Audit and Inspection Summary, The People Concern (May 20, 2021 Information Item) — Santa Monica City Council, March 19, 2024

Date: May 20, 2021
To: Mayor and City Council
From: Lane Dilg, Interim City Manager
Subject: Audit and Inspection Summary – The People Concern Introduction
This Information Item transmits the following related to The People Concern’s local and regional programs: (1) other government entities’ fiscal and program monitoring reports, (2) Department of Mental Health client survey reports, and (3) Department of Public Health inspections and permits.

Discussion
Concerns regarding The People Concern (TPC) were originally addressed in the March 22, 2019 Information Item - Response to SAMOSHEL Complaints. Program monitoring reports and inspections completed by the responsible government entities, including surveys of program participants, demonstrate that the complaints the City has received are not an indication of widespread problems, rather, they reflect the negative experiences of a small group of individuals that have been shared frequently.

Copies of audits, inspections, and client-survey results conducted by other government entities are provided as Attachment A. The documents reflect 14 unique audits by 7 government entities with no unresolved findings. In addition, the LA County Department of Mental Health (DMH) conducts regular surveys of clients in interim housing programs. In FY19-20, DMH surveyed 195 individuals across all TPC interim housing programs:
• 94% agreed that the living environment is clean and free of bugs and pests, with an additional 5% somewhat agreeing.

Information Item
• 95% agreed that staff responds to their concerns, with an additional 3% somewhat agreeing.
• 93% agreed that they would return to the shelter if they needed shelter again, with an additional 4% somewhat agreeing.

Specifically, DMH surveyed 14 individuals at SAMOSHEL:
• 79% agreed that the living environment is clean and free of bugs and pests, with an additional 21% somewhat agreeing.
• 100% agreed that they had positive interactions with staff. • 100% agreed that they would return to the shelter if they needed shelter again.

The LA County Department of Public Health Environmental Health Division (DPH) is responsible for routine and surprise inspections of all interim housing facilities and commercial kitchen facilities. Since 2018, DPH has also been tasked with conducting annual inspections of county-adopted standards of interim housing and issuing annual permits to interim housing facilities. Recent inspections and current valid permits for all TPC interim housing facilities in Santa Monica are included in Attachment A, pages 67-122. In addition, DPH posts all inspections on their website at:
https://ehservices.publichealth.lacounty.gov/index.jsp
Prepared By: Margaret Willis, Housing and Human Services Administrator Attachment A: Audit documentation
Date of
Monitoring
Name of Funder Program/Site Monitored Fiscal or Progam Year Being Audited Outcome Page # 1 4/27/2019 DHS Westside C3, Downtown C3, E6 Programmatic/Fiscal - FY 18-19 No Findings - only technical suggestions 2 2 6/23/2020 DHS Westside C3, Downtown C3, E6 Fiscal - FY 19-20 No Findings 4 3 8/26/2020 DHS Westside C3, Downtown C3, E6 Programmatic - FY 19-20 No Findings - only technical suggestions 5 4 6/18/2019 HCIDLA Sojourn Programmatic and Fiscal FY 18-19 No Findings 7 5 2/27/2020 HCIDLA Sojourn Programmatic and Fiscal FY 19-20 No Findings 11 6 10/27/2020 HCIDLA Sojourn Programmatic/Fiscal - FY 20-21 No Findings 15 7 8/3/2020 CDBG/LACDA Sojourn Programmatic FY 19-20 No Findings 18 8 2/13/2020 HCIDLA Village (For Village City Lease) Programmatic - FY 19-20 Request to add fire extinguishers/updated insurance/wage determination in files - Resolved in FY20-21 report 20 8a 11/16/2020 HCIDLA Village (For Village City Lease) Programmatic - FY 20-21 No Findings - noted corrected FY19-20 items (extinguishers / insurance / wage determination) 29 9 8/18/2020 DMH IHP Cloverfield Programmatic FY 20-21 Client Satisfaction Survey Results - NOTE Public Health inspection conducted and permit issued for FY20-21 31 10 12/3/2020 DMH IHP Cloverfield Programmatic FY 20-21 Client Satisfaction Survey Results 32 11 8/7/2020 DMH IHP Cloverfield Programmatic FY 19-20 SUMMARY Client Satisfaction Survey Results 33 12 10/27/2020 DMH IHP Cloverfield Programmatic FY 20-21 Client Satisfaction Survey Results 36 13 2/25/2021 DMH IHP Cloverfield Programmatic FY 20-21 Client Satisfaction Survey Results 37 14 2/24/2021 DMH IHP SAMOSHEL Programmatic FY 20-21 Client Satisfaction Survey Results 38 15 8/7/2020 DMH IHP SAMOSHEL Programmatic FY 19-20 SUMMARY Client Satisfaction Survey Results 39 16 2/18/2021 DMH IHP Turning Point Programmatic FY 20-21 Client Satisfaction Survey Results 42 17 8/7/2020 DMH IHP Turning Point Programmatic FY 19-20 SUMMARY Client Satisfaction Survey Results 43 18 8/7/2020 DMH IHP Village Programmatic FY 19-20 SUMMARY Client Satisfaction Survey Results 46 19 9/11/2020 DMH IHP Village Programmatic FY 20-21 Client Satisfaction Survey Results 49 20 3/3/2020 DMH IHP Village Programmatic FY 19-20 No Findings 51 21 10/3/2019 EHAP Village Programmatic FY 19-20 No Findings 56 22 2/13/2020 LAHSA Lodge/CES/Operation Healthy Streets Programmatic and Fiscal FY 18-19 Findings Cleared 58 23 8/15/2019 HUD Santa Monica Dual Diagnosis (Housing) Programmatic and Fiscal FY 18-19 No Findings 59 24 3/26/2021 DPH Cares Sojourn Fiscal FY 20-21 No Findings 66 Public Health Reports Type Outcome Page #
Turning Point Interim Hsg Interim Housing License Valid until 6/30/21 67 SAMOSHEL Interim Hsg Interim Housing License Valid until 6/30/21 68 SAMOSHEL Kitchen Kitchen Health Permit Valid until 6/30/21 69 Cloverfield Interim Hsg Interim Housing License Valid until 6/30/21 70 Cloverfield Kitchen 2nd fl Kitchen Health Permit Valid until 6/30/21 71 Cloverfield Kitchen 1st fl kitchen Health Permit valid until 6/30/21 72 Access Center Food Inspection Inspection 1/31/21 - Grade A 73 Cloverfield Food Inspection Inspection 5/7/19 - Grade A 102 Cloverfield Interim Housing Inspection Inspection 5/7/19 - No Action Required 104 SAMOSHEL Food Inspection Inspection 2/12/19 - Grade A 108 SAMOSHEL Interim Housing Inspection Inspection 2/12/19 - No Action Required 111 SAMOSHEL Interim Housing Inspection Inspection 10/24/19 - No Action Required 115 SAMOSHEL Food Inspection Inspection 10/24/19 - Grade A 119 SAMOSHEL Interim Housing Inspection Inspection 3/9/21 - No Action Required 122 1 2
3 June 23, 2020
John Maceri, Executive Director
Lamp Inc., DBA Lamp Community
526 San Pedro Street
Los Angeles, CA 91103
SUBJECT: FINANCIAL REVIEW FOR CONTRACT -WORK ORDERS
049-HFH-ICMS, 085-HFH-ICMS & 097-HFH-ICMS INTENSIVE CASE

MANAGEMENT SERVICES, STREET-BASED FOR HOUSING FOR HEALTH FOR FISCAL YEAR 2019 – 2020 - COMPLIANT
Dear Mr. Maceri,
The Los Angeles County Department of Health Services - Housing For Health – Street-based Engagement Program conducted a financial review of the above referenced agreement on 06-23-20. The review verified billable expenditures for claim period: March 2020 for Work Order 049-HFH-ICMS and April 2020 for Work Orders 085-HFH-ICMS and 097-HFH-ICMS. TPC’s financial documentation requested reconciled the amount billed and paid by DHS.

Results of Financial Review: DHS staff reviewed two budget line items; Client/Member Expenses and Purchasing Medical and Substance Use EXODUS for 049-HFH-ICMS; Client/Member Expenses and Telephone/Communications for Work Order 085 and Client/Member Expenses and Office Supplies for Work Order 097- HFH-ICMS. At the time of the review, there were no findings to report. All expenditures were properly supported by TPC’s financial records and billed accordingly to the approved budgets for fiscal year 2019-2020.

We thank you and your staff for your assistance and cooperation during the financial review.

Thank you,
Tracy Williams
Program Manager
Susan Spinelli, LCSW
Director, Street-based Engagement
cc: Julie DeRose
Shari Lachin
Ciara DeVozza
Robyn Kupferman
Zachary Coil
Savanah Walseth
Los Angeles County
Board of Supervisors
Hilda L. Solis
First District
Mark Ridley-Thomas
Second District
Sheila Kuehl
Third District
Janice Hahn
Fourth District
Kathryn Barger
Fifth District
Christina R. Ghaly, M.D.

Director
Hal F. Yee, Jr., M.D., Ph.D.

Chief Medical Officer
Housing for Health
238 E. 6th Street
Los Angeles, CA 90014
Tel: (213) 833-5356
Fax: (213) 482-3395
www.dhs.lacounty.gov
To ensure access to high-quality,
patient-centered, cost-effective
health care to Los Angeles County
residents through direct services at
DHS facilities and through
collaboration with community and
university partners. www.dhs.lacounty.gov
DocuSign Envelope ID: 4A259719-659A-4D42-BEAC-2CB2441101B7 4 8/26/2020
John Maceri, Executive Director
LAMP Inc., DBA LAMP Community
526 San Pedro Street
Los Angeles, CA 91103
RE: PROGRAM REVIEW OF CONTRACT /SHSMA WORK
ORDER 049-HFH-ICMS, WORK ORDER 085-HFH-ICMS & 097-HFH-ICMS,

INTENSIVE CASE MANAGEMENT SERVICES, STREET-BASED SERVICES FOR HOUSING FOR HEALTH FOR FISCAL YEAR 2019-2020 – COMPLIANT Dear John Maceri,
The Los Angeles County Department of Health Services (DHS) conducted a programmatic and administrative review of the above referenced agreement on August 13, 2020. LAMP staff members Julie DeRose, Brooke Slusser, Ciara DeVozza, Shari Lachin, Zack Coil, Kevin Simms, Sarah Higgins, Rowena Royan, Victor Araujo, Chantal Peete, Lynnette Williams, Belen Arredondo and Brian Hardgrave (City of Santa Monica) participated in the program review process. This review covered the Statement of Work and other contract sections related to performance goals and quality management.

Results from the Personnel Review: DHS Staff reviewed five personnel files randomly selected from each SHSMA Work Order, 049-HFH-ICMS, 085-HFH-ICMS and 097-HFHICMS for all staff listed under contract number H-705414. At the time of the review, there were no findings to report.

Results of the Agency Monitoring Review: DHS staff completed an Agency Monitoring Review for SHSMA Work Orders 049-HFH-ICMS, 085-HFH-ICMS and 097- HFH-ICMS. At the time of the review, there were no findings to report.

Results of Programmatic Review: DHS staff reviewed ten client files randomly selected from SHSMA Work Orders 049-HFH-ICMS, 085-HFH-ICMS and 097-HFHICMS in HMIS Clarity. At the time of the review, there were no findings to report.

LAMP’s client files contained the necessary documentation on file to support measurable objectives and program activities as stipulated in the Statement of Work.

Technical Assistance and Recommendations for Work Order No. 049-HFH-ICMS, 085-HFH-ICMS and 097-HFH-ICMS:

As discussed with the LAMP’s team at the exit conference, there were areas identified that could be strengthened. Please see below recommendations.

Please ensure progress notes are actively entered in HMIS/Clarity for all services provided including all attempts made to locate clients. The goal is to demonstrate the ongoing role the outreach teams have with the clients they serve. The fluidity of recorded services and all attempts made support our system’s flow for continuity of care as well as decrease duplication of services.

Work Orders 049-HFH-ICMS, 085-HFH-ICMS and 097-HFH-ICMS:

1. It is crucial that the point of contact is updated every 90 days in HMIS/Clarity to ensure all clients remain in the system’s queue to access housing opportunities.

2. Ensure clients’ files in HMIS are closed after more than 90 days of Los Angeles County
Board of Supervisors
Hilda L. Solis
First District
Mark Ridley-Thomas
Second District
Sheila Kuehl
Third District
Janice Hahn
Fourth District
Kathryn Barger
Fifth District
Christina R. Ghaly, M.D.

Director
Hal F. Yee, Jr., M.D., Ph.D.

Chief Deputy Director, Clinical Affairs
313 N. Figueroa Street, Suite 912
Los Angeles, CA 90012
Tel: (213) 240-8101
Fax: (213) 481-0503
www.dhs.lacounty.gov
Housing For Health
238 East 6th Street
Los Angeles, CA 90014
Main: 213-833-5350
To ensure access to high-quality,
patient-centered, cost-effective
health care to Los Angeles County
residents through direct services at
DHS facilities and through
collaboration with community and
university partners.
. www.dhs.lacounty.gov
DocuSign Envelope ID: 5D3BE89E-015B-47B9-95D8-8D862FE184CD 5 inactivity for quality control purposes.

3. It is also crucial for the Date of Engagement to be entered in HMIS/Clarity when a Client accepts outreach services and/or receives their first non-contact only service.

4. A Current Living Situation Assessment must be completed each time and note and service is entered into HMIS.

Agency Monitoring Review:

We thank you and your staff for your assistance and cooperation during the programmatic review. DHS commends LAMP for its dedication and commitment to providing quality intensive street-based engagement and case management services to homeless participants.

If you have any questions or need additional information, please contact Susan Spinelli at 818-800-6670.

Thank you,
Tracy M. Williams
Program Manager
Chris Tower
Program Manager
Susan Spinelli, LCSW
Director, Street-based Engagement
cc: Shari Lachin
Julie De R
Ciara DeVozza
Robyn Kupferman
Zachary Coil
DocuSign Envelope ID: 5D3BE89E-015B-47B9-95D8-8D862FE184CD 6 7

PROGRAM OPERATIONS DIVISION

MONITORING AND PROGRESS REPORT

DOMESTIC VIOLENCE/HUMAN TRAFFICKING SHELTER OPERATIONS

GENERAL INFORMATION
CONTRACTOR: OCEAN PARK COMMUNITY CENTER (OPCC)
PROGRAM DVSO: TRANSITIONAL DATE OF
SITE VISIT 5/29/2019

CONTRACT NUMBER CONTRACT
TERM 07/01/2018 – 06/30/2019

CONTRACTOR

ADDRESS CONFIDENTIAL

TELEPHONE
NUMBER
EMAIL
ADDRESS [email protected]

CONTRACTOR

STAFF PRESENT AT
TIME OF VISIT:

Norma Miller, Diana Grant and Belen Arredondo

VISIT CONDUCTED
BY Sandra Cervantes, Program Analyst and Kaye Brindley, Intern

REPORT PREPARED
BY: Sandra Cervantes

DESCRIPTION OF PROJECT
The City-funded Domestic Violence Shelter Operations (DVSO) Transitional Shelter (TS) Program is exclusively for survivors of domestic violence and their families and offer an individualized case-managed plan of services that will ensure their safety, and over the longer term, will motivate and equip them with appropriate skills and self-knowledge to support themselves and their families independent of the abuser.

The transitional shelter program shall provide safe and secure shelter and supportive services for 90 days or beyond with the primary focus of helping survivors of domestic violence develop the tools to gain selfsufficiency, secure permanent independence from the abuser, develop personal stability and improve their economic opportunities.

PURPOSE OF SITE VISIT
This is a regularly scheduled quarterly site visit of your agency’s DVSO transitional shelter program to observe contract compliance, and terms and conditions of the contract including applicable City policies, directives and procedures; and, to review ongoing program services/activities, conduct client file reviews, and collect client satisfaction surveys.

During this site visit files of clients that had achieved the Decreased Isolation, Increased Awareness and Maintained/Increased Income outcomes were reviewed for documentation. 8 MONITORING REVIEW
I. Administrative Review
YES NO

1. Agency insurance are current

2. Current approved budget is in place

3. Invoices are submitted monthly

4. Program reports are submitted monthly

5. Agency attends DV Alliance meetings
II. Fiscal Review
Expenditures Compared with Spending Plan
The table below reflects cumulative expenditures through March 2019 compared with the 12-month spending plan in your agency’s budget.

Jul 2018 Aug 2018 Sept 2018 Oct 2018 Nov 2018 Dec 2018
Plan: $20,593 $20,593 $16,309 $20,593 $20,593 $20,593
Actual: $0 $0 $52,284.49 $22,061.02 $18,644.60 $24,916.59 Jan 2019 Feb 2019 Mar 2019 Apr 2019 May 2019 Jun 2019
Plan: $20,593 $20,593 $20,593 $20,594 $20,594 $20,594
Actual: $20,421.95 $17,593.37 $0 $0 $0 $0
III. Program Performance Review
OPCC’s performance as of 3/31/2019:

PROGRAM GOALS
Reporting Period: 07/01/2018 – 3/31/2019 ANNUAL
GOAL ACTUAL YTD %
# UNDUPLICATED CLIENTS TO BE
SERVED 44 35 80%

PROGRAM OUTCOMES
Reporting Period: 07/01/2018 – 3/31/2019 ACTUAL YTD %

1. 80% of unduplicated clients will increase awareness & knowledge of resources
32 91%

2. 65% of unduplicated clients participate in activities leading to increased social support 32 91%

3. 50% of adult clients will maintain and/or increase total income 8 62% IV. Customer File Review
Contract compliance requirements mandate that specific documents of program eligibility, outcome verification and case notes be maintained in each customer file. Substantiating documentation is also required to be included in case files to verify that services were provided to participants. A summary of our review is provided below:
9 A total of 13 client files were randomly selected and reviewed for contract compliance.

The files reviewed contained all eligibility documents that included intake and self-certification forms, a service plan prepared for the client with a list services provided and case notes.

The purpose of the site visit was to review and verify documentation for decreased isolation, maintained/increased income, and increased awareness outcomes. A total of 32 unduplicated clients met the increased awareness outcome and 32 met the decreased isolation outcome. Of the 35 unduplicated clients served to date, 8 adult clients had maintained and/or increased their income.

Out of the 13 client files reviewed, 7 families that exited during this period went on to live in stable housing. The remaining 6 families still reside in the shelter.

ISSUES AND CONCERNS
HCID staff discussed agency staff concerns about availability of permanent stable housing for clients.

Agency staff were concerned lack of availability impacts their outcomes but most importantly, their ability to serve additional clients. Despite the agency’s advocacy to assist clients with housing, the affordable housing shortage impacts their ability to successfully transition clients. HCID staff assured the agency they are aware of these barriers and agreed to include a method of tracking these barriers in the data collection system currently in development.
10 11
12 13
14 October 27, 2020
John Maceri, Executive Director
The People Concern
2116 Arlington Avenue, Suite 100
Los Angeles, CA 90018

MONITORING AND PROGRESS REPORT OF THE DOMESTIC VIOLENCE SHELTER OPERATIONS (DVSO)

TRANSITIONAL PROGRAM FOR THE PEOPLE CONCERN AGREEMENT
This letter transmits the results and recommendations of the monitoring review of your agency conducted by your Housing + Community Investment Department (HCIDLA) Domestic Violence Shelter Operations Program Analyst on Thursday, August 27, 2020.

The purpose of the site visit was to examine the implementation of your agency’s City-funded DVSO program and assure that it meets the requirements of your City Agreement, including applicable City polices, directives and procedures, and provide technical assistance.

This report is not a comprehensive assessment of all areas/components of your agency’s DVSO program because HCIDLA’s monitoring methodology requires only that a representative sample of items/transactions in each program area be reviewed. It is your responsibility to assure that systems, programs, and outcomes comply with program regulations, and City policies. Therefore, any deficiencies or findings identified in a subsequent review, such as an audit, are the responsibility of your agency.

We thank you and your staff for your ongoing collaboration. Should you have any questions regarding this report, please contact your assigned Program Analyst, Maria Lopez at [email protected].

Veronica McDonnell
Chief Management Analyst
Attachments: Monitoring and Progress Report
c: Central Files
Program Analyst
15 PROGRAM OPERATIONS DIVISION

MONITORING AND PROGRESS REPORT

DOMESTIC VIOLENCE SHELTER OPERATIONS

GENERAL INFORMATION
CONTRACTOR: THE PEOPLE CONCERN

PROGRAM TRANSITIONAL SHELTER DATE OF
SITE VISIT 8/27/2020

CONTRACT NUMBER CONTRACT
TERM 07/01/2020 – 06/30/2021

CONTRACTOR

ADDRESS CONFIDENTIAL

CONTRACTOR

STAFF PRESENT AT
TIME OF VISIT:

TuLynn Smylie, Teresa McDonough, Belen Arredondo, Yeison Gonzalez, Erika Zapata

VISIT CONDUCTED
BY Maria C. Lopez and Sandra Cervantes, Program Analysts

REPORT PREPARED
BY: Sandra Cervantes

PURPOSE OF A MONITORING REVIEW
This monitoring review is an opportunity to go over your agency’s DVSO emergency and transitional shelter programs and to observe contract compliance, and terms and conditions of the contract including applicable City policies, directives and procedures; and, to review ongoing program services/activities.

MONITORING REVIEW
I. Administrative Review
YES NO

1. Agency insurance are current

2. Current approved budget is in place Pending HCID approval

3. Invoices are submitted monthly Pending budget approval

4. Program reports are submitted monthly

5. Agency attends DV Alliance meetings
16 Agency staff were reminded to provide 40 Hour Domestic Violence Training certificates to their Program Analyst for any new hires interacting with clients.

II. Fiscal Review
Fiscal review for this period included updates for this contract year. The agency was reminded to continue to submit monthly invoicing for all contracts in order to meet timeliness standards.

CSBG CARES
Program staff provided an overview on CSBG CARES and address any pending questions prior to budget proposal submissions. Additional guidance will be provided.

HCID Monitor is pending budget approval of DVSO and CSBG budgets submitted; therefore, no expenditures are yet allowed.

III. Program Performance Review
HCID staff reviewed the annual program goal with the agency, indicated below:

PROGRAM GOALS
Reporting Period: 07/01/2020 – 6/30/2021 ANNUAL GOAL
# UNDUPLICATED
CLIENTS TO BE SERVED 44
IV. Customer File Review
No file reviews were conducted for this initial monitoring review. This monitoring review aimed to establish contract expectations and address any issues prior to future reviews, particularly to acquaint recent hires with program requirements. A review of the annual goal of 44 unduplicated clients was verified. HCID monitors informed agency contract outcomes remained the same for this contract year.

New and revised documents to be included in client files were introduced to agency staff prior to issuing directives. Changes to the 2020 Intake were reviewed with staff to alert of updates to the income guidelines and ethnicity question, and a forthcoming requirement to provide the Child Support form to CSBG-funded clients was presented to address any concerns and questions prior to issuing a directive.

Data collection methods, namely, Bitfocus Clarity as the prescribed data system and supplemental spreadsheets were reviewed. Per contract requirements, client information for the month prior continues to be due on the 15th of each month. Such information will be used to assess monthly numbers, compile demographic reports, and assist HCID Monitors during future file review.

HCID Monitor informed agency staff the next monitoring review will be conducted virtually to ensure contract compliance and follow State public health advice. Appropriate notice will be provided to the agency ahead of time to allow for preparation.

HCID staff did not review client files. HCID staff will review client files during the next site visit.

ISSUES AND CONCERNS
No issues or concerns to report.
17 1
From: Jeffrey Badre <[email protected]>
Sent: Monday, August 3, 2020 8:03 AM
To: Robyn Kupferman; Belen Arredondo
Cc: Vanessa Estella; Elena Quon
Subject: RESULTS: Monitoring for The People Concern's CDBG-funded FY2019-20: Domestic Violence Crisis Shelter Services
Importance: High
Good Morning Robyn and Belen,
As part of our responsibility to the U.S. Department of Housing and Urban Development (HUD) to ensure compliance with the Community Development Block Grant (CDBG) regulations, I conducted a modified Programmatic Monitoring Review on July 31, 2020 of your FY19‐20 Community Development Block Grant (CDBG) funded project:

Project Name
System and Public Service Panel, as well as a sampling of client files provided. Based upon the review of the information provided, I found that the National Objective of providing services to clients who are presumed low‐and moderate‐ income was met.

Thank you for your work on these CDBG‐funded project.

If you have any questions, please contact Ms. Vanessa Estella who is copied on this email.

Sincerely,
Jeffrey Badre, Contract Manager
Community & Economic Development Division - Grants Management Unit Los Angeles County Development Authority
700 W. Main Street
Alhambra, CA 91801
Phone: (626) 586-1719
Fax: (626) 943-3838
www.lacda.org
Disclaimer: PLEASE NOTE: This e‐mail and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential, private, privileged and proprietary in nature and is 18 2
solely transmitted for the purposes of the intended recipient(s). If the reader of this message is not an intended recipient, or if this message has been inadvertently directed to your attention, you are hereby notified that you have received this message and any attached document(s) in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify us immediately by return e‐mail and delete and destroy all copies of the original message. You are hereby notified that the Los Angeles County Development Authority (LACDA) does not intend to waive any privilege or privacy rights that might ordinarily attach to this communication.
19 20
21 22
23 24
25 26
27 28
29 30
IHP Provider Name: The People Concern Cloverfield Daybreak Date: 8-18-20 Number of Clients Surveyed: 3
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping area and kitchen, is clean and
free of bugs and pests.
1 2
I receive 3 meals a day and at least
two of these meals are served hot. 3
I receive toiletries when I need them. 2 1
I receive clean bedding and towels at
least once a week. 3
Staff responds to my concerns. 1 2
If I need shelter services again, I
would like to return to this shelter. 1 2
Additional Comments – Client(s) stated/reported the following:

1. There are ants in the bathroom even after they sprayed. There are flies that come through the back door into the cafeteria area. There are fleas biting me. I told staff but absolutely nothing has happened.

2. Staff response to my needs is lacking. They do not get back to you when they say they will.

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:

The IHP Client Satisfaction Survey Report will be forwarded to Department of Public Health – Environmental Health Division to investigate client comment #1.
31 IHP Provider Name: The People Concern Cloverfield Date: 12-3-20 Number of Clients Surveyed: 3
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping area and kitchen, is clean and
free of bugs and pests.
3 I receive 3 meals a day and at least
two of these meals are served hot. 3
I receive toiletries when I need them. 3
I receive clean bedding and towels at
least once a week. 3
Staff responds to my concerns. 3
If I need shelter services again, I
would like to return to this shelter.

Additional Comments – Client(s) stated/reported the following:

1. The new cook is amazing. He is doing a wonderful job and the food tastes very good.

2. The housekeepers are underrated, I wanted to let you know what a good job they do.

3. Isabelle who runs this place does a great job, she listens to us.

4. China the case manager is on top of her job, she addresses issues quickly.

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
32 1
From: John Maceri
Sent: Friday, August 7, 2020 1:44 PM
To: Robyn Kupferman
Subject: FW: FY 2019-20 CSSR Summary - The People Concern Cloverfield/Daybreak Attachments: FY 2019-20 CSSR The People Concern Cloverfield-Daybreak Shelter Totals.pdf; FY 2019-20 CSSR Shelter Summary Totals.xls
From: DMH IHP [mailto:[email protected]]
Sent: Friday, August 7, 2020 1:21 PM
To: Heidi Moreno <[email protected]>; Isabelle Huguet‐Lee <ihuguet‐[email protected]> Cc: Lise Ruiz <[email protected]>; Maria Funk <[email protected]>; John Maceri <[email protected]>; Jenna Ness <[email protected]> Subject: FY 2019‐20 CSSR Summary ‐ The People Concern Cloverfield/Daybreak Attached are the Fiscal Year 2019-20 Client Satisfaction Survey Summary reports that summarize the responses of all the Interim Housing Program (IHP) clients surveyed at The People Concern Cloverfield/Daybreak and those surveyed at all the IHP contracted shelters. These reports can be used to help you understand the overall client satisfaction of clients served by The People Concern Cloverfield/Daybreak as compared to all the clients served by the IHP last Fiscal Year.

We appreciate your support of DMH’s efforts to improve the quality of the IHP. Please feel free to contact us if you have any questions.
33 Total number of clients surveyed: 195

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT

DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping areas and kitchen, is clean and
free of bugs and pests.
94% 5% 1%
I receive 3 meals a day and at least two of
these meals are served hot. 95% 2% 2% 1%
I receive toiletries when I need them. 94% 6%
I receive clean bedding and towels at least
once a week. 95% 3% 2%
Staff responds to my concerns. 95% 3% 1% 1%
If I need shelter services again, I would like
to return to this shelter. 93% 4% 2% 1%

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: IHP Shelter Totals
34 Total number of clients surveyed: 11

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping areas and kitchen, is clean
and free of bugs and pests.
90% 10%
I receive 3 meals a day and at least two
of these meals are served hot. 100%
I receive toiletries when I need them. 100%
I receive clean bedding and towels at
least once a week. 100%
Staff responds to my concerns. 90% 10%
If I need shelter services again, I would
like to return to this shelter. 80% 10% 10%

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: The People Concern
Cloverfield/Daybreak
35 IHP Provider Name: The people Concern Cloverfield/ Daybreak Date: 10-27-20 Number of Clients Surveyed: 3
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
36 IHP Provider Name: The People Concern Cloverfield- Daybreak Date: 2-25-21 Number of Clients Surveyed: 3
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

1.They are great here.

2.The staff cares. They give us things to do while on lockdown so that we are not bored, like art work.

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
37 IHP Provider Name: The People Concern SAMOSHEL Date: 2-24-21 Number of Clients Surveyed: 2
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHATDISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping area and kitchen, is clean and
free of bugs and pests.
2 I receive 3 meals a day and at least
two of these meals are served hot. 2
I receive toiletries when I need them. 2
I receive clean bedding and towels at
least once a week. 2
Staff responds to my concerns. 2
If I need shelter services again, I
would like to return to this shelter. 2
Additional Comments – Client(s) stated/reported the following:

1. They are doing a good job. They do their best to take care of us

2. I want to thank DMH and the shelter for getting me off the streets for a while; it is rough out there.

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
38 1
From: John Maceri
Sent: Friday, August 7, 2020 1:45 PM
To: Robyn Kupferman
Subject: FW: FY 2019-20 CSSR Summary - The People Concern SAMOSHEL Attachments: FY 2019-20 CSSR The People Concern SAMOSHEL Shelter Totals.pdf; FY 2019-20 CSSR Shelter Summary Totals.xls
From: DMH IHP [mailto:[email protected]]
Sent: Friday, August 7, 2020 1:21 PM
To: Christina Dias <[email protected]>; Isabelle Huguet‐Lee <ihuguet‐[email protected]> Cc: Lise Ruiz <[email protected]>; Maria Funk <[email protected]>; John Maceri <[email protected]>; Jenna Ness <[email protected]> Subject: FY 2019‐20 CSSR Summary ‐ The People Concern SAMOSHEL Attached are the Fiscal Year 2019-20 Client Satisfaction Survey Summary reports that summarize the responses of all the Interim Housing Program (IHP) clients surveyed at The People Concern SAMOSHEL and those surveyed at all the IHP contracted shelters. These reports can be used to help you understand the overall client satisfaction of clients served by The People Concern SAMOSHEL as compared to all the clients served by the IHP last Fiscal Year.

We appreciate your support of DMH’s efforts to improve the quality of the IHP. Please feel free to contact us if you have any questions.
39 Total number of clients surveyed: 195

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT

DISAGREE

STRONGLY

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: IHP Shelter Totals
40 Total number of clients surveyed: 14

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping areas and kitchen, is clean
and free of bugs and pests.
79% 21%
I receive 3 meals a day and at least two
of these meals are served hot. 100%
I receive toiletries when I need them. 95% 5%
I receive clean bedding and towels at
least once a week. 100%
Staff is present 24 hours a day. 100%
I have positive interactions with staff. 100%
I am permitted to stay in the shelter. 100%
If I need shelter services again, I would
like to return to this shelter. 100%

PERCENTAGE OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: The People Concern SAMOSHEL
41 IHP Provider Name: The People Concern Turning Point Date: 2-18-21 Number of Clients Surveyed: 2
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
42 1
From: John Maceri
Sent: Friday, August 7, 2020 1:46 PM
To: Robyn Kupferman
Subject: FW: FY 2019-20 CSSR Summary - The People Concern Turning Point Attachments: FY 2019-20 CSSR The People Concern Turning Point Shelter Totals.pdf; FY 2019-20 CSSR Shelter Summary Totals.xls
From: DMH IHP [mailto:[email protected]]
Sent: Friday, August 7, 2020 1:21 PM
To: Lori Hood <[email protected]>; Isabelle Huguet‐Lee <ihuguet‐[email protected]> Cc: Lise Ruiz <[email protected]>; Maria Funk <[email protected]>; John Maceri <[email protected]>; Jenna Ness <[email protected]> Subject: FY 2019‐20 CSSR Summary ‐ The People Concern Turning Point Attached are the Fiscal Year 2019-20 Client Satisfaction Survey Summary reports that summarize the responses of all the Interim Housing Program (IHP) clients surveyed at The People Concern Turning Point and those surveyed at all the IHP contracted shelters. These reports can be used to help you understand the overall client satisfaction of clients served by The People Concern Turning Point as compared to all the clients served by the IHP last Fiscal Year.

We appreciate your support of DMH’s efforts to improve the quality of the IHP. Please feel free to contact us if you have any questions.
43 Total number of clients surveyed: 195

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT

DISAGREE

STRONGLY

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: IHP Shelter Totals
44 Total number of clients surveyed: 5

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping areas and kitchen, is clean
and free of bugs and pests.
100%
I receive 3 meals a day and at least two
of these meals are served hot. 100%
I receive toiletries when I need them. 100%
I receive clean bedding and towels at
least once a week. 100%
Staff responds to my concerns. 100%
If I need shelter services again, I would
like to return to this shelter. 80% 20%

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: The People Concern Turning Point
45 1
From: John Maceri
Sent: Friday, August 7, 2020 1:45 PM
To: Robyn Kupferman
Subject: FW: FY 2019-20 CSSR Summary - The People Concern The Village Attachments: FY 2019-20 CSSR The People Concern The Village Shelter Totals.pdf; FY 2019-20 CSSR Shelter Summary Totals.xls
From: DMH IHP [mailto:[email protected]]
Sent: Friday, August 7, 2020 1:21 PM
To: Steven Mitchell <[email protected]>
Cc: Lise Ruiz <[email protected]>; Maria Funk <[email protected]>; John Maceri <[email protected]>; Corey Chester <[email protected]>; Jenna Ness <[email protected]>
Subject: FY 2019‐20 CSSR Summary ‐ The People Concern The Village Attached are the Fiscal Year 2019-20 Client Satisfaction Survey Summary reports that summarize the responses of all the Interim Housing Program (IHP) clients surveyed at The People Concern The Village and those surveyed at all the IHP contracted shelters. These reports can be used to help you understand the overall client satisfaction of clients served by The People Concern The Village as compared to all the clients served by the IHP last Fiscal Year.

We appreciate your support of DMH’s efforts to improve the quality of the IHP. Please feel free to contact us if you have any questions.
46 Total number of clients surveyed: 195

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT

DISAGREE

STRONGLY

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: IHP Shelter Totals
47 Total number of clients surveyed: 8

AREAS EVALUATED

AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

DISAGREE
The living environment, including the
sleeping areas and kitchen, is clean
and free of bugs and pests.
75% 25%
I receive 3 meals a day and at least two
of these meals are served hot. 100%
I receive toiletries when I need them. 100%
I receive clean bedding and towels at
least once a week. 100%
Staff responds to my concerns. 100%
If I need shelter services again, I would
like to return to this shelter. 100%

NUMBER OF CLIENT RATINGS

LOS ANGELES COUNTY- DEPARTMENT OF MENTAL HEALTH
Countywide Housing, Employment & Education Resource Development

INTERIM HOUSING PROGRAM

CLIENT SATISFACTION SURVEY SUMMARY REPORT
FISCAL YEAR 2019-20
Site name: The People Concern The Village
48 1
From: Maria Mejia <[email protected]>
Sent: Thursday, September 17, 2020 2:05 PM
To: Corey Chester; Steven Mitchell; Erica Lillquist; Stuart Robinson; Jenna Ness; Robyn Kupferman Cc: Maria Funk; Lise Ruiz; Careen Dyer-Cadle
Subject: The People Concern The Village CSSR 09.11.20
Attachments: CSSR The People Concerned The Village 9-11-20.pdf This is to provide you with feedback from the client satisfaction survey visit that was completed on 09/11/2020 to learn how satisfied Department of Mental Health (DMH) clients are with the Interim Housing Program (IHP) services provided at The People Concern The Village. The attached Client Satisfaction Survey Report summarizes the responses of the clients surveyed.

We appreciate your support of DMH’s efforts to improve the quality of the IHP. Please feel free to contact me if you have any questions.

Thank you,
Maria Mejia
49 IHP Provider Name: The People Concern The Village Date: 9-11-20 Number of Clients Surveyed: 3
Please indicate how much you agree
with the below statements. AGREE SOMEWHAT

AGREE NEUTRAL SOMEWHAT DISAGREE

STRONGLY

Corrective Action Plan Needed: ☐Yes ☒ No If Yes, Date Due:
50 IHP Provider Name: The People Concern - The Village
IHP Provider
Address: 527 S. Crocker St. Los Angeles CA 90013
Date of Review: 3/3/20
IHP Provider Serves: Males Females Families with Children

ADMINISTRATIVE
A. IHP Provider is aware of DMH Policy No. 202.18, reporting Clinical Incidents Involving Intentional Injuries, Death, Alleged Client Abuse and Possible Malpractice. (Required by IHP Guidelines and Procedures)
Yes No Verified by: Discussion with the IHP provider
Comments:

B. An accurate sign-in sheet is kept to verify each client’s overnight stay. (Required by IHP Guidelines and Procedures)
Yes No Verified by: Observation
Comments:

C. The fire clearance is current. (Required by the Agreement for Interim Housing Services Attachment A)
Yes No Verified by:

Reviewing a copy of the current fire
clearance
Comments: The fire clearance will expire on April 30, 2020

D. The Public Health Certificate is current. (Required by the Agreement for Interim Housing Services Attachment A)
Yes No Verified by:

Reviewing a copy of the Public Health
Certificate
Comments: Public Health Certificate will expire on June 30, 2020 51 E. A disaster and mass casualty plan of action is posted. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation
Comments:

F. The fire extinguishers’ inspection is current. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation
Comments: The fire extinguishers were last inspected on February 28, 2020 G. Reasons for possible termination are posted in an area visible to clients. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation
Comments:

PHYSICAL FACILITY
A. The living environment is safe and clean. Furniture is in good condition and refuge and graffiti are removed. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation and client interview
Comments:

B. Toilet and bathing facilities are in good working condition. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation and client interview
Comments:

C. There is hot and cold water. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Test by touch and client interview
Comments:

D. The environment is free of rodents and insects. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation and client interview
Comments:
52 E. There is adequate air conditioning/ventilation and heating. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Perception and client interview
Comments:

F. There is secured and/or personal storage space for medication. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation and client interview
Comments:

SERVICES
A. General client oversight is provided 24 hours a day. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Reviewing the staff schedule
Comments:

B. Clients are permitted to remain in the facility at all times including during the day time. (Required by the Agreement for Interim Housing Services Attachment A) Yes No Verified by: Client interview
Comments:

C. Linen and janitorial services are provided weekly and as needed. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Client interview
Comments:

D. Staff prepares and serves at least three nutritious meals a day. At least two meals are served hot. (Required by the Agreement for Interim Housing Services Attachment A) Yes No Verified by: Client interview
Comments:

E. Accommodations for individuals who have a physician’s prescription for a special diet are provided if applicable. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Discussion with the IHP provider
Comments:
53 F. A daily menu is posted in a location visible to clients. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation
Comments:

G. The time meals are served is posted in a location visible to clients. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by: Observation
Comments:

H. Access to laundry facilities to launder clothing is provided. (Required by the Agreement for Interim Housing Services Attachment A)

Yes No Verified by:

Discussion with the IHP provider and client
interview
Comments:

I. Hygiene supplies are provided at admission and on an ongoing basis. (Required by the Agreement for Interim Housing Services Attachment A)
Yes No Verified by: Client interview
Comments:

STAFFING

A. Staff preparing and serving food meets all public health requirements to handle food. (Required by the Agreement for Interim Housing Services Attachment A) Yes No Verified by: Reviewing the staffs’ Food Handlers Certificates
Comments:

B. IHP provider verifies that staff meets employment eligibility status. (Required by the Agreement for Interim Housing Services Attachment A)
Yes No
IHP provider verifies
by: HR does a background check at hire
Comments:
54 CLIENTS’ RIGHTS AND PRIVACY
A. Internal policies and procedures to address complaints and grievances are posted in an area visible to clients. (Required by the Agreement for Interim Housing Services Attachment A)
Yes No Verified by: Observation
Comments:

B. Clients’ participation in IHP provider services/groups is voluntary. (Required by IHP Guidelines and Procedures)
Yes No Verified by:

Discussion with the IHP provider and client
interview
Comments:

C. Clients are not required to submit to testing/screening for substance and/or alcohol use. (Required by the Agreement for Interim Housing Services Attachment A) Yes No Verified by:

Discussion with the IHP provider and client
interview
Comments:

COMMENTS
Two clients were interviewed during the site visit.

CORRECTIVE ACTION NEEDED: Yes No

IHP REVIEW PARTICIPANTS

NAME TITLE PHONE NUMBER
Steven Mitchell Program Director (213) 488-9559 Ext. 184 Eric Smith
DMH Mental Health Services
Coordinator (213) 480-3476
Bryce Kobayashi Program Manager-Compliance (323) 334-9000 Ext. 483 Erica Lillquist Assistant Director (213) 488-9559 Ext. 184 Belen Arredondo Director, Compliance & Evaluation (323) 334-9000 Ext. 465 55 56
Attachment 1 - 2019 MONITORING REPORT
LAMP Village, , is governed by the State of California Health and Safety Code sections 50800-50806 of the California Code of Regulations Title 25 of Division 1 regarding the State of California Emergency Housing Assistance Program – Capital Development (EHAPCD) Program. To ensure adherence to the above stated Regulations, a specific Department of Housing and Community Development (HCD) Regulatory Agreement was recorded on January 2, 2015.

The scope of the site visit conducted on September 5, 2019, included examination of the tenant files, unit conditions, property standards (common areas, exterior conditions), and Management Plan and/or Property Management Agreement, and if applicable, verification of Supportive Services.

The project contains a total of 25 beds, 5 of which are EHAPCD-assisted. All EHAPCD beds were inspected. The following client files were selected: 295D42270, D73FD89CC1, B024EB00D, 01528BC0C, and 468397697. There were 0 Findings. 57 58
59 60
61 62
63 64
65 March 16, 2021
John Maceri, Chief Executive Officer
The People Concern
2116 Arlington Ave, Suite 100
Los Angeles, CA 90018
Dear Mr. Maceri:

PROGRAMMATIC MONITORING RESULTS CALENDAR YEAR 2020: SUBRECIPIENT

AGREEMENT , CARES ACT FUNDED DOMESTIC VIOLENCE SERVICES On March 12th, 2021, the Department of Public Health, Office of Women’s Health (OWH) staff conducted an evaluation of the above-referenced service agreement. Thank you and your staff for the assistance and cooperation extended to OWH staff during this process.

The program review results noted that all elements met the minimum threshold requirements. Therefore, a Plan of Corrective Action (POCA) is not required at this time.

If you have any questions or need additional information, please contact Jesse Garcia at [email protected].

Very truly yours,
Angela Boger, Program Director
Domestic Violence Housing and Support Services
AB:jg
c : Yeison Gonzalez (TPC)
Myshal’e Oliver, (OWH)
BARBARA FERRER, Ph.D., M.P.H., M.Ed.

Director
MUNTU DAVIS, M.D., M.P.H.

County Health Officer
MEGAN MCCLAIRE, M.S.P.H.

Chief Deputy Director
DEBORAH ALLEN, ScD
Deputy Director for Promotions Bureau
ELLEN EIDEM, M.S.

Director, Office of Women’s Health
1000 South Fremont Avenue
Building A9-East, Fifth Floor, Unit #105
Alhambra, CA 91803
TEL (626) 293-2600  FAX (626) 284-0923
www.publichealth.lacounty.gov/owh

BOARD OF SUPERVISORS
Hilda L. Solis
First District
Holly J. Mitchell
Second District
Sheila Kuehl
Third District
Janice Hahn
Fourth District
Kathryn Barger
Fifth District
66 67
68 69
70 71
72 RETAIL FOOD OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: HOUSING AND INST. w CHIEF: PATRICK CHUN
COUNTY OF LOS ANGELES w DEPARTMENT OF PUBLIC HEALTH
3530 WILSHIRE BLVD, STE 1110, LOS ANGELES, CA 90010 - Phone: (213) 351-0288 EHS:

Facility Name:

Owner/Permittee:

Facility Address: City/Zip:

Inspection Date:

Re-inspection Date:

Phone #:

Expiration Date:

Time Out:

Action:

Result:

Service:

Program Identifier:

Facility Status
Score:

Grade
FA: PR: SR: PE:

Time In:
503 OLYMPIC BLVD SANTA MONICA, CA 90401--331

OPCC ACCESS CENTER
N/A
1/31/2021
11:30 AM 12:00 PM

OPCC ACCESS CENTER

ROUTINE INSPECTION

OCEAN PARK COMMUNITY CENTER

CORRECTIVE ACTION NOT REQUIRED
FA0150124 PR0137681 N/A 1634 NO FURTHER ACTION REQUIRED EH Office Number:

Certified Food Protection Manager:
100
A

MELISSA HOSSEINI

CHERRY CASTILLO
09/24/2021
(213) 351-0288
(310) 581-9825
Email Address: [email protected]
Mailing Address: 2116 ARLINGTON AVE STE 100, LOS ANGELES, CA 90018 ?COS = Corrected on-site
MIN = Minor Violation
N/O = Not observed
X
P
MAJ = Major Violation
N/A = Not applicable
X
P
XOut = Items not in compliance
P IN = In compliance
11 11
11 4
3 OUT

COMPLIANCE & ENFORCEMENT

48. Plan review

49. Samples Collection

50. Impoundment/VC&D
OUT
OUT

GOOD RETAIL PRACTICES
Preventive measures that can reduce food borne illness.

SUPERVISION

GENERAL FOOD SAFETY REQUIREMENTS

FOOD STORAGE/DISPLAY/SERVICE

EQUIPMENT/UTENSILS/LINENS

24. Person in charge present and performs duties

25. Personal cleanliness and hair restraints

26. Approved thawing methods used, frozen food

29. Toxic substances properly identified, stored and used

28. Washing fruits and vegetables

27. Food separated and protected

30. Food storage; food storage containers identified

31. Consumer self service

32. Food properly labeled & honestly presented
1 1
1 1
1 1
1 1
1 33. Nonfood-contact surfaces clean

34. Warewash facilities: installed, maintained, used; test equipment

35. Equipment/utensils approved; installed; good repair; capacity

36. Equipment, utensils and linens: storage and use

37. Adequate ventilation and lighting; designated areas, use

38. Thermometers provided and accurate

39. Wiping cloths; properly used and stored

40. Plumbing; fixtures, backflow devices, drainage

41. Garbage and refuse properly disposed; facilities maintained

42. Toilet facilities: properly constructed, supplied, cleaned

43. Premises; personal/cleaning items; vermin proofing

44. Floors, walls and ceiling: properly built, maintained and clean

45. No unapproved sleeping quarters

PHYSICAL FACILITIES

SIGNS/REQUIREMENTS

47. Permits available
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 20. Licensed health care facilities/public & private schools:
prohibited foods not offered

22. Sewage and wastewater properly disposed

23. No insect, rodent, birds or animals present
P
P

2 2
2 21a. Hot water available
21b. Water available
2 ADDITIONAL CRITICAL RISK FACTORS

15. Food obtained from approved source

16. Compliance with shell stock tags, condition, display

17. Compliance with Gulf Oyster Regulations

18. Compliance with variance, specialized process & HACCP

19. Consumer advisory provided for raw/undercook food
P

P
P
P
P

2 2
2 2
4 4

52. Multiple Major Critical Risk Violations / Increased Risk to Public Health

7. Proper hot and cold holding temperatures

PROTECTION FROM CONTAMINATION

8. Time as a public health control; procedures & records

9. Proper cooling methods

10. Proper cooking time and temperature

11. Proper reheating procedures for hot holding

12. Returned and re-service of food

13. Food in good condition, safe and unadulterated

14. Food contact surface; clean and sanitized

FOOD FROM APPROVED SOURCES
P

P
P
P

P
P
P
P

2 2
2 2
2 4
4 4
4 4
4 4
2 TIME AND TEMPERATURE RELATIONSHIP
2 PREVENT CONTAMINATION BY HANDS
1b. Food safety certification

2. Communicable disease; reporting, restrictions & exclusions

3. No discharge from eyes, nose and mouth

4. Proper eating, drinking, or tobacco use

5. Hands clean and properly washed; proper glove use

6. Adequate hand washing facilities: supplied and accessible P
P
P
P
P
P

1a. Demonstration of knowledge
P
2 2
2 2
2 4
4 OUT
IN N/A COSN/O Maj Min

CRITICAL RISK FACTORS
The following pose a threat to public health and must be corrected immediately.

EMPLOYEE HEALTH, HYGIENE & KNOWLEDGE
P
P 46. Signs posted; last inspection report available

51. Permit Suspension
PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 1 of 2 ends

EHS Signature

MELISSA HOSSEINI
v 1.4
73 RETAIL FOOD OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: HOUSING AND INST. CHIEF: PATRICK CHUN w
COUNTY OF LOS ANGELES w DEPARTMENT OF PUBLIC HEALTH
3530 WILSHIRE BLVD, STE 1110, LOS ANGELES, CA 90010 - Phone: (213) 351-0288 Facility Name:

Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0150124 PR0137681 N/A 1634
503 OLYMPIC BLVD SANTA MONICA, CA 90401--331 (310) 581-9825 OPCC ACCESS CENTER 1/31/2021

OVERALL INSPECTION COMMENTS

3. If you are not satisfied with your score or grade on this report, you may be eligible for an Owner Initiated Inspection, which may result in a change in your grade. Contact your Environmental Health office indicated on the front page of this report within 3 business days for eligibility determination and fee information.

1. Failure to correct the violations by the compliance date may result in additional fee for each additional re-inspection.

2. Your signature on this form does not constitute agreement with its contents. You may discuss this content of this report or your grade with the department by contacting the supervisor at the Environmental Health office indicated on page one of this report. Until such time as a decision is rendered by this department, the content of this report and the grade shall remain in effect.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

Posting of the final Score/Grade is required in those cities that have adopted County Ordinance 97-0071 It is improper and illegal for any County officer, employee or inspector to solicit bribes, gifts or gratuities in connection with performing their official duties.

Improper solicitations include requests for anything of value such as cash, free services, paid travel or entertainment, or tangible items such as food or beverages. Any attempt by a County employee to solicit bribes, gifts or gratuities for any reason should be reported immediately to either the County manager responsible for supervising the employee or the Fraud Hotline at (800) 544-6861 or www.lacountyfraud.org. YOU MAY REMAIN ANONYMOUS.

PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 2 of 2 ends

EHS Signature

MELISSA HOSSEINI
v 1.4
74 OFFICIAL INSPECTION REPORT
COUNTY OF LOS ANGELES w DEPARTMENT OF PUBLIC HEALTH
OFFICE: HOUSING AND INST. w CHIEF: PATRICK CHUN
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
3530 WILSHIRE BLVD, STE 1110, LOS ANGELES, CA 90010 - Phone: (213) 351-0288 Facility Name:

Owner/Permittee:

Facility Address:

EH Office Number:

FA: FA0150124 PR: N/A SR: N/A CO: CO0262361 PE: 1634
Service:

Result:

Action:

RE-INSPECTION/FOLLOW-UP

CORRECTIVE ACTION NOT REQUIRED

NO FURTHER ACTION REQUIRED
Inspection Date:

Re-inspection Date:
1/31/2021
N/A

OPCC ACCESS CENTER

OCEAN PARK COMMUNITY CENTER
503 OLYMPIC BLVD
(213) 351-0288
City/Zip: SANTA MONICA, CA 90401--331 Phone #:

MELISSA HOSSEINI
Time In: 10:30 AM Time Out: 11:30 AM
Program Identifier: N/A
Email Address: [email protected] EHS:

Mailing Address: 2116 ARLINGTON AVE STE 100, LOS ANGELES, CA 90018

OVERALL INSPECTION COMMENTS
The purpose of this visit is to determine compliance with the current Health Officer Order.

On this date, 1.31.2021, the facility was in-compliance with the Health Officer Order and applicable reopening protocol.

Manager, Kevin Coins, was present and the report was sent via e-mail or US Mail to: [email protected] To keep up to date with the most recent Health Officer Order requirements, please visit our website at:
http://publichealth.lacounty.gov/media/Coronavirus/
It is improper and illegal for any County officer, employee or inspector to solicit bribes, gifts or gratuities in connection with performing their official duties.

Failure to correct the violations by the compliance date may result in additional fees.

Your signature on this form does not constitute agreement with its contents. You may discuss this content of this report by contacting the supervisor at the phone number of the Environmental Health office indicated on front page of this report. Until such time as a decision is rendered by this department, the content of this report shall remain in effect.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

EHS Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 1 of 1 ends

PIC/Owner Signature

MELISSA HOSSEINI

1.1 75
Protocol for Social Distancing:

Appendix A
Recent Updates: (Changes highlighted yellow)
12/29/2020:
• Definitions added and multiple updates made to incorporate universal physical distancing, face covering use, and other infection control protocols for all businesses, facilities, and sites. • Face coverings must be worn by employees working in cubicles, including cubicles equipped with partitions. This is a temporary measure in compliance with the temporary HEALTH OFFICER ORDER issued on November 28, 2020. The requirement is effective from 12:01AM (PST) on November 30, 2020 until further notice. At all times when eating or drinking, employees must maintain a 6-foot distance from others and should do so outdoors, if possible. Eating or drinking at a cubicle or workstation is preferred to eating in a breakroom.

Business name:

Facility Address:

Maximum Occupancy, per
Fire Code:

Approximate gross square
footage of space open to the
public:

All entities are covered by this guidance and must implement all applicable measures listed below and be prepared to explain why any measure that is not implemented is inapplicable to the entity or site.

In the protocols that follow, the term “household” is defined as “persons living together as a single living unit” and shall not include institutional group living situations such as dormitories, fraternities, sororities, monasteries, convents, or residential care facilities, not does it include such commercial living arrangements such as boarding houses, hotels, or motels.1 The terms “staff” and “employee” are meant to include employees, volunteers, interns and trainees, scholars and all other individuals who carry out work at the site.

The term “visitors” or "customers” should be understood to include members of the public and others who are not staff or employees who spend time at the business or site. The terms “site” and “facility” both refer to the building, grounds, and any adjacent buildings or grounds at which permitted activities are conducted. 1 Los Angeles County Code, Title 22. §22.14.060 - F. Family definition. (Ord. 2019-0004 § 1, 2019.) https://library.municode.com/ca/los_angeles_county/codes/code_of_ordinances?nodeId=TIT22PLZO_DIV2DE_CH22. 14DE_22.14.060F
76 A. SIGNAGE
 Signage posting a copy of the Social Distancing Protocol at each public entrance to the facility.

B. MEASURES TO PROTECT EMPLOYEE HEALTH
(CHECK ALL THAT APPLY TO THE FACILITY)
 Everyone who can carry out their work duties from home has been directed to do so. Work processes are reconfigured to the extent practicable to increase opportunities for staff to work from home.  Vulnerable staff (those above age 65, those with chronic health conditions) are assigned work that can be done from home, wherever possible.
 All employees have been told not to come to work if sick and to follow DPH guidance for self-isolation, if applicable.
 Information on employer or government-sponsored leave benefits the employee may be entitled to receive that would make it financially easier to stay at home has been communicated to all employees. See additional information on government programs supporting sick leave and worker’s compensation for COVID-19, including employee’s sick leave rights under the Families First Coronavirus Response Act and employee’s rights to workers’ compensation benefits and presumption of the work-relatedness of COVID19 pursuant to the Governor’s Executive Order N-62-20.  Work processes are reconfigured to the extent possible to increase opportunities for staff to work from home.
 Upon being informed that one or more employees, independent contractor and/or temporary worker tests positive for, or has symptoms consistent with COVID-19 (case), the employer has a plan or protocol in place to have the case(s) isolate themselves at home and require the immediate self-quarantine of all employees that had a workplace exposure to the case(s). The employer’s plan should consider a protocol for all quarantined employees to have access to or be tested for COVID-19 in order to determine whether there have been additional workplace exposures, which may require additional COVID-19 control measures. See Public Health guidance on responding to COVID-19 in the workplace.  Entry screenings are conducted before employees may enter the workspace. Checks must include a check-in concerning cough, shortness of breath, difficulty breathing and fever or chills and whether the individual is currently under isolation or quarantine orders. These checks can be done remotely or in person upon the employees’ arrival. A temperature check should also be done at the worksite if feasible.  In the event that 3 or more cases are identified within the workplace within a span of 14 days the employer must report this cluster to the Department of Public Health at (888) 397-3993 or (213) 240-7821 or online at www.redcap.link/covidreport. If a cluster is identified at a worksite, the Department of Public Health will initiate a cluster response which includes providing infection control guidance and recommendations, technical support and site-specific control measures. A public health case manager will be assigned to the cluster investigation to help guide the facility response.  Employees who have contact with others are offered, at no cost, an appropriate face covering that covers the nose and mouth. The covering is to be worn by the employee at all times during the workday when in contact or likely to come into contact with others. Employees who have been instructed by their medical provider that they should not wear a face covering must wear a non-restrictive alternative, such as a face shield with a drape on the bottom edge, to be in compliance with State directive, as long as their condition permits it. A drape that is form fitting under the chin is preferred. Masks with one-way valves may not be used. Employees need not wear a face covering when the employee is alone in a private office or a cubicle with a solid partition that exceeds the height of the employee when standing.  In compliance with HEALTH OFFICER ORDER FOR CONTROL OF COVID-19: TIER 1 SUBSTANTIAL SURGE RESPONSE issued 12/27/2020, until further notice all employees must wear face coverings at all times except when working alone in private offices with closed doors or when eating or drinking. This requirement overrides the previous exception for employees working in cubicles with solid partitions 77 exceeding the height of the employee while standing is overridden during the effective period of the temporary order.
 To ensure that masks are worn consistently and correctly, employees are discouraged from eating or drinking except during their breaks when they are able to safely remove their masks and physically distance from others. At all times when eating or drinking, employees must maintain at least a six-foot distance from others. When eating or drinking, it is preferred to do so outdoors and away from others, if possible. Eating or drinking at a cubicle or workstation is preferred to eating in a breakroom if eating in a cubicle or workstation provides greater distance from and barriers between workers.  Staff are instructed to wash or replace their face coverings daily.  Occupancy is reduced and space between employees is maximized in any room or area used employees for meals and/or breaks. This has been achieved by:
o Posting a maximum occupancy sign that is consistent with enabling a distance of at least six feet between individuals in rooms or areas used for breaks; and o Staggering break or mealtimes to reduce occupancy in rooms or areas used for meals and breaks; and
o Placing tables at least six feet apart and assuring six feet between seats, removing or taping seats to reduce occupancy, placing markings on floors to assure distancing, and arranging seating in a way that minimizes face-to-face contact. Use of partitions is encouraged to further prevent spread but should not be considered a substitute for reducing occupancy and maintaining physical distancing.
 Where possible, outdoor break areas have been created and are equipped with shade covers and seating that enables employees to maintain a 6-foot physical distance at all time from others.  All desks or individual workstations are separated by at least six feet.  Break rooms, restrooms, and other common areas are being disinfected hourly, on the following schedule:
o Break rooms: ___________________________________________________________ o Restrooms: ___________________________________________________________ o Other: ___________________________________________________________  Disinfectant and related supplies are available to all employees at the following location(s):
_________________________________________________________________________________  Hand sanitizer effective against COVID-19 is available to all employees at the following location(s):
_________________________________________________________________________________  Soap and water are available to all employees at the following location(s):
_________________________________________________________________________________  Employees are allowed frequent breaks to wash their hands.  Each worker is assigned their own tools, equipment and defined workspace. Whenever possible, sharing held items (e.g., phones, tablets, laptops, desks, pens, etc.) is minimized or eliminated.  All policies described in this checklist other than those related to terms of employment are applied to staff of delivery and any other companies who may be on the premises as third parties.  Copies of this Protocol have been distributed to all employees.  Optional—Describe other measures:
____________________________________________________________________________________ 78 C. MEASURES TO ENSURE PHYSICAL DISTANCING
(CHECK ALL THAT APPLY TO THE FACILITY)
 Limit the number of persons within the site at any one time, which allows for customers/visitors and employees to easily maintain at least six-foot distance from one another at all practicable times.  Maximum number of persons permitted in the facility to adhere to physical distancing requirements: _____  Post an employee at the door to ensure the maximum number of persons in the facility is not exceeded. o The facility or site monitors all entrances in order to track and limit occupancy. Where possible, provide a single, clearly designated entrance and separate exit to help maintain physical distancing. o Be prepared to queue customers/visitors outside while still maintaining physical distance, including through the use of visual cues. If necessary, an employee (or employees if there is more than one entrance) wearing a face covering may be posted near the door but at least 6 feet from the nearest customers to track occupancy and to direct customers/visitors to line up six feet apart outside the entrance if the facility has reached its occupancy limit. o On-property security staff actively remind and encourage customers/visitors and the public to comply with the physical distancing standards, face covering requirements and remind patrons and visitors that on-site eating and drinking is not permitted.  If applicable, seating is reconfigured to ensure that all attendees/visitors are able to maintain a physical distance of at least 6 feet between themselves and others who are not members of their household.  Optional-Describe other measures:
____________________________________________________________________________________ D. MEASURES TO KEEP PEOPLE AT LEAST SIX FEET APART
(CHECK ALL THAT APPLY TO THE FACILITY)
 Placing signs outside the facility reminding people to be at least six feet apart, including when in line.  Placing tape or other markings at least six feet apart in customer line areas inside the facility or site and on walkways at public entrances with signs directing customers to use the markings to maintain distance.  Separate order areas from delivery areas to prevent customers/visitors from gathering, if applicable.  All employees/visitors have been instructed to maintain at least six feet distance from customers and from each other, and persons who are not within their household, except employees may momentarily come closer when necessary to accept payment, deliver goods or services, or as otherwise necessary.  Provide clearly designated entrances and separate exits, if feasible and appropriate for the space, to help maintain physical distancing and support crowd control. Wherever possible, doors should be left open if they do not open and close automatically.
 If applicable, institute one-way aisles or walkways to support physical distancing.  If applicable, elevator capacity is limited to 4 individuals or fewer at a time for any elevator that does not allow for 6-foot physical distance between riders. All riders are required to wear face coverings. Consider elevator sizes, number of building floors, and daily number of employees to establish physical distancing guidelines appropriate for elevator riders.
 If applicable, stairwells have been opened for “up” or “down” traffic with increased cleaning of stairwells.  Optional—Describe other measures:
____________________________________________________________________________________ E. MEASURES THAT COMMUNICATE TO THE PUBLIC (CHECK ALL THAT APPLY TO THE

FACILITY)
 A copy of this protocol is posted at all public entrances to the facility. 79  Signage posted at all entrance(s) to the facility or site reminds customers to maintain physical distancing of six feet, the need to wear a face covering at all times, the importance of regular handwashing or use of hand sanitizer and the need to stay home if they are feeling ill or have symptoms of COVID-19.  Signage throughout the facility or site reminds customers that there is no eating or drinking anywhere on site.
 Signage throughout the facility or site indicates to customers where to find the nearest hand sanitizer dispenser.
 Online outlets of the establishment (website, social media, etc.) provide clear information about the hours of operation, required use of face coverings, limited occupancy, any policies in regard to prescheduling appointments or reservations, preordering, prepayment, pickup and/or delivery and other relevant issues.

F. MEASURES TO PROMOTE INFECTION CONTROL
 Visitors arriving at the establishment are reminded of the requirement to wear a face covering at all times while in the facility or on the grounds of the facility. This applies to all adults and to children 2 years of age and older. Only individuals who have been instructed not to wear a face covering by their medical provider are exempt from wearing one. To support the safety of your employees and other visitors, a face covering should be made available to visitors who arrive without them.  Symptom checks are conducted before visitors may enter the facility. Checks must include a check-in concerning cough, shortness of breath, difficulty breathing, fever or chills and whether the individual is currently under isolation or quarantine orders. These checks can be done in person or through alternative methods such as on-line check in systems or through signage posted at the entrance to the facility stating that visitors with these symptoms may not enter the premises.  The HVAC system is in good, working order; to the maximum extent possible, ventilation has been increased. Consider installing portable high-efficiency air cleaners, upgrading the building’s air filters to the highest efficiency possible and making other modifications to increase the quantity of outside air and ventilation in offices and other spaces. See public health guidance on how to optimize ventilation.  Contactless payment systems are in place or, if not feasible, payment systems are sanitized hourly.

Describe: ________________________________________________________________________  Common and high traffic areas, and frequently touched objects (e.g., handrails, elevator controls, doorknobs or handles, credit card readers, elevator buttons, escalator handrails, etc.) are disinfected on an hourly basis during business hours using EPA approved disinfectants following the manufacturer’s instructions for use.
 Workspaces and the entire facility are cleaned at least daily, with restrooms and frequently touched areas/objects cleaned hourly. Shopping center hours have been adjusted to provide adequate time for regular deep cleaning and product stocking.
 Public restrooms are sanitized on an hourly basis using EPA approved disinfectants and following the manufacturer’s instructions for use, on the following schedule:
_____________________________________________________________________________  Public drinking water fountains are turned off and have signs informing customers that they are inoperable.  Customers/visitors arriving at the facility with children must ensure that their children stay next to a parent, avoid touching any other person or any item that does not belong to them, and are masked if age permits.  Customers/visitors have access to proper sanitation products, including hand sanitizer, tissues and trash cans.
 Providing for contactless payment systems or, if not feasible, sanitizing payment systems regularly.

Describe:
___________________________________________________________________________________ 80  Optional-Describe other measures (e.g. providing senior-only hours):
___________________________________________________________________________________ G. MEASURES FOR FACILITIES OR SITES THAT ARE OPEN TO THE PUBLIC  Restrooms normally open to the public shall remain open to the public.  Disinfecting wipes that are effective against COVID-19 are available near shopping carts and shopping baskets, if applicable.
 Employee(s) assigned to disinfect carts and baskets on an hourly basis, if applicable.  Hand sanitizer, soap and water, or effective disinfectant is available to the public at or near the entrance of the facility, at checkout counters, and anywhere else inside the store or immediately outside where people have direct interactions.
 Disinfecting all payment portals, pens, and styluses on an hourly basis.  Disinfecting all high-contact surfaces hourly.

H. MEASURES THAT ENSURE EQUITABLE ACCESS TO CRITICAL SERVICES  Services that are critical to customers/visitors have been prioritized.  Transactions or services that can be offered remotely have been move on-line.  Measures are instituted at the facility to assure access for goods and services for customers/visitors who have mobility issues and/or are at high risk in public spaces.  Optional- Describe other measures:
_________________________________________________________________________________ Any additional measures not included above should be listed on separate pages, which the facility should attach to this document.

You may contact the following person with any
questions or comments about this protocol:

Facility Contact Name:

Phone number:

Date Last Revised:
81 Joint Recommendations from Department of Health Services (DHS), Department of Public Health (DPH), Los Angeles Homeless Services Authority (LAHSA), and Department of Mental Health (DMH)
This guidance will be used as a reference guide for interim housing sites receiving DHS, DMH, and LAHSA funding. Interim housing sites are expected to follow these guidelines to remain in compliance with funder expectations.

TABLE OF CONTENTS

INTRODUCTION
…………………………………………………………………………………………………
2 STEPS TO PROTECT HEALTH AND SAFETY OF CLIENTS AND STAFF ………………………
3 DESIGNATE AN INFECTION CONTROL OFFICER ………………………………………………………………. 3 MAINTAIN ACCURATE ROSTERS OF CLIENTS ………………………………………………………………….. 3 DECOMPRESS INTERIM HOUSING SITES …………………………………………………………………………. 3 MATCH RESIDENT PROFILE TO SITE CAPACITY ……………………………………………………………….. 4 IMPLEMENT CLIENT COHORTING ………………………………………………………………………………….. 5

REFER COVID-POSITIVE OR SYMPTOMATIC CLIENTS TO MEDICAL SHELTERS (ISOLATION AND QUARANTINE SITES) ……………………………………………………………………………………………… 7 USE OF APPROPRIATE FACE COVERINGS BASED ON EXPOSURE RISK …………………………….. 7 IMPLEMENT AND MAINTAIN PHYSICAL DISTANCING ……………………………………………………. 8 BED POSITIONING ……………………………………………………………………………………………………….. 9 USE OF PERSONAL PROTECTIVE EQUIPMENT (PPE) ……………………………………………………… 9 IMPLEMENT AND MAINTAIN A CLEANING/DISINFECTION REGIMEN ……………………………. 10 ENSURE PROPER VENTILATION/AIR CIRCULATION ……………………………………………………….. 11 COVID SCREENING …………………………………………………………………………………………… 12
COVID TESTING ……………………………………………………………………………………………….. 13 SURVEILLANCE TESTING ……………………………………………………………………………………………….. 13 WHAT IF CLIENTS OR STAFF REFUSE TO BE TESTED? …………………………………………………….. 14 DIAGNOSTIC TESTING …………………………………………………………………………………………………… 15 OUTBREAK TESTING …………………………………………………………………………………………………….. 15 CONTACT TRACING TESTING ………………………………………………………………………………………… 16 REFUSAL OF ISOLATION/QUARANTINE ORDERS ………………………………………………………….. 16 NEW ADMISSIONS ………………………………………………………………………………………….. 16
82 REFERRALS FROM NON-ACUTE CARE SETTINGS …………………………………………………………… 17

ADDITIONAL STAFF CONSIDERATIONS
…………………………………………………………….
18 FINAL NOTE ……………………………………………………………………………………………………. 18

SUMMARY OF EXPECTATIONS FOR IH SITE OPERATORS
………………………………….
18 RESOURCES ……………………………………………………………………………………………………. 20

INTRODUCTION
Operating an interim housing (IH) site in the time of COVID is challenging. Unfortunately, the threat of COVID will not diminish in the near future. Learning how to live in the “new-normal” and incorporating COVIDcontainment activities into usual operations is essential.

Recommendations may change as we learn more about the virus and ways to lessen its impact on Los Angeles County’s residents, economy, and overall well-being. For people experiencing homelessness (PEH), adhering to infection control guidelines is especially hard. Furthermore, decompression and physical distancing guidelines may mean serving fewer people.

Our goals are to prevent people from being exposed to COVID-19, becoming ill, needing hospitalization, or dying from the coronavirus. Until our community has developed immunity, either naturally or through vaccination, we must follow tight infection control guidelines set forth by federal, state, and county public health officials. This document sets guidelines and defines expectations for best practices within interim housing sites. They reflect policies of LA County DPH, the Centers for Disease Control and Prevention (CDC), and the U.S. Department of Housing and Urban Development (HUD) on IH site operations during the time of COVID.

To support IH providers with the implementation of these guidelines DHS COVID response teams (CRTs), DPH environmental health (EH) specialists, DPH public health nurses (PHNs) from Community and Field Services (CFS), and/or your funders at DHS Housing for Health, LAHSA, and DMH will provide regular site visits, training, and technical assistance. These teams will interact with you at as needed to resolve any COVID-19 issues that arise at your site.

Over the next few months, a DHS CRT will come to your location and complete an in-person site visit.

Following this site visit, your team will receive a summary statement of COVID-related findings/recommendations. This report will be shared with your management and funders. With the help of the CRT and your funder(s), you will be expected to institute any changes required to increase the safety and efficacy of your operations. The CRT will also help you establish processes to provide COVID testing to your clients and staff. As the CRTs will not be deployed permanently, it is expected that your site will develop the 83 capacity to do COVID-related infection control and surveillance testing on an ongoing basis.

A COVID outbreak is currently defined as one or more people with a positive COVID-19 test or two or more people who have developed symptoms within the same 14-day period but have not been tested or not yet gotten results. If your site has an outbreak, DPH will send a team to guide you through outbreak investigation, testing, and contact tracing. Once the outbreak investigation is closed, your site can resume regular COVID infection control and surveillance activities.

Thank you for your service. We look forward to working with you to ensure the health and wellbeing of people experiencing homelessness.

STEPS TO PROTECT THE HEALTH AND SAFETY OF CLIENTS AND STAFF:

Facilities in Los Angeles County must follow County protocols that apply to general infection control or to specifics related to the type of work they do. Protocols and guidelines for the County can be found online.

Other sources with important information about infection control practices and other relevant issues are the Centers for Disease Control and Prevention, the Department of Housing and Urban Development, the National Healthcare for the Homeless Council, and the California Department of Public Health (see Resource page at the end of this document for links to these resources).

DESIGNATE AN INFECTION CONTROL OFFICER
A first step in assuring safety of staff and residents is to identify a point person at your site for prevention efforts. The infection control officer should be familiar with these guidelines and be able to regularly provide training updates and technical assistance to your staff and clients. The DHS CRT will help train your infection control officer in current COVID containment guidelines as well as indicate where to find updated guidelines, as these change frequently. Duties of the infection control officer should include scheduled quality assurance checks to ensure that staff and clients are following infection control guidelines. The infection control officer should ensure that facility cleaning and disinfection is occurring regularly and adequately. The infection control officer can be the point of contact for the DHS CRTs, DPH, and your funder(s) for all things COVIDrelated.

MAINTAIN ACCURATE ROSTERS OF CLIENTS
Effective infection control, outbreak investigation, and contact tracing require that facilities maintain accurate rosters of clients with identifying information, including name, DOB, race/ethnicity, check-in date, check-out date and start and end dates for quarantine or isolation as necessary. When an exposure or outbreak has been identified at your facility, having this information ready allows DPH to respond more quickly in the outbreak investigation and contact tracing.

DECOMPRESS INTERIM HOUSING SITES

1. Define your maximum occupancy: There is no easy formula to determine the safest maximum occupancy at your site. Many interim housing sites comprise several rooms of different sizes and 84 configuration; maximum occupancy rates have to be calculated for each of these separate spaces. In order to determine the ideal occupancy within each space, different variables (e.g. bed spacing, ventilation, mask-wearing practices) are considered simultaneously. LA County DPH and the DHS CRTs will help you do this and will consider such factors as:
• How many clients can sleep safely at night in any particular space. Beds should be placed at least 6 feet apart when possible, and positioned head-to-toe, with heads positioned as far apart as possible. We will work with you to find acceptable solutions to maintain maximal distancing while other infection control practices (such as good mask/face covering wearing, regular disinfection, good ventilation, and ideal physical distancing in common areas) are maintained. • How many clients can be safely accommodated for meals. If your only option for mealtimes is a single, congregate dining area, consider how many people can safely line up to receive meals and how many people can be accommodated while maintaining 6 feet of physical distancing between any two individuals. Alternatives may include staggered mealtimes, using the dining area for residents to pick up food and eat in smaller settings or outdoors, or moving mealtimes fully outdoors when weather permits.
• How many clients can be safely accommodated in common areas so that chairs are placed 6 feet apart. There should be no more than 10 persons at any time in common areas. • How many clients can bathroom facilities accommodate while maintaining physical distancing of 6 feet between any two people at any time.
• How many clients can safely use bathrooms and showers based on your capacity to disinfect the space regularly. Do you have the staffing needed to be able to disinfect the bathroom at least three times a day and the eating area after each cohort?

2. The recommendations for safe operations of interim housing sites during the COVID pandemic are drawn from federal, state, and county guidelines. If following these recommendations pose financial hardships, please confer with your funder(s).

3. Clients may not be refused shelter at your site based on their refusal to test for COVID-19 or inability to adhere to physical distancing or quarantine rules. Contact your CRT for guidance on how to manage these situations.

4. Similarly, restricting entry based on the amount of time that clients stay outside IH sites is not advised.

Clients should be allowed back into IH sites regardless of how long they have been outside and regardless of the number of times they go in and out of the site. Clients can be exposed to COVID during a fifteen-minute walk to the corner store so limiting time outside is no guarantee of safety.

Conversations with your clients and general observations of their infection control practices can help stratify your clients with regards to their infectious risk.

MATCH RESIDENT PROFILE TO SITE CAPACITY

1. Cohorting is an important strategy for minimizing the risk of COVID-19 spread. Cohorting means keeping residents who may spread the virus – those who are infected and those who have been exposed – away from other residents until their infectious period is over. DHS, LAHSA, and DMH will be 85 working with you to determine whether you have capacity to safely house residents in all three categories (infected, exposed, or neither) and if that is not feasible, what steps you will need to take for clients who are infected and/or exposed.
• IH sites that have in-house nursing staff or partnerships with medical teams may be ideal sites for cohorting the more medically vulnerable/older clients. • IH sites that serve a population who do not come and go from the facility could be a better fit for older or more medically vulnerable clients. Clients who frequently go in and out of the IH site or those who cannot adhere to infection control guidelines should either be cohorted separately or referred to an IH site that has capacity to do so. • IH sites that have multiple dormitories (each with separate showers/restrooms) are better suited than other sites to maintain separate cohorts of clients who are at increased risk of becoming infected, spreading infection, or developing more severe illness, including:
o Clients who are older or more medically vulnerable
o Clients in quarantine whose test results are pending
o Clients who decline to be tested for COVID
o Clients who frequently go in and out and as a result are at a higher risk for carrying COVID into an IH site
• If you think that your IH site can play a role in cohorting or specializing in a particular subpopulation discussed above, have a discussion with your funder(s).

2. The examples above point to factors that might make a site appropriate for cohorting and/or for housing more vulnerable clients. Certain interim housing layouts and staffing models make it challenging to implement COVID prevention practices. IH sites that have high client turn-over (overnight), large dormitories (greater than 20 beds per dormitory), limited restroom/shower capacity, and a limited number of unique areas for cohorting (i.e., segregating different groups of people by infectious risk) are at higher risk for COVID transmission. • Facilities with one or more of these constraints should aim to serve the less medically vulnerable clients. These include:
o Younger clients
o Clients with no underlying physical health conditions o Clients who can follow infection control guidelines
o Clients who have already had COVID
• Clients who are more medically vulnerable or less able to follow infection control guidelines should be moved to other sites:
o Refer medically vulnerable clients to Project Room Key, to IH sites with smaller dormitories and/or greater capacity for cohorting, or sites that have medical staff.

IMPLEMENT CLIENT COHORTING

1. If possible, designate separate areas for different groups of IH clients. Your facility can create these areas within one facility or share areas across facilities. These plans can be created in conjunction with your funder(s). Client choice should be accommodated in arranging placements as long as it does not conflict with maintaining maximal safety for all clients and staff. 86 2. The following cohorts should be considered when designating segregated spaces:
a. General Uninfected Cohort: This area could house the majority of your clients who have tested negative within the last four weeks. Clients in this area should follow infection control practices and agree to be tested on a monthly basis.
b. Untested Cohort: This area could house new admissions or other individuals who are awaiting testing or test results. This area should have separate bathrooms/showers from the general area or have scheduled shower times to allow for adequate disinfection between cohorts. Untested clients should receive their meals separately and not congregate with the general cohort until they have tested negative. If you have not yet arranged for routine COVID testing at your site, please reach out to your CRTs and funder(s) for guidance. • If space allows, designate a separate area and bathroom for individuals who consistently decline testing. Ideally, a separate entry and exit way should be identified for these individuals to come and go from the IH site. If that is not possible, these individuals could be referred to an IH site in which they can be safely managed. c. High Vulnerability Cohort: Medically vulnerable individuals should be referred to Project Room Key, recuperative care centers, or other appropriate interim housing sites. If this is not possible, designate an area for vulnerable clients. This area will house older individuals and those with chronic medical conditions that place them at higher risk of serious illness or death should they contract COVID. These individuals may leave the IH site on a less regular basis and may benefit from being kept apart from clients who come and go from the facility on a regular basis. These individuals need closer monitoring by staff. Staggered meals and shower times with thorough disinfection between use can reduce their risk of COVID infection. If your facility is unable to fulfill these criteria, refer to IH sites that can better manage vulnerable clients. Discuss these options with your CRTs and funder(s).
d. High Exposure Cohort: This area could house clients whose activities inside and outside of the IH site may put them at higher risk for COVID exposure but who do not have a specific known exposure to someone with confirmed COVID-19. These clients may not adhere to wearing masks or physical distancing and/or spend most of the day outside in high-risk environments.

This area should have separate bathrooms/showers or have scheduled shower times to allow for adequate disinfection between cohorts. Clients should receive their meals separately and not congregate with the general population.
e. Symptomatic Persons Cohort: This area would house those with classic symptoms of COVID-19, while waiting for transport to an isolation and quarantine (IQ) site. This area could also house those clients who are developing symptoms that are suggestive of COVID-19 but not yet definitive.

3. For many IH sites, it is not possible to have five different areas. Consult the DHS CRTs or your funder(s) to determine if designated areas are possible and which sub-populations you could easily accommodate. For instance, if your IH site has a large number of people who do not adhere to infection control practices and come and go frequently from your facility, you may want to designate two areas in your IH site: One to house vulnerable (but uninfected) clients who are encouraged to stay in place and one to house clients who frequently go in and out of the IH site. Perhaps your IH site can only have a small area for symptomatic persons with a separate one for the general cohort. 87 4. Work with your funder(s) to establish collaborations with other IH sites to create additional cohort areas. For example, an IH site that has space for only one cohort could house persons who decline testing while the other IH site could house vulnerable clients enabling both sites to improve client safety.

REFER COVID-POSITIVE OR SYMPTOMATIC CLIENTS TO MEDICAL SHELTERS (ISOLATION AND QUARANTINE SITES)
The County has established sites that serve as back-up facilities to house individuals who do not have safe alternative sites for isolation or quarantine. These medical shelters, or IQ (Isolation and Quarantine) sites, can accept residents by referral from IH sites that have clients who are COVID-positive, have COVID-like symptoms, or who are medically vulnerable with known exposure to COVID. Access to IQ sites county wide is through the DPH call center: 833-596-1009, 8:00 am to 8:00 pm daily. Make sure to isolate the individual for whom placement is sought at your site while you call to find an appropriate alternative location.

IH sites can choose to isolate or quarantine individuals on site for the duration of infectiousness instead of referring to an IQ site; these sites must, however, demonstrate ability to create and maintain strict infection control protocols to operate these areas within their facility. IH sites should discuss their plans for cohorting and submit policies and procedures for operating isolation or quarantine units within their facilities with their funder(s). At a minimum, isolation areas at an IH site should have four walls with a closing door, a separate air flow system, a separate bathroom and shower area, a separate eating area, and an area for putting on and taking off personal protective equipment (PPE). At this time, we still highly recommend that clients who are COVID-positive, those who have had a high-risk exposure to someone who is COVID-positive, and those who are exhibiting symptoms consistent with COVID be referred to designated IQ sites as opposed to kept in isolation areas in your facility.

USE OF APPROPRIATE FACE COVERINGS BASED ON EXPOSURE RISK The guidance above is specific to IH sites providing congregate care to vulnerable populations. This section moves on to infection control measures that IH sites must implement. These measures are applicable to all businesses operating in the County.

Face coverings protect others from possible exposure to respiratory droplets that may come from the mouth when we talk, sneeze, or cough. All clients must wear cloth face coverings at all times except when eating, smoking, bathing, or sleeping. All staff who are working onsite must wear cloth face coverings at all times when contact with others is possible. Face coverings are not required, however, when staff are working alone in private offices or in cubicles that are enclosed up to standing height. Sites must provide one or more face coverings to staff who are required to wear them. Staff and clients should be instructed to wash their face coverings daily.

Cloth face coverings are satisfactory for general infection control, however, health care workers, first responders, and others who are working directly with ill clients need to wear surgical masks as discussed below.

Post visual reminders (you may wish to use this DPH poster) for clients and staff throughout the facility, 88 reminding them to wear face coverings. Anecdotally, facilities that have clear signage, provide consistent reminders, and incentivize use of face coverings are reported to be better able to achieve universal wearing of face coverings. Clients who cannot or will not wear masks or face coverings due to cognitive issues, behavioral issues, or personal preference should not be exited from an IH program. These clients should be counseled and incentivized to wear masks. If these efforts are ineffective, contact your CRTs and funder(s) for guidance.

Options for management of clients who will not wear face coverings or masks despite counseling and incentives include:
• Placing these clients in a separate area that has its own restrooms/showers and ideally, have a separate entry and exit way.
• Restricting client movement within the IH site.
• Requiring these clients to eat in isolation.
• Having these clients tested more frequently for COVID-19 if that is feasible. • Assuring that staff are fully gowned with a surgical mask or N95 respirator and eye protection (goggles or face shield) when interacting with these clients.
• Referring these clients to an IH site that is better able to serve the client (consult your CRTs and funder(s).)
If a client poses a serious threat to others (e.g. client is known COVID-positive and deliberately coughs in someone’s face), IH staff can call DPH to request a consultation to determine if a Health Officer’s Order is warranted. DPH can also advise on how to engage officers to safely escort the client from the IH site. In these circumstances, call (213) 288 - 8522 and request to speak with a DPH physician about the need for a Health Officer’s Order.

IMPLEMENT AND MAINTAIN PHYSICAL DISTANCING
Enforce 6-foot physical distancing among clients and staff at all times. Have visual reminders for clients and staff posted throughout the facility reminding them to stay 6 feet apart. Discourage any close contact, including handshakes, hugs, and fist bumps.

Assign staff to monitor congregate areas and to ensure that people maintain 6-foot distancing when they queue up to enter the IH site, pick up meals, smoke, shower, or visit the infirmary.

Other recommendations include:
• Place colored tape demonstrating 6-foot separations in areas where people must congregate or line up.
• Stagger mealtimes or other organized activities to reduce the number of clients in one place at the same time.
• Remove or block off (i.e. mark an “X” with duct tape) couches or adjoined seating spaces to maintain 6- foot physical distancing in common areas, smoking areas, and dining areas. • Remove chairs so that dining tables that are less than 6 feet long only have one chair. 89 • Place computers in staff and client areas 6 feet apart. • Schedule staff breaks (including meals) at different times and re-arrange staff lounges to ensure that all seating is 6 feet apart.
• Consider placement of physical barriers between clients and staff at desks or registration windows. • Consider ways to make physical distancing between clients and staff easier:
o Establish and post maximum occupancy limits for common rooms (such as TV rooms or recreational areas) so that the maximum allows for 6 feet between people and never exceeds 10 people.
o Establish and post maximum occupancy limits for bathrooms and showers. o Anchor chairs in smoking areas at least 6 feet apart.

BED POSITIONING
• For single beds, ensure that beds/mats are at least 6 feet apart with clients in adjacent beds arranged head-to-toe to maximize distance between faces.
• If this ideal bed positioning is not possible, confer with your DHS CRTs and funder(s). They will consider other variables (e.g. ventilation in the sleeping area, mask-wearing culture, cleaning/disinfection practices) to help you come up with ideal spacing solutions. • For bunkbeds that are positioned next to each other or across from one another:
o Position beds at least 6 feet apart.
o Ideally, place only one person per bunk bed unit (either the top or the bottom bunk). o Ensure the patient’s lying position is head to toe on adjacent bunk beds, so positioning allows for the least transmission risk possible.
• If this ideal bunk bed positioning is not possible, confer with your DHS CRTs and funder(s). They will consider other variables (e.g. ventilation in the sleeping area, use of cloth or other between-bed barriers, cleaning/disinfection practices) to help you come up with ideal spacing solutions. • Confer with your funder(s) for guidance on bed positioning to maximize occupancy and safety for all clients.
• Email your DHS CRT ([email protected]) to discuss options and recommendations when ideal bed positioning is not possible.

USE OF PERSONAL PROTECTIVE EQUIPMENT (PPE)
Ensure that the IH site has an adequate supply of personal protective equipment (PPE) for medical and cleaning staff. If you have difficulty procuring PPE through regular supply chains, let your CRT and your funder(s) know. PPE should be kept in a locked area and distributed by designated staff. All staff should be properly trained in the use and reuse of PPE. PPE, including gloves, surgical masks, N95 respirators, face shields, and gowns, are to be used in the following ways:
• Funder(s) will expect a calculated “burn rate” of PPE at each site and will expect to find a 2-week inventory of PPE in stock at any given time. The CRTs will aid in calculating the “burn rate”. • Gloves should be worn when screening clients for COVID on entry, when cleaning/disinfecting surfaces, disposing of trash, doing laundry, and handing out or receiving objects (such as food trays, pillboxes, or 90 linens) to clients. All gloves should be disposable and worn only once for a maximum of 30 minutes, as staff are encouraged to wash their hands every 30 minutes. • Surgical masks or cloth face coverings should be worn at all times by staff members and clients. Masks and face coverings do not need to be worn during sleep. Surgical masks can be worn for the entire day as long as they do not become wet or soiled. Cloth face coverings should be washed and dried every day.
• N95 respirators and face shields should only be used by cleaning staff when they are cleaning toilets, shower stalls, or sinks where the risk of splash or aerosolization is high. They may also be worn by staff who have close contact with clients not wearing masks or those with COVID symptoms. Wearing a face mask over the N95 respirator can allow the N95 to be used again. An N95 can be placed inside of a paper bag between uses and can be reused if it has not become visibly soiled or wet. • Gowns and face shields or other eye protection should be used by staff laundering potentially contaminated materials as well as by staff cleaning toilets, shower stalls, or sinks where the risk of splash or aerosolization is high. Face shields can be reused if cleaned/disinfected after use and left to dry. Gowns should also be used by staff examining or testing clients with potential COVID infection. • Re-washable gowns should be washed daily and dried before use. Disposable gowns can be reused only if not soiled or damaged.
• Medical staff who are performing exams on clients with unknown COVID status or staff with close contact to clients in quarantine in the setting of an outbreak investigation should wear gloves, surgical mask, and eye protection, such as googles or face shields. • Isolation and quarantine areas should be clearly indicated with signage for staff indicating the need for appropriate PPE.
• All sites should have trash receptacles with lids adjacent to any area where people will put on and take off PPE. There is no need, however, for special waste disposal for PPE at IH sites. PPE can be placed in regular waste bins and handled as regular trash.

IMPLEMENT AND MAINTAIN A CLEANING/DISINFECTION REGIMEN
To foster frequent (i.e. every 30 minutes) cleaning of hands by client and staff:
• Make sure that bathrooms and sinks are adequately stocked with soap and disposable paper towels at all times.
• Provide alcohol-based hand sanitizers that contain at least 60% alcohol at key points within the facility (e.g. registration desks, entrances/exits, eating areas).

To limit the spread of COVID due to contact with contaminated surfaces:
• Assign your infection control officer to oversee cleaning and disinfection and to ensure that it occurs consistently and frequently throughout the day.
• Train cleaning staff in the use of PPE and how to use cleaning and disinfection chemicals. • Post cleaning logs outside of bathrooms/showers, sleeping areas, meal areas, and other common areas.

Facility cleaning recommendations can be found on the CDC/HUD/DPH websites (see resource list at the end of this document) and include:
91 • Clean surfaces using soap and water first. Then use an EPA registered household disinfectant (on List N) to disinfect. Bleach is a cheap and effective disinfectant. • Clean and disinfect bathrooms at least three times a day. If a shower is shared by COVID-positive and COVID-negative/unknown clients, all the COVID-positive clients should shower separately, and the shower should be cleaned before use by others. Cleaning staff should wear full PPE, including an N95 respirator, face shield, disposable gown, and gloves when they are cleaning toilets, shower stalls, or sinks where the risk of splash or aerosolization is high. • Clean and disinfect frequently touched surfaces after every use or at least every hour. These surfaces include tables, chairs, doorknobs, light switches, countertops, handles, desks, phones, keys, faucets, refrigerator handles, microwaves, remote controls, keyboards, elevator buttons, grab bars, railings, etc.
• Frequently empty trash cans to avoid spillage of soiled materials onto the floors and other surfaces.

Laundry recommendations can be found on the CDC website and include:
• Cloth face coverings used by clients and staff should be laundered daily. • Individualized linens/towels should be provided so cross-contamination between clients is minimized. • Linens/towels that are not individualized should be laundered daily. • Laundry staff should wear disposable gowns, gloves, face mask, and face shield while doing laundry. • Launder with an appropriate amount of detergent at the warmest setting possible.

ENSURE PROPER VENTILATION/AIR CIRCULATION
Review the status of the ventilation system with the person in charge of that system at your site (for example, the building engineer or manager). Working with that person, ensure that ventilation systems in the IH site operate properly and take appropriate steps to improve ventilation in the IH site:
• Increase the percentage of outdoor air (e.g. using economizer modes of HVAC operations) as high as 100% (first verify compatibility with HVAC system capabilities for both temperature and humidity control as well as compatibility with outdoor/indoor air quality considerations). • Increase total airflow supply to occupied spaces if possible. • Consider using natural ventilation (i.e., opening windows and doors if possible and safe to do so) to dilute indoor air when environmental conditions and building requirements allow. • Disable demand-control ventilation (DCV) switches that reduce air supply based on temperature or occupancy.
• Consider keeping the building ventilation system on at all times to maximize dilution ventilation. • Ensure exhaust fans in restroom facilities are operating at full capacity when the building is occupied. • Improve central air filtration:
o Increase air filtration to as high as possible (MERV 13 or 14) without significantly diminishing design airflow.
o Inspect filter housing and racks to ensure that filters fit properly. Check for ways to minimize filter bypass.
• Consider using ultraviolet germicidal irradiation (UVGI) as a supplement to help inactivate the virus. 92 • Consider using portable high-efficiency particulate air (HEPA) fan/filtration systems to help enhance air cleaning (especially in higher risk areas).
• Work with an HVAC specialist to generate clean-to-less-clean air movement by re-evaluating supply and exhaust air diffusers and/or dampers and adjusting zone supply and exhaust flow rates to establish measurable pressure differentials. Have staff work in “clean” ventilation zones that do not include higher-risk areas such as visitor reception or exercise facilities (if open).

COVID SCREENING

IMPLEMENT AND MAINTAIN COVID SCREENING
All clients and staff should be screened on entry into the facility. Minimize entry of visitors who are not required for the operation of the facility.

Screen clients and staff as described below for COVID-symptoms or fever at least once per day. Consider screening older (>65 yo) or medically frail clients twice per day. Staff who conduct temperature and symptom screening should undergo regular training on COVID symptoms, how to use a thermometer, and how to isolate individuals who are symptomatic or febrile. Staff performing temperature screens should wear surgical masks, gloves, and face shields. Information gathered during screening should be collected on a log and available for inspection by the IH site infection control officer. Ensure those being screened are wearing face coverings.

Screening procedures for clients/staff/visitors:
• Take the client’s temperature using an infrared thermometer. • Ask the client if they have been exposed to anyone with COVID over the past two weeks. • Ask:
o Have you had a fever or chills in the past day?
o Do you have a new or worsening cough?
o Do you have any shortness of breath?
• If they answer yes to any of the questions, ask if they have any of the following symptoms:
• Posters with visual representation of symptoms can be used to assist with screening process. • If the client has a fever OR a new/worsening cough OR any of the other symptoms, escort them to an isolation room while you arrange for transfer to an IQ site. Notify DPH:
o 213-240-7941 Monday through Friday, 8:00am-5:00pm
o 213-974-1234 weekends, holidays, and after hours, and ask for the on-call clinician • If staff have shortness of breath, cough, fever or chills, or reports other symptoms consistent with COVID-19, they should be instructed to return home to self-isolate. Staff should be instructed to arrange for a test and to report the results to the site. • Clients and staff with no fever (temperature is below 100.4 F) and no worrisome symptoms may enter the IH site.

Fatigue New loss of taste or smell Nausea
Muscle or body aches Congestion or runny nose Vomiting
Headache Sore throat Diarrhea
93 • If it is hot outside, those with a temperature at or above 100.4 F may “cool down” for ten minutes and be re-checked.
• If the temperature probe is reading below 97, it may be broken. Use another device or read its instructions carefully to ensure that the temperature screener is using it properly.

COVID TESTING

IMPLEMENT AND MAINTAIN COVID TESTING
The Department of Public Health has recommended that COVID testing occur weekly among both clients and staff of IH sites. It is expected that IH sites will develop the capacity to do this testing. In the interim, CRTs from DHS Housing for Health will provide testing as needed, as well as training and technical assistance to help you develop COVID testing capacity.

There are five types of COVID testing that may occur in IH sites:
• Admission testing - Described in the New Admissions section below. • Surveillance testing - Routine/general COVID testing involving weekly testing of a sample of clients or staff to detect people with asymptomatic infection.
• Diagnostic testing - Testing of symptomatic individuals to determine if they have COVID infection. • Outbreak testing - Testing of clients and staff once there is an outbreak investigation. An outbreak is currently defined as one COVID-positive person OR two or more people with COVID-like symptoms within 14 days. Testing of all exposed clients and staff can help determine if COVID has spread within the IH site. Targeted testing may be appropriate in some situations. Testing extent and frequency will be determined by DPH after review of specific site information and test results and will end when no further COVID-positive individuals or symptomatic persons are identified after 14 days. • Contact tracing testing - Testing of people who have been exposed to a known COVID-positive person during their infectious period. For example, if an individual tests positive in an encampment and reports that he spent the night at an IH site two days prior to testing, everyone who was in close contact with that person at the IH site may need to be tested to determine if they were infected.

SURVEILLANCE TESTING
Individuals who have COVID symptoms should be tested as soon as possible. Surveillance testing refers to testing asymptomatic persons at your site. There are two reasons to do surveillance testing of clients and staff in your IH site:
• To identify asymptomatic individuals infected with COVID. This can help link them to necessary medical care and minimize exposure of the general population at your site. • To provide information you need to inform your infection control and client cohorting practices.

DPH has recommended that COVID testing of a subset of clients and staff occur on a weekly schedule. It is expected that your facility will develop the capacity to do this testing on its own. In the interim, COVIDResponse Teams (CRTs) from Housing for Health will provide weekly testing, as needed, as well as training/technical assistance to build capacity. You can develop this capacity by:
94 • Training your existing medical staff to perform COVID tests • Partnering with a local FQHC or mobile clinic to perform COVID tests • Hiring per diem nursing staff to perform COVID tests
Surveillance testing includes testing of clients and staff as follows:
• Client testing: 10-20% of asymptomatic clients should be tested weekly. When deciding which asymptomatic clients to test, you should employ a combined random and targeted sampling strategy. • Random sampling: Random sampling simply means choosing the people who are going to be tested at random. You can test a random sample by going wing by wing or floor by floor within your site and testing various people every week – making sure that you are testing as many different people as possible within a four-week period. Alternatively, you can use a random sampling tool like that found at https://www.randomizer.org/ to randomly select clients. For example, if you have 250 clients and you want to randomly sample 10% for testing, you would use the app to randomly select 25 clients off your roster.
• Targeted sampling: In addition to random sampling, you should select certain individuals to be tested on a weekly basis. These might include:
o Older or more medically vulnerable individuals
o Individuals who come and go out of your IH site frequently o Individuals who have trouble adhering to infection control recommendations (like wearing a face covering or physical distancing)
o Individuals who frequent multiple locations in your IH site (either because of work responsibilities or behavior patterns)
o Individuals who have recently been released from the hospital, jail, or other congregate living facility with COVID-19 outbreaks and were not previously tested • Staff testing: 25% of your staff should be tested on a schedule that will result in testing of all staff members once a month. Testing options include:
o On-site testing
o Staff’s own primary care clinics
o County/city testing sites
If staff receive their tests elsewhere, they should submit their reports privately to the facility human resources or administrative specialist.

WHAT IF CLIENTS OR STAFF REFUSE TO BE TESTED?
Clients: If clients refuse to be tested, they should not be exited from the IH program. Discuss client management options with your funder(s). Options for client management include:
• Quarantine for 14 days during which they are not allowed to come and go until they agree to be tested.
95 • Place them in a “test decliner” dorm as discussed previously under Cohorting. This dorm provides an isolated space, with separated bathrooms/showers and meals. Individuals in this dorm cannot leave this designated dorm to enter other areas of the IH site. • Transfer to another IH site that accommodates “test decliners”.

Staff: If staff refuse to be tested, they will be held to higher infection control standards and cannot eat with other staff or clients. In addition, they will need to disinfect bathrooms or other common use areas after their use and should not come in close contact with older or more medically vulnerable clients. Other options for staff that refuse to be tested:
• Staffing the dorm that houses the clients who refuse to be tested. • Doing work that does not involve contact with clients or other staff.

DIAGNOSTIC TESTING
If a client develops symptoms highly suggestive of COVID, notify the Department of Public Health at 213-240- 7941 from 8:00 am to 5:00 pm, Monday through Friday, or 213-974-1234 (after Hours and weekends Emergency Operator), ask to speak with a physician to report the suspected case. You then have two options:
• Refer them to an IQ site where they will remain until they are safe to return. The IQ site will test them per their protocol. If they test positive, the IQ site will notify DPH which will begin an outbreak investigation. If they test negative, the IQ site will hold them until the isolation period is over for presumed COVID. After the isolation period is over, they do NOT have to test negative before returning to your IH site nor do they have to be quarantined on admission as they have already been isolated for the required period of time.
• COVID test the clients and place them in an isolation area for 10 days at your site AND release them only if, after 10 days, their fever has resolved for at least 24 hours without the use of fever-reducing medication and their symptoms have improved.
o A positive test result necessitates an outbreak investigation by DPH. Call DPH to report the case.
o A negative test result does not mean the client is not infected with COVID given the high falsenegative rate of available testing. Continue to isolate them for the full duration as stated above.

Call DPH if you need help in decision-making.
o Exceptions to maintaining strict isolation may be made for clients who have critical medical appointments, but providers must be notified of the client’s COVID status prior to the client going to the appointment.

OUTBREAK TESTING
It is your responsibility to report a COVID-positive case or two or more people with COVID symptoms within a 14-day period to DPH so that an outbreak investigation can be initiated. Once an outbreak investigation has been initiated, testing will be conducted by DPH. Facility staff will be expected to assist Public Health Nurses in coordinating client and staff testing for the duration of the outbreak investigation. In general, outbreak investigations last for two to four weeks. During outbreak investigations, admissions to the IH site will be 96 temporarily halted until the extent of the outbreak can be determined. In addition, some areas of the IH site may be placed on “lock-down” with restriction of movement of affected clients.

CONTACT TRACING TESTING
Location-based contact tracing and testing will be conducted by DPH. Facility staff will be expected to assist Public Health Nurses in information gathering and in coordinating client and staff testing for the duration of the contact tracing testing. Of note, should a client have been tested outside of your facility and have a positive test result, DPH will communicate with you regarding this individual during contact tracing and instruct you on appropriate isolation procedures as well as possible outbreak investigations at your site.

REFUSAL OF ISOLATION/QUARANTINE ORDERS
• A COVID-positive client who declines transfer to an IQ site and/or isolation within your IH site may be exited from the IH site after approval from your funder(s). The following steps should be taken prior to exiting a client from the IH site:
o IH staff should contact DPH to determine if an individual Health Officer’s Order should be issued by calling (213) 288 - 8522.
o IH staff should document the client’s refusal to self-isolate in Clarity and issue an alert informing other providers of this individual’s COVID-positive status. This alert should be removed if the client changes his/her stance on isolation/quarantine orders. o Provide your funder(s) with the client’s HMIS ID within 24-hours of terminating them for the program. For clients in LAHSA-funded beds, complete LAHSA’s approved termination form and e-mail the form to [email protected].
o Allow for clients to reenter the IH site once the isolation period ends and request the client show proof they have been medically cleared to re-enter. This should be the only time formal medical clearance is required.
• A COVID-exposed client who declines quarantine at an IQ site or quarantine area within the IH site may be exited after discussion with your funder(s).
• Exceptions for strict quarantine may be made for clients who have critical medical services appointments, but providers must be notified in advance.

NEW ADMISSIONS (does not apply to beds funded by DHS or DMH since clients referred by these departments will have been medically cleared)

REFERRALS FROM ACUTE CARE HOSPITAL SETTINGS
COVID-related hospitalization: If a client was hospitalized and treated for COVID infection, they should be admitted to your interim housing site only after they have completed 10 days in isolation at the hospital or other facility. A COVID test is NOT, however, necessary prior to admission to the IH site if the client has completed 10 days of isolation.
97 Non-COVID related hospitalization: If the client was hospitalized for something other than COVID, the IH site can ask the discharging hospital to test for COVID within 7 days prior to discharge. This is not mandatory, nor does lack of a test mean that the client cannot be admitted to an IH site.

If the hospital agrees to test the client for COVID:
• If the client tests COVID positive: The client should be referred to a County IQ site to complete 10 days of isolation before coming to IH site. Alternatively, if the IH site has a COVID positive area, the client can return to the IH site and complete 10 days of isolation prior to release into the general population.
• If the client tests COVID negative: Admit the client to your facility. Quarantine is not necessary.

REFERRALS FROM NON-ACUTE CARE SETTINGS
Clients referred from non-acute care settings (i.e. jail or street) may have had limited access to testing. No testing is required prior to admission but on arrival, clients should be screened for COVID symptoms and COVID exposure.

Symptomatic clients with COVID exposure should be referred to an IQ site if not seriously ill. If they are seriously ill, they should be sent to a hospital. They should complete 10 days of isolation and be fever-free without fever-reducing medication for at least 24 hours prior to their return. A COVID negative test is not required for entry after 10 days of isolation.

Asymptomatic clients without known COVID exposure should be admitted to the IH site, placed in a shortterm quarantine ward, and tested as soon as possible:
• If the client tests COVID positive, refer to an IQ site. • If the client tests COVID negative, release them into the general population and COVID-test again in one week.

We generally discourage quarantining all new asymptomatic admissions prior to entry into the general population at your site for various reasons:
• It will limit the number of people accessing the IH site • It may not reduce the spread of COVID in your facility as the majority of clients in the general population areas continue to come and go from the IH site and may acquire infection elsewhere. • Any person developing symptoms or testing positive in a quarantined cohort would lead to extension of quarantine for all others quarantining together.
• Admissions on different days would lead to groups of people quarantining together longer and longer. • Extension of these rolling quarantines could lead to severe restrictions to people accessing the facility or exiting quarantine.

If you do choose to quarantine new admissions for 14 days, you may consider targeting quarantine to high-risk individuals coming from jails or congregate living facilities with ongoing outbreaks. If you elect to do this:
• Quarantine new admits for 14 days.
98 • Client is then released to the general ward if they remain asymptomatic AND have not been exposed to a symptomatic or COVID-positive person while in quarantine. o If the person develops symptoms while in quarantine, they should be moved to an on-site isolation area or referred to an IQ site.
o If the person is exposed to a symptomatic person while in quarantine, quarantine should be extended to ensure completion of a new 14-day quarantine beginning the day the ill person was separated from others.
o A repeat COVID test prior to release from quarantine is NOT necessary.

Please be advised that clients cannot be placed in IH sites that are actively under outbreak investigation UNLESS they obtain DPH clearance. Sites under active outbreak investigation are notified in writing by DPH and will assigned a Public Health Nurse who will be DPH point of contact for the site.

ADDITIONAL STAFF CONSIDERATIONS
• Minimize the number of staff members who have face-to-face interactions with clients with respiratory symptoms.
• Develop and use contingency plans to deal with increased absenteeism caused by employee illness or by illness among employees’ family members. These plans might include extending hours of remaining employees, cross-training current employees, or hiring temporary employees. Discuss these contingency plans with your funder(s).
• Staff and volunteers who are at higher risk for severe illness from COVID-19 should not be designated as caregivers for sick clients who are staying in the IH site. Identify flexible job duties for these higher risk staff and volunteers so they can continue working while minimizing direct contact with clients. • Staff should avoid handling client belongings. If staff are handling client belongings, they should use disposable gloves. Make sure to train any staff using gloves to ensure proper use and hand hygiene before and after use. If gloves are unavailable, staff should perform hand hygiene immediately after handling client belongings.
• Provide resources for stress and coping to staff. Learn more about mental health and coping during COVID-19.

FINAL NOTE
DHS, DMH, DPH, and LAHSA recognize that to accomplish the goals set forth in this document, budgetary modifications may be needed, including changes to staffing patterns/needs, supplies/equipment, and facility repair and enhancements. It is highly recommended that IH sites determine how existing funding can be leveraged to increase infection control in the IH site and protect clients and staff. Please contact your funder(s) if you have financial barriers to implementing the guidance in this document.

SUMMARY OF EXPECTATIONS FOR IH SITE OPERATORS:
• Create policies and procedures related to COVID-19. Policies and procedures should address:
99 o COVID-informed operational procedures for staff
o Client symptom monitoring
o Procedures for maintaining accurate rosters of clients and for logging client entry into and exit from isolation or quarantine as needed
o Decompression and cohorting plans
o Intake/admission procedures during COVID
o Infection control plans (including PPE, cleaning/sanitation, bed spacing, ventilation plans) o Isolation/quarantine and outbreak plan
o Staffing plan during COVID (including contingency plan in the event of staff shortage) • Identify an infection control officer for your facility. • Consider designating available areas in your facility with separate entryways/restrooms and showers to serve a specific cohorting purpose. Discuss these opportunities with your CRTs and funder(s) to determine what client cohorts you can best serve given your physical layout and staffing patterns. • Define your maximum occupancy rate and fill to that capacity by decompressing or admitting clients as needed.
• Refer symptomatic, COVID-positive, or high-risk individuals with COVID exposure to IQ sites. • Notify DPH of symptomatic persons, confirmed cases, and exposures. • Do not restrict the amount of time that a client can be outside of the IH site during the day. • All staff and clients should wear cloth face coverings or surgical masks at all times. • Full PPE (surgical face masks or N95 respirators, face shields, gloves, and gowns) are necessary only when staff are examining or testing potentially COVID-infected clients or when custodial staff are laundering contaminated materials or cleaning toilets, shower stalls, or sinks where the risk of splash or aerosolization is high.
• Do not exit clients who will not wear face masks or remain physically distanced unless they are known COVID-positive and DPH recommends the discharge.
• Enforce and facilitate physical distancing by making physical layout modifications, staggering meal and shower times, and assigning infection control monitors to maintain physical distancing practices at all times.
• Determine your “burn rate” of PPE and cleaning materials and ensure that a two-week supply is available at any given time.
• Follow recommended cleaning schedule and ensure that cleaning staff are trained in proper cleaning and disinfection techniques as well as PPE donning and doffing. • Ensure that ventilation systems are fully functional, and that air circulation is optimized to minimize spread of respiratory droplets.
• Have trained staff to do full COVID screening on client entry and throughout the day and document these data on a log that is available to your funder(s). • Develop the capacity to do surveillance, diagnostic, and admissions testing on your clients and coordinate with DPH during outbreak investigations and contact tracing initiatives. • Have a protocol in place for discharging clients who are COVID-positive and who do not follow public health orders, including entry of information into Clarity and funder(s) notification. 100
• Create and implement a protocol for new client admissions, including quarantine of new clients pending COVID test results.
• Do not require COVID-negative test results for new admissions or clients returning from 14-day isolation or quarantine.
• Create and implement staff training materials and protocols to ensure staff safety and adherence to infection control measures.
• Ensure that staff are tested for COVID on a monthly basis (by testing 25% staff every week) and determine policies and procedures for managing staff who decline testing or infection control standards.
• Implement a staffing plan that accounts for reduced client numbers and reflects increased need for augmented cleaning, COVID screening, COVID testing, and infection control and discuss and fiscal challenges with implementing the plan with your funder(s).

RESOURCES
http://www.publichealth.lacounty.gov/media/Coronavirus/docs/homelessness/GuidanceHomelessShelters.pdf http://www.publichealth.lacounty.gov/media/Coronavirus/docs/homelessness/GuidancePEHTestingPriorities.p df
https://www.cdc.gov/coronavirus/2019-ncov/community/homeless-shelters/plan-prepare-respond.html https://www.cdc.gov/coronavirus/2019-ncov/community/homeless-shelters/infection-control-inventoryplanning-tool.pdf https://www.hudexchange.info/resource/5985/infectious-disease-toolkit-for-cocs/ https://nhchc.org/clinical-practice/diseases-and-conditions/influenza/ https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2-covid-19 https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/laundry.html https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/air.html https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html http://www.publichealth.lacounty.gov/media/Coronavirus/docs/homelessness/GuidancePEHTestingPriorities.p df
https://www.cdc.gov/coronavirus/2019-ncov/hcp/using-ppe.html 101

RETAIL FOOD OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: RESEARCH & DEVELOPMENT CHIEF: PABINA BISTA w
5050 COMMERCE DR, BALDWIN PARK, CA 91706 - Phone: (626) 430-5156 COUNTY OF LOS ANGELES w DEPARTMENT OF PUBLIC HEALTH
EHS:

Facility Name:

Owner/Permittee:

Facility Address: City/Zip:

Inspection Date:

Re-inspection Date:

Phone #:

Expiration Date:

Time Out:

Action:

Result:

Service:

Program Identifier:

Facility Status
Score:

Grade
FA: PR: SR: PE:

Time In:
1751 CLOVERFIELD BLVD SANTA MONICA, CA 90404--400
SAFE HAVEN 1ST FLOOR FOOD SERV
N/A
5/7/2019
04:02 PM 04:33 PM
SAFE HAVEN (1ST FLOOR)

ROUTINE INSPECTION

OCEAN PARK COMMUNITY CENTER

CORRECTIVE ACTION / NO FOLLOW UP REQUIRED
FA0151430 PR0136849 N/A 1650 NO FURTHER ACTION REQUIRED EH Office Number:

Certified Food Protection Manager:
99 A

YUANZHI CHENG
(626) 430-5156
(323) 351-8206
Email Address: [email protected]
Mailing Address: 1453 16TH ST , SANTA MONICA, CA 90404-2715 ?COS = Corrected on-site
MIN = Minor Violation
N/O = Not observed
X
P
MAJ = Major Violation
N/A = Not applicable
X
P
XOut = Items not in compliance
P IN = In compliance
11 11
11 4
3 OUT

COMPLIANCE & ENFORCEMENT

48. Plan review

49. Samples Collection

50. Impoundment/VC&D

51. Permit Suspension
OUT
OUT

GOOD RETAIL PRACTICES
Preventive measures that can reduce food borne illness.

SUPERVISION

GENERAL FOOD SAFETY REQUIREMENTS

FOOD STORAGE/DISPLAY/SERVICE

EQUIPMENT/UTENSILS/LINENS

24. Person in charge present and performs duties

25. Personal cleanliness and hair restraints

26. Approved thawing methods used, frozen food

29. Toxic substances properly identified, stored and used

28. Washing fruits and vegetables

27. Food separated and protected

30. Food storage; food storage containers identified

31. Consumer self service

32. Food properly labeled & honestly presented
1 1
1 1
1 1
1 1
1 33. Nonfood-contact surfaces clean

34. Warewash facilities: installed, maintained, used; test equipment

35. Equipment/utensils approved; installed; good repair; capacity

36. Equipment, utensils and linens: storage and use

37. Adequate ventilation and lighting; designated areas, use

38. Thermometers provided and accurate

39. Wiping cloths; properly used and stored

40. Plumbing; fixtures, backflow devices, drainage

41. Garbage and refuse properly disposed; facilities maintained

42. Toilet facilities: properly constructed, supplied, cleaned

43. Premises; personal/cleaning items; vermin proofing

44. Floors, walls and ceiling: properly built, maintained and clean

45. No unapproved sleeping quarters

46. Signs posted; last inspection report available

PHYSICAL FACILITIES

SIGNS/REQUIREMENTS
X

47. Permits available
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 20. Licensed health care facilities/public & private schools:
prohibited foods not offered

22. Sewage and wastewater properly disposed

23. No insect, rodent, birds or animals present
P
P

2 2
2 21a. Hot water available
21b. Water available
2 ADDITIONAL CRITICAL RISK FACTORS

15. Food obtained from approved source

16. Compliance with shell stock tags, condition, display

17. Compliance with Gulf Oyster Regulations

18. Compliance with variance, specialized process & HACCP

19. Consumer advisory provided for raw/undercook food
P

P
P
P
P
P

2 2
2 2
4 4

52. Multiple Major Critical Risk Violations / Increased Risk to Public Health

7. Proper hot and cold holding temperatures

PROTECTION FROM CONTAMINATION

8. Time as a public health control; procedures & records

9. Proper cooling methods

10. Proper cooking time and temperature

11. Proper reheating procedures for hot holding

12. Returned and re-service of food

13. Food in good condition, safe and unadulterated

14. Food contact surface; clean and sanitized

FOOD FROM APPROVED SOURCES
P

P
P
P

P
P

2 2
2 2
2 4
4 4
4 4
4 4
2 TIME AND TEMPERATURE RELATIONSHIP
2 PREVENT CONTAMINATION BY HANDS
1b. Food safety certification

2. Communicable disease; reporting, restrictions & exclusions

3. No discharge from eyes, nose and mouth

4. Proper eating, drinking, or tobacco use

5. Hands clean and properly washed; proper glove use

6. Adequate hand washing facilities: supplied and accessible P
P
P
P

1a. Demonstration of knowledge
P
2 2
2 2
2 4
4 OUT
IN N/A COSN/O Maj Min

CRITICAL RISK FACTORS
The following pose a threat to public health and must be corrected immediately.

EMPLOYEE HEALTH, HYGIENE & KNOWLEDGE
P
P
PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 1 of 2 ends

EHS Signature

YUANZHI CHENG
v 1.4
102

Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0151430 PR0136849 N/A 1650
1751 CLOVERFIELD BLVD SANTA MONICA, CA 90404--400 (323) 351-8206 SAFE HAVEN 1ST FLOOR FOOD SERV 5/7/2019

CRITICAL VIOLATIONS

GOOD RETAIL PRACTICE VIOLATIONS
1 Violation: # 35. Equipment/Utensils - approved; installed; clean; good repair, capacity - 114130, 114130.1, 114130 Violation Text: All utensils and equipment shall be approved, installed properly, meet applicable standards be fully operative, and in good repair.

Corrective Action: Repair the top covering board inside the two door reach in freezer, as observed the board detached. Director Khan Watson told EHS they will replace it since it defrosting several times a day.

OVERALL INSPECTION COMMENTS
It is improper and illegal for any County officer, employee or inspector to solicit bribes, gifts or gratuities in connection with performing their official duties.

Improper solicitations include requests for anything of value such as cash, free services, paid travel or entertainment, or tangible items such as food or beverages. Any attempt by a County employee to solicit bribes, gifts or gratuities for any reason should be reported immediately to either the County manager responsible for supervising the employee or the Fraud Hotline at (800) 544-6881 or www.lacountyfraud.org. YOU MAY REMAIN ANONYMOUS.

Posting of the final Score/Grade is required in those cities that have adopted County Ordinance 97-0071

1. Failure to correct the violations by the compliance date may result in additional fee for each additional re-inspection.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 2 of 2 ends

EHS Signature

YUANZHI CHENG
v 1.4
103

HOUSING OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: RESEARCH & DEVELOPMENT w CHIEF: PABINA BISTA
5050 COMMERCE DR, BALDWIN PARK, CA 91706 - Phone: (626) 430-5156 COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH w
No violation(s) observed at the time of the inspection
Facility Name:

Owner/Permittee:

Facility Address: City/Zip:

Inspection Date:

Re-inspection Date:

Phone #:

Time Out:

Action:

Result:

Program Identifier: Service:

FA: PR: SR: PE:

Time In:
1751 CLOVERFIELD BLVD SANTA MONICA, CA 90404--400
SAFE HAVEN 1ST FLOOR FOOD SERV
N/A
5/7/2019
(310) 883-1222
04:35 PM 05:17 PM

SAFE HAVEN, CLOVERFIELD SERVICES CENTER

OCEAN PARK COMMUNITY CENTER

NO FURTHER ACTION REQUIRED
FA0151430 PR0136847 N/A 2485
EH Office Number:

YUANZHI CHENG
Referrals: B & S Fire Zoning MAD/VDC Other

CORRECTIVE ACTION / NO FOLLOW UP REQUIRED
(626) 430-5156 ROUTINE INSPECTION
Email Address: [email protected] EHS:

Mailing Address: 1453 16TH ST , SANTA MONICA, CA 90404-2715 The checked items represent Health Code violations for the units or areas specified and must be corrected by the compliance date(s) given above, unless otherwise stated in the body of the report. All violations, including violations existing in units not inspected, shall be corrected in a workmanlike manner to conform with all state and local regulations.

Obtain any necessary approvals and/or permits before commencing repairs or construction.

VIOLATION CATEGORY
VERMIN

PLUMBING

ELECTRICAL
Cockroaches
Flies
Mosquitoes
Mites / Fleas
Bedbugs
TOILET
SINKS

BATH / SHOWER

COMFORT HEAT

APPLIANCE

FURNISHING
Rats / Mice
No Water
No Hot Water
Water Line
Cross Connection
Inadequate Flow
Sewer / Drain Lines
Cover Plates
Outlet / Fixtures
Wiring
Tank / Base / Bowl / Other
Tub / Shower Stall
Faucet Fixtures
Sink Basin
Fixtures
Inoperable
Unapproved Type
Missing
Appliances
Bedding
Furniture
Counter, Cabinets, Vanities,
Shelving, etc.

Illegal Conversions
Unapproved Use
Overcrowding
Unit Premises
Premises
Premises
Premises
Premises
Premises
Premises
Unit
Unit
Unit
Unit
Unit
Unit
Unit
Count Critical
Critical
Critical
Critical
Critical
Critical
Critical Critical
Critical
Critical
Critical
Critical
Critical
Non-Crit Critical
Non-Crit Non-Crit
Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit

OCCUPANCY
Inadequate Lighting

LIGHTING
Common Restroom
Laundry Room / Rec Room
Refuse Area / Bins
Cast - Offs / Debris / Waste
Animals
Wall / Ceiling / Floor -
General
Wall / Ceiling / Floor -
Peeling Paint
Wall / Ceiling / Floor -
Suspected Mold
Window / Screens
Ventilation
Roof
Stairs
Vent Screens
Unit Unit
Count Critical Non-Crit Critical Non-Crit
Premises
Premises
Premises
Premises
Premises
Premises
Unit
Unit
Unit
Unit
Unit
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical Non-Crit Critical Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Non-Crit Non-Crit
Responsible Person

SANITATION

STRUCTURE

MISCELLANEOUS
Permit Available
PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 1 of 4 ends

EHS Signature

YUANZHI CHENG
104

Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0151430 PR0136847 N/A 2485
1751 CLOVERFIELD BLVD SANTA MONICA, CA 90404--400 (310) 883-1222 SAFE HAVEN 1ST FLOOR FOOD SERV 5/7/2019

OVERALL INSPECTION COMMENTS

UNITS INSPECTED/NOT AVAILABLE
Number of unit(s) the tenant stated no violations:

Number of unit(s) not available for inspection:

Number of inspected unit(s) without violations:
4 12
13 PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 2 of 4 ends

EHS Signature

YUANZHI CHENG
105

HOUSING OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: RESEARCH & DEVELOPMENT CHIEF: PABINA BISTA w
5050 COMMERCE DR, BALDWIN PARK, CA 91706 - Phone: (626) 430-5156 COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH w
It is improper and illegal for any County officer, employee or inspector to solicit bribes, gifts or gratuities in connection with performing their official duties.

Improper solicitations include requests for anything of value such as cash, free services, paid travel or entertainment, or tangible items such as food or beverages. Any attempt by a County employee to solicit bribes, gifts or gratuities for any reason should be reported immediately to either the County manager responsible for supervising the employee or the Fraud Hotline at (800) 544-6881 or www.lacountyfraud.org. YOU MAY REMAIN ANONYMOUS.

Failure to correct the violations by the compliance date may result in additional fees.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

ADVISORIES / WARNINGS

CALIFORNIA STATE FRANCHISE TAX BOARD WARNING
Section 17274 and 24436.5 of the State Revenue and Taxation code provide, in part, that a taxpayer, who derives rental income from housing determined by the local regulatory agency to be substandard by reason of violation of State or local codes dealing with health, safety, or building, cannot deduct from State personal income tax and bank and corporation income tax, deductions for interest, depreciation or taxes attributable to such substandard structure where the substandard conditions are not corrected within six (6) months after notice of violation by the regulatory agency. THE DATE OF THIS NOTICE MARKS THE BEGINNING OF THAT SIX-MONTH PERIOD. The Department is required by law to notify the Franchise Tax Board of failure to comply with these code sections.

Please be advised that the above WARNING is for purpose of compliance with the State Revenue and Taxation Code only. Compliance with Health Laws as noted on the attached Inspection Report or Notice of Violation must be made within the time specified on the report or notice.

LEAD CORRECTION ADVISORY
WARNING: You are hereby advised that corrections ordered by this report/official notice may disturb surfaces that may contain lead-based paint.

Lead-based paint can be commonly found in housing built prior to 1978.

Prior to making any corrections ordered and in conjunction with repairs or rehabilitation, you must determine if lead is present in the dwelling unit/apartment/room. All corrective actions must be conducted in a manner that will protect occupants, workers, and other from exposure to contamination For further information on lead hazards call 1(800) LA-4-LEAD.

OTHER INDOOR ENVIRONMENTAL HAZARDS
Exposure to internal environmental elements, such as asbestos, molds, and mildew, dust mites, droppings from cockroaches and rodents, carbon monoxide, formaldehyde, pesticides, and radon also contribute to unhealthy housing environments. All corrective actions must be conducted in a manner that will protect occupants, workers, and others from exposure to these elements.

PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 3 of 4 ends

EHS Signature

YUANZHI CHENG
106

HEALTHY HOMES ADVISORY
The potentially hazardous condition(s) marked below were observed on your property. These conditions could cause harm/injury to persons on the property or lead to costly repairs. The Environmental Health Division recommends correcting the following checked item(s).

WATER INTRUSION - CAN LEAD TO MOLD GROWTH AND COSTLY STRUCTURAL DAMAGE Check

TRIP/FALL - UNSAFE CONDITIONS CAN CAUSE ACCIDENTS AND INJURIES

POISONING - HAZARDOUS MATERIALS AND LEAD HAZARD EXPOSURE CAN CAUSE ACCIDENTAL POISONING PESTS
SCALD/BURN - WATER TEMPERATURE ABOVE 120°F CAN CAUSE SCALD/BURN INJURIES Building lacking rain gutter systems - can lead to pooling of water on the roof and/or water intrusion into the building.

Sprinklers hitting building - can cause water damage on interior/exterior walls/surfaces.

Drainage issues - improper water drainage can lead to water intrusion into the units.

Poor traction - on common area walkways & stairs can result in slips & falls, especially when wet.

Inadequate lighting - can result in poor visibility, safety hazards such as trips & falls, and other public safety issues.

Child attractive nuisance - such as open trenches, wheelbarrow, unattended ladder, and exposed nails can attract a child to the hazard and become injured.

Hazardous materials - paint cans/pesticides can cause injury if not properly stored away from children.

Lead hazards - bare soil around buildings built before 1978 may contain lead that can poison children. Bare soil should be covered with grass or other ground cover. Do not allow children to play in areas with bare soil.

Termites - can damage the building's structural integrity and compromise building safety.

Bees, Wasps, Spiders, Ants or other venomous pests - can cause injury or illness through bites, stings, etc.

Water too hot: over 120°F - can lead to scalding or burns, especially to young children and the elderly. Water temperatures at the fixtures should be no more than 120°F to prevent burns. Minimum requirements for hot water is at 110°F per State law (25 CRR § 32(a)).

PIC/Owner Signature
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Page 4 of 4 ends

EHS Signature

YUANZHI CHENG
107

Facility Name:

Owner/Permittee:

Facility Address: City/Zip:

Inspection Date:

Re-inspection Date:

Phone #:

Expiration Date:

Time Out:

Action:

Result:

Service:

Program Identifier:

Facility Status
Score:

Grade
FA: PR: SR: PE:

Time In:
505 OLYMPIC BLVD SANTA MONICA, CA 90401--331

SAMOSHEL
N/A
2/12/2019
03:00 PM 03:50 PM

SAMOSHEL-FOOD SERVICE

ROUTINE INSPECTION

OCEAN PARK COMMUNITY CENTER

CORRECTIVE ACTION / NO FOLLOW UP REQUIRED
FA0149776 PR0137169 N/A 1634 NO FURTHER ACTION REQUIRED EH Office Number:

Certified Food Protection Manager:
90 A

MAGDALENE ONYEMERE
Christina Diaz
06/29/2022
(626) 430-5156
Email Address: [email protected]
Mailing Address: 1453 16TH ST , SANTA MONICA, CA 90404-2715 ?COS = Corrected on-site
MIN = Minor Violation
N/O = Not observed
X
P
MAJ = Major Violation
N/A = Not applicable
X
P
XOut = Items not in compliance
P IN = In compliance
11 11
11 4
3 OUT

COMPLIANCE & ENFORCEMENT

48. Plan review

49. Samples Collection

50. Impoundment/VC&D

51. Permit Suspension
OUT
OUT

GOOD RETAIL PRACTICES
Preventive measures that can reduce food borne illness.

SUPERVISION

GENERAL FOOD SAFETY REQUIREMENTS

FOOD STORAGE/DISPLAY/SERVICE

EQUIPMENT/UTENSILS/LINENS

24. Person in charge present and performs duties

25. Personal cleanliness and hair restraints

26. Approved thawing methods used, frozen food

29. Toxic substances properly identified, stored and used

28. Washing fruits and vegetables

27. Food separated and protected

30. Food storage; food storage containers identified

31. Consumer self service

32. Food properly labeled & honestly presented
1 1
1 1
1 1
1 1
1 33. Nonfood-contact surfaces clean

34. Warewash facilities: installed, maintained, used; test equipment

35. Equipment/utensils approved; installed; good repair; capacity

36. Equipment, utensils and linens: storage and use

37. Adequate ventilation and lighting; designated areas, use

38. Thermometers provided and accurate

39. Wiping cloths; properly used and stored

40. Plumbing; fixtures, backflow devices, drainage

41. Garbage and refuse properly disposed; facilities maintained

42. Toilet facilities: properly constructed, supplied, cleaned

43. Premises; personal/cleaning items; vermin proofing

44. Floors, walls and ceiling: properly built, maintained and clean

45. No unapproved sleeping quarters

46. Signs posted; last inspection report available

PHYSICAL FACILITIES

SIGNS/REQUIREMENTS
X
X

47. Permits available
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 20. Licensed health care facilities/public & private schools:
prohibited foods not offered

22. Sewage and wastewater properly disposed

23. No insect, rodent, birds or animals present
P
P

2 2
2 21a. Hot water available
21b. Water available
2 ADDITIONAL CRITICAL RISK FACTORS

15. Food obtained from approved source

16. Compliance with shell stock tags, condition, display

17. Compliance with Gulf Oyster Regulations

18. Compliance with variance, specialized process & HACCP

19. Consumer advisory provided for raw/undercook food
P

P
P
P
P

2 2
2 2
4 4

52. Multiple Major Critical Risk Violations / Increased Risk to Public Health

7. Proper hot and cold holding temperatures

PROTECTION FROM CONTAMINATION

8. Time as a public health control; procedures & records

9. Proper cooling methods

10. Proper cooking time and temperature

11. Proper reheating procedures for hot holding

12. Returned and re-service of food

13. Food in good condition, safe and unadulterated

14. Food contact surface; clean and sanitized

FOOD FROM APPROVED SOURCES
P

P
P
P
P

2 2
2 2
2 4
4 4
4 4
4 4 X
X
2 TIME AND TEMPERATURE RELATIONSHIP
2 PREVENT CONTAMINATION BY HANDS
1b. Food safety certification

2. Communicable disease; reporting, restrictions & exclusions

3. No discharge from eyes, nose and mouth

4. Proper eating, drinking, or tobacco use

5. Hands clean and properly washed; proper glove use

6. Adequate hand washing facilities: supplied and accessible

P
P
P
P
P

1a. Demonstration of knowledge
P
2 2
2 2
2 4
4 X
OUT
IN N/A COSN/O Maj Min

CRITICAL RISK FACTORS
The following pose a threat to public health and must be corrected immediately.

EMPLOYEE HEALTH, HYGIENE & KNOWLEDGE
P
P
PIC/Owner Signature
Help us serve you better by completing a short survey. Visit our website at www.publichealth.lacounty.gov/eh.

Page 1 of 3 ends

EHS Signature

MAGDALENE ONYEMERE
v 1.4
108

Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0149776 PR0137169 N/A 1634
505 OLYMPIC BLVD SANTA MONICA, CA 90401--331
SAMOSHEL 2/12/2019

CRITICAL VIOLATIONS
2 Violation: # 01a. Demonstration of knowledge - 113947-113947.1 Violation Text: All food employees shall have adequate knowledge of major food allergens, their assigned duties, and be able to demonstrate appropriate food safety principles.

Corrective Action: Ensure all food employees have adequate knowledge of, and are properly trained in food safety as it relates to their assigned duties.

All facility food helper shall be provided with adequate training pertaining food temperature or as relates to assigned duties.

Observed facility food helper with inadequate knowledge on steam table food temperature.

4 Violation: # 11. Proper reheating procedures for hot holding - 114014, 114016 Violation Text: Any potentially hazardous foods reheated for hot holding must be brought to an internal temperature of 165°F for 15 seconds within 2 hours.

Corrective Action: Properly reheat all previously cooked potentially hazardous foods (PHF) according to established time and temperature criteria prior to placing in hot holding equipment.

Observed grind beef held at unapproved temperature in the steam table. (Corrected with proper reheating).

2 Violation: # 14. Food contact surfaces: clean and sanitized - 113984(e), 114097, 114099 Violation Text: All food contact surfaces of utensils and equipment shall be clean and sanitized.

Corrective Action: Discontinue allowing food to contact unclean equipment.

Food equipment shall be properly clean and sanitized to be free from dried debris or crumbles to prevent food contamination.

Observed accumulated dried debris around the can opener and inside the holder.

GOOD RETAIL PRACTICE VIOLATIONS
1 Violation: # 33. Nonfood-contact surfaces clean and in good repair - 114115 (c) Violation Text: All non-food contact surfaces of equipment and utensils shall be kept free of an accumulation of dust, dirt, food residue, and other debris.

Corrective Action: Ensure all nonfood-contact surfaces are maintained clean. Nonfood - contact surfaces shall be maintain clean to be free from debris or dirt.

Observed accumulated debris around the two door reach in unit fan guard, adjacent to the microwave.

PIC/Owner Signature
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EHS Signature

MAGDALENE ONYEMERE
v 1.4
109

Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0149776 PR0137169 N/A 1634
505 OLYMPIC BLVD SANTA MONICA, CA 90401--331
SAMOSHEL 2/12/2019
1 Violation: # 37. Adequate ventilation and lighting; designated areas, use - 114149, 114149.1 Violation Text: Exhaust hoods and proper ventilation shall be provided in the facility and approved by the local building department. Adequate lighting shall be provided in all areas of food facility, and with light shields in food prep and utensil washing area.

Corrective Action: Clean and maintain the hood grease filters and hood surfaces.

Observed accumulated debris with grease around the hood panel surfaces.

Routine inspection conducted at interim housing with 70 beds revealed facility has a commercial kitchen. Common use areas the dinning was observed with no violation. Training provided on proper steam table holding temperature.

OVERALL INSPECTION COMMENTS
It is improper and illegal for any County officer, employee or inspector to solicit bribes, gifts or gratuities in connection with performing their official duties.

Improper solicitations include requests for anything of value such as cash, free services, paid travel or entertainment, or tangible items such as food or beverages. Any attempt by a County employee to solicit bribes, gifts or gratuities for any reason should be reported immediately to either the County manager responsible for supervising the employee or the Fraud Hotline at (800) 544-6881 or www.lacountyfraud.org. YOU MAY REMAIN ANONYMOUS.

Posting of the final Score/Grade is required in those cities that have adopted County Ordinance 97-0071

1. Failure to correct the violations by the compliance date may result in additional fee for each additional re-inspection.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

PIC/Owner Signature
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HOUSING OFFICIAL INSPECTION REPORT
WWW.PUBLICHEALTH.LACOUNTY.GOV/EH
OFFICE: RESEARCH & DEVELOPMENT w CHIEF: PABINA BISTA
5050 COMMERCE DR, BALDWIN PARK, CA 91706 - Phone: (626) 430-5156 COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH w
2 violation(s) observed at the time of the inspection
Facility Name:

Owner/Permittee:

Facility Address: City/Zip:

Inspection Date:

Re-inspection Date:

Phone #:

Time Out:

Action:

Result:

Program Identifier: Service:

FA: PR: SR: PE:

Time In:
505 OLYMPIC BLVD SANTA MONICA, CA 90401--331

SAMOSHEL
N/A
2/12/2019
(310) 581-9825
04:00 PM 04:47 PM

SAMOSHEL

OCEAN PARK COMMUNITY CENTER

NO FURTHER ACTION REQUIRED
FA0149776 PR0137300 N/A 2485
EH Office Number:

MAGDALENE ONYEMERE
Referrals: B & S Fire Zoning MAD/VDC Other

CORRECTIVE ACTION / NO FOLLOW UP REQUIRED
(626) 430-5156 ROUTINE INSPECTION
Email Address: NONE SPECIFIED EHS:

Obtain any necessary approvals and/or permits before commencing repairs or construction.

VIOLATION CATEGORY
VERMIN

PLUMBING

ELECTRICAL
Cockroaches
Flies
Mosquitoes
Mites / Fleas
Bedbugs
TOILET
SINKS

BATH / SHOWER

COMFORT HEAT

APPLIANCE

OCCUPANCY
Inadequate Lighting

SANITATION

STRUCTURE

MISCELLANEOUS
P
1 P
Permit Available
PIC/Owner Signature
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Facility Address:

FA: PR: SR: PE:

Inspection Date:

City/Zip: Phone #:

FA0149776 PR0137300 N/A 2485
505 OLYMPIC BLVD SANTA MONICA, CA 90401--331 (310) 581-9825 SAMOSHEL 2/12/2019

CRITICAL VIOLATIONS
Violation: Tub/Shower Stall - Premises
Violation Text: Dwelling units shall have an approved bathtub or shower, in good repair. 11.16.050; 11.20.140; 11.20.160;

11.20.170; 11.20.190; 11.20.340
Corrective Action: Repair all cracks on floor inside the men's restroom.

Facility shall maintain all interior areas including shower/restroom floors to be free from any visible cracks, chipping paints, or water damage.

Observed cracks on floor in the men's restroom by the urinal area.

Tub / Shower
Stall
Violation: Ventilation - Unit
Violation Text: All toilet rooms, bath and shower rooms and utility rooms shall be adequately ventilated to the outside atmosphere.

11.20.160; 11.20.170; 11.20.190; 11.20.330; 11.20.340; 11.

Corrective Action: Maintain all mechanical air ventilation in all units/common areas.

Observed accumulated debris around the air vent in both restrooms.

Ventilation

OVERALL INSPECTION COMMENTS
Routine inspection conducted at interim housing with 70 beds has a commercial kitchen. Exterior areas inspected (dumpster/ recycling) and interior common use areas (laundry room, storage area, sleeping rooms) was with no health violations. Facility is maintain clean and in a sanitary condition.

UNITS INSPECTED/NOT AVAILABLE
Number of unit(s) the tenant stated no violations:

Number of unit(s) not available for inspection:

Number of inspected unit(s) without violations:
0 0
0 PIC/Owner Signature
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Improper solicitations include requests for anything of value such as cash, free services, paid travel or entertainment, or tangible items such as food or beverages. Any attempt by a County employee to solicit bribes, gifts or gratuities for any reason should be reported immediately to either the County manager responsible for supervising the employee or the Fraud Hotline at (800) 544-6881 or www.lacountyfraud.org. YOU MAY REMAIN ANONYMOUS.

Failure to correct the violations by the compliance date may result in additional fees.

By signing below the Person in Charge/Owner understands the above noted violations and statements.

ADVISORIES / WARNINGS

LEAD CORRECTION ADVISORY
WARNING: You are hereby advised that corrections ordered by this report/official notice may disturb surfaces that may contain lead-based paint.

Lead-based paint can be commonly found in housing built prior to 1978.

PIC/Owner Signature
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