-10
2008-08 -
2010-04
APAC
Temporary Customer Service Representative
Supported and provided superior service as a
receiver. Used questioning and listening skills that
supported effective telephone communication.
Used an effective approach to handle special
telephone tasks like call transfers, call backs, holds, interruptions, and unintentional disconnects.
Understanding of the impact of attitude in handling
calls and professionally and effectively dealing with
job stress, angry callers, and upset customers, used
the most appropriate way tb communicate with
different behavior types on' the telephone. Applied
the elements of building positive rapport with
different types of customers over the phone. Applied
the proper telephone etiquette to satisfy various
customer situations, appropriate' actions to
effectively control a telephone call and identifying
voice skills and how to enhance a good telephone
presentation.
Subway
Sandwich Artist
Rang up all sales on cash register, properly and
accurately handled money, and other types of
payment received for products sold. Provided
prompt, courteous customer service. Performed
housecleaning duties necessary to maintain store
cleanliness and basic upkeep and/or cleaning of all
equipment in the store. Assisted in maintaining
proper bread and other product levels and shift
reports. Controlled merchandise, cash shortages,
and other selling expenses. Performed all duties with
minimal supervision.
2007-09 - • TCIM Services
2008-01 Customer Service Representative
Delivered prepared sales scripts in persuading
potential customers or clients to purchase the
organization's products or service. Describing
products and services, responding to questions, and
obtaining customer information. Obtaining possible
customer leads and conducting follow up on first
point of contact. Developing targeted sales
campaigns, which increase sales to the organization
from corporate customers. Entering data and
maintaining database of existing customers or
potential customers. Maintaining records of
telephonic communications, interactions, accounts,
orders, and payments. Taking proper care that the
outbound calls do not disturb, annoy, or offend
people enrolled in do -not -call lists.
Education
2003-08 -
2007-05
2011-01 -
2012-01
Tucson High Magnet School
General Studies
Carrington College
Medical Billing and Coding
GPA 3.3