8928_Trapeze OPS-FX_6th Mod — Santa Monica City Council, February 11, 2025

1 SIXTH MODIFICATION OF
SOFTWARE LICENSE AGREEMENT NO. 8928 (CCS)
This Sixth Modification of Agreement Number 8928 (CCS) (“Sixth Modification”), entered into as of _________________(“Execution Date”), by and between the City of Santa Monica, a municipal corporation (“City”), and Trapeze Software Group (“Trapeze”) is made with reference to the following:

RECITALS
A. On or about February 10, 2009, City and Trapeze entered into a Software License Agreement Number 8928 (CCS) for an Operator Management System and Customer Service Software for Big Blue Bus, with certain years of maintenance costs included (“Original Agreement”).

B. On or about April 8, 2016, City and Trapeze entered into a First Modification of the Software License Agreement Number 8928 (CCS) (CCS) (“First Modification”) for additional years of software maintenance and additional customized reports.

C. On or about October 6, 2017, City and Trapeze entered into a Second Modification of the Software License Agreement Number 8928 (CCS) (“Second Modification”) to implement an upgrade of the Trapeze system to Version 16 of the applicable Trapeze software.

D. On or about August 12, 2019, City and Trapeze entered into a Third Modification of the Software License Agreement Number 8928 (CCS) (“Third Modification”) to extend maintenance services and to receive software upgrades for the year commencing July 1, 2019 and continuing through June 30, 2020 (“Year 8”).

E. On or about June 4, 2020, City and Trapeze entered into a Fourth Modification to extend maintenance services for two years (“Year 9” and Year “10”) commencing on July 1, 2020 and continuing through June 30, 2022, and one additional option to renew through June 30, 2023 (“Year 11”).

F. On or about September 26, 2021, City and Trapeze entered into a Fifth Modification to add and incorporate the terms and conditions under which Trapeze would provide licenses for Trapeze Standard Data Exchange (TDSE) Software and Trapeze OPS-MON Software (“New Licensed Products”), and Trapeze Standard Data Exchange (TDSE) and OPS-MON installation services, maintenance, and support (“Additional Services”). The Original Agreement, First Modification, Second Modification, Third Modification, Fourth Modification, and Fifth Modification may be referred to collectively herein as “the Agreement.”
G. The City and Trapeze desire to modify the Agreement with this Sixth Modification to extend maintenance support of the Trapeze operator and vehicle scheduling systems for two additional years (“Year 12” and “Year 13”) through June 30, 2025, as well as the following additional services: to configure the operator scheduling DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 3/22/2023
2 module to accommodate a shortened workweek, to add up to two additional absence codes to the OPS Timekeeping module, and to train staff on the use of the Timekeeping module (“Additional Services”), on the terms and conditions set forth herein.

TERMS AND CONDITIONS
Now, therefore, the undersigned parties do hereby mutually agree to modify the Original Agreement as follows:

1. Section 4 of the Original Agreement entitled “Software Services” shall be modified by adding the following paragraph:

Additional Services. Trapeze will perform all of the installation, maintenance and support services described in Exhibit A-6.1, Extension of Maintenance Support for OPS-FX-BlockBuster, OPS-MON, and TDSE Modules; Exhibit A6.2, BBB Ops Configuration; Exhibit A-6.3, OPS Health Assessment and Training; Exhibit A-6.4, New Absence Code Configuration, and Exhibit A-6.5, Contingency—Bucket of Support (“Additional Services”). Trapeze will complete the Additional Services in accordance with Exhibit B-6, Budget.

2. Section 6 of the Original Agreement entitled “License Fees and Support Services Fees” shall be modified by adding the following paragraph:

Compensation for Extension of Maintenance Support and Additional Services. The City will compensate Trapeze for the Additional Services in an amount not to exceed Five Hundred and Twenty-Seven Thousand, Seven Hundred and Eighty-One Dollars ($527,781), as set forth in Exhibit B-6. The total contract price for services pursuant to the Original Agreement, the First Modification, the Second Modification, the Third Modification, the Fourth Modification, the Fifth Modification, and this Sixth Modification, shall not exceed Three Million, Six Hundred and Sixty-Six Thousand, Nine Hundred and Ninety-One Dollars ($3,666,991).

3. Execution in Counterparts. This Sixth Modification may be executed in counterparts with the same effect as if both parties hereto had executed the same document. All counterparts shall be construed together and shall constitute a single modification. Any signature to this Sixth Modification transmitted electronically through DocuSign or PDF shall be deemed an original signature and be binding upon the parties hereto (it being agreed that such electronic signature shall have the same force and effect as an original signature).

4. Exhibit A-6.1, Exhibit A-6.2, Exhibit A-6.3, Exhibit A6-4, Exhibit A6-5, and Exhibit B-6 are attached hereto incorporated herein by this reference.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 3 5. Except as expressly modified by this Sixth Modification, all other terms and conditions of the Original Agreement shall be and remain in full force and effect.

IN WITNESS WHEREOF, the parties have executed this Sixth Modification as of the date and year first written above.

ATTEST:
______________________________

DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________

LANE DILG
City Attorney

CITY OF SANTA MONICA,
a municipal corporation
By: ______________________________

RICK COLE
City Manager
ABC Corporation
#VENDOR
By: _______________________________
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB City Attorney
3/20/2023

DOUGLAS SLOAN
Modaxo
Rod Jones
3/22/2023
President
David White
City Manager
3/22/2023
City Clerk
Denise Anderson-Warren
3/28/2023
4 Exhibit A-6.1
Scope of Services
Extension of Maintenance Support for OPS-FX-BlockBuster, OPS-MON, and TDSE Modules
Maintenance Support Services for OPS/BlockBuster/FX/OPS-MON/TSDE Product Period of Service Period of Service
BlockBuster/FX July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 Info Com July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 Mapmaker July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 OPS-SIT with BioKey July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 OPS-All July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 OPS IVR July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 OPS-Web July 1, 2023-June 30, 2024 July 1, 2024-June 30, 2025 OPS-MON July 1, 2023-June 30, 2024* July 1, 2024-June 30, 2025 TSDE July 1, 2023-June 30, 2024* July 1, 2024-June 30, 2025 *Covered by 5th Modification Terms and Conditions
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 5 Exhibit A-6.2
Scope of Services
BBB Ops Configuration
Compressed Work Week
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB Submitted by:

Trapeze Software Group, Inc.
5265 Rockwell Dr. NE, Cedar Rapids, IA, USA 52402
Beverly D’Souza, Sales Specialist
Tel: +1 905-629-8727 x104850
[email protected]
City of Santa Monica
OPS Configuration
Statement of Work
January 6, 2023
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Table of Contents Table of Contents
Introduction .......................................................................................................................................... 1 Trapeze Professional Services ............................................................................................................. 1 Personnel ...............................................................................................................................................................1 Implementation Methodology Overview ...............................................................................................................1 Project Implementation Approach ........................................................................................................ 2 Project Kick-off.......................................................................................................................................................2 Project Design ........................................................................................................................................................2 Software Configuration..........................................................................................................................................2 Internal Acceptance Testing..................................................................................................................................4

3.4.1 Software Demonstration...................................................................................................................................................4 Software Installation and Configuration ...............................................................................................................5 Installation Testing.................................................................................................................................................5 Acceptance Testing................................................................................................................................................5 Deployment and Closure .......................................................................................................................................6 Responsibilities and Deliverables ........................................................................................................ 7 Project Duration ................................................................................................................................... 8 BBB’s Resource Requirements ............................................................................................................ 8 Project Assumptions ............................................................................................................................. 9 General Pricing Assumptions ................................................................................................................................9 Exhibit A-1 ......................................................................................................................................... 10 Project Budget......................................................................................................................................................10 Payment Milestones ............................................................................................................................................10 DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Introduction l Page 1 Introduction
City of Santa Monica has requested to introduce a 4-day week schedule to bid on (i.e., 3 days off), requiring selection of 10h runs and this 4-day schedule would not apply to Extra Board (EB) operators.

The purpose of this document is to provide BBB with a quote and scope of work for services required to configure and test the necessary OPS changes to align with BBB’s business requirements. The following information defines the implementation services to be provided by Trapeze, as well as the support required from BBB staff and resources.

Trapeze Professional Services
Personnel
To ensure successful completion of this implementation, Trapeze will utilize the following professional services personnel:
• Project Manager: The centralized point of contact for the project. The project manager is responsible for coordinating project schedules, deliverables and resources required to deliver the changes as identified in this statement of work.
• Technical Product Specialist(s): The primary technical point(s) of contact supporting the design, installation, configuration, testing, and implementation of the Software.

Implementation Methodology Overview
This project will be executed in a phased approach, with key activities identified below:

1. Project Kick-off

2. Project Design

3. Software Configuration

4. Internal Acceptance Testing
a. Software Demonstration
b. Payroll Comparison

5. Software Installation and Configuration

6. Installation Testing

7. Acceptance Testing

8. Deployment and Closure
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 2 Project Implementation Approach
Project Kick-off
Following contract execution, Trapeze and BBB will hold a remote project kick-off meeting to align stakeholders on project scope and timelines, as well as review roles, responsibilities, and key risks. Project teams from both Trapeze and BBB are expected to attend the kick-off meeting.

Upon conclusion of the kick-off meeting, Trapeze will work with BBB to gain access to a database backup of their current Trapeze environment.

Project Design
The Project Design meetings for the OPS configurations will be held remotely via Zoom over the course of up to four (4) hours to confirm the project scope and requirements. In preparation for these discussions, BBB will be expected to provide Trapeze with any relevant operational materials and/or documentation requested. The following topics will be covered during these meetings and calls:
• Review current operational policies and procedures as they relate to the OPS processes • Review and finalize project timelines
A preliminary Project Design Document (PDD) outlining deliverables, goals and objectives, configurations, and expected project implementation timelines will be prepared by Trapeze and shared with BBB after the initial Project Design meetings. During the review process, non-standard Software functionality may be identified beyond any in-scope customizations. If desired, Trapeze will provide estimates to address these gap items, however, addressing any such gaps will be considered out-of-scope and may result in additional costs.

Following completion of the preliminary Project Design Document, Trapeze will share the document with BBB to review and provide comments. BBB will have five (5) business days to complete the review of the preliminary Project Design Document, after which the Trapeze project manager will coordinate a meeting with BBB’s project team to review the comments. Following this meeting, Trapeze will revise the preliminary Project Design Document to address BBB’s comments and feedback and will provide BBB a finalized Project Design Document.

Software Configuration
Using the final PDD, Trapeze will work with BBB to remotely configure the OPS changes in a local test environment. Trapeze will create a new bid unit that requires 3 days off per week during bid selection process e.g., ‘4/10’ or ‘CWW’.

The following configurations are expected to be included as part of the scope in the PDD:

Pre-requisites
BBB scheduling team to create a new run type to make the 10h runs a distinct type i.e. CWW Bidding
- New bid unit to be associated to a WorkTypeGroup containing only this run type i.e. a 4-day operator can only select 10h runs
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 3 - Existing ‘FT Bid Work’ bid unit to remain for 5-day operators who have 2 days off per week but will have option to select this new 10h run type, due to contract stipulating that ALL available work must be provided as an option to bid.
(*renaming bid unit name will cause disconnect with existing bids) - An operator can choose to be a 5-day operator but select all/some work from the 10h runs (mixed 8/10 hr runs are allowed during bid selection for 5-day) - While the quota for 4-day off operators will be 10 (at least initially), a scenario may arise where an operator who wants to be a 4-day is unable to select work for each of his 4 work days (due to 5 day operators being able to select 10h runs also) and must opt to be a 5 day. o BBB will need to track 10h run selections by 5-day operators and manage/update the 4 day bid quotas as needed.

Accruals
- Update Max To Deduct accordingly.
- ‘Use Designated’ is currently checked, thus system will calculate 8h or 10h accordingly based on Employee Type’s ‘weekly hours work’ and days off for that week. - ‘Use Pay Value’ not used so TK does not determine usage.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 4

Timekeeping
- Existing pay rules are not bid-unit based.
- New pay rules required to differentiate from 5-day (8h) based operators:
o Absences
o Daily Overtime
o Daily Guarantee
o Stat Holiday
Internal Acceptance Testing
Internal Acceptance Testing (“IAT”) is completed remotely by Trapeze before the OPS changes are installed in BBB’s test environment. During IAT, Trapeze Technical Product Specialists will perform testing to ensure completeness and accuracy of all approved design and data elements as outlined in the final Project Design Document.

The Trapeze Technical Product Specialists will run a series of tests in a local testing environment to ensure that the OPS changes are functioning properly against BBB’s specific data and configuration. This allows Trapeze to proactively determine any potential data-related issues and ensure that all standard setup and configuration tasks can be performed for BBB.

3.4.1 Software Demonstration
Trapeze will provide a demonstration of the Software configurations to confirm that they meet all requirements as documented in the PDD. The demonstration session will be conducted remotely via Zoom over the course of up-to two (2) hours and will focus on validating the function requirements and data output as documented in the PDD. Furthermore, the demonstration session will also help familiarize BBB with the upcoming changes to its OPS Software.

3.4.2 Payroll Comparison
To support testing of payroll records, Trapeze will compare and test against an historical production pay period to verify the Software configurations are functioning as documented in the PDD. The pay period selected should include a holiday week.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 5 Software Installation and Configuration
Trapeze will work with BBB to remotely install and configure the changes in BBB’s test environment. BBB will be required to complete all hardware installations (including all server configurations) in time for the test environment installation. To assist Trapeze with the installation, BBB will be required to provide remote access (VPN, etc.) to all necessary servers. If remote access is unavailable, Zoom will be used as an alternate method for connecting to the servers. The final PDD will be used to complete the configurations within the OPS Software.

Installation Testing
Installation Testing will occur after the changes have been installed in BBB’s test environment. This testing is designed to ensure the Software is functioning properly within BBB’s test environment, as well as with third party software, as necessary.

During Installation Testing, BBB will grant Trapeze access to their servers so that Trapeze can perform testing of key Software functionality and validate the Software is functioning properly in BBB’s test environment. During Installation Testing, Trapeze will validate the following:
• Applications are connected to the appropriate database(s) • General Software functionality is working as designed • All configurations and settings are functioning as expected Acceptance Testing
Acceptance Testing involves BBB utilizing the OPS 4-day Work Week configurations in the test environment to ensure they respond accurately to user inputs and all features and functions work as expected.

Trapeze will provide remote support during the Acceptance Testing activities. BBB will have ten (10) business days in which to perform an initial comprehensive end-to-end round of Acceptance Testing. All subsequent endto-end rounds of Acceptance Testing must be completed in no more than five (5) business days.

Testing Defect Review Tracking and Resolution
During Acceptance Testing, BBB will document and prioritize any defects encountered throughout the testing period (if any exist). Following the completion of a round of testing, BBB will supply Trapeze with a complete list of all perceived defects, which Trapeze will assess for root cause and resolve where appropriate based on the severity levels defined below.

1. Critical – Defect causes failure of critical functionality or critical data, and no workaround is available. o This can include but is not limited to:
▪ System crashing
▪ Non-recoverable conditions
▪ Data loss or corruption
▪ Security concerns leading to breach of information and/or misuse, or severely affecting system performance and/or functionality.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 6 ▪ Performance defects leading to unavailability or loss of functionality.

2. Major – Defect partially impairs critical functionality. A workaround is available but difficult to execute. o This can include but is not limited to:
▪ System crashing or aborting during normal operation of a non-critical flow. ▪ Missing functionality
▪ Inconsistent logic or display of data.
▪ Slow responsiveness and underperformance of the system ▪ Missing security or system patches, minor breach of information

3. Minor – Defect impairs non-critical functionality with a satisfactory workaround available. o This can include but is not limited to:
▪ Minor usability issues such as inconsistent display
▪ Tab/shortcut keys not working.
▪ Missing input validation
▪ System recoverable errors
BBB will identify the priority of each defect and indicate the desired resolution sequence (1 = soonest resolution desired). Trapeze will make every effort to resolve defects of the same severity levels based on sequential order.

At the completion of each round of testing, Trapeze will work remotely to resolve all critical and major defects (if any exist). If an updated Software solution is required to resolve the defect(s), Trapeze will provide the updated Software encompassing all defect fixes. BBB will be asked to test and validate the Software to ensure all defects have been rectified. If further defects are identified, Trapeze will evaluate and work to resolve them, and BBB will be asked to execute another round of Acceptance Testing.

Once BBB confirms that all critical and major defects have been resolved, Acceptance Testing will be considered complete, and the Software configurations deemed ready for production use. BBB will be required to sign off on the Acceptance Testing. All minor defects will be transitioned to the Trapeze maintenance and support program, who will provide new Software builds addressing post-deployment defects, as necessary.

Deployment and Closure
During the deployment activities, Trapeze will migrate the 4-day Work Week configurations from BBB’s test environment to BBB’s production environment so that they can be used to support live operations.

Deployment Support
Trapeze will provide remote go-live support for the launch of the OPS changes over the course of one (1) week.

BBB can leverage these services during standard business hours to address any non-critical questions or support needs that may arise from using the Software to support live customer operations.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Responsibilities and Deliverables l Page 7 Closure
At the completion of the one (1) week deployment support period, all ongoing support will be transitioned to and provided through Trapeze’s long-term maintenance program. At this time, the project will be considered complete and project closure will be processed.

Responsibilities and Deliverables
Activity Trapeze Responsibilities BBB Responsibilities Deliverables Project Kick-off
• Lead project kick-off
meeting
• Collaborate with BBB
in developing project
agenda
• Provide input for BBB-led
activities
• Ensure all appropriate staff
attend the kick-off meeting
• Assist with developing and
maintaining the project agenda
• Kick-off meeting
• Kick-off
Presentation (MS
PowerPoint)
• Preliminary
project agenda
Project Design
• Conduct Project
Design meetings
• Participate in Project Design
meetings
• Provide documentation as
requested
• Review Project Design Document
and provide comments/feedback
• Sign off on finalized Project
Design Document
• Project Design
Document
• Finalized Project
Schedule
Software
Configuration
• Complete Software
configuration changes
as documented in the
PDD
• Consult as required
• Completed
configuration as
identified in PDD
Internal
Acceptance
Testing
• Perform Internal
Acceptance Testing
• Software
Demonstration
• Payroll comparison
• Provide data as necessary
• Attend software demonstration
and provide feedback
Software
Installation and
Configuration
• Install and configure
changes in BBB’s test
environment
• Complete all hardware
installation(s)
• Provide access to test
environment
• Manage servers, databases,
backup procedures, database
maintenance practices, and
Windows environments and
security
• Install Trapeze pre-requisite
Software (e.g., ODBC
connections, database servers,
etc.)
• Installed and
configured
changes in BBB’s
test environment
Installation
Testing
• Perform Installation
Testing
• Provide technical consulting as
required
• Provide access to test
environment
Acceptance
Testing
• Support BBB during
Acceptance Testing • Perform Acceptance Testing • Prioritized defects log DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Duration l Page 8 • Complete prioritization of
defect(s)
• Re-test defect resolutions
• Escalate defects to the
appropriate Trapeze resource
• Software
releases, as
necessary
Deployment and
Closure
• Migrate the Software
to BBB’s production
environment
• Provide support for
one (1) week for the
deployment of the
Software changes
• Escalate issues to Trapeze
• Update the production system to
ensure all records are up to date
• Ensure data correctness
• Confirm connectivity, logins, etc.
• Confirm finalization and closure
of all contract deliverables
• Clear any outstanding project
balance
• Trapeze OPS 4-
day Work Week
configurations
are operational
and functional in
BBB’s production
environment
Project Duration
This implementation is expected to be completed within four (4) months from the completion of the project kickoff meeting. Following contract execution, a mobilization period of up to forty-five (45) days may be required to kick off the project and align all resources. Trapeze will work to minimize this mobilization period through proactive planning with BBB.

If the length of the project exceeds four (4) months from the kick-off meeting, either due to BBB’s readiness or resourcing delays, a change order may be required to fund the extension.

BBB’s Resource Requirements
Outlined below are estimated resource allocations to support the implementation and effort defined in this statement of work.

Resource Resource Allocation Responsibilities
Project Manager
30% of their time for
the full duration of the
project
• Coordinate all resources from BBB
• Coordinate conference calls and meetings, as
required
• Coordinate completion of Acceptance Testing
• Coordinate BBB activities
• Work with the Trapeze project manager to identify
risks, issues, and mitigations throughout the project
Subject Matter
Experts
70% of their time for
the full duration of the
project
• Participate in the review of all documentation
• Assist project manager with completion of
Acceptance Testing
System
Administrators / IT
25% of their time
during Software
Installation, and Testing
• Assist with troubleshooting network or technical
issues
• Provide access to servers as necessary throughout
the project
• Maintain system security controls & permissions,
user accounts, etc.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Assumptions l Page 9 Project Assumptions
General Pricing Assumptions

1. This implementation is a fixed fee engagement.

2. The Software will take advantage of existing Trapeze infrastructure, data sources unless otherwise stated.

3. All services will be performed remotely utilizing BBB’s existing version.

4. BBB is responsible for the purchase and installation of any required server hardware (servers shall be preconfigured to Trapeze’s specifications), if necessary.

5. All execution of test cases will be the responsibility of BBB. Trapeze will provide standard test cases.

6. Any integration with third party software or systems will continue to be the responsibility of BBB.

7. Any services or requests not identified within this statement of work, including reviewing, or correcting data integrity issues, will be considered outside the scope of this engagement and will need to be addressed through a change order. Additional costs may apply based on the nature of the change. o No Development is included as part of this project implementation. If any development is identified in project, a change order may be required.

8. A BBB system administrator will be readily available for all configuration, installation, and testing activities.

9. Pricing is valid until March 31st, 2023.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 10 Exhibit A-1
Project Budget
The following project budget includes all services required for this implementation as outlined in this statement of work.

Item Description Cost (USD)
1 Implementation Services $53,500

Total Cost $53,500
Payment Milestones
The below payment milestones shall be followed throughout the implementation.

Milestone Description Acceptance Criteria % of Contract Value 1 Project Design Delivery of the preliminary Project Design Document
25% of Services
2 Software Demonstration Completion of Software Demonstration session
20% of Services
3 Software Installation –
Test Environment
Installation of the changes in BBB’s test
environment
25% of Services
4 Acceptance Testing Resolution of critical and major defects 20% of Services 5 Software Installation –
Production Environment
Installation of the changes in BBB’s
production environment
10% of Services
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 11 Thank you for taking the time
to review this proposal.

Please reach out to us with
any questions or comments.

Your feedback is always
appreciated.

Here for the journey is more than our
tagline – It’s our commitment to you. Our
value is in our ability to address your needs
and please your riders. We always strive to
do both.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 6 Exhibit A-6.3
Scope of Services
OPS Health Assessment and Training
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB Submitted by:

Trapeze Software Group
Beverly D’Souza, OPS Solution Consultant
Tel : 647 204 0876
Email : [email protected]
Big Blue Bus
OPS-Timekeeping Health Assessment & Training
Statement of Work
November 15, 2022
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Table of Contents Table of Contents
Introduction .......................................................................................................................................... 1 Trapeze Professional Services ............................................................................................................. 1 Personnel ...............................................................................................................................................................1 Implementation Methodology Overview ...............................................................................................................1 Project Implementation Approach ........................................................................................................ 1 Project Kick-off.......................................................................................................................................................1 Solution Assessment and Training........................................................................................................................1 Responsibilities and Deliverables ........................................................................................................ 4 Project Duration ................................................................................................................................... 5 Project Management ............................................................................................................................ 5 BBB’s Resource Requirements ............................................................................................................ 5 Project Assumptions ............................................................................................................................. 6 Exhibit A-1 ............................................................................................................................................ 7 Project Budget........................................................................................................................................................7 Payment Milestones ..............................................................................................................................................7 DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Introduction l Page 1 Introduction
Big Blue Bus (“BBB”) is currently using the Trapeze OPS Software and has requested Trapeze services for assessing its current use of the OPS-Timekeeping module and assisting with the review of best practices, procedures, or functionality to optimize BBB’s use of the overall Trapeze OPS-Timekeeping solution.

Further, BBB also wants to avail training services for up to one (1) user for the OPS-Timekeeping module.

This document will outline the services and the effort required from both Trapeze and BBB to complete these objectives and make recommendation for OPS usage optimization and training, as necessary.

Trapeze Professional Services
Personnel
To ensure successful completion of this project, Trapeze will utilize the following professional services personnel:
• Project Manager: The centralized point of contact for the project. The project manager is responsible for coordinating project schedules, deliverables and resources required to deliver the Trapeze services as identified in this statement of work.
• Technical Product Specialist(s): The primary technical point(s) of contact supporting the assessment.

Implementation Methodology Overview
This project will be executed in a phased approach, with key activities identified below:

1. Project Kick-off

2. Solution Assessment

3. Training

4. Recommendations and Feedback
Project Implementation Approach
Project Kick-off
Following contract execution, Trapeze and BBB will hold a remote project kick-off meeting to align stakeholders on project scope and timelines, as well as review roles, responsibilities, and key risks. Project teams from both Trapeze and BBB are expected to attend the kick-off meeting.

Solution Assessment and Training
Initially, Trapeze will work with BBB to assess the current use of its Trapeze OPS-Timekeeping module. This DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 2 assessment will focus on the integration between products and modules, as well as the current Software usage of OPS-Timekeeping while considering best practices and feature adoption.

To support BBB with this assessment, Trapeze will provide the following support services:
• Meet with payroll team and SME(s) and discuss issues
• Observe Timekeeping calculations and adjustments being made • Check existing production settings
• High level review of new features in current version and beyond, with SME(s) to determine which features to implement.
• Review reporting, auditing, develop action list with senior staff • Off-site documentation services to complete and deliver an “Assessment and Recommendations Report”
• Off-site Project Management, assessment preparation and resource preparation Prior to the start of any assessment sessions, Trapeze will provide a detailed agenda for the OPS-Timekeeping assessment component to be discussed during the remote sessions.

In order to gain resource efficiencies and to minimize cost to BBB, a Trapeze Technical Product Specialist will provide on-site OPS-Timekeeping assessments services for up to two (2) days.

Assessment Activities and Deliverables
Based on the allotted timeline outlined above, Trapeze will provide one (1) on-site Technical Product Specialist (TPS) resource to assist with completing the following tasks:
• Shadow BBB staff as necessary
• Discuss current challenges, manual workarounds, and resolutions • Review current Software configurations and parameters • Evaluate and provide information on any Software features currently not in use and likely beneficial to BBB processes
• Review current Trapeze integrations
• Meet with BBB SMEs / super users to discuss and review findings Training
After the completion of Assessment activities, Trapeze will proceed to complete the OPS-Timekeeping training for one (1) resource of BBB. This training will be completed in up to one (1) day during the on-site trip for the OPS-Timekeeping Assessment.

In order to facilitate the on-site training, BBB is responsible for setting up a dedicated classroom environment that includes the following training equipment:
• A networked computer for each trainee, with access to the test system • Whiteboard and markers
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 3 • LCD projector
If the above-listed items are not available, Trapeze will work with BBB to identify alternative arrangements. In addition to training, Trapeze will provide one (1) digital copy of all available user manuals. If desired, BBB can create additional hard copies for their users.

Trapeze product training is based on standard training agendas, and sessions vary in length based on topic.

Training will cover Software functionality, key Software best practices, Software configurations, and Software application maintenance practices.

The following table outlines the proposed on-site training:

Module Training Topic Duration (Days) On-site/Remote
OPS-Timekeeping Subject Matter Expert Training 1.0 On-site Timekeeping Training
Timekeeping allows BBB to capture an employee’s work and transform it to an employee’s pay. The timekeeping function in WFM is designed to help BBB add, edit, remove and zero out timekeeping transactions. The timekeeping users will learn how to audit and analyze timekeeping records and build daily, weekly, or bi-weekly payroll files.

Assessment and Recommendations Report
Following the completion of the assessment and training trip, Trapeze will provide BBB a preliminary Assessment and Recommendations Report. This report will be provided to BBB within ten (10) business days from the final day of the assessment/training trip. The report will detail BBB’s current challenges with the Software configurations and parameters and will outline specific recommended changes to improve efficiency or integration of Trapeze OPS-Timekeeping.

The purpose of the Assessment and Recommendations Report is to:
• Identify any tools, features, or best practices available within BBB’s current Trapeze OPS-Timekeeping Software which can be leveraged to improve process efficiencies • Highlight existing knowledge gaps with BBB’s staff — as these will become the focus of future training efforts at BBB
• Identify any Software configuration changes that BBB may benefit from in order to gain operational benefits and efficiencies for the OPS-Timekeeping Software • Discuss the introduction of any ancillary data adjustments or changes to assist BBB with current operational challenges
• Provide a summary of the Software integrations and recommendations for best practices, improvements, and process changes
Should any product defects be identified during the assessment, they will be addressed through Trapeze’s longterm maintenance program. Support with executing any recommendations or suggested next steps will not be covered by the standard maintenance program, however, these items can be addressed via a new scope of work.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Responsibilities and Deliverables l Page 4 BBB will have the opportunity to review the report and inform Trapeze of the recommendations it wants assistance with implementing based on estimated operational impact/benefits, cost, and effort. Following the selection of the recommendations, Trapeze will work with BBB to document any services to be provided in an associated scope of work.

Prior to the delivery of the final Assessment and Recommendations Report, Trapeze will schedule a meeting with BBB SMEs to review the report and complete any revisions.

Final Review and Feedback Meeting
Once the final Assessment and Recommendations Report is delivered to BBB Trapeze will schedule a final review and feedback meeting with BBB SMEs/Senior Leadership/Super Users. This meeting will be held remotely for up to four (4) hours and will assist in gathering BBB’s feedback and review BBB’s action plan for the implementation of the recommendations.

During the meeting, Trapeze will review each recommendation included in the report and will provide BBB with the necessary information required to make an informed decision on which recommendation(s) to implement.

After the completion of the final review and feedback meeting this work order will be considered complete and BBB will be required to sign off on this project.

If the length of the project exceeds two (2) months from the notice to proceed, either due to BBB’s readiness or resourcing delays, a change order may be required to fund the extension.

Project Management
Trapeze will provide remote project management support for the entire duration of the project. The Trapeze project manager will be responsible for the successful planning, design, and execution of the project, including effective stakeholder communication, risk mitigation and meeting project milestones. The project manager will be the key point of contact for BBB for the duration of the project. Trapeze will also require BBB assign a project manager for this implementation. The two project managers will work together to ensure consistent dialogue is maintained through well-established communication channels.

A successful implementation requires effective and timely communication with all project stakeholders. Trapeze expects the project managers will meet on a bi-weekly basis.

In addition to the responsibilities outlined above, Trapeze project managers will also provide the following key services:
• Change Management: If any deliverable(s) will need to be changed mid-project, the project manager will identify the impact of the change and initiate necessary actions to ensure timelines and project costs will be adjusted.
• Milestone Sign-Offs: With each completed milestone, BBB will be asked to sign off on the milestone and confirm agreement with project moving forward.

BBB’s Resource Requirements
Outlined below are estimated resource allocations to support the implementation and effort defined in this Statement of work.

Resource Resource Allocation Responsibilities
Project Manager
30% of their time for
the full duration of the
project
• Coordinate all resources from BBB
• Coordinate conference calls and meetings, as
required.
• Coordinate assessment and training sessions
• Work with the Trapeze project manager to identify
risks, issues, and mitigations throughout the project
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Assumptions l Page 6 Resource Resource Allocation Responsibilities
Senior
Leadership/Subject
Matter Experts/Super
Users
15% of their time for
the full duration of the
project
100% of their time
during final review and
feedback meeting
• Gather and provide feedback from BBB employees
about the OPS-TK Software and discuss issues with
Trapeze
• Review the Assessment and Recommendations
Report and provide feedback during the final review
and feedback meeting
Project Assumptions

1. All services will be performed using BBB’s existing version of OPS and OPS-Timekeeping

2. This implementation is a fixed-fee engagement.

3. The Assessment and Recommendations Report will be provided in a Trapeze determined format.

4. Any services or requests that are outside the scope of this assessment will need to be addressed through a change order.

5. Expenses have been included for up to one (1) on-site trip for the following services:
o OPS-Timekeeping Assessment for up to two (2) days
o OPS-Timekeeping Training for up to one (1) day for one BBB resource

6. Expenses assume a minimum of two weeks' notice is provided by BBB to Trapeze in advance of any on-site trip being scheduled. Expenses are subject to additional charges if insufficient notice is provided.

7. The delivery of on-site services is conditional on the guidance of the latest travel and health advisories issued by relevant authorities, as well as appropriate workplace safety precautions being implemented at BBB.

Trapeze and BBB may opt to exercise alternate remote options if on-site services are not feasible. o In the event of travel restrictions due to COVID-19 (or alike situation) Trapeze and BBB will work together to progress the project remotely and agree upon a revised timeline. This change will not impact the cost of the project.

8. It is expected that a BBB subject matter expert and system administrator will be readily available for the remote OPS-TK assessment.

9. Pricing does not include any applicable taxes or expenses associated with BBB and any of its resources assigned to the project.

10. This project is expected to be complete within no more than two (2) months from the initial project kick-off meeting.

11. Pricing is valid until March 31, 2023.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 7 Exhibit A-1
Project Budget
The following project budget includes all services required for this project as outlined in this statement of work.

Item Description Cost (USD)
1 Implementation Services $19,688
2 Expenses $2,650

Total Cost $22,338
Payment Milestones
The below payment milestones shall be followed throughout the implementation.

Milestone Description Acceptance Criteria % of Contract Value 1 OPS-TK Assessment Completion of the OPS-TK solution
assessment sessions
30% of Services and Expenses
2 OPS-TK Training Completion of the OPS-TK training 30% of Services and Expenses 3 Assessment and
Recommendations
Report - Preliminary
Delivery of Preliminary Assessment
and Recommendations Report
25% of Services and Expenses
4 Assessment and
Recommendations
Report - Final
Delivery of Final Assessment and
Recommendations Report
10% of Services and Expenses
5 Final Review and
Feedback Meeting
Completion of the final review and
feedback meeting
5% of Services and Expenses
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 8 Thank you for taking the time
to review this proposal.

Please reach out to us with
any questions or comments.

Your feedback is always
appreciated.

Here for the journey is more than our
tagline – It’s our commitment to you. Our
value is in our ability to address your needs
and please your riders. We always strive to
do both.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 7 Exhibit A-6.4
Scope of Services
New Absence Code Configuration
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB Submitted by:

Trapeze Software Group, Inc.
5265 Rockwell Dr. NE, Cedar Rapids, IA, USA 52402
Beverly D’Souza, OPS Solution Consultant
Tel: +1 905-629-8727 x104850
[email protected]
City of Santa Monica (“BBB”)
OPS Configuration
Statement of Work
November 9, 2022
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Table of Contents Table of Contents
Introduction .......................................................................................................................................... 1 Trapeze Professional Services ............................................................................................................. 1 Personnel ...............................................................................................................................................................1 Implementation Methodology Overview ...............................................................................................................1 Project Implementation Approach ........................................................................................................ 2 Project Kick-off.........................................................................................................Error! Bookmark not defined.

Project Design ........................................................................................................................................................2 Software Configuration..........................................................................................................................................2 Internal Acceptance Testing..................................................................................................................................3

3.4.1 Software Demonstration...................................................................................................................................................3 Software Installation and Configuration ...............................................................................................................3 Installation Testing.................................................................................................................................................3 Acceptance Testing................................................................................................................................................4 Deployment and Closure .......................................................................................................................................5 Responsibilities and Deliverables ........................................................................................................ 6 Project Duration ................................................................................................................................... 7 BBB’s Resource Requirements ............................................................................................................ 7 Project Assumptions ............................................................................................................................. 8 General Pricing Assumptions ................................................................................................................................8 Exhibit A-1 ............................................................................................................................................ 9 Project Budget........................................................................................................................................................9 Payment Milestones ..............................................................................................................................................9 DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Introduction l Page 1 Introduction
City of Santa Monica has requested ‘Absence code’ changes within OPS for its Big Blue Bus (“BBB”) Agency only.

The purpose of this document is to provide BBB with a quote and scope of work for services required to configure, test, support, and deploy the new absence code along with the accrual type to ensure it meets BBB’s business requirements and that there are no impacts to the existing configuration and pay rules. The following information defines the implementation services to be provided by Trapeze, as well as the support required from BBB staff and resources.

Trapeze Professional Services
Personnel
To ensure successful completion of this implementation, Trapeze will utilize the following professional services personnel:
• Technical Product Specialist(s): The primary technical point(s) of contact supporting the design, installation, configuration, testing, and implementation of the Software.

Implementation Methodology Overview
This project will be executed in a phased approach, with key activities identified below:

1. Project Design

2. Software Configuration

3. Internal Acceptance Testing
a. Software Demonstration

4. Software Installation and Configuration

5. Installation Testing

6. Acceptance Testing

7. Deployment and Closure
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 2 Project Implementation Approach
Project Design
The Project Design meetings for the OPS configurations will be held remotely via Zoom over the course of up to two (2) hours to confirm the project scope and requirements. In preparation for these discussions, BBB will be expected to provide Trapeze with any relevant operational materials and/or documentation requested. The following topics will be covered during these meetings and calls:
• Review current operational policies and procedures as they relate to the OPS processes • Review and finalize project timelines
A preliminary Project Design Document (PDD) outlining deliverables, goals and objectives, configurations, and expected project implementation timelines will be prepared by Trapeze and shared with BBB after the initial Project Design meetings. During the review process, non-standard Software functionality may be identified beyond any in-scope customizations. If desired, Trapeze will provide estimates to address these gap items, however, addressing any such gaps will be considered out-of-scope and may result in additional costs.

Software Configuration
Using the final PDD, Trapeze will work with BBB to remotely configure the OPS Timekeeping changes in local test environment. The New Absence SMPPL requires a set of new configurations of pay code, payroll code, accruals and should pay straight like regular pay (REG). The following configurations are expected to be included as part of the scope in the PDD:

1. New absence type called ‘100% SM Paid Parental Leave’ a. This absence should pay at straight rate like regular pay (REG) b. The associated new pay code should be ‘SMPPL-100% SM Paid Parental Leave’ c. The associated new payroll code should be ‘493-SM-PPL – 100 %’ d. This absence type must have accruals associated with maximum pay amount of 240 hours (6-Weeks) instead of 80 hours.

2. New Accrual Balance – Accrual Type List: ‘SMPPL’ must be added up to 240 hours (6-Weeks) to be set manually in OPS.
a. Time Duration Pay Type: Actual based on a From Time and To Date entered b. Reference: SMPPL
c. Reporting Group: Absence-Absence Agency: Big Blue Bus DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 3 Internal Acceptance Testing
Internal Acceptance Testing (“IAT”) is completed remotely by Trapeze before the OPS changes are installed in BBB’s test environment. During IAT, Trapeze Technical Product Specialists will perform testing to ensure completeness and accuracy of all approved design and data elements as outlined in the final Project Design Document.

3.3.1 Software Demonstration
Trapeze will provide a demonstration of the new payroll export and configurations to confirm that they meet all requirements as documented in the PDD. The demonstration session will be conducted remotely via Zoom over the course of up-to one (1) hour and will focus on validating the payroll export design and data output as documented in the PDD. Furthermore, the demonstration session will also help familiarize BBB with the upcoming changes to its OPS Software.

Software Installation and Configuration
Trapeze will work with BBB to remotely install and configure the changes in BBB’s test environment. BBB will be required to complete all hardware installations (including all server configurations) in time for the test environment installation. To assist Trapeze with the installation, BBB will be required to will provide remote access (VPN, etc.) to all necessary servers. If remote access is unavailable, Zoom or BBB’s preferred secure connection will be used as an alternate method for connecting to the servers. The final PDD will be used to complete the configurations within the OPS Software.

During Installation Testing, BBB will grant Trapeze access to their servers so that Trapeze can perform testing of key Software functionality and validate the Software is functioning properly in BBB’s test environment. During Installation Testing, Trapeze will validate the following:
• Applications are connected to the appropriate database(s) • General Software functionality is working as designed • All configurations and settings are functioning as expected DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 4 Acceptance Testing
Acceptance Testing involves BBB utilizing the OPS changes in the test environment to ensure they respond accurately to user inputs and all features and functions work as expected.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Implementation Approach l Page 5 At the completion of each round of testing, Trapeze will work remotely to resolve all critical and major defects (if any exist). If an updated Software solution is required to resolve the defect(s), Trapeze will provide the updated Software encompassing all defect fixes. BBB will be asked to test and validate the Software to ensure all defects have been rectified. If further defects are identified, Trapeze will evaluate and work to resolve them, and BBB will be asked to execute another round of Acceptance Testing.

Once BBB confirms that all critical and major defects have been resolved, Acceptance Testing will be considered complete, and the Software deemed ready for production use. BBB will be required to sign off on the Acceptance Testing. All minor defects will be transitioned to the Trapeze maintenance and support program, who will provide new Software builds addressing post-deployment defects, as necessary.

Deployment and Closure
During the deployment activities, Trapeze will migrate the changes from BBB’s test environment to BBB’s production environment so that they can be used to support live operations.

Deployment Support
Trapeze will provide remote go-live support for the launch of the OPS changes over the course of one (1) week.

BBB can leverage these services during standard business hours to address any non-critical questions or support needs that may arise from using the Software to support live customer operations.

Closure
At the completion of the one (1) week deployment support period, all ongoing support will be transitioned to and provided through Trapeze’s long-term maintenance program. At this time, the project will be considered complete and project closure will be processed.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Responsibilities and Deliverables l Page 6 Responsibilities and Deliverables
Activity Trapeze Responsibilities BBB Responsibilities Deliverables Project Design
• Conduct Project
Design meetings
• Participate in Project Design
meetings
• Provide documentation as
requested
• Review Project Design Document
and provide comments/feedback
• Sign off on finalized Project
Design Document
• Project Design
Document
Software
Configuration
• Complete Software
configuration changes
as documented in the
PDD
• Consult as required
• Completed
configuration as
identified in PDD
Internal
Acceptance
Testing
• Perform Internal
Acceptance Testing
• Software
Demonstration
• Provide data as necessary
• Attend software demonstration
and provide feedback
Software
Installation and
Configuration
• Install and configure
changes in BBB’s test
environment
• Complete all hardware
installation(s)
• Provide access to test
environment
• Manage servers, databases,
backup procedures, database
maintenance practices, and
Windows environments and
security
• Install Trapeze pre-requisite
Software (e.g., ODBC
connections, database servers,
etc.)
• Installed and
configured
changes in BBB’s
test environment
Installation
Testing
• Perform Installation
Testing
• Provide technical consulting as
required
• Provide access to test
environment
Acceptance
Testing
• Support BBB during
Acceptance Testing
• Perform Acceptance Testing
• Complete prioritization of
defect(s)
• Re-test defect resolutions
• Escalate defects to the
appropriate Trapeze resource
• Prioritized defects
log
• Software
releases, as
necessary
Deployment and
Closure
• Migrate the Software
to BBB’s production
environment
• Provide support for
one (1) week for the
deployment of the
Software changes
• Escalate issues to Trapeze
• Update the production system to
ensure all records are up to date
• Ensure data correctness
• Confirm connectivity, logins, etc.
• Confirm finalization and closure
of all contract deliverables
• Clear any outstanding project
balance
• Trapeze OPS
Absence rule
changes are
operational and
functional in
BBB’s production
environment
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Duration l Page 7 Project Duration
This implementation is expected to be completed within two (2) months from the completion of the project kickoff meeting. Following contract execution, a mobilization period of up to forty-five (45) days may be required to kick off the project and align all resources. Trapeze will work to minimize this mobilization period through proactive planning with BBB.

If the length of the project exceeds two (2) months from the kick-off meeting, either due to BBB’s readiness or resourcing delays, a change order may be required to fund the extension.

BBB’s Resource Requirements
Outlined below are estimated resource allocations to support the implementation and effort defined in this statement of work.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Project Assumptions l Page 8 Project Assumptions
General Pricing Assumptions

1. This implementation is a fixed fee engagement.

2. The Software will take advantage of existing Trapeze infrastructure, data sources unless otherwise stated.

3. All services will be performed remotely utilizing BBB’s existing OPS version.

4. BBB is responsible for the purchase and installation of any required server hardware (servers shall be preconfigured to Trapeze’s specifications), if necessary.

5. Any services or requests not identified within this statement of work, including reviewing, or correcting data integrity issues, will be considered outside the scope of this engagement and will need to be addressed through a change order. Additional costs may apply based on the nature of the change. o No Development is included as part of this project implementation.

6. A BBB system administrator will be readily available for all configuration, installation, and testing and deployment activities and to facilitate remote access for Trapeze.

7. Pricing is valid until March 31, 2023.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 9 Exhibit A-1
Project Budget
The following project budget includes all services required for this implementation as outlined in this statement of work.

Item Description Cost (USD)
1 Implementation Services $10,163

Total Cost $10,163
Payment Milestones
The below payment milestones shall be followed throughout the implementation.

Milestone Description Acceptance Criteria % of Contract Value 1 Project Design Delivery of the preliminary Project Design Document
25% of Services
2 Software Demonstration Completion of Software Demonstration session
20% of Services
3 Software Installation –
Test Environment
Installation of the changes in BBB’s test
environment
25% of Services
4 Acceptance Testing Resolution of critical and major defects 20% of Services 5 Software Installation –
Production Environment
Installation of the changes in BBB’s
production environment
10% of Services
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB www.trapezegroup.com Confidential – Not to be Disclosed Exhibit A-1 l Page 10 Thank you for taking the time
to review this proposal.

Please reach out to us with
any questions or comments.

Your feedback is always
appreciated.

Here for the journey is more than our
tagline – It’s our commitment to you. Our
value is in our ability to address your needs
and please your riders. We always strive to
do both.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 8 Exhibit A-6.5
Scope of Services
Contingency—"Bucket of Support”
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB Big Blue Bus – City of Santa Monica
Consulting and Implementation Support
Work Order

March 17, 2023 Commercial Confidential – Not to be Disclosed Page 1 of 2 1 INTRODUCTION
Big Blue Bus (BBB) has requested Trapeze consulting and implementation support on an as-needed basis. To address this need in a flexible manner, Trapeze will provide all support on a time and material basis as mutually agreed upon with BBB.

Trapeze consulting and implementation support may include, but is not limited to, the following types of activities:
• Software configuration
• Trapeze Software testing support
• Other support as requested
2 BUDGET
Services for this work order will be provided on a time and material basis, where all services will be invoiced monthly in accordance with the following time and material billing rates. Expenses will be billed to BBB as incurred.

Resource Hourly Off-site Rate Hourly On-site Rate
Technical Product Specialist $218.75 $243.75
Project Management $231.25 $256.25
Any use of the time and material services will require agreement on the scope of services to be delivered. BBB will provide Trapeze with a request for support under this agreement with as much detail as possible on the need and type of assistance required. Trapeze will then provide BBB with an estimated level of effort by each type of resource required for the activities needed to accomplish the requested assistance, as well as a description of the scope to be delivered by Trapeze.

Both parties must agree upon the type of work, effort estimate, deliverables, and scope description in writing (email agreement will be sufficient) between two designated representatives from each party prior to beginning any work.

Following agreement, Trapeze will work with BBB to plan and schedule the work to be completed.

The budget below represents “Not-To-Exceed” (NTE) values for this work order, which will be utilized until the budget is exhausted or BBB provides written notice to Trapeze that support services are no longer required.

Item Description Cost (USD)
1 Implementation Services $15,000
Total $15,000
3 ASSUMPTIONS

1. All services will be provided on a time and material basis.

2. Trapeze and BBB will agree on support services to be provided on a case-by-case basis as discussed and mutually agreed upon.

DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB Big Blue Bus – City of Santa Monica
Consulting and Implementation Support
Work Order

March 17, 2023 Commercial Confidential – Not to be Disclosed Page 2 of 2

3. The scope of support for each request will be documented and signed off by Trapeze and BBB representatives in writing (email will be sufficient) as outlined in Section 2 above.

4. Pricing for this scope of work is valid until March 31st, 2023. 4 DESIGNATED REPRESENTATIVES
Each party will designate a representative authorized to agree to the activities, effort, and scope(s) of work to be expended under this work order. The parties must sign off on these items prior to commencing any work in accordance with Section 2 above. The designated representatives will also be responsible for approving the final amounts of time and budget expended under each engagement.

Entity Designated Representative
Trapeze TBD

BBB TBD
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 9 Exhibit B-6
Budget
Maintenance Support Services and All Additional Services shall not exceed Five Hundred and Twenty-Seven Thousand, Seven Hundred and Eighty-One Dollars ($527,781).

B-6.1A Maintenance Support Services for OPS/BlockBuster/FX Product FY2023-24 FY2024-25
BlockBuster/FX $ 65,250.00 $ 70,500.00
Info Com $ 9,650.00 $ 10,150.00
Mapmaker $ 6,300.00 $ 6,800.00
OPS-SIT with BioKey $ 18,168.00 $ 19,421.00
OPS-All $ 77,266.00 $ 82,597.00
OPS IVR $ 8,189.00 $ 8,754.00
OPS-Web $ 7,926.00 $ 8,473.00
OPS/FX/BB Total $ 192,749.00 $ 206,695.00
B-6.1B Maintenance Support Services for OPS-MON and TSDE Product FY2023-24 FY2024-25
OPS-MON 5th Mod $ 10,636.00
TSDE 5th Mod $ 16,700.00
OPS-MON and TSDE Total 5th Mod $ 27,336.00
B6-2 – Additional Services: Compressed Work Week Configuration OPS Compressed Work Week Configuration Services $ 53,500.00 B6-3 – Additional Services: Absence Code(s), Timekeeping Health Check, and Contingency (support for additional absence code(s) if needed) (a) OPS New Absence Code $ 10,163.00
(b) OPS Timekeeping Health Check and Training $ 22,338.00 (c) Contingency for OPS Additional Absence code, if needed $ 15,000.00 Total Timekeeping configurations and training $ 47,501.00 DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB 10 B6.1A-B6.3 Total of All Services Covered by this 6th Modification Item Cost
Maintenance Support original modules July 1, 2023-June 30, 2024 $192,749 Maintenance Support original modules July 1, 2024-June 30, 2025 $206,695 Maintenance Support new modules, 5th Mod. July 1, 2024-June 30, 2025 $27,336 OPS compressed workweek configuration services $53,500
OPS new absence codes (up to 2), timekeeping health check and training $47,501 Total Not to Exceed, All 6th Mod. Services $527,781
DocuSign Envelope ID: 52F34B4B-534D-488D-ABD5-856BD6C1A9CB

Santa Monica City CouncilFebruary 11, 2025

Santa Monica City Council
February 11, 2025