Agenda packet — Santa Monica City Council, March 8, 2022 (part 1 of 9)

City of Santa Monica
City Council Meeting
AGENDA

SUE HIMMELRICH
MAYOR

LANA NEGRETE KRISTIN MCCOWAN

COUNCILMEMBER MAYOR PRO TEM

GLEAM DAVIS PHIL BROCK

COUNCILMEMBER COUNCILMEMBER

CHRISTINE PARRA OSCAR DE LA TORRE

COUNCILMEMBER COUNCILMEMBER

DAVID WHITE

CITY MANAGER

JOSEPH LAWRENCE

INTERIM CITY ATTORNEY

DENISE ANDERSON-WARREN

CITY CLERK

STANDARDS OF BEHAVIOR THAT PROMOTE CIVILITY AT ALL PUBLIC MEETINGS:
• Treat everyone courteously; • Give open-minded consideration to all viewpoints; • Listen to others respectfully • Focus on the issues and avoid personalizing debate; • Exercise self-control • Embrace respectful disagreement and dissent as democratic rights, inherent components of an inclusive public process, and tools for forging sound decisions
Meetings are broadcast live on CityTV cable channel 16, on the internet at santamonica.gov, and can be live streamed at https://www.youtube.com/user/Citytv16santamonica or https://www.smgov.net/video or Toll-Free Dial-In Number 1 (800) 520-9950 (US), PIN 8621407 #. Cable television re-broadcasts air on Thursday and Saturday at 11:30 AM. The agenda will air on CityTV on Saturday and Sunday at 11:00 AM and 6:00 PM, and on Monday and Tuesday at 12:30 PM and 6:00 PM.

City of Santa Monica Generated: 3/4/2022 9:43 PM Page 2

RULES OF ORDER FOR THE CONDUCT OF CITY COUNCIL MEETINGS (Resolution No.11172 (CCS))

WAYS TO PROVIDE PUBLIC COMMENT
If you are interested in providing public comment at a City Council meeting, there are several ways to participate:
(1) Written public comment. In lieu of oral public comment, the public is strongly encouraged to submit written public comment on agenda items via email to [email protected]. Written public comment submitted before 2:00 pm on the day of the meeting will be available for online viewing. Please note the agenda item number in the subject line of your written comments. (2) Oral public comment. Additionally, effective January 26, 2021, and until COVID-19 restrictions are lifted, oral public comment on agenda items can be provided remotely. If you want to provide public comment on a particular agenda item, you can call by phone at (310) 312-8173 when the caller queue opens for the agenda item on which you wish to comment. The caller queue for an agenda item will not open until just before the item is called and will then remain open until the first five public comments are heard. Donation of time and electronic presentation materials will not be permitted while meetings are conducted via teleconference.

Oral public comment from any one individual is limited to a total of 6 minutes per City Council meeting, with a maximum of 2 minutes per agenda item; under some circumstances, Council may change the maximum to 1 minute per agenda item.

ORDER OF BUSINESS (may not be changed except by majority vote of the City Council.)

1. Closed Session.

2. Special Agenda Items (City Manager’s Report
Commendations, Presentations, etc.).

3. Consent Calendar (All items considered in one
motion unless removed by a City Councilmember for
discussion. Public comment shall be heard prior
to City Council discussion).

4. Study Session.

5. Continued Items.

6. Administrative Proceedings.

7. Ordinances:
• 1
st Reading
• 2
nd Reading

8. Staff Administrative Item.

9. Public Hearings.

10. Reports of Boards and Commissions.

11. Resolutions.

12. Written Communications (other than
Reports of Commission and Officers).

13. Councilmember Discussion Items.

14. Public Input (members of the public may
address the City Council only on items
not on the agenda, but within the subject
matter jurisdiction of the City)
Agendas and reports are accessible on the City's webpage at smgov.net/council/agendas. They are also available at the City Clerk's Office and in alternate formats upon request. For a free email subscription to the City Council Agendas, please contact the City Clerk’s Office at (310) 458-8211 or [email protected].

Si desea comunicarse con alguien en español, llame a nuestra oficina al (310) 458-8211 y pida hablar con Esterlina Lugo.

City of Santa Monica Generated: 3/4/2022 9:43 PM Page 3

AGENDAS

CITY OF SANTA MONICA

REGULAR MEETING

VIA TELECONFERENCE PURSUANT TO
ASSEMBLY BILL NO. 361 SIGNED BY,

GOVERNOR GAVIN NEWSOM
TUESDAY, MARCH 8, 2022
MEETING BEGINS AT 5:30 PM
Pursuant to Assembly Bill No. 361 signed by, Governor Gavin Newsom, the public can only attend this meeting by watching it streaming at https://www.youtube.com/user/Citytv16santamonica or https://www.smgov.net/video or Toll-Free Dial-In Number: 1 (800) 520-9950 (US), PIN 8621407 # WAYS TO PROVIDE REMOTE PUBLIC COMMENT:

Written public comment can be submitted via email to [email protected].

Written comments received prior to 2:00 pm on the day of the meeting will be available online. Please note the agenda item number in the subject line of your written comments.

If you decide you want to speak on a particular agenda item, please call (310) 312-8173 once the caller queue for the agenda item opens. Please note that the caller queue for each agenda item will not open until just before the item is called and will close after the first five public comments are heard.

In an effort to reduce the risk of spreading Coronavirus (COVID-19), only members of the City Council and City Staff will participate in person at City Hall. The meeting will be broadcast on CityTV Channel 16 and streaming on the City’s website and YouTube channel as normal, but individuals may also join the teleconference via other methods listed above.

CALL TO ORDER

PLEDGE OF ALLEGIANCE

ROLL CALL
(Please note that Agenda Items may be reordered during the Council meeting at the discretion of the City Council.)

1. CLOSED SESSIONS

1.A. Conference with Legal Counsel – Existing Litigation – Litigation has been initiated formally pursuant to Government Code Section 54956.9(d)(1): Santa City of Santa Monica Generated: 3/4/2022 9:43 PM Page 4 Monica Bayside Owners Association v. City of Santa Monica and the California Coastal Commission, Los Angeles Superior Court 21SMCP00269

1.B. Conference with Legal Counsel – Existing Litigation – Litigation has been initiated formally pursuant to Government Code Section 54956.9(d)(1):

Wolfgang Mountford v. City of Santa Monica, U.S. District Court Case No. 2:20- CV-07220-MCS (Ex)

1.C. Conference with Legal Counsel – Existing Litigation – Litigation has been initiated formally pursuant to Government Code Section 54956.9(d)(1):

Anthony Echevarria v. City of Santa Monica, U.S. District Court Case No. 2:21- CV-05603-SVW (AGR)

1.D. Public Employee Appointment:

Title – City Attorney - New item received 3/04/2022
The following is the order of business for items to be heard no earlier than 6:30 p.m.

2. SPECIAL AGENDA ITEMS

2.A. City Manager Report

3. CONSENT CALENDAR
(All items will be considered and approved in one motion unless removed by a Councilmember for discussion.)

3.A. Approval of First Modification to Contract with Swiftly, Inc. for Software Service Solution for Department of Transportation
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a first modification to agreement #11000 with Swiftly, Inc., for the Department of Transportation (DOT) Big Blue Bus (BBB) Division:

1. To add two additional customer-facing Swiftly Software as a Service (SaaS) modules, Service Adjustments and Rider Alerts, for the remainder of the contract term including all option years;

2. To extend the contract term of Swiftly’s cloud-hosted Software as a Service (SaaS) solution for customer-focused real-time schedule information and service performance metrics for staff by one additional option year through June 30, 2025; and,

3. To adjust the annual contract year-end from May 20 to June 30 to align with the fiscal year by making a one-time payment for 41 days of service in FY2021-22. This will result in a five-year agreement ending June 30, 2025 with a new total amount not to exceed $1,373,304 with future year funding contingent on Council budget approval.

3.B. Approval of Second Modification to Agreement #10613 with Vertech Industrial Systems LLC for Programming Water, Wastewater, Recycled Water and Storm Water Control System Process Improvements
City of Santa Monica Generated: 3/4/2022 9:43 PM Page 5 Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a second modification to agreement #10613 in the amount of $198,650 with Vertech Industrial Systems, LLC for programming water, wastewater, recycled water, and storm water control system process improvements for the Public Works Department. This will result in a five-year amended agreement with a new total amount not to exceed $759,400, with future year funding contingent on Council budget approval.

3.C. Award RFP #297 to Arakelian Enterprises, Inc., dba Athens Services, for Organics Processing and Recycling Services
Recommended Action
Staff recommends that the City Council:

1. Award RFP# 297 to Arakelian Enterprises, Inc. dba Athens Services for organics processing and recycling services for the Public Works Department; and

2. Authorize the City Manager to negotiate and execute an agreement with Arakelian Enterprises, Inc., dba Athens Services, in an amount not to exceed $4,280,000 (including a 10% contingency) for two years, with three additional one-year renewal options in the amount of $9,920,000 on the same terms and conditions for a total amount not to exceed $14,200,000 over a five-year period, with future year funding contingent on Council budget approval.

3.D. Approval of First Modification to Agreement #10692 with General Pump Company Inc. for Water Well and Booster Pump Maintenance Services Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a first modification to agreement #10692 CCS in the amount of $515,000 with General Pump Company Inc. for water well and booster pump maintenance services for the Public Works Department. This will result in a five-year amended agreement with a new total amount not to exceed $2,695,000, with future year funding contingent on Council budget approval.

3.E. Award Request For Proposal to Engineering Solutions Services, Inc. for Seismic Grant Management Services
Recommended Action
Staff recommends that the City Council:

1. Award RFP #299 to Engineering Solutions Services, Inc. for grant management services for the Community Development Department;

2. Authorize the City Manager to negotiate and execute an agreement with Engineering Solutions Services, Inc., in an amount not to exceed $669,330 (including a $66,933 contingency) for a total amount not to exceed $736,263 over a three-year period, with future year funding contingent on Council budget approval.

3. Authorize budget changes as outlined in the Financial Impacts & Budget Actions section of this report.

City of Santa Monica Generated: 3/4/2022 9:43 PM Page 6

3.F. Adoption of Resolution Ratifying COVID-19 Emergency Proclamation and Supplements
Recommended Action
Staff recommends that Council adopt the proposed resolution ratifying the Executive Order issued by the Director of Emergency Services declaring the existence of a local emergency in the city of Santa Monica and the Supplements to that Order.

3.G. Approval of Reinstatement and Third Modification of Agreement with Governmentjobs.com dba NEOGOV for Legally Required Job Applicant Tracking Software, Remote Testing Integration, Job Posting Website, and System Training
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a reinstatement and third modification of agreement #10257 with Governmentjobs.com dba NEOGOV, to extend the term of the agreement for an additional five years and increase the total compensation by $192,224, for the continuation of job applicant tracking software, remote testing integration, job posting website, and system training services. This recommended award is made as an exception to the competitive bidding process pursuant to Santa Monica Municipal Code Section 2.24.080(b). This will result in a reinstated and amended agreement for five years with a new total amount not to exceed $357,293, with future year funding contingent on Council budget approval.

3.H. Award Request For Proposal and enter into Agreement with EHS International, Inc. (EHS) for Cal/OSHA Safety Training - New item received 3/04/2022 Recommended Action
Staff recommends that the City Council:

1. Award RFP# 8421 to EHS International, Inc. (“EHS”) for required Cal/OSHA safety training;

2. Authorize the City Manager to negotiate and execute an agreement with EHS to provide safety training services, in an amount not to exceed $534,545 over a five-year period, with future year funding contingent on Council budget approval.

3.I. Adoption of Resolution for AB 361 Findings Regarding Teleconference Meetings - New item received 3/04/2022
Recommended Action
Staff recommends that Council adopt a resolution making the findings required by AB 361 to continue teleconference meetings of the City Council and City Boards, Commissions, and Task Forces through April 7, 2022.

3.J. Accept Proposal and Enter into Agreement with Major League Baseball for 2022 All Star Event - New item received 3/04/2022
Recommended Action
City of Santa Monica Generated: 3/4/2022 9:43 PM Page 7 Staff recommends that the City Council authorize the City Manager to negotiate and execute a license agreement with Major League Baseball for use of the Pier Deck (Newcomb) Parking Lot and adjacent beach area from July 12-18, 2022 for the “MLB All-Star Oceanfront” Festival.

3.K. Adoption of a Resolution to Amend Council Rules of Order and Procedure for the Conduct of City Council Meetings - New item received 3/04/2022 Recommended Action
Staff recommends that the City Council adopt the attached proposed resolution amending the City Council’s Rules of Order and Procedure.

3.L. Approval of Reinstatement and Seventh Modification with Goodwin Simon Strategic Research (GSSR) to Conduct Resident Polling Services - New item received 3/04/2022
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a reinstatement and seventh modification to agreement #10141 increasing the term of the contract with Goodwin Simon Strategic Research (GSSR) to June 30, 2024 and adding additional services to conduct resident polling related to Santa Monica’s potential revenue measures. This will result in a reinstated and amended agreement with a new total term of eight years and four months. The total amount of the contract will be unchanged at not to exceed $385,800 with future year funding contingent on Council budget approval.

3.M. Approval of Minutes of City Council - Regular and Special Joint Meeting - Feb 22, 2022 5:30 PM - New item received 3/04/2022

3.N. Approval of Minutes of City Council - Special Meeting - Mar 4, 2022 11:00 AM - New item received 3/04/2022

5. CONTINUED ITEMS

5.A. Appointment to one unscheduled vacancy on the Disabilities Commission for a term ending on 6/30/2022. Continued from July 27, 2021. (CONTINUED FROM 2/22/2022)

5.B. Appointment to one unscheduled vacancy on the Housing Commission for a term ending on 6/30/2025. (CONTINUED FROM 2/22/2022)

5.C. Appointment to one unscheduled vacancy on the Public Safety Reform and Oversight Commission for a term ending on 6/30/2023. (CONTINUED FROM 2/22/2022)
City of Santa Monica Generated: 3/4/2022 9:43 PM Page 8

5.D. Annual Appointments to Boards and Commissions for terms ending June 30, 2021. (CONTINUED FROM 7/27/2021) - New item received 3/04/2022 Board/Commission Number of
Appointments
Term End
Date
Requirements
Arts Commission 2 6/30/2025 Work or Reside in Santa Monica Urban Forest Task Force 7 6/30/2023 Santa Monica Resident or Persons who do Business or are
Employed in the City of Santa
Monica

6. ADMINISTRATIVE PROCEEDINGS

6.A. Appeal 21ENT-0254 of Planning Commission approval of Development Review Permit 16ENT-0048, Major Modification 18ENT-0382, and certification of Final Environmental Impact Report 17ENT-0011 for the property located at 1242 20th Street to allow the retention and partial rehabilitation/adaptive reuse of an existing Tudor-style commercial building and the construction of a new Tier 1 three-story (45 feet) research/development and medical clinic facility (“Wellness Center”) consisting of approximately 76,167 square-feet and a fivelevel subterranean parking garage. A Major Modification is requested to consider Arizona Avenue, the parcel line separating the narrowest street frontage of the parcel from the street, as the side parcel line.

Recommended Action
Staff recommends that the City Council, based on the findings and analysis outlined in this report:

1. Deny Appeal 21ENT-0254;

2. Adopt a Resolution Certifying Final EIR 17ENT-0011;

3. Approve Development Review Permit 16ENT-0048 and Major Modification 18ENT-0382; and

4. Adopt the draft Statement of Official Action.

7. ORDINANCES
(Public comment is permitted on ordinances for introduction and first reading. No public discussion is permitted on ordinances for second reading and adoption.)

7.A. Second Reading and Adoption of an Ordinance Amending Santa Monica Municipal Code Section 3.04.030 to Authorize the City Manager to Establish Hours of Operation for the Santa Monica Pier Parking Deck Lot Recommended Action
Staff recommends that City Council waive reading in full and adopt the attached Ordinance.

7.B. Introduction and First Reading of an Ordinance Amending Santa Monica Municipal Code Sections 4.85.010 and 4.85.015 Related to Lobbying Activity and Participation of Lobbyists on City of Santa Monica Boards and Commissions
City of Santa Monica Generated: 3/4/2022 9:43 PM Page 9 Recommended Action
Staff recommends that Council introduce for first reading the attached ordinance, which does the following:

1. Amends Santa Monica Municipal Code Section 4.85.010 to define “lobbying activity”;

2. Creates Section 4.85.015 to prohibit any individual from serving on a City board, commission, task force, or advisory board if that individual is currently registered as a lobbyist in the City of Santa Monica or registered as a lobbyist in the two years prior to appointment; and,

3. Provides certain other options concerning when lobbying activities occur.

7.C. Introduction and First Reading of an Ordinance Modifying SMMC 7.12.170 to Add Water Recycling Requirements
Recommended Action
Staff recommends that the City Council introduce for first reading the attached ordinance to modify Santa Monica Municipal Code Section 7.12.170 to add water recycling requirements.

13. COUNCILMEMBER DISCUSSION ITEMS

13.A. Request of Councilmember Brock and Councilmember Negrete that the Santa Monica City Council fully condemns the unprovoked invasion of Ukraine by the Russian Government and their dictator, Vladimir Putin. This is not an invasion by the Russian people. It is a culmination of a years’-long harassment by a dictatorial tyrant of a border nation whose people have their own culture and language, and it is reminiscent of the power-grabbing that initiated the horrific events of World War II.

The Council urges all citizens of the world to take notice and call for an end to the barbaric and tragic violence that is being waged on the peaceful nation of Ukraine.

The Council hereby offers the heroic Ukrainian President Volodymyr Zelenskyy the title of Honorary Citizen of the City of Santa Monica.

The Council directs the City Manager to research any sanctions or steps that Santa Monica might take to deplete the power of Mr. Putin and any Russian Oligarchs, including to divest of any city fund possessing Russian assets, and lobby CalPERS in favor of divesting any state funds possessing Russian assets and termination of state contracts with Russian firms. The Council calls on cities around the world to take similar action. The Council stands behind President Zelenskyy and the people of Ukraine. - New item received 3/04/2022

14. PUBLIC INPUT
(Public comment is permitted only on items not on the agenda that are within the subject matter jurisdiction of the City. State law prohibits the City Council from taking any action on items not listed on the agenda, including issues raised under this agenda item.)

ADJOURNMENT
City of Santa Monica Generated: 3/4/2022 9:43 PM Page 10 Agendas and reports are accessible on the City's webpage at www.smgov.net/council/agendas. They are also available at the City Clerk's Office and in alternate formats upon request. For a free email subscription to the City Council Agendas, please contact the City Clerk’s Office at (310) 458-8211 or [email protected].

Members of the public unable to attend a meeting but wishing to comment on an item(s) listed on the agenda may submit written comments prior to the meeting by meeting by mailing them to: City Clerk, 1685 Main Street, Santa Monica, CA 90401 or to [email protected]. Written comments received from the public by 2 PM on the day of the City Council meeting will be distributed to the City Council prior to the meeting and posted online.

City Hall and the Council Chamber are wheelchair accessible. If you require any special disability related accommodations (i.e. sign language interpreting, access to an amplified sound system, etc.), please contact the City Clerk’s Office at (310) 458-8211 or TDD: (310) 917-6626 at least 3 days prior to the scheduled meeting.

Si desea comunicarse con alguien en español, llame a nuestra oficina al (310) 458-8211 y pida hablar con Esterlina Lugo.

Santa Monica Blue Bus Lines #2, #3, #5, #9 and the EXPO Line serve City Hall. Parking is available on Main Street, on Olympic Drive, and in the Civic Center Parking Structure (validation free).

City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 2.A
1 of 1
To: Mayor and City Council
From: Denise Anderson Warren, City Clerk, Special Agenda Items Subject: City Manager Report
Prepared By: Christopher Smith, Assistant to the City Manager Approved Forwarded to Council

2.A
Packet Pg. 11
City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.A
1 of 4
To: Mayor and City Council
From: Edward F King, Director, Department of Transportation, Finance & Administrative Services
Subject: Approval of First Modification to Contract with Swiftly, Inc. for Software Service Solution for Department of Transportation
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a first modification to agreement #11000 with Swiftly, Inc., for the Department of Transportation (DOT) Big Blue Bus (BBB) Division:

1. To add two additional customer-facing Swiftly Software as a Service (SaaS) modules, Service Adjustments and Rider Alerts, for the remainder of the contract term including all option years;

3. To adjust the annual contract year-end from May 20 to June 30 to align with the fiscal year by making a one-time payment for 41 days of service in FY2021-22.

This will result in a five-year agreement ending June 30, 2025 with a new total amount not to exceed $1,373,304 with future year funding contingent on Council budget approval.

Summary
On February 25, 2020, the City Council approved the award of RFP #250 to Swiftly, Inc. to provide a management dashboard to improve Big Blue Bus operational efficiency and service quality. This service also generates accurate real-time bus location and arrival information for customers and third parties. Since implementation, Swiftly has provided BBB customers with reliable real-time bus arrival predictions through third-party phone applications including Transit, BBB’s official trip-planning and mobile payment app, electronic real-time schedule signs at 212 bus stops, the BBB website, live and

3.A
Packet Pg. 12
2 of 4
automated phone responses, and automated text responses to queries about bus arrival times. At the same time, BBB staff in the Operations, Planning, and Customer Service Divisions access real-time system performance data allowing them to diagnose schedule and route running time issues to improve overall service quality and the customer experience.

Since the contract was executed, Swiftly updated their services with the addition of modules like Service Adjustments and Rider Alerts that staff has piloted on our system with good results and positive feedback from customers. Staff recommends that these two modules be added to the services already provided by Swiftly through the end of the contract term including all option years. In addition, staff recommends extending the contract term through June 30, 2025, by adding one additional option year for a total of three option years and a five-year term.

Discussion
On February 25, 2020, the City Council approved the award of RFP #250 to Swiftly, Inc. for a cloud-hosted Software as a Service (SaaS) solution to generate accurate real-time information for customers and third parties and provide a dashboard to improve operational efficiency and service quality. The City Council also authorized the City Manager to negotiate a two-year contract with Swiftly, Inc. through FY2023-24, with two additional option years under the same terms and conditions for a total amount not to exceed $878,000 over four years. Software as a Service (SaaS) Agreement #11000 with Swiftly, Inc. was executed on May 21, 2020.

In October 2021, with contingency in the contract, staff began piloting two new Swiftly modules, Service Adjustments and Rider Alerts, which were developed after the city contracted with Swiftly. During the pilot, staff found these new features streamlined internal workflows to implement and communicate service cancellations, detours, and improved the customer experience, especially as increased service cancellations due to operator shortages related to the COVID pandemic have been a challenge for BBB in recent months.

3.A
Packet Pg. 13
3 of 4
Communicating service disruptions and detours with BBB’s antiquated CAD/AVL system was cumbersome and laborious, requiring multiple steps and data entry by operations and customer service staff to provide information to customer-facing software applications and to signs at bus stops. Swiftly’s Service Adjustments module allows BBB Operations staff to change service dynamically and seamlessly inform MCOs, other staff, and customers of these changes, including detours, cancelled trips, and added trips. During a three-month period from October 11 to December 5, 2021, staff entered nearly 2,000 service adjustments into the Swiftly system. This positively impacted nearly 26,000 customers, who could see the adjusted service in trip-planning apps or on signs at stops, and the Customer Service Team could give customers accurate data about cancelled bus service and inform them when their next bus would arrive.

Using Service Adjustments and the Swiftly onboard app, staff were also able to provide customers with data about added service, as in the case of additional Route 18 trips for students boarding buses on Montana for school. The other module, Rider Alerts, allows staff to share important travel information with customers across five different communication channels: Twitter, third party phone apps like Transit, Google, Moovit and others which pick up our bus location data, the city web site, email, and the electronic bus arrival signs at bus stops. In addition, staff have immediate visibility into past, present, and future alerts using the system’s action log, which is integrated with the Service Adjustments module. While modifying the agreement to include these two additional modules, staff also recommends adding one additional one-year option to the agreement, resulting in a five-year term ending June 30, 2025.

Past Council Actions
Meeting Date Description
02/25/20
(attachment A)
Award Contract with Swiftly, Inc. for Real-Time Bus Arrival Information and Business Analytics Software

3.A
Packet Pg. 14
4 of 4
Financial Impacts and Budget Actions
Staff seeks authority to approve funding from the BBB fund, Customer Experience Technology Account, to increase the amount of contract with Swiftly, Inc. by $495,304 for real-time information services for BBB customers and transit service analytics for DOT internal use through June 30, 2025. Future year funding is contingent on Council budget approval.

Agreement Modification Request
Agreement
#
Current
Authorized
Amount
FY21-22 Budget
Modified Request
Amount
Future Year
Modified Request
Amount CIP Account #
Total Revised
Contract
Amount
11000 $878,000 $44,024 $451,280 C6007470.689000 $1,373,304 Prepared By: Barbara Andres, Executive Administrative Assistant Approved Forwarded to Council
Attachments:

A. Award Contract with Swiftly, Inc. for Real-Time Bus Arrival Information and Business Analytics Software (Web Link)
B. Swiftly SaaS Agreement_Executed_2020-05-18
C. Swiftly_OAKS INITIATIVE FORM Signed 2.15.2022

3.A
Packet Pg. 15
- 1 - June 2019
Contract No. 11000 (CCS)

SOFTWARE AS A SERVICE AGREEMENT
This Software As A Service Agreement (“Agreement”), entered into this ___ day of _______________, 20____ (“Execution Date”), by and between Swiftly, Inc., a Delaware corporation with an address at 611 Mission St, Suite 700, San Francisco, CA 94105 (“SaaS Provider”), and City of Santa Monica, a California municipal corporation (“City”) is made with reference to the following:

RECITALS
A. City is a municipal corporation duly organized and validly existing under the laws of the State of California with the power to carry on its business as it is now being conducted under the statutes of the State of California and the Charter of the City.

B. City issued a Request for Proposal (“RFP”) seeking a qualified vendor to provide a Software as a Service (SaaS) solution to provide real-time individual bus locations and predicted arrival times to end users including customers as well as BBB staff; an optional service alerts engine; and, to collect and analyze automatic vehicle location data, both in real-time and to build and use a historical archive of performance data for staff. A copy of the RFP is attached hereto as Exhibit A.

C. In response to the City’s RFP, SaaS Provider submitted its Proposal (“Proposal”), which is attached hereto as Exhibit B. To implement the Proposal, SaaS Provider and City have agreed to incorporate the Statement of Work set forth in the Proposal, Section 4 entitled “Project Work Plan.”
D. SaaS Provider is qualified to do business, and is doing business, in the State of California. SaaS Provider represents it has the background, knowledge, experience, and expertise necessary to provide the services set forth in this Agreement.

E. City and SaaS Provider desire to enter into this Agreement upon the terms and conditions set forth below.

NOW, THEREFORE, it is mutually agreed by and between the undersigned Parties as follows:

TERMS AND CONDITIONS

1. Definitions. The following definitions shall apply to the following terms as they appear in this Agreement:

1.1. “Affiliates” means, with respect to a Party, its parent company and subsidiaries and/or controlled corporations or entities which are directly or indirectly controlled by Party.

1.2. “City” means the City of Santa Monica.

1.3. “Client Party” means City and each of its Affiliates, Users, and Third-Party Users.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B 5/21/2020

3.A.b
Packet Pg. 16
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 2 - June 2019

1.4. “Client Data” means all information and data provided or inputted by or on behalf of any Client Party for use with the System.

1.5. “Confidential Information” means: (i) Protected Information; (ii) all confidential and proprietary information of a Party, including, without limitation, business plans, strategies, products, software, source code, object code, clients, data models, discoveries, inventions, developments, know-how, improvements, works of authorship, concepts, or expressions thereof, whether or not subject to patents, copyright, trademark, trade secret protection or other intellectual property right protection; and (iii) all information any Client Party discloses, in writing, orally, or visually, to Vendor, or to which Vendor obtains access in connection with the negotiation and performance of this Agreement, and which relates to City, its employees, its third-party vendors or licensors, or any other individuals or entities that have made confidential or proprietary information available to City (or to Vendor acting on City’s behalf), that is marked or otherwise identified as confidential or proprietary or that, given the nature of the information, ought reasonably to be treated as proprietary or confidential. Vendor’s Confidential Information includes all Proprietary Rights with respect to the Software, Custom Software and Software Work Product.

1.6. “Contract Work Product” means all Client Data and all information and data generated by Vendor or any Client Party using Client Data in relation to the performance of this Agreement, including aggregate data generated using Client Data.

1.7. “Custom Software” means specifically modified reports, dashboard panels, or other features or modules of the Software created by Vendor for City as described in the Proposal, Statement of Work or other documents attached as exhibits to this Agreement.

1.8. “Data Breach” means the unauthorized acquisition, access, use, or disclosure of Confidential Information that compromises the security, confidentiality, or integrity of such information.

1.9. “Documentation” means all user guides, videos, embedded help text, and other reference materials generally furnished with respect to the System, whether in printed or electronic format.

1.10. “Party” in the singular refers to either of the parties to this Agreement, together with their Affiliates, while “Parties” in the plural refers to both the parties to this Agreement, together with their Affiliates.

1.11. “Permissions” means the username and password provided to City by Vendor or by City to Users for each User, as the same may be modified under the System.

1.12. “Proprietary Rights” means worldwide intellectual and proprietary property owned and/or properly licensed by a Party and all intellectual or proprietary property rights subsumed DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 17
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 3 - June 2019
therein, including copyright, patent, trademark (including goodwill), trade dress, trade secret and know-how rights.

1.13. “Protected Information” means information that identifies or is capable of identifying a specific individual, including but not limited to personally-identifiable information (PII), Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HIPAA regulations (including, but not limited to 45 CFR § 160.103), medical information other than Protected Health Information as defined under HIPAA and the HIPAA regulations, Cardholder Data (as currently defined by the Payment Card Industry Data Security Standard and Payment Application Standard Glossary of Terms, Abbreviations, and Acronyms), student records, or individual financial information that is subject to laws restricting the use and disclosure of such information, including but not limited to Article 1, Section 1 of the California Constitution; the California Information Practices Act (Civil Code § 1798 et seq.); the federal Gramm- LeachBliley Act (15 U.S.C. §§ 6801(b) and 6805(b)(2)); the federal Family Educational Rights and Privacy Act (20 U.S.C. § 1232g); the federal Fair and Accurate Credit Transactions Act (15 USC § 1601 et seq.); the federal Fair Credit Reporting Act (15 USC § 1681 et seq.); and California Streets and Highway Code § 31490.

1.14. “SaaS Provider” means and refers to Swiftly, Inc., a Delaware corporation located in San Francisco, CA.

1.15. “Services” means the Software, Custom Software, and Professional Services that are the subject of this Agreement and identified in the Statement of Work, together with any Updates and Upgrades thereto.

1.16. “Service Interruption” means that any Client Party is unable to access the System as provided herein, excluding (i) scheduled maintenance windows of which City is notified at least 24 hours in advance and which occur outside of normal business hours; (ii) scheduled repairs of not more than two hours duration in any one week period of which City is notified at least four hours in advance and which occur outside of normal business hours; (iii) critical repairs including security updates where advance notice cannot be reasonably provided and (iv) interruptions caused by transmission errors, Internet service providers, vandalism, User error or other factors beyond Vendor’s or its direct Service Providers’ reasonable control.

1.17. “Service Provider” means a third-party service provider of City, SaaS Provider, and/or any of their Affiliates.

1.18. “Server” means and refers to the server(s) utilized by Vendor for the System as defined in this Agreement. SaaS Provider shall, in accordance with the notice provisions set forth in Section DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 18
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 4 - June 2019
13 below, keep the City’s Information System Department informed of the location and nature of the Server, in writing, throughout the Term of this Agreement.

1.19. “Software” means the object code version of the software products set forth in the deliverables section of the Statement of Work and made available to City under this Agreement by Vendor.

1.20. “Software Work Product” means software, programming, tools, documentation, and materials that are used, created, developed, or delivered by Vendor to City in connection with Custom Software, and all Proprietary Rights subsumed therein.

1.21. “Statement of Work” means any statement of work entered into and mutually approved in writing by the parties pursuant to this Agreement, including in particular but not limited to the Statement of Work, the Proposal, and any other documents attached as exhibits to this Agreement.

1.22. “System” means and refers to Vendor’s fully integrated web-based system, including the software, subscription service, and all other professional services, as specified in the Statement of Work, including any and all Upgrades and Updates. The System shall be accessible by any Client Party via a designated web site or IP address to be provided to City by SaaS Provider.

1.23. “Third-Party Technology” means proprietary technology of third parties that Vendor provides, or enables access to, as part of the System.

1.24. “Third-Party User” means any customer, consultant or Service Provider of any Client Party that is using or accessing the System on behalf of the Client Party.

1.25. “Third-Party User Agreement” means the user agreement between a Third-Party User and SaaS Provider, as the same may be amended from time to time.

1.26. “Updates” and “Upgrades” means maintenance revisions, improvements, modifications, bug fixes, patches, corrections and enhancements to System provided by Vendor generally to its customers. The term “Updates” shall not include custom reports or enhancements for which Vendor charges a separate or additional fee.

1.27. “User” means any single employee, contractor, agent, customer, investor, consultant or Third-Party User of City or any of its Affiliates who uses or accesses the System.

1.28. “Vendor” means and refers to SaaS Provider and any of its Affiliates.

2. Term. The term of this Agreement shall be for a period of two (2) years beginning on the Execution Date (“Term”), unless terminated earlier in accordance with Section 15 below.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 19
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 5 - June 2019

2.1. Option to Extend. City, in its sole and complete discretion, shall have two (2) separate options to extend the Term for one-year periods (each, an “Option Term”) on the same terms and conditions as set forth in this Agreement. The City may exercise its option in writing by letter by the Director of Transit Services or designee, provided to SaaS Provider pursuant to the notice provisions in Section 13 below.

3. System.

3.1. Software License Grant. Vendor hereby grants to City a nonexclusive and nontransferable license to use the System including all of the Software Licenses set forth in the Statement of Work. Vendor represents that it possesses all rights and interest in the System including the Software Licenses set forth in the Statement of Work.

3.2. Software as a Service. Vendor agrees to provide a fully integrated web-based System via a subscription service as described in the Statement of Work and to grant any Client Party a non-exclusive right to access the System, including all Updates and Upgrades, via the Internet. Any Client Party may use the System solely for internal business of City in accordance with this Agreement, including the Statement of Work, and the applicable ThirdParty User Agreement and Documentation.

System acceptance will be complete after the System has been in successful full use for a consecutive period of 30 days without significant malfunction or error. Any significant failure (no workaround or fix) of the System or need for software correction for Software provided by Vendor during the acceptance period shall extend the acceptance period on a day by day basis until the correction is fully completed.

3.4. System Maintenance and Support. Vendor will maintain and support the System as set forth in the Statement of Work.

3.5. Vendor Hosted System Model. Vendor will host the System and Client Data in a secure Internet accessible environment as described in the Statement of Work.

3.6. Users. City may license the System to the number of authorized Users as set forth in the Statement of Work. Each authorized User shall access and use the System (i) in accordance with the terms of this Agreement, including the Statement of Work, and applicable ThirdParty User Agreement and Documentation, and, (ii) when applicable, through a unique and reasonably secure username and password as further described in the Statement of Work, Third Party User Agreement or Documentation. The System allows City to grant different DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 20
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 6 - June 2019
levels of access to Client Data, to different Users, as described in more detail in the Statement of Work. It is City’s responsibility to designate the applicable access to be granted to each User. City shall cause all Users to comply with all obligations of City hereunder, to the extent applicable to Users. Except for City’s and its Affiliates’ system administrators and where reasonably necessary for administrative or security purposes, no User may use the username/user identification or password of any other User.

3.7. Third Party Access. City shall also have the right for City and its Affiliates to permit Third Party Users to access or use the System in accordance with the terms and conditions of this Agreement, including the Statement of Work, provided that Third Party User has agreed in writing in advance to be bound by at least the same restrictions with respect to the System as City or has entered into a Third Party User Agreement with SaaS Provider. Any rights granted hereunder with respect to the System to Third Party Users shall expire or terminate immediately upon the termination of the Agreement in accordance with its terms. City shall be responsible for ensuring the compliance of each Client Party with the terms and conditions of this Agreement and the applicable Statement of Work.

3.8. Security. SaaS Provider shall provide City with the ability to create, modify and assign Permissions required for each User to access the System. City shall be responsible for safeguarding the Permissions and otherwise complying with the password and security procedures that SaaS Provider may establish from time to time, and for all activity under a User’s Permissions. City shall promptly notify SaaS Provider if City becomes aware that the security of its Permissions has been compromised.

3.9. Professional Services. During the term of this Agreement, SaaS Provider will make available to City Professional Services as set forth in the Statement of Work. City may also contract for expanded services for additional days and hours in accordance with SaaS Provider’s thencurrent policies and prices. Notwithstanding the foregoing, SaaS Provider will not be obligated to provide any support required as a result of, or with respect to, City’s operating systems, networks, hardware, or other related equipment of any Client Party use of the Services other than in accordance with the applicable Statement of Work and Documentation and as permitted under this Agreement.

3.10. Service Level. SaaS Provider shall provide the Service Levels set forth in the Statement of Work, including the 99.9% uptime requirement, and including response no less quickly than in accordance with the following priority levels:
(a) A Level “A” Priority shall mean and refer to a System error that renders the System inoperable. SaaS Provider shall assign resources within the first hour and shall continue to work on the problem until the problem is resolved. Average resolution time shall be less than eight (8) hours.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 21
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 7 - June 2019
(b) A Level “B” Priority shall mean and refer to the detection of a System error that seriously impairs System operations but does not render the System inoperable. SaaS Provider shall assign resources within four (4) hours and continue to work on the problem until the problem is resolved.
(c) A Level “C” Priority shall mean and refer to a minor problem, but of sufficient severity to warrant correction before the next scheduled Upgrade or Update. SaaS Provider shall assign resources sufficient to resolve the problem within no more than thirty (30) days.
(d) A Level “D” Priority shall mean and refer to any other minor problems that do not severely affect the operation of the System. SaaS Provider shall incorporate corrections into the next scheduled Upgrade or Update.

3.11. Uptime Requirement. SaaS provider commits to meeting the minimum uptime requirement of 99.9%. Should this requirement not be met, then SaaS provider shall make remedy to the City by applying service credits against the monthly billing as described in Exhibit D, Fee, Budget, and Compensation Schedule.

3.12. Backup. SaaS Provider shall maintain a backup of all Contract Data as set forth in the Statement of Work and shall, on written request from City, provide a copy of the backup to City.

4. City Obligations. City shall: (i) provide SaaS Provider with reasonable access to City’s premises as appropriate to enable SaaS Provider to perform its obligations hereunder; (ii) provide adequate resources to participate in or facilitate the performance of the System; (iii) timely participate in meetings relating to the System; (iv) assign personnel to work in consultation with SaaS Provider; (v) safeguard the user ID’s, passwords and other security data, methods and devices furnished to City in connection with the System and prevent unauthorized access to or use of the System; (vi) be responsible for City networks, equipment and system security required or appropriate in connection with the System; (vii) be responsible for the accuracy, quality, integrity, legality, reliability and appropriateness of Client Data; (viii) transmit Client Data only in an encrypted format, to be mutually agreed by the parties; and (ix) take such other actions as are required of City pursuant to this Agreement, including any Statement of Work.

3.A.b
Packet Pg. 22
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 8 - June 2019
of such Party who have a need to know; and (ii) all such Confidential Information shall be held in the strictest of confidence and shall not be disclosed, disseminated or revealed to any other third party without the prior written permission of (a) for SaaS Provider, an authorized representative of SaaS Provider, and (b) for City, the Director of the City’s Big Blue Bus Department and the City Attorney. Each Party shall ensure that its employees, officers, agents and representatives who are involved with this Agreement will be advised of the terms of this confidentiality clause and will be instructed that they are bound by this confidentiality clause. The following information shall not be considered Confidential Information subject to this Section: (i) information that is publicly available or later becomes available other than through a breach of this Agreement or a Data Breach; (ii) information that is known to the Receiving Party or its employees, agents or representatives prior to its disclosure by the Disclosing Party or is independently developed by the Receiving Party or its employees, agents or representatives subsequent to such disclosure; or (iii) information that is subsequently lawfully obtained by the Receiving Party or its employees, agents or representatives from a third party without obligations of confidentiality. If the Receiving Party is required by law to disclose any portion of the Disclosing Party’s Confidential Information in response to a subpoena, court order, or other similar document, including a request under the California Public Records Act, Receiving Party shall, to the extent legally permissible, give prior timely notice of such disclosure to Disclosing Party to permit Disclosing Party to seek a protective or similar order, and, absent the entry of such an order, Receiving Party shall disclose only such Confidential Information as is necessary to be disclosed in response to such subpoena, court order, or other similar document, including a request under the California Public Records Act.

6. Key Staffing Changes In the event of any changes to SaaS Provider’s key staff assigned to this Agreement, SaaS Provider will notify the City as soon as reasonably possible. Further, SaaS Provider agrees that any replacement of key staff assigned to this Agreement will be made with individuals of comparable or higher experience or expertise.

7. Compensation & Invoices.

7.1. Compensation for Services During Term. The City will compensate SaaS Provider for the Services performed in a total amount not-to-exceed $225,500 for the twelve (12) month period commencing from the Execution Date (“First Year”) and $215,500 for the second twelve (12) month period thereafter (“Second Year”), in accordance with the Fee, Budget, and Compensation Schedule attached as Exhibit D. SaaS Provider will invoice the City for the Services performed in accordance with Exhibit D, and the City will pay any undisputed amount set forth on a correct invoice within 30 days of receipt.

7.2. Compensation for Services During Option Terms. In the event the City exercise either option, the compensation for each Option Term shall not exceed $215,500.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 23
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 9 - June 2019
7;.3. Compensation for Additional Services. In the event the City elects, at its sole and complete discretion, to request additional services (“Additional Services”) beyond those Services set forth in the Statement of Work, then the SaaS Provider will perform the Additional Services in accordance the Fee, Budget and Compensation Schedule attached as Exhibit D or with a schedule to be mutually agreed upon by the parties in writing in advance. The total amount of Additional Services shall not exceed $6,000.

7.4. Total Amount Not to Exceed. For Services and Additional Services, if any, performed during the Term and Option Term, if any, the total amount of compensation shall not exceed $878,000.

8. Copyright and Other Restrictions.

8.1. SaaS Provider’s Proprietary Rights. SaaS Provider owns all right, title and interest, including all related Proprietary Rights in and to, or related to the Software, Custom Software, Software Work Product and System, including all software programs contained therein. The SaaS Provider name, the SaaS Provider logos, and the product names associated with the System are trademarks of SaaS Provider or third parties, and no right or license is granted with respect to their use. The System may contain intellectual property belonging to third parties. All such intellectual property is and shall remain the property of its respective owners. Except for the limited rights expressly granted herein, all right, title and interest in and to the Software, Custom Software, Software Work Product, and System are reserved by SaaS Provider, and, except as expressly granted herein, nothing contained in this Agreement shall be construed as conferring any right, title, interest or license with respect to the Software, Custom Software, Software Work Product or System upon any Client Party, by implication, estoppel or otherwise. In addition, City agrees and acknowledges that SaaS Provider shall have an unlimited right to incorporate into any updates, upgrades, or modifications to the Software, Custom Software and the System rendered through use thereof all suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by any Client Party relating to the System. Such Software, Custom Software and System, as updated, upgraded, or modified, shall be owned by SaaS Provider as provided in this Section. Nothing in this Section shall affect the ownership by City of any and all Contract Work Product or other City proprietary information.

3.A.b
Packet Pg. 24
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 10 - June 2019
or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the System in any manner; (iv) create derivative works from, modify or alter any of the System in any manner whatsoever; (v) interfere with any third party’s use and enjoyment of the System; (vi) attempt to gain unauthorized access to the System, accounts, computer systems, or networks connected to any SaaS Provider’s server; or (vii) use any robot, spider or other automatic device or manual process to monitor or copy portions of the System.

8.3. Contract Work Product. City shall own all right, title and interest in and to the Contract Work Product, which shall never be deemed to be Software, Custom Software, System, or Software Work Product, even if delivered or incorporated therewith. SaaS Provider shall have no responsibility, whatsoever, for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of Client Data, and SaaS Provider shall not review, monitor or check the Client Data except as necessary to provide the System to Client and ensure the operation of the System in accordance with this Agreement. SaaS Provider shall not be responsible or liable, in any way, for the deletion, destruction, damage or loss of any Contract Work Product through no fault of SaaS Provider or its providers without limiting SaaS Provider’s liability to maintain backup data as set forth in the Statement of Work or SaaS Provider’s obligations to maintain data security or in the event of a Data Breach as set forth in Sections 21 and 22 below.

8.4. Software Work Product. As between SaaS Provider and City, SaaS Provider shall be the sole and exclusive owner of all right, title, and interest in and to all Software Work Product and all Proprietary Rights subsumed therein. City expressly acknowledges and agrees that the Software Work Product shall not constitute work made-for-hire under the United States Copyright Act, and that SaaS Provider shall have the exclusive right to protect the Software Work Product by patent, copyright, or any other means. Software Work Product shall be made available to City as part of the System to the extent set forth in the Statement of Work, and City shall have no other right to use any Software Work Product.

8.5 Notices of Infringement. Upon notice from SaaS Provider, City agrees to reasonably cooperate with and assist SaaS Provider (at SaaS Provider’s sole expense) in protecting, enforcing and defending SaaS Provider’s rights in and to the System and any Software Work Product.

3.A.b
Packet Pg. 25
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 11 - June 2019
nonconforming System, at SaaS Provider’s sole expense, as described herein. SaaS Provider shall deliver to City a replacement System, a work-around and/or an error/bug fix as may be necessary to correct the nonconformity. If SaaS Provider is unable to repair or replace the nonconforming System through the remedy set forth above, then such remedy shall not be an exclusive remedy and City shall have all remedies available in law or equity.

10. Services. SaaS Provider represents and warrants that the Services shall be performed in a professional and commercially reasonable manner consistent with the standard of care exercised by SaaS Provider in performing similar services for other clients. City’s remedy for breach of this warranty shall be re-performance of the nonconforming Services, provided that SaaS Provider must have received written notice of the nonconformity from City no later than 60 days after the original performance of the Services by SaaS Provider. If SaaS Provider is unable to re-perform the nonconforming Service through the remedy set forth above, then such remedy shall not be an exclusive remedy and City shall have all remedies available in law or equity.

11. Insurance. Prior to commencing work, SaaS Provider must procure, maintain and pay for insurance against claims for injuries to persons or damage to property that may arise from or in connection with the performance of the System by Vendor or Vendor’s agents, representatives, employees or subconsultants for the duration of this Agreement. SaaS Provider must obtain insurance that, at a minimum, meets the requirements for insurance set forth in Exhibit E, Insurance Requirements and Verifications.

12. Indemnification.

12.1. General Indemnification. SaaS Provider agrees to defend, indemnify, protect, and hold harmless City, its agents, officers, boards and commissions, and employees (collectively, “City Indemnitees”) from and against any and all third party claims and demands and resulting liability, damages, or costs, including but not limited to attorneys’ fees, or payments for injury to any person or property (collectively, “Losses”), alleged to arise out of or result from any alleged acts, errors, or omissions of Vendor in connection with its performance under this Agreement. SaaS Provider’s responsibilities under this Section 12.1 include liability arising from, connected with, caused by, or claimed to be caused by the active or passive negligent acts or omissions of the City Indemnitees, to the extent such negligent acts or omissions are in combination with the negligent acts or omissions of Vendor, its employees, agents or officers, or subconsultants; provided, however, that SaaS Provider’s duty to defend, indemnify, protect and hold harmless shall not include any Losses arising from the sole negligence or willful misconduct of the City Indemnitees.

12.2. Infringement Claims. SaaS Provider agrees to indemnify, defend, settle, or pay any thirdparty claim or action against any Client Party for infringement of any U.S. patent or copyright arising from City’s use in accordance with this Agreement of the System. If SaaS DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 26
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 12 - June 2019
Provider reasonably believes the System or any part of the System is likely to be held to infringe and the use thereof enjoined, if the System or any part of the System is held to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise, such use is materially adversely restricted, SaaS Provider shall, at its own expense, either: (i) procure for City the right to continue to use the System; or (ii) modify the System to make it non-infringing, provided that such modification does not materially adversely affect City’s authorized use of the System; or (iii) replace the System with a functionally equivalent non-infringing program at no additional charge to City; or (iv) if none of the foregoing alternatives is reasonably available to SaaS Provider, terminate this Agreement and refund to City any prepaid but unearned fees paid to SaaS Provider.

12.3. Conduct of Defense. Notwithstanding SaaS Provider’s obligation to defend the City Indemnitees hereunder, City has the right to conduct the defense of the City Indemnitees and obtain reimbursement for reasonable costs of defense from SaaS Provider, if City chooses to do so.

12.4 Limitation of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE TO

THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL,

CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF

THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF

DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF

LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD

PARTIES ARISING FROM ANY SOURCE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES

AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER

OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. THE MAXIMUM LIABILITY OF EITHER PARTY ARISING

OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT WILL NOT

EXCEED THE FEES PAID BY CITY TO SAAS PROVIDER DURING THE TWELVE (12) MONTHS PRECEDING THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. NOTHING IN THIS AGREEMENT WILL LIMIT OR EXCLUDE EITHER PARTY’S LIABILITY FOR GROSS NEGLIGENCE OR INTENTIONAL

MISCONDUCT OF A PARTY OR ITS EMPLOYEES OR AGENTS OR FOR DEATH OR PERSONAL INJURY. MOREOVER, THE LIMITATION ON LIABILTY IN THIS SECTION 12.4 WILL NOT APPLY TO SAAS PROVIDER’S OBLIGATIONS UNDER SECTIONS 12.1 THROUGH 12.3 ABOVE.

13. Notices. All notices, demands, requests or approvals to be given under this Agreement, must be in writing and will be deemed served when delivered personally, by email, or on the third business DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 27
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 13 - June 2019
day after deposit in the United States mail, postage prepaid, registered or certified, addressed as follows:

13.1. All notices, demands, requests or approvals to the City:

Big Blue Bus
City of Santa Monica
1660 7th Street
Santa Monica, CA 90401
Attention: Ed King, Director of Transit Services
Re: Contract No. 11000 (CCS)
with a copy to:

Santa Monica City Attorney’s Office
1685 Main Street, Third Floor
Santa Monica, CA 90401
Attention: City Attorney
Re: Contract No. 11000 (CCS)
and to:

City of Santa Monica Information System Department
1685 Main Street, Room 105
Santa Monica, CA 90401
Attention: Chief Information Officer
Re: Contract No. 11000 (CCS)

13.2. All notices, demands, requests or approvals to SaaS Provider:

Swiftly, Inc.
611 Mission St, Suite 700
San Francisco, CA, 94105
Attention: Jonathan Simkin, CEO
EMAIL [email protected]
PHONE (415) 483-9777
Re: Contract No. 11000 (CCS)

14. Prohibition Against Transfers.

14.1. SaaS Provider shall not assign, hypothecate or transfer this Agreement or any interest therein directly or indirectly, by operation of law or otherwise without the prior written consent of City, which shall not be unreasonably withheld. Any attempt to do so without the City’s consent shall be null and void, and any assignee, sublessee, hypothecatee or transferee shall DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 28
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 14 - June 2019
acquire no right or interest by reason of such attempted assignment, sublease, hypothecation or transfer.

14.2. Notwithstanding the foregoing, no written consent shall be required for SaaS Provider to assign, hypothecate or transfer this Agreement to (i) any parent or wholly owned subsidiary or (ii) to a successor by way of a merger, acquisition, sale, transfer or other disposition of all or substantially all of its assets, provided that for either (i) or (ii) SaaS Provider provides City with written notice of such assignment.

15. Default and Termination.

15.1. Right to Terminate for Cause; Notice and Opportunity to Cure. Either Party may terminate this agreement for cause if the other Party materially breaches any of the provisions of this Agreement and fails to cure such breach within 30 days after receipt of written notice thereof. In the event a longer period is required to complete a cure, the Parties may agree to extend such time periods provided that the breaching Party has commenced and continues to cure within the extended time period.

15.2. Rights Upon Termination. Upon termination of this Agreement by either party for any reason:
i. All licenses granted to the City under this Agreement shall terminate and revert immediately to Vendor, subject to other provisions of this Agreement regarding the City’s right to access Contract Work Product.
ii. SaaS Provider shall promptly transmit or cause to be transmitted the Contract Work Product in a form readable and accessible by the City. SaaS Provider agrees to cooperate with the City for the transmittal of the information in a form reasonably acceptable by the City.
iii. The City’s rights to the Contract Work Product shall be unequivocal and shall survive the termination of this Agreement.
iv. Upon termination of this Agreement, City will pay SaaS Provider any compensation earned and unpaid up to the effective date of termination.

16. Records.

16.1. SaaS Provider must maintain complete and accurate records with respect to costs, expenses, receipts and other such information required by the City for any services provided where compensation is on the basis of hourly rates, subconsultant costs, or other direct costs. SaaS Provider must keep the records, together with supporting documents, separate from other DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 29
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 15 - June 2019
documents and records and maintain them for a period of three years after receipt of final payment.

16.2. SaaS Provider must maintain records in sufficient detail to permit an evaluation of the Services and in accordance with generally accepted accounting principles. SaaS Provider must clearly identify all records and make them readily accessible to the City. At the City’s request, SaaS Provider must provide records in an electronic format and, if necessary, access to any proprietary software to view such electronic records.

16.3. SaaS Provider must allow the City to have free access to SaaS Provider’s books and records and to inspect all work, data, documents, proceedings and activities related to this Agreement. The City has the right, no more than twice per year, to examine or audit SaaS Provider’s records, and SaaS Provider agrees to cooperate with any examination or audit of its records. If a City audit discloses an error of 5% or more in information reported by SaaS Provider, SaaS Provider agrees to pay the cost of the City’s audit computed on the basis of four times the direct payroll of the audit staff completing the audit and audit report.

17. Contract Work Product; Reports.

17.1. Any Contract Work Product prepared or caused to be prepared by Vendor or any subconsultant for this Agreement will be the exclusive property of City. No Contract Work Product given to or prepared by Vendor or any subconsultant pursuant to this Agreement may be made available to any individual or organization by Vendor without prior written approval by City.

17.2. At City’s request, Vendor must furnish reports concerning the status of the Services.

18. Data Retention. All Contract Work Product is the property of the City. At any time during the term of this Agreement at the City’s request or upon the termination of this Agreement for any reason, SaaS Provider shall, and shall instruct all authorized persons to, promptly return to the City all copies, whether in written, electronic or other form or media, of all Contract Work Product in its possession or the possession of such authorized persons. SaaS Provider shall also securely dispose of all remaining copies in Vendor’s possession, if the City so instructs, and certify in writing to the City that all Contract Work Product, including Protected Information, has been returned to City or disposed of securely, as requested by the City. SaaS Provider shall comply with all directions provided by the City with respect to the return or disposal of Contract Work Product, including Protected Information.

19. Standard of Care. SaaS Provider agrees to provide all Services, including services performed by any subconsultant, in a manner consistent with the level of care and skill ordinarily exercised by members of SaaS Provider’s profession under similar conditions.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 30
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 16 - June 2019

20. Subconsultants.

20.1. If SaaS Provider proposes to have any subconsultant perform any part of the Services, SaaS Provider must submit a request for approval in writing, describing the scope of work to be subcontracted, the name of the proposed subconsultant, and the total price or hourly rates used in preparing an estimated cost for the subconsultant’s services. The City, in its sole discretion, may grant or deny the request.

20.2. SaaS Provider will be responsible for the quality of any subconsultant’s work. Every subcontract or agreement of any kind entered into between SaaS Provider and any subconsultant (or between any subconsultant and others) must contain the following provision:

This agreement is consistent with all terms and conditions of the Agreement No. 11000 (CCS) entered into between the City of Santa Monica and Swiftly, Inc. on _________.

21. Data Security. To the extent SaaS Provider will collect, access, use, store, dispose of, or disclose Confidential Information, including Protected Information, the following provisions will apply.

21.1. SaaS Provider represents and warrants that it will comply with all applicable federal, state, and local privacy and data protection laws, as well as all other applicable regulations.

21.2. SaaS Provider shall implement administrative, physical and technical safeguards to ensure security of Confidential Information, including Protected Information, that are no less rigorous than accepted industry practices including National Institute of Standards and Technology (NIST) 800-53, Center for Internet Security (CIS) controls, the International Organization for Standardization’s standards (ISO/IEC 27001:2013 – Information Security Management Systems – Requirements and ISO-IEC 27002:2013 – Code of Practice for Information Security Controls), the American Institute of Certified Public Accountants trust principals for security, confidentiality, and availability (SOC 1 and SOC 2), and the Information Technology Library (ITIL) standards. Vendor shall ensure that all such safeguards, including the manner in which Protected Information is collected, accessed, used, stored, processed, disposed of and disclosed, comply with all applicable data protection and privacy laws, as well as the terms and conditions of this Agreement. SaaS Provider shall provide City, upon request, with copies of: (a) its Data and Server Security Plan (as periodically updated); (b) its Business Continuity/Disaster Recovery Plan (as periodically updated); and (c) annual SSAE 16 SOC 2 Audit Report for its host providers, subject to these documents being treated as Confidential Information under the terms of this Agreement.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 31
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 17 - June 2019

21.3. If in the course of this engagement SaaS Provider has access to or will collect, access, use, store, process, dispose of or disclose credit, debit or other payment cardholder information, SaaS Provider shall at all times remain in compliance with the Payment Card Industry Data Security Standard (“PCI DSS”) requirements, including remaining aware at all times of changes to the PCI DSS and promptly implementing all procedures and practices as may be necessary to remain in compliance with the PCI DSS at SaaS Provider’s sole cost and expense.

21.4. All employees and subcontractors given access to any Confidential Information, including Protected Information, must agree to abide by the terms of the Agreement and restrict use of Confidential Information, including Protected Information, only for subcontractors or employees’ internal business purposes and only as necessary for the execution of the Agreement.

21.5. SaaS Provider’s failure to adequately protect Confidential Information, including Protected Information, resulting in a Data Breach is a material breach of this Agreement. In such event, City may terminate the Agreement effective immediately upon written notice to SaaS Provider without further liability or obligation to City.

21.6. Upon City’s request, but no more than once per year, to confirm SaaS Provider’s compliance with this Agreement, as well as any applicable laws, regulations and industry standards, SaaS Provider grants City or, upon City’s election, a third party on City’s behalf, permission to perform an assessment, audit, examination or review of all controls in SaaS Provider’s physical or technical environment in relation to all Confidential Information, including Protected Information, being handled and services being provided to City pursuant to this Agreement. SaaS Provider shall fully cooperate with such assessment by providing access to knowledgeable personnel, physical premises, documentation, infrastructure and application software that processes, stores or transports Confidential Information, including Protected Information, for City pursuant to this Agreement. City may also request that SaaS Provider perform a self-audit of all security programs and controls. In addition, upon City’s request, SaaS Provider shall provide City with the results of any audit performed by or on behalf of SaaS Provider that assesses the effectiveness of SaaS Provider’s information security program as relevant to the security and confidentiality of Confidential Information, including Protected Information, shared during the course of this Agreement.

21.7. SaaS Provider shall ensure all Confidential Information, including Protected Information, remains within the United States and is not transbordered out of the country without prior written authorization by City, which authorization may be withheld by City in its sole discretion.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 32
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 18 - June 2019

22. Data Breach. In the event of any Data Breach, SaaS Provider shall promptly notify City and cooperate with any remedial and notification requirements.

22.1. SaaS Provider shall provide notice by email and telephone of any Data Breach as soon as possible, but no later than 24 hours after learning of the Data Breach. The notice shall include a detailed report of the information breached, including names, contact information, and data that was compromised.

22.2. Immediately following notification of a Data Breach, SaaS Provider shall coordinate with City to jointly investigate the incident, and SaaS Provider agrees to (1) assist with any investigation; (2) provide City with access to facilities and operations impacted by the Data Breach; (3) provide status reports on any internal investigations as frequently as requested by City; (4) facilitate interviews with Vendor’s employees and others involved in the Data Breach; and (5) make available all relevant documents and data, electronic or in paper form, necessary to comply with all applicable laws, regulation, industry standards as otherwise requested by City.

22.3. SaaS Provider shall immediately remedy any Data Breach and, at SaaS Provider’s sole expense, take all necessary steps to prevent any further Data Breach in accordance with all applicable privacy rights, laws, regulations, and standards.

SaaS Provider shall consult with City to determine (1) whether notice of a breach should be provided to any individuals, regulators, law enforcement agencies, consumer reporting agencies, or others as required by law, regulation, or otherwise in the City’s discretion; and (2) the content of any such notice, whether and what type of remediation may be offered, and the nature and extent of any such remediation.

22.5. SaaS Provider shall fully cooperate in any litigation or other action deemed necessary by the City following any Data Breach.

23. Integrated Agreement. This Agreement represents the full and complete understanding of every kind or nature whatsoever between the parties hereto, and all preliminary negotiations and agreements of whatsoever kind or nature are merged herein. No verbal agreement or implied covenant shall be held to vary the provisions hereof. Any modifications of this Agreement will be effective only by written execution signed by both City and SaaS Provider and approved as to form by the City Attorney. This Agreement is the product of negotiation and compromise between the parties. Accordingly, notwithstanding California Civil Code Section 1654, in the event of uncertainty, the language shall not be construed against the Party causing the uncertainty.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 33
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 19 - June 2019

24. Permits and Licenses. SaaS Provider, at its sole expense, shall obtain and maintain during the term of this Agreement, all required business and professional permits, licenses and certificates.

25. Compliance with Law. Each Party shall comply with all applicable federal, state and local laws, including all ordinances, rules and regulations.

26. Nondiscrimination. In rendering Services under this Agreement, SaaS Provider shall not discriminate based upon race, color, religion, national origin, ancestry, sex, age, sexual orientation, marital status, AIDS or disability and shall comply with the requirements of all federal, state and local law.

27. Governing Law. The laws of the State of California, without regard to any choice of law provisions, will govern this Agreement.

28. Venue and Jurisdiction. The City and SaaS Provider agree that a significant portion of the Services will take place in Los Angeles County and that any litigation arising out of this Agreement may only be brought in either the United States District Court, Central District of California, or the Superior Court of California, County of Los Angeles, West District, as appropriate. The Parties agree that venue exists in either court, and each Party expressly waives any right to transfer to another venue. The Parties further agree that either court will have personal jurisdiction over the Parties to this Agreement.

29. Survival of Terms and Obligations. Any provision of this Agreement that by its nature must be exercised after termination of this Agreement will survive termination and remain effective for a reasonable time. Any obligation that accrued prior to termination of this Agreement will survive termination of this Agreement.

30. Force Majeure. In the event of delays to the performance of obligations (other than payment obligations) due to circumstances beyond each party’s reasonable control, including without limitation, acts of God, pandemics, fires, floods, earthquakes, wars, civil disturbances, terrorism, or sabotage (a “Force Majeure Event”), each Party will have no liability for any such failure or delay to the extent that it promptly uses commercially reasonable efforts to minimize any resulting delay in or interference with the performance of its obligations hereunder.

31. No Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any party other than the Parties to this Agreement.

32. Publicity. Without prior written approval signed by an authorized representative of the other Party, neither Party shall, directly or indirectly, (i) use the other Party’s name or any of the other Party’s trademarks, service marks or logos, or (ii) make any public announcement related to this Agreement or the System. Notwithstanding the foregoing, SaaS Provider may disclose the fact that City has procured a license for the System; provided that SaaS Provider will not make any public DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 34
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 20 - June 2019
announcement of such fact or state or imply that City endorses or recommends the Services without the prior written permission of City.

33. Severability. In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

34. Waiver. A waiver of any breach of this Agreement may not be deemed a waiver of any subsequent breach of the same or any other term, covenant, or condition of this Agreement.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 35
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 21 - June 2019

35. Exhibits. The following exhibits are incorporated by reference into this Agreement as though fully set forth herein.

Exhibit A Request for Proposals
Exhibit B SaaS Provider’s Proposal including Statement of Work Exhibit C Project Schedule
Exhibit D Fee, Budget and Compensation Schedule
Exhibit E Insurance Requirements
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed the day and year first above written.

ATTEST:
______________________________

DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________
GEORGE S. CARDONA
Acting City Attorney

CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________

LANE DILG
Interim City Manager
Swiftly, Inc.

By: ________________________________
Name: _____________________________
Title: ______________________________ CEO Jonathan Simkin DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B 5/19/2020
5/21/2020 5/21/2020

3.A.b
Packet Pg. 36
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit A
Request for Proposals
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 37
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 1 CITY OF SANTA MONICA

REQUEST FOR PROPOSAL

REAL-TIME ARRIVAL PREDICTION, ALERTING, AND

ANALYTICS SYSTEM
Big Blue Bus
1660 7th Street
Santa Monica, CA 90401
ISSUE DATE: November 7, 2019
QUESTIONS DUE: Prior to or by 6 pm, November 12, 2019
RESPONSES TO QUESTIONS PUBLISHED: November 19, 2019
SUBMITTALS DUE: Prior to or by 6 pm, November 30, 2019
APPROVED FOR ADVERTISEMENT:
-----------------------------------
Barbara Andres
City of Santa Monica’s Big Blue Bus
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 38
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 2 Proposer RFP Checklist
Read the entire document. Note critical items such as mandatory requirements; supplies/services required; submittal dates; format; contract requirements (i.e., insurance, performance and or reporting, etc.).

Attend the pre-proposal conference if one is offered. These conferences provide an opportunity to ask clarifying questions, obtain a better understanding of the project, or to notify the City of any ambiguities, inconsistencies, or errors in the RFP.

Take advantage of the “question and answer” period. Submit your questions by the due date. View all answers given in the formal addenda issued for the RFP. All addenda issued for an RFP are posted on the City’s online vendor portal: ProcureNow and will include all questions asked and answered concerning the RFP.

Follow the format required in the RFP when preparing your response. Provide point-by-point response to all sections in a clear and concise manner. The proposals are evaluated based solely on the information and materials provided in your response.

Check the City’s online vendor portal: ProcureNow for RFP addenda. Before submitting your response, check whether any addenda were issued for the RFP. If so, you must submit a signed acknowledgment for each addendum issued along with your response
Review and read the RFP document again to make sure that you have addressed all requirements.

Submit your response on time. Note all the dates and times listed on the front page of the RFP document, and be sure to submit all required items on time. Late proposals are never accepted.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 39
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 3 I. INTRODUCTION
The City of Santa Monica’s Big Blue Bus (referred to hereafter as “BBB”) is inviting proposals from qualified persons or firms interested in providing a Software as a Service (SaaS) solution that will:
a. Implement a variety of user-friendly interfaces concerning real-time individual bus locations and predicted arrival times to end users including customers as well as BBB staff throughout the organization.
b. (Optional) Ensure that customers are kept informed with a feature or stand-alone solution that will automatically push out service alerts concerning closures, delays, events, detours, etc., via email, text, social media, and other digital channels.

Note: Although Item (b), Service Alerts, is listed as optional, proposers are strongly encouraged to propose this solution in their proposals whether provided directly or through a partner. c. Collect and analyze automatic vehicle location data, both in real-time and to build and use a historical archive of performance data for staff including service planners, dispatchers, customer service representatives, customer experience coordinators, and management.

This group of solutions will allow BBB to improve the customer experience in every interaction with our service.

II. PROJECT DESCRIPTION / SCOPE OF WORK
The City of Santa Monica’s Big Blue Bus has issued this Request for Proposal (“RFP”) to solicit proposals to:
(a) Design, configure, implement, and support a real-time bus location user interface or interfaces for its fixed route public transportation service; (b) (Optional but strongly recommended) to automate, manage, and disseminate customer alerts on various digital communication channels; and
(c) Collect and analyze automatic vehicle location data, both in real-time and to build and use a historical archive of performance data for staff to use for improved service planning, operations, and customer service management.

The proposal will include providing associated maintenance, support, operation, and training services for successful implementation of the system(s), to be deployed as described in the Scope of Work.

Proposal Calendar
The following is a list of key dates:

Request for proposals issued ................................................. November 12, 2019 Submission of inquiries ......................................Prior to or by November 12, 2019 Responses to inquiries published……………………….………. November 19, 2019 Proposals due ......................................................................... November 30, 2019 Final candidate interviews………………….….……....……… December 9-13, 2020 Staff recommendation made to City Council for award of bid ..... January 28, 2020

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 40
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 4 SCOPE OF WORK
A. Introduction

GLOSSARY OF TECHNICAL TERMS
API (Application Programming Interface): A set of commands, functions, protocols, and objects that programmers can use to create software or interact with an external system.

It provides developers with standard commands for performing common operations.

CAD/AVL: Computer-Aided Dispatch/Automatic Vehicle Location describes the use of computers and Global Positioning Systems (GPS) in dispatching and tracking transit vehicles.

Cloud-Hosted: Cloud hosting is the procurement of computing resources from a cloud computing provider or facility to host data, services and/or solutions.

Graphic User Interface (GUI): A form of user interface that allows users to interact with electronic devices through graphical icons and visual indicators instead of text-based user interfaces, typed command labels or text navigation
GTFS (General Transit Feed Specification): An open data format for public transportation schedules and associated geographic information.

GTFS-rt (General Transit Feed Specification-Realtime): A GTFS Realtime feed lets transit agencies provide consumers with realtime information about disruptions to their service (stations closed, lines not operating, important delays, etc.) location of their vehicles, and expected arrival times.

GeoJSON (Geo-JavaScript Object Notation): An open standard data format designed for representing simple geographical features, along with their non-spatial attributes.

IVR (Interactive Voice Response): A technology that allows a computer to interact with humans using voice and inputs via a keypad.

JSON (JavaScript Object Notation): A lightweight data-interchange format that is easy for humans to read and write and for machines to parse and generate. It is a subset of the JavaScript programming language.

KML (Keyhole Markup Language): A notation for expressing geographic annotation and visualization within Internet-based, two-dimensional maps and three-dimensional Earth browsers. KML was developed for use with Google Earth, which was originally named Keyhole Earth Viewer.

OneBusAway. Originally launched in 2008 as a project by graduate students at the University of Washington, OneBusAway is an integrated suite of open source software components that stores, manages and delivers real-time information about transit vehicle locations.

SMS (Short Message Service): A text messaging service component of most telephone, Internet, and mobile device systems. It uses standardized communication protocols to DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 41
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 5 enable mobile devices to exchange short text messages. An intermediary service can facilitate a text-to-voice conversion to be sent to landlines.

Software-as-a-Service (SaaS): A software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software",
TXT: A TXT file is a standard text document that contains unformatted text.

XML (Extensible Markup Language): A markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable ZIP: An archive file format that supports data compression.

A. Solution for real-time bus arrival predictions to customers BBB is seeking proposals to design, configure, and implement a real-time customer information system and to provide associated ongoing maintenance, support, operation, marketing, and training services for successful implementation of the system. BBB has a system of twenty (20) fixed bus routes and a fleet of 195 buses, each outfitted with GPS technology.

High quality information in this context means arrival predictions that meet a standard of accuracy described in the technical requirements section below, frequently updated bus locations, and consolidation of feeds (one source of predictions versus multiple sources as exist presently). By providing customers with accurate and consistent real-time passenger information across multiple channels, BBB is seeking to improve the customer experience for every customer who currently interacts with our system as well as potential new customers.

Accurate vehicle location and arrival prediction data can make riding transit easier and more pleasant for customers because they have greater certainty about when a bus will arrive. This reduces the perception of long wait times and provides a degree of confidence for riders waiting at bus stops.

The selected proposer would make real-time arrival information available to customers via following information channels:
a. For customers with smartphones supported by data plans the system shall support third party travel information apps by providing accurate predictions via API (application programming interface) and/or in a variety of standard data formats to allow customers to plan their BBB trips and/or obtain real-time bus arrival information for specific BBB stops and routes.
b. Optional: The system may provide its own customized or commercial off-the-shelf application (app) that can be downloaded to iOS or Android smart devices by customers.
c. Customers could also access real-time data predictions through other smart devices including but not limited to tablets, laptops, or personal computers, by downloading an app and/or by visiting a website.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 42
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 6 d. The selected proposer would also make real-time bus arrival information available to customers without smartphones or other smart devices or who do not have a data plan through additional forms of contact, which BBB provides to its customers currently and wishes to continue:
i. Customers could call a number and enter the bus stop ID and route number, and an IVR (interactive voice response) system would provide the arrival time of at least the next two buses expected to arrive at that stop. ii. Customers could text the bus stop ID (and, if applicable, a route number) to a number (preferably an SMS short code) which would automatically respond via text with the arrival time of the next bus serving that stop. iii. The arrival prediction information could be made available to BBB’s network of electronic real-time bus arrival signs so that bus arrival times are displayed for that stop.

B. Optional: solution to push out service alerts to customers via email, text, social media, and other channels
Currently, BBB uses a variety of processes and communication channels to advise customers of detours, special events, service changes, and bus stop closures, including email blasts, social media posts, website posts, alerts, and others. Depending on the format, each alert is created and distributed individually via a manual process. BBB seeks a solution to easily and automatically generate and push service alerts to customers simultaneously across a variety of communication channels.

The system would disseminate customer information including, but not limited to: service change alerts, trip planning, announcements or services provided by BBB, etc. Benefits from a service alerts feature include reduced customer confusion and frustration about planned and unplanned disruptions as well as staff time savings owing to a reduced need to manually enter the same information into multiple locations (currently including Twitter, BBB’s website, email blasts, and GTFS for downstream systems, etc.

Although this feature is optional and submissions without this solution will be accepted, we encourage submitters to include it in their proposal.

C. Solution for analytics to assist staff in improving service quality and reliability In the interest of providing a safe, efficient, and reliable experience for every BBB customer and improve overall system performance through robust management reports, BBB is also seeking a solution to collect and analyze automatic vehicle location data, both in real-time and to build and use a historical archive of performance data. The system will allow for route/system playback to determine where transit delays occur, provide historical reports for overall on-time system performance, and provide running time analyses. The system could also provide real-time vehicle speed analytics down to bus stop level so that actions can be taken to effectively manage travel speeds.

B. Project Background
Big Blue Bus (BBB) began service in 1928 as Santa Monica Municipal Bus Lines to serve Santa Monica and Los Angeles’ Westside. Now, more than 91 years later, BBB’s nearly 500 employees provide high-quality transit services across 58 square miles of the most densely populated area in L.A. County. In fiscal year 2018-19 BBB delivered nearly 13 million trips via local, freeway express, and Rapid services.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 43
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 7 One of BBB’s strategic goals is to improve the customer experience throughout the entire public transit trip, including while waiting for a bus to arrive. Accurate, reliable predictive real-time bus arrival information has been shown to improve the customer experience by reducing the perceived wait time, and the anxiety of not knowing if the next bus is on schedule or when it will arrive. In fiscal year 2018-19, BBB’s current arrival prediction system was used more than 15 million times by customers. Ninety-four percent (94%) of the prediction requests used either an iOS or Android device app or the data provider’s website, and the remaining requests came from other sources including visiting BBB’s webpage with an embedded trip-planning feature, using SMS texts, or making Interactive Voice Response (IVR) calls to BBB. In addition, an unknown number of customers use BBB’s real-time arrival information signs at select bus stops throughout the service area.

Although many third-party apps are available which provide arrival predictions using BBB’s public General Transit Feed Specification real-time (GTFS-rt) feed, it is important that BBB proactively provide its customers with a variety of sources of real-time bus arrival information. According to a customer survey performed for BBB by an independent source in 2016, 78% of English-speaking customers and 76% of Spanish-speaking customers in BBB’s service area report that they own a smartphone with a data plan. Although this is most of BBB’s customers, there is still a significant group of customers who do not have access to a smartphone and/or a data plan and therefore need access to real-time arrival information by other means, such as phone, text, computer, or electronic signs at bus stops.

The ideal solution would make accurate real-time bus arrival information easily accessible to virtually all current and potential BBB customers.

Providing a means to automatically disseminate real-time alerts across a range of communication channels would improve the customer experience by helping to reduce customer confusion and frustration about planned and unplanned disruptions. An automated alert-generation solution would also help BBB staff better serve customer needs without having to manually enter the same information into multiple locations (currently including Twitter, BBB’s website, email blasts, and GTFS real-time for downstream systems, etc.).

Finally, a solution to collect and analyze automatic vehicle location data, both in real-time and to build and use a historical archive of performance data would allow BBB’s planning, operations, customer service, and community engagement staff to determine where transit delays occur, understand overall on-time system performance, and receive running time analyses to improve service. Providing real-time vehicle speed analytics down to bus stop level would help BBB staff more effectively manage travel speeds.

C. Operational Concepts
While the passenger web and mobile components are important parts of a successful system, the most important focus is on the generation and delivery of high-quality real time arrival prediction data that meets industry standards, e.g., GTFS-rt. That way, BBB will be able to leverage the marketplace of real-time third-party apps such as Google, Transit, Moovit, etc. giving customers the flexibility to use the apps that best meet their needs.

Technical Requirements:

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 44
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 8 a. The service shall be hosted by the Contractor such that no system software needs to be maintained by the City of Santa Monica..
b. The service shall accept General Transit Feed Specification (GTFS); the proposed solution should consume BBB’s data feed automatically and daily if changes have occurred.
c. Real-time data must be made available in GTFS-real-time format (synced with the BBB’s GTFS data).
d. Real-time data should also be available in a human readable format such as JSON as well as other formats like xml, txt, geojson, kml, and zip. e. The proposed solution should include publicly accessible API(s) that allows third party web and mobile application developers to use the real-time transit data and ensures consistency of predictions across multiple platforms, regardless of the app used.
f. The proposer shall provide references/links to public APIs for existing customers.

Ideally, the API shall work on an open API specification, e.g., OneBusAway. g. The system shall function in any standard web browser, via SMS, and through interactive voice response (IVR).
h. The system shall display maps of “live” bus locations of all buses that can be viewed online by customers who visit BBB’s website and/or the proposer’s website, if available.
i. Optional: The system may provide its own customized or commercial off-the-shelf (COTS) application (app) that can be downloaded to iOS or Android smart devices by customers.
j. Customers should be able to access real-time transit information via SMS and IVR.

The proposal shall provide details on how SMS and IVR are accessed. k. In addition, the predictions shall be available via API to BBB’s network of real-time arrival information signs at bus stops and shelters.
l. Prediction Measurement Methodology
Accuracy will be determined by comparing Contractor’s predicted arrival time to actual arrival times provided by BBB. Each prediction will be counted as “acceptable” by using an error threshold (See Table 1).

The Time from Actual Range is calculated as the difference between the time the vehicle actually arrives or departs at the stop or timepoint, and the time the prediction is actually displayed (e.g., Text or GTFS-rt):

Time from Actual = Actual Arrival/Departure Time – Prediction Display Time The Prediction Error is calculated by subtracting the predicted arrival/departure from the actual arrival departure at the bus stop or time point:

Prediction Error = Actual Arrival or Departure Time – Predicted Arrival or Departure Time
The closer the bus is to the stop/time point, the stricter (smaller) the error that will be allowed. The Prediction Error Thresholds for the Demonstration and subsequent contract are defined in Table 1:

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 45
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 9 Table 1. Prediction Error Thresholds
Time from Actual Bin Prediction Error Thresholds
0 - 3 minutes -1 to 1 minutes
3 - 6 minutes -1.5 to 2 minutes
6 - 12 minutes -2 to 3 minutes
12 - 30 minutes -2.5 to 4 minutes
Contractor will calculate the Prediction Error and the Time from Actual for each trip-stop for each minute starting 30 minutes before the trip-stop’s actual arrival time. Contractor will then calculate whether each of their predictions fall in (acceptable) or out of the Error Threshold (not acceptable). For each Range (e.g. 0 – 3 minutes), prediction accuracy is determined by finding the number of acceptable predictions out of the total number of predictions made for that trip-stop (see Table 2):

Number of Acceptable Predictions
Prediction Accuracy = --------------------------------------------------- Number of Total Predictions
Table 2. Example calculation of prediction accuracy
Additional factors to be considered when evaluating the accuracy of the proposed system:
a. Vehicle’s actual arrival at/departure from a stop
i. Was a prediction made for arrival and departure?
ii. How early did predictions begin, as compared to the requirements? iii. Did the predictions end substantially before the actual arrival and departure time?
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 46
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 10 b. Predictions and Actual Arrivals
i. Did the prediction have a corresponding actual arrival and departure? ii. Did the vehicle arrive earlier than predicted, such that a customer might miss it?
iii. Did the vehicle arrive later than predicted, such that customers have long waits?
c. Vehicle positions
i. Are all positions that should be included present?
ii. What is the latency of the position?
iii. Is the trip assignment accurate?
iv. Are the values of current stop sequence and current status correct? Website Support for BBB Customers
a. (Optional) The proposer shall provide and host a responsive mobile-friendly website that is compatible with all major operating systems and web browsers for customers to use to obtain real-time bus arrival, schedule adherence, and/or trip planning information. Any content or applications shared with BBB must be compatible with the City of Santa Monica’s web site platform. If provided:
a. The website shall include clear instructions for users on how to use the app and navigate the site, as well as answers to frequently asked questions (FAQs).
b. The website shall also allow customers to access (BBB’s and/or the proposer’s, as specified in the contract) customer support via email, phone, live chat, or other means of communication.
c. The website must comply with applicable Americans with Disability Act (ADA) as well as Sections 504 and 508 of the Rehabilitation Act of 1973. d. In addition to providing and hosting their own web site for customers to access, the proposer shall provide content to BBB to be embedded on one or more of BBB’s web pages that customers can access to obtain real-time bus arrival, schedule adherence, and/or trip planning information.

B. Optional Solution for Customer Information Alert System The solution shall integrate with other BBB systems such as the CAD/AVL or other systems to automatically generate alerts. The solution shall also allow staff to manage and publish a variety of service alerts via email and SMS to those who have opted in, as well as social media, RSS, and APIs directly to third-party applications.

Technical Requirements:
a. The service shall be hosted by the Contractor such that no system software needs to be maintained by BBB.
b. The proposed solution shall consume BBB’s data feed automatically and be able to generate alerts for a variety of specific events such as service outages and detours. c. The proposed solution shall include a public API that allows third party web and mobile application developers to use the data and ensures consistency of alert content across multiple platforms, regardless of the app used.
d. The system shall function in any standard web browser.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 47
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 11 e. Alerts may also be available via API to BBB’s network of real-time arrival information signs at bus stops and shelters and/or to any network of e-paper, kiosks, or screens capable of displaying alerts that BBB may deploy in future.

C. Solution for internal analytics to help staff improve service quality and reliability Technical Requirements:
a. The system shall evaluate and improve the transit system performance through robust management reports and real-time maps.
b. The system shall constantly collect and analyze automatic vehicle location (AVL) data both in real-time and archive data historically.
c. The system shall be able to view processed data (i.e. on-time performance, vehicle speeds, running times, etc.) gathered any time in the past and up to 5 minutes prior to when the query was performed.
d. The system shall support AVL data up to every 1 second. e. The system shall automatically update schedules based on GTFS updates. f. The system shall easily view on-time performance and AVL reports from anywhere, through cloud-based format.
g. The system shall monitor schedule adherence by route and stop based on late, ontime, and early performance, including daily, weekly and monthly trends. h. The system shall provide ongoing calibration with BBB to continually refine the data collected.
i. The system shall include unlimited AVL data storage and processing. j. The system shall be able to provide real-time information usage statistics on per route and/or bus stop.
k. Assignment of a bus to a route must be able to be done remotely via Administrative privileges. The changing of one bus to another route must also be available. l. The system shall allow data to be filtered by date range, day of week, time of day, and other filters.
m. The systems shall allow the above analytics viewed in real time or by historical record by route, bus stop, work run and other filter/sort criteria to meet user needs. n. The system shall allow data to be exported via tabular format (e.g. CSV) or via API access.
o. The system shall allow for route/system playback capabilities to identify where and why transit delays occur:
a. Playback shall enable a user to view schedule adherence for every GPS coordinate
b. Playback shall enable a user to view headway adherence relative to the prior vehicle for every GPS coordinate.
p. The system shall provide historical reports for overall system on-time performance:
a. By route,
b. By stop along a route,
c. By motor coach operator,
d. By distribution of how early and how late,
e. In tabular format organized by schedule,
f. With ability to replay vehicle positions.
q. The system shall provide running time analyses that:
a. Show overall system performance,
b. Show route-level running times,
c. Show trip-level running times for a route,
d. Shows trip-level running times for an operator,
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 48
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 12 e. Enable users to easily compare actual trip running time relative to scheduled running time and next trip start time,
f. Attribute running times to various factors that impact running time, such as dwell time and variability in travel time,
g. Easily calculate and display percentiles of running times based on historical distribution of running times,
h. Allow running times to be analyzed stop by stop for a given trip, including delay attribution by stop based on dwell times and travel times. r. The system shall provide vehicle speed analytics, including the ability to:
a. View a vehicle speed heatmap detailing route level speeds between each stop, b. Display dwell time for each stop,
c. Easily be able to detect specific corridors, segments, or intersections with lower than desired vehicle speeds.

Software License Requirements for Business Analytics system Unlimited agency users with various permissions and abilities within the system relative to user roles.

D. General Requirements:

The following requirements apply to all three solutions. a. System shall be turnkey.
b. Proposer shall describe their go-live strategy and average release timelines. c. Software as a Service (SaaS) fully hosted and cloud-based web platform. d. Unlimited data storage.
e. Continuous software updates for duration of license. f. All data provided by the City and the Contract Work Product (as defined in the Software as a Service template) is the property of the City of Santa Monica.

User Experience and Reliability of System
a. The solutions shall be based on the latest available technology. b. All components of the real-time information, alerting, and/or business analytics system(s) must be compliant with the Americans with Disabilities Act (ADA), as well as Sections 504 and 508 of the Rehabilitation Act of 1973. c. All Graphic User Interfaces and public communications within or concerning the system shall meet the BBB brand guide (e.g., logos, color scheme, fonts, etc.), and no interface or communication will be released without approval of BBB staff. The look and feel of the Graphic User Interfaces must be intuitive and appealing to a broad audience, including users of all ages.
d. The system, including all components, data, and user app, must operate reliably with no degraded performance, slow speed, or loss of functionality with at least a 99.9% rate of system availability and system accuracy on a weekly basis, excluding periods of scheduled maintenance, which, to the degree possible, should be restricted to hours when BBB buses are not in service.

Customer Service Support of System
a. The Contractor shall provide a dedicated Account Manager and ongoing technical/administrative support for BBB.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 49
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 13 b. The Contractor shall provide other ongoing support to include live chats with customer service representatives when the designated representative is unavailable by telephone and other communication channels such as email. c. The Contractor shall begin deployment and testing within 30-60 days after Notice to Proceed.
d. The Contractor shall provide data launch and support to begin start-up. e. BBB shall be provided with two business days of onsite train-the-trainer training for operations, community engagement, customer service, and other staff as applicable, before system launch. Further training shall be provided as significant updates affecting procedures or workflows are released.
f. BBB shall be provided with live user support (preferably onsite) during launch of the system.
g. The solution shall include system health monitoring with automatic distribution of SMS and/or email notifications to a select group of BBB staff during system outages more than 30 minutes in length to enable BBB to provide proactive customer notifications. h. Upon resolution of the outage, the Contractor shall provide the same select group of BBB users with an email notification that the outage has been resolved, including root cause and remedy.
i. The Contractor shall respond to any service issues or requests submitted by BBB and seek to resolve and close any issues relative to their urgency and/or impact within the following time frames:
a. A Level “A” Priority shall mean and refer to a System error that renders the System inoperable. SaaS provider shall assign resources within 30 minutes and shall continue to work on the problem until the problem is resolved. Average resolution time shall be less than three (3) hours.
b. A Level “B” Priority shall mean and refer to the detection of a System error that seriously impairs System operations but does not render the System inoperable.

SaaS Provider shall assign resources within two (2) hours and continue to work on the problem until the problem is resolved. Average resolution time shall be less than 24 hours.
c. A Level “C” Priority shall mean and refer to a minor problem, but of sufficient severity to warrant correction before the next scheduled Upgrade or Update. SaaS Provider shall assign resources sufficient to resolve the problem within no more than thirty (30) days.
d. A Level “D” Priority shall mean and refer to any other minor problems that do not severely affect the operation of the System. SaaS Provider shall incorporate corrections into the next scheduled Upgrade or Update
j. BBB shall have the ability within the application to escalate technical, service, or functionality issues to the proposer for review and resolution. k. The application shall provide BBB staff to report issues and submit comments and feedback for system improvement.
l. The application must remain operational under any new operational system or other third-party software (including, but not limited to, security/firewall software) released at the City / BBB during the term of the contract.

Demonstration/Test Instance
To be responsive, the Contractor shall implement a demonstration instance of the proposed approach, which can provide its reporting platform for all the routes in the feed within three calendar days of the deadline for submission of proposals. This demonstration shall be made continuously available to BBB for a minimum of seven calendar days.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 50
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 14 E. System Administration and Reporting
a. All reports shall be exportable to standard, non-proprietary formats such as PDF (Portable Document Format), MS Excel, or comma-separated value (.csv) file. b. The contractor shall be responsible for developing additional custom reports or views following system implementation and/or an interface to allow BBB to build custom reports in a user-friendly manner.
c. These reports shall include an SQL based data mart.

F. Security and Confidentiality of Data (Supplemental to Security Requirements Discussed in Operational Requirements Section)
a. The system design shall ensure that all data is safeguarded from unauthorized access or use and programs are protected from virus, malware, and cyber-attacks. b. All elements of the system shall comply with the City of Santa Monica’s privacy policy. c. The proposer will provide a plan as part of the proposal for monitoring, controlling, and updating security and encryption (if/where applicable) tools on an ongoing basis. d. The system shall be fully compliant with latest industry security and (if applicable) encryption standards.
e. The system shall be incorporated into the City’s disaster recovery plan. The proposer will be responsible for providing a system capable of meeting BBB’s expected availability and recovery times.
f. The system and the proposer’s staff shall maintain the following standards of confidentiality:
a. Confidential and Protected Information, as defined in the attached Software as a Service Agreement, is exempt from disclosure to the public or other unauthorized persons under state and federal statutes.
b. All Confidential Information shall be kept confidential and protected from disclosure to any persons other than employees, agents, officers or representatives of such Party who have a need to know;
c. All Confidential Information shall be held in the strictest of confidence and shall not be disclosed, disseminated or revealed to any other third party without the prior written permission of an authorized representative of the SaaS Provider, the Director of the City’s Big Blue Bus Department, and the City Attorney.

G. Project Management
a. The proposer shall establish a Project Management Team to manage and perform all functions and activities.
o Overall project management
o Project timeline and milestones
o Resource allocation
o System / software development, operations, and upgrades (if applicable) o Ongoing project quality review
o Contract administration interface with BBB
o Performance reporting
o Risk assessment
o Issue tracking and resolution benchmarks
b. A Project Management Plan shall be included as part of the proposal, which shall include:
o A description of the management organization of the project including organization chart, identification of key personnel assigned to it with their responsibilities and relationships.
o A detailed project schedule that will allow BBB to monitor progress effectively. o A full description of project management controls on progress, performance, quality, costs, schedule, and risks.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 51
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 15 o A schedule of communications including frequency of activity and status reports, reporting method, and individuals responsible for each communication.

H. Quality Assurance and Quality Control
Contractors shall include in their proposals detailed descriptions of quality processes employed to assure that the quality of the system (including all software, materials, functionality, operation, and customer service response) are of a level that meets or exceeds the design goals, performance, and reliability requirements stated herein.

The quality assurance program would shall include:
o Benchmarks against which the quality of service delivery can be measured, to include a system reliability (uptime) benchmark of no less than 99.9% o Prevention, detection, notification, and process to alleviate any systematic problems,
o Avoidance and elimination of potential security breaches.

I. Implementation Plan
The implementation plan shall contain:
o Detailed milestones and schedule for development, marketing, training, launch, and acceptance,
o Detailed interface (narrative and schematic) to internal and external (if applicable) systems,
o Implementation support required of BBB,
o Communication plan for launch of customer-facing features and upgrades.

J. Measures of Project Success
General Metrics
The solution must include measurement of the success of the project. The metrics should align with project goals, which include the following:

Real-time bus arrival predictions that improve the customer experience:
a. Improve prediction accuracy across all communication channels b. Provide accurate, reliable real-time bus arrival predictions to customers using electronic devices to access third-party and/or the proposer’s own app, if available c. Provide active, reliable arrival prediction data to BBB’s network of real-time signs d. Effectively and reliably provide predictions to customers using SMS and IVR to request the data
(Optional) Customer alerts:

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 52
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 16 a. Generate service updates and alerts automatically or with minimal user intervention across a variety of communication channels including email, web, SMS, and social media
b. Provide accurate, timely service alerts via API to third-party applications such as Transit, Moovit, Google maps, and others
c. Provide accurate reliable alert data to BBB’s network of real-time signs if applicable Business analytics:
a. Planning: Recommend run-times and trips across the transit network b. Planning: Provide data to investigate stop level dwell time by examining where/ when/ why it occurs in order to inform adjustments in stop location and fare payment program including travel speeds
c. Operations: Create functional live supervisor field management on laptops d. Operations: Provide data for OTP analysis to determine problem segments, timepoints for the purpose of improving schedules management
e. Operations: Provide a tool for active headway management f. Department-wide: Improve interdepartmental communication regarding missed service and service delays
g. Customer Service: Reduce average customer service call time by 20% h. Customer Service: Reduce Customer Service Escalations and call backs i. Customer Service: Reduce the volume and closure rate of help tickets by providing real-time response to questions and issues concerning bus locations j. Customer Service: Improve overall customer service productivity Project Delivery Metrics
The project delivery will be judged on standard project management controls metrics, including:
o Schedule - based on such elements as milestone achievement and earned value analysis
o Quality - based on defect burn down rates and customer satisfaction o Budget - based on budget adherence
System Performance Metrics
o The real-time information app will track any failures in functionality in all phases and features and report these for root cause analysis and permanent eradication of the issue via update or other means.
o All components, data, and user app, shall operate reliably with no degraded performance, slow speed, or loss of functionality with at least a 99.9% rate of system availability and system accuracy on a weekly basis
o Timely responses and resolutions to all support-related inquiries shall be provided within the service level agreement standards listed in this RFP o The real-time information app will provide data for total cost of ownership (TCO) analysis.

Acceptance
Acceptance would be conditional upon system performance as measured by performance metrics.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 53
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 17 B. CITY CONTACT
The City has designated Barbara Andres as its contact (the “City Contact”) for this request for proposals (this “RFP”). The City Contact’s information is listed below:

Barbara Andres, PMP
Executive Admin Assistant
City of Santa Monica
Big Blue Bus
1660 7th Street
Santa Monica, CA 90401
Telephone: (310) 458-1975 ext. 5811
E-mail: [email protected]
Office Hours:

Monday through Thursday, 8:00 AM to 6:00 PM
Alternate Fridays 8:00 AM to 5:00 PM
The City of Santa Monica offices are closed every other Friday. Please call to ensure that offices are open and that staff is available.

Any inquiries or requests regarding this procurement should be submitted via ProcureNow.

Other City officers, agents, employees or representatives do not have authority to respond on behalf of the City. Contact with unauthorized City personnel during the selection process may result in disqualification.

City’s Online Vendor Portal
The website for this RFP and related documents is: ProcureNow or https://secure.procurenow.com/portal/santa-monica-ca. All project correspondence will be posted on the ProcureNow website. It is the responsibility of Proposers to check the website regularly for information updates and RFP clarifications, as well as any RFP addenda.

C. ORIGINAL DOCUMENTS
Proposer shall complete and return the following documents:
x Proposal (including cost proposal)
x RFP Addenda if issued
x Non-Discrimination Policy Acknowledgement
x Non-Collusion Declaration (this does not need to be notarized) x Certification Regarding Debarment
x Vendor Information Security Assessment (VISA) Questionnaire If you are selected to provide the service, you will need to submit the following forms:
x Oaks Initiative Disclosure Form (if the award amount is >$25,000 annually; identifies recipients of public benefit in relation to political donation restrictions: click here for more information)
x Living Wage Certification (if the award amount is >$54,200) DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 54
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 18 You must also obtain a business license, or provide your current business license number.

You can go to the Business License page for more information.

D. BEST QUALIFIED PERSON OR FIRM
The award, if any, will be made to the best qualified person or firm(s). In evaluating whether a proposer(s) is (are) the best qualified person or firm(s) pursuant to the Santa Monica Municipal Code, City staff may utilize some or all of the following criteria:

1. The training, credentials and experience of the person or firm;

2. The demonstrated competence, ability, capacity and skill of the person or firm to perform the contract or provide the services;

3. The capacity of the person or firm to perform the contract or provide the service promptly, within the time specified, and without delay;

4. The sufficiency of the person’s or firm’s financial and other resources;

5. The character, integrity, reputation and judgment of the person or firm;

6. The ability of the person or firm to provide such future service as may be needed;

7. The price which the person or firm proposes to charge, including whether the price is fair, reasonable and competitive; and

8. Any other factor which will further the intent set forth in Section 608 of the City Charter.

The City shall have absolute discretion in determining the applicability and weight or relative weight of some or all of the criteria listed above and is not required to select the lowest monetary proposer.

II. CONDITIONS GOVERNING THE PROCUREMENT
A. GENERAL REQUIREMENTS
This procurement will be conducted in accordance with the City of Santa Monica procurement codes and procedures.

1. Receiving Time / Late Proposals
It is the responsibility of proposer to see that their proposal is submitted with sufficient time to be received by the City prior to the proposal closing time. The receiving time in the City Office will be the governing time for acceptability of proposals.

Late proposals are not accepted.

2. Acceptance of Conditions Governing this RFP
Submission of a proposal constitutes acceptance of the Evaluation Factors contained in this RFP.

3. Incurring Cost
Any cost incurred by the proposer in preparation, transmittal, presentation of any proposal or material submitted in response to this RFP shall be borne solely by the proposer.

4. Prime Consultant Responsibility
Any agreement that may result from the RFP shall specify that the prime consultant is solely responsible for fulfillment of the agreement with the City. The City will make agreement payments only to the prime consultant.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 55
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 19 5. Sub-consultants
Use of sub-consultants must be clearly explained in the proposal, and major sub-consultants must be identified by name. Prime consultants shall be wholly responsible for the entire performance whether or not sub-consultants are used.

6. Amended Proposals
A proposer may submit an amended proposal before the deadline for receipt of proposals. Such amended proposals must be complete replacements for a previously submitted proposal and must be clearly identified as such in the transmittal letter. City personnel will not merge, collate, or assemble proposal materials.

7. Proposer’s Rights to Withdraw Proposal
Proposers will be allowed to withdraw their proposals at any time prior to the deadline for receipt of proposals. The proposer must submit a written withdrawal request signed by the proposer’s duly authorized representative addressed to the City Contact.

8. Proposal Offer Firm
Responses to this RFP, including proposal prices, will be considered firm for ninety (90) days after the due date for receipt of proposals or sixty (60) days after receipt of a best and final offer, if one is requested.

9. Best and Final Offer
The City reserves the right to request Best and Final Offers from any or all proposers. This will be the only opportunity to amend or modify proposals based on feedback from the City. Information from competing proposals will not be disclosed to other proposers prior to submission of a Best and Final Offer.

10. Living Wage Requirement
Any agreement issued as a result of this Request for Proposal may be subject to the City’s Living Wage Ordinance, Santa Monica Municipal Code Chapter 4.65 (LWO), and its implementing regulations.

11. Disclosure of Proposal Contents
All proposals are subject to the provisions of the California Public Records Act, California Government Code section 6250 et seq., and any information submitted with a response is a public record subject to disclosure, unless a specific exemption applies.

12. No Obligation
This RFP in no manner obligates the City to the eventual rental, lease, purchase, etc., of any goods or services offered until a valid written agreement is executed by the City and the selected proposer.

13. Termination
This RFP may be canceled at any time and any and all proposals may be rejected in whole or in part when the City determines such action to be in the best interest of the City of Santa Monica.

14. Sufficient Appropriation
Any agreement awarded for multiple years as a result of this RFP may be terminated if sufficient appropriations or authorizations do not exist. Such termination will be effected by sending written notice to the selected proposer. The City’s decision as to whether sufficient appropriations and authorizations are available will be accepted by the selected proposer as final.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 56
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 20 15. Errors and Restrictive Specifications
If a proposer discovers any ambiguity, conflict, discrepancy, omission, or other error in the RFP, the proposer should immediately notify the City Contact designated in Section I, B.

Without disclosing the source of the request, the City may issue a written addendum to clarify the ambiguity, or to correct the problem, omission, or other error.

If prior to the submission date, a proposer knows of or should have known of an error in the RFP but fails to notify the City Contact of the error, the proposer shall submit their proposal at his, her or its own risk, and, if awarded an agreement, shall not be entitled to additional compensation or time by reason of error or its later correction.

16. Legal Review
The City requires that all proposers agree to be bound by the General Requirements contained in this RFP.

17. Governing Law
This RFP, and any agreement entered into pursuant to this RFP, are governed by the laws of the State of California.

18. Oral Changes and Basis for Proposal
Proposers may not rely upon oral explanations. All changes and addenda will be issued in writing. Only information supplied by the City in writing through the City’s Contact, or in this RFP should be used as the basis for the preparation of proposals.

19. Agreement Terms and Conditions
The agreement between the City and the selected proposer(s) will follow the format specified by the City and contain the terms and conditions set forth in Exhibit A, Software as a Service Agreement. However, the City reserves the right to negotiate with a successful proposer the final provisions or provisions in addition to those contained in this RFP. The contents of this RFP, as revised and/or supplemented, and the successful proposal will be incorporated into and become part of the agreement.

Should a proposer object to any of the City’s terms and conditions, as contained in this Section or in Exhibit A, that proposer must propose specific alternative language in his, her, or its proposal. Proposer must provide a brief discussion of the purpose and impact, if any, of each proposed changed followed by the specific proposed alternate wording.

The City may or may not accept the alternative language. General references to the proposer’s terms and conditions or attempts at complete substitutions are not acceptable to the City and may result in disqualification of the proposer.

20. Proposer’s Terms and Conditions
Proposers must submit with the proposal a complete set of any additional terms and conditions that they expect to have included in an agreement negotiated with the City.

21. Proposer Qualifications
The City may make such investigations as necessary to determine the ability of the proposer to adhere to the requirements specified within this RFP.

22. Right to Waive Minor Irregularities
The City reserves the right to waive minor irregularities and the right to waive mandatory requirements, provided that all of the otherwise responsive proposals fail to meet the same DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 57
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 21 mandatory requirements and/or doing so does not otherwise materially affect the procurement. This right is at the sole discretion of the City.

23. Change in Agreement or Representatives
The City reserves the right to require a change in the selected proposer or representatives if the assigned representatives are not, in the opinion of the City, meeting its needs adequately.

24. City Rights
The City reserves the right to award the proposal to separate proposers on any of the services as set forth in the proposer’s proposal. It is further understood that if the proposer to whom any recommended award is made fails to enter into an agreement with the City, award may be made to the next best qualified person or firm, who shall be bound to perform as if she, he or it received the award in the first instance.

25. Right to Publish
Throughout the duration of this procurement process and agreement term, potential proposers, and proposers, must secure from the City written approval prior to the release of any information that pertains to the potential work or activities covered by this procurement or the subsequent agreement. Failure to adhere to this requirement may result in disqualification of the proposer or termination of the agreement.

26. Ownership of Proposals
All documents submitted in response to the RFP shall be become the property of the City of Santa Monica and are subject to the provisions of the California Public Records Act, as described in Section II. A. 11. herein.

27. Agreement Award
Proposal will be evaluated by a committee comprised of City staff and may include outside consultants (the “Evaluation Committee”). The Evaluation Committee will make an award recommendation to City staff. City Council may give approval of the agreement and/or direct staff to negotiate the final terms and execute the agreement.

This agreement shall be awarded to the proposer or proposers whose proposal is best qualified, taking into consideration the evaluation factors set forth in the RFP. The most qualified proposal may or may not have received the most points or be the lowest cost proposal. Proposers will be notified when the award is being made or an award recommendation goes to the City Council for approval.

28. Protest Deadline
All parties wishing to file a protest shall comply with the procedures set forth in Santa Monica Municipal Code section 2.24.105 found here. Proposer may file a written protest with the Director of Finance no more than seven calendar days following the posting of award recommendation on the City’s online vendor portal website.

Protests received after the deadline will not be accepted.

III. SUBMISSION FORMAT AND ORGANIZATION
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 58
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 22 A. NUMBER OF RESPONSES
Proposers may submit multiple proposals, if desired. The City is not recommending or suggesting that proposers submit multiple proposals. The City is merely stating an available option. If a proposer chooses to submit multiple proposals, each must be entirely separate from the others. The Evaluation Committee will not collate, merge, or otherwise manipulate the proposer’s proposals.

B. PROPOSAL FORMAT

1. Letter of Transmittal
a. Identify the submitting organization;
b. Identify the name, title, telephone and fax numbers, and e-mail address of the person authorized by the organization to contractually obligate the organization; c. Identify the name, title, telephone and fax numbers, and e-mail address of the person authorized to negotiate the contract on behalf of the organization; d. Identify the names, titles, telephone and fax numbers, and e-mail addresses of persons to be contacted for clarification;
e. Be signed by the person authorized to contractually obligate the organization; f. Acknowledge receipt of any and all amendments to this RFP.

2. Qualifications
Provide a brief summary of your firm’s history, its capabilities, and its recent relevant experience (last five years). Also, describe your demonstrated experience with similar projects and qualification including professional licenses and certifications.

3. Key Personnel
Describe the project team composition and include resumes of key personnel. Proposed members should be available for ninety (90) days from the proposal due date. The City must be promptly notified of any changes in key personnel prior to award.

4. References
List a minimum of three (3) references for whom comparable services were provided to in the last five (5) years. Include the name of the firm, name of the contact, telephone number of the contact, email address of contact (if available), brief description of the services provided and your firm’s role, and the start and completion date.

5. Project Work Plan
Describe your understanding of the project and approach. Include deliverables, milestones, assumptions, and identify potential risks that could delay the project. List any resources you expect the City to provide.

6. Cost Proposal
Respondents to this request for proposal shall provide pricing for the line items listed in the table below. Please note if a pricing unit (lump sum, each, monthly, or per transaction) is not applicable in the event that a different pricing unit is used for that service (e.g., per DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 59
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 23 transaction versus lump sum or monthly) by referring to the line item where the pricing is covered. If relevant, separate tables may be provided for each of Options A, B, and C.

IV. EVALUATION

EVALUATION POINT SUMMARY
Line Description Unit Quantity Unit Price Extended
Price
Implementation of Real-time information, Alerts, and Analysis System(s) One-time or capital costs
1 Project management
services
Lump sum 1
2 System set-up,
configuration, and
documentation
Lump sum 1
3 Customer and/or
agency website set-up
and marketing
services
Lump sum 1
4 Training (staff) Lump sum 1
5 Application and
software licenses
Lump sum 1
6 Testing of custom
features and functions
Lump sum 1
Monthly service fees (if applicable)
7 System operation,
administration, and
reporting
Monthly 12
8 Hosting, computer
and network services
Monthly 12
9 Other (attach
explanation)
Monthly 12
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 60
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 24 All proposals meeting the requirements will be evaluated using the same criteria and point structure. Evaluations will be based on the weighted criteria listed below, which correspond to information requested in various sections of the proposal:

Note: Only those that achieve a score of seventy (70) points or more will be eligible for consideration and evaluation under this proposal.

CRITERIA MAXIMUM POINTS
Stated Requirements 40
Experience 10
Quality Control 10
Cost of Services, Cost Control 30
Stability / References 10
TOTAL POINTS 100
A. EVALUATION FACTORS
Stated Requirements: Up to forty (40) points may be awarded based on the Proposer’s ability to successfully perform the outlined services and meet relevant criteria. Evaluation will be based on Proposer’s ability to respond to the technical, security, scalability, reporting, and service requirements of this RFP.

Experience: Up to ten (10) points may be awarded based on the evaluation of the proposer’s knowledge and prior experience. Evaluation will be based on relevant experience of key personnel based on resumes showing technical knowledge and experience. Evaluation will also be based on level of the firm’s previous projects of comparable complexity, scale and nature; training and proven expertise in the area of work required; experience in projects completed for public entities; and the firm’s proposed work plan.

Quality Control (Technical / Operational): Up to ten (10) points may be awarded based on whether the distinct goals established for each component are met. Brief descriptions of previous project experiences should be used as examples of how quality control was achieved with former clients. Evaluation will also be made based on Proposer’s ability to provide BBB staff with necessary reports as described in RFP.

Cost of Services, Cost Control: Up to thirty (30) points may be awarded for the best pricing with all pricing factors taken into account. The consultant’s overall cost proposal for the project should reflect cost effective work and services. Cost control, performance within budget allocations, prudent auditing practices, management, and clear and DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 61
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 25 constant communication with City staff are essential to the success of this project. Brief descriptions of previous project experiences should be used as examples of how this was achieved with former clients, along with key examples of the firm’s accuracy in cost estimating.

Stability/References: Up to ten (10) points may be awarded upon an evaluation of proposer’s work for similar engagements. Please submit at least three references from public or private entities of similar size and scope. Additionally, provide evidence of insurance; description of firm size and structure, including number of partners and owners; and confirmation of firm’s independence and license to practice in California.

B. CONSULTANT SELECTION PROCESS:

Selection
The City of Santa Monica, through either the City Council or the City Manager (or his designee) has the sole authority to select the consulting firm and reserves the right to reject any and all proposals. The City reserves the right to approve or reject all subconsultants and engineers proposed to be retained by the prime consultant. Upon signing of the agreement, no change in proposed personnel or sub-consultants can be made without the City’s review and written authorization.

By submitting a response to this RFP, prospective consultants waive the right to protest after award or seek any legal remedies whatsoever regarding any aspect of this RFP. The City reserves the right to select any number of finalists. In addition, the City reserves the right to issue written notice to all prospective consultants of any changes in the RFP terms or proposal submission schedule, should the City determine in its sole and absolute discretion that such changes are necessary. The City reserves the right to request additional information from any proposing consultant and to reject any and all proposals.

All original work products, including computer files, shall remain the property of the City.

The City reserves the right to retain an expert to evaluate the proposing consultant’s work or qualifications at all stages in the selection process. Additionally, any contract entered into will be subject to termination at any stage if in the judgment of the City, such termination is in the best interest of the City. In the event such decision is made, appropriate written notice would be given before any termination and the consultant would be compensated on a pro-rata basis for work performed.

The responsible proposer whose proposal is the most advantageous to the City, taking to consideration all the evaluation factors will be recommended for the contract award.

Notwithstanding the Evaluation Team’s selection, the City reserves the right to award this RFP and the resultant Contract in any manner it deems to be in the best interest of the City and make the selection based on its sole discretion. The City is the sole and exclusive judge of quality and compliance with proposal specifications in any of the matters pertaining to this RFP.

Contract Award and Execution
Selection of a proposer with whom the City enters into contract negotiations with, or a recommendation of an award by the Evaluation Committee or any other party, does not constitute an award of Contract. Once the City formally awards the contract, the successful consultant will be notified to enter into an agreement. If the selected consultant does not DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 62
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 26 enter into the agreement, the City will begin negotiations with the second highest ranking proposing consultant.

Please review all contract forms prior to submitting a proposal. The City of Santa Monica intends to use these forms as the baseline agreements with the successful consultant.

The City will not entertain proposals to make material changes to the contract form once the project has been awarded. If you wish to request changes to the contracting forms, you must do so during the proposal process. In addition, the City requires compliance with several other policies and ordinances, proposing consultants will need to complete these Exhibits and submit with their Proposal.

The RFP document and the successful proposal response, as amended by agreement between the City of Santa Monica and the successful consultant, will become part of the contract documents. Additionally, the City of Santa Monica may verify the successful consultant’s representations that appear in the proposal. Failure of the successful consultant to perform as represented may result in elimination of the successful consultant from further negotiation or in contract cancellation or termination.

No oral explanation or instruction of any kind or nature whatsoever given before the award of a contract to a consultant shall be binding. The City of Santa Monica shall not be bound, or in any way obligated, until the City has awarded the contract and all documents have been executed. The proposing consultant may not incur any chargeable costs prior to final contract execution

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 63
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 27 City of Santa Monica
Non-Discrimination Policy Acknowledgment
A. Discrimination.

Discrimination in the provision of services may include, but not be limited to the following:
(a) Denying any person any service, or benefit or the availability of a facility. (b) Providing any service, or benefit to any person which is not equivalent, or in a non-equivalent manner or at a non-equivalent time, from that provided to others. (c) Subjecting any persons to segregation or separate treatment in any manner related to the receipt of any service.
(d) Restricting any person in any way in the enjoyment of any advantage or privilege enjoyed by others receiving any service or benefit.
(e) Treating any person differently from others in determining admission, enrollment, quota, eligibility, membership, or any other requirement or condition which persons must meet in order to be provided any service or benefit.
(1) Contractor shall take affirmative action to ensure that intended beneficiaries of this Agreement are provided services without regard to race, color, religion, national origin, ancestry, sex, age, gender, gender identification, gender expression, sexual orientation, marital status, AIDS or disability. (2) Contractor shall further establish and maintain written procedures under which any person applying for or receiving services hereunder, may seek resolution from Contractor of a complaint with respect to any alleged discrimination in the provision of services by Contractor's personnel.

At any time any person applies for services under this Agreement, he or she shall be advised by Contractor of these procedures. A copy of these procedures shall be posted by Contractor in a conspicuous place, available and open to the public, in each of Contractor's facilities where services are provided hereunder.

B. Non-discrimination in Employment
(1) Contractor certifies and agrees that it will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender, gender identification, gender expression, marital status, AIDS or disability in accordance with the requirements of City, State or Federal law. Contractor shall take affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender, gender identification, gender expression, marital status, AIDS or disability, in accordance with the requirements of City, State and Federal law. Such shall include, but not be limited to, the following:
(a) Employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation. (b) Selection for training, including apprenticeship.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 64
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 28 (2) Contractor agrees to post in conspicuous places in each of Contractor's facilities providing services hereunder, available and open to employees and applicants for employment, notices setting forth the provisions of this non-discrimination policy. (3) Contractor shall, in all solicitations or advertisements for employees placed by or on behalf of Contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender, gender identification, gender expression, marital status, AIDS or disability, in accordance with the requirements of City, State or Federal law.
(4) Contractor shall send to each labor union or representative coworkers with which it has a collective bargaining agreement or other contract or understanding a notice advising the labor union or workers' representative of Contractor's commitments under this non-discrimination policy. (5) Contractor certifies and agrees that it will deal with its sub-Contractors, bidders, or vendors without regard to race, color, religion, national origin, ancestry, sex, age, sexual orientation, gender, gender identification, gender expression, marital status, AIDS or disability, in accordance with the requirements of City, State and Federal law.
(6) In accordance with applicable State and Federal law, Contractor shall allow duly authorized representatives of the County, State, and Federal government access to its employment records during regular business hours in order to verify compliance with this non-discrimination policy.

Contractor shall provide other information and records as the representatives may require in order to verify compliance with this non-discrimination policy. (7) If City finds that any of the provisions of this non-discrimination policy have been violated, the same shall constitute a material breach of agreement upon which City may determine to cancel, terminate, or suspend this Agreement. While City reserves the right to determine independently that this nondiscrimination policy has been violated, in addition, a determination by the California Fair Employment and Housing Commission or the Federal Equal Employment Opportunity Commission that Contractor has violated State or Federal non-discrimination laws shall constitute a finding by City that Contractor has violated the provisions of this non-discrimination policy. (8) The parties agree that in the event Contractor violates any of the non-discrimination policies set forth herein, City shall be entitled, at its option, to the sum of five hundred dollars ($500) pursuant to Civil Code Section 1671 as liquidated damages in lieu of canceling, terminating or suspending this Agreement.
(9) Contractor hereby agrees that it will comply with Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794), all requirements imposed by applicable Federal Regulations, and all guidelines and interpretations issued pursuant thereto, to the end that no qualified disabled person shall, on the basis of disability, be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity of the Contractor receiving Federal Financial Assistance. ___________________________________ ____________________________________ Signature/Date Name of Proposer
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 65
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 29 NON-COLLUSION DECLARATION TO ACCOMPANY

PROPOSALS OR BIDS
STATE OF CALIFORNIA }
COUNTY OF LOS ANGELES }
, being first duly sworn, deposes, and says: that He/She is:
(Insert “Sole Owner,” “A Partner”, “President,” “Secretary,” or other proper title) of (Insert name of proposer)
Who submits herewith to the City of Santa Monica the attached proposal; that He, She, It, or They is (are) the person(s) whose name(s) is (are) (strike out words not appropriate) signed to the hereto attached proposal; that said proposal is genuine; that the same is not sham or collusive; that all statements of fact therein are true; that such proposal was not made in the interest or on behalf of any person, partnership, company, association, organization or corporation not therein named or disclosed.

Declarant further deposes and says: that the proposer has not directly or indirectly by agreement, communication or conference with anyone attempted to induce action prejudicial to the interests of the public body which is to award the contract or of any other proposer, or anyone else interested in the proposed contract; that the proposer has not in any manner sought by collusion to secure for himself, herself, itself, or themselves, an advantage over any other proposer. (strike out words not appropriate)
Declarant further deposes and says that prior to the public opening and recording of proposals the said proposer:
(a) Did not, directly or indirectly, induce or solicit anyone else to submit a false or sham Proposal;
(b) Did not, directly or indirectly, collude, conspire, connive or agree with anyone else that said proposer or anyone else would submit a false or sham proposal, or that anyone should refrain from proposing or withdraw his/her proposal;
(c) Did not, in any manner, directly or indirectly, seek by agreement, communication or conference with anyone to raise or fix any overhead, profit or cost element of his, her, its, their price, or of that of anyone else; and
(d) Did not, directly or indirectly, submit his, her, its, or their proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, depository, or to any member or agent thereof, or to any individual or group of individuals, except to the awarding authority or to any person or persons who have a partnership or other financial interest with said proposal in his, her, its, or their business. (strike out words not appropriate)
I declare under penalty of perjury that the foregoing is true and correct.

____________________________ _____________________________ Signature/Date Name of Proposer
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 66
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 30 CITY OF SANTA MONICA

CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT,

AND OTHER RESPONSIBILITY MATTERS
This certification must be completed for your proposal to be considered.

The undersigned certifies, to the best of his or her knowledge and belief, that:
1) The Bidder and/or any of its Principals, contractors, subcontractors and sub recipients are not presently debarred, suspended, proposed for debarment, or declared ineligible for the award of or voluntarily excluded from participating in contracts by any Federal agency and are not presently on the System for Award Management (SAM) or being considered for the SAM OR ineligible to work on contracts for violations of California Labor Code Sections 1777.1 or 1777.7;

2.) “Principals,” for the purpose of this certification, means officer; directors; owners; partners; and, persons having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a subsidiary, division, or business segment, and similar position) ;

3.) The Bidder also certifies that if awarded a contract it shall provide immediate written notice to the City of Santa Monica if, at any time, the Bidder learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances;

4.) A certification that any of the items in this provision exists will not necessarily result in withholding of an award under this solicitation. However, the certification will be considered in connection with a determination of the Bidder’s responsibility. Failure of the Bidder to furnish a certification or provide such additional information as requested by City of Santa Monica may render the Bidder non-responsive;

5.) Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render, in good faith, the certification required by this provision. The knowledge and information of a Bidder is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings; and

6.) The certification of this provision is a material representation of fact upon which reliance was placed when making award. If it is later determined that the Bidder knowingly rendered an erroneous certification, in addition to other remedies available to the City, the City of Santa Monica may terminate the contract resulting from this solicitation for default and pursue any other available legal remedies.

By signing below, I declare under penalties of perjury that the forgoing certifications and assurances, any other statements made by me are true and correct.

Name (printed): _______________________________ Title: ___________________________ Signature: ______________________________________ Date: ____________________ Name of Company: ________________________________ RFP No. : ____________ DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 67
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 31 Vendor Information Security Assessment
(VISA) Questionnaire
Purpose: This Vendor Information Security Assessment (VISA) Questionnaire requests information concerning a Cloud Service Provider (the Vendor), which intends to provide to the City of Santa Monica (The City) any or all of the following services: Software as a Service (SaaS); Platform as a Service (PaaS); and Infrastructure as a Service (IaaS).

Note/Instructions:
• SaaS, PaaS and IaaS are each a ‘cloud’ servicing model, in which software and database applications, computer network infrastructure and/or computer hardware/software platforms is/are hosted by the Vendor and made available to customers interconnected to a network, typically to the Internet. • This Questionnaire is for the sole use of the intended Vendor and may contain confidential information of individuals and businesses collected, stored, and used by The City. Any unauthorized collection, storage, use, review or distribution may be prohibited by California and/or Federal laws. If you are not the intended recipient of this Questionnaire, please contact the sender by e-mail and destroy all copies of the Questionnaire.
• The Vendor shall provide answers to the questions or information to the requests provided below. • The Vendor shall provide the latest), System & Organization Controls (SOC) Type 2 Audit Report. • In the event that the Vendor determines that it cannot meet the City’s security and or privacy requirements, the Vendor may submit a request for an exception to the City’s requirements and propose alternative countermeasures to address the risks addressed in this Questionnaire. The City’s Information Security Officer (ISO) may approve or reject the exception request, depending on the risks associated with the exception request.
• Upon receipt of the Vendor’s response, the Information Services Department Information Security will conduct a security risk assessment, using the following scoring methodology:

A = Meets completely.

B = Partially meets. The Vendor may be required to provide additional requested information.

C = Doesn’t meet. The Vendor may be required to provide missing/additional detail.

Vendor Information:

Vendor Organization Name
Address
Information Security Contact Person Name
Email
Phone
Date this Questionnaire Completed
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 68
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 32 1.0 BUSINESS PROCESS AND DATA EXCHANGE REQUIREMENTS
# Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the
Vendor

1.1 Please provide a detailed
description of the business process
that will be supported by the Vendor,
as it relates to the proposed
requirements of the City’s RFP or
other Business Requirements
Document (BRD)

1.2 Has the Vendor adopted and
implemented information security
and privacy policies that are
documented, are accessible to the
City, and conform to ISO 27001/2 –
Information Security Management
Systems (ISMS) Standards?

1.3 What data exchange will occur
between the City and the Vendor?
What data will be stored at the
Vendor’s or other third party’s data
storage location? (Provide data
attributes with examples)
Example: (Payment Card
Information, Social Security
Number, Driving License # Patrons
Name, Address, telephone etc.),
which are examples of personal
information, the privacy of which
must be protected as stated by the
California constitutional and
statutory law.

1.4 In the event that the Vendor is
required to store Private Information
(PI), Personally Identifiable
Information (PII), or Sensitive
Information (SI) (collectively, the
Information) about individuals in the
service provider’s business systems,
how does the Vendor maintain the
confidentiality of the Information in
accordance with applicable federal,
state and local data and information
privacy laws, rules and regulations?

1.5 What mechanism and/or types of
tool(s) will be used to exchange data
between The City and the Vendor?
Example: (VPN, Data Link, Frame
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 69
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 33 # Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the
Vendor
Relay, HTTP, HTTPS, FTP, FTPS,
etc.)

1.6 What types of data storage (work in
progress storage and backup
storage) are present or will be
required at the Vendor’s site?
Example: (PCI Credit Card Info,
SSN, DLN, Patrons Name,
Address, telephone, medical
records, etc.)

1.7 Is e-mail integration required
between The City and the Vendor?
Example: The provision of services
may require the City to provide the
Vendor with an e-mail account on
the City’s e–mail server.

1.8 Has the Vendor ever been subjected
to either an electronic or physical
security breach? Please describe
the event(s) and the steps taken to
mitigate the breach(es). What
damages or exposure resulted? Are
records of breaches and issues
maintained and will these records be
available for inspection by the City?

1.9 Does the Vendor maintain formal
security policies and procedures to
comply with applicable statutory or
industry practice
requirements/standards? Does it
include an Incident Response
procedure? Are records maintained
to demonstrate compliance or
certification? Does the Vendor allow
client audit of these records? NOTE:

PLEASE PROVIDE SUPPORTING
DOCUMENTATION.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 70
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 34 2.0 APPLICATION/SOLUTION CONFIGURATION
# Question Response from The
Vendor Score
Additional Information/
Clarification Required
from The Vendor

2.1 What are the Internet and the
browser security configurations for
the application? What security
standards and requirements does
the Vendor maintain to ensure
application security at the user
interface? (A set of detailed
documentation should be provided to
support the compliance.)

2.2 What is the name of the
application(s) that the Vendor will
host in order to provide services to
the City? (List all)

2.3 What functionality will be provided to
the City’s employees or the City’s
customers or other recipient of City
services through the application?

2.4 Will the Vendor use a subcontractor
and/or a third-party service provider?
(List all). If yes, then what data
privacy and information security
agreements are in place between
the Vendor and any
subcontractor/third party to ensure
appropriate and accountable
treatment of information? Note the
City requires each subcontractor
and/or third party to complete this
Questionnaire.

2.5 What is the Vendor's application(s)
hosting hardware and software
platform? Provide a detailed
description, including Service Packs
and a patch or security applications
in use.

Example: Windows or Unix
Operating System (OS) and other
detail.

2.6 How does the Vendor’s application
and database architecture manage
or promote segregation of the City's
data (related to its function as a local
government agency) from its other
customers?

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 71
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 35 # Question Response from The
Vendor Score
Additional Information/
Clarification Required
from The Vendor

2.7 Describe the Vendor’s server and
network infrastructure. Please
provide server and network
infrastructure deployment topology,
including data flow architecture
including but not limited to security
management applications (i.e.
firewalls, etc.)

2.8 Please provide a detail proposed
solution that will be developed as a
part of the Vendor’s implementation
to support this project. (For
example, detailed solution
architecture, secured data flow to
support business processes, etc.).

3.0 DATA PROTECTION
# Question Response from the
Vendor Score
Additional Information/
Clarification Required
from the Vendor

3.1 What will be the medium of data
exchange between the City and
Vendor?

3.2 How will the data be kept secure
during the data exchange process?
Example: (VPN, Data Link, Frame
Relay, HTTP, HTTPS, FTP, FTPS,
etc.)

3.3 How will the City’s data be kept
physically and logically secure at
the Vendor’s preferred storage
location? Example: Locked storage,
Digitally, Encrypted etc.

3.4 What application level protections
are in place to prevent the
Vendor’s or a subcontractor/third
party’s staff member from viewing
unauthorized confidential
information? For example,
encryption, masking, etc.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 72
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 36 # Question Response from the
Vendor Score
Additional Information/
Clarification Required
from the Vendor

3.5 What controls does the Vendor
exercise over the qualification and
performance of its team? Of their
subcontractor/third party’s team(s)?
(For example, criminal background
verification prior to employment,
providing security training after
employment and managing Role
Based Access Control (RBAC)
during employment and network
and application access termination
upon employment termination.

4.0 DATA BACK-UP
# Question Response from the
Vendor Score
Additional
Information/Clarification
Required from the Vendor

4.1 What are the Vendor’s method(s)
used to keep data secured during
the data backup process?

4.2 Is the Vendor’s encryption
technology used to encrypt whole or
selective data?

4.3 What types of storage media will the
Vendor use for data backup
purposes? For example, Tape, Hard
Disk Drive or any other devices.

4.4 Are the Vendor’s backup storage
devices encrypted? If ‘yes,’ please
provide encryption specification,
with type of encryption algorithm
and detail process of encryption
handling. If ‘no,’ provide a detailed
description (with process, tools and
technology) to keep data secured
during the back-up process.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 73
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 37 5.0 DATA RETENTION
# Question Response from the
Vendor Score
Additional
Information/Clarificati
on Required from the
Vendor

5. 1
What is the Vendor’s retention period
of the backed-up data? The data
retention process shall comply with
the City’s data retention policy.

5. 2
Are the data back-up storage media
at the Vendor’s location or other
third-party location?

If the Vendor’s backup storage
devices are stored with another
company, please provide:
x Company Name:
x Address:
x Contact person detail (Phone &
Email):
x What contractual commitments
are in place to guarantee
security performance from these
vendors

What is the media transfer process
(I.e. The lock box process used to
send tapes off-site)?

Who has access to the data storage
media lockbox(es)? (Provide Name
and Role)
Who on the Vendor’s staff or
subcontractor/third party’s staff is/are
authorized to access backup data
storage media? (Provide Name and
Role)
What is the backup data storage
media receipt and release
authorization process(es)? (Please
submit a soft copy of the process)

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 74
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 38 6.0 ACCOUNT PROVISIONING AND DE-PROVISIONING (The Vendor must receive formal pre-authorization from the City’s ISD designated Manager prior to provisioning and de-provisioning of application access account). # Question Response from the Vendor Score
Additional Information/
Clarification Required
from the Vendor

6.1 What is the account
provisioning/removal process?
(Example: how are users accounts
created and managed?)

6.2 What is the account deprovisioning/
removal process? Example: how are
users accounts created and
managed?)

6.3 How will the City’s employees gain
access to required application(s)?

6.4 Does the application(s) have the
capability to restrict access only
from the City’s WAN (Wide Area
Network)?

7.0 PASSWORD MANAGEMENT
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor

7. 1
What will be the policy and/or
procedures for the logging,
authentication, authorization and
password management scheme?
(Please provide a soft copy of the
process)

7. 2
Where will the login and password
credentials be stored?

7. 3
Are the password credentials stored
with encryption? If ‘yes,’ please
provide encryption scheme detail.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 75
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 39 # Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor

7. 4
The Vendor’s application must
comply with the following password
requirements. Does the Vendor’s
application meet these requirements?
First time password must be unique
to an individual and require the user
to change it upon initial login.
x If the password is sent via plain
text e-mail to the City employee
to mitigate security exposure.
x The City requires first time
password to have a time-out
capability of no more than 7
days.
x The e-mail notification must not
be copied to anyone except the
user.
x The permanent/long term
password must be changed
frequently (at least every 90
days)
x E-mail notification must be sent
to the user whenever the
password has been updated.
x User should not be able to view
data or conduct business unless
an initial password has been
updated with a different
password.
x The Vendor shall inform the
City’s users, when a new
password is created, the user
shall not use their City’s
password.
x The password must have 12 or
more alphanumeric characters
and it must contain at least one
character from each of the bullets
noted below (i.e. each line shall
contribute at least one character):
x Abcdefghijklmnopqrstuvw
xyz
x ABCDEFGHIJKLMNOPQRS

TUVWXYZ
x 0123456789
x !@#$%^&*()-
+=`~,></\"'?;:{[}]

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 76
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 40 8.0 CLOUD SERVICES
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor

8.1 Are the vendor services housed at
their own (a) data center, (b) the
cloud, or (c) deployed-on premise
only? How does the vendor ensure
any services hosted externally
maintain regulatory and best
practice security controls?

8.2 Which cloud providers does the
vendor use?

9.0 CYBERSECURITY INSURANCE
# Question Response from the Vendor Score
Additional
Information/Clarification
Required from the
Vendor

9.1 Does the vendor have cybersecurity
insurance? If so, please indicate if it
protects against security incidents,
including hacking, viruses, data theft
and inadvertent loss personal
information.

Information Security Officer Comments:
--------------------------------------------------- End of Document --------------------------------------------------

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 77
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 41 CITY OF SANTA MONICA

OAKS INITIATIVE NOTICE

NOTICE TO APPLICANTS, BIDDERS, PROPOSERS

AND OTHERS SEEKING DISCRETIONARY PERMITS, CONTRACTS,

OR OTHER BENEFITS FROM THE CITY OF SANTA MONICA
Santa Monica’s voters adopted a City Charter amendment commonly known as the Oaks Initiative. The Oaks Initiative requires the City to provide this notice and information about the Initiative’s requirements. You may obtain a full copy of the Initiative’s text from the City Clerk.

This information is required by City Charter Article XXII—Taxpayer Protection. It prohibits a public official from receiving, and a person or entity from conferring, specified personal benefits or campaign advantages from a person or entity after the official votes, or otherwise takes official action, to award a “public benefit” to that person or entity. The prohibition applies within and outside of the geographical boundaries of Santa Monica.

All persons or entities applying or receiving public benefits from the City of Santa Monica shall provide the names of trustees, directors, partners, and officers, and names of persons with more than a 10% equity, participation or revenue interest. An exception exists for persons serving in those capacities as volunteers, without compensation, for organizations exempt from income taxes under Section 501(c)(3), (4), or (6), of the Internal Revenue Code. However, this exception does not apply if the organization is a political committee or controls political committees.

Examples of a “public benefit” include public contracts to provide goods or services worth more than $25,000 or a land use approval worth more than $25,000 over a 12-month period.

In order to facilitate compliance with the requirements of the Oaks Initiative, the City compiles and maintains certain information. That information includes the name of any person or persons who is seeking a “public benefit.” If the “public benefit” is sought by an entity, rather than an individual person, the information includes the name of every person who is: (a) trustee, (b) director, (c) partner, (d) officer, or has (e) more than a ten percent interest in the entity. Therefore, if you are seeking a “public benefit” covered by the Oaks Initiative, you must supply that information on the Oaks Initiative Disclosure Form. This information must be updated and supplied every 12 months.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 78
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) 42 CITY OF SANTA MONICA

OAKS INITIATIVE DISCLOSURE FORM
In order to facilitate compliance with the requirements of the Oaks Initiative, the City compiles and maintains certain information. That information includes the name of any person or persons who is seeking a “public benefit.” If the “public benefit” is sought by an entity, rather than an individual person, the information includes the name of every person who is: (a) trustee, (b) director, (c) partner, (d) officer, or has (e) more than a ten percent interest in the entity.

Public benefits include:

1. Personal services contracts in excess of $25,000 over any 12-month period;

2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12-month period;

3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month period;

4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month period;

5. Land use variance, special use permit, or other exception to an established land use plan, where the decision has a value in excess of $25,000;

6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12-month period; or

7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12-month period.

Name(s) of persons or entities receiving public benefit:

Name(s) of trustees, directors, partners, and officers:

Name(s) of persons with more than a 10% equity, participation, or revenue interest:

Prepared by: ____________________________Title: __________________________ Signature: ______________________________________ Date: ________________ Email: ____________________________________ Phone: ____________________ FOR CITY USE ONLY:

Bid/PO/Contract # __________________ Permit # ___________________________ DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 79
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 43 -
June 2019

CITY OF SANTA MONICA

LIVING WAGE ORDINANCE
Certification for Providers of Services to the City of Santa Monica (Fiscal Year 19/20 – July 1, 2019 through June 30, 2020)

TO BE COMPLETED BY ALL CONTRACTORS PROVIDING SERVICES TO THE CITY OF SANTA MONICA IN EXCESS OF $54,200
The City of Santa Monica Municipal Code Chapter 4.65, Living Wage Ordinance (LWO), establishes a Minimum Wage of $16.63 per hourfor certain employees of contractors providing services to the City where services exceed $54,200 or more and requires that contractors also provide the same health care and other benefits to employees’ same sex spouses and domestic partners as are provided to other employees’ spouses.

An employee covered by the LWO is any person who does not actually work as a manager, supervisor, or confidential employee, and who is not required to possess an occupational license.

The Living Wage Ordinance applies the services sought pursuant to this bid and bidders are required to prepare and return the Living Wage Certification Form. If the bidder is selected, the bidder must maintain payroll records that include, at minimum, the full name of each employee providing services under the contract, job classification and rate of pay. Bids that fail to include Certification Forms may be considered non-responsive and excluded from further consideration.

Please prepare the following certification if you are a contractor engaging in a contract for services with the City of Santa Monica in excess of $54,200.

Your signature on this certification grants the City permission to review any and all payroll books and records and any company documents pertaining to the benefits offered to employees to assure your compliance with the LWO during the term of the contract.

Please direct any questions and send the completed, signed Certification to:

City of Santa Monica Finance Department
1717 4th Street, Suite 250
Santa Monica, CA 90401
You can also contact staff regarding living wage ordinance questions by e-mail at [email protected] or by phone 310-458-8281.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 80
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 44 -
June 2019

CITY OF SANTA MONICA

LIVING WAGE ORDINANCE CERTIFICATION
July 1, 2019 through June 30, 2020

TO BE COMPLETED BY ALL CONTRACTORS PROVIDING SERVICES TO THE CITY OF SANTA MONICA IN EXCESS OF $54,200
MINIMUM WAGE - $16.63 per hour
Please read, complete, and sign the following:

THIS CONTRACT IS SUBJECT TO THE LIVING WAGE ORDINANCE

THIS CONTRACT IS NOT SUBJECT TO THE LIVING WAGE ORDINANCE If this contract is not subject to the Living Wage Ordinance requirements, please note the reason below and attach supporting documentation for exemption. For example, in order to be exempt pursuant to a collective bargaining agreement, a signed collective bargaining agreement must be attached. (a) ________ contractor is a government agency and is exempt (b) ________ contractor is a City grantee and is exempt (c) ________ contractor is a non-profit corporation and is exempt (d) ________ contractor is an employer whose employees are covered by a bona fide collective bargaining agreement where the waiver is explicitly set forth in an agreement in clear and unambiguous terms (e) ________ contractor is a corporation providing banking services The undersigned, on behalf of himself or herself individually and on behalf of his or her business or organization, hereby certifies that he or she is fully aware of Santa Monica’s Living Wage Ordinance (LWO), and the applicability of the LWO, and the applicability of the subject contract, as determined herein. The undersigned further agrees to be bound by all terms of the LWO, as mandated in all sections of Santa Monica Municipal Code, Chapter 4.65. If, at any time during the term of the contract, the answers to the questions posed herein change so that Contractor would be subject to the LWO, Contractor will promptly notify the Director of Finance in writing. Contractor further understands and agrees that the failure to comply with the LWO, this certification, or the terms of the Contract as it applies to the LWO, shall constitute a default of the Contract, which shall be grounds for termination. City shall have the right to examine all books and records of the Contractor as they relate to compliance with the LWO. Payroll records shall at a minimum include the full name of each employee performing labor or providing services under the contract, job classification, and rate of pay.

These statements are made under penalty of perjury under the laws of the State of California.

Printed Name: __________________Title: _______________________________ Signature: __________________________ Date: __________________________ Contractor: __________________________ Bid Number (if applicable):_________ Service Description:
_________________________________________________________________ DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 81
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 45 -
June 2019

CITY OF SANTA MONICA

BUSINESS LICENSE
WHO NEEDS A BUSINESS LICENSE?

1. Is this vendor physically located in the City of Santa Monica? Yes (Vendor must have a City of Santa Monica business license - contact the Business License unit for the appropriate forms. Skip question 2 & continue to “ADDITIONAL REQUIREMENTS” section below)
No (Continue to the next question)

2. Does this vendor physically come into the City of Santa Monica to conduct business and/or make deliveries?
Yes (Vendor must have a City of Santa Monica Out-of City Business License. - contact the Business License unit for the appropriate forms.

Continue to “ADDITIONAL REQUIREMENTS” section below)
No (STOP, no license needed)
ADDITIONAL REQUIREMENTS:

If this vendor is located in or comes into the City of Santa Monica to conduct business, in addition to having a CITY OF SANTA MONICA BUSINESS LICENSE, they will be required to have insurance (see agreement for descriptions).s The business license documentation is only required from the successful Proposer.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 82
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 46 -
June 2019
Contract No. _____ (CCS)

SOFTWARE AS A SERVICE AGREEMENT
This Software As A Service Agreement (“Agreement”), entered into this ___ day of _______________, 20____ (“Execution Date”), by and between _____________________, a ________________ corporation (“SaaS Provider”), and City of Santa Monica, a California municipal corporation (“City”) is made with reference to the following:

B. City issued a Request for Proposal (“RFP”) seeking a qualified vendor to [DESCRIBE SYSTEM SOUGHT BY RFP]. A copy of the RFP is attached hereto as Exhibit A.

D. SaaS Provider is qualified to do business, and is doing business, in the State of California. SaaS Provider represents it has the background, knowledge, experience, and expertise necessary to provide the services set forth in this Agreement.

E. City and SaaS Provider desire to enter into this Agreement upon the terms and conditions set forth below.

NOW, THEREFORE, it is mutually agreed by and between the undersigned Parties as follows:

TERMS AND CONDITIONS

1. Definitions. The following definitions shall apply to the following terms as they appear in this Agreement:

1.1. “Affiliates” means, with respect to a Party, its parent company and subsidiaries and/or controlled corporations or entities which are directly or indirectly controlled by Party.

1.2. “City” means the City of Santa Monica.

1.3. “Client Party” means City and each of its Affiliates, Users, and Third-Party Users.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 83
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 47 -
June 2019

1.4. “Client Data” means all information and data provided or inputted by or on behalf of any Client Party for use with the System.

1.8. “Data Breach” means the unauthorized acquisition, access, use, or disclosure of Confidential Information that compromises the security, confidentiality, or integrity of such information.

1.9. “Documentation” means all user guides, videos, embedded help text, and other reference materials generally furnished with respect to the System, whether in printed or electronic format.

1.11. “Permissions” means the username and password provided to City by Vendor or by City to Users for each User, as the same may be modified under the System.

1.12. “Proprietary Rights” means worldwide intellectual and proprietary property owned and/or properly licensed by a Party and all intellectual or proprietary DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 84
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 48 -
June 2019
property rights subsumed therein, including copyright, patent, trademark (including goodwill), trade dress, trade secret and know-how rights.

1.13. “Protected Information” means information that identifies or is capable of identifying a specific individual, including but not limited to personallyidentifiable information (PII), Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HIPAA regulations (including, but not limited to 45 CFR § 160.103), medical information other than Protected Health Information as defined under HIPAA and the HIPAA regulations, Cardholder Data (as currently defined by the Payment Card Industry Data Security Standard and Payment Application Standard Glossary of Terms, Abbreviations, and Acronyms), student records, or individual financial information that is subject to laws restricting the use and disclosure of such information, including but not limited to Article 1, Section 1 of the California Constitution; the California Information Practices Act (Civil Code § 1798 et seq.); the federal Gramm- Leach-Bliley Act (15 U.S.C. §§ 6801(b) and 6805(b)(2)); the federal Family Educational Rights and Privacy Act (20 U.S.C. § 1232g); the federal Fair and Accurate Credit Transactions Act (15 USC § 1601 et seq.); the federal Fair Credit Reporting Act (15 USC § 1681 et seq.); and California Streets and Highway Code § 31490.

1.14. “SaaS Provider” means and refers to _______________________, a ________ corporation.

1.17. “Service Provider” means a third-party service provider of City, SaaS Provider, and/or any of their Affiliates.

1.18. “Server” means and refers to the server(s) utilized by Vendor for the System as defined in this Agreement. SaaS Provider shall, in accordance with the notice provisions set forth in Section 13 below, keep the City’s Information System DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 85
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 49 -
June 2019
Department informed of the location and nature of the Server, in writing, throughout the Term of this Agreement.

1.19. “Software” means the object code version of the software products set forth in the deliverables section of the Statement of Work and made available to City under this Agreement by Vendor.

1.23. “Third-Party Technology” means proprietary technology of third parties that Vendor provides, or enables access to, as part of the System.

1.24. “Third-Party User” means any customer, consultant or Service Provider of any Client Party that is using or accessing the System on behalf of the Client Party.

1.25. “Third-Party User Agreement” means the user agreement between a Third-Party User and SaaS Provider, as the same may be amended from time to time.

1.27. “User” means any single employee, contractor, agent, customer, investor, consultant or Third-Party User of City or any of its Affiliates who uses or accesses the System.

1.28. “Vendor” means and refers to SaaS Provider and any of its Affiliates.

2. Term. The term of this Agreement shall be for a period of _____ (__) year(s) beginning on the Execution Date (“Term”), unless terminated earlier in accordance with Section 15 below.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 86
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 50 -
June 2019

2.1. Option to Extend. City, in its sole and complete discretion, shall have ____ option(s) to extend the Term for ____ additional ___-year period(s) (each, an “Option Term”) on the same terms and conditions as set forth in this Agreement. The City may exercise its option in writing, provided to SaaS Provider pursuant to the notice provisions in Section 13 below.

3. System.

3.3. System Implementation. Vendor will configure, test and implement the System in accordance with the project schedule set forth in the Statement of Work. An estimated timeline for the implementation of the System is set forth in the project schedule attached hereto as Exhibit D, and such timeline may be amended from time to time by the Parties. System acceptance will be complete after the System has been in successful full use for a consecutive period of 30 days without significant malfunction or error. Any significant failure (no workaround or fix) of the System or need for software correction for Software provided by Vendor during the acceptance period shall extend the acceptance period on a day by day basis until the correction is fully completed.

3.4. System Maintenance and Support. Vendor will maintain and support the System as set forth in the Statement of Work.

3.5. Vendor Hosted System Model. Vendor will host the System and Client Data in a secure Internet accessible environment as described in the Statement of Work.

3.6. Users. City may license the System to the number of authorized Users as set forth in the Statement of Work. Each authorized User shall access and use the System (i) in accordance with the terms of this Agreement, including the Statement of Work, and applicable Third-Party User Agreement and Documentation, and, (ii) when applicable, through a unique and reasonably secure username and password as further described in the Statement of Work, Third Party User Agreement or Documentation. The System allows City to DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 87
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 51 -
June 2019
grant different levels of access to Client Data, to different Users, as described in more detail in the Statement of Work. It is City’s responsibility to designate the applicable access to be granted to each User. City shall cause all Users to comply with all obligations of City hereunder, to the extent applicable to Users. Except for City’s and its Affiliates’ system administrators and where reasonably necessary for administrative or security purposes, no User may use the username/user identification or password of any other User.

3.8. Security. SaaS Provider shall provide City with the ability to create, modify and assign Permissions required for each User to access the System. City shall be responsible for safeguarding the Permissions and otherwise complying with the password and security procedures that SaaS Provider may establish from time to time. City shall promptly notify SaaS Provider if City becomes aware that the security of its Permissions has been compromised.

Notwithstanding the foregoing, SaaS Provider will not be obligated to provide any support required as a result of, or with respect to, City’s operating systems, networks, hardware, or other related equipment of any Client Party use of the Services other than in accordance with the applicable Statement of Work and Documentation and as permitted under this Agreement.

3.10. Service Level. SaaS Provider shall provide the Service Levels set forth in the Statement of Work, including the 99.5% uptime requirement, and including response no less quickly than in accordance with the following priority levels:
(a) A Level “A” Priority shall mean and refer to a System error that renders the System inoperable. SaaS Provider shall assign resources within the first hour and shall continue to work on the problem until the problem is resolved. Average resolution time shall be less than eight (8) hours.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 88
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 52 -
June 2019
(b) A Level “B” Priority shall mean and refer to the detection of a System error that seriously impairs System operations but does not render the System inoperable. SaaS Provider shall assign resources within four (4) hours and continue to work on the problem until the problem is resolved. (c) A Level “C” Priority shall mean and refer to a minor problem, but of sufficient severity to warrant correction before the next scheduled Upgrade or Update. SaaS Provider shall assign resources sufficient to resolve the problem within no more than thirty (30) days. (d) A Level “D” Priority shall mean and refer to any other minor problems that do not severely affect the operation of the System. SaaS Provider shall incorporate corrections into the next scheduled Upgrade or Update.

3.11. Backup. SaaS Provider shall maintain a backup of all Contract Data as set forth in the Statement of Work and shall, on written request from City, provide a copy of the backup to City.

5. Confidentiality. The parties acknowledge and agree that for the implementation and operation of the System, each Party (the “Receiving Party”) may have access to certain Confidential Information of the other Party (the “Disclosing Party”), including Protected Information, that is exempt from disclosure to the public or other unauthorized persons under state and federal statutes. Each Party warrants and agrees as follows: (i) all such Confidential Information shall be kept confidential and protected from disclosure to any persons other than employees, agents, officers or representatives of such Party who have a need to know; and (ii) all such Confidential Information shall be held in the strictest of confidence and shall not be disclosed, disseminated or revealed to any other third party without the prior written permission of (a) for SaaS Provider, an authorized representative of SaaS Provider, and (b) for City, the Director of the City’s _____________________ Department and the City Attorney. Each Party shall ensure that its employees, officers, agents and representatives who are involved with this Agreement will be advised of the terms of DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 89
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 53 -
June 2019
this confidentiality clause and will be instructed that they are bound by this confidentiality clause. The following information shall not be considered Confidential Information subject to this Section: (i) information that is publicly available or later becomes available other than through a breach of this Agreement or a Data Breach; (ii) information that is known to the Receiving Party or its employees, agents or representatives prior to its disclosure by the Disclosing Party or is independently developed by the Receiving Party or its employees, agents or representatives subsequent to such disclosure; or (iii) information that is subsequently lawfully obtained by the Receiving Party or its employees, agents or representatives from a third party without obligations of confidentiality. If the Receiving Party is required by law to disclose any portion of the Disclosing Party’s Confidential Information in response to a subpoena, court order, or other similar document, including a request under the California Public Records Act, Receiving Party shall give prior timely notice of such disclosure to Disclosing Party to permit Disclosing Party to seek a protective or similar order, and, absent the entry of such an order, Receiving Party shall disclose only such Confidential Information as is necessary to be disclosed in response to such subpoena, court order, or other similar document, including a request under the California Public Records Act.

6. Key Staffing Changes In the event of any changes to SaaS Provider’s key staff assigned to this Agreement, SaaS Provider will notify the City as soon as reasonably possible.

Further, SaaS Provider agrees that any replacement of key staff assigned to this Agreement will be made with individuals of comparable or higher experience or expertise.

7. Compensation & Invoices. The City will compensate SaaS Provider for the Services performed in a total amount not-to-exceed ______________ in accordance with the Fee, Budget, and Compensation Schedule attached as Exhibit E. SaaS Provider will invoice the City for the Services performed in accordance with Exhibit E, and the City will pay any undisputed amount set forth on a correct invoice within 30 days of receipt.

8. Copyright and Other Restrictions.

3.A.b
Packet Pg. 90
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 54 -
June 2019
as expressly granted herein, nothing contained in this Agreement shall be construed as conferring any right, title, interest or license with respect to the Software, Custom Software, Software Work Product or System upon any Client Party, by implication, estoppel or otherwise. In addition, City agrees and acknowledges that SaaS Provider shall have an unlimited right to incorporate into any updates, upgrades, or modifications to the Software, Custom Software and the System rendered through use thereof all suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by any Client Party relating to the System. Such Software, Custom Software and System, as updated, upgraded, or modified, shall be owned by SaaS Provider as provided in this Section. Nothing in this Section shall affect the ownership by City of any and all Contract Work Product or other City proprietary information.

8.2. Restrictions. Nothing in this Agreement shall be construed as a grant to City of any right to, and City shall not, and shall not permit any Client Party to: (i) reproduce, license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the System or any portion thereof; (ii) distribute, disclose or allow use of any of the System, or any portion thereof, in any format, through any timesharing service, service bureau, network or by any other means, to or by any third party; (iii) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the System in any manner; (iv) create derivative works from, modify or alter any of the System in any manner whatsoever; (v) interfere with any third party’s use and enjoyment of the System; (vii) attempt to gain unauthorized access to the System, accounts, computer systems, or networks connected to any SaaS Provider’s server; or (vi) use any robot, spider or other automatic device or manual process to monitor or copy portions of the System.

8.3. Contract Work Product. City shall own all right, title and interest in and to the Contract Work Product, which shall never be deemed to be Software, Custom Software, System, or Software Work Product, even if delivered or incorporated therewith. SaaS Provider shall have no responsibility, whatsoever, for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of Client Data, and SaaS Provider shall not review, monitor or check the Client Data except as necessary to provide the System to Client and ensure the operation of the System in accordance with this Agreement. SaaS Provider shall not be responsible or liable, in any way, for the deletion, destruction, damage or loss of any Contract Work Product through no fault of SaaS Provider or its providers without limiting SaaS Provider’s liability to maintain backup data as set forth in the Statement of Work or SaaS Provider’s DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 91
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 55 -
June 2019
obligations to maintain data security or in the event of a Data Breach as set forth in Sections 21 and 22 below.

9. System Warranty. SaaS Provider warrants that the System will perform in all material respects in accordance with its Proposal, the Statement of Work, and any related Documentation when used in accordance with the terms of this Agreement on the hardware and with the third-party software specified by SaaS Provider from time to time. In the event of any breach by SaaS Provider of the warranty provided in this Section, SaaS Provider shall be required to repair or replace the nonconforming System, at SaaS Provider’s sole expense, as described herein. SaaS Provider shall deliver to City a replacement System, a work-around and/or an error/bug fix as may be necessary to correct the nonconformity. If SaaS Provider is unable to repair or replace the nonconforming System through the remedy set forth above, then such remedy shall not be an exclusive remedy and City shall have all remedies available in law or equity.

3.A.b
Packet Pg. 92
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 56 -
June 2019
Vendor’s agents, representatives, employees or subconsultants for the duration of this Agreement. SaaS Provider must obtain insurance that, at a minimum, meets the requirements for insurance set forth in Exhibit F, Insurance Requirements and Verifications.

12. Indemnification.

SaaS Provider’s responsibilities under this Section 12.1 include liability arising from, connected with, caused by, or claimed to be caused by the active or passive negligent acts or omissions of the City Indemnitees, which may be in combination with the acts or omissions of Vendor, its employees, agents or officers, or subconsultants; provided, however, that SaaS Provider’s duty to defend, indemnify, protect and hold harmless shall not include any Losses arising from the sole negligence or willful misconduct of the City Indemnitees.

12.2. Infringement Claims. SaaS Provider agrees to indemnify, defend, settle, or pay any third-party claim or action against any Client Party for infringement of any U.S. patent or copyright arising from City’s use in accordance with this Agreement of the System. If the System or any part of the System is held to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise, such use is materially adversely restricted, SaaS Provider shall, at its own expense,either: (i) procure for City the right to continue to use the System; or (ii) modify the System to make it non-infringing, provided that such modification does not materially adversely affect City’s authorized use of the System; or (iii) replace the System with a functionally equivalent non-infringing program at no additional charge to City; or (iv) if none of the foregoing alternatives is reasonably available to SaaS Provider, terminate this Agreement and refund to City any prepaid but unearned fees paid to SaaS Provider.

13. Notices. All notices, demands, requests or approvals to be given under this Agreement, must be in writing and will be deemed served when delivered personally, DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 93
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 57 -
June 2019
by email, or on the third business day after deposit in the United States mail, postage prepaid, registered or certified, addressed as follows:

13.1. All notices, demands, requests or approvals to the City:
____________________
City of Santa Monica
1685 Main Street
Santa Monica, CA 90401
Attention: ________________
Re: Contract No. __________ (CCS)
with a copy to:

Santa Monica City Attorney’s Office
1685 Main Street, Third Floor
Santa Monica, CA 90401
Attention: City Attorney
Re: Contract No. __________ (CCS)
and to:

City of Santa Monica Information System Department
1685 Main Street, Room 105
Santa Monica, CA 90401
Attention: Chief Information Officer
Re: Contract No. __________(CCS)

13.2. All notices, demands, requests or approvals to SaaS Provider:
_____________________
_____________________
_____________________
Attn: _________________
Re: Contract No. __________ (CCS)

14. Prohibition Against Transfers.

Any attempt to do so without the City’s consent shall be null and void, and any assignee, sublessee, hypothecatee or transferee shall acquire no right or interest by reason of such attempted assignment, sublease, hypothecation or transfer.

14.2. Notwithstanding the foregoing, no written consent shall be required for SaaS Provider to assign, hypothecate or transfer this Agreement to (i) any parent or wholly owned subsidiary or (ii) to a successor by way of a merger, acquisition, sale, transfer or other disposition of all or substantially all of its assets, provided DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 94
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 58 -
June 2019
that for either (i) or (ii) SaaS Provider provides City with written notice of such assignment.

14.3. The sale, assignment, transfer or other disposition of any of the issued and outstanding capital stock of SaaS Provider or of any general partner or joint venturer or syndicate member of SaaS Provider, if a partnership or joint venture or syndicate exists, which results in changing the control of SaaS Provider, will be construed as an assignment of this Agreement. Control means 50% or more of the voting power of the corporation.

15. Default and Termination.

SaaS Provider agrees to cooperate with the City for the transmittal of the information in a form reasonably acceptable by the City. iii. The City’s rights to the Contract Work Product shall be unequivocal and shall survive the termination of this Agreement.
iv. Upon termination of this Agreement, City will pay SaaS Provider any compensation earned and unpaid up to the effective date of termination.

16. Records.

16.1. SaaS Provider must maintain complete and accurate records with respect to costs, expenses, receipts and other such information required by the City for any services provided where compensation is on the basis of hourly rates, subconsultant costs, or other direct costs. SaaS Provider must keep the records, together with supporting documents, separate from other documents and records and maintain them for a period of three years after receipt of final payment.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 95
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 59 -
June 2019

16.2. SaaS Provider must maintain records in sufficient detail to permit an evaluation of the Services and in accordance with generally accepted accounting principles.

SaaS Provider must clearly identify all records and make them readily accessible to the City. At the City’s request, SaaS Provider must provide records in an electronic format and, if necessary, access to any proprietary software to view such electronic records.

16.3. SaaS Provider must allow the City to have free access to SaaS Provider’s books and records and to inspect all work, data, documents, proceedings and activities related to this Agreement. The City has the right to examine or audit SaaS Provider’s records, and SaaS Provider agrees to cooperate with any examination or audit of its records. If a City audit discloses an error of 5% or more in information reported by SaaS Provider, SaaS Provider agrees to pay the cost of the City’s audit computed on the basis of four times the direct payroll of the audit staff completing the audit and audit report.

17. Contract Work Product; Reports.

17.2. At City’s request, Vendor must furnish reports concerning the status of the Services.

20. Subconsultants.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 96
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 60 -
June 2019

20.2. SaaS Provider will be responsible for the quality of any subconsultant’s work.

Every subcontract or agreement of any kind entered into between SaaS Provider and any subconsultant (or between any subconsultant and others) must contain the following provision:

This agreement is consistent with all terms and conditions of the Agreement No. 10805 (CCS) entered into between the City of Santa Monica and __________________ on _________.

21.1. SaaS Provider represents and warrants that it will comply with all applicable federal, state, and local privacy and data protection laws, as well as all other applicable regulations.

Vendor shall ensure that all such safeguards, including the manner in which Protected Information is collected, accessed, used, stored, processed, disposed of and disclosed, comply with all applicable data protection and privacy laws, as well as the terms and conditions of this Agreement. SaaS Provider shall provide City with copies of: (a) its Data and Server Security Plan (as periodically updated); (b) its Business Continuity/Disaster Recovery Plan (as periodically updated); and (c) its annual SSAE 16 SOC 2 Audit Report, subject to these documents being treated as Confidential Information under the terms of this Agreement.

21.3. If in the course of this engagement SaaS Provider has access to or will collect, access, use, store, process, dispose of or disclose credit, debit or other payment DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 97
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 61 -
June 2019
cardholder information, SaaS Provider shall at all times remain in compliance with the Payment Card Industry Data Security Standard (“PCI DSS”) requirements, including remaining aware at all times of changes to the PCI DSS and promptly implementing all procedures and practices as may be necessary to remain in compliance with the PCI DSS at SaaS Provider’s sole cost and expense.

21.6. Upon City’s request, to confirm SaaS Provider’s compliance with this Agreement, as well as any applicable laws, regulations and industry standards, SaaS Provider grants City or, upon City’s election, a third party on City’s behalf, permission to perform an assessment, audit, examination or review of all controls in SaaS Provider’s physical or technical environment in relation to all Confidential Information, including Protected Information, being handled and services being provided to City pursuant to this Agreement. SaaS Provider shall fully cooperate with such assessment by providing access to knowledgeable personnel, physical premises, documentation, infrastructure and application software that processes, stores or transports Confidential Information, including Protected Information, for City pursuant to this Agreement. City may also request that SaaS Provider perform a self-audit of all security programs and controls. In addition, upon City’s request, SaaS Provider shall provide City with the results of any audit performed by or on behalf of SaaS Provider that assesses the effectiveness of SaaS Provider’s information security program as relevant to the security and confidentiality of Confidential Information, including Protected Information, shared during the course of this Agreement.

22. Data Breach. In the event of any Data Breach, SaaS Provider shall promptly notify City and cooperate with any remedial and notification requirements.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 98
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 62 -
June 2019

22.1. SaaS Provider shall provide notice by email and telephone of any Data Breach as soon as possible, but no later than 24 hours after learning of the Data Breach.

The notice shall include a detailed report of the information breached, including names, contact information, and data that was compromised.

22.4. SaaS Provider shall not inform any third party of a Data Breach without first obtaining City’s written consent to do so, other than to inform a complainant that the matter or inquiry has been forwarded to the appropriate City office for review or as otherwise required by law. SaaS Provider shall consult with City to determine (1) whether notice of a breach should be provided to any individuals, regulators, law enforcement agencies, consumer reporting agencies, or others as required by law, regulation, or otherwise in the City’s discretion; and (2) the content of any such notice, whether and what type of remediation may be offered, and the nature and extent of any such remediation.

22.5. SaaS Provider shall fully cooperate in any litigation or other action deemed necessary by the City following any Data Breach.

24. Permits and Licenses. SaaS Provider, at its sole expense, shall obtain and maintain during the term of this Agreement, all required business and professional permits, licenses and certificates.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 99
Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 63 -
June 2019

25. Compliance with Law. Each Party shall comply with all applicable federal, state and local laws, including all ordinances, rules and regulations.

27. Governing Law. The laws of the State of California, without regard to any choice of law provisions, will govern this Agreement.

30. Force Majeure. In the event of delays to the performance of obligations (other than payment obligations) due to circumstances beyond each party’s reasonable control, including without limitation, acts of God, fires, floods, earthquakes, wars, civil disturbances, terrorism, or sabotage (a “Force Majeure Event”), each Party will have no liability for any such failure or delay to the extent that it promptly uses commercially reasonable efforts to minimize any resulting delay in or interference with the performance of its obligations hereunder.

31. No Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any party other than the Parties to this Agreement.

32. Publicity. Without prior written approval signed by an authorized representative of the other Party, neither Party shall, directly or indirectly, (i) use the other Party’s name or any of the other Party’s trademarks, service marks or logos, or (ii) make any public announcement related to this Agreement or the System. Notwithstanding the foregoing, SaaS Provider may disclose the fact that City has procured a license for the System; provided that SaaS Provider will not make any public announcement of such fact or state or imply that City endorses or recommends the Services without the prior written permission of City.

33. Severability. In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, such provision shall be limited or eliminated to the DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 100 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) - 64 -
June 2019
minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

34. Waiver. A waiver of any breach of this Agreement may not be deemed a waiver of any subsequent breach of the same or any other term, covenant, or condition of this Agreement.

35. Exhibits. The following exhibits are incorporated by reference into this Agreement as though fully set forth herein.

Exhibit A Request for Proposals
Exhibit B SaaS Provider’s Proposal
Exhibit C Statement of Work
Exhibit D Project Schedule
Exhibit E Fee, Budget and Compensation Schedule
Exhibit F Insurance Requirements
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed the day and year first above written.

ATTEST:
______________________________

DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________

LANE DILG
City Attorney

CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________

RICK COLE
City Manager
ABC Corporation
By: ________________________________
Name: _____________________________
Title: ______________________________
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 101 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit B
SaaS Provider’s Proposal, including the Statement of Work DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 102 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
8EFPISJ(SRXIRXW
5YEPMƻGEXMSRW ǧ
7[MJXP]-RG*MVQ5YEPMƻGEXMSRW ǧ
4VSHYGX,MWXSV]ERH9TGSQMRK6SEHQET ǧ
)\TIVMIRGI;SVOMRK[MXL4YFPMG%KIRGMIW ǧ
)\TIVMIRGI[MXL'YWXSQIV8VEMRMRKERH7YGGIWW
ǧ
-&-+VSYT*MVQ5YEPMƻGEXMSRW ǧ
-&-+VSYT4VSNIGX5YEPMƻGEXMSRW ǧ
/I]4IVWSRRIP ǧ
7[MJXP]-RG/I]4IVWSRRIP ǧ
-&-+VSYT/I]4IVWSRRIP ǧ
6IJIVIRGIW
ǧ
6IJIVIRGIWJSV7[MJXP]-RG
ǧ
6IJIVIRGIWJSV-&-+VSYT ǧ
4VSNIGX;SVO4PER ǧ
)\IGYXMZI7YQQEV] ǧ
1IIXMRK&&&ƅW2IIHJSVE6IEP8MQI8VERWMX%VVMZEP4VIHMGXMSR%PIVXMRKERH%REP]XMGWǧ 7]WXIQ
ǧ
7YQQEV]SJ,S[7[MJXP]
-&-+VSYT1IIXSV)\GIIH&&&ƅW8IGLRMGEPERHSXLIVǧ 6IUYMVIQIRXW ǧ
8VEHI7IGVIXW ǧ
7SPYXMSRJSV6IEP8MQI&YW%VVMZEP4VIHMGXMSRWXS'YWXSQIVW 7[MJXP]8VERWMXMQI ǧ
7]WXIQ%VGLMXIGXYVI ǧ
6IPMEFMPMX] ǧ
%YXSQEXMG7GLIHYPI9THEXIW ǧ
'ERGIPIH8VMTW ǧ
,MKL+476ITSVXMRK6EXI ǧ
,S[7[MJXP]+IRIVEXIW%VVMZEP4VIHMGXMSRW
ǧ
7[MJXP]ƅW4VIHMGXMSR%HNYWXQIRX'ETEFMPMX] ǧ
*EGXSVW-QTEGXMRK4VIHMGXMSR%GGYVEG] ǧ
4EWWIRKIV*EGMRK8SSPW ǧ
3TIR(EXE7YTTSVX*SV8LMVH4EVX]1SFMPI%447 ǧ 6IEP8MQI-RJSVQEXMSR:ME717ERH-:6 ǧ
4EWWIRKIV4VIHMGXMSRW1ET ǧ
-RXIVREP6IEP8MQI:MWYEPM^EXMSR ǧ
3TXMSREP7SPYXMSRJSV'YWXSQIV-RJSVQEXMSR%PIVX7]WXIQ ǧ DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 103 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
86%27-8EPIVXW ǧ
86%27-8EPIVXW9WIV-RXIVJEGI ǧ
4SXIRXMEP-RXIKVEXMSR[MXL7[MJXP]8VERWMXMQIERH-RWMKLXW ǧ %GXMZI1SRMXSVMRK ǧ
+S0MZI7XVEXIK] ǧ
%ZIVEKI6IPIEWI8MQIPMRIW ǧ
8VEMRMRK ǧ
(IQSRWXVEXMSR8IWX-RWXERGI ǧ
5YEPMX]%WWYVERGIERH5YEPMX]'SRXVSP ǧ
7[MJXP]-RWMKLXW
8VERWMX%REP]XMGW(EWLFSEVH
'SPPIGXMRK
'SQFMRMRK:ILMGPI4SWMXMSR(EXE*VSQ1YPXMTPI7SYVGIW ǧ :ILMGPI%WWMKRQIRX ǧ
3RKSMRK-RRSZEXMSRERH(IZIPSTQIRX ǧ
+474PE]FEGO1SHYPI
ǧ
3R8MQI4IVJSVQERGI1SHYPI
ǧ
,IEH[E]W1SHYPI
ǧ
6YR8MQIW1SHYPI
ǧ
7TIIH1ET1SHYPI
ǧ
8VEMRMRK4PERJSV6IEP8MQI&YW%VVMZEP4VIHMGXMSRWERH%REP]XMGWXS-QTVSZI7IVZMGIǧ 5YEPMX]ERH6IPMEFMPMX]
ǧ
-QTPIQIRXEXMSR4PERJSV6IEP8MQI&YW%VVMZEP4VIHMGXMSRWERH%REP]XMGWXS-QTVSZIǧ 7IVZMGI5YEPMX]ERH6IPMEFMPMX]
ǧ
'SWX4VSTSWEP
ǧ
%TTIRHM\%
ǧǧ
7[MJXP]'EWI7XYHMIW ǧ
%TTIRHM\&
ǧǧ
6IWYQIWJSV/I]4IVWSRRIP ǧ
%TTIRHM\'
ǧǧ
:IRHSV-RJSVQEXMSRǧǧ
7IGYVMX]%WWIWWQIRX ǧ
%TTIRHM$
ǧǧ
:IRHSV*SVQW ǧ
%TTIRHM$
ǧǧ
:IRHSV7IVZMGI0IZIP%KVIIQIRXW ǧ
ŶŶ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 104 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
uõùŐşşķêÅşşùĔšÅĔšùğĔĈĈƍşşĈÅÛšşş¨ĈĔąļşŶ
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 105 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
6YEPMǰGEXMSRWc
[MJXP].RG+MVQ6YEPMǰGEXMSRW
7[MJXP]-RGMWE7ER*VERGMWGSFEWIHWSJX[EVIGSQTER]XLEXWTIGMEPM^IWMRFMKHEXEWSPYXMSRWJSV ƻ\IHVSYXIXVERWMXMRGPYHMRKEGGYVEXIVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQWERHVSFYWXHEXEǧ EREP]XMGW8LIQIQFIVWSJSYVI\TIVMIRGIHXIEQLEZIFIIREXXLIJSVIJVSRXSJHIZIPSTMRKǧ GYWXSQIVMRJSVQEXMSRW]WXIQWERHEHZERGIHXVEZIPEREP]WMWXSSPWJSVSZIVEHIGEHI8SHEXIǧ 7[MJXP]LEWTEVXRIVIH[MXLSZIVXVERWMXEKIRGMIWERHXLITPEXJSVQLIPTWMQTVSZIXVERWMXJSVSZIVǧ FMPPMSRTEWWIRKIVXVMTWTIV]IEVǧ
7[MJXP]MWEGPSYHFEWIHXIGLRSPSK]TPEXJSVQXLEXYWIWE7SJX[EVIEWE7IVZMGI 7EE7
QSHIPXSǧ
TVSZMHIXVERWMXEKIRGMIW[MXLEƼI\MFPIƈSJJXLIWLIPJƉW]WXIQXLEXEPPS[WYWXSHITPS]UYMGOP]ERHǧ IƽGMIRXP]3YVWSPYXMSRMWGSQTPIXIP]LEVH[EVIEKRSWXMG MXGERMRXIKVEXIHMVIGXP][MXLERǧ
STIVEXSVƅWI\MWXMRK'%(%:0W]WXIQGERPIZIVEKIHEXEJIIHWJVSQSXLIVSRFSEVHLEVH[EVIWYGLǧ EWWIGYVMX]GEQIVEWERH;-*-QSHIQWERHGERFIWYTTPIQIRXIH[MXLEHHMXMSREPPS[GSWX+47ǧ LEVH[EVIMJXLII\MWXMRKMRJVEWXVYGXYVIMWRSXWYƽGMIRXǧǧ 7[MJXP]ƅWTPEXJSVQGSRWMWXWSJX[SGSVIGSQTSRIRXW ǧ
7[MJXP]8VERWMXMQI
EW]WXIQXSKIRIVEXIEGGYVEXIVIEPXMQIMRJSVQEXMSRI\XIVREPP]JSVǧ TEWWIRKIVWERHXLMVHTEVXMIWERHǧ
ǧǧ
7[MJXP]-RWMKLXW
ERI[[E]XSPIZIVEKILMWXSVMGEPFMKHEXEXSMQTVSZISTIVEXMSREPIƽGMIRG]ǧ ERHWIVZMGIVIPMEFMPMX]8LIWIMRWMKLXWEVITVSZMHIHZMEXLI7[MJXP](EWLFSEVHǧ 7[MJXP]TVSZMHIWVIEPXMQITEWWIRKIVMRJSVQEXMSRJSVGMXMIWPEVKIERHWQEPPJVSQ%YWXMR8I\EWXSǧ &SWXSR1EWWEGLYWIXXW%WTEVXSJXLIMV6*4XLI1&8%MR&SWXSRLMVIHERI\XIVREPƻVQXSǧ QIEWYVIXLIEGGYVEG]SJEVVMZEPTVIHMGXMSRWKIRIVEXIHF]WIZIVEPUYEPMƻIHƻVQW7[MJXP][EWǧ HIIQIHEWXLIFIWXERHQSWXEGGYVEXIWSPYXMSRXSQIIXXLI1&8%ƅWRIIHWERHWMRGIXLIRLEWǧ KSRISRXSTS[IVVIEPXMQIMRJSVQEXMSRJSVHS^IRWSJEKIRGMIWREXMSR[MHI-RIEGLSJXLIWIǧ GEWIW7[MJXP]QEMRXEMRWERSTIR+8*7VXJIIHSRFILEPJSJXLIEKIRG][LMGLMWHMVIGXIHXSǧ ZEVMSYWTYFPMGJEGMRKIRHTSMRXWWYGLEW+SSKPI1ETW8VERWMX%TTERHSXLIVW8LIWIJIIHWǧ GSRXEMRGSRXMRYSYWP]YTHEXIHVIEPXMQIZILMGPITSWMXMSRHEXEJSVXIRWSJXLSYWERHWSJZILMGPIWǧ ERHLYRHVIHWSJQMPPMSRWSJHEXETSMRXWIEGLHE]ǧ %HHMXMSREPP]7[MJXP]MWGSRWXERXP]MQTVSZMRKSYVWSJX[EVIFEWIHSRJIIHFEGOJVSQSYVGYWXSQIVWǧ -J[IEHHERI[JIEXYVIJSVSRIGYWXSQIVMREWSJX[EVIQSHYPIXLEX&&&LEWTYVGLEWIH&&&[MPPǧ EYXSQEXMGEPP]LEZIEGGIWWXSXLEXJIEXYVIXLIRI\XXMQIEKIRG]YWIVWPSKMR3YVKSEPMWXSǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 106 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
GSRXMRYEPP]IRLERGIXLIWSJX[EVIFEWIHSRGYWXSQIVJIIHFEGOWSXLEXIZIV]SRIGERFIRIƻXJVSQǧ ETVSHYGXXLEXGSRXMRYEPP]MQTVSZIWSZIVXMQIǧǧ %PPSJ7[MJXP]ƅWWSJX[EVIMWGPSYHFEWIHERHLSWXIHSR%QE^SR;IF7IVZMGIWXLI[SVPHƅWPEVKIWXǧ ERHQSWXVIPMEFPIGPSYHRIX[SVO=SY[MPPRIZIVLEZIXS[SVV]EFSYXQEMRXIRERGILSWXMRKSVǧ HS[RPSEHMRKWSJX[EVIYTHEXIW&&&[MPPEYXSQEXMGEPP]LEZIXLIQSWXYTXSHEXIWSJX[EVI[MXLǧ XLIPEXIWXJIEXYVIWERHFYKƻ\IWIZIV]XMQI]SYPSKMR)EGLYWIVMWKVERXIHXLIMVS[RPSKMRERHǧ GEREGGIWWXLI7[MJXP](EWLFSEVHJVSQER]MRXIVRIXIREFPIHHIZMGIXLVSYKLXLIMVYWYEP[IFǧ FVS[WIV8LI7[MJXP](EWLFSEVHMWGSQTEXMFPI[MXLXLIPEXIWXZIVWMSRSJIZIV]GSQQSRFVS[WIVǧ MRGPYHMRK'LVSQI*MVIJS\1S^MPPE7EJEVM1MGVSWSJX)HKIERH-RXIVRIX)\TPSVIVǧ %W[IWYTTSVXSZIVEKIRGMIWKPSFEPP][ILEZIHIZIPSTIHI\XIRWMZIERHVSFYWXHEXEǧ EVGLMXIGXYVIXSWYTTSVXXLILYRHVIHWSJQMPPMSRWSJHEXETSMRXWXLEXXLSWIW]WXIQWKIRIVEXIIEGLǧ HE])EGLSJSYVGYWXSQIVWFIRIƻXWJVSQXLIWGEPIWTIIHERHWXEFMPMX]SJETPEXJSVQXLEXMW HIWMKRIHXSLERHPIMQQIRWIZSPYQIWSJHEXEERHOIITEPPW]WXIQWVYRRMRKWQSSXLP]ERHǧ GSRXMRYSYWP]ǧ
5VSHYGX-MWXSV]ERH9TGSQMRK7SEHQETc
7[MJXP]LEWEPSRKWXERHMRKLMWXSV]SJHIPMZIVMRKZEPYIXSXVERWMXEKIRGMIW&]TEVXRIVMRK[MXLSYVǧ GYWXSQIVW[ILEZITSWMXMSRIHSYVWIPZIWXSYRHIVWXERHGSQQSR ERHRSXWSGSQQSR
MWWYIWǧ
XLEXEKIRGMIWMRXLI97ƂEW[IPPEWEFVSEHƂEVIJEGMRK;IMHIRXMJ]WLEVIHTVSFPIQWERHEGXǧ UYMGOP]XSFYMPHSYXWSPYXMSRWLIPTMRKSYVTEVXRIVWQEOIXVERWMXQSVIIƽGMIRXVIPMEFPIERHǧ GSWXIJJIGXMZIMRXLIMVGSQQYRMXMIW3YVKSEPMWXSLIPTEKIRGMIWSZIVGSQIXLIWISFWXEGPIWERHǧ XLYWTVSZMHII\GITXMSREPXVERWMXWIVZMGIWQEOMRKTYFPMGXVERWTSVXEXMSREGSQTIXMXMZITPE]IVMRXLIǧ GLERKMRKYVFERQSFMPMX]PERHWGETI;I[SVORSRWXSTXSMHIRXMJ]TVSFPIQWERHXSHIPMZIVZEPYEFPIǧ WSPYXMSRWXLEXQIIXXLIRIIHWSJEPPSYVEKIRGMIW%WXLSYKLXPIEHIVWMRXLIQSFMPMX]WTEGI[Iǧ LEZIRSZIPMQTVSZIQIRXWMRXLITMTIPMRIXSHE]ERH[IƅVII\TPSVMRKWIZIVEPRI[EVIEWXLEXEVIǧ MRGVIEWMRKP]MQTSVXERXXSSYVTEVXRIVEKIRGMIWǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 107 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
9TGSQMRK5VSHYGX7SEHQET
7[MJXP]MWEP[E]WWIIOMRKXSYRHIVWXERHSYVGYWXSQIVWƅRIIHWERHMQTVSZMRKXLITVSHYGXWXLI]ǧ YWI3YVTVSHYGXLMWXSV]HIQSRWXVEXIWEWXIEH]WXVIEQSJRI[JIEXYVIWGETEFMPMXMIWERHǧ TVSFPIQWSPZMRKXSSPWHIZIPSTIHMRTEVXRIVWLMT[MXLSYVGYWXSQIVWXSIRWYVI[IEVIWIVZMRKǧ XLIQ-REHHMXMSR[IƅVIGSRXMRYSYWP]YTHEXMRKERHMQTVSZMRKXLIEVGLMXIGXYVIERHHEXEWXVYGXYVIWǧ XLEXWYTTSVXSYVTVSHYGXWEW[IPPEWSYVVIEPXMQITVIHMGXMSRIRKMRI-RXLIPEWXX[IPZIQSRXLWǧ [IƅZIVIPIEWIHJSYVWMKRMƻGERXRI[GETEFMPMXMIWERHEVIMRXLITVSGIWWSJIZEPYEXMRKERHǧ HIZIPSTMRKQER]QSVIMRGPYHMRKSYVQSWXVIGIRXVIPIEWISJER3TIVEXSV6ITSVXWQSHYPIǧ )EGLSJXLIRI[JIEXYVIWERHQSHYPIW[IHIZIPSTMWFEWIHSRHIITERHHIXEMPIHGSRWYPXEXMSRǧ [MXLSYVXVERWMXEKIRG]TEVXRIVW8LMWTEVXRIVWLMTERHXLIJIIHFEGOXLEXEKIRGMIWPMOI&&&GERǧ SJJIVEXIEGLWXEKIMRXLITVSGIWWEVIIWWIRXMEPXSSYVYRHIVWXERHMRKSJ[LEXXSFYMPHRI\XERHǧ LS[FIWXXSWSPZIGLEPPIRKIWJSVXVERWMXEKIRGMIW;IPSSOJSV[EVHXSXLISTTSVXYRMX]XS[SVO[MXLǧ XLI&&&XIEQXSYRHIVWXERH]SYVTVMSVMXMIWERHEQFMXMSRWERHHIZIPSTXLIRI\X7[MJXP]TVSHYGXWǧ ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 108 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
*\TIVMIRGI;SVOMRK[MXL5YFPMG&KIRGMIWc
7[MJXP]MWGYVVIRXP][SVOMRK[MXLSZIVXVERWMXEKIRGMIWERHGSRXMRYIWXSHIQSRWXVEXIǧ QIEWYVEFPIVIWYPXWERHZEPYIJSVIZIV]EKIRG][IWIVZI;IWLEVIXLIFVMKLXIWXMHIEWERHFIWXǧ TVEGXMGIWEGVSWWSYVGYWXSQIVFEWIERHXLIJSPPS[MRKEVIEJI[SJSYVQSWXVIPIZERXGYWXSQIVǧ I\EQTPIW
ǧ
%KIRG]ǧ ;L]8LI]'LSWIǧ
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
8SPIEVRQSVIǧ
EFSYXLS[:8%ǧ
MWYWMRK7[MJXP]ǧ
-RWMKLXWXSǧ
VEMWIGSVVMHSVǧ
WTIIHWWIIǧ
GEWIWXYHMIWMRǧ
%TTIRHM\%ǧ
%W:8%YRHIV[IRXEǧ
]IEVXVERWMXMSRXSEǧ
RI['%(%:0TVSZMHIVǧ
7[MJXP][EWEFPIXSǧ
MRXIKVEXIFSXLJIIHWǧ
WIEQPIWWP]KMZMRK:8%ǧ
WXEJJEWMRKPITPEGIXSǧ
QSRMXSVERHQEREKIǧ
XLIMV[LSPIƼIIXERHǧ
SRITPEGIXSTYPPǧ
XSKIXLIVHMWTEVEXIǧ
HEXEWIXWERHFVIEOǧ
HS[RHITEVXQIRXEPǧ
WMPSW[MXLEJEWXERHǧ
WMQTPIYWIVMRXIVJEGIǧ
:8%*%78
MHIRXMJ]MRKǧ
STTSVXYRMXMIWXSMQTVSZIǧ
WIVZMGIMRGVIQIRXEPP]ERHǧ
EJJSVHEFP]ǧ
874ERHGSVVMHSVǧ
EREP]WMWǧ
)\TVIWWZWPSGEPWIVZMGIǧ
EJXIVWXYH]ǧ
7XSTXLMRRMRKERHWXSTǧ
VIPSGEXMSREREP]WMWǧ
6IKYPEV5YEVXIVP]ǧ
7IVZMGI%REP]WIWǧ
'SQTVIWWIHEǧ
QYPXMQSRXLWXYH]HS[RXSǧ
[IIOWYWMRKXLI7[MJXP]ǧ
TPEXJSVQǧ
7EZIHQSRI]F]JSGYWMRKǧ
GETMXEPMQTVSZIQIRXHSPPEVWǧ
SRTVSFPIQMRXIVWIGXMSRWǧ
VEXLIVXLERIRXMVIGSVVMHSVWǧ
6IHYGIH7IVZMGIǧ
%REP]WIWJVSQ[IIOXSǧ
LSYVWǧ
6IJIVIRGIWǧ &SF:MGXSVǧ
-RJSVQEXMSR7]WXIQW7YTIVZMWSVǧ
FSFZMGXSV$ZXESVKǧ

+EV]1MWOIPPǧ
'LMIJ-RJSVQEXMSR3ƽGIVǧ
KEV]QMWOIPP$ZXESVKǧ

CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 109 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81= .3(
.'. ,7495
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
7II%TTIRHM\ǧ
%JSVERǧ
I\TPEREXMSRSJǧ
XLI18%ƅW874ǧ
GSVVMHSVǧ
IZEPYEXMSRERHǧ
QSRMXSVMRKǧ
TVSNIGXYWMRKǧ
XLI7[MJXP]ǧ
HEWLFSEVHǧǧ
18%ƅWVEHMSFEWIHǧ
PIKEG]W]WXIQSJJIVIHǧ
PS[ƻHIPMX]HEXEERHǧ
GSVVIWTSRHMRKP]ǧ
PS[UYEPMX]TEWWIRKIVǧ
MRJSVQEXMSR;MXLǧ
7[MJXP]ƅWWYTTPIQIRXEPǧ
XVEGOIVWERHEFMPMX]XSǧ
MRXIKVEXIQYPXMTPIJIIHWǧ
XLI18%MQTVSZIH+47ǧ
VITSVXMRKF]YTXS\ǧ
8LI]GLSWIXSHSEJYPPǧ
HITPS]QIRXSJ7[MJXP]ǧ
EJXIVERMRMXMEPTMPSXǧ
HVEQEXMGEPP]MQTVSZIHǧ
XLIUYEPMX]SJVIEPXMQIǧ
MRJSVQEXMSRERHRS[ǧ
YWIXLIHEWLFSEVHJSVǧ
XLIMVEQFMXMSYWSRXMQIǧ
TIVJSVQERGIǧ
MQTVSZIQIRXMRMXMEXMZIǧ
'SVVMHSV%REP]WMWǧ
,IEH[E]1EREKIQIRXǧ
6IEPXMQITEWWIRKIVǧ
MRJSVQEXMSRMRXIKVEXIHXSǧ
QYPXMTPIXLMVHTEVXMIWǧ
MRGPYHMRK8VERWMX%TTǧ
4VSEGXMZIHMWTEXGLǧ
QEREKIQIRXXSVIHYGIǧ
IEVP]HITEVXYVIWǧ
6ETMHVSYXIVIWGLIHYPMRKǧ
[MXL7[MJXP]ƅW7YKKIWXIHǧ
6YR8MQIWǧ
4YFPMGGSQQYRMGEXMSRǧ
ERHVITSVXMRKSRǧ

TIVJSVQERGI
XLI18%LEWǧ
MRXIKVEXIH7[MJXP]%4-WMRǧ
XSXLIMV[IFWMXIXSOIITXLIǧ
TYFPMGMRJSVQIHEFSYXǧ
XLIMVSRXMQITIVJSVQERGIǧ
MQTVSZIQIRXWǧ
'SQTPIXIHRMRIGSVVMHSVǧ
874EREP]WMWWXYHMIWMRXLIǧ
XMQIMX[SYPHRSVQEPP]XEOIǧ
XSHSSRIWXYH]ǧ
VITVIWIRXMRKE
\ǧ
TVSHYGXMZMX]MRGVIEWIǧ
0IZIVEKMRKXLI7[MJXP]PMZIǧ
QETXSQSRMXSVERHTVIZIRXǧ
FYWFYRGLMRKERHKETWMRǧ
VIEPXMQIǧ
%FPIXSSJJIVEGGYVEXIǧ
VIEPXMQI)8%MRJSVQEXMSRǧ
ZMETSTYPEVQSFMPIETTWǧ
717-:6ERH[IFǧ
MRXIVJEGIWǧ
VIHYGXMSRMRǧ
TEWWIRKIVGSQTPEMRXWMRǧ
SZIVǧ
8LILMKLIWXIZIVǧ
[IIOHE]SRXMQIǧ
TIVJSVQERGIYTRIEVP] ǧ
SZIVTVMSVPIZIPWERHXLIǧ
ƻVWXIZIVWGLIHYPIGLERKIǧ
[MXLRSRIKEXMZISTIVEXSVǧ
JIIHFEGOǧ
6IJIVIRGIW
ǧ 1MGLEIP,IPXEǧ
'LMIJ-RRSZEXMSR3ƽGIVǧ
1,IPXE$QXEQEV]PERHKSZ

ǧ
7IZIVMR7OSPVYHǧ
4VSNIGX%HZMWSV18%ǧ
77OSPVYH$QXEQEV]PERHKSZ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 110 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
;MXLEPEVKIERHǧ
KVS[MRKTSTYPEXMSRMRǧ
%YWXMR8<EW[IPPEWǧ
MRGVIEWIHSTXMSRWJSVǧ
VMHIVWYWMRKSXLIVǧ
WIVZMGIWPMOIVMHILEMPMRKǧ
'ETMXEP1IXVS[EWǧ
PSSOMRKJSVEWSPYXMSRXSǧ
MQTVSZIWIVZMGIWǧ
XLVSYKLQSVIEGGYVEXIǧ
VIEPXMQITEWWIRKIVǧ
MRJSVQEXMSRERHVSFYWXǧ
EREP]XMGWSR7]WXIQǧ
TIVJSVQERGI8LI]LIPHǧ
ERSTIRTVSGYVIQIRXǧ
ERHWIPIGXIH7[MJXP]ǧ
SZIVSXLIVZIRHSVWǧ
MRGPYHMRK2I\X&YWF]ǧ
'YFMGHYIXS7[MJXP]ƅWǧ
XVEGOVIGSVHSJVETMHǧ
WYGGIWWJYPHITPS]QIRXWǧ
ERHLMKLGYWXSQIVǧ
WEXMWJEGXMSRPIZIPW
6IEPXMQITEWWIRKIVǧ
MRJSVQEXMSREGVSWWEPPOI]ǧ
VMHIVJEGMRKTPEXJSVQW
ǧ
,E'SRHMKMXEPWMKREKIǧ
8VERWMX+SSKPI1ETWǧ
4EWWIRKIV4VIHMGXMSRWǧ
1ET
)RLERGIW]WXIQǧ
TIVJSVQERGIXLVSYKLǧ
QSVIEGXMZIVIEPXMQIǧ
QEREKIQIRXMRXLIMVǧ
STIVEXMSRWGSRXVSPGIRXIVǧ

3''
ǧ
9XMPM^IHEXEXSHVMZIǧ
FIXXIVTPERRMRKERHǧ
GSPPEFSVEXMSR[MXLXLIGMX]ǧ

MQTVSZIQIRXMRǧ
VIEPXMQITEWWIRKIVǧ
MRJSVQEXMSREGGYVEG]ǧ
:ILMGPIXVEGOMRKKVERYPEVMX]ǧ
MRGVIEWIHJVSQIZIV]
ǧ
WIGSRHWXSIZIV]WIGSRHWǧ
;MHIP]HITPS]IHMRXLI3''ǧ
XSHVMZIWQEVXIVVIEPXMQIǧ
QEREKIQIRXSJXLIRIX[SVOǧ
%FPIXSIEWMP]QEREKIǧ
LIEH[E]EHLIVIRGIJSVXLIǧ
ƻVWXXMQIMRXLIEKIRG]ƅWǧ
LMWXSV]ǧ
%QMRYXIXMQIWEZMRKWǧ
TIVGYWXSQIVGEPPIREFPMRKǧ
XLIEKIRG]XSQSVIUYMGOP]ǧ
VIWSPZISZIVTEWWIRKIVǧ
MRUYMVMIWTIVHE]ǧ
SJEKIRG]WXEJJǧ
WYVZI]IHMR%YWXMRWXEXIHXLEXǧ
7[MJXP]LEWQEHIXLIMVǧ
HE]XSHE][SVOIEWMIVXSǧ
QEREKIǧ
6IJIVIRGIW
7LE[R&VS[Rǧǧ
-84VSNIGX1EREKIVǧ
7LE[R&VS[R$GETQIXVSSVKǧ

SƽGI
(SXXMI;EXOMRWǧ
):4SJ&YW3TIVEXMSRWǧ
HSXXMI[EXOMRW$GETQIXVSSVKǧ

CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 111 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81= .3(
.'. ,7495
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
:-%7ER%RXSRMS[EWǧ
PSSOMRKJSVEHEXEǧ
EREP]XMGWXSSPXSLIPTǧ
WXVIEQPMRIXLIMVǧ
STIVEXMSRWEWMX[EWǧ
HMƽGYPXXSTIVJSVQǧ
RIX[SVOEREP]WMW[MXLǧ
XLIMVGYVVIRX'%(%:0ǧ
W]WXIQ8VETI^Iǧ
*YVXLIV7ER%RXSRMSǧ
[EWPSSOMRKXSMQTVSZIǧ
XLIUYEPMX]SJXLIǧ
MRJSVQEXMSRHIPMZIVIHXSǧ
TEWWIRKIVWǧ
+47TPE]FEGOXSǧ
MRZIWXMKEXIMRGMHIRXWWYGLǧ
EWHVMZIVTIVJSVQERGIǧ
MWWYIWIZIRXWIXGǧ
%GXMZIQEREKIQIRXSJǧ
XLIRIX[SVOXLVSYKLQSVIǧ
VIPMEFPIZILMGPIXVEGOMRKǧ
7GLIHYPIIRLERGIQIRXWǧ
F]PSSOMRKEXLMWXSVMGEPǧ
HEXEXSFYMPHQSVIǧ
EGGYVEXIVYRRMRKXMQIWǧ
MRXSXLIWGLIHYPIǧ
)REFPMRKEFIXXIVǧ
GYWXSQIVI\TIVMIRGIǧ
XLVSYKLQSVIEGGYVEXIǧ
MRJSVQEXMSRERHEJEWXIVǧ
VIWTSRWIXMQI[MXLǧ
GYWXSQIVWIVZMGIǧ
*EWXIVMRGMHIRXǧ
MRZIWXMKEXMSR8LIMVTVMSVǧ
W]WXIQXSSOQER]QMRYXIWǧ
XSVYRJSVEWMRKPIZILMGPIǧ
TPE]FEGOERHHEXE[SYPHǧ
I\TMVIEJXIVX[S[IIOW;MXLǧ
7[MJXP]HEXERIZIVI\TMVIWǧ
ERH+47TPE]FEGOWGERFIǧ
VYR[MXLMRWIGSRHWǧ
1SVIEGXMZIVIEPXMQIǧ
QEREKIQIRX;MXL7[MJXP]ǧ
STIVEXMSRWWXEJJGERƻRHERHǧ
PSGEXIZILMGPIW[MXLMRǧ
WIGSRHWVEXLIVXLERQMRYXIWǧ
PIEHMRKXSQSVIEGXMZIǧ
RIX[SVOQEREKIQIRXǧ
7[MJXP]6YR8MQIW1SHYPIǧ
IREFPIHVSYXIEHNYWXQIRXWǧ
XLI
>EV^EQSVEǧ
6SYXI
JSVQSVIJVIUYIRXǧ
WIVZMGIERHXLIEKIRG]WE[Eǧ
MQTVSZIQIRXMR384ǧ
8LIGYWXSQIVWIVZMGIXIEQǧ
WIIWQMRYXIWWEZIHTIVǧ
GYWXSQIVGEPPWEZMRKXMQISRǧ
SZIVGEPPWTIVHE]ǧ
6IJIVIRGIW
ǧ 1ERNMVM%OEPOSXOEVǧ
'SSVHMREXSV7IVZMGI4PERRMRKERHǧ
7GLIHYPMRK EX :-% 1IXVSTSPMXER
8VERWMX
:-%
ǧ
QERNMVMEOEPOSXOEV$ZMEMRJSRIXǧ

ǧ
7XIZI=SYRKǧ
:MGI4VIWMHIRXSJ8IGLRSPSK]ERHǧ
-RRSZEXMSR
WXIZI]SYRK$ZMEMRJSRIXǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 112 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
%KIRG]ǧ ;L] 8LI] 'LSWI
7[MJXP]ǧ ,S[8LI]9WI7[MJXP]ǧ :EPYIǧ
8SVIEHEFSYXǧ
LS[XLI1&8%ǧ
WIPIGXIHǧ
7[MJXP]EWXLIǧ
QSWXEGGYVEXIǧ
TVSZMHIVSJǧ
VIEPXMQIǧ
MRJSVQEXMSRǧ
WII'-3(EZMHǧ
&PSGO7GLEGLX
IVƅWEVXMGPIMRǧ
%TTIRHM\%ǧ
-RGSRWMWXIRXTVIHMGXMSRWǧ
ERHRSGPIEVǧ
GSQQYRMGEXMSREVSYRHǧ
LS[XSGSVVIGXXLIQǧ
[EWKIRIVEXMRKELMKLǧ
ZSPYQISJTEWWIRKIVǧ
GSQTPEMRXWERHEWEǧ
VIWYPXXLI1&8%[EWǧ
JVYWXVEXIH[MXLXLIMVǧ
VIEPXMQITVSZMHIVǧ
2I\X&YW8LI]LIPHERǧ
STIRIZEPYEXMSRTIVMSHǧ
JSVZIRHSVWXSGSQTEVIǧ
TVIHMGXMSRWEGGYVEG]ǧ
ERHWIPIGXIH7[MJXP]ǧ
SZIVFSXL2I\X&YWERHǧ
'EQFVMHKI7]WXIQEXMGWǧ
-RXIKVEXIQYPXMTPI%:0ǧ
JIIHWJVSQXLSYWERHWSJǧ
WYTTPIQIRXEPERHǧ
XLMVHTEVX]XVEGOIVWEGVSWWǧ
IRXMVIFYWƼIIXǧ
-QTVSZIXLIUYEPMX]SJǧ
XLIMVVIEPXMQITEWWIRKIVǧ
MRJSVQEXMSRǧ
4VSZMHIVIEPXMQIǧ
MRJSVQEXMSRHMEKRSWXMGWXSǧ
GSRXMRYSYWP]MQTVSZIǧ
TVIHMGXMSREGGYVEG]ǧǧ
-QTVSZIHVIEPXMQIǧ
TEWWIRKIVMRJSVQEXMSRǧ
JVSQ EGGYVEG]XS
ǧ
EGGYVEG]SRGSQQYXIVVEMPǧ
)\TERHIHXSXLIIRXMVIǧ
FYWRIX[SVOMQTVSZMRKǧ
TVIHMGXMSREGGYVEG]F]ǧ
ERHLMKLIVJSVǧ
RIEVXIVQTVIHMGXMSRWǧǧ
6IJIVIRGIWǧ (EZMH&EVOIVǧ
1EREKIVSJ3TIVEXMSRWǧ
8IGLRSPSK]
HFEVOIV$QFXESVKǧ

0SKER2EWLǧ
(ITYX](MVIGXSVSJ6IEPXMQIǧ
%TTPMGEXMSRW
PREWL$QFXEGSQǧ

ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 113 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
*\TIVMIRGI[MXL(YWXSQIV8VEMRMRKERHYGGIWWcc
;ITVMHISYVWIPZIWSRLEZMRKXLIFIWX'YWXSQIV7YGGIWWXIEQMRXLIMRHYWXV]&&&ƅWHIWMKREXIHǧ 'YWXSQIV7YGGIWW1EREKIV
'71
[MPPEP[E]WFIEZEMPEFPIXS[SVOXLVSYKLUYIWXMSRWǧ GSQQIRXWSVWYKKIWXMSRWǧ
;IEWWMKRE'71[LSMWTIVWSREPP]VIWTSRWMFPIJSVƻIPHMRKERHEHHVIWWMRKEPPTVSNIGXRIIHWǧǧ HYVMRKMQTPIQIRXEXMSRERHFI]SRH7[MJXP]ƅWXIEQSJ'71WIRWYVIWIEQPIWWWIVZMGIMREPPSJǧǧ SYVTEVXRIVWLMTW[MXLXVERWMXEKIRGMIW3YV'71WHIPMKLXMRWIVZMRKGPMIRXW[MXLVIWTSRWMZIRIWWǧ ERHLMKLUYEPMX]GSQQYRMGEXMSRERHSYVGPMIRXEKIRGMIWLEZIFIIRGSRWMWXIRXP]XLVMPPIH[MXLǧǧ SYVI\GITXMSREPWIVZMGI&IGEYWI[ILEZIELMKLP]UYEPMƻIHXIEQSJ'71WSRWXEJJ[IEVIEFPIXSǧ VIWTSRHXSGYWXSQIVUYIWXMSRW[MXLMRLSYVWSVPIWWǧ =SYV7[MJXP]'71[MPPGVIEXIEWYGGIWWVSEHQETJSV]SYVXIEQMRGPYHMRKEGSQTVILIRWMZIǧ SRFSEVHMRKTVSGIWWEGGIWWXSSRPMRIXVEMRMRKQEXIVMEPWERHEWWMWXERGI[MXL]SYVTYFPMGǧǧ PEYRGLJSVGYWXSQIVJEGMRKXSSPWǧ
=SYV'71[MPP[SVO[MXL]SYXSWLEVI7[MJXP]XLVSYKLSYX]SYVEKIRG]8LEXQIERWIRWYVMRKǧ TPERRIVWWGLIHYPIVWSTIVEXMSRWHMWTEXGLIVWGYWXSQIVWIVZMGIERH'WYMXIXIEQWEVIEPPǧ TVSƻGMIRXYWIVW;IƅZIJSYRHEQM\SJWITEVEXIXVEMRMRKWJSVIEGLXIEQSRWMXIZMWMXW[SVOWLSTW ERHTVSNIGXEWWMWXIHXVEMRMRK[SVO[IPPXSKIXXIEQWEGUYEMRXIH[MXL7[MJXP]ǧ 7[MJXP]'71WEVIZIVWIHMRFIWXTVEGXMGIWERHGSQQSRGLEPPIRKIWEGVSWWEKIRGMIWWSXLI]EVIǧ [IPPTSWMXMSRIHXSTVSZMHIEHZMGIERHVIWSPZITVSFPIQW;ILSWX[IFMREVW[MXLGPMIRXWJSVSXLIVǧ EKIRGMIWXSPIEVRJVSQ[VMXINSMRXGEWIWXYHMIWERHWLEVIGPMIRXWXSVMIWEFSYXRSZIPYWIWSJǧ 7[MJXP]ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 114 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
.'.,VSYT+MVQ6YEPMǰGEXMSRW
-&-+VSYTMWEKPSFEPP]MRXIKVEXIHHIWMKRERHǧ
XIGLRSPSK]ƻVQ;IGYVVIRXP]LEZIEWXEJJSJQSVIǧ XLERIQTPS]IIWMRSZIVSƽGIW[SVPH[MHIǧ MRGPYHMRKMR0SW%RKIPIWEW[IPPEWMR7ER(MIKSǧ &SWXSRERH7IEXXPI-&-+VSYTLEWEPSRKLMWXSV]SJǧ [SVOMRK[MXLXVERWMXEKIRGMIWEGVSWW2SVXL%QIVMGE ERHQER]SXLIVTEVXWSJXLI[SVPHSRXVERWMXǧ
XIGLRSPSK]HEXEERHTPERRMRKTVSNIGXWǧǧ
1SWXVIPIZERXXSXLMWIJJSVXMW-&-+VSYTƅW8VERWMX(EXE4VEGXMGI[LMGLKVI[SYXSJMXWHIGEHIWPSRKǧ I\TIVMIRGI[MXLXVERWMXSTIVEXMSRWEREP]WMWWIVZMGITPERRMRKERHXIGLRSPSK]W]WXIQW8LIǧ 8VERWMX(EXE4VEGXMGIJSGYWIWSRLIPTMRKXVERWMXEKIRGMIWQEREKIXLIMVHEXEIRHXSIRHTVSZMHIǧ LMKLUYEPMX]MRJSVQEXMSRXSTEWWIRKIVWERHFSXLEREP]^IERHQIEWYVIXLIUYEPMX]SJWIVZMGIǧ TVSZMHIHXSERHI\TIVMIRGIHF]GYWXSQIVW8LI8VERWMX(EXE4VEGXMGILEWEWTIGMEPIQTLEWMWSRǧ STIRHEXEERHSTIRHEXEWXERHEVHWPMOI+8*7+8*7VIEPXMQIǧ 8LI8VERWMX(EXE4VEGXMGIEPWSLEWHIZIPSTIHERHMQTPIQIRXWEWYMXISJWSJX[EVIW]WXIQWJSVǧ

XVERWMX
ǧ
Ɣ 86%27-8HEXEXSSPW
XSGVIEXIIHMXERHQEREKI+8*7HEXEJSVEREKIRG]SVEVIKMSRǧ Ɣ 86%27-8VIEPXMQI
XSEKKVIKEXIQEREKIERHHMWWIQMREXIVIEPXMQIPSGEXMSRWERHǧ TVIHMGXMSRWǧ
Ɣ 86%27-8EPIVXW
XSIRXIVQEREKIERHHMWWIQMREXIWIVZMGIEPIVXWǧ Ɣ 86%27-8TIVJSVQERGI
XSEREP]^IWIVZMGIERHQIEWYVITIVJSVQERGIMRVIEPXMQIǧ Ɣ 86%27-8HEWLFSEVHW
XSZMWYEPM^IXVERWMXWIVZMGIWXEXMWXMGWERHQIXVMGWǧ Ɣ 86%27-8VSYXMRK
XSTVSZMHIE[IFFEWIHQYPXMQSHEPXVMTTPERRIVJSVEVIKMSRǧ -&-+VSYTLEWXVERWMXHEXEGIRXIVWSJI\GIPPIRGIMRSYV&SWXSRERH7IEXXPISƽGIWTVSZMHMRKǧ WTIGMEPM^IHWIVZMGIWXSEPPVIKMSRWMR2SVXL%QIVMGEERHFI]SRH'YVVIRXGPMIRXWMRGPYHI0SWǧ %RKIPIW1IXVS8VERW0MRO:ERGSYZIV&'(IRZIV6IKMSREP8VERWTSVXEXMSR(MWXVMGX 68(
ǧ
1EWWEGLYWIXXW&E]8VERWTSVXEXMSR%YXLSVMX]
1&8%
MR&SWXSRERH4SVXPERH8VM1IXEQSRKǧ
SXLIVWǧ
-&-+VSYTLEWLEHXLITVMZMPIKIXS[SVOSRWIZIVEPTVSNIGXWMRXLI0SW%RKIPIW1IXVSVIKMSRERHǧ [MXL7ERXE1SRMGE&&&-&-+VSYT[SVOIH[MXL&&&XSHIZIPSTXLIEKIRG]ƅWƻZI]IEV8VERWMXǧ 8IGLRSPSK]6SEHQET8LI6SEHQETTVSZMHIWHIXEMPIHVIGSQQIRHEXMSRWJSVQSHIVRM^MRKXLIǧ XIGLRSPSKMIWVIPMIHYTSRF]&&&XSTIVJSVQMXWHE]XSHE]STIVEXMSRW[MXLEOI]JSGYWSRǧ MQTVSZMRKIƽGMIRG]ERHXLIGYWXSQIVI\TIVMIRGI%WTEVXSJXLMWTVSNIGX-&-+VSYTKEMRIHERǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 115 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
YRHIVWXERHMRKSJ&&&ƅWGYWXSQIVMRJSVQEXMSRXIGLRSPSKMIWMRGPYHMRKXLIEKIRG]ƅW'%(%:0ǧ W]WXIQǧǧ
-REHHMXMSR-&-+VSYTƅW86%27-8EPIVXWW]WXIQLEWFIIRPMZIEX0SW%RKIPIW1IXVSWMRGI*IFVYEV]ǧ 8LIW]WXIQMWYWIHF]4YFPMG-RJSVQEXMSR3ƽGIVWEX1IXVSXSIRXIVERHQEREKIWIVZMGIǧ EPIVXW8LISYXTYXWSJXLIW]WXIQMRGPYHIEJYPPJIEXYVIH%4-+8*7VIEPXMQIWIVZMGIEPIVXWJIIH ERH8[IIXW8LI%4-WERHJIIHWJVSQXLIW]WXIQTVSZMHIHEXEXSHMWTPE]WIVZMGIEPIVXWSRXLIǧ 1IXVS[IFWMXI
LXXTW
[[[QIXVSRIX
ERHSRXSYGLWGVIIRWMKRWEXVEMPWXEXMSRW-&-+VSYTMWǧ TVITEVIHXSFVMRKMXWI\TIVMIRGI[MXL&&&ERHMRXLI0SW%RKIPIWVIKMSRXSXLMWTVSNIGXMRSVHIVXSǧ LIPTXLIEKIRG]FIXXIVWIVZIMXWGYWXSQIVWǧǧ
.'.,VSYT5VSNIGX6YEPMǰGEXMSRWc
8VERWMX8IGLRSPSK]7SEHQET'MK'PYI'YWERXE2SRMGE(& -&-+VSYTHIZIPSTIHEXVERWMXXIGLRSPSK]VSEHQETJSV&MK&PYI&YW8LIYPXMQEXIHIPMZIVEFPISJǧ XLITVSNIGX[EWEƻZI]IEVHIXEMPIHWXVEXIK]JSV&&&ƅWXIGLRSPSK]TVSGYVIQIRXMRGPYHMRKGSWXǧ IWXMQEXIWERHSTXMQEPWIUYIRGMRKVIGSQQIRHEXMSRWJSVVITPEGIQIRXSVYTKVEHIWSJZEVMSYWOI]ǧ EKIRG]W]WXIQWWYGLEWXLI'%(%:0W]WXIQERHTEWWIRKIVMRJSVQEXMSRWSJX[EVIWSPYXMSRWǧ 8LIVSEHQETFIKER[MXLWIZIVEPRIIHWKEXLIVMRKWIWWMSRWXSIRKEKIEKIRG]WXEOILSPHIVWJVSQǧ EZEVMIX]SJHITEVXQIRXWERHYRHIVWXERHI\MWXMRKXIGLRSPSKMIWMRXIVJEGIW[SVOƼS[WEW[IPPEWǧ MWWYIWERHRI[HIWMVIHJYRGXMSREPMX]*VSQXLIWIWIWWMSRWEHIXEMPIHWIXSJRIIHW[IVIǧ HIZIPSTIH[LMGL[IVIXLIRYWIHXSMRJSVQTSXIRXMEPXIGLRSPSK]WSPYXMSRWVIGSQQIRHIHF]-&-ǧ +VSYT%JXIVGSRWYPXEXMSR[MXL&&&WXEOILSPHIVWTVIJIVVIHWSPYXMSRW[IVIHIXIVQMRIH%ƻREPǧ VSEHQET[EWXLIRHIZIPSTIHXLEXGSRZIVXIHXLIVIGSQQIRHIHWSPYXMSRWMRXSEWIUYIRGIHWIXSJǧ XIGLRSPSK]TVSGYVIQIRXWERHYTKVEHIWXLEXIEGLMRGPYHIHGSWXIWXMQEXIWIREFPMRK&&&XSKIXEǧ WIRWISJXLIMVTVSNIGXIHWTIRHMRKSZIVƻZI]IEVWERHXEOIǧ EHZERXEKISJIƽGMIRG]KEMRWJVSQSTXMQEPWIUYIRGMRK8LIǧ ƻREPVSEHQET[EWQETTIHFEGOXSXLISVMKMREPRIIHWǧ 87&3.8EPIVXW2IXVS1SW&RKIPIW(&
-&-+VSYTMQTPIQIRXIHXLI86%27-8EPIVXWW]WXIQJSV0SWǧ %RKIPIW1IXVS8LIW]WXIQMWYWIHF]4YFPMG-RJSVQEXMSRǧ 3ƽGIVWEX1IXVSXSIRXIVERHQEREKIWIVZMGIEPIVXW8LIǧ SYXTYXWSJXLIW]WXIQMRGPYHIEJYPPJIEXYVIH%4-ǧ +8*7VIEPXMQIWIVZMGIEPIVXWJIIHERH8[IIXW8LI1IXVSǧ [IFXIEQ[SVOIH[MXLXLI%4-XSHMWTPE]WIVZMGIEPIVXWSRǧ XLIRI[1IXVS;IFWMXI
LXXTW
[[[QIXVSRIX
8LI%4-ǧ
ERH+8*7VIEPXMQIJIIHW[MPPFIQEHIEZEMPEFPIXSXLMVHǧ TEVX]HIZIPSTIVWXSEPPS[XLIQXSMRXIKVEXI[MXLERHHMWTPE]ǧ WIVZMGIEPIVXWJSV1IXVSMRXLIMVETTW-R
1IXVSFIKERǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 116 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
MRWXEPPMRK-RXIVWIGXMSRXSYGLWGVIIRWMKRWEXVEMPWXEXMSRW86%27-8EPIVXWTVSZMHIWEPIVXǧ MRJSVQEXMSRXSXLIWIWGVIIRWZMEXLIIRLERGIH.732+8*7VIEPXMQIWIVZMGIEPIVXWJIIHǧ 8LI86%27-8EPIVXWW]WXIQ[IRXPMZIMR*IFVYEV]JSPPS[MRKERI\XIRWMZIQSRXLTMPSXǧ TIVMSH-&-+VSYTGYVVIRXP]QEMRXEMRWERHWYTTSVXWXLIW]WXIQERHEPWS[SVOWSRJIEXYVIWǧ IRLERGIQIRXWERHYTKVEHIWXSXLIW]WXIQǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 117 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
8VERWMX&PIVX2EREKIQIRX]WXIQ
8&28VERW1MRO:ERGSYZIV'(
-&-+VSYTMQTPIQIRXIHXLI86%27-8EPIVXWERHǧ
86%27-8VIEPXMQIW]WXIQWJSV8VERW0MROMRǧ
:ERGSYZIV&'8LIW]WXIQMWYWIHF]'YWXSQIVǧ
-RJSVQEXMSRWXEJJXSIRXIVERHQEREKIWIVZMGIǧ
EPIVXW8LISYXTYXWSJXLIW]WXIQMRGPYHIEJYPPǧ JIEXYVIH%4-+8*7VIEPXMQIWIVZMGIEPIVXWJIIHǧ ERH8[IIXW-&-+VSYTEPWSMQTPIQIRXIHXLIǧ
86%27-8VIEPXMQIW]WXIQJSV8VERW0MRO8LIǧ
W]WXIQEKKVIKEXIWERHHMWWIQMREXIWVIEPXMQIǧ
HEXEJSVYWIF]XLMVHTEVX]HIZIPSTIVWZMEǧ
+8*7VIEPXMQIJIIHWERH%4-WERHEPPS[WYWIVWǧ
XSQEOIYTHEXIWXSXLI+8*7VIEPXMQIJIIHWXSǧ
WYTTVIWWTVIHMGXMSRWETTVSTVMEXIP][LIREPIVXWǧ
EVIGVIEXIHJSVHIXSYVWSVVSYXIWYWTIRWMSRWǧǧ
8VERW0MROƅW[IFHIZIPSTIVWMRXIKVEXIHEPIVXERHǧ
VIEPXMQITVIHMGXMSRMRJSVQEXMSRJVSQXLIǧ
86%27-8EPIVXWERH86%27-8VIEPXMQIW]WXIQWǧ
MRXSXLIEKIRG]ƅW[IFWMXIEXXVERWPMROGE8LIX[Sǧ W]WXIQWJSVQXLIFEWMWSJXLI8VERWMX%PIVXǧ
1EREKIQIRX7]WXIQ
8%17
[LMGLHVMZIWǧ
GYWXSQIVMRJSVQEXMSREGVSWWEZEVMIX]SJǧ
GLERRIPWMRGPYHMRKXLIEKIRG]ƅW[IFWMXIQSFMPIETTWIQEMP7178[MXXIVXLMVHTEVX]ETTWIXGǧ 7]WXIQMQTPIQIRXEXMSRFIKERMR.ERYEV]
ERH[IRXPMZIMR3GXSFIV
7YTTSVXERHǧ
QEMRXIRERGIMWSRKSMRK-&-+VSYTLEW[SVOIHGPSWIP][MXL8VERW0MROXSGSRƻKYVIXLIW]WXIQXSǧ GSRJSVQXSEKIRG]WXERHEVHWJSVGYWXSQIVMRJSVQEXMSRǧ ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 118 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
0I]5IVWSRRIPc
[MJXP].RG0I]5IVWSRRIP
8LIXEFPIWFIPS[HIWGVMFIXLIVSPIWSJIEGLOI]7[MJXP]XIEQQIQFIV7[MJXP]MWGSQQMXXIHXSǧ IRWYVMRKGYWXSQIVWYGGIWWXLVSYKLSYXMQTPIQIRXEXMSRERHSRKSMRKTEVXRIVWLMTW[MXLXVERWMXǧ EKIRGMIW3RGIEREKIRG]FIKMRW[SVOMRK[MXLYW[IEWWMKRE'YWXSQIV7YGGIWW1EREKIVǧ

'71
[LSMWTIVWSREPP]VIWTSRWMFPIJSVƻIPHMRKERHEHHVIWWMRKEPPTVSNIGXRIIHWHYVMRKǧ MQTPIQIRXEXMSRERHFI]SRH7[MJXP]ƅWXIEQSJ'71WIRWYVIWIEQPIWWWIVZMGIMREPPSJSYVǧ TEVXRIVWLMTW[MXLXVERWMXEKIRGMIW3YV'71WLEZII\XIRWMZIXIGLRMGEPERHMQTPIQIRXEXMSRǧ ORS[PIHKISJXLI7[MJXP]W]WXIQERHEWXLI][SVO[MXLHMZIVWIGPMIRXWEGVSWWXLIGSYRXV]EVI EFPIXSWLEVIFIWXTVEGXMGIWERHI\TIVMIRGIEGVSWWEKIRGMIW8LI]TVMSVMXM^IWIVZMRKGPMIRXW[MXLǧ VIWTSRWMZIRIWWERHLMKLUYEPMX]GSQQYRMGEXMSRERHSYVTEVXRIVEKIRGMIWLEZIFIIRǧ GSRWMWXIRXP]XLVMPPIH[MXLSYVI\GITXMSREPWIVZMGI6IWYQIWJSVOI]TIVWSRRIPEVIMRGPYHIHMRǧ %TTIRHM\&ǧ
2EQIǧ 7[MJXP]6SPIǧ 4VSNIGX6SPIǧ
8MQ7XSVIVǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
0IEH'71
ǧ
Ɣ %HQMRMWXIVMRKXLI&&&GSRXVEGXEWETVSNIGXPIEHERHWMRKPIǧ TSMRXSJGSRXEGXǧ
Ɣ 'SSVHMREXMRKXEWOW[MXLXLIHIWMKREXIH&&&TVSNIGX QEREKIVERHEPP7[MJXP]TVSNIGXTEVXMGMTERXWǧ
Ɣ 6IKYPEVGSQQYRMGEXMSR[MXLXLITVSNIGXQEREKIVERHER]ǧ SXLIVWXEJJHIWMKREXIHXSHMWGYWWTVSKVIWWGVMXMGEPVMWOǧ JEGXSVWWGLIHYPISVYRMUYIMWWYIWXLEXQE]WYVJEGIǧ Ɣ 9RHIVWXERHMRKERHREZMKEXMRK&&&ƅWGSQTPI\W]WXIQWǧ IRZMVSRQIRXMRGPYHMRKI\MWXMRKLEVH[EVIERHWSJX[EVI MQTPIQIRXEXMSRǧ
Ɣ 0IEHMRKXLIHIZIPSTQIRXSJTVSNIGXHSGYQIRXWERHǧ XVEMRMRKJSV&&&WXEJJǧ
Ɣ )RWYVMRKEHLIVIRGI[MXLTVSNIGXWGLIHYPIERHTVSNIGXǧ QEREKIQIRXVIWTSRWMFMPMXMIWǧ
7YTTSVX'71
ǧ
Ɣ 7YTTSVXMRKTVSNIGXQEREKIV[SVOMRXIKVEXMRK&&&ƅWHEXEǧ MRXS7[MJXP]ƅWW]WXIQǧ
Ɣ %WWMWXMRKTVSNIGXQEREKIVMRSRFSEVHMRK&&&7XEJJERHǧ XVEMRMRKXLIQXSYWI7[MJXP]ƅWXSSPWǧ
Ɣ 7IVZMRKEWXLI4VSNIGX1EREKIVƅWGSRXMRKIRG]FEWIH FEGOYTVIEH]XSXEOISZIVUYMGOP]ERHIJJIGXMZIP]SREPPǧ TVSNIGXQEREKIVXEWOWǧ
/E]PE+SVHSRǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
1EVXE>EQERMPPSǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
1ERTVIIX7MRKLǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
)PSMWI'EPPERHIVǧ 'YWXSQIV7YGGIWWǧ
1EREKIVǧ
7XER4EVOJSVHǧ 7IRMSV'YWXSQIVǧ
7YGGIWW1EREKIVǧ
,EWXMǧ
8ENXILVERMJEVHǧ
7IRMSV8IGLRMGEPǧ
'YWXSQIV7YGGIWWǧ
1EREKIVǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 119 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
2EQIǧ 7[MJXP]6SPIǧ 4VSNIGX6SPIǧ
1MGLEIP7QMXLǧ 'LMIJǧ
-RJSVQEXMSRǧ
3ƽGIVǧ
'S*SYRHIVǧ
4VSNIGX8IGLRMGEP0IEHǧ
Ɣ 0IEHMRKXVERWMXHEXEMRXIKVEXMSRERHEREP]WMWMRGPYHMRKǧ STXMQM^EXMSRERHSRKSMRKQSRMXSVMRKSJVIEPXMQITVIHMGXMSRǧ EGGYVEG]ǧ
Ɣ ;SVOMRK[MXL&&&XSQIIXXIGLRMGEPVIUYMVIQIRXWMRXLITVSNIGXƅWǧ WGSTISJ[SVOǧǧ
Ɣ 4EVXMGMTEXMRKMRXLIUYEPMX]EWWYVERGITPERǧ
Ɣ 0IEHMRKHIZIPSTQIRXSJTVSNIGXƅWEGGITXERGIXIWXMRKTVSGIHYVIWǧ Ɣ 7YTTSVXMRGVIEXMSRSJTVSHYGXXIGLRMGEPHSGYQIRXEXMSRǧ ;MPP(E]XSRǧ 'LMIJǧ
8IGLRSPSK]ǧ
3ƽGIVǧ
'S*SYRHIVǧ
4VSNIGX(EWLFSEVH0IEHǧ
Ɣ 3ZIVWIIMRKXLIQEMRXIRERGIERHUYEPMX]SJXLI7[MJXP]ǧ HITPS]QIRXJSV&&&ǧ
Ɣ 3ZIVWIIMRKSZIVEPP[SVOXSQEMRXEMRERHKVS[XLIVIUYMWMXIǧ WXEFMPMX]YTXMQIERHGSRWXERXEZEMPEFMPMX]SJXLI7[MJXP]TPEXJSVQǧ MRGPYHMRKSZIVEPPEVGLMXIGXYVIERHW]WXIQQEMRXIRERGIǧ 1EHIPIMRIǧ
7LIILERǧ
(EXE7GMIRXMWXǧ 4VSNIGX(EXE%REP]XMGW0IEHǧ
Ɣ 0IEHMRKXVERWMXHEXEEREP]XMGWJSVI\MWXMRKVITSVXWERHHIZIPSTMRKǧ RI[SRIWEWTEVXSJ7[MJXP]ƅWGSRXMRYSYWP]MQTVSZMRKTPEXJSVQǧ Ɣ )RWYVMRKXLIEREP]XMGEPVMKSVERHTVIGMWMSRSJEPP7[MJXP]ǧ HEWLFSEVHQSHYPIWǧǧ
.MQ7LIHPMGOǧ 0IEH(EXEǧ
%VGLMXIGXǧ
4VSNIGX4PEXJSVQ0IEHǧ
Ɣ 0IEHMRKQSRMXSVMRKQEMRXIRERGIERHGSRXMRYSYWMQTVSZIQIRXǧ SJXLIWXEFMPMX]EZEMPEFMPMX]ERHWGEPEFMPMX]SJXLI7[MJXP]TPEXJSVQǧǧ (EZI1EPX^ERǧ 8IGLRMGEPǧ
4VSNIGXǧ
1EREKIVǧ
4VSNIGX-RXIKVEXMSR0IEHǧ
Ɣ 0IEHMRKXLIMRXIKVEXMSRSJ&&&ƅWI\MWXMRK%:0JIIHWERHER]RI[ǧ HEXEWSYVGIWǧ
Ɣ 1SRMXSVMRKERHIRWYVMRKHEXEUYEPMX]VIPEXMRKXSMRXIKVEXMSRWǧ ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 120 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
2EQIǧ 7[MJXP]6SPIǧ 4VSNIGX6SPIǧ
7[MJXP])\IGYXMZI7XEOILSPHIVWǧ
.SREXLER7MQOMRǧ 'LMIJǧ
)\IGYXMZIǧ
3ƽGIVǧ
'S*SYRHIVǧ
0IKEPP]6IWTSRWMFPI-RHMZMHYEPǧ
Ɣ 7IVZMRKEWXLI7[MJXP]VITVIWIRXEXMZIVIWTSRWMFPIJSVPIKEPP]ǧ GSQQMXXMRKXLIGSQTER]MRXLIGSRXVEGXǧ
Ɣ 3ZIVWIIMRKXLI7[MJXP]XIEQXSIRWYVI&&&WEXMWJEGXMSRǧ XLVSYKLSYXTVSNIGXMQTPIQIRXEXMSRERHXLIPMJISJXLIGSRXVEGXǧ Ɣ 0IEHMRK7[MJXP]ƅWHIZIPSTQIRXXSFIXXIVWIVZIGPMIRXWERHXLIMVǧ VMHIVWǧ
1EVERHEǧ
(^MIOSRWOMǧǧ
7IRMSV:MGIǧ
4VIWMHIRXǧ
'YWXSQIVǧ
7YGGIWWǧ
3ZIVEPP'YWXSQIV7YGGIWWǧǧ
Ɣ 3ZIVWIIMRKXLITVSNIGXQEREKIVƅW[SVOǧ
Ɣ )RWYVMRKWYGGIWWJYPSRFSEVHMRKSJ&&&ǧ
Ɣ ;SVOMRKXSTVSQSXI&&&ƅWWEXMWJEGXMSRXLVSYKLSYXXLIPMJISJXLIǧ GSRXVEGXHYVMRKXLITMPSXERHJYPPMQTPIQIRXEXMSRǧǧ %HHMXMSREP7[MJXP]7XEJJMRZSPZIHMRXLI&&&-QTPIQIRXEXMSRǧ 1IVIHMXLǧ
&SVHSRMǧ
,IEHSJǧ
4VSHYGXǧ
Ɣ 0IEHMRKHIZIPSTQIRXSJEHHMXMSREPJYRGXMSREPMX]XSGSRXMRYEPP]ǧ MQTVSZI7[MJXP]ƅWTVSHYGXWTVMRGMTEPP]EHHMXMSREPHEWLFSEVHǧ JIEXYVIWXSWYTTSVX&&&ƅWRIIHWǧ
.]Q(]IVǧ 7IRMSVǧ
7SJX[EVIǧ
)RKMRIIVǧ
Ɣ 7YTTSVXMRKMRXIKVEXMSRERHEREP]WMWSJXVERWMXHEXEXSQIIXǧ XIGLRMGEPVIUYMVIQIRXWMRXLITVSNIGXƅWWGSTISJ[SVOǧ Ɣ 8VSYFPIWLSSXMRKER]MWWYIW[MXLMRXIKVEXMSRMRERHGSRXMRYIHǧ HEXEUYEPMX]ǧ
6SFIVXS&YVKSWǧ .EZE7SJX[EVIǧ
)RKMRIIVǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 121 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
.'.,VSYT0I]5IVWSRRIP
7MXIWL;EVEHIIRMSV8IGLRMGEP&HZMWSV
6MXIWLMWE(MVIGXSVEX-&-+VSYT[LSWTIGMEPM^IWMRXLITPERRMRKHIWMKRERHMQTPIQIRXEXMSRSJ TEWWIRKIVMRJSVQEXMSRERHEREP]XMGWW]WXIQWJSVTYFPMGXVERWMX,IEPWSLEWEFEGOKVSYRHMRǧ XVERWMXTPERRMRKERH-RXIPPMKIRX8VERWTSVXEXMSR7]WXIQW6MXIWLPIEHW-&-+VSYTƅW8VERWMX(EXEǧ TVEGXMGI[LMGLJSGYWIWSRLIPTMRKXVERWMXEKIRGMIWQEREKIXLIMVHEXETVSZMHILMKLUYEPMX]ǧ VIEPXMQIMRJSVQEXMSRXSTEWWIRKIVWERHEREP]^IWIVZMGIUYEPMX]ERHQIEWYVITIVJSVQERGI8LIǧ 8VERWMX(EXETVEGXMGIEPWSLEWEWTIGMEPIQTLEWMWSRSTIRHEXEERHSTIRHEXEWXERHEVHWPMOIǧ +8*7+8*7VIEPXMQI6MXIWLLEW1EWXIVƅWHIKVIIWMR8VERWTSVXEXMSR)RKMRIIVMRK'MX]4PERRMRKǧ ERH9VFER(IWMKREW[IPPEWE&EGLIPSVƅWHIKVIIMR%VGLMXIGXYVIǧ EQ-MGOI].QTPIQIRXEXMSR1IEH
7EQMWER%WWSGMEXIEX-&-+VSYT[MXLSZIVIMKLX]IEVWSJI\TIVMIRGI[SVOMRK[MXLXVERWMXVIEPXMQIǧ TEWWIRKIVMRJSVQEXMSRW]WXIQWERH'%(%:0W]WXIQW,IPIEHWXLIHIZIPSTQIRXǧ MQTPIQIRXEXMSRERHWYTTSVXSJ-&-+VSYTƅW86%27-8EPIVXWERH86%27-8VIEPXMQIWSJX[EVI8LMWǧ MRGPYHIWTVSNIGXWJSV8VERWPMRO
:ERGSYZIV&'
1IXVS
0SW%RKIPIW'%
ERH68(
(IRZIV'3
ǧ
,IEPWSLEW[SVOIHSRHIZIPSTMRKPMKLXVEMPERHGSQQYXIVVEMPVIEPXMQITEWWIRKIVMRJSVQEXMSRǧ W]WXIQWJSV68(
(IRZIV'3
7YR6EMP
3VPERHS*0
ERH2*8%
&YJJEPS2=
4VMSVXSNSMRMRK-&-ǧ
+VSYTLI[SVOIHJSVXLI1&8%
&SWXSR1%
[LIVILIHIWMKRIHERHHIZIPSTIHWSJX[EVIXLEXǧ KIRIVEXIHVIEPXMQIEVVMZEPTVIHMGXMSRWJSVXLIWYF[E]PMRIWERHTYFPMWLIHXLITVIHMGXMSRWSRǧ GSYRXHS[RWMKRWERHJSVETTHIZIPSTIVWWIVZIHEWW]WXIQEHQMRMWXVEXSVJSVXLIFYW'%(%:0ǧ W]WXIQERHQEREKIHXLI1&8%ƅW+8*7HEXE7EQVIGIMZIHE1EWXIVSJ7GMIRGIMRǧ 8VERWTSVXEXMSRHIKVIIJVSQXLI1EWWEGLYWIXXW-RWXMXYXISJ8IGLRSPSK][MXLEJSGYWSRTYFPMGǧ XVERWTSVXEXMSRǧ
)ERMIP'IVRWXIMR'YWMRIWW&REP]WX
(ERMIP&IVRWXIMRNSMRIH-&-+VSYTMRIEVP]EWE8VERWMX(EXE%REP]WX,I[EWLIEZMP]MRZSPZIHǧ MREPPEWTIGXWSJ&&&ƅW8VERWMX8IGLRSPSK]6SEHQETTVSNIGXMRGPYHMRKRIIHWKEXLIVMRKǧ VIGSQQIRHMRKWSPYXMSRWERHTVSHYGXMSRSJHIPMZIVEFPIW(ERMIPLEWEPWSFIIRHIITP]MRZSPZIHMRǧ XLIMQTPIQIRXEXMSRSJ-&-+VSYTƅW86%27-8EPIVXWWSJX[EVIWSPYXMSRJSV8VERW0MRO :ERGSYZIVǧ
&'
68(
(IRZIV'3
ERH'SQQYRMX]8VERWMX
)ZIVIXX;%
EW[IPPEW0%1IXVS,MWǧ
VIWTSRWMFMPMX]MWXSLIPTIEGLEKIRG]ƅWYWIVWKIXXLIQSWXSYXSJ86%27-8EPIVXWERHIRWYVIXLEX XLIW]WXIQQIIXWIEGLEKIRG]ƅWYRMUYIRIIHW4VMSVXSNSMRMRK-&-+VSYT(ERMIPMRXIVRIHEX&MK &PYI&YW
7ERXE1SRMGE'%
[MXLMRXLIMV4PERRMRKERH'SQQYRMX])RKEKIQIRXHMZMWMSR[LIVILIǧ GSQQYRMGEXIHHMVIGXP][MXLGYWXSQIVWERHTYFPMWLIHWIVZMGIEPIVXWXLVSYKLEZEVMIX]SJǧ GLERRIPW(ERMIPVIGIMZIHE1EWXIVSJ4PERRMRK
140
HIKVIIJVSQXLI9RMZIVWMX]SJ7SYXLIVRǧ
'EPMJSVRMEGSRGIRXVEXMRKMR8VERWTSVXEXMSRERH-RJVEWXVYGXYVI4PERRMRKǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 122 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
7IJIVIRGIWc
7IJIVIRGIWJSV[MJXP].RG
*SPPS[MRKMWEPMWXSJ97TYFPMGXVERWMXEKIRGMIWJSV[LSQ7[MJXP]LEWTVSZMHIHVIEPXMQIǧ TEWWIRKIVMRJSVQEXMSRERHSVXVERWMXEREP]XMGWWSJX[EVI;ILEZIMRGPYHIHEHIWGVMTXMSRSJXLIǧ WIVZMGIWTVSZMHIHMRGPYHMRKXLIMVWGSTIQEKRMXYHIERHGSQTPI\MX]EW[IPPEWXLI7[MJXP]ǧ 'YWXSQIV7YGGIWW1EREKIV[LSWIVZIHEW7[MJXP]ƅWTVSNIGXQEREKIV6IJIVIRGIWJSVIEGLǧ EKIRG]EVIEPWSTVSZMHIHǧ ǧ
2EWWEGLYWIXXW'E]8VERWTSVXEXMSR&HQMRMWXVEXMSR
2'8&cc
'SRXVEGX7XEVX
)RH
%YKYWX4VIWIRXǧ
0SGEXMSR
&SWXSR1%ǧ
4VSNIGX1EREKIV
7XER4EVOJSVHǧ
4VSNIGX7GSTI
ǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVGSQQYXIVVEMPWXEVXMRKMRPEXIVǧ I\TERHMRKXSMRGPYHIEPPƻ\IHVSYXIFYWIWMR ǧ
Ɣ 4VSZMHIPMZIZMWYEPM^EXMSRMRXIVJEGIJSVVIEPXMQIQSRMXSVMRKSJXLIEZEMPEFPITEWWIRKIVǧ MRJSVQEXMSRǧ
%KIRG];IFWMXI
LXXTW
[[[QFXEGSQ
7XSV]
6IWYPXW
8LI1&8%[EWYRLETT][MXLXLIMVTVIZMSYWTVSZMHIVJSVVIEPXMQITEWWIRKIVǧ MRJSVQEXMSR2I\X&YWF]'YFMGHYIXSXLIUYEPMX]ERHVIPMEFMPMX]SJXLITVIHMGXMSRWXLI]TVSZMHIH-Rǧ
1&8%MRMXMEXIHERSTIRTVSGYVIQIRXXSƻRHXLIQSWXEGGYVEG]VIEPXMQIMRJSVQEXMSRǧ ZIRHSVSRXLIQEVOIX8LI]LMVIHEXLMVHTEVX]GSRWYPXERXXSQIEWYVIXLIEGGYVEG]SJZEVMSYWǧ ZIRHSVWERHEJXIVIWXEFPMWLMRKE MRGVIEWIMRTVIHMGXMSREGGYVEG]SZIVSXLIVZIRHSVWǧ 7[MJXP]ƅWGSRXVEGX[EWI\TERHIHXSMRGPYHIEPPƻ\IHVSYXIFYWIWǧǧ &IGEYWISJSYVGETEFMPMXMIWMRLERHPMRKGSQTPI\VIEP[SVPHTVIHMGXMSRWGIREVMSW1&8%ƅWǧ TVIHMGXMSRWLEZISREZIVEKIMQTVSZIHJVSQ EGGYVEG]XS ERHWMKRMƻGERXP]QSVIJSVǧ
TVIHMGXMSRWGPSWIVXSXLIXMQISJEVVMZEP8LI1&8%[EWSRISJXLIƻVWXEKIRGMIWXSTYFPMGP]ǧ HMWGYWWXLIMVTVIHMGXMSREGGYVEG]ƻRHMRKWERHTPERJSVMQTVSZIQIRXPIEHMRKXLI[E]JSVSXLIVǧ XVERWMXEKIRGMIWXSHSXLIWEQI(EZMH&PSGO7GLEGLXIV1&8%'83EXXLIXMQIHMWGYWWIHXLMWǧ QIXLSHSPSK]ERHLS[1&8%ERH7[MJXP][SVOXSKIXLIVXSGSRXMRYSYWP]MQTVSZITVIHMGXMSRǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 123 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
EGGYVEG]ERHXLIGYWXSQIVI\TIVMIRGIMRXLMWEVXMGPI ǧ
LXXTW
QIHMYQGSQQFXEXIGLFIXXIVFYWTVIHMGXMSRWEPSXFIXXIV JIHIIIǧǧ

8LMWEVXMGPIMWEPWSTVSZMHIHMR%TTIRHM\%
ǧ
6IJIVIRGIW
ǧǧ
(EZMH&EVOIVǧ
1EREKIVSJ3TIVEXMSRW8IGLRSPSK]ǧ
HFEVOIV$QFXESVKǧ

0SKER2EWLǧ
(ITYX](MVIGXSVSJ6IEPXMQI%TTPMGEXMSRWǧ
PREWL$QFXEGSQǧ

ǧ
(ETMXEP2IXVSTSPMXER8VERWTSVXEXMSR&YXLSVMX]
(28&c
'SRXVEGX7XEVX
)RH
2SZIQFIV

4VIWIRXǧ
0SGEXMSR
%YWXMR8<ǧ
7[MJXP]4VSNIGX1EREKIV
,EWXM8EN8ILVERM*EVHǧ
4VSNIGX'SQTPIXMSR
ǧ
4VSNIGX7GSTI
ǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVEPPƻ\IHVSYXIFYWIWǧ Ɣ ,MWXSVMGEP-RWMKLXW
ǧǧ
ż 3R8MQI4IVJSVQERGI1SHYPILIPTWGLIHYPIVWTPERRIVWERHSTIVEXMSRWXIEQǧ FIXXIVXVEGOSRXMQITIVJSVQERGIYWMRK7[MJXP]ƅWFMKHEXETPEXJSVQǧ ż +474PE]FEGO1SHYPILIPTGYWXSQIVWIVZMGIERHSTIVEXMSRWXIEQWVITPE]ERHǧ MRZIWXMKEXIMRGMHIRXWǧ
ż 6YR8MQIW1SHYPISTXMQM^IWGLIHYPIWERHMQTVSZISRXMQITIVJSVQERGI[MXLǧ HIXEMPIHEGGYVEXIVYRRMRKXMQIHEXEǧ
ż 7TIIH1ET1SHYPIZMWYEPM^IEKKVIKEXIHGSVVMHSVWTIIHWXSXEVKIXEVIEWJSVǧ GETMXEPMQTVSZIQIRXWǧ
%KIRG];IFWMXI
LXXTW
GETQIXVSSVK
7XSV]
6IWYPXW
7[MJXP]LEWEPWSHITPS]IHXLIVIEPXMQITEWWIRKIVMRJSVQEXMSRJSV'18%[MXLǧ VSYKLP]ZILMGPIWSTIVEXIHMRQE\MQYQWIVZMGI4VMSVXS7[MJXP]XLIEKIRG][EWYWMRKEǧ XVEHMXMSREP'%(%:0WYTTPMIVXSTS[IVVIEPXMQITEWWIRKIVMRJSVQEXMSR7[MJXP][EWGLSWIRSZIVǧ SXLIVZIRHSVWMRGPYHMRK2I\X&YWMRTEVXFIGEYWISJSYVEFMPMX]XSMRKIWXERHMRXIKVEXIQYPXMTPI %:0JIIHWMRVIEPXMQI8LMWWMKRMƻGERXP]MQTVSZIHXLIƻHIPMX]SJXLIHEXEXLEXTS[IVWFSXLǧ TEWWIRKIVMRJSVQEXMSRERHIEW]XSYWIVITSVXMRKJSV'18%WXEJJ7[MJXP]ƅWKVERYPEVIEW]XSYWIǧ LMWXSVMGEPHEXEMRWMKLXWEVIYWIHF]TPERRIVWWGLIHYPIVWERHSTIVEXMSREPWXEJJEX'18%XSWTIIH CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 124 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
YTWGLIHYPMRKERHTPERRMRKEWWIWWQIRXWSTIVEXSVXVEMRMRKERHXSQEREKIZILMGPILIEH[E]WSRǧ OI]LMKLJVIUYIRG]FYWVSYXIWǧǧ
;IVIGIRXP]GSQTPIXIHEWEXMWJEGXMSRWYVZI][MXLXLIWXEJJEX'18%7[MJXP]VIGIMZIHWGSVIWSJǧ XLILMKLIWXTSWWMFPIWGSVIJSVXLIJSPPS[MRKUYIWXMSRW ǧ
Ɣ ,EW7[MJXP]QEHI]SYVHE]XSHE][SVOIEWMIV#ǧ Ɣ ,EW7[MJXP]IREFPIH]SYXSTIVJSVQXLEX[IVIHMƽGYPXSVMQTSWWMFPIXSGSQTPIXIFIJSVI#ǧ Ɣ ,EW7[MJXP]QEHIGSPPEFSVEXMSR[MXLGSPPIEKYIWIEWMIV#ǧ Ɣ (S]SYXLMROXLIYWISJ7[MJXP]LEWLEHETSWMXMZIMQTEGXSRVMHIVWEXMWJEGXMSR#ǧ 6IJIVIRGIW
ǧǧ
7LE[R&VS[Rǧǧ
-84VSNIGX1EREKIVǧ
7LE[R&VS[R$GETQIXVSSVKǧ

SƽGI
(SXXMI;EXOMRWǧ
):4SJ&YW3TIVEXMSRWǧ
HSXXMI[EXOMRW$GETQIXVSSVKǧ

ǧ
2EV]PERH 8VERWMX &HQMRMWXVEXMSR
28&
'SRXVEGX7XEVX
)RH
1E]
4VIWIRXǧ
0SGEXMSR
&EPXMQSVI1(ǧ
7[MJXP]4VSNIGX1EREKIV
,EWXM8EN8ILVERM*EVHǧ
4VSNIGX7GSTI
ǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVEPPƻ\IHVSYXIFYWIW 7[MJXP]ǧ
8VERWMXMQI
ǧ
Ɣ 4VSZMHIWYTTPIQIRXEP+47XVEGOIVWXSMQTVSZISZIVEPPZILMGPIXVEGOMRKUYEPMX] MQTVSZIWǧ
+47VITSVXMRKVEXIJVSQIZIV]
WIGSRHWXSWIGSRHW
ǧ
Ɣ 7[MJXP]-RWMKLXW
ǧǧ
ż 3R8MQI4IVJSVQERGI1SHYPILIPTWGLIHYPIVWTPERRIVWERHSTIVEXMSRWXIEQǧ FIXXIVXVEGOSRXMQITIVJSVQERGIYWMRK7[MJXP]ƅWFMKHEXETPEXJSVQǧ ż +474PE]FEGO1SHYPILIPTGYWXSQIVWIVZMGIERHSTIVEXMSRWXIEQWVITPE]ERHǧ MRZIWXMKEXIMRGMHIRXWǧ
%KIRG];IFWMXI
LXXTW
QXEQEV]PERHKSZ
7XSV]
6IWYPXW
7MRGI7[MJXP]LEWFIIR[SVOMRK[MXL18%1EV]PERHXSHITPS]QSVIǧ EGGYVEXIVIEPXMQIMRJSVQEXMSRJSVTEWWIRKIVW18%1EV]PERHMWXLIXLPEVKIWXXVERWMXEKIRG]MRǧ XLI9RMXIH7XEXIWLERHPMRKSZIVQMPPMSRTEWWIRKIVXVMTWTIV]IEVERHSTIVEXIWSZIVǧ ZILMGPIWMRQE\MQYQWIVZMGIMRGPYHMRKSZIV
FYWIWǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 125 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
18%1EV]PERHYWIW8VETI^IJSVMXW'%(%:0W]WXIQEVEHMSFEWIHW]WXIQ8LIW]WXIQGERSRP]ǧ YTHEXIZILMGPITSWMXMSRWIZIV]
WIGSRHWERHLEWZIV]RSMW]+47HEXE%WEVIWYPXSJTSSVǧ ZILMGPIXVEGOMRKEW[IPPEWEPS[EGGYVEG]TVIHMGXMSRIRKMRITEWWIRKIVWI\TIVMIRGIHTSSVUYEPMX]ǧ MRJSVQEXMSRVIWYPXMRKMRELMKLZSPYQISJGYWXSQIVGSQTPEMRXWǧ -R1E]SJ18%1EV]PERHTEVXMGMTEXIHMRETMPSX[MXL7[MJXP]SRFYWIWXSHIXIVQMRIMJXLIǧ EGGYVEG]SJTEWWIRKIVMRJSVQEXMSRGSYPHFIMQTVSZIH8SWEXMWJ]XLIKSEP18%1EV]PERHǧ HITPS]IHPS[GSWX+47YRMXWXLEXVITSVXZILMGPITSWMXMSRWIZIV]WIGSRHW7[MJXP]XLIRǧ GSQFMRIHXLMWHEXE[MXLXLIPIKEG]'%(%:0HEXEMRVIEPXMQIǧǧ ,EZMRKEJYPPƻHIPMX]TMGXYVISJ[LEX[EWSGGYVVMRKMRXLIXVERWTSVXEXMSRRIX[SVO7[MJXP][EWEFPIǧ XSFYMPHEQSHIPSJLMWXSVMGEPXVEZIPXMQIWF]XMQISJHE]HE]SJ[IIOGSVVMHSVIXG&]GSQFMRMRKǧ XLMWLMWXSVMGEPQSHIPEPSRK[MXLVIEPXMQIMRJSVQEXMSRFIMRKGSPPIGXIHJVSQXLIZILMGPIW7[MJXP]ǧ [EWEFPIXSHIQSRWXVEXIEWMKRMƻGERXMQTVSZIQIRXMRXLISZIVEPPUYEPMX]SJTEWWIRKIVǧ MRJSVQEXMSRǧ
-R.ERYEV]SJ
18%1EV]PERHGSRXVEGXIH7[MJXP]XSI\TERHWIVZMGIXSEPPFYWIWMRXLIƼIIXǧ 8LI7[MJXP]W]WXIQMWRS[TS[IVMRKEPPVIEPXMQITEWWIRKIVMRJSVQEXMSREGVSWWQSFMPIǧ ETTPMGEXMSRW
+SSKPI1ETW8VERWMX1SSZMXIXG
EW[IPPEWXLVSYKLIPIGXVSRMGWXSTHMWTPE]W717ǧ W]WXIQWERH-:6W]WXIQW7[MJXP]LEWHITPS]IHEXSXEPSJXVEGOIVWXLVSYKLSYXXLI18%ǧ 1EV]PERHƼIIXǧ
8LI18%EPWSYWIW7[MJXP]ƅWFMKHEXETPEXJSVQXSJSGYWSRFIXXIVVSYXMRKWGLIHYPMRKERHǧ TEWWIRKIVMRJSVQEXMSR8LI]LEZIWIIRE VIHYGXMSRMRTEWWIRKIVGSQTPEMRXWMRJVSQǧ HYIXSEHEXEHVMZIRETTVSEGLMRTEVXPIZIVEKMRKHEXEJVSQXLI7[MJXP]TPEXJSVQEPSRK[MXLǧ QER]SXLIVMQTVSZIQIRXWXSMQTVSZIXLIMVSTIVEXMSRWERHWIVZMGIHIPMZIV]&]MRXIKVEXMRK7[MJXP]ǧ %4-W[MXLXLIMV[IFWMXI
LXXTW
[[[QXEQEV]PERHKSZTIVJSVQERGIMQTVSZIQIRX
XLI]ƅVIEFPIǧ
XSVITSVXSRXLIMVTIVJSVQERGITYFPMGP]EWTEVXSJXLIMVSRXMQITIVJSVQERGIMQTVSZIQIRXǧ MRMXMEXMZIǧ
%GGSVHMRKXS1MGLEIP,IPXE18%ƅW'-3ƈ7[MJXP]LEWEPIZIPSJGYWXSQM^EXMSRJSVSRXMQIǧ TIVJSVQERGIUYIVMIWƂJSVHMJJIVIRXVSYXIWTPEGIWXMQIW-XƅWEPPS[IHQIXSHSEREP]WMWXLEX-NYWXǧ GSYPHRƅXLEZIHSRIFIJSVIƉǧǧ
6IJIVIRGIW
ǧ
1MGLEIP,IPXEǧ
'LMIJ-RRSZEXMSR3ƽGIV18%ǧ
1,IPXE$QXEQEV]PERHKSZǧ

ǧ
7IZIVMR7OSPVYHǧ
4VSNIGX%HZMWSV18%ǧ
77OSPVYH$QXEQEV]PERHKSZǧ
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 126 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
ERXE(PEVE:EPPI]8VERWTSVXEXMSR&YXLSVMX]
:8&c
'SRXVEGX7XEVX
)RH
.ERYEV]4VIWIRXǧ
0SGEXMSR
7ER.SWI'%ǧ
7[MJXP]4VSNIGX1EREKIV
8MQ7XSVIVǧ
4VSNIGX7GSTI
ǧ
Ɣ ,MWXSVMGEP-RWMKLXW
ǧǧ
ż 3R8MQI4IVJSVQERGI1SHYPILIPTWGLIHYPIVWTPERRIVWERHSTIVEXMSRWXIEQǧ FIXXIVXVEGOSRXMQITIVJSVQERGIYWMRK7[MJXP]ƅWFMKHEXETPEXJSVQǧ ż +474PE]FEGO1SHYPILIPTGYWXSQIVWIVZMGIERHSTIVEXMSRWXIEQWVITPE]ERHǧ MRZIWXMKEXIMRGMHIRXWǧ
ż 6YR8MQIW1SHYPISTXMQM^IWGLIHYPIWERHMQTVSZISRXMQITIVJSVQERGI[MXLǧ HIXEMPIHEGGYVEXIVYRRMRKXMQIHEXEǧ
ż 7TIIH1ET1SHYPIZMWYEPM^IEKKVIKEXIHGSVVMHSVWTIIHWXSXEVKIXEVIEWJSVǧ GETMXEPMQTVSZIQIRXWǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVEPPƻ\IHVSYXIFYWIW 7[MJXP]ǧ
8VERWMXMQI
ǧ
%KIRG];IFWMXI
LXXT
[[[ZXESVK
7XSV]
6IWYPXW
7ERXE'PEVE:EPPI]8VERWTSVXEXMSR%YXLSVMX]
:8%
PSGEXIHMRXLILIEVXSJ7MPMGSRǧ
:EPPI]MWYWMRK7[MJXP]XSTS[IVEPPSJXLIMVVIEPXMQITEWWIRKIVMRJSVQEXMSR:8%MWXLIVH PEVKIWXXVERWMXEKIRG]MRXLI9RMXIH7XEXIW[MXLSZIVZILMGPIWSTIVEXIHMRQE\MQYQWIVZMGIǧ ERHQMPPMSRTEWWIRKIVXVMTWTIV]IEVǧ
8SHE]:8%STIVEXIWSREZIVEKIQMPIWTIVLSYVWPS[IVXLERMXHMHXLMVX]]IEVWEKSJSV 1MPPMSRHSPPEVWQSVITIV]IEV8LI:8%*%78MRMXMEXMZIXEVKIXWMRGVIQIRXEPEJJSVHEFPIǧ MRXIVZIRXMSRWWYGLEW874WXSTXLMRRMRKERHI\TVIWWPERIWXSVIZIVWIXLEXXVIRHERHMWTS[IVIHǧ F]7[MJXP]ƅWEREP]XMGWHEWLFSEVH
ƈ;IƅPPFIQSVIWYGGIWWJYPFVMRKMRKXVERWMXWTIIHWYTKVEHYEPP]ǧ XLVSYKLHS^IRWSJWQEPPGSRWXVYGXMSRQMRMQEPTVSNIGXW;IGSYPHRƅXLEZIEWWIQFPIHEVSWXIVSJǧ TVSNIGXWPMOIXLMW[MXLSYXXLIEFMPMX]XSEREP]^ISYVW]WXIQEXXLIKVERYPEVMX]XLEX7[MJXP]TVSZMHIWƉǧ WE]W%HEQ&YVKIV7IRMSV8VERWTSVXEXMSR4PERRIVEX:8%ǧ 8LI:8%[EWERIEVP]EHSTXIVSJVIEPXMQIGYWXSQIVMRJSVQEXMSRFYXXLIEGGYVEG]ERHVIPMEFMPMX]ǧ SJXLIMVMRMXMEPW]WXIQRIZIVJYPP]QIXXLIMVI\TIGXEXMSRWERHVIWYPXIHMRQER]TEWWIRKIVǧ GSQTPEMRXW7[MJXP][EWFVSYKLXMRXSMQTVSZIXLI)8%EGGYVEG]ERHYPXMQEXIP]XLITEWWIRKIVǧ I\TIVMIRGI8SWSPZIXLMW7[MJXP]RIIHIHXSMQTVSZIXLIZILMGPIXVEGOMRKEGGYVEG]EW[IPPEWXLIǧ TVIHMGXIH)8%JSVTEWWIRKIVW8LIƻVWXKSEP[EWEGGSQTPMWLIHF]GSQFMRMRKQYPXMTPI+47JIIHWǧ MRVIEPXMQI7[MJXP]MRKIWXIHXLI:8%PIKEG]'%(%:0JIIH[LMGLVITSVXIHZILMGPITSWMXMSRWIZIV]ǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 127 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495

WIGSRHWEW[IPPEWE+47JIIHJVSQ1SSZFS\VSYXIVW +47HEXEIZIV]WIGSRHW
&]ǧ
GSQFMRMRKXLIWIJIIHWMRVIEPXMQI7[MJXP][EWEFPIXSZIV]EGGYVEXIP]XVEGOZILMGPITSWMXMSRWǧ 7[MJXP]XLIRGSQFMRIHXLMWVIEPXMQIHEXE[MXLLMWXSVMGEPXVEZIPTEXXIVRWXSQSVIEGGYVEXIP]TVIHMGX )8%WJSVTEWWIRKIVWǧ
+EV]1MWOIPP'-3EX:8%WE]Wƈ2S[XLEX[IƅVI[SVOMRK[MXL7[MJXP]SYVGYWXSQIVWLEZIEQYGLǧ QSVIEGGYVEXIW]WXIQ:8%LEWWIIRXLIZEPYIXLEXWIEQPIWWZILMGPIPSGEXMSRMRJSVQEXMSRLEWǧ FVSYKLXXSSYVGYWXSQIVWƉ:8%MWRS[YWMRK7[MJXP]XSTS[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRJSVǧ EPPƻ\IHVSYXIZILMGPIW
FYWERHPMKLXVEMP
EGVSWWEPPTEWWIRKIVIRHTSMRXWMRGPYHMRKQSFMPIǧ ETTPMGEXMSRWIPIGXVSRMGWXSTHMWTPE]WXLIVIKMSREPW]WXIQERHQSVIǧ 6IJIVIRGIW
ǧ
&SF:MGXSVǧ
-RJSVQEXMSR7]WXIQW7YTIVZMWSV7ERXE'PEVEǧ
:8%ǧ
FSFZMGXSV$ZXESVKǧ

ǧ
+EV]1MWOIPPǧ
'LMIJ-RJSVQEXMSR3ƽGIV7ERXE'PEVE:8%ǧ
KEV]QMWOIPP$ZXESVKǧ

ǧ
:.&2IXVSTSPMXER8VERWMX
:.&c
'SRXVEGX7XEVX
)RH
.ERYEV]

4VIWIRXǧ
0SGEXMSR
7ER%RXSRMS8<ǧ
7[MJXP]4VSNIGX1EREKIV
8MQ7XSVIVǧ
4VSNIGX'SQTPIXMSR

-RWMKLXW(EWLFSEVHMW MQTPIQIRXIHVIEPXMQITEWWIRKIVǧ MRJSVQEXMSRMWEX GSQTPIXMSR
ǧ
4VSNIGX7GSTI
ǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVEPPƻ\IHVSYXIFYWIWǧ Ɣ ,MWXSVMGEP-RWMKLXW
ǧǧ
ż 3R8MQI4IVJSVQERGI1SHYPILIPTWGLIHYPIVWTPERRIVWERHSTIVEXMSRWXIEQǧ FIXXIVXVEGOSRXMQITIVJSVQERGIYWMRK7[MJXP]ƅWFMKHEXETPEXJSVQǧ ż +474PE]FEGO1SHYPILIPTGYWXSQIVWIVZMGIERHSTIVEXMSRWXIEQWVITPE]ERHǧ MRZIWXMKEXIMRGMHIRXWǧ
ż 6YR8MQIW1SHYPISTXMQM^IWGLIHYPIWERHMQTVSZISRXMQITIVJSVQERGI[MXLǧ HIXEMPIHEGGYVEXIVYRRMRKXMQIHEXEǧ
ż 7TIIH1ET1SHYPIZMWYEPM^IEKKVIKEXIHGSVVMHSVWTIIHWXSXEVKIXEVIEWJSVǧ GETMXEPMQTVSZIQIRXWǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 128 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
%KIRG];IFWMXI
LXXTW
[[[ZMEMRJSRIX
7XSV]
6IWYPXW
:-%MR7ER%RXSRMSSTIVEXIWƻ\IHVSYXIZILMGPIWERH7[MJXP]MWMRXLIǧ TVSGIWWSJHITPS]MRKGSRWMWXIRXLMKLP]EGGYVEXIVIEPXMQIMRJSVQEXMSRJSVTEWWIRKIVWEGVSWWEǧ LSWXSJTYFPMGIRHTSMRXW8LMW[MPPFIEGLMIZIHMRTEVXF]MRXIKVEXMRKQYPXMTPI%:0JIIHWJSVXLIǧ ƼIIXGSQFMRMRKXLIMVI\MWXMRK'%(%:0HEXE[MXLQSVIJVIUYIRX+47HEXEJVSQ'VEHPITSMRXǧ HIZMGIWEPVIEH]SRFSEVH'SQFMRMRKXLIWIJIIHWMRVIEPXMQIEPPS[W7[MJXP]ƅWHEWLFSEVHXSǧ TVSZMHIXLIQSWXEGGYVEXILSPMWMXMGZMI[SJXLIJYPP:-%ƼIIXEXEPPXMQIWǧǧ ;LMPIXLEXHITPS]QIRXMWSRKSMRKXIEQWJVSQGYWXSQIVWIVZMGIXSSTIVEXMSRWEPVIEH]YWIǧ 7[MJXP]ƅWLMWXSVMGEPEREP]WMWXSSPWIWTIGMEPP]+474PE]FEGOJSVJEWXIƽGMIRXMRJSVQEXMSREGGIWWǧ VIHYGMRKXLIRIIHXSGSRWYPX[MXLQYPXMTPIHITEVXQIRXWXSERW[IVWMQTPIUYIWXMSRW9WMRKǧ 7[MJXP]ƅWVIEPXMQIQETGYWXSQIVWIVZMGIEKIRXWLEZIVIHYGIHXLIXMQIXSERW[IVMRZIWXMKEXMZIǧ UYIWXMSRWF] ERHGERMRWXERXP]TVSZMHIERW[IVWXSXLIƈ[LIVIƅWQ]FYWƉGEPPWXLI]ǧ VIGIMZIIEGLHE]ǧ ǧ
:-%ƅWTPERRMRKERHWGLIHYPMRKXIEQWYWI7[MJXP]6YR8MQIWERH7TIIH1ETXSEWWIWWMRHMZMHYEPǧ XVMTWGLIHYPIWERHTVMSVMXM^IVIWGLIHYPMRK[SVOERHXSHIXIGXHVEKKMRKERHSXLIVWSYVGIWSJǧ EHHMXMSREPVYRRMRKXMQIXLEXEVIRƅXEGGYVEXIP]GETXYVIHMRSXLIVXSSPW8LMWIREFPIWXLIQXSǧ VIWGLIHYPIVSYXIWJEWXIVERHQSVIEGGYVEXIP];LIRWYVZI]IHEFSYXXLIMVWEXMWJEGXMSR[MXL7[MJXP]ǧ XLYWJEVSZIV SJVIWTSRHIRXWEX:-%VEXIHW[MJXP]ER SVLMKLIVSYXSJǧǧ
6IJIVIRGIW
ǧǧ
1ERNMVM%OEPOSXOEVǧ
'SSVHMREXSV 7IVZMGI 4PERRMRK ERH 7GLIHYPMRK
EX:-%1IXVSTSPMXER8VERWMX
:-%
ǧ
QERNMVMEOEPOSXOEV$ZMEMRJSRIX

ǧ
7XIZI=SYRKǧ
:MGI 4VIWMHIRX SJ 8IGLRSPSK] ERH -RRSZEXMSR
WXIZI]SYRK$ZMEMRJSRIXǧ

)IRXSR(SYRX]8VERWTSVXEXMSR&YXLSVMX]
)(8&cc
'SRXVEGX7XEVX
)RH
.YRI4VIWIRXǧ
0SGEXMSR
0I[MWZMPPI8<ǧ
7[MJXP]4VSNIGX1EREKIV
7XER4EVOJSVHǧ
4VSNIGX7GSTI
ǧ
Ɣ 4S[IVVIEPXMQITEWWIRKIVMRJSVQEXMSRW]WXIQJSVEPPƻ\IHVSYXIFYWIW 7[MJXP]ǧ
8VERWMXMQI
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 129 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
Ɣ 7[MJXP]-RWMKLXW
3R8MQI4IVJSVQERGI1SHYPILIPTWGLIHYPIVWTPERRIVWERHSTIVEXMSRWǧ XIEQFIXXIVXVEGOSRXMQITIVJSVQERGIYWMRK7[MJXP]ƅWFMKHEXETPEXJSVQǧ Ɣ 7[MJXP]-RWMKLXW
+474PE]FEGO1SHYPILIPTGYWXSQIVWIVZMGIERHSTIVEXMSRWXIEQWǧ VITPE]ERHMRZIWXMKEXIMRGMHIRXWǧ
%KIRG];IFWMXI
LXXTW
[[[HGXERIX
7XSV]
6IWYPXW
7[MJXP]LEWEPWSHITPS]IHVIEPXMQITEWWIRKIVMRJSVQEXMSRJSV(IRXSR'SYRX]ǧ 8VERWTSVXEXMSR%YXLSVMX]
('8%
EREKIRG]MR8I\EW[MXLVSYKLP]ZILMGPIWSTIVEXIHMRǧ QE\MQYQWIVZMGI4VMSVXS7[MJXP]XLIEKIRG][EWYWMRKEXVEHMXMSREP'%(%:0WYTTPMIVXSTS[IVǧ VIEPXMQITEWWIRKIVMRJSVQEXMSR,S[IZIVTEWWIRKIVWGSQTPEMRIHHYIXSXLIMREGGYVEG]MRXLIǧ HEXEǧ
('8%HITPS]IH7[MJXP]MR.YRIXSLIPTMQTVSZIXLISZIVEPPTEWWIRKIVI\TIVMIRGI7MRGIXLIRǧ XLI]LEZII\TIVMIRGIHE HIGPMRIMRTEWWIRKIVGEPPWEWOMRKƈ;LIVIMWQ]FYW#Ɖ&]YWMRKǧ 7[MJXP]ƅW0MZI1ETERH+474PE]FEGOXSSPWXLI]LEZIXSVIHYGIHƈ;LIVIƅWQ]FYWƉGEPPPIRKXLWǧ JVSQQMRYXIWXSYRHIVQMRYXIW3ZIVEPP('8%LEWWIIREQIEWYVEFPIMQTVSZIQIRXMRXLIMVǧ SZIVEPPTEWWIRKIVI\TIVMIRGIHYIXSQSVIEGGYVEXI)8%WTS[IVIHF]7[MJXP]ǧ 6IJIVIRGIW
ǧ
8LSQEW6ITEW^ǧ
3TIVEXMSRW1EREKIV('8%ǧ

ǧ
XVITEW^$HIRXSRXVERWMXGSQǧ
8VS]6EPI]ǧ
&YWMRIWW1EREKIV('8%ǧ

ǧ
XVEPI]$HIRXSRXVERWMXGSQǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 130 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
7IJIVIRGIWJSV.'.,VSYT
2EWWEGLYWIXXW'E]8VERWTSVXEXMSR&YXLSVMX]
'SWXSR2&c
(EZMH&EVOIVǧ
,IEHSJ'YWXSQIV8IGLRSPSK]ǧ

[

Q
ǧ
(&EVOIV$QFXEGSQǧǧ
(EXIWSJ%WWMKRQIRX
Ɓ3RKSMRKǧ
(SQQYRMX]8VERWMX
*ZIVIXX;&c
(I
1I]IVW
8ETMEǧ
(I8ETME$'SQQXVERWSVKǧ
)RXIVTVMWI4VSKVEQ3ƽGIERH8VERWMX8IGLRSPSK]1EREKIVǧ

[
ǧ

Q
ǧ
(EXIWSJ%WWMKRQIRX
3RKSMRKǧ
1SW&RKIPIW2IXVScc
(SYKPEW+SSH[MRǧ
238)
(SYKVIGIRXP]HITEVXIHJVSQ0%1IXVS,I[EWXLITVSNIGXQEREKIVJSV86%27-8EPIVXWǧ 0IEH(IZIPSTIV'SQQYRMGEXMSRW;IF
1SFMPIǧ
1IXVS0SW%RKIPIWǧ

Q
ǧ
HKSSH[MR$KQEMPGSQ
(EXIWSJ%WWMKRQIRX
3RKSMRKǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 131 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
5VSNIGX;SVO5PERc
*\IGYXMZIYQQEV]
8LI'MX]SJ7ERXE1SRMGEƅW&MK&PYI&YW
&&&
SJJIVWWIVZMGIWXLEXEVIEZMXEPTEVXSJ7ERXE1SRMGEǧ ERH0SW%RKIPIW'SYRX]ƅWXVERWTSVXEXMSRRIX[SVOHIPMZIVMRKRIEVP]QMPPMSRXVMTWZMEPSGEPǧ JVII[E]I\TVIWWERH6ETMHWIVZMGIW1SRMXSVMRKERHQIEWYVMRKXLIIJJIGXMZIRIWWSJWYGLEǧ W]WXIQVIUYMVIWEVSFYWX]IXRMQFPIETTVSEGLXLEX[MPPIREFPIEFVSEHVERKISJYWIVWXSQEOIǧ FSXLGSQTVILIRWMZIERHHIXEMPIHEWWIWWQIRXWSJW]WXIQTIVJSVQERGIMRVIEPXMQIERHǧ LMWXSVMGEPP]ǧǧ
3RISJ&&&ƅWWXVEXIKMGKSEPWMWXSMQTVSZIXLIGYWXSQIVI\TIVMIRGIXLVSYKLSYXXLIIRXMVITYFPMGǧ XVERWMXXVMTMRGPYHMRK[LMPI[EMXMRKJSVEFYWXSEVVMZI%GGYVEXIVIPMEFPITVIHMGXMZIVIEPXMQIFYWǧ MRJSVQEXMSRLEWFIIRWLS[RXSMQTVSZIXLIGYWXSQIVI\TIVMIRGIF]VIHYGMRKXLITIVGIMZIH[EMXǧ XMQIERHXLIER\MIX]SJRSXORS[MRKMJXLIRI\XFYWMWSRWGLIHYPISV[LIRMX[MPPEVVMZI-RƻWGEPǧ ]IEV

&&&ƅWGYVVIRXEVVMZEPTVIHMGXMSRW]WXIQ[EWYWIHQSVIXLERQMPPMSRXMQIWF]ǧ GYWXSQIVW2MRIX]JSYVTIVGIRX

SJXLITVIHMGXMSRVIUYIWXWYWIHIMXLIVERM37SV%RHVSMHǧ HIZMGIETTSVXLIHEXETVSZMHIVƅW[IFWMXIERHXLIVIQEMRMRKVIUYIWXWGEQIJVSQSXLIVWSYVGIWǧ MRGPYHMRKZMWMXMRK&&&ƅW[IFTEKI[MXLERIQFIHHIHXVMTTPERRMRKJIEXYVIYWMRK717XI\XWSVǧ QEOMRK-RXIVEGXMZI:SMGI6IWTSRWI
-:6
GEPPWXS&&&-REHHMXMSRERYRORS[RRYQFIVSJǧ GYWXSQIVWYWI&&&ƅWVIEPXMQIEVVMZEPMRJSVQEXMSRWMKRWEXWIPIGXFYWWXSTWXLVSYKLSYXXLIǧ WIVZMGIEVIEǧǧ
%WQER]XLMVHTEVX]ETTWTVSZMHIEVVMZEPTVIHMGXMSRWYWMRK&&&ƅWTYFPMG+IRIVEP8VERWMX*IIHǧ 7TIGMƻGEXMSRVIEPXMQI
+8*7VX
JIIHMXMWMQTSVXERXXLEX&&&TVSEGXMZIP]TVSZMHIMXWGYWXSQIVWǧ [MXLEZEVMIX]SJWSYVGIWSJVIEPXMQIFYWEVVMZEPMRJSVQEXMSR%HHMXMSREPP]XLIVIMWWXMPPEWMKRMƻGERXǧ KVSYTSJGYWXSQIVW[LSHSRSXLEZIEGGIWWXSEWQEVXTLSRIERHSVEHEXETPERERHXLIVIJSVIǧ RIIHEGGIWWXSVIEPXMQIEVVMZEPMRJSVQEXMSRF]SXLIVQIERWWYGLEWTLSRIXI\XGSQTYXIVSVǧ IPIGXVSRMGWMKRWEXFYWWXSTW8LIMHIEPWSPYXMSR[SYPHQEOIEGGYVEXIVIEPXMQIFYWEVVMZEPǧ MRJSVQEXMSRIEWMP]EGGIWWMFPIXSZMVXYEPP]EPPGYVVIRXERHTSXIRXMEP&&&GYWXSQIVW4VSZMHMRKEǧ QIERWXSEYXSQEXMGEPP]HMWWIQMREXIVIEPXMQIEPIVXWEGVSWWEVERKISJGSQQYRMGEXMSRGLERRIPWǧ [SYPHMQTVSZIXLIGYWXSQIVI\TIVMIRGIF]LIPTMRKXSVIHYGIGYWXSQIVGSRJYWMSRERHJVYWXVEXMSRǧ EFSYXTPERRIHERHYRTPERRIHHMWVYTXMSRW%REYXSQEXIHEPIVXKIRIVEXMSRWSPYXMSR[SYPHEPWSǧ LIPT&&&WXEJJFIXXIVWIVZIGYWXSQIVRIIHW[MXLSYXLEZMRKXSQERYEPP]IRXIVXLIWEQIǧ MRJSVQEXMSRMRXSQYPXMTPIPSGEXMSRW
GYVVIRXP]MRGPYHMRK8[MXXIV&&&ƅW[IFWMXIIQEMPFPEWXWERHǧ +8*7VIEPXMQIJSVHS[RWXVIEQW]WXIQWIXG
ǧǧ
'SRWIUYIRXP]&&&MWWIIOMRKE7SJX[EVIEWE7IVZMGI 7EE7
TPEXJSVQJSVMXWWIVZMGIWXLEXǧ
GSPPIGXWERHEREP]^IWEYXSQEXMGZILMGPIPSGEXMSRHEXEFSXLMRVIEPXMQIERHXSFYMPHERHYWIE CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 132 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
LMWXSVMGEPEVGLMZISJTIVJSVQERGIHEXE[SYPHEPPS[&&&ƅWTPERRMRKSTIVEXMSRWGYWXSQIVWIVZMGIǧ ERHGSQQYRMX]IRKEKIQIRXWXEJJXSHIXIVQMRI[LIVIXVERWMXHIPE]WSGGYVYRHIVWXERHSZIVEPPǧ SRXMQIW]WXIQTIVJSVQERGIERHVIGIMZIVYRRMRKXMQIEREP]WIWXSMQTVSZIWIVZMGI4VSZMHMRKǧ VIEPXMQIZILMGPIWTIIHEREP]XMGWHS[RXSFYWWXSTPIZIP[SYPHLIPT&&&WXEJJQSVIIJJIGXMZIP] QEREKIXVEZIPWTIIHWǧǧ
7[MJXP]MWTVSYHXSTEVXRIV[MXL-&-+VSYTXSTVSTSWIEWSPYXMSRXLEXQIIXWEPPSJXLIWIǧ VIUYMVIQIRXWERHQSVIǧǧ
2IIXMRK'''ưW3IIHJSVE7IEP8MQI8VERWMX&VVMZEPc 5VIHMGXMSR &PIVXMRK ERH &REP]XMGW ]WXIQ
;LMPI XLMW XIGLRMGEP TVSTSWEP TVSZMHIW I\XIRWMZI HIXEMP SRLS[ 7[MJXP]ƅW YRMUYI VIEPXMQI TVIHMGXMSRGETEFMPMXMIW ERH XVERWMX HEXE EREP]XMGW TPEXJSVQ [MPP QIIX SV I\GIIH &&&ƅW XIGLRMGEP VIUYMVIQIRXW EW SYXPMRIH MRXLI 6*4ƅW WGSTI SJ [SVO XLIVI EVI WIZIVEP OI] EVIEW XS [LMGL [I [ERX XS FVMRK ]SYV EXXIRXMSR

4VIHMGXMSR %GGYVEG] ;I LEZI MRGPYHIH E HIWGVMTXMSRSJ LS[ 7[MJXP] KIRIVEXIW ERH STXMQM^IW TVIHMGXMSRW MRSVHIV XS MQTVSZI XLI TEWWIRKIV I\TIVMIRGI MRGPYHMRK LS[ 7[MJXP] EGLMIZIW LMKLIV TVIHMGXMSREGGYVEGMIW XLERSXLIVW JSYRH MRXLI MRHYWXV] %HHMXMSREPP] [I HMWGYWW LS[ 7[MJXP] GER GSQFMRI QER] HMJJIVIRX HEXE JIIHW MRVIEPXMQI MRGPYHMRK &&&ƅW ;-*- JIIH ERH ER] JYXYVI LEVH[EVI ]SYQE] WIPIGX 1SVISZIV 7[MJXP] MW REXMZIP] QYPXMQSHEP ERH GERGSQFMRI EPP ƻ\IHVSYXI QSHIW MRXS E WMRKPI HEXE JIIH
7]WXIQ 6IPMEFMPMX] 3YV TVSTSWEP TVSZMHIW ERMRHITXL I\TPEREXMSRSJ LS[ 7[MJXP] IRWYVIW VIEPXMQI TEWWIRKIV MRJSVQEXMSRMW HIPMZIVIH XLVSYKL E LMKLP] VIPMEFPI WIVZMGI XS TEWWIRKIVW 8LMW EPWS MRGPYHIW WIVZIV WGEPEFMPMX] ERH LS[ EZEMPEFPI VIWSYVGIW GERFI EHETXIH XS QIIX &&&ƅW RIIHW %YXSQEXMG 7GLIHYPI 9THEXIW %W &&& EHNYWXW WGLIHYPIW 7[MJXP] EYXSQEXMGEPP] TVSGIWWIW XLSWI GLERKIW XLVSYKL XLI +8*7 JSVQEX 8LMW IRWYVIW XLEX &&&ƅW +8*7 VIEPXMQI HEXE JIIHW EVI EP[E]W MRW]RG [MXL MXW WXEXMG +8*7 JIIHW XLIVIF] TVSZMHMRK E GSRWMWXIRX TEWWIRKIV I\TIVMIRGI EGVSWW XVMT TPERRIVW QSFMPI ETTW IPIGXVSRMG HMWTPE]W QIWWEKI ERH ZSMGI W]WXIQW ERH QSVI )EWMP] 1EREKI ERH (MWWIQMREXI 'YWXSQIV %PIVXW -&- +VSYTƅW [IFFEWIH 86%27-8EPIVXW W]WXIQ EPPS[W EKIRG] WXEJJ XS IRXIV ERH QEREKI WIVZMGI EPIVXW ERH HMWWIQMREXI XLIQ XS GYWXSQIVW SZIV QYPXMTPI GLERRIPW 8LI 86%27-8EPIVXW W]WXIQ MW MRXYMXMZI JEWX XS YWI ERH EPPS[W WMQTPI EPIVXW XS FI GVIEXIH MRWIGSRHW 8LI W]WXIQ EPWS SJJIVW ƻRI KVEMRIH GSRXVSP SZIV [LEX WIVZMGI EREPIVX ETTPMIW XS HS[RXS XLI XVMT ERH WXST PIZIP ERH [LIREREPIVX MW MRIJJIGX MRGPYHMRK RS[ MRXLI JYXYVI SV SZIV VIGYVVMRK TIVMSHW
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 133 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
(IQSRWXVEXIH6IXYVRSR-RZIWXQIRX8LIEKIRGMIW[MXL[LSQ[I[SVOLEZIWEZIHXLSYWERHWǧ SJLSYVWYWMRK7[MJXP]-RWMKLXWMRGPYHMRKTPERRIVWERHWGLIHYPIVW[LSƅZIWIIRXLIXMQIVIUYMVIHǧ XSGSQTPIXIEREP]WIWVIHYGIHJVSQ[IIOWXSQIVILSYVWSVQMRYXIWEW[IPPEWGYWXSQIVWIVZMGIǧ VITVIWIRXEXMZIW[LSLEZIFIIREFPIXSWMKRMƻGERXP]VIHYGIXLIEQSYRXSJXMQIRIIHIHXSVIWTSRHǧ XSUYIVMIWSVGSQTPEMRXW8LMWLEWIREFPIHXLIEKIRGMIW[IWIVZIXSGSQTPIXITVSNIGXW[MXLǧ WMKRMƻGERXP]PIWWXMQIERHFYHKIXERHQEOIQSVIMRJSVQIHHEXEHVMZIRHIGMWMSRWEFSYX[LIVIǧ XSMRZIWXPMQMXIHVIWSYVGIWǧ ǧ
%GXMSREFPI-RJSVQEXMSRMR)ZIV]SRIƅW,ERHW7[MJXP]XVERWJSVQW]SYVHEXEMRXSEGXMSREFPIǧ MRJSVQEXMSRXLVSYKLMXWMRXYMXMZIERHLMKLP]ZMWYEPHEWLFSEVHWERHEREP]XMGW;MXLERYRPMQMXIHǧ RYQFIVSJYWIVEGGSYRXWIZIV]SRIMR]SYVEKIRG]GERLEZIEGGIWWXSXLIWEQIMRJSVQEXMSRJVSQǧ ER]HIZMGI[MXLMRXIVRIXEGGIWW-RJSVQEXMSRMWVIEH]XSWLEVI[MXLWXEOILSPHIVWERHXLITYFPMGSVǧ GERFIHS[RPSEHIHJSVJYVXLIVEREP]WMWSVGYWXSQM^EXMSRǧ ǧ 4VSHYGXMSR6IEH]7[MJXP]LEWEPVIEH]MRXIKVEXIH[MXL&&&ƅW+8*7ERHGYVVIRX+8*768JIIHWǧ ERHLEWKEXLIVIHWIZIVEPQSRXLWSJLMWXSVMGEPHEXE7LSYPH]SYGLSSWIXS[SVO[MXLYW[I[MPPFIǧ EFPIXSHITPS]SYVTVSHYGXUYMGOP]ERHIƽGMIRXP]ǧǧ *YXYVI4VSSJ7]WXIQ:ILMGPIWERHXLILEVH[EVISRFSEVHXLIQEVIPMOIP]XSGLERKISZIVXMQIǧ 7[MJXP]ƅWTPEXJSVQGERMRXIKVEXI[MXLER]+47%:0LEVH[EVISRFSEVHZILMGPIWQEOMRKMXǧ EHETXEFPIXS&&&ƅWGYVVIRXERHJYXYVIRIIHWǧ
'SRXMRYSYW-QTVSZIQIRX8LI[SVPHSJXIGLRSPSK]MWGLERKMRKEXEJEWXIVTEGIXLERIZIVFIJSVIǧ 7[MJXP]ƅWGPSYHFEWIHWSJX[EVITPEXJSVQMWGSRWXERXP]FIMRKMQTVSZIH%W7[MJXP]QEOIWǧ MQTVSZIQIRXWXSXLIW]WXIQXLSWIMQTVSZIQIRXWEVIXIWXIHERHHITPS]IHXSEPPGYWXSQIVW8LMWǧ IRWYVIWXLEX&&&GSRWMWXIRXP]VIGIMZIWRI[JIEXYVIWERHWSJX[EVIIRLERGIQIRXWEXRSEHHMXMSREPǧ GSWXXSQIIXXLIMRGVIEWMRKVIUYMVIQIRXWJVSQTEWWIRKIVWǧ ƈ;MXL7[MJXP][I
ZIFIIREFPIXSTYPPSJJERIRXMVIǧ
MRJSVQEXMSRVIZSPYXMSRMRNYWXEJI[QSRXLWǧ
7[MJXP]WMQTP]PIXWYWVYREWQEVXIVW]WXIQƉ
1-/),)08%',-)*-223:%8-323**-')618%
&%08-136)1(
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 134 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
YQQEV]SJ-S[[MJXP]
.'.,VSYT2IIXSV*\GIIHc
'''ưW 8IGLRMGEP ERH SXLIV 7IUYMVIQIRXW
6IUYMVIQIRXǧ ,S[ 7[MJXP] 1IIXW SV )\GIIHW 6*4
6IUYMVIQIRXWǧ
(IKVII SJ
'SQTPMERGIǧ
% 7SPYXMSRJSV6IEP8MQI&YW%VVMZEP4VIHMGXMSRWXS'YWXSQIVWǧ E8LIWIVZMGIWLEPPFILSWXIHF]XLIǧ
'SRXVEGXSVWYGLXLEXRSW]WXIQǧ
WSJX[EVIRIIHWXSFIQEMRXEMRIHF]ǧ
XLI'MX]SJ7ERXE1SRMGE
7[MJXP]ƅWW]WXIQMWLSWXIHF]%QE^SR%;7
7[MJXP]MWE7EE7QSHIP[MXLERRYEPǧ
WYFWGVMTXMSRWTIVQSHYPIERH[MXLRSǧ
LSWXMRKSVQEMRXIRERGIJIIW7[MJXP]
Wǧ
HEWLFSEVHMWIRXMVIP]GPSYHFEWIHERHǧ
VIUYMVIWRSQEMRXIRERGIJVSQ&&&ǧ
*YPP'SQTPMERGIǧ
F 8LI WIVZMGI WLEPP EGGITX +IRIVEP
8VERWMX*IIH7TIGMƻGEXMSR
+8*7
XLIǧ
TVSTSWIH WSPYXMSRWLSYPH GSRWYQI
&&&ƅWHEXEJIIHEYXSQEXMGEPP]ERHHEMP]ǧ
MJ GLERKIW LEZI SGGYVVIH
7[MJXP] EYXSQEXMGEPP] GLIGOW JSV RI[ +8*7
HYVMRK RSRWIVZMGI LSYVW HEMP] TVSGIWWIW
XLI HEXE ERH PSEHW MX MRXS XLI W]WXIQ
*YPP'SQTPMERGIǧ
G6IEPXMQIHEXEQYWXFIQEHIǧ
EZEMPEFPIMR+8*7VIEPXMQIJSVQEXǧ

W]RGIH[MXLXLI&&&
7+8*7HEXE

7[MJXP]ƅWTVIHMGXMSRWGERFITVSZMHIHMRXLIǧ
+8*7VXJSVQEX *YPP'SQTPMERGIǧ
H 6IEPXMQI HEXE WLSYPH EPWS FI
EZEMPEFPIMRELYQERVIEHEFPIJSVQEXǧ
WYGL EW .732 EW [IPP EW SXLIV JSVQEXW
PMOI\QPX\XKISNWSROQPERH^MT
-REHHMXMSRXS XLI +8*7VIEPXMQI 7[MJXP] EPWS
MRGPYHIW SXLIV JSVQEXW F] HIJEYPX
.732
<10 X\X KISNWSR OQP ^MT ERH 7-6- HEXE
ƻIPHW
*YPP'SQTPMERGI
I8LITVSTSWIHWSPYXMSRWLSYPHǧ
MRGPYHITYFPMGP]EGGIWWMFPI%4-
W
XLEXǧ
EPPS[WXLMVHTEVX][IFERHQSFMPIǧ
ETTPMGEXMSRHIZIPSTIVWXSYWIXLIǧ
VIEPXMQIXVERWMXHEXEERHIRWYVIWǧ
GSRWMWXIRG]SJTVIHMGXMSRWEGVSWWǧ
QYPXMTPITPEXJSVQWVIKEVHPIWWSJXLIǧ
ETTYWIHǧǧ
7[MJXP]TVSZMHIWXLIEFMPMX]XSWIEQPIWWP]ǧ
WIRHVIEPXMQIMRJSVQEXMSRXS+SSKPI1ETWǧ
8VERWMX1SSZMXERHSXLIVETTPMGEXMSRWǧ
7[MJXP]ƅWSTIRHEXE%4-IREFPIWXLMVHTEVX]ǧ
HIZIPSTIVWXSIEWMP]EHHHMJJIVIRXVIEPXMQIǧ
MRJSVQEXMSRMRXIVJEGIWXSRI[SVI\MWXMRKǧ
ETTWERHMRXIVJEGIWǧǧ
*YPP'SQTPMERGIǧ
J8LITVSTSWIVWLEPPTVSZMHIǧ
VIJIVIRGIWPMROW XS TYFPMG %4-W JSV
I\MWXMRKGYWXSQIVW-HIEPP]XLI%4-ǧ
7[MJXP]GERTVSZMHI%4-PMROWJSVI\MWXMRKǧ
GYWXSQIVWERHGERTVSZMHIER%4-OI]JSVǧ
&&&MQQIHMEXIP]WMRGI[ILEZIEPVIEH]ǧ
MRKIWXIH&&&ƅWTYFPMGP]EZEMPEFPIJIIHWMRXSǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 135 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
WLEPP[SVOSRERSTIR%4-ǧ
WTIGMƻGEXMSRIK3RI&YW%[E]ǧ
SYVW]WXIQ1SVIMRJSVQEXMSREFSYX7[MJXP]ǧ
%4-WMWEZEMPEFPIEXLXXTW
HSGWKSW[MJXP]ǧǧ
K8LIW]WXIQWLEPPJYRGXMSRMRER]ǧ
WXERHEVH[IFFVS[WIVZME717ERHǧ
XLVSYKLMRXIVEGXMZIZSMGIVIWTSRWIǧ

-:6
ǧǧ
7[MJXP]TVSZMHIWEGYWXSQIV[IFMRXIVJEGIǧ
[MXLVIEPXMQIMRJSVQEXMSRJSVXLIVSYXIWǧ
XLI]VMHIMRGPYHMRKZILMGPIWQSZMRKSREǧ
QETMRVIEPXMQI[MXLEVVMZEPMRJSVQEXMSRǧ
3TXMQM^IHJSV[IFERHQSFMPIYWIVWGERǧ
IEWMP]ERHUYMGOP]EGGIWWVIEPXMQIǧ
TEWWIRKIVMRJSVQEXMSRǧ
&&&[MPPFIKMZIREHIHMGEXIHTLSRIǧ
RYQFIVWSVMHIVWHSRSXRIIHXSQIQSVM^Iǧ
EREKIRG]OI]8LIVMHIVWMQTP]XI\XWSVǧ
GEPPWMR[MXLXLIWXSTRYQFIVERHXLIǧ
W]WXIQ[MPPVIWTSRH[MXLXLIEVVMZEPXMQIWǧ
VSYXIREQIERHRIEVIWXWXSTPSGEXMSRǧ
*YPP'SQTPMERGIǧ
L8LIW]WXIQWLEPPHMWTPE]QETWSJǧ
ƈPMZIƉFYWPSGEXMSRWSJEPPFYWIWXLEXǧ
GERFIZMI[IHSRPMRIF]GYWXSQIVWǧ
[LSZMWMX&&&ƅW[IFWMXIERHSVXLIǧ
TVSTSWIVƅW[IFWMXIMJEZEMPEFPIǧǧ
0MZI1ETQSHYPIGSZIVWEPPSJXLIWIǧ
VIUYMVIQIRXW8LIVIEVIX[SZIVWMSRWǧ
EZEMPEFPISRIZMEXLI(EWLFSEVH
JSVǧ
GYWXSQIVWIVZMGI
ERHZMEETYFPMGJEGMRKǧ
[IFWMXI

GYWXSQIVW
&SXLYWIXLIWEQIǧ
HEXEǧǧ
*YPP'SQTPMERGIǧ
M3TXMSREP
8LIW]WXIQQE]TVSZMHIMXWǧ
S[RGYWXSQM^IHSVGSQQIVGMEPǧ
SJJXLIWLIPJ
'387
ETTPMGEXMSR
ETT
ǧ
XLEXGERFIHS[RPSEHIHXSM37SVǧ
%RHVSMHWQEVXHIZMGIWF]GYWXSQIVWǧ
;LMPI7[MJXP]HSIWRSXTVSZMHIMXWS[RETTǧ
[ILEZIERSƽGMEPTEVXRIVWLMT[MXLXLIǧ
8VERWMX%TTXLIPIEHMRKQSFMPIETTMR2SVXLǧ
%QIVMGEJSVTYFPMGXVERWMXHEXEǧǧ *YPP'SQTPMERGIǧ N'YWXSQIVWWLSYPHFIEFPIXSEGGIWWǧ
VIEPXMQIXVERWMXMRJSVQEXMSRZME717ǧ
ERH-:68LITVSTSWEPWLEPPTVSZMHIǧ
HIXEMPWSRLS[717ERH-:6EVIǧ
EGGIWWIHǧǧ
7[MJXP]GERWIXYTEHIHMGEXIH717ERH-:6ǧ
TLSRIRYQFIVJSVYWIF]&&&TEWWIRKIVWǧ
8LMW[MPPFIEPSGEPHIHMGEXIHRYQFIVǧ
WIPIGXIHJSV&&&ERHWIXYTF]7[MJXP]ǧ
[LMGLGERFIEHZIVXMWIHSRER]TPEXJSVQǧ
HIWMVIHF]&&&JSVGYWXSQIVWXSYWIǧǧ
*YPP'SQTPMERGIǧ
O-REHHMXMSRXLITVIHMGXMSRWWLEPPFIǧ
EZEMPEFPIZME%4-XS&&&ƅWRIX[SVOSJǧ
VIEPXMQIEVVMZEPMRJSVQEXMSRWMKRWEXǧ
FYWWXSTWERHWLIPXIVWǧ
3YV8VERWMXMQI%4-MWEZEMPEFPIMR+8*768ǧ
JSVQEXERHGERFIYWIHF]ETTPMGEXMSRWERHǧ
VIEPXMQIMRJSVQEXMSRWMKRWǧǧ *YPP'SQTPMERGIǧ
P4VIHMGXMSR1IEWYVIQIRXǧ
1IXLSHSPSK]
WIITEKIW

SJ6*4
ǧ
7[MJXP]LEWMRGPYHIHEHIWGVMTXMSRSJXLIǧ
TVIHMGXMSRQIEWYVIQIRXQIXLSHSPSK]MRǧ
WIGXMSRǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 136 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
6IUYMVIQIRXǧ ,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXW
(IKVIISJǧ
'SQTPMERGI
%
3TXMSREP
;IFWMXI 7YTTSVX JSV &&& 'YWXSQIVW

E8LI[IFWMXIWLEPPMRGPYHIGPIEVǧ
MRWXVYGXMSRWJSVYWIVWSRLS[XSYWIǧ
XLIETTERHREZMKEXIXLIWMXIEW[IPPǧ
EWERW[IVWXSJVIUYIRXP]EWOIHǧ
UYIWXMSRW
*%5W
ǧ ;LMPI7[MJXP]HSIWRSXTVSZMHIMXWS[Rǧ
WITEVEXI[IFWMXI,S[IZIV&&&GERǧ
IQTS[IVTEWWIRKIVW[MXLVIEPXMQIǧ
MRJSVQEXMSRJSVXLIVSYXIWXLI]VMHIǧ
MRGPYHMRKZILMGPIWQSZMRKSREQETMRǧ
VIEPXMQI[MXLEVVMZEPMRJSVQEXMSR3TXMQM^IHǧ
JSV[IFERHQSFMPITEWWIRKIVWGERIEWMP]ǧ
ERHUYMGOP]EGGIWWVIEPXMQITEWWIRKIVǧ
MRJSVQEXMSR8LI4EWWIRKIV4VIHMGXMSRWǧ
1ETGERFIIQFIHHIH[MXLMR&&&ƅWI\MWXMRKǧ
[IFWMXI%RI\EQTPISJXLMWMWEZEMPEFPIJSVǧ XLI8EQTE,MWXSVMG7XVIIXGEVMR8EQTEǧ
*PSVMHE
ǧ
LXXT
[[[XIGSPMRIWXVIIXGEVSVKPMZIQET
SV8YVPSGO8VERWMXMR8YVPSGO'EPMJSVRME
ǧ
LXXT
[[[XYVPSGOXVERWMXGSQPMZILXQPǧǧ
4EVXMEPǧ
GSQTPMERGIǧ
HITIRHMRKSRǧ
PIZIPSJWIVZMGIWǧ
HIWMVIHǧ
F8LI[IFWMXIWLEPPEPWSEPPS[ǧ
GYWXSQIVWXSEGGIWW
&&&ƅWERHSVXLIǧ
TVSTSWIVƅWEWWTIGMƻIHMRXLIGSRXVEGX
ǧ
GYWXSQIVWYTTSVXZMEIQEMPTLSRIPMZIǧ
GLEXSVSXLIVQIERWSJǧ
GSQQYRMGEXMSRǧǧ
G8LI[IFWMXIQYWXGSQTP][MXLǧ
ETTPMGEFPI%QIVMGERW[MXL(MWEFMPMX]ǧ
%GX
%(%
EW[IPPEW7IGXMSRWERHǧ

SJXLI6ILEFMPMXEXMSR%GXSJ
ǧǧ
H -REHHMXMSRXS TVSZMHMRK ERH LSWXMRK
XLIMV S[R[IF WMXI JSV GYWXSQIVW XS
EGGIWW XLI TVSTSWIV WLEPP TVSZMHI
GSRXIRX XS &&& XS FI IQFIHHIH SRSRI
SV QSVI SJ &&&ƅW [IF TEKIW XLEX
GYWXSQIVW GEREGGIWW XS SFXEMR
VIEPXMQI FYW EVVMZEP WGLIHYPI
EHLIVIRGI ERHSV XVMT TPERRMRK
MRJSVQEXMSR
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 137 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
6IUYMVIQIRXǧ ,S[-&-+VSYT1IIXWSV)\GIIHW6*4 6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
&
3TXMSREP
7SPYXMSRJSV'YWXSQIV-RJSVQEXMSR%PIVX7]WXIQ
ǧ
E8LIWIVZMGIWLEPPFILSWXIHF]XLIǧ
'SRXVEGXSVWYGLXLEXRSW]WXIQǧ
WSJX[EVIRIIHWXSFIQEMRXEMRIHF]ǧ
&&&ǧǧ
-&-+VSYTƅW86%27-8EPIVXWMWSJJIVIHEWEǧ
7SJX[EVIEWE7IVZMGIWSPYXMSRLSWXIHSRǧ
%QE^SR%;7ǧǧ *YPP'SQTPMERGIǧ
F8LITVSTSWIHWSPYXMSRWLEPPǧ
GSRWYQI&&&ƅWHEXEJIIHǧ
EYXSQEXMGEPP]ERHFIEFPIXSKIRIVEXIǧ
EPIVXWJSVEZEVMIX]SJWTIGMƻGIZIRXWǧ
WYGLEWWIVZMGISYXEKIWERHHIXSYVWǧ
86%27-8EPIVXWWIVZIWEWXLIWMRKPITSMRXSJǧ
IRXV]ERHQEREKIQIRXSJWIVZMGIEPIVXWǧ
MRGPYHMRKHIPE]WHIXSYVWWTIGMEPIZIRXWǧ
WIVZMGIGLERKIWERHFYWWXSTGPSWYVIWJSVǧ
EREKIRG]8LIW]WXIQIREFPIWEWMRKPIǧ
TPEGIXSQEREKIGSQQYRMGEXMSRWZMEEPPXLIǧ
GLERRIPWF][LMGLGYWXSQIVWEVIEHZMWIHǧ
EFSYXF]EPIVXWMRGPYHMRKIQEMP717WSGMEPǧ
QIHMEXLIEKIRG][IFWMXIXVMTTPERRIVWǧ
ERHSXLIVWǧ
8LIW]WXIQYWIW+8*7EWMXWQEMRMRTYXǧ
ERHEPPEPIVXWEVIXEKKIH[MXL+8*7ǧ
MHIRXMƻIVWXSEPPS[VMHIVWXSVIGIMZISVǧ
WYFWGVMFIXSXEVKIXIHEPIVXWJSVSRP]XLIǧ
WTIGMƻGWIVZMGIWXLEXXLI]EVIMRXIVIWXIHMRǧ
*YPP'SQTPMERGIǧ
G8LITVSTSWIHWSPYXMSRWLEPPMRGPYHIǧ
ETYFPMG%4-XLEXEPPS[WXLMVHTEVX][IFǧ
ERHQSFMPIETTPMGEXMSRHIZIPSTIVWXSǧ
YWIXLIHEXEERHIRWYVIWGSRWMWXIRG]ǧ
SJEPIVXGSRXIRXEGVSWWQYPXMTPIǧ
TPEXJSVQWVIKEVHPIWWSJXLIETTYWIHǧǧ
8LI86%27-8EPIVXWW]WXIQWMQYPXERISYWP]ǧ
TYFPMWLIWEPIVXWZMEEJYPPJIEXYVIHǧ
+8*7VIEPXMQIEPIVXWJIIHE[IFWIVZMGIWǧ
%4-6778[MXXIVERHIQEMP717XLVSYKLǧ
+SZ(IPMZIV]
MRXIKVEXMSR[MXL1EMP'LMQTSVǧ
SXLIVIQEMP717TVSZMHIVWGERFIEHHIH
ǧǧ
8LI86%27-8EPIVX%4-WERHJIIHWTVSZMHIHǧ
GERFIYWIHXSJYVXLIVTYFPMWLWIVZMGIEPIVXWǧ
SRXLMVHTEVX]QSFMPIETTW
PMOI+SSKPIǧ
1ETW%TTPI1ETW8VERWMXETTIXG
ǧ
EKIRG][IFWMXIWERHXVMTTPERRIVWǧ
IPIGXVSRMGWMKRWERHXSYGLWGVIIROMSWOWǧ
*YPP'SQTPMERGIǧ
H8LIW]WXIQWLEPPJYRGXMSRMRER]ǧ
WXERHEVH[IFFVS[WIVǧǧ
8LI86%27-8EPIVXWW]WXIQMWSƽGMEPP]ǧ
WYTTSVXIHMR+SSKPI'LVSQIERH1S^MPPEǧ
*MVIJS\ǧ
4EVXMEPǧ
'SQTPMERGIǧ
I%PIVXWQE]EPWSFIEZEMPEFPIZME%4-ǧ
XS&&&ƅWRIX[SVOSJVIEPXMQIEVVMZEPǧ
MRJSVQEXMSRWMKRWEXFYWWXSTWERHǧ
WLIPXIVWERHSVXSER]RIX[SVOSJǧ
ITETIVOMSWOWSVWGVIIRWGETEFPISJǧ
HMWTPE]MRKEPIVXWXLEX&&&QE]HITPS]ǧ
MRXLIJYXYVIǧǧ
6IEPXMQIEVVMZEPMRJSVQEXMSRWMKRWITETIVǧ
OMSWOWERHSVWGVIIRWGERFIGSRƻKYVIHXSǧ
TYPPERHHMWTPE]HEXEEZEMPEFPIJVSQXLIǧ
+8*7VIEPXMQIEPIVXWJIIHSV[IFWIVZMGIWǧ
%4-WEZEMPEFPISYXSJXLIFS\JVSQXLIǧ
86%27-8EPIVXWW]WXIQ-JVIUYMVIHSTXMSREPǧ
GYWXSQM^EXMSRWGERFIEHHIHXSXLIǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 138 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
86%27-8EPIVXWW]WXIQXSEPPS[MXXSTYWLǧ
GSRXIRXXSVIEPXMQIEVVMZEPMRJSVQEXMSRǧ
WMKRWITETIVOMSWOWERHSVWGVIIRWǧ
6IUYMVIQIRXǧ ,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXW
(IKVIISJǧ
'SQTPMERGI
' 7SPYXMSR JSV -RXIVREP %REP]XMGW XS ,IPT 7XEJJ -QTVSZI 7IVZMGI 5YEPMX] ERH 6IPMEFMPMX] E8LIW]WXIQWLEPPIZEPYEXIERHǧ
MQTVSZIXLIXVERWMXW]WXIQǧ
TIVJSVQERGIXLVSYKLVSFYWXǧ
QEREKIQIRXVITSVXWERHVIEPXMQIǧ
QETWǧ
7[MJXP]ƅW(EWLFSEVHMWGSRWXERXP]IZEPYEXMRKǧ
EKIRG]TIVJSVQERGIXLVSYKLVSFYWXǧ
VITSVXW8LIWIMRGPYHI3R8MQIǧ
4IVJSVQERGI,IEH[E]-RWMKLXW6YR8MQIWǧ
%REP]WMWERH7TIIH1ET%HHMXMSREPP]ǧ
7[MJXP]ƅW0MZI1ETWLS[WVIEPXMQIǧ
TIVJSVQERGIF]WGLIHYPIEHLIVIRGIǧ
LIEH[E]EHLIVIRGISVHMVIGXMSRǧ
*YPP'SQTPMERGIǧ
F8LIW]WXIQWLEPPGSRWXERXP]GSPPIGXǧ
ERHEREP]^IEYXSQEXMGZILMGPIPSGEXMSRǧ

%:0
HEXEFSXLMRVIEPXMQIERHEVGLMZIǧ
HEXELMWXSVMGEPP]ǧ
7[MJXP]GSPPIGXW+47PSGEXMSRMRJSVQEXMSRǧ
JVSQ ZILMGPIW MRVIEPXMQI ERH EYXSQEXMGEPP]
EVGLMZIWMX7[MJXP]8VERWMXMQIGERWYTTSVXǧ
ZILMGPI TSWMXMSRYTHEXIW IZIV] JI[ WIGSRHW
3RGIXLIMRXIKVEXMSRMWGSQTPIXI8VERWMXMQIǧ
[MPP WXEVX GSPPIGXMRK ZILMGPI TSWMXMSRHEXE
IZIV]JI[WIGSRHWXSGVIEXIEHMKMXEPQSHIPǧ
SJ LS[ JEWX ]SYV ZILMGPIW QSZI EX EPP XMQIW
SJHE]ERHEXIZIV]PSGEXMSRMR]SYVRIX[SVOǧ 8LMW QSHIP MW YWIH XS KIRIVEXI EGGYVEXI
EVVMZEPTVIHMGXMSRWǧ
*YPP'SQTPMERGI
G8LIW]WXIQWLEPPFIEFPIXSZMI[ǧ
TVSGIWWIHHEXE
MISRXMQIǧ
TIVJSVQERGIZILMGPIWTIIHWVYRRMRKǧ
XMQIWIXG
KEXLIVIHER]XMQIMRXLIǧ
TEWXERHYTXSQMRYXIWTVMSVXS[LIRǧ
XLIUYIV][EWTIVJSVQIHǧ
4VSGIWWIHHEXEGERFIZMI[IHJSVER]XMQIǧ
MRXLITEWXYTXSQMRYXIWTVMSVMREPPǧ
7[MJXP]-RWMKLXW1SHYPIWI\GITXJSV:ILMGPIǧ
7TIIHWERH6YR8MQIW(EXEJSVXLSWIǧ
QSHYPIWMWTVSGIWWIHSZIVRMKLXERHMWǧ
EZEMPEFPIJSVER]XMQIMRXLITEWXYTXSXLI
TVMSVHE]ǧǧ
4EVXMEPǧ
'SQTPMERGIǧ
H 8LI W]WXIQ WLEPP WYTTSVX %:0 HEXE
YT XS IZIV] WIGSRH
7[MJXP]ƅW W]WXIQ GERTSPP %:0+47 HEXE YT
XS IZIV] SRI

WIGSRH
*YPP'SQTPMERGI
I8LIW]WXIQWLEPPEYXSQEXMGEPP]ǧ
YTHEXIWGLIHYPIWFEWIHSR+8*7ǧ
YTHEXIWǧ
%W&&&EHNYWXWWGLIHYPIW7[MJXP]ǧ
EYXSQEXMGEPP]TVSGIWWIWXLSWIGLERKIWǧ
XLVSYKLXLI+8*7JSVQEX8LMWIRWYVIWXLEXǧ
&&&ƅW+8*7VIEPXMQIHEXEJIIHWEVIEP[E]Wǧ
MRW]RG[MXLMXWWXEXMG+8*7JIIHWXLIVIF]ǧ
TVSZMHMRKEGSRWMWXIRXTEWWIRKIVǧ
I\TIVMIRGIEGVSWWXVMTTPERRIVWQSFMPIǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 139 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
ETTWIPIGXVSRMGHMWTPE]WQIWWEKIERHǧ
ZSMGIW]WXIQWERHQSVIǧǧ
J8LIW]WXIQWLEPPIEWMP]ZMI[SRXMQIǧ
TIVJSVQERGIERH%:0VITSVXWJVSQǧ
ER][LIVIXLVSYKLGPSYHFEWIHJSVQEXǧ
%PPSJ7[MJXP]ƅWWSJX[EVIMWGPSYHFEWIHERHǧ
LSWXIHSR%QE^SR;IF7IVZMGIWXLIǧ
[SVPHƅWPEVKIWXERHQSWXVIPMEFPIGPSYHǧ
RIX[SVO=SY[MPPRIZIVLEZIXS[SVV]EFSYXǧ
QEMRXIRERGILSWXMRKSVHS[RPSEHMRKǧ
WSJX[EVIYTHEXIW&&&[MPPEYXSQEXMGEPP]ǧ
LEZIXLIQSWXYTXSHEXIWSJX[EVI[MXLXLIǧ
PEXIWXJIEXYVIWERHFYKƻ\IWIZIV]XMQI]SYǧ
PSKMR)EGLYWIVMWKVERXIHXLIMVS[RPSKMRǧ
ERHGEREGGIWWXLI7[MJXP](EWLFSEVHJVSQǧ
ER]MRXIVRIXIREFPIHHIZMGIXLVSYKLXLIMVǧ
YWYEP[IFFVS[WIV8LI7[MJXP](EWLFSEVHǧ
MWGSQTEXMFPI[MXLXLIPEXIWXZIVWMSRSJǧ
IZIV]GSQQSRFVS[WIVMRGPYHMRK'LVSQIǧ
*MVIJS\1S^MPPE7EJEVM1MGVSWSJX)HKIERHǧ
-RXIVRIX)\TPSVIVǧǧ
*YPP'SQTPMERGIǧ
K8LIW]WXIQWLEPPQSRMXSVWGLIHYPIǧ
EHLIVIRGIF]VSYXIERHWXSTFEWIHSRǧ
PEXISRXMQIERHIEVP]TIVJSVQERGIǧ
MRGPYHMRKHEMP][IIOP]ERHQSRXLP]ǧ
XVIRHWǧ
7[MJXP]ƅW3R8MQI4IVJSVQERGIQSHYPIǧ
XVEGOWWGLIHYPIEHLIVIRGIEXXLIEPPWXSTSVǧ
XMQITSMRXPIZIPW(EXEGERFIƻPXIVIHF]ǧ
XMQISJHE]HE]SJ[IIOJSVPSRKIVXIVQǧ
XVIRHW%HHMXMSREPP]XLISRXMQIǧ
TIVJSVQERGIHIƻRMXMSRGEREHNYWXIH[MXLǧ
XLIHIJEYPXFIMRK&&&ƅWEHSTXIHHIƻRMXMSRSJǧ
QMRYXIIEVP]XSQMRYXIWPEXIǧǧ
*YPP'SQTPMERGIǧ
L8LIW]WXIQWLEPPTVSZMHISRKSMRKǧ
GEPMFVEXMSR[MXL&&&XSGSRXMRYEPP]ǧ
VIƻRIXLIHEXEGSPPIGXIHǧ
%WHIWGVMFIHMR7IGXMSR7[MJXP]TVSZMHIWǧ
EKIRGMIW[MXLXLIEFMPMX]XSQSRMXSVERHǧ
VIZMI[TVIHMGXMSREGGYVEG]%WTEVXSJSYVǧ
MRMXMEPSRFSEVHMRKTVSGIWWERHSRKSMRKǧ
WYTTSVX3YV'YWXSQIV7YGGIWWXIEQ[MPPǧ
[SVO[MXL&&&XSIRWYVIXLEXHEXEVITSVXIHǧ
MWEWEGGYVEXIEWTSWWMFPIǧǧ
*YPP'SQTPMERGIǧ
M8LIW]WXIQWLEPPMRGPYHIYRPMQMXIHǧ
%:0HEXEWXSVEKIERHTVSGIWWMRKǧ
7[MJXP]TVSZMHIWYRPMQMXIHHEXEWXSVEKIǧ
XLVSYKLSYXXLIPMJISJSYVTEVXRIVWLMT[MXLǧ
EKIRGMIWERH]SYVHEXERIZIVI\TMVIWǧ
*YPP'SQTPMERGIǧ
N8LIW]WXIQWLEPPFIEFPIXSTVSZMHIǧ
VIEPXMQIMRJSVQEXMSRYWEKIWXEXMWXMGWǧ
SRTIVVSYXIERHSVFYWWXSTǧ
-JXLMWVIJIVWXSXLIEGGYVEG]SJTVIHMGXMSRWǧ 7[MJXP]GERTVSZMHITVIHMGXMSREGGYVEG]ǧ
VITSVXWSRHIQERH%HHMXMSREPP]7[MJXP]GERǧ
TVSZMHIYWEKIWXEXMWXMGWSR717-:6ERHǧ
%4-GEPPWǧ
*YPP'SQTPMERGIǧ
O%WWMKRQIRXSJEFYWXSEVSYXIQYWXǧ
FIEFPIXSFIHSRIVIQSXIP]ZMEǧ
%HQMRMWXVEXMZITVMZMPIKIW8LIGLERKMRKǧ
7[MJXP]SJJIVWXLISTXMSRXSQERYEPP]EWWMKRǧ
ZILMGPIW7XEJJGERQERYEPP]GSRƻVQERHǧ
QEXGLZILMGPIEWWMKRQIRXWXLVSYKLEǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 140 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
SJSRIFYWXSERSXLIVVSYXIQYWXEPWSǧ
FIEZEMPEFPIǧ
YWIVVIWXVMGXIHJIEXYVISJXLI0MZI1ETǧ
1SHYPIǧ
P8LIW]WXIQWLEPPEPPS[HEXEXSFIǧ
ƻPXIVIHF]HEXIVERKIHE]SJ[IIOǧ
XMQISJHE]ERHSXLIVƻPXIVWǧ
%PPSJ7[MJXP]ƅWQSHYPIWGERFIƻPXIVIHF]ǧ
XMQISJHE]HE]SJ[IIOJSVPSRKIVXIVQǧ
XVIRHW%HHMXMSREPP]HEXIWGERFII\GPYHIHǧ
SRXMQITIVJSVQERGIFYRGLIHKETTIHǧ
EZIVEKIWTIIHPIKIRHHEXEGERFIEHNYWXIHǧ
ERHƻPXIVIHǧ
*YPP'SQTPMERGIǧ
Q8LIW]WXIQWWLEPPEPPS[XLIEFSZIǧ
EREP]XMGWZMI[IHMRVIEPXMQISVF]ǧ
LMWXSVMGEPVIGSVHF]VSYXIFYWWXSTǧ
[SVOVYRERHSXLIVƻPXIVWSVXGVMXIVMEXSǧ
QIIXYWIVRIIHWǧ
%PPSJ7[MJXP]ƅWQSHYPIWGERFIƻPXIVIHF]ǧ
XMQISJHE]HE]SJ[IIOJSVPSRKIVXIVQǧ
XVIRHW%HHMXMSREPP]HEXIWGERFII\GPYHIHǧ
JSVSRXMQITIVJSVQERGIFYRGLIHKETTIHǧ
ERHEZIVEKIWTIIHPIKIRHHEXEGERFIǧ
EHNYWXIHERHƻPXIVIH7II7IGXMSRJSVEǧ
HIXEMPIHHIWGVMTXMSRǧǧ
*YPP'SQTPMERGIǧ
R 8LI W]WXIQ WLEPP EPPS[ HEXE XS FI
I\TSVXIH ZME XEFYPEV JSVQEX
IK '7:

SV ZME %4- EGGIWW
&&&ƅW HEXE [MPP EP[E]W FI EZEMPEFPI ZME %4-
SV HS[RPSEH
EW E '7: ƻPI

JSV EHHMXMSREP
EREP]WMW MR)\GIP 6 8EFPIEY SV SXLIV
ETTPMGEXMSRW
*YPP'SQTPMERGI
S8LIW]WXIQWLEPPEPPS[JSVǧ
VSYXIW]WXIQTPE]FEGOGETEFMPMXMIWXSǧ
MHIRXMJ][LIVIERH[L]XVERWMXHIPE]Wǧ
SGGYV
ǧǧ
E4PE]FEGOWLEPPIREFPIEYWIVXSǧ
ZMI[WGLIHYPIEHLIVIRGIJSVIZIV]ǧ
+47GSSVHMREXIF4PE]FEGOWLEPPǧ
IREFPIEYWIVXSZMI[LIEH[E]ǧ
EHLIVIRGIVIPEXMZIXSXLITVMSVZILMGPIǧ
JSVIZIV]+47GSSVHMREXIǧ
7[MJXP]
W+474PE]FEGO1SHYPIEPPS[WVSYXIǧ
TPE]FEGOWLS[MRKWGLIHYPIERHLIEH[E]ǧ
EHLIVIRGIJSVIEGL+47GSSVHMREXIǧ
,IEH[E]EHLIVIRGIMWVITSVXIHEWǧ
FYRGLIHKETTIHSVI\TIGXIHERHMWǧ
QIEWYVIHVIPEXMZIXSXLITVMSVZILMGPI5YIV]ǧ
VIWTSRWIXMQIWMR4PE]FEGOEVIX]TMGEPP]ǧ
PIWWXLER
WIGSRHW%WMQTPIGPMGOIREFPIWǧ
ZMWYEPM^EXMSRSJEPPLMWXSVMGEP+47TMRKWǧ
[LMGLGSRXEMREPPGEGLIHWGLIHYPIERHǧ
LIEH[E]EHLIVIRGIHEXEJVSQXLIZILMGPIMXǧ
[EWVIGSVHIHJVSQǧǧ
*YPP'SQTPMERGIǧ
T8LIW]WXIQWLEPPTVSZMHILMWXSVMGEPǧ
VITSVXWJSVSZIVEPPW]WXIQSRXMQIǧ

TIVJSVQERGI
ǧǧ
E&]VSYXIǧ
F&]WXSTEPSRKEVSYXIǧ
G&]QSXSVGSEGLSTIVEXSVǧ
H&]HMWXVMFYXMSRSJLS[IEVP]ERHǧ
LS[PEXIǧ
I-RXEFYPEVJSVQEXSVKERM^IHF]ǧ
WGLIHYPIǧ
J;MXLEFMPMX]XSVITPE]ZILMGPIǧ
TSWMXMSRWǧ
7[MJX]ƅW3R8MQI4IVJSVQERGI1SHYPIǧ
GSZIVWW]WXIQERHVSYXIFEWIHEREP]WMWF]ǧ
WXSTXMQIERHWIZIVMX][MXLEHIXEMPIHǧ
XEFYPEVZMI[JSVEPPXVMTWWXSTW[MXLMREǧ
WIPIGXIHHE]4PIEWIWII7IGXMSRJSVEǧ
HIXEMPIHHIWGVMTXMSRǧǧ *YPP'SQTPMERGIǧ
U8LIW]WXIQWLEPPTVSZMHIVYRRMRKǧ
XMQIEREP]WIWXLEX
ǧǧ
8LI6YR8MQIW1SHYPIHMWTPE]WSZIVEPPǧ
W]WXIQVYRRMRKXMQIWF]VSYXIERHǧ *YPP'SQTPMERGIǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 141 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
E7LS[SZIVEPPW]WXIQTIVJSVQERGIǧ
F7LS[VSYXIPIZIPVYRRMRKXMQIWǧ
G7LS[XVMTPIZIPVYRRMRKXMQIWJSVEǧ
VSYXIǧ
H7LS[WXVMTPIZIPVYRRMRKXMQIWJSVǧ
ERSTIVEXSVǧ
I)REFPIYWIVWXSIEWMP]GSQTEVIǧ
EGXYEPXVMTVYRRMRKXMQIVIPEXMZIXSǧ
WGLIHYPIHǧ
VYRRMRKXMQIERHRI\XXVMTWXEVXXMQIǧ
J%XXVMFYXIVYRRMRKXMQIWXSZEVMSYWǧ
JEGXSVWXLEXMQTEGXVYRRMRKXMQIǧ
WYGLEWǧ
H[IPPXMQIERHZEVMEFMPMX]MRXVEZIPǧ
XMQIǧ
K)EWMP]GEPGYPEXIERHHMWTPE]ǧ
TIVGIRXMPIWSJVYRRMRKXMQIWFEWIHǧ
SRLMWXSVMGEPǧ
HMWXVMFYXMSRSJVYRRMRKXMQIWǧ
L%PPS[VYRRMRKXMQIWXSFIEREP]^IHǧ
WXSTF]WXSTJSVEKMZIRXVMTMRGPYHMRKǧ
HIPE]EXXVMFYXMSRF]WXSTFEWIHSRǧ
H[IPPXMQIWERHXVEZIPXMQIWǧ
MRHMZMHYEPXVMTWJSVER]YWIVWTIGMƻIHǧ
XMQIJVEQIǧ
8LI6YR8MQIW1SHYPITVSZMHIWEGPIEVǧ
ZMWYEPHMWTPE]SJEGXYEPZWGLIHYPIHVYRǧ
XMQIERHRI\XXVMTWXEVXǧǧ
8LI6YR8MQIW1SHYPIWLS[WVYRRMRKǧ
XMQIWWITEVEXIHMRXSEQMRMQYQ
ƈƻ\IHƉ
ǧ
VYRRMRKXMQIXLEXMWEGSQTSWMXISJXLIǧ
JEWXIWXSFWIVZIHXVEZIPXMQIWH[IPPEXǧ
WXSTWERHEHHMXMSREP

ZEVMEFPI
QMRYXIWMRǧ
XVERWMXǧ
8LI6YR8MQIW1SHYPIHMWTPE]WXLIXSXEPǧ
ERHGSQTSRIRXVYRXMQIWEW[IPPEWXLIǧ
HMWXVMFYXMSRERHGSRƻKYVEFPITIVGIRXMPIWJSVǧ
MRHMZMHYEPXVMTWERHEPPXVMTWEGVSWWEǧ
WIPIGXIHXMQIVERKI8LMWMRGPYHIWXSXEPVYRǧ
XMQI
FVSOIRSYXF]GSQTSRIRX
EW[IPPEWǧ
HMWXVMFYXMSRERHTIVGIRXMPIZMI[WJSVXSXEPǧ
VYRXMQIƻ\IHZEVMEFPIERHH[IPPXMQIǧǧ
V8LIW]WXIQWLEPPTVSZMHIZILMGPIǧ
WTIIHEREP]XMGWMRGPYHMRKXLIEFMPMX]XS
ǧ
E:MI[EZILMGPIWTIIHLIEXQETǧ
HIXEMPMRKVSYXIPIZIPWTIIHWFIX[IIRǧ
IEGLWXSTǧ
F(MWTPE]H[IPPXMQIJSVIEGLWXSTGǧ
)EWMP]FIEFPIXSHIXIGXWTIGMƻGǧ
GSVVMHSVWWIKQIRXWSVMRXIVWIGXMSRWǧ
[MXLPS[IVXLERHIWMVIHZILMGPIǧ
WTIIHWǧ
7TIIH1ET1SHYPIHMWTPE]WEZIVEKIZILMGPIǧ
WTIIHJSVVSYXIWIKQIRXWFIX[IIRWXSTWEWǧ
[IPPEWH[IPPXMQIEXIEGLWXST7TIIH1ETǧ
TVSZMHIWELMKLP]ZMWYEPHMWTPE]XLEXIREFPIWǧ
YWIVWXSUYMGOP]MHIRXMJ]VSEH[E]GSVVMHSVWǧ
WIKQIRXWERHMRXIVWIGXMSRW[MXLWPS[IVǧ
XLERHIWMVIHZILMGPIWTIIHW%RSYXTYXSJǧ
XLMWMRJSVQEXMSRGERFITVSZMHIHXLVSYKLERǧ
%4-XSFIMRGSVTSVEXIHMRXSSXLIVEKIRG]ǧ
XSSPWPMOIEVG+-7ǧ
*YPP'SQTPMERGIǧ
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 142 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
6IUYMVIQIRXǧ ,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXW
(IKVIISJǧ
'SQTPMERGI
( +IRIVEP 6IUYMVIQIRXW
E7]WXIQWLEPPFIXYVROI]ǧ 8LIW]WXIQWSJJIVIHF]FSXL7[MJXP]-RGǧ ERH-&-+VSYTEVI7SJX[EVIEWE7IVZMGIǧ
TVSHYGXWERHEVIXLIVIJSVIXYVROI]-&-ǧ
+VSYTMWSJJIVMRKSTXMSREPGYWXSQM^EXMSRWMRǧ
SVHIVXSFIWXQIIXXLIRIIHWSJ&&&8LIWIǧ
EVIHIWGVMFIHMR7IGXMSRǧ
*YPP'SQTPMERGIǧ
F 4VSTSWIV WLEPP HIWGVMFI XLIMV KSPMZI
WXVEXIK]ERHEZIVEKIVIPIEWIXMQIPMRIWǧ
8LIWI EVI HIWGVMFIH MRHIXEMP MR7IGXMSRW

JSV-&-+VSYT
ERH
JSV7[MJXP]-RG
ǧ *YPP'SQTPMERGIǧ
G7SJX[EVIEWE7IVZMGI
7EE7
JYPP]ǧ
LSWXIHERHGPSYHFEWIH[IFTPEXJSVQǧ
8LIW]WXIQWSJJIVIHF]FSXL7[MJXP]-RGǧ
ERH-&-+VSYTEVI7SJX[EVIEWE7IVZMGIǧ
TVSHYGXWERHEVIXLIVIJSVIXYVROI]ǧ
*YPP'SQTPMERGIǧ
H 9RPMQMXIH HEXE WXSVEKI &SXL 7[MJXP] ERH 86%27-8EPIVXW TVSZMHI YRPMQMXIHHEXEWXSVEKIǧǧ *YPP'SQTPMERGIǧ
I'SRXMRYSYWWSJX[EVIYTHEXIWJSVǧ
HYVEXMSRSJPMGIRWIǧ
&SXL7[MJXP]ERH86%27-8EPIVXW[MPPTVSZMHIǧ
GSRXMRYSYWWSJX[EVIYTHEXIWJSVXLIǧ
HYVEXMSRSJXLIGSRXVEGXPMGIRWIǧǧ
*YPP'SQTPMERGIǧ
J %PP HEXE TVSZMHIH F] XLI 'MX] ERH XLI
'SRXVEGX;SVO4VSHYGX
EWHIƻRIHMRǧ
XLI 7SJX[EVI EW E 7IVZMGI XIQTPEXI
MW
XLITVSTIVX]SJXLI'MX]SJ7ERXEǧ
1SRMGE
&SXL 7[MJXP] ERH -&- +VSYT GSRƻVQ XLEX EPP
HEXETVSZMHIHF]XLI'MX]ERHER]'SRXVEGXǧ
;SVO 4VSHYGXW
EW HIƻRIH MRXLI 7SJX[EVI
EWE7IVZMGIXIQTPEXI
[MPPFIXLITVSTIVX]ǧ
SJ XLI 'MX] SJ 7ERXE 1SRMGE
*YPP'SQTPMERGIǧ
9WIV)\TIVMIRGIERH6IPMEFMPMX]SJ7]WXIQǧ
E8LIWSPYXMSRWWLEPPFIFEWIHSRXLIǧ
PEXIWX EZEMPEFPI XIGLRSPSK]
7[MJXP]ƅWGPSYHFEWIHWSPYXMSR[MPPEP[E]Wǧ
TVSZMHI &&& WXEJJ [MXL XLI PEXIWX ZIVWMSRSJ
7[MJXP]ƅWXIGLRSPSK]7MQMPEVP]-&-+VSYTǧ
86%27-8EPIVXW [MPP FI FEWIH SRXLI PEXIWX
EZEMPEFPIXIGLRSPSK]ǧǧ
*YPP'SQTPMERGIǧ
F%PPGSQTSRIRXWSJXLIVIEPXMQIǧ
MRJSVQEXMSREPIVXMRKERHSVFYWMRIWWǧ
EREP]XMGWW]WXIQ
W
QYWXFIGSQTPMERXǧ
[MXLXLI%QIVMGERW[MXL(MWEFMPMXMIW%GXǧ

%(%
EW[IPPEW7IGXMSRWERH
ǧ
SJXLI6ILEFMPMXEXMSR%GXSJ
ǧ
8LI7[MJXP]HEWLFSEVHJSVYWIF]'MX]WXEJJǧ
QE]RSXFIJYPP]GSQTPMERX[MXLEPPJIHIVEPǧ
%(%VIUYMVIQIRXWLS[IZIVSYVƼI\MFPI[IFǧ
EVGLMXIGXYVI[SYPHIREFPIYWXSUYMGOP]ǧ
MHIRXMJ]ERHVIGXMJ]ER]EVIEWSJOI]ǧ
RSRGSQTPMERGIMRSVHIVXSQIIXXLI'MX]ƅWǧ
RIIHW%PPVIEPXMQIMRJSVQEXMSRGERFIǧ
4EVXMEP
'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 143 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
TVSZMHIHMREQERRIVXLEXMWGSQTPMERX[MXLǧ
%(%VIUYMVIQIRXWǧǧ
%PPGSQTSRIRXWSJ86%27-8EPIVXWGERFIǧ
GSQTPMERX[MXLETTPMGEFPI%(%ǧ
VIUYMVIQIRXWXLSYKLGYWXSQM^EXMSRWERHǧ
EHHMXMSREPGSWXWQE]FIVIUYMVIHǧ
G%PP+VETLMG9WIV-RXIVJEGIWERHǧ
TYFPMGGSQQYRMGEXMSRW[MXLMRSVǧ
GSRGIVRMRKXLIW]WXIQWLEPPQIIXXLIǧ
&&&FVERHKYMHI
IKPSKSWGSPSVǧ
WGLIQIJSRXWIXG
ERHRSMRXIVJEGIǧ
SVGSQQYRMGEXMSR[MPPFIVIPIEWIHǧ
[MXLSYXETTVSZEPSJ&&&WXEJJ8LIPSSOǧ
ERHJIIPSJXLI+VETLMG9WIV-RXIVJEGIWǧ
QYWXFIMRXYMXMZIERHETTIEPMRKXSEǧ
FVSEHEYHMIRGIMRGPYHMRKYWIVWSJEPPǧ
EKIWǧ
;MXLXLII\GITXMSRSJXLISTXMSREP7[MJXP]ǧ
TYFPMGJEGMRKVIEPXMQIMRJSVQEXMSR[IFǧ
TEKIEPPWSJX[EVIXSSPWEVIJSVMRXIVREPYWIǧ
F]'MX]WXEJJSVGSRWYPXERXWERHEVIRSXǧ
TYFPMGJEGMRKǧǧ
2SX%TTPMGEFPIǧ
H8LIW]WXIQMRGPYHMRKEPPǧ
GSQTSRIRXWHEXEERHYWIVETTQYWXǧ
STIVEXIVIPMEFP][MXLRSHIKVEHIHǧ
TIVJSVQERGIWPS[WTIIHSVPSWWSJǧ
JYRGXMSREPMX][MXLEXPIEWXE

VEXIǧ
SJW]WXIQEZEMPEFMPMX]ERHW]WXIQǧ
EGGYVEG]SRE[IIOP]FEWMWI\GPYHMRKǧ
TIVMSHWSJWGLIHYPIHQEMRXIRERGIǧ
[LMGLXSXLIHIKVIITSWWMFPIWLSYPHǧ
FIVIWXVMGXIHXSLSYVW[LIR&&&FYWIWǧ
EVIRSXMRWIVZMGIǧ
8LI7[MJXP]W]WXIQ[EWHIWMKRIHXSIRWYVIǧ
XLEXRSHS[RXMQIMWVIUYMVIHJSVǧ
QEMRXIRERGIERHXLEXSTIVEXMSRMWǧ
GSRXMRYSYWLSYVWTIVHE]HE]WTIVǧ
[IIO8LMWLEWFIIREGGSQTPMWLIHXLVSYKLǧ
XLIYWISJVIHYRHERG]EYXSQEXMGEPP]ǧ
VIGSRRIGXMRKXSGSQTSRIRXWERHUYIYMRKǧ
HEXEMJEGSQTSRIRXMWXIQTSVEVMP]ǧ
YREZEMPEFPI-REHHMXMSREOI]VIWYPXSJXLIǧ
7[MJXP]EVGLMXIGXYVIMWXLEXXLI7[MJXP]ǧ
+8*7VIEPXMQIJIIH[MPPGSRXMRYIXSTVSZMHIǧ
XLIQSWXVIGIRXHEXEIZIREGVSWWEWIVZIVǧ
VIWXEVX4EWWIRKIVW[MPPRSXFIEJJIGXIHF]Eǧ
PEGOSJEZEMPEFMPMX]SJVIEPXMQIMRJSVQEXMSRǧ
*SVJYVXLIVHIXEMPTPIEWIWIIXLI:IRHSVǧ
7IVZMGI0IZIP%KVIIQIRXWMR%TTIRHM\)ǧǧ
*YPP'SQTPMERGIǧ
'YWXSQIV7IVZMGI7YTTSVXSJXLI7]WXIQǧ
E8LI'SRXVEGXSVWLEPPTVSZMHIEǧ
HIHMGEXIH%GGSYRX1EREKIVERHǧ
SRKSMRKXIGLRMGEPEHQMRMWXVEXMZIǧ
WYTTSVXJSV&&&ǧ
%WTEVXSJEGSRXVEGX7[MJXP][MPPTVSZMHIEǧ HIHMGEXIH'YWXSQIV7YGGIWW1EREKIV[LSǧ
[MPPFIMRGLEVKISJSRFSEVHMRKMRXIKVEXMSRǧ
XVEMRMRKERHSRKSMRKWYTTSVXǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 144 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
F8LI'SRXVEGXSVWLEPPTVSZMHISXLIVǧ
SRKSMRKWYTTSVXXSMRGPYHIPMZIGLEXWǧ
[MXLGYWXSQIVWIVZMGIVITVIWIRXEXMZIWǧ
[LIRXLIHIWMKREXIHVITVIWIRXEXMZIMWǧ
YREZEMPEFPIF]XIPITLSRIERHSXLIVǧ
GSQQYRMGEXMSRGLERRIPWWYGLEWǧ
IQEMPǧ
&&&ƅWHIHMGEXIH'YWXSQIV7YGGIWWǧ
1EREKIVEX7[MJXP][MPPTVSZMHI&&&Eǧ
ƈ*VIUYIRXP]%WOIH5YIWXMSRWƉVIWSYVGIǧ
PMFVEV]GLEXWYTTSVXERHSJGSYVWIYWIVWǧ
GEREP[E]WVIEGLSYXZMETLSRISVIQEMPǧǧ
*YPP'SQTPMERGIǧ
G8LI'SRXVEGXSVWLEPPFIKMRǧ
HITPS]QIRXERHXIWXMRK[MXLMRǧ
HE]WEJXIV2SXMGIXS4VSGIIHǧ
7[MJXP]GERFIKMRXLIHEXEMRXIKVEXMSRHEXEǧ
ZEPMHEXMSRERHXIWXMRK[MXLMRXLIVIUYIWXIHǧ
XMQIJVEQIEJXIVVIGIMZMRKXLI2SXMGIXSǧ
4VSGIIHǧ
*YPP'SQTPMERGIǧ
H8LI'SRXVEGXSVWLEPPTVSZMHIHEXEǧ
PEYRGLERHWYTTSVXXSFIKMRWXEVXYTǧ
%PPMRXIKVEXMSRHEXEZEPMHEXMSRXIWXMRKERHǧ
XVEMRMRKWYTTSVX[MPPFITVSZMHIHF]&&&ƅWǧ
HIHMGEXIH'YWXSQIV7YGGIWW1EREKIVERHǧ
MWHIWGVMFIHMRXLIXVEMRMRKTPERMR7IGXMSRWǧ
ERHǧǧ
*YPP'SQTPMERGIǧ
I&&&WLEPPFITVSZMHIH[MXLX[Sǧ
FYWMRIWWHE]WSJSRWMXIǧ
XVEMRXLIXVEMRIVXVEMRMRKJSVSTIVEXMSRWǧ
GSQQYRMX]IRKEKIQIRXGYWXSQIVǧ
WIVZMGIERHSXLIVWXEJJEWETTPMGEFPIǧ
FIJSVIW]WXIQPEYRGL*YVXLIVXVEMRMRKǧ
WLEPPFITVSZMHIHEWWMKRMƻGERXǧ
YTHEXIWEJJIGXMRKTVSGIHYVIWSVǧ
[SVOƼS[WEVIVIPIEWIHǧ
7[MJXP]TVSZMHIWEZEVMIX]SJXVEMRMRKǧ

VIWSYVGIW
ǧ
Ɣ 3RISRSRIERHKVSYTXVEMRMRKWǧ
GSRHYGXIHZMEZMHISGSRJIVIRGI[MXLǧ
PMZIWGVIIRWLEVMRKSRYWIVƅWS[Rǧ
GSQTYXIVWǧ
Ɣ 4VIWIRXEXMSRWX]PIXVEMRMRKWZMEZMHISǧ
GSRJIVIRGIXSPEVKIKVSYTWǧ
Ɣ -RTIVWSRSRWMXIXVEMRMRKWXSKVSYTWǧ
SJER]WM^ILERHWSR[MXLYWIVWƅǧ
HIZMGIWǧ
Ɣ %HLSGXVEMRMRKWYTTSVXJSVRI[SVǧ
VIXYVRMRKYWIVWǧ
Ɣ 4VSNIGXSVSFNIGXMZIFEWIHXVEMRMRKWJSVǧ
WTIGMƻGYWIVWSVXIEQWFEWIHSRXLIMVǧ
RIIHWǧ
Ɣ 6IGSVHIHZMHISXVEMRMRKWXLEXGERFIǧ
WLEVIHSVLSWXIHMRXIVREPP]EX&&&ǧ
4PIEWIWII7IGXMSRJSVHIXEMPWSRǧ
XVEMRMRKTVSZMHIHF]-&-+VSYTJSVǧ
86%27-8EPIVXWǧǧ
*YPP'SQTPMERGIǧ
J&&&WLEPPFITVSZMHIH[MXLPMZIYWIVǧ
WYTTSVX
TVIJIVEFP]SRWMXI
HYVMRKǧ
PEYRGLSJXLIW]WXIQǧ
7[MJXP]TVSZMHIWEZEVMIX]SJXVEMRMRKǧ

VIWSYVGIW
ǧ
Ɣ 3RISRSRIERHKVSYTXVEMRMRKWǧ
GSRHYGXIHZMEZMHISGSRJIVIRGI[MXLǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 145 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
PMZIWGVIIRWLEVMRKSRYWIVƅWS[Rǧ
GSQTYXIVWǧ
Ɣ 4VIWIRXEXMSRWX]PIXVEMRMRKWZMEZMHISǧ
GSRJIVIRGIXSPEVKIKVSYTWǧ
Ɣ -RTIVWSRSRWMXIXVEMRMRKWXSKVSYTWǧ
SJER]WM^ILERHWSR[MXLYWIVWƅǧ
HIZMGIWǧ
Ɣ %HLSGXVEMRMRKWYTTSVXJSVRI[SVǧ
VIXYVRMRKYWIVWǧ
Ɣ 4VSNIGXSVSFNIGXMZIFEWIHXVEMRMRKWJSVǧ
WTIGMƻGYWIVWSVXIEQWFEWIHSRXLIMVǧ
RIIHWǧ
Ɣ 6IGSVHIHZMHISXVEMRMRKWXLEXGERFIǧ
WLEVIHSVLSWXIHMRXIVREPP]EX&&&ǧ
4PIEWIWII7IGXMSRJSVHIXEMPWSRǧ
XVEMRMRKTVSZMHIHF]-&-+VSYTJSVǧ
86%27-8EPIVXWǧǧ
K8LIWSPYXMSRWLEPPMRGPYHIW]WXIQǧ
LIEPXLQSRMXSVMRK[MXLEYXSQEXMGǧ
HMWXVMFYXMSRSJ717ERHSVIQEMPǧ
RSXMƻGEXMSRWXSEWIPIGXKVSYTSJ&&&ǧ
WXEJJHYVMRKW]WXIQSYXEKIWQSVIXLERǧ
QMRYXIWMRPIRKXLXSIREFPI&&&XSǧ
TVSZMHITVSEGXMZIGYWXSQIVǧ
RSXMƻGEXMSRWǧ
7[MJXP]MWGYVVIRXP]HIZIPSTMRKXLIWIǧ
GETEFMPMXMIWERHI\TIGXWXSHITPS]XLIQǧ
[MXLMRXLIRI\XQSRXLW'YVVIRXP]ǧ
MRXIVREPQSRMXSVMRKTVSZMHIWMQQIHMEXIǧ
EPIVXWXS7[MJXP]ƅW)RKMRIIVMRKERH'YWXSQIVǧ
7YGGIWWWXEJJǧ
*SVXLITVSTSWIH86%27-8EPIVXWW]WXIQǧ
-&-+VSYT[MPPYWI468+XSQSRMXSVXLIǧ
W]WXIQ
ZMVXYEPQEGLMRIWHEXEFEWIWERHǧ

ETTPMGEXMSRW
GLIGOJSVMWWYIWERHIVVSVWǧ
ERHWIRHRSXMƻGEXMSRWEWVIUYMVIH8LIWIǧ
RSXMƻGEXMSRQIWWEKIWGERFIWIRXZMEIQEMPǧ
7171MGVSWSJX8IEQWERHSV7PEGOERHǧ
[MPPFIXEVKIXIHXSXLIVIPIZERX&&&ǧ
TIVWSRRIPXSVIWTSRHXSXLEXRSXMƻGEXMSRǧ
ERHRSXMJ]SXLIVWXEJJERHSVGYWXSQIVWEWǧ
RIIHIH-&-+VSYTEPWSYWI%;7+YEVH(YX]ǧ
XSHIXIGXXLVIEXWERHGSRXMRYSYWP]QSRMXSVǧ
XLI86%27-8EPIVXWW]WXIQJSVQEPMGMSYWǧ
EGXMZMX]ǧ
-R4VSKVIWWǧ
L9TSRVIWSPYXMSRSJXLISYXEKIXLIǧ
'SRXVEGXSVWLEPPTVSZMHIXLIWEQIǧ
WIPIGXKVSYTSJ&&&YWIVW[MXLERǧ
IQEMPRSXMƻGEXMSRXLEXXLISYXEKILEWǧ
FIIRVIWSPZIHMRGPYHMRKVSSXGEYWIǧ
7LSYPHERSYXEKISGGYV7[MJXP]ƅW4VSHYGXSVǧ
'YWXSQIV7YGGIWWXIEQ[MPPTVSZMHI&&&ǧ
WXEJJ[MXLHSGYQIRXEXMSRHIWGVMFMRKXLIǧ
MWWYIWMXƅWVSSXGEYWIWERHVIQIHMIWǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 146 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
ERHVIQIH]ǧ
M8LI'SRXVEGXSVWLEPPVIWTSRHXSER]ǧ
WIVZMGIMWWYIWSVVIUYIWXWWYFQMXXIHǧ
F]&&&ERHWIIOXSVIWSPZIERHGPSWIǧ
ER]MWWYIWVIPEXMZIXSXLIMVYVKIRG]ǧ
ERHSVMQTEGX[MXLMRXLIJSPPS[MRKXMQIǧ
JVEQIW
ǧ
E%0IZIPƈ%Ɖ4VMSVMX]WLEPPQIERERHǧ
VIJIVXSE7]WXIQIVVSVXLEXVIRHIVWǧ
XLI7]WXIQMRSTIVEFPI7EE7TVSZMHIVǧ
WLEPPEWWMKRVIWSYVGIW[MXLMRǧ
QMRYXIWERHWLEPPGSRXMRYIXS[SVOǧ
SRXLITVSFPIQYRXMPXLITVSFPIQMWǧ
VIWSPZIH%ZIVEKIVIWSPYXMSRXMQIǧ
WLEPPFIPIWWXLERXLVII

LSYVWǧ
F%0IZIPƈ&Ɖ4VMSVMX]WLEPPQIERERHǧ
VIJIVXSXLIHIXIGXMSRSJE7]WXIQǧ
IVVSVXLEXWIVMSYWP]MQTEMVW7]WXIQǧ
STIVEXMSRWFYXHSIWRSXVIRHIVXLIǧ
7]WXIQMRSTIVEFPI7EE74VSZMHIVǧ
WLEPPEWWMKRVIWSYVGIW[MXLMRX[S

ǧ
LSYVWERHGSRXMRYIXS[SVOSRXLIǧ
TVSFPIQYRXMPXLITVSFPIQMWǧ
VIWSPZIH%ZIVEKIVIWSPYXMSRXMQIǧ
WLEPPFIPIWWXLERLSYVWǧ
G%0IZIPƈ'Ɖ4VMSVMX]WLEPPQIERERHǧ
VIJIVXSEQMRSVTVSFPIQFYXSJǧ
WYƽGMIRXWIZIVMX]XS[EVVERXǧ
GSVVIGXMSRFIJSVIXLIRI\XWGLIHYPIHǧ
9TKVEHISV9THEXI7EE74VSZMHIVǧ
WLEPPEWWMKRVIWSYVGIWWYƽGMIRXXSǧ
VIWSPZIXLITVSFPIQ[MXLMRRSQSVIǧ
XLERXLMVX]

HE]Wǧ
H%0IZIPƈ(Ɖ4VMSVMX]WLEPPQIERERHǧ
VIJIVXSER]SXLIVQMRSVTVSFPIQWǧ
XLEXHSRSXWIZIVIP]EJJIGXXLIǧ
STIVEXMSRSJXLI7]WXIQ7EE7ǧ
4VSZMHIVWLEPPMRGSVTSVEXIǧ
GSVVIGXMSRWMRXSXLIRI\XWGLIHYPIHǧ
9TKVEHISV9THEXIǧ
%WWTIGMƻIHMR7[MJXP]ƅW7IVZMGI0IZIPǧ
%KVIIQIRXXLIGSQTER]TVSZMHIWǧ
GYWXSQIVEGGIWWXSXLITPEXJSVQǧ
X[IRX]JSYVLSYVWEHE]WIZIRHE]WE[IIOǧ

\
[MXLE1SRXLP]9TXMQI4IVGIRXEKISJǧ
EXPIEWX

ƈ1SRXLP]9TXMQIǧ
4IVGIRXEKIƉ[MPPFIGEPGYPEXIHEWJSPPS[W
ǧ
XLIRYQFIVSJQMRYXIWXLI7IVZMGIWEVIǧ
EGGIWWMFPIERHRSXWYJJIVMRKJVSQE7IVZMGIǧ
3YXEKIEWVITSVXIHXS'SQTER]F]ǧ
'YWXSQIVHYVMRKIEGLGEPIRHEVQSRXLǧ
HMZMHIHF]XLIXSXEPRYQFIVSJQMRYXIWMRǧ
XLIGEPIRHEVQSRXL4PIEWIWIIǧ
LXXTW
[[[KSW[MJXP]WIVZMGIPIZIPEKVIIQ
IRXJSVJYVXLIVHIXEMPWSV%TTIRHM\)ǧǧ
*YPP'SQTPMERGIǧ
N&&&WLEPPLEZIXLIEFMPMX][MXLMRXLIǧ
ETTPMGEXMSRXSIWGEPEXIXIGLRMGEPǧ
WIVZMGISVJYRGXMSREPMX]MWWYIWXSXLIǧ
TVSTSWIVJSVVIZMI[ERHVIWSPYXMSRǧ
9WIVWGERWYFQMXVIUYIWXWZMEXLIƈ,IPTƉǧ
WIGXMSRSRXLIWSJX[EVITPEXJSVQǧǧ *YPP'SQTPMERGIǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 147 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
O8LIETTPMGEXMSRWLEPPTVSZMHI&&&ǧ
WXEJJXSVITSVXMWWYIWERHWYFQMXǧ
GSQQIRXWERHJIIHFEGOJSVW]WXIQǧ
MQTVSZIQIRXǧ
9WIVWGERWYFQMXVIUYIWXWZMEXLIƈ,IPTƉǧ
WIGXMSRSRXLIWSJX[EVITPEXJSVQǧ
%HHMXMSREPP]&&&ƅW'YWXSQIV7YGGIWWǧ
1EREKIV[MPPFIEZEMPEFPIJSVGSQQIRXWǧ
UYIWXMSRWERHJIIHFEGOǧ
7[MJXP]MWGSRWXERXP]MQTVSZMRKSYVWSJX[EVIǧ
FEWIHSRJIIHFEGOJVSQSYVGYWXSQIVW-Jǧ
[IEHHERI[JIEXYVIJSVSRIGYWXSQIVMREǧ
WSJX[EVIQSHYPIXLEX&&&LEWTYVGLEWIHǧ
&&&[MPPEYXSQEXMGEPP]LEZIEGGIWWXSXLEXǧ
JIEXYVIXLIRI\XXMQIEKIRG]YWIVWPSKMRǧ
3YVKSEPMWXSGSRXMRYEPP]IRLERGIXLIǧ
WSJX[EVIFEWIHSRGYWXSQIVJIIHFEGOWSǧ
XLEXIZIV]SRIGERFIRIƻXJVSQETVSHYGXǧ
XLEXGSRXMRYEPP]MQTVSZIWSZIVXMQIǧǧ
*YPP'SQTPMERGIǧ
P8LIETTPMGEXMSRQYWXVIQEMRǧ
STIVEXMSREPYRHIVER]RI[STIVEXMSREPǧ
W]WXIQSVSXLIVXLMVHTEVX]WSJX[EVIǧ

MRGPYHMRKFYXRSXPMQMXIHXSǧ
WIGYVMX]ƻVI[EPPWSJX[EVI
VIPIEWIHEXǧ
XLI'MX]&&&HYVMRKXLIXIVQSJXLIǧ
GSRXVEGXǧ
%WGPSYHFEWIHWSJX[EVIEWEWIVZMGIǧ
TPEXJSVQWXLIWSPYXMSRWTVSZMHIHF]7[MJXP]ǧ
ERH-&-+VSYTEVIHIWMKRIHXSVIQEMRǧ
STIVEXMSREPYRHIVXLITSXIRXMEPǧ
GMVGYQWXERGIWHIWGVMFIHǧǧ
*YPP'SQTPMERGIǧ
(IQSRWXVEXMSR8IWX-RWXERGIǧ
8SFIVIWTSRWMZIXLI'SRXVEGXSVWLEPPǧ
MQTPIQIRXEHIQSRWXVEXMSRMRWXERGIǧ
SJXLITVSTSWIHETTVSEGL[LMGLGERǧ
TVSZMHIMXWVITSVXMRKTPEXJSVQJSVEPPXLIǧ
VSYXIWMRXLIJIIH[MXLMRXLVIIGEPIRHEVǧ
HE]WSJXLIHIEHPMRIJSVWYFQMWWMSRSJǧ
TVSTSWEPW8LMWHIQSRWXVEXMSRWLEPPFIǧ
QEHIGSRXMRYSYWP]EZEMPEFPIXS&&&JSVǧ
EQMRMQYQSJWIZIRGEPIRHEVHE]Wǧ
7[MJXP]-RGLEWEPVIEH]GSQTPIXIHEǧ
TVIPMQMREV]MRKIWXMSRSJ&&&HEXEERHGERǧ
TVSZMHIYWIVEGGSYRXWYTSRVIUYIWXǧǧ
-RJSVQEXMSREFSYXEGGIWWXLIǧ
86%27-8EPIVXWHIQSW]WXIQMWTVSZMHIHMRǧ
XLIJSPPS[MRK+SSKPI(SGYQIRX
ǧ
LXXTW
HSGWKSSKPIGSQHSGYQIRXH7ER
\L3P&7]SZ6-=
4%ƽ>)VQ(/%:&)>%]>
+329KIHMX#YWT!WLEVMRKǧǧ
*YPP'SQTPMERGIǧ
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 148 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
6IUYMVIQIRXǧ
,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
)7]WXIQ%HQMRMWXVEXMSRERH6ITSVXMRKǧ
E%PPVITSVXWWLEPPFII\TSVXEFPIXSǧ
WXERHEVHRSRTVSTVMIXEV]JSVQEXWWYGLǧ
EW4(*
4SVXEFPI(SGYQIRX*SVQEX
ǧ
17)\GIPSVGSQQEWITEVEXIHZEPYIǧ

GWZ
ƻPIǧ
&&&ƅWHEXE[MPPEP[E]WFIEZEMPEFPIZME%4-ǧ
SVHS[RPSEH
EWE'7:ƻPI
JSVEHHMXMSREPǧ
EREP]WMWMR)\GIP68EFPIEYSVSXLIVǧ
ETTPMGEXMSRWǧ *YPP'SQTPMERGIǧ
F8LIGSRXVEGXSVWLEPPFIVIWTSRWMFPIǧ
JSVHIZIPSTMRKEHHMXMSREPGYWXSQǧ
VITSVXWSVZMI[WJSPPS[MRKW]WXIQǧ
MQTPIQIRXEXMSRERHSVERMRXIVJEGIXSǧ
EPPS[&&&XSFYMPHGYWXSQVITSVXWMREǧ
YWIVJVMIRHP]QERRIVǧ
;LMPIGYWXSQVITSVXWEVIRSXMRGPYHIHǧ
[MXLMRXLI7[MJXP](EWLFSEVH&&&ƅWHEXE[MPPǧ
EP[E]WFIEZEMPEFPIZME%4-SVHS[RPSEH
EWǧ
E'7:ƻPI
JSVEHHMXMSREPEREP]WMWMR)\GIP6ǧ
8EFPIEYSVSXLIVETTPMGEXMSRWǧǧ 4EVXMEPǧ
'SQTPMERGIǧ
G8LIWIVITSVXWWLEPPMRGPYHIER750ǧ
FEWIHHEXEQEVXǧ
6IUYMVIQIRXǧ
,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
*7IGYVMX]ERH'SRƻHIRXMEPMX]SJ(EXE
7YTTPIQIRXEPXS7IGYVMX]6IUYMVIQIRXW(MWGYWWIHMR 3TIVEXMSREP6IUYMVIQIRXW7IGXMSR
ǧ
E8LIW]WXIQHIWMKRWLEPPIRWYVIXLEXǧ
EPPHEXEMWWEJIKYEVHIHJVSQǧ
YREYXLSVM^IHEGGIWWSVYWIERHǧ
TVSKVEQWEVITVSXIGXIHJVSQZMVYWǧ
QEP[EVIERHG]FIVEXXEGOWǧ
&IGEYWIXLI7[MJXP]W]WXIQMWLSWXIHMRERǧ
%QE^SR%;7JEGMPMX]MXFIRIƻXWJVSQXLIǧ
QER]WIGYVMX]W]WXIQWTVSZMHIHF]%;7ǧ
4L]WMGEPEGGIWWXSXLIW]WXIQMWSRP]ǧ
EZEMPEFPIXS%;7TIVWSRRIP7IVZIVWERHǧ
HEXEFEWIWEVILSWXIHMRE7[MJXP]:4'ǧ

:MVXYEP4VMZEXI'PSYH
ERHWIGYVIHYWMRKǧ
WIGYVMX]KVSYTW
ZMVXYEPƻVI[EPPW
%GGIWWXSǧ
GSQTSRIRXWSJXLI7[MJXP]W]WXIQMWǧ
VIWXVMGXIHF]XLITVMRGMTPISJPIEWXTVMZMPIKIǧ 1YGLSJXLIW]WXIQMWVIFYMPXJVSQWGVEXGLǧ
SRIEGLGSHIHITPS]
EXPIEWXSRGITIVǧ
QSRXL
MRWXEPPMRKSRP]XLIQMRMQEPVIUYMVIHǧ
HITIRHIRGMIWXSQMRMQM^IFEGOHSSVWERHǧ
EZEMPEFPIWSJX[EVITEXGLIWEVIETTPMIHǧ
[MXLMRXLIWEQIXMQIJVEQIXSIRWYVIXLEXǧ
XLIVIEVIRSWSJX[EVIZYPRIVEFMPMXMIW7[MJXP]ǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 149 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
YWIWMRJVEWXVYGXYVIEWGSHIVIUYMVMRKEǧ
VIZMI[JSVER]MRJVEWXVYGXYVIGLERKIERHǧ
EYXSQEXMRKXLITVSGIWWXSQSHMJ]ǧ
MRJVEWXVYGXYVIXSVIQSZIXLIGLERGISJǧ
STIRMRKEREXXEGOZIGXSVǧ
F%PPIPIQIRXWSJXLIW]WXIQWLEPPǧ
GSQTP][MXLXLI'MX]SJ7ERXE1SRMGEƅWǧ
TVMZEG]TSPMG]ǧ
8LI7[MJXP]W]WXIQHSIWRSXGSPPIGXSVWXSVIǧ
ER]TIVWSREPMRJSVQEXMSRJVSQXLITYFPMGǧ
8LITYFPMGHSIWRSXLEZIHMVIGXEGGIWWXSǧ
XLI7[MJXP]W]WXIQ7[MJXP]TVSZMHIWǧ
TVIHMGXMSRWERHZILMGPIPSGEXMSRHEXEǧ
XLVSYKL%4-WXLEXGERFIEGGIWWIHF]7ERXEǧ
1SRMGESVXLMVHTEVXMIWEWHIWMVIH%GGIWWǧ
PSKWKIRIVEXIHF]XLI%4-WEPWSHSRSXǧ
GSRXEMRER]TIVWSREPP]MHIRXMƻEFPIǧ
MRJSVQEXMSRǧ
*YPP'SQTPMERGIǧ
G8LITVSTSWIV[MPPTVSZMHIETPEREWǧ
TEVXSJXLITVSTSWEPJSVQSRMXSVMRKǧ
GSRXVSPPMRKERHYTHEXMRKWIGYVMX]ERHǧ
IRGV]TXMSR
MJ[LIVIETTPMGEFPI
XSSPWǧ
SRERSRKSMRKFEWMWǧ
%WWIGYVMX]MWEGSQTPI\ERHIZIVIZSPZMRKǧ
XSTMG7[MJXP]MWGSQQMXXIHXSVIIZEPYEXMRKǧ
MXWWIGYVMX]GSRXVSPWSRERSRKSMRKFEWMWǧ
7[MJXP]GYVVIRXP]LEWWIGYVMX]TVSXIGXMSRWMRǧ
TPEGIXLVSYKL'PSYH*PEVI
(27
%;7ERHǧ
,IVSOYMRGPYHMRK((37TVSXIGXMSR7[MJXP]ǧ
GYVVIRXP]QSRMXSVWJSVWIGYVMX]MRXVYWMSRWǧ
YWMRKEGGIWWPSKWERH'PSYH8VEMPPSKWǧ
7[MJXP]TEXGLIWW]WXIQWQSRXLW[LIVIǧ
RIGIWWEV]FYXEPWSYWIWGSRXEMRIVWFYMPXǧ
JVSQWGVEXGLSRIEGLHITPS]QIRXJSVMXWǧ
%4-WXSIRWYVISRP]XLIVIUYMVIHXLMVHTEVX]ǧ
XSSPWEVIMRWXEPPIHERHZYPRIVEFMPMXMIWEVIǧ
GPIEVIHǧ
7[MJXP]ƅWWIGYVMX]VSEHQETMRGPYHIWǧ
MRZIWXMKEXMRKEHHMXMSREPTVSEGXMZIǧ
QSRMXSVMRKYWMRK%QE^SR+YEVH(YX]ERHǧ
%;7'PSYH8VEMP-RWMKLXWERHWGERRMRKǧ
GSRXEMRIVWJSVZYPRIVEFMPMXMIWYWMRK%QE^SRǧ
)'6ǧ
*YPP'SQTPMERGIǧ
H8LIW]WXIQWLEPPFIJYPP]GSQTPMERXǧ
[MXLPEXIWXMRHYWXV]WIGYVMX]ERH
MJǧ

ETTPMGEFPI
IRGV]TXMSRWXERHEVHWǧ
%PPYWIVTEWW[SVHWJSVXLI7[MJXP]TPEXJSVQǧ
EVIWEPXIHERHLEWLIHYWMRKE7,%ǧ
EPKSVMXLQ%KIRG]HEXEFEWIW
YTSRǧ

VIUYIWX
GVIHIRXMEPWHEXEFEWIWERHHEXEǧ
FEGOYTWEVIIRGV]TXIH[MXLXLI%)7ǧ
EPKSVMXLQǧ
*YPP'SQTPMERGIǧ
I8LIW]WXIQWLEPPFIMRGSVTSVEXIHǧ
MRXSXLI'MX]ƅWHMWEWXIVVIGSZIV]TPERǧ
8LITVSTSWIV[MPPFIVIWTSRWMFPIJSVǧ
TVSZMHMRKEW]WXIQGETEFPISJQIIXMRKǧ
;I[MPP[SVO[MXL&&&XSMRGSVTSVEXIMRXSǧ
XLI'MX]ƅWHMWEWXIVVIGSZIV]TPER7[MJXP]ǧ
SJJIVWE

QSRXLP]YTXMQIWIVZMGIPIZIPǧ
EKVIIQIRXJSVMXWTPEXJSVQ[LMGLI\GIIHWǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 150 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
&&&ƅWI\TIGXIHEZEMPEFMPMX]ERHǧ
VIGSZIV]XMQIWǧ
XLI

7IVZMGI0IZIP%KVIIQIRX
70%
ǧ
VIUYIWXIHMRXLI6*4
ǧ
LXXTW
[[[KSW[MJXP]WIVZMGIPIZIPEKVIIQ
IRX
7[MJXP]ƅWETTPMGEXMSRYWIWEGPSYHREXMZI
EVGLMXIGXYVIHIWMKRXSWYTTSVXǧ
LMKLEZEMPEFMPMX]7[MJXP]ƅW%4-WEYXSWGEPIǧ
FEWIHSRPSEHERHEYXSLIEPYTSRHIXIGXMSRǧ
SJLMKLIVVSVVEXIW7[MJXP]TIVJSVQWVIKYPEVǧ
PSEHXIWXMRKSJMXWTPEXJSVQXSIRWYVIXLEXǧ
XLIETTPMGEXMSRVIQEMRWEFPIXSLERHPILMKLǧ
I\GITXMSREPGSRHMXMSRWERHQIIXXLI

ǧ
YTXMQI70%4PIEWIWII%TTIRHM\)JSVXLIǧ
70%WJSVFSXL7[MJXP]ERH-&-+VSYTǧǧ
J8LIW]WXIQERHXLITVSTSWIVƅWWXEJJǧ
WLEPPQEMRXEMRXLIJSPPS[MRKWXERHEVHWǧ
SJGSRƻHIRXMEPMX]
ǧǧ
E'SRƻHIRXMEPERH4VSXIGXIHǧ
-RJSVQEXMSREWHIƻRIHMRXLIǧ
EXXEGLIH7SJX[EVIEWE7IVZMGIǧ
%KVIIQIRXMWI\IQTXJVSQǧ
HMWGPSWYVIXSXLITYFPMGSVSXLIVǧ
YREYXLSVM^IHTIVWSRWYRHIVWXEXIǧ
ERHJIHIVEPWXEXYXIWǧ
F%PP'SRƻHIRXMEP-RJSVQEXMSRWLEPPǧ
FIOITXGSRƻHIRXMEPERHTVSXIGXIHǧ
JVSQHMWGPSWYVIXSER]TIVWSRWSXLIVǧ
XLERIQTPS]IIWEKIRXWSƽGIVWSVǧ
VITVIWIRXEXMZIWSJWYGL4EVX][LSǧ
LEZIERIIHXSORS[ǧ
G%PP'SRƻHIRXMEP-RJSVQEXMSRWLEPPǧ
FILIPHMRXLIWXVMGXIWXSJGSRƻHIRGIǧ
ERHWLEPPRSXFIHMWGPSWIHǧ
HMWWIQMREXIHSVVIZIEPIHXSER]ǧ
SXLIVXLMVHTEVX][MXLSYXXLITVMSVǧ
[VMXXIRTIVQMWWMSRSJEREYXLSVM^IHǧ
VITVIWIRXEXMZISJXLI7EE74VSZMHIVǧ
XLI(MVIGXSVSJXLI'MX]ƅW&MK&PYI&YWǧ
(ITEVXQIRXERHXLI'MX]%XXSVRI]ǧ
8LIQENSVMX]SJHEXEMRKIWXIHF]XLI7[MJXP]ǧ
TPEXJSVQMWSTIRHEXESVHEXEMRXIRHIHXSFIǧ
TYFPMGP]JEGMRK7[MJXP]VIGSKRM^IWXLEXǧ
'SRƻHIRXMEPSV4VSXIGXIH-RJSVQEXMSRQE]ǧ
FII\GLERKIHHYVMRKXLIMRXIKVEXMSRǧ
TVSGIWWSVHYVMRKSYVSRKSMRKVIPEXMSRWLMTǧ
[MXL7ERXE1SRMGEMRGPYHMRKYWIVIQEMPWǧ
ERHSTIVEXSV-(W7[MJXP][MPPYWIWIGYVIǧ
WXSVEKIXIGLRMUYIWERHTVSGIWWIWXSOIITǧ
WYGLMRJSVQEXMSRGSRƻHIRXMEPERHǧ
TVSXIGXIHERH[MPPRSXHMWGPSWIWYGLǧ
MRJSVQEXMSRXSEXLMVHTEVX][MXLSYXXLIǧ
[VMXXIRGSRWIRXSJ7ERXE1SRMGEǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 151 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
6IUYMVIQIRXǧ
,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
+4VSNIGX1EREKIQIRXǧ
E8LITVSTSWIVWLEPPIWXEFPMWLEǧ
4VSNIGX1EREKIQIRX8IEQXSQEREKIǧ
ERHTIVJSVQEPPǧ
JYRGXMSRWERHEGXMZMXMIWǧ
S3ZIVEPPTVSNIGXQEREKIQIRXǧ
S4VSNIGXXMQIPMRIERHQMPIWXSRIWǧ
S6IWSYVGIEPPSGEXMSRǧ
S7]WXIQWSJX[EVIHIZIPSTQIRXǧ
STIVEXMSRWERHYTKVEHIW
MJǧ

ETTPMGEFPI
ǧ
S3RKSMRKTVSNIGXUYEPMX]VIZMI[ǧ
S'SRXVEGXEHQMRMWXVEXMSRMRXIVJEGIǧ
[MXL&&&ǧ
S4IVJSVQERGIVITSVXMRKǧ
S6MWOEWWIWWQIRXǧ
S-WWYIXVEGOMRKERHVIWSPYXMSRǧ
FIRGLQEVOWǧ
4PIEWIWII7IGXMSRWERHJSVERǧ
MRMXMEPHIWGVMTXMSRSJXLIZIRHSVWƅETTVSEGLǧ
XSTVSNIGXMQTPIQIRXEXMSR(IXEMPIH4VSNIGXǧ
-QTPIQIRXEXMSR4PERW[MPPFIHIZIPSTIHEWǧ
TEVXSJTVSNIGXMRMXMEXMSRǧǧ
*YPP'SQTPMERGIǧ
F%4VSNIGX1EREKIQIRX4PERWLEPPFIǧ
MRGPYHIHEWTEVXSJXLITVSTSWEP[LMGLǧ
WLEPPMRGPYHI
ǧǧ
S%HIWGVMTXMSRSJXLIQEREKIQIRXǧ
SVKERM^EXMSRSJXLITVSNIGXMRGPYHMRKǧ
SVKERM^EXMSRGLEVXMHIRXMƻGEXMSRSJǧ
OI]TIVWSRRIPEWWMKRIHXSMX[MXLǧ
XLIMVVIWTSRWMFMPMXMIWERHǧ
VIPEXMSRWLMTWǧ
S%HIXEMPIHTVSNIGXWGLIHYPIXLEXǧ
[MPPEPPS[&&&XSQSRMXSVTVSKVIWWǧ
IJJIGXMZIP]ǧ
S%JYPPHIWGVMTXMSRSJTVSNIGXǧ
QEREKIQIRXGSRXVSPWSRTVSKVIWWǧ
TIVJSVQERGIUYEPMX]GSWXWǧ
WGLIHYPIERHVMWOWǧ
S%WGLIHYPISJGSQQYRMGEXMSRWǧ
MRGPYHMRKJVIUYIRG]SJEGXMZMX]ERHǧ
WXEXYWVITSVXWVITSVXMRKQIXLSHǧ
ERHMRHMZMHYEPWVIWTSRWMFPIJSVIEGLǧ
GSQQYRMGEXMSRǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 152 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
6IUYMVIQIRXǧ
,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
,5YEPMX]%WWYVERGIERH5YEPMX]'SRXVSP
'SRXVEGXSVWWLEPPMRGPYHIMRXLIMVǧ
TVSTSWEPWHIXEMPIHHIWGVMTXMSRWSJǧ
UYEPMX]TVSGIWWIWIQTPS]IHXSEWWYVIǧ
XLEXXLIUYEPMX]SJXLIW]WXIQǧ

MRGPYHMRKEPPWSJX[EVIQEXIVMEPWǧ
JYRGXMSREPMX]STIVEXMSRERHGYWXSQIVǧ
WIVZMGIVIWTSRWI
EVISJEPIZIPXLEXǧ
QIIXWSVI\GIIHWXLIHIWMKRKSEPWǧ
TIVJSVQERGIERHVIPMEFMPMX]ǧ
VIUYMVIQIRXWWXEXIHLIVIMRǧ
8LIUYEPMX]EWWYVERGITVSKVEQ[SYPHǧ
WLEPPMRGPYHI
ǧ
S&IRGLQEVOWEKEMRWX[LMGLXLIǧ
UYEPMX]SJWIVZMGIHIPMZIV]GERFIǧ
QIEWYVIHXSMRGPYHIEW]WXIQǧ
VIPMEFMPMX]
YTXMQI
FIRGLQEVOSJRSǧ
PIWWXLER

ǧ
S4VIZIRXMSRHIXIGXMSRRSXMƻGEXMSRǧ
ERHTVSGIWWXSEPPIZMEXIER]ǧ
W]WXIQEXMGTVSFPIQWǧ
S%ZSMHERGIERHIPMQMREXMSRSJǧ
TSXIRXMEPWIGYVMX]FVIEGLIWǧ
4PIEWIWIIXLIZIRHSVWƅ7IVZMGI0IZIPǧ
%KVIIQIRXWMRGPYHIHMR%TTIRHM\)ǧǧ
*YPP'SQTPMERGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 153 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
6IUYMVIQIRXǧ
,S[7[MJXP]1IIXWSV)\GIIHW6*4ǧ
6IUYMVIQIRXWǧ
(IKVIISJǧ
'SQTPMERGIǧ
--QTPIQIRXEXMSR4PERǧ
8LIMQTPIQIRXEXMSRTPERWLEPPGSRXEMR
ǧ
S(IXEMPIHQMPIWXSRIWERHWGLIHYPIǧ
JSVHIZIPSTQIRXQEVOIXMRKǧ
XVEMRMRKPEYRGLǧ
ERHEGGITXERGIǧ
S(IXEMPIHMRXIVJEGI
REVVEXMZIERHǧ

WGLIQEXMG
XSMRXIVREPERHI\XIVREPǧ

MJETTPMGEFPI
ǧ
W]WXIQWǧ
S-QTPIQIRXEXMSRWYTTSVXVIUYMVIHǧ
SJ&&&ǧ
S'SQQYRMGEXMSRTPERJSVPEYRGLSJǧ
GYWXSQIVJEGMRKJIEXYVIWERHǧ
YTKVEHIWǧ
4PIEWIWII7IGXMSRWERHJSVERǧ
MRMXMEPHIWGVMTXMSRSJXLIZIRHSVWƅETTVSEGLǧ
XSTVSNIGXMQTPIQIRXEXMSRMRGPYHMRKǧ
XVEMRMRK(IXEMPIH4VSNIGX-QTPIQIRXEXMSRǧ
4PERW[MPPFIHIZIPSTIHEWTEVXSJTVSNIGXǧ
MRMXMEXMSRǧǧ
*YPP'SQTPMERGIǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 154 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
SPYXMSRJSV7IEP8MQI'YW&VVMZEP
5VIHMGXMSRWXS(YWXSQIVW[MJXP]
8VERWMXMQI
8VERWMXMQIMWXLI[SVPH
WQSWXEHZERGIHXVERWMX6IEP8MQI4VIHMGXMSR7]WXIQ8VERWMXMQIǧ QSRMXSVWXLIVIEPXMQIERHLMWXSVMGEPQSZIQIRXWSJZILMGPIWXSTVIHMGXEVVMZEPXMQIWJEWXIVERHǧ QSVIEGGYVEXIP]XLERI\MWXMRKW]WXIQWSRXLIQEVOIX7[MJXP]8VERWMXMQIGERFIHITPS]IHVETMHP]ǧ YWYEPP][MXLMRNYWXEJI[[IIOWFIGEYWIMXMRXIKVEXIW[MXLER]I\MWXMRKLEVH[EVIEPVIEH]MRWXEPPIHǧ SRZILMGPIWǧ
3RISJXLIOI]FIRIƻXWSJ7[MJXP]8VERWMXMQIMWTVIHMGXMSREGGYVEG]8LI8VERWMXMQIW]WXIQLEWǧ FIIRJEZSVEFP]EWWIWWIHF]I\XIVREPIZEPYEXSVWWYGLEWXLI1EWWEGLYWIXXW&E]8VERWTSVXEXMSRǧ %YXLSVMX]
1&8%
ERHLEWFIIRWLS[RXSTVSHYGIQSVIEGGYVEXIEVVMZEPTVIHMGXMSRWXLERSXLIVǧ XVEHMXMSREPW]WXIQW8]TMGEPP]7[MJXP]8VERWMXMQIVIWYPXWMRE MQTVSZIQIRXMRXLIǧ EGGYVEG]SJVIEPXMQIEVVMZEPIWXMQEXIWYWMRKXLIWEQIVE[ZILMGPITSWMXMSRWHEXEJIIHEWSXLIVǧ EPKSVMXLQW3ZIVEPPQSVIEGGYVEXIVIEPXMQIEVVMZEPIWXMQEXIWTVSZMHIEXVIQIRHSYWFIRIƻXXSǧ TEWWIRKIVW[LS[MPPRSPSRKIVQMWWXLIFYWRSVJEGII\GIWWMZIP]PSRK[EMXXMQIW8LMWGERVIWYPXǧ MRMRGVIEWIHVMHIVWLMTPIZIPWERHLMKLIVVMHIVWEXMWJEGXMSR -RKIRIVEP8VERWMXMQI[MPPQIIXSVI\GIIH&&&ƅWRIIHWJSVVIEPXMQITEWWIRKIVMRJSVQEXMSRF] ǧǧ
Ɣ 4VSZMHMRKXLILMKLIWXUYEPMX]VIEPXMQITVIHMGXMSRǧ Ɣ 'SQFMRMRKEYXSQEXMGZILMGPIPSGEXMSR
%:0
JIIHWJVSQEPPƻ\IHVSYXIQSHIWMRXSEWMRKPIǧ VIEPXMQIHEXEJIIHǧ
Ɣ )PMQMREXMRKGSRHMXMSRWXLEXTVIZIRXTVIHMGXMSRWJVSQFIMRKQEHIǧ Ɣ 4VSZMHMRKEREGGYVEG]QSRMXSVMRKW]WXIQEPPS[MRK&&&XSWIIERHVITSVXTVIHMGXMSRǧ EGGYVEG]ERHEZEMPEFMPMX]MRXIVREPP]ERHI\XIVREPP] Ɣ 4VSZMHMRKGYWXSQIVWEGGYVEXIERHGSRWMWXIRXMRJSVQEXMSRXSTVSQSXIXVERWMXYWIǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 155 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
8VEHIIGVIXW
E
8LMWHEXEJYVRMWLIHTYVWYERXXSXLMW6*4WLEPPRSXFIHMWGPSWIHSYXWMHI&&&FIHYTPMGEXIHSVǧ YWIHMR[LSPISVMRTEVXJSVER]TYVTSWISXLIVXLERXSIZEPYEXIXLISJJIV-JE'SRXVEGXMWE[EVHIHǧ SRXLIFEWMWSJXLMWSJJIV&&&WLEPPLEZIXLIVMKLXXSHYTPMGEXIYWIERHHMWGPSWIXLMWHEXEMRER]ǧ QERRIVERHJSVER]TYVTSWI[LEXWSIZIVǧ

F
8LMWMRJSVQEXMSRHSIWRSXPMQMXXLI&&&
WVMKLXXSYWIMRJSVQEXMSRGSRXEMRIHMRXLMWHEXEMJXLIǧ %YXLSVMX]SFXEMRWMXJVSQERSXLIVMRHITIRHIRXPIKMXMQEXIWSYVGIǧ

G
)\GITXJSVXLIJSVIKSMRKPMQMXEXMSRXLI%YXLSVMX]SVMXWEKIRXWQE]HYTPMGEXIYWIERHHMWGPSWIǧ MRER]QERRIVERHJSVER]TYVTSWI[LEXWSIZIVEPPHEXEJYVRMWLIHMRVIWTSRWIXSXLMWWSPMGMXEXMSRǧ 8LMWPIKIRHTIVXEMRWXSEPPHEXEMRGPYHIHMR7IGXMSRERH7IGXMSRSJXLMWHSGYQIRXǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 156 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
8LIJSPPS[MRKXEFPISYXPMRIWXLIOI]JIEXYVIWXLEXHMWXMRKYMWL8VERWMXMQIJVSQX]TMGEPMRHYWXV]ǧ TVEGXMGIWYWIHXSTVSHYGIVIEPXMQITEWWIRKIVMRJSVQEXMSRǧǧ 7IVZMGIǧ -RHYWXV]4VEGXMGIWǧ 7[MJXP]8VERWMXMQIǧ
)8%ǧ
1IXLSHSPSK]ǧ
4VIHMGXWFEWIHSRHIZMEXMSRǧ
JVSQXLIWGLIHYPIǧ
%REP]^IWQMPPMSRWSJLMWXSVMGEPVIGSVHWERHǧ
VIEPXMQIHEXEXSQSVIEGGYVEXIP]TVIHMGX)8%Wǧ
)8%9THEXIWǧ 9THEXIWIZIV]WXST
ǧ

QMRYXIW
ǧ 9THEXIWIZIV]+47TMRK
WIGSRHW
ǧ
3TIVEXSV0SKMRǧ 6IUYMVIHǧ
7]WXIQGSQFMRIWSTIVEXSVPSKMRERHEYXSQEXMGǧ
ZILMGPIEWWMKRQIRXXIGLRSPSK]XSQE\MQM^Iǧ
EWWMKRQIRXVEXIǧ
:ILMGPI8VEGOMRKǧǧ 4VSTVMIXEV]LEVH[EVIVIPMERGIǧ
;SVOW[MXLER]LEVH[EVIW]WXIQERHGEREPWSǧ
GSQFMRIHEXEJVSQQER]W]WXIQWXSMQTVSZIǧ
XVEGOMRKEGGYVEG]ǧ
+8*79THEXIWǧ -RXIRWMZITVSGIWWXLEXWTERWǧ
[IIOWǧ %YXSQEXIHERHUYMGOTVSGIWW
HEMP]
ǧ
4VIHMGXMSRǧ
%GGYVEG]ǧǧ 2SXEZEMPEFPIǧ 3RHIQERHVITSVXMRKSJ]SYVTVIHMGXMSREGGYVEG]ǧ 4EWWIRKIVǧ
*EGMRK8SSPWǧ
4VSTVMIXEV]ETTWERHǧ
+8*7VIEPXMQIEXI\XVEGSWXǧ
7YTTSVXWWQEVXTLSRIETTWERH[IFWMXIW717ǧ
ERH-:67IZIVEPHEXEJIIHW
+8*7VX.732
ǧ
<10EVIMRGPYHIHǧ
1YPXMQSHEPǧ (MJJIVIRXHEXEJIIHWJSVFYWǧ
VEMPIXGǧ
'ERGSQFMRIEPPƻ\IHVSYXIQSHIWMRXSWMRKPIǧ
HEXEJIIHXLEXGERFIYWIHF]VHTEVX]ETTW
]WXIQ&VGLMXIGXYVIc
8LIW]WXIQEVGLMXIGXYVIJSV7[MJXP]8VERWMXMQIMWWLS[RMR*MKYVI8LIW]WXIQVIPMIWSR+8*7 MRJSVQEXMSR
WXEXMGWGLIHYPI
ERHSRISVQSVIPMZI+47%:0JIIHWEWMRTYXW8VERWMXMQIGERǧ MRXIKVEXI[MXLER]I\MWXMRK%:0JIIHMRGPYHMRK;-*-HIZMGIWGYVVIRXP]YWIHF]&&&7[MJXP]GERǧ EPWSGSQFMRIQYPXMTPIJIIHWMRVIEPXMQIǧǧ
3RGIGSRƻKYVIH[MXL+8*7HEXEERHEGGIWWMRKVIEPXMQI%:0JIIH W
7[MJXP]8VERWMXMQIGERǧ
QSRMXSVLMWXSVMGEPW]WXIQWTIIHWXVEZIPXMQIWVIPMEFMPMX]ERHQSVIXSYPXMQEXIP]KIRIVEXIQSVIǧ EGGYVEXIEVVMZEPTVIHMGXMSRWJSVTEWWIRKIVW8LIWITVIHMGXMSRWGSQFMRILMWXSVMGEPFILEZMSV[MXLǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 157 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
VIEPXMQIJEGXSVWSFWIVZIHMRXLIXVERWMXRIX[SVO0EWXP]TEWWIRKIVWGEREGGIWWXLMWMRJSVQEXMSRǧ XLVSYKLQSFMPIETTW[IFWMXIW717ZSMGIFEWIHW]WXIQWIPIGXVSRMGHMWTPE]WERHSXLIVǧ IRHTSMRXWIREFPIHF]EWMRKPI+8*7VIEPXMQIJIIHTVSHYGIHF]8VERWMXMQIǧ +MKYVI&FVMIJSZIVZMI[HMEKVEQWLS[MRKXLIHEXEMRTYXWERHSYXTYXWSJ[MJXP]c 8VERWMXMQIc
8SKIRIVEXIEGGYVEXIEVVMZEPMRJSVQEXMSRJSVTEWWIRKIVW7[MJXP]ƅW8VERWMXMQIW]WXIQ[SVOWEWǧ JSPPS[W
ǧ
'SPPIGXW+47PSGEXMSRMRJSVQEXMSRJVSQZILMGPIWMRVIEPXMQI7[MJXP]8VERWMXMQIGERǧ WYTTSVXZILMGPITSWMXMSRYTHEXIWIZIV]JI[WIGSRHW3RGIXLIMRXIKVEXMSRMWGSQTPIXIǧ 8VERWMXMQI[MPPWXEVXGSPPIGXMRKZILMGPITSWMXMSRHEXEIZIV]JI[WIGSRHWXSGVIEXIEHMKMXEPǧ QSHIPSJLS[JEWX]SYVZILMGPIWQSZIEXEPPXMQIWSJHE]ERHEXIZIV]PSGEXMSRMR]SYVǧ RIX[SVO8LMWQSHIPMWYWIHXSKIRIVEXIEGGYVEXIEVVMZEPTVIHMGXMSRWǧ +IRIVEXIWEVVMZEPIWXMQEXIWFEWIHSREZEVMIX]SJVIEPXMQIERHLMWXSVMGEPHEXEMRGPYHMRKǧ PMZIZILMGPITSWMXMSRWWGLIHYPIWERHLMWXSVMGEPXVEZIPXMQIWǧǧ (IPMZIVWXLITVIHMGXMSRWMR+8*7VIEPXMQIERHSXLIVGSQQSRJSVQEXW .732ERH<10
WSǧ
XLEXXLMWMRJSVQEXMSRGERFIMRGSVTSVEXIHMRXSER]TEWWIRKIVJEGMRKSVMRXIVREPJEGMRKǧ ETTPMGEXMSRWMRGPYHMRK+SSKPI1ETW8VERWMX%TTERHSXLIVVHTEVX]ETTWǧ %YXSQEXMGEPP]EWWMKRWZILMGPIWXSVSYXIW7[MJXP]8VERWMXMQIGEREYXSQEXMGEPP]EWWMKRǧ ZILMGPIWXSXLIETTVSTVMEXIVSYXIERHXVMTMRXLIIZIRXXLEXEZILMGPISTIVEXSVMWYREFPIXSǧ PSKMRXS%:0W]WXIQ8LMWMWHSRIF]QEXGLMRKXLIZILMGPIƅWKISKVETLMGTSWMXMSRERHǧ XMQMRKXSXLIETTVSTVMEXIXVMTMRXLIWGLIHYPI;LMPI[II\TIGXXSTVMQEVMP]VIP]SRǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 158 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
EWWMKRQIRXWJVSQXLI'%(%:0W]WXIQXLMWMWEYWIJYP[E]XSƻPPMRER]KETWMRGEWIǧ EWWMKRQIRXHEXEMWQMWWMRKSVEHVMZIVJSVKIXWXSPSKMRǧǧ 3TXMSRXSQERYEPP]EWWMKRZILMGPIW=SYGERQERYEPP]GSRƻVQERHQEXGLZILMGPIǧ EWWMKRQIRXWXLVSYKLEYWIVVIWXVMGXIHJIEXYVISJXLI0MZI1ET1SHYPIǧǧ 7[MJXP]8VERWMXMQIMWYRMUYIMRXLEXMXGSPPIGXWWXSVIWERHEREP]^IWLYRHVIHWSJQMPPMSRWSJ+47ǧ GSSVHMREXIWIEGLQSRXLJVSQEKIRGMIWEGVSWWXLI[SVPH8LMWHEXEKMZIWXLIW]WXIQEFIXXIVǧ YRHIVWXERHMRKSJLS[ZILMGPIWQSZIXLVSYKLSYXEGMX]RIX[SVOERHPIEVRMRKWJVSQSRIGMX]GERǧ FIETTPMIHXSMQTVSZIHEXEUYEPMX]MRERSXLIVGMX]%WEVIWYPXSJYXMPM^MRKQSVIHEXEEPSRK[MXLǧ MRXIPPMKIRXEPKSVMXLQW7[MJXP]8VERWMXMQIMWEFPIXSTVSZMHIEVVMZEPTVIHMGXMSRWXLEXEVIWYFWXERXMEPP]ǧ QSVIEGGYVEXIXLERI\MWXMRKW]WXIQWǧ
7IPMEFMPMX]c
6IPMEFMPMX]MWEOI]JIEXYVISJXLI7[MJXP]W]WXIQ6IPMEFMPMX]SJVIEPXMQIMRJSVQEXMSRMWGVMXMGEPJSVǧ TEWWIRKIVWEPSRKWMHIEGGYVEG]8LIVIJSVIXLI7[MJXP]LEWFIIRHIWMKRIHXSIRWYVIXLEXVIEPXMQIǧ MRJSVQEXMSRMWEP[E]WEZEMPEFPIERHXLEXXLIVIMWRSHS[RXMQIRSXIZIRWGLIHYPIHHS[RXMQIJSVǧ QEMRXIRERGI8LIVIEVIWIZIVEPGSQTSRIRXWXLEXWYTTSVXXLMWPIZIPSJVIPMEFMPMX] ǧ
(PSYH'EWIH]WXIQ
8LI7[MJXP]W]WXIQMWLSWXIHF]%QE^SR;IFWIVZMGIW %;7
;IXEOIEHZERXEKISJXLIQER]ǧ
%;7GSQTSRIRXWHIZIPSTIHJSVZIV]PEVKIQMWWMSRGVMXMGEPW]WXIQWPIZIVEKMRKXLIWEQIǧ TS[IVJYPXIGLRSPSK]XLEX%QE^SRERHSXLIVPIEHMRKXIGLRSPSK]GSQTERMIWVIP]SRǧ 7IHYRHERG]
)ZIRXLIFIWXGSQTSRIRXWGERJEMP8LIVIJSVIEPPOI]GSQTSRIRXWEVIVIHYRHERX ǧ
Ɣ ;IFWMXI1YPXMTPI[IFWIVZIVWVYRFILMRHQYPXMTPIPSEHFEPERGIVW8LIPSEHFEPERGIVWǧ EGXMZIP]QSRMXSVXLIMRHMZMHYEP[IFWIVZIVW-JSRIMWRSXEZEMPEFPIJSVER]VIEWSRXLIPSEHǧ FEPERGIV[MPPEYXSQEXMGEPP]HMVIGXXVEƽGXSXLI[SVOMRK[IFWIVZIVW%REHHMXMSREPPSEHǧ FEPERGIVMWJYPP]GSRƻKYVIHERHVYRRMRK-JETVSFPIQSGGYVW[MXLXLIQEMRPSEHFEPERGIVǧ XLIRXVEƽGMWVIHMVIGXIHXSXLIFEGOYTPSEHFEPERGIVǧ Ɣ (EXEFEWI8LIHEXEFEWIW]RGLVSRSYWP]VITPMGEXIWXLIHEXEXSEWXERHF]MRWXERGIMREǧ HMJJIVIRXKISKVETLMGEPEVIE-JXLIQEMRHEXEWXSVIW]WXIQIRGSYRXIVWETVSFPIQXLIǧ HEXEFEWIEYXSQEXMGEPP]W[MXGLIWXSXLIVITPMGEXIHHEXE8LIHEXEFEWILSWXLEWEYXSQEXMGǧ LSWXVITPEGIQIRX-JXLIVI[IVIXSFIETVSFPIQ[MXLEHEXEFEWIWIVZIVXLIW]WXIQǧ EYXSQEXMGEPP]ERHWIEQPIWWP]W[MXGLIWXSEHMJJIVIRXLSWX-JEHEXEFEWIWIVZIVMWǧ XIQTSVEVMP]YREZEMPEFPIJSVER]VIEWSRXLI7[MJXP]W]WXIQUYIYIWXLIHEXEERHXLIRǧ [VMXIWMXXSXLIHEXEFEWIEYXSQEXMGEPP][LIRXLIHEXEFEWIMWEZEMPEFPIEKEMR8LYWRSǧ HEXEMWPSWXHYVMRKQEMRXIRERGIERHXLIQEMRTVIHMGXMZIW]WXIQMWRSXMRXIVVYTXIH2MKLXP]ǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 159 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
FEGOYTWSJXLIHEXEFEWIEVIQEHIJSVXLII\XVIQIP]YRPMOIP]WMXYEXMSR[LIVIEHEXEFEWIǧ RIIHWXSFIVIWXSVIHǧ
Ɣ 4VIHMGXSV7IVZIVW7[MJXP]GSRXMRYSYWP]STIVEXIWRYQIVSYWTVIHMGXSVWIVZIVW-JSRIJEMPWǧ JSVER]VIEWSRXLIEKIRG]MWXVERWJIVVIHXSEREPVIEH]GSRƻKYVIHVYRRMRKFEGOYTWIVZIVǧ Ɣ -RXIVRIXGSRRIGXMSR&IGEYWI%QE^SRƅW%;7MWYWIHJSVXLI7[MJXP]W]WXIQXLIMRXIVRIXǧ GSRRIGXMSRRSXSRP]LEWERI\XVIQIP]LMKLGETEGMX]FYXMXMWEPWSLMKLP]VIHYRHERXǧ 'EGOYTWcc
%PPHEXEWSJX[EVIERHGSRƻKYVEXMSRMRJSVQEXMSRMWFEGOIHYT+MX,YFMWYWIHEWFSXLEFEGOYTǧ ERHEZIVWMSRGSRXVSPW]WXIQ-JXLILSWXW]WXIQWYJJIVWEGEXEWXVSTLMGJEMPYVIWYGLEWERǧ IEVXLUYEOIXLIW]WXIQGERFIJYPP]VIGVIEXIHMRER%;7JEGMPMX]XLEXMWMREHMJJIVIRXKISKVETLMGEPǧ EVIEǧ
3S2IGLERMGEP)MWO)VMZIW
,EVH(MWOWEVIORS[RXSFIEGSQQSRTSMRXSJJEMPYVI)ZIR[MXLVIHYRHERX6%-(EVVE]WXLIVIMWEǧ WMKRMƻGERXGLERGISJETVSFPIQIWTIGMEPP][LIRHIEPMRK[MXLXIVEF]XIWSJHEXE8LIVIJSVIXLIǧ 7[MJXP]W]WXIQI\GPYWMZIP]YWIWWSPMHWXEXIQIQSV]MRWXIEHSJQIGLERMGEPHMWOHVMZIW7[MJXP]LEWǧ RIZIVLEHEJEMPYVI[MXLEƻPIW]WXIQǧ
IGYVMX]
&IGEYWIXLI7[MJXP]W]WXIQMWLSWXIHMRER%QE^SR%;7JEGMPMX]MXFIRIƻXWJVSQXLIQER]ǧ WIGYVMX]W]WXIQWTVSZMHIHF]%;74L]WMGEPEGGIWWXSXLIW]WXIQMWSRP]EZEMPEFPIXS%;7ǧ TIVWSRRIP8LII\XVIQIP]PEVKIRYQFIVSJ%;7YWIVWHIQSRWXVEXIWXLIWIGYVMX]SJXLIW]WXIQǧ 8[SJEGXSVEYXLSVM^EXMSRMWVIUYMVIHXSEGGIWWER]GSQTSRIRXSJXLI7[MJXP]W]WXIQ%ZEMPEFPIǧ WSJX[EVITEXGLIWEVIETTPMIH[MXLMRHE]WMRSVHIVXSIRWYVIXLEXXLIVIEVIRSWSJX[EVIǧ ZYPRIVEFMPMXMIWǧ
2SRMXSVMRK
3SXMǰGEXMSRW
%PPIPIQIRXWSJXLI7[MJXP]W]WXIQEVIQSRMXSVIH-JETVSFPIQSGGYVWERSXMƻGEXMSRMWWIRXSYXXSǧ 7[MJXP]TIVWSRRIPZME717IQEMP7PEGOERHEYXSQEXIHTLSRIGEPPW8LIRSXMƻGEXMSRW]WXIQGERǧ EPWSFIGSRƻKYVIHXSWIRHSYXEPIVXWXS&&&TIVWSRRIP%:0JIIHWERHXLIVIWYPXMRKTVIHMGXEFMPMX]ǧ SJXLIW]WXIQ
RYQFIVSJEGXMZIFPSGOWXLEXLEZIZILMGPIWEWWMKRIH EVIEPWSQSRMXSVIHIREFPMRKǧ
7[MJXP]XSHIXIGX[LIR%:0JIIHWEVIYRVIPMEFPISVJEMPEPXSKIXLIV-REHHMXMSRQSRMXSVMRKMWMRTPEGIǧ JSVXLIPSEHFEPERGIV[IFWIVZIVWTVIHMGXSVWIVZIVWHEXEFEWIWIVZIVWERH%4-GEPPWǧ (ETEGMX]
%PPWIVZIVWEVIVYR[IPPFIPS[XLIMVGETEGMX]7IVZIVWEVIOITXFIPS[ '49GETEGMX]ERHXLIVIǧ MWFYVWXGETEFMPMX]JSV[LIRWTIGMEPTVSGIWWMRKMWVIUYMVIHǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 160 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
XEKMRK]WXIQ
7[MJXP]LEWEHYTPMGEXIWIXSJMHIRXMGEPWIVZIVWJSVWXEKMRK&IJSVIGLERKIWEVIQEHIXSXLIǧ W]WXIQXLI]EVIƻVWXZIVMƻIHSRXLIWXEKMRKW]WXIQǧ 3SGLIHYPIH)S[RXMQI
8LI7[MJXP]W]WXIQ[EWHIWMKRIHXSIRWYVIXLEXRSHS[RXMQIMWVIUYMVIHJSVQEMRXIRERGI8LMWǧ LEWFIIREGGSQTPMWLIHXLVSYKLXLIYWISJVIHYRHERG]EYXSQEXMGEPP]VIGSRRIGXMRKXSǧ GSQTSRIRXWERHUYIYMRKHEXEMJEGSQTSRIRXMWXIQTSVEVMP]YREZEMPEFPIǧǧ %OI]VIWYPXSJXLI7[MJXP]EVGLMXIGXYVIMWXLEXXLI7[MJXP]+8*7VIEPXMQIJIIH[MPPGSRXMRYIXS TVSZMHIXLIQSWXVIGIRXHEXEIZIREGVSWWEWIVZIVVIWXEVX4EWWIRKIVW[MPPRSXFIEJJIGXIHF]Eǧ PEGOSJEZEMPEFMPMX]SJVIEPXMQIMRJSVQEXMSRǧ
&YXSQEXMGGLIHYPI9THEXIWc
8LI7[MJXP]W]WXIQYWIW+8*7XSVIGIMZIYTHEXIHWGLIHYPIW;LIRERI[+8*7WGLIHYPIMWǧ TSWXIHXLI7[MJXP]W]WXIQEYXSQEXMGEPP]VIGIMZIWERHTVSGIWWIWXLMWƻPI%PPVIEPXMQIEVVMZEPǧ TVIHMGXMSRWEVIXLIRYTHEXIHXSVIƼIGXXLIRI[WGLIHYPISRGIMXMWEGXMZIFEWIHSRXLIWXEVXHEXIǧ SJXLIRI[WGLIHYPIǧ
&]LEZMRKEYXSQEXIHW]WXIQWXSHIXIGXERHYTHEXI+8*7WGLIHYPIW7[MJXP]MWEFPIXSUYMGOP]ǧ IRWYVIXLEXEPPMRJSVQEXMSRMWYTXSHEXI[MXL&&&ƅWGYVVIRXWGLIHYPI7GLIHYPIGLERKIWEVIǧ WIEQPIWWǧǧ
(ERGIPIH8VMTWc
;LMPIMXMWOI]XSTVSZMHIEGGYVEXITVIHMGXMSRWSJ[LIRZILMGPIW[MPPEVVMZIMXMWEPWSGVMXMGEPXSRSX TVSZMHITVIHMGXMSRW[LIREXVMTSVFPSGOLEWFIIRGERGIPIH8LIVIJSVIXLI7[MJXP]W]WXIQLEWXLIǧ EFMPMX]XSQEVOXVMTWEWFIMRKGERGIPIHMRXLI+8*7VIEPXMQI8VMT9THEXIWJIIH;LIREXVMTMW GERGIPIHXLIGPMIRXWWYGLEWWQEVXTLSRIETTPMGEXMSRW[MPPRSXHMWTPE]TVIHMGXMZIMRJSVQEXMSRǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 161 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
;LIREXVMTMWGERGIPIHMXMWQEVOIHEWWYGLMRXLI+8*7VIEPXMQIIRXMX]8LIJSPPS[MRKMWEVIEPǧ [SVPHI\EQTPI[LMGLSGGYVVIH[MXL1EV]PERH18%SR ǧ
IRXMX]_ǧ
MH
ǧ
XVMTCYTHEXI_ǧ
XVMT_ǧ
XVMTCMH
ǧ
WGLIHYPICVIPEXMSRWLMT
'%2')0)(ǧ
aǧ
XMQIWXEQT

ǧ
aǧ
aǧ
7[MJXP]GERMRGSVTSVEXIGERGIPIHXVMTMRJSVQEXMSRTVSZMHIHMRXLI%:0JIIHWJVSQ&&&1SVISZIVǧ 7[MJXP]ƅWTVSHYGXERH'YWXSQIV7YGGIWWXIEQW[MPP[SVOGPSWIP][MXL&&&XSIRWYVIXLEXXVMTWEVI TVSTIVP]GERGIPIHǧǧ
-MKL,57ITSVXMRK7EXIc
7[MJXP]LEWHMVIGXI\TIVMIRGI[MXLGSQFMRMRKERHLERHPMRK+47HEXEJVSQQYPXMTPIERHZEVMEFPIǧ WSYVGIW*SV7ERXE'PEVE:8%[IVIGIMZIHEXEJVSQXLIPIKEG]VEHMSFEWIH%'7'%(%:0W]WXIQǧ [LIVIZILMGPIWVITSVXSRP]IZIV]
WIGSRHW[MXLEPEXIRG]SJWIGSRHW-REHHMXMSR[IEPWSǧ VIGIMZIHEXEJVSQXLIMVSRFSEVH;M*MHIZMGIWXLEXVITSVXHEXEIZIV]WIGSRHW[MXLEPEXIRG]SJǧ WIGSRHW*SV18%1EV]PERH[IYWIHEXEJVSQFSXLEPIKEG]8VETI^I'%(%:0W]WXIQERHEPWSǧ WYTTPIQIRXEP+47XVEGOIVW[LMGLTVSZMHIHEXEIZIV]WIGSRHW[MXLSRP]EWIGSRHPEXIRG]ǧ 8LI7[MJXP]W]WXIQLEWIZIRWLS[RXLIEFMPMX]XSLERHPI+47HEXEYTXSEVEXISJIZIV]SRI
ǧ
WIGSRHǧǧ
*SV&&&XLII\TIGXEXMSRMWXLEX7[MJXP][MPPVIGIMZIQYPXMTPIJIIHWXLEX[I[MPPGSQFMRIMRVIEPǧ XMQI7[MJXP]MWEPWSEFPIXSHMJJIVIRXMEXIFIX[IIRXLI+47WSYVGIWERHXLIMVVIWTIGXMZIEGGYVEGMIWǧ WSXLEXXLI]GERFIXVIEXIHHMJJIVIRXP]WXSVMRKXLIWSYVGISJXLI+47HEXEMRSYVHEXEFEWI[LMGLǧ GERFIYWIJYPJSVHIXIGXMRKTVSFPIQWHIXIVQMRMRK[LIRER]WSYVGIMWRSX[SVOMRKSREFYWERH WITEVEXMRKXLIQSRMXSVMRKSJXLIHEXEWSYVGIW*MKYVIFIPS[WLS[WERI\EQTPISJSRISJǧ 7[MJXP]ƅWMRXIVREPQSRMXSVMRKVITSVXWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 162 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
7[MJXP]ZMWYEPM^IWTVIHMGXMSREGGYVEG]XSJVIUYIRXP]HIXIVQMRI[LIVIMQTVSZIQIRXWXSXLIW]WXIQǧ GERFIQEHIPIEHMRKXSGSRXMRYEPIRLERGIQIRXSJTVIHMGXMSREGGYVEG]*SVI\EQTPIXLIWGEXXIVǧ TPSXFIPS[WLS[WXIRWSJXLSYWERHWSJTVIHMGXMSRWF]XLIMVEGGYVEG]ERHMWYWIHEPSRK[MXLSXLIVǧ XSSPWXSPSGEXIMRZIWXMKEXIERHVIWSPZITVSFPIQW7[MJXP]WXSVIWIZIV]LMWXSVMGEP+47GSSVHMREXIǧ JVSQZILMGPIWEPSRK[MXLPEVKIWEQTPIWSJTVIHMGXMSRWXSIRWYVIXLEXMWWYIWGERFIMRZIWXMKEXIHǧ ERHVIWSPZIH
+MKYVI5VIHMGXMSREGGYVEG]ZMWYEPMWIHJSVEWEQTPISJTVIHMGXMSRW5VIHMGXMSRXMQI LS[c
JEVMRXSXLIJYXYVIXLITVIHMGXMSRMWQEHIZTVIHMGXMSREGGYVEG] LS[GPSWIXLITVIHMGXMSRc
QEXGLIHYTXSXLIEGXYEPEVVMZEPXMQIc
&IGEYWIIEGLEKIRG]STIVEXIWYRMUYIP]XLI7[MJXP]8VERWMXMQIW]WXIQLEWGYWXSQM^EFPIǧ TEVEQIXIVWXLEXGERFIEHNYWXIHXSSTXMQM^ITVIHMGXMSREGGYVEG]8LIWITEVEQIXIVWEPPS[YWXSǧ WTIGMJ]LS[RSMW]XLI+47HEXEMWLS[JEVZILMGPIWGERFISJJEVSYXIFIJSVIXLI]EVIGSRWMHIVIHǧ YREWWMKRIHLS[JEVMRXSXLIJYXYVIXSTVIHMGXERHQYGLQSVIǧ 8LIVSYXIGSRƻKYVEXMSRMWSFXEMRIHJVSQXLI+8*7HEXE[LMGLMWEYXSQEXMGEPP]TVSGIWWIHERHǧ YTHEXIHIEGLHE][MXLSYXQERYEPMRXIVZIRXMSR8LMWEYXSQEXIHTVSGIWWKYEVERXIIWXLEXXLIǧ GSRƻKYVEXMSRHEXEJSVXLIVSYXIW[MPPEP[E]WFIYTXSHEXIǧǧ 7[MJXP]EPWSLEWXLIEFMPMX]XSQSHMJ]+8*7GSRƻKYVEXMSR*SVI\EQTPIMJEWXSTMWHIXIVQMRIHXSǧ FIMRXLI[VSRKPSGEXMSR[IGERQSZIMXERHXLIGLERKI[MPPVIQEMRIZIREGVSWW+8*7YTHEXIWǧ F]XLIEKIRG]ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 163 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVI&WGVIIRWLSXJVSQ[MJXP]ưW]WXIQ-IEPXL(LIGOMPPYWXVEXMRKLS[[IEVIEFPIc XSQSRMXSVMRHMZMHYEP,5WSYVGIWccc
-S[[MJXP],IRIVEXIW&VVMZEP5VIHMGXMSRWc
8LI7[MJXP]8VERWMXMQIW]WXIQKIRIVEXIWTVIHMGXMSRWMREX[SWXITTVSGIWW*MVWXIZIV]XMQIEǧ +47VITSVXMWVIGIMZIHJVSQXLIZILMGPIMXMWQEXGLIHXSXLIETTVSTVMEXITPEGISRXLIVSYXI8LMWǧ TVSGIWWMWGVMXMGEPFIGEYWIXLITVIHMGXMZIW]WXIQRIIHWXSORS[I\EGXP][LIVISRXLIVSYXIXLIǧ ZILMGPIMWMRSVHIVXSHIXIVQMRILS[PSRKMX[MPPXEOIXSXVEZIPXSIEGLWXST:EVMSYW[IPPXIWXIHǧ EPKSVMXLQWEVIYWIHXSWYTTPIQIRXEWWMKRQIRXMRJSVQEXMSRXLEXMWTVSZMHIHXLVSYKLXLI'%(%:0ǧ JIIH
WYGLEWXVMTC-(ERHFPSGOC-(
XSIJJIGXMZIP]QEXGLXLIZILMGPIXSXLIVSYXIXEOMRKMRXSǧ EGGSYRX+47RSMWIXVMTTEXXIVRWPE]SZIVWHIEHLIEHWERHTSWWMFPIHIXSYVW8LIEPKSVMXLQWEVIǧ IZIREFPIXSLERHPIGSQTPMGEXIHXVMTTEXXIVRWWYGLEWEƈPSPPMTSTƉPSST[LIVIXLIVSYXIHSYFPIW FEGOSRXSMXWIPJǧ ǧ
3RGIXLIZILMGPILEWFIIRQEXGLIHXSXLIVSYXILMWXSVMGEPXVEZIPXMQIWEVIYWIHXSHIXIVQMRILS[ǧ PSRKMX[MPPXEOIXSXVEZIPXSIEGLYTGSQMRKWXST8LILMWXSVMGEPXVEZIPXMQIWEVIZIV]KVERYPEVERHǧ YRMUYIJSVIEGLXVMT8LI]EGGSYRXJSVWYFXPIHMJJIVIRGIWWYGLEWXMQISJHE]ERHHE]SJ[IIOǧ 8LI]EVIEPWSFEWIHSRVIPEXMZIP]WLSVXWIKQIRXWRSXXLIJYPPHMWXERGIFIX[IIRWXSTW8LMWEPPS[Wǧ TVIHMGXMSRWXSFIEGGYVEXIP]HIXIVQMRIHIZIRMJXVEZIPWTIIHWFIX[IIRWXSTWZEV]WMKRMƻGERXP]ǧ WYGLEW[LIREZILMGPIQMKLXXVEZIPSRFSXLEWXVIIXERHSRELMKL[E]8LIXVEZIPXMQIWEVIǧ EYXSQEXMGEPP]YTHEXIHJVIUYIRXP]7IEWSREPGLERKIWMRGPYHMRK[IEXLIVGSRHMXMSRWEVIEPWSǧ EYXSQEXMGEPP]JEGXSVIHMRXLVSYKLXLIWIJVIUYIRXYTHEXIW;LIRXLI8VERWMXMQIW]WXIQǧ HIXIVQMRIWXLILMWXSVMGEPXVEZIPXMQIWEKVIEXHIEPSJWXEXMWXMGEPEREP]WMWERHƻPXIVMRKMWYWIHXSǧ SFXEMRXLISTXMQEPZEPYIW[LMGLEVIXLIRJEGXSVIHMRXSXLITVIHMGXMSRǧ 7[MJXP]MWGSRWXERXP][SVOMRKSRMQTVSZMRKXLI8VERWMXMQITVIHMGXMZIW]WXIQERH[MPPGSRXMRYIXSǧ EHHWSYVGIWSJMRJSVQEXMSRERHYWIRI[HEXETVSGIWWMRKXIGLRMUYIW[LIR[ILEZIZIVMƻIHXLEXǧ XLI]MQTVSZIXLIEGGYVEG]SJXLITVIHMGXMSRWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 164 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
[MJXP]ưW5VIHMGXMSR&HNYWXQIRX(ETEFMPMX]
4VIHMGXMSRWEVIX]TMGEPP]FEWIHSREPKSVMXLQWYWMRKVIEPXMQI+47HEXEERHLMWXSVMGEPXVEZIPXMQIW FYXXLIVIEVIXMQIW[LIRTVIHMGXMSRWRIIHXSFIQSHMƻIH)\EQTPIWMRGPYHI LIPHZILMGPIWJSVǧ
LIEH[E]QEREKIQIRXERHHIPE]IHHITEVXYVIWHYIXSQIGLERMGEPMWWYIWSVVMKLXSJ[E]ǧ SFWXVYGXMSRW-RXLIWIGEWIW7[MJXP]GERVIGIMZIETVIHMGXMSREHNYWXQIRXJIIHJVSQXLIǧ HMWTEXGLMRKW]WXIQ8LI8VERWMXMQIW]WXIQVIEHWXLITVIHMGXMSREHNYWXQIRXJIIHMRVIEPXMQIERHǧ EYXSQEXMGEPP]EHNYWXWXLIETTVSTVMEXITVIHMGXMSRWJSVEPPWXSTWEJXIVXLIPSGEXMSR[LIVIXLIGLERKI MWQEHI8LMWMRGVIEWIWTVIHMGXMSREGGYVEG]ERHMQTVSZIWXLI+8*7VIEPXMQIJIIHTVSZMHIHXSǧ XLMVHTEVX]GPMIRXW7[MJXP]LEWMRXIKVEXIHWYGLJIIHWMRZEVMSYWJSVQEXWMRGPYHMRK'7:.732ERHǧ <10ǧǧ
*SVI\EQTPIJSV1&8%'SQQYXIV6EMPMR&SWXSR7[MJXP]VIGIMZIWEJIIHSJTVIHMGXMSREHNYWXQIRXǧ MRJSVQEXMSRJSVERSQEPSYWFILEZMSVMRGPYHMRK[LIREZILMGPIMWFIMRKLIPH8LIWSYVGISJǧ MRJSVQEXMSRMWXLI1&8%ƈQIWWEKIFSEVHJIIHƉ[LMGLMWEPVIEH]YWIHXSYTHEXIMRJSVQEXMSREPǧ WMKRWEXQEMRWXEXMSRWMRHS[RXS[R&SWXSR&IGEYWIXLIQIWWEKIFSEVHJIIH[EWEPVIEH]MRYWIǧ JSVIPIGXVSRMGWMKRWHMWTEXGLIVW[IVIEGXMZIP]YTHEXMRKXLIJIIH2SEHHMXMSREP[SVOLEHXSFIǧ HSRIF]XLI1&8%XSTVSZMHIXLIWEQIMRJSVQEXMSRXS7[MJXP]ǧǧ 8LIX]TIWSJEHNYWXQIRXWMRXLI1&8%TVIHMGXMSREHNYWXQIRXWJIIHMRGPYHIHIPE]IHWXEVXXMQIWǧ

LSPHW
GERGIPIHXVMTWERHGLERKIWXSXLIXVEGOW[LIVITEWWIRKIVWFSEVHXLIZILMGPIW8LIǧ EHNYWXIHTVIHMGXMSRWEVIXLIRTVSZMHIHXSZEVMSYWWQEVXTLSRIETTPMGEXMSRWMRGPYHMRK+SSKPIǧ 1ETWERHEVIYWIHJSVXLIIPIGXVSRMGMRJSVQEXMSRWMKRWMRWXEPPIHEX1&8%WXEXMSRWZMEXLIǧ +8*7VIEPXMQIJIIHǧ
*SV7ERXE'PEVE:8%7[MJXP]VIGIMZIWEJIIHSJƈTERMGƉWMXYEXMSRW[LIREPSRKVERKIZILMGPIǧ GERRSXGSRXMRYI7MRGISXLIVZILMGPIWEVIXLIREPWSFPSGOIHJVSQGSRXMRYMRKXLI8VERWMXMQIǧ W]WXIQVIQSZIWEPPTVIHMGXMSRWJSVXLIWXSTWEJXIVXLISFWXVYGXMSR8LIEHNYWXIHTVIHMGXMSRWEVIǧ TVSZMHIHMRXLI7[MJXP]8VERWMXMQI+8*7VIEPXMQIERHSXLIVJIIHWXLEXTS[IVZEVMSYWWQEVXTLSRIǧ ETTWIPIGXVSRMGWMKREKIERHXLIVIKMSREPW]WXIQǧ 8LITVIHMGXMSREHNYWXQIRXJIIHGERFIYWIHJSVVEMPFYWIWERHSXLIVX]TIWSJXVERWMXZILMGPIWǧ 7[MJXP]WMQTP]RIIHWEJIIHSJXLIEHNYWXQIRXMRJSVQEXMSRJVSQXLIHMWTEXGLMRKW]WXIQ[LMGLǧ SJXIREPVIEH]I\MWXWǧ
+EGXSVW.QTEGXMRK5VIHMGXMSR&GGYVEG]
*VSQXLIZIV]FIKMRRMRKSYVW]WXIQLEWFIIRFEWIHSRFIMRKEFPIXSQIEWYVITVIHMGXMSRǧ EGGYVEG]JSVGSRXMRYSYWMQTVSZIQIRX8LIW]WXIQGSRXMRYSYWP]WXSVIWEPEVKIWEQTPMRKSJǧ TVIHMGXIHEVVMZEPXMQIWEPSRK[MXLEGXYEPEVVMZEPERHHITEVXYVIXMQIWEXWXSTW%GGYVEG]MWǧ QIEWYVIHF]GSQTEVMRKXLIEGXYEPEVVMZEPXMQIEKEMRWXXLITVIHMGXIHEVVMZEPXMQI8LMWMRJSVQEXMSRǧ MWEZEMPEFPIMRGLEVXWERHVITSVXWFSXLJSVXLIIRXMVIW]WXIQERHJSVMRHMZMHYEPVSYXIW-JHIWMVIHǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 165 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
7[MJXP][MPPTVSZMHIEGGIWWXSXLIWIVITSVXWJSV&&&WXEJJXSQSRMXSVXLIEGGYVEG]SJVIEPXMQI TVIHMGXMSRWERHXLIUYEPMX]SJVIEPXMQITVIHMGXMSRWTVSZMHIHXSTEWWIRKIVWǧ 5EWWIRKIV+EGMRK8SSPWc
8LIWIZMWYEPM^EXMSRERHGSQQYRMGEXMSRXSSPWEVIEFYMPXMRJIEXYVISJ7[MJXP]8VERWMXMQIERHQIIXǧ SVI\GIIHXLIWGSTISJ[SVOVIUYMVIQIRXWWTIGMƻIHMRXLI6*4ǧ ǧ 4TIR)EXEYTTSVX+SV8LMVH5EVX]2SFMPI&55
7[MJXP]8VERWMXMQIMRGPYHIWXLIEFMPMX]XSWIEQPIWWP]WIRHVIEPXMQIMRJSVQEXMSRXS+SSKPI1ETWǧ 8VERWMX1SSZMXERHSXLIVETTPMGEXMSRW-REHHMXMSRXSXLI+8*7VIEPXMQIWTIGMƻIHMRXLMWVIWTSRWI MXMRGPYHIWSXLIVJSVQEXWF]HIJEYPX
.732<10ERH7-6-HEXEƻIPHW7[MJXP]ƅWSTIRHEXE%4-ǧ IREFPIWXLMVHTEVX]HIZIPSTIVWXSIEWMP]EHHHMJJIVIRXVIEPXMQIMRJSVQEXMSRMRXIVJEGIWXS]SYVǧ [IFWMXISVETTǧǧ
7IEP8MQI.RJSVQEXMSR:ME2ERH.:7
&&&[MPPFIKMZIREHIHMGEXIHTLSRIRYQFIVWSVMHIVWHSRSXRIIHXSQIQSVM^IEREKIRG]OI] 8LIVMHIVWMQTP]XI\XWSVGEPPWMR[MXLXLIWXSTRYQFIVERHXLIW]WXIQ[MPPVIWTSRH[MXLXLIEVVMZEPǧ XMQIWVSYXIREQIERHRIEVIWXWXSTPSGEXMSR8LMWW]WXIQGERFIWIXYTZIV]UYMGOP]ERHEǧ HIQSRWXVEXMSRMRWXERGISJER717SV-:6VIWTSRWIGERFIWIXYTERHTVSZMHIHYTSRVIUYIWXǧ 1SVIMRJSVQEXMSREFSYXLS[[IƅZIWIXXLMWW]WXIQYTJSVSXLIVEKIRGMIWGERFIJSYRHSRXLIǧ 7[MJXP],IPT'IRXIV[IFWMXI
ǧ
LXXTW
W[MJXP]^IRHIWOGSQLGIRYWEVXMGPIW
,S[HSIWXLI717:SMGIWIVZMGI
[SVOǧǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 166 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
5EWWIRKIV5VIHMGXMSRW2ETcc
&&&GERIQTS[IVTEWWIRKIVW[MXLVIEPXMQIMRJSVQEXMSRJSVXLIVSYXIWXLI]VMHIMRGPYHMRKǧ ZILMGPIWQSZMRKSREQETMRVIEPXMQI[MXLEVVMZEPMRJSVQEXMSR3TXMQM^IHJSV[IFERHQSFMPIǧ TEWWIRKIVWGERIEWMP]ERHUYMGOP]EGGIWWVIEPXMQITEWWIRKIVMRJSVQEXMSR8LI4EWWIRKIVǧ 4VIHMGXMSRW1ETGERFIIQFIHHIH[MXLMR&&&ƅWI\MWXMRK[IFWMXI%RI\EQTPISJXLMWMWEZEMPEFPI JSVXLI8EQTE,MWXSVMG7XVIIXGEVMR8EQTE*PSVMHE LXXT
[[[XIGSPMRIWXVIIXGEVSVKPMZIQETSVǧ
8YVPSGO8VERWMXMR8YVPSGO'EPMJSVRME
LXXT
[[[XYVPSGOXVERWMXGSQPMZILXQPǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 167 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
.RXIVREP7IEP8MQI:MWYEPM^EXMSRc c
7[MJXP]ƅW0MZI1ET1SHYPIMWE[IFFEWIHTSVXEPXLEX[MPPIREFPI&&&XSQSRMXSVXLIWXEXISJMXWǧ FYWERHVEMPRIX[SVO9WIVWGERZMI[EGXMZIWIVZMGIGSPSVGSHIHF]WGLIHYPIEHLIVIRGIXSWIIǧ [LMGLZILMGPIWEVIVYRRMRKIEVP]
VIH
PEXI
]IPPS[
SVSRXMQI
KVIIR
MRVIEPXMQIXLVSYKLSYXXLIǧ
HE]3VYWIVWGERQSHMJ]XLIZILMGPIHMWTPE]XSZMI[PMZILIEH[E]WXEXYWXSHIXIGXFYRGLMRKSVǧ KETW'PMGOSREZILMGPIJSVQSVIMRJSVQEXMSREFSYXXLIVSYXIZILMGPI-(HVMZIV-( MJTVSZMHIHF]ǧ
XLIEKIRG]
PMZISRXMQITIVJSVQERGIPMZILIEH[E]IXGWSGYWXSQIVWIVZMGIVITVIWIRXEXMZIWERHǧ ƻIPHSTIVEXMZIWEP[E]WLEZIXLIMVW]WXIQEXXLIMVƻRKIVXMTW7GVIIRWLSXWEVIWLS[RMR*MKYVIǧ SRXLIJSPPS[MRKTEKIWǧǧ
8LIZMWYEPHMWTPE]MWMRXYMXMZIERHIEW]XSREZMKEXIF]E[MHIVERKISJYWIVWERHGERFIEGGIWWIHǧ JVSQER]HIZMGI[MXLERMRXIVRIXGSRRIGXMSRMRGPYHMRKZMEGIPPYPEVIREFPIHXEFPIXWMRXLIƻIPH8LIǧ 0MZI1ETGERFIƻPXIVIHF]VSYXIWXSTERHZILMGPIǧ /I]*IEXYVIW

Ɣ +IXETVIGMWIHS[RXSXLIWIGSRHTMGXYVISJXLI[LIVIEFSYXWSJIZIV]ZILMGPIMR&&&ƅWǧ RIX[SVOǧ
Ɣ *SPPS[HVMZIVWMRVIEPXMQIXSIRWYVIGSQTPMERGI[MXLHIXSYVWERHRI[VSYXIEPMKRQIRXWǧ Ɣ +MZI&&&ƅWGYWXSQIVWIVZMGIXIEQXLIXSSPWXLI]RIIHXSERW[IVGYWXSQIVMRUYMVMIWǧ UYMGOP]ERHXSWLSVXIRGEPPPIRKXLWǧǧ
Ɣ *MPXIVXLIHMWTPE]XSSRIQER]SVEPPVSYXIW Ɣ :MWYEPM^IZILMGPIWFEWIHSRHMVIGXMSRPMZISRXMQITIVJSVQERGISVLIEH[E]WXEXYWǧ

FYRGLMRKKETTMRKSVI\TIGXIHLIEH[E]EHLIVIRGI
ǧ
Ɣ 'PMGOSREZILMGPIJSVQSVIMRJSVQEXMSRMRGPYHMRKZILMGPI-(VSYXIHMVIGXMSRLIEHWMKRPMZIǧ SRXMQITIVJSVQERGIERHHVMZIV-(
MJTVSZMHIH
SVWIEVGLF]ZILMGPIWXSTMRJSVQEXMSRSVǧ
HVMZIV
MJTVSZMHIHF]EKIRG]
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 168 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVIGVIIRWLSXWSJ1MZI2ET2SHYPIc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 169 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 170 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
4TXMSREPSPYXMSRJSV(YWXSQIV
.RJSVQEXMSR&PIVX]WXIQ
7[MJXP]-RGMWTVSYHXSTEVXRIV[MXL-&-+VSYT[LMGL[MPPYXMPM^IXLIMVMRRSZEXI86%27-8EPIVXW W]WXIQXSQIIX&&&ƅWRIIHWVIPEXIHXS&3TXMSREP7SPYXMSRJSV'YWXSQIV-RJSVQEXMSR%PIVXǧ 7]WXIQǧǧ
87&3.8EPIVXWc
-&-+VSYTƅW[IFFEWIH86%27-8EPIVXWW]WXIQEPPS[WEKIRG]WXEJJXSIRXIVERHQEREKIWIVZMGIǧ EPIVXWERHHMWWIQMREXIEPIVXWXSGYWXSQIVW8LI86%27-8EPIVXWW]WXIQMWMRXYMXMZIJEWXXSYWIǧ ERHEPPS[WWMQTPIEPIVXWXSFIGVIEXIHMRWIGSRHW8LIW]WXIQEPWSSJJIVWƻRIKVEMRIHGSRXVSPǧ SZIV[LEXWIVZMGIEREPIVXETTPMIWXSHS[RXSXLIXVMTERHWXSTPIZIPERH[LIREREPIVXMWMRIJJIGXǧ MRGPYHMRKRS[MRXLIJYXYVISVSZIVVIGYVVMRKTIVMSHWǧ 86%27-8EPIVXWWIVZIWEWXLIWMRKPITSMRXSJIRXV]ERHQEREKIQIRXSJWIVZMGIEPIVXWMRGPYHMRKǧ HIPE]WHIXSYVWWTIGMEPIZIRXWWIVZMGIGLERKIWERHFYWWXSTGPSWYVIWJSVEREKIRG]8LIW]WXIQ IREFPIWEWMRKPITPEGIXSQEREKIGSQQYRMGEXMSRWZMEEPPXLIGLERRIPWF][LMGLGYWXSQIVWEVIǧ EHZMWIHEFSYXF]EPIVXWMRGPYHMRKIQEMP717WSGMEPQIHMEXLIEKIRG][IFWMXIXVMTTPERRIVWERHǧ SXLIVWǧ
&EWIHSRYWIVMRTYX86%27-8EPIVXWEYXSQEXMGEPP]KIRIVEXIWXLIETTVSTVMEXIXI\XJSVEPPǧ HMWWIQMREXMSRGLERRIPWFEWIHSRGSRƻKYVEFPIXIQTPEXIWXLIVIF]VIHYGMRKIVVSVWERHMRGVIEWMRKǧ GSRWMWXIRG]*SVI\EQTPIWYFNIGXERHFSH]EVIKIRIVEXIHJSVERIQEMPERHEX[IIXPMQMXIHXS ǧ
GLEVEGXIVWMWKIRIVEXIHJSV8[MXXIV8LIW]WXIQEPWSMRGPYHIWER%4-XLEXSXLIVW]WXIQW WYGLEW
'%(%:0SVEWWIXQEREKIQIRXW]WXIQW
GERMRXIVJEGI[MXLXSGVIEXIIHMXERHGPSWIWIVZMGIǧ EPIVXWMR86%27-8EPIVXWǧ
8LIW]WXIQWMQYPXERISYWP]TYFPMWLIWEPIVXWZMEEJYPPJIEXYVIH+8*7VIEPXMQIEPIVXWJIIHE[IFǧ WIVZMGIW%4-6778[MXXIVERHIQEMP717XLVSYKL+SZ(IPMZIV] MRXIKVEXMSR[MXL1EMP'LMQTSVǧ
SXLIVIQEMP717TVSZMHIVWGERFIEHHIH
8LI%4-WERHJIIHWTVSZMHIHGERFIYWIHXSJYVXLIVǧ TYFPMWLWIVZMGIEPIVXWSRXLMVHTEVX]QSFMPIETTW PMOI+SSKPI1ETW%TTPI1ETW8VERWMXETTIXG
ǧ
EKIRG][IFWMXIWERHXVMTTPERRIVWIPIGXVSRMGWMKRWERHXSYGLWGVIIROMSWOWǧ 8LIW]WXIQYWIW+8*7EWMXWQEMRMRTYXERHEPPEPIVXWEVIXEKKIH[MXL+8*7MHIRXMƻIVWXSEPPS[ǧ VMHIVWXSVIGIMZISVWYFWGVMFIXSXEVKIXIHEPIVXWJSVSRP]XLIWTIGMƻGWIVZMGIWXLEXXLI]EVIǧ MRXIVIWXIHMRǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 171 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
86%27-8EPIVXWMWSJJIVIHEWE7SJX[EVIEWE7IVZMGIWSPYXMSRLSWXIHSR%QE^SR%;7ERHLEWǧ FIIRHITPS]IHJSVERYQFIVSJEKIRGMIWMRGPYHMRK0SW%RKIPIW1IXVS&SWXSR1&8%:ERGSYZIVǧ 8VERWPMROERH)ZIVIXX
;%
'SQQYRMX]8VERWMXǧ
87&3.8EPIVXW9WIV.RXIVJEGI
8LIJSPPS[MRKWGVIIRWLSXW
*MKYVIW
EVISJXLI:
ZIVWMSR
SJXLI86%27-8EPIVXW9-ǧ
YXMPM^IHF]0%1IXVS;IEVIGYVVIRXP][SVOMRKSRXLIHIZIPSTQIRXSJ:SJXLI9-[LMGLMRGPYHIWǧ E9-VIJVIWL:MWI\TIGXIHXSFIEZEMPEFPIXSEKIRGMIWJSVMRMXMEPXIWXMRKF]XLIIRHSJ ;Iǧ
I\TIGXXSYTKVEHIEPPGPMIRXWXSXLI:MR7TVMRK EXRSEHHMXMSREPGSWX
ǧ
+MKYVI(YVVIRX&PIVXW5EKIc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 172 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
+MKYVI&PIVX(VIEXMSR;MRHS[c
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc
(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 173 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
+MKYVI
&PIVX)IXEMP;MRHS[c
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 174 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
+MKYVI
&PIVXWSR;IFWMXIc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 175 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
+MKYVI
&PIVXWMR&TTc +MKYVI&PIVXWSR8SYGLWGVIIR0MSWOc +MKYVI&PIVXWMR8[MXXIVc
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 176 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
5SXIRXMEP.RXIKVEXMSR[MXL[MJXP]8VERWMXMQIERHc .RWMKLXWcc
7[MJXP]ERH-&-+VSYTGER[SVOXSKIXLIVXSEYXSQEXMGEPP]KIRIVEXIEPIVXWJSVEZEVMIX]SJWGIREVMSWǧ WYGLEWHIPE]WERHHIXSYVWFEWIHSRVIEPXMQI+47HEXEVIGIMZIHJVSQ&&&FYWIWERHSVǧ TVIHMGXMSRWKIRIVEXIHF]7[MJXP]8LIWIEPIVXWGERFIEYXSQEXMGEPP]QEREKIHYWMRKXLIFYMPXMRǧ %4-MR86%27-8EPIVXWXLEXEPPS[WSXLIVW]WXIQWXSGVIEXIIHMXERHGPSWIEPIVXWMRǧ 86%27-8EPIVXWǧ
&GXMZI2SRMXSVMRKc
-&-+VSYT[MPPYWI468+XSQSRMXSVXLIW]WXIQ ZMVXYEPQEGLMRIWHEXEFEWIWERHETTPMGEXMSRW
ǧ
GLIGOJSVMWWYIWERHIVVSVWERHWIRHRSXMƻGEXMSRWEWVIUYMVIH8LIWIRSXMƻGEXMSRQIWWEKIWGERǧ FIWIRXZMEIQEMP7171MGVSWSJX8IEQWERHSV7PEGOERH[MPPFIXEVKIXIHXSXLIVIPIZERX&&&ǧ TIVWSRRIPXSVIWTSRHXSXLEXRSXMƻGEXMSRERHRSXMJ]SXLIVWXEJJERHSVGYWXSQIVWEWRIIHIH-&-ǧ +VSYTEPWSYWI%;7+YEVH(YX]XSHIXIGXXLVIEXWERHGSRXMRYSYWP]QSRMXSVXLI86%27-8EPIVXWǧ W]WXIQJSVQEPMGMSYWEGXMZMX]7EQTPIWGVIIRWLSXWEVIWLS[RMR*MKYVISRXLIJSPPS[MRKǧ TEKIǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 177 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
+MKYVIGVIIRWLSXWSJ2SRMXSVMRK7ITSVXW
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 178 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
,S1MZIXVEXIK]c
-&-+VSYTTPERWXSMQTPIQIRXXLIFEWI
SYXSJXLIFS\
86%27-8EPIVXWW]WXIQ[MXLMR[IIOWSJǧ
2SXMGIXS4VSGIIH7XEJJXVEMRMRKGSYPHWXEVXEWWSSREWXLIFEWIW]WXIQMWMQTPIQIRXIH(YVMRK [IIOWXLVSYKL
[ITPERXSQEOIEPPGSRƻKYVEXMSRGLERKIWRIIHIHXSQIIX&&&ƅWTVIJIVIRGIWǧ ERHFVERHMRK3RGIXLIFEWIW]WXIQMWWIXYTERHGSRƻKYVIHERHMRTEVEPPIP[MXLER]WXEJJXVEMRMRKǧ VIQEMRMRK[I[MPPHIWMKRHIZIPSTXIWXERHHITPS]XLISTXMSREPGYWXSQM^EXMSRWRSXIHEFSZI;Iǧ ERXMGMTEXIRIIHMRK
[IIOWXSHIZIPSTERHMQTPIQIRXXLISTXMSREPGYWXSQM^EXMSRWFYXXLII\EGXǧ XMQIPMRIMWHITIRHERXSRXIGLRMGEPHMWGYWWMSRW[MXL&&&ERHSVMXWSXLIVZIRHSVWEW[IPPEWXLIǧ XMQIRIIHIHXSVIGIMZIMRXIVJEGIGSRXVSPHSGYQIRXEXMSRǧ &ZIVEKI7IPIEWI8MQIPMRIWc
3YVEZIVEKIVIPIEWIG]GPIMWEWJSPPS[W
ǧ
Ɣ 1ENSV
ǧ
ż 9-HIWMKRVIJVIWLERHMRXIKVEXIPEXIWXXIGLRSPSKMIWǧ ż 'SVIJYRGXMSREPMX]VIQEMRWYRGLERKIHERHKSEPMWXSQMRMQM^IXLIRIIHJSVYWIVǧ VIXVEMRMRKǧ
ż )ZIV]]IEVWǧ
Ɣ 1MRSV
ǧ
ż 2I[JYRGXMSREPMX]EHHIHǧ
ż 2I[JYRGXMSREPMX]GERSJXIRFIGSRƻKYVIHXSFIRSXXYVRIHSRSVRSXYWIHMJXLEXMWǧ [LEXETEVXMGYPEVGPMIRXHIWMVIWǧ
ż )ZIV]QSRXLWǧ
Ɣ 6IZMWMSR
ǧ
ż &YKƻ\IWǧ
ż )ZIV]QSRXLW
SVQSVIJVIUYIRXP]EWRIIHIH
ǧ
8VEMRMRKc
-&-+VSYT[MPPTVSZMHIX[SFYWMRIWWHE]WSJSRWMXIXVEMRXLIXVEMRIVXVEMRMRKJSVVIPIZERXERHǧ MRXIVIWXIH&&&WXEJJFIJSVIPEYRGL;I[MPPEPWSTVSZMHIXLIRIGIWWEV]HSGYQIRXEXMSREW[IPPEWEǧ XIWXMRKWGVMTXJSVYWIHYVMRKXVEMRMRKERHXLEXGERFIVIYWIHPEXIV%HHMXMSREPXVEMRMRK[MPPFI TVSZMHIHJSVXLI[LSPIW]WXIQTVMSVXSE1ENSVVIPIEWIERHEWRIIHIHJSVRI[JIEXYVIWERHǧ [SVOƼS[WEJXIVE1MRSVVIPIEWIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 179 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
)IQSRWXVEXMSR8IWX.RWXERGIc
-&-+VSYT[MPPMQTPIQIRXERHQEOIEZEMPEFPIXSWIPIGX&&&WXEJJEHIQSRWXVEXMSRMRWXERGISJXLI 86%27-8EPIVXWW]WXIQ[MXLMRXLVIIGEPIRHEVHE]WSJXLITVSTSWEPWYFQMWWMSRHIEHPMRI8LIǧ W]WXIQ[MPPFIWIXYTYWMRK&&&HEXEZME&&&ƅWI\MWXMRK+8*7JIIH8LMW[MPPEPPS[WXEJJXSIRKEKIǧ [MXLXLIFEWIW]WXIQERHGVIEXIZEVMSYWX]TIWSJEPIVXWERHXIWXXLIZEVMSYWJIIHWERH%4-Wǧ SYXTYXF]XLIW]WXIQ-&-+VSYT[MPPOIITXLMWMRWXERGIVYRRMRKJSVEQMRMQYQSJWIZIRGEPIRHEVǧ HE]Wǧ
6YEPMX]&WWYVERGIERH6YEPMX](SRXVSPc
-&-+VSYTJSPPS[WEVMKSVSYWUYEPMX]EWWYVERGIERHUYEPMX]GSRXVSPTVSKVEQJSVMXW86%27-8EPIVXWǧ W]WXIQǧǧ
8LIUYEPMX]EWWYVERGITVSKVEQMRGPYHIWXLIJSPPS[MRK ǧ
Ɣ *SPPS[MRKEWXVYGXYVIHWSJX[EVIHIZIPSTQIRXERHGSHIVIZMI[TVSGIWWǧ Ɣ *SPPS[MRKMRHYWXV]FIWXTVEGXMGIWJSVWIGYVMX]ǧ ż %PP[IFXVEƽGMWIRGV]TXIHǧ
ż %PPTEWW[SVHWEVIIRGV]TXIHǧ
ż 7XVMGXƻVI[EPPWVYPIWXSSRP]EPPS[EYXLSVM^IHERHPMQMXIHEGGIWWXSXLIW]WXIQWǧ MRGPYHMRKWIVZIVWHEXEFEWIWETTPMGEXMSRWERH9-Wǧ Ɣ -RWXMXYXMRKEVSFYWXQSRMXSVMRKTVSKVEQǧ
ż 9WMRK468+JSVQSRMXSVMRKW]WXIQWMRGPYHMRKWIVZIVWHEXEFEWIWETTPMGEXMSRWǧ ERH9-Wǧ
ż 9WMRK%;7+YEVH(YX]XSHIXIGXXLVIEXWERHGSRXMRYSYWP]QSRMXSVXLIǧ 86%27-8EPIVXWW]WXIQJSVQEPMGMSYWEGXMZMX]ǧ
Ɣ 'SQQMXXMRKXSE7IVZMGI0IZIP%KVIIQIRX
70%

8LI70%MWMRGPYHIHMR%TTIRHM\)
8LMWǧ
MRGPYHIWGSQQMXQIRXXS
ǧ
ż 1EMRXEMRW]WXIQEZEMPEFMPMX]SJ

ǧ
ż 1SRMXSVXLIW]WXIQǧǧ
ż 6IWTSRWIERHVIWSPYXMSRXMQIWJSVMWWYIW
FEWIHSRXLIWIZIVMX]PIZIPSJXLIMWWYI
ǧ
ż )WGEPEXMSRTVSGIWWJSVVIWTSRHMRKXSMWWYIWǧ
ż 4IREPXMIWJSVRSXQIIXMRKXLIXIVQWSJXLI70% ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 180 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
[MJXP].RWMKLXW8VERWMX&REP]XMGW
)EWLFSEVHcc
7[MJXP]-RWMKLXWEREP]^IWERHZMWYEPM^IWQMPPMSRWSJHEXETSMRXWMRWIGSRHWXSLIPT]SYUYMGOP]ǧ PSGEXIERHVIWSPZITIVJSVQERGIMWWYIW-RXYMXMZIVITSVXWWYVJEGIEVIEWSJGSRGIVRERHEVIƼYMHP]ǧ GSRRIGXIHWLS[MRKRSXSRP]TVSFPIQEVIEWFYXEPWSKMZMRKGSPSVXSVSSXGEYWIWƂXLYWIUYMTTMRK TPERRIVWWGLIHYPIVWERHSTIVEXMSRWXIEQW[MXLXLIMRJSVQEXMSRXLI]RIIHXSQEOIQSVIIƽGMIRXǧ ERHIJJIGXMZIHIGMWMSRWǧǧ
/I]&IRIƻXW
ǧ
Ɣ (MWGSZIV[LIRERH[LIVISTIVEXMSREPMWWYIWSGGYVǧ Ɣ -RGVIEWIIƽGMIRG]ERHVIHYGISTIVEXMRKI\TIRWIWǧ Ɣ -RJSVQTPERRMRKERHWGLIHYPMRKTVSGIWWIW[MXLVIEP[SVPHMRWMKLXWǧ Ɣ 7IEQPIWWP]MRXIKVEXIW[MXLI\MWXMRKZILMGPIXVEGOMRKW]WXIQWǧǧ Ɣ 9RPMQMXIHRYQFIVSJYWIVEGGSYRXW
WXEJJXLVSYKLSYX&&&LEZIEGGIWWXSXLIMRJSVQEXMSRǧ XLI]RIIHSRER]HIZMGI[MXLMRXIVRIXEGGIWWǧ
Ɣ -RXYMXMZIIEW]XSYWIERHLMKLP]ZMWYEPVITSVXMRKEPPS[WER]SRIMR]SYVEKIRG]XSXVERWPEXIǧ HEXEMRXSEGXMSREFPIMRJSVQEXMSRǧ
Ɣ -QTVSZIXLITEWWIRKIVI\TIVMIRGI[MXLQSVIVIPMEFPIXVERWMXǧ /I]*IEXYVIW

Ɣ ;IFFEWIHEREP]XMGWXSSPXLEXPIZIVEKIWFMKHEXEXSTVSZMHI&&&[MXLVSFYWXLMWXSVMGEPǧ SRXMQITIVJSVQERGIERHLIEH[E]EHLIVIRGIVITSVXWǧ Ɣ (IXIVQMRIWTIGMƻGEPP][LIVIERH[LIRSRXMQITIVJSVQERGIERHLIEH[E]EHLIVIRGI MWWYIWEVISGGYVVMRK=SYGERHVMPPMRXSXLIHIXEMPWXSI\EQMRISRXMQITIVJSVQERGIF] ǧ
ż VSYXIǧǧ
ż WXSTEPSRKEVSYXIǧǧ
ż XMQISJHE]ERHǧǧ
ż HS[RXSXLIXVMTERHWXSTPIZIPǧ
Ɣ 4IVJSVQFIJSVIERHEJXIVWXYHMIWXSQIEWYVIXLIMQTEGXSJWIVZMGISVTSPMG]GLERKIW=SYǧ GERVYRSRXMQITIVJSVQERGIVITSVXWSZIVX[SHMJJIVIRXHEXIVERKIWERHMRWXERXP]ǧ HIXIVQMRIMJXLIGLERKI[EWWYGGIWWJYPǧ
Ɣ 6ITPE]LMWXSVMGEPZILMGPITSWMXMSRWEWIZIV]+47TSMRXMWWEZIHǧ Ɣ 7[MJXP]EGGYVEXIP]GEPGYPEXIWEGXYEPHITEVXYVIERHEVVMZEPXMQIWF]YWMRKPMZIZILMGPIǧ TSWMXMSRMRJSVQEXMSREPSRK[MXLLMWXSVMGEPXVEZIPXMQIW%HHMXMSREPP]7[MJXP]KIRIVEXIWQSVIǧ EGGYVEXISRXMQITIVJSVQERGIGEPGYPEXMSRWXLERMRHYWXV]EZIVEKIF]XVIEXMRKXLIǧ XIVQMRYWHMJJIVIRXP]XLERSXLIVWXSTWHYVMRKXLIVSYXI FIGEYWIXLIXIVQMRYWSRP]LEWERǧ
EVVMZEPFYXRSXEHITEVXYVI
ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 181 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
Ɣ 7]WXIQGSRƻKYVEXMSRMWTYVIP]+8*7FEWIH[LMGLQIERWXLEXSRXMQITIVJSVQERGIǧ GEPGYPEXMSRWEVIVIPEXMZIXSXLIWEQIWGLIHYPIYWIHF]TEWWIRKIVWMR+SSKPI1ETWSVǧ SXLIVXVMTTPERRMRKETTPMGEXMSRW8LMWIRWYVIWXLEX]SYVTIVJSVQERGIQIXVMGWEVIEP[E]WMRǧ PMRI[MXLXLIXVYITEWWIRKIVI\TIVMIRGIǧ
Ɣ 9WIVWGERIEWMP]I\TSVXHEXEKIRIVEXIHF]7[MJXP]JSVEHHMXMSREPEREP]WMWMR1MGVSWSJXǧ )\GIP68EFPIEYSVSXLIVETTPMGEXMSRW=SYVHEXEMWSTIRERHEZEMPEFPIZME%4-SVJSVǧ HS[RPSEHǧ
(SPPIGXMRK
(SQFMRMRK:ILMGPI5SWMXMSR)EXE+VSQc
2YPXMTPISYVGIWc
7[MJXP]GERGSPPIGXERHGSQFMRIPSGEXMSRHEXEJVSQQER]WSYVGIW '%(%:0;M*M7]WXIQW+47ǧ
8VEGOIVWIXG
XSFIXXIVXVEGOZILMGPIPSGEXMSRWERHW]WXIQTIVJSVQERGI8LITPEXJSVQHSIWRSXǧ VIUYMVIER]TVSTVMIXEV]LEVH[EVIXSMHIRXMJ]ZILMGPIPSGEXMSRWQEOMRKMXƼI\MFPIERHJYXYVITVSSJ )ZIREWYRHIVP]MRKMRJVEWXVYGXYVIWYGLEW'%(%:0SVSRFSEVHLEVH[EVIMWQSHMƻIH7[MJXP]GERǧ GSRXMRYIXSSTIVEXIFIGEYWIMXGERMRGSVTSVEXIER]WSYVGI W
SJZILMGPITSWMXMSRHEXEMRVIEPXMQIǧ
%HHMXMSREPP]EW7[MJXP]GSPPIGXWQSVIHEXEJVSQQSVIWSYVGIWMXFIGSQIWQSVIEGGYVEXIEXǧ XVEGOMRKZILMGPIPSGEXMSRWERHTVIHMGXMRKJYXYVIEVVMZEPXMQIWǧ :ILMGPI&WWMKRQIRXc
%GGYVEXIGSRXMRYSYWZILMGPIEWWMKRQIRXMWGVYGMEPXSQEMRXEMRMRKHEXEUYEPMX];LMPI7[MJXP]ǧ VIGIMZIWEWWMKRQIRXHEXEXLVSYKL]SYVZEVMSYW%:0JIIHWF]QEXGLMRKFPSGOCMHWXSXLSWIMRXLIǧ +8*7[IEPWSYWIEREYXSQEXMGEWWMKRQIRXEPKSVMXLQ8LMWEPKSVMXLQHVEQEXMGEPP]MQTVSZIWXLIǧ UYEPMX]SJHEXEF]IRWYVMRKZILMGPIWWTIRHPIWWXMQIYREWWMKRIHERHVIQSZMRKXLIQ[LIRXLI]ǧ KSWMKRMƻGERXP]SJJVSYXI-XMWRSXEVITPEGIQIRXJSVJYPPEWWMKRQIRXHEXEXLVSYKLXLI%:0JIIHǧ =SYGERQERYEPP]GSRƻVQERHQEXGLZILMGPIEWWMKRQIRXWXLVSYKLEYWIVVIWXVMGXIHJIEXYVISJǧ XLI0MZI1ET1SHYPIǧǧ
4RKSMRK.RRSZEXMSRERH)IZIPSTQIRXc
7[MJXP]MWGSRXMRYEPP][SVOMRKXSEHHEHHMXMSREPJYRGXMSREPMX]ERHJIEXYVIWXSSYV-RWMKLXW1SHYPIW FEWIHSRXLIRIIHWSJSYVEKIRG]TEVXRIVW8LIVIEVIERYQFIVSJGYWXSQM^IHVITSVXWERHǧ EREP]WIWXLEXGERFITIVJSVQIHXLEXEVIRSX]IXJYPP]MRGSVTSVEXIHMRXSSYV-RWMKLXW1SHYPIW;I LEZI[SVOIH[MXLWIZIVEPEKIRGMIWSRJYVXLIVXIWXMRKERHVIƻRMRKERYQFIVSJTVSXSX]TIǧ EREP]XMGEPXSSPWXLEX[ILEZIEPVIEH]HIZIPSTIHERH[IXLMROXLEXWIZIVEPSJXLIWIQE]FISJ ZEPYIXS&&&8LIWIEVIJYVXLIVHIXEMPIHMRSYVHMWGYWWMSRSJXLI3R8MQI4IVJSVQERGIERH0MZIǧ 1ET1SHYPIW*SVEJYPPHIWGVMTXMSRSJSYVTVSHYGXLMWXSV]ERHXLIYTGSQMRKRI[VITSVXW[IEVI [SVOMRKSRTPIEWIWII8EF
5YEPMƻGEXMSRWERH)\TIVMIRGIǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 182 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
,55PE]FEGO2SHYPI
7MRGI7[MJXP]WXSVIWEPPLMWXSVMGEP+47MRJSVQEXMSRJVSQ]SYVZILMGPIW]SYGERIEWMP]VITPE]ER] QSQIRXMRXMQIXSVIZIEPLMWXSVMGEPWGLIHYPIEHLIVIRGIWTIIHWZILMGPITSWMXMSRWERHQSVIǧ *MKYVIFIPS[WLS[WLMWXSVMGEPZILMGPITSWMXMSRWJSVEWEQTPIVSYXI8LIWPMHIVEXXLIFSXXSQǧ SJXLIMQEKIGERFIHVEKKIHXSVITPE]ER]QSQIRXMRXMQI:ILMGPIERHVSYXIVITPE]WEVIǧ MQQIRWIP]LIPTJYPMRYRHIVWXERHMRKSRISJJSVW]WXIQEXMGTVSFPIQWHMWGSZIVIHMRXLI3R8MQIǧ 4IVJSVQERGIQSHYPIERHGEREPWSEMHMRHIFYKKMRKZEVMSYW+8*7MWWYIW3TIVEXMSRWXIEQWYWIǧ +474PE]FEGOJSVHVMZIVXVEMRMRKERHGYWXSQIVWIVZMGIERHWIGYVMX]TIVWSRRIPYWI+474PE]FEGOǧ XSUYMGOP]ERHIƽGMIRXP]MRZIWXMKEXIGSQTPEMRXWERHMRGMHIRXWǧǧ 7[MJXP]WXSVIWEPPSJ]SYVHEXEJSVIZIVWS]SYGEREP[E]WKSFEGOXSXLIƻVWXHE]SJMRXIKVEXMSRXSǧ VITPE]ERMRGMHIRX8LIHEXEMWEPWSEZEMPEFPIMQQIHMEXIP]EPPS[MRK]SYXSVITPE]IZIRXWEWVIGIRXǧ EWXLMVX]WIGSRHWEKS:MWYEPM^MRKEPPWXSVIH+47TMRKWLMKLPMKLXWSJJVSYXIZILMGPIWVSYXIǧ HIZMEXMSRWERHMWIWWIRXMEPJSVTVIGMWIVIGSRWXVYGXMSRSJIZIRXWJSVMRZIWXMKEXMSRWERHXVEMRMRK /I]*IEXYVIW

Ɣ )EWMP]VITPE]LMWXSVMGEP+47HEXEJSVIZIV]ZILMGPIMR]SYVRIX[SVOǧ Ɣ 5YMGOP]ERHIƽGMIRXP]VIWSPZIMWWYIWPMOIƈ1]FYWRIZIVWLS[IHYTƉERHƈ-PSWXERMXIQǧ FYX-ƅQRSXWYVI[LMGLFYWƉMRQMRYXIWǧ
Ɣ 1SRMXSVHVMZIVEHLIVIRGIXSHIXSYVWSVRI[VSYXIEPMKRQIRXWERHMQTVSZIHVMZIVXVEMRMRKǧ Ɣ :MWYEPM^IIZIV]+47TMRKJSVETPE]FEGOTIVMSHXSVIZIEPYRTPERRIHHIXSYVWHIPE]WERHǧ HMEKRSWIXVEGOIVMWWYIWǧ
Ɣ :MI[ZILMGPIWGSPSVIHGSHIHF]WGLIHYPIEHLIVIRGISVLIEH[E]EHLIVIRGIǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 183 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
+MKYVIGVIIRWLSXSJ,55PE]FEGO2SHYPIc CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 184 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
4R8MQI5IVJSVQERGI2SHYPIc
7[MJXP]ƅW3R8MQI4IVJSVQERGI1SHYPIMWEVSFYWXXSSPOMXJSVQSRMXSVMRKERHMQTVSZMRK]SYVǧ EKIRG]ƅWSRXMQITIVJSVQERGIFSXLW]WXIQ[MHIERHJSVMRHMZMHYEPVSYXIWǧǧ /I]*IEXYVIW

Ɣ 5YMGOP]MHIRXMJ]WTIGMƻGWXSTWERHXVMTWMQTEGXMRK]SYVSZIVEPPSRXMQITIVJSVQERGI 384
ǧ
EGVSWWEPPWXSTWRSXNYWXXMQITSMRXWǧǧ
Ɣ :MI[[LIRERH[LIVISTIVEXMSREPMWWYIWSGGYVEPSRKIZIV]VSYXIMR]SYVRIX[SVOǧ ǧ Ɣ 1EOIMRJSVQIHEHNYWXQIRXWXLEXMRGVIEWIWIVZMGIVIPMEFMPMX]ǧǧ Ɣ 4EVEQIXIVWEVIIEWMP]EHNYWXIHXSUYMGOP]TVSZMHIGYWXSQM^IHVITSVXWERHHMWTPE]WSJǧ MRJSVQEXMSR384GERFIHMWTPE]IHJSVWXSTWXMQITSMRXWSVƻVWXWXSTWSRP]ERHEPPS[EFPIǧ QMRYXIWIEVP]SVPEXIGEREPWSFIGYWXSQM^IHǧǧ Ɣ 5YMGOP]ERHIEWMP]WLEVIMRJSVQEXMSR[MXLQEREKIVWFSEVHQIQFIVWSXLIVWXEOILSPHIVWǧ ERHXLITYFPMGǧ
8LIGLEVXFIPS[MR*MKYVIHMWTPE]WEWYQQEV]SJ&&&ƅWSRXMQITIVJSVQERGIJSVEPPVSYXIWǧ HYVMRK[IIOHE]WJSVXLIQSRXLWSJ%YKYWX7ITXIQFIVERH3GXSFIV
I\GPYHMRKXLI0EFSVǧ
(E]LSPMHE]
WLS[MRKXLEX]SYGERUYMGOP]HIXIVQMRI]SYVƼIIXƅWWGLIHYPIEHLIVIRGIJSVER]HEXIǧ ERHXMQIVERKI6IHVITVIWIRXWIEVP]HITEVXYVIW]IPPS[VITVIWIRXWPEXIHITEVXYVIWERHKVIIRǧ VITVIWIRXWSRXMQIHITEVXYVIWǧ ǧ
+MKYVIGVIIRWLSXSJ4R8MQI5IVJSVQERGIYQQEV]cc CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 185 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
8LIFEVGLEVXFIPS[MR*MKYVIWLS[WXLIRYQFIVSJXMQIW SVTIVGIRXEKI
ZILMGPIWHITEVXǧ
IEVP]PEXISVSRXMQIVIPEXMZIXSXLITYFPMWLIHWGLIHYPIJSVIEGLVSYXIMR]SYVXVERWMXW]WXIQ8LIǧ TEVEQIXIVWJSVSRXMQITIVJSVQERGI
QMRYXIWIEVP]SVPEXI
GERFIWIXXS&&&ƅWHIƻRMXMSRSVǧ
EHNYWXIHEWHIWMVIH8LIGLEVXGERFIWSVXIHF]VSYXISVHIVSVF]TIVGIRXEKIIEVP]PEXISV SRXMQI,SZIVMRKSZIVEFEVMRXLIGLEVXWLS[WHIXEMPIHMRJSVQEXMSRJSVXLEXVSYXI 2SXIXLEXXLIǧ
WGVIIRWLSXMR*MKYVIWLS[WSRP]ETSVXMSRSJXLIGLEVXXLEXGERFIZMI[IHZMEXLISRPMRIǧ HEWLFSEVH
3RXMQITIVJSVQERGIGEREPWSFIHMWTPE]IHJSVXMQITSMRXWSRP]SVXLIƻVWXWXSTSRP]ǧǧ +MKYVIGVIIRWLSXSJ4R8MQI5IVJSVQERGIYQQEV]F]7SYXIc 3RXMQITIVJSVQERGIVITSVXWGERFIKIRIVEXIHJSVERMRHMZMHYEPVSYXIXSHIXIVQMRI[LMGLWXSTWǧ EPSRKXLIVSYXIEVIGEYWMRKHITEVXYVIWXSJEPPELIEHSVFILMRHXLITSWXIHWGLIHYPI8LIWGLIHYPIǧ EHLIVIRGIGLEVXWLS[RMR*MKYVIHMWTPE]WXLISRXMQITIVJSVQERGIJSVIEGLWXSTEPSRKEǧ TEVXMGYPEVVSYXI=SYGERUYMGOP]HIXIVQMRI[LMGLWXSTWLEZIIEVP]HITEVXYVIMWWYIW VIH
ERHǧ
[LMGLXIRHXSVYRPEXI
]IPPS[
;LIXLIVEZILMGPIMWIEVP]SVPEXIMWQIEWYVIHF][LIRMXHITEVXWǧ XLIWXSTI\GITXJSVXLIPEWXWXST[LMGLMWQIEWYVIHF]EVVMZEPXMQI 2SXIXLEXXLIWGVIIRWLSXMRǧ
*MKYVIWLS[WSRP]ETSVXMSRSJXLIGLEVXXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 186 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVIGVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF]XSTc %HHMXMSREPP] MJ ]SY[MWL XS KEXLIV QSVI MRJSVQEXMSREFSYX XLI TIVJSVQERGI SJ E TEVXMGYPEV VSYXI ]SYGERZMI[ XLI SRXMQI TIVJSVQERGI HMWXVMFYXMSREW WLS[RMR*MKYVI 8LMW VITVIWIRXW LS[ IEVP] SV PEXI ZILMGPIW HITEVX EPPS[MRK ]SYXS YRHIVWXERH XLI WIZIVMX] SJ MHIRXMƻIH SRXMQI TIVJSVQERGI MWWYIW 8LI \E\MW WLS[W XLI RYQFIV SJ QMRYXIW IEVP] SV PEXI XLEX XLI ZILMGPI HITEVXIH VIPEXMZI XS XLI TYFPMWLIH WGLIHYPI ERH XLI ]E\MW VITVIWIRXW XLI RYQFIV SJ WXSTW XLEX SGGYVVIH JSV IEGL HITEVXYVI XMQI 6IH GSPYQRW VITVIWIRX IEVP] HITEVXYVIW ]IPPS[ GSPYQRW VITVIWIRX PEXI HITEVXYVIW ERH KVIIRGSPYQRW VITVIWIRX SRXMQI HITEVXYVIW +MKYVI
GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGI-MWXSKVEQc CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 187 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
7GLIHYPIEHLIVIRGIHEXEGEREPWSFIHMWTPE]IHF]XMQISJHE]8LIGLEVXWLS[RFIPS[MR*MKYVI
WLS[WLS[EVSYXIƅWSRXMQITIVJSVQERGIGERFIMQTEGXIHF]XLIXMQISJHE]8LI\E\MWǧ VITVIWIRXWXLIXMQISJHE]ERHXLI]E\MWMRHMGEXIWXLIRYQFIVSJHITEVXYVIW*SVXLMWTEVXMGYPEVǧ GLEVX[ILEZIETTPMIHEƻPXIVXSSRP]WLS[IEVP]HITEVXYVIWWSXLEX[IQE]HIXIVQMRI[LIRǧ ZILMGPIWXIRHXSVYRIEVP]ERH[LIVIXLIVIQE]FIXSSQYGLWPEGOMRXLIWGLIHYPI;IGERIEWMP]ǧ WIIXLEXIEVP]HITEVXYVIWEVILETTIRMRKXLVSYKLSYXXLIHE]FYXEVIQSVITVSRSYRGIHMRXLIǧ EJXIVRSSRERHIZIRMRKǧǧ
+MKYVI
GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF]8MQISJ)E]c 0EWXP]SRXMQITIVJSVQERGIGERFIZMI[IHMREXEFPIGLEVXJSVQEXJSVEPPXVMTWSREVSYXIHYVMRKEǧ TEVXMGYPEVHE])EGLGSPYQRMRXLIJSPPS[MRKXEFPI WII*MKYVI

HMWTPE]WIZIV]WXSTEPSRKXLIǧ
VSYXIERHVS[WVITVIWIRXIZIV]XVMTPMWXIHMRXLI+8*7WGLIHYPIHEXE%KEMR]IPPS[GIPPWMRHMGEXIǧ PEXIHITEVXYVIWERHVIHGIPPWMRHMGEXIIEVP]HITEVXYVIW;LMXIGIPPWMRHMGEXISRXMQIHITEVXYVIWǧ ERHIQTX]GIPPWVIƼIGXWXSTWRSXWGLIHYPIHSRETEVXMGYPEVXVMT1MWWMRKXVMTWEVIMRHMGEXIHEW [IPPQIERMRKXLEXIMXLIVRS%:0HEXE[EWTVSZMHIHSVXLIXVMT[EWRSXGSQTPIXIH;IGERIEWMP]ǧ WIIXLIXVMTWWXSTWZILMGPIWERHXMQISJHE][LIVIMWWYIWSGGYV 4PIEWIRSXIXLEXXLIWGVIIRǧ
WLSXSRP]HMWTPE]WETSVXMSRSJXLIWGLIHYPIXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 188 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVI
GVIIRWLSXSJ7SYXI1IZIP4R8MQI5IVJSVQERGIF])EMP]GLIHYPIc 8LIGYVVIRX3R8MQI4IVJSVQERGI1SHYPIEPPS[WYWIVWXSEREP]^ISRXMQITIVJSVQERGIJSVEPPǧ VSYXIWSVMRHMZMHYEPVSYXIW7[MJXP]GEREPWSTVSZMHIGYWXSQM^IHKVSYTMRKWSJVSYXIWWSXLEXǧ SRXMQITIVJSVQERGIGERFIEREP]^IHJSVEWYFWIXSJTEVXMGYPEVVSYXIWǧǧ -IEH[E]W2SHYPIc
7MQMPEVXSXLI3R8MQI4IVJSVQERGI1SHYPIXLI,IEH[E]WQSHYPIKMZIW]SYE[E]XSUYMGOP]ǧ YRHIVWXERHLS[[IPP]SYVLMKLJVIUYIRG]VSYXIWEVIEHLIVMRKXSWGLIHYPIHLIEH[E]Wǧǧ /I]*IEXYVIW

Ɣ 5YMGOP]ƼEKTVSFPIQEVIEWF]GSQTEVMRKEGXYEPLIEH[E]W[MXLWGLIHYPIHLIEH[E]Wǧ MRGPYHMRKJYPP]GYWXSQM^EFPIHIƻRMXMSRWSJFYRGLMRKERHKETTMRKǧ Ɣ 5YMGOP]MHIRXMJ]XLII\EGXXMQIWSJHE]ERHTPEGIWEPSRK]SYVVSYXIW[LIVIZILMGPIWTEGMRKǧ MWWYIWX]TMGEPP]EVMWIǧǧ
Ɣ %REP]^ILS[EHHMXMSREPH[IPPXMQISVSXLIVSTIVEXMSREPWXVEXIKMIWGSYPHLIPTVIHYGIǧ FYRGLMRKERHKETTMRKǧ
,IEH[E]EHLIVIRGIGERFIEWWIWWIHJSVEPPVSYXIWEW[IPPEWJSVMRHMZMHYEPVSYXIWERH]SYGER WIXXLITEVEQIXIVWXSHMWTPE]SRP]QSVIJVIUYIRXVSYXIWERHXVMTW,IEH[E]TIVJSVQERGIǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 189 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
HIƻRMXMSRWJSVKETTMRKERHFYRGLMRKGEREPWSFIGYWXSQM^IHERHWIXEWIMXLIVEHIƻRIHEQSYRXǧ SJXMQISVEWETIVGIRXEKISJXLIWGLIHYPIHLIEH[E]*MKYVIFIPS[WYQQEVM^IWXLIǧ LIEH[E]EHLIVIRGIJSVEPPSJ&&&ƅWVSYXIWXLEXLEZIXVMTW[MXLEWGLIHYPIHLIEH[E]SJǧ QMRYXIWSVPIWW6SYXIWEVIWSVXIHWYGLXLEXXLSWI[MXLXLIKVIEXIWXRYQFIVSJHITEVXYVIWEVIEXǧ XLIXSTǧǧ
+MKYVIGVIIRWLSXSJ-IEH[E]&HLIVIRGIYQQEV]JSV&PP7SYXIWc *SVMRHMZMHYEPVSYXIWLIEH[E]EHLIVIRGIGERFIJYVXLIVEREP]^IHF]WXSTERHF]XLIXMQISJHE]ǧ 8LIMQEKIFIPS[MR*MKYVIWLS[WXLITIVGIRXEKISJHITEVXYVIWJVSQIEGLWXSTXLEX[IVIǧ IMXLIVFYRGLIHKETTIHSVEWI\TIGXIH7XSTWGERFIWSVXIHMRSVHIVERHGEREPWSFIWSVXIHF]ǧ XLITIVGIRXEKISJFYRGLMRKERHKETTMRKSFWIVZIH 4PIEWIRSXIXLEXXLIWGVIIRWLSXSRP]ǧ
HMWTPE]WETSVXMSRSJXLIWGLIHYPIXLEXGERFIZMI[IHZMEXLISRPMRIHEWLFSEVH ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 190 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVIGVIIRWLSXSJ7SYXI1IZIP-IEH[E]&HLIVIRGIF]XSTcc ,IEH[E]EHLIVIRGIGEREPWSFIEREP]^IHF]XMQISJHE]*MKYVIFIPS[WLS[W[LIRǧ FYRGLMRKERHKETTMRKMWSGGYVVMRKQSWXSJXIRSR6SYXI3YXFSYRH JSVXLSWIXVMTW[MXLǧ
LIEH[E]WSJQMRYXIWSVPIWW
4EVEQIXIVWGERFIIEWMP]EHNYWXIHXSGSZIVPSRKIVXMQITIVMSHW

QYPXMTPIHE]W[IIOWSVQSRXLW
ERHWTIGMƻGXMQIWSJHE]ERHHE]WSJXLI[IIOǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 191 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
+MKYVIGVIIRWLSXSJ7SYXI1IZIP-IEH[E]5IVJSVQERGIF]8MQISJ)E]c 7YR8MQIW2SHYPIc
7[MJXP]GERLIPT]SYIEWMP]GSQTEVIEGXYEPVYRXMQIWVIPEXMZIXSFSXLXLIWGLIHYPIHVYRXMQIERHǧ RI\XXVMTWXEVXXMQIXSQSRMXSV]SYVWGLIHYPMRKEGGYVEG]-JWGLIHYPIHVYRXMQIWEVIXSSPSRKXLIVIǧ QE]FIXSSQYGLWPEGOMRXLIWGLIHYPI[LMGLGERMRGVIEWI]SYVSTIVEXMRKFYHKIXERHRIKEXMZIP]ǧ MQTEGXXLITEWWIRKIVI\TIVMIRGI
PSRKXVMTXMQIW
,S[IZIVMJ]SYVWGLIHYPIHVYRXMQIMWXSSǧ
WLSVX]SYGERRIKEXMZIP]MQTEGXHVMZIVWF]VIHYGMRKXLIMVEPPSGEXIHPE]SZIVSVHIEHLIEHXMQIǧ 7[MJXP]LIPTW]SYMRWXERXP]GSQTEVIEGXYEPTIVJSVQERGIZIVWYWWGLIHYPIHTIVJSVQERGIǧ /I]*IEXYVIW

Ɣ 'VIEXIWGLIHYPIMQTVSZIQIRXWFEWIHSRLMWXSVMGEP+47VIGSVHWERHEGXYEPTIVJSVQERGIǧǧ Ɣ )EWMP]ZMWYEPM^IERHGSQQYRMGEXIMQTEGXWSJWGLIHYPIGLERKIWWXSTVIPSGEXMSRXVERWMXǧ WMKREPTVMSVMX]ERHSXLIVMRJVEWXVYGXYVITVSNIGXWǧ Ɣ -RWXERXP]KIRIVEXISTXMQM^IHVYRXMQIWWYKKIWXMSRWFEWIHSRLMWXSVMGEPXVEZIPXMQIǧ HMWXVMFYXMSRWXSQE\MQM^ITSXIRXMEPSRXMQITIVJSVQERGIǧ Ɣ -RWXERXP]HIXIVQMRIXLIMQTEGXSJH[IPPXMQISRXSXEPVYRXMQI5YMGOP]ƻRHXVMTWXLEXǧ I\GIIHVIGSZIV]XMQISVLEZIYRRIGIWWEV]WPEGOXSIRWYVIVIPMEFPIWGLIHYPIWǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 192 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
1ER]EKIRGMIWLEZIYWIH6YR8MQIWXSUYMGOP]ERHIƽGMIRXP]EWWIWWVYRRMRKXMQIEGVSWWEPPǧ VSYXIWERHMHIRXMJ]VSYXIWXLEXJVIUYIRXP]VYRWLSVXIVXLERXLII\TIGXIHVYRRMRKXMQI0MOIXLIǧ SXLIV7[MJXP]-RWMKLXWQSHYPIWXLMWEREP]WMWGERFIGYWXSQM^IHXSEWWIWWGIVXEMRXMQITIVMSHWǧ ERHXMQIWSJHE]
SVEPPHE]
8LIHIJEYPXTEVEQIXIVWJSVMHIRXMJ]MRKWLSVXIVSVPSRKIVVYRRMRK XMQIWEVIXLVIIQMRYXIWWLSVXIVSVXLVIIQMRYXIWPSRKIVXLERXLIWGLIHYPIHVYRXMQIERHXLIWIǧ GERFIEHNYWXIHEWHIWMVIH*MKYVIWLS[WEWRETWLSXSJVYRRMRKXMQIWF]VSYXIWJSVXLIǧ TIVMSHFIX[IIR3GXSFIVERH3GXSFIV

I\GPYHMRKLSPMHE]W
JSV[IIOHE]W,SZIVMRKSZIVǧ
EFEVMRXLIGLEVXFVMRKWYTHIXEMPIHMRJSVQEXMSREFSYXXLEXTEVXMGYPEVVSYXIEWWLS[RMRXLI ƻKYVIǧǧ
+MKYVIGVIIRWLSXSJ]WXIQ1IZIP7YR8MQI&REP]WMWc -R*MKYVIFIPS[XLI7[MJXP]6YR8MQIQSHYPIWLS[WXLIEGXYEPVYRXMQIJSVERMRHMZMHYEPǧ VSYXIFVSOIRMRXSXLVIIGSQTSRIRXW[MXLXLIKVIIRPMRIMRHMGEXMRKƈWGLIHYPIHXVEZIPXMQIƉERHXLIǧ SVERKIPMRIWLS[MRKXLIƈRI\XXVMTWXEVXXMQIƉ8LI\E\MWMWQMRYXIWERHXLI]E\MWMWIEGLXVMT ǧ
0MKLX&PYIƈƻ\IHXVEZIPXMQIƉ
XLIQMRMQYQXVEZIPXMQI[LMPIXLIZILMGPIMWMRQSXMSR8LMWǧ MWXLIEPPKVIIRPMKLXWGIREVMSXLEXVITVIWIRXWXLIXLTIVGIRXMPISJXVMTXVEZIPXMQIWǧ (EVO&PYIƈZEVMEFPIXVEZIPXMQIƉ
XLIEHHMXMSREPXMQIWTIRXMRQSXMSRFI]SRHXLIƻ\IHǧ XVEZIPXMQIEWMQTEGXIHF]XVEƽGHIXSYVWVIHPMKLXWIXGǧ 4YVTPIƈH[IPPXMQIƉ
XLIXMQIZILMGPIWWTIRHWXEXMSREV][MXLMRGPSWITVS\MQMX]XSEVSYXIǧ WXSTǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 193 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
8LIWIHEXEZMWYEPM^EXMSRWGERFIYWIHXSMRWXERXP]EREP]^IWGLIHYPIIƽGMIRG]EGVSWWXLSYWERHWǧ SJXVMTWǧ
+MKYVIGVIIRWLSXSJ7SYXI1IZIP7YR8MQI&REP]WMWc -REHHMXMSRXSXLIGLEVXEFSZIMXGERFIMQTSVXERXXSWIILS[IEGLWXSTGSRXVMFYXIWXSXLIXSXEPǧ VYRRMRKXMQISJXLIXVMT8LIJSPPS[MRKHEXEZMI[KMZIWEWXSTPIZIPFVIEOHS[RSJXVEZIPXMQIWǧ FIX[IIRWIKQIRXWEW[IPPEWXSXEPVYRXMQI8LMWZMI[MWTEVXMGYPEVP]ZEPYEFPIJSVMRJVEWXVYGXYVISVǧ XVERWMXTVMSVMX]TVSNIGXW[LIVIMXMWMQTSVXERXXSQIEWYVIXLIMQTEGXSJEGXMSRWWYGLEWWXSTǧ STXMQM^EXMSRXVERWMXWMKREPTVMSVMX]ERHUYIYINYQTSVHIHMGEXIHFYWPERIW=SYGERMRWXERXP]ǧ HIXIGX[LIVIWPS[HS[RWERHTIVJSVQERGIMWWYIWEVISGGYVVMRK%HHMXMSREPP]EW]SYQEOIǧ MRJVEWXVYGXYVIMRZIWXQIRXW]SYGERUYMGOP]TIVJSVQFIJSVIEJXIVWXYHMIWXSFIXXIVYRHIVWXERHXLIǧ MQTEGXSJXLSWIGLERKIWSRFSXLXVEZIPERHH[IPPXMQIW%WWLS[RMR*MKYVIFIPS[VYRXMQIWǧ GSQTEVMWSRGEREPWSFIYWIHXSWIILS[ZILMGPIVYRXMQIWQE]FIEJJIGXIHF]WIEWSREPXVEƽGǧ VYRXMQIWJSV6SYXI[IVIKIRIVEPP]JEWXIV[IIOIRHWZW[IIOHE]Wǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 194 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVIGVIIRWLSXSJ7SYXI1IZIP7YRXMQI(SQTEVMWSRc 0EWXP] XLI 6YRXMQIW 1SHYPI TVSZMHIW ER EREP]WMW SJ EGXYEP ZIVWYW WGLIHYPIH VYRXMQIW ERH WYKKIWXW WGLIHYPI QSHMƻGEXMSRW XLEX GSYPH TSXIRXMEPP] MQTVSZI SRXMQI TIVJSVQERGI JSV E TEVXMGYPEV VSYXI *MKYVI WLS[W E TEVXMEP ZMI[ SJ WYKKIWXIH VYRXMQIW JSV 6SYXI 8LI VIH RYQFIVW MRHMGEXI XLI GYVVIRX VYRRMRK XMQIW HIXIGXIH MRXLI +8*7 FIX[IIRXMQITSMRXW ERH XLI FPEGO SRIW VITVIWIRX 7[MJXP]ƅW STXMQM^IH WYKKIWXMSRW 8LIWI WYKKIWXMSRW GERIEWMP] F] I\TSVXIH MRGWZ JSVQEX JSV MQTSVX MRXS WXERHEVH WGLIHYPMRK WSJX[EVI ERH WMKRMƻGERXP] WTIIH YT XLI TVSGIWW SJ VIWGLIHYPMRK VSYXIW
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 195 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
+MKYVIGVIIRWLSXSJYKKIWXIH7YR8MQIWc
6YRXMQIWGERFIJYVXLIVEREP]^IHERHEHNYWXIHFEWIHSRXLIHMWXVMFYXMSRERHTIVGIRXMPIWSJǧ VYRRMRKXMQIWJSVMRHMZMHYEPXVMTW*MKYVIWLS[WXLIHMWXVMFYXMSRSJVYRXMQIWJSVFSXLǧ MRHMZMHYEPHMWXVMFYXMSRERHTIVGIRXMPIJSV6SYXIHYVMRKXLIWEQIXMQITIVMSH8LMWMRJSVQEXMSRǧ EPPS[WWGLIHYPIVWXSUYMGOP]EWWIWWXMQIFERHWERHWGLIHYPIWJSVMRHMZMHYEPVSYXIWǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 196 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVI
GVIIRWLSXSJ7YR8MQIW)MWXVMFYXMSRWERH5IVGIRXMPIW CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 197 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
TIIH2ET2SHYPIc
8LI7TIIH1ET1SHYPIIREFPIW]SYXSUYMGOP]ZMWYEPM^IZILMGPIWTIIHWERHH[IPPXMQIWEGVSWWǧ ER]GSVVMHSVERHSZIVER]XMQITIVMSH8LMWMWTEVXMGYPEVP]YWIJYPXSƻRH[LIVIZILMGPIWTIIHWEVIǧ WPS[MRKHS[RWSXLEX]SYGERJSGYW]SYVTPERRMRKIJJSVXWSRXLIVMKLXVSYXIWERHVSEH[E]ǧ WIKQIRXW=SYHSRƅXEP[E]WLEZIXSMRZIWXMREPEVKITVSNIGXGSZIVMRKERIRXMVIVSYXIMXGERSJXIRǧ FIQSVIMQTEGXJYPXSJSGYWSROI]TVSFPIQEVIEWERHMRXIVWIGXMSRWǧǧ /I]*IEXYVIW

Ɣ *MRHVSYXIWIKQIRXWERHMRXIVWIGXMSRWGEYWMRKEZSMHEFPITIVJSVQERGIMWWYIWǧ Ɣ 'VIEXIMRXYMXMZIZMWYEPM^EXMSRWSJZILMGPIWTIIHWERHH[IPPXMQIWJSVER]VSYXIERHǧ HMVIGXMSRǧ
Ɣ 5YERXMJ]ERHGSQQYRMGEXIXLIMQTEGXSJMRJVEWXVYGXYVITVSNIGXWSRZILMGPIWTIIHWERHǧ H[IPPXMQIWǧ
7MQMPEVXSXVEHMXMSREPXVEƽGZMI[WJSYRHMR+SSKPI1ETWERHSXLIVQETTMRKETTPMGEXMSRWXLIǧ ZILMGPIWTIIHQSHYPIZMWYEPM^IWWTIIHWSREVSYXIXLVSYKLEWMQTPIGSPSVGSHI7IKQIRXW[MXLǧ JEWXIVZILMGPIWTIIHWEVIGSPSVIHKVIIRQSHIVEXIWTIIHWMR]IPPS[ERHWPS[IVWIKQIRXWMRVIHǧ EWWLS[RMR*MKYVI
FIPS[=SYGERQSHMJ]XLITEVEQIXIVWJSVXLIWTIIHPIKIRHXSLMKLPMKLXǧ IMXLIVWPS[IVSVJEWXIVEZIVEKIWTIIHWSREVSYXI8LIKVE]GMVGPIWVITVIWIRXWXSTWERHXLIWM^ISJǧ XLIGMVGPIMRHMGEXIWXLIEZIVEKIH[IPPXMQI=SYGERSFXEMRQSVIHIXEMPIHMRJSVQEXMSREFSYXEWXSTǧ SVVSYXIWIKQIRXF]GPMGOMRKSRMXǧǧ
0MOIEPP7[MJXP]QSHYPIW]SYGERQIEWYVILS[ZILMGPIWTIIHWGLERKISZIVXMQI8LMWMWǧ TEVXMGYPEVP]YWIJYPJSVQIEWYVMRKLS[TIVJSVQERGIMWGLERKMRKSZIVXMQI3RGI]SYQEOIEǧ WGLIHYPISVMRJVEWXVYGXYVIGLERKI]SYGERMQQIHMEXIP]FIKMRXSQIEWYVIERHUYERXMJ]MXWǧ IJJIGXMZIRIWWǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 198 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
+MKYVI
GVIIRWLSXSJ7SYXI1IZIPTIIH2ETcc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 199 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8 ;.+81=.3(
.'.,7495
8VEMRMRK5PERJSV7IEP8MQI'YW&VVMZEP
5VIHMGXMSRWERH&REP]XMGWXS.QTVSZI
IVZMGI6YEPMX]ERH7IPMEFMPMX]
7[MJXP]TVMHIWMXWIPJSRTVSZMHMRKERMRXYMXMZIIEW]XSYWIHIWMKRXLEXQEOIWXVEMRMRKEZEPYEFPIǧ EHHMXMSRFYXRSXEVIUYMVIHTEVXSJIEGLYWIVƅWSRFSEVHMRK8VEMRMRKMWGSRHYGXIHF]SYVXIEQSJǧ LMKLP]I\TIVMIRGIH'YWXSQIV7YGGIWW1EREKIVWERH[MPPFIPIHERHGSSVHMREXIHF]XLIǧ HIWMKREXIH'YWXSQIV7YGGIWW4VSNIGX1EREKIV;ITVSZMHIEZEVMIX]SJXVEMRMRKVIWSYVGIW ǧ
Ɣ 3RISRSRIERHKVSYTXVEMRMRKWGSRHYGXIHZMEZMHISGSRJIVIRGI[MXLPMZIWGVIIRWLEVMRKǧ SRYWIVƅWS[RGSQTYXIVWǧ
Ɣ 4VIWIRXEXMSRWX]PIXVEMRMRKWZMEZMHISGSRJIVIRGIXSPEVKIKVSYTWǧ Ɣ -RTIVWSRSRWMXIXVEMRMRKXSKVSYTWSJER]WM^ILERHWSR[MXLYWIVWƅHIZMGIWǧ Ɣ %HLSGXVEMRMRKWYTTSVXJSVRI[SVVIXYVRMRKYWIVWǧ Ɣ 4VSNIGXSVSFNIGXMZIFEWIHXVEMRMRKWJSVWTIGMƻGYWIVWSVXIEQWFEWIHSRXLIMVRIIHWǧ Ɣ 6IGSVHIHZMHISXVEMRMRKWXLEXGERFIWLEVIHSVLSWXIHMRXIVREPP]EX&&&ǧ 0EWXP]XLI7[MJXP](EWLFSEVHGSRXEMRWEƈ*VIUYIRXP]%WOIH5YIWXMSRWƉVIWSYVGIPMFVEV]GLEXǧ WYTTSVXXSGSRXEGXE'YWXSQIV7YGGIWW1EREKIV
RSXEFSX
ERHSJGSYVWIYWIVWGEREP[E]Wǧ
VIEGLSYXXSXLIMVHIWMKREXIH4VSNIGX1EREKIVǧǧ ;ILMKLP]VIGSQQIRHXVEMRMRKJSVMRXIVREPƈXVEMRIVWƉERH&&&WXEJJ[LS[MPPFIWYTTSVXMRKSXLIVǧ YWIVWMRGPYHMRKVIWTSRWIWXSGSQQSRMWWYIWXLEXQE]EVMWI8VEMRMRKERHSRWMXIWIWWMSRW[MPPǧ FIGSSVHMREXIHERHPIHF]XLI4VSNIGX1EREKIVEWWMWXIHF]SXLIVQIQFIVWSJXLI7[MJXP]XIEQǧǧ (ITIRHMRKSRXLIRYQFIVSJHIWMVIHYWIVW[IVIGSQQIRHEXPIEWXX[S
HE]WSJMRTIVWSRǧ
XVEMRMRKXSIRWYVIEPPHITEVXQIRXWEVIIUYMTTIHXSFIKMRKIXXMRKZEPYISYXSJ7[MJXP]MQQIHMEXIP] 8LMW[MPPFIHIXIVQMRIH[MXLXLI4VSNIGX1EREKIVHYVMRKXLIOMGOSJJGEPPSVQIIXMRK0MZIERHǧ VIGSVHIHSRPMRIXVEMRMRKQEXIVMEPW[MPPFIEZEMPEFPIXS&&&XLVSYKLXLI4VSNIGX1EREKIVEXER]ǧ XMQIǧ
cc
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 200 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
87&)**(7*8
.QTPIQIRXEXMSR5PERJSV7IEP8MQI
'YW&VVMZEP5VIHMGXMSRWERH&REP]XMGWXS
.QTVSZIIVZMGI6YEPMX]ERH7IPMEFMPMX]
8LIJSPPS[MRKXEFPITVSZMHIWERSZIVZMI[SJXLITVSGIWWERHXMQIPMRIJSVWIXYTERHGSRƻKYVEXMSR *VSQWXEVXXSƻRMWLXLIIRXMVIWIXYTERHGSRƻKYVEXMSRTVSGIWWGERXEOIFIX[IIRIMKLX

XSǧ
[IIOWHITIRHMRKSRMWWYIWXLEXQE]FIIRGSYRXIVIH[MXLHEXEJIIHWERH[LIXLIVSVRSXXLIVIMW ERI\MWXMRKQIWWEKIERHZSMGIRYQFIVSVMJERI[SRIQYWXFIGVIEXIH 'SQTPIXMRKXVERWJIVSJ
PIEWMRKERHGSRRIGXMZMX]JSVERI\MWXMRKRYQFIVQE]XEOIEHHMXMSREPXMQI ǧǧ
7XITǧ ;LSMW6IWTSRWMFPIǧ 8MQIPMRIǧ
7XIT3RI
6IZMI[+8*7ERH+47HEXE
7[MJXP]WXEJJVIZMI[WGYVVIRXHEXEERHǧ
RSXMƻIWEKIRG]MJGLERKIWEVIRIIHIHXSǧ
GVIEXIEVIEPXMQIJIIHǧ
7[MJXP]8IEQ[MPPVIZMI[+8*7ǧ
ERH+47HEXEǧǧ
7XEVXMRKJVSQSYV2SXMGIǧ
XS4VSGIIHXLMWTVSGIWWǧ
QE]XEOIYTXS
[IIOWǧ
XSJYPP]GSQTPIXIǧ
HITIRHMRKSRMWWYIWǧ
IRGSYRXIVIHMRXLIJIIHWǧ
7XIT 8[S
(EXE -RXIKVEXMSR
-RXIKVEXIW [MXL ]SYV I\MWXMRK %:0 ERH +8*7
MRJSVQEXMSR
7[MJXP] 8IEQ [MPP GSQTPIXI
HEXE MRXIKVEXMSRERH
ZEPMHEXMSR
[IIOW
7XIT8LVII
4IVJSVQ-RMXMEP8IWXMRKǧ
7[MJXP]EREP]^IWERHTVSZMHIWHSGYQIRXIHǧ
VIGSVHWSJ%:0VITSVXWVIEPXMQITVIHMGXMSRǧ
EGGYVEG]ERHW]WXIQSRXMQITIVJSVQERGIǧ
7[MJXP]ERHEKIRG]XIWXWGYWXSQIVǧ
MRXIVJEGIWǧ
7[MJXP]8IEQ&&&ǧ [IIOWǧ
7XIT*SYV
0EYRGL+8*7+8*7VX[IFERHǧ
QSFMPIETTWǧ
7[MJXP][SVOW[MXL&&&XSPEYRGLRI[ǧ
TEWWIRKIV[IFERHQSFMPIETTWERHǧ
MRXIKVEXMSRMRXSQIWWEKIERHZSMGIWIVZMGIWǧ
0EYRGLMRGPYHIWETVIWWVIPIEWIWSGMEPǧ
QIHMEEWWIXWZILMGPIERHFYWWXSTǧ
EHZIVXMWIQIRXWIXGǧ
7[MJXP]8IEQ&&&ǧ
[IIOWǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 201 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
(SWX5VSTSWEPcc
8LIJSPPS[MRKXEFPIWWYQQEVM^ISYVXIEQWƅGSWXTVSTSWEPJSV% 7SPYXMSRJSVVIEPXMQIFYWEVVMZEP
TVIHMGXMSRWXSGYWXSQIVW&
3TXMSREPWSPYXMSRXSTYWLSYVWIVZMGIEPIVXWXSGYWXSQIVWZMEIQEMP XI\XWSGMEPQIHMEERHSXLIVGLERRIPWERH'
7SPYXMSRJSVEREP]XMGWXSEWWMWXWXEJJMRMQTVSZMRKǧ WIVZMGIUYEPMX]ERHVIPMEFMPMX]ǧǧ
%7SPYXMSRJSV6IEP8MQI&YW%VVMZEP4VIHMGXMSRWXS'YWXSQIVW 7[MJXP]8VERWMXMQI
ǧ
0MRIǧ (IWGVMTXMSRǧ 9RMXǧ 5YERXMX]ǧ 9RMX4VMGIǧ )\XIRHIH4VMGIǧ 3RI8MQISV'ETMXEP'SWXWǧ
ǧ 4VSNIGXQEREKIQIRXWIVZMGIWǧ
-RGPYHIHMR0MRIǧ
ǧ ǧ
ǧ
7]WXIQWIXYTGSRƻKYVEXMSRERHǧ
HSGYQIRXEXMSRǧ ǧ ǧ
ǧ
'YWXSQIVERHSVEKIRG][IFWMXIWIXYTERHǧ
QEVOIXMRKWIVZMGIWǧ ǧ ǧ
ǧ 8VEMRMRK
WXEJJ
ǧ ǧ ǧ
ǧ %TTPMGEXMSRERHWSJX[EVIPMGIRWIWǧ ǧ ǧ
ǧ 8IWXMRKSJGYWXSQJIEXYVIWERHJYRGXMSRWǧ ǧ ǧ ǧ 7[MJXP]TPEXJSVQMRMXMEPWIXYTERHGSRƻKYVEXMSRǧ 6SYXIǧ ǧ ǧ ǧ 838%032)8-1)'3787ǧ ǧ
1SRXLP]7IVZMGI*IIWǧ

ǧ
7[MJXP]8VERWMXMQI6IEP8MQI4EWWIRKIVǧ
-RJSVQEXMSR :ILMGPIǧ
9TXSǧ

ǧ
ǧ
ZILMGPIǧ
QSRXLǧ
ǧ
QSRXLǧ

ǧ 7[MJXP]0MZI1ET1SHYPIǧ :ILMGPIǧ
9TXSǧ

ǧ 2%ǧ ǧ
ǧ ,SWXMRKGSQTYXIVERHRIX[SVOWIVZMGIWǧ -RGPYHIHMR0MRI ǧ ǧ ǧ
ǧ 717
-:67IVZMGIWǧ
ǧ
717ǧ
-:6ǧ
ǧ
ǧ
ǧ
QSRXLǧ
(-7'3928
(MWGSYRXSR7[MJXP]8VERWMXMQI[LIRTYVGLEWIH[MXL7[MJXP]-RWMKLXWǧ ǧ
QSRXLǧ
838%01328,0='378ǧ

ǧ
838%0%229%0'378ǧ ǧ
2SXIWJSV8EFPI%
ǧǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 202 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
717
:SMGI0MQMXW
9TXSEGSQFMRIH717ERHZSMGIGEPPWEVIMRGPYHIHTIVQSRXLJSV97ǧ GYWXSQIVWSRP])EGLEHHMXMSREPGSQFMRIH717ERHZSMGIGEPPWTIVQSRXLGSWXWYTXSǧ (ITIRHMRKSRI\TIGXIHQIWWEKIZSPYQIWXLMWQSRXLP]GSWXQE]FIVIHYGIH8LIIWXMQEXIHGSWX SJTIVQSRXL[SYPHFIJSVYTXSEGSQFMRIH717ERHZSMGIGEPPWTIVQSRXL XLIǧ
ƻVWXEXRSEHHMXMSREPGSWXERHIEGLEHHMXMSREPEXEGSWXSJTIVQSRXL 8LMWGSWXǧ
[MPPZEV]HITIRHMRKSRXLIEGXYEPRYQFIVSJQIWWEKIWERHGEPPWǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc

(MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 203 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
;.+81=.3(
.'.,7495
&3TXMSREP7SPYXMSRJSV'YWXSQIV-RJSVQEXMSR%PIVX7]WXIQ -&-+VSYT
ǧ
0MRIǧ (IWGVMTXMSRǧ 9RMXǧ 5YERXMX]ǧ 9RMX4VMGIǧ )\XIRHIH4VMGIǧ 3RI8MQISV'ETMXEP'SWXWǧ
ǧ 4VSNIGXQEREKIQIRXWIVZMGIWǧ 0YQT7YQǧ ǧ ǧ ǧ ǧ
7]WXIQWIXYTGSRƻKYVEXMSRERHǧ
HSGYQIRXEXMSRǧ 0YQT7YQǧ ǧ ǧ ǧ
ǧ
'YWXSQIVERHSVEKIRG][IFWMXIWIXYTERHǧ
QEVOIXMRKWIVZMGIWǧ 0YQT7YQǧ ǧ ǧ ǧ
ǧ 8VEMRMRK
WXEJJ
ǧ 0YQT7YQǧ ǧ ǧ ǧ
ǧ %TTPMGEXMSRERHWSJX[EVIPMGIRWIWǧ 0YQT7YQǧ ǧ ǧ ǧ 838%032)8-1)'3787 ǧ
1SRXLP]7IVZMGI*IIW
ǧ
7]WXIQSTIVEXMSREHQMRMWXVEXMSRERHǧ
VITSVXMRK
MRGPYHIWPMGIRWMRK
ǧ 1SRXLP]ǧ ǧ ǧ
ǧ
ǧ ,SWXMRKGSQTYXIVERHRIX[SVOWIVZMGIWǧ 1SRXLP]ǧ ǧ ǧ ǧ

ǧ 3XLIV
EXXEGLI\TPEREXMSR
ǧ 1SRXLP]ǧ ǧ ǧ ǧ
838%0%229%0'378 ǧ
2SXIWJSV8EFPI&
ǧ
3TXMSREP*YXYVI'YWXSQM^EXMSRWǧ
&&&QE]HIWMVIEHHMXMSREPJIEXYVIWXLEXEVIFI]SRHXLSWIPMWXIHMRXLI6*46IUYMVIQIRXWERHǧ GYVVIRXP]EVIRSXQIXF]I\MWXMRKW]WXIQJIEXYVIW-RWYGLGEWIW-&-+VSYT[MPP[SVO[MXL&&&XSǧ YRHIVWXERH&&&ƅWRIIHWXVERWPEXIXLIWIRIIHWMRXSW]WXIQVIUYMVIQIRXWERHIWXEFPMWLEWGSTIǧ FYHKIXERHWGLIHYPIJSVXLIMQTPIQIRXEXMSRSJXLIWIGYWXSQM^EXMSRW;MXLEREKVIIHWGSTIǧ FYHKIXERHWGLIHYPI-&-+VSYT[MPPMQTPIQIRXXLIGYWXSQM^EXMSRWXSXLIW]WXIQXSQIIX&&&ƅWǧ WTIGMƻIHVIUYMVIQIRXWǧ
8LIXSXEPTVMGIPMWXIHMR8EFPI&HSIWRSXMRGPYHIER]FYHKIXJSVEHHMXMSREPGYWXSQM^EXMSRW;I VIGSQQIRHMRGPYHMRKERERRYEPEQSYRXJSVSTXMSREPGYWXSQM^EXMSRW JSVI\EQTPI]IEV
ǧ
8LISTXMSREPGYWXSQM^EXMSRW[SYPHFIGSQQMWWMSRIHEXXLIHMWGVIXMSRSJ&&&ǧ -&-+VSYT[MPPVIXEMRGSQQIVGMEPHMWXVMFYXMSRVMKLXWJSVER]GYWXSQM^EXMSRWQEHI4IVXLI7EE7ǧ QSHIPEPPJYRGXMSREPMX]YTKVEHIWQEHIJSV&&&[MPPFIEZEMPEFPIXSSYVSXLIVGPMIRXW7MQMPEVP]&&&ǧ ERHMXWTEVXRIVEKIRGMIW[MPPFIRIƻXJVSQYTKVEHIWQEHIJSVERHJYRHIHF]SXLIVGPMIRXWǧǧ CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQ (MX]SJERXE2SRMGE'MK'PYI'YW
'''5VSNIGX.)c

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 204 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
'8VERWMX%REP]XMGW(EWLFSEVH
7[MJXP]-RWMKLXW
ǧ
0MRIǧ (IWGVMTXMSRǧ 9RMXǧ 5YERXMX]ǧ 9RMX4VMGIǧ )\XIRHIH4VMGIǧ 3RI8MQISJ'ETMXEP'SWXWǧ
4VSNIGX QEREKIQIRX WIVZMGIW
-RGPYHIH MR 8EFPI %
0MRIǧ

ǧ
7]WXIQWIXYTGSRƻKYVEXMSRERHǧ
HSGYQIRXEXMSRǧ ǧ ǧ
ǧ
'YWXSQIV ERHSV EKIRG] [IFWMXI WIXYT ERH
QEVOIXMRKWIVZMGIWǧ ǧ ǧ
ǧ 8VEMRMRK
WXEJJ
ǧ ǧ ǧ
%TTPMGEXMSR ERH WSJX[EVI PMGIRWIW
ǧ 8IWXMRKSJGYWXSQJIEXYVIWERHJYRGXMSRWǧ ǧ ǧ ǧ 7[MJXP]TPEXJSVQMRMXMEPWIXYTERHGSRƻKYVEXMSRǧ ǧ ǧ 838%032)8-1)'3787 ǧ
1SRXLP] 7IVZMGI *IIW

ǧ 7[MJXP]+474PE]FEGO1SHYPIǧ :ILMGPIǧ
9TXSǧ

ǧ
ǧ
ZILMGPIǧ
QSRXLǧ
ǧ
QSRXLǧ

ǧ 7[MJXP]3R8MQI4IVJSVQERGI1SHYPIǧ :ILMGPIǧ
9T XS

ǧ
ǧ
ZILMGPI
QSRXLǧ

QSRXLǧ
ǧ 7[MJXP],IEH[E]W1SHYPIǧ :ILMGPIǧ
9TXSǧ

ǧ
ǧ
ZILMGPIǧ
QSRXLǧ
ǧ
QSRXLǧ
7[MJXP] :ILMGPI 7TIIH 1SHYPI :ILMGPI
9TXSǧ

ZILMGPIǧ
QSRXL
ǧ
QSRXL
ǧ 7[MJXP]6YR8MQIW1SHYPIǧ :ILMGPIǧ
9TXSǧ

ǧ
ǧ
ZILMGPIǧ
QSRXLǧ
ǧ
QSRXLǧ
,SWXMRK GSQTYXIV ERH RIX[SVO WIVZMGIW
-RGPYHIHMR0MRIWǧ

(-7'3928
&YPOTVMGMRKHMWGSYRXIUYMZEPIRXXSX[SQSHYPIW QSRXLP]GSWX
ǧ

ǧ
QSRXLǧ
838%0 1328,0= '378
838%0%229%0'378ǧ ǧ
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCǧ 5VSTSWEPJSV7IEP8MQI&VVMZEP5VIHMGXMSR&PIVXMRKERH&REP]XMGW]WXIQcc (MX]SJERXE2SRMGE'MK'PYI'YW '''5VSNIGX.)
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 205 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)
uõùŐşşķêÅşşùĔšÅĔšùğĔĈĈƍşşĈÅÛšşş¨ĈĔąļşŶ
cc
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 206 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit C
Project Schedule
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 207 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Implementation Plan for Real-Time Bus Arrival Predictions and Analytics to Improve Service Quality and Reliability
The following table provides an overview of the process and timeline for set-up and configuration. From start to finish, the entire set-up and configuration process can take between eight (8) to 12 weeks depending on issues that may be encountered with data feeds and whether or not there is an existing message and voice number or if a new one must be created. (Completing transfer of leasing and connectivity for an existing number may take additional time.)
Step Who is Responsible Timeline
Step One: Review GTFS and GPS
data
Swiftly staff reviews current data and
notifies agency if changes are needed
to create a real-time feed.

Swiftly Team will review
GTFS and GPS data.

Starting from our
Notice to Proceed,
this process may take
up to 8 weeks to fully
complete, depending
on issues
encountered in the
feeds
Step Two: Data Integration
Integrates with your existing AVL and
GTFS information.

Swiftly Team will
complete data integration
and validation
2 weeks
Step Three: Perform Initial Testing
Swiftly analyzes and provides
documented records of AVL reports,
real-time prediction accuracy, and
system on-time performance. Swiftly
and agency tests customer interfaces.

Swiftly Team + BBB 4-6 weeks
Step Four: Launch GTFS, GTFS-rt,
web and mobile apps
Swiftly works with BBB to launch new
passenger web and mobile apps and
integration into message and voice
services. Launch includes a press
release, social
media assets, vehicle and bus stop
advertisements, etc..

Swiftly Team + BBB 8-12 weeks
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 208 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit D
Fee, Budget, and Compensation Schedule
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 209 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Fee Schedules
Solution for Real-Time Bus Arrival Predictions to Customers (Swiftly Transitime) Line Description Unit Quantity Unit Price Extended Price One-Time or Capital Costs
1 Project management services
Included in Line 7.
$0 $0
2 System set-up, configuration, and documentation $0 $0 3 Customer and/or agency website set-up and
marketing services $0 $0
4 Training (staff) $0 $0
5 Application and software licenses $0 $0
6 Testing of custom features and functions $0 $0
7 Swiftly platform initial setup and configuration Route 20 $500.00 $10,000.00 TOTAL ONE-TIME COSTS $10,000
Monthly Service Fees
8 Swiftly Transitime Real-Time Passenger
Information Vehicle Up to 199
$33.50 /
vehicle / month
$6,666.67 /
month
9 Swiftly Live Map Module Vehicle Up to 199 N/A $0
10 Hosting, computer and network services Included in Line 8 $0 $0 11 SMS & IVR Services1
5,000
SMS / IVR 5 $125 $625.00 / month
DISCOUNT: 20% Discount on Swiftly Transitime when purchased with Swiftly Insights -$1,333.33 /
month
TOTAL MONTHLY COST $6,083.33
TOTAL ANNUAL COST $71,500
Notes for Table A:
1 SMS & Voice Limits: Up to a combined 5,000 SMS and voice calls are included per month for US customers only. Each additional 5,000 combined SMS and voice calls per month costs up to $125. Depending on expected message volumes, this monthly cost may be reduced. The estimated cost of $625.00 per month would be for up to a combined 30,000 SMS and voice calls per month (the first 5,000 at no additional cost and each additional 5,000 at a cost of $125 per month). This cost will vary depending on the actual number of messages and calls.
2 SMS and Voice Charges contingency: $1,500 is added to the annual budget as a contingency to cover an estimated 5,000 SMS or IVR calls per month should they exceed 30,000 calls/texts, making the annual total cost per year not to exceed $73,000 estimated.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 210 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Milestone Payment Schedule – Onetime Costs for Real-Time Customer Predictions (Swiftly Transitime)
Milestone Description Payment

1. Lines 1-3 x System set-up, configuration, and documentation completed x Customer and/or agency website set-up and marketing services $5,000

2. Lines 4-7 x Training, licensing, and testing of custom features and functions x Swiftly platform initial set-up and configuration for 20 routes completed x 30-day test period completed
x Acceptance of system by BBB
$5,000
Transit Analytics Dashboard (Swiftly Insights)
Line Description Unit Quantity Unit Price Extended Price One-Time of Capital Costs
1 Project management services
Included in Table A,
Line 7.
$0 $0
2 System set-up, configuration, and documentation $0 $0 3 Customer and/or agency website set-up and
marketing services $0 $0
4 Training (staff) $0 $0
5 Application and software licenses $0 $0
6 Testing of custom features and functions $0 $0
7 Swiftly platform initial setup and configuration $0 $0 TOTAL ONE-TIME COSTS $0
Monthly Service Fees
8 Swiftly GPS Playback Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
9 Swiftly On-Time Performance Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
10 Swiftly Headways Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
11 Swiftly Vehicle Speed Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
12 Swiftly Run-Times Module Vehicle Up to 199
$20.10 /
vehicle / month
$4,000.00 /
month
13 Hosting, computer and network services Included in Lines 8-12 $0 $0 DISCOUNT: Bulk pricing discount equivalent to two modules (monthly cost) -$8,000.00 /
month
TOTAL MONTHLY COST $12,000.00
TOTAL ANNUAL COST $144,000.00
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 211 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
The total amount paid by the City under this Agreement during the Term and Option Term shall not exceed $878,000.

Compensation to City if Uptime Minimum Requirements are Not Met Swiftly, Inc. commits to a minimum uptime percentage of 99.9%, calculated monthly.

The following service credits to the City apply should the monthly uptime percentage drop below 99.5% for any month of service.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 212 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit E
Insurance Requirements
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 213 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Exhibit E
Insurance Requirements
Consultant shall procure and maintain for the duration of the Agreement insurance against claims that may arise from or in connection with the performance of the work hereunder by the Consultant, its agents, representatives, employees or subcontractors.

Minimum Scope and Limits of Insurance
Coverage shall be at least as broad as:

1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal and advertising injury, with limits of no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (Insurance Services Office Form CG 25 04) or the general aggregate limit shall be twice the required occurrence limit.

2. Automobile Liability: Insurance Services Office Form CA 00 01 covering Code 1 (any auto), or if Consultant has no owned autos, Code 8 (hired) and Code 9 (non-owned), with limits of no less than $1,000,000 per accident for bodily injury and property damage.

3. Workers’ Compensation: Workers’ Compensation insurance as required by the State of California, with Statutory Limits and Employers’ Liability Insurance with limits of no less than $1,000,000 per accident for bodily injury or disease (see footnote #1).

4. Technology Professional Errors and Omissions/Cyber Liability: Insurance with a limit of not less than $1,000,000 per occurrence or claim/$2,000,000 in the annual aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations undertaken by Consultant in this Agreement and shall include, but not be limited to, claims involving infringement of intellectual property, including but not limited to infringement of copyright, trademark, invasion of privacy violations, information theft, release of private information, alteration of electronic information, extortion, and network security. The policy shall also provide coverage for breach response costs, regulatory fines and penalties, and credit monitoring expenses with limits sufficient to respond to these obligations. Further, the policy shall include, or be endorsed to include property damage liability coverage for damage to, alteration of, loss of, or destruction of electronic data or information “property” of the City of Santa Monica in the care, custody, and control of the Consultant.

If the Consultant maintains broader coverage or higher limits than the minimums shown above, the City of Santa Monica requires and shall be entitled to any broader coverage and DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 214 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City of Santa Monica.

Other Insurance Provisions

1. The insurance policies are to contain, or be endorsed to contain, the following provisions:
a. Additional Insured Status: The City of Santa Monica, its officers, officials, employees and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of Consultant including materials, parts, or equipment furnished in connection with such work or operations. CGL coverage can be provided in the form of an endorsement to the Consultant’s insurance (at least as broad as Insurance Services Office Form CG 20 10 11 85, or if not available, through the addition of a combination of (1) CG 20 10, CG 20 26, CG 20 33, or CG 20 38 and (2) CG 20 37).
b. Primary Coverage: For any claims related to this Agreement, the Consultant’s insurance shall be primary coverage at least as broad as Insurance Services Offices Form CG 20 01 04 13 as respects the City of Santa Monica, its officers, officials, employees and volunteers. Any insurance or self-insurance maintained by the City of Santa Monica, its officers, officials, employees or volunteers shall be in excess of the Consultant’s insurance and shall not contribute with it. c. Notice of Cancellation: Each insurance policy required herein shall state that coverage shall not be cancelled except after notice has been given to the City of Santa Monica.
d. Waiver of Subrogation: Consultant hereby grants to the City of Santa Monica a waiver of any right of subrogation which any insurer of said Consultant may acquire against the City of Santa Monica by virtue of payment of any loss. Consultant agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Santa Monica has received a waiver of subrogation endorsement from the insurer.

Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City of Santa Monica. The City of Santa Monica may require the Consultant to purchase coverage with a lower deductible or retention or provide satisfactory proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City of Santa Monica.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 215 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to the City of Santa Monica.

Claims Made Policies

1. If the Professional Liability policy provides “claims made” coverage:
a. The Retroactive Date must be shown and must be before the date of this Agreement or the start of work.
b. The insurance must be maintained, and evidence of insurance must be provided for at least 5 years after completion of work.
c. If the policy is cancelled or not renewed, and not replaced with another “claims made” policy form with a Retroactive Date prior to the effective Agreement date, the Consultant must purchase “extended reporting” coverage for a minimum of 5 years after completion of work.

Verification of Coverage
Consultant shall furnish the City of Santa Monica with original certificates and amendatory endorsements (or copies of the applicable policy language effecting coverage provided by this clause). All certificates and endorsements are to be received and approved by the City of Santa Monica before work commences. However, failure to obtain required documents prior to the work beginning shall not waive the Consultant’s obligation to provide them.

The City of Santa Monica reserves the right to require complete, certified copies of all required insurance policies, including the endorsements required herein, at any time.

Failure to Maintain Insurance Coverage
If Consultant, for any reason, fails to maintain insurance coverage which is required pursuant to this Agreement, the same shall be deemed a material breach of contract. The City of Santa Monica, at its sole option, may terminate this Agreement and obtain damages from the Consultant resulting from said breach. Alternatively, the City of Santa Monica may purchase such coverage (but has no special obligation to do so), and without further notice to the Consultant, the City may deduct from sums due to the Consultant any premium costs advanced by the City for such insurance.

Subcontractors
DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 216 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.) June 2019
Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. All exceptions must be approved in writing by the Risk Manager.

Footnotes
# 1: Workers’ Compensation insurance coverage is not required if the Consultant does not have employees. The Consultant must, however, execute the City’s Workers’ Compensation Coverage Exemption Declaration Form.

DocuSign Envelope ID: 62420B8C-E7F5-4120-AAAB-B0569A11EB9B

3.A.b
Packet Pg. 217 Attachment: Swiftly SaaS Agreement_Executed_2020-05-18 (4772 : First Modification to Contract with Swiftly, Ltd.)

CITY OF SANTA MONICA

OAKS INITIATIVE NOTICE

NOTICE TO APPLICANTS, BIDDERS, PROPOSERS

AND OTHERS SEEKING DISCRETIONARY PERMITS, CONTRACTS,

3.A.c
Packet Pg. 218 Attachment: Swiftly_OAKS INITIATIVE FORM Signed 2.15.2022 (4772 : First Modification to Contract with Swiftly, Ltd.)

CITY OF SANTA MONICA

Public benefits include:

1. Personal services contracts in excess of $25,000 over any 12-month period;

2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12-month period;

3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month period;

4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month period;

5. Land use variance, special use permit, or other exception to an established land use plan, where the decision has a value in excess of $25,000;

6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12-month period; or

7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12-month period.

Name(s) of persons or entities receiving public benefit:

Name(s) of trustees, directors, partners, and officers:

Name(s) of persons with more than a 10% equity, participation, or revenue interest:

3.A.c
Packet Pg. 219 Attachment: Swiftly_OAKS INITIATIVE FORM Signed 2.15.2022 (4772 : First Modification to Contract with Swiftly, Ltd.) City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.B
1 of 4
To: Mayor and City Council
From: Rick Valte, Public Works Director, Public Works, Water Resources Subject: Approval of Second Modification to Agreement #10613 with Vertech Industrial Systems LLC for Programming Water, Wastewater, Recycled Water and Storm Water Control System Process Improvements
Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a second modification to agreement #10613 in the amount of $198,650 with Vertech Industrial Systems, LLC for programming water, wastewater, recycled water, and storm water control system process improvements for the Public Works Department. This will result in a five-year amended agreement with a new total amount not to exceed $759,400, with future year funding contingent on Council budget approval.

Summary
The City’s Water Resources Division operates and maintains a network of water, wastewater, and storm water facilities in the City of Santa Monica and the City of Los Angeles, including two water treatment plants, four reservoirs, ten groundwater wells, the Santa Monica Urban Runoff Recycling Facility (SMURRF), four storm water diversions, a storm water harvesting tank, and a wastewater pump station. In addition, the City’s water distribution and wastewater collection systems comprise over 400 miles of pipeline collectively. The City is also expanding its water and wastewater infrastructure with new projects to meet City water self-sufficiency initiatives.

The Water Resources Division has contracted with Vertech Industrial Systems LLC (Vertech) to assist in efforts to modernize and standardize infrastructure of the City’s water, wastewater, and storm water facilities. Through on-going work to modernize the

3.B
Packet Pg. 220
2 of 4
monitoring and control capabilities associated with the production and processing of water, staff has identified new control system process improvements that would enhance operational efficiency (e.g., reduced plant downtime, improving water quality reliability, and increasing water production efficiency). Staff recommends an increase in contract authority for agreement #10613 to implement these improvements and maintain continuity of on-call technical support provided by Vertech.

Discussion
A key component in operating and monitoring the performance of all the City’s water and wastewater infrastructure is the Supervisory Control and Data Acquisition (SCADA) system. Standard in all water utilities, a SCADA system is an electronic control system for operating automated processes, monitoring of performance, and storing operational data. Upkeep of the SCADA system and monitoring/controls infrastructure requires continual evaluation of asset health, operational efficiency, and identifying actionable measures to make improvements when deficiencies are identified.

On January 23, 2018, Council authorized a contract with Vertech to perform an assessment of the City’s water and wastewater SCADA system, provide a roadmap for implementing upgrades/enhancements to the system, and provide on-call integrator services, training, and user documentation. Through ongoing work under this contract, Vertech and City staff jointly identified additional key improvements to the process control programming required at the Arcadia Water Treatment Plant and throughout the potable water distribution system that would improve operations and water quality.

These improvements pertain to a variety of process control areas, including:
• Integrating monitoring capabilities at the City’s water reservoirs to reduce water age and enhance water quality;
• Increased monitoring and controls of the City’s booster pump station to minimize start/stop cycles and to operate as much as possible during lower energy cost periods;

3.B
Packet Pg. 221
3 of 4
• Implement communication protocol at the City’s well fields to enhance monitoring and control of desired water quality (e.g., chlorine added) from each groundwater well; and
• Membrane and filtration control routines to improve performance efficiency, including reduced cleaning requirements of the membranes.

Additional funding is requested through this contract modification to address these process control improvements and maintain continuity of on-call technical support provided by Vertech.

Past Council Actions
Meeting Date Description
01/23/18
(Attachment A)
Approval of Agreement for Water and Wastewater Consulting Services for SCADA Systems Integration and Support
Financial Impacts and Budget Actions
Staff seeks authority to approve available funding from the Water and Wastewater Funds to increase the amount of the contract with Vertech for control system process improvements. Future year funding is contingent on Council budget approval.

Contract Modification Request
Agreement #
Current Authorized
Amount
Modified Request
Amount Dept/CIP Account # Total Revised Contract Amount 10613 $174,603 $104,000 50500001.537000 $278,603
$174,603 $41,650 51500001.537000 $216,253
$105,772 $41,000 51500001.529450 $146,772
$105,772 $12,000 51500001.529420 $117,772
Total: $560,750 $759,400

3.B
Packet Pg. 222
4 of 4
Prepared By: Sunny Wang, Water Resources Manager
Approved Forwarded to Council
Attachments:

A. January 23, 2018 Staff Report (Web Link)
B. Oaks Initiative Form
C. CT 10613 (CCS) - Original Agreement
D. CT 10613 (CCS) - Modification #1

3.B
Packet Pg. 223

CITY OF SANTA MONICA

OAKS INITIATIVE NOTICE

NOTICE TO APPLICANTS, BIDDERS, PROPOSERS

AND OTHERS SEEKING DISCRETIONARY PERMITS, CONTRACTS,

DocuSign Envelope ID: 7CEEAFE6-0657-4A7F-AD5E-AECF787B5D9E

3.B.b
Packet Pg. 224 Attachment: Oaks Initiative Form (4874 : Modification 2 Vertech PSA)

CITY OF SANTA MONICA

Public benefits include:

1. Personal services contracts in excess of $25,000 over any 12-month period;

2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12- month period;

3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month period;

4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month period;

5. Land use variance, special use permit, or other exception to an established land use plan, where the decision has a value in excess of $25,000;

6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12- month period; or

7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12- month period.

Name(s) of persons or entities receiving public benefit:

Name(s) of trustees, directors, partners, and officers:

Name(s) of persons with more than a 10% equity, participation, or revenue interest:

Bid/PO/Contract # ____________________________ CT #10613 (CCS) Permit # ___________________________ Vertech Industrial Systems, LLC None Titus Crabb, Robert Morris DocuSign Envelope ID: 7CEEAFE6-0657-4A7F-AD5E-AECF787B5D9E 1/7/2022
President
[email protected] 480-756-2300
Titus Crabb

3.B.b
Packet Pg. 225 Attachment: Oaks Initiative Form (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 226 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 227 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 228 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 229 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 230 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 231 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 232 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 233 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 234 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 235 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 236 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 237 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 238 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 239 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 240 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 241 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 242 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 243 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 244 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 245 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 246 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 247 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 248 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 249 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 250 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 251 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 252 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 253 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 254 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 255 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 256 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 257 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 258 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 259 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 260 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 261 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 262 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 263 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 264 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 265 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 266 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 267 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 268 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 269 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 270 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 271 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 272 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 273 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 274 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 275 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 276 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 277 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 278 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 279 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 280 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 281 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 282 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 283 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 284 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 285 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 286 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 287 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 288 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 289 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 290 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 291 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 292 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 293 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 294 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 295 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 296 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 297 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 298 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 299 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 300 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 301 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 302 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 303 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 304 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 305 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 306 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 307 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 308 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA)

3.B.c
Packet Pg. 309 Attachment: CT 10613 (CCS) - Original Agreement (4874 : Modification 2 Vertech PSA) 1 FIRST MODIFICATION OF AGREEMENT NO. 10613 (CCS)
This First Modification of Agreement Number 10613 (CCS) (“First Modification”), entered into as of _________________(“Execution Date”), by and between the City of Santa Monica, a municipal corporation (“City”), and Vertech Industrial Systems, LLC (“Consultant”) is made with reference to the following:

RECITALS
A. On or about May 1, 2018, the City and Consultant entered into Agreement Number 10613 (CCS) for Supervisory Control & Data Acquisition (SCADA) integration with the Water Resources Division (“Original Agreement”).

B. The City and Consultant desire to modify the Original Agreement to increase the contract price by the contingency amount to pay for services not yet completed.

TERMS AND CONDITIONS
Now, therefore, the undersigned parties do hereby mutually agree to modify the Original Agreement as follows:

1. Section 2 of the Original Agreement entitled “Vertech Services” shall be modified by adding the following paragraph:

Additional Services. Consultant will perform all of the additional services (“Additional Services”) described in Exhibit A-1, Scope of Services. Consultant will complete the Additional Services in accordance with Exhibit B-1, Budget.

2. Section 5 of the Original Agreement entitled “Compensation” shall be modified by adding the following paragraph:

Compensation. The City will compensate Consultant for the Additional Services in an amount not to exceed $50,977, as set forth in Exhibit B-1. The total contract price for services pursuant to the Original Agreement and this First Modification shall not exceed $560,750.

3. Exhibit A-1 and Exhibit B-1 are attached hereto and incorporated herein by this reference.

DocuSign Envelope ID: 83F669FD-0AB5-462D-B97F-BC0529EAD82E 2/11/2022

3.B.d
Packet Pg. 310 Attachment: CT 10613 (CCS) - Modification #1 (4874 : Modification 2 Vertech PSA) 2 4. Except as expressly modified by this First Modification, all other terms and conditions of the Original Agreement shall be and remain in full force and effect.

5. Counterparts. This Agreement and all amendments and supplements to it may be executed in counterparts, and all counterparts together shall be construed as one document. Counterparts hereof that are transmitted by facsimile or electronic transmission shall be given identical legal effect as an original.

IN WITNESS WHEREOF, the parties have executed this First Modification as of the date and year first written above.

ATTEST:
______________________________

DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________

LANE DILG
City Attorney

CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________

RICK COLE
City Manager
ABC Corporation
#VENDOR
By: _______________________________
DocuSign Envelope ID: 83F669FD-0AB5-462D-B97F-BC0529EAD82E 2/6/2022
Interim City Attorney
Joseph Lawrence
2/7/2022
Titus Crabb
Vertech Industrial Systems, LLC
President
City Manager
David White
2/11/2022
Denise Anderson-Warren
City Clerk
2/15/2022

3.B.d
Packet Pg. 311 Attachment: CT 10613 (CCS) - Modification #1 (4874 : Modification 2 Vertech PSA) EXHIBIT A‐1
Scope of Services
Ignition SCADA system programming:
 Update Arcadia Water Treatment Plant startup/shutdown screens  Add screen displaying MWD interconnect valve statistics  Create and prepopulate historical trending and reporting dashboard  Participate in operation team review meetings, and make user interface modifications requested
 Facilitate operator training for use of new SCADA interface DocuSign Envelope ID: 83F669FD-0AB5-462D-B97F-BC0529EAD82E

3.B.d
Packet Pg. 312 Attachment: CT 10613 (CCS) - Modification #1 (4874 : Modification 2 Vertech PSA) EXHIBIT B‐1
Budget
Original Contract ($509,773) + Contingency ($50,977)
Total NTE: $560,750
DocuSign Envelope ID: 83F669FD-0AB5-462D-B97F-BC0529EAD82E

3.B.d
Packet Pg. 313 Attachment: CT 10613 (CCS) - Modification #1 (4874 : Modification 2 Vertech PSA) City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.C
1 of 6
To: Mayor and City Council
From: Rick Valte, Public Works Director, Public Works, Resource Recovery & Recycling
Subject: Award RFP #297 to Arakelian Enterprises, Inc., dba Athens Services, for Organics Processing and Recycling Services
Recommended Action
Staff recommends that the City Council:

1. Award RFP# 297 to Arakelian Enterprises, Inc. dba Athens Services for organics processing and recycling services for the Public Works Department; and

Summary
Senate Bill 1383 (SB 1383) requires statewide mandatory organics recycling of all California residents and businesses beginning January 1, 2022. The law triggers a tremendous market demand for local jurisdictions to secure services from organics processing facilities that have the capacity to accept, process, and recycle curbside organics to meet SB 1383’s regulatory compliance requirement. Following a competitive Request for Proposals (RFP) process, staff recommends Arakelian Enterprises, Inc., dba Athens Services, as the best contractor to provide organics processing and recycling services for the City. Staff recommends Council authorize a contract in an amount not to exceed $4,280,000 (including a 10% contingency) for two years, with three additional one-year renewal options in the amount of $9,920,000 over the three years, for a total amount not to exceed $14,200,000 over a five-year period.

3.C
Packet Pg. 314
2 of 6
Discussion
Organics
Organic materials, or organics, are previously living organisms. Organics encompass all food materials and green materials, including food scraps and leftovers such as fruits, vegetables, meats, dairy, and bones; food-soiled paper products such as oil-stained paper bags, used paper napkins, and greasy pizza boxes; and landscape materials such as plants, grass clippings, and yard trimmings.

Organics Recycling in Santa Monica
Santa Monica began offering organics collection services in 1998. Drivers from the Resource Recovery and Recycling (RRR) Division collect organics in the green containers, after which the materials are transported by our contracted hauler to an organics processing facility and recycled into reusable products such as compost, mulch, and renewable energy. In 2012, the City expanded its curbside organics collection program by being one of the first cities in the State to accept commingled green waste and food waste. Since then, customers living in single-family residences have been able to place items such as yard trimmings and food scraps in the same green container for organics recycling. Property owners of multi-family and commercial buildings could also voluntarily request green containers and receive the same organics collection service at no additional cost.

The City diverts approximately 16% of its total solid waste generation per year from the landfills through its curbside organics collection program. In the last three years alone, Santa Monicans recycled a total of 45,762 tons or 91.5 million pounds of organics by placing their food scraps and plant materials in the City’s green containers.

Senate Bill 1383 (SB 1383)
SB 1383 mandates statewide organics recycling of all California residents and businesses as well as surplus food recovery from the largest food producers such as supermarkets, hotels, and large restaurants beginning January 1, 2022. Every year, Californians discard more than six million tons of food waste as landfill trash.

3.C
Packet Pg. 315
3 of 6
Meanwhile, landfills are responsible for over 20% of California’s total emissions of methane gas. When organics decompose in landfills, they emit methane, a climate super pollutant far more potent than carbon dioxide and is a major contributor to greenhouse gas emissions, global warming, and climate change. SB 1383 targets organics to combat climate change because organics is the largest stream (67%) of discarded materials that end up in landfills.

Although many in the City have utilized organics collection services for years, SB 1383 requires all jurisdictions in California – including Santa Monica – to provide organics collection services to all residents and businesses starting in 2022. The City Council acted swiftly by adopting Ordinance 2685 on November 9, 2021, adding Section 5.46 to the Santa Monica Municipal Code (SMMC) to mirror SB 1383’s organics recycling mandate (Attachments A and B) and requiring all residents and businesses to begin separating their organics from their landfill trash.

Since the ordinance was adopted, the City has deployed a broad-scale organics recycling marketing and outreach campaign, including activities such as: neighborhood group meetings; Chamber of Commerce meetings; business improvement district meetings; one-on-one site visits with residents, businesses, and property managers; press releases; blog posts; SaMo News blasts; dedicated section on the City website with frequently asked questions (santamonica.gov; keyword “organics”); weekly social media posts; flyers; direct mailers; utility bill inserts; Seascape articles; park banners; newspaper ads; digital ads; radio ads; social media ads; a podcast on Santa Monica Daily Press; a radio interview on KCRW; and an interview with the RAND Corporation.

Outreach activities will continue throughout 2022, including an education booth at the Black History Greens Festival held at the Virginia Avenue Park on February 22, 2022, and a two-day compost and kitchen food scrap pail giveaway event (free to all Santa Monica residents) that will be held at the City Yards on March 12-13, 2022.

Compliance with SB 1383 means increased expenditures for the City to recycle organics instead of landfilling the material as trash, to purchase organics containers for residents and businesses that don’t have one, and to dedicate more staffing and

3.C
Packet Pg. 316
4 of 6
resources on education and outreach as required. Staff is applying for $123,000 in grant funds from the SB 1383 Local Assistance Grant Program to cover the cost of outreach supplies and support community education.

Although there is a cost to recycle organics, the environmental and climate cost of inaction far outweighs the financial investment. Solid waste rates have not increased during the COVID-19 pandemic. It is anticipated that rate adjustments would be required upon the completion of a comprehensive rate study analysis. RRR staff is working with a solid waste consulting firm to examine the full financial effects of SB 1383 and is expecting to return to Council later this year to discuss rate changes.

Contractor Selection
Contractor Recommendation
Best Qualified
Contractor
Arakelian Enterprises, Inc., dba Athens Services
Evaluation Criteria Price; the ability, capacity, and skill of the bidder to perform or provide the services; the character, integrity, reputation, judgment, training, experience, and efficiency of the bidder. The City shall have absolute discretion in determining the applicability and weight of the criteria listed above. The City is not required to select the bid with the lowest price.

Municipal Code SMMC 2.24.190
RFP Data
Date Posted Posted On
Advertise In
(City Charter & SMMC)
Vendors
Downloaded
Date Publicly
Opened
11/17/2021 City's Online
Bidding Site
Santa Monica Daily Press 28 1/6/2022
Justification to Award
Staff recommends Arakelian Enterprises, Inc., dba Athens Services, based on the company’s experience with organics processing, its price, and its ability to offer access to two different Material Recovery Facilities (MRFs) within a reasonable distance from Santa Monica.

Founded in 1957, Athens is a family-owned local company that has been serving communities in the greater Los Angeles area for 65 years. Athens is the largest solid waste hauler in Los Angeles County in terms of tonnage from all three streams (landfill trash, recyclables, and organics), and it has vast RFPs Received
Agromin Athens Dyrt LA County Sanitation
Recology RWP Landscape Specialized Reuse Waste Management

3.C
Packet Pg. 317
5 of 6
experience processing materials from cities including Beverly Hills, Culver City, Glendale, Hermosa Beach, Long Beach, Los Angeles, Pasadena, Redondo Beach, Thousand Oaks, Torrance, and West Hollywood.

Athens’ proposal was not the lowest cost, but it offers one of the shortest distances from Santa Monica to either of its MRFs in Sun Valley (27 miles) or City of Industry (31 miles), reducing the City’s transfer hauling cost and thereby overall cost passed on to ratepayers. Additionally, having the option to transfer materials to two different facilities provides operational flexibility and real-time transportation logistical advantages.

After Santa Monica’s organics are delivered to either MRF, contaminants are sorted out while the cleaner materials are transported to composting facilities in Lamont (near Bakersfield) or Victorville.

The materials are further processed at the composting facilities, and the final product is Organic Materials Review Institute (OMRI) certified, organic, natural, nutrient-rich premium grade compost used by agricultural customers in Central California, sold to consumers in retail hardware stores like Home Depot and Lowe’s, and returned to our community in a closed loop through the City’s quarterly free compost giveaway events open to all Santa Monica residents.

Below is a list of materials that should be placed in the green organics container and items that will be sorted out as residual contamination and sent to the landfill:

Material Type Yes No Examples
All food materials X Fruits, vegetables, dairy, eggshells, meat, bones, food scraps, leftovers
All green materials X Leaves, grass, flowers, plants, twigs, branches (no woody palm fronds)
Food-soiled papers X Greasy paper napkins, paper towels, pizza boxes, paper bags, uncoated paper takeout containers (no wax or plastic coating) Natural fiber utensils
and serveware
X Paper straws, wood beverage stirrers, paper plates, paper bowls, bamboo cutleries
Plastic or
Biodegradable plastics
X Any kind of plastic wraps, films, bags, cutleries, or containers, including takeout containers that claim to be made of
biodegradable or compostable plastic (PLA)
Plastic bags or liners X Plastic or recycled plastic trash bags; plastic or recycled plastic kitchen pail liners
Compostable bags or
liners
X All bags placed in the green container -- except paper bags (i.e. food-soiled paper) -- will be sorted out as residual contamination and sent to landfill
Past Council Actions
Meeting Description
10/26/2021 Introduce the First Reading of an Ordinance to Comply with

3.C
Packet Pg. 318
6 of 6
(Attachment A) SB 1383’s Mandatory Organics Recycling Requirements 11/9/2021
(Attachment B)
Adopt Ordinance 2685 to Add SMMC 5.46 Pertaining to
Mandatory Organics Recycling
Financial Impacts and Budget Actions
Staff seeks authority to approve funding from the Resource Recovery and Recycling Fund to award a contractual services agreement with Arakelian Enterprises, Inc., dba Athens Services, for organics processing and recycling services.

The actual cost of this contract is dependent upon both the amount of organics residents and businesses place in their green containers and the level of residual contamination in our materials. The contract budget is estimated based on an analysis of the City’s historical tonnage data plus the anticipated increase in organics tonnage pursuant to the implementation of SB 1383 and the City’s mandatory organics recycling ordinance strategies. Future year funding is contingent on Council budget approval.

Contract Request
FY 2021-22
Budget Request
Amount
Department Account # Total Contract
Amount
$452,000 54500002.523010 $14,200,000
Prepared By: Yvonne Yeung, Resource Recovery and Recycling Administrator Approved Forwarded to Council
Attachments:

A. October 26, 2021 Staff Report – Introduction of Mandatory Organics Recycling Ordinance (Web Link)
B. November 9, 2021 Staff Report – Adoption of Mandatory Organics Recycling Ordinance (Web Link)
C. Athens Services Oaks Form

3.C
Packet Pg. 319
20 CITY OF SANTA MONICA

Public benefits include:

1. Personal services contracts in excess of $25,000 over any 12-month period;

2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12-month period;

3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month period;

4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12- month period;

5. Land use variance, special use permit, or other exception to an established land use plan, where the decision has a value in excess of $25,000;

6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12-month period; or

7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12-month period.

Name(s) of persons or entities receiving public benefit:

Name(s) of trustees, directors, partners, and officers:

Name(s) of persons with more than a 10% equity, participation, or revenue interest:

Bid/PO/Contract # ____________________________ Permit # ___________________________ Arakelian Enterprises, Inc. dba Athens Services
Ron J. Arakelian, Jr. - President & CEO
Michael R. Arakelian - Secretary
Ron J. Arakelian, III - Executive Officer
Adam Arakelian - Executive Officer
Greg Loughnane - Executive Director
Cord Laule - Chief Financial Officer
Gary Clifford - Executive Vice President
Ron Arakelian, Jr., Owner/Officer
Michael Arakelian, Owner/Officer
Ron Arakelian III, Owner/Officer
Greg Loughnane Executive Director
[email protected] (626) 336-3636
Jan. 6, 2022

3.C.c
Packet Pg. 320 Attachment: Athens Services Oaks Form (4927 : Organics Processing and Recycling Services) City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.D
1 of 3
To: Mayor and City Council
From: Rick Valte, Public Works Director, Public Works, Water Resources Subject: Approval of First Modification to Agreement #10692 with General Pump Company Inc. for Water Well and Booster Pump Maintenance Services Recommended Action
Staff recommends that the City Council authorize the City Manager to negotiate and execute a first modification to agreement #10692 CCS in the amount of $515,000 with General Pump Company Inc. for water well and booster pump maintenance services for the Public Works Department. This will result in a five-year amended agreement with a new total amount not to exceed $2,695,000, with future year funding contingent on Council budget approval.

Summary
To ensure the delivery of safe and reliable potable water, the City contracts out maintenance, repair, and installation services for groundwater wells and booster pumps used in the production, treatment, and distribution of high-quality potable water to Santa Monica customers. Most of the City’s groundwater wells currently in operation are over 30 years old. In the last two years, four of the City’s ten groundwater wells experienced prolonged outages and increased material costs due to COVID-19 supply chain impacts, resulting in unforeseen rising maintenance costs. Additional funding is needed to ensure the continuity and reliability of the City’s existing groundwater wells and booster pumps. Staff recommends increasing the current General Pump Company Inc. agreement #10692 by $515,000, for a new total amount not to exceed $2,695,000 for services through June 30, 2023.

3.D
Packet Pg. 321
2 of 3
Discussion
The City relies on local groundwater supplies for over 50 percent of its water supply.

Groundwater is pumped from the Santa Monica Basin for treatment and a variety of services are required to maintain production and reliable operations. These services include chemical treatments, jetting, nylon/wire brush services to remove well debris from the well screens, video logging to troubleshoot and assess conditions, and repairs to motors, casings and controls. Groundwater wells, treatment system pumps, and booster pump maintenance, installation, and repair services are required to keep potable water production, treatment, and distribution operations running continuously and reliably on a 24/7 basis.

The Water Resources Division currently operates and maintains a total of ten groundwater wells. The two most recently installed groundwater wells were put into operation in 2012 and 1993, respectively. The remaining wells were installed in the 1980s or earlier and are over 30 years old. In the last two years, four groundwater wells were taken out of service for comprehensive repairs. Combined with supply-chain delays and parts shortages due to the COVID-19 pandemic, routine service costs and materials increased and this has resulted in the City importing up to an additional 800 acre-feet of water per year, on average, from the Metropolitan Water District of Southern California (MWD), costing up to $850,000 annually.

To help enhance resiliency and maintain production during routine maintenance or unforeseen downtimes of groundwater wells in the future, two recently completed replacement wells will begin operating as part of the Olympic Well Field Restoration and Arcadia Water Treatment Plant Expansion Project, scheduled to be completed in 2023.

The Public Works Department is also in the design phase to replace two additional groundwater wells in the Charnock Well Field. Construction for this project is anticipated to begin later this year and be completed in 2024. In the interim, additional funding is needed to ensure continuation of needed maintenance and repairs for ageing groundwater wells and booster pumps to maintain production of local water supplies.

3.D
Packet Pg. 322
3 of 3
Past Council Actions
Meeting Date Description
06/012/18
(Attachment A)
Original bid and award of agreement with General Pump Company Inc. for water well and booster pump maintenance and repair services
Financial Impacts and Budget Actions
Staff seeks authority to approve funding from the Water Fund to increase the amount of the contract with General Pump Company Inc. for water well and booster pump maintenance and repair services. Future year funding is contingent on Council budget approval.

Contract Modification Request
Agreement #
Current Authorized
Amount
Modified Request
Amount Dept/CIP Account # Total Revised Contract Amount 10692 $2,180,000 $515,000 50500001.550010 $2,695,000
Prepared By: Sunny Wang, Water Resources Manager
Approved Forwarded to Council
Attachments:

A. Staff Report - Item 3F - June 12, 2018
B. CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract
C. Oaks (General Pump)

3.D
Packet Pg. 323
City Council
Report
City Council Meeting: June 12, 2018
Agenda Item: 3.F
1 of 5
To: Mayor and City Council
From: Susan Cline, Director, Public Works, Water Resources Subject: Contract Award and Modification for Water Well and Pump Maintenance Recommended Action
Staff recommends that the City Council:

1. Award Bid #4332 to General Pump Company, a California-based company, for water well and booster pump maintenance and repair services;

2. Authorize the City Manager to negotiate and execute a contract with General Pump Company, in an amount not to exceed $2,180,000 over a five-year period, including 2.5% annual price increases, with future year funding contingent on Council budget approval.

3. Authorize the City Manager to negotiate and execute a first modification to agreement #10084 with General Pump Company, in an amount not to exceed $155,000 for emergency repair of water well Charnock-13 and additional well and booster pump services through June 30, 2018. This will result in an amended agreement with a new total amount not to exceed $683,000.

Executive Summary
To ensure the delivery of safe and reliable potable water, the City contracts out maintenance, repair and installation services for water wells and booster pumps used in the production, treatment and distribution of potable water to Santa Monica customers.

Staff recommends awarding a contract to service and maintain the City’s inventory of wells and booster pumps to General Pump Company in an amount not to exceed $2,180,000 over a five-year period. To cover emergency repair costs for water production well Charnock-13, staff also recommends increasing the current General Pump Company agreement #10084 by $155,000, for a new total amount not to exceed $683,000 for services through June 30, 2018.

Background
The City currently has an inventory of 10 water production wells and 38 booster pumps used in the production, treatment and distribution of potable water sourced from the

3.D.a
Packet Pg. 324 Attachment: Staff Report - Item 3F - June 12, 2018 (4939 : 1st Mod to General Pump Contract) 2 of 5
Santa Monica Groundwater Basin and provided to approximately 18,000 Santa Monica residential, commercial and institutional water accounts. Of Santa Monica’s annual water usage of approximately 11,500 acre-feet, 65% is currently produced locally with the remainder imported from the Metropolitan Water District of Southern California (MWD) at a cost of $1,015 per acre-foot (one acre-foot = 325,851 gallons). The majority of the City’s wells and booster pumps are located at the Arcadia Water Plant and Charnock Well Field sites located in West Los Angeles, with other equipment located in Santa Monica, including reservoirs and pump stations.

Discussion
The Water Resources Division requires water well and booster pump maintenance, installation and repair services to keep City potable water production, treatment and distribution operations running smoothly on a 24/7 basis. City water wells pump groundwater from the Santa Monica Basin for treatment and require a variety of services including chemical treatments, jetting, nylon/wire brush services to remove well debris, video logging, and repairs to motors, casings and controls. Booster pumps help maintain adequate system water pressure and move water from wells to treatment and storage sites, and then to end users through the City’s 205-mile network of water mains and fire hydrants. Booster pumps require periodic replacement and repairs including fabrication of custom parts including wear rings, line shafts and bowl assemblies.

The City requires that the selected contractor have a machine shop capable of fabricating custom well and pump parts, supplying and installing new equipment as needed, providing pump rigs, cranes, service trucks, and responding to urgent service requests within 24 hours of notice on a 24/7 basis.

In each of the last three years, a Charnock production well has been out of service due to repairs for at least three months. This has resulted in the City’s importing an additional 300- to 750 acre-feet of water per year from the Metropolitan Water District of Southern California (MWD), costing approximately $300,000 to $750,000 per year.

Water Resources Division staff have determined that preventive service visits would minimize or eliminate future prolonged well production stoppages. Beginning in July

3.D.a
Packet Pg. 325 Attachment: Staff Report - Item 3F - June 12, 2018 (4939 : 1st Mod to General Pump Contract) 3 of 5
2018, the division plans to begin preventive service including semiannual vibration analysis and annual alignment checks / realignment service on all wells and booster pumps.

To achieve the City’s goal of 100% water self-sufficiency (no imported water from MWD), it is anticipated that the City’s inventory of water production wells would be expanded or partially replaced in the next few years, requiring additional well and pump maintenance and installation services. Staff will return to Council in Summer 2018 with a Sustainable Water Master Plan Update, which will include the timeline and estimated costs for the City to achieve water self-sufficiency.

Vendor Selection
On March 21, 2018, the City published Notices Inviting Bids to furnish labor and materials for water well and booster pump maintenance and repair services in accordance with City specifications. The bid was posted on the City’s on-line bidding site, and notices were advertised in the Santa Monica Daily Press in accordance with City Charter and Municipal Code provisions. A total of 29 vendors downloaded the bid.

One bid was received and publicly opened on April 16, 2018 per Attachment A.

Procurement staff conducted additional outreach to vendors who downloaded the bid to see why they did not submit a bid. Three responses were received; one vendor indicated they did not have the required contractor’s license classifications, another declined to bid due to the number of sick days required by the City, and the third vendor declined to bid for unspecified reasons.

The bid was evaluated based on the criteria in SMMC 2.24.072, including price, previous experience, ability to deliver and compliance with City specifications. General Pump Company has provided similar services satisfactorily since 1999 with Council approval obtained for the past six years on September 11, 2012 and June 23, 2015 (Attachments B and C). General Pump Company can respond to emergency repair requests within 24 hours on a 24/7 basis and operates a machine shop capable of fabricating water well and booster pump parts. General Pump Company also maintains a fleet of trucks, cranes and pump rigs capable of servicing Santa Monica’s well and

3.D.a
Packet Pg. 326 Attachment: Staff Report - Item 3F - June 12, 2018 (4939 : 1st Mod to General Pump Contract) 4 of 5
booster pump equipment. Reasonable 2.5% annual pricing increases are offered for contract years two to five. Staff verified that General Pump Company’s contractor’s license (General Engineering “A”, Well Drilling C-57 and Machinery and Pumps D-21 classifications) is active and in good standing. Based on these criteria, General Pump Company is recommended as the best bidder.

Water Production Well Charnock-13 Urgent Repairs
On November 29, 2017, the City’s top producing water well, Charnock-13, failed due to a worn-out pump bowl assembly (last replaced in 2010) and an injection line. An investigation revealed red iron incrustations and sludge through the entire pump/column pipe. Prior to starting the work for Charnock-13 the City had already expended $409,925 out of the $528,000 (authorized by Council on June 23, 2015 for a three-year contract. Water Resources staff had primary contractor General Pump Company perform pump/motor repairs and chemical rehabilitation on Charnock-13 to return the well to operational status in June 2018 at a cost of $233,969. Added to the $409,925 previously expended under General Pump Company contract #10084 since July 2015, total contract expenditures of $643,894 exceeded the $528,000 amount authorized by Council on June 23, 2015 by $115,894. Staff recommends Council approve a first modification to contract #10084 in the amount of $155,000, for a new total not to exceed amount of $683,000, to cover the Charnock-13 urgent repair cost and additional well and booster pump repair services through June 30, 2018.

Financial Impacts and Budget Actions

1. The contract to be awarded to General Pump Company is for an amount not to exceed $2,180,000. Funds in the amount of $400,000 are available in the Proposed FY 2018-19 Budget in the Public Works Department. The contract will be charged to the following accounts:
25671.555010 / 50500001-550010 $125,000
25672.555010 / 50500002-550010 $225,000
25673.555010 / 50500003-550010 $ 50,000
TOTAL $400,000

3.D.a
Packet Pg. 327 Attachment: Staff Report - Item 3F - June 12, 2018 (4939 : 1st Mod to General Pump Contract) 5 of 5
Future year funding is contingent on Council budget approval.

2. The contract modification to be awarded to General Pump Company (#10084) is $155,000 for an amended contract total not to exceed $683,000. Funds are available in the FY 2017-18 budget in the Public Works Department. The contract will be charged to account 25672.555010.

Prepared By: Kevin Nagata, Senior Administrative Analyst Approved Forwarded to Council
Attachments:

A. Bid Results - Pump & Water Well Repairs - 4332
B. September 11, 2012 Staff Report - Bid Award for Citywide Water Well Repair and Maintenance Services (Web Link)
C. June 23, 2015 Staff Report - Contractual Services Agreements for Booster Pump and Well Maintenance (Web Link)
D. Oaks Initiative Disclosure Form - General Pump Company

3.D.a
Packet Pg. 328 Attachment: Staff Report - Item 3F - June 12, 2018 (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 329 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 330 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 331 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 332 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 333 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 334 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 335 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 336 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 337 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 338 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 339 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 340 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 341 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 342 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

3.D.b
Packet Pg. 343 Attachment: CT 10692 (CCS) - General Pump (Water Well & Pump Services) - Original Contract (4939 : 1st Mod to General Pump Contract)

CITY OF SANTA MONICA

Public benefits include:

1. Personal services contracts in excess of $25,000 over any 12-month period;

2. Sale of material, equipment or supplies to the City in excess of $25,000 over a 12- month period;

3. Purchase, sale or lease of real property to or from the City in excess of $25,000 over a 12- month period;

4. Non-competitive franchise awards with gross revenue of $50,000 or more in any 12-month period;

5. Land use variance, special use permit, or other exception to an established land use plan, where the decision has a value in excess of $25,000;

6. Tax “abatement, exception, or benefit” of a value in excess of $5,000 in any 12- month period; or

7. Payment of “cash or specie” of a net value to the recipient of $10,000 in any 12- month period.

Name(s) of persons or entities receiving public benefit:

Name(s) of trustees, directors, partners, and officers:

Name(s) of persons with more than a 10% equity, participation, or revenue interest:

Bid/PO/Contract # ____________________________ Permit # ___________________________ _______________________________
Bonnie Brunel Sr. Admin Manager
02/01/2022
[email protected] (909)599-9606 x185
General Pump Company, Inc.

Michael Bodart, President / Director of Engineering
Michael Bodart, President / Director of Engineering

3.D.c
Packet Pg. 344 Attachment: Oaks (General Pump) (4939 : 1st Mod to General Pump Contract) City Council
Report
City Council Meeting: March 8, 2022
Agenda Item: 3.E
1 of 5
To: Mayor and City Council
From: David Martin, Director, Building & Safety
Subject: Award Request For Proposal to Engineering Solutions Services, Inc. for Seismic Grant Management Services
Recommended Action
Staff recommends that the City Council:

1. Award RFP #299 to Engineering Solutions Services, Inc. for grant management services for the Community Development Department;

3. Authorize budget changes as outlined in the Financial Impacts & Budget Actions section of this report.

Summary
The City was awarded a FEMA-funded Hazard Mitigation Grant in September 2021 totaling up to $6.75M to fund a Seismic Retrofit Grant Program to provide qualifying property owners with reimbursable funds to complete the seismic retrofit of buildings required by the City’s Seismic Retrofit Program. The grant stipulates many requirements and conditions for funding eligibility and close management of the Grant Program is critical to ensure funds are awarded. The Building and Safety Division is seeking to contract with Engineering Solutions Services, Inc. to oversee and manage the Grant Program and provide improved assurance of compliance with FEMA requirements.

Limited staff resources in Building and Safety preclude the ability to implement the Grant Program in a timely and effective manner with existing staff. Pursuant to FEMA

3.E
Packet Pg. 345
2 of 5
regulations, grant money may be used to cover Grant Program management costs, including costs associated with an outside consultant.

Discussion
FEMA grant funds will provide qualifying property owners with reimbursable funds to complete the seismic retrofit of their building(s) required by the City’s Seismic Retrofit Program.

FEMA grant funding will be awarded in two phases. Phase 1 funding was awarded in October of 2021. Phase 1 allocates funding of $1,930,860 for Grant Program development and management. In this phase, the Grant Program manager would be the point of contact between the City, FEMA, CalOES, and applicants. Phase 1 consists of establishing the Grant Program’s internal processes, community outreach, structural review analysis, project design/engineering, plan review, and selection of projects for submittal to FEMA. Approved projects would be eligible for reimbursement of up to 75% of engineering and design costs.

If Phase 1 is completed successfully, FEMA will then award Phase 2 funding in the amount of $4,819,140. Phase two consists of continued Grant Program management and coordination, building permit issuance, construction/inspection, and selection of projects for submittal to FEMA. Approved projects would be eligible for a reimbursement of a portion of the seismic retrofit construction costs and would also fund the oversight costs for this second phase of the Grant Program.

Pursuant to FEMA requirements, the Grant Program must be completed within three years of the September 2021 grant award date. Tasks involved in the implementation of the Grant Program include reaching out to as many as three hundred owners of soft story buildings identified as being in need of a seismic retrofit, tracking the progress of their applications through the entire life of the Grant Program, maintaining communications between all involved parties, and managing millions of dollars in federal grant funding. The Building and Safety Division does not have sufficient staffing to successfully manage and complete such an expansive program in less than three

3.E
Packet Pg. 346
3 of 5
years. Therefore, an outside agency is necessary to provide management services in support of this vital effort that seeks to ensure a clean and safe Santa Monica. Staff will provide oversight of and direction to the consultant, and the program in general, as well as aid in the execution of the program whenever necessary.

To this end, the Building and Safety Division posted a Request for Proposals for grant management services on November 8, 2021, and Engineering Solutions Services, Inc. (‘ESS’) was the best and only bidder. ESS was selected to manage a similar grant program for the City of West Hollywood and demonstrated strong familiarity with FEMA and CalOES requirements. All work performed by ESS will be completely reimbursed by grant funding. Local match requirements of the grant will be met by staff time devoted to the project, as well as permit/plan check fees collected as part of the project. Staff time will be tracked and reported.

Vendor Selection
Bidder Recommendation
Best Qualified Person/Firm Engineering Solutions Services Evaluation Criteria
(include all that apply)
Training/credentials/experience, competence/skill, capacity/ability to perform services promptly, character/reputation, and price.

Municipal Code SMMC 2.24.190
RFPs Received
Engineering Solutions Services
RFP Data
Posted On Posted On
Advertised In
(City Charter & SMMC)
Vendors
Downloaded
Date Publicly
Opened
11/08/2021 City's Online
Bidding Site Santa Monica Daily Press 24 11/08/2021
Justification to Award
Engineering Solutions Services, Inc. was the only submittal received in response to the RFP. Engineering Solutions Services’ proposal identifies staff members that have managed local hazard mitigation plans for other governmental agencies in California and have worked closely with FEMA and CalOES. Based on the submittal, experience provided, and the criteria listed in SMMC Section 2.24.190, staff recommends Engineering Solutions Services as the best qualified person or firm to provide grant

3.E
Packet Pg. 347
4 of 5
management services based on their years of experience in the field, the qualifications of their staff, and their experience successfully performing the same service for other jurisdictions.

Past Council Actions
Meeting Description
June 25, 2019
(attachment C)
Council authorization to apply for FEMA Hazard Mitigation Grant to support the City’s Seismic Retrofit Program
Financial Impacts and Budget Actions
Phase 1 grant funding was awarded in October of 2021. Staff recommends the addition of the following accounts to the budget. If grant renewals are awarded, the new accounts will be included in subsequent year budgets, contingent on Council budget approval.

FY 2021-2022 Grant Budget Changes
Establish Revenue Budget Appropriate Funds
Account Number(s) Amount Account Number(s) Amount
20700004.4XXXXX $1,930,860 20700004.5XXXXX $1,930,860
Total $1,930,860 Total $1,930,860
All work performed by Engineering Solutions Services will be entirely reimbursed by seismic grant funding received from FEMA. Staff seeks authority to approve funding from the Miscellaneous Grants Fund to award an agreement with Engineering Solutions Services for grant management services.

Contract/Agreement/Purchase Order Request
FY 2021-22
Budget
Request Amount
Department/CIP Account # Total Contract
Amount
$736,263 20700004.5XXXXX $736,263

3.E
Packet Pg. 348
5 of 5
Prepared By: Kevin Purcell, Principal Administrative Analyst Approved Forwarded to Council
Attachments:

A. Resolution 11179 - Retrofit Grant Program Authorization B. Oaks Intiative Disclosure Form (ESS)
C. June 25, 2019 Staff Report
http://santamonicacityca.iqm2.com/Citizens/FileOpen.aspx?Type=30&ID=25994 &MeetingID=1184 (Web Link)

3.E
Packet Pg. 349
1 City Council Meeting June 25, 2019 Santa Monica, California RESOLUTION NUMBER 11179 (CCS)
(City Council Series)

A RESOLUTION OF THE CITY COUNCIL

OF THE CITY OF SANTA MONICA AUTHORIZING THE CITY MANAGER TO SUBMIT

A LETTER OF COMMITMENT OF MATCHING FUNDS AND ALL OTHER

NECESSARY DOCUMENTS FOR A HAZARD MITIGATION GRANT APPLICATION

FOR THE RETROFIT GRANTS PROGRAM TO THE FEDERAL EMERGENCY

MANAGEMENT AGENCY (FEMA) AND SUBJECT TO ITS AWARD TO ACCEPT THE

GRANT AND ALL GRANT RENEWALS AND EXECUTE ALL DOCUMENTS

NECESSARY TO ACCEPTANCE
WHEREAS, as a result of the declaration of major federal disaster DR-4407 due to 2018 wildfires in Northern and Southern California, the State of California is eligible for Hazard Mitigation Grant Program (HMGP) funding aimed at reducing the risk of loss of life and property from future disasters; and
WHEREAS, federal funding is provided under the Robert T. Stafford Emergency Assistance and Disaster Relief Act (Stafford Act) through FEMA and the California Governor’s Office of Emergency Services (Cal OES); Cal OES is responsible for identifying program priorities, reviewing applications and forwarding recommendations for funding to FEMA; FEMA has final approval for activity eligibility and funding; and WHEREAS, the federal regulations governing HMGP Projects are found in Title 44 of the Code of Federal Regulations (44 CFR) Part 206, and the Uniform Administrative Requirements for Federal Awards are found in 2 CFR Part 200; and DocuSign Envelope ID: 29BA150A-8D0C-4DD9-A42F-43E3C3329807

Santa Monica City CouncilMarch 8, 2022

Santa Monica City Council
March 8, 2022