Award Bid to Good Guard Security, Inc., for
Transit Safety Officer Program for Big Blue Bus
January 23, 2024
2 Purpose
Purpose of Transit Security Program
Incorporate security guard services onboard Big Blue Bus (BBB) buses and at BBB bus stops to existing campus security program as a mitigation measure to reduce assaults on transit workers and improve safety for customers onboard Big Blue Buses.
Addressing Assaults on Transit Workers
Changes due to Bipartisan
Infrastructure Law changes to
49 U.C.S Section 5329(d)
• FTA requires transit agencies to
implement risk reduction programs
to mitigate assaults on transit
workers. FTA also requires that
assaults be reported to the National
Transit Database (NTD) and that
assaults include, not only physical
assaults, but also threats or
harassment against a transit
worker.
4 Duties of Transit Safety Officers
Transit Safety Officers will:
• Ride onboard buses and patrol bus stops throughout BBB service area, including service outside of Santa Monica city limits
• Employ de-escalation techniques with disruptive passengers to address disturbances onboard buses
• Assist customers with rider information
• Disseminate resource cards to passengers who may be experiencing homelessness
• Provide a security presence systemwide
5 Selected Bidder- Good Guard Security, Inc.
Vendor Selection Process
• 19 vendors submitted proposals during the Request for Qualifications process
• 11 vendors were invited to bid
• Out of the 11 vendors that were invited to bid, seven (7) submitted proposals for the Request for Bid
• Good Guard was selected as best bidder based on:
• Price
• Technology
• Customer-oriented approach to security services
• References
6 Financial Impacts