EL TORO LOCO SUPERMARKETS
EMPLOYEE ALCOHOL TRAINING
_______________________________________________________ At El T oro Loco Supermarkets, our goal is to keep our employees, vendors, and customers safe.
With the sale of Alcohol, we want to make sure everyone is trained on how to properly sell alcohol to our customers. We take great pride in keeping our stores as safe as possible. Here is how we can keep our stores as safe as possible by selling alcohol.
Alcohol is not like other products. Alcohol is a popular recreational product for many consumers, but it is also a drug that is associated with a host of harmful effects when used excessively or improperly. Alcohol sales must be treated differently than most other products.
Due to the high risk of abuse it is important for our employees to monitor alcohol sales closely.
You need to be aware of its impact when used improperly and be vigilant in not allowing minors or apparently intoxicated people to purchase it.
Your Liability. It is your responsibility to know the laws regulating the safe sale of alcohol.
Ignorance of the law is not a valid defense and you will be subject to legal penalties if you conduct an illegal sale. Illegal alcohol sales can result in fines, a criminal record, loss of employment, cancellation of the establishment’s liquor license, and a possible civil lawsuit.
Ultimately your employer is responsible for your actions and may impose their own penalties. ❖ Checking IDs.
➢ Checking identification is an important part of ensuring legal alcohol sales. You are required to check all IDs of all customers regardless of appearance. Do not ask the customer to give you their age verably. An ID is required for all alcohol sales.
● Acceptable forms of ID:
◆ Driver License
◆ Passport
◆ US military ID
● A Valid ID must show:
◆ Date of Birth
◆ Photo
◆ Expiration Date
● How to check ID:
◆ Ask for Identification
◆ Have customer hand you the ID
◆ Check the expiration date
◆ Check the date of birth to ensure customer is 21 years or older
◆ Verify the photo matches the customer
ATTACHMENT C
ELTOROLOCOSUPERMARKETSEMPLOYEEALCOHOLTRAINING_______________________________________________________ ❖ RefusingaSale ● Pleasekeepthefollowinginmindwhenrefusingasale:● Movetheproduct out of reach● Remainpolite, tactful andfirm. Donot arguewiththecustomer● Blamestatelawfor your refusal –youcannot legallysell tominorsor anapparentlyintoxicatedperson● Offer tosell themanon-alcoholicbeverage● Let themknowyouvaluethemasacustomer but youmust followstatelaw● Obtainassistancefromyour supervisor if thepersonbecomesargumentativeor belligerent● Call thepoliceif necessary● Youcannot physicallyrestrainacustomer or takepossessionoftheir car keysor vehicle● Anintoxicatedcustomer canremainat your businessif theydonothavealcohol. Makesuretheydonot askanother customer tobuythemalcohol ❖ Documentation/ RecordKeeping● Your logbookisanimportant tool for recordingalcohol-relatedincidents. It provideswrittendocumentation, takingthepressureoff youtoremember thedetailsof anincident longafter thefact. Italsoprovidesyour supervisor witharecordof incidentsoccurringat your business. Westronglyrecommendthat youusethefollowingguidelinestoestablishyour record-keeping:● Aboundnotebookshouldbeusedfor all record-keepingsoanypagestornout arenoticeable● Useaninkpennot apencil● Completethelogbookeveryday. If therewerenoincidents,indicatethisinyour notes● If alineisleft empty, crossit out toprevent anythingfrombeingaddedlater● Recordthefactseachday; time, date, place, andadescriptionofthealcohol-relatedincident andthepeopleinvolved. If youdonothavenames, describetheperson(s) involved● Indicatewhether thepolicewerecalledandrecordtheir action(s)