Version 20220501
SUPPORT QUOTE
CITY OF SANTA ROSA
CITY HALL ANNEX
90 SANTA ROSA AVE, 2ND FL
SANTA ROSA, CA 95404
I. This Support Quote is based on the hardware and software configuration set forth in Exhibit A – Schedule of Equipment (“Equipment”), including any improved features and models of such equipment purchased from Packet Fusion during any support term for all locations set forth in Exhibit B – Customer Locations.
II. Hourly Time and Material Billing Rates (“T&M Rates”) for the support Term are set forth in Exhibit C of this Support Quote.
III. Length of Support (“Term”)
Quote Number: QUO-02536-W5D0G7
Effective Start Date: 13 August 2022
Term Length initials
Support - No
Phone Coverage initials
With Optional
Phone Coverage Discount End Date
1 Year Term $ 53,716.08 $ 289,460.16 12 August 2023
3 Year Term $ 149,867.86 $ 807,593.85 7% 12 August 2025 5 Year Term $ 241,722.36 $ 1,302,570.72 10% 12 August 2027 Amount selected will be due in full upon invoicing by Packet Fusion I acknowledge that I have reviewed and selected the appropriate support type and term above.
Quote Expires: 12 August 2022
IMPORTANT: After the renewal date, if not fully executed, Mitel’s Corporate Policy imposes a reinstatement fee beginning at 40% of the contract value. Depending on the amount of time lapse from renewal date, the fee increases to a maximum of 100% at month 8.
Customer Purchase Orders referencing the Quote # and Contract Amount are acceptable in lieu of a Customer Signature.
Invoices are due net 30 from the date of invoice from Packet Fusion, Inc.
Make checks payable to Packet Fusion, Inc., PO Box 888055, Los Angeles, CA 90088-8055 Exhibit A
Version 20220501
Accepted:
CITY OF SANTA ROSA
Name:
Date:
Title:
PO Number:
Version 20220501
Exhibit C
Hourly Time and Material Billing Rates (“T&M Rates”)
Hourly Rates
• Non-Support Customers $195.00 an hour
• Support Customer within California $145.00 an hour
• Support Customers outside California $195.00 an hour
Overtime Hourly Rates
• Non-Support Customers $292.50 an hour
• Support Customer within California $217.50 an hour
• Support Customers outside California $292.50 an hour