Attachment A
RESOLUTION NO.
A RESOLUTION OF THE CITY COUNCIL
OF THE CITY OF SANTA MARIA, CALIFORNIA,
AWARDING A PURCHASING AGREEMENT
TO HYPER, A MOTOROLA SOLUTIONS COMPANY,
FOR HYPER NON-EMERGENCY CALL AGENT SERVICES
WHEREAS, the Santa Maria Police Department manages a high volume of non - emergency and administrative calls that can reduce call taker availability for emergency operations; and
WHEREAS, Hyper, a Motorola Solut ions Company, has proposed an Artificial Intelligence-enabled non-emergency call handling solution designed to reduce the burden of routine calls on call takers, improve response times, and maintain focus on emergency operations; and
WHEREAS, the proposed service includes non -emergency call handling, intelligent triage, routing, multilingual support, workflow configuration, analytics, implementation, training, and ongoing support for the Santa Maria Police Department; and
WHEREAS, the proposed purchasing agreement will be procured through the Sourcewell cooperative purchasing program consistent with the City's Purchasing Policy.
NOW, THEREFORE, IT IS HEREBY RESOLVED by the City Council of the City of Santa Maria, California, as follows:
SECTION 1. Approving a Purchasing Agreement to Hyper, a Motorola Solutions Company, for Hyper Non -Emergency Call Agent services for a purchase price of $314,996.00; and
SECTION 2. Authorizing the City Manager, or designee, to execute the Agreement;
SECTION 3. The Chief D eputy City Clerk is hereby authorized to make minor changes herein to address clerical errors, so long as substantial conformance of the intent of this document is maintained. In doing so, the Chief Deputy City Clerk shall consult with the City Manager and City Attorney concerning any changes deemed necessary.
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Attachment A
PASSED AND ADOPTED at a regular meeting of the City Council of the City of Santa Maria held this 4th day of August 2026.
ATTEST:
Chief Deputy City Clerk
Mayor
APPROVED AS TO FORM:
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City Attorney
APPROVED AS TO CONTENT:
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Department Director
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City Manager