Proposed Amendment to N.
Harris Agreement 08-8830
BPU Contract Subcommittee
June 6, 2023
Kimberly Zunino, Deputy Director Administration
1 Original Agreement and Amendments
• Original – August 7, 2008 for purchase, implementation and support & maintenance • Amendment 1 – December 10, 2009 for additional implementation support • Amendment 2 – June 10, 2010 for configurations services • Amendment 3 – November 18, 2010 for new rate structure & billing modifications • Amendment 4 – April 4, 2013 for upgrading system to new version and adding services • Amendment 5 – June 10, 2021 for extending support & maintenance 10 additional years • Amendment 6 – July 18, 2017 for integration with AMI software • Amendment 7 – June 10, 2021 for interfaces for Water Conservation Module (WCM) • Amendment 8 – August 8, 2022 for additional technical support for WCM 2 Proposed 9th Amendment
• Creating process to move arrearage charges
from closed accounts to active accounts
• Developing water shortage rates
• Adding 10 new licenses
• Adding support and maintenance for
• 10 new licenses and reactivated application programming interface for Cityworks interface
• Adding 100 hours of technical support as needed for various projects 3 Arrearage Transfers - $25,000
• Arrearages due to COVID regulations were moved to an inactive account
• New accounts were generated to restart delinquent process • Customers were notified that arrearage bills would still be their responsibility
• Emergency has ended
• Overdue charges will be moved in equal amounts
over 12 billing cycles to active accounts
4 Water Shortage Rates - $25,000
• Water Shortage Contingency Plan contains water shortage rate structure
• Rate structure requires development of
multiple water shortage rates
• Water shortage rates will override non-emergency
rates and rate structure when activated
• Penalties will be calculated and automated for efficiency 5 10 Additional License - $55,000
• Issues with Water Billing staff accessing system for billing and customer service when licenses are being used by others • Additional functionality creates need for more access • Water Conservation Module
• Interfaces with Advanced Metering Infrastructure software • Cityworks interface
6 Support and Maintenance - $144,592
• $17,050 increase year one for 10 new licenses
• $20,300 increase year one for reactivation of REST API • Representational state transfer application programming interface • Required for interface with Cityworks
• Previously used for automatic bill payment – deactivated in 2019 when new bill payment platform was implemented
• Support and maintenance include 4% annual inflator
• Ends in fiscal year 2026/27
7 100 Hours of Technical Support - $27,000
• Billing rate is $270 per hour
• Cityworks interface
• Moving meter inventory from Hansen to CIS
• Upgrading to newest platform
• Report writing
8 Total Compensation $3,192,352
• Original – $1,268,510
• Amendment 1 – $82,450
• Amendment 2 – $15,000
• Amendment 3 – $100,000
• Amendment 4 – $100,000
• Amendment 5 – $1,308,950
• Amendment 6 – $5,600
• Amendment 7 – $28,350
• Amendment 8 – $6,900
• Amendment 9 – $276,592
9 Questions?
10