Standards for City-Managed Youth Programs
The following standards apply to all staff employees, volunteers, and contractors (collectively “Staff”) for any City-managed youth program. Staff are expected to act conscientiously to exemplify the highest ethicalstandards. While the City encourages the cultivation of positive relationships with youth, Staff must take care that efforts to cultivate such relationships do not place youth or them in vulnerable situations. Accordingly, when working with youth, all Staff must at all times comply with all of the following standards.
I. Interactions with Youth
A. Physical Interactions
The City’s physical interaction standards are intended to promote a positive, nurturing environment while protecting youth and Staff. The City permits the physical interactions listed as appropriate below,but only when appropriate to a situation occurring within the program’s scope. The City prohibits physical interactions of the type set forth as inappropriate below. Any inappropriate physical interactions by Staff with youth will result in disciplinary action, up to and including termination of employment.
The City’s standards for appropriate and inappropriate physical interactions are:
Appropriate Physical Interactions Inappropriate Physical Interactions • Side hugs
• Shoulder-to-shoulder or “temple”
hugs
• Brief pats on the shoulder or back
• Handshakes
• High-fives and hand slapping
• Briefly touching hands, shoulders,
andarms
• Briefly placing arms around
shoulders
• Holding hands with young children
in anescorting situation
• Physical contact necessary for
providing valid medical assistance
or for providing needed assistance
to special needs youth
• Physical intervention necessary to
separate youth involved in a
physical altercation
• Full-frontal hugs
• Kisses
• Lap sitting
• Wrestling
• Piggyback rides
• Tickling
• Touching bottom, chest, or genital
areas
• Touching, grooming, or playing
with hair
• Any type of massage
• Allowing a youth to cling to a
Staffmember’s leg
• Any physical act of affection that
isunwanted by the youth
• Any physical act of affection that
occursin an isolated area
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 371 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Prevention Standards—
B. Verbal Interactions
The City’s verbal interaction standards prohibit Staff from all of the following: (a) speaking to youth in a way that is, or could be construed by any observer to be, harsh, coercive, threatening, intimidating,shaming, derogatory, demeaning, or humiliating; (b) speaking to youth in a way that is, or could be construed by any observer, as demonstrating any bias or discriminatory intent based on race, color, sex, sexual orientation, gender identity, gender expression, ancestry, national-origin, religion, medical condition, or physical or mental disability; (c) initiating any sexually oriented conversation with youth;and (d) discussing their own sexual activities with youth.
The City’s standards for appropriate and inappropriate verbal interactions are:
Appropriate Verbal Interactions Inappropriate Verbal Interactions • Instruction and guidance
• Positive reinforcement
• Encouragement
• Praise
• Appropriate critiques where
necessary to the program (e.g.,
“your hand was in the wrong
position” when giving a swim
lesson), provided in a nonderogatory fashion
• Appropriate jokes
• Initiating sexually oriented
conversations
• Discussing staff or volunteer
sexualencounters
• In any way involving youth in the
personalproblems or issues of
staff and volunteers
• Off-color or sexual jokes
• Remarks demonstrating any bias
or discriminatory intent based on
race, color,sex, sexual orientation,
gender identity,gender expression,
ancestry, national- origin, religion,
medical condition, or physical or
mental disability
• Secrets
• Name calling
• Cursing
• Remarks that are harsh, coercive,
threatening, intimidating,
demeaning, or humiliating
• Belittling
• Derogatory remarks about any
youth or his/her family or friends
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 372 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) C. One-on-One Interactions (including tutoring/private coaching) Most abuse occurs when an adult is alone with a youth in a non-public setting. The City aims to eliminate or reduce these situations and prohibits Staff from engaging in private one-on-one interactionswith youth unless approved in advance by the program supervisor. This includes scheduled tutoring and/or private coaching sessions, whether occurring during or outside regular program hours, which must comply with all of the following:
a. Staff must have program supervisor approval for any tutoring or private coaching sessions;
b. tutoring and private coaching sessions must be scheduled through the program, notindependently, and must occur at a program-approved location;
c. program supervisors must keep a schedule of private tutoring and coaching sessions, whichshould include times, youth involved, and location of the sessions.
In those situations where private one-on-one interactions (including tutoring and/or private coaching sessions) are approved in advance, Staff should observe the following additional guidelines when engaging in the approved interactions:
Additional Guidelines for Approved Private One-on-One Interactions Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 373 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • Unless the program supervisor has agreed that greater confidentiality is absolutely necessary to the service being provided (for example, individual therapy that requires privacy for confidential communications):
• Meet in a public place where you are in full view of others (e.g., a visible section ofa library or gymnasium) or, if meeting in a room or office, leave the door open and ensure that you can be easily observed by individuals in the adjoining public area.
• Before the meeting, inform other adult Staff that you will be alone with a youth andask them to randomly drop in and, after the meeting, inform the other adult Staff thatthe meeting has been completed.
• If the program supervisor has agreed that greater confidentiality is absolute necessary to the service being provided (for example, individual therapy that requires privacy for confidential communications), before the meeting, inform other adult Staff that you will bealone with a youth and after the meeting inform the other adult Staff that the meeting has been completed. • Avoid any physical acts of affection that might be misinterpreted. Limit any physical actsof affection to brief pats on the shoulder, high-fives, and handshakes. • At the conclusion of the meeting, immediately: (a) notify the program supervisor that the meeting has concluded; (b) report to the program supervisor and document any unusual occurrences during the meeting, including, but not limited to: any disclosures by the youthof any instances of abuse or maltreatment; any behavior problems and how they were handled; any injuries and how they were addressed; and any interactions that might be misinterpreted as inappropriate.
D. Off-site Contact
Many cases of abuse occur off-site and outside of regularly scheduled activities. To avoid this risk, the City prohibits Staff interactions with youth outside of regularly scheduled program activities unless theinteraction is of an appropriate type and is approved in advance by the program supervisor. City standards for appropriate off-site contacts (which may occur with advance program supervisor approvaland parental approval) and inappropriate off-site contacts (which are absolutely prohibited and cannotbe approved by program supervisors, regardless of whether parents approve or not) are as follows:
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 374 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Appropriate Outside Contact Inappropriate Outside Contact • Taking groups of youth on a
program- related outing (parental
approval and a minimum of two
Staff or the number of Staff required
to satisfy the program standard
Staff/youth ratio, whichever is
greater, with at least one staff
employee, are required)
• Attending program-related sporting
activities with groups of youth
(parental approval and a minimum
of two Staff or the number of Staff
required to satisfy the program
standard Staff/youth ratio,
whichever is greater, with at least
one staffemployee, are required)
• Visiting a youth at the youth’s home
for program-related reasons, with
the parents present at all times
• Taking one youth on an outing
• Visiting a youth, whether in the
youth’shome or elsewhere, without
a parent or approved adult guardian
present
• Hosting one or more youth in the
home of Staff
• One or more youth spending the
night withStaff
• Transporting youth in a personal
vehicle(except in a true emergency
situation with prior notice to the
program supervisor wherever
practical and, if not practical, notice
to the program supervisor as soon
aspractical)
E. Electronic Communications and Use of Electronic Communication Devices
Any private electronic communication between Staff and youth, including private communications through social media (e.g., Facebook, Instagram, Snapchat) is prohibited. All electronic communication between Staff and youth must be publicly viewable (i.e., accessible to program supervisors and the youth’s parents) and/or copied to a program supervisor and/or the youth’s parents.In addition, all electronic communications between Staff and youth must comply with the guidelines for verbal interactions set forth in section B above.
The following are examples of appropriate and inappropriate electronic communication:
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 375 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Appropriate Electronic
Communication
Inappropriate
Electronic
Communication
• Sending and replying to emails and
text messages from youth ONLY
whencopying a program supervisor
and/or the youth’s parents
• Communicating through
“organization group pages” on
Facebook or other approved public
forums
• Posting harsh, coercive,
threatening, intimidating,
shaming, derogatory, demeaning
or humiliating comments on
social media sites
• Posting sexually oriented
comments onsocial media sites
• Private emails or text messages
between Staff and youth
(whether using Staff’s personal
email or phone or a City-issued
email or phone)
• Posting pictures of program
participants on any non-program
socialmedia sites
• “Friending” or messaging youth
on social media sites, through
online gaming sites, or through
other online mechanisms
• Providing youth with a personal
email address, personal phone
number, or other personal
contact information
• Calling youth at home or on their
cell phone, except for program
relatedpurposes
Use of electronic communication devices (whether personal or provided by the City) to engage in anyinappropriate electronic communication with a program youth shall be grounds for discipline up to andincluding termination of employment.
F. Gift Giving
Molesters routinely groom youth by giving gifts, thereby endearing themselves to the youth, and instruct the youth to keep the gifts a secret, thereby teaching the youth to keep secrets from the youth’sparents. For these reasons, Staff are prohibited from giving gifts (including gifts of food) to any youth.This prohibition applies even if Staff believe the items they are giving to a youth are needed by that youth. Thus, for example, even if Staff believes a youth needs shoes, clothing, or food, Staff may not personally provide the youth with shoes, clothing, or food. Any gifts to youth must be approved by and come from the program, not individual Staff.
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 376 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) II. Monitoring and Supervision
When Staff are adequately supervised, potential offenders are less likely to act on their impulses because they face detection. When youth are adequately supervised, they too are less likely to engage in inappropriate interactions with others. Similarly, the physical plant must be monitored, particularly out-of-the-way locations or locations that might permit an offender undue access to or privacy with a youth. Set out below are standards for programs to follow to ensure adequate monitoring and supervision.
A. Facility Monitoring
Building architecture can increase or mitigate the risk of an incident or accident.
Because most incidents of abuse occur in private, to the extent privacy is managed, risk is managed. To ensure thatall of the locations are properly and consistently monitored, the City’s Child Protection Officer (or designee as approved by the Child Protection Committee) shall conduct regular reviews of all locations used by the program.
B. General Supervision
Programs must put in place general supervision procedures that comport with the following:
Supervisor Visits to Youth Programs: Supervisors will regularly (not less than quarterly) visit all youth programs to ensure that all activities are well- managed and that youth policies are observed by all in attendance.
Check-In/Roll Call Procedures: Each program must put in place procedures (which will be site- specific) to monitor and document who has access to youth while the program is providing services toyouth. For some programs, this may require a facility check-in sheet at or near the facility’s entrance.For other programs, this may require a program instructor to maintain a roll-call of participants with spaces for volunteers and others assisting with the program to sign in. Each program will need to consider how best to control and limit access to youth during program participation and how best to monitor and document those having such access.
Staff-to-Youth Ratios- Each program will establish and follow requirements for Staffto-youth ratiosthat are appropriate to the goals of the program and the design of the program area and that comply with any local licensing requirements and best practice guidelines for the particular type of program. The Staff-to-youth ratio should be adjusted (in accordance with any local licensing requirements and best practice guidelines) for programs that serve youth with special needs.
Mixed Age Groups- In most incidents involving one youth abusing another youth, the youth are fromdifferent age groups. Each program is responsible for establishing specific guidelines for additional monitoring and supervision of activities that involve youth from different age groups. Staff must be made aware that close line of sight Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 377 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) supervision is required when monitoring programs that mix age groups.
C. Monitoring Youth in Program Facilities
Programs must implement practices for monitoring program youth that comply with all of thefollowing:
1. A parent or legal guardian must complete a participant application which includes identifying information, the youth’s date of birth, and emergency contact information.
2. Programs should establish procedures (e.g., sign-in/sign-out sheets, instructor roll calls) sufficient to ensure that: (a) for all times youth are under direct supervision (see below), the program has a record of the youth who are participating in the activity that is subject to direct supervision; and (b) for all times youth are using authorized areas within a facility under indirect supervision (see below), the program has a record of the youth who are using the authorized areas within the facility.
3. Programs must establish procedures to ensure that, while in the program facility, youth are supervised, either directly or indirectly. a. Direct supervision: The program may offer structured, scheduled activities like basketballtournaments, swimming classes, arts and crafts activities, etc.
These activities should have one or more Staff assigned to lead and supervise, in accordance with the program’s Staff- to-youth ratio requirements.
b. Indirect supervision: The program may designate certain facility areas as authorized areas. For example, authorized areas could include a gymnasium, a game area, a playground area, or a classroom for doing homework. Authorized areas must be easily visible and routinely and systematically checked by Staff. Youth should know that they will be supervised by Staff at all times, and all Staff should know which areas are authorized for indirect supervision. Programs must implement indirect supervision standards for all authorized areas that include at least the following: (i) how frequently and for how long authorized areas will be monitored by Staff; (ii) specific assignments of Staff to have supervision responsibilities over the authorized areas; and (iii) documentation of the scheduled periodicmonitoring of these areas.
c. Programs must ensure that Staff are on notice of the need for close line of sight supervisionof any group that includes youth below the age of 12, or 7 th
grade.
4. Programs must establish procedures for monitoring high risk areas (e.g., bathrooms, locker rooms, unused rooms, and other high risk areas identified by the periodic program site locationreview) that include at least: (a) designation of specific Staff to supervise these areas; (b) scheduled periodic monitoring of Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 378 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) these areas; and (c) requirements for Staff to contemporaneously record when and for how long they monitor these areas.
5. Programs must require all program Staff to wear nametags or other identifying clothing so thatyouth can easily recognize them as Staff. Where possible, nametags or other identifying clothing should enable easy differentiation among staff employees, staff volunteers, and contractors.
6. Programs must train all Staff:
a. to greet youth that enter the facility; to direct youth to structured activities or authorized areas; and, to redirect youth who are not in an authorized area or who are not participatingin a structured activity;
b. to be aware of the risks involved with mixing age groups and how to monitor activities involving mixed age groups;
c. to routinely monitor high risk areas even if not specifically designated to do so.
D. Monitoring High Risk Activities
1. Bathrooms
Many incidents of youth-to-youth abuse occur in bathrooms. Programs must establish proceduresfor monitoring bathroom activities that comply with the following:
a. For “Group Bathroom Breaks”:
• Require Staff to take groups of two or more youth to the bathroom. • An adult Staff member should enter and check the bathroom before youth are allowedto enter.
• If the bathroom only has one stall, only one youth should enter the restroom while theothers wait outside with Staff.
• If there are multiple stalls, only send in as many youth as there are stalls. • Minimize youth of different ages using the bathroom at the same time. • Require Staff to stand outside the bathroom door but remain within earshot with thedoor ajar.
b. For single use restrooms:
• Require youth to ask permission to use the bathroom.
• Require all Staff to frequently check bathrooms.
c. To the extent practical, prohibit Staff from using the bathroom at the same time as youth. If this cannot be done due to facility limitations, ensure that bathroom doors remain open while Staff use a stall.
If presence in a stall with a youth is required (e.g., to assist a youth with a disability), Staffmust keep the door to the stall open with another Staff in sight.
2. Locker Rooms
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 379 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Programs must establish locker room procedures that comply with the following:
a. Staff must stand within earshot of the locker room when in use by youth. b. Staff must intermittently and briefly check inside the locker room so youth know the lockerroom is monitored.
c. Discourage the use of locker rooms by youth of different ages at the same time; if youth ofdifferent ages must use the locker room at the same time, increase the frequency of checksinside the locker room. d. Prohibit the use of locker room horseplay such as towel snapping. e. When possible, arrange lockers to minimize unnecessary privacy. f. When possible, require Staff and youth to use the locker room at different times.
3. Showers
Programs must establish procedures for showers that comply with the following:
a. Staff and youth must shower at different times. Shower schedules should be created to permit supervision of youth while Staff shower. b. While youth shower, at least one Staff should stand in the bathroom doorway and within earshot of the youth.
c. Ensure that only one youth is in each shower. Where possible, programs should use showercurtains that do not go all the way to the floor, so that Staff can easily see how many youth are in each shower stall.
4. Transition Times and Free Times
Transition times and free times pose a high risk for incidents because during these times, Staff may not be assigned a particular group of youth to supervise. To decrease the risk of incidents, programsmust establish procedures for transition times and free times that comply with the following:
a. Require youth to remain in line-of-site of Staff at all times. b. Specify Staff-to-youth ratio for these times.
c. Define authorized areas for use during these times.
d. Ensure that Staff are assigned specific zones within the authorized areas to supervise. e. Ensure that bathroom procedures continue to be followed during these times. f. Require supervisors to conduct periodic check-ins and sweeps of the entire activity area, including both authorized and non-authorized areas.
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 380 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements)
5. Playground Activities
Programs must establish procedures for playground activities that comply with the following:
a. Require youth to always remain in line-of-site of Staff. b. Specify Staff-to-youth ratios for these activities.
c. Define specific narrow boundaries around the playground area to define the authorized areafor use.
d. Provide Staff with specific instructions on how to monitor barriers to supervision (such asstorage sheds, playhouses, tunnels, and shrubs). e. Ensure that Staff are assigned specific zones within the authorized area to supervise. f. Ensure that bathroom procedures continue to be followed during playground activities. g. Require supervisors to conduct periodic check-ins and sweeps of the entire playground area, including both authorized and non-authorized areas.
6. Transportation Activities
Programs must establish procedures for transportation activities that comply with the following:
a. Require written parent permission forms and medical releases from all youth on the trip. Staff must take these permission forms and medical releases with them on the trip.
b. Require Staff to have a list of youth on the trip. Require Staff to take roll when boarding the bus/other transport, when leaving the bus/other transport, and periodically throughout the trip.
c. Specify Staff-to-youth ratios. When possible, do not count the driver in the supervision ratio.
d. Require Staff to sit separately and in seats that provide sight lines throughout the bus/othertransport and permit maximum supervision. e. Prohibit drivers from making unauthorized stops.
f. Require Staff to document the beginning and ending time of the trip and the mileage, namesof youth being transported, and destination. g. Require written documentation of any unusual occurrences during transportation.
When public transportation is used, in addition to the procedures listed above, procedures shouldcomply with the following:
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 381 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) a. Require youth to remain in one area of the bus/other public transport, if possible. b. Require Staff assigned to a group to remain with that group on the bus/other public transport in a position where all youth in the group can be observed. c. Require Staff to take a head count or call roll immediately after entering and leaving the bus/other public transport.
d. Staff should never transport youth in non-organization vehicles except in an emergency situation. If such transport occurs: (a) the youth must be transported directly to the emergency destination without any unauthorized stops; (b) Staff must immediately notify administrators in writing, identifying the youth transported, the beginning and ending times of transport, the mileage, the emergency that necessitated the transport, and any unusual events that occurred during the transport.
7. Off-Site Activities
Programs must establish procedures for off-site activities that comply with the following:
a. Staff must obtain written supervisor approval for all off-site activities. b. Staff must obtain written parental approval for all off-site activities. c. Staff-to-youth ratios must be appropriate to off-site activities (these may vary depending on the particular off-site activity).
d. Staff and youth must be easily identifiable to each other while engaged in the off-site activity.
e. Include specific bathroom and locker room procedures as applicable to the off-site activity.
f. Require strict compliance with transportation activity requirements above while traveling to and from the off-site activity and while engaged in the offsite activity. g. A supervisor must observe the off-site activities at scheduled times and random intervals.
h. Require adoption of additional procedures as appropriate to a particular location and type of activity (for example, Amusement parks, Water Parks, Arcades), and ensure that Staff are advised of any additional procedures.
Such procedures may include, but are not limited to, assigned groups, scheduled itineraries, continuous roll calls or head counts, and group bathroom breaks.
8. Overnight Activities
Overnight stays present unique risks to youth and Staff because they often involve Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 382 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) changing clothes, groups of both genders and different ages in a more intimate atmosphere than usual, moreunstructured activities, and increased supervision demands for Staff.
Programs must establish procedures for overnight activities that comply with the following:Supervision Guidelines:
a. All overnight activities must be documented and approved in writing by the program manager, program administrator, or division manager. b. The program manager, program administrator, or division manager must regularly and randomly observe overnight activities on a scheduled and periodic basis.
c. The program manager or program administrator must appoint a “lead” Staff to supervise the overnight.
d. The program manager or program administrator and lead Staff must determine the appropriate Staff-to-youth ratios before the overnight activity and schedule Staff accordingly.
e. The lead Staff must conduct a pre-trip meeting with all Staff assigned to the trip to discuss and review the unique risks of overnight trips, unique elements of the specific overnight trip, and specific policies and procedures that govern overnight trips.
f. Provide parents with written information about the overnight activity and the name and contact information for the lead Staff. Require all parents to sign a permission slip for theirchildren to attend the overnight. Lead Staff should consider conducting a pre-trip meetingwith parents as well.
Overnights at the Program Facility:
a. Physical boundaries within the program facility, including authorized and unauthorized areas, must be clearly defined and explained to the youth. b. At least two Staff must be present throughout the overnight stay. Assign each Staff to a specific group of youth to supervise. Each Staff must maintain a roll sheet that lists all ofthe youth in his or her group and must conduct head counts and roll checks routinely throughout the evening. c. Assign Staff to high risk areas within the program facility, such as the bathrooms, entrancesand exits, and hallways. If it is not possible to assign specific Staff to these areas, assign specific Staff to conduct periodic facility “walk-throughs” that include these areas.
d. With regard to sleeping arrangements, separate male and female youth into Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 383 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) separate roomsand post Staff at the entrances and exits to these rooms. If this is not feasible, separate male and female youth by as much space as possible.
e. Require Staff to perform periodic random room checks. When performing room checks, Staff should always go in pairs.
f. All Staff are to be on duty at night until an hour after lights out and all youth are quiet.
Overnights Away from the Facility:
a. Overnight stays at private homes are prohibited unless approved in advance in writing by the program manager and program administrator. b. Physical boundaries at the off-site location, including authorized and unauthorized areas, must be clearly defined and explained to the youth. c. At least two Staff must be present throughout the overnight stay. Assign each Staff to a specific group of youth to supervise. Each Staff must maintain a roll sheet that lists all ofthe youth in his or her group and must conduct head counts and roll checks routinely throughout the evening. d. Assign Staff to high risk areas within the off-site location, such as the bathrooms, entrancesand exits, and hallways. If it is not possible to assign specific Staff to these areas, assign specific Staff to conduct periodic facility “walk-throughs” that include these areas.
e. With regard to sleeping arrangements, separate male and female youth into separate roomsand post Staff at the entrances and exits to these rooms. If this is not feasible, separate male and female youth by as much space as possible.
o If in a cabin type setting, Staff should be placed in bunks to maximize supervision around the cabin, provide sight lines to all exits, and decrease the chances of youthsneaking out.
o In hotels/motels, assign youth to rooms based on sex and age. Staff should have their own rooms. If Staff must share rooms with youth, Staff must have their ownbeds and never change in front of youth. f. Require Staff to perform periodic random room checks. When performing room checks, Staff should always go in pairs.
g. All Staff are to be on duty at night until an hour after lights out and all youth/rooms are quiet.
9. Teen Leadership Program/Counselors in Training Program Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 384 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Staff must understand that older youth who participate in teen leadership programs are still youth and not Staff. Even though they are often given more responsibility, teens in the leadership programs must be provided with guidelines regarding appropriate behavior, and then supervised accordingly.
Programs must establish procedures for teen leadership programs that comply with the following:
a. Create a screening process for teen leaders that includes • A standard application
• An interview
• References (from teachers, counselors, family friends, etc.) b. Train teen leaders in their roles in programs and on program policies about appropriate andinappropriate interactions. This training should include the following information:
• Appropriate and inappropriate physical and verbal interactions. • The importance of maintaining behavioral boundaries between teen leaders andyounger youth and between teen leaders and Staff. • Prohibiting teen leaders from being one-on-one with youth. • Prohibiting teen leaders from escorting youth to the bathrooms. • Prohibiting teen leaders from assisting youth with changing their clothes. c. Create a system to monitor the teen leaders.
• Designate specific Staff to be in charge of the teen leadership program and itsparticipants.
• Require teen leaders to wear clothing or lanyards that identify them as leaders-in- training and differentiate them from both Staff and other program youth.
• Require a supervisor to conduct regular periodic check-ins with teen leaders and theirStaff supervisors.
• Require teen leaders to keep a log documenting their program activities and any problems they encounter. The Staff supervisor should review these logs on a regular periodic basis
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 385 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) EXHIBIT D:
STANDARDS FOR RESPONDING TO SUSPECTEDABUSE OR NEGLECT OR
SUSPICIOUS OR INAPPROPRIATE CONDUCT
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 386 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Standards for Responding to Suspected Abuse or Neglect
or Suspicious or Inappropriate Conduct
The following standards apply to all staff employees, staff volunteers, and contractors (collectively “Staff”) for any Citymanaged youth program. All Staff are expected to act conscientiously to exemplify the highest ethical standards.
Accordingly, all Staff must at all times comply with all of the following standards for responding to suspected abuse or neglect or suspicious or inappropriate conduct.
A. Responding to Suspected Child Abuse or Neglect
1. California’s Mandatory Reporting Requirements for Suspected Abuse or Neglect
California law defines mandated reporters to include any “employee of a public or private organization whose duties require direct contact and supervision of children.” California Penal Code 1165.7(a)(8). California law requires such employees to make a report to a county welfare department, here the Department of Children and Family Services (“DCFS”) or a local police department, here the Santa MonicaPolice Department (“SMPD”), whenever the mandated reporter “within the scope of his or her employment, has knowledge of or observes a child whom the mandated reporter knows or reasonably suspects has been the victim of child abuse or neglect.” California Penal Code 11166(a), 11165.9. The initial report must be made immediately, or as soon as is practicably possible, by telephone, and a written report must be prepared and electronically transmitted to DCFS or SMPD within 36 hours. California Penal Code 11166(a). DCFSand SMPD have obligations to cross-report to each other. California Penal Code 11166(j), (k).
Volunteers of public or private organizations whose duties require direct contact with and supervision of children generally are not mandated reporters, but are “encouraged to obtain training in the identification and reporting of child abuse and neglect and are further encouraged to report known or suspected instancesof child abuse or neglect” just as employees are required to do by law.
California Penal Code 11165.7(b).
As a matter of policy, the City will provide all Staff with training regarding the mandated reporting duties imposed by California law, and will expect all Staff to make reports of suspected child abuse or neglect inaccordance with the requirements imposed by California law on mandated reporters.
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 387 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) For purposes of mandatory reporting requirements, California Penal Code 11165.6 defines “child abuse orneglect” to include “physical injury or death inflicted by other than accidental means upon a child by another person, sexual abuse as defined in Section 111165.1, neglect as defined in Section 111165.2, the willful harming or injuring of a child or the endangering of the person or health of a child, as defined in Section 11165.3, and unlawful corporal punishment or injury as defined in Section 11165.4.”
Section 11165.1 defines sexual abuse as including, but not limited to, all of the following: penetration, however slight, of the vagina or anal opening of one person by the penis of another person; sexual contactbetween the genitals or anal opening of one person and the mouth or tongue of another person; intrusion byone person into the genitals or anal opening of another person, including the use of an object for this purpose(with an exception for acts performed for a valid medical purpose); 0intentional touching of the genitals or intimate parts, including the breasts, genital area, groin, inner thighs, and buttocks, or the clothing coveringthem, of a child, or of the perpetrator by a child, for purposes of sexual arousal or gratification; intentionalmasturbation of the perpetrator’s genitals in the presence of a child; depicting a child in, or accessing through any electronic or digital media, any image in which a child is engaged in an act of obscene sexualconduct; sexual trafficking of a child; and the provision of food, shelter, or payment to a child in exchangefor the performance of any sexual act described above.
Section 111165.2 defines neglect to mean “the negligent treatment or the maltreatment of a child by a person responsible for the child’s welfare under circumstances indicating harm or threatened harm to the child’s health or welfare” including “both acts and omissions on the part of the responsible person.” It includes both the intentional and negligent failure by a person having care or custody of a child to “provide adequate food, clothing, shelter, medical care, or supervision,” whether or not any physical injury to the child has occurred.
Section 11165.3 defines the willful harming or injuring of a child or the endangering of the person or health of a child to mean “a situation in which any person willfully causes or permits any child to suffer, or inflictsthereon, unjustifiable physical pain or mental suffering, or having the care or custody of any child, willfullycauses or permits the person or health of the child to be placed in a situation in which his or her health is endangered.” Willful harming can occur without actual physical injury.
Section 11165.4 defines unlawful corporal punishment or injury to Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 388 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) mean “a situation where any person willfully inflicts upon any child any cruel or inhuman corporal punishment or injury resulting in a traumaticcondition.”
If Staff have a question whether conduct observed or alleged rises to the level of child abuse or neglect asdefined by these statutes, they should report the conduct to and consult with a supervisor, program manager, program administrator, or division manager. If after this consultation Staff still have a question whether conduct observed or alleged rises to the level of child abuse or neglect as defined by these statutes, Staff should report the conduct to DCFS for further guidance. Supervisors are prohibited by lawfrom impeding Staff from reporting to DCFS.
California Penal Code 11166(i). Supervisors also may notdirect Staff to allow the supervisor to report to DCFS instead of Staff.
Id.
2. Staff Response to Suspected Abuse or Neglect:
As required by mandated reporting laws and City policy, all Staff must immediately (or as soon as practically possible) report any suspected abuse or neglect of a youth—whether on or off organization property or whether perpetrated by Staff or others—to DCFS or SMPD. If the situation is urgent or there isan immediate safety threat, Staff should call SMPD. A person who mistakenly reports suspected abuse or neglect is immune from civil or criminal liability unless it can be proven that the reporter knew the report was false or that the report was made with reckless disregard for its truth or falsity. California Penal Code11172.
For Los Angeles County, a report to DCFS may be made by phone at 800-540-4000; the required follow- up written report to DCFS should be made online using the Suspected Child Abuse Report (SCAR) Form (Cal DOJ Form BCIA 8572) at
https://mandreptla.org/cars.web/. A sample of the form is attached to theseStandards as Attachment 1. Staff may wish to complete the form before making the required phone report so that all information is available during the call.
In addition to reporting to DCFS or SMPD, Staff are required to report any suspected or known abuse or neglect of youth, whether perpetrated by Staff or others, directly to a program supervisor so that immediateand proper steps may be taken to ensure the safety of alleged victims and others who may be at risk. Reports of suspected or known abuse or neglect may be made confidentially to the following:
a. Immediate supervisor
b. Program Manager and/or Program Administrator
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 389 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) c. Division Manager
Additional Guidelines for Staff Response to Suspected Abuse or Neglect • If you witness abuse or neglect, interrupt the behavior immediately. • If abuse or neglect is disclosed to you, assure the individual disclosing thathe or she was correct to tell you.
• Protect the alleged victim from intimidation, retribution, or further abuse.
• Immediately, or as soon as practicably possible, report the allegation or incident to DCFS or SMPD by phone and to your program supervisor. Besure to get a case number and the name and contact information of the DCFS or SMPD representative with whom you speak.
• Be sure to document the incident, disclosure, or any circumstances causingyour suspicion of abuse or neglect. State only the facts. • It is not your job to investigate the incident but it IS your job to report the incident to your supervisor, program manager, program administrator, or division manager in a timely manner.
• Check back to make sure appropriate steps were taken. If not, report againto your supervisor, program manager, program administrator, or division manager.
3. Supervisor and Department Response to Suspected Abuse or Neglect:
If a supervisor, program manager, program administrator, or division manager receives a report of abuse orneglect, they must do the following:
Guidelines for Supervisor and Department Response to Suspected Abuse orNeglect
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 390 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • First, determine if the youth is still in danger and if so, take immediate steps to prevent any further harm.
• Report to the next level of management and determine the appropriate level of management (supervisor, program manager, program administrator, or division manager) to respond to the report.
• Gather as much information about the allegation as you can. For example,who made the report, who was allegedly abused, who was the alleged abuser, what was the nature of the alleged abuse, where and when did thealleged abuse occur, etc.
• Accurately record everything you learn in as much detail as you can. Remember your notes may be read by others. Stick to the facts.
• Make sure that a report was made to DCFS or SMPD, and, if not, contact DCFS or SMPD, which are the agencies to which
mandatory reports mustbe directed. Make sure you get a case number and the name and contact information of the SMPD Officer with whom you speak.
• If the alleged abuse or neglect involves Staff, review the file of the Staff who has been reported to determine if similar complaints were reported.
4. City Response (Child Protection Officer and Child Protection Committee):
Guidelines for Organizational Response
• Work with your program administrator, division manager, or department leadership and the City’s Human Resources
Department to determine whataction with respect to the accused Staff should be taken while the investigation is completed. • Advise the person who reported the behavior that the report is being takenseriously.
• Ensure that department leadership is advised of the allegation or incident and the steps taken in response.
• Department leadership shall ensure that a summary of the report and the actions taken in response to the report is provided to the Child Protection Officer for review by the Child Protection Officer and the Child ProtectionCommittee. A form for this purpose is attached to these standards as Attachment 2.
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 391 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • Review the need for increased supervision.
• Review the need for revised policies or procedures.
• Review the need for additional training.
• Review the need for discipline up to and including
termination inaccordance with the City’s progressive
disciplinary process.
• Advise the Department that reported the issue of any
additional actionsthat should be taken.
B. Responding to Suspicious or Inappropriate Conduct
Because the City is dedicated to maintaining zero tolerance for abuse, it is imperative that all Staff actively participate in the protection of youth. If Staff observe any suspicious or inappropriate conduct or violationsof standards on the part of other Staff, it is their personal responsibility to immediately report their observations.
Examples of Suspicious or Inappropriate Conduct
BetweenStaff and Youth
• Violation of the abuse prevention standards described in the City’sStandards for City-Managed Youth Programs
• Seeking private time or one-on-one time with youth
• Buying gifts for individual youth
• Making suggestive comments to youth
• Picking favorites among youth
All reports of suspicious or inappropriate conduct with youth will be taken seriously. City procedures will be carefully followed to ensure that the rights of all those involved are protected.
The reporting procedures below apply whether or not the conduct observed rises to the level of child abuseor neglect, as defined by California’s mandatory reporting statutes. What constitutes child abuse or neglectfor purposes of triggering mandatory reporting requirements under California’s mandatory reporting statutes is discussed in Section A above, which lays out the additional mandatory reporting requirements (including an immediate report to DCFS or SMPD) when Staff become aware of conduct they suspect risesto the level of child abuse or neglect (as defined by statute).
Reporting conduct that does not rise to the level of suspected child Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 392 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) abuse or neglect:
1. Staff Response:
If Staff observes suspicious or inappropriate conduct or violations of standards by another Staff or by non-Staff, or receives a report of such behavior from either Staff or non-Staff, Staff must do the following:
Guidelines for Staff Response to Suspicious or
Inappropriate Conductor Standards Violations
• Interrupt the behavior immediately.
• Report the behavior to their supervisor, the program
manager, program administrator, division manager, or
department leadership.
• If the report is about a supervisor, make the report to the program manager or higher level of management. If the
report is about a programmanager, make the report to the program administrator or higher level of management. In general, the report should be made a level of management above that of the individual to whom the report pertains. • Document the report but do not conduct an investigation. • Keep reporting until the appropriate action is taken.
2. Supervisor and Department Response:
If a supervisor, program manager, program administrator, or division manager receives a report ofsuspicious or inappropriate behavior or violations of standards, they must do the following:
Guidelines for Supervisor and Department Response to
Suspiciousor Inappropriate Conduct or Standards
Violations
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 393 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • Report to the next level of management and determine the appropriate level of management (supervisor, program
manager, program administrator, or division manager) to respond to the concern.
• Determine the appropriate response based on the report. • If the report relates to Staff, review the file of the Staff who has been reported to determine if similar complaints were reported. • Document the report on the appropriate form.
• If at any point in gathering information about a report of suspicious or inappropriate behavior, a concern arises about possible child abuse or neglect, contact DCFS or SMPD and file a report.
• If appropriate, notify parents and/or guardians.
• Advise the person who reported the behavior that the report is being takenseriously.
• Ensure that Department leadership is advised of the report and the actions taken in response to the report.
• Department leadership shall ensure that a summary of the report and the actions taken in response to the report is provided to the Child Protection Officer for review by the Child Protection Officer and the Child ProtectionCommittee. A form for this purpose is attached to these standards as Attachment
2. Based on the information gathered, the following may be required:
a. Increase monitoring or supervision of Staff or the program. b. If standards violations with youth by Staff are
confirmed, Staff must be subject todisciplinary action
up to and including termination and prosecution.
Disciplinary action will follow the City’s progressive
disciplinary process in consultation with Human
Resources.
c. If more information is needed, interview and/or survey other Staff, youth, and parents.
3. City Response (Child Protection Officer and Committee):
Guidelines for Organizational Response
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 394 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • Review the need for increased supervision.
• Review the need for revised policies or procedures.
• Review the need for additional training.
C. Responding to Youth-to-Youth Sexual Abuse and Sexual Behavior
The thought that one youth may sexually abuse another youth does not occur to many people. Unfortunately,abuse between peers has increased significantly over the past few years.
1. Youth-to-Youth Interactions:
Most serious incidents of youth-to-youth abuse are preceded by more subtle incidents such as name-calling, taunting, or roughhousing. Interrupting these interactions early and establishing and communicating standards of conduct can keep the program environment safe. Accordingly, the following high-risk youth- to-youth interactions are prohibited during program participation and must be promptly addressed and reported by Staff:
Most serious incidents of youth-to-youth sexual abuse are preceded by inappropriate sexual behaviors. Interrupting these behaviors early and establishing and communicating standards of conduct can keep the program environment safe. Accordingly, the following youth-to-youth sexual behaviors are prohibited during program participation and must be promptly addressed and reported by Staff:
Prohibited Youth-to-Youth Sexual Behaviors
• Inappropriate touching
• Exposing body parts
• Using inappropriate sexual language
• Making threats of sexual activity
• Engaging in sexual activity
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 395 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements)
2. Staff Response:
If Staff observe prohibited youth-to-youth high-risk interactions or prohibited youth-to-youth sexual behaviors, they are instructed to follow these guidelines:
Guidelines for Staff Responding to Youth-to-Youth High-Risk Interactionsor Sexual Behaviors
• If you observe high-risk interactions or sexual behaviors between youth,you should immediately separate them.
• Calmly explain that such interactions/behaviors are not permitted and separate the youth.
• Notify your supervisor and provide a summary of what you observed andhow you responded.
• Follow your supervisor's instructions regarding notifying the authorities and informing the parents of the youth involved. • If you believe the conduct rose to the level of suspected sexual abuse, comply with the reporting requirements for suspected abuse set forth in Section A above.
3. Supervisor and Department Response:
If a supervisor, program manager, program administrator, or division manager receives a report ofprohibited you-to-youth highrisk interactions or prohibited youth-to-youth sexual behaviors, they should do the following:
Based on the information gathered, the following may be required:
a. Review the need for additional supervision
b. Review the need for revised policies or procedures
c. Review the need for additional training
d. Alert others in the organization
4. City Response (Child Protection Officer and Child Protection Committee):
After the internal review of the high-risk youth-to-youth interaction or youth-to-youth sexual behavior, theorganization will determine what can be done to prevent a reoccurrence, such as:
Guidelines for Organizational Response
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 396 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) • Review the need for additional supervision.
• Review the need for revised policies or procedures.
• Review the need for additional training.
• Alert others in the organization.
• Advise the department that reported the behavior of any additionalactions that should be taken.
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 397 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Attachment 1:
Suspected Child Abuse Report (SCAR) Form(Cal DOJ
Form BCIA 8572)
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 398 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 399 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements)
DEFINITIONS AND GENERAL INSTRUCTIONS FOR
COMPLETION OF FORM BCIA 8572
All Penal Code (PC) references are located in Article 2.5 of the California PC. This article is known as the Child Abuse and Neglect Reporting Act (CANRA). The provisions of CANRA may be viewed at:
http://leginfo.legislature.ca.gov/faces/codes.xhtml (specify "PenalCode" and search for sections 11164-11174.3). A mandated reporter must complete and submit form BCIA 8572 even if some of the requested information is not known. (PC section 11167(a).) I. MANDATED CHILD ABUSE REPORTERS
Mandated child abuse reporters include all
those individualsand entities listed in PC
section 11165.7.
II. TO WHOM REPORTS ARE TO BE MADE
("DESIGNATEDAGENCIES")
Reports of suspected child abuse or neglect
shall be made by mandated reporters to any
police department or sheriff's department (not
including a school district police or security
department), the county probation department
(if designatedby the county to receive
mandated reports), or the county welfare
department. (PC section 11165.9.)
III. REPORTING RESPONSIBILITIES
Any mandated reporter who has knowledge of
or observes achild, in his or her professional
capacity or within the scope of his or her
employment, whom he or she knows or
reasonably suspects has been the victim of
child abuse or neglect shall report such
suspected incident of abuse or neglect to a
designated agency immediately or as soon as
practically possible by telephone and shall
prepare and senda written report thereof within
36 hours of receiving the information
concerning the incident. (PC section 11166(a).)
No mandated reporter who reports a suspected
incident of child abuse or neglect shall be held
civilly or criminally liable for any report required
or authorized by CANRA. Any other person
reporting a known or suspected incident of child
abuse or neglect shall not incur civil or criminal
liability as a result of any report authorized by
CANRA unless it can be proven the report was
false and the person knew it was falseor made the
report with reckless disregard of its truth or falsity. (PC section 11172(a).)
IV. INSTRUCTIONS
SECTION A – REPORTING PARTY: Enter the
mandatedreporter's name, title, category (from
PC section 11165.7),business/agency name
and address, daytime telephone number, and
today's date. Check yes/no whether the
mandated reporter witnessed the incident. The
signature area is for either the mandated
reporter or, if the report is telephoned in by the
mandated reporter, the person takingthe
telephoned report.
IV. INSTRUCTIONS (continued)
SECTION B – REPORT NOTIFICATION:
Complete the
name and address of the designated agency
notified, thedate/time of the phone call, and the
name, title, and telephone number of the official
contacted.
SECTION C – VICTIM (One Report per
Victim): Enter the victim's name, birthdate or
approximate age, sex, ethnicity, address,
telephone number, present location, and,
where applicable, enter the school, class
(indicate the teacher's name or room number),
and grade. List the primary language spoken in
the victim's home. Check the appropriate
yes/no box to indicate whether the victim may
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 400 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) have a developmental disability or physical
disability and specify any other apparent
disability. Check the appropriateyes/no box
to indicate whether the victim is in foster care,
and check the appropriate box to indicate the
type of care if the victim was in out-of-home
care. Check the appropriate box to indicate
the type of abuse. List the victim's
relationship to the suspect. Check the
appropriate yes/no box to indicate whether
photos of the injuries were taken.
Check the appropriate box to indicate whether
the incidentresulted in the victim's death.
SECTION D – INVOLVED PARTIES: Enter
the requested information for Victim's
Siblings, Victim's Parents/Guardians,and
Suspect. Attach extra sheet(s) if needed
(provide the requested information for each
individual on the attached sheet(s)).
SECTION E – INCIDENT INFORMATION: If
multiple
victims, indicate the number and submit a form
for each victim. Enter date/time and place of
the incident. Provide anarrative of the incident.
Attach extra sheet(s) if needed.
V. DISTRIBUTION
Reporting Party: After completing form BCIA
8572, retain acopy for your records and submit
copies to the designated agency.
Designated Agency: Within 36 hours of
receipt of form BCIA 8572, the initial designated
agency will send a copy of the completed form
to the district attorney and any additional
designated agencies in compliance with PC
sections 11166(j) and 11166(k).
1 Alaskan
Native
2 American
Indian
3 Asian
Indian
4 Black
5 Cambodian
6 Caribbean
7 Central
American
8 Chinese
9 Ethiopian
10 Filipino
11 Guamania
n
12 Hawaii
an
13 Hispani
c
14 Hmong
15 Japane
se
ETHNICITY CODES
16 Korean
17 Laotian
18 Mexican
19 Other Asian
21 Other Pacific
Islander
22 Polynesian
23 Samoan
24 South
American
25 Vietnames
e
26 White
27 White-Armenian
28 White-Central
American
29 White-European
30 White-Middle
Eastern
31 White-Roman
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 401 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) Attachment 2:
Response to Report of Inappropriate or Suspicious
Conduct or Standards Violation
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 402 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements) ADMINISTRATIVE INSTRUCTION III-5-12: ABUSE
PREVENTION
Report Regarding Suspicious or
Inappropriate Conductor Standards
Violation
1 Supervisor/Manager Signature Date
1 This form should be used only to report suspicious or inappropriate conduct or a standards violation that does not rise to the level of suspected child abuse or neglect. Suspected child abuse or neglect must be immediately reported by phone to the Department of Children and Family Services or the Santa Monica Police Department, followed within 36 hours by a written report California Department of Justice form BCIA 8572, Suspected Child Abuse Report
City-Managed Youth Program: Location of
Reported
Conduct:
Date and Time
of Reported
Conduct:
Reporting Party: Title:
Party Receiving Report: Title: Date and Time
ofReport:
Supervisor/Manager Assigned to
Respond toReport:
Title:
Description of Conduct Reported (include names of individuals engaging in conduct reported, namesof youth affected, and steps taken at time to stop reported conduct) (attach additional pages as needed):
Actions taken in Response to Conduct Reported (include any notification to parents, referral forinvestigation, counseling, or other corrective action) (attach additional pages as needed):
Docusign Envelope ID: 5E31223B-4AB7-455B-897F-A35C68596DDD
4.E.k
Packet Pg. 403 Attachment: Parker Anderson Original Agreement (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.l
Packet Pg. 404 Attachment: SMBA Oaks (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.m
Packet Pg. 405 Attachment: SMBA Levine (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.m
Packet Pg. 406 Attachment: SMBA Levine (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.n
Packet Pg. 407 Attachment: Richard Goldenson Levine (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.n
Packet Pg. 408 Attachment: Richard Goldenson Levine (7604 : Approval of Modifications to Recreational Services Agreements)
4.E.o
Packet Pg. 409 Attachment: Richard Goldenson Oaks (7604 : Approval of Modifications to Recreational Services Agreements) City Council
Report
City Council Meeting: April 28, 2026
Agenda Item: 4.F
1 of 4
To: Mayor and City Council
From: Christopher Dishlip, Director of Public Works, Facilities Maintenance Division Subject: Approve Modification to Grant Agreement with Chrysalis #11427 to Increase Transitional Employment Services for the Public Works Department Recommended Action
Staff recommends that the City Council:
1. Adopt a finding of no possibility of significant effect pursuant to Section 15061(b)(3) (Common Sense Exemption) of the California Environmental Quality Act (CEQA) Guidelines; and
2. Authorize the City Manager to execute a first modification to grant agreement #11427 (CCS) in an amount of $490,416 with Chrysalis for increased transitional employment services for the Public Works Department. This will result in a new total amount not to exceed $1,635,060, with future year funding contingent on Council budget approval.
Summary
In support of revitalizing civic spaces and promoting economic activity, the Public Works Department has implemented several successful programs funded through the City’s Realignment Plan, with efforts to date focused primarily in the downtown core. As noted in the March 24, 2026 update to the Realignment Plan, there is a growing need to expand enhanced maintenance initiatives to commercial districts and additional neighborhoods.
The existing grant agreement with Chrysalis is ideally designed to assist the Public Works Department to meet the needs of the Realignment Plan through their Transitional Employment Program, providing services like litter removal and pressure washing.
4.F
Packet Pg. 410
2 of 4
To accomplish this goal, staff recommends approval of a first modification to the grant agreement with Chrysalis in the amount of $490,416, increasing the total contract amount to not-to-exceed $1,635,060, for the term ending June 30, 2027.
Discussion
On July 19, 2023, the City entered into a grant agreement with Chrysalis to provide a range of human services programs benefiting City residents over a four-year period ending June 30, 2027.
The City’s Realignment Plan, through its Safe Neighborhoods and Clean Streets initiatives, prioritizes improving the physical condition of civic spaces through targeted and impactful measures. The March 24, 2026, update to the Realignment Plan highlighted these successes while also identifying the need to expand maintenance efforts beyond the downtown core into other commercial corridors and neighborhoods.
To support this enhanced level of service, staff recommends engaging Chrysalis to assist with litter removal and power washing in commercial districts and neighborhoods.
Under the City’s existing agreement, Chrysalis recruits crew members through its Transitional Employment Program, which provides participants with on-the-job training, work experience, and opportunities to develop teamwork skills. Many participants subsequently secure full-time employment with other agencies, private companies, and nonprofit organizations.
Staff believe that augmenting Chrysalis’ contract with Realignment Plan funds to meet the City’s immediate needs would further provide meaningful workforce development opportunities for unhoused and low-income individuals, while advancing the goals of the Realignment Plan.
Environmental Review
Approval of the first modification to the grant agreement with Chrysalis is exempt from the California Environmental Quality Act (CEQA) pursuant to Section 15061(b)(3) (Common Sense Exemption) of the CEQA Guidelines, which states that CEQA does not
4.F
Packet Pg. 411
3 of 4
apply “where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment.” The first modification to the grant agreement is for litter-removal and pressure-washing services. Therefore, it can be seen with certainty that the funding recommendations in the program would not result in adverse physical impacts on the environment, and as such, is categorically exempt from CEQA.
Past Council Actions
Meeting Date Description
05/09/2023
(Attachment A)
2023-27 Human Services Grants Program (HSGP) Funding
Recommendations
Financial Impacts and Budget Actions
Staff seeks authority to approve available funding from the General Fund to increase the amount of the grant agreement #11427 with Chrysalis to provide transitional employment services. Future year funding is contingent on Council budget approval.
Contract Request
Current
Authorized
Amount
FY 2025-26
Request
Amount
Future Years
Amount
Deptartment
Account #
Total Revised
Contract
Amount
$1,144,644 $65,416 $425,000 01500041.550010 $1,635,060
Prepared By: Jose Aguilar, Custodial Services Administrator Approved Forwarded to Council
Attachments:
A. May 9, 2023 Staff Report (Web Link)
B. Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2)
4.F
Packet Pg. 412
4 of 4
C. Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3)
D. Levine Act Disclosure Form 2025_3-27-25
E. Oaks Form w Attachment
4.F
Packet Pg. 413
1 CONTRACT NO. 11427 (CCS)
GRANT AGREEMENT
This Grant Agreement (“Agreement”), entered into as of _____________(“Execution Date”), by and between the City of Santa Monica (“City”) and Chrysalis (“Grantee”), is made with reference to the following:
RECITALS
A. The City is a municipal corporation, duly organized, and validly existing under the laws of the State of California with the power to carry out its business as it is now being conducted under the statutes of the State of California and the Charter of the City.
B. The Grantee is a non-profit corporation, unit of government, or hospital, duly organized, validly existing, and in good standing under the laws of the State of California and the United States with corporate power to carry out its business as specified in its Bylaws and Articles of Incorporation.
C. The City desires to fund a range of human service programs to benefit the residents of the City over a four-year funding period (FY 2023-24 through FY 2026-27) through the Human Services Grants Program (HSGP) as approved by the City Council on May 9, 2023.
D. NOW, THEREFORE, it is mutually agreed by and between the undersigned parties as follows:
1. TERM OF AGREEMENT
The term of this Agreement shall be from July 1, 2023, to June 30, 2027, unless this Agreement is sooner terminated as provided herein. The term shall consist of four separate fiscal years, each beginning July 1st and ending June 30th, including fiscal years FY 2023-24 through FY 2026-27. Funding amounts for each fiscal year will be subject to annual budgetary approvals by the City.
2. PROGRAM SERVICES TO BE PERFORMED BY THE GRANTEE
A. The Grantee shall, in a proper and satisfactory manner as determined by the City, implement, operate, conduct, and perform program services as specified in the Program Plan (Exhibit A), Program Budget and Evaluation Workbook (Exhibit B), and Special Funding Conditions (Exhibit C), attached hereto.
B. The City Manager, or his/her designee, may modify or amend any Exhibits to this agreement pursuant to a letter agreement signed by both parties in accordance with approved funding levels for each fiscal year of this Agreement if the modification meets all DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F 7/19/2023
4.F.b
Packet Pg. 414 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2 of the following conditions:
1. Does not change the City Council approved program concept;
2. Will not change the essential purpose of this Agreement.
C. The Grantee may perform any of its required services under this Agreement through a subcontractor if all of the following conditions are met:
1. The subcontractor receives advance written approval from the City;
2. The Grantee informs the City in advance of any change in subcontractors and obtains advance approval by the City of the change;
3. The subcontractor abides by all of the terms and conditions of this Agreement including, but not limited to, all insurance requirements set forth in Grant Agreement; and
4. Any agreement between the Grantee and subcontractor incorporates and includes by reference this Agreement.
3. CITY REVIEW OF THE GRANTEE'S PERFORMANCE
A. The City will monitor, evaluate, and provide guidance to the Grantee to ensure proper performance of this Agreement, and the Grantee shall fully cooperate in such activities. The City's provision of guidance shall not limit or diminish the Grantee's responsibilities.
B. The Grantee shall allow the duly authorized agents or employees of the City to inspect, during normal business hours, those records, books, accounts, documents, papers and other items of property of the Grantee in order to evaluate the Grantee's performance.
C. The City may interview or otherwise communicate with any agent, employee, officer, representative, subcontractor, or volunteer of the Grantee during normal business hours regarding the Grantee's performance. The Grantee shall cooperate with the City in arranging the communications.
4. GRANT AMOUNT, COMPENSATION AND METHOD OF PAYMENT
A. The Grantee shall appropriate and disburse grant funds and incur costs and expenses according to this Agreement and any modifications or amendments thereto.
B. The City shall pay to the Grantee the annual grant award specified in the attached Exhibits for full performance of services as specified in this Agreement. Grant funding may be renewed contingent on the availability of City funding, Grantee’s ability to meet all requirements contained in this Agreement, and City Council approval. The City may modify or amend the Exhibits administratively to reflect the funding level approved by the City Council.
C. The City, in its sole discretion, may advance funds to the Grantee unless otherwise specified in the attached Exhibits and any modification or amendment thereto.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 415 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3 D. The City may withhold or adjust the grant award at any time if the Grantee violates the terms or conditions of this Agreement.
E. The City may adjust the grant award, in its sole discretion, including but not limited to, if the period of program operations pursuant to this Agreement is less than the term specified in this Agreement, if there is a significant change to the number of program participants and geographical area to be served, if the program fails to meet performance goals, if the program purpose is significantly changed, or if the Grantee ceases to exist.
5. RETURN OF GRANT FUNDS
A. The Grantee agrees that any funds unexpended during a fiscal year shall be returned to the City within thirty (30) days following the City’s formal notice of funds due. If this Agreement is terminated prior to the end of a fiscal year, any unexpended funds shall be returned to the City within thirty (30) days of the termination date.
B. If the Grantee expends grant funds on items not approved pursuant to the attached Exhibits, or in violation of this Agreement, those expenditures may be disallowed. The City shall notify the Grantee of any disallowed costs, and the amount disallowed shall be returned to the City within thirty (30) days following the City’s formal notice of funds due.
The obligation to reimburse the City for any disallowed expenditures or misuse of funds shall survive the termination or expiration of this Agreement.
6. BUDGET MODIFICATION
A. A proposed modification of the Program Budget contained in Exhibit B attached hereto must be submitted to the City, and prior written approval must be obtained from the City, for budgeted items, funded in whole or in part by the City, when a proposed modification will modify the original Program Budget by ten percent (10%) or more, but not less than one thousand dollars ($1000), and the proposed modification(s) will modify any of the following:
1. The subtotal for any expenditure category contained in the Program Budget
2. Any subcontract with an organization providing direct client services as approved by the City; or
3. Any subsidy, stipend, grant or award to program participants or direct service providers.
The City, in its sole discretion, reserves the right to approve or deny Grantee’s proposed budget modifications.
7. FISCAL ACCOUNTABILITY AND REVIEW
A. The Grantee shall implement an accounting system that is in accordance with generally accepted accounting principles and standards. All expenditures shall be supported by properly executed payroll, time records, invoices, contracts, vouchers, orders, or other accounting documents pertaining in whole or in part to this Agreement and shall be DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 416 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 4 clearly identified and readily accessible to City personnel or agents.
B. The City may conduct, or have an agent conduct, such fiscal reviews as the City, in its sole discretion, may deem necessary to ascertain Grantee's fiscal integrity and compliance with this Agreement and all applicable federal, state, and local laws, statutes, ordinances, regulations, and directives (collectively, the “Law”) and funding requirements.
The Grantee agrees to fully cooperate with the City or its agent in fiscal reviews.
C. The Grantee agrees to have an annual agency audit or financial statement review performed by an independent Certified Public Accountant, as required by applicable Federal and State statutes, including those requirements contained in 2 CFR 200 “Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards”. The Grantee further agrees to complete these audits and/or reviews in a timely manner and to submit a copy of the resulting documents upon their completion, including any auditor’s management letter, to the City. In the event the Grantee does not have an annual audit or financial statement review performed, it shall be considered a material breach of this Agreement. In such event, the City may have an audit or financial statement review performed by its duly authorized representative and Grantee will reimburse City for the audit or review costs.
D. The Grantee agrees to accept responsibility for receiving, replying to and/or complying with any audit exceptions determined by appropriate City, State or Federal audit agencies. The Grantee also agrees to pay to the City, within thirty (30) days following the City’s formal notice, the full amount of City's liability, if any, resulting from any exceptions to the extent the exceptions are attributable to the Grantee's failure to perform any of its obligations under this Agreement.
8. REPORTS AND RECORDS
A. The Grantee shall complete semi-annual Program and Fiscal Status Reports in accordance with the reporting instructions provided by the City, unless otherwise specified in the Exhibits and any modification or amendment thereto. The Grantee shall submit to the City each Program and Fiscal Status Report on or before the deadline set forth in the reporting instructions.
B. If the City deems necessary, the City may request supplemental reports to further assess Grantee’s performance pursuant to this Agreement.
C. The Grantee agrees to provide upon City’s request additional information including, but not limited to, copies of board minutes, articles of incorporation, bylaws, board roster, personnel policies, job descriptions and staff qualifications of City-funded positions, board recruitment efforts, outreach plans, case management standards, audited financial statements, grievance procedures, fiscal policies and procedures and any other reports, books, records and data as may reasonably be required by the City to review the Grantee's performance pursuant to this Agreement.
D. The Grantee shall comply with Section 6104 of the Internal Revenue Code relating to public disclosure of certain tax information filed with the Internal Revenue Service. The DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 417 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 5 Grantee shall maintain records of all requests for inspection pursuant to Section 6104 of the Internal Revenue Code and its response to the requests. The records shall be available for inspection and copying by the City upon reasonable notice to the Grantee.
E. A copy of each and every report, book, record, or other data prepared or supplied by the Grantee in accordance with the terms and conditions of this Agreement shall be retained by the Grantee for a period of at least five (5) years following the expiration or earlier termination of this Agreement.
9. GRANTEE PERSONNEL
A. As part of its reporting obligations, the Grantee must notify the City in writing of all significant changes in personnel funded in full or in part by this Agreement, of all changes in administrative, program, and fiscal staff having responsibility for this grant whether or not these positions are directly funded by the City, and of all changes in the membership of the Board of Directors including Board Officers.
B. The Grantee shall keep on file all job descriptions and resumes of all positions funded in whole or in part by the City.
C. The Grantee shall adopt and maintain personnel policies that outline the minimum qualifications for hiring. All policies shall adhere to the non-discrimination requirements specified in Section 12 of this Agreement.
10. GENERAL GRANT CONDITIONS
A. The Grantee shall remain in compliance with the terms of the most current Good Neighbor Agreement Policies and Practices Form that is provided by the City, as amended from time to time, and will work with the City to submit an updated form as needed.
B. The Grantee will provide written notice to the City prior to establishing any changes in program operating hours, staffing plans, target populations, service levels or scope of service delivery.
C. Any of the Grantee’s agents, employees, officers, representatives, subcontractors, and volunteers, providing services under this Agreement on City property or at City facilities shall notify City staff of any incidents of which they are notified or otherwise become aware of that involve personal injury or damage to personal or City property and that occur on City property.
11. GRIEVANCE PROCEDURES
Grantee shall maintain written grievance procedures specifying the steps that program participants may take to file and resolve a grievance against Grantee and/or program. Grievance procedures shall be made available to all program participants at the point of intake or services and by posting written procedures in a clearly visible and accessible location. Grantee shall maintain a centralized record of all grievances made by program participants and shall document the final resolution of the grievance.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 418 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 6 12. NONDISCRIMINATION REQUIREMENTS
A. The Grantee will comply with Title VI of the Civil Rights Act of 1964, 42 USC Section 2000d and with Section 504 of the Rehabilitation Act, 29 USC Section 794. In accordance with these Acts and other Federal, State and local laws, no person in the United States shall, on the grounds of race, creed, color, disability, national origin, sex, age, marital status, sexual preference, HIV/AIDS status, political affiliation or religious beliefs, be excluded from participation in, be denied the benefits of, or otherwise subjected to discrimination under any program or activity provided by the Grantee. The Grantee and any of its agents, employees, officers, representatives, subcontractors, and volunteers shall adhere to all regulations set forth by the Americans with Disabilities Act (ADA).
B. The Grantee shall make every effort to ensure that all projects funded in whole or in part by the City under this Agreement shall provide equal employment and career advancement opportunities for minorities, women, and persons with disabilities.
C. Additionally, the Grantee shall maintain records documenting outreach activities to include persons with disabilities and all other segments of the community to be served as clients, staff, board members and volunteers. The Grantee shall provide reasonable accommodations for the employment of qualified applicants with disabilities. The Grantee shall abide by and conform to any and all Laws.
13. TERMINATION
A. In the event the Grantee defaults in the performance of this Agreement or materially breaches any of its provisions, the City shall have the option of terminating this Agreement immediately upon written notification as provided in Section 27. The notice shall state the reasons for the termination. The Grantee may appeal the termination to the City Council; however, the appeal will not stay the termination. The City Manager shall immediately notify the City Council of any action to terminate this Agreement. The City shall be the sole judge as to whether the performance of the Grantee is in default or if there is a breach of this Agreement.
B. This Agreement may be terminated without cause by either party by giving sixty (60) days prior written notice, or by a shorter period mutually agreed upon by the parties, to the other party as provided in Section 27.
C. If this Agreement is terminated in accordance with this Section, the Grantee shall, within five (5) days from receipt of the City’s notice of termination, give notice of the termination to all other parties he/she has subcontracted with for services in furtherance of this Agreement. Upon any termination, each party shall pay or refund to the other party all appropriate sums under this Agreement.
14. COMPLIANCE WITH LAWS
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 419 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 7 The Grantee shall comply with all applicable Laws as they relate to the performance of this Agreement and to any funding source requirements specified in the Special Funding Conditions attached hereto as Exhibit C or any modifications or amendments thereto.
Grantee shall take all actions required to maintain its tax exempt status during the term of this contract. The Grantee is independently responsible for complying with all Law.
15. INDEPENDENT CONTRACTOR
The Grantee is an independent contractor and not an agent, employee, officer or otherwise of the City.
16. PUBLIC STATEMENTS
The Grantee shall indicate in any press release, brochure, annual report, flyer announcement or statement related to the program funded under this Agreement that it is funded by the City of Santa Monica.
17. DEFEND, INDEMNIFICATION AND HOLD HARMLESS
A. The Grantee shall defend, indemnify and hold harmless the City, its City Council, boards and commissions, officers, agents, volunteers and employees (collectively, the “City Indemnitees”) from and against any and all loss, damages, liability, claims, suits, costs and expenses, whatsoever, including reasonable attorneys' fees, arising directly or indirectly from or in any manner relating to services provided by Grantee, its agents, employees, officers, representatives, subcontractors, or volunteers pursuant to this Agreement; provided, however, that nothing contained herein shall be construed as obligating Grantee to indemnify for losses arising from the sole active negligence or willful misconduct of the City.
B. The Grantee agrees that all program participants assigned to or employed by the Grantee in its performance under this Agreement are agents, employees, officers, representatives, subcontractors, or volunteers of the Grantee and not agents, employees, officers, representatives, subcontractors, or volunteers of the City.
18. INSURANCE
Prior to commencing work, the Grantee must procure, maintain, and pay for insurance against claims for injuries to persons or damage to property that may arise from or in connection with the performance of the services under this Agreement by the Grantee or the Grantee’s agents, employees, officers, representatives, subcontractors, or volunteers for the duration of this Agreement. The Grantee must obtain insurance that, at a minimum, meets the requirements for insurance set forth in Exhibit D, Insurance Requirements and Verification attached hereto.
19. PERMITS AND LICENSES
A. The Grantee, at its sole expense, shall obtain and maintain during the term of this DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 420 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 8 Agreement, all appropriate permits, licenses and certificates that may be required in connection with the performance of services hereunder.
B. The Grantee shall complete an application to request that the City issue Official City Business Parking Permits to the Grantee for the term of the Agreement. Upon receipt of the application, the City in its sole discretion may grant up to five parking permits free of cost to each City-funded program that provides outreach and in-home services. Pursuant to City approval, the Grantee, at its sole expense, may purchase additional parking permits at the current fee. City staff will monitor the issuance of these permits and determine eligibility.
20. PROHIBITION AGAINST TRANSFERS
The Grantee shall not assign or transfer this Agreement or any interest therein directly or indirectly, by operation of law or otherwise without the prior written consent of the City. Any attempt to do so without the City’s written consent shall be null and void, and any assignee or transferee shall acquire no right or interest by reason of the attempted assignment or transfer. In the event that an assignment or transfer of this Agreement, or any portion thereof, is approved by the City, all appropriate provisions and requirements of this Agreement shall apply to any assignment or transfer unless the City determines, in its sole discretion, that modifications to this Agreement are necessary to effectuate the assignment or transfer.
21. NOTICE TO THE CITY OF LABOR DISPUTES
Whenever the Grantee has knowledge that any actual or potential labor dispute involving Grantee’s employees is delaying or threatens to delay the timely performance of this Agreement, the Grantee shall immediately give written notice thereof, including all pertinent information, to the City.
22. COPYRIGHT
No material produced in whole or in part under this Agreement shall be subject to copyright in the United States or in any other country. Unrestricted authority to publish, disclose, distribute and otherwise use, in whole or in part, any reports, data or other materials prepared under this Agreement vests with the City.
23. LIMITATION ON COSTS
No cost shall be allowed under this Agreement which is not included in the Grantee's Program Budget attached hereto as Exhibit B or any City approved modifications or amendments thereto.
24. PROPERTY ACQUISITION, CONTROL AND DISPOSITION
A. An inventory shall be maintained for each item of tangible personal property purchased with City funding, costing Five Thousand Dollars ($5,000) or more per unit, and DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 421 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 9 having a useful life of one (1) year or more; real property and any interest in the real property; and any mortgage, trust deed, or other encumbrance of real property, and the funds received from the sale of any such encumbrance of real property.
B. In case of the expiration or earlier termination of this Agreement, title to the inventoried property shall vest in the City. The City reserves the right to determine the final disposition of non-expendable property, including funds and/or any other assets derived therefrom. Any utilization of funds from an encumbrance or other disposition, including the sale of non-expendable property, shall have the written approval of the City.
C. The Grantee shall obtain at three (3) documented estimates prior to purchasing equipment over Twenty Five Thousand Dollars ($25,000) per unit in value as approved in the budget. All City-funded equipment purchases must be approved in the budget. The above provisions apply to leasing as well as to purchasing equipment.
25. NEPOTISM
The Grantee shall not hire nor permit the hiring of any person in a City-funded position under this Agreement if the person is an elected official or an employee of the City of Santa Monica, or if a member of the person's immediate family is an elected official or an employee of the City of Santa Monica, or is an employee of the Grantee or his/her subcontractors. For the purpose of this Section, the term "immediate family" means spouse, domestic partner, parent, child, brother, sister, father-in-law, mother-in-law, brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece, nephew, stepparent and stepchild.
26. CONFLICT OF INTEREST.
A. The Grantee covenants that no board member, employee, officer, subcontractor, or agent of Grantee has or shall have or acquire any personal, financial or economic interest, direct or indirect, from or through this Agreement. However, employees may receive compensation for performance pursuant to the Agreement. For the purposes of this Section, an economic or financial interest includes:
B. Any business entity in which the person has a direct or an indirect investment worth more than Two Thousand Dollars ($2,000).
C. Any real property in which the person has a direct or indirect interest worth more than Two Thousand Dollars ($2,000).
D. Any source of income, loans, or gifts which, when combined, are worth Five Hundred Dollars ($500) or more in value received by or promised to the person within twelve (12) months prior to the time this Agreement was executed.
E. Any business entity in which the person is a director, officer, partner, trustee, employee, or holds any position of management.
F. For the purpose of this Section, direct or indirect interest means any investment or DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 422 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 10 interest owned by the spouse, domestic partner, parent, child, brother, sister, father-in-law, mother-in-law, brother-in-law, sister-in-law, son-in-law, daughter -in-law, or the person, by an agent on his/her behalf, by any business entity controlled by said person or by a trust in which he/she has substantial interest. A business entity is controlled by a person if that person, his/her agent, or a relative, as defined above, possesses more than fifty percent (50%) of the ownership interest. A person has a substantial interest in a trust if said person or an above-defined relative has a current or future interest worth more than Two Thousand Dollars ($2,000).
G. The above requirements may be in addition to other conflict of interest requirements under applicable Laws and funding requirements.
27. NOTICES
A. All notices, demands, requests, or approvals which are required under this Agreement, or which either the City or the Grantee may desire to serve upon the other, shall be in writing and shall be conclusively deemed served when delivered digitally via email, personally, or forty-eight (48) hours after the deposit thereof in the United States mail, postage prepaid, registered or certified, and addressed as hereinafter provided.
B. All notices, demands, requests, or approvals from the Grantee to the City shall be addressed as follows:
City of Santa Monica
Human Services Division
Attn: Human Services Manager
1685 Main Street, MS 22
Santa Monica, CA 90401
AND / OR
[email protected]
C. All notices, demands, requests or approvals from the City to the Grantee shall be addressed to the location and contact person specified in the Special Funding Conditions attached hereto as Exhibit C or any modifications or amendments thereto.
28. AUTHORITY TO BIND GRANTEE
Upon receipt of a fully executed copy of this Agreement, the Grantee shall furnish to the City a written list of the persons authorized to execute, on behalf of the Grantee, agreements, contracts, modifications to contracts, or other documents as they may be required by the City. In the event authority is delegated to a position (e.g., President, VicePresident, Treasurer) rather than to an individual, the list of positions and individuals filling those positions so authorized shall be furnished. If any changes should occur to this list during the term of this Agreement, a revised copy shall be promptly furnished to the City.
29. WARRANTY OF SERVICES
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 423 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 11 The Grantee warrants and guarantees that all services performed hereunder for the City by the Grantee shall be performed in a manner commensurate with the highest professional standards.
30. RELIGIOUS ACTIVITIES
A. No program funds provided under this Agreement may be expended directly or indirectly in any activities, either establishing or opposing religion or impairing the free exercise of religion.
B. No equipment, materials, or premises acquired, or obtained through funds provided under the terms of this Agreement may be used directly or indirectly for any activity either establishing or opposing religion or impairing the free exercise of religion.
31. POLITICAL ACTIVITY
A. The Grantee shall not expend any funds provided under this Agreement or use or cause the use of staff time, facilities, premises, equipment, materials or supplies which are provided or designated as a part of the program funded under the terms of this Agreement for any political purpose. Political purpose is defined as participation or intervention in (including the publishing or distributing of statements) any political campaign on behalf of or in opposition to any candidate for public office, any initiative, referenda, ballot measure, recall, or any partisan or non-partisan electoral activity, including but not limited to:
1. Sponsoring, conducting, or facilitating candidate's meetings or other political meetings;
2. Any activity designed to pass or defeat any initiative, recall, referenda, or ballot measure; and
3. Circulation of petitions to qualify initiatives, referenda or recall measures for local or State ballots.
B. The Grantee shall not expend any funds provided under this Agreement or use or cause the use of staff time, facilities, premises, equipment, materials or supplies which are provided or designated as a part of the program funded under the terms of this Agreement for lobbying activity that is prohibited by Law.
32. INTEGRATED AGREEMENT
Each party to this Agreement acknowledges that no representations, inducements, promises, or agreements, orally or otherwise, have been made by any party, or any one acting on behalf of any party, which are not embodied herein. Any amendment or modification to this Agreement will be effective only if in writing and signed by both parties.
33. PARTIAL INVALIDITY
If any provision of this Agreement is held by any competent court to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 424 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 12 34. WAIVER
A waiver by the City of any breach of any term, covenant, or condition contained herein shall not be deemed to be a waiver of any subsequent breach of the same or any other term, covenant, or condition contained herein, whether of the same or a different character.
35. GOVERNING LAW
The validity of this Agreement and any of its terms or provisions, as well as the rights and duties hereunder, shall be interpreted and construed pursuant to and in accordance with the laws of the State of California.
36. SECTION HEADINGS
The section headings appearing herein shall not be deemed to govern, limit, modify or in any way affect the scope, meaning or intent of these conditions.
37. COST OF LITIGATION
If any legal action is necessary to enforce any provision hereof or for damages by reason of an alleged breach of any provisions of this Agreement, the prevailing party shall be entitled to receive from the losing party all costs and expenses and such an amount as the court may adjudge to be reasonable attorney's fees.
38. EXECUTION IN COUNTERPARTS
This Agreement may be executed in counterparts with the same effect as if both parties hereto had executed the same document. All counterparts shall be construed together and shall constitute a single agreement. Any signature to this Agreement transmitted electronically through DocuSign or PDF shall be deemed an original signature and be binding upon the parties hereto (it being agreed that such electronic signature shall have the same force and effect as an original signature).
39. HMIS DATA GOVERNANCE
A. Definitions. The following definitions shall apply to the terms as they appear in this section:
1. “Agency” means any agency, organization or group (including its agents, employees, officers, representatives, subcontractors, and volunteers ) that has entered into an HMIS or Youth Management Information System Agency Agreement with the City of Santa Monica and has been granted access to the HMIS.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 425 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 13 2. “Authorized User” means any individual who has completed training, signed a User Agreement, been issued a User ID and password, and accesses the City of Santa Monica HMIS.
3. “Data Security Breach” means an unauthorized acquisition of computerized data that compromises the security, confidentiality, or integrity of PPI maintained on the HMIS. Good faith acquisition of PPI by Grantee’s agents, employees, officers, representatives, subcontractors, or volunteers is not a “Data Security Breach” provided that the PPI is not used or subject to further unauthorized disclosure.
4. “HMIS” means Homeless Management Information System.
5. “HMIS Policies and Procedures” means and refers to the City of Santa Monica’s Policies and Standard Operating Procedures that set forth the terms of HMIS use for compliance with the HUD Standards.
6. “HMIS Users and Disclosures” means the uses and disclosures of PPI that are allowed by HUD Standards.
7. “HMIS Vendor” means the company that owns the rights to the HMIS software.
8. “HUD Standards” means and refers to the Department of Housing and Urban Development (HUD) Homeless Management Information Systems (HMIS); Data and Technical Standards Final Notice that HUD published in the July 30, 2004 Federal Register, Vol. 69, No. 146, pp. 45888 through 45934, or as amended.
9. “Service Recipient” means any recipient of services offered by a provider or Agency.
10. “Personal Protected Information” or “PPI” has the same meaning as “personal information” as defined by California Civil Code § 1798.29 (g), or as such section may be amended, and includes any information maintained by or for an Agency about a living homeless Service Recipient or homeless individual that: (1) identifies, either directly or indirectly, a specific individual; (2) can be manipulated by a reasonably foreseeable method to identify a specific individual; (3) can be linked with other available information to identify a specific individual. PPI does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 426 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 14 B. Security Policies and Procedures Audit. The City may audit the security policies and procedures established by Grantee to determine compliance with HUD Standards and HMIS Policies and Procedures. Upon the City’s request, to confirm Grantee compliance with this Agreement, as well as any applicable Laws and industry standards, Grantee grants City or, upon City’s election, a third party on City’s behalf, permission to perform an assessment, audit, examination or review of all controls in Grantee’s physical and/or technical environment in relation to all PPI being handled and/or services being provided to City pursuant to this Agreement.
Grantee shall fully cooperate with such assessment by providing access to knowledgeable personnel, physical premises, documentation, infrastructure and application software that processes, stores or transports PPI for City pursuant to this Agreement. In addition, upon City’s request, Grantee shall provide City with the results of any audit by or on behalf of Grantee performed that assesses the effectiveness of Grantee’s information security program as relevant to the security and confidentiality of PPI shared during the course of this Agreement.
C. Hardware and Software Requirements. To perform the services pursuant to this Agreement, Grantee shall be responsible for obtaining hardware, software, and internet connectivity that meets or exceeds HUD Standards, HMIS Policies and Procedures, and HMIS Vendor specifications.
D. Confidentiality. Grantee represents and warrants that its collection, access, use, storage, disposal and disclosure of PPI does and will comply with all applicable Laws pertaining to privacy and data protection.
E. Data Uses and Disclosures.
1. Grantee shall comply with HMIS Uses and Disclosures as outlined in the HUD Standards.
2. Grantee agrees and covenants that it shall: (i) keep and maintain all PPI in strict confidence, using such degree of care as is appropriate to avoid unauthorized access, use or disclosure; (ii) use and disclose PPI solely and exclusively for the purposes for which the PPI or access to it, is provided pursuant to the terms and conditions of this Agreement, and not use, sell, rent, transfer, distribute, or otherwise disclose or make available PPI for Grantee’s own purposes or for the benefit of anyone other than the City, in each case, without City’s prior written consent; and (iii) not, directly or indirectly, disclose PPI to any person that is not an Authorized User without express written consent from the City unless and to the extent required by government ordered disclosure or Law, in which case Grantee (a) shall notify the City before such disclosure or as soon thereafter as reasonably possible; (b) be responsible for and remain liable to City for the actions and omissions of any unauthorized disclosure or third party concerning the treatment of such DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 427 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 15 PPI as if they were Grantee’s own actions and omissions; and (c) require any unauthorized third party that has access to PPI to execute a written agreement agreeing to comply with the terms and conditions of this Agreement.
F. Security and Access.
1. Grantee shall comply with HMIS security standards as outlined in the HUD Standards and HMIS Policies and Procedures. Grantee shall develop internal policies and procedures that support and comply with the required security standards for monitoring compliance by Grantee’s agents, employees, officers, representatives, subcontractors, and volunteers.
2. Grantee shall be responsible for monitoring its HMIS use, ensuring that Grantee’s Authorized Users, agents, employees, officers, representatives, subcontractors, and volunteers, comply with HUD Standards and HMIS Policies and Procedures. Grantee shall be responsible for ensuring that all of its agents, employees, officers, representatives, subcontractors, and volunteers that intend to use HMIS receive a copy of the HMIS Policies and Procedures, complete HMIS training, and execute the HMIS User Agreement, which agreement is attached hereto as Exhibit E.
3. Grantee shall ensure that only Authorized Users have access to the HMIS.
Grantee should regularly monitor its agents, employees, officers, representatives, subcontractors, and volunteers turnover and immediately notify the City when an Authorized User is no longer authorized to access the HMIS. Grantee shall be responsible for providing the City with monthly verification that all User IDs issued to Grantee are currently in use and the HMIS users are Authorized Users.
4. Grantee shall implement internal administrative, physical and technical safeguards to protect PPI that that meet or exceed the HUD Standards, HMIS Policies and Procedures, accepted industry practices, and applicable industry standards for information security, and shall ensure that all such safeguards, including the manner in which PPI is collected, accessed, used, stored, processed, disposed of and disclosed, comply with all applicable Laws pertaining to protection and privacy laws, as well as the terms and conditions of this Agreement.
5. At a minimum, Grantee’s internal safeguards for the protection of PPI shall include: (i) limiting access of PPI to Authorized Users; (ii) securing business facilities, data centers, paper files, servers, back-up systems and computing equipment, including, but not limited to, all mobile devices and other equipment with information storage capability; (iii) implementing network, DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 428 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 16 device application, database and platform security; (iv) securing information transmission, storage and disposal; (v) implementing authentication and access controls within media, applications, operating systems and equipment; (vi) encrypting highly-sensitive PPI stored on any mobile media; (vii) encrypting highly-sensitive PPI transmitted over public or wireless networks; (viii) strictly segregating PPI from information of Grantee or its other customers so that PPI is not commingled with any other types of information; (ix) implementing appropriate personnel security and integrity procedures and practices, including, but not limited to, conducting background checks consistent with applicable Law; and (x) providing appropriate privacy and information security training to Grantee’s agents, employees, officers, representatives, subcontractors, and volunteers.
6. All Grantee employees, subcontractors, affiliates, agents, representatives, volunteers, and interns given access to any PPI must agree to abide by the terms of the Agreement and restrict use of PPI only agents, employees, officers, representatives, subcontractors, and volunteers’ internal business purposes and only as necessary for the execution of the Agreement.
G. Post-Breach Requirements.
1. Prompt Notification. Grantee shall provide notice to the City by electronic communication and telephone of an actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI soon as possible, but no later than twenty-four hours after learning of the actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI.
2. Notification Content. No later than seventy-two hours after learning the actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI, Grantee shall provide to the City a detailed report of the information breached, including names, contact information, and data that was or may have been compromised.
3. Joint Investigation/Cooperation. Immediately following an actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI, Grantee shall cooperate and coordinate with City to jointly investigate the actual or suspected Data Security Breach or unauthorized access or acquisition of PPI. Grantee agrees to: (i) assist the City with any investigation; (ii) provide the City with physical access to Grantee facilities and operations impacted; (iii) facilitate interviews with Grantee agents, employees, officers, representatives, subcontractors, and volunteers, and others involved in the incident; and (iv) make available all relevant documents and data, electronic or in paper form, necessary to comply with applicable Laws and industry standards as otherwise requested by the City.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 429 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 17 4. Remediation. Grantee shall immediately remedy an actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI resulting from Grantee’s failure to comply with any of its obligations under this Agreement and prevent any further breach at Grantee’s expense in accordance with all Laws and standards.
5. External/Third Party Notifications. Grantee shall not inform any third party of an actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI without first obtaining the City’s written consent to do so, other than to inform a complainant that the matter or inquiry has been forwarded to the appropriate City office for review or as otherwise required by Law. Grantee shall consult with City to determine (i) whether notice of a breach should be provided to any individuals, regulators, law enforcement agencies, consumer reporting agencies, or others as required by Law or otherwise in the City’s discretion; and (ii) the content of any such notice, whether and what type of remediation may be offered, and the nature and extent of any such remediation.
6. General Litigation Cooperation. Grantee shall fully cooperate with the City in any litigation or other action deemed necessary by the City resulting from an actual or suspected Data Security Breach or an unauthorized access or acquisition of PPI.
H. Data Retention. At any time during the term of this Agreement at the City’s request or upon the expiration or earlier termination of this Agreement for any reason, Grantee shall, and shall instruct all authorized persons to, promptly return to the City all copies, whether in written, electronic or other form or media, of PPI in its possession or the possession of such authorized persons, or securely dispose of all such copies, and certify in writing to the City that such PPI has been returned to City or disposed of securely. Grantee shall comply with all directions provided by the City with respect to the return or disposal of PPI.
I. Termination. Failure to adequately protect sensitive data or PPI resulting in Data Security Breach is a material breach of this Agreement. In such event, City may terminate the Agreement effective immediately upon written notice to Grantee without further liability or obligation to City.
40. INCORPORATION OF RECITALS AND EXHIBITS
The Recitals set forth above and the Exhibits attached hereto are incorporated herein and made a term of this Agreement.
Exhibit A Program Plan
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 430 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 18 Exhibit B Program Budget and Evaluation Workbook
Exhibit C Special Funding Conditions
Exhibit D Insurance Requirements and Verification
Exhibit E HMIS User Agreement
IN WITNESS WHEREOF, the parties have caused this Grant Agreement to be executed the day and year first above written.
ATTEST:
______________________________
DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________
LANE DILG
City Attorney
CITY OF SANTA MONICA,
a municipal corporation
By:
______________________________
RICK COLE
City Manager
ABC Corporation
#VENDOR
By:
_______________________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
DOUGLAS SLOAN
City Attorney
7/14/2023
Chrysalis
7/17/2023
Mark Loranger
President & CEO
David White
7/19/2023
City Manager
City Clerk
7/20/2023
Denise Anderson-Warren
4.F.b
Packet Pg. 431 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1 Click here to enter text.
FY 2023-24 HSGP Exhibit A
Program Plan
Agency: Chrysalis
Program: Santa Monica Employment Center (SMEC)
Period: July 1, 2023 through June 30, 2024
Section I: Program Summary
1. Community Need
a. Community need: Chrysalis proposes to continue serving low-income and unhoused Santa Monica residents by helping them overcome barriers to employment, secure jobs, retain those jobs, increase skill levels for advancement in their jobs and achieve self-sufficiency that will allow them to thrive in the community. Vulnerable and unstably housed individuals have difficulty finding jobs due to a number of factors, including lack of “soft skills” and life skills, poor or no employment history, low levels of education, prior involvement in the justice system, mental health challenges, limited vocational skills, and/or history of a substance use disorder.
Impact: In the short-term, our program will increase the number of residents connected to employment services and increase the incomes of residents who work with our transitional jobs program. In the long-term, our program will contribute to community economic stability and well-being. In alignment with the City’s priorities, the Chrysalis Santa Monica Employment Center (SMEC) is an important resource in the effort to help low-income and unhoused Santa Monica residents secure temporary and permanent housing and to receive supportive services necessary to obtain and retain employment. The need for employment services for special populations is identified in the City’s 2020-2024 Consolidated Plan, and the diversity of Santa Monica’s workforce is documented in the Report of the Commission on the Status of Women and the Housing Element.
Our office is located at a highly visible site on Lincoln Boulevard. We hold regular office hours at the Pico Library. The SMEC also helps local businesses find and retain entry-level employees who reside in the immediate area, an asset for visitor-serving businesses in the City’s hospitality sector. The SMEC ensures that individuals seeking employment have access to jobs through non-traditional partnerships with employers that allow for innovation in employment of vulnerable people. The Chrysalis approach to job development is rooted in a DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 432 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2 Click here to enter text.
“whatever it takes” approach that supports both workers and employers to achieve positive outcomes for both.
b. Requirements for entry: Chrysalis serves individuals ages 18 and above who are low- or extremely low-income. Most SMEC clients have experienced generational poverty and have limited or no job experience. Most clients need to develop both soft and hard skills for the workplace. Soft skills include customer service, communication, time management, hygiene, workplace dynamics, taking direction, teamwork, and similar behaviors that are basic to employment success. The Chrysalis program incorporates work-based soft skills along with life skills (paying bills on time, budgeting, using transportation, staying healthy, getting enough sleep, organizing the household to meet children’s needs, etc.) Chrysalis has two requirements for entry into the program: (1) currently seeking employment and motivated to work; and (2) physically, mentally, and emotionally ready and able to work. Applicants who do not meet these requirements are referred to other services such as housing, mental health treatment, substance use disorder treatment, or other services. They are welcome to return when they are ready.
Screening and documentation: When individuals are interested in enrolling in Chrysalis services they participate in an orientation and meet privately with an Employment Specialist for an assessment of their eligibility and to discuss their goals. Information collected as part of the intake and assessment include questions about residence and employment history, which are used to determine eligibility as a Santa Monica Program Participant (SMPP). SMPP status includes low-income Santa Monica residents, those who are unhoused who show proof of residence in Santa Monica prior to losing their housing, older youth who are Santa Monica residents, and employees laid off by Santa Monica employers.
All client information is entered into a centralized Chrysalis database in Salesforce, both at initial assessment and throughout their participation in the program. The assessment includes determination of SMPP eligibility, commitment to program requirements detailed above, service needs, initial and long-term goals, and job interests.
Chrysalis accepts referrals of SMPP from other City-funded agencies, City staff, the Youth Resources Team, SMMUSD, Santa Monica employers, and people who walk into the SMEC. During this program period, Chrysalis will conduct outreach to employers to let them know about the availability of Chrysalis services should they lay off employees who will then need employment services.
SMPP populations to be served: Chrysalis expects to serve 800 low-income and homeless individuals at the SMEC during FY 2023-2024, of whom 150 will meet the definition of Santa Monica Program Participant (SMPP). Based on previous experience, we expect that 10% of SMPP will be individuals who have experienced homelessness, and 90% will be low-income residents of Santa DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 433 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3 Click here to enter text.
Monica with barriers to employment. The SMEC will also serve additional members of the Santa Monica community who may not meet the current definition of SMPP but who reside in the City or are closely affiliated with the City; for example, individuals who live in a substance use disorder treatment facility in Santa Monica, those who have been unhoused in Santa Monica for less than five years, people living with family or friends, or those who attend Santa Monica College but reside outside the City. Almost half of Chrysalis clients have a physical or mental disability, 51% have a history of justice system involvement, 72% are unstably housed, and 30% are parents.
c. Demographics: In 2021-2022, Santa Monica Program Participants (SMPP) had the following demographic characteristics:
Ethnicity 26% Black or African-American
36% Latino
Age 19% ages 25-34
24% ages 35-44
20% ages 45-54
21% ages 55-64
Gender Identity 52% female
46% male
Self-Identified Disability 34%
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 434 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 4 Click here to enter text.
Process for collecting data: Chrysalis collects comprehensive data on all clients.
Initial data collection is conducted at intake, and includes demographics, income, military service, disability status, languages, and Santa Monica residency status.
Participants are classified as low-income in accordance with Area Median Income definitions. Intakes are conducted individually with each client and data is collected by a trained Chrysalis staff member. All data is maintained in Salesforce, Chrysalis’ case management database, which tracks services, housing status, income, and other indicators of client progress along with demographics. The Salesforce database provides a reliable platform for collecting and managing the data so it can be analyzed to improve program quality and for reporting to funders and the community.
2. Description of Services
a. Services Offered:
• Intake and assessment: Upon enrollment, each client meets with an Employment Specialist to assess employment readiness and needs and develop a personalized plan leading to sustainable employment in a field of interest.
• Job preparation classes: Incoming clients initially enter a self-directed program, based on a self-sufficiency model, where they receive intensive support as they search for work. Clients attend a job-readiness class designed to reacquaint them with the workforce. Topics covered include soft and hard skills; preparing applications; using social media for job search; networking; resumes and cover letters; successful interviewing techniques; job retention; and career planning. Currently, classes are held in-person and on Zoom, with the option to stream in our location.
• Individual and group counseling: For individuals experiencing mental health, domestic violence, or other barriers that can affect employability, a Licensed Clinician offers individual counseling weekly to support behavioral management.
• Case management: In tandem with class instruction, clients begin case management and career counseling with an Employment Specialist who is trained to formulate practical career plans with clients, develop their work habits, and offer encouragement to cultivate success on the job. Clients are referred to resources within the Chrysalis partnership network to address needs such as temporary housing, education, substance use disorder and health services.
• Resources for job search: Upon referral from their Employment Specialist and completion of the job-readiness program, clients can access resources to contact employers, a message center to receive phone messages and mail, DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 435 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 5 Click here to enter text.
computer, and Internet access to compose resumes and cover letters and search for work online, interview and work clothes, job postings, and transportation assistance to travel to interviews and work. Chrysalis’ SECTOR program will also be a potential pathway for clients. Open to justiceinvolved individuals, SECTOR offers training, stipends, and links to jobs in growth industries.
• Transitional employment program: For clients who are unable to find outside employment through our self-directed program, Chrysalis offers paid transitional jobs through Chrysalis Enterprises (CE) to get them started toward permanent, competitive employment. Transitional jobs deliver marketable experience and occupational skills while providing a closely supervised, supportive working environment that allows clients to prove themselves as reliable, capable workers.
• Job development / Direct hire: Through outreach conducted by CE, many local employers are aware of the SMEC as a source for local employees/candidates who have completed an employment and life skills program. CE staff works closely with the Chamber of Commerce and a variety of employers in the City of Santa Monica.
• Job retention program: While clients are pursuing and securing employment, Chrysalis provides ongoing job retention assistance for them to learn how to manage and maintain a job while moving up the career ladder.
Staff meet one-on-one with working clients to formulate career goals, provide tools and resources to keep their jobs, and develop strategies for advancing in employment. A Scholarship Fund provides an opportunity for clients to advance their skills and education.
b. Best practices: Chrysalis has been recognized as a model of success by many, including the Charles Stewart Mott Foundation, the National Governors’ Association Center for Best Practices, and Harvard/Radcliffe University have each studied Chrysalis’ successful model. Three best practice models support the successful transition of clients to independence and self-reliance:
• Transitional jobs model: Chrysalis Enterprises (CE) has become a national leader and best-practice model among social enterprises providing temporary transitional jobs to meet the needs of people with poor, outdated, or limited job experience to develop job and life skills that will support employment and career development. CE participants earn a paycheck, learn technical skills for higher wage jobs, and receive intensive mentoring and support to develop the interpersonal behaviors and work habits that are crucial to success in the private sector. CE works with businesses and employers to identify short-term positions that can be filled by clients who earn references and job experience in addition to wages. This model allows individuals to overcome the stigma of long-term joblessness by gaining experience and confidence before applying for work in the competitive DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 436 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 6 Click here to enter text.
market. A multi- year third party evaluation by Mathematica Policy Research was released in early 2015, finding positive outcomes from Chrysalis and other social enterprise programs, demonstrating the model’s effectiveness.
Study URL: https://goo.gl/FTuKVi.
• Critical Time Intervention: The Chrysalis model is based on Critical Time Intervention (https://www.criticaltime.org/cti-model/) which recognizes the stress of transitions and provides intensive services based on need during transitions, with decreasing intensity as clients “try out” employment and move to self-sufficiency at their own pace, with ongoing service availability without time limits.
• Integrated services: Chrysalis strives to secure any service needed to help clients gain and maintain employment. Employment Specialists maintain close relationships with other social service agencies to ensure the accessibility of services that clients may need. Further, depression, trauma, and other mental health issues are common barriers to employment for our target population. To overcome the stigma of mental health assessment or treatment, a licensed clinician offers 1:1 appointment and participates in case conferences with SMEC staff.
c. Appropriateness of model: Chrysalis is the only program in Santa Monica primarily focused on employment preparation for individuals with significant barriers. The individualized services provided by Chrysalis were developed in response to those individuals who need more intensive assistance than can be provided at the local WorkSource Center (AJCC) or more mainstream employment programs. Through individualized support, comprehensive case management, integrated services, and life skills classes, the SMEC helps marginalized people become employed and self-sufficient. The Chrysalis model emphasizes peer support and interaction to address issues such as time management, attitudes, personal appearance, and appropriate language.
Personal relationships with staff and peers are often the key to job retention when conflicts and frustrations emerge in the workplace. d. Culturally appropriate services, training, and policies: All Chrysalis programs are designed to serve people of all cultures and backgrounds, and our client curriculum and program are sensitive to our multicultural clientele. For those clients who are monolingual or more comfortable communicating in Spanish, the program, including all training materials, are provided in Spanish.
The SMEC service staff includes bilingual members. Chrysalis’ employee training curriculum addresses cultural issues that affect employment in the context of employer expectations of all employees, so that individuals of specific cultures are not singled out. Staff receives training year-round and the SMEC staff meets weekly throughout the year as a full Client Services Department to discuss client progress and engage in training. Topics include Mental Health First Aid, Trauma-Informed Care, Motivational Interviewing, self-care, vicarious trauma, DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 437 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 7 Click here to enter text.
anti-racism, substance use disorders, boundaries, and numerous DEI topics.
Chrysalis has established a permanent board/staff committee on Diversity, Equity, and Inclusion that guides our DEI work. A staff BIPOC Employee Resource Group meets regularly, arranges for guest speakers, and provides inservice education and training to continuously improve cultural competence.
Our policies and procedures have been revised to remove barriers to recruitment and advancement of diverse staff and volunteers and create an organizational culture that values lived expertise and diversity. e. Holistic and person-centered approach: Chrysalis core services directly address the challenges of housing stability, family needs, mental health, substance use, workplace issues, transportation, life skills, and history of trauma.
Issues are prioritized by the client so that the most immediate needs (housing, ID, resolution of legal problems, or other issues identified by the client) take precedence over longer term goals. Chrysalis makes funds available for participant scholarships for education, training, and certifications needed for employment, along with fees for drivers’ licenses, identification, and Livescan.
We help pay for participant needs such as bus passes, equipment, clothing required for work, internet devices, and phones. Clients set their own goals and their own pace, with the employment specialist offering support and coaching using Motivational Interviewing and trauma-informed practice skills. Group sessions offer opportunities for psycho-social growth and skills-building so participants learn to change thinking and reactions to improve interactions with others, support substance use cessation, and achieve life practices that are necessary for workplace success. Our model uses incremental steps to build selfesteem, starting with an inventory of strengths and experiences that the client may not view as relating to employment but which are added to a resume to recognize the value of lived expertise. All successes are celebrated. Support from staff and peers keeps clients engaged and working toward their goals. f. Fees: Chrysalis does not charge fees for participant services. g. Housing services: Case management, including housing stability, is fully integrated into the SMEC program. The Employment Specialist reviews a client’s housing status at various stages throughout the program. Staff help clients with unstable living situations to develop a plan and the skills necessary to stabilize in permanent housing. Chrysalis works closely with an extensive network of providers, allowing for referrals based on a wide range of needs. Issues that may jeopardize a client remaining housed can be addressed by coordination with partners. Clients who have a case manager with another program are asked to allow communication between the agencies. Many of the skills taught through Chrysalis, including money management, time management, and conflict resolution build skills necessary to successfully remain housed. In addition, Chrysalis has access to emergency grants that can pay rent for an individual or family during a difficult moment preventing a return to homelessness as we support them in retaining their housing. Chrysalis staff members attend SPA DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 438 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 8 Click here to enter text.
meetings and share information with other Santa Monica service providers.
Chrysalis has access to ServicePoint and Clarity (LAHSA HMIS) to coordinate services with housing and supportive service providers. Chrysalis Vice President Michael Graff-Weisner is an elected member of LAHSA’s Coordinated Entry System Policy Council, and is actively involved in setting policy for improved coordination of services for people experiencing homelessness. h. Response to public health guidelines: We have significant experience adjusting our services due to public health guidelines. During the COVID pandemic Chrysalis converted all services into a remote platform and made devices available to participants who needed them. We are now back to inperson services with appropriate protection (masks, distancing, etc.) and will continue to provide hybrid services going forward. We have also expanded our client preparation to respond to an ongoing need for workers in homeless services agencies, jobs for which many Chrysalis clients are well-prepared.
Throughout the pandemic and to date we help clients obtain COVID vaccines, tests, and protective equipment, and we provide accurate information about the disease and its prevention.
2. Access to Services
a. Program location and hours: The Santa Monica Employment Center is located at 1853 Lincoln Boulevard. Hours are Monday through Thursday, 8 am to 4 pm, and Fridays 8 am to noon. New Client Orientation is held Monday, Tuesday, and Thursday at 8 am in person or by scheduling an appointment virtually by calling 310.401.9400. Clients are welcome to use our computers and phones to apply for jobs, prepare resumes, and research job openings. Many educational and psycho-social groups continue to be held through an online platform, and clients who do not have online access or a quiet place to engage may come into the SMEC to participate in remote services. The SMEC is on a busy thoroughfare with bus lines, providing easy access to clients. Our highly visible office helps many prospective clients learn about our program. The hours of operation support job-seeking clients, including those who need last minute support in advance of a job interview, such as interview attire or a print-out of their resume. b. Documentation of low-income households: Chrysalis asks clients to provide any documentation of income they may have, including paycheck stubs, review of bank accounts, proof of eligibility for housing subsidies, or other proof of income. We use the federal definition of low-income, adjusted annually, and we revisit income bi-annually as clients succeed in the workplace. We do not exit clients from services when their income increases from employment.
c. Outreach Strategies: Chrysalis adopts an annual outreach plan for the SMEC that will maximize opportunities for enrollment of SMPP participants in the program. Chrysalis has focused outreach efforts on low-income and homeless DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 439 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 9 Click here to enter text.
services agencies, faith-based organizations, and other local employment training providers, with a focus on individuals who are most difficult to employ. The 2023-2024 Chrysalis outreach plan, which will be implemented by our Santa Monica Community Engagement Coordinator (CEC), includes:
● Chrysalis staff members actively participate in Santa Monica City planning for human service needs of City residents. Chrysalis participates in the Youth Resources Team initiatives (YRT), the Cradle to Career initiative (c2c), the Chronic Homeless Project (CHP), and the Westside Coalition. Chrysalis staff works closely with City staff at VAP and the Pico Library to enhance access to employment services for low-income residents of the Pico neighborhood. ● Westside Coalition: Bianca Smith, Assistant Vice President, Program Operations, is very active with the Westside Coalition, and a current Board member.
● Virginia Avenue Park (VAP): An SMEC staff member will maintain regular communication with City staff and be available for a range of activities.
● Santa Monica Public Library: Chrysalis makes available materials to acquaint library users with job preparation services and allow them to review curriculum materials prior to enrollment. We collaborate with staff to host employment readiness workshops as needed. The library computers may be used by Chrysalis clients to access their email and submit employment applications.
● Santa Monica-Malibu Unified School District / Santa Monica College: Chrysalis conducts outreach with SMMUSD schools and SMC programs to familiarize them with SMEC services which may benefit low-income and at-risk families.
● Community Corporation of Santa Monica (CCSM): Chrysalis will continue to outreach and organize events for residents of CCSM affordable housing who are seeking employment or interested in career development.
● Pico Neighborhood community outreach: Chrysalis makes annual presentations to organizations in the Pico Neighborhood, including the Pico Neighborhood Association, Pico Youth and Family Center, Connections for Children, West Los Angeles Worksource Center (JVS), Disability Community Resource Center, VAP, and faith communities. ● Community events: Chrysalis will continue to participate in local community events to connect personally with individuals who could benefit from our services.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 440 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 10 Click here to enter text.
d. Accessibility for Persons with Disabilities: Chrysalis routinely serves individuals whose disabilities create barriers to employment. Chrysalis offices are accessible to individuals using wheelchairs and those who are blind and hearing-impaired. Staff collaborate with the Disability Community Resource Center and the Department of Rehabilitation to serve people with disabilities who need specialized services beyond or in addition to those provided by Chrysalis. The WorkSource Center in Culver City is equipped with TTY to facilitate job search by deaf individuals. For clients with mental health disabilities, we collaborate with Step Up on Second, Didi Hirsch, Alcott Center, and Edelman Westside Mental Health Center, working in concert with counseling and intervention services which are provided either in person or via telehealth applications.
During COVID-19, all services transitioned to an online platform, increasing the accessibility of services for those living with disabilities. We have now transitioned back to in-person services and continue to operate in a hybrid model, offering services in person and virtually.
e. Referrals for those who do not meet requirements; waitlist: Chrysalis serves additional members of the Santa Monica community who may not meet the current SMPP definition but reside in the city. For example, Chrysalis serves individuals experiencing homelessness in Santa Monica who have resided in the city for less than five years. Chrysalis also serves individuals residing in the city but with more temporary residential statuses - for example, those living at a substance use disorder treatment facility or living with family or friends. We serve these clients with nonSanta Monica funding. For those who are not ready to begin the Chrysalis program we work closely with housing providers, mental health agencies, and other service partners with whom we have close referral relationships.
Services continue even if they are waiting for an opening for transitional work through Chrysalis Enterprises. There is no waitlist for Chrysalis services.
3. Program Evaluation
a. Data and collection process: Chrysalis collects a variety of data used to monitor progress on program outcomes. Initial data collection is conducted at intake by trained staff members, and includes employment status and history, educational attainment, disability status, income, physical and mental health status, plus access to housing, transportation, and other basic needs. Employment specialists regularly update this data, for example, when a client has obtained employment. All data is maintained in Salesforce, Chrysalis’ case management database which provides a reliable platform for collecting and managing the data so it can be analyzed to improve program quality and for reporting to funders and the community. To ensure our data DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 441 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 11 Click here to enter text.
collection processes and strategies produce high-quality data, we have a sixperson data team that designs and maintains our Salesforce platform, which is the central hub for our data. This team also onboards and trains users of our Salesforce system across the organization. Our team, particularly our Employment Specialists and Program Managers use reports and dashboards to monitor and address data quality issues in real time. b. Process for soliciting participant feedback on Chrysalis services:
Chrysalis regularly encourages clients to express their opinions on the quality of services and satisfaction with our programs. Our clients frequently share informal feedback with their Employment Specialists, who spot trends and coordinate as needed to address the feedback. Agency policy invites clients to provide feedback related to class facilitators to make improvements in the classes, resumes and practice interviews. We also conduct a comprehensive annual survey of our clients to generate feedback on program delivery, and our leadership aims to implement recommended changes in the months following.
c. Program objective data review process: Chrysalis measures the achievement of objectives using multiple evaluation procedures. Internally, data is collected from a variety of sources, including Salesforce. Staff monitor client activity using Salesforce and report monthly to the Vice President and Associate Vice President of Program Operations, who present a quarterly written report to the Board of Directors. This information is used to determine program effectiveness and to indicate the need for modifications.
SMEC direct service staff conduct weekly case conferences to discuss program impact on individual clients. Performance data is detailed in various monthly reports produced by the Director of Program Data and reviewed by the VP and AVP of Program Operations, Directors, and management team.
Section IV: Program Changes During Grant Cycle
We do not anticipate any fundamental changes during the FY 2023-2027 grant cycle.
During this funding cycle we will create and adopt a new strategic plan that will be informed by evaluation, needs assessments, and analysis of opportunities.
Section V: Partnership Opportunities
As the primary employment-focused service agency in Santa Monica, Chrysalis values its strategic partnerships with other service organizations. Chrysalis meets regularly with partners, both formally and informally, to develop strategies and opportunities for achieving our shared goals.
The partnerships Chrysalis maintains are extensive in number and geography, but we have highlighted a few key partnerships:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 442 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 12 Click here to enter text.
• Virginia Avenue Park: Chrysalis staff have worked closely with VAP and park staff to improve our profile with Santa Monica residents who are low-income and have significant barriers to employment including limited literacy, limited English proficiency, and limited education.
• Westside Coalition: Through active participation in the Coalition, Chrysalis has built collaborative relationships with front line staff at numerous service agencies.
Relationships built through mixers, cross-training, and working together on Coalition activities, result in more effective referrals to and from Chrysalis. Bianca Smith, Assistant Vice President of Program Operations, is on the Board of Directors.
• Santa Monica Public Library (SMPL): Chrysalis has been developing its partnership with SMPL for several years. All library branches are equipped with Chrysalis promotional materials and adequate signage for services. In addition, Chrysalis staff have conducted workshops and info sessions in the past and will continue to do so, as needed.
• West LA AJCC (JVS): Chrysalis partners with West LA AJCC to refer SMPP clients for training and placement into jobs.
• Employers: Chrysalis maintains active relationships with employers and their representatives including the Santa Monica Chamber of Commerce (see attached letter), Santa Monica Travel and Tourism (see attached letter), the Hospitality Training Academy, and individual employers such as hotels and restaurants.
Chrysalis provides as-needed staffing to Santa Monica Travel and Tourism in a variety of roles as part of our transitional employment program. • Community Corporation of Santa Monica: Chrysalis keeps in close touch with the primary provider of affordable housing to the City’s low- and -moderate income households, whose residents are a target group for Chrysalis services. • Santa Monica Probation Office: Chrysalis works with the Probation Office to support those whose conditions of probation require employment-seeking and those whose probation status is a potential barrier to employment.
In addition to referral partners, we have a team of staff dedicated to maintaining relationships and building partnerships with prospective employers. This team, our Direct Hire team, works closely with Santa Monica staff to connect clients with employers.
Referrals are made when clients are interested in specialized job training and employment opportunities, and when partners wish to refer clients into Chrysalis services. The process depends on the relationship, but all referrals are documented in our Salesforce database. Community partners are provided with a non-mandatory referral form from Chrysalis. Policy is for Chrysalis staff to follow up within 48 hours. If Chrysalis has difficulty contacting the client we ask the referring agency to assist so that clients do not fall through the cracks if they lack access to e-mail or have other contact barriers.
Section VI: Organizational Capacity
1. Staffing Plan – See Attachment 1 for descriptions of administrative and program DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 443 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 13 Click here to enter text.
staff members listed in budget.
2. Grievance Procedures – See Attachment 2.
3. Volunteers and Interns
a. Utilization of volunteers: Volunteers provide direct services by helping with job search training, conducting practice interviews, and assisting with resume preparation. Direct contact with employed volunteers models employment-related skills and builds confidence and self-esteem. Virtual programming during the pandemic expanded the ability of volunteers to work directly with Chrysalis clients and we continue to offer volunteer-led services through our hybrid model as we increase in-person services. b. Quantity and roles: During a typical year over 100 volunteers donate more than 4,250 hours assisting with resumes, interview skills, and teaching job preparation classes.
c. Training and supervision: The Volunteer & Program Coordinator oversees an “on-the-job” training component utilizing client services staff and seasoned volunteers. Once a volunteer is oriented, they receive ongoing support to manage their schedules and advise them on any client-related questions that arise.
4. Diversity and Inclusion
a. Operationalizing race, equity and inclusion: Equity and inclusion have been codified among the organization’s core values. We seek diversity and prioritize creating access for those who are underrepresented, acknowledging the significant inequities that exist in society. We have established a permanent board/staff DEI committee that guides and monitors our efforts to operationalize race, equity, and inclusion. Staff has formed a BIPOC Employee Resource Group that meets regularly, arranges for guest speakers, and provides education on a variety of historical events for all staff. Working off the previous DEI Strategic Plan, Chrysalis has recently launched a new three-year DEI Action Plan for 2022-2025 designed to solidify the foundation of our practices and highlight our efforts to diversify and enhance our working environment. Based on previous employee engagement survey results and the DEI report we have revised policies and procedures for recruitment, selection, and advancement of staff and volunteers to remove barriers and create a more diverse, equitable, and inclusive organization that values lived expertise and culture. b. How Santa Monica program reflects values: Our programs challenge norms about who is eligible for employment and advancement, and our core work focuses on breaking those barriers. Our hiring policies promote employment of people who have experience as our program participants.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 444 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 14 Click here to enter text.
Over 25% of FT permanent Chrysalis employees are former participants, including those in multiple roles at the manager level. All supervisors in our reentry programs are former program participants. Hiring and promoting supervisory staff with lived experience is a best practice and enhances our ability to provide culturally competent services. The Chrysalis core program focuses on helping clients understand their life experiences as valuable employment assets, which are described on the resume that each client creates. Staff training, both during the initial orientation period and in regular in-service trainings, stresses the inherent worth and dignity of our clients, the effect of trauma, and the value of lived expertise in employment.
Our Santa Monica Community Engagement Coordinator seeks out opportunities to connect directly with low-income people of color who have barriers to employment so that Chrysalis can help empower them with employment. Our program design recognizes that historic discrimination creates barriers to workplace success once a person has become employed.
Our post-employment services include job coaching, support groups, advocacy with employers, and other ongoing support to foster changes in knowledge, attitudes, behavior, and employer policies so that our clients retain and advance in employment.
c. Staff and board demographic information: In the past year, Chrysalis has collected staff, volunteer, and board demographic information that included lived experiences with trauma, justice system, substance use, and homelessness; race/ethnicity; gender identity and sexual orientation; age, education, religion, and marital status; caretaker status; household income, disability, and veteran status; and experience with Chrysalis. We continue to collect demographic data on staff, volunteers, and board members but limit this data to age, race, ethnicity, gender identity, and place of residence. This information is collected as part of our application process and is maintained by our Human Resources Department. It is our intention to repeat this indepth survey annually to assess our progress toward diversity, equity, and inclusion and to identify areas for policy change, outreach, training, and services to support continued growth.
d. Involvement of participants in program design and evaluation: Chrysalis works closely with program participants in the design of new programs, using client feedback to generate new programs in response to funding opportunities. Staff members with lived expertise are also key to program design. Chrysalis encourages clients to express their opinions on the quality of services and satisfaction with our programs. Agency policy invites clients to provide feedback related to class facilitators to make improvements in the classes, resumes and practice interviews. The Director of Client Services in Santa Monica has an open-door policy, welcoming informal feedback. It is our policy and practice to conduct annual surveys of clients, volunteers, and staff to generate feedback on program delivery and engagement. On our most recent survey, 55% of Santa Monica clients responded with their opinions DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 445 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 15 Click here to enter text.
and perceptions of Chrysalis services.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 446 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Chrysalis: Santa Monica
Employment Center
2023-27 HUMAN SERVICES GRANTS PROPOSAL
Job Descriptions
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 447 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Assistant Vice President, Program Operations
Department: Client Services
Immediate Supervisor: Vice President, Program Operations Location:
Classification:
Travel to all Chrysalis sites required
Salaried, Exempt
Job Summary:
The Assistant Vice President, Program Operations (AVP) leads a growing staff across multiple Chrysalis centers to provide clients with the resources and skills they need to get ready for, find, and keep a job. The AVP will work closely with the VP, Program Operations to maintain a consistently high standard of program delivery and outstanding client and staff experience across all sites. The AVP will oversee multiple Chrysalis program offices beginning with Santa Monica, San Fernando Valley, and Orange County; leading, training, and supporting staff to achieve program outcomes and working closely to ensure collaboration with all Chrysalis departments.
Duties and Responsibilities include but are not limited to:
Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives Provide effective internal leadership and stewardship of Chrysalis’ programs, being actively involved in all programs and services.
Align staff and all other resources to most efficiently and effectively achieve Chrysalis’ programmatic objectives.
Support development of program policies, rules, protocols, handbooks, and forms for all program components.
Take leadership role in migration to new case management database. Participate in organization-wide working groups, ensuring that the perspective of all staff members and sites is represented and considered.
In conjunction with the Senior Leadership, develop annual outcome goals and budget and ensure staff meets or exceeds outcome targets.
Assist in the development and monitoring of program reports, evaluations, and other data collection (quantitative & qualitative).
Work collaboratively with other departments, including:
o Chrysalis Enterprises to ensure grant requirements are met and program delivery to the clients is consistent and seamless between the two departments.
o Development & Communications to respond to and comply with grants, identify and secure clients to be profiled/featured in publications and events, etc. o External Relations to identify resources for clients and promote Chrysalis services to new clients, including representing Chrysalis at community meetings
Train, Mentor & Manage Staff to Deliver Exceptional Service to Clients and Colleagues Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals. Develop annual program plans and goals – including objectives, strategies, and specific targets. Monitor client databases and other performance tracking tools, working closely with the Director of Program Data.
Develop and foster a culture of engagement, innovation, support, transparency, and accountability.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 448 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Work closely with full Client Services management, including mentoring other Site Directors, to deliver best-in-class staff meetings and trainings, in addition to consistent application of processes and programming.
Develop comprehensive annual training program plan in collaboration with HR/training department to include case conferences, Client Services team trainings, and organization-wide initiative content. Manage staff to maintain electronic case management database (ServicePoint), updated in accurate and timely manner.
Support staff in addressing client grievances in timely manner.
Contribute to Organization and Sector as Agency Leader
Promote culture of collaboration and initiative supporting a positive work experience for all employees. Identify opportunities and proactively provide suggestions to refine and improve all aspects of program delivery, including those in support of goals outlined in the Chrysalis 5-Year Strategic Plan. Work closely with the Board of Directors, attending meetings of the Program Committee. Play a leadership role in organization-wide Diversity, Equity, and Inclusion efforts. Deliver presentations on Chrysalis to variety of stakeholders, both as part of Chrysalis site visits and broader community meetings. Coordinate delivery of contractor programming, including on-site counseling and legal aid partners.
Provide tours of the site and represents Chrysalis to area stakeholders. Build and maintain relationships with various partner agencies and service providers.
Assist in the recruitment, training, and support of volunteers, including providing support during Corporate Day of Service Events.
General Duties
Manage facility in partnership with administrative staff. Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission, Vision and Values.
Other duties as assigned.
Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis client population. Bilingual (English & Spanish) a plus.
Minimum 3-5 years in program delivery or equivalent experience with increasing management experience.
Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions.
Ability and willingness to work occasional evenings and weekends. Facility for data and statistics, including comfort with spreadsheets and database programs. High level of proficiency in software applications including, Microsoft Office Suite, Internet, and Google programs required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications.
Car with valid driver license and insurance required. Excellent written, verbal communication, organization, and time management skills. Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
Thrive in high-paced, demanding environment.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 449 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 VP, Program Operations Rev. 12/16
Title: VP, Program Operations
Department: Senior Staff
Immediate Supervisor: President & CEO
Location: Downtown LA, Santa Monica, & Pacoima
Job Summary:
The VP, Program Operations leads our employment staff of over 40 to provide clients with the resources and skills they need to get ready for a job, find a job, and then keep a job, as we support them getting on a pathway to self-sufficiency. The VP, Program Operations oversees Chrysalis’s program offices (currently Downtown, Santa Monica, Pacoima); leads, trains, and supports staff; managesthe interface between our employment program and Chrysalis’ transitional jobs businesses; and managesstaff to achieve program outcomes.
Major Areas of Responsibility:
1) Program Operations
2) Performance Management
3) Staff Training & Professional Development
4) Agency Leadership
Program Operations
Provides effective internal leadership and stewardship of Chrysalis’ programs, being actively involved in all programs and services.
Aligns staff and other resourcesto most efficiently and effectively achieve Chrysalis’ programmatic objectives.
Ensures that all program activities operate consistently and ethically within the mission and values of Chrysalis.
Ensures that program curriculum is effective and up-to-date, making improvements on an ongoing basis.
Works closely with VP, Chrysalis Enterprises, to ensure effective programmatic coordination and communications between Client Services and Chrysalis Enterprises staff. Oversees development of program policies, rules, protocols, handbooks, and formsfor all program components.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 450 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 VP, Program Operations Rev. 12/16
Collaborates with VP, Strategy & External Affairs on matters relating to key referral partners, special partnership-based projects, as well as overall trends in the provider community and policy arena effecting our clients and programs.
Reviews on an ongoing basis all services being offered and works with team, along with other senior staff, to develop new programmatic components as needs emerge.
Performance Management
Maintains a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals. Develops annual program plan and goals – including objectives, strategies, and specific targets. Monitors client databases and other performance tracking tools, working closely with Director of Program Data, VP, Strategy & External Affairs, and VP, Chrysalis Enterprises.
Staff Training & Professional Development
Trains, supervises, and manages Site Directors at all Chrysalis sites to achieve Employment Program outcomes.
Supervises Director of Program Operations, working on cross-site program improvement and quality assurance, management of the volunteer program and training programs, and other performance management support to staff.
Identifies and assists in the recruitment, training, and management of employment program staff and volunteers.
Agency Leadership
Collaborates with Development & Communication Departmentso that client stories, as well as programmatic and population trends can be communicated and shared with outside audiences. Responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the CFO and CEO, and partners with the CFO on administrative issues.
Works closely with the Board of Directors, attending meetings of the Board and other committees as needed.
Plays an active, collaborative role as a member of the Senior Leadership Team.
Job Skills & Qualifications:
Bachelor’s degree, Master’s degree strongly preferred, or equivalent experience required.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 451 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 VP, Program Operations Rev. 12/16
Minimum 5-8 years’ experience in social service work or related field.. Supervision and management experience required, preferably in a complex multi-site environment. Bilingual (English and Spanish) strongly preferred.
Excellent interpersonal skills, as well as verbal, written, communication and organizational skills. Attention to detail, high standards, initiative, and follow through. Ability to motivate others and to solve problems.
Team player who is willing to help other employees when needed. Strong understanding and/or experience working with homeless, low-income, and recovering populations.
Demonstrates the calmness and efficiency necessary to perform activities involving multiple demands, many details, and frequent changes.
Work habits characterized by confidentiality, good judgment, diplomacy, and tact. Ability to work occasional evenings and weekends.
Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Car, valid driver’s license and insurance required.
I acknowledge receipt and understanding of the aforementioned job description. ____________________________ __________________________ _______ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 452 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Vice President, Finance & IT
Department: Finance & IT
Immediate Supervisor:
Classification:
President & Chief Executive Officer
Salaried, Exempt
Location: Downtown Los Angeles, with some travel to other Chrysalis centers in Los Angeles and Orange Counties
Job Summary:
The Vice President, Finance & IT is responsible for the management of the finance, accounting, financial planning and analysis, and related business management systems of the organization, along with our information technology systems. They must have a mission-driven approach and are expected to ensure that the organization can identify issues and problems quickly, plan effectively, improve productivity and efficiency, minimize and manage risk, maximize asset value, minimize the cost of capital, and ensure compliance with all legal, regulatory, and reporting requirements. This senior executive role provides leadership and models values to internal and external stakeholders.
Duties and Responsibilities to include but not limited to:
Organizational Leadership
● Participate as a member of the Senior Staff team to provide a united, visible, and strong leadership presence across the organization to help focus and prioritize efforts to operationalize the organization’s strategic plan
● Manage Finance and IT teams of seven (four direct reports) ● Develop short- and long-term strategies for the department, including timeline and budget ● Provide leadership on company-wide initiatives
● Promote organizational culture and values, supporting a positive work experience for all employees ● Provide regular reports to Chrysalis’ Board of Directors and attend all Board and Committee meetings as assigned
Finance
● Lead and manage the budget and financial forecasting processes for the organization ● Develop and maintain financial accounting, internal control, and reporting strategies to ensure that fiscal management is accurate, clear, and timely; aligned with the organization’s overall strategy and mission; and in compliance with accounting standards, government funding regulations, donor stipulations, and applicable laws
● Oversee the closing of financial/accounting books on a monthly and annual/year-end basis. Monitor cash flow and other key indicators on weekly/as needed basis. ● Prepare and interpret statistical and accounting information to assess operating results in terms of performance against budget, cash flow projections, long-term sustainability, and the operating effectiveness of the organization
● Prepare, evaluate, review, and report on specific budgets for capital projects, foundation and corporate grants, and government and Chrysalis Enterprises contracts DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 453 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ● Work with the Board Treasurer and Finance Committee to conduct quarterly financial reviews ● Manage tax planning and compliance with all required US federal, state, local, payroll, and other applicable taxes and all tax filings
● Engage external auditing consultants, direct the necessary audit response to ensure positive findings regarding financial management, and work with Board Audit Committee on audit review and release ● Manage organization’s banking relationships
● Manage annual insurance renewals for all organizational policies: worker’s compensation, general liability, etc.
Information Technology
● Provide leadership visions and ongoing assessment of the current and future technology landscape as the basis for a technology strategy to best leverage the organization’s human capital in line with the Chrysalis 5-year Strategic Plan
● Develop and maintain a robust and secure corporate network consistent with the technology strategy
● Oversee evaluation, selection, implementation and maintenance of information systems and equipment for all departments to ensure appropriate investment in strategic and operational systems.
● Oversee provision of consistent and timely IT support to ensure maximum uptime ● Develop and maintain IT policy and procedures to align with organizational strategies providing both hands-on tactical management and strategic direction.
Qualifications:
● Bachelor’s degree required, preferably in Accounting, Business, or Finance; CPA or MBA preferred ● Successful track record of progressive responsibility in accounting and financial management in either a non-profit or for-profit entity, including the supervision and management of financial staff ● Experience with financial accounting and analysis, including Generally Accepted Accounting Principles (GAAP), and governmental and foundation budgeting and invoicing ● Experience in Microsoft Office programs (Excel, Word, PowerPoint, Outlook) with advanced proficiency in Excel, including formulas, tables, conditional formatting, advanced charting, pivot tables and pivot reporting, VBA and macros required
● Experience with and working knowledge of Quickbooks accounting platform ● Working knowledge of information technology and facilities functions ● Strong leadership, project management, and time management skills ● Proven ability to effectively prioritize, lead, coordinate, and implement projects and meet deadlines when faced with multiple demands, many details, and frequent changes ● Excellent interpersonal, written, and verbal communication skills ● Professional demeanor with ability to interact effectively across all levels of the organization ● Solid business acumen, management reporting, and problem-solving skills ● Excellent critical thinking, judgment, and decision-making ability ● Ability to assess future opportunities and challenges ● Ability to operate independently and within a team environment ● Demonstrated ability to supervise others, support and evaluate colleagues and reports, and maintain high morale and productivity
● Commitment to the organizational mission and sensitivity to the needs of underrepresented populations
● Valid California Driver’s license and reliable transportation DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 454 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.
Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 455 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 VP, Dev Comm Rev. 1/23
Title: Vice President, Development & Communications
Level: Senior
Job Location: Downtown LA (occasional travel to all Chrysalis sites) - Los Angeles, CA Position Type: Full Time
Salary Range: $110,000.00 Salary/year
Job Shift: Full-Time
Job Categories: Marketing
Description:
Reporting to the President & CEO, the Vice President, Development & Communications, (VPDC) will be responsible for overseeing the fund development and communications efforts with a focus on increasing Chrysalis’ fundraising capacity while promoting/enhancing branding and visibility through a strengthened culture of philanthropy and engagement.
As a member of the senior leadership team, the new VPDC will place their stamp not only on the growth of fund development and communications reach, but also on Chrysalis’ continuing mission to assist individuals in empowering themselves, setting employment goals, navigating barriers, and advancing their skills – all aimed at preparing for, obtaining, and retaining employment.
They will have a demonstrated track record of institutional vision and leadership, with an emphasis on mentoring staff and establishing and overseeing efficient organizational systems, measurable fundraising/communications goals, financial forecasting, and fundraising/communications strategies.
The VPDC must possess intellectual horsepower and be naturally persuasive and fair, and value accountability for themselves and others. They will lead based on a sense of core ethics of collaboration and the drive for excellence.
The VPDC manages four directors and a total team of 10 staff. • Director of Major Gifts
• Director of Institutional Giving
• Director of Donor Engagement and Communications
• Director of Special Events
Specific Duties and Responsibilities
Leadership
• Provide innovative, visionary, and strategic operational planning and leadership for all development and communications activities. Serve as an active and collaborative member of the President and CEO’s Senior leadership team.
• Aid in the development and cultivation of a strong Board of Directors, together with the President and CEO. Assist the board of directors and Development & Communications Committee to determine accountabilities for board members and fundraising volunteers and evaluate performance regularly.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 456 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 VP, Dev Comm Rev. 1/23
• Ensure that the development and communications department is effectively structured and staffed with high-performing employees. Invest in professional development activities to continually develop and train staff, and to hold them accountable for measurable goals. • Facilitate a culture of collaboration between development, communications, and other departments, and develop a deep understanding of Chrysalis’ programs and outcomes. • Be a passionate, visible, and informed advocate for Chrysalis and engage with the broader community while positioning Chrysalis for improved fundraising and visibility.
Planning and Management
• Recruit, hire, support, train, coach, assess, and supervise fundraising and communications staff.
Provide career development opportunities for all fundraising and communications staff with specific attention paid to the identification and development of future leaders. • Create, manage, and monitor the annual development and marketing program budgets in partnership with the President and CEO and/or CFO and provide periodic progress reports. • Lead, manage and direct the annual private (not including government or social enterprise) funding/revenue base while focusing on a comprehensive fund development plan to enhance the short- and long-term diversified funding base.
• Oversee performance measures, monitor results, and help the President & CEO evaluate the effectiveness of the organization’s fund development program. • Lead and manage Chrysalis’ Constituent Relationship Management (CRM) system, overseeing policies and procedures for accepting gifts, entering data, moves management, contact tracking, stewardship activities, and provide reports as needed. • Collaborate closely with the finance department to assure sound fiscal operation of the development function including timely, accurate, and comprehensive development of charitable contributions income and expense budgets, reporting, monitoring, and implementation.
• Ensure compliance with all relevant regulations and laws, maintain accountability standards to donors, and ensure compliance with the code of ethical principles and standards of professional conduct for fundraising executives.
Development & Stewardship
• Continue to expand the existing development program focusing on diversifying revenue sources while developing and stewarding donor relationships to increase the base of support from current and potential donors.
• Oversee all processes and procedures related to prospect identification, donor relations, engagement, stewardship activities, and contributions management. • Identify, cultivate, solicit, and steward a portfolio of about 30 to 40 donors of $50k plus from a diverse group of individuals, corporations, and foundations. • Regularly scan the communities served by the organization for new business prospects, fundraising opportunities, cause marketing partners, and local leads to promote the Chrysalis brand.
• Continuously monitor donor retention and craft a plan to increase the retention rate with established methods to achieve consistent and accurate measurements.
Communications
• Design and oversee a communication and marketing plan to create awareness of the Chrysalis’ mission, vision, and goals.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 457 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 VP, Dev Comm Rev. 1/23
• Ensure that development, marketing materials, and all related activities are unified and consistent with the Chrysalis brand.
• Lead and direct a Director of Engagement and Communications who is responsible for:
• Production of all communications, including the annual report, brochures and direct mail, email, and website content, print and email newsletters, event invitations, donor materials, presentations, and on-air, and video communications. • Collaborating with program teams to ensure that programmatic key messages are consistent and aligned with organizational branding.
• Managing the writing and distribution of op-eds, press releases, public statements, stories, and background information to increase visibility and support of Chrysalis’ goals and services.
• Regular communications and relationships with media outlets, locally, nationally, and internationally.
• Synthesizing complex information into a clear compelling narrative that speaks to donors.
• Execute all other reasonable duties as assigned by the CEO.
Qualifications
Job Skills & Qualifications
• Seven years of experience in a senior-level fundraising and communications leadership role with experience managing staff, planning, budgeting, and fiscal management. • A demonstrated ability to plan and operate strategically, build public support, strengthen infrastructure, and inspire staff and the Board of Directors. • A strong interpersonal and communication skill set and demonstrated ability to work effectively with and gain the respect and support of varied and changing constituencies, including clients, staff, Board members, potential donors, volunteers, community leaders, and others. • Successful track record in fundraising and acquiring gifts at the five and six-figure level. • Demonstrated ability to build deep, productive relationships and strongly influence internal and external stakeholders at all levels.
• Demonstrated ability to enhance community engagement and strengthen the visibility, purpose, and case for support for Chrysalis in existing and potential markets. • Highly competent in strategic and multi-year planning. • Strong organizational and time management skills with exceptional attention to detail. • Excellent oral and written communication/presentation skills.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 458 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 Director of Program Operations Rev. 1/23
Title: Director of Program Operations
Job Location: Santa Monica
Position Type: Full Time
Job Shift: Full-Time
Job Summary:
The Director of Program Operations, Santa Monica location is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the Site Director models and supports staff in delivering high-quality employment services. The successful candidate will have an entrepreneurial mindset and contagious team spirit, is quick at thinking on their feet, enjoys learning and leading others to success, and understands the importance of leveraging team strengths and building strong relationships throughout the organization.
The Site Director will play an integral role in supporting the organization’s Strategic Plan, manages personnel, grants, resources, facility operations, including safety, and external partnerships, such as volunteers, local government officials, and potential donors. In addition, the Site Director also serves as a liaison to the local community and develops and nurtures partnerships with local agencies for the purposes of outreach and client service.
Duties and Responsibilities to include but not limited to:
Trains, Mentors & Manages Staff to Deliver Exceptional Services to Clients • Leads, supports, mentors, and manages the Santa Monica Clients Services team consisting of 6+ direct reports, Chrysalis staff from across departments, and volunteers, providing oversight of administrative duties.
• Develops and fosters a culture of engagement, innovation, support, transparency, and accountability.
• Works closely with full Client Services management to facilitate best-in-class staff meetings and trainings, in addition to consistent application of processes and programming. • Routinely identifies relevant training opportunities to ensure staff feel invested in and are equipped to provide the highest quality programming.
• Track and monitor program data. Analyze trends of client service delivery use. Help and lead the creation of data informed annual goals for the site and programs. • Supports staff in addressing client grievances, including providing de-escalation support, in timely manner.
• Provide support in onboarding new team members across the organization. • Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 459 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 Director of Program Operations Rev. 1/23
Conducts Outreach and Manages Key Partner Relationships • Identifies coalitions/partners, secures resources and represents Chrysalis at community meetings.
• Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations.
• Act as a thought partner and support for in-house partners and Chrysalis Departments, such as the On-Site Counselor, Development, External Relations, Chrysalis Enterprises, IT, and Finance. • Work in close collaboration with Chrysalis Enterprises (CE) and External Relations to ensure there is adequate amount of client referrals; conduct client outreach and recruitment to meet target number of clients served.
Develops and Oversees Achievement of Programmatic Objectives & Strategic Initiatives • Actively participate with the Client Services Leadership team to consistently improve programs and services and support program design and evaluation efforts. • Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. • Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals. • Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.
• Key strategic thought partner for Assistant Vice President and leadership team to promote strategic plan.
• Ensure staff utilization of electronic database systems and create reports to track program statistics. Assists in the development of program reports, evaluations, and other data collection and provides both numerical and anecdotal data to meet funder requirements and other needs. • Develop annual program and outreach plans, including goals, objectives, strategies, and evaluation. Monitors budget and implementation of the plan. • Identifies and assists in the recruitment of volunteers necessary to accomplish program goals and objectives.
Job Skills and Qualifications
• Interest in, experience working with, and sensitivity toward the Chrysalis client population. • Minimum 2 years (or equivalent experience) in program delivery and management, including both direct client service (preferably in case management) and staff and volunteer supervision, training, and mentoring.
• Demonstrated leadership abilities and/or experience motivating team members toward completion of goals.
• Experience setting culture. Infectious enthusiasm for making workplace a great place to be. • Demonstrated team player with a clear understanding of team dynamics. • Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
• Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 460 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 Director of Program Operations Rev. 1/23
• Ability and willingness to work occasional evenings and weekends. • Facility for data and statistics, including comfort with spreadsheets and database programs.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 461 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Community Engagement Coordinator Rev. 1/23
Title: Community Engagement Coordinator
Job Location: Santa Monica
Position Type: Full Time
Job Shift: Full-Time
Job Summary
The Community Engagement Coordinator (CEC) will serve as an in-house expert on community resources and help lead outreach efforts in the communities Chrysalis serves, working in collaboration with the Community Engagement Manager (CEM), various Chrysalis staff, and community partners. The Community Engagement Coordinator will be responsible for conducting outreach activities, including representing Chrysalis at community events, leading office tours, building partnerships with relevant organizations, and recruiting clients for the Chrysalis Program. This hybrid role requires travel to primarily Chrysalis Santa Monica Office with some travel across all Chrysalis locations, and to community events and partners.
The successful candidate will be passionate about serving vulnerable populations, have fantastic written and verbal communication skills, and be committed to serving the diverse Chrysalis client population.
Duties and responsibilities to include, but not limited to:
Areas of Responsibility:
1. Client Recruitment
2. Relationship Building and Management
3. Resource Information Management
Client Recruitment:
• Coordinate participation in and representation at events and meetings in order to: recruit clients, identify resources, and build partnerships.
• Perform other outreach duties as needed, including visiting partner organizations and conducting tours of all of Chrysalis locations.
• Effectively communicate the Chrysalis program and Chrysalis Enterprises model to support recruitment and growth.
• Capture, document and track all client recruitment activities in Salesforce database. • Track outreach outcomes in support of annual goals and strategic growth plan.
Relationship Building and Management
• Enter new accounts/partners into the Salesforce database and maintain accurate information of contacts.
• Maintain consistent contact with all Chrysalis partners through in-person meetings, calls, emails etc.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 462 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Community Engagement Coordinator Rev. 1/23
• Coordinate all outreach activities with CEM, Site Directors and other staff members, attending internal team meetings to keep staff up-to-date on community dynamics. • Collaborate with key partners to coordinate outreach strategy and activities, including the City of Santa Monica and other City of Santa Monica-funded agencies. • Utilize reports to gauge current and new partner referral numbers.
Resource Information: Knowledge-building & Consultation • Provide up-to-date information about resource availability to the Client Services Team. • Develop and maintain a thorough, user-friendly database of resource information, including instructions for accessing services, to be used by Client Services staff. • Attend internal meetings regularly, communicating and disseminating relevant resource and outreach-related information to staff. Be available, as needed, to staff with questions about resources for clients.
• Research and identify community events, organizations, and resources to support/supplement Chrysalis services to clients.
Job Skills and Qualifications
• Passion for the Chrysalis Mission and values
• Experience is community engagement and outreach
• Bilingual (English and Spanish) a plus
• Experience working with vulnerable populations and service providers (SPA 5 preferred) • Excellent verbal and written communication skills
• Strong organizational skills, including effective time management and the ability to work and make decisions independently.
• Demonstrated communication, networking, teamwork, presentation, and problem solving skills. • Ability to interact with clients, colleagues, partners, and others with diplomacy and tact. • Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. • Ability to work occasional evenings and weekends.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 463 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Rev. 10/22
Title: Assistant Vice President, Chrysalis Enterprises
Department: Chrysalis Enterprises
Immediate Supervisor: Vice President, Chrysalis Enterprises Location:
Classification:
Mix of remote with travel to LA, IE and OC
Salaried, Exempt
Job Summary:
The Assistant Vice President, Chrysalis Enterprises (AVP) leads a growing staff across multiple Chrysalis Roads sites. The AVP will work closely with the VP, Chrysalis Enterprises to maintain a consistently high standard of program delivery and outstanding staff and customer experiences. The AVP will oversee 3 direct reports: the Director of Operations, Roads, Regional Director, IE and a Project Manager.
Duties and Responsibilities include but are not limited to:
Department Leadership & Strategic Initiatives
● Provide effective internal leadership of programs and staff and drive best-in-industry customer service levels across all customer accounts.
● Align staff and resources to efficiently and effectively achieve financial and programmatic objectives. ● Oversee budget development and meet or exceed annual financial targets for Roads. ● Develop new business opportunities, respond to Requests for Proposal, and secure new customer accounts. ● Work closely with external partners and customers to ensure contractual obligations are fulfilled, clients are receiving a quality experience, and there are shared/agreed upon goals and outcomes in place. ● Work collaboratively with other departments, including:
o Senior Staff and other AVPs to set strategy and represent Chrysalis Enterprises internally o Client Services to ensure program delivery to the clients is consistent and seamless between the two departments.
o Finance on billing, customer service and accounts receivable. o HR on compliance and improving related processes.
● Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff. ● Assist VP, CE to lead CE Director cohort in meetings, projects and department-wide initiatives.
Agency-Wide Leadership
● Represent Chrysalis externally to customers, funders, partners, and other stakeholders. ● Play a leadership role in organization-wide efforts.
● Promote culture of collaboration and initiative supporting a positive work experience for all employees. ● Identify opportunities to improve department and agency-wide goals and implement strategies to propel the agency forward.
● Represent Chrysalis Enterprises to the Board of Directors as well as the Program Committee of the Board.
Job Skills & Qualifications:
● Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
● Minimum 5 years’ experience in business leadership.
● Employment Social Enterprise leadership experience a plus. ● Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. ● Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 464 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Rev. 10/22
● Ability and willingness to work occasional evenings and weekends. ● Facility for data and statistics, including comfort with spreadsheets and database programs. ● High level of proficiency in software applications including Salesforce, Microsoft Office Suite, Internet, and Google programs required.
● Reliable transportation to attend meetings and external events (reimbursable expenses) ● Excellent written, verbal communication, organization, and time management skills. ● Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
● Thrive in high-paced environment.
To Apply CLICK HERE
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 465 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 Senior Employment Specialist Job Description Rev.6/15/2015 Title: Senior Employment Specialist
Department: Client Services
Immediate Supervisor: Site Director
Location: Santa Monica
Duties and Responsibilities to include but not limited to:
1. Orient, assess, and provide employment consultation for new clients, and working clients as needed.
2. Leverage client background and experience through employment consulting.
3. Oversee the day-to-day case management of both working and non-working clients’ cases as assigned.
4. Assist in the development and implementation of pre/post employment workshops as needed.
5. Maintain accurate clients/program statistics to manage caseload and generate reports as needed.
6. Maintain up-to-date internal and external referral resources that facilitate client employment search.
7. Organize, plan, and facilitate Career Development and Support Group meetings as assigned.
8. In Site Director’s absence, handle any and all client issues or other office issues as they arise.
9. Assist in training of new staff and yearlong service members (Jesuit Volunteers) and provide guidance and support as needed.
10. Supervise short-term interns: Jump Start (MHA), JVS Youth Interns, LA Fellows.
11. Cultivate and maintain strong working relations with staff.
12. Represent Chrysalis to stakeholders.
13. Other duties as assigned.
Orient, assess, and provide employment consultation for new clients and working clients as needed.
Introduce new clients to Chrysalis’ services and mission. Conduct client assessment interviews to determine eligibility, collect demographic data, social history, employment, and educational background. Assess clients for job readiness, including substance abuse, legal history, and mental and physical health. Provide information about and referral to educational opportunities, training programs, and othersocial service resources. Provide back up to scheduled volunteers by conducting Job Preparation classes, practice interviews, computer classes and other workshops in order to meet the stated objectives.
Leverage client background and experience through employment consulting.
Assist clients individually to gain, maintain, and advance in employment. Assist client with writing resumes, cover letters, and thank you letters. Help clients clarify skills and qualifications to prepare for their job searches. Meet and counsel each client weekly to monitor daily job search activities. Refer appropriate clients to Chrysalis Enterprises(Works and Staffing) for job placement. Accurately document and monitor the distribution of job search resources, such as DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 466 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 Senior Employment Specialist Job Description Rev.6/15/2015 bus fare, clothing, etc. Provide individual employment counseling, post-employment follow-up, and support. Refer appropriate clients to Job Development Program.
Oversee the day-to-day case management of working and non-working clients’ cases as assigned.
Have comprehensive and clear working knowledge of client tracking software (ServicePoint).
Keep track of client statistics in the electronic case management system and other data collection methods as needed. Maintain a current file for each client documenting client information, activities (assessment, job prep classes, etc.), progress, resource utilization, and program outcomes, inputting information into the system in a timely manner to aid in accurate data collection.
Assist in the development and implementation of pre/post employment workshops as needed.
Participate in the development of training materials that improve curriculum and assists clients to get employment. Implement and deliver applicable training workshops that assist client to retain and grow in employment. Coordinate with program and training team to improve curriculum content and resources.
Maintain accurate clients/program statistics to manage caseload and generate reports as needed.
Input data from client intake sessions into client tracking software including: demographics, employment/work skills, education, housing, physical/mental health, substance abuse, legal status/history, and income/assets. Document client program participation and resource usage in applicable database. Maintain accurate case notes and data reports that reflect client progress and challenges. Analyze and report monthly data as required to maintain accurate client and program-based statistics.
Maintain up-to-date referrals resources for clients to facilitate employment search.
Refer clients to local community resources and also to resources within Chrysalis. Community resources include alcohol/drug recovery, medical services, mental health services, legal services, shelter/housing, and job training. Chrysalis resources include supplemental workshops, computer classes, practice interviews, Chrysalis Enterprises, Customer Service Trainings, On-Site Counselor, and all other Chrysalis programs.
Organize, plan, and facilitate Career Development and Support Group meetings as assigned.
Plan curriculum for daytime and evening Career Development Seminars and Support Groups (assigning staff for coverage as necessary). Provide guidance and support to Client Services Team to improve clients’ ability to get, keep, and grow in employment. Actively participate in Weekly Case Conference meeting and Team meetings in order to identify ways to improve client-related services.
In Site Director’s absence, handle any client issues or other office issues as they arise.
Act as office supervisor for client services as well as handle facilities and maintenance issues in Director’s absence. Create agendas and lead case conferences and team meetings as needed.
Assist in training of new staff and year long volunteers and provide guidance when needed.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 467 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 Senior Employment Specialist Job Description Rev.6/15/2015 Assist new staff and year long volunteers in the following areas: how to conduct client assessments and ongoing case management, practice interviews, resume preparation, instruction on various client forms and their purpose, and provide guidance on how to resolve challenging client situations.
Supervise short-term interns as needed: Jump Start (MHA), JVS Youth Interns, LA Fellows.
Assist in training and provide supervision to ensure excellent client service delivery. Provide feedback to interns in practice interviews, resume preparation, and instructions on various tasks are carried out with professionalism and efficiency.
Represent Chrysalis to stakeholders.
Be well versed and confident to give site tours/presentations as requested that cover organizational history, mission, goals, and outlook. Provide education and mediation to employers. Provide job development as needed. Participate in various committees and working groups as it relates to the well-being of clients and organizational mission.
Other duties as assigned by Supervisor.
Job Skills & Qualifications:
BA or BS in related field and/or three to five years experience in social services or related fields.
At least two years experience in direct service work with Chrysalis client population. Bilingual in Spanish/English required.
Ability to motivate others and to solve problems.
Team player who is willing to help other employees when needed. Strong understanding and/or experience working with homeless, low-income, and recovering populations.
Sensitive to various cultures and lifestyles.
Computer literacy and word processing ability.
Excellent verbal, written, communication and organizational skills.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 468 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Employment Specialist Job Description Rev. 08.03.17 Title: Employment Specialist
Department: Client Services
Immediate Supervisor: Site Director
Location: Santa Monica
Classification: Hourly, non-exempt
Job Summary:
The Employment Specialist (ES) is key to client success. The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.
Duties and responsibilities to include, but not limited to:
Provide Client Support, Guidance and Case Management
Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.
Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance abuse, legal history, and mental and physical health. Provide referrals to educational, training, Chrysalis social enterprises, and other social services. Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
Facilitate Job Preparation classes and other seminars on an as needed basis. Maintain up-to-date referrals resources for clients to facilitate employment search.
Foster Strong Client, Colleague, and Partner Relationships Participate in Chrysalis meetings and case conferences sharing best practices and providing thought partnership to colleagues.
Provide training ideas and resources to leadership team, including the opportunity to conduct workshops for colleagues within the department and across the organization. Celebrate achievements and brainstorm solutions for department and organization-wide goals. Represent Chrysalis to stakeholders by providing site tours and presenting on services, as needed.
Monitor Client Progress and Program Outcomes
Maintain accurate client/program data to manage caseload and generate reports. Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into ServicePoint, a case management database. Analyze and report monthly data as required to maintain accurate client and program-based statistics.
General Duties
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 469 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Employment Specialist Job Description Rev. 08.03.17 Job Skills & Qualifications:
Passion for Chrysalis’s mission
Bilingual (English and Spanish) required
Bachelor’s degree preferred
1-2 years relevant experience preferred
Excellent verbal and written communication skills
Strong organizational skills, including effective time management and the ability to work and make decisions independently
Ability to multi-task and prioritize appropriately yet maintain flexibility Ability to work in a fast-paced, professional environment Self-starter with “can do” attitude and initiative
Ability to interact with clients, colleagues, partners, and others with diplomacy and tact Sensitive to various cultures and lifestyles
Maintain confidential information and exercise discretion Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred
Willingness to work flexible schedule depending on needs Willingness to travel to meetings (mileage reimbursed) I acknowledge receipt and understanding of the aforementioned job description. ____________________________ ____________________________ _________ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 470 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Program Manager, Client Services Rev. 01.25.18
Title: Program Manager, Client Services
Department & Location: Client Services, Downtown Los Angeles Immediate Supervisor: Downtown Sr. Site Director
Classification: Salaried, Exempt
Job Summary and Characteristics:
The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-inclass services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering highquality employment services to the hundreds of homeless and low-income individuals who come through our doors every day.
The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring and coaching other team members; establishing best practices; and managing and delivering complex programs.
The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.
Duties and responsibilities to include, but not limited to:
Train, Mentor & Manage Staff to Deliver Exceptional Services Manage growing team consisting of Employment Specialists, who function as our clients’ primary case manager, and other staff who are in front-line, direct service, roles. Support staff in focusing on program metrics and outcomes and support site in reaching team goals.
Actively utilize various program reports and tools to help staff manage caseloads. Track and monitor program data. Analyze trends of client service delivery use. Help create data informed annual goals for the site.
Meet with staff regularly to discuss data, provide training and support engagement and professional development.
Provide support and guidance on how to address difficult client situations, frequently delivering direct services to clients in difficult situations.
Provide support in onboarding new team member across the organization.
Foster Strong Client, Colleague, and Partner Relationships Address time-sensitive client issues, including de-escalation, conflict management and mediation, supporting staff in maintaining a safe workplace.
Participate in committees and working groups in support of organization’s Strategic Plan. Act as liaison for in-house partners, such as the On-Site Counselor and Legal Aid Fellows. Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations.
In coordination with Sr. Site Director and management team, provide support around various administrative responsibilities, quality assurance, training staff about Service Point or other tasks, preparing reports such as the SHORE report, etc.
Support interaction and communication with Chrysalis Enterprises (CE), including helping to manage special projects and grants.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 471 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Program Manager, Client Services Rev. 01.25.18
Coordinate regular collection of client success stories and serve as liaison with Development & Communications Department to identify timely and relevant client stories/speakers. Meet with clients and staff to mediate and resolve client grievances, and create appropriate and relevant restorative plans for CE workers.
Provide back-up support for services across the organization, including leading classes, conducting oneon-one interview/resume services, and meeting with clients as part of transitional employment program requirements.
Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts. Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals. Shadow staff delivery of services on a regular basis, providing support and ensuring consistent delivery of the program.
Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.
General Duties
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis client population. Bachelor’s degree or equivalent experience required.
Minimum 3-5 years’ experience in social service work or related field, including management experience. Bilingual (English and Spanish) a plus.
Excellent verbal, written, communication, organization and time management skills. Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions.
Facility for data and statistics, including comfort with spreadsheets and database programs. Demonstrated team player with a clear understanding of team dynamics. High level of proficiency in online research and software applications including: Microsoft Office Suite and Internet required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. ,
Thrive in high-paced, demanding environment.
Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.
Car, valid driver’s license and insurance required.
Ability to lift 25 pounds.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 472 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Job Summary
The Client Services Administrator serves as an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. This position requires the ability to work efficiently and independently, while providing excellent customer service to various stakeholders. We are looking for someone with outstanding communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Duties and responsibilities to include, but not limited to:
Client Programming: Job Readiness Training
Facilitate new client orientation and job preparation classes. Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc. Document and track each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities.
Client Engagement: Support & Knowledge-building
Motivate clients who have not completed the Chrysalis program to participate by helping to identify barriers and provide next steps via in-person/phone/e-mail communications. Work with Site Director to determine best practices for engaging clients, monitoring client progress, and reporting client outcomes.
Communicate and coordinate with Employment Specialists to connect clients to appropriate services. Prepare, review, and distribute client engagement reports on a regular basis. Identify, categorize, and capture issues and/or trends slowing or preventing clients from completing all required elements of the program.
Customer Service & Administration
Provide welcoming environment and information to clients, volunteers and guests entering facility, covering front desk on as needed basis.
Maintain documents and forms in common areas, including job leads and Chrysalis promotional materials. Place orders for, obtain, monitor inventory of, and distribute all internal client resources, including transportation assistance, petty cash, vouchers, and uniform items. Assist Employment Specialists with making job-related and job-training purchases for clients. Ensure organized and stocked client resource room (professional attire, hygiene items, and lunches).
General Duties
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Additional job skills and qualifications
Excellent oral and written communication skills, as well as strong phone etiquette required. Proficiency in online research, Word, Excel, and PowerPoint programs required. Must be willing to learn other applications as needed.
Title: Client Services Administrator
Department: Client Services
Immediate Supervisor: Site Director, Santa Monica
Location: Santa Monica (with possible travel)
Classification: Hourly, Non-Exempt
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 473 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) At least 1 year of experience working in social services and/or in customer service preferred. Bilingual (English/Spanish) preferred.
Strong organizational skills, including effective time management and the ability to work and make decisions independently.
Ability to multi-task and prioritize appropriately yet maintain flexibility. Required computer skills including but not limited to: MS Office suite, Internet. Strong data entry skills with strong attention to detail and accuracy. Passion for the Chrysalis mission.
Ability to lift up to 25 lbs.
Car, valid driver’s license and insurance required.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 474 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Client Services Coordinator
Department: Client Services
Immediate Supervisor: Site Director, Client Services
Location: Santa Monica
Classification: Hourly, non-exempt
Job Summary:
The Client Services Coordinator, (CSC), under the supervision of the Site Director, is responsible for providing high quality services to the hundreds of homeless and low-income individuals who come through our doors every day.
The CSC is the first point of contact with Chrysalis, greeting clients, staff, volunteers and donors. This role is key in coordinating services; ensuring adherence to organizational procedures; and fostering a safe, welcoming and professional work environment. The CSC also provides support to Chrysalis staff and facilitates the front lobby operations. This position requires a positive attitude, excellent customer service skills, highly developed interpersonal skills and the ability to multitask in a high-volume, fast-paced environment.
Major Areas of Responsibility:
1. Provide High Quality Services to Individuals Coming Into Chrysalis
2. Facilitate Front Lobby Operations
3. Provide Administrative and Staff Support
1) Provide High Quality Services to Individuals Coming Into Chrysalis Establish welcoming presence and continually maintain positive and motivating demeanor. Greet clients to facilitate their access to Chrysalis programs and resources. Promote and explain Chrysalis services accurately to visitors and callers Greet guests and assist them as needed.
Carry out aspects of client orientation: distribute and explain the Client Services Form and assist with scheduling an assessment and creating client ID cards.
Distribute mail and relay messages to clients.
Assist clients in accessing resources from partner agencies. Coach clients on professional behavior when necessary. 2) Facilitate Front Lobby Operations
Manage client use of supportive resources such as the computer lab, phones, copier, mail, and other resources.
Ensure clients scan in as necessary.
Be aware of classes and other activities taking place and direct clients to activities as needed. Ensure clients comply with all Chrysalis policies and procedures and inform clients of rule infractions or violations.
Accept in-kind donations and process them accordingly. Assist with closing and opening procedures.
Work collaboratively with the Client Support & Operations Coordinator, a staff member also based in the lobby, to maintain quality services and effective operations.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 475 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3) Provide Administrative and Staff Support
Manage and respond to all incoming telephone calls.
Input client data and case notes into Service Point (data system) promptly and accurately. Maintain supply of employment curricula and client service forms for use and distribution. Maintain up-to-date supplies for classes: handouts, teaching notes, and class sign-in sheets. Create and update Power Point Slides used in the lobby screen. Sort client and staff mail.
Provide administrative support to Employment Specialists as needed. Assist the Site Director, program volunteers and staff as needed. Participate in outreach activities, such as resource and job fairs, as needed. Assist the Site Director in maintenance and inventory of supplies, facilities and equipment. Participate in case conference and staff meetings to help accurately assess and meet client needs. Participate in organizational meetings, trainings and other functions. Other duties as assigned.
Skills & Qualifications:
- High school diploma or equivalency required, AA or BA preferred. - 2 years of administrative work experience.
- Bilingual (English/Spanish) required.
- Exceptional customer service skills and aptitude
- Excellent interpersonal and intercultural skills.
- Excellent communication and organizational skills.
- Ability to maintain appropriate boundaries with staff and clients - Advanced computer literacy, data processing, and word processing skills (MS Office). - Ability to motivate others and to solve problems
- Ability to communicate agency needs and policies to clients in a supportive and patient manner. - Ability to maintain a professional environment.
- Ability to work in a fast-paced setting and work well under pressure. - Demonstrated ability to use good judgment, diplomacy and tact. - Ability to handle sensitive information and maintain confidentiality. - Team player, with a clear understanding of team dynamics, who is willing to help other employees when needed.
- Experience and/or desire and commitment to work with homeless, low-income, recovering populations. - Sensitivity and understanding of various cultures and lifestyles.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 476 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Volunteer & Program Coordinator Job Description Rev. 11.20.18 Title: Volunteer & Program Coordinator
Department: Client Services
Immediate Supervisor: Volunteer & Program Director
Location:
Classification:
Santa Monica (occasional travel to all Chrysalis sites) Hourly, Non-exempt
Chrysalis is recognized for helping individuals facing barriers to employment to get ready for, find and retain jobs.
The successful candidate will have an entrepreneurial mindset, be quick to roll up their sleeves to help get the job done, and take pride in building strong relationships throughout the organization.
Job Summary:
The Volunteer and Program Coordinator oversees all volunteer coordination and client training activities at Chrysalis’ Santa Monica site. From presenting to potential volunteers to building a trained pool of volunteers to supporting the daily delivery of services, the Volunteer & Program Coordinator will own it all. The Volunteer & Program Coordinator will provide direct services to Chrysalis clients, helping them build resumes and interview skills, and will teach Chrysalis’ job readiness classes as needed. Some coverage support at other Chrysalis offices on as needed basis.
Duties and Responsibilities include but are not limited to:
Volunteer Recruitment, Coordination, Training, and Engagement Develop informative and eye-catching postings and propose a variety of volunteer recruitment strategies. Maintain close communication with all San Fernando Valley volunteers and provide direct support on a daily basis, including addressing day-to-day emails, inquiries, and needs. Assess program needs, screen, onboard and train new volunteers regularly. Support and/or carry out volunteer appreciation and engagement activities, including recognizing volunteer milestones and helping to plan/execute regular volunteer engagement events. Evaluate volunteer performance on an ongoing basis, giving direct feedback, and following up with additional training as needed.
Work closely with Client Services team, attending weekly staff meetings and maintaining active communication about volunteers and client training activities. Communicate regularly with Development and Communications Department regarding relevant volunteer activity, including a monthly call
Direct Client Service Delivery
Provide one-on-one resume preparation and practice interview services and facilitate job readiness classes as needed.
Collaborate in the design and development of materials for Chrysalis’ training programs, with an eye toward making ongoing improvements.
Support client and community events, including recruiting and supporting volunteers and various day-of activities.
Customer Service and Administration
Coordinate volunteer and Chrysalis staff/intern schedules to ensure full coverage of one-on-one and job readiness classes.
Ensure up-to-date and complete tracking of volunteer activities in Chrysalis data systems. Monitor and replenish supplies for all volunteer-related client services.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 477 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Volunteer & Program Coordinator Job Description Rev. 11.20.18 General Duties
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Job Skills & Qualifications:
Bachelor’s degree or equivalent experience required
Bilingual English/Spanish skills required
Highly motivated by Chrysalis’ mission. Sensitivity and understanding of various cultures and lifestyles. Teaching/facilitation/training experience highly desired Excellent interpersonal, communication and intercultural skills Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred Strong organizational, prioritization, and time management skills Prior experience achieving success working under limited supervision Comfort speaking to crowds and communicating with a wide variety of audiences Willingness to work flexible schedule depending on needs Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed) I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 478 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Accounting Manager
Level Experienced
Job Location Downtown Los Angeles - Los Angeles, CA
Position Type Full Time
Education Level4 Year Degree
Travel %None
Job Categories Accounting
Description
Job Summary:
Under the direction of the Director of Finance/Controller, the Accounting Manager will manage the full range of accounting activities including supervising and completing accounts payable, accounts receivable, accruals, reconciliations, and month-end close.
Key Tasks and Responsibilities to include but not limited to:
Financial Management
Coordinate the posting and maintenance of general ledger accounts, payroll transactions, accounts payable, accounts receivable, adjusting journal entries and month-end close.
Coordinate the Month-End Close process: ensure daily, and monthly processes are completed and lead to a timely and accurate month-end close. In collaboration with the Director of Finance, prepare financial reports for senior staff, Board members, and other stakeholders.
Assist the Finance Director and senior management in the budgeting and planning process.
Works with the Director of Finance to manage financial and accounting policies and procedures and maintain appropriate records and up-to-date documentation and compliance with GAAP.
Grants Management
Collaborate with Strategy & External Relations, Development and Program Operations staff to develop grant and program budgets; review grant applications, with an emphasis on full cost recovery, to ensure they are compliant with guidelines and policy. Monitor and ensure grant deliverables are met within the deadlines set by donors and ensure timely submission of proposals and funder reports and establish and update grants management processes and controls as needed to ensure compliance with budgetary best practices and donor restrictions.
Review/Prepare financial grant reports and review programmatic grant reports and communications with funders and stakeholders for accuracy and compliance prior to submission.
Provide financial oversight and monitoring of revenues and expenditures related to the contracts/grants
Other
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 479 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) In partnership with the Director of Finance/Controller, ensure year-end close is completed in an accurate and timely manner; ensure supporting schedules and reconciliations are completed and available for the audit. Support other Finance/IT and other administrative work as necessary. Participate in the preparation of audit schedules and support the audit process. Other duties as assigned.
Qualifications
Competencies & Qualifications:
Demonstrate a strong passion for Chrysalis’ mission to creating a pathway to selfsufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment.
Bachelor’s degree in Accounting, Finance, or related discipline. Four (4) years of experience in the accounting field with a minimum of 2 years at a supervisory level.
Excellent teamwork and leadership skills, including the ability to coach/mentor staff. Non-profit accounting and government grant management experience strongly preferred.
Experience working with QuickBooks Enterprise accounting software highly preferred Proficiency with Microsoft Office Suite with an Intermediate to advanced understanding of Excel
Full accounting cycle experience: AP, AR, reconciliation, and month-end close Knowledge of nonprofit GAAP
Proven time management and prioritization skills in a fast-paced high-volume environment
Excellent written, verbal communication, organization, and time management skills Benefits
Medical and Dental coverage (up to 95% of employee premiums, up to 80% of dependents’ premium depending on employee plan selection) Vision Coverage (100% of employee premiums)
Short term disability
Spouse and dependent insurance
Pet care insurance
Legal services
Two weeks (10 working days) of vacation
72 hours of sick pay annually
2 work free days for first 2 years (prorated based upon your hire date), 1 additional day each year after that for a max of 6
403(b) plan (employee contributions only).
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 480 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/1 Staff Accountant Job Description Rev. 11/2019
Title: AP/AR Specialist
Department: Finance & Administration
Immediate Supervisor: Director of Finance
Location: Downtown Los Angeles
Classification: Non-exempt, Hourly
Job Summary:
The Staff Accountant is responsible for performing a variety of ongoing accounting functions, and is the Finance point-of-contact for all vendors and customers.
Primary Duties and Responsibilities include but are not limited to:
Coordinate with the Director of Finance on all aspects of Customer Billing, Accounts Receivable, and Accounts Payable, including:
o Preparing and mailing weekly and monthly bills for all Chrysalis Enterprises customers from submitted time cards and materials invoices.
o Interfacing with customers on billing discrepancies and disputes. o Tracking collections, making weekly calls to customers with delinquent accounts, and escalating collections issues when appropriate.
o Processing daily cash receipts, including posting and depositing, and coordinating closely with the Development Department to reconcile the accounting system with the donation database.
o Processing all accounts payable transactions including vendor invoices, employee expense reports, and check requests.
o Validating invoice amounts, general ledger account and cost center coding. o Interfacing with vendors on discrepancies and disputes o Completing credit applications
o Preparing the monthly workers compensation insurance invoice o Reconciling the monthly employee health insurance invoices o Processing the weekly check run, including batching, obtaining signatures, mailing, and filing
Manage processing and monitor Client Assistance programs such as Bus Tokens, Gift Cards, and Shoe Vouchers.
Research and reconcile all discrepancies
Other duties as assigned.
Job Skills & Qualifications:
High School Diploma or equivalent required, degree a plus.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 481 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Staff Accountant Job Description Rev. 11/2019
Minimum 3 years’ experience in bookkeeping (billing/AR/AP) Expertise in QuickBooks Accounting Software.
Knowledge, practical experience, and proficiency with general office software including Microsoft Outlook, Word and Excel.
Not Required/Optional: experience with www.bill.com
Excellent verbal and written communication skills
Excellent follow-up and tracking skills
Professional, personable, high energy, and service-oriented. Detailed oriented, flexible, able to meet deadlines, establish priorities, work independently and as part of a team.
Must be a model of discretion and diplomacy.
Daily attendance and punctuality are required.
Possess a deep commitment to social services and Chrysalis’s organizational mission.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 482 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Business Development Coordinator
Level Entry
Job Location Hybrid, Chrysalis locations and remote - Los Angeles, CA Salary Range $24.04 Hourly
Job Categories Business Development
Description
Chrysalis’ Direct Hire Program connects clients with employment opportunities that match their skills, interests, and job goals. The Business Development Coordinator will play an essential role in helping clients meet their job goals, while also supporting the growth and development of the Direct Hire program. This position will have client and customer interaction and will require the ability to use independent judgment.
Duties and Responsibilities to include but not limited to:
Client Development
Manage, oversee, and verify client data
Consult with clients on their employment goals making appropriate matches with job opportunities, job fairs and hiring events
Facilitate client applications, coordinate interviews, and provide detailed follow up and reminder services
Customer Service and Business Development
Manage, maintain, track and fulfill all customer files and records Provide immediate and exceptional customer service over the phone, through email, and at times in person, to both internal and external stakeholders Assist the Direct of Business Development with prospecting for new employer partners Client Services Liaison
Act as liaison between Client Services and the Direct Hire Program Look for opportunities to support employment outcomes for clients participating in various grant funded programs
Provide timely updates to the Client Services team and volunteers regarding upcoming job opportunities
Organize, create and support an ongoing jobs club meetings Assist Client Services team in capturing all relevant data pertaining to employment with Direct Hire customers
Communicate all steps of the hiring process via case notes Attend weekly Client Services meetings across multiple sites to pitch timely job leads and answer questions pertaining to the Direct Hire program Qualifications
Job Skills & Qualifications:
2+ years of progressively responsible customer service, or administrative experience At least 1 year experience working with a disadvantaged population Passion for the Chrysalis Mission
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 483 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Excellent verbal and written communication skills
Able to work quickly while maintaining a high attention to detail Ability to tailor communications to various stakeholders Ability to multi-task and prioritize appropriately yet maintain flexibility Comfortable working in ambiguity, working independently, while meeting deadlines Strong computer skills including but not limited to: MS Office suite, Internet, Salesforce, Google suite
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 484 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
JOB DESCRIPTION
Title: Business Development Manager, SECTOR Program
Department:
Immediate Supervisor:
Chrysalis Enterprises (CE)
Director of Business Development
Location: Downtown Los Angeles, some travel to other sites Job Summary:
Exciting opportunity for an experienced Business Development Manager (BDM) with 1 -3 years sales experience who will be responsible for building relationships with businesses, nonprofits, training providers, and government agencies to establish temporary and ongoing job opportunities for Chrysalis clients. The BDM will work closely with Chrysalis’s Social Enterprise and Development Departments. The position requires client and customer interaction, and the ability to use tact and independent judgment when working with multiple stakeholders.
SUMMARY OF JOB DUTIES
● Develop employment opportunities by initiating and cultivating relationships with local employers, including businesses, nonprofits, and public sector organizations ● Promote compelling employment solutions to potential employers, including customized training programs and support services
● Thoroughly vet and review training programs within high growth industries that can lead to living wages
● Screen eligible clients for job placement opportunities, providing industry specific coaching to prepare clients for interviews or trial shifts
● Position Staffing solutions as a viable option to local employers, meeting all monthly and annual Staffing sales goals
● Develop and support opportunities for participants of Chrysalis’ Social Enterprises ● Provide feedback and information to clients regarding employment opportunities, guiding clients to industries they would be most successful in
● Match job leads with qualified candidates by coordinating with program and social enterprise staff ● Obtain in-depth understanding of all aspects of the Chrysalis program ● Enter data at all points of client and employer interaction in an accurate and timely manner ● Conduct customer service and retention-oriented follow-ups at regular intervals after clients are hired ● Cultivate specific job opportunities that match the participants’ skills, work experience, related training, and interests
● Monitor job performance as needed and provide constructive feedback to Chrysalis Employment Specialists who mentor placed clients
● Represent Chrysalis at meetings, community events and fundraising opportunities ● Seek out networking opportunities to further develop potential employers DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 485 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ● Monitor and keep current on local labor market information by attending seminars, conducting online research, and participating in local organizations involved in job training and hiring ● Adhere to all Chrysalis policies and procedures
● Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics ● Other duties as assigned
Essential Qualifications
● Two years of experience in job development, staffing industry sales, public relations, or other sales industry experience required
● Demonstrable skill in developing and giving presentations ● Knowledgeable about Southern California job market and employers ● Excellent written and verbal communication skills
● Must be able to relate to and work well with client services staff, employers, and clients ● Experience working with at-risk or low-income populations is a plus ● A willingness to provide high-level customer service, at times outside of normal business hours ● Ability to effectively represent and market Chrysalis, our clients, and services to employers ● Ability to work independently on several projects concurrently in a deadline driven environment ● Strong computer skills required, including Excel, Outlook, Salesforce, and Google suite of services How to Apply
Please apply directly on our Career Page using the following link:
http://changelives.applicantstack.com/x/detail/a255j1nho58x No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Revised 08/01/2018
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 486 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 Community Engagement Manager Rev. 9/17
Title: Community Engagement Manager
Department: External Relations
Immediate Supervisor: VP, Strategy & External Relations Location: Downtown LA, with regular travel
Job Summary:
The Community Engagement Manager is responsible for developing, managing, and executing strategies to engage a wide range of community stakeholders who refer individuals for services at Chrysalis’ centers. Chrysalis works in collaboration with partners across Los Angeles County and accepts referrals from those entities for its free employment services. The Community Engagement Manager will work closely with Chrysalis staff across the agency who share the responsibility of developing and maintaining relationships with our referral partners and conducting outreach activities. The Manager will create systems to communicate internally about outreach needs, opportunities, and results. A critical part of the responsibilities will be to track the effectiveness of outreach efforts and be strategic about the use of staff and other outreach resources.
Areas of Responsibility:
1. Develop & Manage New Client Outreach Strategy
2. Manage Referral Partner Relationships & Conduct Outreach
3. Track & Analyze Outreach Strategies
1. Develop & Manage New Client Outreach Strategy
Create, manage, and continually evaluate Chrysalis’ outreach strategy for bringing new clients from Chrysalis’ target populations into the agency for services. Work closely with VP, Program Operations, Site Directors and Program Managers to coordinate outreach activities. Involve staff across the organization, as needed and as possible, in conducting new client outreach in the communities we serve. Participate in Chrysalis meetings, as needed, to coordinate outreach activities, to communicate regarding opportunities, and to share best practices as it relates to outreach. Maintain and update client outreach materials, in collaboration with Chrysalis’ Communications staff, and regularly distribute to partners.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 487 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 Community Engagement Manager Rev. 9/17
2. Manage Referral Partner Relationships & Conduct Outreach Maintain active communication with community partnersthat refer clients to Chrysalis, including fellow service providers, public agencies (including Probation, Parole, Dept. of Health Services, the LA Homeless Services Authority, Dept. of Public Social Services, and others), and the faith community. Track relationships and key interactions in database. Conduct a range of outreach activities on a regular basis, including but not limited to, making presentations at partner agencies (for staff and/or clients), conducting tours of Chrysalis offices for stakeholders, reaching out to key partners regularly by phone and/or email, attending resource fairs and community events, and other creative techniques to engage the community. Evaluate and vet outreach opportunities to decide if we will participate based on fit, potential impact, existing dynamics / obligations / relationships, and staff availability. Develop and maintain partner relationships in the community, including participating in provider collaboratives and coalitions, as needed.
Maintain Chrysalis’ listings on resource guides and databases. Share updates with Chrysalis staff regarding partner agency staff and programs, as needed.
3. Track & Analyze Outreach Strategies
Develop and maintain tools to track outreach activities and partner relationships. Support the tracking of data by other staff using these tools to ensure data quality and completeness.
Work with Chrysalis’ Program Data team to analyze referral source data, identify trends, and evaluate the effectiveness of strategies on an ongoing basis. Create and distribute reports to Chrysalis staff.
General Duties:
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Job Skills & Qualifications:
Bachelor’s Degree or equivalent experience required.
Experience in social services and/or community outreach preferred.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 488 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 Community Engagement Manager Rev. 9/17
Demonstrated communication, networking, teamwork, presentation, and problem solving skills. Excellent verbal, written, organizational, and data skills. Self-starter with “can do” attitude and initiative.
Attention to detail, high standards, initiative, and follow through. Bilingual (English and Spanish) preferred.
Strong understanding and/or experience working with homeless, ex-offender, low-income, and recovering populations preferred.
Ability to interact with clients, colleagues, partners, and others with diplomacy and tact. Ability to work occasional evenings and weekends.
Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Car, valid driver’s license and insurance required.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 489 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Data and Grants Administrator Rev. 03/21
Title: Data and Grants Administrator
Department: Strategy and External Relations
Immediate Supervisor:
Classification:
Data and Grants Manager
Hourly, Non-Exempt
Location: Remote/Downtown LA (occasional travel to Santa Monica, San Fernando Valley, & Orange County)
Job Summary:
The Data and Grants Administrator performs tasks integral to supporting data and grant management at Chrysalis as the primary administrative support to Strategy and External Relations, as well as other departments, with respect to implementing grant agreements and associated programs. This position will have client, staff, partner agency, and funder interactions and will require the ability to use independent judgment. This is a fast-paced function of the department that requires exceptional organizational skills, extensive multi-tasking across different projects, as well as seamless coordination of shared duties with colleagues and partner agencies.
Duties and Responsibilities to include but not limited to:
Grant Administration & Reporting
• Facilitate grant enrollment and maintain tracking systems in Excel to meet contract obligations including presenting to clients at orientation, verifying eligibility, and completing contract required documentation
• Maintain databases, including case management databases required by Chrysalis and funders (Service Point, Salesforce, CalJobs, etc.), and participant files to ensure that all data and information is timely and accurate
• Communicate and work closely with external stakeholders and partners • Submit monthly and quarterly reports by the required deadlines • Represent Chrysalis at offsite meetings and trainings General Duties
• Adhere to all Chrysalis policies and procedures
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics • Assist Strategy and External Relations as well as other departments with data and grants management tasks as assigned by the Data and Grants Manager • Other duties as assigned
Job Skills & Qualifications:
• Bachelor’s degree or 1-2 years administrative experience preferred • Strong organizational skills, including effective time management and the ability to make decisions independently and in collaboration with staff across departments and external partners • Demonstrated ability to manage detailed reports, pay close attention to detail, and work under deadlines by multi-tasking and appropriately prioritizing while maintaining flexibility • Self-starter with “can do” attitude and initiative
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 490 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Data and Grants Administrator Rev. 03/21
• Computer literacy required. Must be proficient in Internet research, Word, and Excel and be willing to learn other applications.
• Excellent verbal and written communication skills
• Interact with clients, customers and colleagues with diplomacy and tact • Maintain confidential information and exercise discretion • Commitment to addressing the needs of low-income people • Car, valid driver’s license and insurance required
• Successful candidate may be required to submit to a National Criminal History Background Check (paid by Chrysalis)
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 491 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Data and Grants Manager Rev. 8/18
Title: Data and Grants Manager
Department: Finance and Administration
Immediate Supervisor:
Classification:
Director of Program Data
Salaried, Exempt
Location: Downtown LA, Santa Monica, & Pacoima
Job Summary:
The Data and Grants Manager is responsible for the programmatic management of grants and contracts, tracking program performance, and managing contract relationships. The Data and Grants Manager will play a key role in implementing grant agreements and associated programs at Chrysalis. The Data and Grants Manager will directly supervise a team of 4‐5 staff members. This position will have client, staff, partner agency, and funder interactions and will require the ability to use independent judgment. This is a fast paced function of the department that requires exceptional organizational skills, extensive multi‐ tasking across different projects, as well as seamless coordination of shared duties with colleagues and partner agencies.
Duties and Responsibilities to include but not limited to:
Grant Management & Reporting
Manage, support, and lead data and grants team of Data & Grants Administrators and Assistants Oversee grant enrollment processes, including documentation of participant eligibility, data entry, and quality assurance
Utilizing various databases, spreadsheets, and other tracking tools, monitor progress towards specific outcomes for program participants
Monitor contract requirements regarding documentation of services and outcomes Communicate regularly about program issues, updates, and new or changing funding opportunities
Coordinate with staff and funders in completing audits and site visits as required and ensure positive program implementation findings
Support in the development of new funding proposals and/or the submission of grant renewals Prepare funder grant reports, or work with other staff in a support capacity, as required.
Partner Relationship Management
Serve as a liaison with partner agencies involved in Chrysalis grants such as Los Angeles Homeless Authority (LAHSA), City of Santa Monica, the City of LA’s Economic & Workforce Development Dept. (EWDD), the County of LA’s Workforce Development, Aging, and Community Services (WDACS), and Roberts Enterprise Development Fund (REDF) Communicate and work closely with external stakeholders and partners, building and maintaining relationships with all key staff members
Review grant scopes of work and outcome targets, and help negotiate with funders to ensure outcomes are reasonable and aligned with Chrysalis’ model and existing tracking systems Represent Chrysalis at offsite meetings and trainings DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 492 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Data and Grants Manager Rev. 8/18
General Duties
Adhere to all Chrysalis policies and procedures
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics Assist Finance and Administration as well as other departments with data and grants management tasks as assigned
Other duties as assigned
Job Skills & Qualifications:
Bachelor’s degree or equivalent experience
1‐2 years’ experience in related area
Familiar with standard concepts, practices, and procedures of contract and grant management. Strong organizational skills, including effective time management and the ability to make decisions independently and in collaboration with staff across departments and external partners Demonstrated ability to manage detailed reports, pay close attention to detail, and work under deadlines by multi‐tasking and appropriately prioritizing and delegating while maintaining flexibility
Self‐starter with “can do” attitude and initiative
Computer literacy required. Must be proficient in Internet research, Word, and Excel and be willing to learn other applications.
Excellent verbal and written communication skills
Interact with clients, customers and colleagues with diplomacy and tact Maintain confidential information and exercise discretion Commitment to addressing the needs of low‐income people Car, valid driver’s license and insurance required
Successful candidate may be required to submit to a National Criminal History Background Check (paid by Chrysalis)
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 493 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Director of Business Development
Department: Chrysalis Enterprises
Immediate Supervisor: VP, Chrysalis Enterprises
Current: Adam Hirsch
Job Summary:
The Director of Business Development is responsible for developing and implementing the Direct Hire Program across all three Chrysalis sites, with an emphasis on creating strategic partnerships with private businesses, non-profits, and government organizations. In addition to directing the day to day activities of the Direct Hire Program, the Director of Business Development will manage additional staff members that are part of the Direct Hire team.
Duties and Responsibilities to include but not limited to:
• Relationship Management and Sales
o Manage and support existing customer accounts
o Develop, coordinate, and implement plans designed to increase existing business and capture new opportunities for Direct Hire and Staffing
o Provides ongoing consultation to employers that hire candidates with criminal justice involvement
o Direct all customer relationship activities to ensure delivery of high quality service o Identifies potential business partners and negotiates agreements o Develops and implements unique strategizes that support employer partner’s hiring processes
o Ability to be a strategic and out of the box thinker, able to create win – win situations o Provide immediate and exceptional customer service over the phone, through email and in person
• Outreach and Networking
o Represent Chrysalis at customer meetings, customer site visits, and stakeholder meetings, providing overview of services, addressing questions/concerns, and ensuring best-in-class service is being delivered across all customer sites o Understands, and can speak to all aspects of the Chrysalis Program in a compelling manner with passion and enthusiasm
o Comfortable delivering presentations to a wide variety of audiences • Program Support
o Support Chrysalis grant funded programs in meeting their outcome targets o Understands barriers to employment that marginalized community members face, and able to implement strategies to overcome those barriers o Works across all Chrysalis Departments to leverage relationships to create job opportunities, recruit volunteers, and support Development and Communications o Stays up-to-date on local employment trends, delivering actionable information to DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 494 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) appropriate parties
o Helps to define and implement long-term organizational goals o Supervise and direct the day to day operations of the Direct Hire team o Oversee the interviewing, recruitment, and training of business development personnel Job Skills & Qualifications:
Interest in and sensitivity toward the Chrysalis client population At least 1 year experience working with a disadvantaged population Master of Public Service Administration or equivalent degree or comparable experience Excellent written, verbal communication, organization and time management skills Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions
Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines
Ability to manage and develop employees
Thrive in high paced, demanding environment
Understanding of and ability to use software applications such as Word, Excel, PowerPoint, and Google Calendar
A valid driver’s license and the ability to meet Chrysalis’ driving standards Willingness and ability to make frequent and often unpredictable visits to customer sites Adhere to all Chrysalis policies and procedures
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics Other duties as assigned
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 495 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Revised as of: 5/19/19
Title: Director of Donor Engagement & Communications
Department: Development & Communications
Immediate Supervisor: VP, Development & Communications
Location: Downtown Los Angeles and Santa Monica
Classification: Salaried, Overtime Exempt
Job Summary:
A critical member of the Development & Communications team, the Director of Donor Engagement & Communications reports to the Vice President of Development & Communications and is responsible for guiding the messaging and branding of the organization, while also cultivating, stewarding, and expanding relationships with key donors. The ideal candidate will be extremely personable, have excellent public speaking and written communication skills, be passionate about communicating impact, understand organizational branding from top to bottom, and be able to provide excellent customer service to donors, the media, and other stakeholders. They supervise a Marketing & Communications Manager and a Database Coordinator.
Duties and Responsibilities (to include but not limited to):
● Manage fidelity to the Chrysalis brand throughout the organization, including printed and digital materials, media coverage, messaging, events, and facility décor ● Meet annual revenue line item budgets for appeals and online contributions ● Cultivate and steward relationships to build visibility, impact, and financial resources for the organization
● Develop a shared strategy along with the VP and CEO to guide appeals, email, online, and sustaining donor giving programs; develop short- and long-term strategic goals, including timelines and budget; assess areas for growth and provide leadership in the launching of new initiatives ● Support fundraising and engagement events, prepare clients for speaking opportunities, and lead Skid Row and center tours
● Guide the development of a wide range of compelling organizational materials, including annual reports; brochures; fact sheets; newsletters; fundraising appeals; event materials; email, website and social media content; videos; and other branded collateral ● Supervise the Marketing & Communications Manager’s management of a portfolio of outside contractors, including designers, printers, direct mail houses, photographers, and filmmakers ● Manage relationship with pro-bono PR firm and media relations/requests ● Support the Board’s Advancement Task Force meetings and ongoing cultivation activities, as needed ● Use Raiser’s Edge to track all data related to appeals/membership giving ● Supervise the Database Coordinator in the maintenance of the donor database (Raiser’s Edge/RE NXT); develop and guide the implementation of strategy related to data and donor list management ● Review relevant giving data, create regular status reports, and identify trends and successes related to new initiatives; integrate detailed data analysis with interdepartmental knowledge to inform bigpicture decisions ● Provide general support to the Development & Communications department as needed DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 496 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Revised as of: 5/19/19
● Other duties as assigned
Qualifications/Required Skills:
● Commitment to the organizational mission and sensitivity to the needs of low-income and disenfranchised populations
● Excellent interpersonal, written, and verbal communication skills ● Detail-oriented, highly organized strategic thinker; able to set and meet goals and deadlines ● Motivated, independent self-starter with the ability to multi-task ● 4+ years working in a key function within a fundraising or communications department ● Bachelor’s degree from an accredited four-year college or equivalent experience required ● A proven ability to establish, maintain, and deepen relationships that contribute to the increasing visibility, impact, and financial resources of an organization over time ● Ability and willingness to work occasional evenings and weekends ● Strong knowledge of Raiser’s Edge/RE NXT, strongly preferred ● Graphic design capability using Adobe InDesign, Photoshop and Illustrator required ● Computer skills: Microsoft Word, Excel, PowerPoint
● Ability to exercise independent judgment, initiative, and discretion ● Valid California Driver’s license and reliable transportation I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 497 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/1 Director of Finance and Controller Job Description Rev. 6/09 Title: Director of Finance and Controller
Department: Finance and Administration
Immediate Supervisor: Chief Financial Officer
Location: Downtown Business Center
Classification: Exempt, Salaried
Job Summary:
The Controller will be responsible for the supervision and execution of the day-to-day activities of the Finance Department, including human resource coordination.
Duties and Responsibilities to include but not limited to:
Ensure that all accounts payable, accounts receivable, and payroll transactions are made accurately, on time, and with the correct documentation and management approvals. Ensure accurate and secure filing of all accounting documentation. Prepare monthly close functions and journal entries.
Hire, train, supervise, and lead the accounting, billing, payroll, and human resource coordinators.
Prepare grant budget, financial performance, and reconciliation reports for both public and private grantors. Prepare and submit budget modifications when necessary. Prepare and submit all invoices for government grant funds, including any and all backup documentation. Meet with grant auditors as required and ensure no negative findings regarding financial management.
Assist the CFO with the weekly cash flow projection.
Perform financial analysis as directed by the CFO.
Job Skills & Qualifications:
Education and Experience
Bachelor’s degree in Accounting or Finance, CPA preferred. Relevant experience with increasing responsibility.
Working knowledge of accounting principles in either a for-profit or nonprofit entity.
Personal
Excellent communication skills, both oral and written. Ability to be flexible, meet deadlines, establish priorities, and work independently. Highly organized and detail-oriented
Strong interpersonal and managerial skills
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 498 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Director of Operations Staffing
Department: Chrysalis Enterprises
Immediate Supervisor: Vice President, Chrysalis Enterprises Location: Chrysalis Enterprises – Downtown LA
Classification: Exempt, Salaried
POSITION SUMMARY
Oversees the successful delivery of Chrysalis Enterprises service level standards within the department and in the marketplace. Identifies departmental needs and opportunities for improvement. Creates project plans to address issues. Manages the deliverables of multidisciplinary projects. Develops relationships throughout the organization and serves as the department’s liaison with other Chrysalis departments. Relies on experience, a high level of organizational skills, and creativity to deliver high-impact projects. Exercises a wide degree of creativity and latitude. Directs and supervises the work of others.
RESPONSIBILITIES
Create and execute cross-functional projects, with direction from the VP of Chrysalis Enterprises (CE), to increase the efficiency, service delivery, and growth of CE.
Manage and prioritize multiple on-going projects simultaneously.
Work with the Director of Operations, the Director of Business Partnerships and other staff members to manage project deliverables that result in CE consistently exceeding customer expectations.
Design and deliver regular project-oriented meetings with key staff to clearly outline project initiatives and desired outcomes.
Provide leadership and direction to Chrysalis Enterprises staff, especially in the area of customer service and satisfaction.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 499 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Provide direct supervision of CE Staffing Coordinators, whose role is to fill CE job opportunities with the appropriate Chrysalis clients. In offices without a dedicated CE Staffing Coordinator, work with the Site Director and other Program staff to accomplish the goal of efficiently and effectively placing clients in CE jobs.
Serve as a resource to Program staff in all matters relating to CE client referrals.
Represent Chrysalis to customers (current and prospective) and clients, especially as it relates to CE Customer Reporting. As well as overseeing the Staffing Business line, supervising Operations Manager, and Sr. Operations Manager. Other duties as needed and assigned related to the operations of CE.
QUALIFICATIONS
Ability to identify and solve challenging customer service problems and make timely decisions, often under pressure and tight deadlines.
Ability to manage and develop supervisors and employees.
Willing to work in a high paced, demanding, sometimes stressful environment.
Willing to work flexible hours (including some nights, weekends, and holidays) and be on call 24/7.
Exceptional customer service skills.
Exceptional time management skills.
Ability to meet deadlines.
Professional demeanor and the ability to use tact and diplomacy when interacting with clients and customers.
Excellent judgment.
Excellent written and oral communication skills.
Demonstrated project management and data analysis skill.
Willing to drive to customer locations, preferably using own vehicle.
Possess a high-energy, outgoing personality.
Interest in and sensitivity towards the Chrysalis client population.
REQUIREMENTS
3-5 years of progressively responsible supervisory experience, preferably in a low wage, DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 500 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) high-turnover environment. Staffing industry experience preferred.
Demonstrated customer service and project management experience.
Basic understanding of and ability to use standard office software applications such as Word, Excel, and PowerPoint. A valid driver’s license and the ability to meet Chrysalis driving standards. Bachelors and/or Master’s Degree in a relevant field helpful but not required.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 501 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Director of Operations, Works
Level Management
Job LocationDowntown Los Angeles - Los Angeles, CA
Salary Range$90,000.00
Job Shift Full-Time
Job Categories Nonprofit - Social Services
Description
Job Summary:
The Director of Operations, Works is responsible for the day-to-day operations of a $9M Employment Social Enterprise and largest professional Business Improvement District (BID) street maintenance business in Southern California. This role is responsible for ensuring operational efficiency and customer satisfaction at all job sites, as well as the consistent delivery of programmatic initiatives to our client workforce. As a hands-on contributor and key member of the management team, the Director participates in the development and implementation of short and long-term company and business strategies and fosters strong, enduring cross-departmental alliances.
Duties and Responsibilities to include but not limited to:
Account Management
Represent Chrysalis at various BID board meetings, customer site visits, and stakeholder meetings, providing overview of services, addressing questions/concerns, and acting as resource for best practices in the field.
Conduct frequent quality assurance site visits and customer check-ins. Respond in a positive, prompt, and thorough manner to customer inquiries and issues relating to contract operations.
Respond to RFPs for services, including proposal preparation, job cost estimation, submittal, and presentation.
Team Management
Directly manage two Senior Operations Managers, while providing indirect but active supervision of the rest of the in-office and contract-based teams.
Provide guidance on professional development and identify continued growth opportunities for team members.
Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff.
Provide support and direction to staff for employee issues, customer concerns, appearance of company-branded equipment, and other day-to-day activities.
Client Support & Business Delivery
Manage to the business budget, including revenue and expense responsibilities. Responsible for successful initiation, planning, design, execution, and monitoring of Works projects.
Develop and implement programmatic initiatives for workforce. Mentor and coach workforce of 400+ clients annually, including work performance and programmatic support.
Safety and Compliance
Establish and implement operating protocols and safety trainings with support of Human Resources and insurance carrier to ensure business is conducted in safe manner and injuries are minimized.
Develop ongoing trainings to address recurring safety issues for transitional employee base.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 502 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) In partnership with Human Resources, oversee consistent and compliant delivery, of, and feedback and disciplinary program to the workforce.
Qualifications
Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
Employment Social Enterprise leadership experience a plus. 3+ years of management experience.
Excellent interpersonal skills, including the ability to coach/mentor staff and clients. Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences. Advanced written and verbal communication, organization, and time management skills. Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
Understanding of and ability to use software applications such as Word, Excel, PowerPoint, File Maker, Adobe Pro, and Google Calendar. Previous experience with case management software a plus.
Thrive in high paced, demanding environment.
Ability and willingness to work occasional evenings and weekends. Willingness and ability to make frequent and often unpredictable visits to customer sites.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 503 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Director Program Data Rev. 5/14
Title: Director of Program Data
Department: Finance and Administration
Immediate Supervisor: Vice President, Strategy & External Relations Classification: Salaried, Exempt
Location: Based in Downtown Los Angeles with rotation at our other offices in Los Angeles County and Orange County
Job Summary:
The Director of Program Data provides leadership to the Data Team in program performance management, evaluation, and reporting, and is responsible for implementing and monitoring current program contracts, tracking Chrysalis’ program performance, and administrating client databases. The Director of Program Data directly manages the Program Data Manager and Data and Grants Manager.
Duties and Responsibilities to include but not limited to:
Grants Management:
Oversee the compilation and submission of program reports for government and foundation grants; assist with grant proposals.
Utilizing various databases, spreadsheets, and other tracking tools, monitor progress toward specific outcomes for program participants.
Ensure programmatic compliance with contract requirements including documentation of services and outcomes, participant eligibility, and data quality. Assist with program implementation; Serve as a liaison with grant administrators at agencies such as the Los Angeles Homeless Authority (LAHSA), REDF, and the City of Santa Monica. Communicate regularly about program issues, updates, and new funding opportunities.
Maintain a calendar of grant report due dates to ensure timely reporting.
Program Performance Tracking & Evaluation:
Responsible for tracking Chrysalis’ overall program performance across Client Services and Chrysalis Enterprises and maintaining data on outcomes and services. Design, develop and implement regular reports for various audiences including staff, board members, donors, press, etc.
Manage collection and analysis of employment retention data. Oversee the compilation of monthly program performance statisticsfrom staff throughout the organization.
Analyze program results and progress towards specific outcomes and goals. Coordinate data sharing across Chrysalis Enterprises and Client Services.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 504 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Director Program Data Rev. 5/14
Data Administration:
Administer client databases including generating and analyzing reports, user management, and adherence to homeless management information systems policies and procedures.
Serve as System Administrator for database, create reports using SQL. Effective leadership competencies, able to manage direct reports and indirect reports. Provide ongoing support and training to database users. Establish and oversee implementation of data quality improvement plans. Document data management policies and procedures.
Perform other tasks and special projects as required.
Job Skills & Qualifications:
Bachelor’s degree in a related area and, plus 3-5 years of experience in the field or in a related area required.
Demonstrated analytical skills and facility with data including familiarity with standard concepts, practices, and procedures within the field of data management and analysis. Advanced organizational skills including the ability to manage detailed reports, pay close attention to detail, and work under deadlines.
Must be flexible, highly organized, detail-oriented, and able to work both independently and in collaboration with staff across departments.
Must have excellent communication skills, including the ability to clearly present data to a variety of audiences.
Experience in grants management and reporting preferred. Commitment to addressing the needs of low-income people. Computer literacy required. Must be proficient in Internet research, Word, Excel and database programs and be willing to learn other applications. Experience with Homeless Management Information Systems (HMIS) highly desirable. Car, valid driver’s license and insurance required.
This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.
Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 505 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Job Summary:
The Director of Program Operations, Santa Monica location is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the Site Director models and supports staff in delivering high-quality employment services. The successful candidate will have an entrepreneurial mindset and contagious team spirit, is quick at thinking on their feet, enjoys learning and leading others to success, and understands the importance of leveraging team strengths and building strong relationships throughout the organization.
The Site Director will play an integral role in supporting the organization’s Strategic Plan, manages personnel, grants, resources, facility operations, including safety, and external partnerships, such as volunteers, local government officials, and potential donors. In addition, the Site Director also serves as a liaison to the local community and develops and nurtures partnerships with local agencies for the purposes of outreach and client service.
Duties and Responsibilities to include but not limited to:
Trains, Mentors & Manages Staff to Deliver Exceptional Services to Clients • Leads, supports, mentors, and manages the Santa Monica Clients Services team consisting of 6+ direct reports, Chrysalis staff from across departments, and volunteers, providing oversight of administrative duties.
• Develops and fosters a culture of engagement, innovation, support, transparency, and accountability.
• Works closely with full Client Services management to facilitate best-in-class staff meetings and trainings, in addition to consistent application of processes and programming. • Routinely identifies relevant training opportunities to ensure staff feel invested in and are equipped to provide the highest quality programming.
• Track and monitor program data. Analyze trends of client service delivery use. Help and lead the creation of data informed annual goals for the site and programs. • Supports staff in addressing client grievances, including providing de-escalation support, in timely manner.
• Provide support in onboarding new team members across the organization. • Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.
Conducts Outreach and Manages Key Partner Relationships • Identifies coalitions/partners, secures resources and represents Chrysalis at community meetings. • Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations.
• Act as a thought partner and support for in-house partners and Chrysalis Departments, such as the On-Site Counselor, Development, External Relations, Chrysalis Enterprises, IT, and Finance. • Work in close collaboration with Chrysalis Enterprises (CE) and External Relations to ensure there is adequate amount of client referrals; conduct client outreach and recruitment to meet target number of clients served.
Develops and Oversees Achievement of Programmatic Objectives & Strategic Initiatives
• Actively participate with the Client Services Leadership team to consistently improve programs and services and support program design and evaluation efforts.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 506 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) • Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. • Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals. • Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.
• Key strategic thought partner for Assistant Vice President and leadership team to promote strategic plan.
• Ensure staff utilization of electronic database systems and create reports to track program statistics. Assists in the development of program reports, evaluations, and other data collection and provides both numerical and anecdotal data to meet funder requirements and other needs. • Develop annual program and outreach plans, including goals, objectives, strategies, and evaluation. Monitors budget and implementation of the plan. • Identifies and assists in the recruitment of volunteers necessary to accomplish program goals and objectives.
Job Skills and Qualifications
• Interest in, experience working with, and sensitivity toward the Chrysalis client population. • Minimum 2 years (or equivalent experience) in program delivery and management, including both direct client service (preferably in case management) and staff and volunteer supervision, training, and mentoring.
• Demonstrated leadership abilities and/or experience motivating team members toward completion of goals.
• Experience setting culture. Infectious enthusiasm for making workplace a great place to be. • Demonstrated team player with a clear understanding of team dynamics. • Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
• Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
• Ability and willingness to work occasional evenings and weekends. • Facility for data and statistics, including comfort with spreadsheets and database programs.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 507 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Director, Policy and Government Relations
Department: Strategy and External Relations
Immediate Supervisor: Vice President, Strategy and External Relations Location:
Classification:
Hybrid – Remote & In-Person; travel to all Chrysalis sites Salaried, Exempt
Job Summary:
The Director of Policy & Government Relations provides leadership to Chrysalis' government relations strategy and oversees programmatic grants administration and reporting.
Leading a team of Grants Managers, Data & Grants Coordinators, and a Government Relations Manager, the Director of Policy & Government Relations will oversee relationships with key government funders, elected officials, policymakers, advocacy partners, and other community stakeholders to support policy changes aligned with Chrysalis mission. The Director also will oversee the administration, reporting, and programmatic compliance for Chrysalis' full range of government contracts, working with staff across the organization.
Areas of Responsibility:
• Lead Government Relations Strategy & Advocacy Efforts • Identify & Apply for New Government Funding Opportunities • Oversee Programmatic Grants Management & Compliance
Lead Government Relations Strategy & Advocacy Efforts
• Work in collaboration with the VP, Strategy & External Relations, Government Relations Manager, and other key staff, to develop and manage Chrysalis' strategy to engage public sector stakeholders at the local, state, and federal levels to further Chrysalis' mission and support our strategic growth. • Supervise Government Relations Manager, working in coordination to build and maintain relationships with key government stakeholders in the community -- in both elected offices and with public sector departments -- including holding regular meetings, leading tours of our centers, and networking at events. • Help maintain relationships with organizations leading advocacy efforts related to issues impacting Chrysalis and our clients.
• Track proposed legislation to determine possible impact on Chrysalis operations, funding, programs, and clients.
• Speak in public, prepare staff or clients to speak in public, and/or prepare letters for, or against, policy matters, as needed.
Develop & Manage Government Relations Strategy
• Work in collaboration with the VP, Strategy & External Relations and other key staff, to develop and manage Chrysalis’ strategy to engage public sector stakeholders at the local, state, and federal levels to further Chrysalis’ mission and support our strategic growth • Build and maintain relationships with key government stakeholders in the community — in both elected offices and with public sector departments — including holding regular meetings, leading tours of our centers, and networking at events
• Working closely with Chrysalis staff managing existing government grants, track all contracts to ensure renewals are secured
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 508 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) • Support Chrysalis’ geographic growth, by building relationships, and creating champions, among local government leaders in our communities served
• Serve as an in-house expert on the various public-sector systems in which Chrysalis, and our clients, interact – including help informing internal staff about how these systems function and how to help our clients navigate them successfully
• Working in coordination with Chrysalis’ Community Engagement Manager, support outreach to individuals in need of our services, maintaining relationships with a range of referral partners, which include public sector entities
Scan for New Funding Opportunities & Prepare Successful Grant Proposals • Identify & Apply for New Government Funding Opportunities Regularly monitor opportunities for funding, by subscribing to all necessarily listervs and checking websites where grant solicitations are posted. • Review solicitations for government funding - including requests for proposals (RFPs), work orders, requests for statement or qualifications (RFSQs), etc.
- to determine fit for Chrysalis to apply.
• Working closely with fiscal, programmatic, and grants management staff - as well as outside consultants, as needed - help assemble winning proposals for funding. • Monitor existing government grants and coordinate requests for regular contract renewals, working closely with Chrysalis Finance Grants Management team.
Oversee Programmatic Grants Management & Compliance
• Supervises team of two Data & Grants Managers, each with two Data & Grants Coordinators reporting to them, to oversee grants management, administration, reporting, and compliance. • Assist in the compilation and submission of programmatic grant reports. • Utilizing various databases including Salesforce, spreadsheets, and other tracking tools, monitor progress toward specific outcomes for program participants.
• Ensure programmatic compliance with contract requirements including documentation of services and outcomes, participant eligibility, and data quality.
• Support team in conducting grant enrollment of clients, completing necessary documents, utilizing data systems, and distributing financial incentives, in coordination with Chrysalis and partner staff. • Serve as a liaison and maintain relationships with grant administrators at agencies such as the Los Angeles Homeless Authority (LAHSA), the City of Los Angeles, LA County, Orange County, REDF, and the City of Santa Monica.
• Maintain a calendar of grant report due dates, in coordination with the Finance Grants Management team, to ensure timely programmatic reporting.
• Working closely with Chrysalis staff managing existing government grants, track all contracts to ensure renewals are secured.
Job Skills & Qualifications:
• 4-6 years of experience in the field of grants management, policy, or related areas required. • Experience supervising and leading staff and teams.
• Advanced organizational skills including the ability to manage detailed reports, pay close attention to detail, and work under deadlines.
• Must be flexible, highly organized, detail-oriented, and able to work both independently and in collaboration with staff across departments.
• Must have excellent communication skills, including the ability to clearly present data to a variety of audiences.
• Commitment to addressing the needs of low-income people. • Demonstrated analytical skills and facility with data including familiarity with standard concepts, practices, and procedures within the field of data management and analysis.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 509 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) • Computer literacy required.
• Must be proficient in Internet research, Word, Excel and database programs and be willing to learn other applications.
Benefits and Compensation
Medical and Dental coverage
Vision Coverage
Other benefits including short term disability, spouse, and dependent insurance, as well as pet care insurance and legal services
Long Term Disability coverage and Life Insurance and AD&D Vacation
Sick Days,
Work-free Days
Paid Holidays
403(b) plan
Job Location - Hybrid / Remote to start, primarily Downtown LA, with regular travel.
Chrysalis is encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 510 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/1 Facilities Maintenance Assistant Rev. 1/14
Title: Facilities Maintenance Assistant
Department: Finance and Administration
Immediate Supervisor: Facilities Manager
Location: Downtown with some travel to other locations
Classification: Full-time, Non-exempt
Job Summary:
The Facilities Maintenance Assistant will work with the Facilities Manager on a day-to-day basis to assist in maintenance services. The successful candidate will be a collaborator and self-starter with a strong ability to follow through on daily assigned tasks. Also, they must be reliable, communicative, and maintain a professional demeanor. The candidate will need to be able to interact with a variety of different personalities and be responsive in a fast-paced and everchanging environment.
The Role:
Receive and respond to incoming Facilities-related helpdesk tickets, including HVAC, plumbing, electrical, campus maintenance, etc.
Help manage cleaning and janitorial crews for each office location and ensure nightly cleaning is complete to the highest standards
Assist facilities manager in keeping track of cleaning supplies for all locations Manage sanitation vendor and scheduling of garbage removal Assist the Operations team with any employee moves, events, and truck loading Proven ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner
Facilities Tool Upkeep/ tool maintenance and inventory Manage facilities basement area keep it clean and organized Assist facilities manager in inspections and responding to all safety concerns Basic computer skills necessary
Other duties as assigned by manager.
Candidate Profile:
The successful candidate will be a collaborator and self-starter with a strong ability to follow through on daily assigned tasks. In addition, they must be reliable, communicative and maintain a professional demeanor. The candidate will need to be able to interact with a variety of different personalities and be responsive in a fast-paced and ever-changing environment.
Minimum Required Experience:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 511 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Facilities Maintenance Assistant Rev. 1/14
1 to 2 years of facilities related experience
1 years of customer service related experience
Previous experience with HVAC controls/maintenance
Knowledge of OSHA safety guidelines
Preferred Experience:
Comfortable working with a computer.
Bilingual in Spanish a plus
Experience in carpentry, power tools, and electrical a plus I acknowledge receipt and understanding of the aforementioned job description.
Hours of work
40 hours per week. Usual working hours are 07:30 am – 4:30 pm Monday to Friday.There will be a requirement from time to time to start work earlier or finish later as the role dictates.
This role may also require some travel as well as weekend work.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 512 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Floater Employment Specialist Job Description
Title:
Department:
Immediate Supervisor:
Location:
Classification:
Floater Employment Specialist
Client Services
Program Manager
Downtown LA (with possible travel)
Hourly, non-exempt
Job Summary:
The Floater Employment Specialist (FES) is key to client success. The Floater Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. The successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.
Duties and responsibilities to include, but not limited to:
Provide Client Support, Guidance and Case Management
• Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance abuse, legal history, and mental and physical health. Provide referrals to educational, training, Chrysalis social enterprises, and other social services. • Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Facilitate Job Preparation classes and other seminars on an as needed basis. • Maintain up-to-date referrals resources for clients to facilitate employment search.
Foster Strong Client, Colleague, and Partner Relationships • Participate in Chrysalis meetings and weekly case conferences sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership team, including the opportunity to conduct workshops for colleagues within the department and across the organization. • Celebrate achievements and brainstorm solutions for department and organization-wide goals. • Represent Chrysalis to stakeholders by providing site tours and presenting on services.
Monitor Client Progress and Program Outcomes
• Maintain accurate client/program data to manage caseload and generate reports as needed. • Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Service Point case management database. • Analyze and report monthly data as required to maintain accurate client and program-based statistics.
General Duties
• Adhere to all Chrysalis policies and procedures.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 513 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Floater Employment Specialist Job Description
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. • Other duties as assigned.
Job Skills & Qualifications:
• Passion for Chrysalis’s mission
• Bilingual (English and Spanish) preferred
• Bachelor’s degree preferred
• 1-2 years relevant experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Ability to multi-task and prioritize appropriately yet maintain flexibility • Ability to work in a fast-paced, professional environment • Self-starter with “can do” attitude and initiative
• Ability to interact with clients, colleagues, partners, and others with diplomacy and tact • Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion • Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred
• Willingness to work flexible schedule depending on needs • Car, valid driver’s license and insurance required
• Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed) I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 514 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 Government Relations Manager Rev. 1/21
Title: Government Relations Manager
Department: External Relations
Immediate Supervisor: VP, Strategy & External Relations Location: Downtown LA, with regular travel
Job Summary:
The Government Relations Manager is responsible for developing, managing, and executing strategies to engage a wide range of public sector stakeholders. Working closely with the VP, Strategy & External Relations, the Government Relations Manager will actively represent Chrysalis in the community – regularly attending meetings, events, and conferences. They will build relationships with leaders in homeless services, workforce development, reentry services / criminal justice reform, and social enterprise, in order to advance Chrysalis’ mission. The Government Relations Manager will also ensure current government contracts are renewed, will continuously scan for new funding opportunities, and will monitor strategic areas for advocacy.
Areas of Responsibility:
1. Develop & Manage Government Relations Strategy
2. Scan for New Funding Opportunities & Prepare Successful Grant Proposals
3. Track Policy Areas Impacting Chrysalis & Identify Opportunities for Education/Advocacy
1. Develop & Manage Government Relations Strategy
• Work in collaboration with the VP, Strategy & External Relations and other key staff, to develop and manage Chrysalis’ strategy to engage public sector stakeholders at the local, state, and federal levels to further Chrysalis’ mission and support our strategic growth. • Build and maintain relationships with key government stakeholders in the community — in both elected offices and with public sector departments — including holding regular meetings, leading tours of our centers, and networking at events. • Working closely with Chrysalis staff managing existing government grants, track all contracts to ensure renewals are secured.
• Support Chrysalis’ geographic growth, by building relationships, and creating champions, among local government leaders in our communities served.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 515 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 Government Relations Manager Rev. 1/21
• Serve as an in-house expert on the various public-sector systems in which Chrysalis, and our clients, interact – including help informing internal staff about how these systems function and how to help our clients navigate them successfully.
• Working in coordination with Chrysalis’ Community Engagement Manager, support outreach to individuals in need of our services, maintaining relationships with a range of referral partners, which include public sector entities.
2. Scan for New Funding Opportunities & Prepare Successful Grant Proposals • Track trends in government funding opportunities in the area of homeless services, workforce development, reentry services, and social enterprise.
• Regularly monitor opportunities for funding, by subscribing to all necessarily listervs and checking websites where grant solicitations are posted. • Help define and refine screening tool for government funding opportunities. Review solicitations for funding – including requests for proposals (RFPs), work orders, requests for statement or qualifications (RFSQs), etc. – to determine fit for Chrysalis to apply. • Working closely with fiscal, programmatic, and grants management staff – as well as outside consultants, as needed – assemble winning proposals for funding.
3. Track Policy Areas Impacting Chrysalis & Identify Opportunities for Education/Advocacy • Attend policy-making meetings – including meetings of local legislative bodies (city councils, County supervisors, etc.) and sub-committees / workgroups, as needed. • Maintain relationships with organizations leading advocacy efforts related to issues impacting Chrysalis and our clients.
• Monitor research and reports related to the issues affecting Chrysalis and our clients, as it relates to public policy, programmatic best practices, and trends in our sectors. Write summaries to share with internal staff, as needed.
• Track and analyze proposed and existing legislation to determine possible impact on Chrysalis operations, funding, programs, and clients.
• Speak in public, prepare staff or clients to speak in public, and/or prepare letters for, or against, policy matters, as needed.
General Duties:
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis mission and adhere to the Chrysalis Code of Ethics. • Other duties as assigned.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 516 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 Government Relations Manager Rev. 1/21
Job Skills & Qualifications:
• Experience in external relations, social services, local government or related fields preferred. • Demonstrated communication, networking, teamwork, presentation, and problem solving skills. • Knowledge of policy issues related to homelessness, criminal justice reform and reentry programs, workforce development, and/or social enterprise.
• Experience with, or knowledge of, the legislative process at the local, state, and/or federal levels. • Ability to understand and interpret laws, regulations, policies, and contracts. • Excellent verbal, written, organizational, and data skills. • Attention to detail, high standards, initiative, and follow through. • Ability to interact with clients, colleagues, partners, and others with diplomacy and tact. • Computer literacy required. Must be proficient in Internet research, use of databases (Salesforce experience preferred), Word, Excel and PowerPoint programs, and be willing to learn other applications as needed.
• Ability to work occasional evenings and weekends.
• Car, valid driver’s license and insurance required.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 517 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Grants and Contracts Manager, Chrysalis
About Us:
Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives.
We are looking for individuals who are ready to join our mission-driven development team and make a difference.
Job Snapshot:
You will serve as the primary owner for the grant and contract management process. If you are a highly organized and detail-oriented person who thrives in a fast-paced environment and can manage a variety of day-to-day tasks and projects this position is perfect for you. You will be working to ensure accurate, timely, and efficient management of all contracts and grants which includes reviewing awards and correspondence with granting entities, tracking payments, producing fiscal reports, and monitoring contract & grant activities.
Job Responsibilities:
Your day to day will look like this -
• Providing overall responsibility for organization grant-related process including budgets, funding needs, invoicing, reports, timelines, and tracking to ensure compliance with organization and grantor policies
• Coordinating with senior leadership to complete components of grant submissions including issuing and completing Request for Proposals (RFP), proposal content, project design, evaluation plans, and budgets
• Managing a portfolio of grants ensuring all reports and grant applications are completed and submitted timely
• Making recommendations to improve grant reporting procedures and compliance. • Working closely with program staff on program budgets, budget modifications, and other financial requests, ensuring program budgets and expenditures are in compliance with applicable regulations.
• Working in coordination with the Controller and/ CFO to prepare, manage, and review grant and general ledger account reconciliation and general ledger entries as required.
• Mentoring, training, and managing grants management staff.
A successful candidate will have:
• Minimum of 3-5 years of progressive accounting experience in a nonprofit setting, specifically in grant and contract management, or related work experience, or any equivalent combination of education, training, and experience. • Bachelor’s degree in accounting, finance, or a related field required DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 518 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) • Advanced proficiency with QuickBooks and Sage Intacct accounting software (similar experience with cloud-based accounting software will be considered) and advanced knowledge of the Microsoft Office platform.
• Ability to develop multiple budgets, analyze financial statements and data, and collaborate with program staff to align the program services with the grant allocation. • Outstanding communication skills, excellent interpersonal skills, both oral and written, and ability to build as well as deliver effective presentations. • Self-starter, ability to identify issues and resolve problems. • Proven track record of successfully managing restricted funds, grants and contracts and supporting grant management staff to do so.
• A willingness and ability to train and mentor staff with a track record of handling multiple projects within strict deadlines.
Benefits and Compensation:
• Chrysalis offers a competitive salary starting at $75,000 per year. • Medical and Dental coverage
• Vision Coverage
• Other benefits including short term disability, spouse and dependent insurance, as well as pet care insurance and legal services
• Long Term Disability coverage and Life Insurance and AD&D • Vacation
• Sick Days,
• Work-free Days
• Paid Holidays
• Paid time off between Christmas & New Year’s Day
• 403(b) plan
Job Location:
HYBRID– in Los Angeles area. Primarily remote but occasionally may need to come to the office in downtown Los Angeles. We validate parking.
Reports to: Controller
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 519 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 HR Coordinator Job Description Rev. 1/2019
Title: Human Resources Coordinator
Department: Finance & Administration
Immediate Supervisor: Director of Human Resources
Location: Downtown, with occasional travel to other Chrysalis Sites Classification: Hourly, Non- Exempt
Job Summary:
The HR Coordinator provides day-to-day administrative and project support to Human Resources and Facilities departments. The ideal candidate for this role is a team player that will provide exceptional customer service, be organized, and enjoys working in a fast paced environment. In this role, you will use your analytical and problem-solving skills, coordinate efforts, interpret and apply policies, practices and guidelines.
Duties and Responsibilities to include but not limited to:
• Perform administrative work, including scheduling, maintaining files and sorting mail for the Human Resources department
• Process and respond to incoming departmental mail and filing. • Serve as primary point person for Professional and Transitional employees; Handle all HR requests for employees including employment verifications, W-2 copies/wage statements and inquiries from federal, state and local agencies.
• Preparing offer packets, benefit packets and other employee related information; ensure timely and accurate completion of all new hire paperwork. • Responsible for auditing Transitional and Staff employee files; Maintain HRIS systems and follow up on all HR documents as needed.
• Conducting new hire orientations for professional and transitional staff. • Help build and maintain HR social media presence by creating, posting, and maintaining content on the Chrysalis intranet.
• Create personnel files for all new hires and coordinate filing and management of temporary transitional employee files and archives.
• Maintenance and auditing of I-9 forms.
• Enter all transitional employees into HRIS, update records and create employee files. • Assist Payroll & Compliance Manager in preparation of weekly payroll including: collect timecards by established deadline; coordinate timecards specifically for paid sick time; create check logs and bundle checks; and distribute checks on Friday mornings. • Provide administrative assistance to Facilities Manager, coordinate work orders, follow-up on requests.
• Update tracking system for all facilities requests, maintain and issue keys.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 520 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 HR Coordinator Job Description Rev. 1/2019
• Coordinate and provide administrative support to department as needed and assigned.
Job Skills & Qualifications:
• AA degree in Business Administration, Human Services, Public Administration or related fields. BA degree preferred.
• 2+ years' experience working in human resources or a related field • Proficiency with general office software (MS Word, MS Excel, and MS Outlook). • Independent, critical thinking skills including the ability to analyze and resolve problems with minimal guidance
• Excellent oral and written communication skills.
• Strong attention to detail and accuracy.
• Timely follow through to completion of assigned tasks. • Professional, personable, high energy and customer service-oriented. • Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision.
• Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy. • Ability to work effectively with a wide variety of individuals with competing priorities. • Committed to daily attendance and punctuality.
• Possess a deep commitment to social services and Chrysalis’s organizational mission.
I certify that I have read and understand the responsibilities assigned to this position.
Employee Signature:
_________________________________________________
Printed Name: Date:
_________________________________________________ __________________ DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 521 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 HR Generalist Rev. 3.2018
Title: HR Generalist
Department: Finance & Administration
Immediate Supervisor: Director of Administration
Location: Downtown, with occasional travel to Santa Monica & Pacoima
Classification: Exempt
Job Summary:
Are you a proven self-starter who has a passion for Human Resources and People Operations? Chrysalis is an amazing non-profit organization that is looking for a dynamic HR Generalist to join our creative and entrepreneurial team.
In close partnership with the Director of Human Resources, the HR Generalist is responsible for managing an employee-oriented company culture that emphasizes a high level of engagement, quality, continuous improvement, employee retention and development, and high performance. The HR Generalist delivers in the following functional areas: recruiting and staffing; benefits administration, employee onboarding and employee engagement.
Duties and Responsibilities to include but not limited to:
Recruiting & Staffing:
Build and maintain relationships with leaders internally and externally for networking and referrals.
Assist in full life-cycle recruitment process for all open positions assigned. Coordinate the candidate and hiring manager feedback process. Provide weekly status report regarding filled, pending, in-process, and posted requisitions. Anticipate and communicate hiring roadblocks in advance and proactively remove obstacles. Train hiring managers on best practices for talent acquisition, interviewing and candidate assessment.
Employee Onboarding:
Manage and facilitate staff onboarding and expand scope and quality of current process. Manages new hire life cycle; new hire packets, ensure compliance with USCIS Form I-9 Employment Eligibility Verification.
Benefits Administration:
Research, analyze, evaluate, and administer corporate benefit plans and programs. Advise employees on eligibility, coverage, and other benefit matters. Serve as primary day-to-day contact for third party administrators. Develop, update and distribute print and electronic benefits communications.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 522 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 HR Generalist Rev. 3.2018
Serves as one of the primary open enrollment project team members and new employee benefits orientation meetings.
Ensuring compliance with federal, state, and local regulatory requirements, including FMLA,
CFRA, PDL, ADA
Employee Engagement:
Creating lasting professional relationships with employees of all levels and aspects of the company, cultivating mutual trust and respect, through focus groups, employee surveys, new hire check-ins, and exit interviews.
Provides a high level of customer service by responding to daily inquiries relating to company policies, programs and procedures.
Collaborates with cross-functional teams to identify and implement regular enhancements to engagement programs as part of continuous improvement efforts.
Competencies:
Communication
Ethical Practice
Cultural Awareness
HR Expertise
Relationship Management
Benefits Administration
Recruiting and Talent Management
LOA Expertise
Required Experience:
College Degree or equivalent.
Proficiency with general office software (MS Word, MS Excel, and MS Outlook). Understanding of state and federal laws. EEO, ADA, FMLA, ERISA, DOL, OSHA. Excellent oral and written communication and interpersonal skills. Strong attention to detail and accuracy.
Professional, personable, high energy and customer service-oriented. Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision.
Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy.
Ability to work effectively with a wide variety of individuals with competing priorities. Committed to daily attendance and punctuality.
Adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
Possess a deep commitment to social services and Chrysalis’s organizational mission.
I certify that I have read and understand the responsibilities assigned to this position.
Employee Signature: Printed Name: Date:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 523 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Human Resources Operations Manager Rev. 11/22
Title: Human Resources Operations Manager
Department: Human Resources
Immediate Supervisor: Vice President, Human Resources
Classification: Salaried Exempt
Location: Santa Monica & Downtown Los Angeles
Job Summary:
The Human Resources Operations Manager will be responsible for effective and consistent coordination and implementation of HR business processes, functions and procedures and monitors HR projects and workflows at Chrysalis, a nonprofit providing employment services for individuals experiencing barriers to the workforce, including those experiencing homelessness and involvement in the justice system. This role will provide on a regular and continuous basis, the exercising of administrative judgment on establishing departmental operations, standards, creating workflows that accompany policies and procedures. This position will report to the Vice President, Human Resources and interacts with other departments, and staff org wide.
Duties and Responsibilities to include but not limited to:
● Plans, organizes, and coordinates the operations and activities related to the Human Resources (HR) operations and functions on an org-wide level. ● Coordinate, implement and manage updated and standardized recruiting practices and procedures.
● Monitor key HR metrics.
● Uses various software applications, such as spreadsheets, relational databases, and graphics packages to assemble, manipulate and/or format data and/or reports. ● Act as an advisor to hiring managers and staff regarding HR operational procedures. ● Create and update HR guides and other training documents for internal HR use. ● Quickly learn new HR technologies and processes with minimal direction. ● Works closely with Payroll, Workers Compensation, LOA, Employee Relations, and other HR staff in developing, implementing, and evaluating ongoing HR/Payroll programs, functions and activities.
● Perform other tasks and special projects as required.
Job Skills & Qualifications:
● Ability to maintain confidentiality at all times.
● Must have excellent communication skills, including the ability to clearly present data to a variety of audiences.
● Must have strong proficiency in the functional use of key business applications including HRIS (i.e. Paycom, ADP, Paychex).
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 524 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Human Resources Operations Manager Rev. 11/22
● Ability to translate HR operational needs and requirement to others. ● Knowledge of principles of office organization and principles of management. ● Knowledge of modern office practices, procedures, and equipment, including applicable software applications.
● Must be flexible, highly organized, and able to work both independently and in collaboration with staff across departments.
● Ability to communicate clearly and concisely, orally and in writing. ● Commitment to addressing the needs of low-income people.
Personal Characteristics
● Behave Ethically: Understand ethical behavior and business practices and ensure their own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
● Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. ● Creativity/Innovation: Develop new and unique ways to improve operations of the HR and to create new opportunities.
● Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. ● Lead: Positively influence others to achieve results that are in the best interest of the organization.
● Make Decisions: Assess situations to determine importance, urgency, and risks, and make clear decisions that are timely and in the best interest of the organization. ● Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
● Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 525 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Internal Operations Coordinator Rev.05/21
Title: Internal Operations Coordinator, CE
Department: Chrysalis Enterprises (CE)
Immediate Supervisor: Director of Internal Operations, CE Location:
Classification:
Downtown Los Angeles with travel throughout LA County
Hourly, Non-Exempt
Job Summary:
The Internal Operations Coordinators (IOC) are part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, managing CE’s vehicle fleet, instituting electronic payroll for transitional employees, recruiting client employees into a pool of driver candidates, and the ordering/tracking of all necessary equipment and supplies. In addition, this team is responsible for the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE.
The IOC position has varied levels of responsibility for all the team’s duties listed above. This position works closely with staff in the ESE’s and throughout all departments of Chrysalis.
Duties and Responsibilities to include but not limited to:
Operational Effectiveness
• Participate in the design and execution of Internal Operations projects. • Ensure procedures are effective in supporting ESE objectives and needs. • Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Maintain case management databases (ServicePoint, Salesforce) with timely case notes and service entries.
• Place transitional client workers in ESE positions to meet all contractual obligations. • Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
• Process transitional client worker applications for all positions and facilitate interviews and onboarding. • Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant. • Maintain a pool of engaged transitional client workers (sweepers, drivers, leads). • Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed. • Place orders for, monitor inventory of, and distribute all necessary supplies and equipment for ESEs, including uniforms.
Employee Training & Mentorship
• Facilitate weekly new hire orientations and trainings for incoming transitional client workers. • Deliver professional feedback to transitional employees in professional manner. • Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.
General Duties
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission, Vision, and Values.
• Other duties as assigned.
Job Skills & Qualifications
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 526 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Internal Operations Coordinator Rev.05/21
• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
• Ability to multi-task and prioritize appropriately yet maintain flexibility. • Strong interpersonal skills, including the ability to coach/mentor staff and clients. • Advanced written and verbal communication, organization, and time management skills. • Thrive in high paced, demanding environment.
• Self-starter with “can do” attitude and takes initiative. • Maintain confidential information and exercise discretion. • Willingness to work flexible hours depending on business needs. • Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
Previous experience with case management software a plus.
I acknowledge receipt and understanding of the job description. ____________________________ __________________________ _______ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 527 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ver. 08.10.2020
Title: Director of Information Technology
Department: Finance and Administration
Immediate Supervisor: VP Finance & IT (Interim: VP Program Ops) Classification: Full Time, Exempt
Location: As needed at locations in greater LA & OC
Job Summary:
The Director of Information Technology (IT) is responsible for overseeing all technology operations, planning and execution, devising and establishing IT policies and systems to support the implementation of strategies set in cooperation with upper management, and analyzing the business requirements of all departments to determine their technology needs. Examples of technology includes computers, phone systems, copy machines, internet service, and all operating platforms, such as Windstream and MiCollab. This position will have budget responsibility and will provide oversight and direction to the IT team on strategy, design, and implementation. Oversees all IT functions managing the company’s technology operations and the implementation of new IT systems and policies, in support of the company’s strategic vision.
The Director will lead a collaborative team of professionals that ensures that Chrysalis staff and clients have the technology resources they require to achieve their mission.
The team maintains a secure, robust corporate network environment that supports hundreds of users and devices spanning multiple locations. They support and ensure secure access to multiple online platforms outside of the network while providing timely and effective support to users across the organization.
Duties and Responsibilities to include but not limited to:
• Manage and lead the IT Team, including instructing; assigning and reviewing work, planning, maintaining standards, and coordinating activities in order to successfully provide technology support across the organization. • Work closely with upper management, leadership staff from across the organization, and vendors to develop/oversee/implement an overall technology strategy.
• Devise and establish IT policies and systems to support the implementation of strategies set in cooperation with upper management.
• Implement efficient processes and procedures to address requests for support and follow approved procedures for escalating and coordinating with the IT Team and external vendors.
• Design project management system to ensure appropriate distribution of tasks and timely completion of projects.
• Lead efforts to improve IT processes, analyze workflows and delegate tasks and projects amongst all IT team members.
• Work with IT Network Manager to ensure security of data and integrity of hardware.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 528 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ver. 08.10.2020
• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
• Create and implement an overall or individualized training and development plan that addresses needs and expectations of the department. • Research and recommend alternative solutions to address business and client needs.
Job Skills & Qualifications:
• Commitment to Chrysalis Mission, Vision and Values
• Threes (5) years proven experience leading a team of IT professionals or equivalent experience
• MCP Microsoft Certification (preferred)
• Training and experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment • Experience working with a Help Desk trouble ticket system • Strong customer service attitude and communication skills • Ability to work independently
• Business acumen. Analytical and problem-solving skills • Project management experience
• Excellent organizational and time management skills
• Stress management skills
• Strategic thinking and negotiation skills
• Team-working and collaboration skills
• Effective verbal, presentation and listening communication skills • Effective written communication skills
• Some financial planning and budgeting experience
• Reliable vehicle and current insurance required for travel to and between offices (mileage reimbursed)
Physical Demands:
• Prolonged periods of sitting and using equipment and computers • Lifting of computer equipment, supplies and materials from time to time.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 529 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Ver. 08.11.2020
Title: IT Support Specialist
Department: Finance and IT
Immediate Supervisor: Director of Information Technology Classification: Full Time Non-exempt
Location: As needed at locations in greater LA & OC
Job Summary:
The IT Support Specialist is part of a collaborative team of professionals that ensures that Chrysalis staff and clients have the technology resources they require to achieve their mission. The team maintains a secure, robust corporate network environment that supports hundreds of users and devices spanning multiple locations. They support and ensure secure access to multiple online platforms outside of the network. They provide timely and effective support to users across the organization.
The IT Support Specialist helps end users with the operation and functionality of software applications purchased for the organization. The support specialist works with individual end-users in professional applications. The support specialist will troubleshoot a variety of applications and must be familiar with the operation and all functions of the application and understand areas where end users may find difficulty.
Duties and Responsibilities to include but not limited to:
• Oversees large systems, including software and hardware used across the organization and provides support to them included but not limited to (MiCollab, Jive, Office 365, Windstream, Chrysalis University, Google Suite, CE Matrix Machine, ThoughtFarmer/Intranet, etc.)
• Manages Exchange and Active Directory entries, and act as Google Drive Administrator
• Responsible for naming and inventory of all equipment, including Onboarding and Offboarding procedures, ensuring that all equipment is accounted for and systems and databases are updated at the time of exit.
• Manage vendor partnerships with DELL, ZipWhip and Windstream. • Establish security and encryption policies and oversees deployment of Sophos antivirus.
• Provide expertise and technical knowledge about an application or suite of applications.
• Answer queries and resolve issues with software applications and escalate or close tickets as necessary.
• Train users on specific applications and document known issues and solutions. • Maintain, troubleshoot, and repair computer systems, including remote installations.
• Manage all hardware setup and its deployment process, ensuring that new computers and other equipment are deployed and in use as quickly as possible • Monitoring and maintenance of all conference rooms and classrooms, ensuring that computer and telecom equipment is up-to-date and functioning properly • Support and backup of the other IT Team members at times of vacation, leaves, and peak-workload
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 530 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Ver. 08.11.2020
• Other duties as assigned
Job Skills & Qualifications:
• Commitment to Chrysalis’ Mission, Vision and Values
• Training and experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment • Strong organizational skills
• Ability to prioritize competing tasks and projects
• Experience working with a Help Desk trouble ticket system • Strong customer service attitude and communication skills (written and verbal) • Able to work independently
• Reliable vehicle and valid insurance required for travel to and between offices (mileage reimbursed)
Physical Demands:
• Prolonged periods of sitting and using equipment and computers • Lifting of computer equipment, supplies and materials from time to time.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 531 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Manager of Data Analytics, Chrysalis
Click Here to Apply: Manager of Data Analytics
Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. Our Mission is to serve people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives.
Job Summary:
The Manager of Data Analytics will be responsible for creating and maintaining program data dashboards and reports and managing the implementation of new Salesforce database projects and components. This position requires experience/familiarity with standard concepts, practices, and procedures within the field of database management and relies on experience and judgment to plan and accomplish goals. Salesforce experience is strongly preferred. This position will report to the Director of Program Data.
Duties and Responsibilities to include but not limited to:
Creating Salesforce reports and dashboards for internal teams Compiling regular performance statistics for staff throughout the organization Leading cross-departmental database initiatives, serving as project manager, to make improvements to data systems and/or implement new components Working with multiple departments to map out business processes, document, and identify database implications and opportunities for increased efficiency Analyzing program data and outcomes to support program evaluation projects, and in general, to support Chrysalis’ data-driven culture, effectively utilizing data to improve Chrysalis’ programs.
Communicating with vendors and Salesforce implementation partners Participating in meetings with cross-functional teams to gather required reporting and dashboard requirements
Effectively leading meetings and listening sessions in order to develop solutions that are the best fit for Chrysalis clients and organizational goals Working with new Salesforce apps based on end user requests and needs of the program
Seeking out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace Job Skills & Qualifications:
Significant experience in data management and data reporting required Must be proficient in Excel and be willing to learn other applications. Experience with Salesforce is highly desirable
Experience with creating work plans, flow charts, and process maps highly desired Must have excellent communication skills, including the ability to clearly present ideas to a variety of audiences. Experience with LucidChart, PowerPoint, or other presentation software is highly desirable.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 532 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Personal Characteristics
Behave Ethically: Understand ethical behavior and business practices and ensure their own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the best interest of the organization.
Make Decisions: Assess situations to determine importance, urgency, and risks, and make clear decisions that are timely and in the best interest of the organization.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations. Ability to manage large-scale projects, working across teams and departments to gather feedback from stakeholders. Demonstrated analytical skills and facility with program data.
Demonstrated organizational skills, including the ability to manage detailed reports and work under deadlines.
Must be flexible, highly organized, and able to work both independently and in collaboration with staff across departments.
Commitment to addressing the needs of low-income people.
Job Location
Downtown Los Angeles – currently hybrid
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 533 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
Title: Manager of Engagement & Internal Communications
Department: Human Resources
Immediate Supervisor: VP, Human Resources & Facilities
Location: Hybrid remote/in-person. Primary reporting location of Downtown Los Angeles, with occasional travel to other
Chrysalis centers in Los Angeles and Orange Counties
Classification: Exempt, Salaried
Job Summary:
Reporting to the Vice President, Human Resources and Facilities, the Manager of Engagement & Internal Communications will play a critical organization-wide role in strengthening the organization’s culture and internal communications processes and materials. Especially in a time of rapid growth and change, in addition to the adaptations required due to COVID-19, this role is designed to lead and manage efforts to help ensure that Chrysalis develops a culture that is true to its Mission, Vision and Values; recruit and retain an engaged staff; and provide support and oversight of the implementation of the 2022-2023 Strategic Plan. In addition, this role will assist with recruiting and onboarding new staff, in concert with other HR team members.
Duties and responsibilities to include but are not limited to:
Culture & Communications
● Serve as Project Manager for implementation of the 2022-2023 Strategic Plan. This will include working with the Senior Team to establish accountabilities, timelines, and action plans. Provide periodic updates to the Senior Team, Organization, and Board of Directors. ● Serve as Project Manager for implementation of the DEI Action Plan. This will include working with the DEI Committee and other stakeholders to establish accountabilities, timelines, and action plans. Provide periodic updates to the Senior Team, Organization, and Board of Directors.
● Serve as Project Manager for the Staff Engagement Survey. This will include working with outside vendors or consultants to design and launch the annual survey; communicate the results to the leadership team; assist with organization-wide communication of the results; assist teams to develop departmental and team action plans; and track the progress on the action plans over time. Provide periodic updates to the Senior Team, Organization, and Board of Directors.
● Serve as the Chair of the Internal Communications Committee (ICC). At the direction of the Senior Team, work with the ICC on projects that advance organization-wide communications and culture priorities. Such projects may include staff retreats, staff holiday gatherings, messaging and engagement on the Intranet, and the Butterfly Bulletin. ● Serve as the Producer of the internal Butterfly Broadcast. With the assistance of the Senior Team, set the agendas, secure content, and manage the technical aspects of the Broadcast.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 534 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ● Work with the CEO, and other members of the Senior Team, and the Development & Communications Department on organization-wide communication efforts.
Recruiting & HR Support
● Provide recruiting assistance in sourcing new Chrysalis staff. Includes posting and advertising jobs, applicant screening, interview scheduling and coordination with hiring managers, and reference checks.
● Note: given the immediate need to fill vacant and new staff positions, it is anticipated that this set of duties will require 50-60% of this position’s time throughout 2022, with this portion of the role becoming less demanding in 2023.
Administrative Support
● Provide administrative support to the Board of Directors, include tasks such as:
o Board and Committee meeting scheduling, invitation management, and note taking, and minutes distribution
o Production of the annual Board Book and related Board listings and other documents for distribution
o Compilation of Board and Committee reports and distribution to stakeholders ● Work with the IT Director and CEO to develop a Board Support portal that leverages our existing SharePoint infrastructure and enables efficient distribution, sharing, and archiving of Board documents.
Qualifications:
● Demonstrated success in managing large, cross-departmental projects. ● Strong leadership, project management, and time management skills ● Demonstrated ability to effectively prioritize, lead, coordinate, and implement projects and meet deadlines when faced with multiple demands, many details, and frequent changes ● Excellent interpersonal, written, and verbal communication skills ● Professional demeanor with ability to interact effectively across all levels of the organization
● Solid business acumen, management reporting, and problem-solving skills ● Excellent critical thinking, judgment, and decision-making ability ● Ability to manage sensitive and confidential information with discretion ● Ability to operate independently and within a team environment ● Experience in Microsoft Office programs (Excel, Word, PowerPoint, Outlook, Teams) required
● Commitment to Chrysalis’ mission, vision and values, and sensitivity to the needs of underrepresented populations
● Valid California Driver’s license and reliable transportation This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.
Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 535 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Operations Coordinator, Staffing
Level Entry
Job LocationDowntown Los Angeles - Los Angeles, CA
Position Type Full-Time
Education Level2 Year Degree
Salary Range Undisclosed
Travel %Up to 25%
Job Shift Full-Time
Job Categories Nonprofit - Social Services
Description
Job Summary
The Operations Coordinator, Staffing is responsible for the department’s most valued and expensive resource: our Staffing transitional client talent pool. They will be responsible for all steps in the screening and hiring process; for ensuring all clients are properly oriented; for providing feedback and mentorship throughout the client’s tenure in the position; and for leading training efforts. The Operations Coordinator, Staffing will work independently to determine eligibility and candidacy for Chrysalis Staffing. Additionally, this position will be responsible for managing and maintaining an appropriate size pool to meet the needs of our customers. This position also serves as the primary training facilitator for Chrysalis Staffing and will be responsible for identifying and implementing additional avenues of support for the Chrysalis Staffing workforce. Lastly, this position will have administrative responsibilities, including entering data, creating client case notes, tracking absences, and reviewing timesheets.
Summary of Job Duties
Customer Service & Relations
Deliver consistently high levels of customer service to all customers, partners and other stakeholders ensuring that we meet or exceed all contractual obligations Respond to and fulfill customer requests in a timely manner Identify and respond to service issues quickly and professionally Operations
Place qualified candidates on appropriate job opportunities Use guidelines and independent judgment to make appropriate hiring decisions. Manage pool of qualified candidates
Work closely with the Business Development Manager and Staffing Operations Managers to ensure placement goals are met
Enter and maintain applicant data in database
Review weekly timesheets and correct errors
Track and monitor employee absences
Create case notes and other notices for employee performance updates Manage and deliver Chrysalis Staffing new hire orientation and safety training Lead classroom training for job-readiness programs
Client Support
Coach clients on behavioral and performance issues and take corrective action when necessary Ensure job placement is a good fit and is aligned with client’s goals Balance the needs of the social enterprise with the needs of Chrysalis clients Qualifications
2-3 years of recruiting or staffing experience required DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 536 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Excellent written and verbal communication skills
Superior ability to exercise independent judgment and demonstrated decision making skills Excellent time management and organizational skills
Must be energetic and motivated, with the ability to work harmoniously with colleagues, customers and Chrysalis’ client population
Must be capable of thriving in a fast-paced environment, working on multiple projects with competing deadlines and a high-volume workload.
Strong interpersonal skills, including the ability to coach/mentor staff and clients. Computer skills including but not limited to: MS Office suite, Google suite, Internet, CRM/database management
Willing to work flexible hours depending on business needs .
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 537 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Operations Manager, Staffing
Level Entry
Job Location Downtown Los Angeles - Los Angeles, CA
Position Type Full-Time
Education Level2 Year Degree
Salary Range Undisclosed
Travel %Up to 25%
Job Shift Full-Time
Job Categories Nonprofit - Social Services
Description
Job Summary
The Operations Manager, Staffing is responsible for the department’s most valued and expensive resource: our Staffing transitional client talent pool. Operations Manager of Staffing duties include, but are not limited to, managing, hiring process; for ensuring all clients are properly oriented; for providing feedback and mentorship throughout the client’s tenure in the position; and for leading training efforts.
The Manager of Staffing will oversee Operations Coordinator Staff, Staffing will work independently to determine eligibility and candidacy for Chrysalis Staffing. Additionally, this position will be responsible for managing and maintaining an appropriate size pool to meet the needs of our customers. This position also serves as the primary training facilitator for Chrysalis Staffing and will be responsible for identifying and implementing additional avenues of support for the Chrysalis Staffing workforce. Lastly, this position will have administrative responsibilities, including entering data, creating client case notes, tracking absences, and reviewing timesheets.
Summary of Job Duties
Customer Service & Relations
Deliver consistently high levels of customer service to all customers, partners and other stakeholders ensuring that we meet or exceed all contractual obligations Respond to and fulfill customer requests in a timely manner Identify and respond to service issues quickly and professionally Operations
Manage Operations Coordinators
Place qualified candidates on appropriate job opportunities Use guidelines and independent judgment to make appropriate hiring decisions. Manage pool of qualified candidates
Work closely with the Business Development Manager and Staffing Operations Managers to ensure placement goals are met
Enter and maintain applicant data in database
Review weekly timesheets and correct errors
Track and monitor employee absences
Create case notes and other notices for employee performance updates Manage and deliver Chrysalis Staffing new hire orientation and safety training Lead classroom training for job-readiness programs
Client Support
Coach clients on behavioral and performance issues and take corrective action when necessary Ensure job placement is a good fit and is aligned with client’s goals Balance the needs of the social enterprise with the needs of Chrysalis clients Qualifications
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 538 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2-3 years of recruiting or staffing experience required 1+ years of management experience.
Excellent written and verbal communication skills
Superior ability to exercise independent judgment and demonstrated decision making skills Excellent time management and organizational skills
Must be energetic and motivated, with the ability to work harmoniously with colleagues, customers, and Chrysalis’ client population
Must be capable of thriving in a fast-paced environment, working on multiple projects with competing deadlines and a high-volume workload.
Strong interpersonal skills, including the ability to coach/mentor staff and clients. Computer skills including but not limited to: MS Office suite, Google suite, Internet, CRM/database management
Willing to work flexible hours depending on business needs .
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 539 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Operations Manager Job Description Rev. 07/16
Title: Operations Manager, Works
Department: Chrysalis Enterprises
Immediate Supervisor: Senior Operations Manager, Works
Location: Skid Row/Downtown LA
Job Summary:
The Operations Manager, Works is responsible for day to day operations, including customer and budget responsibilities, of a $6+M social enterprise and largest professional Business Improvement District (BID) street maintenance business in Southern California. Working closely with staff within Chrysalis Enterprises as well as staff within Client Services (e.g., case managers), this position has an operations role (representing Chrysalis at customer meetings, managing office and field staff, arranging coverage for field staff, etc.) to meet business objectives, and a programmatic / direct service role (providing on the job feedback, mentoring Field Supervisors and workers, developing and delivering training) to meet programmatic objectives.
Duties and Responsibilities to include but not limited to:
Account Management and Customer Service
o Deliver consistently high levels of customer service to all customers, business owners, and other stakeholders ensuring that we meet or exceed all contractual obligations o Proactively identify service issues in each District before the customer brings it to the organization’s attention
o Provide support in preparing service proposals for new business o Develop customer billing rates and budgets in line with departmental objectives and business needs
o Maintain records of executed contracts and ensure customers are billed accurately Operational Effectiveness
o Manage variety of Chrysalis Enterprises Field Supervisors and Contracts o Oversee and manage fleet of vehicles (16+) and equipment, including pressure washers o Work with colleagues to identify process improvements o Ensure safety of all workers and that work is performed in compliance with OSHA and best practice standards
o Build-up and maintain a pool of lead workers
o Develop, codify and enforce policies, procedures and forms for Chrysalis Works that is consistent with established CE standards
o Ensure all timecards are submitted on time, are accurate, and fully completed o Manage machine, personnel and equipment schedules across multiple contracts to ensure contractual obligations are fulfilled
o Assist in placing clients and overseeing special projects as needed Client Support and Guidance
o Use discretion to consistently apply HR policies and guidelines o Work closely with Field Supervisors to provide appropriate, timely and meaningful feedback, advice and mentorship to client workers
o Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to Employment Specialist/Site Director, and HR as necessary
o Balance the business needs of the social enterprise with the service needs of the clients DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 540 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Operations Manager Job Description Rev. 07/16
o Coach and mentor Field Supervisors on delivering feedback to standardize the delivery, quality, and frequency of worker feedback
Act as liaison between Client Services and Chrysalis Enterprises Adhere to all Chrysalis Enterprises policies and procedures Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics Other duties as assigned
Job Skills & Qualifications:
Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience. Bachelor’s degree or equivalent experience required
Excellent organization and time management skills
Excellent verbal and written communication skills
Self-starter with “can do” attitude and takes initiative Excellent interpersonal skills, including the ability to coach/mentor CE workers Must be able to relate to and work well with teammates, customers and Chrysalis’ client population Demonstrated knowledge of best and compliant employment practices Willingness to be on call 24/7 and work flexible hours depending on business needs Ability to work simultaneously on multiple (often unrelated) projects Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 541 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Payroll & Compliance Manager Job Description Rev. 8.16 Title: Payroll & Compliance Manager
Department: Finance & Administration
Immediate Supervisor: Director of Human Resources
Location: Downtown, with occasional travel to Santa Monica & Pacoima
Classification: Salaried, Exempt
Job Summary:
Working closely with the Director of Human Resources, the Payroll & Compliance Manager manages and reports on the following functional areas: Payroll Management; Workers Compensation; Safety; and Compliance.
Duties and Responsibilities to include but not limited to:
Payroll Management:
• Manage end to end processing of company’s weekly payroll(s), including new hire entry into Paychex; collection, review and coding of 200-250 timecards; inputting detailed timecard information into Paycom for transmission; resolving discrepancies; and sorting paychecks.
• Manage paid sick leave benefit for transitional workforce, including approvals of requested time off and management of balances.
• Assist Director with running of bi-weekly staff payroll as needed. • Oversee processing of payroll deductions, requests for W-2 copies and employment verifications, and provide back up for HR & Administrative Assistant as needed • Enter weekly payroll and tax journal entry reports; and manual payroll checks in QuickBooks.
Workers Compensation, Safety & Compliance:
• Manage the worker compensation claim process including working with injured workers to complete claims forms and paperwork and keep records of clinical status reports. Act as liaison with the Worker’s Compensation Insurance carrier. • Manage ACA compliance and enrollments for transitional workforce. • Provide accurate and timely responses to employee inquiries regarding payroll and workers compensation issues.
• Research and resolve payroll discrepancies and if necessary, process stop payments, retro pay, etc.
• Act as back up for final checks and paperwork for termed CE employees as needed • Oversee processing of garnishments and inquiries from federal, state and local agencies and provide back up for HR & Administrative Coordinator • Provide support in investigations for disciplinary and grievance procedures. • Manage all unemployment claims in a timely manner, substantiate documentation, and attend hearings.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 542 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Payroll & Compliance Manager Job Description Rev. 8.16 • Act as point person for all OSHA compliance matters, including organizing and facilitating Quarterly OSHA Safety Committee meetings.
• Act as primarily liaison for downtown janitorial staff; including ordering janitorial supplies.
• Provide interim support for facilities issues.
• Manage staff transportation and parking benefits.
• Accomplish human resources department and organization mission by completing related duties as needed and assigned.
• Coordinate and/or facilitate special human resource projects as needed.
Job Skills & Qualifications:
• Minimum 2-3 Years’ experience in a current Human Resources role with hands-on experience required.
• High School Diploma or equivalent.
• Excellent verbal and written communications skills
• General working knowledge of federal, state and local laws, regulations, and resources regarding basic employment legislation including wage and hour, meal and rest breaks, overtime, final pay and workers compensation.
• Proficiency with general office software (MS Word, MS Excel, and MS Outlook). • Minimum four years related experience in payroll processing. • Superior numerical and data entry skills.
• Strong attention to detail and accuracy.
• Timely follow through to completion of assigned tasks. • Professional, personable, positive, high energy and customer service-oriented. • Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision.
• Demonstrated proficiency and tact in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy. • Ability to work effectively with a wide variety of individuals with competing priorities. • Committed to daily attendance and punctuality.
• Possess a deep commitment to social services and Chrysalis’s organizational mission.
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 543 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Payroll Coordinator Job Description Rev. 04/2019
Title: Payroll Coordinator
Department: Finance & Administration
Immediate Supervisor: Payroll & Compliance Manager
Location: Downtown, with occasional travel to other Chrysalis Sites Classification: Hourly, Non- Exempt
Job Summary:
The Payroll Coordinator is responsible for the weekly processing of payroll for approximately 400+ temporary employees via Paycom.
Duties and Responsibilities to include but not limited to:
• Provide support in processing 400+ timecards via Paycom on a weekly basis including alphabetizing timecards and cross-checking; assist as back-up to Payroll Manager for weekly payroll process.
• Review timecards for accuracy and ensure that hours worked are correct.
Proactively resolve discrepancies, especially those of a recurring nature in a timely manner.
• Manage all manual check process including updating manual check logs for professional staff and transitional staff.
• Code timecards according to location worked and with appropriate pay rate. • Research and resolve payroll discrepancies and if necessary, process stop payments, manual check paperwork, retro pay, etc.
• Enroll Focus Card applications, upload CFR direct deposit information into Paycom, and maintain the Focus Card Tracker weekly.
• Process garnishment inquiries from federal, state and local agencies. • Process and respond to incoming departmental mail and filing weekly at a minimum. • Handle HR requests for transitional employees including employment verifications, W-2 copies/wage statements and inquiries from federal, state and local agencies. • Conduct new hire orientations for professional and transitional staff. • Manage and maintain confidential personnel and related files for all Chrysalis Enterprises temporary employees.
• Active participation in the Safety Committees at Chrysalis locations. • Support HR Team and Payroll Manager with projects and trainings. • Other duties as assigned.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 544 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Payroll Coordinator Job Description Rev. 04/2019
Job Skills & Qualifications:
• AA degree in Business Administration, Human Services, Public Administration or related fields. BA degree preferred.
• 2+ years' experience working in human resources or a related field • Proficiency with general office software (MS Word, MS Excel, and MS Outlook). • Independent, critical thinking skills including the ability to analyze and resolve problems with minimal guidance
• Excellent oral and written communication skills.
• Strong attention to detail and accuracy.
• Timely follow through to completion of assigned tasks. • Professional, personable, high energy and customer service-oriented. • Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision.
• Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy. • Ability to work effectively with a wide variety of individuals with competing priorities. • Committed to daily attendance and punctuality.
• Possess a deep commitment to social services and Chrysalis’s organizational mission.
Employee Supervisor
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 545 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/1 President/CEO Job Description Rev. 8/07
Title: President/CEO
Department: Executive
Immediate Supervisor:
Classification:
Board of Directors
Salaried, Exempt
Location: Downtown/Pacoima/Santa Monica
Duties and Responsibilities to include but not limited to:
Provide dynamic leadership to Chrysalis in a way that will preserve and enhance its outstanding reputation, promote high standards for quality and results, and insure its long-term financial sustainability.
Ensure mission and financial sustainability is supported through fundraising efforts, sound fiscal management and programmatic and operational excellence. Continue to raise the profile and visibility of Chrysalis so that its mission, goals, and specific program interests are well and broadly understood. Attract, lead and manage the strongest possible staff and delegate to them as appropriate. Foster cohesion, collaboration and unity of purpose throughout the agency. Hold to high standards of accountability and distinction.
Traits and Characteristics:
The next President/CEO should be a creative leader with high integrity and outstanding strategic and communication skills. The President/CEO must have a strong business background with proven managerial, financial, fundraising and administrative abilities and be a true listener and collaborator. Ideal candidates will bring the following professional experience and personal characteristics:
A track record of proven strategic leadership and effective management of an organization of talented professionals. Hands on management and team building skills, including the ability to recruit and maintain a strong staff, set clear priorities, and delegate effectively.
A successful record of raising funds to sustain and augment programs and facilities of a nonprofit organization.
Excellent public speaker and ability to become spokesperson for Chrysalis. A desire and ability to promote the values and purposes of Chrysalis to a range of audiences including politicians.
Proven business acumen. Discipline and focus in setting realistic priorities, meeting or exceeding goals, and running a fiscally sound operation. A passion for homelessness.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 546 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Retention Coordinator Rev. 2/15
Title: Retention Coordinator
Department: Finance and Administration
Immediate Supervisor: Director of Program Data
Classification: Part-time, Hourly, Non- Exempt
Location: Telecommuting; Plus regular work at Downtown Los Angeles, Santa Monica, and Pacoima offices
Job Summary:
The Retention Coordinator will be responsible for tracking and monitoring employment retention outcomes for Chrysalis clients who have recently become employed as a result of participating in our program. This position provides an opportunity to primarily telecommute from home after training and requires the ability to work efficiently and independently in a high volume, data driven position. Strong oral communication skills and computer literacy will be required.
Duties and Responsibilities to include but not limited to:
Outcomes Tracking and Client Support
Contact Chrysalis clients who have gotten a job by phone and email to document employment retention outcomes. Call volume anticipated to average 6-10 calls per hour.
Inform clients of the employment retention documentation process and procedures for accessing follow-up supportive services.
Motivate clients to re-engage in Chrysalis services.
Actively communicate and coordinate with the Client Services Department to link clients with appropriate ongoing or follow-up supportive services. Work collaboratively to address any employment retention issues or concerns.
Data Entry and Reporting
Enter client data into Chrysalis’ client database (ServicePoint). Ensure all data entry related to documenting outcomes and client contact information is performed accurately and in a timely manner.
Identify clients nearing employment retention milestones using data and reports. Prepare, review, and distribute employment retention reports on a regular basis.
Organizational Support and Training
Conduct staff training on employment retention outcome reporting procedures. Share best practices for monitoring and reporting employment retention outcomes and identify trends in employment retention service needs.
Participate in the development of training materials that improve curriculum and assist clients with employment retention.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 547 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Retention Coordinator Rev. 2/15
Job Skills & Qualifications:
High School Diploma or equivalent.
Excellent oral and written communication skills.
Bilingual (English/Spanish) required.
Superior numerical and data entry skills with strong attention to detail and accuracy. Must be responsible, highly organized, and able to work both independently and in collaboration with staff across departments with limited supervision. Work effectively under pressure and at a sustained pace with timely follow through to completion of assigned tasks.
Dedicated to interacting with clients and colleagues with dignity and respect. Commitment to addressing the needs of low-income people. Computer literacy required. Must be proficient in Excel, Outlook, and database programs and be willing to learn other applications.
Car, valid driver’s license, and insurance required.
Reliable Internet access at home (computer hardware, software, and telephone will be provided by Chrysalis).
Private setting at home to maintain client confidentiality during phone calls. Must be willing to work evenings and weekends.
Successful candidate will be required to submit to a National Criminal Background Check I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 548 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Salesforce Database Administrator
Level Experienced
Job Location Hybrid, Chrysalis locations and remote - Los Angeles, CA Position Type Full Time
Education Level None
Job Categories Nonprofit - Social Services
Description
Job Summary
The Salesforce Administrator plays a critical role in helping Chrysalis staff serve our client population. The Salesforce Admin is a subject matter expert and technical manager of Chrysalis’ Salesforce environment, making sure the system is updated, configured and optimized to help our staff do their best work in engaging clients. The Salesforce Admin will work closely with users and other staff with the goal of enhancing Salesforce functionality, address data quality concerns, and provide user support.
Duties and Responsibilities to include but not limited to Data Cleaning and Updates
Working in coordination with the Director of Program Data and a second Salesforce Administrator, manage, maintain and continually upgrade Salesforce implementation at large social service and social enterprise nonprofit
Use Demand Tools to clean and manipulate data
Prepare and upload data imports and perform data updates Support data quality efforts, working in coordination with users and Salesforce Training team
Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Evaluate and install new Salesforce releases
Data Configurations
Configure new Salesforce apps based on end user requests and needs of the program Provide or remove access to fields, objects, pages, and apps Develop and maintain custom objects, fields, formulas, validation rules, workflows and page layouts
Support current set of apps used – including Exponent Case Management, Mogli, Form Titan, and Sirenum by Bullhorn.
User Support
Make improvements to data system and/or implement new components Work with the Manager of Data Analytics to understand database implications of business process changes
Set up and maintain user accounts and manage their security rights Prioritize and resolve tickets created the in the Service Application Work with app vendors to make improvements and fix bugs Maintain technical documentation and support materials Qualifications
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 549 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Job Skills and Qualifications:
Has a working technical knowledge of Salesforce
Able to maintain 3rd party integrations
Experience enhancing functionalities
Able to identify & successfully resolve issues & bugs Able to communicate effectively with users & their managers Able to support end users with patience, diplomacy & tact Self-motivated and a self-starter
Salesforce Administrator certification is preferred
At least one year of experience as a Salesforce Administrator; experience with Salesforce NPSP is ideal
Experience using Demand Tools preferred
Experience working with vulnerable populations and/or with nonprofit organizations.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 550 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Salesforce Training Coordinator
Department: Strategy & External Relaons
Immediate Supervisor: Program Data Manager
Classificaon: Hourly, Non-exempt
Locaon: Downtown Los Angeles, Santa Monica, Orange County & Pacoima (Temporarily - Remote)
Job Summary:
The Salesforce Training Coordinator will be responsible for supporng and training Salesforce users at Chrysalis, a nonprofit providing employment services for individuals experiencing barriers to the workforce, including those experiencing homelessness and involvement in the jusce system. This role will provide ongoing support to Salesforce users collecng and entering case management and social enterprise data, helping them to feel confident in using the data system. Salesforce experience is strongly preferred. This posion will report to the Program Data Manager.
Dues and Responsibilies to include but not limited to:
● Onboard new Salesforce users
● Provide ongoing support and training to Salesforce database users. ● Coordinate and manage individual and group training schedules for all Salesforce users. ● Delivers in-person trainings as needed
● Produce and record training videos as needed
● Create and update user guides and other training documents ● Quickly learn new technologies and processes with minimal direcon ● Aend team meengs in order to listen for areas of training need; work with managers to design new trainings to meet those needs
● Host data “office hours” to answer user quesons
● Idenfy and correct data quality issues as needed.
● Perform other tasks and special projects as required.
Job Skills & Qualificaons:
● Experience using databases required (Salesforce experience preferred) ● Must have excellent communicaon skills, including the ability to clearly present data to a variety of audiences.
● Experience with database user training preferred.
● Demonstrated analycal skills and facility with program data. 1/2 Salesforce Training Coordinator Rev. 11/21
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 551 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ● Must be flexible, highly organized, and able to work both independently and in collaboraon with staff across departments.
● Commitment to addressing the needs of low-income people.
Personal Characteriscs
● Behave Ethically: Understand ethical behavior and business pracces, and ensure their own behavior and the behavior of others is consistent with these standards and aligns with the values of the organizaon.
● Communicate Effecvely: Speak, listen and write in a clear, thorough and mely manner using appropriate and effecve communicaon tools and techniques. ● Creavity/Innovaon: Develop new and unique ways to improve operaons of the organizaon and to create new opportunies.
● Foster Teamwork: Work cooperavely and effecvely with others to set goals, resolve problems, and make decisions that enhance organizaonal effecveness. ● Lead: Posively influence others to achieve results that are in the best interest of the organizaon.
● Make Decisions: Assess situaons to determine importance, urgency, and risks, and make clear decisions that are mely and in the best interest of the organizaon. ● Organize: Set priories, develop a work schedule, monitor progress towards goals, and track details/data/informaon/acvies.
● Solve Problems: Assess problem situaons to idenfy causes, gather and process relevant informaon, generate possible soluons, and make recommendaons.
I cerfy that I have read and understand the responsibilies assigned to this posion Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
2/2 Salesforce Training Coordinator Rev. 11/21
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 552 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Career Coach Job Description Rev. 11.09.2020
Title: Career Coach
Department: Client Services
Immediate Supervisor: Director, SECTOR
Location: Downtown LA; some travel between Chrysalis Sites Classification: Hourly, non-exempt
Chrysalis SECTOR Program Overview:
The Career Coaches will help launch a new program in Los Angeles County: Skills and Experience for the Careers of Tomorrow (SECTOR). The SECTOR Program will provide vocational training and support to Chrysalis clients who have been involved in the criminal justice system. The program is new, launching January 2021, and will be centered around partnerships with leading training providers in Los Angeles focused on industry sectors including social assistance, healthcare, government, hospitality, information technology (IT), and more.
Led by LA County’s Office of Diversion and Reentry (ODR), the SECTOR Program is aimed at (1) reducing unemployment and increasing earnings; (2) reducing recidivism; and (3) improving behavioral health and well-being by preparing and matching people with justice involvement to jobs in high-growth industries.
The program is sponsored by the Board of State and Community Corrections (BSCC) Proposition 47 Grant Program. The program seeks to serve individuals who have encountered the criminal or juvenile justice system and have a history of mild to moderate mental health and/or substance use disorders. Chrysalis will work closely with training partners to skill up clients, while also providing critical support through employment coaching to support clients in getting ready for, finding and keeping a job.
Job Summary:
The Career Coach (CC) is key to client success. The Career Coach works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, outstanding customer service skills, and a willingness to incorporate emerging industry best practices and techniques in their work.
Duties and responsibilities to include, but not limited to:
Provide Client Support, Guidance and Case Management
• Oversee the day-to-day case management of both working and non-working clients. Facilitate conversations on career pathing and training with all clients. • Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including discussions of substance abuse, legal, and mental and physical health histories. Provide referrals to educational, training, Chrysalis social enterprise, and other social services. • Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Assist clients in selecting, navigating, and succeeding in SECTOR’s vocational training components – supporting completion of paperwork, providing stipends and other resources to clients, and addressing challenges that come up during the completion of training programs. • Facilitate Job Preparation classes, Cognitive Behavioral Intervention classes (training provided), and other seminars on an as needed basis.
• Maintain up-to-date referrals resources for clients to engage in training and to facilitate employment search.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 553 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Career Coach Job Description Rev. 11.09.2020
Foster Strong Client, Colleague, and Partner Relationships • Participate in Chrysalis meetings and case conferences sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership team, including the opportunity to conduct workshops for colleagues within the department and across the organization. • Celebrate achievements and brainstorm solutions for department and organization-wide goals. • Represent Chrysalis to stakeholders by providing site tours and presenting on services, as needed.
Monitor Client Progress and Program Outcomes
• Maintain accurate client/program data to manage caseload and generate reports. • Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into a case management database. • Analyze and report monthly data as required to maintain accurate client and program-based statistics.
General Duties
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. • Other duties as assigned.
Job Skills & Qualifications:
• Passion for Chrysalis’s mission
• 1-2 years relevant experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Bilingual (English and Spanish) a plus, but not required • Ability to multi-task and prioritize appropriately yet maintain flexibility • Ability to work in a fast-paced, professional environment • Self-starter with “can do” attitude and initiative
• Ability to interact with clients, colleagues, partners, and others with diplomacy and tact • Sensitive to various cultures and lifestyles
• Maintain confidential information and exercise discretion • Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred
• Willingness to work flexible schedule depending on needs • Willingness to travel to meetings (mileage reimbursed) X
E m p lo ye e
C a r e e r C o a c h , S E C T O R
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 554 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 SECTOR Program Administrator Job Description 11.19.20 Job Summary:
The SECTOR Program Administrator will support both clients and program staff in the implementation of a new employment and skill-building program for individuals impacted by the justice system. The Program Administrator will manage the administrative components of the program, including payments for stipends and training programs, ensuring program data is collected properly to track program goals and outcomes, managing enrollment and exit of participants, coordination with ODR, and ensuring all program reporting requirements are met. We are looking for someone with outstanding communication, presentation and facilitation skills, a positive attitude, and the ability to work effectively in a fast-paced environment. The position will work closely with program staff, partners, and clients being served.
The Program Administrator will help launch a new program in Los Angeles County: Skills and Experience for the Careers of Tomorrow (SECTOR). The SECTOR Program will provide vocational training and support to Chrysalis clients who have been involved in the criminal justice system. The program is new, launching January 2021, and will be centered around partnerships with leading training providers in Los Angeles focused on industry sectors including social assistance, healthcare, government, hospitality, information technology (IT), and more.
Led by LA County’s Office of Diversion and Reentry (ODR), the SECTOR Program is aimed at (1) reducing unemployment and increasing earnings; (2) reducing recidivism; and (3) improving behavioral health and well-being by preparing and matching people with justice involvement to jobs in high-growth industries. The program is sponsored by the Board of State and Community Corrections (BSCC) Proposition 47 Grant Program. The program seeks to serve individuals who have encountered the criminal or juvenile justice system and have a history of mild to moderate mental health and/or substance use disorders. Chrysalis will work closely with training partners to skill up clients, while also providing critical support through employment coaching to support clients in getting ready for, finding and keeping a job.
Duties and responsibilities to include, but not limited to:
• Input all incoming and exiting participant information into appropriate database(s), including CHAMP/ServicePoint/Salesforce.
• Develop system for and track all incoming referrals, conducting appropriate engagement and follow-up • Review participant reports and support Career Coaches with outreach and follow-up. • Assist the Career Coaches with facilitating new intake orientation. • Place orders for, obtain, monitor inventory of, and distribute supplies to SECTOR staff and participants. • Support the purchasing process for job-related participant fund requests, including scholarships and material needs.
• Communicate participant issues and grievances to the Director within the allotted time frame. • Work with SECTOR Director on special projects and assignments. • Monitor the SECTOR email account and reply to or forward messages as needed. • Document and track participant referrals for supportive services. • Help coordinate services, address referral and billing issues, and maintain communication with training partners, as needed.
• Run program data and outcome reports via CHAMP and ServicePoint/Salesforce • Coordinate with ODR liaison to ensure program reporting compliance. • Provide information to participants, volunteers and potential training partners over the phone. • Create, maintain and replenish documents and forms, including intake packets for new participants. • Create, update, and translate flyers and materials for SECTOR events.
Title: SECTOR Program Administrator
Department: Client Services
Immediate Supervisor: SECTOR Director
Location: Remotely & Downtown LA (occasional travel to all Chrysalis sites) Classification: Hourly, Non-Exempt
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 555 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 SECTOR Program Administrator Job Description 11.19.20 • Provide support for all SECTOR events.
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. • Other duties as assigned.
Additional job skills and qualifications
• Passion for the Chrysalis mission. Sensitivity and understanding of various cultures and lifestyles. • Previous administrative or equivalent experience desired. • Excellent oral and written communication skills, as well as strong phone etiquette required. • Bilingual (English/Spanish) a plus.
• Ability to present to groups of individuals.
• Proficiency in online research, Word, Excel, and PowerPoint programs required. Must be willing to learn other applications as needed.
• Strong data entry skills with strong attention to detail and accuracy. • Strong organizational skills, including effective time management and the ability to work and make decisions independently.
• Ability to multi-task and prioritize appropriately yet maintain flexibility. • Ability to work in a fast-paced, professional environment • Self-starter with “can do” attitude and initiative
• Willingness to work flexible schedule depending on needs • Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed) • Ability to lift up to 25 lbs.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 556 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Senior Operations Manager, Roads - Job Description Rev. 01/20 Title: Senior Operations Manager, Roads
Department: Chrysalis Enterprises
Immediate Supervisor: Director of Operations, Roads
Location: Los Angeles and Orange Counties with significant travel within and between them
Job Summary:
The Senior Operations Manager for the Chrysalis Roads Program is responsible for the day to day operations of multiple work crew contracts to work alongside Caltrans doing maintenance on California State right-of-ways. Chrysalis Roads is a reentry transitional employment program for individuals returning from incarceration and/or on Parole or Probation. Working closely with both internal and cross-departmental staff, this position is both an operations role (managing customer relationships, supervising staff on the road, coordinating contract needs, etc.) and a programmatic / direct service role (providing on the job feedback, mentoring Roads Supervisors and client workers, developing and delivering training).
Duties and Responsibilities to include but not limited to:
• Account Management and Customer Service
o Serve as the face of Chrysalis for and deliver consistently high levels of customer service to all customers and other stakeholders ensuring that we meet or exceed all contractual obligations
o Proactively identify service issues in each crew’s operation before the customer brings it to the organization’s attention
o Ensure customer property and supplies are well maintained and inventory is managed o Provide support in preparing service proposals for new business • Operational Effectiveness
o Supervise a team of supervisory and operations staff, ensuring that all work is completed safely, accurately and on time
o Support direct reports and other staff, both in the office and on the road, by spending a minimum of 60% of time per week with staff on the road
o Oversee and manage fleet of vehicles (8+) and equipment o Work with colleagues to identify process improvements o Ensure safety of all workers and that work is performed in compliance with OSHA and Caltrans standards
o Identify leadership potential and assist in developing training to build and maintain a pool of Lead workers.
o Develop, codify and enforce policies, procedures and forms that are consistent with established standards
o Ensure all timecards and invoices are submitted on time, are accurate, and fully completed o Manage vehicle, personnel and equipment schedules across multiple sites to ensure contractual obligations are fulfilled
o Assist in placing clients and overseeing special projects as needed • Client Support and Guidance
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 557 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Senior Operations Manager, Roads - Job Description Rev. 01/20 o Use discretion to consistently apply HR policies and guidelines o Work closely with staff to provide appropriate, timely and meaningful training, feedback, advice and mentorship to client workers
o Ensure all client conversations are documented and communicate any concerns regarding performance/personal struggles immediately to the Roads team, respective Client Services staff, and HR
o Assist with the de-escalation of situations that may arise in the office or at worksites with professionalism, tact, empathy, and respect
o Balance the business needs of the social enterprise with the service needs of the clients o Coach and mentor staff on delivering feedback to standardize the delivery, quality, and frequency of worker feedback
• Adhere to all company policies and procedures
• Support the Chrysalis Mission and Vision and adhere to the Chrysalis Code of Ethics and Values • Act as liaison between Client Services and Chrysalis Enterprises • Other duties as assigned
Job Skills & Qualifications:
• Minimum 3 years in program delivery and/or customer service experience • Bachelor’s degree or equivalent experience required
• Experience managing supervisory staff preferred
• Excellent organization and time management skills
• Excellent verbal and written communication skills
• Self-starter with “can do” attitude and takes initiative • Excellent problem solving and analytical thinking skills. • Excellent interpersonal skills, including the ability to coach/mentor client workers and staff • Must be able to relate to and work well with teammates, customers and Chrysalis’ client population • Demonstrated knowledge of best and compliant employment practices • Willingness to be on call 24/7 and work flexible hours depending on business needs, though typical hours are Monday – Friday, 6am – 3pm.
• Ability to work simultaneously on multiple (often unrelated) projects • Computer literacy required – must be proficient in Internet research, Microsoft Office programs, G Suite, and be willing to learn other applications as needed; familiarity with Salesforce and HMIS (specifically ServicePoint) a plus
• Access to a personal vehicle for use at work during all work shifts (will be reimbursed for mileage driven on company time)
• Have a valid Class C California driver’s license and the ability to qualify for Chrysalis’ insurance • Willing to submit to regular and random drug screenings to maintain eligibility to drive company vehicles
• Ability to push, pull, lift or throw up to 50 lbs. and work on feet throughout shift • Work in or outdoors, standing and walking, for long periods of time (up to full shift) in various weather conditions (heat, cold, rain, etc.) and uneven terrain, including slopes such as those along the side of the highway
I acknowledge receipt and understanding of the aforementioned job description. ____________________________ __________________________ _____________ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 558 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Senior Operations Manager, Works Job Description Rev. 11/18 Title: Senior Operations Manager, Works
Department: Chrysalis Enterprises
Immediate Supervisor: Director of Operations, Works
Location: Skid Row/Downtown LA
Job Summary:
The Senior Operations Manager for the Chrysalis Enterprises Works Program is responsible for day-today operations of a $9+M social enterprise and largest professional Business Improvement District (BID) street maintenance business in Southern California. This position is both an operations role (representing Chrysalis at customer meetings, managing office and contract-level staff, coordinating contract needs, etc.) and a programmatic role (providing on-the-job feedback, mentoring Works Supervisors and client workers, developing professional training, etc.). This position works closely with staff in all departments of Chrysalis, especially Client Services (e.g., client case managers).
Duties and Responsibilities to include but not limited to:
Account Management and Customer Service
o Serve as the face of Chrysalis Enterprises for our customers, district business owners, and other stakeholders by delivering consistently high levels of customer service. o Proactively identify service issues in each district before the customer brings it to the organization’s attention.
o Develop customer billing rates and budgets in line with departmental objectives and business needs.
o Maintain records of executed contracts and ensure customers are billed accurately o Provide support in preparing service proposals for new contracts and businesses. Operational Effectiveness
o Oversee the operations of our maintenance contracts to ensure that we meet or exceed all contractual obligations.
o Manage a variety of Chrysalis Enterprises office staff and contract-level Supervisors. o Evaluate and identify areas for improvement in operational processes and assist staff in executing the necessary procedural adjustments for optimal efficiency. o Ensure safety of all workers and that work is performed in compliance with OSHA and best practice standards.
o Identify leadership potential and assist in developing training to build and maintain a pool of lead workers.
o Develop and enforce policies and procedures within Works that are consistent with established CE standards.
Client Support and Guidance
o Use discretion to consistently apply HR policies and guidelines. o Oversee the training process for Works transitional clients. o Work closely with Works contract-level Supervisors to provide appropriate, timely and meaningful feedback, advice and mentorship to client workers. o Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to respective Client Services and to HR staff. o Balance the business needs of the social enterprise with the service needs of the clients.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 559 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Senior Operations Manager, Works Job Description Rev. 11/18 Adhere to all Chrysalis Enterprises policies and procedures. Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Act as a liaison between Chrysalis Enterprises and other Chrysalis departments. Other duties as assigned.
Job Skills & Qualifications:
Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience. Bachelor’s degree or equivalent experience required.
Excellent organization and time management skills.
Excellent verbal and written communication skills.
Self-starter with “can do” attitude and takes initiative. Excellent problem solving and analytical thinking skills. Must be able to relate to and work well with teammates, customers and Chrysalis’ client population. Demonstrated knowledge of best and compliant employment practices. Willingness to be on call 24/7, depending on business needs. Ability to work simultaneously on multiple (often unrelated) projects. Computer literacy required. Must be proficient in Internet research, Microsoft Office programs and be willing to learn other applications as needed.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 560 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Title: Senior Operations Supervisor, Works
Department: Chrysalis Enterprises
Immediate Supervisor: Operations Manager, Works
Location: All Works contracts
Job Summary:
The Senior Operations Supervisor (SOS) is key to both the support for the Chrysalis clients who are participating in Works’ 12-month transitional jobs program and for the Chrysalis supervisors who are working to keep their respective districts clean. The SOS will direct, work hands on with, and help supervise/manage street maintenance crews for Chrysalis Works as they provide clean services such as graffiti abatement, weed abatement, and the sweeping of sidewalks and gutters. They will play both an operations role (supervising contracts, following up on customer requests) as well as a programmatic/direct service role (providing on the job feedback to workers). Their primary goal will be to facilitate Works clients becoming more job ready while ensuring work quality in the field meets or exceeds Chrysalis standards.
Duties and Responsibilities to include but not limited to:
Supervise Chrysalis Works workers at various contracts on a daily basis to ensure that the scope of work is being executed in a professional and timely manner. Provide shift coverage at customer sites for project managers, supervisors, and pressure washers at the Works businesses, as well as support Chrysalis Enterprises’ other programs. Ensure the customer’s needs are met according to the contractual obligations with the highest level of customer service.
Conduct briefings and trainings on job duties, proper equipment use, safety, and other pertinent areas.
Report worker incidents and injuries immediately to Works Management and provide written documentation for each incident.
Ensure that all safety procedures at the contracts and in the operation of vehicles, equipment, and tools are being met by all crew members daily. Work closely with the Works office staff to assist with the day-to-day operations. Perform site visits/inspections of Works contracts and pressure washing assignments to ensure work quality.
Perform street maintenance duties as needed, which may include, but are not limited to:
a. Emptying and replacing liners in trash receptacles
b. Removing graffiti and stickers
c. Reporting bulk items
d. Sweeping and/or blowing leaves and other debris on sidewalks and gutters e. Basic landscaping (e.g., pulling weeds, trimming shrubbery) f. Maintaining equipment
g. Pressure washing
Run errands, such as purchasing supplies from Home Depot, as needed to meet the operational needs of the organization and its customers. Complete all required paperwork accurately and in a timely manner including, but not limited to, site inspection forms and feedback forms.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 561 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Complete special projects in thorough manner on as needed basis. Other duties as assigned.
Job Skills & Qualifications:
Ability to work flexible schedule (including mornings, nights and weekends). Strong leadership and communication skills and evidence of a strong work history. Willingness and desire to mentor the CE worker population and support the CE transitional jobs programs.
Have a valid Class C California driver’s license and the ability to qualify for Chrysalis Enterprises insurance coverage.
Ability to pick up, push, or pull up to 50 lbs. and work on his/her feet throughout shift. Work in or outdoors, standing and walking, for long periods of time (up to full shift) in various weather conditions (heat, cold, rain, etc.).
Excellent organization and time management skills.
Ability to work independently, balance contract and office requirements, manage projects, meet deadlines and coordinate well with others.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 562 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Senior Operations Manager, Staffing Job Description Rev. 05/2021 Title: Senior Operations Manager, Staffing
Department: Chrysalis Enterprises
Immediate Supervisor: Director of Operations, Staffing
Location: Downtown Business Center
Job Summary:
The Senior Operations Manager, Staffing is responsible for the day-to-day operations an alternative staffing agency social enterprise. Working closely with staff within Chrysalis Enterprises as well as within Client Services (e.g. case managers), this position has an operations role to meet business objectives and a direct service role to meet programmatic objections.
Duties and Responsibilities to include but not limited to:
• Customer Service & Relations
o Deliver consistently high levels of customer service to all customers, business owners, and other stakeholders ensuring that we meet or exceed all contractual obligations o Proactively identify and respond to service issues quickly and professionally o Maintain records of executed contracts and ensure customers are billed accurately o Grow the use of services within existing accounts and quickly create rapport with representatives on new accounts
• Operations
o Work closely with CE team to identify process improvements, safe working practices and opportunities for growth
o Represent CE Staffing at department meetings communicating business updates and needs o Ensure safety of all workers and that work is performed in compliance with OSHA standards and industry best practices
o Develop, codify and enforce policies, procedures and forms for Chrysalis Staffing that is consistent with established CE standards
o Interview, hire, train and place temporary Staffing clients out of three offices: Downtown LA, Santa Monica, the San Fernando Valley and Orange County o Indirectly manage Chrysalis’ transitional workforce to meet customer and programmatic goals
• Client Support
o Use discretion to consistently apply HR policies and guidelines o Coach clients on behavioral and performance issues and take corrective action when necessary
o Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to Employment Specialist/Site Director, and HR as necessary
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 563 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Senior Operations Manager, Staffing Job Description Rev. 05/2021 o Maintain regular communication with client workers to provide appropriate support, meaningful feedback, advice and mentorship
o Balance the needs of the social enterprise with the needs of Chrysalis clients • Act as liaison between Client Services and Chrysalis Enterprises • Adhere to all Chrysalis Enterprises policies and procedures • Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics • Other duties as assigned
Job Skills and Qualifications:
• Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience
• Bachelor’s degree or equivalent experience required
• Excellent organization and time management skills
• Excellent written and verbal communication skills
• Self-starter with “can do” attitude and takes initiative • Excellent interpersonal skills, including the ability to coach/mentor CE workers • Must be able to relate to and work well with teammates, customers and Chrysalis’ client population
• Demonstrated knowledge of employment practices
• Willing to be on call 24/7 and work flexible hours depending on business needs • Ability to work simultaneously on multiple, unrelated projects • A valid driver’s license and the ability to meet Chrysalis’ driving standards • Strong computer skills required, including proficiency in internet research, Word, Excel and PowerPoint programs, and willing to learn other applications as needed I acknowledge receipt and understanding of the aforementioned job description. ____________________________ __________________________ _______ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 564 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Senior Internal Operations Manager Job Description Rev. 05.2021 Title: Senior Internal Operations Manager, CE
Department: Chrysalis Enterprises (CE)
Immediate Supervisor: Director of Internal Operations, CE Location:
Classification:
Downtown Los Angeles with travel throughout LA County
Salaried, Exempt
Job Summary:
The Senior Internal Operations Manager (SIOM) is an integral part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, managing CE’s vehicle fleet, instituting electronic payroll for transitional employees, recruiting client employees into a pool of driver candidates, and the ordering/tracking of all necessary equipment and supplies. In addition, this team is responsible for the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE. The SIOM position oversees their own workload while supervising multiple office staff ensuring that all processes are being completed efficiently for the success of the department’s programmatic and operational initiatives. As a key member of the Internal Operations management team, the SIOM participates in the development and implementation of effective team procedures and must foster strong cross-departmental alliances.
Duties and Responsibilities to include but not limited to:
Operations & Programmatic Management
• Represent CE at other department meetings, providing an overview of the client experience withindifferent ESE’s, the department’s internal policies and procedures, and addressing relevant questions/concerns. • Ensure team’s procedures are effective in supporting ESE objectives and needs. • Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects. • Work with ESE leadership to develop and implement programmatic initiatives to respective workforce(s). • Play respective role in the referral and onboarding of the entire CE client workforce, the management of the CE vehicle fleet, roll out of electronic timekeeping and other initiatives.
Team Management
• Manage five direct reports by providing continued support and oversight of their respective job duties and guidance on professional development through regular feedback and identification of continued growth opportunities.
• Maintain a culture of engagement, innovation, support, transparency, and accountability amongststaff.
General Duties
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission, Vision, and Values.
• Other duties as assigned.
Job Skills & Qualifications
• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the reentry community. • 1+ years of management experience.
• Employment Social Enterprise leadership experience, a plus. • 2+ years in program delivery and/or customer service experience. • Excellent interpersonal skills, including the ability to coach/mentor staff and clients.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 565 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Senior Internal Operations Manager Job Description Rev. 05.2021 • Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences. • Advanced written and verbal communication, organization, and time management skills. • Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
• Understanding of and ability to use software applications such as Microsoft Suite and Google Suite. Previous experience with case management software a plus.
• Thrive in high paced, demanding environment.
• Ability and willingness to work occasional evenings and weekends.
Operations & Programmatic Management
• Ensure team’s procedures are effective in supporting ESE objectives and needs. • Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Play respective role in the referral and onboarding of the entire CE client workforce. • Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects.
I acknowledge receipt and understanding of the job description.
Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 566 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/2 Training Coordinator Rev. 4/2018
Title: Training Manager
Department: Finance & Administration
Immediate Supervisor: Director of Administration
Location: Downtown, with occasional travel to Santa Monica & Pacoima
Classification: Non-Exempt
Job Summary:
As a training Manager, you are a human resource specialist who implements talent development solutions. You get the opportunity to touch many of the various roles within training: assessment and evaluation, managing operations and project timelines, and occasionally executing some of the training itself. On top of that, you get to interact with employees before, during, and after training, along with inside and outside of training.
In this role, you assess staff needs, coordinate the delivery of training programs (whether developed internally or sourced externally), assist with the design of training materials, and monitor the results. In addition, you are responsible for administrative tasks relating to training technology, internal consulting about training, project management, and working with outside vendors.
Essential Duties and Responsibilities:
• Partner with Director to assess and identify effective staff training programs. • Evaluate, recommend and manage outside vendor training resources and programs. • Communicate and market available training opportunities to employees and providing necessary information.
• Manage training schedules/calendars, coordinate logistics, and manage enrollments organization-wide
• Maintain updated curriculum database and training records (including budget information)
• Identify future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers. • Administer onboarding and orientation for new team members. • Facilitate train-the-trainer sessions for internal subject matter experts. • Prepare training materials (presentations, collateral/materials, roster, etc.) • Collaborate with internal stakeholder management and team members to ensure the alignment of internal and external training programs with business strategies; monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
• Partner with internal stakeholder management and team members to understand the training and development needs of the organization and develop a strategy and DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 567 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/2 Training Coordinator Rev. 4/2018
roadmap for delivering the programs which will enhance employees’ skills, performance, and productivity.
• Conduct training classes, tutorials or help sessions on a group or individual basis. Teach in a classroom, lecture, demonstration, coaching or a computer lab environment as needed.
• Maintain a keen understanding of training trends, developments and best practices.
Desired Skills and Experience:
Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with different projects, like management training and soft-skills development, is also essential.
Education: BS degree in human resources, business or relevant field highly preferred.
Experience: Requires 2-3 years’ experience working with complex projects simultaneously.
Project management, training and development experience preferred.
Knowledge, Skills & Abilities:
• Excellent strategic and process thinking abilities.
• Advanced organizational skills with the ability to handle multiple assignments. • Strong communication skills both verbally and in writing • Ability to identify and develop training programs and materials in support of a variety of business outcomes.
• Hands-on experience coordinating multiple training events in a corporate setting. • Able to adapt and rapidly respond to the changing demands of a fast paced, high growth service oriented environment.
• Excellent interpersonal skills; ability to communicate and relate well with others from a variety of backgrounds and levels.
• Capable of operating effectively and efficiently as an individual contributor, team member & team leader.
• Strong administrative skills; MS Office proficiency.
• Possess a deep commitment to social services and Chrysalis’s organizational mission.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 568 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Training Partnerships Manager, Chrysalis
Click Here to Apply: Training Partnerships Manager
Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. Our Mission is to serve people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives.
Job Summary:
The Training Partnerships Manager is an integral role for the SECTOR training program. The Training Partnerships Manager will be responsible for cultivating and maintaining relationships with training partners to establish ongoing opportunities for SECTOR clients. This role will be the point of contact for all training partners and will be responsible for identifying and securing a variety of training programs for the SECTOR program.
Led by L.A. County’s Office of Diversion and Reentry (ODR), the SECTOR Program is aimed at (1) reducing unemployment and increasing earning; (2) reducing recidivism; and (3) improving behavioral health and well-being by preparing and matching people with justice involvement to jobs in high-growth industries. The program is sponsored by the Board of State and Community Corrections (BSCC) Proposition 47 Grant Program. The program seeks to serve individuals who have encountered the criminal or juvenile justice system and have a history of mild to moderate mental health and/or substance use disorders. Chrysalis will work closely with training partners to skill up clients, while also providing critical support through employment coaching to support clients in getting ready for, finding, and keeping a job.
Duties and Responsibilities include but are not limited to:
Relationship Management:
o Establish and maintain relationships with training providers, ensuring Chrysalis SECTOR clients have designated spaces in trainings.
o Thoroughly vet and review training programs within high growth sectors. o Organize regular meetings with relevant stakeholders to manage and facilitate relationships with training providers.
o Provide feedback and information to training providers regarding successes and needed improvements of current and future trainings.
Research, Outreach, and Networking:
o Research training opportunities in up-and-coming high growth sectors that lead to living wages.
o Collect all necessary information from the training providers required to enroll or implement the trainings.
o Effectively represent and market Chrysalis and SECTOR clients to outside agencies and at community events.
o Identify and attend networking opportunities to further build relationships with potential training providers.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 569 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) o Monitor and keep current on local labor market information by attending seminars, conducting online research, and participating in local organizations involved in job training and hiring.
o Collaborate with the Business Development Team to identify leads and best relationship holder
Program Support:
o In partnership with the Director of SECTOR, negotiate contracts with training providers.
o Schedule and maintain training programs and start/end dates. o Develop a streamlined enrollment process with each individual training provider to enroll SECTOR clients easily and quickly.
o Educate clients on training opportunities via in-person experiences, text, printed material, etc.
o Document and maintain a directory of available training programs, including; information on training requirements, enrollment process, and descriptions of each training
o Prepare training and employment outcome reports and other necessary documentation.
o Attend internal meetings to educate the broader Chrysalis staff on training opportunities
o Interact with clients directly and referring them to colleagues for support, when needed.
General Duties
● Adhere to all Chrysalis policies and procedures.
● Support the Chrysalis Mission and Vision and adhere to the Chrysalis Values. ● Perform other duties related to the position, as assigned.
Job Skills & Qualifications:
● Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
● Two years of experience in partnership development, public relations, sales strongly preferred.
● Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
● Knowledgeable about Southern California job market trends and growing sectors. ● Excellent written and verbal communication skills.
● Experience working with at-risk or low-income populations is a plus ● Ability to provide high-level customer service, at times outside of normal business hours ● Ability to work independently on several projects concurrently and meet deadlines. ● Strong computer skills required, including Excel, Outlook, Salesforce, and Google suite. ● Reliable transportation, and the ability to meet Chrysalis’ driving standards ● Thrive in high-paced environment.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 570 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Job Location
Downtown Los Angeles (occasional travel to other sites in SFV, Orange County, Santa Monica) – currently operating in a hybrid mode.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 571 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 Volunteer & Program Director Rev. 02.2021
Title: Volunteer & Program Director
Department: Client Services
Immediate Supervisor: Assistant Vice President, Program Operations Location: Downtown, with regular travel to other Chrysalis sites Job Summary:
The Volunteer & Program Director plays a key role in enhancing Chrysalis programming content and delivery. They will oversee Chrysalis’ volunteer program, including the recruitment, training, coordination and management of approximately 120+ weekly volunteers. In addition, they will be responsible for core program (classes, resumes, practice interviews, etc.) content development and delivery, including supporting staff/volunteer training efforts across Chrysalis sites. Volunteers are a critical part of our fundraising efforts, which the Volunteer and Program team supports in various ways. As part of the Client Services leadership team, this position plays an integral role in supporting the organization’s Strategic Plan.
Duties and Responsibilities to include but not limited to:
Manage Volunteer Pipeline and Pool to Deliver Exceptional Services to Clients Recruit, onboard, place, train, manage, engage and celebrate 120+ volunteers to provide core program services, such as class facilitation, resume development, practice interviews, online job applications and resource room upkeep, in addition to special events / skills-based volunteer opportunities.
Implement consistent and efficient recruitment and onboarding process for all volunteers, in keeping with the Chrysalis brand. Ensuring sufficient, consistent and high-quality volunteer services to meet needs.
Maintain an electronic database(s) of volunteer details (contact information, services provided, etc.) updated in an accurate and timely manner.
Working with Program Data Manager, conduct evaluation of program effectiveness with an eye toward identifying opportunities to improve program operations. Ensure volunteers meet established standards and follow Chrysalis policies and procedures in providing key services to clients.
Manage program delivery aspects of volunteer services, including forms/tools/templates/training for resume/interview volunteers as well as support for class facilitators. Develop back-up volunteer capacity by cross-training and scheduling volunteers strategically. Deliver direct service in the event that a volunteer is unavailable. In collaboration with Site Directors, respond to escalated client grievances.
Develop and Oversee Core Program Service Delivery
Oversee Chrysalis’ job readiness training program, including the Core Program (classes and 1:1 services) and additional programming (e.g., Tech Lab, Application Station, Financial Empowerment Workshops with partners), as appropriate. This includes keeping materials up-todate and making material and procedural enhancements as needed. Identify new supplemental programs, program components, and updates to existing programs, and work with the Client Services Leadership Team to plan, design, and then roll out changes.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 572 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 Volunteer & Program Director Rev. 02.2021
Incorporate best practices and standards, such as Trauma Informed Care and Cognitive Behavioral Therapy, in curriculum and training.
Work closely with the full Client Services Leadership Team to facilitate best-in-class staff meetings/training and client experiences.
Assist in the development and monitoring of program reports, evaluations, and other data collection (quantitative & qualitative). Ensure appropriate mechanisms are in place to capture data/reflect client participation.
Maintain supplies, such as workbooks, stamps and name tags, at each site necessary to conduct classes.
Provide Unique Engagement Opportunities and Manage Key Partner Relationships Work collaboratively with Development & Communications and Senior Leadership to :
o Cultivate relationships (volunteer, hiring, donor, etc.) with current and potential Chrysalis partners, including individuals, groups, and corporations. o Develop multi-faceted engagement strategies for companies seeking Corporate Social Responsibility (CSR) opportunities with Chrysalis.
o In conjunction with Development & Communication host a large annual fundraiser, staffed in large part by volunteers.
Identify and oversee a range of high impact, mission-centric volunteer activities to engage individuals/corporations with Chrysalis
Maintain the appropriate amount of engagement flexibility to engage high-profile volunteers with a variety of schedules and interests.
General Duties
Lead, support, mentor, and manage the volunteer & program team consisting of 6+ team members and additional staff/interns as needed.
Develop and foster a culture of engagement, innovation, support, transparency, and accountability.
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis target population. Minimum 3+ years of experience (or equivalent) managing volunteer program and program delivery, including experience designing curriculum, facilitating groups or teaching classes, and planning/executing events.
Bilingual (English and Spanish) strongly preferred.
Excellent teamwork and leadership skills, including the ability to coach/mentor staff, volunteers and clients.
Exceptional customer service and interpersonal skills, including the ability to use tact and Ability to work in a fast-paced, professional environment.
Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
Self-starter with “can do” attitude and initiative.
Maintain confidential information and exercise discretion.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 573 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 Volunteer & Program Director Rev. 02.2021
Ability and willingness to work occasional evenings and weekends. Facility for data and statistics, including comfort with spreadsheets and database programs. High level of proficiency in software applications including, Microsoft Office Suite, Internet and Google programs required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. Ability to get to all Chrysalis sites, by car (valid driver license and insurance required) or other method.
Excellent written, verbal communication, organization and time management skills. Thrive in a high-paced, demanding environment.
This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 574 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ver. 05.07.18
Title: Volunteer & Program Manager
Department: Client Services
Immediate Supervisor: Volunteer & Program Director
Location: Downtown LA with travel to Pacoima, Santa Monica & Anaheim Classification: Salaried, exempt
Job Summary:
The Volunteer & Program Manager plays a key role in enhancing Chrysalis programming content and delivery, managing a team of staff in Downtown and working closely with the Volunteer & Program Director. The V&P team oversees the recruitment, training, coordination, engagement, and support of approximately 125+ weekly (60+ in the Downtown center) volunteers. Supporting the work at all Chrysalis sites, this position is responsible for expanding and improving the quality of the program in order to sustain the growth of our organization and provide increasingly impactful services to our clients. The Volunteer & Program Manager will also act as the liaison with the Development and Communications department to develop and oversee unique engagement opportunities, including special events.
Duties and Responsibilities to include but not limited to:
Manage Volunteer Pipeline/Pool to Ensure High-Quality Services Delivered and Needs of Team Met Recruit, onboard, place, train, support, manage, engage, and celebrate 60+ weekly volunteers in the Downtown center to provide mission-critical services, such as class facilitation, resume development, practice interviews, online job applications, and resource room upkeep. Monitor volunteer pipeline/pool to ensure full volunteer coverage of services at the Downtown center by coordinating with VPCs in screening, placement, and onboarding of new volunteers. Develop system, including data and organizational efforts (e.g., External Relations and Chrysalis Enterprises recruitments) to anticipate volunteer coverage needs and make necessary arrangements for volunteer coverage.
Identify cross-training opportunities to build in flexible capacity to volunteer services to maximize service delivery being covered by volunteers and introduce variety into the volunteer experience. Ensure volunteers meet established standards and follow Chrysalis policies and procedures in providing key services to clients. Address escalated volunteers performance issues and take corrective action when necessary, including reassignments and terminations.
Support content development of monthly Volunteer Newsletter.
Develop and Oversee Core Program Services, Integrating with Client Services and Chrysalis Enterprises Support Volunteer & Program Director in overseeing Chrysalis’ job readiness training program, including the Core Program (classes and 1:1 services) and Enrichment Programming (e.g., Tools for Success, support groups, and Tech Lab Sessions), as appropriate. This includes keeping materials up-to-date, recruiting/supporting volunteers, and making material and procedural enhancements as needed. Maintain current understanding through meetings and shadowing of staff and client needs across departments (Client Services and Chrysalis Enterprises) to ensure all services are integrated, relevant, and build on one another.
Identify new programs, program components, and updates to existing programs, and work with Client Services Leadership Team to plan, design, and introduce changes. Oversee Resource Room (clothing, shoes, and hygiene items) management across sites, including organizing and restocking supplies.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 575 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ver. 05.07.18
Incorporate best practices and standards, such as Trauma Informed Care and Cognitive Behavioral Therapy, in curriculum and training.
Deliver direct service in the event that a volunteer is unavailable. In collaboration with Site Directors, respond to escalated client grievances.
Deliver Exceptional Engagement Opportunities and Support Mission-Critical Fundraising Events Identify variety of unique and meaningful (i.e., useful for staff and of interest volunteers) individual and group volunteer opportunities for up to 50 volunteers at a time. Develop supporting guidelines and trainings for use by larger Volunteer & Program and Development & Communications teams. Identify volunteer roles, develop appropriate trainings, oversee day-of logistics, and participate in debrief sessions for a variety of events, including corporate days of service, Chrysalis fundraising events, and large programs (e.g., Women’s Empowerment).
Participate/Lead planning, support, and day-of logistics for Client Service initiatives for distinct volunteer engagement opportunities, such as Industry Panels, Open Houses, and Holiday Events. Develop and manage volunteer databases, using Applicant Stack/Service Point/Raiser’s Edge including ongoing volunteers and those interested in discrete opportunities. Plan and manage day-of-logistics for VIP and group experiences in close collaboration with the Development & Communications team.
General Duties
Lead, support, mentor, and manage a growing Volunteer & Program team consisting of 2+ team members and additional staff/interns as needed.
Develop and foster a culture of engagement, innovation, support, transparency, and accountability. Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned.
Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis client population. Bachelor’s degree or equivalent experience required.
Minimum 1-2 years managing volunteer program and designing/delivering programming or equivalent customer service, leadership, and training experience.
Bilingual (English and Spanish) preferred.
Exceptional event planning and project management skills required. Excellent teamwork and leadership skills, including the ability to coach/mentor staff, volunteers, and clients. Excellent written, verbal communication are required. Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions.
Strong organizational skills, including effective time management and the ability to work and make decisions independently. Ability to multi-task and prioritize appropriately yet maintain flexibility. Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines. Ability to work in a fast-paced, professional environment. Self-starter with “can do” attitude and initiative.
Maintain confidential information and exercise discretion. Ability and willingness to work occasional evenings and weekends. Facility for data and statistics, including comfort with spreadsheets and database programs. High level of proficiency in software applications including, Microsoft Office Suite, Internet, and Google programs required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications.
Car with valid driver license and insurance required. Ability to lift 25 lbs.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 576 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) ver. 05.07.18
I certify that I have read and understand the responsibilities assigned to this position Employee Signature:
_________________________________________________
Printed Name: Date:
____________________________ __________________
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 577 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/1 VP-Enterprises Job Description Rev. 9/07
Title: VP- Enterprises
Department: Enterprises
Immediate Supervisor: President/Chief Executive Officer Location:
Classification:
Downtown Business Center
Salaried, Exempt
Job Summary:
Chrysalis’ VP of Enterprises directly supervises the Director of Business Partnerships, Director of Operations, Director of Customer Services and leads a staff of 10 field supervisors and 15 assistant supervisors in securing opportunities and delivering excellent service to businesses and government agencies throughout Los Angeles.
Duties and Responsibilities to include but not limited to:
Managing and monitoring the financials and contracts of CE to achieve program goals and ensure excellent service delivery
Strategic planning for CE to include business/revenue growth, operations/logistics, customer and client service, and marketing
Reviewing and approving CE contracts (budget and scope of work) to assure delivery of services
Overseeing management of the day-to-day operations of CE including but not limited to logistics, vehicles, employees, customer relations, and supervisors Managing the interface between CE and the Chrysalis employment program Managing CE insurance and grants
Negotiating new contracts and contract renewals
Managing customer relationships
High-level decision-making and problem solving related to the operations of CE Leading, training, and supporting staff
Serving as a liaison to organizations, associations, foundations, and business customers
Job Skills & Qualifications:
At least five years work experience in a related field Extraordinary management, customer relations, communication, and people skills Ability to plan and execute
Superb problem solving and decision making skills
Should possess a deep commitment to social services and the Chrysalis Mission Bachelors and/or Masters degrees in a relevant field helpful but not required DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 578 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1/3 VP, Strategy & External Affairs Rev. 12/16
Title: VP, Strategy & External Relations
Department: Senior Staff
Immediate Supervisor: President & CEO
Location: Downtown LA primarily, with regular travel
Job Summary:
The VP, Strategy & External Relations leads Chrysalis’ partnerships and community relationships in order to foster funding opportunities, to strategically position the agency in the community including communities in which we might expand – and to best meet the needs of our clients and achieve our mission. The VP, Strategy & External Relations builds and maintains relationships with key government stakeholders, cultivates potential funding opportunities, advocates for key policy issues central to our work, and serves as a liaison to organizations throughout LA County. The VP also works closely with fellow senior staff members – in particular the VP, Program Operations, and VP, Chrysalis Enterprises to guide the overall program strategy and use of best practices in our program.
Major Areas of Responsibility:
1. Program Strategy and Best Practices
2. Partner Relationship Management
3. Public Sector Funding
4. Agency Leadership
Program Strategy and Best Practices
Working with the VP, Program Operations, and VP, Chrysalis Enterprises, helps guide the overall direction of the program and services, taking into consideration the environments Chrysalis operates.
Monitors program best practices and brings both research and expert practitioners in the field back to staff in our offices to incorporate and infuse those programmatic tools into our model. Identifies strategies to address clients’ barriers needs, including filling gaps in referral partner relationships around each of Chrysalis’ sites, working with the VP, Program Operations to implement such strategies.
Working closely with the senior team, leads Chrysalis’ site expansion efforts in accordance with our strategic plan, identifying new communities where there is a need and, when ready, moving forward to explore and make decisions regarding the next communities for Chrysalis offices.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 579 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2/3 VP, Strategy & External Affairs Rev. 12/16
Manages the Program Manager, Strategic Initiatives, whose work guides a range of special projects including program improvement initiatives and agency expansion plans.
Partner Relationship Management
Manages partner relationships in the service provider community, including actively participating in provider collaboratives and coalitions. Represents agency in public forums, in coordination with President & CEO and other senior staff.
Builds and maintains relationships with elected and appointed public officials and their office staff so as to maximize Chrysalis’ potential funding opportunities and to ensure our position as a leader in the community.
Stays abreast of policy issues impacting our clients, our areas of impact (i.e. homelessness, reentry, social enterprise, workforce development), and our agency. Working with senior staff, and board when appropriate, works to advocate for targeted issues, in partnership with other service providers and partners.
Public Sector Funding
Builds and maintains relationships with current and future partners involved in Chrysalis projects, positioning agency to successfully deliver on goals and objectives. Examples include, LA:RISE, Breaking Barriers, the Housing & Jobs Collaborative, as well our work with REDF and our funding through the Social Innovation Fund (SIF).
Monitors and explores opportunities for government funding, leading efforts to secure new funding when there is a fit. When appropriate, manages consultants and/or internal resources in writing and submitting proposals.
Working closely with the VP, Program Operations, VP, Chrysalis Enterprises, Director of Program Data, and Site Directors, monitors and supports performance goals on government grants and contracts as well as communication with key funder relationships.
Agency Leadership
In collaboration with other senior staff, responsible for developing and managing the public sector funding aspects of Chrysalis’ annual budget.
Works closely with the Board of Directors, attending meetings of the Board and other committees as needed.
Plays an active, collaborative role as a member of the Senior Leadership Team.
Job Skills & Qualifications:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 580 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3/3 VP, Strategy & External Affairs Rev. 12/16
Master’s Degree and/or eight years working in homeless services and/or workforce development. Demonstrated exceptional teamwork, leadership, critical thinking, and problem solving skills. Excellent interpersonal skills, as well as verbal, written, communication, organizational, and data skills.
Attention to detail, high standards, initiative, and follow through. Bilingual (English and Spanish) strongly preferred.
Strong understanding and/or experience working with homeless, ex-offender, low-income, and recovering populations.
Demonstrates the calmness and efficiency necessary to perform activities involving multiple demands, many details, and frequent changes.
Work habits characterized by confidentiality, good judgment, diplomacy, and tact. Ability to work occasional evenings and weekends.
Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Car, valid driver’s license and insurance required.
I acknowledge receipt and understanding of the aforementioned job description. ____________________________ __________________________ _______ Printed Name Signature Date
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 581 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
CHRYSALIS GRIEVANCE
PROCEDURE
Permanent & Transitional
Staff
Constructive criticism by clients/staff are invited and encouraged. Complaints are handled informally whenever possible to address situations and implement solutions as they arise.
The direct supervisor will set up an appointment with the person filing the complaint (“complainant”) within three (3) working days of receiving the complaint.
If the meeting between the complainant and direct supervisor does not satisfactorily resolve the issue, a written grievance must then be filed and reported to:
• Chrysalis Human Resources Downtown & Inland Empire: Caramie Brown, Director of Human Resources, Chrysalis, 522 S. Main Street, Los Angeles, CA 90013 & 1450 E Cooley Dr, Colton, CA 92324 email:
[email protected]
If the grievance can still not be satisfactorily resolved, within 10 working days of this decision, the matter will be transferred to a third party for dispute resolution: Dispute Resolution Program, 222 S. Hill Street, Suite 600, Los Angeles, CA 90012, (213) 485- 8324, fax (213) 485-8565. In the event that the unresolved grievance involves a client funded under a Los Angeles Homeless Services Authority contract, LAHSA will be notified.
If the complainant does not receive a decision within 60 days of filing the grievance, the complainant has the right to file an appeal with the State. S/he may request a state hearing by submitting a written notice of appeal to the Chief, Compliance Review Division, MIC 22-M, Employment Development Department, P.O. Box 826880, Sacramento, CA 94280-0001.
If the State has not issued a decision within the 60-day time limit, the complainant can file an appeal to the Secretary of Labor no later than 120 days after the filing of the grievance with the State. S/he must submit the request by certified mail Attention: ASET, Secretary, U. S. Department of Labor, 200 Constitution Avenue, NW, Washington, DC 20210. • Carlyne Ervin, Vice President, Human Resources, 522 S. Main Street, Los Angeles, CA 90013. The complaint will be addressed in accordance with standard California employment practices. [email protected]
• Chrysalis Human Resources Downtown & Inland Empire: Caramie Brown, Director of Human Resources, Chrysalis, 522 S. Main Street, Los Angeles, CA 90013 & 1450 E Cooley Dr, Colton, CA 92324 The procedures set out above also apply to any Americans With Disabilities Act (ADA)-related grievance.
Client/Employee Signature: Date:
Supervisor Signature: Date:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 582 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Client has been offered a copy of this document.
Name:
Date of Birth: OR Chrysalis ID Number:
Name of staff member of whom the complaint is being made:
Mailing address:
Phone: Email:
Preferred contact method: Best time to reach you:
Please provide a clear, concise statement of the facts, including dates of the alleged violation in the space below:
Please propose a solution to the complaint above that would satisfy the person filing the grievance:
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 583 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 584 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Exhibit B
REPORTS REPORT PERIOD REPORT DEADLINE
Mid-Year Program and Fiscal
Status Reports 7/1/2023 – 12/31/2023 Monday, February 5, 2024 Year-End Program and Fiscal
Status Reports 7/1/2023 – 6/30/2024 Monday, August 5, 2024 Reporting Period: Use the drop-down box to select the appropriate reporting period (Program Budget, MidYear, or Year-End).
Total City Funds Received/Expended to Date, Cash Balance: Enter the amount and balance of City funds received year-to-date (at Mid-Year and Year-End only).
Please Note: All reports and supporting documents submitted to the City are considered public record and are subject to disclosure under the Public Records Act. Further note that staff may use the information herein, in whole or in part, to provide Council and the public with reports of agency performance, including demographics, outcomes, successes, findings, and concerns. To the extent possible, please avoid inclusion of any Personally Identifiable Information (PII), or other confidential information, except where absolutely necessary.
FY 2023-24 Human Services Grants Program
Program Budget and Evaluation Workbook
OVERVIEW
HSGP grantees will use this document as a single tool to:
1) Establish the Program Budget
2) Submit Mid-Year Reporting
3) Submit Year-End Reporting
For organizations granted funding for more than one program, a separate Exhibit B (Program Budget and Evaluation Workbook) and corresponding Exhibit A (Program Plan) is required for each program.
PROGRAM BUDGET & FISCAL REPORT TAB:
Provide line-item detail as specified in each section of the template and verify all calculations. Program Budgets will not be accepted if any of the required information is incomplete or if the calculations are incorrect. Completed sections will be locked for editing once approved by City staff. Any subsequent updates required due to approved Budget Modifications will be incorporated by City staff.
You may only input data into the shaded cells, as described in the instructions below. All other cells are locked for editing. Cells containing formulas will automatically calculate. Please report any issues to [email protected]
SECTION I: BUDGET SUMMARY
The Budget Summary block contains locked cells and will automatically populate subtotals as you fill out the Line Item Detail in Section II.
Agency Name/Program Name: Enter the name of your Agency and Program. Please ensure consistency of naming across all Exhibits
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 585 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Follow the instructions provided at the top of each section and/or worksheet.
For each line item, enter information into the appropriate shaded cells, as follows:
Program Budget: Complete columns A-H with program budget detail (Pale Green) Mid-Year Report: Complete column J with year-to-date expenditures (Light Grey) Year-End Report: Complete column K, Update Column N with year-end expenditures (Light Grey) INSERTING ROWS: When inserting additional rows, please do so at least one line below the first row or above the last row in that section or the totals will not calculate correctly.
Note: Column J "SM MID-YEAR EXPEND" and Column K "SM YEAR-END EXPEND" should be completed for SM grant funding only. Column N "YEAR-END TOTAL PROGRAM EXPEND' includes all funding sources.
For Mid-Year and Year-End Reports only: Provide a brief explanation for any significant variances to budget in the appropriate Agency Variance Report columns O and Q.
A significant variance is one that will modify the Program Budget by 10% or more and by not less than $1000 as follows:
- The subtotal of any expenditure category in Section II: Lite Item Detail (subsections 1A - 6) - Any subcontract with an organization providing direct client services; or - Any subsidy, stipend, grant, or award to program participants or direct service providers.
If the above criteria are met, your agency should request a budget modification in order to reallocate funds for optimal service delivery.
ALL OTHER SECTIONS / TABS
SECTION II: LINE ITEM DETAIL
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 586 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
CITY OF SANTA MONICA
FY 2023-24 PROGRAM BUDGET & FISCAL REPORTING TEMPLATE
SECTION I: BUDGET SUMMARY
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
AGENCY NAME: The Chrysalis Center 1A. Staff Salaries $ 1,647,522 $ 205,901 $ 1,441,622 $ - $ - $ - 0% $ - PROGRAM NAME: Chrysalis Santa Monica Employment Center (SMEC) 1B. Staff Fringe Benefits $ 472,597 $ 50,769 $ 421,828 $ - $ - $ - 0% $ -
2. Consultant Services $ 62,195 $ - $ 62,195 $ - $ - $ - N/A $ -
3. Operating Expenses $ 122,844 $ 2,563 $ 120,282 $ - $ - $ - 0% $ - REPORTING PERIOD: FY 2023-24 Program Budget: 7/1/23 - 6/30/24 4. Direct Client Support $ 82,000 $ 3,550 $ 78,450 $ - $ - $ - 0% $ -
5. Other $ 24,830 $ - $ 24,830 $ - $ - $ - N/A $ -
6. Indirect Administrative Costs $ 258,028 $ 20,000 $ 238,028 $ - $ - $ - 0% $ - A. Total City Funds Disbursed to Date: $ - 7. TOTAL BUDGET $ 2,670,017 $ 282,783 $ 2,387,234 $ - $ - $ - 0% $ - B. Total City Funds Expended to Date: $ -
C. Cash Balance (Line A - Line B): $ -
SECTION II: LINE ITEM DETAIL
1A. Staff Salaries
List all paid program and administrative positions (both City and non-City funded) and complete all fields below.
Staff Name Title Position Classification
FTE (Agency
Wide)
% FTE to
Program
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Bianca Smith Assistant Vice President, Program Opera Senior/Executive Management 1.00 20% $ 30,680 $ 6,136 $ 24,544 $ - $ - $ - 0% $ - Trevor Kale VP, Chrysalis Enterprises Senior/Executive Management 1.00 10% $ 22,258 $ - $ 22,258 $ - $ - $ - N/A $ - Molly Larson VP, Program Operations Senior/Executive Management 1.00 15% $ 41,220 $ 6,183 $ 35,037 $ - $ - $ - 0% $ - Michael Graff-Weisner VP, Strategy & External Relations Senior/Executive Management 1.00 10% $ 29,417 $ - $ 29,417 $ - $ - $ - N/A $ - Mark Loranger President & Chief Executive Officer Senior/Executive Management 1.00 2% $ 5,883 $ - $ 5,883 $ - $ - $ - N/A $ - Carlyne Ervin VP, Human Resources Senior/Executive Management 1.00 10% $ 19,292 $ - $ 19,292 $ - $ - $ - N/A $ - TBD VP, Finance & IT Senior/Executive Management 1.00 10% $ 19,240 $ 1,924 $ 17,316 $ - $ - $ - 0% $ - Grace Fitzgerald Assistant Vice President, Chrysalis Enterp Senior/Executive Management 1.00 10% $ 10,127 $ 1,013 $ 9,114 $ - $ - $ - 0% $ - John Sonego VP, Development and Communications Direct Service Provision/Program Staff 1.00 10% $ 11,440 $ 1,144 $ 10,296 $ - $ - $ - 0% $ - Nancy Martinez Community Engagement Manager Direct Service Provision/Program Staff 1.00 20% $ 19,906 $ - $ 19,906 $ - $ - $ - N/A $ - Shannon Miner Community Engagement Coordinator Direct Service Provision/Program Staff 1.00 100% $ 52,003 $ 18,201 $ 33,802 $ - $ - $ - 0% $ - Kevin Glover Director of Program Operations, Santa M Direct Service Provision/Program Staff 1.00 100% $ 93,600 $ 32,760 $ 60,840 $ - $ - $ - 0% $ - Ricardo Alfaro Senior Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 62,127 $ 15,532 $ 46,595 $ - $ - $ - 0% $ - Richard Ferrari Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 47,915 $ 16,770 $ 31,145 $ - $ - $ - 0% $ - Cecilia Gomez Program Manager, Client Services Direct Service Provision/Program Staff 0.50 100% $ 67,600 $ 30,420 $ 37,180 $ - $ - $ - 0% $ - TBD Client Services Administrator Direct Service Provision/Program Staff 1.00 100% $ 47,374 $ 18,950 $ 28,424 $ - $ - $ - 0% $ - Nayelie Zazueta Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 47,840 $ 19,136 $ 28,704 $ - $ - $ - 0% $ - Nicole Kauhola Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 46,488 $ 16,271 $ 30,217 $ - $ - $ - 0% $ - TBD Client Services Coordinator Direct Service Provision/Program Staff 1.00 100% $ 47,785 $ 19,114 $ 28,671 $ - $ - $ - 0% $ - Margarita Rameriz Floater Employment Specialist Direct Service Provision/Program Staff 1.00 20% $ 51,765 $ - $ 51,765 $ - $ - $ - N/A $ - Sawyer Auer Volunteer & Program Coordinator Direct Service Provision/Program Staff 1.00 100% $ 7,826 $ 2,348 $ 5,478 $ - $ - $ - 0% $ - Brianna Dau Business Development Manager, SECTO Direct Service Provision/Program Staff 1.00 20% $ 19,501 $ - $ 19,501 $ - $ - $ - N/A $ - Emily Dannenberg Sr.Career Coach, SECTOR Direct Service Provision/Program Staff 1.00 80% $ 43,264 $ - $ 43,264 $ - $ - $ - N/A $ - Alan Zeng Director, SECTOR Direct Service Provision/Program Staff 1.00 20% $ 28,080 $ - $ 28,080 $ - $ - $ - N/A $ - Hannah Allison Program Administrator, SECTOR Direct Service Provision/Program Staff 1.00 20% $ 16,711 $ - $ 16,711 $ - $ - $ - N/A $ - Gloria Pintor Career Coach, SECTOR Direct Service Provision/Program Staff 1.00 20% $ 8,917 $ - $ 8,917 $ - $ - $ - N/A $ - Edna Rivera Training Partnership Manager, SECTOR Direct Service Provision/Program Staff 1.00 20% $ 27,689 $ - $ 27,689 $ - $ - $ - N/A $ - Jennifer Rojas Career Coach, SECTOR Direct Service Provision/Program Staff 1.00 20% $ 9,143 $ - $ 9,143 $ - $ - $ - N/A $ - Adam Hirsch Director Of Business Development Administrative Support 1.00 15% $ 31,980 $ - $ 31,980 $ - $ - $ - N/A $ - Reginald Cooper Sr Operations Manager, Works Direct Service Provision/Program Staff 1.00 15% $ 11,250 $ - $ 11,250 $ - $ - $ - N/A $ - Sharif Fahim Sr Operations Manager, Works Direct Service Provision/Program Staff 1.00 15% $ 11,700 $ - $ 11,700 $ - $ - $ - N/A $ - Oscar Moran Sr. Operations Supervisor, Works Direct Service Provision/Program Staff 1.00 15% $ 9,751 $ - $ 9,751 $ - $ - $ - N/A $ - Nelly Macias Sanchez Senior Operations Manager, Works Direct Service Provision/Program Staff 1.00 15% $ 11,250 $ - $ 11,250 $ - $ - $ - N/A $ - Ruben Borrero Director of Program Operations Administrative Support 1.00 15% $ 14,040 $ - $ 14,040 $ - $ - $ - N/A $ - Martin Tominaga Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,025 $ - $ 7,025 $ - $ - $ - N/A $ - Frederick Elias Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,654 $ - $ 7,654 $ - $ - $ - N/A $ - Brittany Williams Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,220 $ - $ 7,220 $ - $ - $ - N/A $ - Garrison Brosnan Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,360 $ - $ 7,360 $ - $ - $ - N/A $ - Kristina Morgan Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,411 $ - $ 7,411 $ - $ - $ - N/A $ - Jose Lara Internal Operations Coordinator Direct Service Provision/Program Staff 1,00 15% $ 7,025 $ - $ 7,025 $ - $ - $ - N/A $ - TBD Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 6,735 $ - $ 6,735 $ - $ - $ - N/A $ - Daniel Sangronis Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 15% $ 7,025 $ - $ 7,025 $ - $ - $ - N/A $ - Jessi Heffington Business Development Coordinator Direct Service Provision/Program Staff 1.00 15% $ 6,630 $ - $ 6,630 $ - $ - $ - N/A $ - TBD Sr Operations Manager Roads Direct Service Provision/Program Staff 1.00 15% $ 7,800 $ - $ 7,800 $ - $ - $ - N/A $ - Yelena Litvak Sr Internal Operations Manager Direct Service Provision/Program Staff 1.00 15% $ 6,448 $ - $ 6,448 $ - $ - $ - N/A $ - Emeline Neau Director of Operations Works Direct Service Provision/Program Staff 1.00 15% $ 13,875 $ - $ 13,875 $ - $ - $ - N/A $ - Elizabeth Wilson Director of Operations Staffing Direct Service Provision/Program Staff 1.00 15% $ 8,528 $ - $ 8,528 $ - $ - $ - N/A $ - Emily Van Ostran Sr Operations Manager Staffing Direct Service Provision/Program Staff 1.00 15% $ 6,448 $ - $ 6,448 $ - $ - $ - N/A $ - Alana Edwards Operations Manager Staffing Direct Service Provision/Program Staff 1.00 15% $ 5,408 $ - $ 5,408 $ - $ - $ - N/A $ - Mal Asia Muhammad Operations Coordinator Staffing Direct Service Provision/Program Staff 1.00 15% $ 3,747 $ - $ 3,747 $ - $ - $ - N/A $ - Mariah Melgoza Retention Coordinator Direct Service Provision/Program Staff 0.50 20% $ 10,000 $ - $ 10,000 $ - $ - $ - N/A $ - Faviola Leonard Volunteer & Program Director Direct Service Provision/Program Staff 1.00 20% $ 9,782 $ - $ 9,782 $ - $ - $ - N/A $ - Lucille Taylor Salesforce Training Coordinator Direct Service Provision/Program Staff 1.00 20% $ 10,400 $ - $ 10,400 $ - $ - $ - N/A $ - Afton Branche- Wilson Director of Policy & Government Relation Administrative Support 1.00 20% $ 19,000 $ - $ 19,000 $ - $ - $ - N/A $ - Frances Gutierrez Data & Grants Administrator Administrative Support 1.00 20% $ 10,401 $ - $ 10,401 $ - $ - $ - N/A $ - Stephanie Tyson Accounting Manager Administrative Support 1.00 20% $ 15,142 $ - $ 15,142 $ - $ - $ - N/A $ - DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 587 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Jessica Marin Volunteer & Program Manager Administrative Support 1.00 10% $ 7,182 $ - $ 7,182 $ - $ - $ - N/A $ - Tyler Myers Director Of Finance & Controller Administrative Support 1.00 20% $ 30,160 $ - $ 30,160 $ - $ - $ - N/A $ - Marseilles Addison Grants & Contract Manager Administrative Support 1.00 20% $ 16,640 $ - $ 16,640 $ - $ - $ - N/A $ - Christopher Corpus IT Director Administrative Support 1.00 20% $ 24,960 $ - $ 24,960 $ - $ - $ - N/A $ - Vivian Chan Accounts Receivable Specialist Administrative Support 1.00 20% $ 11,236 $ - $ 11,236 $ - $ - $ - N/A $ - Susan Nieves Manager of Data Analytics Administrative Support 1.00 20% $ 13,520 $ - $ 13,520 $ - $ - $ - N/A $ - Xavier Pierce Data & Grants Administrator Administrative Support 1.00 20% $ 10,401 $ - $ 10,401 $ - $ - $ - N/A $ - Henry Vuong IT Support Specialist Administrative Support 1.00 20% $ 14,560 $ - $ 14,560 $ - $ - $ - N/A $ - Eric Fong Data & Grants Manager Administrative Support 1.00 20% $ 14,040 $ - $ 14,040 $ - $ - $ - N/A $ - Elizabeth Ford Director of Program Data Administrative Support 1.00 20% $ 20,800 $ - $ 20,800 $ - $ - $ - N/A $ - Wilfredo Abitia Facilities & Maintenance Assistant Administrative Support 1.00 20% $ 8,399 $ - $ 8,399 $ - $ - $ - N/A $ - Saul Gonzalez Facilities & Maintenance Manager Administrative Support 1.00 20% $ 15,600 $ - $ 15,600 $ - $ - $ - N/A $ - Ingrid Guzman Human Resources Coordinator Administrative Support 1.00 20% $ 9,734 $ - $ 9,734 $ - $ - $ - N/A $ - Caramie Brown Human Resources Director Administrative Support 1.00 20% $ 19,240 $ - $ 19,240 $ - $ - $ - N/A $ - Daniel Hirsch Human Resources Generalist Administrative Support 1.00 20% $ 13,520 $ - $ 13,520 $ - $ - $ - N/A $ - TBD Payroll & Compliance Manager Administrative Support 1.00 20% $ 14,560 $ - $ 14,560 $ - $ - $ - N/A $ - Jasmine Vasquez Payroll Coordinator Administrative Support 1.00 20% $ 9,734 $ - $ 9,734 $ - $ - $ - N/A $ - Rebecca Bacon Training Manager Administrative Support 0.50 20% $ 17,306 $ - $ 17,306 $ - $ - $ - N/A $ - TBD Network Manager Administrative Support 1.00 20% $ 22,281 $ - $ 22,281 $ - $ - $ - N/A $ - Wendy Sanchez Program Data Manager Administrative Support 1.00 20% $ 14,560 $ - $ 14,560 $ - $ - $ - N/A $ - Sophie Korchek Manager of Engagement & Internal Com Administrative Support 1.00 10% $ 7,766 $ - $ 7,766 $ - $ - $ - N/A $ - Mark Cohen Human Resources Director Operations M Administrative Support 1.00 20% $ 18,000 $ - $ 18,000 $ - $ - $ - N/A $ - Danika Edwards Human Resources Coordinator Administrative Support 1.00 20% $ 9,734 $ - $ 9,734 $ - $ - $ - N/A $ - Kay Brown Human Resources Generalist Administrative Support 1.00 20% $ 13,520 $ - $ 13,520 $ - $ - $ - N/A $ - Jasmine Yarbrough Human Resources Coordinator Administrative Support 1.00 20% $ 9,734 $ - $ 9,734 $ - $ - $ - N/A $ - Kharaam Sharifpour Salesforce Database Administrator Administrative Support 1.00 20% $ 15,434 $ - $ 15,434 $ - $ - $ - N/A $ - Jovani Garcia Salesforce Database Administrator Administrative Support 1.00 20% $ 15,600 $ - $ 15,600 $ - $ - $ - N/A $ - Rasheedah Scott Data and Grants Manager Administrative Support 1.00 20% $ 14,040 $ - $ 14,040 $ - $ - $ - N/A $ - Mallory Loring Director of Donor Engagement and Com Administrative Support 1.00 20% $ 19,136 $ - $ 19,136 $ - $ - $ - N/A $ - $ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
1A. Staff Salaries TOTAL $ 1,647,522 $ 205,901 $ 1,441,622 $ - $ - $ - 0% $ - 1B. Staff Fringe Benefits
List each fringe benefit as a percentage of total staff salaries listed above (FICA, SUI, Workers’ Compensation, Medical Insurance, Retirement, etc.).
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
OADSI (6.2% up to $7,000 SS + 1.45% Medicare) $ 118,231 $ 9,045 $ 109,186 $ - $ - $ - 0% $ - SUI (6.2% of first $7,000) $ 101,108 $ 6,269 $ 94,839 $ - $ - $ - 0% $ - CA ETT (0.1% of first $7,000) $ 1,631 $ 228 $ 1,403 $ - $ - $ - 0% $ - Worker's Compensation (1.43%) $ 23,320 $ 3,265 $ 20,055 $ - $ - $ - 0% $ - Medical Insurance (14%) $ 228,308 $ 31,963 $ 196,345 $ - $ - $ - 0% $ - $ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
1B. Staff Fringe Benefits TOTAL $ 472,597 $ 50,769 $ 421,828 $ - $ - $ - 0% $ -
2. Consultant Services
List each consultant to be funded. Include type of service, total budgeted expense, and any additional information to support the use of consultants as opposed to staff or volunteers.
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Mental Health Services $ 36,960 $ - $ 36,960 $ - $ - $ - N/A $ - Consulting and Salesforce Database Subscription $ 25,235 $ - $ 25,235 $ - $ - $ - N/A $ - $ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
2. Consultant Services TOTAL $ 62,195 $ - $ 62,195 $ - $ - $ - N/A $ -
3. Operating Expenses
List all operating expenses [e.g., space/rent expense, utilities, facility maintenance, equipment, insurance, office supplies, printing, audit fees, travel, training, etc.].
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Repairs & Maintenance $ 30,000 $ - $ 30,000 $ - $ - $ - N/A $ - Equipment Rental $ 10,584 $ - $ 10,584 $ - $ - $ - N/A $ - Computer $ 15,485 $ 1,549 $ 13,936 $ - $ - $ - 0% $ -
Printing & Publications $ 1,000 $ - $ 1,000 $ - $ - $ - N/A $ - Postage & Shipping $ 1,500 $ - $ 1,500 $ - $ - $ - N/A $ - Utilities $ 9,500 $ 380 $ 9,120 $ - $ - $ - 0% $ -
Telephone $ 23,000 $ - $ 23,000 $ - $ - $ - N/A $ -
Liability Insurance $ 7,500 $ - $ 7,500 $ - $ - $ - N/A $ - Office Supplies $ 2,446 $ 245 $ 2,201 $ - $ - $ - 0% $ - Other Operating $ 14,059 $ - $ 14,059 $ - $ - $ - N/A $ - Parking $ 7,770 $ 389 $ 7,382 $ - $ - $ - 0% $ -
$ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
3. Operating Expenses TOTAL $ 122,844 $ 2,563 $ 120,282 $ - $ - $ - 0% $ - DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 588 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional
4. Direct Client Support
List any expenses associated with direct service provision, individual client support, scholarships, or stipends. Include estimated number of recipients.
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Client Bus Fare $ 35,500 $ 3,550 $ 31,950 $ - $ - $ - 0% $ - Client Fund $ 25,000 $ - $ 25,000 $ - $ - $ - N/A $ -
Material Needs Fund $ 6,000 $ - $ 6,000 $ - $ - $ - N/A $ - Driver's License Access Fund $ 1,000 $ - $ 1,000 $ - $ - $ - N/A $ - Scholarship Fund $ 10,000 $ - $ 10,000 $ - $ - $ - N/A $ - Client Events & Programs $ 2,500 $ - $ 2,500 $ - $ - $ - N/A $ - Dues & Sub, Books & Journals $ 2,000 $ - $ 2,000 $ - $ - $ - N/A $ - $ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
4. Scholarships/Stipends TOTAL $ 82,000 $ 3,550 $ 78,450 $ - $ - $ - 0% $ -
5. Other
List any program expense not appropriate for any of the above line items and provide justification.
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Depreciation & Amortization $ 13,500 $ - $ 13,500 $ - $ - $ - N/A $ - Seminars & Training $ 3,330 $ 3,330 $ - $ - $ - N/A $ - Recruitment $ 8,000 $ - $ 8,000 $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
$ - $ - $ - $ - $ - $ - N/A $ -
5. Other TOTAL $ 24,830 $ - $ 24,830 $ - $ - $ - N/A $ -
6. Indirect Administrative Costs
Santa Monica Grant budgets may include Indirect Administrative Costs as follows:
Rates 10% or less of total SM grant: Shall be considered de minimis and will be accepted without further supporting documentation Rates above 10% of total SM grant: Must be accompanied by documentation of the agency’s federally-negotiated indirect cost rate.
Description
TOTAL
PROGRAM
BUDGET
SM GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
SM
MID-YEAR
EXPEND.
SM
YEAR-END
EXPEND.
SM TOTAL
EXPEND.
SM PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Indirect Administrative Costs Rate: 7.073% $ 258,028 $ 20,000 $ 238,028 $ - $ - $ - 0% $ - $ - $ - $ - $ - $ - $ - N/A $ -
6. Indirect Administrative Costs TOTAL $ 258,028 $ 20,000 $ 238,028 $ - $ - $ - 0% $ -
7. TOTAL BUDGET $ 2,670,017 $ 282,783 $ 2,387,234 $ - $ - $ - 0% $ - SECTION III: NON-CITY PROGRAM FUNDING
List non-City sources of funding included in your Total Program Budget. For Government Grants ONLY, indicate Type of funding source (Federal, State, or County/Local) When establishing the Program Budget: The total of PROJECTED NON-CITY FUNDING (column I below) below should match the total of NON-CITY PROGRAM BUDGET (column I above).
At Year-End Only: YEAR-END ACTUAL NON-CITY FUNDING (column L below) should equal YEAR-END TOTAL PROGRAM EXPEND (column N above) less SM TOTAL EXPEND (column L above). If not, a variance will populate in YEAR-END NON-CITY FUNDING VARIANCE (Column N below) and you will need to correct the discrepancy.
Source Description
PROJECTED NONCITY FUNDING
1st PERIOD
ACTUAL
NON-CITY
FUNDING
2nd PERIOD
ACTUAL
NON-CITY
FUNDING
YEAR-END
ACTUAL
NON-CITY
FUNDING
YEAR-END
NON-CITY
FUNDING
CHECK
YEAR-END
NON-CITY
FUNDING VARIANCE
1. Government Grants
LA RISE DEO - West LA, JCOD, others County/Local $ 387,251 $ - $ - $ - CFET, FEMA, others Federal $ 198,421 $ - $ - $ -
2. Private/Corporate Grants
$ 180,000 $ - $ - $ -
$ - $ - $ - $ -
3. Individual Donations
$ 544,952 $ - $ - $ -
$ - $ - $ - $ -
4. Fundraising Events
$ 365,517 $ - $ - $ -
$ - $ - $ - $ -
5. Fees for Service
$ 711,094 $ - $ - $ -
$ - $ - $ - $ -
6. Other
$ - $ - $ - $ -
$ - $ - $ - $ -
7. TOTAL TOTAL NON-CITY PROGRAM FUNDING $ 2,387,234 $ - $ - $ - $ - $ - SECTION IV: SUPPORTING DOCUMENTATION: The City requires grantees to submit supporting documentation along with their Mid-Year and Year-End Fiscal Status Reports. Documentation MUST provide a detailed accounting of expenditures charged to the Santa Monica grant and MUST reconcile to total Santa Monica grant expenditures for the associated period. Acceptable forms of documentation will be generated from the grantee’s financial system and include General Ledger or Profit and Loss Detail reports. The City WILL NOT ACCEPT documentation that does provide sufficient detail and/or does not reconcile to total Santa Monica grant expenditures for the associated period.
SUPPORTING DOCUMENTATION FOR SM GRANT EXPENDITURES (MID-YEAR) DATE UPLOADED TO SHAREPOINT:
SUPPORTING DOCUMENTATION FOR SM GRANT EXPENDITURES (YEAR-END) DATE UPLOADED TO SHAREPOINT:
By submitting this report to the Human Services Division, I certify that this report is true, complete and accurate to the best of my knowledge and that all disbursements have been made in compliance with the conditions of the Grant Agreement and for the purposes indicated.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 589 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Cash Match Calculation
CITY OF SANTA MONICA
FY 2023-24 CASH MATCH CALCULATOR
AGENCY NAME: The Chrysalis Center
PROGRAM NAME: Chrysalis Santa Monica Employment Center (SMEC)
PROGRAM STATUS REPORT
FY 2023-24
Annual Target
FY 2023-24
Year-End Actual
Total Program Participants 800 0
Total Santa Monica Program Participants (SMPP) 150 0
Level of Service to SMPP (%) 18.8% N/A
FISCAL STATUS REPORT
FY 2023-24
Total Program
Budget
FY 2023-24
SM Grant Budget
FY 2023-24
Total Program
Expend.
FY 2023-24
SM Grant Budget
Expend.
Program Expenditures $ 2,670,017 $ 282,783 $ - $ -
CASH MATCH CALCULATOR
Level of Service to SMPP: $ 500,628 18.8% N/A N/A
SM Grant Funding to SMPP: $ 282,783 56.5% $ - N/A
Agency Cash Match to SMPP: $ 217,845 43.5% N/A N/A
Cash match must
be least 30%
Cash match must
be least 30%
Based on Program Plan and Budget Based on Actual Data and Expenditures NO ACTION NEEDED: This tab will auto-populate based on data entered on other reporting tabs. Once the Program Budget is established, this tab will display Budgeted Cash Match. The tab will automatically update with Actual Cash Match once your Year-End Report is completed.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 590 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
CITY OF SANTA MONICA
FY 2023-24 Program Participants and Demographics
INDIVIDUALS RECEIVING CONTRACTED SERVICES
(Number of Program Participants) Projected Total Mid-Year Actuals Year-End Actuals Total Unduplicated PP 800
Total SMPP 150
Low-Income SMPP
Homeless SMPP
w/ Disabilities SMPP
Served in Military SMPP
Primary Language not English SMPP
RACE AND ETHNICITY
(Number of Santa Monica Program Participants) Latinx/Hispanic Non-Latinx/Non-Hispanic Prefer Not to
Answer/Don't
Know
Latinx/Hispanic Non-Latinx/
Non-Hispanic
Prefer Not to
Answer/Don't
Know
American Indian/Alaska Native
Asian
Black or African-American
Native Hawaiian/Pacific Islander
White or Caucasian
Multiple Race
Race category not listed
Prefer not to answer
Total 0 0 0 0 0 0
ZIP CODE
(Number of Santa Monica Program Participants) Mid-Year Actuals Year-End Actuals 90401
90402
90403
90404
90405
Other Zip Code
Total 0 0
Male Female Transgender Non-binary Not Reported Male Female Transgender Non-binary Not Reported Under 5
5-12
13-17
18-24
25-34
35-44
45-54
55-61
62-74
75-84
85+
Total 0 0 0 0 0 0 0 0 0 0
COST PER PARTICIPANT
(Total Program Budget /
Total Unduplicated Program Participants)
Projected Total Year-End Actual
$ 3,338 N/A
Complete the Projected Total columns when establishing your Program Budget. You will update columns for Mid-Year and Year-End Actuals with actual numbers served in the appropriate reporting period.
AGE AND GENDER
(Number of Santa Monica Program Participants)
Mid-Year Actuals Year-End Actuals
Mid-Year Actuals Year-End Actuals
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 591 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional
CITY OF SANTA MONICA
FY 2023-24 Leadership Demographics
Board Members Senior/Exec.
Management
Program
Managers/
Supervisors
10 4 1
11 3 1
21 7 2
Board Members Senior/Exec.
Management
Program
Managers/
Supervisors
13 7 2
8 21 7 2
Latinx/Hispanic Non-Latinx/
Non-Hispanic
Prefer Not to
Answer/Don't
Know
Latinx/Hispanic Non-Latinx/
Non-Hispanic
Prefer Not to
Answer/Don't
Know
Latinx/Hispanic Non-Latinx/
Non-Hispanic
Prefer Not to
Answer/Don't
Know
2 4 2 1
15 5
1 0 21 0 0 7 0 0 2 0
62+
TOTAL
RACE AND ETHNICTY
Non-binary
Complete the highlighted fields in the table below with leadership personnel demographics at the beginning of the program year. If you do not have personnel in any of the demographic categories, please enter 0 for that field
GENDER
Male
Female
Transgender
Not Reported
TOTAL
AGE
Under 30
31-61
Board Members Senior/Exec. Management Program Managers/ Supervisors Prefer not to answer
TOTAL
Asian
Black or African-American
Native Hawaiian/Pacific Islander
White or Caucasian
Multiple Race
Race category not listed
American Indian/Alaska Native
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 592 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional
CITY OF SANTA MONICA
FY 2023-24 Program Evaluation Chart
SAMPLE Table: This is an example only for reference. Please complete the tables below Community Impact
Area Goal Indicator Type Indicator Description Annual Target Documentation Method
Output Participants receiving academic counseling. 100 SMPP Case File Outcome 60% of participants improve GPA between first
and last quarters of the academic year. 60 SMPP Report Card Output Participants receive benefits counseling 50 SMPP Case File Outcome 50% of participants secure government
benefits within 6 months 25 SMPP Documentation of Benefits Enrollment Output Participants receive independent living
assistance and counseling 20 SMPP Case File
Outcome 75% of participants remain in their own home
for 6 months or longer 15 SMPP Self-Report on Follow-Up Programs are required to include at least one and up to three sets of primary output/outcome indicators upon which program performance will be assesed.
Please complete the Program Evaluation Chart with the information below:
1. List the output indicators produced by the program. Outputs are defined as numbers or amounts served and are quantitative in nature.
2. List the outcome indicators that will measure attainment of the program goals. Outcomes should demonstrate program impact on meeting the priorities and/or needs stated in the Community Need section of your Program Plan (Exhibit A) and how effectively the program will meet its identified goals. The strongest outcomes are based on measurable data sets, not anecdotal or casual self-reports of behavior change. Participant satisfaction surveys may be an acceptable form of measurement if they are conducted in a uniform or consistent manner. If using participant satisfaction surveys, please describe the method and frequency of data collection in the Program Evaluation section of your Program Plan.
3. Documentation Method. Describe the tools and methods used to measure the achievement of outputs and outcomes specified below. Examples of strong indicators include report cards, pre- and post-tests, clinical assessments, and databases. Programs should utilize objective, standardized measurement tools, databases, and methodologically sound measurement techniques in comparison to anecdotal or highly subjective methods. 1 Lifelong Learning Improve school experience
2 Stability Increase economic
wellbeing
3 Stability
Increase the number of
vulnerable households
who receive appropriate
supports to maintain
stable, quality housing
Complete the table below with up to 3 primary indicators and 3 secondary indicators.
Primary indicators will be used to assess program impact.
Note: When completing the Community Impact Areas and Goals columns below, applicants MUST select from the options provided in the Program Evaluation Framework tab in this workbook.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 593 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Community Impact
Area Goal Indicator Type Indicator Description Annual Target Documentation Method
Mid-Year Status
Report
Year-End
Status Report
% to Annual
Target
(Year-End)
Primary Indicators
Output Identify and refer SMPP clients to transitional
jobs program - Chrysalis Enterprises (CE) 30 SMPP Salesforce case management database Outcome
50% of Participants referred will be employed
in transitional employment, enhance skills, and
earn income
15 SMPP Salesforce case management
database; Payroll records
Output Participants receive job readiness and job
search skills to obtain employment 150 SMPP Salesforce case management database Outcome 45% of Participants secure employment 68 SMPP Paystubs, offer letters, or Employment Records in database
Output Participants receive employment retention
services 68 SMPP Salesforce case management database
Outcome 50% of Participants are employed 6 months
after initial hire 34 SMPP Salesforce case management database Secondary Indicators (Note: secondary indicators are optional. Indicators listed here can be used to further illustrate programs impact). 1 Stability Increase economy wellbeing
2 Stability Increase economic wellbeing
3 Stability Increase economic wellbeing
3 1
2 DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 594 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional 1 EXHIBIT C
FY 2023-24 SPECIAL FUNDING CONDITIONS
Chrysalis – Santa Monica Employment Center (SMEC)
Mark Loranger, President and CEO
522 S. Main Street
Los Angeles, CA 90013
FY 2023-24 Funding:
$282,783 (General Fund)
Program Summary:
Assist low-income and unhoused Santa Monicans by helping them overcome barriers to employment, secure jobs, retain those jobs, increase skill levels for advancement in their jobs and achieve self-sufficiency that will allow them to thrive in the community.
Please address how you have met each of the following funding conditions within the appropriate section of your Mid-Year and Year-End Program Status Reports:
Standard Funding Conditions:
1) Agency will assist eligible participants in submitting applications to applicable relief and housing sustainability programs, including local, state, and federal rental assistance programs, including but not limited to: Housing Choice Voucher (HCV) and Below Market Housing (BMH) Waitlists, Preserving Our Diversity (POD), Continuum of Care (CoC), and HOME voucher programs.
Youth & Families:
1) Actively participate in appropriate Santa Monica Cradle to Career (smC2C) collective impact meetings and initiatives, which may include but are not limited to:
smC2C work groups, Child and Youth Resource Teams (CYRT), and Early Childhood Task Force.
2) Work with the City and the youth and families network of care to provide coordinated support to individuals and families that might require agency expertise in the aftermath of a serious community crisis. A community crisis may include a traumatic event or emergency condition that creates distress, hardship, fear or grief and has a special significance to the community.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 595 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2 Workforce Development:
1) Agencies with a primary focus on employment will work with the City, Santa Monica Chamber of Commerce, SMC’s Workforce & Economic Development programs, local businesses, and other relevant entities to facilitate a collective impact approach to HSGP eligible Santa Monica residents seeking employment and advancement opportunities in the workforce. Where applicable, agencies should explore opportunities to partner with local tech companies for placement and skill building educational opportunities.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 596 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1 Professional Services Agreement Insurance Requirements Professional Liability Insurance Required
Grantee shall procure and maintain for the duration of the Agreement insurance against claims for injuries to persons or damages to property that may arise from or in connection with the performance of the work hereunder by the Grantee, its agents, representatives, employees or subcontractors.
Minimum Scope and Limits of Insurance
Coverage shall be at least as broad as:
1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01. covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal and advertising injury, with limits of no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (Insurance Services Office Form CG 25 04) or the general aggregate limit shall be twice the required occurrence limit.
2. Automobile Liability: Insurance Services Office Form CA 00 01 covering Code 1 (any auto), or if Grantee has no owned autos, Code 8 (hired) and Code 9 (non-owned), with limits of no less than $1,000,000 per accident for bodily injury and property damage.
3. Workers’ Compensation: Workers’ Compensation insurance as required by the State of California, with Statutory Limits and Employers’ Liability Insurance with limits of no less than $1,000,000 per accident for bodily injury or disease (see footnote #1).
4. Professional Liability: Insurance appropriate to the Grantee's profession with limits of no less than $1,000,000 per occurrence or claim/$2,000,000 in the annual aggregate.
If the Grantee maintains broader coverage or higher limits than the minimums shown above, the City of Santa Monica requires and shall be entitled to any broader coverage and higher limits maintained by the Grantee. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City of Santa Monica.
Other Insurance Provisions
1. The insurance policies are to contain, or be endorsed to contain, the following provisions:
a. Additional Insured Status: The City of Santa Monica, its officers, officials, employees and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on Exhibit D
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 597 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 2 behalf of Grantee including materials, parts, or equipment furnished in connection with such work or operations. CGL coverage can be provided in the form of an endorsement to the Grantee's insurance (at least as broad as Insurance Services Office Form CG 20 10 11 85, or if not available, through the addition of a combination of (1) CG 20 10, CG 20 26, CG 20 33, or CG 20 38 and (2) CG 20 37).
b. Primary Coverage: For any claims related to this Agreement, the Grantee's insurance shall be primary coverage at least as broad as Insurance Services Offices Form CG 20 01 04 13 as respects the City of Santa Monica, its officers, officials, employees and volunteers. Any insurance or self-insurance maintained by the City of Santa Monica, its officers, officials, employees or volunteers shall be in excess of the Grantee's insurance and shall not contribute with it. c. Notice of Cancellation: Each insurance policy required herein shall state that coverage shall not be cancelled except after notice has been given to the City of Santa Monica.
d. Waiver of Subrogation: Grantee hereby grants to the City of Santa Monica a waiver of any right of subrogation which any insurer of said Grantee may acquire against the City of Santa Monica by virtue of payment of any loss. Grantee agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Santa Monica has received a waiver of subrogation endorsement from the insurer.
Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City of Santa Monica.
The City of Santa Monica may require the Grantee to purchase coverage with a lower retention or provide satisfactory proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City of Santa Monica.
Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to the City of Santa Monica.
Claims Made Policies
1. If the Professional Liability policy provides “claims made” coverage:
a. The Retroactive Date must be shown and must be before the date of this Agreement or the start of work.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 598 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 3 b. The insurance must be maintained, and evidence of insurance must be provided for at least 5 years after completion of work.
c. If the policy is cancelled or not renewed, and not replaced with another “claims made” policy form with a Retroactive Date prior to the effective Agreement date, the Grantee must purchase “extended reporting” coverage for a minimum of 5 years after completion of work.
Verification of Coverage
Grantee shall furnish the City of Santa Monica with original certificates and amendatory endorsements (or copies of the applicable policy language effecting coverage provided by this clause). All certificates and endorsements are to be received and approved by the City of Santa Monica before work commences. However, failure to obtain required documents prior to the work beginning shall not waive the Grantee's obligation to provide them.
The City of Santa Monica reserves the right to require complete, certified copies of all required insurance policies, including the endorsements required herein, at any time.
Failure to Maintain Insurance Coverage
If Grantee, for any reason, fails to maintain insurance coverage which is required pursuant to this Agreement, the same shall be deemed a material breach of contract. The City of Santa Monica, at its sole option, may terminate this Agreement and obtain damages from the Grantee resulting from said breach.
Subcontractors
Grantee shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. All exceptions must be approved in writing by the Risk Manager.
Footnotes
# 1: Workers’ Compensation insurance coverage is not required if the Grantee does not have employees. The Grantee must, however, execute the City’s Workers’ Compensation Coverage Exemption Declaration Form.
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 599 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) Santa Monica
Homeless Management Information System (HMIS)
User Agreement
CONFIDENTIALITY STATEMENT:
I agree to maintain strict confidentiality of information obtained through the Santa Monica HMIS. This information will be used only for the legitimate Service Recipient service and administration of the City of Santa Monica. Any breach of confidentiality will result in my immediate termination from the Santa Monica HMIS.
USER RESPONSIBILITIES:
I understand and acknowledge the following:
1. I have been trained to use the Santa Monica HMIS.
2. I have read and understood the Santa Monica HMIS Policies and Procedures.
3. The Service Recipient has a right to obtain a copy of the HMIS Privacy Notice and that my agency will provide reasonable accommodation to persons with disabilities and persons that do not speak English to ensure that they understand the Privacy Notice.
4. My User ID and Passwords must be physically secure and are not to be shared with anyone, including other staff members, supervisors or Executive Director.
5. The only individuals who can view information on the Santa Monica HMIS are authorized users and the Service Recipients to whom the information pertains.
6. My access to the Santa Monica HMIS is limited to my designated work area and this location must meet all HUD HMIS Data and Technical Standards.
7. I will collect personal information only when appropriate to provide or coordinate services for my Service Recipients; for functions related to payment or reimbursement from others for services that my agency provides; to operate our agency; including administrative functions such as legal, audits, personnel, oversight, and management functions; to comply with government or private funder reporting obligations; or when required by law.
8. I will only use lawful and fair means to collect personal information.
9. I will only use or disclose a Service Recipient’s personal information as permissible in the Santa Monica Privacy Policy and I understand that before I can make any use or disclosure that is not described in the Santa Monica HMIS Privacy Policy, I will obtain the Service Recipient’s consent.
I, personally, will not release information, including aggregate information, outside my agency without following my agency’s established protocols. All requests for information must be referred to appropriate staff.
10. I will seek to maintain Service Recipient personal information that is accurate, complete, and timely.
11. Our agency has a policy for allowing Service Recipients the ability to inspect and have a copy of their personal information maintained in the HMIS and I must accept requests from a Service Recipient to inspect their information. I will refer these requests to the appropriate person.
Exhibit E
DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 600 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis)
12. Our agency has a policy for Service Recipient grievances and I must accept and consider questions or complaints about our agency’s HMIS privacy and security policies and practices as they pertain to the collection and maintaining of personal information. I will refer these complaints to the appropriate person.
13. Failure to log off the Santa Monica HMIS appropriately may result in a breach in Service Recipient confidentiality and system security. I must log off of the Santa Monica HMIS before leaving my work area.
14. A computer that has the Santa Monica HMIS “open and running” shall never be arranged so that unauthorized individuals may see the information on the screen.
15. Hard copies and electronic downloads of information from the Santa Monica HMIS must be kept secure to ensure that only appropriate agency staff has access and once the information is no longer needed it must be properly destroyed.
16. I may not use the Santa Monica HMIS for any violation of any law, to defraud the federal, state, or local government or conduct any illegal activity.
17. I may not make discriminatory comments in the Santa Monica HMIS based on race, creed, color, ancestry, disability, national origin, sex, age, marital status, sexual orientation, HIV/AIDS status, political affiliation or religious beliefs. I also understand that I may not enter any profane or offensive language in the Santa Monica HMIS unless it is necessary to document a factual incident.
18. If I notice or suspect a privacy or security breach, I must immediately notify my HMIS Agency Liaison or the Santa Monica HMIS Analyst.
Failure to comply with the provisions of this User Agreement is grounds for immediate termination of access to the Santa Monica HMIS. The signature below indicates an agreement to comply with the Confidentiality Statement and the User Responsibilities.
HMIS User’s Signature HMIS User’s Name (please print) Date Agency Liaison’s Signature Agency Liaison’s Name (please print) Date DocuSign Envelope ID: D9076E7C-DC48-4154-B060-85664AB8FD9F
4.F.b
Packet Pg. 601 Attachment: Signed_FY2023-27_HSGP_Grant_Agreement Chrysalis (2) (7672 : Increase Transitional Employment Services with Chrysalis) 1685 Main St #22, Santa Monica, CA 90401 • (310) 458-8701 • [email protected] santamonica.gov • @cityofsantamonica • @santamonicacity Human Services Division
Mark Loranger
President & CEO
Chrysalis
522 S. Main Street
Los Angeles, CA 90013
Re: Notification of modifications to Special Funding Conditions, Program Plan, and Budget of Grant Agreement # 11427 (CCS) (“Grant Agreement”) for the FY 2025-26 Human Services Grants Program (HSGP).
Dear Mark,
Pursuant to section 2.B. of the Grant Agreement between the City of Santa Monica and Chrysalis executed on July 19, 2023, this letter serves as the City’s notification that the Program Plan (Exhibit A), Program Budget (Exhibit B), and Special Funding Conditions (Exhibit C), are hereby modified by replacing each exhibit in its entirety with the new Exhibits attached hereto. In alignment with the FY 2025-26 budget adopted by City Council on June 24, 2025, the attached Exhibits reflect the final program budget, program plan, and grant conditions for the FY2025-26 Human Services Grants Program (HSGP).
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E 11/11/2025
4.F.c
Packet Pg. 602 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 1685 Main St #22, Santa Monica, CA 90401 • (310) 458-8701 • [email protected] santamonica.gov • @cityofsantamonica • @santamonicacity By executing this letter, you agree that the attached new Exhibits will govern the program budget, program plan, and grant conditions for the HSGP during FY 2025-26 under the Grant Agreement. All other terms and conditions of the Grant Agreement shall remain the same and in full force and effect.
Sincerely,
Natasha Kingscote
Human Services Manager
ATTEST:
______________________________
DENISE ANDERSON-WARREN
City Clerk
APPROVED AS TO FORM:
______________________________
LANE DILG
City Attorney
CITY OF SANTA MONICA,
a municipal corporation
By:
______________________________
RICK COLE
City Manager
ABC Corporation
#VENDOR
By:
_______________________________
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
HEIDI VON TONGELN
11/1/2025
Interim City Attorney
Chrysalis
President & CEO
11/4/2025
Mark Loranger
City Manager
11/11/2025
Assistant City Clerk Oliver Chi
11/12/2025
Maria Dacanay-Wisner
4.F.c
Packet Pg. 603 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 1 FY 2025-26 HSGP Exhibit A
Program Plan
This Program Plan (Exhibit A) and corresponding Program Budget and Evaluation Workbook (Exhibit B) is required for each program for which funding has been awarded.
Agencies must use the most current Program Plan template in order to ensure readability and uniformity. Program Plans will not be accepted if any of the requested information below is incomplete.
Please Note: All reports and supporting documents submitted to the City are considered public record and are subject to disclosure under the Public Records Act. Further note that staff may use the information herein, in whole or in part, to provide Council and the public with reports of agency performance, including demographics, outcomes, successes, findings, and concerns. To the extent possible, please avoid inclusion of any Personally Identifiable Information (PII), or other confidential information, except where absolutely necessary.
Completed Program Plans should be clear and concise. Use charts, tables and bulletpoint format whenever possible.
Agency: Chrysalis
Program: Santa Monica Employment Center (SMEC)
Period: July 1, 2025 through June 30, 2026
Section I: Program Summary
1. Community Need
a. Describe the community needs the program seeks to address, and the projected short and long-term community impact. Responses should be aligned with program outcomes detailed in the Program Budget and Evaluation workbook.
Community need: Chrysalis proposes to continue serving low-income and unhoused Santa Monica residents by helping them overcome barriers to employment, secure jobs, retain those jobs, increase skill levels for advancement in their jobs and achieve self-sufficiency that will allow them to thrive in the community. Vulnerable and Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 604 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 2 unstably housed individuals have difficulty finding jobs due to several factors, including lack of “soft skills” and life skills, poor or no employment history, low levels of education, prior involvement in the justice system, mental health challenges, limited vocational skills, and/or history of a substance use disorder.
Impact: In the short term, our program will increase the number of residents connected to employment services and increase the income of residents who work with our transitional jobs program. In the long term, our program will contribute to community economic stability and well-being. In alignment with the City’s priorities, the Chrysalis Santa Monica Employment Center (SMEC) is an important resource in the effort to help low-income and unhoused Santa Monica residents secure temporary and retain permanent housing and to receive supportive services necessary to obtain and retain employment. Our office is located at a highly visible site on Lincoln Boulevard. The SMEC also helps local businesses find and retain entrylevel employees who reside in the immediate area, an asset for visitor-serving businesses in the City’s hospitality sector. The SMEC ensures that individuals seeking employmenthave access to jobs throughnon-traditional partnerships with employers that allow for innovation in employment of vulnerable people.The Chrysalis approach to job development is rooted in a “whatever it takes” approach that supports both workers and employers to achieve positive outcomes for both. b. Describe the requirements for entry into the program and target populations to be served. Be specific about how participants will be screened and documented to ensure they meet the City definition of Santa Monica Program Participant (SMPP). Provide details about the Santa Monica target populations your program is funded to serve, including race/ethnicity, sex, gender identity, sexual orientation, and age.
Chrysalis serves individuals ages 18 and above who are low- or extremely lowincome. Most SMEC clients have experienced generational poverty and have limited or no job experience. Most clients need to develop both soft and hard skills for the workplace. Soft skills include customer service, communication, time management, hygiene, workplace dynamics, taking direction, teamwork, and similar behaviors that are basic to employment success. The Chrysalis program incorporates work- based soft skills along with life skills (paying bills on time, budgeting, using transportation, staying healthy, getting enough sleep, organizing the household to meet children’s needs, etc.)
Requirements: Chrysalis has three requirements for entry into the program: (1) currently seeking employment and motivated to work; (2) physically, mentally, and emotionally ready and able to work and {3} at least 18 years of age. Applicants who do not meet these requirements are referred to other service providers. They are welcome to return when they are able to meet the requirements stated above.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 605 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 3 Screening and documentation: When individuals are interested in enrolling in Chrysalis services they participate in an orientation and meet privately with an Employment Specialist for an assessment of their eligibility and to discuss their goals.
Information collected as part of the intake and enrollment includes questions about residence and employment history, which are used to determine eligibility as a Santa Monica Program Participant (SMPP). SMPP status includes low-income Santa Monica residents, those who are unhoused who show proof of residence in Santa Monica prior to losing their housing, older youth who are Santa Monica residents, vulnerable members of the Santa Monica workforce (6+ months on the job), and employees laid off by Santa Monica employers. All client information is entered into a centralized Chrysalis database in Salesforce, both at initial enrollment and throughout their participation in the program. This assessment includes determination of SMPP eligibility, commitment to program requirements detailed above, service needs, initial and long-term goals, and job interests.
Chrysalis accepts referrals of SMPP from other City-funded agencies, City staff, the Youth Resources Team, SMMUSD, Santa Monica employers, and people who walk into the SMEC.
SMPP populations to be served: Chrysalis expects to serve 800 low-income and homeless individuals at the SMEC during FY 2025-2026, of whom 150 will meet the definition of Santa Monica Program Participant (SMPP). Based on previous experience, we expect that 12% of SMPP will be individuals who have experienced homelessness, and 88% will be low-income residents of Santa Monica with barriers to employment. The SMEC will also serve additional members of the Santa Monica community who may not meet the current definition of SMPP but who reside in the City or are closely affiliated with the City; for example, individuals who live in a substance use disorder treatment facility in Santa Monica, those who have been unhoused in Santa Monica for less than five years, people living with family or friends, or those who attend Santa Monica College but reside outside the City. 9% of Chrysalis clients have a disability, 60% have a history of justice system involvement, 61% are unstably housed, and 31% are parents, as reflected in our 2024 demographic data. c. Demographics are required as part of grantee Mid-Year and Year-End Reports, as seen on the Participants Demographics tab of the Program Budget and Evaluation workbook. Please describe your process for collecting the data required, including any barriers to collecting this data.
We collect demographic data at time of intake. Clients can choose to refuse to answer, however, we see a high number of clients completing this information. Information is added to Salesforce where our Director of Program Data can easily create and run reports on this data.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 606 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 4 2. Description of Services
a. In bullet-point format, list each service offered by your program:
• Intake and enrollment: Upon enrollment, each client meets with an Employment Specialist to assess employment readiness and needs who then develops a personalized plan leading to sustainable employment in a field of interest.
• Job preparation classes: Incoming clients initially enter a self-directed program, based on a self-sufficiency model, where they receive intensive support as they search for work. Clients attend job-readiness classes designed to reacquaint them with the workforce. Topics covered include soft and hard skills; preparing applications; using social media for job search; networking; resumes and cover letters; successful interviewing techniques; job retention; and career planning.
• Individual and group counseling: For individuals experiencing mental health, domestic violence, or other barriers that can affect employability, a Licensed Clinician offers individual counseling weekly to support behavioral management.
• Case management: In tandem with class instruction, clients begin case management and career counseling with an Employment Specialist who is trained to formulate practical career plans with clients, develop their work habits, and offer encouragement to cultivate success on the job. Clients are referred to resources within the Chrysalis partnership network to address needs such as temporary housing, education, substance use disorder and health services.
• Resources for job search: Upon completion of the job-readiness program, clients can access resources that include but not limited to, a mail center to receive mail, computers, internet access, interview and work clothes, job postings, and transportation assistance to travel to interviews and work.
Chrysalis’ SECTOR program will also be a potential pathway for clients. Open to justice- involved individuals, SECTOR offers training, stipends, and links to jobs in growth industries.
• Transitional employment program: For clients who are unable to find outside employment through our self-directed program, Chrysalis offers paid transitional jobs through Chrysalis Enterprises (CE) to get them started toward permanent, competitive employment. Transitional jobs deliver marketable experience and occupational skills while providing a closely supervised, supportive working environment that allows clients to prove themselves as reliable, capable workers.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 607 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 5 • Job development / Direct hire: Through outreach conducted by CE, many local employers are aware of the SMEC as a source for local employees/candidates who have completed an employment and life skills program. CE staff work closely with the Chamber of Commerce and a variety of employees in the City of Santa Monica.
• Job retention program: While clients are pursuing and securing employment, Chrysalis provides ongoing job retention assistance for them to learn how to manage and maintain a job while moving up the career ladder.
Staff meet one-on-one with working clients to formulate career goals, provide tools and resources to keep their jobs, and develop strategies for advancing employment. A Scholarship Fund provides an opportunity for clients to advance their skills and education.
b. Describe the best practices, evidence-based, or data-driven models or practices employed by this program, including any promising practices or innovative models or practices. Please include citations or links to research supporting the model(s) and/or practice(s).
Best practices: Chrysalis has been recognized as a model of success by many, including the Charles Stewart Mott Foundation, the National Governors’ Association Center for Best Practices, and Harvard/Radcliffe University have each studied Chrysalis’ successful model. Three best practice models support the successful transition of clients to independence and self-reliance:
• Transitional jobs model: Chrysalis Enterprises (CE) has become a national leader and best-practice model among social enterprises providing temporary transitional jobs to meet the needs of people with poor, outdated, or limited job experience to develop job and life skills that will support employment and career development. CE participants earn a paycheck, learn technical skills for higher wage jobs, and receive intensive mentoring and support to develop interpersonal behaviors and work habits that are crucial to success in the private sector. CE works with businesses and employers to identify short-term positions that can be filled by clients who earn references and job experience in addition to wages. This model allows individuals to overcome the stigma of long-term joblessness by gaining experience and confidence before applying for work in a competitive market. A multi- year third party evaluation by Mathematica Policy Research was released in early 2015, finding positive outcomes from Chrysalis and other social enterprise programs, demonstrating the model’s effectiveness. Study URL:
https://redf.org/wp-content/uploads/REDF-MJS-Final-Report.pdf • Critical Time Intervention: The Chrysalis model is based on Critical Time Intervention (https://www.criticaltime.org/cti-model/) which recognizes Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 608 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 6 the stress of transitions and provides intensive services based on need during transitions, with decreasing intensity as clients “try out” employment and move to self-sufficiency at their own pace, with ongoing service availability without time limits.
• Integrated services: Chrysalis strives to secure any service needed to help clients gain and maintain employment. Our Community Engagement Coordinator maintains close relationships with social service agencies to ensure the accessibility of services that clients may need. Further, depression,trauma, and other mental health issues are common barriers to employment for our target population. To overcome the stigma of mental health assessment or treatment, a licensed clinician offers 1:1 appointment and participates in case conferences with SMEC staff.
c. Describe how the models or practices are appropriate to the target population.
If modifications to the model or practice are necessary to serve the target population, please describe how the modifications will be implemented in a way that does not undermine the model or practice.
Appropriateness of model: Chrysalis is the only program in Santa Monica primarily focused on employment preparation for individuals with significant barriers. The individualized services provided by Chrysalis were developed in response to those individuals who need more intensive assistance than can be provided at the local WorkSource Center (AJCC) or more mainstream employment programs. Through individualized support, comprehensive case management, and integrated services the SMEC helps marginalized people become employed and self-sufficient. The Chrysalis model emphasizes peer support and interaction to address issues such as time management, attitudes, personal appearance, and appropriate language.
Personal relationships with staff and peers are often the key to job retention when conflicts and frustrations emerge in the workplace.
d. Outline how services are culturally appropriate, relevant, and sensitive to serve economically, ethnically, and socially diverse populations. Describe training that is provided to staff to ensure culturally competent services.
Describe your agency’s Diversity, Equity, and Inclusion (DEI) policies and procedures.
Culturally appropriate services, training, and policies: All Chrysalis programs are designed to serve people of all cultures and backgrounds, and our client curriculum and program are sensitive to our multicultural clientele. For those clients who are monolingual or more comfortable communicating in Spanish, the program, including all training materials, are provided in Spanish. The SMEC service staff includes Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 609 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 7 bilingual members. Chrysalis’ employee training curriculum addresses cultural issues that affect employment in the context of employer expectations of all employees, so that individuals of specific cultures are not singled out. Staff receive training yearround and the SMEC staff meet weekly throughout the year and as a full Client Services Department to discuss client progress and engage in training. Topics include Mental Health First Aid, Trauma-Informed Care, De-escalation, Motivational Interviewing, self-care, vicarious trauma, anti- racism, substance use disorders, boundaries, and numerous DEI topics. Chrysalis has established a permanent board/staff committee on Diversity, Equity, and Inclusion that guides our DEI work.
A staff BIPOC Employee Resource Group meets regularly, arranges for guest speakers, and provides in- service education and training to continuously improve cultural competence. Our policies and procedures have been revised to remove barriers to recruitment and advancement of diverse staff and volunteers and create an organizational culture that values lived expertise and diversity. e. Outline how programming is delivered in a holistic and person-centered approach. The implementation of such an approach often involves assertive case management; clinically trained staff; interdisciplinary teams; and/or low-barrier and trauma-informed programming.
Holistic and person-centered approach: Chrysalis services directly address the challenges of housing stability, family needs, mental health, substance use, workplace issues, transportation, life skills, and history of trauma. Issues are prioritized by the client so that the most immediate needs (housing, ID, resolution of legal problems, or other issues identified by the client) take precedence over longer term goals.
Chrysalis makes funds available for participant scholarships for education, training, and certifications needed for employment, along with fees for drivers’ licenses, identification, and Livescan. We help pay for participant needs such as bus passes, equipment, clothing required for work, internet devices, and phones. Clients set their own goals and their own pace, with the employment specialist offering support and coaching using Motivational Interviewing and trauma-informed practice skills. Our model uses incremental steps to build self-esteem, starting with an inventory of strengths and experiences that the client may not view as relating to employment, but which are added to a resume to recognize the value of lived expertise. All successes are celebrated. Support from staff and peers keeps clients engaged and working toward their goals.
f. Provide a schedule for any proposed fees to be charged for services, if relevant.
Describe strategies for assuring that low-income Santa Monica residents will be able to access needed services regardless of ability to pay.
Fees: Chrysalis does not charge fees for participant services.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 610 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 8 g. All City-funded programs are expected to promote housing and economic stability as important aspects of wellbeing. Describe the steps your programs will take to ensure that program participants in unstable living situations will be supported in retaining their housing. Describe your agency’s familiarity with housing resources offered by the City of Santa Monica and/or the Coordinated Entry System (CES).
Housing services: Case management, including housing stability, is fully integrated into the SMEC program. The Employment Specialist reviews a client’s housing status at various stages throughout the program. Staff help clients with unstable living situations to develop a plan and the skills necessary to stabilize in permanent housing referring individuals to a various network of providers. Issues that may jeopardize a client remaining housed can be addressed by coordinationwith partners.Clients who have a case manager with another program are asked to allow communication between the agencies. Many of the skills taught through Chrysalis, including money management, time management, and conflict resolution build skills necessary to successfully remainhoused.In addition, Chrysalis has access to emergency grants that can pay rent for an individual or family during a difficult moment preventing a return to homelessness as we support them in retaining their housing. Chrysalis staff members attendSPAmeetings and share informationwith other Santa Monica service providers. Chrysalis Vice President Michael Graff-Weisner is an elected member of LAHSA’s Coordinated Entry System Policy Council and is actively involved in setting policy for improved coordination of services for people experiencing homelessness. h. Describe how your programs are prepared to be responsive to current and/or emergent public health guidelines or emergency declarations (e.g., COVID-19).
Response to public health guidelines: We have significant experience adjusting our services due to public health guidelines, based on our experience with the COVID-19 pandemic. We continue to supply our center with PPE and make these available to participants who need them. We have also expanded our client preparation to respond to an ongoing need for workers in homeless services agencies and wildfire response, jobs for which many Chrysalis clients are well prepared.
2. Access to Services
a. Provide a list of all program locations and the days and hours of operation. If your agency is not located in Santa Monica, describe your plan for effectively providing services in Santa Monica (including a regularly scheduled physical presence). Explain how the geographic location(s) of the program and days and hours of your program meet the needs of the City’s target population(s).
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 611 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 9 Be specific about uses of City or other public facilities, including Santa MonicaMalibu Unified School District (SMMUSD) campuses, and shared planning process with key District and/or City administration and staff.
Program location and hours: The Santa Monica Employment Center is located at 1853 Lincoln Boulevard. The hours are Monday through Thursday, 8 am to 4 pm, and Fridays 8 am to noon. New Client Orientation is held Monday - Thursday at 8 am, in person.
Clients are welcome to use our computers and phones to apply for jobs, prepare resumes, and research job openings. The SMEC is on a busy thoroughfare with bus lines, providing easy access to clients. Our highly visible office helps many prospective clients learn about our program. The hours of operation support job-seeking clients, including those who need last minute support in advance of a job interview, such as interview attire or a print-out of their resume.
b. Describe how you define and document low-income households.
Documentation of low-income households: Chrysalis uses personal attestation and ask clients to provide documentation of income they may have, including paycheck stubs, proof of eligibility for housing subsidies, or other proof of income.
We use the federal definition of low-income, adjusted annually, and we revisit income as clients succeed in the workplace. We do not exit clients from services when their income increases from employment.
c. Describe your agency’s specific strategies for outreach to and enrollment of SMPP who have not previously used social services, are most vulnerable, have language/communication or accessibility barriers, hard to reach, or have historically refused services.
Outreach Strategies: Chrysalis adopts an annual outreach plan for the SMEC that will maximize opportunities for enrollment of SMPP participants in the program.
Chrysalis has focused outreach efforts on low-income and homeless services agencies, faith-based organizations, and other local employment training providers, with a focus on individuals who are most difficult to employ. The 2025-2026 Chrysalis outreach plan, which will be implemented by our Santa Monica Community Engagement Coordinator (CEC), includes:
i. Chrysalis staff members actively participate in Santa Monica City planning for human service needs of City residents. Chrysalis participates in the Youth Resources Team initiatives (YRT), the Cradle to Career initiative (c2c), the Chronic Homeless Project (CHP), CES SPA 5 monthly meetings, and the Westside Coalition. Chrysalis staff works closely with City staff at VAP and the SMPL Libraries to enhance access to employment services for lowDocusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 612 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 10 income residents of the Pico neighborhood.
ii. Westside Coalition: SMEC staff are very active with the Westside Coalition, attending monthly meetings and other events brought on by this coalition. iii. Virginia Avenue Park (VAP): A SMEC staff member will maintain regular communication with City staff and be available for a range of activities. iv. Santa Monica Public Library: Chrysalis makes available materials to acquaint library users with job preparation. We collaborate with staff to host employment readiness workshops as needed. The library computers may be used by Chrysalis clients to access their email and submit employment applications.
v. Santa Monica-Malibu Unified School District / Santa Monica College:
Chrysalis conducts outreach with SMMUSD schools and SMC programs to familiarize them with SMEC services which may benefit low-income and atrisk families. vi. Community Corporation of Santa Monica (CCSM): Chrysalis will continue to outreach and organize events for residents of CCSM affordable housing who are seeking employment or interested in career development. vii. Pico Neighborhood community outreach: Chrysalis makes annual presentations to organizations in the Pico Neighborhood, including the Pico Neighborhood Association, Pico Youth and Family Center, Connections for Children, West Los Angeles Worksource Center (JVS), Disability Community Resource Center, VAP, and faith communities.
viii. Community events: Chrysalis will continue to participate in local community events to connect personally with individuals who could benefit from our services. We will also conduct open houses at our center to service providers to learn more about our program, staff, and location. d. Describe how your program provides physical and communication accessibility to persons with disabilities.
Accessibility for Persons with Disabilities: Chrysalis serves individuals whose abilities can create barriers to employment. Chrysalis offices are accessible to individuals using wheelchairs and those who are blind and hearing-impaired. Staff can redirect individuals to the Disability Community Resource Center, the Department of Rehabilitation, and the local AJCC who can better serve individuals with abilities who need specialized services beyond or in addition to those provided Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 613 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 11 by Chrysalis. The WorkSource Center in Culver City is equipped with TTY to facilitate job search by deaf individuals. For clients with mental health disabilities, we refer to Step Up on Second, Didi Hirsch, Alcott Center, and Edelman Westside Mental Health Center, working in concert with counseling and intervention services which are provided either in person or via telehealth applications. e. Describe your referral process for those who do not meet the program requirements. Include how you manage waitlist and connect those individuals to appropriate services.
Referrals for those who do not meet requirements; waitlist: Chrysalis serves additional members of the Santa Monica community who may not meet the current SMPP definition but reside in the city. For example, Chrysalis serves individuals experiencing homelessness in Santa Monica who have resided in the city for less than three years. Chrysalis also serves individuals residing in the city but with more temporary residential statuses - for example, those living at a substance use disorder treatment facility or living with family or friends. We serve these clients with nonSanta Monica funding. For those who are not ready to begin the Chrysalis program we work closely with housing providers, mental health agencies, and other service partners with whom we have close referral relationships. Services continue even if they are waiting for an opening for transitional work through Chrysalis Enterprises.
There is no waitlist for Chrysalis services.
3. Program Evaluation
a. Refer to the Program Evaluation tab in the Program Budget and Evaluation Workbook (Exhibit B); Detail what data is used to support program outcomes, how often it is collected, and by whom. Describe quality assurance/quality control methods, frequency, and how changes are recommended and implemented.
Data and collection process: Chrysalis collects a variety of data used to monitor progress on program outcomes. Initial data collection is conducted at intake by trained staff members, and includes employment status and history, educational attainment, disability status, income, physical and mental health status, plus access to housing, transportation, and other basic needs. Employment specialists regularly update this data, for example, when a client has obtained employment. All data is maintained in Salesforce, Chrysalis’ case management database which provides a reliable platform for collecting and managing the data so it can be analyzed to improve program quality and for reporting to funders and the community. To ensure our data collection processes and strategies produce high-quality data, we have a six-persondata teamthatdesigns and maintains our Salesforce platform,which Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 614 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 12 is the central hub for our data. This team also onboards and trains users of our Salesforce system across the organization. Our team, particularly our Employment Specialists and Director, use reports and dashboards to monitor and address data quality issues in real time.
b. Grantees are strongly encouraged to solicit program participant feedback on the quality and satisfaction of services provided. Describe the methods used to solicit this feedback, frequency of collection, and how feedback is incorporated into program design.
Process for soliciting participant feedback on Chrysalis services: Chrysalis regularly encourages clients to express their opinions on the quality of services and satisfaction with our programs. Our clients frequently share informal feedback with staff, who spot trends and coordinate as needed to address the feedback. Agency policy invites clients to provide feedback related to class facilitators and content to make improvements to the classes, resumes and practice interviews. We also conduct a comprehensive annual survey of our clients to generate feedback on program delivery, and our leadership aims to implement recommended changes in the months following.
c. Discuss internal processes to review program outcomes and associated procedures to adjust the design of programs that are failing to achieve outcomes/metrics.
Program objective data review process: Chrysalis measures the achievement of objectives using multiple evaluation procedures. Internally, data is collected from a variety of sources, including Salesforce. Staff monitor client activity using Salesforce and report monthly to the Vice President (VP) and Assistant Vice President (AVP) of Program Operations, who present a quarterly writtenreportto theBoardofDirectors.
This information is used to determine program effectiveness and to indicate the need for modifications. SMEC direct service staff conduct weekly case conferences to discuss program impact on individual clients. Performance data is detailed in various monthly reports produced by the Director of Program Data and reviewed by the VP and AVP of Program Operations, Directors, and management team.
Section IV: Program Changes During Grant Cycle
Please briefly describe any anticipated substantive changes to the program, including but not limited to staffing, physical location, outreach, service delivery methods, target population, program operation, scope, or data collection methods. If no changes are anticipated, please respond “Not Applicable.”
Not Applicable.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 615 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 13 Section V: Partnership Opportunities
List existing and proposed partnerships or collaborations and how collaborations maximize program effectiveness and benefits service delivery. Describe how information is shared between collaborative partners and how services are coordinated. Include a description of how referrals to other services are made and documented, and the follow-up conducted to verify completion of those referrals. Describe how your agency and program are, or will be, integrated into your system(s) of care (e.g., Coordinated Entry System for homeless services providers, Santa Monica-Malibu Unified School District for youth providers, etc.).
As the primary employment-focused service agency in Santa Monica, Chrysalis values its strategic partnerships with other service organizations. Chrysalis meets regularly with partners, both formally and informally, to develop strategies and opportunities for achieving our shared goals. The partnerships Chrysalis maintains are extensive in number and geography, but we have highlighted a few key partnerships:
• Virginia Avenue Park: Chrysalis staff have worked closely with VAP and park staff to improve our profile with Santa Monica residents who are low-income and have significant barriers to employment including limited literacy, limited English proficiency, and limited education.
• Westside Coalition: Through active participation in the Coalition, Chrysalis has built collaborative relationships with front line staff at numerous service agencies. Relationships built through mixers, cross-training, and working together on Coalition activities, result in more effective referrals to and from Chrysalis.
• Santa Monica Public Library (SMPL): Chrysalis has been developing its partnership with SMPL for several years. All library branches are equipped with Chrysalis promotional materials and adequate signage for services. In addition, Chrysalis staff have conducted workshops and info sessions in the past and will continue to do so, as needed. • West LA AJCC (JVS): Chrysalis partners with West LA AJCC to refer SMPP clients for training and placement into jobs.
• Employers: Chrysalis maintains active relationships with employers and their representatives including the Santa Monica Chamber of Commerce, Santa Monica Travel and Tourism,the Hospitality Training Academy, and individual employers such as hotels and restaurants. Chrysalis provides as needed staffing to Santa Monica Travel and Tourism in a variety of roles as part of our transitional employment program. • Community Corporation of Santa Monica: Chrysalis keeps in close touch with the primary provider of affordable housing to the City’s low- and - moderate income households, whose residents are a target group for Chrysalis services.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 616 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 14 • Santa Monica Probation Office: Chrysalis works with the Probation Office to support those whose conditions of probation require employment-seeking and those whose probation status is a potential barrier to employment.
In addition to referral partners, we have a team of staff dedicated to maintaining relationships and building partnerships with prospective employers. Our Direct Hire team works closely with Santa Monica staff to connect clients with employers within the City of Santa Monica.
Referrals are made when clients are interested in specialized job training and employment opportunities, and when partners wish to refer clients to Chrysalis services. The process depends on the relationship, but all referrals are documented in our Salesforce database. Community partners are provided with a non-mandatory referral form from Chrysalis. The policy for Chrysalis staff is to follow up within 48 hours. If Chrysalis has difficulty contacting the client, we ask the referring agency to assist so that clients do not fall through the cracks if they lack access to e-mail or have other contact barriers.
Section VI: Organizational Capacity
1. Staffing Plan – For new or updated positions only, please attach official job descriptions for each City-funded administrative and program staff position required to accomplish the program goals. If there have been no additions or changes, note that below.
2. Grievance Procedures – Please attach a copy of your policies and procedures for addressing participant grievances. Documents should detail the manner by which program participants are made aware of the grievance process and the method by which grievances are addressed and/or resolved. (Note: grantees will be asked to report on the number of grievances received at Mid-Year and Year-End and to provide a brief summary of said grievances).
3. Volunteers and Interns
a. To what extent does the program utilize volunteers and/or interns? Volunteers provide direct services to clients by helping with job search training, conducting practice interviews, and assisting with resume preparation. b. Include the average number of persons and hours volunteered annually and their common roles and responsibilities.
During a typical year, the SMEC has on average 25 active volunteers, who provide direct client services assisting with resumes, interview skills, and teaching job preparation classes. Volunteers accumulate over 825 hours a year.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 617 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 15 c. Briefly describe how volunteers and/or interns are trained and supervised.
The Volunteer & Program Coordinator & Manager oversees an “on-the-job” training component utilizing client services staff and volunteers. Once a volunteer is oriented, they receive ongoing support to manage their schedules and advise them on any client-related questions that arise.
4. Diversity and Inclusion
a. Describe how your organization operationalizes racial equity, diversity, and cultural competency.
Operationalizing race, equity and inclusion: Equity and inclusion have been codified among the organization’s core values. We seek diversity and prioritize creating access for those who are underrepresented, acknowledging the significant inequities that exist in society. We have established a permanent board/staff DEI committee that guides and monitors our efforts to operationalize race, equity, and inclusion. Staff formed a BIPOC Employee Resource Group that meets regularly, arranges for guest speakers, and provides education on a variety of historical events for all staff. Based on previous employee engagement survey results and the DEI report we have revised policies and procedures for recruitment, selection, and advancement of staff and volunteers to remove barriers and create a more diverse, equitable, and inclusive organization that values lived expertise and culture. b. Discuss how your City-funded program may be reflecting these values through personnel practices, staff and board training, program design, and/or outreach and engagement strategies.
How Santa Monica program reflects values: Our programs challenge norms about who is eligible for employment and advancement, and our core work focuses on breaking those barriers. Our hiring policies promote the employment of people who have experience as our program participants. Nearly 20% of permanent FT Chrysalis employees are former participants, including those in multiple roles at the manager level. Most supervisors in our reentry programs are former program participants.
Hiring and promoting supervisory staff with lived experience is a best practice and enhances our ability to provide culturally competent services. The Chrysalis core program focuses on helping clients understand their life experiences as valuable employment assets, which are described on the resume that each client creates. Staff training, both during the initial orientation period and in regular in-service training, stresses the inherent worth and dignity of our clients, the effect of trauma, and the value of lived expertise in employment. Our program design recognizes that historic discrimination creates barriers to workplace success once a person has become employed. Our post-employment services include job coaching, advocacy with Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 618 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) 16 employers, and other ongoing support to foster changes in knowledge, attitudes, behavior, and employer policies so that our clients retain and advance in employment.
c. Explain how your agency collects demographic information from board and staff members.
Staff and board demographic information: Chrysalis has collected staff and board demographic information thatincludes lived experiences with trauma, justice system involvement, substance use, and homelessness; race/ethnicity; gender identity and sexual orientation; age, religion, and marital status; caretaker status; household income, disability, and veteran status. We continue to collect demographic data on staff, volunteers, and board members but limit this data to age, race, ethnicity, gender identity, and place of residence.This information is collected as part of our application process and is maintained by our Human Resources Department.It is our intention to repeat this in-depth survey bi-annually to assess our progress toward diversity, equity, and inclusion and to identify areas for policy change, outreach, training, and services to support continued growth.
d. Describe agency’s policies/procedures related to the involvement of program participants in program design and evaluation.
Involvement of participants in program design and evaluation: Chrysalis works closely with program participants in the design of new programs, using client feedback to generate new programs in response to funding opportunities. Staff members with lived expertise are also key to program design. Chrysalis encourages clients to express their opinions on the quality of services and satisfaction with our programs. Agency policy invites clients to provide feedback related to class facilitators to make improvements in the classes, resumes and practice interviews.
The Director of Client Services in Santa Monica has an open-door policy, welcoming informal feedback. It is our policy and practice to conduct annual surveys of clients, volunteers, and staff to generate feedback on program delivery and engagement. In our most recent survey, 36% of Santa Monica clients responded with their opinions and perception of Chrysalis service.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 619 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis) Exhibit B
REPORTS REPORT PERIOD REPORT DEADLINE
Mid-Year Program and
Fiscal Status Reports 7/1/2025 – 12/31/2025 Monday , February 2, 2026 Year-End Program and
Fiscal Status Reports 7/1/2025 – 6/30/2026 Monday , August 3, 2026 Please Note: All reports and supporting documents submitted to the City are considered public record and are subject to disclosure under the Public Records Act. Further note that staff may use the information herein, in whole or in part, to provide Council and the public with reports of agency performance, including demographics, outcomes, successes, findings, and concerns. To the extent possible, please avoid inclusion of any Personally Identifiable Information (PII), or other confidential information, except where absolutely necessary.
FY 2025-26 Human Services Grants Program
Program Budget and Evaluation Workbook
OVERVIEW
HSGP grantees will use this document as a single tool to:
1) Establish the Program Budget
2) Submit Mid-Year Reporting
3) Submit Year-End Reporting
For organizations granted HSGP funding for multiple programs, separate Mid-Year and Year-End Status Reports are required for each program.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E
4.F.c
Packet Pg. 620 Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Employment Services with Chrysalis)
CITY OF SANTA MONICA
FY 2025-26 PROGRAM BUDGET & FISCAL REPORTING TEMPLATE
SECTION I: BUDGET SUMMARY
TOTAL
PROGRAM
BUDGET
HSGP GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
HSGP
MID-YEAR
EXPEND.
HSGP
YEAR-END
EXPEND.
HSGP TOTAL
EXPEND.
HSGP PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
AGENCY NAME: The Chrysalis Center 1A. Staff Salaries $ 209,651 1,526,109 $ 1,316,457 $ - $ - $ - $ 0% - $ PROGRAM NAME: Chrysalis Santa Monica Employment Center (SMEC) 1B. Staff Fringe Benefits $ 37,528 279,832 $ 242,305 $ - $ - $ - $ 0% - $
2. Consultant Services 12,579 $ - $ 12,579 $ - $ - $ - $ N/A - $
3. Operating Expenses 175,489 $ 1,940 $ 173,549 $ - $ - $ - $ 0% - $ REPORTING PERIOD: FY 2025-26 Program Budget: 7/1/25 - 6/30/26 4. Direct Client Support $ 800 50,567 $ 49,767 $ - $ - $ - $ 0% - $
5. Other 41,238 $ - $ 41,238 $ - $ - $ - $ N/A - $
6. Indirect Administrative Costs 304,980 $ 37,368 $ 267,612 $ - $ - $ - $ 0% - $ A. Total City Funds Received to Date: $ - 7. TOTAL BUDGET 2,390,793 $ 287,287 $ 2,103,506 $ $ - $ - $ 0 - % $ - B. Total City Funds Expended to Date: - $ C. Cash Balance (Line A - Line B): - $ SECTION II: SUPPORTING DOCUMENTATION: The City requires grantees to submit supporting documentation along with their Mid-Year and Year-End Fiscal Status Reports. Documentation MUST provide a detailed accounting of expendicharged to the HSGP grant and MUST reconcile to total HSGP grant expenditures for the associated period. Acceptable forms of documentation will be generated from the grantee’s financial system and include General Lor Profit and Loss Detail reports. The City WILL NOT ACCEPT documentation that does provide sufficient detail and/or does not reconcile to total Santa Monica grant expenditures for the associated p SUPPORTING DOCUMENTATION FOR HSGP GRANT EXPENDITURES (MID-YEAR DATE UPLOADED TO SHAREPOINT:SUPPORTING DOCUMENTATION FOR HSGP GRANT EXPENDITURES (YEAR-END DATE UPLOADED TO SHAREPOINT:
SECTION III: LINE ITEM DETAIL1A. Staff Salaries
List all paid program and administrative positions (both City and non-City funded) and complete all fields below.
Staff Name Title Position Classification
FTE (Agency
Wide)
% FTE to Program
TOTAL
PROGRAM
BUDGET
HSGP GRANT
BUDGET
NON-CITY
PROGRAM BUDGET
HSGP
MID-YEAR
EXPEND.
HSGP
YEAR-END
EXPEND.
HSGP TOTAL
EXPEND.
HSGP PERCENT
EXPENDED
YEAR-END
TOTAL PROGRAM
EXPEND.
Aaron Renteria Rojas Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 10,333 46,966 $ 36,633 $ - $ - $ - $ 0% - $ Afton Branche- Wilson Director of Policy & Government Relations Administrative Support 1.00 20% $ 3,021 20,140 $ 17,119 $ - $ - $ - $ 0% - $ Amanda Munoz Business Development & Community EngageDirect Service Provision/Program Staff 1.00 25% $ 13,520 13,520 $ - $ - $ - $ - $ 0% - $ Ashley Aquino Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 10,410 47,320 $ 36,910 $ - $ - $ - $ 0% - $ Aubrey Dolores Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 25% $ 1,351 11,258 $ 9,907 $ - $ - $ - $ 0% - $ Bianca Smith Assistant Vice President, Program Operation Senior/Executive Management 1.00 25% $ 35,135 42,162 $ 7,027 $ - $ - $ - $ 0% - $ Brianna Dau Business Development Manager Direct Service Provision/Program Staff 1.00 20% $ 2,194 14,628 $ 12,434 $ - $ - $ - $ 0% - $ Cecilia Gomez Project Manager, Client Services Direct Service Provision/Program Staff 0.50 50% $ 7,030 35,152 $ 28,122 $ - $ - $ - $ 0% - $ Elizabeth Ford Director of Program Data Administrative Support 1.00 20% $ 3,307 22,048 $ 18,741 $ - $ - $ - $ 0% - $ Faviola Leonard Volunteer & Program Director Direct Service Provision/Program Staff 1.00 20% $ 10,580 21,161 $ 10,580 $ - $ - $ - $ 0% - $ Grace Fitzgerald Assistant Vice President, Chrysalis Enterpris Senior/Executive Management 1.00 3% $ 4,103 4,103 $ - $ - $ - $ - $ 0% - $ Jessi Heffington Business Development Coordinator Direct Service Provision/Program Staff 1.00 20% $ 1,791 11,939 $ 10,148 $ - $ - $ - $ 0% - $ Jovani Garcia Database Manager Administrative Support 1.00 20% $ 2,434 16,224 $ 13,790 $ - $ - $ - $ 0% - $ Kendall Halliburton Volunteer & Program Coordinator Direct Service Provision/Program Staff 1.00 100% $ 9,152 45,760 $ 36,608 $ - $ - $ - $ 0% - $ Ligia Castro Volunteer & Program Manager Administrative Support 1.00 25% $ 15,743 17,890 $ 2,147 $ - $ - $ - $ 0% - $ Maria Nesbit Grants Analyst Administrative Support 1.00 20% $ 1,622 10,816 $ 9,194 $ - $ - $ - $ 0% - $ Molly Larson VP, Program Operations Senior/Executive Management 1.00 10% $ 7,081 23,603 $ 16,522 $ - $ - $ - $ 0% - $ Nicole Kauola Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 11,275 51,248 $ 39,974 $ - $ - $ - $ 0% - $ Ricardo Alfaro Director of Client Services, Santa Monica Direct Service Provision/Program Staff 1.00 100% $ 29,440 92,000 $ 62,560 $ - $ - $ - $ 0% - $ Sawyer Auer Senior Employment Specialist Direct Service Provision/Program Staff 1.00 100% $ 12,825 58,295 $ 45,470 $ - $ - $ - $ 0% - $ TBD Client Services Coordinartor Direct Service Provision/Program Staff 1.00 15% $ 7,332 7,332 $ - $ - $ - $ - $ 0% - $ Yaritza De la Rosa Client Services Admin Direct Service Provision/Program Staff 1.00 100% $ 9,971 45,240 $ 35,269 $ - $ - $ - $ 0% - $ Alan Zeng Director, SECTOR Direct Service Provision/Program Staff 1.00 30% $ - 29,203 $ 29,203 $ - $ - $ - $ N/A - $ Allison Dewberry Payroll Manager Administrative Support 1.00 20% $ - 15,052 $ 15,052 $ - $ - $ - $ N/A - $ Andrew Chang Human Resources Generalist Administrative Support 1.00 20% $ - 13,844 $ 13,844 $ - $ - $ - $ N/A - $ Brandon Smith Training Manager, Human Resources Administrative Support 1.00 20% $ - 14,000 $ 14,000 $ - $ - $ - $ N/A - $ Brenda Valadez Grants & Contract Manager Administrative Support 1.00 20% $ - 22,500 $ 22,500 $ - $ - $ - $ N/A - $ Caramie Brown Human Resources Director Administrative Support 1.00 20% $ - 20,789 $ 20,789 $ - $ - $ - $ N/A - $ Carlyne Ervin VP, Human Resources Senior/Executive Management 1.00 10% $ - 20,843 $ 20,843 $ - $ - $ - $ N/A - $ Carrie Aikins Controller, Finance Administrative Support 1.00 20% $ - 47,700 $ 47,700 $ - $ - $ - $ N/A - $ Christopher Corpus IT Director Administrative Support 1.00 20% $ - 28,494 $ 28,494 $ - $ - $ - $ N/A - $ Cosme Sandoval Director of Business Development & Commu Direct Service Provision/Program Staff 1.00 20% $ - 20,140 $ 20,140 $ - $ - $ - $ N/A - $ Cynthia Latson Senior Operations Manager Roads Direct Service Provision/Program Staff 1.00 50% $ - 11,700 $ 11,700 $ - $ - $ - $ N/A - $ Diana Jara Grants Analyst Administrative Support 1.00 20% $ - 11,249 $ 11,249 $ - $ - $ - $ N/A - $ Elizabeth Cetina Director of Operations, Staffing Direct Service Provision/Program Staff 1.00 20% $ - 22,599 $ 22,599 $ - $ - $ - $ N/A - $ Emeline Neau Director of Operations, Works Direct Service Provision/Program Staff 1.00 20% $ - 20,787 $ 20,787 $ - $ - $ - $ N/A - $ Emily Van Ostran Director of Internal Operations, CE Direct Service Provision/Program Staff 1.00 20% $ - 19,610 $ 19,610 $ - $ - $ - $ N/A - $ Frances Gutierrez Data & Grants Administrator Administrative Support 1.00 20% $ - 11,025 $ 11,025 $ - $ - $ - $ N/A - $ Gloria Pintor Career Coach, SECTOR Direct Service Provision/Program Staff 1.00 30% $ - 16,548 $ 16,548 $ - $ - $ - $ N/A - $ Guillermo Ortega IT Support Specialist Administrative Support 1.00 20% $ - 14,600 $ 14,600 $ - $ - $ - $ N/A - $ Holli Kyle Senior Data & Grants Administrator Direct Service Provision/Program Staff 1.00 25% $ - 18,002 $ 18,002 $ - $ - $ - $ N/A - $ Jasmine Vazquez Accounts Receivable Specialist Administrative Support 1.00 20% $ - 10,504 $ 10,504 $ - $ - $ - $ N/A - $ PROGRAM BUDGET INSTRUCTIONSProvide line-item detail as specified in each section of the template and verify all calculations. Program Budgets will not be accepted if any of the required information is incomplete or if the calculations are incorrect.Only input data into the highlighted cells, as described in the instructions below. Cells containing formulas are set to calculate automatically, however formulas may require adjustment as information is added or deleted. Please report any issues to [email protected] I: BUDGET SUMMARYThe Budget Summary section will automatically populate subtotals as you fill out the Line Item Detail in Section II.
Agency Name/Program Name: Enter the name of your Agency and Program. Please ensure consistency of naming across all documentsReporting Period: Use the drop-down box to selec"Program Budget." Total City Funds Received/Expended to Date, Cash Balance: Nothing to complete. Update at mid-year and year-end onl SECTION III: LINE ITEM DETAILFor each line item, complete highlighted cells in columns A-H with program budget details. Column I will calculate automatically. For Staff Salaries, please be sure to complete all required fields.SECTION II: SUPPORTING DOCUMENTATION:SECTION IV: NON-CITY PROGRAM FUNDINGProvide a brief description of non-City sources of funding included in your Total Program Budget. For Government Grants, indicate the type of funding source (Federal, State, or County/Local). Enter the Projected amounts in Column I as appropriate. Please note, "Total Non-City Funding" in column I of this section should equal the total "Non-City Program Budget" in column I of Section III.
Nothing to complete. Update at mid-year and year-end only.
Docusign Envelope ID: 0F99BFF1-F164-4774-A2DD-BB0ABDA2D47E 4.F.c Packet Pg. 621
Attachment: Signed_FY25-26_HSGP_Letter_Agreement_Chrysalis (3) (7672 : Increase Transitional Jasmine Wadalawala Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 25% $ - 11,928 $ 11,928 $ - $ - $ - $ N/A - $ Jesse Hahka Human Resources Coordinator Administrative Support 1.00 20% $ - 9,776 $ 9,776 $ - $ - $ - $ N/A - $ Johann Muller IT Help Desk Specialist Administrative Support 1.00 20% $ - 11,439 $ 11,439 $ - $ - $ - $ N/A - $ John Sonego VP, Development and Communications Senior/Executive Management 1.00 3% $ - 20,800 $ 20,800 $ - $ - $ - $ N/A - $ Kay Brown Human Resources Generalist Administrative Support 1.00 20% $ - 14,202 $ 14,202 $ - $ - $ - $ N/A - $ Kharaam Sharifpour Senior Salesforce Database Administrator Administrative Support 1.00 20% $ - 26,507 $ 26,507 $ - $ - $ - $ N/A - $ Klar Roberts Human Resources Generalist Administrative Support 1.00 20% $ - 10,116 $ 10,116 $ - $ - $ - $ N/A - $ Laila Sanchez Training Partnerships Manager, SECTOR Direct Service Provision/Program Staff 1.00 30% $ - 21,000 $ 21,000 $ - $ - $ - $ N/A - $ Lucille Taylor Salesforce Training Coordinator Direct Service Provision/Program Staff 1.00 20% $ - 11,685 $ 11,685 $ - $ - $ - $ N/A - $ Mallory Loring Director of Donor Engagement and Commun Administrative Support 1.00 20% $ - 23,000 $ 23,000 $ - $ - $ - $ N/A - $ Mariah Melgoza Retention & Resource Administrator Direct Service Provision/Program Staff 1.00 20% $ - 10,401 $ 10,401 $ - $ - $ - $ N/A - $ Mario Rojas Payroll Coordinator Administrative Support 1.00 20% $ - 10,001 $ 10,001 $ - $ - $ - $ N/A - $ Mark Cohen Human Resources Director Operations Mana Administrative Support 1.00 20% $ - 20,225 $ 20,225 $ - $ - $ - $ N/A - $ Mark Loranger President & Chief Executive Officer Senior/Executive Management 1.00 2% $ - 7,000 $ 7,000 $ - $ - $ - $ N/A - $ Michael Graff-Weisner VP, Strategy & External Relations Senior/Executive Management 1.00 10% $ - 22,419 $ 22,419 $ - $ - $ - $ N/A - $ Nancy Marquez A/P Specialist Administrative Support 1.00 20% $ - 11,648 $ 11,648 $ - $ - $ - $ N/A - $ Nelly Macias Sanchez Senior Operations Manager Direct Service Provision/Program Staff 1.00 20% $ - 16,224 $ 16,224 $ - $ - $ - $ N/A - $ Oscar Michel Facilities & Maintenance Assistant Administrative Support 1.00 20% $ - 8,944 $ 8,944 $ - $ - $ - $ N/A - $ Oscar Moran Senior Operations Supervisor, Works Direct Service Provision/Program Staff 1.00 20% $ - 14,332 $ 14,332 $ - $ - $ - $ N/A - $ Reid Inouye Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 20% $ - 10,051 $ 10,051 $ - $ - $ - $ N/A - $ Saul Gonzalez Facilities & Maintenance Manager Administrative Support 1.00 20% $ - 17,865 $ 17,865 $ - $ - $ - $ N/A - $ Stephanie Tyson Accounting Manager Administrative Support 1.00 20% $ - 17,014 $ 17,014 $ - $ - $ - $ N/A - $ Stephany Vaca Operations Coordinator Staffing Direct Service Provision/Program Staff 1.00 20% $ - 10,363 $ 10,363 $ - $ - $ - $ N/A - $ Tahtiana Smith Career Coach, SECTOR Direct Service Provision/Program Staff 1.00 30% $ - 16,548 $ 16,548 $ - $ - $ - $ N/A - $ TBD Manager of Data Analytics Administrative Support 1.00 20% $ - 14,904 $ 14,904 $ - $ - $ - $ N/A - $ TBD Human Resources Coordinator Administrative Support 1.00 100% $ - 15,186 $ 15,186 $ - $ - $ - $ N/A - $ Tenisha Renee Yates Human Resource Coordinator Administrative Support 1.00 20% $ - 10,001 $ 10,001 $ - $ - $ - $ N/A - $ Trevor Kale Chief Operating Officer Senior/Executive Management 1.00 3% $ - 8,300 $ 8,300 $ - $ - $ - $ N/A - $ Viviana Villarruel Internal Operations Coordinator Direct Service Provision/Program Staff 1.00 25% $ - 12,222 $ 12,222 $ - $ - $ - $ N/A - $ Wendy Salinas Program Data Manager Administrative Support 1.00 20% $ - 15,434 $ 15,434 $ - $ - $ - $ N/A - $ Xavier Pierce Data & Grants Administrator Administrative Support 1.00 20% $ - 16,855 $ 16,855 $ - $ - $ - $ N/A - $ Yelena Litvak Senior Internal Operations Manager Direct Service Provision/Program Staff 1.00 20% $ - 17,416 $ 17,416 $ - $ - $ - $ N/A - $ Rasheedah Scott Data and Grants Manager Administrative Support 1.00 20% $ - 14,310 $ 14,310 $ - $ - $ - $ N/A - $ $ - - $ - $ - $ - $ - $ N/A - $ Mid-year Agency Variance Mid-year City Follow-up Year-end Agency Variance Year-end City Follow-up $ - - $ - $ - $ - $ - $ N/A - $ Report Comments Report Comments 1A. Staff Salaries TOTAL $ 209,651 1,526,109 $ 1,316,457 $ $ - $ - $ 0 - % $ - 1B. Staff Fringe Benefits
List each fringe benefit as a percentage of total staff salaries listed above (FICA, SUI, Workers’ Compensation, Medical Insurance, Retirement, etc.).
Description
TOTAL
PROGRAM
BUDGET
HSGP GRANT
BUDGET