CITY OF SANTA MARIA, CALIFORNIA
PARK SERVICES OFFICER III
Attachment A
JOB TITLE: Park Services Officer III DEPARTMENT: Recreation and Parks CLASSIFICATION: Non Exempt UNIT: G GRADE: 283
UPDATED: September 2024 LEVEL: Individual Contributor
SUMMARY / IDENTIFYING CHARACTERISTICS:
Under general direction, patrols City parks and public facilities; enforces applicable City ordinances, government codes, and state laws relating to the use of parks and public facilities in the City.
The Park Services Officer III position is a Frontline supervisor role that prevents and enforces violations of the Municipal Code regulating public health and safety in city parks and facilities. Their role enables City of Santa Maria residents to enjoy a healthy, safe and pleasant environment in which to live, work and play.
ESSENTIAL DUTIES/RESPONSIBILITIES:
These duties are a representative example; position assignments may vary depending on the business needs of the department and organization. This position:
Supervises field operations, including but not limited to reviewing daily patrol logs and reports prepared by subordinates, scheduling, training, and performance review. Patrols City owned or operated parks, community centers, play fields, joint use school/park sites, public parking lots, landscaped rights of way , public trails and open space areas owned or operated by the City of Santa Maria ensuring facilities are reasonably safe for public use. Explains and interprets park rules and other applicable regulations to patrons and the general public; issues warnings and citations when necessary within scope of responsibility; acts to diffuse difficult situations.
In the absence of the Senior Park Services Officer, may work closely with the Department Director and the Police Department through a designated liaison appointed by the Chief of Police. Requests emergency assistance from the Police Department as appropriate in detaining individuals whose actions endanger persons or property. Provides security as needed at special events; provides traffic control. Provides assistance in emergencies, and administers first aid and CPR when necessary. May prepare and present a variety of public use education programs. Assists in skilled and semi -skilled construction and maintenance of park facilities and performs minor servicing of equipment.
Scope of assigned area will depend on departmental structure and is at the discretion of the department director.
Upholds the values of the organization and has strong customer service orientation. Performs other related projects and duties as assigned. Demonstrates regular, reliable and punctual attendance.
CITY OF SANTA MARIA, CALIFORNIA
PARK SERVICES OFFICER III
Attachment A
CORE COMPETENCIES:
Frontline Supervisor:
Incumbents should have a solid foundation of the following Individual Contributor core competencies identified by the organization, as well as the following core competencies identified as essential for Front- line Supervisor (click the hyper link to see the full definition Front Line Supervisor Competencies):
Assertiveness - Effective performers readily offer options and take action even when their position may be unpopular. They are willing to challenge others appropriately when required. They are self-confident -- they trust their own judgement and are not overly dependent upon the approval of others.
Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and support and manage differences of opinion. They thwart destructive competition or friction, and use consensus and collaboration to debate and resolve issues. High Standards - Effective performers establish and model high professional standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and level of service provided and hold staff accountable for quality.
They find best practices, share them, and then improve upon them. Informal Communication - Effective performers clearly and articulately convey information to others in casual or informal situations (e.g., telephone calls, meetings, spontaneous gatherings). They understand that the majority of communication is delivered through nonverbal cues and are able to interpret body language accurately and use it appropriately. Positive Impact - Effective performers make positive impressions on those around them.
They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them and treat all people with dignity, respect and fairness. Delegation - Effective performers willingly entrust work to others. They provide clear guidelines, monitor, redirect, and set limits as needed. They provide challenging assignments whenever possible, sharing the authority and providing resources and support that empower others to meet their expectations.
Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding. Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team foundation and maintenance. They formulate team roles and actively recruit and select to build effective work groups. They develop and communicate clear team goals and roles and provide the level of guidance and management appropriate to the circumstances. They reward team behavior and foster a spirit of cooperative effort in the workplace.
Influence - Effective performers are skilled at directing, persuading, and motivating others.
They are able to flex their style to direct, collaborate, or empower, as the situation requires. They have established a personal power base built on mutual trust, fairness, and honesty.
CITY OF SANTA MARIA, CALIFORNIA
PARK SERVICES OFFICER III
Attachment A
QUALIFICATIONS/EXPERIENCE:
Ideally, three years of work experience in security operations, law enforcement and/or similar high public contact positions; and
Graduation from high school with one year of college level courses. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Completion of a Peace Officer Standardized Training (POST) program is desired. Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession, such as:
o General law enforcement, codes, ordinances and rules and regulations related to public use of parks and facilities.
o Rules of evidence, laws relating to search and seizure, arrest and control techniques, and applicable state and local laws.
o Effective supervision.
o Sound patrol techniques for parks, facilities, and open spaces. o Effective techniques for dealing with individuals of various ages , ethnic, cultural and socioeconomic groups.
o Materials, equipment , and tools used in the maintenance and operation of groun ds, buildings, and open spaces.
o Principles of first aid and safety.
o Basic budget and record keeping methods.
o Effective verbal and interpersonal communication skills. o Microsoft Office Suite (or equivalent).
o Use computer and other office equipment effectively.
Licenses and/or certifications associated with the assignment, such as:
o PC 830/832 course certified by POST upon hire.
o American Red Cross certification in first aid, CPR/AED and Water Safety certification upon hire or within 90 days of employment.
o Certification as a Field Training Officer by POST is required prior to advancement to “D” Step.
Possession of a valid and appropriate Driver License. Must have and maintain a satisfactory driving record and meet City liability requirements to drive for City business. Requires completion of a background investigation to the satisfaction of the City. The incumbent must meet the physical requirements of the job class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.
CONDITIONS OF EMPLOYMENT:
CITY OF SANTA MARIA, CALIFORNIA
PARK SERVICES OFFICER III
Attachment A
SUPPLEMENTAL INFORMATION:
May require completion of a pre-employment physical to the satisfaction of the City. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.
CITY OF SANTA MARIA, CALIFORNIA
PARK SERVICES OFFICER III
Attachment A
EMPLOYEE CONFIRMATION
☐I have read and understand the job description for my position. I am able to perform all the essential functions of this position. I agree to comply with City policies and all laws, rules, regulations and standards of conduct related to my position.
Employee Date